SnapLink Mobile App Reviews

VERSION
1.24
SCORE
2.0
TOTAL RATINGS
87
PRICE
Free

SnapLink Mobile App Description & Overview

What is snaplink mobile app? Turn your iPhone or iPod Touch into a whole home remote control. Homeowners and property managers with a Leviton control system can view and adjust lighting levels/scenes, temperatures, security settings, surveillance video, audio, and more.

View Event Logs to see when your child came home or an employee left

View real-time IP video (Simple to add new cameras!)

View security system status, arm or disarm the alarm,

Adjust climate settings including humidity control

Security including access control

Control all lights and additional loads.

Ability to make small adjustments such as wakeup time or irrigation hours

***Requires 3.2 (3.4 recommended) firmware in your ethernet enabled controller, and port forwarding in your router. For questions, please visit our support forum, or call our technical support department***

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App Name SnapLink Mobile
Category Lifestyle
Published
Updated 08 March 2022, Tuesday
File Size 7.48 MB

SnapLink Mobile Comments & Reviews 2024

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A total scam. The app has stopped working and the developer is not responding. Waste of money. I don’t know how are they still in the Apple store!

Retrieving setup no longer works in iOS 15.1. Not sure if anyone is left at HAI to update the app but would be nice to get this resolved.

Should be removed. I purchased app and it will not allow me to do anything. Defaults to “connecting” and never does anything else. I cannot program it. Getting my money back.

Avoid Leviton, Avoid hard wired home security systems.. This is the Dinosaur Of alarm systems. Extremely outdated. I spent 10k on a security system that is worthless and replaced it with top of the line for a fraction of the price. BUYER BEWARE.

The app is great. Don't let those negative review fool you.. I downloaded the app,and got it working in 5 minutes. Everything works great.* The graphics are great. For those of you who have given this app a poor review, you might want to check to see that you have the proper settings, and minimum HAI requirements before you start hating this app. I'm not a developer; I'm not an HAI employee. I'm a consumer who has never written a review on any app but finally felt compelled to so when others trash an app that clearly works. *Why didn't I give it 5 stars? Because I haven't gotten my cameras to work yet. But guess what? I posted a request for help on the HAI Forum and I'll bet that my cameras will be working by tomorrow. HAI produces some of the most reliable home automation equipment on the market. The odds that this s/w doesn't work as well as everything else they've built are pretty close to zero - which is about equal to the value of some of those one star ratings.

Can’t sync with Omni controller. I’ve seen a couple of ppl write about this issue. Does anyone know how to fix it? All of a sudden a wk ago, we’re not able to sync & download from our Omni controller so we can’t control anything from this app.

So Sad. It’s so sad that this application has not been updated in three years, therefore it’s not been polished and doesn’t display properly on iPhone X.

Not working remotely. I had this connected to a DSL system for three years and it worked flawlessly. I then switched to Xfinity simply for speed. It has been nothing but problems; not connecting remotely. I’ve been through three different modems with the same router from the DSL setup. There is a compatibility problem and TechnicalSupport has been weak at best. Would an update to the app solve this issue? Let’s hope so because I can see I’m not alone. Presently, I would not recommend the investment with their system.

Horrific. It was bad enough you put the Omni out of business , you then proceed to take $25 out of our pockets for something you KNOW doesn’t work ?? Shameful ,greedy and deceptive company ! No positive review in years . Wish I knew. I hope Apple refunds me and shuts you down !

At last. Credit to the team for finally updating the app to fix whatever ios15 broke - and for the good communication while they were working on it.

Not working anymore. It stopped working

Not working on iOS 15. I’m now unable to retrieve setup from my controller

Cannot enter configuration settings. IPhone app will not allow configuration settings to be entered - Jumps to a’connecting’ screen with no way out.

Will not update.. The current version will not update on my iPad even though it shows a + on the update button which indicates the app is compatible with the iPhone and the iPad. Now my update icon shows I have an app to update. How about fixing this problem, or better yet, publish an app specifically for the iPad like many apps already do. UPDATE: The latest version now works on my iPad. Thanks to Leviton/HAI for getting the job done.

Good App But Does NOT Notify you when the Alarm is Triggered. This app is good and handy. I will never understand why an App that cost so much would not notify you when the #1 reason you have a security system - THE BURGLARY ALARM - is activated! Major oversight. Would probably have given it 5 stars if it had this fundamental feature.

Crashes loading setup. Well Leviton has let us down again. The app now crashes when you setup and load from the controller. Leviton does not care and seems to be ignoring that they have customers they left hanging :-(

Thank you.. As a long-time user with multiple systems and thousands of dollars invested, thank you for the latest update.

Unreliable unless IN MY HOUSE, and even when in my house. Bought this system with new construction home. The app fails to connect reliably unless IN MY HOUSE! Kind of defeats the purpose. Thermostat stopped working and technician informed me I needed to toggle the switch on my furnace. Again kind of hard to do when not IN MY HOUSE. Big freezing risk in winter. No push alerts so I NEED access to know what is going on with my now Not So Smart smart home. So very disappointed with this whole system.

Good app but missing key feature.. While the local thermostat monitors relative humidity , the data is not transmitted via the app.

Can’t Connect. The app worked for me for years. Very basic, but functional. Recently it stopped working (“error—can’t connect). I didn’t change a thing. Rebooting my HAI controller didn’t fix the problem. No idea why this stopped working or how to fix it.

Buggy Application. Purchased this software today and have had nothing but troubles trying to get my settings to download. As an IT professional, I had no problem getting the software communicating with both my internal and external network connections. The issue is when you try to down load your system settings the transfer starts then the application just vanishes part way trough the download. After numerous attempts with this app I was finally successful in getting my settings installed on one of my iPads and an iPhone, both attached to my local wireless network. Access outside my network (i.e., Internet) still exhibits the same problem, download starts and then poof the app disappears. I also want to note that this problem occurred both before and after I upgraded to IOS 6.1. For being a pricey application I would expect far better from HAI. Recommend holding off buying this app until it's fixed.

Needs text message notifications. Downloaded the app earlier this week. Here a few specific suggested improvements: ability to set-up custom notifications for security / zones on iPhone; ability to export / email events; ability to program security settings from app; text message notifications for daily event report for security.

Nice but hard to read. Just updated and I find the lighter background very distracting and makes the words hard to read, especially on ipad in upper left corner where there is some white in the background. It conflicts with the white text on every page in that spot. Also the translucent light bulbs under control don't pop as much so it's hard at a glance to see whats on and off. I love the logos but wish the background could be changed or dimmed. Also under zones, the little lock icon is gone so now I cant see which zone is open or closed without reading every line. My OmniTouch screen died after only 5 years and no parts available- Lame. so now I will be using an iPad but the display on some areas is just so small. For instance the current outside temp on the home page. Does it have to be 8 inches to the right and in 12 point type? Can we get more items that used to be on the Omnitouch screens?

Stopped working. This worked just so-so for the last couple years. A week ago, it just stopped working altogether. I just checked the App Store - it has not been updated in over two years! Now I cannot control my alarm except manually which is not ideal when i am not in the house, etc. horrible app. When will developer get an updated, Working version out?

Not working on iOS 13. Crashes and won’t load

Junk. Let me see. Where to start? First there is a security problem because the switch that says "require a password" magically turns off. The thermostat display doesn't indicate if the hvac system is running. On units you can't set timers. Program often hangs. I guess I could go on and on about broken or missing features but it's clear that Leviton has no interest in fixing them. There are other apps out there that are much better.

Work great but missing Audio + and -. Just downloaded the APP to replace an old app I had from H@me that stopped working with IOS8. Everything looks great so far however in the Audio zone page, you're missing the + and - buttons which is needed to control the device, playlist (With IPOD), etc.. Hope to see these two buttons added to the next release.

Stopped Working. I have had the app about a month and just as others have said, where do I begin. The app does not send alerts, you have to check your events to see what happened. Also at times it does not connect to my iPad or iPhone. Over the weekend, the app stopped working altogether. Disappointed this app costs $25 and works as if it was free. I tried to update, no update available. Terrible and nothing but issues for me only after 30 days. Please work on the suggestions provided by everyone if you are going to charge this much for an app that supposedly is the go equipment for professionals. Update: July 19, 2018 No updates since my last review. My alarm went off today again and no alerts or sounds. The app has no sound control. I don’t think the developers really care as long as the $$ come in. The main problem seems to be larger retailers are giving the app rave reviews to the customers. Customers don’t find out how terrible the app is until they start using it. This is certainly not how you run a business. Buyer beware and have been warned.

No longer works on iOS 15.1. This app barely qualifies as decent and now it won’t even start.

Problems Getting this to Work. This app NEVER connects when I’m remote (away from home). It constantly spins like its trying to do something, but nothing. I have to actually close the app altogether because it will not even allow me to cancel. When I’m home (local) it’s still hit or miss on working. Very frustrated. The ability to set/control my alarm system when I’m away from home doesn’t work. Not feeling very secure at all! Glad I didn’t get all the other additions to this system!

Crappiest App ever!. This is a $25 rip-off. I think the alarm systems have no options but to use this crappy stuff. It is ok as an app for integrators and installers but for home owners it is the crappiest app ever! I too bought it as I have no options, but not getting a notification tells you that they want you to get remote monitoring service. The developers have been paid off to leave this as crappy as it is by others who monetize by selling more expensive services. What a ripoff!

Doesn’t work with the latest IOS 15.1.1. After i upgraded my iphone, the app stopped working with the ISO 15.1.1. I need someone from this company to fix this since i paid $27 and need this work.

App won't connect. I have used this app for years and all of a sudden it no longer remotely. It fails to connect.

Reliable App. App is reliable and works well overall. Two things I would like to see different, push notifications for alarms; and to be able to rearrange the order of any list.

Stopped working with IOS 16.5.1. Won’t connect at all. Please fix the app to be compatible with new IOS releases BEFORE they go live.

Not reliable. Rarely works when not connected to my home network. Two years since an app update. Time to update the app Leviton.

Buggy. Seems to be able to control most items but does not give proper feedback on iphone. Testing in house I could control lights, temp, alarm, etc. but iphone never showed actual status of devices. Example - standing in bedroom I could control the on/off/dimm of bedroom lights with iphone and could visually see the lights chaning in the room. However, the iphone app showed that the lights were off the entire time. Also had problem with alarm (which is really a showstopper) - I could set alarm and disarm alarm (and while in house could see the state changing) but iphone app showed the alarm off continuously (even after waiting several minutes to allow for a possible time lag - there was little to no lag in the actual control button on iphone changing the state of the device but the true state of the device is not registered on iphone). Temp was even more problematic from a control standpoint in that it always read "O". Not sure if there is a firm ware dependence here or not. But 2 stars is best I could give it and it probably should only have 1 given it may be more of a problem than a help if you are truly remote and can't see what is actually taking place at your home.

In home network works! Outside of home still a problem.... Works great in my home network. I still can't bypass my Verizon firewall though. I've always had that problem though even though I've opened the port on the router and have a DNS pointed to it. Right now it only works in my home network perfectly and quickly. If anyone has Verizon Fios and needs to access it outside of home network please let me know how you did it. I am using it on my iPhone and iPad at home in my home network and works great. Just print out your program from the dealer software and copy those settings exactly. Voilà! Took me about 20 minutes to setup at home. Still need help outside of the Verizon Fios network. Although my regular snaplink works fine outside my network on my laptop, if only I could get this app to do the same. I would give it 5 stars then! Enjoy!!

Sad business model. I had this app working perfectly on my ⁠⁠⁠ watch, right up to the point where it was automatically removed and now to get it back, I have to pay $25 one time fee, just so it’ll work on my ⁠⁠⁠ watch again. Daylight robbery!

Worthless. App crashes while retrieving setup from panel making it worthless. This app should be removed from App Store and Leviton should be embarrassed to have their name on it.

Good! But need a improvements. Need to do more easy, need updates asap

Ugh!. A lot of money for something that rarely works. Update???

Very reliable app.. Telephone the company for a simple fix to get it to work with iOS 17. Myro:Home is an excellent alternative, and it’s always kept up to date.

need refresh/update. does not work under ios 13.2 beta. works well under ios 13.1.2.

Bricked by IOS 15. IOS 15 makes it so the app will not sync with controller. If you already have a profile the Sync starts and downloads most the settings the crashes (changes not saved). On a clean install the app just hangs attempting to connect, even though there's no profile saved. This app is completely BRICKED for new install and should be removed from the app store or FIXED!!! PLEASE FIX THIS!!!

This app no longer works. This app hasn’t been updated in 5 years. The HAI platform has been abandoned by Leviton. I’ve been setting up HAI systems professionally for years but now the app is broken. Don’t download. You will not be able to retrieve setup. The app will just crash. Thanks Leviton for purchasing HAI and abandoning it. 😡

Listen to your customers!. This app should not cost $20. No updates have been made in the past two years. No way to receive notifications when the burglary alarm is activated. This is a necessity that all other security apps provide.

Leviton Garbage. Have read all the reviews here,"Shame", got so much tied up with this company. This app does not do as promised, read the reviews, the app is not worth $5., let alone $25., it should be "Free", an indication of its worthlessness. App has not been updated in years and shold not be shown as "Apple Watch App", worked once then stopped. Apple should make them pull it if they can't update or don't up date there products.

Stopped working.. I’ve been so disappointed with this app. I paid for it and it doesn’t not do what it supposed to do. I have No notifications regarding what’s going on. I recently got a new phone anticipating that It would fix itself but sadly it did not. I tried multiple times downloading; however, the problem still persists. My new phone doesn’t want to connect. Leviton fix your app!!!!!!!!

Leviton/HAI is stuck to 1st generation on App design. I am a home owner who is stuck with lots of older but stable home automation technology from the previous owner. Being an IT and tech savvy person, it was hilarious to see the level of app design principle followed by HAI/Leviton. It’s primitive. 5 clicks for one light on/off ridiculous. Leviton should also allow configuration/setup capabilities in the app like the contemporary such as HomeKit allows. I hope the $25 paid towards this app will go towards upgrading this app soon. Else this will get extinct soon.

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iOS 8. Does not work on iOS 8. Deletes your settings and doesn't save when settings are entered in. Please fix ASAP!!!

Snaplink. HAI hit the nail on the head when they released this app to manage your home from anywhere. Thank you HAI

No ios8.. Come on guys. Get it working.

Not working. Great work people ios 8 is out and still no updates don't you like customers.?

App does't work. New update does't work for I pad. Hurry up! Earn your money.

Needs an update. App totally useless for last 6 months because it needs update to keep up with apple updates. Contacted support 6 months ago and was advised updates are being done to this day still nothing. Worthless app not advisable to use!

Not working on IPhone 6. This app was working great on my old iPhone 5. Since upgrading, I can enter settings, retrieve, but the 'Save' button just takes me back to previous screen and deletes all info I've just entered. Please get the upgraded version to us asap.

Now working with IOS8. Well done the release finally got here and all is good again. Thanks guys.

Do not bother. I’ve had this to open gates, turn alarm on etc etc for 5 years. Every 2 weeks I’m calling the installer as it just does not operate. Error unable to connect. Delete it and start again - error unable to connect. Retrieve set up - unable to connect. An absolute debacle and frustrating system. I would stay away unless you want to keep paying whoever set it up for you a small fortune to keep fixing it.

Mr. HAI is really the undisputed quiet achieving King of home automation! This app let's you control your HAI equipped house every time without fail.

Snaplink. Seems to work pretty good for me it operates everything in my appartment

Needs updating. Used to be free, now it’s $40. Doesn’t do push notifications. Leviton need to start earning their money.

Poor app. I use this app to open and close my garage door, of which it works perfectly. Recently, my alarm went off, and this app doesn't notify me. Epic failure. I would buy haiku if I could afford to, at least they are serious.

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App has not been updated by developer in 3 years.. It use to work on my iPhone 7 and worked great. I up dated my phone and bought the iPhone X, now all I get is Error: Controller Refused Connection. Occasionally it does work after a dozen tries of shutting down the app or restarting my phone. But very very frustrating, DO NOT BUY this app until developers update and fix the bugs.

Lamoureux. Ne fonctionne plus sur le LTE avec iPhone 8 et iPhone 10 fonctionne seulement si on est sur le wifi

Thanks for the fix!. Annoying that it wasn't ready earlier but great new UI and didn't have to set up all over again.

No longer supports iPad. While the current version works well with iPhone 6, it no longer supports the iPad. If Snaplink moble has already been installed with a prior version, it will function, but it will refuse to update.

Doesn't work IOS8. Can't get the accounts to save in IOS8. After the config successfully retrieves and u hit save, the account just disappears.

Pathetic. Doesn't work with iOS 8. Good thing I dropped 5K on my home automation system. Lutron you need to do way better than that.

Finally working. Great new look hope you do more upgrades in the future Thanks

No iOS 8 support. I'm getting sick of everything HAI/Leviton getting no follow up support or updates. This branch of Leviton's business is going to tank if they continue to ignore their end users' needs.

IOS 8. Ne fonctionne pas avec IOS8 , je suis très déçu.

Why not working with ios8. I called apple and requested a refund, but they said that I'm beyond redound time. That my most expensive app. What's going on with this guys

Appalling. Hasn’t been working since November.

Problem on Apple Watch 4. Since the latest IOS update, the app returns a blank screen when called upon, rendering it unuseable.

Version HAI pour I phone. Vraiment mauvais

Good but buggy. The app works well. It does what it needs to do (most of the time). Unfortunately, the Apple Watch app does not work unless you are using the phone app at the same time (making the watch app useless). Definitely needs a lot of work

Do not buy-out iof date. I had to buy this to access an existing security system in a house we just bought. Useless and not supported. Waste of $35 and Apple should remove this as it does not function.

Wifi issues. If you live in canada and bell is your ISP then snap link won't wok with your router. There's an apparent conflict between the two. Leviton/hai are not planning on repairing it since according to Leviton it's a Bell issue. (You have to remove wifi to use it) Installing it is also a headache - Does not work in landscape mode, only works in portrait mode - Resets any time you wait more than 15 seconds while entering your key codes. App is also prone to jamming.

Where is the message section?. I need de message or notification same as snaplink for PC

Finally. ⭐️⭐️⭐️⭐️⭐️ work very well with iOS 15.3.1 Very nice presentation. Easy setup. Purchased this app 15 years ago and still supported even if they discontinued the system few years ago.

Audio control from watch missing. I bought this app so I could control my Russound audio from my Apple Watch. Unfortunately that only works from the iPhone app, and I already had that capability from a different app. I can now control lights from my watch, that seems to work fine.

Wow, merveilleux. 5 sur 5

HAI. love the app, would love for them to put push notification in the app so you can get notification on alarm or zone issues

How about an update?. It’s over 5 years that there has been no update.

Events don't activity only name. The event log in the latest version of snaplink doesn't show the alarm activity. This has been a problem that the folks at snaplink have been aware of for months and there is no ETA for a fix. Might be a good time to start converting my customers to Haiku (which I believe has much better reviews anyways)

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Ugly and buggy: an unacceptable combination. Functionally, this app works 90% of the time, but the inability to retrieve the updated setup from the controller is shameful, when other apps on the market are able to update on the fly. Has HAI seen literally any other app in the store? How is it possible to design such a dated looking app for a platform that has only existed since 2007?!?! Hopefully the influx of Leviton money will have a serious impact on this app, otherwise it's time for HAI to get out of the app game and focus on supporting third party apps.

Does HAI really care?. The tough thing about working with HAI is that they really do not test or care about the iPhone and iPad app's. It takes them several versions to get it right. Most updates do not work as advertised and it can take weeks for a fix. Known problems are published for use. They are very frustrating. I have been with them a long time and wish I could use someone else, but there is too much invested in my home to change now. Update your apps with them at your own risk and have LOW expectations. Even 1.05 does not work right. Temps don't update, and now my iPad does not work at all. Thanks guys and girls of HAI, thanks again.

Great App. This is really nice. I hope they actually write an iPad version. This one looks and works great on my wife's iPhone. No issues. Just go to the support knowledge base and read the getting started. My system is not real complicated.

Small issues keep this from being 5⭐️. I've been an HAI (now Leviton) customer since late 2005. I am a big fan. I had two OmniTouch controllers in the house which were starting to act up. I opted to replace them with iPad Minis. At first blush the apps looked and worked great. After doing additional probing as to the functionality of the app I found that the screen to control the temps is cut off at the bottom when in landscape mode. I know the app was optI mixed for iPhone 5 (in portrait mode) BUT IT WOULD BE REALLY NICE ID THEY COULD ADDRESS THIS MINOR ISSUE to extend functionality to the iPad and other tablets when in Landscape configuration. I've been forced to use Haiku app which does a nice job, but it doesn't seem as elegant as SnapLink.

Does not work on IOS8. As other reviews state, won't work on IOS8. IOS8 is available to developers well in advance of release to consumers so there is no excuse to not have the update ready to roll when apple releases it for consumer use. For the people that are now using the iPhone 6, they no longer can use their system via their phone (which is most people's primary method). This undermines the entire product, not just the app. Really lazy here.

Don't pay attention to all the previous reviews. There seems to be a lot of complaining, but I have nothing but great luck with this software. It's been working fine on all 8 of my Apple products, including iPads and iPhones. Some people that have never tried to design software have no idea what it is like and how hard it can be to shoot for a moving taget. Technology changes constantly with all the new versions coming out overnight and everyone expects everything to work together perfectly all the time. It's just not that simple sometimes.

Automate. This is the best Home Automation Ap on the Market. HAI is by far the best for Home Automation. If professionally installed , the OMNI Systems with this Ap can't be beat for checking on your property . I highly recommend HAI .No issues with this Ap Works Fantastic!

Upgrade works great with new IOS. Am very happy with the latest upgrade and also with Leviton tech support. I emailed them about program not working with new IOS and they responded promptly and told me about this version upgrade. I like how the control screen has been freshened up to illustrate lights. Great program that works from home or away!

Temps are not updating in 1.05, had to go back to 1.03. It took me all night to narrow the problem down to the new 1.05 version. I uninstalled 1.05 and reinstalled it from the iTunes app store, only to find that the temperatures still weren't working. I had to go online and research how to fall back to a previous version, a BIG pain to figure out. I found 1.03 in my laptops recycle bin and had to play with everything in iTunes big time to figure out how to go back to 1.03, now all is well again. HAI has many fantastic products, but they need to work more on some things before they release them! I have to go see if I can find version 1.04 anywhere on my computer, I think I was on 1.04 before all this started!

Terrible app doesn't work. Very very unreliable!!! Only works about 2% of the time! The other 98% it says error connecting! Total waste of $50! Wish I hadn't wasted my money!!! Update: a full year later & this app works no better! Still can't connect when I'm away which is the primary reason I bought it!

Works great - iPod Touch 2G, iPhone 4!. Very happy to finally have this application! Now, I can control my lights, heating/air-conditioning, security, garage door, and sprinkler system with my iPhone. I can connect via wi-fi inside the home, or through AT&T remotely (see below for how I solved that problem!). I have an OmniPro II, with X-10 and Z-Wave lighting, and an OmniStat2. Connecting through router: after some help with HAI tech support, I solved a problem connecting through my Linksys router to my OmniPro. You need to set up TCP port forwarding, with all of the ports open. (Snaplink for the PC uses UDP, so that was tripping me up!) I am nervous having all of my ports open, but that seems to be what makes it work for me. I have another question in to HAI to see if they can change this. Trouble with Z-Wave - none of my Z-Wave devices are listed under control. But, obviously, they are still functional through the buttons. Weird - but I am guessing just an anomaly that will be resolved in some future build. UPDATE - HAI has found the issue with the Z-Wave listing, that will be addressed in the next release. Fantastic! Thanks HAI!

IOS8...what IOS8. Well as if the lack of any sort of update and and old school look and feel to say the least there is also this issue with IOS8 where IT DOESN'T WORK AT ALL!! Basically $25 down the drain. Wake up HAI...I mean Leviton. You would think Leviton can flex some cash muscle and polish this product. Don't think its happening. Think this product is going to get flushed.

Great product!. I've used this app for my alarm & lights. It's worked really well for the past 6+ months of using it and I'd highly recommend it to anyone considering it. No issues at all!

Did work well. Now can't run setup. This app worked well as far as I'm concerned. Bugs were all worked out over time. However since the latest release months ago you cannot retrieve the Setup from your panel. I have all Omni Pro IIe panels. Hope programmer fixes soon. Goes through the motion of pulling all the data and that at the very end the app crashes and exits. Help!

Fix in works. Update posted 4 Oct 14...new update today and all works great. Thanks Leviton! Update: installed IOS 8.0.2 and no change. Will not save configuration. Just wish Leviton would hurry up and get update approved and published. ******************** This is response from Leviton to my inquiry reference update to IOS 8. "As you might be aware, we had to test the app in iOS 8, and the first day we could submit our update was Monday, September 15th. It’s in Apple’s hands as they review. This is the SAME APP (Snap-Link Mobile) with a new GUI, optimized for iOS 8…customers will simply need to update via app store. Our engineer says: “The accounts aren't deleted... for some reason iOS 8 doesn't display them correctly. Once our new update is pushed it should fix the issue.""

Very poor product!!!!!!!. I bought this system with my new house being built and they told us we needed this app when we activate our system in order to use our apple devices to control functions thru our devices it has been a nightmare since we installed it. Yes it works when your in the house connected to wifi. But as soon as you start to drive away and activate the alarm it gives me an error of connection time out... Seriously I'm only 7houses away.... They need to fix this cuz I'm getting real frustrated with it. I would rate it a half star if I could but if you plan on buying this expensive system I would make them put it in writing that even the smallest issue you can think of will work.

Excellent App!. I've been using SnapLink on my PC for quite some time and have been waiting for this app to come out. This app does exactly what I was looking for and is rock solid! I have it installed on both an iPhone 4 running v4.0 and an iPad running v3.2. Anyone having issues should make sure they have the latest firmware in their HAI panel and also be sure to open port 4369 in your firewall/router and forward both TCP and UDP to the controller address to use the app outside of their home on the 3g network.

Best App on the Market. I have installed Security systems for the past 18years. I've worked with several other manufacturer's similar products. HAI has done a great job with this app. There are times when my phone loses the connection and the app stops working, not the system's fault, it's a security measure to prevent hacking, I just restart the app and we are back in business. Other systems have a $10/month fee. HAI has no monthly cost, just the initial $25 for the app. I've worked with HAI for 15years, it continues to surpass my expectations the more I use it.

Not OS8 Compatible at this time. OS8 is out but SnapLink is not yet compatible. Otherwise this is a great APP! Hopefully we will not have to wait long!

Temporary fix for Retrieve Setup error. I don't like crashes but HAI has responsive tech support. The app works well but could be more refined. They should do more with the "rooms" functionality. So a 3 star. They provided the following fix for when the Retrieve Setup function crashes - It worked on my iPad 2, Snaplink Mobile Ver 1.08 and an OPII controller with firmware 3.11B "in fact this is a known bug which we hope to have fixed in the next release [of Snaplink Mobile]. In the meantime we do have a workaround. Edit the account settings [on the iPad] and change the name of the account slightly, (remove/add one letter of the name) and save it. Now you should be able to retrieve setup completely. (you can change the name back to its original name now too)"

Bummer. Does not work. Do not buy this version. Finally it's here and nothing works as expected. Thermostat displays 0, same with outdoor temps. Arming the alarm doesn't work, lighting control works, only if you press on or off. Dimming features work once then the app crashes. Truly a waste of 50 bucks. I'll try to get a refund and stick with the other app which is free and works flawlessly.

New bugs featured. The newest version of SnapLink doesn’t appear to add any new functionality but has added new bugs. For instance, if I select the bottom entry under User Settings, the App returns to the main screen and doesn’t allow any editing of the last user setting. While the icon for this app has changed, it appears that there is no new ongoing development of this App except for a halfhearted attempt to support new OS versions.

iOS 8.2 update. New update today! Works perfectly. Did not even have to re enter account info. Updated 2 iPads and 1 iPhone in seconds! Yahoo!

Big Ben. I have install a lot of this system and for the purpose is being used work fine There is a bug to retrieve the info from the panel but as long you know how to trick the system you I'll be fine You just have to change the name than retrieve, save, go back and change name back and save again It will work fine Good look

Piece of Junk - Should be Free; Even Free is Too Much. Cannot save an account in iOS 8. Absolutely horrible that an app I use to control my home remotely crashes. I’m 1200 miles away. Way to go Leviton. Just when we thought HAI couldn’t make things worse, Leviton steps up and lowers the bar even further. Should rename to CrapLink.

Not worth the wait!!. What the hell!!?! I waited the better part of a year for this??!? It does NOTHING! It won't even connect. Nice job, HAI. They finally release it, and it's Friday evening, no manual, no forum or website help, no support, no anything! How professional! I'm not saying to pass on Snaplink...but don't waste your time, or money now. This thing is a disaster, frustrating, and a complete piece of garbage! Thanks for nothing! The only reason I even gave 1 star, is because Apple won't give you the option of ZERO stars...because that's what it deserves!

HAI Hates Software. HAI only cares about their hardware / embedded electronics / industrial design. To wit, the last update for this app was over a year ago and they have done nothing to fix a huge known bug which causes the app to crash when you run "retrieve setup" Actions speak louder then words and HAI has shown that they don't care about this app by the fact that they have not updated it in so long. HAI: do you have a developer engaged? When do you plan to release a fix or new version? Are there any new features or UI improvements coming? Please talk to your user base.

A little less buggy. It appears they fixed the bug when closing the app while viewing cameras. However, now you can't view cameras with the device tilted. Fixed a few bugs and put the Leviton name on it. I was hoping it would look like the newer touchscreen 7s. Maybe the next release???

Sadly, must give 1, really zero stars. I've been an HAI user for many years. Several years back HAI sold to Leviton and I was sad to hear this as while I'm sure Jay McLellan made out well l, I was wondering how Leviton would invest in the company. Well, now we are here several weeks after iOS8 and the app doesn't work. Leviton claims they submitted a new release to Apple for review but comon guys, it doesn't take that long for approval. Unfortunately Leviton is not investing well in this product. Sadly it may be time to start looking for an alternative....

needs an update. Agree with previous reviews that this app needs an update. It does not work with the latest IPad IOS software. It needs to also be able to change programs on the thermostat module. Currently, it can only move the temp up or down until your next program step which will reset temp. Security module does what it needs, but would like the ability to clear alerts from system. Cameras need to be IP type cameras and thus most older home cameras won't work. With an update, this will replace the snaplink thumb drive.

HAI Owners Must Have !. This app is a eagerly awaited relief for the HAI, and omni pro users. It basically gives you snap link with out having to lug along your computer. Allowing you to access your controls from anywhere in the world from your iPad or iPhone is nothing less than an incredible WOW! One thing missing that would force me to give this app a solid 5 star,... Is the missing... all on / all off light control function. Please add this function it is a critical function for this app.

Omni Pro II '2007. I have had a hai system since 2007 and since have used the H@ME app. With the new upgrades of iphones over the years I lost too many features, so i decided to upgrade to the Leviton app when the price dropped. I have had it about 6 months now and couldn't be happier. It has worked flawlessly on every level. I have over 50 lights, 2 t-stats, and 75 zones of alarm sensors, 8 zones of the hifi system, 4 ip cameras and the music gateway. Nothing too crazy, only about 60 programming lines. It would be nice to edit the programs through the app ( i have to call the installation co, every time i want to make a major change). But all in all i havent had any of the issues proclaimed by others... Thanks! AP

Snap link. The only thing snappy is me still trying to access my account from 1400 miles away. As I drove away I tried to set the alarm and temps for the winter. I had to turn around drive 30 miles back and manually set the system Guess what? They do not care. No update. No support. Just finished a new house and I was planning to use the Snap link system in the new house. Having strong negative second thoughts.

Improved interface. Improved interface to match Omnitouch 7". I would like to see the remaining screens updated to match. All functions work as expected. Nice improvement and a much needed facelift.

Ancient. Consider A new system. Spend way too much time resetting & fixing issues. When in my house I am better off walking to thermostat, or control panel then trying to maneuver thru the app that works only 50% of the time. Great idea if it worked. Audio section should have an "all on/off" button for each zone so you don't have do each one individually.

Only allows three systems to be defined. Seems to work ok. Sometimes it has trouble updating the status but the bigger problem is that it only allows you to define three systems. This seems crazy. You would think that HAI would want me to purchase lots of systems. I currently have five and I would like to define each one of them and use them with snaplink (like I can do with the PC version). I hope they will FIX this problem.

Amazing (after ios8 update). The update for ios8 finally happened and resolved the problems I was having with app not working. The app now works perfectly as it did before. This app is awesome! I have full control of my home's automation system: alarm, lights, audio system, thermostats, and security camera. Great app!!!

HAI SnapLink for iPhone. Excellent APP! Works well! Wish they had iPad version--which would make it even better! Wish there was a little more documentation....which would make it easier to set up the first time---but not that difficult!

Completely unusable on iPad. The older version, while certainly not attractive, at least worked for the most part. I used to have to manually force it to close to refresh but usually worked. This latest version does NOT WORK ON THE iIPad. I won't even bother to go into what a completely useless port this iPad version is, I much preferred the older iPhone version that simply doubled in size. Now it's just plain ugly and, did I mention completely useless since it doesn't work. I can't even imagine HAI releasing something like this. Let's hope it gets fixed ASAP.

Crashes Constantly on iOS 6.0.1. Totally frustrated with this app and I do IT Networking for a living. It crashes constantly. Very finicky. It has issues with my using outside DynDns to access the system while on my home wireless. I have to turn my wireless off. Poor implementation. After all the money one spends on the system, to spend $50 on buggy software is insulting.

Should be free. This app should be free. It is worthless if you don't have all the EXPENSIVE equipment. Why should we have to pay for both? I love my system and recently upgraded, my rating is based on this app only. Not worth the money! Please rebuild this app. It should also alert your phone when an alarm is triggered.

Better than expected!. I just downloaded this app and it works quite well. I am more than pleased with the way it offers full automation control. Thanks HAI!

Cab be flakey but sometimes works. So far the app has been a little flakey - not always connecting well, not filling in all the status fields - but overall it gets he job done. There are some other weird behaviors such as when you have codes enabled and cancel because you made a typo - it goes back to the splash screen and just hangs there. A conspiracy theorist might suspect they don't want it to be too good and cannibalize their wireless omnitouch pads, but I'm hoping it is just 1.0 product bugs/lack of polish. Update: After using it a few more days I need to amend my review. It crashes a lot. It just took 4 attempts to simply arm the system, and this is not the first time.

Not working with iPhone 6!!!!. Why is it not working with my iPhone 6? Tried several times now and every time I put in all the codes and try and save it, it erases all the info I just typed in and takes me back to the home screen. Never had this problem with the iPhone 5. I just bought Haiku to control HAI on my i6 and it works way better than snap link. Don't waste time buying this. VERY surprised they even put there name in this app for how bad it performs compared to competition!

Nice!. Works nicely. All hai functions good. Control of russound audio sources needs improvement. How about the ability to activate party mode or all on all off. Few more options on lighting control like all on all off should be there. Please refine just a little and make a native iPad version and its a home run! Thanks Brian and Jay, we needed this.

Super Fast. Personally I had no issues getting my new software to work. I suspect the others had internal/external network issues of their own to resolve. I have an OmniPro 2 with HLC lighting and my dimming function works wonderfully as does everything else. I just bought a new (HAI) IP camera and enrolled it into the software with no issue either. In short, it's great and I would definitely recommend it to anyone who has an iPod touch as I do.

Good app but still some issues. Great interface, but cannot get control functions to work in all rooms. This is the only bug so far. Easier to use remotely than WL3 for most functions.

Do your self a favor. Please buy Haiku instead, I didn't know any better and bought both since my installer said to buy snap link. I tried using several time but it was way buggy and the interface is so crappy. At the end of the day even HAI authorized installer liked haiku way better than snap link.

IPad upgrade doesn't work. Your recent upgrade completely ruined a good thing on my iPad. No light control, partial temp control. With the steep price, one expects better quality control than this. I would recommend you revert to the old iPhone version until the iPad version is up to snuff. I have a lot of respect for HAI for over 20 years, and I have never seen you release such a half cooked upgrade. How you deal with it now will let your users know what metal HAI is made of now. Please make this right for your long time fans before it's too late.

IOS update coming. I’m told an iOS update it coming. It’s been submitted, just waiting for the app store to approve it. Also it’s my understanding that accounts are still there, just not able to be viewed in this version of the app with iOS8. Once updated the accounts “should” be visible and usable again.

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SnapLink Mobile 1.24 Tips, Tricks, Cheats and Rules

What do you think of the SnapLink Mobile app? Can you share your complaints, experiences, or thoughts about the application with Home Automation, Inc. and other users?

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SnapLink Mobile 1.24 Apps Screenshots & Images

SnapLink Mobile iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 1.24
Play Store com.homeauto.SnapLink
Compatibility iOS 9.0 or later

SnapLink Mobile (Versiyon 1.24) Install & Download

The application SnapLink Mobile was published in the category Lifestyle on 25 June 2010, Friday and was developed by Home Automation, Inc. [Developer ID: 378547848]. This program file size is 7.48 MB. This app has been rated by 87 users and has a rating of 2.0 out of 5. SnapLink Mobile - Lifestyle app posted on 08 March 2022, Tuesday current version is 1.24 and works well on iOS 9.0 and higher versions. Google Play ID: com.homeauto.SnapLink. Languages supported by the app:

AR CA HR NL EN FR DE EL HE IT PT RU ZH ES ZH TR Download & Install Now!
Other Apps from Home Automation, Inc. Developer
App Name Score Comments Price
HiFi 2 Reviews 1.4 17 Free
SnapLink Mobile App Customer Service, Editor Notes:

Fix for not being able to connect to devices in latest iOS

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Find on this site the customer service details of SnapLink Mobile. Besides contact details, the page also offers a brief overview of the digital toy company.

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