TouchTunes: Control Bar Music App Reviews

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The que is terrible and so is the interface. I just wanted to play 1 song and didn’t get to see the que until after I bought a song, then after seeing the que I would’ve had to wait 30 min (not including people who can skip you in line). My friends wanted to leave so I ended up having to buy the same song and choose the skip option an not ever being able to cancel my original song that I wasn’t even there to hear. So I lost 2 coins and had to spend 6 just to skip a line. Please show the que before even allowing a purchase of a song. This was a bad first experience and I should’ve listened to the reviews but seeing how they gave it five stars I gave it a go. I’d like a refund of my 2 coins please.

Cool idea, confusing app design. Been using touch tunes since 2008. The app layout is very confusing. To the left where their should be your profile icon, there’s a menu icon that’s for both settings & your profile. Your profile is listed up top & then settings & activity underneath, this should be separated by having two sub menus. One for your profile & one for the settings. In the middle you have the venue which if selected brings you to the venue’s screen, the confusing part here is that instead of having a back bottom to the left, there’s a help bottom instead. You have to select the venue under the map to go back. That makes no sense. You get a bunch of other people’s or the venue’s playlists under what’a playing now when it should give you an option to sync your iTunes/Apple music or other streaming service’s playlist so it can find what songs are available on touch tunes & let you create a playlist with those songs.

Horrible, shady company. Someone should file a class action lawsuit against this company for their shady business tactics. They give bartenders way too much power to skip your music, without any explanation and with no refund. I tried to play Kanye, Fallout Boy, Zedd, and the bartender skipped all of it. How hard would it be to automatically credit my account if my song is skipped? I’m a an app developer and I know that it’s not hard at all! They also give the venues free credits for their bartenders to play what they like and this bloats the playlist so you are forced to use the Fast Track feature if you want even a prayer at hearing your song. So shady. You are basically in a bidding war against the bartender and you will ALWAYS lose. When I use TouchTunes I hear my song about 20% of the time. This company continually does not do the right thing and will not see about her nickel from me.

Beyond irritated. I was singing this app’s praises when I first got it but you all are dirty with the way you do things. Credits should apply to ANY bar, not just one at a time. And if you purchase the credits, there should definitely not be a time limit on when you use them! And my biggest pet peeve is the option to jump the line. I spent 2 credits on a song last night and never heard it because people kept skipping ahead of me. I was at the bar a full hour after the purchase and it never came up until finally I got petty and spent 4 more credits just to hear it. However, I deserve a refund for the 2 credits that were wasted. You either need to do away with the skip option or else give it a limit so that my song will eventually be played even though I *only* spent 2 credits on it. I’ve been using TouchTunes since this summer and that particular problem has never happened before- and I was in a small bar. I find it hard to believe that there were that many people spending 4 credits per song just so theirs would be next. That makes me suspicious that you are just making it look that way to get some of us to spend more credits.

Show the right song?!. Love TouchTunes (other than my area keeps raising the price for a song) but can you please at least show the current playlist so I can see what I have to hear until my song plays. I’ve seen the same song every place for the past day and I know T-Pain doesn’t play electronica or Irish music. To amend why my review went down stars: “your songs will play in 7 songs”, it’s been at least 12... and I lost count after that so glad I played for them to come next, could have been nice to have a better estimate..... To amend yet again, this service is good on places that have low attendance, in a moderate area and definitely not on a holiday. You should probably advertise places that “close the juke box” before patrons buy a song... since the server just said that they close the juke box on ‘big days’ if this true then you need to let your patrons know. I think I’d rather go straight to the bar and ask for them to play my song, at least it will play in the 6 hours I have been here.

I was irritated as well - they have great support. So apparently I purchased credits to a place I have never been because I thought that the credits could be used anywhere. Finding out moments later, when you want to hear a song, that you can’t spend those credits is very frustrating. Then I get an email stating the credits were going to expire - oh man, now I am furious... So I finally emailed/chatted with customer support. Let me tell you, surprisingly they did not disappoint. They put the credits back into my account, and made them universal wherever I go. Thanks guys. You turned a 1-star review into much more.

Great idea, terrible execution and very low quality app development work. Might be the most frustrating app I've ever used. GUI is terrible, have to pay more money to see the full queue of songs, and generally speaking the user interface feels like it was made by a highschool student whom is trying to learn coding. It's a great thing to have an app that allows you to pay for and play songs from your phone at local bars. However, not being able to see the full queue of songs, and the wonky interface is frustrating. Do better.... It's not hard to make an app for what is essentially a juke box that's easy to use and also shows the full song queue (I know they want you to pay for it but you're already paying to play songs and the feature used to be in the app for free).

Disappointed. I’ve seen one review similar to what I’m writing this review about and how they just get people to spend coins. I’ve wasted coins before and just started to realize that they’re going to waste Cus I never get to hear the songs I put on. For example last night I was at the bar and I paid for two songs. After 15 minutes my friend asked if my song came on and I said no and I had picked two. So I went back to try to have it play sooner so I paid the extra 4 credits. After an hour I didn’t hear the song. I’m mad Cus I’m leaving I’ve spent enough time at the bar and so I checked the app to see if there’s a way I can cancel my songs and nope, even more disappointed that I not only will be not listening to my song but people that didn’t pay will. You guys should have like a song cancel option and therefore you can get the coins back other than that I wasted time and money

Gives a chance to play your fav songs. Usually at restaurants they play there own music, not usually my style (my style isn’t weird) so this app gives me a chance to play a few of my favorite songs. The app also is also very fast running, most of the time. The only problem with it is it takes a long time to play my songs but it’s not really the apps fault, it’s just because a lot of people use it so when you pick you songs it takes a long time to play but it’s really nobody’s fault. Everybody wants to play their own songs.👍😊

Language. Music is the universal language. I love this app because I am looking at my phone like everyone else in the world does. I can stay seated near friends and play or excuse myself to the restroom and play discreetly. I avoid being at the jukebox and being accused of playing something and then being stereotyped. Sometimes someone else is playing a certain genre of music and it makes you think of songs in this same category and then I get to play one or two and we share the music and conversations ensue and friendships are born.

I love hole in the wall bars…. so I moved and was needing another hole in the wall bar to establish roots at but this place besides the look does not really meet the criteria for a good hole in the wall local bar. The bartenders are rude to most people that are not in there inner circle. However, no one besides the bartenders qfriends are really welcome to the tight knit local hole in the wall group. Looking at the previous reviews it is shocking that this place is still in business. Done with the place. This is not a one and done review. After hoping and praying that this place could replace my old hole/local bar it is clear that it is the lowest level of white trash. Trust me if you go to this place more than 5 times you will figure out that the bartenders and their friends not really friendly… I grew up as white trash but this place might be a great place that shows an example of hole in the wall bars except for the fact that it is really not an overall friendly place. Please take my advise and avoid this place.

“Play Next” breaks the whole experience. The Play Next feature breaks this whole app. This allows you to pay more to skip the queue. Spent $10 to queue up some songs, and for an hour my song kept showing next until moments before the current song ended, and then someone would use Play Next. Waited an hour, didn’t hear a single song I purchased. Fool me once, shame on you, fool me twice… you won’t fool me twice because you won’t get another dollar from me. And you WILL get a 1-star review. This is an easy problem to fix. Just scale up the cost of Play Next exponentially for each time a song has been bumped back. 4 credits to Play Next the first time. Then 8. Then 16. And so on. This democratizes the jukebox, which is kind of the whole point of this design, right? Jk, obvi we know it’s for the money.

Dishonest Monopoly. This company unfortunately has a monopoly in the Pittsburgh, Pa area, and they really take advantage of it. I clicked the help option within the APP and was charged $5 dollars without ever being told. I am very upset by this immoral business practice. I would have never paid 5 dollars for the help option. I didn’t even chat with a representative. My songs were repeatedly skipped for over an hour. I had to stay later after finishing my food and drinks to hear the 2 songs I played. I hit the help button so I could make a suggestion that customer should only be allowed a certain number of skips since we all must share the machine, or at least give people the option to recall their requests. I’m done with touch tunes if it is going to charge me for ridiculous things like help chat, but has the nerve to never even tell me I’m being charge.

Took my credits. Paid for them. Apparently you can pay and they expire. Sorry I don’t hang out in a bar every day. Sorry if when I go to the bar there are more songs playing than I have time to stay for and I’m not paying double to jump the line. I can see how TouchTunes profits do well from these tactics. All I can do more is warn everyone I talk to about something that I can only describe as a scam. Easier to have my account deleted than to get back what I paid for. Thanks for the rip off. Didn’t even notify me that there was a rush to use the credits. Just took them with no refund.

Fast track can get bent. Is this a freaking amusement park ride now? U pay to hear a song. And then someone with more money comes along and skips the line? That just isn’t right. This company is already greedy enough now u are basically screwing us out of money. I was at a bar and at 9 o’clock I paid to hear 4 songs. I could see my songs I. The cue. Then comes a couple of drunk girls who love ABBA. Yeah, ABBA. They put money into the machine and play about 80% ABBA for the next 3 hours. Jukebox gets shutoff at 12am. I never heard one of my songs. I complain to customer service and after a little extra complaint they say “as a one time courtesy” they will credit me back for my missed songs. So I guess they can just continue to screw me over because I already spent up my one time courtesy.

Credits disappear and song doesn’t play. So since downloading this app, at several locations I have requested songs to be played. They went into the queue to be played, yet when they come up they don’t play and your credits never return. This has happened several times since having this app. I use the app very frequent. Finally I got sick of throwing out money, and wrote in a complaint to help via the app. It has been days and I haven’t gotten a response. Keeps telling me be patient someone will respond soon. I want my money back simple as that. Why should it be so hard. The app should know if there’s a problem with the song being played the credits should just return. I’ve probably lost at least 10 dollars with this app by now.

Nothing ensures the music will actually play. Went to a bar tonight and bought a bunch of credits. First song I tried to play showed in the app as playing, but was completely silent. I had queued up a few more that were a different genre and they played, but at such low volume that they were barely audible. Venues are able to block certain music, but there’s nothing telling a user they’re doing this and you still pay for it. And apparently they can also turn the volume for everything from this app way down and get you to spend money without actually getting what you paid for. How hard is it to build something into this app telling users that some music is unplayable in some places?

Anywhere credits not worth it.. When you guys made the change to anywhere credits, I thought it was a great idea. However, changing the price so you only get half the songs at the same price is a scam. I’m a manager at multiple restaurants, and I used the app faithfully. Since the change to anywhere credits, I have not used this app, and several of my employees have stopped using the app as well. Please either change the prices of anywhere credits or return to check in only credits.

Scammed. Feel cheated I thought how cool I can play a song at the bar then my song got pushed back and again and again. I paid 3 credits to move it up and it got pushed back turns out I never heard the song and more than a hour later I’m notified at home your song is about to play. Looks like my money is gone too I had 20 credits and I didn’t no they expired. I went to use the app later and I was like I still had 13 credits but they weren’t there. Total rip off and to be honest class action law suit in the making. As these tools hide these details and are not a transparent. Sure it’s nice to listen to your music when it does come up but it’s 50/50 and I feel like I got scammed.

Steals your money. The first time it happened I thought maybe we just didn’t notice the songs playing, but last night I know they didn’t. Several times we have paid to play 3-4 songs in a row and not a single one EVER played. No texts saying our selected song was playing either. We verified the correct bar was selected too. After these few credits we have left are gone we’ll be deleting this app and just putting our $ in the machine. Wonder how many times we’ve been ripped of and didn’t notice.

Terrible design. Normally I don’t care to make reviews but I figured I’d help people save money... It’s cool not having to get up to go pick a song and swipe your card or insert bills every time you wanted to hear a song but the system they have in place is poorly thought out.. The play next option ruins everything, I chose a couple songs and they kept getting bumped back and back because other people paid more to hear theirs next so I decided to try the play next option so I selected that option and the cue showed my song as being next, well then someone else did that after me and my up next song got pushed back a song, and then again and again... Next thing you know the 4 credits I spent to hear my song next was 9th in line 5 minutes after I did that option. My song went from next to 9th in line in 5 minutes for 4 credits... Not only that but people kept selecting the next option so that the 6 songs I selected prior to that still haven’t played after 3 hours of being here. Just save yourself the money and disappointment and let everyone else make their mistakes with this app...

Need a FREE way to skip songs. I visited a bar with a digital karaoke machine, and I must say the experience left me a bit disappointed. While the concept of buying credits to play music is intriguing, the quality of the selections didn't quite match up. It seems some individuals chose songs that were, to put it lightly, far from ideal. What added to the frustration was the lack of a thumbs-down option for such musical selections. I couldn't help but feel that some of the music choices were, in the words of sarcasm, "world-class." One particular rendition of "Alex Pam" was nothing short of garbage. While the concept of digital karaoke is promising, I believe the bar should consider implementing a better system for song selection and perhaps a way to downvote subpar performances. Overall, the evening left me with mixed feelings, hoping for a more enjoyable and harmonious karaoke experience in the future.

App doesn’t work. First off, I found that it had deleted about 20 of my credits after 4 months of non-use. That is thieving, plain and simple. Second, when trying to buy more, it does nothing. I select Apple Pay and all it does is return to the credit screen. I select CC and put in the information, select save, and again nothing happens. It doesn’t even save the info I just typed in. And dumps me back to the credit screen which still shows only 1 useless credit. I don’t use PayPal, so don’t bother pushing that. I even deleted and reloaded the app from the store, and it still does nothing. It did let me select where I wanted to play a song, but that was all. It won’t let me buy credits which makes it totally useless. I don’t get thrills just be able to see what others are playing.

Baaaad Move on the Update. As a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES.

Horrible credit policy. I bought $50 of credits maybe a year ago and I was excited to use my credits when I got to a bar with my friends. I was disappointed to find out that their credits expire 180 days after purchase. This practice sounds borderline illegal and extremely unethical. I was considering purchasing additional credits but I can't pull myself together to support a company that would have such a policy. They should make it more clear to the user that their credits expire a certain amount of days after purchase. 180 days is very low for an expiration date. They updated their credit policy in August 2022 so the play anywhere credits don't expire but this company isn't getting a single dollar out of me until they refund me for their bogus credit policy.

Glitchy App, poor customer service. Spent $10, started to select songs to play but they kept disappearing from the top of my screen. Only the first song played, and despite trying to select more songs, I kept getting a message that read “nothing playing here”. When I clicked “contact us”, I got an automated message on the chat screen, but it took 2 days for someone to actually reply to my message. And they gave me a whopping 2 credits, even though my songs never played.

Credits have expired, not grandfathered in. I had a significant amount of credits expire (about $20) and I don’t recall seeing anything saying this would happen. According to their new terms, credits bought after Aug 2022 do not expire but credits bought before then do. Why on earth would you not grandfather in credits?? I used to have fun playing songs at bars but now no longer have the urge to buy more credits. What an incompetent business decision. If it had to do with a change in tech stack then run a script to save user credits to a table then apply those to the new credit system. You would have made so many people happy instead of insulting them.

Biased Software. I downloaded this app tonight and purchased some credits while in the bar (OTR, Columbia MO). The first song I requested was Buy You a Drank by TPain. It was played at a noticeably lower volume than all of the songs played before, which were by white artists. I thought it was a fluke so requested another song which was by a Black artist. It was in the que and played after about 15 minutes. While waiting all of the songs played at a very high volume. When the song I requested came on, it was barely audible. Twice in a row cannot be a fluke; there is clearly a preference in the software for which songs are played at a high volume. I would actually like a refund and am sooooo disappointed in the biased implementation of a potentially awesome platform. 🤮

Waste of money and time. If you want to hear your song you have to pay a ridiculous amount of money bc otherwise people will just skip you constantly. Didn’t used to have this problem bc the people around here hasn’t bothered to download the app. Now that there are some that use it I never hear my music. I’m here for three or so hours and never get to my songs bc I pay at the juke box not on this broken overpriced app. Only cost 3 credits to skip ahead on the juke box but apparently cost 4 on the app! Ridiculous, unacceptable, a terrible business model showing this “company” thinks we are all stupid. As if we can’t tell they are making updates to force us to spend more if we want to hear our music. I will NEVER spend money on touchtunes again. Not on the terribly made app and DEFINITELY not on the jukebox itself bc it ruins my night when I expect to hear my songs but only hear other people’s garbage for the whole time I’m here!!!!!!!!

Mostly fantastic. The fast pass feature get really really annoying. You pay for your songs. People keep bumping them back then the bar closes without you getting to hear your music. Even the poor bar tenders hate it. They get yelled at by people that wasted money. Other than that I really like not needing cash for the jukebox and most places offer a great selection. I understand everyone needs to make money so I get not eliminating the fast pass feature but it desperately needs to be modified

I guess I have to play Taylor’s mean again. Hands down the best way to appreciate the public spectacle of me and my music loving bipolar girlfriend breaking up and getting back together over a jukebox five nights a week. It will consume as much money as a drug habit if you let it. Also god help you if you’ve got credits left and you didn’t lock your phone before putting it away, you will come back to 30 paid plays you’ve never heard of. My third most played song I don’t even recognize, when I contacted tech support about it they gave me 4 credits back. Thanks TouchTunes, for helping destroy my life and bank account.

Stole My Credits. I downloaded this app just because I didn’t like the music was playing at Applebee’s. I bought like $6.00 worth of credits (6 songs) and decided to play “Driver’s License” on repeat six times. After clicking the “play next” button six times, my credits were gone and I was ready to sit back and enjoy my tunes. However, after the third time playing, the song switched to a song I didn’t choose. Confused by this, I reached out to the app’s “DJ support team” questioning why the song stopped playing. The automated response back said that a DJ would reach out to me shortly to address the issue further. After about four hours, I still have not heard anything from any “DJ”. I then requested my credits be reimbursed to my account. Lo and behold, still not response. I lost $6.00 and a chance to make the people of Applebee’s question their restaurant choice. Thanks JerkTunes

Deceptive. Super irritated that I purchased a song and didn’t hear it over the next 1.5 hours that I was there. There weren’t that many other people either so idk how that many people were using the fast pass feature. Either way, it’s kind of a scam that you can pay for a song and never hear it. Facilities close at a certain time so I can’t wait there forever to hear my song… You also don’t get told any indication of when your song will play. The app actually hides the queue from you. So basically you are gambling when you decide whether or not to pay for the fast pass. That’s clearly deceptive. When you purchase fast passes at other establishments (like amusement parks) you can get a sense of how long regular lines are prior to making that decision.

This App Cheated me out of Money. This app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return.

Usually good. I like the app, it has a nice interface and a decent song selection, and my songs usually play in a reasonable amount of time. However, sometimes there will be a huge backlog of songs on the queue, and songs I queue don’t play for hours, after I’ve already left. If they’re only going to let you see a few songs in the queue, the app should warn you if there’s more than an hour’s worth of songs already queued up, or suggest for you to fast pass. Another solution would be the ability to upgrade songs you’ve already queued up to fast pass once you’ve been waiting a little while and realize there’s a large queue.

Touchtunes app is awesome!. Simply amazing! Love love love it! New version is even better! Syncs playlists with iTunes! :D haven't had to touch the juke in a while, but still playing tons of great music! My favorite app of all! There’s a couple bugs in experiencing, though. Scrolling through my recent plays, it jumps back to the beginning often and randomly. Also, many locations that are marked at 0 miles away show up way done the list of available locations to check in to.

It’s ok. I was a little diapppinted the it took at lest 2 plays to play a single songs that’s more than $2 a song. I’m use to 5 songs for a buck or even a song a quarter. A cool app but expensive. Often the app would ofter me a play next song for double the cost when nothing was even playing next. App needs a lot of work. But hey if you can make a little money on some folks in a bar that have had a little to drink and wanna hear some music and still sleep at night, that’s between you, them, and Jeaus. welcome to America !

I Love Be’n The Waffle House DJ. I have played hundreds of dollars of songs from my TouchTunes app.. and absolutely love it… but I’ve had a waitress’ that have completely turned the volume down when my song was playing.. and then turn it back up when their song of choice played… I’ve played songs on Jukeboxes that said it was up and running… but the volume be turned completely off and the office locked…or the volume down so far, it might have well been turn off… so I’ve lost quite a bit of money thru out the past 3-4 years… I visit the Wafflehouse often…I could tell you the work ethic of every employee of at least three locations… I’ve gotten to know a lot of Wafflehouse employees.. an they’ve gotten to know me.. and they probably have learned a few country songs… thanks to Hank and George Jones just to mention a few..but yeah, I’ve literally played every credit I’ve purchased while at one meal… one visit… so it does bother me when I experience ignorant employees… or technical difficulties… but other then that… I absolutely love Touch tunes…

My TT career. Overall 2-3 of 5. I have lost so much money on this app by songs not working it is almost comical. I have had minimal satisfaction when I live chatted and NEVER, NEVER has TT support given me anything over what I lost. Because of such there have been times, many times where I just do not even reach out. It has been that sad. Customer service is definitely an area of growth for this company. TT also really has limited roots reggae and jamband music. Given the demographics that like these genres you would think more would be available. Am I still a customer? Yes but I do not play it nearly as much as I once did due to the above stated facts. Was holding out hope that at least one time I would get a nice 25-50 credit credit. Seriously have spent a lotta loot and you would think such would be considered. Keep the music flowing - TheI

They take credits and don’t play your song. I never write a review but I just played a song and never heard it. Then one of the bartenders where I’m at did the same thing but she had a number to call since she works there.... she didn’t give me the number to call but told me it happens all the time. After witnessing this I will never use TouchTunes again. I’ve always wondered why some of my songs weren’t played and now I know why. This is B.S. I did get my credits returned but only because someone that has their number called to complain. I’m sure this has happened to me before. It’s unfortunate but I hope this helps. I won’t be using this app ever again.

Dirty Dirty Way To Do Things. I really want to give the app a good review because I want to enjoy it BUT, it is absolutely unfair when you purchase a song and it doesn’t play or takes FOREVER to play. I’ve done 2 credit songs and 4 credit songs and even my 4 credit songs don’t play. Why you ask? Because “it doesn’t fit the ambience”. I am Latino, Mexican-American to be exact. I love Reggaeton, Salsa, Pop, Hip-Hop and a lot more. The times that I try to play Spanish songs, I get skipped like 10+ plus times. It’s ridiculous I play an English song and it immediately plays. Keep in mind both song are at 4 credits per play. I think it’s unfair and it’s not the first time. It’s been everytime I’ve come to play songs. I have screenshots of the time I purchase it and the time it plays. Big differences between Spanish and English. It’s UNFAIR.

Songs never played. Don’t bother using this app unless you have hours to sit around waiting to hear your songs. There have been a few occasions that I never heard my songs and the last time after 1-1/2 hours I even reached out to TouchTunes through the help feature and still didn’t hear them play!! There is no way to see the cue on this app to know how many songs are ahead of yours and other people will use extra credits to keep skipping the line and play theirs first. This feature is on AMI also but at least you can see the cue before deciding to play songs. It’s always a gamble on this app whether you get what you paid for!! I will use my remaining credits & then delete the app. Not worth paying for songs that you never hear.

A ripoff. The website is so unclear and tricky that I kept trying to play a song and it never said that it was in line to play so I thought it wasn’t working properly and I used up all my money to apparently pay a sing 12 times! 20 min later it hasn’t even played yet and they took away all of my credit. Please give my credit back and make your website clear so it’s not extremely confusing and basically taking peoples money when they don’t understand what your app is doing. Thanks.

Upset with credits decreasing. I used to get 60 + 4 bonus credits for $20. Now I only get 50 + 2 bonus credits for $20. I will not be purchasing as many credits!! I used to buy $20 worth a week!! Now I will be only buying $20 a month!! As well as my bar rewards have went down drastically!!! Very upset. Used to love this app and recommend it to all my patrons!! My juke box is usually playing every night most of the night. Now it is rarely played due to the major increase in amount of money it takes to buy credits and how the credits for each song has gone up as well as the amount it cost for fast passing. It was gonna be 12 credits to fast pass! Come one touch tunes bring back your better prices and songs for 1 credit. Your losing customers!! Is only common since. Without us you wouldn’t have a business. Reciprocity I scratch your back you scratch mine!!!

Steals your money. This is a terrible app. Not only does it require frequent force restarts because of all the technical issues, it also steals your money. You have a limited view into the queue. If you pay for a song that is already in the queue, it will not add it a second time. But it will take your money like it did add it. You get nothing for your money. If they don’t want to allow the same song I the queue multiple times, that is fine. But they should not take your money in that case. This is a “digital jukebox” and that is not how a real juke box works. It is a scam. They’ve already had class action lawsuits against them for the way they cheat customers and there should be more for the way they continue to cheat their customers. If companies were actually held accountable for their actions, ones like this wouldn’t exist.

Love this app BUT….. I have been using this app for years but I would love to see a limit on the number of times you song can be jumped. I try to share the music but when I spend my money to play a song and it doesn’t play because others have payed to play before my song it get annoying. I played a song and 2 hours later it hasn’t played. There needs to be a limit on the amount of songs that can play before yours does. We all pay for our songs because we want to hear them and this is not the first time this has happened. After the last time I quit playing music because 3 hours after I played music- after I let the venue- I got the message my music was starting. Think it’s time to quit again.

Is good until it decides to steal your money. Used the app happily the first few times, and had a few gripes like selection and what not, normal issues though. Then it started taking my credits to play songs without playing my songs. I have noticed this happens in a couple ways. It will just never put your song in the playlist sometimes, but today was different. Today the app said it was playing my songs while playing different songs the entire time. It seems like myself and a few others here were a victim to this app, so be warned, the app will not honor your requests while saying it is doing that. Completely she say and I say boo to the developers who would have this kind of shady app available to the public.

Please fix the refresh. Avid user. Love the app. Would like to be able to scroll/browse “recent plays” without it resetting constantly. I’ll be trying to remember what I played last and what I want to play next but I scroll past three songs and it refreshes back to beginning of the ticker. Every time. Stop please. Just let me scroll through my whole “recently played” list… refresh everything else if you have to but not the list I’m looking through… while I’m looking through it.

Skip option causing more arguments at bars.. As a bartender your main goal of the night is to have everyone relaxing and enjoying their drink, having a good time. Every once a while a dispute may arise, but very rarely. When then app came out, it was great! The convenience of not having to go stand their picking out songs or having to mess with money! Now, with this Skip option, more & more arguments are stirring, people are mad, upset & either leave, or argue with me or other patrons because they didn’t get what they paid for. It gets to the point where I have to turn the jukebox off, in order to stop the argument. No one wants to hang out in a bar with a bad or negative atmosphere, and this Skip option is causing just that.

One of my favorite apps. I love, love, love this app! It’s so cool to be the bar’s anonymous DJ! I’ve been using this app for more than five years. I wish more bars/restaurants/clubs had these machines and associated apps. So great! I would recommend a couple of improvements: - For the love of God, let us use credits across venues. Not doing so seems actually kind of dishonest and greedy. - Have a more complete library across the board. You have TONS of songs, but not all venues have access to those songs. Maybe that’s on the venues. I don’t know. - Make it more difficult for staff to just skip your songs because they think it’s on autoplay. I’ve seriously gotten in arguments with staff and managers, trying to convince them I requested certain songs. Somehow make it way more apparent when a customer has requested/paid for a song. - Keep being awesome! It’s a really good, fun app with great functionality! Please take these suggestions into account. I know for a fact I’ve spend thousands of dollars on this app, so please consider them.

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Horrible support. Credits were taken and my songs weren’t queued. Tried support chat and they were non responsive.

Great way to pick music. Love the app

Wicked. I love this app

Awesome. Love the sound, endless choices and the crowd it brings

Wasted my money. An older version of this app used to give you an idea of how many songs were up next on the jukebox. Now it seems to hide this vital info! Booooo.

Amazing. Love this app

Mauvais app!!. Mauvaise apps ! Les bars peuvent arrêter de faire jouer nos chansons mêmes si nos crédits son en utilisation!

Yaaaaa111577. Xdnanna

Can’t even add my Credit Card. Worst app ever. Can’t add my card because I can’t enter my postal code properly. They want money but can’t even make a proper payment system. Why not just use iTunes?

Credits. For sum reason if u already have a card in ur wallet u can’t purchase credits.just keeps going to set up apple pay.Weird first app ive used that makes it hard to give them money 🤷🏻‍♂️

Not enough songs but does the job. Need more song selection

Songs. Songs need to be updated

Where did my credits go?!?🤬. Love the app but it’s not cool that the credits disappear after x amount of time. I usually use it in a bar, not an accounting office, so don’t feel like keeping track of when I bought them. Just today I found my account empty, not to mention post Covid lockdown.

Rip off. So I bought credits, selected a song to play. It deduced the credits from me, and never played it. What a rip off.

Bad. To many songs are censored

Paid for $5, songs never played. I have paid $5 and select two songs to be played, I waited two hours and never played the songs I paid for

Great idea. Way too expensive. This app is a great idea. The song catalogue is pretty good. The reason it sucks is that it’s more than $1 to play a single song. They just increased the price so it’s even more expensive.

This app sucks if traveling. Terrible app if you’re a Canadian trying to use this in the u.s. wish they allow use with one login for both countries

Didn’t work at all. Major let down.. Didn’t work at all. Major let down.

Poor. Doesn’t connect to where you are, causing wasted credits to past locations

Still takes my money and fails to play my songs.. Still takes my money and fails to play my songs. Zero help options.

Best app ever. Menjou

My account was removed. What’s up with that?. Recently I noticed I was logged out of my account and now it says my email does not exist so I am unable to access my account. I someone able to assist? Other that this I loved using your app.

*****. Yeah Baby

Not impressed. Honestly not impressed I payed for 5 songs and none of them have came on and it’s been two hours.

Love it.. Playing my favourite tunes in the pub.

App crashed. I’m trying to bring up locations and it keeps telling me to retry please fix this asap!!!!!

Yyyyyeerr. I like touch tunes because I can play Scatman at a bar that I’m not currently at so everyone can enjoy scatman as much as I do

Broken App. This app was working in my local bar earlier this week however now every time I open it up it immediately crashes! Please fix as these machines have issues with taking cash!

Pricey and Lack of Selection. Sure it works while I’m at my local bar but it’s too pricey to use regularly. And the selection is crap. I’m deleting the app.

Totally disappointed.. Got a message that I was loading app in different country, Couldn’t get this app to work deleted it.

Awesome. Awesome

Apple$. Be cool if I could grab $ off my apple account

Music selection. You cant have artists like Taking back sunday and not have sink into me Or all or sharon jone or charles bradley

Great. Wow. Great app.

Generates a great feeling. I enjoy playing music for the pub. Everyone seems to love the music I play. I also love the music I play. It’s so convenient to use my phone to play stuff and get extra credits buying through the app. And I just wish there were more one credit songs.

Discrimination. So I sent my two white friends an invitation link for bonus credits and I got 5 from each. When my black friend did it, I got 1 free credit and he got zero. Do not use this app. The algorithm is racist.

Need to add African music tunes I.e Ethiopia Kenya ,. More African music

Why this is the best phone jukebox app. Never fails, always works , never had a single issue, love this app LOVE IT!!

Nice. Good

Music. Lid approves the music

Needs more songs. Please add more songs, everytime I come to put a song, it’s not there…

Difficult to play the music at the bars. Some bars simply do not play the music of this app... I bought some credits and my songs never played.

Love it. This is so neat

Awesome. Loved it

Creates a lot. You can't use this while traveling which is stupid just always charge in home currency it's a body dollar. And there servers constantly go down

Skipped my song. Paid for 12 tokens (cant pay for less) and my song was "next" and it completely never played it. Scam of an app

Setting locations access to always. Does this happen to anyone else, setting the location setting to always drains my battery. iPhone 8 on latest iOS build.

Get with it. I should be able to pay more and cut peoples songs off.

Malcolm. Malcolm is sooo good looking that he gave me a glance and I think I might be pregnant now

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Great concept poor execution.. I bought credits only to realize the bar’s subwoofer magnets were off center causing horrid distortion. Additionally, sometimes you play a song that doesn’t distort, and the bartender skips it. For example, someone played a song from an artist who the bar tender didn’t like the artists political activism and skipped it. That’s fine, but the customers money isn’t returned. Ill need to review the TOS, but I missed this detail. I feel like a lot of customers are being cheated by dysfunctional equipment and lack of a refund hook when skipped. They’re all probably too drunk, to remember to follow up the next day.

Raised their already high rates. As if $10 for 45 minutes of jukebox music wasn’t enough, they’ve raised it to $12. With fast pass, you may put $12 in the jukebox, play 14 songs and never hear a single one. Do you get credited at closing time? No, they keep your money. I’ve been to live concerts that cost less per hour than TouchTunes and at least I got to hear what I paid for. Get rid of fast pass, lower your costs per credit and make more songs 1 credit.

App deleted. I see I’m not the only one who is irritated that they spent money to hear what they wanted only to never hear it. Its retarded that when you buy so many credits, you can only use it at one place. It was half an hour after I selected a song before I realized they had a dj tucked wayyy in the back. Why don’t you inform your customers before they waste their money? Is there no communication at all between your services and the bar???? I reached out to support but to no surprise at all, I never heard back. Now I have a bunch of credits sitting at a bar that I’ll probably never go back to because I was out of town. 👎🏻👎🏻👎🏻

TouchTunes changed over the years :-(. It used to be much easier to organize your playlists when they had a website. The only problem with the playlists is you’re limited to how many songs you can add to them. More importantly, they used to let you create a favorites bar/jukebox listing so that you can see what’s playing wherever that favorite location is. In state/out of state. AMI allows it.

Love it. I love to play my song & hear people’s choices…. At times pass their selection!!! Lolol I’m the type that doesn’t sit in a bar for long when no musics playin…. Drives me NUTS!! ** I also play music to places I’m not even in!!! Lol if I know friends are there and couple times get a text…. Dawn. We know that was you playing the jukebox!!” Lol. I’ll play one of “my songs or…. Some off the wall selection…. Lolol

Capitalism at its best. Instead of making users purchase more songs to see their standing, how about let us see our standing for free. For instance: I have to purchase 39 more songs (none are guaranteed to play), in order to see the next song played. You’re collecting so much money for music that will never be played. Also, purchasing “play next” does not guarantee your music will be played next; if others have purchased play next, their music will be played before yours. It really is capitalism at its worst; you don’t tell users how things go, but you take as much money as possible.

Not playing song even after paying. I paid for the credits to put my song next and yet it still won’t play and I don’t get my credits back no matter how many times I pay to get paid next, this has happened many times and I’m honestly tired of it now and hopefully you guys can find the fix to it. It only recently started happening more often too.

Delete Account Suspicious. I almost never write reviews but this is were I cross the line not having a delete account button on your profile in the app? That’s sketchy too I’ve contacted the app to request them to delete my account they responded with I’m sorry to see you go but is their anything we can do to help? I replied promptly with no they can’t do anything to change my mind I just simply do not like the app and they have not responded since. They also collect a lot of personal info which I feel is unnecessary such as your address and phone number I get why an email and name is necessary but seriously?

Longtime. Ok. I really do love it. As evidenced by my 3500 + songs I’ve played in past 4 years. Couple things to fix tho please, when someone plays a song twice by mistake, the 2nd one hasn’t played yet we should be able to cancel it. It’s bad enough paying twice but hearing a song back to back is no bueno. 2nd problem is bartenders stopping or turning off the Jukebox for a game or something and losing your song. S$&@ out of luck? It’s ok, the app is Awesome! Last thing add lots more 1-credit songs please!

Total Scam. Great app when it works. If your at a bar that has only one other person and they have no idea that there is a digital juke box then this app is great. I requested a song and an hour and a half later, after I had already left, I got a notification that the song was playing. The worst part is that when you buy credits, they only work at that establishment and then they expire!!! So if you go back 2 weeks later your credits are gone!!! Why??? Why would they do that??? How does that make sense??? I guess if you want to rip off your customers It’s a great idea. So if you’ve got money to throw in the trash this is the app for you.

App is crap!. DO NOT DOWNLOAD! A digital jukebox sitting in a waffle house displayed a message saying i could connect my phone & play music. I assumed it would cost money, but the jukebox said 4 songs per $1. So i downloaded the app, located the jukebox inside the waffle house & found that the different levels of payments options did NOT include 4 songs for $1. So i selected the cheapest option ($6 for 12 credits). After seeing that i now had 12 credits i proceeded to TRY & play “fancy like” by walker hayes. It failed 3 times. So inselected “thunder” by imagine dragons but again- i never heard the song play. This experience has left me feeling scammed. And i want to caution EVERYONE not to download or buy this. I tried to activate the “contact us” feature but the screen it gives only says “Error, no network connection.” So i pulled out my web browser to see if i could pull up a webpage with my 5bars of 5G & it worked very well. I went BACK to the contact us button & was met with the same network error. This company & this APP is a SCAM guys.

Support stinks!. I used this is a restaurant/bar and my song showed in queue, then playing, and then played. My AC/DC song clearly sounded just like Marvin Gaye (i.e., it didn’t play)!! The support texts were unanswered for days and then replied with 2 credits, an apology and “hope we addressed your concern. “ Well, they did not! I replied with what actually happened (establishment owner had an override setting on from previous weekend). My husband sent a text to support, too, and received a reply that there was an issue with the queue showing incorrectly for some customers and it had been fixed. It’s obvious that this support knows nothing about their own product! Removing app!

Not Perfect, But They Are Trying For Perfection!. All in all, the system works pretty well! This thing is made to generate revenue, so I am not displeased that they want to charge for use as they do. The library is surprisingly widespread, and I have been caught off guard a ton of times as to how available many of my favorite songs are on the platform. Almost every watering hole you prefer uses touchtunes. I would say the one thing I’d wish for most, among all the minimal critiques I hold, is for more promotional token offers. I’d think a birthday for example, being once a year, would be worth a square six songs for anyone who plays more than 50 a year at their cost (some songs cost more than others). There are other minimal opportunities to be generous to those who dump $75+ a year into the jukebox, which would offset costs to the corporation in exchange for greater sales.

How to stop the theft of credits?. I have spent a lot of money thus far and was completely happy with this app until a bar that a went into for the first time , stole all my song credits..!!!i was only able to hear two songs that I played and someone else filled up the remaining hour and half that I stayed and boom..all my credits disappeared!!do I need to turn something off??? Never encountered this at regular bar where I play the whole time I’m there!! What’s the issue here?

Works Great and Now Does More. I really enjoy this app and use it almost everywhere there is a jukebox. The newer ability to buy “everywhere” credits is awesome too. I do occasionally play a song by mistake on another jukebox in town...make sure the bartender has the jukebox you want turned on before you start buying songs. $10 for 27 credits plays about 10 songs, since most cost 2 credits.

Wastes credits constantly. I have spend god knows how much money (probably $1000 give or take) on this. it was great, but for the past three months it has skipped a lot of songs, fast played or not. at different locations I have seen songs skipped (they were in the queue and didn’t play at all, especially fast plays that you spend EXTRA money on), i have seen songs rearranged (i fast played songs and all the sudden 5 songs are ahead of it and my queue is in a new order) not sure what caused the decline but i’m pretty upset over it as these occasional skips have cost me like $100.

Save your money for credits!. I’m really upset the credits are not transferable from place to place because I’m not always at a certain location and even when I pay for a song to play OR even play next..... somehow 5 more songs apparently in front of my songs that are play or play next. Seems dirty & seems rigged. Here’s 4 people at the bar right this second in which I bought credits to play a song and somehow songs keep getting thrown in front. Seems a little sketchy. This app and touch tunes should limit the amount of play nexts... completely frustrating. I’ve even bought play next Songs that haven’t played hours after I’m which I have waited for them to play. Save your money!!!!!! **review Update ** Actually after reading most of these review yes this jukebox app STEALS all your money. Expiring credits, 4 people at the bar yet 10 songs have played and I’m still waiting for my song to play!? Don’t waste your money IN the app OR at the bar at the wall juke box (touch tunes) biggest rip off EVER!!!!

Glitch. Bad glitch with swiping through your own recently played songs. It seems to jump back to songs you’ve already swiped through. Very frustrating and needs to be fixed. Talked with many folks at the bar and they’ve run into the same issue. Still rate the app 5 stars but that’s a serious issue.

Cancel Songs. There really should be the option to cancel songs and get your credits back. Too often people will fast pass to oblivion and you never get to hear your song. All of the sudden it’s last call, and STILL, no Doja Cat, Bowie, or Tame Impala? Darn, guess I wasted $10! It’s basically like I’m a paying for a service that I never receive. Yes, maybe I should have fast passed, and likely I WILL, next time. But that doesn’t change the fact that those credits were wasted.

Not a happy user. Worst customer service I’ve dealt with in some time. Looking for simple help with getting logged back into my account (new phone). Tells me my email is not one connected to their app yet I’ve received hundreds of receipts from them to that very email address. Attempted multiple times to “contact us” on the app as well as sent emails. After a week, still NO RESPONSE aside from an automated one stating how important customer care is and I would be hearing from someone ASAP. Haha, no one word. I’ve spent more money than I’d like to admit w this app and this is the customer service I’ve received. Hope your experience will be better if you chose to use this app

This is horrible. I am so annoyed by this honestly. How does this have 4.9 stars??? I paid a dollar for 4 credits and played 1 song for 25 cents, my song didn't play. The whole meal it did not play! There was no music going on or anything but it still decided to wait to play my song?? Around 15 minutes in the meal, I tried playing it again and it still didn't! About 10 minutes before we left I just said," oh what the heck," and went back (because I was 100% not using this again so why keep credits?) and pressed the," play my song now" button and 5 minutes later it finally played, right as we were leaving. This is stupid.

Unexceptional. Searching by song name simply isn’t an option that is reliable. So many times I will search a song name, spelt correctly, and touch tunes will not bring it up. You have to search for the artist, pull up their discography, and find the song that way. Wow! Look! It’s the exact song I searched for by name that didn’t populate by itself! This is a routine experience with TouchTunes. Also, the lack of songs on here is simply astonishing. Throw in the monetization and you have yourself a half baked money pit to play your basic songs that really aren’t worth paying for in the first place. This app is basically for drunk normies that wanna blast their basic music that no one needs to hear anymore :)

Takes the Fun Out of Jukeboxes to Make an Extra Dime. Ironically enough, it takes the fun out of jukeboxes. I paid for a bunch of songs but the capitalism that fuels the app made it possible for me to hear zero of them before the bar closed. I literally paid and didn’t get what I paid for. They allow people to pay extra to bump to the front of the line and when people take advantage of that, those that didn’t pay a boat load for the songs waste their money. Then they make you pay to see where your songs are in the queue (pay the amount of three songs worth of plays). Then they do surge pricing... In the end, again, they take all of the fun out of jukeboxes to make an extra dime.

Terrible experience if you’re new to the app.. So if you’re new you can only see the next two songs in the queue, and if you pay 2 credits for a song you have no way of knowing whether there are 50 other songs queued ahead of you. On top of that once you’ve spent the 2 credits you can’t go back and another 3 to boost it ahead like you’re offered when you first chose it. If I’d known how far back my song was going to be I would have chosen that option, but since I’m a new user I wasn’t shown how far back I was. Long story short, I definitely won’t be using this app again. It seems to be tailored to the people who already have well established accounts.

Customer respect minus 100. This company has no clue when it comes to customer relations. There are songs i want to play in my local bar and i have requested 6 times on the app and site and wrote 1 snail mail to them. All i got was canned replies. In contrast AMI (the other company) took 24 hours to get what i requested in the playlists and to boot i replied to the thank you letter and pointed out that their procol harum collection was two compilation albums with the same songs on it and they fixed it within 48 hours . Bar link is like talking to a wall .2 years later it is worse …

My improvements would be unreasonable.. I live in Casper, WY, and TouchTunes could really improve my review by allowing me to block any and all versions of ‘Wagon Wheel.’ It’s music for Wyoming tourists, and any band that gets to play live in bars covers Wagon Wheel. I actually fled a bar while a local musical “hero” was playing Wagon Wheel with his band and an hour and a half later he showed up without his band to solo Wagon Wheel at the bar I fled to. Wyoming has a Wagon Wheel problem. TouchTunes should grant me the power to stop all versions of Wagon Wheel.

Pricing is variable. Do yourself a favor and don’t use the app. If you want to play music, just put money in the jukebox. The credits are often cheaper than the app. Further, the app has variable pricing per person. All of my friends pay a lesser amount than I do. I reached out to ask why and dad just told, “sorry, we can’t disclose that information. Please refer to the T&C.” So helpful. Lastly, the app tends to steal credits if you happen to play a song at the wrong time - that is, if you play a song right as another song is ending, you risk it taking your credits and showing it as played, but it actually skips to the next song.

Bad jumps. Absolutely the worst!!! You put a song in que and get jumped they let you get jumped so than you pay to jump again they will let you get jumped again and again!!!! Big problem that they will not acknowledge!! !!! Get it out of here most customers are saying!!! You pay for a jump but then the next guy pays to jump you!!!! Double dipping happens all the time!!! If you pay for jump but you get jumped how do we get credit?i paid For the song to jump but got jumped?

Allow location off. The app doesn't even work anymore without location turned on. Many of us save our favorite bar because we go there, we know where the eff it is and we also don't like the wood tracking us with location data. Make the app open and allow picking of favorites like you used to allow for those of us that value our privacy.

Cool points. This app literally transforms me into a local at any bar from Portland, OR to Denver to Atlanta to Joliet to here in San Bernardino CA!! As a trucker, I find myself in a different bar every week or so. If there's Touchtunes in the house, I know the whole bar is about to have a good night. It's never failed. Often times, by the end of the night, everyone in the bar has selected music using my phone. I'm currently in a battle with someone that I don't know yet. I'm winning😊

Kinda dumb…. We paid to have a song played with the two credits, which it still really expensive for one song, and the song didn’t play for an hour. There was literally not another single person in the bowling alley, so it’s not like all these people were paying for music and ours was that far back in the queue. They want you to pay three credits to get your song put right to the top of the list. What if we weren’t going to be there for another hour? It’s just kind of stupid. But I blame myself for paying that much for one song in the first place.

Glitch Cost Me $. During sign up there were issues and points where it would not advance. There were no notifications or error messages. When playing my first song, I hit the play button and the screen went back to the search page. Thinking there was another glitch with the app, I clicked the song and hit play again. I was taken back to the search page again without any notification or confirmation of my selections. I tried one more time to play the song and was again taken back to the search page. At this point I went to my acct page and saw that 7 of my 12 credits had been spent. I attempted to contact customer service, but I was met with a “your have no internet” message that is completely inaccurate. The app had the access to cellular service and every other app on my phone was functioning fine. It is very frustrating to lose money because of a portly managed app. At least give users the option to change songs in the event the same song is selected simultaneously by error.

Steals your money after awhile. So I don’t go to this place for awhile then return to find out they steal your money after some time instead of reimbursement or any other solution how does your money or time expire? What’s the point if it isn’t them trying to find a way to keep your money without any services.. Definitely never ever using this scam again! BEWARE THEY WILL STEAL YOUR MONEY! At first this seems awesome until you realize they have an ongoing scam.. Sad that companies can’t just do the right thing these days, and its all designed to line up their pockets without caring less about your experience. Smh

Longevity of songs. I think you guys are great since were in this Covid garbage are you gonna let us keep our songs for more than six months I have close to 400 and because of everything that is closed you can’t really use them so it just be kind of cool to know I’m always going to use your folks but I hope you allow us to keep all our songs until this Covid garbage is over, hey friend, thanks a lot folks

Don’t bother. As many other reviewers have noted, avoid this app. Aside from the skip options that can prevent songs you pay for from ever actually being played, their policy (which they only recently changed) was to wipe out your credits 6 months after purchase. During a pandemic. When bars and restaurants were literally closed on and off. To know this, you would evidently need to read all their FAQs. Who does that? And who assumes their money will simply be stolen after 6 months? I’ve had more credits stolen by them then I’ve ever actually got to use. I will be deleting this app and never using it again and would not recommend it to anyone, ever.

Good luck hearing your songs. I played 8 songs in a nearly empty location. There was almost nobody there. But then more people showed up and 7 of my songs never played. Only two possible reasons: Either everyone in the venue used fast pass, or the venue personnel or app algorithms auto played a bunch of crappy songs so I would have to use all my remaining credits to upgrade to fast pass. I waited 3 hours. Never heard my songs. There were only 10 people in the whole place when I left. Yet somehow my songs were still not up in the queue. This app is a ripoff unless you don’t mind getting up-charged and paying a couple bucks per song you want to hear.

Best app ever. I like that I don’t have to leave my seat to search a juke box. I also like that I can play my songs next and I don’t mind paying extra for that service. It always knows where I am and I can listen to my music. I also enjoy being able to play songs off my iPhone playlist because I have artists that haven’t made it to the big time but I can share their music with others.

Skipping. The skipping option seems like it’s only a tool for you, the company to make money. Some people go to work, stop by the local bar and just want to have a couple beers, and listen to a couple songs that they hold dear. So many times I’ve seen the, skip songs function, that only serves for your company to make more money, take that away from hard working people. I feel that it’s wrong and despicable. All peoples, regardless of class or their monetary worth should enjoy your jukebox. This is very heartfelt and sincere. I hope you take it seriously.

Shady,Crook And thieves on this App. DO NOT DOWNLOAD!!! So apparently the administrators and or designers of this BS app think I can’t add. I bought some credits and played some but not all, and left 10 credits on the account. There is a comercial/ post or some sort that appears regularly it reads if I recommended a friend To download the app they will give me or credit 50 credits to my account. After all was done and my sister downloaded the app, they only sent me 5 miserable credits. But that’s not all, I left 10 credits on my account as I said earlier+5 would have been 15. I check the account and to my surprise there is only 9 credits. I will delete the App as soon as I use my credits. Screw you guys you freaking thieves.

View Song Queue. I wish I could see more songs in the queue without having to spend hundreds of dollars to do so. I understand the premise of the more plays you make over time the more songs you can see in the queue. However currently I have to make a ridiculous amount of more purchases to do so. This usually means that I’m not going to play music during peak times because I can only assume that I will never hear them. If I at least knew how many songs were in front of me I would possibly choose to play music during peak hours.

Very cool but doesnt work well. I’ve been using this app for three years to control the music at the bar I work at, and it’s always been awesome and customer support has been top notch, but over the last 6-9 months it’s become unusable. For example: I just blew eight credits I paid money for on a device/app that doesn’t play the music you pay to play. This app has repeatedly blown customer and friend credits for lack of app support. If it worked it would be awesome, but I 100% dont enjoy sending in credit card payments for jukebox credits that don’t work. People are getting duped out of money for lack of app support.

Unreliable, bad support. The app withholds how many songs are ahead of yours, so it’s very easy to never even hear the songs you paid for. On top of that, sometimes your songs may get entirely skipped, and TouchTunes support doesn’t get back to you when you ask what happened. All in all, the app is taking your money and only sometimes playing the music you paid for. Increased transparency and better support are needed.

4 credits for longer songs now?. Sure I’m not aware of licensing fees and such but I’m pretty sure there wasn’t a major hike in costs for artists’ longer songs all of a sudden at the end of March 2022. Just ANOTHER GREEDY CORPORATION pillaging the working class. Because now, depending on the bar, you have to pay twice the fee for songs over 6 minutes or 8 minutes depending on location. The 4 credit threshold varies like I said. But I still see no reason all of a sudden for longer songs to cost me twice as much. And I’ve been using the app for years. It’s great, it’s useful, it’s convenient but now it has inflated its prices due to nothing more than corporate greed.

Only good if you are the only one there. I have been testing this app for a while. I have been in a bar alone and my music always plays sooner or later . Also, I’ve been in a bar for 4 hours and during this time, all people before me have left and new ones come and gone, and my music still don’t play... so, they just want me to use extra points to play what I pick. Naaa. Don’t think so... I’m out!

Free credits?. Downloaded the app. Added credits. I received bonus credits for picking a certain number of songs which is great but their are broken promises as far as the referrals. I invited a new user. The new user NEVER received their 5 free credits and I NEVER received my credits for referring a new user. I think it qualifies as false advertising. Also, if you spend money on credits they only last 180 days and they are only valid at the location you purchased credits. Please DO NOT give expiration limitations on the money you pay for credits and please just add the option of spending your credits at multiple locations. 1 credit plays can always be a bonus like the AMI app.

No Morals. If this app had any morals, it would show the queue of songs. I understand, from a business perspective, that you don’t want drunk people to see the queue because they won’t wait. But at some point, it becomes disgustingly unreasonable. If you PAY for a song to play, you should know WHEN that somg is playing. Even if you fast-track a song, you still cannot see the queue. What if you fast-tracked a song, but other people fast-tracked it before you? You will not be able to see the queue, so you may have to wait over an hour just to hear the song you fast-tracked. This company is clearly here for a money-grab, and I would not recommend using it to anyone.

Very User Unfriendly App. Okay when it works. Encountered an issue with logging back in, after replacing a damaged phone. Let’s face it, TouchTunes is probably not going to be one of your top apps unless you’re a complete barfly, so I use it infrequently. Accidentally logged in with Facebook, instead of my AppleID, as I’d done previously. I honestly forgot which way I’d logged in. Only options you’re given is, “Help,” on the top left, or, “add credits,” on the top right. I had to delete the app and log back in. There’s probably a way to set up a profile, but I wasn’t wasting time figuring it out. Meh…I’m gonna say this app is, “mid.”

Gods Gift to Earth. If you aren’t out about and don’t hear songs you like? Good news, this is the perfect app for you. Want to play Luke Combs? Done. Don’t like what the bar is playing? Change it. The world is at your fingertips with this one. I had my entire family download it during Christmas dinner, that was my gift for them this year. My mother cried tears of joy when she made her account. I can’t recommend enough.

Love the app. The support is awesome if you have an issue they do get back to you right away. I like that. But I agree the skipping should not be aloud not when other people pay. And if you put money on this app it should go anywhere not just one place. That should be changed. You wouldn’t want your songs skipped. And ha e to keep putting money in just because u go to a different place when you already have money in it. Just saying

Former fan of this app, disappointed in update. I loved this app prior to the latest update. I use this all several times a week to play music at a local place, I loved how easy the app was to use and how fast I could run through and play my favorite songs, I could spend 20 dollars easy flying thru my favorite songs. Since the latest update there is an AD, that comes across the screen after every single song purchase. I guess it doesn’t matter that I pay money to purchase and play songs, I now have to click out of an AD before I can select the next song I want to play. Disappointed in this update and the addition of ads. Thumbs down 👎 👎👎👎👎