Ebbyrich - Issues with opening my app since the latest UPDATE
My app literally won’t work at all any more doesn’t even go to load it automatically closes out in the same instant I am trying to go in it literally no next screen shows or anything I mostly use it on my phone so it’s a bummer that there’s nothing I can do to get my app to work so here I am trying to get in the right contact with someone for this issue to be fixed I tried everything possible on my end every other network is working perfectly fine on my phone so I know it’s not my device thank you other than this I haven’t had any issues with the app as long as I’ve been using it that’s why I assume it was the latest update cause it didn’t start happening until then
Gingeraide - Poor Convenience?
I binge a lot of the shows I watch, and I pay to have no commercials, and yet there’s so many annoying bugs that really make it hard to conveniently use this app, the most prevalent one being that there used to be a widget that would allow you to watch your show as you scrolled/used other apps in your phone, and then suddenly it just disappeared? Without an update, just stopped being able to do that. Really irritating, yet I find that if I have my phone connected to my aux in my car and I pull up the gps while leaving the show running, the audio will continue to play soooo???
Another HORRIBLY ANNOYING thing is when the next episode automatically plays, it will just REPLAY THE SAME EPISODE I WAS JUST WATCHING. And more than half the time, if you press ‘next episode’, it will replay the same episode again anyways.
Sometimes the next episode button isn’t there, and I have to restart the app, then go into the series details, scroll to the episode I was on and click the next one manually. This isn’t a rare occurrence, it’s every other episode.
Please fix this, I’m going to stop paying so much per month if these simple conveniences aren’t addressed 😞
Playergirl300 - Pls read this I put a lot of thought into this
Ok hello you are talking to a die hard weeb here and um ..... what I have to say is .CAN YOU like not put so many ads it’s really really really annoying to have INSTACART interrupting the middle of my anime’s ya get me? It is really unreasonable how many ads you put in you put atleast 8 minutes of ads in each episode of something (24 minutes) I put a lot of heart and fair judgement into this review I would like to see a change and I meant to ask as if today April first 2021 Can you please make the whole day add free on holidays it would be really kind and thoughtful to do that for other people other than that whenever I click out of my show page it always lags and I have to restart the app for it to load again Overall this is an amazing app and I recommend it for people of all please take this request into consideration and I completely disagree with OMG ALLLLL THE LAGGING ye that ain’t me come on people check you dang internet and don’t be so cruel they probably put lots of effort into updating and designing the overall app SO TAKE A CHILL PILL
Wildbellelover - Make it easier to switch plans!
as a new user i of course decided to go with the cheaper plan to “try it out”. i haven’t even gotten thru the first episode of the show i was dying to watch and i’m already so over all of these ads! the option to upgrade isn’t even on the app.. i had to go log in on the web which again requires way more clicks than necessary.. although after reading reviews i guess it’s a good thing it’s not so easy because apparently you have to wait until your current subscription is cancelled which completes a month later!??? OMG! you’d think you would want to make your new subscribers experience the best.. again you should make it easier to upgrade or start everyone out with the BEST plan first.. and then give them the option to switch once the free trial ends.. just saying.. i don’t plan to cancel right away.. i guess i’ll leave it on during the free trial and use the app if i’m that desperate to watch an episode i’m willing to sit thru the same ads over and over every few minutes while trying to get thru an episode. best believe my subscription will be cancelled as soon as the trial is up! so disappointing! ugh!
_tinydancer_ - Never ending issues
You would think for app with this many subscribers and this high of a subscription rate (for the live tv) the least they could do is make an app that works.
The app has near constant glitches. It often plays the audio of one show while a completely different show plays. It never remembers where you left off in a show so you have to watch the same commercial breaks again. It freezes, it crashes. It has the worst UI. You can’t set shows that you’ve recorded to automatically delete after you’ve watched them so you have to do it manually. Even when you record shows, you can only fast forward through the commercials maybe 25% of the time. One show I record never records the whole episode. Even after I delete it, it stays this way. Then miraculously, after a week, the full episode appears. Seems like this app is perpetually a year behind it’s competitors.
I really hope someone reads this and looks into all these perpetual issues, but I’m not holding my breath. Get it together. You owe your paying customers more than this.
Bakachibichan1 - Commercials and streaming service
So, for the commercials I don’t mind watching. However if you want to rewind to watch a scene before the commercials break you have to watch 3 minutes of commercials (1 min when you first pass through, 1 min when you rewind, and another minute when you pass through again). It’s kind of annoying that it does that and doesn’t save that you already watched the ad breaks like other video streaming platforms.
In addition, I get a lot of problems with the streaming service. Like the episodes won’t load and it tells me to come back later or refresh. I know it’s not my internet because we just upgraded it to a faster speed and out of all the apps on my phone and TV this is the only one that needs to be refreshed.
Lastly, episodes. Episodes on phones can only be watched two at a time. Then you have to go to the series list for the next two episodes, which is inconvenient because of the loading issue mentioned above.
I love the shows on this app, but really not worth all the bugs and issues.
Poshafied! - Could be way better
At first I loved this app then after using it for a awhile I found all the glitches. The time it takes to download a movie and all the buffering makes it difficult to even watch a show or a movie. I pay the extra for no commercials but by the time it buffers 25 times through the movie or show.... I give up. It never used to do this so much but now it’s all the time. I go to the other competition movie app and it doesn’t do it on that app so I know it’s not my internet. Did you get rid of someone that knew what they were doing tech wise??? Also they used to change the movie choices more often and have newer movies, even better that the competition, but now the movies are always the same and all OLD movies and horror film it’s boring and sickening. There used to be more choices, what about PBS, what about getting up to date history channel. I’d like to see some historical dramas and movies!! I pay my fee each month and I’m barely getting good use out of the app. I Really think I’ll discontinue my subscription.
Alise Leonardo - Buffering, Glitches, Selection or Movies and Shows, and ADSS
Buffering and Glitches•
The app has a nice selection of shows and tv shows. But it buffers and glitches A LOT!!! This makes it hard and annoying to watch stuff. It took me 20 minutes to get a movie started. I had to constantly restart the app and exit in and out of the app; to stop the glitches. I’ve checked my WiFi and it works perfectly. You would think with the updates it has they would have already fixed the constant buffering, loading, and glitches. It gets to the point where I can’t, don’t, or want to even bother to use the app.
Selection of Movies and Shows•
Another problem which isn’t that big is the selection of Movies and Shows. Don’t get me wrong it has an “okay” selection but they don’t update it that much. They don’t have much of the movies or shows I’m looking for. A lot of the shows they have aren’t that popular. I find it hard to not rewatch most of the same stuff. I’ve had this app for a year now and have watched mostly everything I’m interested in.
The commercials and constant ads in the app make me go CRAZY. There are so many commercials. I just want to watch something without commercials every 10-15 minutes.
With all this I recommend Netflix or another app to watch stuff. But if you are looking for a specific show that is anti popular this app probably has it. The app has issues where it gets to the point you don’t want to use it.
Raffopat - Great Content. Terrible layout.
I love the shows on this platform. But I run in to so many problems with quickly starting where I left off after my previous view sessions. It takes me a minute or two to get back to the episode I was watching, WHICH IS A PROBLEM I DONT INTO WITH ANY OTHER PLATFORMS. Very disappointed with the customer inference & the interaction I have had with it so far. The way the system works causes strain which SHOULD NOT BE HAPPENING. I am a very tech savvy person too. But this app makes it 10x more strenuous to operate. Using this app opposed to others is a terrible experience.. The only reason I continue paying for this is because the content is great. I am very disappointed with the customer interface being a new customer. Its 2020, hope you know how to fix it. Sheesh. I’ll be sure to be talking to my friend about this too. Hopefully they get this fixed up soon. Lots of potential. Terrible platform performance so far. Don’t even get me started when I get gypped by watching 2 long adds in a row. 👎👎👎👎👎👎👎
Great Speller - Brand new customer
Omg, not political ads!
I am a brand-new customer. I took advantage of the $0.99 offer for a year. So far I am quite happy with the service except for one thing. I don’t have a problem with the commercials since I knew it would happen due to the offer price. What I don’t like is the same commercials over and over again. It seems like when watching a program with several episodes, there is a repetition of ads which is, quite honestly, not going to get me out there for those products.
There are a few older dramas (and probably sitcoms that aren’t already in syndication) that I would like to watch, namely “Cold Case,” “Boston Public,” “Falcon Crest,” and “Picket Fences.” I’m sure that there are more, but I cannot come up with them at this time.
I’ll keep watching. The old shows are usually much better than the reality shows like the Kardashians and Real Housewives that are on now.
AidanMcGrath - Choose Wisely
Whatever you do, pick the plan you want from the get go. Do not try to change your plan after the fact. It doesn’t work. You will have to cancel your subscription and wait for its termination date - one month later. I didn’t think I minded having ads and then it hits you with these gross 70 second ads. I can’t watch those every 5-8 minutes when I’m just trying to enjoy a show. So I tried to change to the Hulu(no ads) plan but it won’t let me until my old plan terminates. So I tried making another account. Didn’t work; it recognizes that you have another account and says, “would you like to sign in with this one?”. When you hit no it doesn’t go through with the new account and if you hit yes, you weren’t making a new account to begin with. I’ve had this app for maybe an hour and already a huge turnoff. 3/5: the video quality was good in the 5-8 minutes I could stand watching. But most everything else is maddening.
Thorned Rose Royalty - Not Accessibility Friendly
I’ve only had this app for a half an hour and I’m already so frustrated with myself for downloading it. I’m visually impaired, and while this app states that it has audio description it is impossible to use. I can’t find it anyway err on even the shows and movies it states has it, and when I go to the website to change it like it says I should it just gives me a description of what the feature is supposed to do instead of activating it. On this note, there is no way to find your continue watching. Where you can usually find shows and movies you have left off on other apps, this doesn’t have one, and if it does it need to be more easily accessible, even for beginners. It also didn’t save any of my shows/movies I clicked on that I’m interested in watching. Their “My Stuff” which I woul assume to be like Netflix’s “My LIst” only saved two of my shows I clicked on out of my eleven and one of my movies out of the eight.
Over, extremely disappointed in the app and myself for having higher hopes in it.
Jewel Divine - PLEASE FIX, APP WONT OPEN,CRASHES EVERY TIME I OPEN IT!!!!
How strange I write a review but App Store won’t post it‼️‼️‼️‼️‼️😡😡😡😡😡
Ever since latest update of week of April 20th 2020, the app crashes every time I click to open it, it won’t open it closes fast, faster than in the blink of an eye!!! This is a paid subscription that I pay more than $130+ a month for, could the developers please fix this asap!! Why should it be necessary to leave a review and never receive a reply and for it to come this far? Don’t you get paid to supervise the application enough to know there’s this huge bug or glitch whatever it is that it won’t let the PAYING CUSTOMER watch the programming without the unnecessary stress?!?!? Will this issue ever be fixed?!?! Going on a week now!!!!!!!!!!!!!!!
I don’t think you want your customers cancelling, let us know what’s going on, update us I think we have a right to know what’s going on and not be in a loophole!!!!!
Way too many ads, I pay for Ad Free TV and it’s way too many repeated ads over again!!!! Kids filter should be updated for safer TV!!!!!!
Queen1sa - Several Problems
My biggest issue with the app is that certain episodes won’t download. For example, episodes 1-3 of a show might download then 4 will refuse to. For someone who relies primarily on downloads, this is a pain. Also, some episodes are missing entirely from certain shows. This may just be a copyright issue, but with all the other issues this app has, you never know. More recently, I’ve been having a problem where episodes I’ve downloaded won’t play. I end up having to close the app and open it again just to make the episode play. And often it won’t save my progress if I stop in the middle. Finally, when I try to remove things from My List, some shows won’t leave. It says they’re not in there anymore, but they still appear in the feed. Honestly, the only reason I’m giving this app any stars is that I enjoy the content. I would be much happier, however, if they could fix these problems.
Guvlem - Goodnuf, but want more.
I like the new layout. It’s easy to see him swipe through things.
That said I don’t coming to contact with things that are outside the normal suggestions as often. That’s both good and bad, because I’m not exposed to some of what’s available
Biggest concern is that after I’m done playing something the next thing auto plays and adds itself to my keep watching list. There are four things show up on my keep watching list that I don’t even want. I have to keep removing them, and they track my progress. This is a real issue because I’ve never watched these things on my own, and they usually play if I fell asleep or left it running for some reason
Ibrad14 - Worst streaming app by far
I should not have to login every time I open the app… Even seconds later after I navigate out of it, when I go back it says there was an error and I need to login again. I still do not like how new shows do not always pop up to the front of my queue. There might be a show that I’m just not in the mood to watch and there are a couple of unwatched episodes… And that stays at the top of my queue. That’s fine until something else new or comes along it should bump it down. I was just getting used to the moronic layouts when all of these other things start happening, I thought we’ll maybe it’s because it’s not an updated app. So I cannot hear only time it just update it. Is there no quality assurance checks before and after you get released? Is there no focus group? Is there no research of what other streaming apps are doing and doing well?
Retail mobile Detail - Commercial overload
I really like the app but two things turn me off about it. The first is that when picking a show they play too many commercials. Once you pick a show they play 90 secs of commercials, then they play the opening credits for your show. Then they play another set of commercials before playing the show. Then they play 2 more sets of commercials during a show that is only 22-25 mins. After the show is over they play another set of commercials before and after closing credits. I know that it is only 90secs but this adds up and makes me disinterested in watching any shows. The other feature I dislike is that when trying to watch “live tv” even when you pick that option they will make you watch the show from the beginning. Then you have to fast forward to live tv, after watching commercials of course.....
Hostess40 - Please Either Fix Your App Or Be Truthful
Here’s addition to my last comment - we have an Internet speed up to 1 GB and my husband is a programmer/analyst for a living, so we know the issue isn’t on our end. But will you please upgrade your servers so your app doesn’t constantly idle and lose connection.
We pay for no commercials but STILL get them ALL the time. Constantly buffering. I’m a teacher so I used to use this for documentaries but now whatever you did I no longer can. Don’t even get me started on your ‘Continue Watching’ section! I have shows I’ve never watched all over it and can never find the shows I ACTUALLY AM WATCHING! And what the hell is it with eliminating episodes after only watching them once?! I started watching a series, one was Nancy Drew, the rest of my family wanted to watch the older episodes to catch up and they’re gone! What the hell! This is a brand new series people!
Either fix your dam app or be honest about how you have things set up! Seriously!
Nuevitas23 - Love it but a few problems
Hi there for people who read this please do download it even if there are a few problems.(and because of what I say)
This app is perfect for me because their is a ton of anime and other shows though I do wish they speak English or Spanish because thats what I understand but other then that it is perfect.
NOW THEN THE PROBLEMS.
Sometimes the adds are way to long and I sometimes have to take breaks for off the phone because of school and then even after the add it sometimes replays and I don’t want that and when I was trying to watch an anime (Fairytale) it said we are having problems please try to refresh your screen and I did but it kept on saying that. Those are all the problems that I have so please try and fix them I will appreciate it thank you bye and have a nice day.
Dauhaz - Up next fiasco
I don’t understand the algorithm behind the episodes listed in “up next”. It is so annoying to have to exit that list and go back to “my stuff” to watch another episode every single time that I cannot give more than two stars. They’re not even in “my stuff”, and why would anyone want to watch random episodes of different shows one after the other instead of watching consecutive episodes of a show? Who does that? But that’s not even the point. I would rather see the new episodes of the shows in “my stuff” in the “up next” list than a bunch of episodes of random shows. For instance, I see the option of adding individual episodes to a list called “my episodes”, which cannot be accessed anywhere. Basically a blackhole. Why not add the episodes in “my episodes” to “up next” and give users the ability to manage the “my episodes” list? Just a thought...
Cocolattebanana - Amazing App
I find this an amazing app and do not understand why there are so many bad reviews. There are tons of shows to watch of many different genres Cartoons, Dramas, Action, Comedy and so much more. I’m sorry if you didn’t choose the right plan. There have been no troubles for me except one thing for kids I find it annoying that you can’t select a age until 13 my 10 year old can only watch shows for little kids and has been begging me to let her have TV-14 but that has inappropriate content for her. So please please make you be able to do different age ratings for kids under 13 such as TV-Y, TV-Y7, TV-G, and TV-PG. I find this a problem because my daughter can only watch kid shows. I also caught my 4 year old watching sailor moon and I am positive this is not age appropriate for her. PLEASE CHANGE THIS.
🌸❤️❤️🌸❤️❤️🌸 - SO MANY GLITCHES!
Great app, but there are a lot of bugs that need to me fixed. First off, the skip, I tried to resume an episode I was watching and every time I would go to skip back to where I was, it would restart the episode. Also, the ad problem needs to be fixed, it keeps playing the ads, then replaying them. Like it would have the ads run as normal, then replay them for no reason. Also there needs to be an easier way to change plans. Skipping is rather annoying as well because every time I skip forward or back it sends me back to where I was! It has even started to black out my screen at certain points in movies and TV shows. I’m very upset about this because all I want to do is watch a show, and it won’t let me! Please fix all of this!
DlxProGamer999 - Unable to login
The Apple TV app is great, 5-star material, even. There’s basically no problems whatsoever! But, as expected, I’m not talking about the Apple TV app. The mobile app is, quite literally, impossible to use. You’re unable to login to it, no matter what you do (in my case, at least). I’ve tried uninstalling the app, hard resetting my iPhone, and reinstalling it again. I’ve tried turning off the WiFi on my iPhone’s end. I’ve even tried completely restarting my internet from the router itself, yet still no success. After all that, it still greets me with the same message I’ve been getting. “Hmm. Something’s up. Please check your internet settings and try again. If all’s fine on your end, visit our Help.” Everything I’ve tried has been of no use, and I can’t seem to find anyone with a similar issue, nonetheless a potential fix. As of right now, this app is useless; purely a small, admittedly mundane-looking painting on my wallpaper.
Unholyfatman - New app design terrible
I don't normally take time out day to simply bash apps on iTunes but this new app redesign was so freaking terrible I couldn't get the bad taste out of my mouth so here I am.
Tiles really guys seriously and not just tiles poor and restrictive ways to view shows I can't just get a bunch of small icons like before that give me optimal information no I need to thumb through every single tile to see anything well I guess the days of me discovering new shows is over because even browsing your data base is a nightmare so on my iPad Pro 12.9 I see 4 tiles at a time where as before I would see like 20 or more on my old iPad 9.7 inch this is absurd I advise if you do not want to lose people just in the settings simply add a legacy mode switch to the UI so us who aren't mouth breathing idiots can enjoy browsing your selection. Ah I feel a bit better now we'll back to struggling through your terrible UI which will most likely lead to me cancelling my subscription
Didntlikeit - $5.99 for ads and terrible stream quality
This app has great content to be able to stream. But I hate that this app has prioritized ads over streaming connection. The app lags out almost 1/5 times I’m trying to watch something after an ad plays. I would say it might me my WiFi or data connection but Netflix doesn’t have this issue at all. All ads play perfectly but the content when streaming times out all the time. I pay $5.99 for tv like experience with all this content and the only real experience I’m getting is ads that I’m apparently paying for. I’m ending my subscription because this company puts advertising over quality of streaming which is what I had hoped to pay for. I don’t mind ads here and there. But I don’t want to watch ads every time because the app crashed on the streaming connection with pop up errors because only ads work. The app never crashes during an advertisement. Why is that?
Moni.Moore - Please fix....
I don’t write reviews but enough is enough. Please back to the old interface but this one is horrible. FF/RW, HORRIBLE! Whenever I “start watching” a show like Will and Grace, I’ll watch two or three episode and I’ll close the app. When I go back in to pick up where I left off, not only is the show not at the top of my stuff (it’s at the bottom) but it doesn’t save my progress, so I don’t know with episode to start with... The updates are ruining this app... The app was working fine until y’all started “fixing” it. AND ANOTHER THING, sometimes the next episode won’t play unless I come completely out of the show and go back in and then I have to remember which episode it is... I see all of these reviews that go back months, why are we still having these same issues months later... I like your service but will not continue to pay for a service that has been jinky for MONTHS, not days or weeks but MONTHS. PLEASE DO BETTER!
Tilleyrs - Swipe to fast forward has got to gooooo
I'm the kind of person who touches their screen constantly while watching a show, whether it's to check the time or to wipe a smudge or see how far along in the show I am. With your "swipe anywhere on the screen to go forward or backwards" function, I am constantly being forced to watch and rewatch extra ads, and to try and re-find wherever I was in the show before my accidental swipe. Please consider reinstating the setup with the bar at the bottom that had the button where I had to be very intentional with my tapping in order to change location in the playing time. This will make using your platform much easier on my mental health, and on my phone that gets hurled across the room every time I shoot forward 10 minutes in an episode of The Mindy Project and get stuck with an extra 120 seconds of Chevy commercials. I beg you.
AllieH1008 - Bugs
Every time I try to open the app on my phone, it says "something is wrong: try again." Extremely frustrating. I've tried reinstalling and updating it, and it's the same problem. It won't work.
Update: the previous problem has gone away, but with the new update, I accidentally fast forward my show probably about ten times in each sitting somehow. Its extremely easy to do. I end up watching extra commercials because of this, and then when I try to find my spot again, I have to sit through a second set of commercials if I click multiple times looking for the right scene. It adds a LOT of commercials to my viewing time.
I also have similar concerns to others reviews, as it used to be easy to find my shows and find new things I'd be interested in, but now it's not as intuitive, and it's more difficult to quickly find things.
JoeFlyer1234 - Well made app for the most part
For a mobile app it’s done quite nice, in my opinion easier and quicker to use than something like the mobile Netflix app. However there are some strange caveats. The app sometimes whites out (on my home screen the app will be there but the logo disappears and I can’t even load the app by clicking on it). This usually resolves itself after a bit. This is the only app I have that exhibits this behavior. Additionally, if you’re watching a show and lose internet connection, especially during an ad, the episode might start from the beginning when you get back to a good connection. It’s happened to me once and I’ll see if it happens again.
Other than those two bugs it’s been a pretty smooth experience.
Hulu-user2 - Crashes and requires reinstalling after every updates
I always know when there has been an update because the app never fails to crash mid-episode after one. The worse part is that it usually crashes right after a commercial break so when I get the app back up and running and resume the episode I have to sit through another minute of the same commercials.
Simply closing the app after an update does not fix the problem. It requires me to delete the app from my device and reinstall. It’s ridiculously inconvenient and annoying. Please fix this. If I didn’t get such a good deal on my subscription, I probably would have cancelled it because of this issue.
Besides this inconvenience every two weeks to a month the app does what it needs to do and is easy to navigate.
D-Pill - It WAS a good app!
I’ve been using it for a year now and had no major issues. I pay for the Hulu+live tv and like how I can watch tv on my phone, laptop or actual tv. (Very handy during football and basketball season) Thought ever since it got updated (Sept. 2019) it’s been having major issues. The app completely exits from itself in the middle of a show, or the screen would go dark with a loading bar. Only to pop back up rewinding itself 20 seconds, playing then going dark again. Getting stuck in an annoying endless loop. I really like the app but if that is is the kind of service I’m going to keep having, especially paying $45/month. I might as well go back to my satellite provider. Now I don’t want to sound like I’m ranting but I ACTUALLY like this app and if it doesn’t improve soon, I’m going to have to part ways with it. So for now enjoy the 2 STARS.
The amazing flying vega - Horrible streaming/improved but still issues
$15 a month for no commercials. Yet my video stops multiple times to tell me, Sorry, an error has occurred while streaming this video. We apologize for any inconvenience. Yeah thanks. It also doesn't resume videos from all devices.
Save your money and skip unless you're desperate.
Update: streaming is better now but there are still issues with the app. It’s constantly disconnecting from my phone. It still plays on the tv but I have reconnected to pause etc. other super annoying thing, once you’re show is finished it auto plays suggested shows not in your queue. This is super annoying when it’s a show you don’t want to watch. It used to skip to something in your queue which makes sense. Suggested shows should be somewhere else.
Batman Kittyface - You Really Need To Let People Take Screenshots
Obviously whoever added the feature which makes the screen completely black every time you take a screenshot has little to no experience with the internet. No content pirate has ever thought “ah, yes, i will capture this movie frame by frame and then splice these frames together, then record the audio separately and dub it over my newly spliced video and hope it syncs up”. That’s ludicrous. The inability to take screenshots not only serves no purpose for the actual creators of the movies or TV shows, it’s also a great hinderance to people who produce content like fanart and fan theories who would typically use such screenshots as references. By not allowing screenshots, you are actually turning legitimate customers of your content towards illegal streaming sites because This Is The Only Way To Take Screenshots Of Our Favourite Shows And Movies. No one wins. It’s frankly kind of bizarre that anyone ever thought this was a good idea.
Terrible forward / rewind tool - Terrible forward and rewind functionality
The latest update rolled out an upgrade to the forward and rewind tool. On the surface it seems like a lot of fun and simple to use, but in practice the new tool is a nightmare. It is incredibly easy to accidentally rewind to the beginning or end of the show simply by tapping the screen when it's gone dark or trying to pull up details on the next episode. You can correct your mistake either because it immediately sends you back into a 60-90 second commercial break that locks the forward / rewind tool. Once you've finished the break and can go back to your place, you have to watch another 60-90 second commercial break to return to your original placement. It's so incredibly frustrating I gave up and went back to the desktop experience. This tool needs more testing and revisions so it's not so easy to trigger.
Wen_d_ta - Need to make it more compatible with iPhone X
Besides everyone’s concern about the sensitivity on the rewind and forward, which I agree is soooooo frustrating, I just got the iPhone X and some shows don’t take up the full screen of the phone which is the whole point of the phone! The shows need to expand through the whole screen. also it would be very helpful if they could but the time as well on the iPhone 7 when you tapped of the screen you would see the time come down and now I have to click out of the app to see what time it is and that’s frustrating as well... I know it’s a process and you’re trying i hope my suggestions help!
Leek in boat - Inconsistency
There is this odd occurrence whenever I use this app and I usually run into a few problems:
1) Sometimes the next episode doesn’t play. It fails to load even if I am connected to the internet, am the only one watching, and have it all paid for.
2) Sometimes, even with good connection, the app doesn’t load up anything. It’ll open but every single tab says there is nothing to see here.
3) In the same vein as failure to load following episodes, there are times where I can’t even watch a completely different show. I could let the inconsistency of following episodes in a series fail to load slide, only a small bit though, but, when I can’t watch anything else for some reason? All of a sudden nothing is watchable?
In closing, either shows don’t load or the entire app doesn’t work properly. Inconsistency, sometimes it works really well and then the other half of the time it doesn’t work at all. I have deleted and reinstalled, I have turned off and restarted my phone, I have closed and restarted the app but it still has the same problem. I just end up not watching anything for a bit and do something else; which is great, although, if getting me to do something else was the goal, why pay for an inconsistent service at all?
RabekaGolightly - Wack af when it when it’s not allowed to play commercials
Ever since I paid for commercials to be off this app it’s so hard to stream on GOOGLE CHROMECAST and my iphone. It’s doesn’t stream well at all. If leave the app on my phone I have reconnect to Chromecast. Whatever I’m watching starts over. Cant fast forward until I close the app three more times while still having to activate streaming to or just watching on my phone because there’s no in picture viewing. If I close the app to take a call or check a text the app closes. Show starts all again. This has been consistent since started paying for no commercials. Idc how many updates y’all have applied they still don’t apply to my issue with this app because I still have issue on my iPhone. Regardless of the fact I have a older mode Chromecast. Every one else’s app works just fine on it accept this one. Literally.
Rebel Ghost - Disorganized
The constant changes to the layout just screams lack of confidence in the product and makes it very difficult to navigate. Please do something about the subpar subtitles do you actually watch and listen to the stories or are you just writing what you want. Fast forwarding and rewinding needs to be adjusted there’s nothing more frustrating then that suspenseful reveal that rolls right into commercial and you try to roll back a few seconds but have to watch another set of commercials. Very frustrating when you have to stop your device mid show only to come back to your place not saved and your going back and forth in the time line to find your spot only to have to watch two to three sets of commercials (I get that this service includes commercials but it’s the navigation that’s frustrating). Don’t be racist the stereotyping and picking what commercials you think I should watch is insulting.
DenaInNC - Good app, one complaint
I like the app most of the time. It works well, streams well, and is fairly intuitive.
My complaint is that in the last few updates, it has gone back and forth in allowing me to “watch” shows minimized while doing other things, and then not. The same app has pretty much always allowed it on my iPad. I enjoy that option. It is nice to multitask (i.e. check weather, reply to texts, read an email) without having to interrupt my live viewing experience. Unfortunately, it has come and gone repeatedly with the last few updates. If everyone doesn’t like it, at least make it an option in the settings/profile for the app.
Kdove98 - Autoplay Not Working!!!
Autoplay is not working and randomly stops one episode in while other times the thing will play all night long when I fall asleep. The app is poorly designed and simple features like the ability to skip credit scenes and title sequences are missing yet the price is still the same NFlix.
Why do you have to pay for a headache? How can this company not build an app properly? You have billions of dollars.
Last time I canceled because the app was falling apart and riddled with error messages that even uninstalling couldn’t fix on my phone and tablet. And they have no appropriate customer service. You guys have no respect for your customers and that’s why you’ll always be second or simply lose them over time to better streaming services. Maybe I’ll just cancel every other month and keep signing up for the free first month option so I can cheat you as much as you’re cheating me.
Ranget1 - News subscriber
Just switched from sling last weekend so my rating is based on limited experience...
So far I’ve found navigating the apps (on my fire stick and the iOS mobile app) to be cumbersome. The live tv controls are nothing like any cable, satellite, or other streaming tv options I have used... the guide is not good and only has next episodes as far future viewing so you have to search if you looking to record something. And going in and out of the guide and watching live tv is nothing short of frustrating to this point. I’m sure it will get easier with repetition but really... my wife will never have it down. And then there’s the no AMC or Paramount channels. The good thing is I can cancel at any time and there is a lot of content so hopefully they can improve the TV guide soon!
Anon.2018 - Good! But, a few issues
I do not like the user interface set up all that much. For example, let’s say I just watched a series. I close app then re-open it at a later time. I expect to have that series somewhere on my dashboard but it’s not. In fact I typically have to retype it in the search box just to find it again. Second, I’m watching a show and I click to go to new episode; however, the GUI is gone! No play, backwards, forward, pause, scroll bar...nothing but an “X.” I contacted IT support and they didn’t know anything. So, it’s typical that I’ll have to refresh the page or log out and log in five to fifteen times over a few hours. But, in the end for the price and volume of shows it’s worth putting up with the glitches.
Dragon vale man - Can’t play in background
I’m not going to say the new update is terrible because I honestly don’t think it is. I however have been annoyed at the fact that the tv shows can not be played in the background on the device. Normally people will listen to music as they use their device. However, for me that is tv shows. Because I have watched this particular show so much I don’t need to physically see it anymore, I have it playing in the background. Like another reviewer said, no one should be expected to stay glued to a show for an extended amount of time. That user wanted PIP and his PIP was revived. Last night even I was able to play in the background starting Saturday the 18th and ending the 19th. Please bring this back or install it if what I was experiencing was a bug. Thank you for you time.
Michellepizzalover - Not showing watched
Many times, I finish an episode with less than a minute left and when I go back to the menu, it says resume episode, then restarts episode. I don’t want to watch it again, I just watched it. I want it to show that I watched it so it is not sitting at the top of my stuff like it is new. Sometimes I will restart the episode, fast forward to the end, then wait for the time to get down to 0 so that hopefully the episode will show as watched, which it doesn’t always do. There are currently 3 shows that I have completely watched, but say resume episode and I don’t know how to get it to acknowledge that I watched it. There must be an easier way! It’s bothersome.
Adam H.. - UI suggestions....
I can’t say anything about commercials and switching plans because I already have the Ad free version and I have live tv in other means, but, during playback, PLEASE...
Make the swipe to rewind/fast forward inactive until one swipes up enough first, or some other gesture to reduce unintentional swipes. I can’t tell you how many times I mess up the playback position while trying to pick up my one iPad without a case or cover because I tap the screen edge then bump the slider significantly.
Make the video not pause when going from Picture in Picture back to full screen if it’s already playing. The whole point of going full screen is to continue viewing on the full screen. I know it can be done...competitor apps do it.
Kjorieger - Lots of content — buggy
Since your newest update, I have to periodically delete and re-download the app. Otherwise the app will not let me search or watch anything I haven’t downloaded. It behaves as though I don’t have an internet connection, though I clearly do and all of my other streaming services work fine. It works fine after deleting and re-downloading the app. Logging out and signing back in, as well as rebooting my device, doesn’t work. Annoying having to delete and redownload several times a day (don’t judge — I’m on vacation and binging a lot of anime). Good job on the amount of anime you have as well as offering subtitled and dubbed versions of each episode. Otherwise I wouldn’t bother dealing with issues!
Marshire - What the hell
So, I’m one of those people that likes to rewind on my favorite scene. So, I loved it when more streaming services added the fast forward and rewind ten seconds buttons. However, is there any reason that they need to be in the middle of the screen blocking everything? Does the screen need to be dimmed when it does this? Short answer. NO. What worse is when when your pausing or using the 10sec but and hit anywhere else on the screen, either to close the dimming or by accident, the show will skip to wherever you touched. Dudes that’s what the bar at the bottom is for. You tried to make something more convenient and instead made it aggravating as hell. Literally just had the show start over twice because of this idiotic feature and I wouldn’t let me skip the tv shows channel thing that before. So, I ended up watching it three times. Seriously, not useful at all.
Hedeejejbcdh - It’s awesome but has some cons
Ok this app is amazing but here are some cons a lot of the time when I press on the app it just turns off and I tried powering off my phone two times it still didn’t work :( and it sometimes turns off while I’m trying to watch a show and when I go back on it. It also rewinds a bit :(also it needs to add season 2 of 911 :( because if you try watching season 3 with out watching season 2 you will be completely lost:( also sometimes it puts me on a different spot on a episode of a show than where I was on that episode :( but I do like all the variety of shows and movies it has :) although I talked a lot of bad on this review it overall is a amazing at app! And these are just my opinions :3
CkBailey8816 - The worst app I’ve ever used
Seriously where do I start with how garbage this app is both on my computer and phone. I honestly hate this app with a passion which is the only reason I’m writing this review.
It will start playing randomly when you leave it open. Just logged me off for no reason whatsoever. Terrible interface when selecting shows or trying to find the show you were previously watching. I guess you have to log in ever 30 days just to still get live TV WHICH IS SOMETHING I PAY EXTRA FOR ALREADY. There is no way to switch between live shows like just pressing a ‘last’ button. If you skip around a show because the app sometimes doesn’t save your place it’ll make you rewatch commercials you just saw.
Truly one of the worst apps I’ve ever used which is hard to do. Especially coming from such a major company. If I didn’t pay for the service I would get rid of it in a heartbeat.
Yurr123 - App is good but few problems
The fast forward and rewind should be 10 seconds. when you are watching a show and you want to take a break it should go to my stuff so you can watch it later or resume where you left off. you have the live tv option the bottom of your screen in between my stuff and search. Also you should have a section for stuff that will come out soon so people can have notifications if they like it so when it comes out they could watch it. You should also make it easy for customers to change their plan if they want to in the account section because it is very annoying to have to go from the app to the website.
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