Uber - Request a ride App Reviews

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Worst company ever. UBER DO BETER!!!! A customer reported that he didn’t receive his food from Uber. I went to the customers door and asked if he received his food. A slight moment of hesitant then said no( I always wait for the customer to come out and grab their food at least 5 mins sometime they are not home) I let him know I watch him come to the door look around for a bit then grab the food. This day I was driving my other car and forgot to change it on the app. I expressed to the customer I would like for him to let Uber know he received the food. He expressed he would. Later that evening about 2 dreadful hours of cancellations and small order. I received another big order to this customer which was Chinese which was for the same customer. He also reported this order missing this time I recorded it. I expressed to Uber the situation with the customer after reporting twice he didn’t receive his food. Uber told me this happening twice in the same day resulted in my account being deactivated. As A result I ordered the same exact meal for this customer and may have added a little something to make him go poopoo you welcome sir and Uber you are absolutely repulsing if I was someone making a livelihood on this app instead of pocket change after work you would be ruining someone’s life by word of speculation and the fact I had to go out of my way to prove it and get banned for exposing a lying customer.

Uber has my address pinged at a business next door on Greenville. I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.

Non existent customer service. I waited 15 mins for my driver to take me to airport. No problem - that’s the wait it indicated. Problem is when the driver arrived she denied my trip, claiming she didn’t know I was going to airport when she accepted my trip. When I told her I would miss my flight if I had to wait for another driver she didn’t care, she just repeated “I can’t take you to the airport”. Two problems with this situation: 1) why doesn’t Uber tell drivers the destination of their passenger before they accept the trip and make the passenger wait 15 mins before denying them??? 2) when I tried to file a complaint against the driver there was absolutely no way to do this because it wasn’t logged as a trip in my history (due to the driver denying my trip at pickup). There is zero way to call somebody or even email somebody unless it’s tied to a trip in your history. Just another example of disappearing customer service. You waste tons of time on the app trying to find a way to talk to a human (novel idea) to only find out there’s no way to do this. Why doesn’t Uber just admit upfront on the app “we won’t talk to you unless it’s about a trip in your history”. Thanks Uber for a stressful morning and nearly missed flight with no way to make this complaint. Barely made the flight after running through the whole airport and arriving at the gate in a sweat…. Technology is great but with poor or no customer service, use at your own risk….

My driver didn’t pick me up and still charged me.. I had a horrible experience today. I was in front of my hotel and I received a message to go to a street I never heard of. My husband and I had five pieces of luggage between the two of us. The message said that my driver would be three minutes. My husband and I had to walk through a huge crowd and it was difficult with all of our luggage. I received the call from the Uber driver and I said we were told to go the wrong way. We had only been walking three minutes, so it couldn’t have been too far; especially since we had to walk through the crowd with all of our luggage. He then told me we were too far away, he wouldn’t pick us up and to put in a ride request again and then he hung up on me. I saw a taxi cab driver and then went with him because I didn’t want to risk missing my boat. This has been my only bad experience with Uber, which I wasn’t completely angry with. Then I just received an email stating that I was charged for a ride that I didn’t receive. I should not be charged for a ride that I didn’t receive because I couldn’t get to a pickup spot in less than three minutes with a big crowd. Then to top it off, I had to pay a cab driver $20.

Some of the drivers are real A-HOLES!!!. Today was so far my WORST experience with Uber drivers!!!! My 13yr old daughter & I had to go to Walmart to pay bills & get some groceries, I’m a single mom & don’t have a running vehicle nor do I have family or friends available to give me rides, so I at this time have to rely on PAID RIDES!!! It took 3 times to finally get a ride!!! The first 2 drivers canceled on me, AFTER ARRIVING TO MY LOCATION & LOOKING AT US & SEEING WE HAD A CART OF GROCERIES!!!! Didn’t even have the decency to say a word, literally looked at me in my eyes shook their heads NOPE! & took off!!!! I was beyond irritated & upset, so were my kids when their ice cream & popsicles meted due to me waiting outside, ea driver was less than 10min away when the rides were ordered as well. Now my last driver, she was great!! Wish I had more $$ to give her a nice tip because she was kind & made sure we were comfortable & even backed into a close spot for us ti unload our groceries near my upstairs apartment. Her service was 100%!!! The 2 guys prior to her were completely inconsiderate, couldn’t even speak to me before taking off!! & BTW it took us less than 60sec to load/unload our groceries so not like we had a crazy amount of bags or anything like that!!! I have unfortunately had more bad/not so good experiences so far than I have good or at least “okay”.

Never wasting my money with them again. Thieves.. Only left one star to write this review. I’ve rarely had an issue with Uber rides, this is primarily about Uber eats but unfortunately the two are connected to one account. I stopped using Uber eats for a while to save money and kept getting spammed with emails despite unsubscribing. I then decided to use Uber eats twice yesterday and had issues with both orders. The first one the food was spoiled the second never came. I did order late at night so my phone was on silent and missed the delivery person’s call despite watching the app closely to see when he arrived and showing up at the door when the app said it was here. I was sick and ordered soup so this really made my night worse as I did not have it in me to cook so I ended up going to bed hungry after already feeling like garbage. There was no one out there and no food left at my door. Sure someone could’ve stolen it in the seconds it took for me to check my door (I live in a city) however our block is quiet and I’ve never had food stolen before. It seems to me the delivery guy kept it for himself and because he called me twice and I didn’t answer he then got free food on my dime. They refused to refund me for this reason. I’m never using this service again. If you do, make sure you’re outside before they get there and answer your phone when they call or risk throwing your money away. Criminals.

Satisfied but a few issues. I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.

Worst Customer Service Imaginable. I had been riding with Uber for years. Always swore by it. Solid drivers, decent prices. Fortunately, I never had to reach out to customer service for anything. That changed last week. I was charged a $150 cleaning fee for something that should not have been that bad. Mind you, I do fully admit I should’ve been charged a fee; however, I felt like it should’ve been $40 - $80 at the very most. I reached out to customer service FOUR separate times. The first two times they replied to my message with the exact same cookie cutter response. I replied back to each one and got no response back. I reached out a third time signaling how upset I was, finally got a different reply asking what I’d like them to do to remedy the situation. I asked them to give me a lower cleaning fee and listed my reasons why I believed that it should be lower. No response. My fourth message let them know that if they didn’t reply I would stop using their services and leave a negative review on their apps. No response. Why? Because they don’t care. What’s one customer lost? Uber doesn’t have a customer service phone number. Probably because they don’t want to deal with customers because they simply don’t care about them, only the money they cough up. I’m done using Uber, Uber Eats, Postmates, and all of these other Uber subsidiaries. You’re better off using another ride share app such as Lyft or whatever else is out there.

Avoid until the apps many bugs are fixed.. The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.

Disappointing first experience. I requested a ride to the airport and Uber set me up with a driver but she then cancelled after a few minutes. Uber then sent a second driver who seemed totally unable to find my house, indicating that she had arrived when she wasn’t even on my street. I called her and it was awhile before she could figure out where she was. I then gave her specific directions how to get to my street (two left turns from where she was). After waiting another 5 min or so I called her and she had made two right turns instead as that is what “UberGoogle” told her to do. She had travelledAWAY from my house! She then cancelledthe ride ($5 my expense). I had to start over and with a plane to catch! After wasting 15-20minutes the rate was now more than double what it was earlier and I had to wait an additional 10 minutes to be picked up. All in all I ended up leaving for the airport a half hour later than planned and at twice the rate. I did make my flight and the third driver was good but I then was not given the $10 credit on my first ride, was charged an additional $5 for a driver not showing up and then cancelling, and had to pay almost $25 more than if my first request was honored. Really poor experience overall.

Charged a Cancellation fee for wrong address!. I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.

Started off good but went downhill fast. I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.

no need for title.. I never make reviews but Uber has helped me a lot ! whenever I don’t have rides home from my parents i usually go to the Uber app it’s like my back up plan. I rarely ever have a ride with my parents because there always busy working. But one day I ordered my Uber to come pick me up at my school. When my Uber arrived I entered the car and they first asked for my name like always and then he asked me “how old are you?” And I was like “16 years old” and he goes on to explain to me that you cannot request an Uber unless you are 18 years or older. I’ve never heard this before but it is in the policy, this was my first time ever getting declined from getting a ride. But my issue isn’t with the uber driver. It’s with uber how are you going to say this app is 4+ in the App Store but you must be 18 technically to order one even though they don’t request for an ID Or nothing maybe I’m mistaken. But also 18 year olds can drive and Can own cars. But teenagers can either not drive or only have there permit. Teenagers can struggle to find rides literally most of my classmates request for Ubers. I understand why it’s 18 for safety but that’s what sharing location is for and the background checks for Uber drivers. Uber should change the age limit to at least 16 years old age maybe even 14 because most highschool students struggle getting rides on time and Uber would benefit from it a lot. (Uber is you see this please consider changing the policy)

Very frustrating !. I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .

Best UBER DRIVER. I ran out of gas on the exit ramp. I called a tow company who was going to charge me $249 to bring me 2 gallons of gas, so I said no I’ll pass. I decided to Uber to the gas station to get a can and Uber back to my car. Ali came to my rescue and took me to the gas station. I asked if I could order another trip for the return ride to my car or how that works and he said no you can’t specify me I’ll just wait and take you back for free it’s okay. I found $20 in my purse so I gave him that got my gas and he took me back, but the only can the gas station had was 1 gallon so it wasn’t enough to start the car. This is when Ali turned into nothing short of a superhero and took the gas can and walked to the closest gas station to get another gallon. He walked back and we put it in but it wasn’t enough either! He offers to go back yet again and get another gallon. I only had the $20 so I couldn’t even pay him for the gas or the extra time and Uber won’t let me tip him again. I had already left a tip before any of this started. I don’t know how in the world to repay him for his kindness except to leave this review and hope that I get him the next time I order an Uber. He went far above and beyond all expectations and I appreciated it more than he could know!

Uber App is Good. The Uber App is a very easy App to use and smooth transitions from topic to topic to complete a ride from start to finish! I believe there needs to be a better way for Cancelling Rides, whether the Driver Cancels or the Rider Cancels! Example - Today, around 10-10:15pm, I ordered an Uber Ride for my friend. She was getting picked up at her house and dropped off at my house. Very simple ride, No Extra Stops were being added in or anything like that. The driver arrived at the Pickup Spot, texted me via the App which I acknowledged the text immediately then I sent a Text to my friend that he had arrived! Her sister ran out to inform him she was putting shoes on and after she went back inside the house, be proceeded to Pull Off and Cancel the a ride for NO REASON, he gave NO Explanation! The Driver just cancelled the Ride and the Ride was gone off of My Recent Activity. The driver did not call, text or message through the App about why we got cancelled on, if there were any typeof issue, just GONE! As my walked out the door, he was already in Reverse and Drove Off! He didn’t even wait longer than 2 minutes before just pulling off! I was scrambling with the App and My Phone to see if I did something wrong! I just think that there must of been an issue with the driver, maybe some kind of family issue or emergency!

Stolen Money from driver that never came. This is honestly the fourth time this has happened to me and I’m about to cancel everything that I have with this Uber app because every time I go to request a ride it’ll always say they will arrive in 10 minutes no but then you have the drivers sit in one spot for 15 minutes not even driving or moving to come pick me up from the location. I had to cancel it 2 to 3 times to find someone who’s competent enough to actually drive and pick me up and take me to my job. I am now going to my job late because one of your drivers decided to sit at a Walmart parking lot for six minutes instead of driving over to pick me up. I am now going to get in trouble with my boss because of this and this is not the first time this has happened. This has happened multiple times with different drivers in a certain occasions it’s with the exact same driver. How can you come and say that you are a company that cares about the customers and yet you have drivers who will sit in the parking lot for 10 minutes and here’s the funny part about that after I canceled it Uber decided to give them my money even though they never picked me up they never did their job. They just stayed parked in a parking lot so now I lost money because of it

Absolutely horrible customer service. I am only putting it at 5star because more people will see this it deserves a 1 star. On the app it gives me the option to either get a ride order food delivery (Uber eats) Once I order 3 drinks from a coffee place and only 2 came. So I tried to refund and they didn’t let me. So I reordered the drink that didn’t come and waited. I was like a hour then the driver reached out and said I can’t find your address, call me at this number. I didn’t want to call a random person so I said I will text but not call. But he called me even tho I said don’t. He called like 5 times and then I answered. He kept getting upset because apparently my address didn’t exist. I was talking calmly and he say I am screaming. After that he started getting mad and started yelling. Then he said that he wants to get paid and doesn’t have time for this. He said he will call me back and try to find my address. He never called me back and canceled the delivery. I didn’t get refunded cus they made the drink and won’t pay me back even tho it never got delivered. This has happened many times before where when I would order a burger it would get delivered without cheese. One time I got no meat. And another time I got only cheese. It doesn’t make sense. There’s no way the workers would just not put it in there. It has to be the delivery drives. It also kills me that I am basically getting robbed and not getting a refund for things I ordered and never got.

My first time ever using Uber and honestly was the worst experience of my life. So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back

Worse drivers. I have have several issues with Uber, but I still give it a chance, I even was involved in a car accident years ago and they didn’t even do anything. Today I was trying to get a Uber since I’m handicapped with crutches due to a surgery on my ankle and is really hard for me to walk, I had to order 4 time Uber because the first Uber I order cancel me because I was with crutches and he didn’t even arrive to the right location and made me wait for 7 min when he was across the street no even sayinf that he arrived, plus he didn’t want to go to my actually location, and cancel the Uber. The second time I order this guys picked me up and then park the car and told me he can’t press pick up and I offer to change the location so he can press pick up after a good minute of waiting he didn’t do anything and told me he canceled the Uber and ask me to request another one and the price by that time has increased and then I ask ok I did it did you take it and he said no, he told me to get off the car and then I realize he took the ride and didn’t cancel after 10 min when he was arriving to my location he cancel and I was on the street a couple blocks down from my original location. I had to order one more time for another Uber with a way more increase price. Is really bad because I try to get a phone line where I can report them but you can the only solution is 5 dollar for the inconvenience and I still have to pay the cancellation fee that Uber driver did.

Not reliable. Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.

Cheaper than Lyft with not much discernible difference that I can see. Are usually have a car, so I am not as familiar and have not use the app as much as many others probably sending a friend or having someone picked up more than anything. I will say that they are less expensive than Lyft alternatively and they do a good job of driving and getting you there however, do not make my mistake and wait to try and go get beer until there’s only five or 10 minutes after pick up because they will cancel or will find out that I have a gate with codes to punch him and sometimes Paideia and I’ve only taken about five Lyft rides and five Uber rides so I can tell you it’s happened a few times although I will say I have preferred Uber every time because I like it and that’s what she did with Uber except for the times when I have sent people and I don’t know how the drive went I would give them five stars on safety. Just if you’re in Dallas and you need to go get beer get your Uber and over with before 1130 something like 1115 or 10 o’clock to places are closing earlier these days so I would even suggest after work or 7 PM or something and schedule of the trip back if there’s nothing else because that’s always fun to do from the backseat when you don’t have your reading glasses lol. Happy Holly- Days!!!!

Can’t get refund. I downloaded Uber about 5 months ago, just to see how much a delivery would cost, and then I deleted the app. Just recently I checked my bank account, and noticed a $9.99 purchase for Uber One, which is weird, because I don’t remember ever signing up for a subscription. I thought to myself, “Well, that’s weird, but I’m sure the customer support at such a large corporation must be pretty good, I’ll see if they can help me.” So I look up the number for Uber support, and to my surprise, I wasn’t able to find one. I was told to redownload the app, and use the in app customer support, which is what I did. I explained to the representative my situation, and even mentioned how I’ve never taken an Uber ANYWHERE, and have never gotten a delivery. Yet I was told again and again that they were only able to refund the current month, and the previous month, and that every other charge would remain, which is absolutely ridiculous. I understand that $30 is nothing to a massive company like Uber, but $30 is make or break for me. It seems like nobody will listen to reason. I’ve been conned out of $50, only to be refunded $20 and get treated like that fixes everything, and that I should be thanking them, despite not returning the other $30. I just want a refund for a purchase that I CLEARLY didn’t intend to make. I’ve never had this issue with ANY other company, and this is such a poor showing from you, Uber. Somebody please make this right.

Going downhill. Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.

Amazing. Today, was a rough and difficult day for me. I initially requested an uber today because I locked my keys in the trunk of my car while I was loading my clothes at the laundry. I was so devastated because I had my teenage son at the barbershop getting a haircut, and I was supposed to pick him up when I was done. Well, back to the beginning as I was loading my stuff my keys fell in the trunk, I closed it before realizing they were there. I was most concerned about my son waiting for me for such a long time, I requested different stops, made many mistakes doing so because I was frantic and going through severe panic and this gentleman was so kind the whole step of the way. He was beyond patient with me as I tried to figure out were exactly we were going, and then turning back, and adding stops and he made me feel so understood as a mom while he patiently waited for me to get it together. He definitely deserves more then 5 stars. He is a genuinely a kind person and anyone traveling with him will definitely enjoy a nice ride with a kind human being. Thank you so much for being kind to me, I appreciate you very much! -I was able to recover my keys when the locksmith showed up.

Use at your own risk!. I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.

Overall, VERY reliable. HOWEVER…. Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!

Pickup times getting worse and worse. When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.

Beware of clean-up fee scam!. I had been using Uber sporadically on work trips (somewhat nervously), but in the last few months I started to use it more regularly to help a friend with no car get home or to work. However, the last ride was disappointing and followed by an unexpected and utterly unwarranted clean-up fee. First, the driver tried to drop her off at a nearby intersection instead of at her house, even though it was late at night. The whole point of getting an Uber was to get home safely, and riders shouldn’t have to ask to get dropped off at the actual drop-off location. Then in the morning, we were horrified, outraged, and baffled to see that a huge cleaning fee was added to the fare. I had been on the phone and texting her before, during, and after the trip. She did not vomit in the car, nor did she even bring food or drinks in the car. She left the car in the same condition in which she entered it: mess-free. Moreover, I still have a 5-star rating, which wouldn’t make sense if my friend had left a mess in the car. So…riders, beware! It wouldn’t occur to me to take pictures of the car before and after, but maybe it is necessary to take such precautions to avoid scams. It is unclear how long it takes Uber to follow up on disputes or how the process works, and it isn’t easy to get hold of someone instead of an automated menu. This is on top of an earlier ride in which a different driver shared his racist views.

Very annoying. I have been driving for uber driver for the last 10 months. At first I did it as part time and at the time it was my permanent job because I was looking for some flexible work with the schedule. I never had any problem or report of any dissatisfied passenger (annoying). More than 600 trips in 10 months and more than 50% that my rating is 5 stars(who rated me). But on December 18, 2022, Uber Driver decided to deactivate my account and not allow me to drive anymore with their app. Since their review team determined that I was sharing my account with another person. I presented evidence that the uber map had problems that day that would not allow me to take the verification photo correctly. They only made the decision and without any evidence to prove that it was not me who was using They deactivated my account. I have tried in every way to continue demonstrating that everything was an error in their own app and they don't even accept that. 600 trips and no passenger made a report that another person uses my account, that is, they have 0 evidence against me and even so they maintain their decision to leave my account deactivated. This bothered me a lot because I always complied with all the rules for driving with Uber and yet they never took that into account. I feel as if they were accusing and convicting me of something I did not do, where with real evidence they do not let me defend myself.

Worth every penny. I used to use Lyft because the price was less expensive than Uber. Well, the truth is you do get what you pay for. I worked in a semi rural area and clocked out at 11 o’clock. I did have the option of leaving at 10:30 because my employer knew that I relied on car service. I would use reserve ahead with Lyft and book a ride for 1030 as soon as I got to work at 4 PM, but I constantly had my heart in my throat waiting to see if I would actually get picked up well this one night I got passed off between five different drivers, who made up excuses why they could not come and pick me up. I was practically in tears thinking I was going to have to sleep at work when I said what the heck I’ll just try the Uber app even if I have to pay more. Low and behold, the Uber app told me they could have a car at my front door of work in three minutes and it was less money than I was paying for the Lyft ride. I had already reserved with Lyft, but I did not care . I jumped on it. I pressed confirm and pay before I could even pick up my work bag and pocketbook my driver Scott was sitting outside my door. you have won me over from Lyft! Never again will I worry about getting home thank you Uber and Scott!!!

GPS and location services needs to be fixed. Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.

Why is the price keep changing?. This is something I’ve noticed in the past couple months that I’ve been using Uber that they keep changing the amount of the ride. There was once that I was taking a $13 Uber home from work It’s normally around this price maybe less but when I got home I was charged 60 something dollars for a 10 minute trip no traffic. I did contact Uber customer support and they were able to refund me but they just keep doing stuff like this like today. Same kind of thing where I was taking an Uber home from work and the Uber initially said nine dollars. I was doing a shared list so another passenger join so I should’ve gotten that 20% off the nine dollars but then instead I’m paying $11 now. Yes that price difference isn’t as drastic as $60 but it still upsets me how the price keeps changing like that it feels like I’m being scammed. and I don’t wanna hear nothing about way time because I never make my Uber. Wait, I am out the door or waiting outside for them. Uber used to be my preferred app but honestly it’s been playing with my card too much and these are just two examples of it happening. I have more examples.. there was a time I just let it happen but I can’t keep doing that. I keep getting scammed and that’s wrong. I’m most likely going to go back to using Lyft more commonly because I honestly feel like the communication is better and the app itself is a little more.

Prices. I am switching from Uber to Lyft because Uber will give you a price and an estimated arrival time if your to arrive at your destination in 15 minutes but arrives in 25 minutes Uber raises the fare price without you knowing and the driver only receives his pay from the first price while Uber keeps the rest plus I’ve encountered alot of rude drivers who don’t pay attention to directions because they are on their cell phones and Uber doesn’t like to refund especially when a driver picks up the wrong passenger and still takes part of the route sent by Uber they will say you was picked up and still charge you I had a driver come to the area where I was to be picked up at but never picked me up drove all the way to my drop off spot like he was dropping me off only to pickup another customer and Uber refused to refund my money and I’m thinking of starting a class action lawsuit for overcharging it’s against the law to charge me a price then during the ride up my price without notifying me and it doesn’t state anywhere on the Uber app that if you are in an Uber and your ride goes over expected drop off time your current rate will go up so make sure to check your accounts because Uber is getting rich with this little scam just think 100,000 riders at3dollars a day 300,000 a day 2,100,000 a week that’s how much richer Uber becomes by hiking our fares without us ever knowing we are being taken for granted and advantage of

Mediocre support and service. If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.

Too easy to accidentally cancel a ride. Overall, I love Uber, and the app works well. However, last night in Atlanta, I experienced an event that was exceptionally unfair to the driver, shouldn’t have been able to happen, and Uber completely misunderstood the issue and refunded my money instead of solving the problem. I took a trip from a hotel to a grocery store and bought one reusable bags worth of groceries, including some bottles of water, so it was rather heavy. Hopped in the car, about halfway into the short trip I tip the driver. Once we arrived at the hotel, I had to kind of wrestle with the groceries to get it out of the back of the Tesla model 3. I grabbed my iPhone off the backseat, and since the Uber app was open, I inadvertently canceled the ride. I didn’t realize this until I got into the hotel and was going to rate the driver. The driver had already left the area. I contacted Uber on the help portion of the app, and I received an email asking me for more information. I detailed the story, and this morning I had an email saying we’re sorry you didn’t make it to your destination, and we’re sorry that you were unsatisfied with the driver. It refunded my money. So, the problem was not addressed, and the driver got shafted. The app needs a little bit of finessing to have a two-step cancellation process so that grabbing the phone Kent accidentally do it. Thanks.

DON’T DO IT!. I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.

The worst customer service you ever!. Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.

Service went way down hill. When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!

Never using again. Several days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should.

Inaccurate Timetable and location service. I decided to download the Uber app and off the top I notice they’ll tell you you’ve got a ride coming in five minutes and it’s five minutes later and it’s still five minutes. I’m telling you where I’m at but the location services on the Uber app has me half mile up or in the front of a parking lot and I’m in the back about to miss my ride, but what took the cake was, I was at the mall at the food court. The app for the location says Popeyes OK I can see on the map, the car circling across the street over by the Target. I already had noted I have black and white on the person doesn’t answer. They’re three minutes away now they’re seven minutes away and the three minutes or three minutes for like 10 minutes she didn’t answer the phone so that I can see where she was. My phone was getting ready to die and another person got the ride. It was by Gods grace that I got in touch with him before my phone died. He told me don’t worry I’ll find you. The app brought you to JCPenney which is next to the food court or Popeyes, however it takes you to the other side of the mall where the store is vacant. wouldn’t that make you call the riderto see where exactly there located. So kudos to the guy who came and found me a handicap person about to melt in the heat. Thank you Jesus.

CUSTOMER BEWARE (4th try). App and/or developer deleted my previous (negative) reviews. App is rigged to ONLY provide DEFAULT pickup location(s) around a major airport versus the ACTUAL customer location. This is not only unacceptable but it is also frustrating because the app’s SEARCH field does NOT allow the customer to specify the actual pickup address and it reverts to the app’s default(s). Someone is making money by channeling traffic elsewhere (for additional fees and with added DELAYS); a blue “box” locks you out but interestingly calling Uber for an inbound drop off to your selected location away from the main terminal is allowed. The current “rigged” setup is also bad in case of an emergency because we can NO longer rely on the app to direct the driver where we actually are. Just for the record, there is nothing wrong with the GPS signal on our phone or iPad AND rebooting the app is completely useless, just like most of the developer’s “canned” responses. Looking back to find if our posted review(s) have been answered is futile and meaningless because there is NO useful way to search for keywords except for scrolling. Developer answers reviews selectively - SHAME! The app’s review section should be limited to feedback about its FUNCTIONALITY (or lack there of) instead of a compilation of useless comments...Very disappointed...

First time. This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.

San Juan Puerto Rico. Uber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!

My ride never came. I was charged cancellation fees twice.. I have loved using Uber…until today, when I had two no-show drivers, and was charged for both. Luckily finally found a cab, but missed most of my meeting. I then went to Uber’s help page, to try to find out what was going on. (From watching the map, it looked like they were sent to wrong locations….nowhere close to me. I double- he led to see how I had booked ride, and I had clearly booked from my hotel. When I got to the help page, I was given all kinds of options on what to complain about. But not a single option addressed the issue of a no-show. I kept pressing « Something Else », and then the App just sent me back to beginning of Help Page, which basically said I was charged for a trip I had not taken. No recourse. Uber is a great App, and drivers are almost always professional, courteous, and punctual. But…If I’m having problem with App, then “Something Else” really should let me to report “something else”! There is no apparent Customer Service contact info, thus I am leaving negative review… which I would be happy to remove if someone could help me solve the problem that I actually have, instead of ones I don’t have.

Thanking God for YOU!. Lonestar Medical transportation company by day! Now has drivers available for ON DEMAND NIGHTTIME PICKUPS! Just think! I MAY NEVER get stuck out overnight in the winter in my 400-lb Quantum wheelchair overnight at a bus stop because the busses aren’t running ? As a RollUp comic I do open mic nights around Austin, but the paratransit limits for service area and hours of operation have limited my career…. Until NOW! The driver knew his STUFF. He was very quick to load me and I felt very safe with his driving skills also! The company is located in Georgetown so it took about :30 minutes to get to me where I was stranded in Downtown Austin on Dirty Six (W 6th but my pickup was E 6th St.) CapMetroAccess dispatch could not make accommodations for me to change my location when my battery acted up and I was afraid to drive through the unlit areas if I broke down again. My original idea was to ride to the MetroAccess location for the $8, but instead? I changed the location to home in NW Austin and it was $25! The ADA vans that cost more to drive are now allowed to charge the disabled more for our rides, so I offered the driver a ten, knowing he would barely break even with gas prices! In addition Lonestar also has daytime office hours for insurance covered medical rides!

Wait times in app vs reality/Language problems. The minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times. I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement.

Horrible customer service. I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.

Uber app spams me with ads for itself. The Uber app constantly spams me with iPhone notifications that are essentially ads for itself. Someone needs to maybe sit down with Uber’s board of directors to let them know exactly what it is their company does, because those morons don’t seem to get it. The app is to get a ride someplace. I’m only going to use it WHEN I NEED A RIDE. So it is POINTLESS to keep sending me app notifications on my phone telling me all the great things about Uber. NONE OF THOSE THINGS is going to make me run out and get a ride!!! I don’t need one right now! I will let you know when I do!!!!! Plus: I ALREADY HAVE THE APP!! What in the name of holy Moses is the ad for???? I already downloaded the app and I’m already using it to get rides!!! Do they think I forgot??? The ads SERVE NO LOGICAL INTELLIGENT purpose. If that isn’t the epitome of corporate stupidity I don’t know what is. Yeah I can turn off notifications, but then I won’t get any actual useful ones, like when my ride shows up or if something happened to my ride, or the thing that tells you to rate and tip the driver. THOSE ARE THE ONLY NOTIFICATIONS I WANT!!! It is impossible for me to believe that I actually need to explain this to adult humans running a gigantic corporation with an enormous market capitalization!!! No other app …. LITERALLY NONE … that I have installed on my phone spams me with notifications that are commercials for themselves!!! Unbelievably stupid.

Money Scammers and poor customer service. I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.

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HUGE SHOUT OUT TO PETER FROM PAULA IN SAN FRANCISCO. Peter Ubered me to Melbourne International as I have as flying out to San Francisco 🇺🇸. There was massive traffic congestion on ring road & surrounding roads 😱. Long story short I was almost certain I’d miss my flight and felt beyond anxious. Peter remained calm, engaged me in much needed conversation, confident I’d make my flight, so reassuring due which I’m very grateful. We finally arrive d at Terminal, he grabbed my bag, I ran to checking in where they were closing the flight. I went please nooooo! Fortunately staff took pity on me, maybe they just wanted to me to stop ugly crying. Anyway Peter was 100% correct “of course they’ll let you on”. I landed in San Fran a few hours ago & about to fly up to Seattle. All thanks to you Peter for never giving up on me. Best Uber driver and human ever. Huge hugs to you, and all the very best to you and your family. PS. Get that Tesla

Uber tricks. Guess what, Uber is manually controlling trip requests now, that means the closest driver do not get the trip from the closest passenger requesting, passengers would have experienced that, that they often don’t get the closest driver. Price surge on Saturday and Sunday mornings are not due to high demand, but due to the lack of drivers in the area, (Drivers normally work Friday and Saturday nights till mornings then go home for rest, Uber sees that there’s not many drivers left in the city, Uber surge the area they want to, to get drivers and make the passengers pay for it, that’s why surge disappears when driver makes it to surge area, once Uber knows there’s enough drivers in that area, Uber make the surge disappear, you as a driver see surge is gone and left waiting for hours without getting any trip but you don’t wanna go home, ever wonder why? I will leave it to you. Now for the passengers; there are always more drivers available in the area than the trip requests made by passengers in that area, yes any time anywhere, you as passenger are paying more for nothing. I have to be honest Uber does not do this all the time, but at least 80 % of the time. There’s so many other tricks they play like geo fencing, constantly sharing your data etc, As a human being i had to share some of their tricks, you want cheaper rides but constantly giving away your freedom, your future and your kids, just like once upon a time the bankers fooled us and now we are stuck.

Customer service. Last time my driver made a dangerous drop off without fully ready to brake, and turned out he almost released the brake while i was still walking one of my feet out of the car. It was pretty unexpected stop I would say. And the customer service unlike DiDi, didn’t ask for any apologies initially and didn’t positively admit their mistakes or give a coupon like DiDi which impressed me a bit. This time the driver didn’t even read the updated drop off destination, and he dropped me to the opposite street which made me walked extra 5 mins to the destination I wanted. He insisted that it was the right one, and I can see the fee already raised another 5$ due to new fee changed by time. But the drop off location was still wrong the same one. When I reached out to customer service this night earlier after I received bank notification that another Uber ride fee is pending…?????? Like a couple of hours later? Who gave you the right to use my bank transfer? It’s not even an hour after the ride. It’s not my responsibility to do wrong drop off ok. And when I reached out just now, one of them called GAURAV simply ignored my feedback and my photos of bank transfer, and my broken skin after falling because the drop off was not safe when walking into pedestrian way. Omg the training was a thing.

Unhelpful customer support and dodgy driver. I had a ride from home to work. The driver was talking to someone over the phone the whole time, even when I greeted him, he did not responded. The ride was still carried on. He dropped me off at my destination but still took my trip away (did not clock me off). I did not realised it after a while. When I looked at my phone again, my trip was still continuing (was at a random place) which I had to cancel the trip as I did not know what to do. After that, i was charged a cancellation fee which made me file in a dispute to Uber help. However, my account was locked after that. At this point, someone from uber called me and explained that the driver filed a complaint that I had a inappropriate behaviour and touching. I tried to explain that I always sit on the back seat, and why would I do that while was on the way to work. Besides, how can a young international girl student do that? I would never think of that. After receiving some emails that saying they are reviewing on my case, they sent me the final email said do not contact uber again. Are you serious right now? On what evidences, you accused me on doing that behaviour and believed whatever the driver said, not me? I am truly upset about the way you handle the situation.

Not happy. So the other day I bought a ride that was $35 but when I scheduled this ride they came early they came 10 minutes early when I scheduled it for 820 they came at 8:10 we didn’t leave the house till 820 because we scheduled this ride for a certain time for purpose and then when we went out to ride our Uber he charged us $42 for weight time fees when we were in the car but 820 as our schedule ride was supposed to be so I texted over and asked Uber for a refund they said they gave me a refund but I haven’t been given a refund so they’re lying this is so unprofessional and I’m not happy they obviously don’t communicate and this is just very frustrating because I have a set amount of money for an Uber for it to change price when I’m out of the Uber this should not be ok and not happen I understand that some people do take a while to get in the Uber but in this case we scheduled our ride at 8:20 we got in our ride at 8:20 though it’s the Ubers fault for coming early on our scheduled ride we told him to come at a certain time not 10 minutes early so that should not be our fault and we should not be charged for that he shouldn’t of came early.

Review. * I put in a street address and drivers often arrive on the other side of the street and turn on the meter with no intention to arrive at the pickup address. (That’s ok unless you are on a busy main road) * I choose an address on Brunswick st but then the driver decides the pickup is the entry on a side street because your tracking system shows the street address unit entry is on a side street. If I plug in an address that is where I would like to be picked up from (not the side street) * Twice I’ve ordered a Uber in the city at 380 Queen st which has a loading area... the driver drops off another rider on eagle street then doesn’t pick me up on queen street, I call and they say they are coming .... but what they do on their end is probably say I’m a no-show or another issue which results in cancelling the trip which I get a cancellation fee for. I am courteous to the driver and I certainly never yell. My Uber app locks up so I can’t use it so whatever they are doing locks me out. I’m there without a way home and a locked app.

How do I get help if you don’t have a helpline. When trying to order a car from myself, partner and pup, my card was decline on multiple accounts. Thinking this was just an overdue fee, I paid it, card being successfully charged. So therefore I thought problem solved ! Much to my disappointment, I was still unable to use my card. Trying to go around this issue and make it work, I went to the store and bought $175 worth of gift cards in hopes to avoid an more time wasting as I had been battling for over an hour to figure this out. Even after getting the credit on my account, I was denied the ability to book a ride. So in a desperate cry I called my friend and borrowed her card details to see if it was just my card being banned (as it wouldn’t work on my partners account either) but alas, this didn’t work either and I had to give in after 3 hours, leave my pup behind, run late to my partners parents birthday party, go with a different driving service and waste $175 to not be able to catch an Uber. I’m so extremely disappointed and would’ve called a customer helpline but they don’t have one and only offer assistance to their drivers. I’m so outraged and expect better from such a big and well known company.

Awful response to horror driver. Today we were told I am banned from the app with no more response due to the following incident. The driver has had 0 consequences so beware!! We ordered an Uber home when I asked to pull over as I felt ill. The driver declined until my partner insisted. Despite being asked to leave with full fare paid the driver did not and demanded cash from my partner saying I was sick in the car which I wasn’t. Uber sent me his pics and there is no evidence of this, despite this paid the 80$. The driver threatened to call police but did not, he called another driver and they both yelled at my partner for cash until we both left. We caught a second Uber home without incident. The next day we were told I was banned as the driver said my partner assaulted him physically according to Uber which is completely untrue. We reported the false accusation to police and provided Uber with the report number. Didn’t matter to Uber banned any way with no consequences to their driver. Horrible driver, horrible customer service. We are not the type of people to do this to a driver and are considering taking this to the ombudsman. We are also considering taking the driver up court over his false allocations and fees. In my opinion this company has no regard for its regular customers and no support if you get into trouble!

driver fraud. I have been with Uber for around 4 years and in most cases have good services. However, I met bad things and fraud at the beginning of this year. Here is what happened and hope everyone who read it take extra care, I come back from my trip overseas and request a Uber at the international airport Sydney, and then one driver accepted my order. After I waited for around 3 mins, the order became complete and charge me 8/9 dollars( I don’t remember the exact amount, but it charge me the minimum charge). What the hell! I don’t even see the car coming then the app already told me it completed and charged. I was so shocked, and go to the app to dispute and find nothing to do. There is no choice to report this kind of creepy and disgusting fraud of driver. The only fee I can dispute is canceled fee not the normal trip cost. After that it takes me months to get back confidence in Uber and believe that most of the drivers are decent. And more importantly, I really hope Uber can pay attention for this kind of unusual trip which play tricks with customers and the Uber platform. I guess the driver must use some cheating program or scam.

Response to driver comment. Sorry Garry but you are there to provide a service to the paying customer. It is not a social interaction unless they want it. People ride Uber or Taxi to save time and to get things done in the trip they can’t do on a train. If they want to talk the whole way to their friend it is their choice as the customer. I acknowledge it may seem rude and I myself would not behave in this way but not everyone has manners. I’m a driver also. I follow the lead my customers provide when getting into the vehicle. If they chat I chat also but always keep it professional. I was an Uber passenger in May and on a long journey home and welcomed the chat from the friendly young driver until he became unprofessional and my trip in the front seat was uncomfortable and upsetting as he spoke inappropriately to me a passenger who could have easily been his mother. My son would not have been happy if I told him what he said. I live alone and he knew this because he cunningly asked in what seemed like passing time when he was scoping my domestic situation. He had my address and offered to come back some time for an experience with what he said “a beautiful older woman “. My work had paid for the Uber home otherwise I would have gotten out. It’s drivers like this and experiences like this that cause passengers to keep to themselves.

Killing uber drivers during Coronavirus pandemics. This is so disturbing By uber Im a driver and driving rideshare is my full time job as everyone started suffering during this Coronavirus pandemic as a uber driver due to lack of jobs and risk factor I also started suffering but without I needed to keep doing what I can because of my family present health conditions and couldn’t find another job ASAP...the worst part comes now as many uber drivers requested uber to lower down their commission rates just during this pandemic in reply everyone got robotic and helpless answers were given by uber but during the same time uber was trying to make drivers to only drive for them in sydney by giving 5% commission which we brisbane drivers begging and I got to know to by by some Sydney uber driver posts in facebook or else I could never know that after beign with uber for 4years now I hate uber with my whole heart but still couldn’t avoid driving for only reason no other rideshare company in the market have major share of jobs like uber.....fyi uber offered help if the driver manages to contract coronary ...so technically I need to find someone who has this virus...so that I can feed my family for 2weeks without any worries

One driver spoiled an otherwise excellent introduction to Uber. I used Uber for the first time while attending (ironically) the Consumer Law Summit. I used Uber to get to appointments and to the conference on several occasions throughout the week. All the drivers were terrific. But! 😡😡 On Saturday morning I needed to head to the airport. The Uber driver (I have his name) approached the hotel, slowed down and then sped off! Then I got a message saying my job had been cancelled! I didn’t know what was going on. I booked another Uber. This driver did stop and assisted me with my bags. He was excellent and very apologetic when I told him what had happened. I have since been informed that some drivers do not like going to the airport and the first driver probably sped off because he saw my bags! This is really disappointing. Uber’s legal counsel spoke at the Consumer Law Summit and I was impressed at the efforts Uber are making to enhance its services and benefit consumers. Actions by rogue drivers who want to pick and choose destinations undermine the company’s reputation. It is also of concern as getting to the airport on time is (for obvious reasons) crucial and a driver cancelling a job in this way is just not on.

Driver was driving away from pickup point. Very unhappy with Uber driver today, requested an Uber and when I accepted the ride he was 3 minutes away, 4 minutes later I could see driver driving away from where I had dropped the pin for pick up, two minutes later driver was driving in circles still showing 5 minutes away, without coming any closer to me, at the end I had to cancel the trip myself as I was getting late to my appointment and driver was showing 8 minutes away by that point, I wouldn’t have accepted the ride if he was going to be that long! I hope you can reimburse me for the cancellation fee as I don’t think it was my fault that driver got confused and was driving further and further away! Managed to get another Uber driver straight after I cancelled the first one and everything was ok but extremely disappointed with the first situation. Not giving up on Uber though, we can all get better!

Buyer beware of scams - Mark 2. I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

Be more transparent about price surges please. Uber has been great. But the new hidden price surges feel deceptive. It asks you to know how much you’d be willing to pay to get from point A to B rather than being transparent about their base rates. When there’s a surge, you won’t know about it unless you travel that route often. When you go to query it through the app, the process is made as discouraging as possible. It’s a shame that a company that built itself on great technology and transparency has changed its model to increase their profits. I hear the argument about dynamic pricing being commonplace, like with airline companies. But the refreshing thing about Uber was that they didn’t go for that model. It felt like more of a Co-op than a company. Please return your transparency over prices. Update: I received a reply from the developers about dynamic prices being fair. I am not arguing their fairness - just how Uber chooses to communicate when there is a surcharge. The old way of seeing the surcharge before agreeing to it was more transparent to the consumer than the current hidden practice.

Worst customer support system or best because you are the issue not them. I tried to speak to Uber multiple times about fixing my account as it was not splitting fairs. They gave me a list of things todo, all of which I did and then was told there was no issue with my account. Surprise surprise, when I go to order an Uber it fails to split with the people selected. I asked them to look into it and refund the ride as they had not fixed the issue in the first place. When getting a response through their “help” line, I kept on being told that it was my error and I could not retroactively split a fair, which is exactly not what I had done as you cannot do that. The fair alike all the other times before failed to split whilst in the ride. It was as if no one was even reading the messages I sent them, more an automated response picking up on key words. When I called the hotline they pretty much told me to hang up they cannot help I have to use the app despite not no one actually reading the messages. I was then told if I wanted help by a person go to the green hub, which I would have to pay to get there myself and go in office hours. To me it was a simple fix refund the fair and reset the account, but they obviously aim to give you the run around so you forget. Well OLA has been downloaded.

‘Payment Method’ Issues. After using Uber very frequently with no issues or complaints, I could no longer book rides as the app said “Payment Method Unavailable”. We deleted the card off the app, and re-entered it, with no luck. The same message appears every time we try to book a ride - the rest of my family use their own separate accounts but we all use the same card, and none of our accounts work and we are always given the same message. Adding a different card made no difference, it still said “Payment Method Unavailable”, when there was nothing wrong with either card. After contacting Uber, we were advised to deactivate the accounts, and leave them for a month - then try again. After the month, there were no changes made, and the same message was showing up. Customer service is terrible and there were no effective changes made. No longer using Uber due to this issue, and have found much better alternatives, that actually work. Would not recommend Uber to anyone and will never use it again.

Worst customer service. Got uber 2 years ago and had 2 trips within the first month I got it. Trips were fine, nothing happened and suddenly my payment was 'declined' on the app. It had 'removed' my CVV from my card and wouldn't let me change/delete that certain card, even if I added more cards. I deactivated my account and it said if I don't log in for 30 days it would be completely deleted. Waited 2 months just to be sure and logged in and it remembered all my details and card- despite deactivating the account! I had reached out to customer service before deactivating and after , and have had 0 help at all. It is an issue with the app as I have no trouble ordering on the website, you would expect after 2 years they'd fix this problem. It's highly inconvenient not to be able to use the app and after attempts of contacting customer service they do not help at all. I know other people who have experienced the same issue and have received no help from uber. Really horrible customer service, and their overall service has gone downhill. Won't be using uber anymore, along with many let down customers.

Good until you have a problem. Until today I have had only fairly positive experiences with this service. Ok the quality of the car, music and conversation may vary but it’s been a fairly smooth process to date. Then today I book a car who is 2 mins away, drives straight past me ( ok that can happen) but when he realises he turns the corner ( all I have to do is cross the road to get to him) and rather than wait or call he does a u-turn ends up in a situation where he can’t then turn right where he needs to, I call him to say I can see you stay there I’ll cross the road but he tells me he’s going around the block and he ends up exactly where he was before unable to turn right. I explain if he stays where he is I’ll come to him. But know he again tries to go around the block with a few extra detours this time and he ends up 15 mins away. So after 18 mins he cancels the pick up and I get charged $10 cancellation fee. Yes, I can claim it back, but I should never have been charged this fee in the first place. I’m the one who should have received the $10 for the inconvenience of a total 30 min pick up time when the car I initially booked was 2 mins away.

Payment Method unavailable. I’ve just started using Uber and I’ve rather enjoyed riding with Uber. I use it a lot because I ever since I moved houses I haven’t been able to use the bus to go out with my friends, because the nearest bus stop is 3 kilometres away, so I moved onto Uber and it makes my parents life so much easier because they’re very busy people and can’t take me out on the time. However, suddenly one of my dad’s credit card has been declined. I didn’t see that out of the ordinary because my dad tends to forget to pay his bills so I used his other credit card. The next day neither of them are working. My dad then pays his bills and says the credit should be working however it still isn’t working. This is really frustrating because there are times when I really needed Uber and it hasn’t worked. I looked at the reviews and this has happened to other people before. I’ve tried deleting the app and I reinstalled but it still hasn’t worked. I tried deleting the credit card so I re enter the credit card but it says I can’t delete my only method of payment but I have 2 credit cards on my account. Please get this fixed soon

Charged $150 extra to the normal fare. Unfortunately I was sick in the car when I was about to be dropped off. My husband cleaned the mess but the Uber driver had taken pictures before my husband had cleaned. He did not take pictures after the clean-up, only to be hit with an extra $150 . Can not justify this cost!!!!I know people have been charged between $40-$80 for being sick inside an Uber car. I was not offered a vomit bag(which most drivers carry), he did not not offer to stop the car , so I could be sick outside the car, we were not rude , but very compliant & apollogetic. It was just an unfortunate accident beyond my control. Instead the driver was so rude and aggressive in the manner he took up this. All he was saying was “you will pay me $150 for this, whilst taking photos of the vomitus” which my husband cleaned after all. I feel there is no justification to charging such a high end penalty of $150 , for something I had no control over, and also after making an effort to put it right (cleaned-up)!!!!

Not happy. Last Saturday night I ordered and Uber to pick me up in Park Street MOONEE Ponds The drive came 10 minutes later which was good but he drove straight past me dinner U-turn drove straight past me again and stopped at the road I tried to Hayley and down couldn’t so I started walking towards him It took me A few seconds to walk up the street by this time he took off and I couldn’t do anything about it. So this annoyed me I had to arrange another Uber who came within 10 minutes and pick me up that is very good but the problem is you charge me $10 for someone I had to walk up the street for and took off on me so I am not very happy I think yellow cabs is the option for me again the night was Saturday 20 April 2019 approximately 10 o’clock at night not 100% on the time but if you check your logs I am pretty sure you can find it to cat came to the same address designated to CROWN Casino I hope you look into this because I feel cheated STEPHEN BORRACCINO thank you

Disappointing as it grows bigger.. It was good. Sometimes it’s the better transportation option. But nowadays since the prices have doubled at certain times due to ‘increase in demand’ a taxi is better or even the bus. Just annoyed that from where I am it use to be around $30 to the city but cos it doubles I now would have to pay approx. $70. The taxi’s don’t even charge that much. Just disappointing that this was supposed to be a better alternative but I have to make it my absolute LAST option if I absolutely cannot find any other means of transportation, even then I don’t think I’d still be desperate enough to use Uber anymore. The amount of times I’ve had to cancelled trips because drivers would stay in the same position for 20 mins with no movement to my location. I understand they may be caught up, but I have places to be and 20 mins waiting WITHOUT knowning if they’ll come is ridiculous and I can’t even get refund because it has to be cancelled within 5 mins. I’M SORRY for not knowing that would happen 🙄. The next thing is the fact THEY DON’T look for drivers NEARBY! All my requests have been given to drivers 15-20mins AWAY from me so I’d have no choice but to wait or CANCEL only to request again but have THE SAME PROBLEM AGAIN BECAUSE THE DRIVER ACCEPTS IT AGAIN SO I’M HAVING TO STILL PAY A HUGE SUM OF THE CANCELLATION FEE!

Uber’s getting too greedy and deceitful. Very disappointed with the way Uber has hidden the surge pricing now. It used to be very clear what the surge amount was and you had the opportunity to accept or decline it. Now it’s built into the fare estimate which is ok if you know how much the basic fare would be and can calculate how much the surge amount is to then decide if it’s reasonable value or not. When it’s especially NOT ok is when you don’t know what the basic fare should be (eg. visitor or tourist not familiar with distances in a new place) and you just have to accept the fare even if it’s a high surge amount. I understand the business logic in having surge pricing but I don’t like the way it’s being hidden instead of being clearly displayed like it used to be. Drivers don’t seem happy with the way it’s going either. Uber was a fantastic idea and still can be if they stop being deceitful and greedy to their clients and their drivers. Please Uber, put the surge pricing back in a prominent place on the app like it used to be. Aussies (especially) don’t like being tricked or cheated and we’ll change to other transport options if you keep doing it the way you are.

Wrong pickup points. To legally cover their back, regardless of where the passenger is waiting, Uber will be showing the nearest legally allowed stop as the pickup points. Will not update the customer of this, to keep their goodwill. Will not update the driver either. Driver will be waiting elsewhere causing frustration and cancellation at the customers cost, because the driver has did his part. If the driver manage to resolve the issue, and found the right location to pickup, then anything going wrong, Uber is covered, and all will fall back on the driver for making his own call. So customers, be careful when you make the booking. Make sure you are manually dragging the pin in the map to the point you are waiting, so that the driver can find you. And Uber will allow that, because Uber didn’t suggested the driver to pickup from a location which not legally sanctioned, but it was the customer who did it.

Used uber for over a year, and probably never again. Extremely, extremely disgusted with an experience I had with a driver and the customer support services. My drop off location was somewhere I go almost everyday, I know all the routes going there, I’m very acquainted with the area. My uber driver took a route that was absolutely outrageous, I had mentioned to him about how late I was and regardless, he continued to take a route that made me want to scream because it was insane, we were going in circles and I was so angry. When we arrived to the destination, I told him my destination was just in front, but he drove right past and turned onto another street, and made me an additional 10 minutes late to the 15 minutes he had already delayed me by. I ended up arriving 25 minutes later than what it would at that time of day, and would have been much better off with public transport. To top it all off, when I expressed my horrible experience, uber sent a response that was Obviously prewritten or computer generated because it literally had nothing to do with what I had complained about. Absolutely horrible.

THIEVES - DONT TRUST ANYONE…. I took an Uber with my family after arriving to our holiday destination a few days ago. We took the Uber to our hotel and once we arrived I got out of the car and helped my elderly grandmother carry hers and mine suitcases up to the hotel room, upon arrival I remembered I had left my backpack carrying all of my valuables (Money, Passport, ID, credit cards, etc) on the front passenger seat. By the time I raced down stairs the Uber driver had already driven off. I have submitted multiple ‘lost’ item requests and have emailed support numerous times but have NOT received any help at all. The victims of these crimes need a way of accessing some of the drivers details to take to the police when it is necessary. Due to the automatic $20 fee for the driver returning lost items. They (The Driver) just decide that it is much more profitable keeping the victims money and other items rather than returning them. Because Uber doesn’t allow the rider to contact the driver I can not even offer them a reward. Ps. The bag was in the front of the car next to the driver so you can’t ‘miss it’. -For anyone curious: Location: Sydney, Australia Driver: SARDAR Ethnicity: ASIAN/ INDIAN Car: Grey Toyota Corolla Number Plate Started with: ESI or EIS (can’t quite remember)

Dissatisfied. I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!

Card Rejection. I don’t like how I planned on going to work and I tried to get an Uber but my card declined but I had money in it , it was honestly so stressful needing transport ASAP to get to work on time but there was some problem with my card apparently. The problem was so terrible that it wouldn’t let me get a ride , I tried contacting Uber support on facebook and they couldn’t fix it either . Firstly I tried logging into my Uber account by putting in my number and it said my account was disabled, I couldn’t log into my account so I decided to log into my friends accounts and add a payment method of my card and tried to get a ride and some issue came up saying “ oops, something went wrong. VISA-1234: Your payment method is invalid, please update your billing settings”. This was the time when I needed Uber urgently and it wouldn’t work . I even added my friend’s card to my account to see if that payment method would work and still, the same issue came up saying “oops something went wrong”. Like I really needed to use Uber and it wouldn’t work it was so stressful I literally lost a 10 hour shift tonight because Uber wasn’t working for me. Anyways I need my account to work because I love Uber and my past trips were always on time and quick so I would really love for the staff to fix this problem immediately so that I can happily use Uber whenever I need quick transport, thanks from Sarah.

Scammers and cons. If I could give negative stars I would, a full negative 5. With a help menu that is incomplete, backwards, loops on itself and is anything but helpful and orders that can just disappear out of the history, never be delivered, make you wait 30 mins thinking your order is on the way only for it to mysteriously cancel and then disappear except from your bank records where it’s still logged but the money definitely disappeared as well. More then once has Uber eats let me down with food and that is one thing you don’t mess with. A persons food. Now I am hungry and angry and broke because I chose to pay the inflated prices and fees found on the app to get my food delivered to save time while I worked. Instead it’s left me hungry, with no money, and no way to work out what the hell happened to my food or my money. Not good enough. Lucky for Uber it’s only an online app, unlucky for the local store that has become entangled in this web of deceit, I know where it is. Avoid unless you like wasting excessive amounts of time for deliveries, money on fees and artificially enhanced prices, and taking chances as to whether you will even get your meal at all.

Unsafe. I generally have positive experiences however there have been a couple of time where I have felt unsafe. I am a woman who often travels alone at tonight and getting an Uber is often a safer option, or so thought. Tonight I booked an Uber. I messaged the driver to confirm my pick up location. The driver went to the opposite side of the road a block away from where I was. He made ME find him. He was very unwilling to come to me. Stupidly I still got in his car. He immediately abused me and berated me for him not being able to do a u turn to take me in the direction I wanted to go. I felt safe. I demanded he pull over and let me out. He screamed abuse at me. I got out and I was charged $10! I contacted Uber immediately and spoke of the situation and asked for a refund as I am or paying money to a man who abused me and could not fulfill his professional duty! I am still waiting to hear back from Uber! This is something that us insetting, I should get an immediate response in situations where a passenger feels unsafe. I should also get a refund as paying for abuse is unacceptable.

Be careful. Uber caused me to miss a very important meeting which ultimately cost me hundreds of not thousands of dollars overall. To make matters worse, They didn’t even refund me the full fare, and then they publicly messaged me on social media implying they were going to fix the issue through PM, but they didn’t. They were just trying to save face. Be very careful with this company, if it’s just a ride home after a night out, you might be fine, if the Uber driver doesn’t falsely charge you a $200 fee for getting their car dirty, but for anything that’s on a strict time limit, I would never trust Uber again. Stick to yellow cabs for the important things. They’re much more punctual. There is barely much of a price difference now anyway. I much prefer yellow cabs. The Uber app drains your battery so badly, and the drivers sometimes are so bad and will take the longest route or get lost or try to sell you into their pyramid scheme. I’m over it. Too many bad experiences, battery drainage, lost money, missed appointments, and bad drivers and terrible support.

Uber driver accepts trip but then wants to do it in cash due to uber taking too much commission.. Uber driver accepted trip, when I contact him he says it’s too far and requests to do a cash transaction or to give him a huge tip. I actually checked the trip earlier and got an estimate of $160. I was first charged $245 and then an extra $49 was taken off my account without my permission. It was midnight and I didn’t even know how to do that. Uber driver was very rude and I had to beg to still do the trip. By the time I convinced the driver to just stick to the task and price my parents had lost their wifi connection and were at the passenger pick up. The uber guy then told me it had to be the uber pickup. He then got angry that I had been waisting his time and that I would need to pay extra. With me almost in tears as my father’s got Alzheimer’s and is not easy to travel with I begged the uber guy to go where I said my parents were waiting for him. He eventually did this and found them. If he hadn’t have waisted time to try and cancel the drive and do it in cash and complain about my address I would’ve been able to tell my parents where to go. I think it is disgusting to be treated like this when I pay $85 more than initial estimate and gave a $20 tip.

Scam and no customer service. I’ve had this app for years and in the last 6 months I have been charged repeatedly for “Uber pass” which I never signed up for. I repeatedly attempted to contact customer service to fix this issue however only on one occasion did they refund me for only one of the 8 charges they have fraudulently put on my card. They told me they would “end my membership” even though I had never subscribed and my subscription was not shown anywhere, but again I would then be charged again and again. Customer service is terrible and your only way to communicate is through bots with automated responses that are often irrelevant to the issue at hand. I had to go to the extent of deleting my account on both Uber and Uber Eats in hopes that I no longer get charged. Not only this but I never actually even received any perks from this “subscription”, despite the $80 odd that I was charged (which as a broke uni student actually makes a difference). I never even use Uber/Uber eats often enough to see any benefits even if there was some.

Used to Be Better. This app used to be better re navigation. I can’t understand why recently drivers’ apps seem to be taking me in completely the wrong direction and even drivers are recently commenting on this issue. Several drivers have told me they now use google maps instead of the uber app due to this problem. The “add or change” section is confusing and should be changed to make it clear whether you are adding a stop in the middle of a trip or tacking an extra one on at the end as it is not clear and some drivers can’t help as they don’t know how to do it. Some drivers tell me not to bother adding a destination but to only list my first destination in the app and then when we are almost there simply change to the final destination to ensue it is accurate. Uber really needs to change this as the two addresses can be listed in the wrong sequence. It makes me want to find a competitor to use instead of uber.

driver in response to a pickup complaint. if the driver is not at the pick up point our clock does not start and you will not get charged a no show. We go to where the pin drops and you have 5 minutes to get into the uber. if you believe that you are not in the right spot or the driver is not in your pick up position call him or message him. sometimes the pin drops incorrectly depending upon where you order the uber. We usually take 5 or so minutes to get to the pick up point so you have plenty of time to get outside and ready when we get there. It’s not fair to expect the driver to wait for you to get ready. I have been told after spending 15 minutes to a job to wait ten minutes. This is not fair to the driver think how would you like it if i came to your job and wasted 20 minutes of your time with out pay. Have some respect for the driver and some understanding we are a cheaper service and better service than taxi companies, but we have to make a living too. A good passenger will be out by the kerb as the driver arrives as you as a rider can see where we are. We do our best to respect the rider and another this we don’t talk privet on the phone as it’s rude but the same goes for the rider nothing worse than a rider that ignores you so he can talk on the phone to their friend. We show you respect and deserve the same respect. Thanks for you business and please see it from the drivers point. the non pick up could not happen as the clock would not start to countdown.

Service is good, app is so so.. I generally find uber drivers a good alternative to TaxiCabs. The app has a few features I’d like improved though. When rating a driver 4 stars the app gives a pop up asking what went wrong, I think 4/5 is a good rating without being great, nothing would have to go wrong to get a 4/5, it feels like uber are trying to push riders to always give a 5 star rating which makes the rating system pretty flawed. If you just want to know if the experience was good or bad you could have a yes/no closed question. The other thing I do not like is a feature that was removed - when the price is presented it used to show me if that was a surge price which was helpful, if I really need to be somewhere I can accept the surge and travel at that time, or if I have some time up my sleeve I can wait til later where more drivers are available. Now it’s unclear if I might be better to wait. I fee removing the surge notification is a big step backwards. Overall I really like uber as a service, but the app frustrates me.

Wrong Prices Advertised!. I always schedule my trips ahead of time so that I don’t have to wait to see if an Uber is near by. Have had multiple problems with Uber but today was the absolute tipping point for me! I scheduled a ride and the screen in front of me said $9-$11 for the trip coming up. After the ride was over I get a charge of $29 to my bank! A surcharge! I was never informed of this surcharge before the ride reached my house because if I did I never would have got in! The ride only took 8 minutes! And to make matters worse uber won’t rectify that surcharge! If you say a ride is $9-$11 keep it at that price you said it was going to cost or actually let us know how much it would really be! Totally misleading and completely ripped off. And just the day before I had a ride with a driver who was checking his phone whenever it went off, barely looking where he was going and almost got us into a car crash! Do you know what Uber said? “We’re sorry that made you feel unsafe” are you kidding? Not even reimbursed for the reckless driving of this person they allow other people to get in the car with! Unbelievable Uber. You’ve really lost your high standing stature and customer service. Appalling.

Lost lots of money with uber. I have used uber for work only on an almost daily basis for about a year. This means that I had to keep my uber ride receipts to receive the money back from the government as well as having proof to my employer for ever taking these rides. When I logged into the uber app from a new phone however the app would first not let me sign in at all. After I could finally contact someone about this struggle I received an Email in which uber stated that I had two accounts running at the same time which is why they deleted one and erased the complete ride history of the other. Now this might have been the case as I have had several email accounts and phone numbers and moved overseas in the past years. But I am certain that I was using the same uber account for the past 3 years of my life. So it was really unnecessary (and expensive) to delete anything off the active account. I sent uber another Mail regarding this issue but it was unanswered. I lost a lot of money because of this stupid app and there is no phone number one can regard to....

Drivers keep cancelling or scamming. Uber needs to be tougher on drivers. Had a driver last week confirm he picked me up while I was still waiting at the pick up zone and I could see on the map he never came anywhere near me. I watched on the map as he drove down the road, ended the trip nowhere near the drop off and I was charged the full amount for the trip! Put in a request for a refund but that takes 7-10 business days to go back into the account. Surely if Uber tracks both driver and passenger locations it should be pretty obvious that he left me stranded. Then today I tried to get a ride, waited 15 minutes for someone to accept the ride only to cancel a few minutes later. Once you accept a job you should finish it unless there’s an emergency, and in that case they shouldn’t be able to accept another offer for a time. This app used to be a great alternative to overpriced, scammy taxis but now they’re just as bad and nearly as expensive, pulling all the same bull that taxi drivers do.

The brand has lost my trust and money. I use (used) Uber a lot. I’m always running from one meeting to the next, and I’m never home so I request Ubers every day. In the past 3 months, I have only encountered BAD EXPERIENCES with Uber. Uber drivers who keep calling you and messaging you to find out where you’re going so they can cancel the trip (and no punishment for their poor behaviour), drivers who are rude and lack of cars in CBD MELBOURNE. What an awful experience for anyone who uses your services on a daily basis. Then there is NO SUPPORT NUMBER to speak with when your drivers are treating us like garbage. Where is the support? An email? Emails that you NEVER hear from them. Where is the system where drivers get penalised for cancelling a trip after 2 minutes, or when we’ve been waiting for 10 minutes and they cancel on you? How about reenforcing punishments on that? I used to be a massive Uber fan. You guys have seen A LOT of my money, but quality in Melbourne has DEFINITELY gone worse. A LOT worse. I have downloaded 3 other car services and you guys won’t be seeing my penny anytime soon. Get your drivers and your services to have a better standard. Get a better “support system” for the customers, because there’s a lot to protect the drivers but not a lot the people who are keeping this company open and running, us customers.

I can’t get a ride. I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!

Driver Lost/Stolen my parcel. Upon using Uber Parcel Driver to pick up a parcel for me. Some how in the process, driver picked up an expensive rare item and was on the way back to me with the parcel. As driver decided not to comply with regulation and procedures . As driver approaching to my place on my street stating she’ was here. I who live on ground floor no more than 10metre to get to the front /outside.. as j rushed out .. there were no car to be seen . Look every where for the driver but no where to seen . I couldnt ring driver as driver already press job complete. Frantically trying to make contact .. but with no luck to be seen. Upon making contact with uber help / suport. Explaining what has happening to only get multiple different answer and or respond to my situation which indicate to me that the drive has kept the parcel and lied about the deliver. To cut the it short .. still waiting for uber respond and rectify this matter. As its the third day and they still hadnt found my parcel . So careful with using uber drivers for your parcel pick up or delivering your items/parcel. Not happy as i now will get advise from Consumers affair and ombudsman to take on this matter . Good luck

App bugs. So, I have been using the Uber application in Australia since a year now. Uber pool feature was added and I was using it till the last 1-2 months. Somehow, my app doesn’t show the option of Uber Pool, while all my friends have this option available for them. They have the latest version of the app as well but somehow it doesn’t show. Honestly, it really disappointing that I’m somehow being discriminated here. I was so happy with Uber and then suddenly this happens. It is very upsetting as well as frustrating. Even if we look fares wise, it is not fair that I have to pay minimum amount which is normal rates, while other people have the option of Pool and have to pay lesser than normal. I’m sorry but just for this reason I’m not happy with the Uber. Looking at the past, Uber has helped me .. so I wouldn’t just focus on negatives and give 1 star but yes a 3 star is what I’m feeling about the Uber after seeing the app failures.

Thank you to the creator of UBER. First of all I’d like to say thank you to the creator of Uber, brilliant Idea sorry to the taxi drivers, but I hope that Taxis will understand that Humans are alway evolving and hopefully they can adapt to it. I’ve never had a problem with a getting an Uber and much appreciation for making it easy that we can ride sometimes even thou we don’t have the funds and you can pay later when you get it, on behalf of people that can’t save money like myself we Thank you and also a thank you to all Drivers who put themselves out here getting the chance to go where we need to go and safe I thank you leaving your love ones at home and take a risk by being on the road and picking up strangers again Thank you and stay blessed.

Left row sit for 23 min. I booked a trip and was confirmed that a driver will be there in 6 min, than 5 min suddenly 8 min and after all this waiting time I was advised driver can not come please try again! I did and the same extended waiting time happened again ! Finally After 16 min I got a message that the driver had arrived! Only I could not see any one at the confirmed pick up point and apparently the driver left not being able to find me! Each time i was changed $ 7 cancellation fee!! I called Über Not sharing; the confirmed arrival time of 5 min extended to 10 min! I had a medical treatment appointment at 3 pm! I started to call for a ride st 2:21 and finally arrived at 3;3o ! I had to pay the full fare and had only 15 min treatment left of a 45 minute treatment costing me $ 80.— I aspect that all the charges will be refunded to me and by right I should get the paid 30 min. Treatment refunded as well !!

Unfair policies charging me and costing me time. Used to feel so happy using Uber, these days I feel a tad of dread and uncertainty. Uber used to be my go to ride share app. But now I’m regularly paying cancellation fees when drivers are far/slow/non responsive, and im often missing travel connections because of unprofessionalism of the drivers or drivers cancelling and I am then left in the lurch. Its becoming more and more unreliable. I really don’t like leaving negative reviews but this is becoming such a persistent issue! I lost a whole hour of my time due to a missed connection last week, and they charged me cancellation fees for slow drivers (refunded after I had to *manually* write to them) but then gave no concern for the missed connection and proceeded to charge me anyway for the ride that did not get me to my destination on time when I had left PLENTY of time to get there. So frustrating Uber! Actively looking at other options for my rides and will tell all my friends and network when I’ve made the move.

Worst driver!. Some how the street I was heading it didn’t show up on the Uber app map so I just put the suburb and as soon as I was in the car told the driver that, and to not to worry because I knew where I was going so I will indicate the way while we where in Brookvale. At least he new that suburb to go but to my surprise, next block he was going to turn right which I kindly said please continue straight, I have no idea why the GPS is showing you that way and he reply very angrily if I new where I was going or not? because he’s GPS was showing other thing, to what I calmly reply yes, I told you so when I was in, and then he try to turn left to the other line in order to go straight, he did not see a car coming and we almost crashed, so he got even more agitated, hit the dash board with his hands, very hard and I was seating next to him as I had to sit there as his car has only 2 doors, so being so close to him, seeing him so angry and hitting the dash it really got me scared! Kept my calm, kept giving the directions and thank God it was closed! I’ve couldn’t survive a long trip with him being angrily and hitting the dash board and Who knows what else! Have used Uber 3 times know, first 2 times got very nice and kind drivers, but this one pathetic!

Disappointing Decline in Service Quality. Uber was once a reliable and convenient service that I used with great satisfaction. The ease of booking and the consistently excellent service made it my go-to choice for transportation. However, I regret to say that the quality has deteriorated significantly over time. These days, booking an Uber has become an exercise in frustration. More often than not, my rides are canceled, and I find myself waiting for extended periods before finally securing a trip—usually by the third attempt. This level of unreliability is incredibly disappointing and has led me to seek alternative transportation options. The introduction of UberPet was something I initially welcomed, as it seemed like a great solution for traveling with my furry companions. However, I've experienced similar issues with this service as well. Rides are frequently canceled, making the entire concept of UberPet feel pointless. It's disheartening to see a service that was once a shining example of convenience and efficiency fall so far from grace. Uber needs to take urgent steps to address these concerns and regain the trust of its customers. The decline in service quality and the unreliability of both regular Uber rides and UberPet has led me to stop using the platform altogether. I hope that Uber recognizes these issues and works towards the improvements necessary to restore its reputation as a reliable and convenient mode of transportation.

Gross misuse & sharing of rider user information. Haven’t even opened Uber app in a months but had an Uber driver pinpoint my exact location and try to coax me into car. He showed me my information onscreen for a booking . After saying I wasn’t the right person & getting the hell out of there thought it was very odd he took off & not wait for the right person if it was a genuine booking . Tried to report to Uber who told me to contact their special police operations unit especially set up for Uber Australia which of course doesn’t exist. Then told me I could only confirm activity against my account if police here put a report request into the Netherlands! Claimed they where in Australia but calling me from numbers routed through Paris. Seems pretty obvious with other information best not to disclose here that it appears Uber are trying to make sure they don’t loose money on their 20% off if they don’t arrive in 5 minutes campaign by stalking customers locations 24/7 overriding their own location settings based on typical trend start/end trip locations. Sure you’ll get an Uber in 5mins because seems Uber are tracking you’re every move with cars lurking & watching you to be right there if you book a ride!!! Creeeeepy.

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Calgary, AB. I have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better.

Almost missed my flight. Very disappointed with Uber. It showed a driver was coming to pick us up and then, at the last minute it canceled on us. It was too late to call a taxi. In the end we had to take our car to the airport and pay for the parking for the duration of our vacation. I’ll never take Uber again when I am pressed with time. I never thought they could do that: book a ride, track it and cancel just before the pickup.

Dishonest App. In many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money.

Poor customer service and terrible GPS. The last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it.

Confused customer service and would not accept credit card. Signed up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues.

Editors choice. Really?? Either the “editors” have no discernible social conscious or are something that rhymes with plumb

False cleaning fee. I had no issues with this app until a few days ago, when I driver falsely added a cleaning fee to my trip. I had brought no food or drinks with me and did not vomit in the car. When this was reported to Uber customer service, they sent me a photo from the driver with a mess on the window and did not remove the charge. It was a photo of a mess I still did not cause. It is incredibly difficult to hear back from anyone regarding the issue and I still have the charge posted on my account. I would still like this to be rectified.

Account Disabled. My account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!

Payment problem?. I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment

Bad bad bad Uber. Toronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s

Contact Support. There is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible.

Tipping. Why can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver

Support. Want customer support? Don’t look here. Use Lyft or literally anything else.

Disappointed. So far, all my experiences with UBER had been great. Today, however, I was so disappointed that unless the cancel charge is dropped I will never use your services ever again. The last driver was not waiting at the corner as agreed. He waited half a block away behind a few taxis. Finally he pulled out and that was the moment I saw him for the first time. I tried to wave at him but he simply changed lanes and passed me by without stopping. So, I will not accept your cancel charge and will report you to VISA unless you drop the charge. Otherwise I will also tell all my friends about this terrible experience. Also, your driver was extremely rude afterwards when he wrote his messages.

Scamming. My grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money.

Needs work. So many drivers abuse the app they take customers and they don’t go to the pick up spot and they wait for the customer to cancel and if they don’t they’ll send a message saying there’s traffic can you cancel knowing that they’ll keep the money and the customer would get an extra charge. Also if the customers cancel because the driver never came they still get charged like they are the reason the as the why they were never picked up

Price. I Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price

So so bad.... Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it

Uber sucks. What a garbage company

Not what it used to be. Price keep going up and so does the waiting time…

Why??. Cost more than taxi, what is the point of Uber? Taxi - $35 to airport including tip. uber - $35 to airport not including tax or tips. Is this a joke? First time opening map it freezes on map. It wants me to set pin but goes no where. Time to delete again.

Uber Eats Scammy. Do not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?

Loot. Uber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination.

Existing account.. I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft

Horrible...ive already switched to lyft. I requested a trip for the 11th and the driver drove 10 min away from my house🤦🏽‍♀️so i ended up canceling the trip so i could call another one. Uber took out over $30 in 4 payments from my account as a result of me cancelling the one trip. There were 4 different payments taken out for 1 cancelled trip and noone else used my card or had access to it. Uber keeps sending me the same message when i contact them in the app saying its an authorized hold and ill get it back? But my bank has told me these are charges and not authorized Holds like what was stated. As well as the fact its been days and all theyve done is refund me 19 cents for a waiting fee from a previous trip (which i never asked for?) ...a hold doesnt hold for longer than a day as stated by my bank and today is now the 21st. None of these payments have been returned yet and i took no trips that day. It was a cancellation. They cant explain why i got charged 4 times for a cancellation and theres no customer service line to actually talk to a real person and get this resolved. im reporting this to my bank as fraud so i can get my money back and I encourage everyone to check their bank statements if using this company because just reading the reviews this is a regular thing for this company. A bunch if thief's smh

Uber drivers are unprofessional and Uber charged my credit card even I didn’t ride. Uber can’t be trusted anymore. Most drivers are not experienced n cancel the trip most of the time. Drivers are unprofessional and they have no sense of location. Today I needed the Uber but the Uber driver cancel the trip because he couldn’t find my location. The location was in the intersection. How he couldn’t find such an easy location. Lol. The driver intentionally cancelled the trip. Very unprofessional. Also, Uber charged me from my credit card full amount for the trip $31 n not yet refunded. Later, I had to take a taxi to reach my home.

Too expensive. Taxis are now twice as cheap. Uber is not what it used to be.

Not a valid or responsible choice..... The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again...

Bad service. No support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi.

Be careful with extra charges. Woao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account.

Worst. I hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!

Worst of the Bunch. Sure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!

Cleaning fee OVER THE TOP😤. I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!

Always double charging!. I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!

always on tracking. Gone!. they removed always on tracking, 5 stars!

iOS11 let’s you do this anyway. Poor marketing attempt. iOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else.

Lack of training. When Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base.

Uber is racist. Uber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it.

No payment option ?!. My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then...

Rude racist and unfair. Customer service always sides with drivers, very bad service

Shady. My covid 19 return test kit voucher didn’t work because of some of the restrictions that were not presented to me up front and transparent. Until this is resolved and my charge is ferunded I will not be using uber anymore.

Terrible service for the price charged. Long wait time, the drivers cancel last minute and ask for your destination so they cancel on you. On top of terrible service, it’s so expensive

Trip to South Health Campus. Driver got lost. And didn’t apologize when I said I’d be late for my appointment. Not pleased. This was my first Uber experience

Super Scammy. Awful customer service. Left my phone in the car, the driver ignored our calls through the app until we marked my phone as lost through find my iphone. Only way to get it back was to pay their scam driver $250 or he wouldn’t deliver it, when they specify it’s only $15 to return a lost item. Reached out to uber and they refuse to do anything about it because I didn’t book the ride. Update - Uber ended up contacting me about this review, but after submitting the info over 2 weeks ago i never received a response, and neither did my friend who booked the ride. If you feel like spending a night out fighting with a driver to pay an outrageous price to have your belongings returned, this is the app for you!

Why?. Why does it cost people I’m with $10 to get somewhere and it cost me $20?????

Misleading advertising. Promo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account.

HORRIBLE CUSTOMER SERVICE. USER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies

I accidentally complained in a review. Why is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!

Vancouver BC. Do not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy.

Fees. Their cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add.

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Worst Customer Service and disloyal company.. I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.

Terrible Customer Service. I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.

Disappointed in wait time and poor customer service. On several occasion I’ve requested a ride that offered 2 minute wait time only to wait 6-8 minutes after confirming a ride. I’ve had a particular ride that I requested that gave me 3 minutes to meet driver only to run to the location and the driver never came. I waited over half an hour as it the app kept saying wait time is 8 or 13 minutes and when I called the driver to assist with directions I got no answer. I called and text the driver 3 times requesting to cancel the ride because I wasn’t paying to wait for a ride when Uber charges me when the driver waits. I didn’t want to agree to the payment because and dispute with Uber as there is no actual person to speak to about a particular refund and I feel their automated response system cannot reciprocate that my issue is not available in their response and does not provide immediate resolutions. I requested my ride at 9:58pm and a driver called me at 11:14 pm to let me know that he’s outside the pickup address. Uber expected me to wait that long with two toddlers outside in the cold? A better solution would have been to send another driver when the particular wait time kept going back and forth between 8 and 13 minutes as yet driver could not make the pick up. I dislike taking Uber for these reasons!!!!!!

Drivers problem. Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...

Over It. It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.

Livid at the service…. Clearly I need you all more than you need me, it’s frustrating for the riders as I’m sure it is as well for the drivers to have to driver a certain distance to pick up the riders… but my frustration comes from the simple fact that lately everytime i get a ride and they arrive, THEY NEVER HIT THE “I have arrived button” or however that works. I just had a lady I messaged multiple times before she Arrived and she never responded. It’s a lot of occurrences where the drivers don’t communicate or respond back or even let you know they arrived, or if they’re having trouble finding the exact location they won’t even reach out. Ultimately me writing this review is me asking for y’all’s team to at least make it so that the drivers have to hit that “they have arrived” because I now believe a lot of drivers are just waiting and missing rides on purpose so that they get the money or a cut of the money. I have already lost a good bit of money because the drivers aren’t compassionate and only care about making a buck instead of bettering their service so they are seen truly as good Uber drivers that care. MAKE THESE PEOPLE SAY THEY HAVE ARRIVED AT THE EXACT LOCATION DISPLAYED ON THE GPS!!! Thank you

Thank God for Uber.. I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.

Overcharged. My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.

A bump in the road.. Tonight our driver was an Inspiration to us. While we were chatting about world events and enjoying ourselves, All of a sudden we heard and felt something under the car. Our driver pulled over and we looked up under the car to see what it could be!! We could see something under there , but we did not know what it could be. Morris backed up and came forward and Walla the thing came loose. We went to see what it was and it was one of the markers that they leave on the side of the road. I think someone before us knocked it down. It was was right when we entered the tunnel where the bright lights are and we just did not see it until it was too late. We did not know what we were going to do if the car broke down? That would not have been good. We talked about miracles and God. For sure we know God was looking out for us. Morris brought us to the hotel and we said goodbye. It’s funny how you are just going along and a bump in the road comes along. We all worked together trying to figure how to get that thing out from under the car. We made a new friend tonight and his name is Morris the Uber driver. Thank you Morris. God Bless.

Started off good ended very poor!!!!. I use this app when my car is getting serviced. My son has a job and I use it for him to get back and forth to work, all of a sudden an Uber driver decided to be a so call manager and told my son that he has to be occupied by an adult. He didn’t ask how old he was or nothing and he told my son that if he ask again he was going to get his account banned. So I requested the ride again and the driver came back this time I was on the phone, mind you he’s was supposed to bring my son home from work, he told me California law he has to be occupied by an adult. I told him we don’t live in California and California law doesn’t apply to MS law. This driver said he was going to banned my account after I told him where does it say in MS or all the other states that he has to be occupied by an adult. He didn’t ask how my son was on nothing. I reached out to support to see where it states he has to be occupied by an adult besides California all they kept replying back was the privacy act for California. As long I been using this app I never heard of a minor has to be occupied by an adult except for California. The driver needs to be re-examined or Uber needs to update their policy. I understand you have to be 18 for the app, he don’t have the app, I requested the ride for him, his mother. This is said and send bad vibes especially the driver that y’all hired.

Driver ratings. NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.

Put my account on hold and won’t tell me why!. I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.

Honest uber driver!. Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳

Uber is like the Bitcoin trend, it will eventually be of little to no value.. I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.

Left me stranded too many times - unreliable!. I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.

Uber doesn’t not take care of loyal customers.. I use Uber all of the time. I work 3 jobs and often it is the most economical and convenient way to travel between jobs. I often use UberPool bc it cuts my fares in half and doesn’t usually take all that much extra time. Lately I’ve had many issues w UberPool in that I’ve had to wait much longer to get picked up, have had multitalented drivers make me wait and then cancel or drive away from my pickup, and yesterday I had the same thing happen w an Uber X-when this happens I had to wait double the time for another driver to arrive, and twice this month this extra wait has forced me to have to request more expensive rides so that I can get to work on time. I’ve received little to no help on these matters from the customer service department. It’s so difficult to even find a phone number to call a live person instead of dealing w emails and typed communications via the app. I’m so fed up at this point and will likely delete the app and never use Uber again after these last few horrible experience and lack of empathy from the company. Uber does not care about customer loyalty nor doing the right thing by loyal customers.

No Way To Help Uber Improve. I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.

Not the best for rental services.. Although uber is great for its rides and food delivery services, but when it comes to their rental services, it is not so great. I am over the age of 18, but not 25 yet and Uber does not have a way to tell which company will allow you to rent at 18 extra fees. So the only way to be able to see is by booking and then you will be able to see. But with the rental policy you will not get your money back. Although I did not use any of the services, I lost over $125 with Uber, I was able to get the bank to dispute part of it, which they could not dispute all but part which I completely understood. When I go to open my Uber app, they block for requesting rides. The amount that my bank was able to dispute was put back into my account and unless I paid I am not able to request a ride or use uber eats. Now with Lift you are able to see the age gap ahead of time and you do not need to go through so much trouble just to rent a vehicle. Not only that, it is very difficult to access their customer service. The only thing they offer is a chat that does not respond right away, which makes things very difficult. I tried to reach out the day of and still end it up losing, just because their customer service is difficult.

From Rosario Rositani to Valentino Waterbury CT. Usually I like to give a review to exceptional people. It my first professor, we thrived from receiving letters from customers. When I did almost 6 a month, it gente great ti make someone happy because of my work and I knew there I was a humanitarian because the definition ti me is to go beyond the call of duty for a stranger. I did thousands of times and I persevered. So, I would like to provide a very special note to Valentino, my driver, even for 8 minutes, those 8 minutes we discussed numerous topics not of political nature. It was an amazing ride and please give this note to Valentino so he never forgets who he is, especially if someone should upset him during a ride. I was once a flighty attendant, then hired to work for a special branch of the US government snd after leaving the job, I was hired to work as an investigative reporter in my parents native country, Italy. And my successes reverts back to my flight attendant career and receiving the kind letters from numerous passengers, a feat almost impossible to accomplish but if you tune into the customers current emotional state, your humanitarian soul will come out to take care of a stranger. Bravo Valentino!

Better customer service please!. Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.

Poor customer service. I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.

Some Changes Needed. As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.

Horrible experience. So I’m writing this on behalf of my son my son requested a Uber driver yesterday February 18th for an extremely early morning commute to work the Uber driver picked him up and drove him in the wrong direction then had the nerve to pull over and tell him to go to the atm machine to get additional money or he would have to request for another driver first who does that!!!! Secondly to my understanding the Uber driver asked was he called my son by name and my son said yes but later he asked my son was he another individual which my son said No that’s when the Uber driver said he had reached his drop off area which was not his job he go’s to every single day!!!!! Instead my son got out of the vehicle and phone me mind you it’s so early that nothing is open so he’s out there in the cold walking!!!!!!!!! I would have took my son myself to work but of course I can’t see at night!!!! But because I knew it was dangerously cold out and dangerous in general I dug my vehicle out from the snow and picked my son up!!!! It cost him 25 dollars every day just to get to work and he never got there!!!!! Anything horrible thing could have happened to him and there is nothing absolutely nothing Uber could tell me!!!!!! This will be reported this is highly unacceptable! I didn’t want to rate this but unfortunately it makes you just so you can post your comments!!!!!!

Uber Eats 1 delivery for multiple orders. Hello, pain-point: If the app can facilitate one Uber delivery pick up for foods from different restaurants within the same shopping plaza to deliver to the same address that would be clutch. Instead of having to order 3 separate times for 1 coffee, then salad, then halal shawarma within the same plaza only for 3 different delivery guys to take those items to get to the one requester is a waste of time and resources and not eco friendly. It’s also pathetic Uber won’t allow users to request orders without tipping. It’s self contradicting the fact Uber doesn’t pay the delivery contractors a fair share. Everyone knows Uber takes in 1000% plus in profit per transaction whether Uber ride or subscriptions etc. So be more egalitarian Uber give Uber employees and contractors equitable share of profit — forcing paying customers to tip is pathetic. I also wish I can get points or use points in my Starbucks or Legal C orders, if the app can allow one sign on to these different food platforms. Pros: I do like the group order option, easy for individuals with diet restrictions to place their own food orders. And I like being able to see Starbucks order images similar to the Starbucks app or pictures and ingredient details to a pho restaurant etc. Thanks!!!

Frustratingly Useless. This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.

Credit checks. I drove for this company for a month in a half for eats. It was great until I decided to go for the passenger pick up app. I was red flagged all of a sudden from over 10 years of my history. Case they make to public eye what was suppose to be off cause I did programs and stayed out of trouble. They grounded me .. The company they used has information wrong and submitted it. In turn Uber has not allowed me to continue to make a living … now the crazy part is this background check approved me with another company and then changed their check to match Uber 2nd check .. the crazy part is I was 98% approval rating which I did in 2 weeks .. and kept up my numbers and this is how Uber shows loyalty… by taking a way my means of income… my advice …. Keep other apps open for review .. cause you might get discriminated on for your past also .. and go to the apps that do not use CHeckr because that company looks for away to get you banned by putting information wrong so you have a red flag or they will go back more then 7 years and make you check flagged …for to me in my opinion …. To be discriminator to people with records who are trying to make a living doing the right thing or they are prejudiced to people who are looking to do it the right way … what ever it is don’t work for apps using them …. Go to others if you need to know them I can put you on

Generally a big fan of Uber - few things to think about. I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.

UBER XL issues. I ordered an UBER XL for our trip to San Diego Airport. It was my first time to order an XL and I researched on UBER’s website and it said that it’s good for 6 people. We were going on a 2 week European vacation coupled with a River Cruise so we had a big luggage and small carry on for each passenger. The driver that picked us up and drove us to the airport said something but we all fit nicely in his Sienna van no problem. On our return trip, I did the same, thinking that it would be alright knowing that it’s another Sienna but the driver was already on a bad mood because I ordered our ride while we were still getting our luggage. He waited for more than 5 minutes and he was telling me his issues in a manner that did not sit well with us after a full day’s travel from Europe. So I told him that if he doesn’t want our business then I’ll just order another ride. Which we did. Ahmed, our second driver was so much nicer, great service and a great example of an UBER driver. UBER needs to be much clearer on what size should be ordered for people who are going on a long vacation. I don’t mind paying higher as long as there’s no issues.

Wet & Tired. I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.

Uber customer service is super incompetent.... I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....

It’s a joke. Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!

Uber is unbelievablely unprofessional. After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.

Awful tech support and driver communication. My original fair of about $45 for my ride had already come out of my account for my destination and a day or so later, I noticed the money back in my account. I couldn’t think of what it was from so I went on about my day. Yesterday I get a notification of an 73 dollar charge from Uber! Utterly confused, I noticed it was from my most previous trip. My driver literally kept asking me directions instead of using the app, tried to find a WaWa to get him some coffee three different times during my trip AND I ended up having to give him instructions to get me back home from the WaWa near my house. He bought me a coffee to makeup for it, but these were not MY requested stops on MY app. I shouldn’t be held accountable for his negligence of fares/fee to then only to have to go back and pay AGAIN when I technically already paid once. I shouldn’t have to re-pay for a week old ride because Uber didn’t pay attention to the ride details or contacted their own driver about the “distance” change. We’re in a pandemic. People aren’t working. People are on strict budgets. I don’t have the funds nor time to deal with this. Suppose it took that $70 from my account if I had it? It’d probably have been the last thing in my account. Causing me to extra broke. Probably will absolutely never use Uber again. I’d rather walk.

I love Uber. I would’ve gave them five out of four stars but the only reason why I’m only giving four is because sometimes there isMoments where you don’t get your food and you’re telling them you didn’t get your food and they make you pay for the meal anyways cause it has happened to me a few times especially with a few that were very large orders like I paid over $70 $100 and then I said I didn’t get it and then nothing and I pay for their subscription every month so you think that I would be more of a loyal customer driving business knows that it’s all about Customer satisfactoryI hope that it doesn’t continue to keep happening more often because it if it would then that would be a disappointment for me in Uber because I would not be using their services anymore because I like everything else but I’m not gonna be ripped off sometimes because they think that they know what happened or I’m lying or stereotyping or who knows dad but true but that’s the only negative I would say everything else has been pretty positive and has been pretty smooth with Uber other than the issue of not getting food or not getting money back or something along those lines

Drivers canceling after I’ve already waited 10 to 15 minutes for them to arrive.. I spend a lot of time waiting for drivers to cover for drivers that cancel after they’ve already agreed to pick me up and many minutes have passed. Drivers don’t like to drive many minutes to pick up rider, because they’re not compensated for the time. I end up being punished with extremely long wait periods. When I’m being picked up my house, I always send the driver a note letting them know. I have no driveway and I need them to turn around at the dead end and pull up in front of my gate. This is because, Uber tells the driver they’ve arrived at their destination when they reach a house three houses away from me. And they have no idea what the number of my house is. My neighbors don’t like their driveways used as turnarounds. I do this as a courtesy. And yet, I have had drivers pull up in front of a house on the opposite side of the street ,up the street from me. Either they’re not reading the text I sent them or they don’t like being told what to do. 03 times drivers have literally looked me in the eye and put their foot to the gas zoomed up to the dead end turned around and canceled my ride. Not a thing I can do about these incidents nothing.

I got slapped by a driver and got a refund. I got slapped by a driver on my way to work, you see I sat in the front because I felt more comfortable and the drive and I were talking like we were friends and then I said something about my situation jokingly and they slapped me out of nowhere. First of all that is not okay. Not even my close friends would do that and he was my driver who I had just met. I was shocked and confused as I tried to start my work shift. I decided to report this with Uber and only received a refund and them saying they would deal with the driver but I don’t know anything was ever done. This happened awhile back and it’s always something that replays in the back of my mind when ordering an Uber for my mom and I worry anything like such happens to her. Besides that incident,Uber is our go to even though the prices start going up once your route becomes a routine, also I’ve had an Uber driver ask for the drop off address through the messaging even though I’m sure the app would’ve told him once they accepted my request and then when I didn’t reply he canceled. The reward points are cool though at least once you have enough for any of them. The app is great though because it has the option to order Uber eats without downloading another app (Uber eats).

Ok and definitely a life saver but a few major things that need improvement. Ok this review is solely for the purpose in which Uber can improve their app. First and foremost is the fact that drivers do not receive trip info until after the rider gets in the car. So for example If you are someone who takes a long trip with Uber you might notice the driver snarling at you or getting angry this is because they didn’t know that they were going to have to go that far and now they take it out on you. But think about it this is neither the driver or the passengers fault that would point directly to Uber. Second is Since I’ve used Uber over 100 times I’ve noticed that every driver uses Google maps or Apple Maps not the app navigation. I am not a Driver so I cannotReview the navigation on it but I do know however that the location is very off for pick ups and to mention the pinpoint location feature is pointless this could be improved dramatically. Why are the lyft drivers never confused as where to pick me up. Seriously tho I love Uber you guys have come thru many nights for me and made it possible to do life with a suspended license I would’ve gave five stars if it wasn’t for these two things.

Extra fees charged. Started with $150 being charged by a driver because they had to clean the car. I took a 10 minute ride from work to a doctor only carrying my work bag. There wasn’t anything to clean. They sent pictures of the seats being soaked later which I would have noticed, but it didn’t happen. I emailed, because you can’t call anyone, to get this fixed and my $150 returned since it automatically charged my card. After 7 days and no response I disputed with my bank. Then Uber desired to refund in addition to my banks dispute and told me I needed to pay $150 bc it was refunded twice. So then I paid the 150 back only to find out the bank returned the original charge so here again I am down 150. I told Uber they had trouble understanding so I disputed with the bank again just to get my money back. This is a span of 6 months. Now Uber keeps saying I owe them $150 even though they refunded my $150 and charged me $300 for their driver’s error or fraud not sure which. They won’t remove it even after months of back and forth and me proving to them I don’t owe them. At this point I’ll just never use Uber again and hope they don’t force me to deal with this money I ‘owe’ them. Be careful to watch every charge and hope they reply to you quick enough to get things resolved if there are mistakes bc drivers can just charge more without much oversight.

Bad customer service and drivers. Uber refuses to care about their customers and will not issue refunds even when it’s not your fault for their incompetent drivers. I was charged cancellation fees for a driver not showing up at the proper location and then later proceeding to cancelling the trip on their end. I even tried walking to the uber drivers new pick up location and THEY STILL cancelled the entire ride. In the first place, I shouldn’t even have to walk to any new locations or attempt to. I shortly after requested a new ride, which came. When I contact uber to get a refund on this fee, they claim they can’t give any refund for the drivers time and also accused me of getting too many adjustments in the past from Uber which is NOT TRUE. I haven’t requested refunds for many uber rides even if it was unsatisfactory. Very rarely unless it was driver incompetency. They claimed false accusations to not refund. They all give these automated responses and don’t truly listen to your concern. Also, their fares have pretty much doubled and short 10 minute rides are almost at certain times $30! I’ve chosen to take many buses recently. This is ridiculous. Overall, I am very unsatisfied with their service. I’ve been a loyal customer to Uber for so long and I’ve never received such poor customer service in my whole life. At this rate, It looks like I will have to fully switch to using Lyft.

One out of three try’s.. I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.

Uber used to be good. Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.

Double Standards. Ride at your own risk.. So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.

Uber Drivers are not getting their tips due to unrelated billing issue. On February 27th, Discover Card reached out to me to inform me of credit card fraud occurred on my account. Some of that fraud included Uber charges. When Discover removed the fraudulent items, they also mistakenly removed a legitimate charge from earlier that month that was not in dispute. As a result, I now have an unpaid balance on my account. In reality, the charge that Discover erroneously removed had already posted and it showed up on my February Statement. After some back and forth with Uber and with Discover Card, it seemed like we were on a good path forward to resolve the issue. Discover Card informed me that they would reinstate the charge in question. The problem is, fixing this is not immediate. Meanwhile, I have used Uber for several new trips and it now appears that Uber is holding tips ransom from those drivers until that unpaid balance is resolved with my credit card company. These drivers had nothing to do with the billing issue but Uber is interfering with their livelihood by not allowing my designated tips to go through. I am even using a completely different credit card which is my Corporate Card used for business. I prefer to believe that this is due to a technical glitch but if not, I would be interested in hearing from Uber on why they think withholding tips from innocent drivers is ethical behavior?

Uber You lost me. When I tell you I never ever EVER write reviews but I just had to come here and say how disappointed I am in Uber. I recently switched to one of your competitors because I am severely disappointed with your service. The first week after about a 3 year or so break of using your service was fine but by the second week of consistent use the prices suddenly jumped even through I was traveling to the exact same locations at the exact same times every day. To make matters worse they insist on taking longer toll routes which not even my drivers can understand since they know there are shorter more direct routes to get to my destination and they have taken them with no traffic! They charge for the tolls at the end of the trip without asking your preference before hand and have no problem returning the money once you ask about it which tells me that it’s them testing how much they can take advantage without anyone saying anything. I don’t see a reason if I use you two times a day at least 4 days a week at the exact same time every day why my prices have gone from $16-$18 to almost $30 for every trip. The breakdown says distance, time, base fare, booking fee?, pick up fee? Taxes lol Uber what is wrong with you. Hopefully the money is going to your drivers but I don’t think so! I definitely smell another lawsuit in the future Uber..all the best to ya✌🏾

Race to the bottom. Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.

Just overall bad experience. I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/

Unexplainable fare charge. I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable

Charged a cleaning fee for no reason. My husband and I took an Uber ride from our Airbnb in Daytona beach to go to a jet ski place. Samantha was our driver. We were charged an $80 cleaning fee and were dumbfounded as to why. We had no food or drink in the vehicle. We didn’t make any mess. I messaged Uber several times and did not get a response until 4 days later. They said they had completed an evaluation but didn’t tell me what the result of the evaluation was. They attached a pic and there was no apparent mess. There were a few grains of sand maybe that could be vacuumed for 50 cents or free at a car wash or just by shaking out the car mat!! I would have cleaned it myself for her to avoid an $80 cleaning fee. That being said, I don’t even know if the alleged “mess” was even caused by us. She picks people up from the beach!! The driver was talking to us about how she could not afford to be off work at all if she were to get sick and I honestly think it was her way of making more money! I’m so angry that Uber would let their customers be taken advantage of in this way!!! The money comes right out of your bank account, no questions. It’s very sad that there are a few people that get away with doing these things and mess up a good thing. If my issue does not get resolved and I mean by refunding my $80 then I will never be using Uber again. Hello Lyft!!

Needs some improvements. I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.

Riders are dispensable to Uber. I don’t feel valued as a rider by Uber. I have used Uber for the past 5 years but constantly get the impression that it does not prioritize or place the interests of its rider at the same level with its drivers. The main issue for me is how drivers do not get penalized for the same things riders get penalized for. You book a ride and get an ETA but more often than not it takes double or even triple the time for the driver to arrive. I keep the driver waiting, I am charged a waiting fee. The driver keeps me waiting and makes me miss a cut off time, what does Uber do to the driver???? Nothing! The drivers don’t even apologize when they keep you waiting for a looonnngggg time for them. Uber just says your driver may be delayed and maybe you should contact them. What exactly is that supposed to mean? Then if you try cancelling the ride you will be charged for cancelling the ride because it has exceeded the imaginary time within which you can cancel a ride. Then Uber recently introduced this 0 min away thing which is an absolute scam. This isn’t my only grouse with Uber but one of many. For me, the imbalance of driver and rider interests doesn’t make me feel this is a mutually beneficial relationship as I feel exploited by Uber ALL THE TIME.