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suzuki365 - Tech support is horrible
So I been using this app for quite some and loved it but there tech support is the worst I ever experienced. What the problem with support is I was having a problem with payment for parking. Where I was parking was that the location wanted a minimum of $4 parking if using a credit card but there was no minimum if paid with cash. So I started a park mobile wallet with a minimum of $25. However when I went to pay for the parking it was still charging me the $4 minimum as though it was a credit card with it was not. Wallet is cash deposited into my account. This is where it gets bad. I contact chat support and explain my situation, the person says the minimum was for credit card payment which I understood and informed them that I was using wallet which is like cash and was not using a credit card. After explaining that the minimum was for credit cards and not cast they responded with “That’s great is there anything else I can help you with?” Use to love the app but my feelings have drastically changed....
Decadeindc - Good at the basics, two annoying issues
ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months.
Jwillfisher - Terribly unreliable - caused me a parking ticket l
I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function.
The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this.
Namaste CaliMan - No-help Desk
Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails.
The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing.
NM2112 - Glitch caused me to get a parking ticket, but developers ultimately reimbursed me
I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history.
Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved.
Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
TinyTBS - I like it
I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
ads-are-aids - Good app, bad business practices
Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website
I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again
jtbeetle89 - Got me lost trying to find my car
Downloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done.
After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home.
Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket.
JL 5285732 - Going Downhill
This app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be.
Evgameeeeegirl :Pppp - Awful app and help is unreachable.
I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence.
Luvvygirl - Useful and frustrating app
I use the app only once every month or two when I go to Walnut Creek or Oakland. It’s very convenient to use for parking instead of looking for change or pulling my card out and dealing with the parking meter. The app though is very frustrating in a few ways; 1) it never picks up the parking zone I’m actually at but seems to pick up every other zone around me. So I always have to punch in the zone. 2) After going a long period without using it, the app always ask me to setup my payment method even though I’ve done this numerous times with cards that haven’t expired since the last time, 3) more often than not I punch in my zone, then my space # and hit continue when it asks me to select a vehicle. There’s no list and no option to bring up my list of vehicles so I have to cancel and go to my vehicle list only to see all of my vehicles are there and my primary one is set to default. After checking I then return and it allows me to restart and finish the parking process. Like I said the system is very useful but the user interface needs work.
GioZway - Cost me a $30 violation
Older versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before.
SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING.
UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you.
Bus it fix this! - Worthless fad delete it now
There may be a lot of stupid and lazy people who still use this stupid app, but think of all people who don’t use it or have stopped using it. I still see plenty of people using stupid parking meters. My mother was all excited about paying for parking with your phone until she stopped using ParkMobile. I mean the app is great it saves me a trip to the parking meter to swipe my stupid credit card. This app even allows me to cheat the system by paying remotely when I saw parking enforcement ,but that got boring after a while. I eventually got a ticket since I selected the wrong plate number since I use multiple cars. What’s even more annoying is that I mistakenly still put in the wrong plate number and confirmed it. Then I had to pay twice😭. Just kidding! You just go through the time
Consuming task of disputing the transaction with the credit card company. It’s the same thing with the stupid sections and spots. Maybe this doesn’t happen with everyone ,but I’m dyslexic so sometimes I misread all the numbers or press the wrong button. Think of how much better it would be if there was an edit feature. Anyways here’s my review.
Funnyburr - Terrible user experience
This app is horrible with remembering where you are. Any time you leave the app it will forget where you are and where you were in the payment process. Need to reset your password? Enjoy going to your email app and losing your progress. Do you use a password manager? Enjoy going to your password manager app and losing your password. The password you created is randomly generated and secure but doesn’t have a special character? Enjoy going back to your password manager and losing your progress. Apple Pay is unavailable with this so don’t take too long getting your credit card out because guess what happens when your phone locks you out after not interacting with it. Your phone randomly cleared it’s clipboard so the password you had copied is gone and you need to go to back to your password app? Guess what you get to do...
Every time the app forgets your progress, it takes 20-30 second to get back to where you were. Took me 10 minutes to just pay for my dumb parking. I wish like hell some other company would make a better app that cities/municipalities would use instead.
tiredOfRebooting - Won’t let me park for only an hour or two
I downloaded because I had no other option to pay for parking in a lot in Seattle (zone 2606). I’ve parked in the same lot on weekday evening and on a Saturday. Once I enter the zone number, it automatically chooses the max time and there is no way to change it. The lot is clearly marked with rates for hourly parking. Giving the app the benefit of the doubt (e.g. maybe the lot actually only allows max time parking), i would expect the app to tell me that is the only option available, instead presenting me with a widget that is clearly intended to let me edit the parking time but will not respond when touched. Also be fore you pay you have an option that says “change” by the parking time, but touching it only takes you back to where you enter the zone and time is automatically set. Thanks for reading. Finally as a minor annoyance it presents Apply Pay as a payment method, but also a red message saying it is not accepted. Why?
Sabs20202020 - Use this app 3 times a day everyday- never have issues
I have been using this app for at least 5 months now and use it very often so do my colleagues, friends, clients and guests. Everyone always mentions how convenient it is. It also runs very smoothly. Once in a while they will not find the meter I’m trying to charge but I think they’re in the process of integrating all parking meters to have this fab feature. I believe I was also sent a $5 Starbucks card upon signing up. I think that’s the only time I’ve ever received a gift card for another company as a thank you gift. I thought that was so classy. I was very impressed at both their generosity and thoughtfulness. I’m just in the process of understanding the benefits of being a premier member I hope this means I can pay in advance or schedule a payment. All star app. Much appreciated. I wish you guys all the best!
#5xXx - Not happy, Lucky i can’t rate 0
I use the app quite often because I live downtown. I thought it was easy and convenient so that’s i won’t have to stand at the meter trying to pay every time with change or my card. I have been given tickets a few times that i have paid saying that I did not have money on a meter. Just recently my car got towed because they said i had 6 unpaid parking tickets. I have receipts for every last time i paid at a meter. I had to pay $220 for ticket and $240 to get my car out of tow. They wouldn’t let me get my car unless the tickets were paid for. I was LIVID!!!!! This isn’t right nor fair! We are in A pandemic, people are barley working and they are giving away tickets when people are following the rules. I dnt know if i should be frustrated with ParkMobile or Parkindy. Maybe they are the same company, if not ParkMobile, you might want to remove yourself from Parkindy because they are making you all look BAD!!! I will no longer be parking at the meters. I will rather walk for blocks to my destination then give away anymore of my money again to Parkindy/ParkMobile.
cmk∞ - Convenience at a price
23% seems like a fairly steep price to pay for the convenience of paying a meter via phone, but it *is* convenient. There are 2 main issues using it for street parking.
1) ParkMobile doesn’t alert you or prevent you from paying on days/times when parking is free. (Seems like this would be an easy app side fix)
2) Unfortunately how well the app is integrated with local parking authority info seems a little hit or miss, and that 23% we’re paying to the folks at ParkMobile clearly isn’t going towards them proactively confirming the info they have from parking authorities is correct.
Here in downtown Newark for example, there are event parking rules in effect on certain streets on certain nights. Admittedly it’s a bit complicated: 2 hour metered parking during the day until 6pm, free after that until midnight if no event. If there is an event it’s $25 for the evening. And no parking after midnight. ParkMobile is unable to indicate which days have events, and it simply says no Parking after 6 (no option to pay the event rate).
When I alerted the PM folks to this via the chat help in the app they said it’s up to the local parking authority to contact them. At a certain scale this is understandable but still, if a user has flagged an issue could they not proactively reach out to the parking authority? Unimpressed.
I’ll keep using the app for now, but would love to see the above issues addressed for a more seamless experience.
17Me1717 - Awesomesauce with awesome sprinkles on top!
This app is excellent! No more coins! Major hassle reducer. Yea!
In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method.
After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want!
In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money.
Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it!
Dphnwri - In bed with Tow/Boot companies.
I’m a handyman and I was helping a client’s daughter set up her new apartment in an off campus student high rise in Midtown Atlanta. It was before everyone was back so the garage was empty, but being the rule follower that I am I paid for several hours of parking. It was entirely my fault for not having my sound on so I could hear the notifications that my time had lapsed. When I got down to my car (20 min past the limit) I found my car booted. This was during a time when I literally only had $75 to my name after a really bad year. The boot company guy rolled up to unlock it and was a jackass the whole time. I wasn’t very nice either calling him every name I could think of.
My issue is that the garage is under the building and was empty. The time on the boot notice was for less than 5 min after my time lapsed. There is no way he just randomly drove by and decided to come inside the garage which is completely enclosed so he wouldn’t have just seen that someone was inside. The app had to have alerted him to come boot my car. Just a douche move.
Maria Belem - Will charge you outside of parking meter hours
Make sure you watch out what you are paying for.
Make sure you know metered hours because the Parkmobile app will charge you regardless.
I downloaded this app so I could pay for my parking and not miss my train. The app works fine except for one very bothersome component: It does not tell you what time to what time you are obligated to pay for parking. Instead it allows you to pay for parking at all hours of the day and night. I paid for parking from 8:15am - 4:15pm. There are no signs inside of the parking lot telling you the metered hours. So I paid those 8 hours. However, while I was still away I wasn’t going to be able to make it back until after 5pm so I paid $0.35 from 4:15pm to 5:15pm. I then paid again until 6:15pm. Even though the metered hours are only from 9am-5pm the app lets you pay their transaction fee during these off hours when you don’t have to pay for parking!
music_man75 - Purposefully hides your parking spot to make you pay more!!
This is the 4th or 5th time this has happened. Drive to a new area of a city and pay to park. Time to leave. You use the “find my car” function. Suddenly your car is BLOCKS away, you can’t did your car, it sends you to the map app of those choice. While you’re trying to find your car you get multiple notices that your time is expiring. You pay a few bucks extra to cover the fees and suddenly it didn’t know where your car is. The map is unusable and you cannot see the map of where you paid to park. Your car was 1 block away and the app map function makes you wander around 5-10 blocks. THIS IS NOT on accident. This is how these scum make money. Watch it happen. Pay for parking in a city you don’t know. Try to find your way back to your car via the app. SCAM, SCAM, SCAM, SCAM, SCAM!!!!’ Embarrassing. And this is not news- it’s what every REAL app review mentions. The positive reviews are paid foreigners that don’t have cars or kids that don’t drive and don’t know better. EMBARRASSING.
flnfrmheaven - Do not try
Apparently I Went through all the trouble to download this app and pay through the app through my PayPal and it shows paid in my timer and began ticking away...but My meter was still flashing red saying it needed payment. After two minutes of it still flashing red I finally went ahead and made a payment with my debit card instead manually and that worked instantly. I double checked and screenshot all my information everything was correctly entered on the app. When I contacted customer service about this they basically said i’m out the money and should not have double paid. Even though it was flashing red telling me that it was expired still. And that I could’ve just fought it if they would’ve tried to give me a ticket. This is not appropriately set up and I would NOT recommend this to anyone. Do not waste your time. You’re going to end up with a big fight with this company or a big fight trying to get your ticket reversed because it does not sync up with the meter. This was verified though customer support.
ChaseRCBham85 - Great App - lacks one useful feature.
This app is great! Makes paying for parking a breeze and so much easier. It really should have five stars, however, I’m withholding the fifth star till some mechanism is in place that would allow customers to adjust their estimate parking time. As is, you can only add more time to the meter, but you can’t subtract time. If I pay for eight hours, but get off early, I’m still paying the full time.
It would be great if the app allowed users to “clock out” if they leave early and have the time pro-rated or a credit applied to the next time a customer parks. That, or have a GPS connected to the app so that it automatically “clocks out” when you get a block away from the parking zone.
All this said, if this feature does exist, and I just haven’t figured it out, someone let me know and I will adjust my rating.
w90coupe - No idea which meter is working
They out stickers on each meter but some don’t even work or they are only good for 2 hours but they are digital. Walked to my office and thought I’ll pay my meter at 8am til 4pm but when it came to adding time it wasn’t available ! This morning I parked at a meter that is out front thinking it’s digital 10 hour meter and it’s only a two hour meter from 8-10 but when I parked there I could put 3 hours 7-10 but see, our meter people start at 8 but now it’s at 8 it’s only good for 2 hours. Seems fishy to me. Now the 2 hour meter cost me 90 cents when I could have just put in 50 cents for 2 hours. I thought this app was going to be helpful as I’m disabled and can’t walk back to meter to add two quarters :( so now I’ll have to pay 90 cents every two hours instead of 50 cents. They should post how much each meter will allow on the meter and not require you to drive to each one to check how long you can do it.
Big City Queen - Useless and Ripoff
Doesn’t work after taking your money and leaving you stranded in a parking garage you will have to pay to get out of. So after paying twice for parking in downtown Sam Francisco, I called customer service only to be bounced around by every rep I spoke to, May who said she was transferring me to a specialist only to just put me back at beginning of que then got Beth who told me refunds should be 2-3 days, this being the 4th and then says she can’t see the current progress and that would need to call the corporate office giving me the same exact number I had called to get nowhere with both here and May. Both useless, incompetent, and dishonest. This app is a RIPOFF and will waste both your time and money! Avoid it!!
BButtowski - Glitches / No Refunds/ Rude customers service
Let me Start by saying I like the convenience of the app. I understand how it should be working and that’s why it’s get 2 starts instead of one. After using the app for over 6 months, I’ve had a few problems. My app logs me out at random and loses my info once I’m logged back in or I can use the screen. If the wrong car is chosen you have to pay again (instead of switching the car) for the correct car and don’t get a refund for the spot you already paid for. The customer service rep I spoke with didn’t make it easy to communicate with. She responded in a way that made it seem “unreasonable” for wanting a refund on a parking spot I don’t have. It’s a convenient app however there are several little things here and there that make it annoying. That can add up and make the app no longe useful. Not happy about the glitches, no refunds for slips cause by the app and rude representatives.
phrosties - SCAMMM METER APP READ REVIEW!
U need to be able to extend parking on a 1hr parking spot. There should also be sometime of grace period. I keep getting tickets because of waiting for the meter to be expired to pay for the next hr. For example 1hr parking I have to extend it at least 1-2 mins before the 1 hr is up. Meaning I have to start a new session which in reality it causes me to over pay for parking. I end up paying 1hr for only 58mins of use. Also I’m always getting tickets because the parking agents have the ParkMobile app and wait until your parking is 1 sec expired to give u a ticket. The only way to prevent this from happening is to over pay your parking sessions over and over. Such a scam. You’ll end up paying from your house a few hrs of parking but than come to the car and realize you got a ticket because you didn’t extend it for 1 simple second. I’ve had to pay a couple thousand in parking tickets, fees and tolls because of this app. SCAMM SCAMMM SCAMMMMMMING YOUR MONEY WHEN YOU THOUGHT THIS APP WOULD MAKE YOUR LIFE EASIER AND CONVENIENT. FOOLS!!!
philly1075 - Paying for convenience, but with hidden costs
This app making street parking and extending your parking time very easy. I live in Philadelphia, where metered on street parking is everywhere. The app makes it convenient to park, pay, and then see how much time you have left.
The app also lets you extend your parking further. However, it charges you a significantly higher amount to do so and the up-charge is ridiculous. The app wanted to charge me $7 to extend by one hour, the same amount I had just paid for 3 hours. Then when the parking expired, I was not allowed to “re-park” in the zone (not actually a policy of Philadelphia parking, just the app). I had to go to my car anyways, where I used the on-street meter to pay for an additional hour in my spot without moving the car.
I am fine with paying a small fee for the service, but it seems ridiculous to hike prices by so much to extend parking time. Will probably not use in the future.
Tom9999912 - Works well for me - multiple car is now well supported
This app has been reliable and works well for me. My only issue is clunky support for multiple vehicles. There is no way that I’ve found to select a vehicle for a parking event other than the default one. So I have to go to vehicles, change the default and then park. Then I need to change it back for my more commonly used car. It would be so easy to include the option to choose one other than the default. I’m surprised it doesn’t have this capability. If I’m wrong and you can do this, I sure don’t see how.
Update: the newest version provides a prominent notice of the cat being parked with the option to change to another vehicle. I guess that option has been there on the final for a while but I didn’t realize it. This solves my issue.
delbaybliss - User beware
I accidentally hit the 5 star review - so disregard that!! You are definitely NOT getting 5 stars! How about letting users know when they are in a NON STOP ZONE!!!!!!! One reason I wanted to use this app was its function to cancel early - because when going to the beach one can really know how long you’ll stay - what if it’s too windy coming off the water or it’s an irritating land breeze that brings in all the flies - so this app solves that problem right? WRONG!! Apparently in Wildwood NJ the app does NOT let you end early - so I pay a 45cent up charge for the “convenience “ but the “convenience “ is only for extending - not ending early. So I would LOVE to know what Zones in south jersey let me end early!!! So users beware - you too might want to know where you can stop early before committing to the up charge fee!!! But how one finds out is a mystery to me!!!! All their information online says you may be in a non stop zone but you only know that after you pay and there’s no stop button!!! That is fraudulent!!!!!
Karen Vail - Easy meter monitoring
I’ve used the app four times and I’m impressed. While others waited in line at the pay stations I pulled out my phone and paid while I was on my way to my appointment. Quick and painless. The reminder that the meter is expiring might be my favorite feature. Assuming I don’t have the glitches others have reported, this app is a huge leap in parking.
Update: as i’ve continued to use the app, more glitches appear: forgets my profile, allows me to go through with processing, and just before payment it tells me that I need to add a vehicle. I have to cancel everything, go back to add a vehicle – but there are three vehicles already on my account! Numerous other such glitches have occurred (like telling me I needed to add a payment method – but there already two credit cards, and Apple Pay, on the account), making me spend time to redo the entire payment process. This app has potential, but not ready for prime time. And since it’s been in use for so long, there’s no excuse.
Mike Bully - Used the Park Mobile App, got a parking ticket
I used the app to pay for parking on 2 different zones in one day (let’s call them Zone A and B). Parking in Zone A I had no problem. When I parked for an appointment later in the afternoon, it was in Zone B. I vividly remember carefully inputting the Zone B’s number when I was paying for my second parking spot. After my appointment in the afternoon, to my dismay, there was a parking citation on my windshield. Upon investigating, it looked like the app copied the zone number from Zone A when I was inputting info for Zone B (even though I carefully put in the correct one, the app must have autofilled it, I cannot see any other way it could’ve happened). Therefore, the parking enforcement officer couldn’t see my payment for that zone. I appealed the $15 parking ticket but was eventually denied. I strongly believe that a glitch in the program caused me to receive this ticket and that your company should be responsible for its payment. I emailed customer support but has not had any reply as of yet.
Crispyds - Not the easiest
Love the ease and convenience of being able to pay remotely with your phone and even extend your time remotely – probably one of the best perks. Disappointed that Apple Pay is not a default and that it is up to each municipality and or area to accept Apple Pay. I thought the app simply wasn’t working until I stumbled upon a list of cities that Apple Pay is accepted. It turns out only a tiny parking lot is all that takes Apple Pay in the City of St. Louis. All of their public street parking requires a credit card on file. Not awesome. Signage and zone numbers need to be tightened up quite a bit. I’m finding more often than not I still have to get out of the car to figure out where the hell I’m parked or what zone I’m in because you certainly can’t read the tiny little signs that are facing the wrong direction instead of angled toward the car.
sailorachel - Just a few suggestions
First of all, as a college student, I love this app. It’s really helped me out because I have classes and studios that last more than 2 hours and running out to fill the meter is a bit ridiculous.
My one complaint about this app is that I don’t get notified about half the time that my meter has expired. With the way my school parking is, if I go more than 15 minutes without paying I have a very high chance of getting a ticket.
I think it would be a great addition to the Parkmobile app if there was a feature to let you know once you’ve gotten a citation so you don’t keep paying all day long when you’ve already been ticketed. Or, come up with a way to have an all day parking choice so everyone doesn’t have to keep their phone on them at all times.
Buster Ruby - Not paying to park, paying to reserve a spot.
First time using the app, looked on the map for a place I wanted to park it stated it would be $25. Set my time 6 PM to 1 AM. Paid my $25. I was driving oversize vehicle so I knew in New York they will charge extra for that. Arrived a half an hour early to pick up my vehicle. Was charged $32 extra. The complete bill was $57. The parking attendant informed me that he would be charging $10 more for oversize vehicle, which is what I expected. What I didn’t expect was to be pay more than $25 to park as per the app. I called customer support. The support person was not at all knowledgeable or understanding my situation. It’s took her 25 minutes to finally tell me that I did not pay $25 to park but just to reserve the spot. Not at all what I thought I was going to pay. Also if she just said that to me immediately I wouldn’t be waiting around for 25 minutes. It was a freaking nightmare at 1:30am in the morning. I will never use this app again and I suggest you do the same.
sqott - It’s Broken!
Today I went into Washington DC and found almost all parking now either credit card or using this app to pay for parking. As I did not have the app or have sufficient time to go through the download and then signup process, I simply paid by credit card. The maximum time allowed was 3 hours but I needed more than that so I noted the ParkMobile zone number so I could use it later. About 15 minutes before my meter was scheduled to run out of time, I downloaded the app and went through the signup process. That went fairly smoothly. The problem came when I went to pay for my current parking place. I entered the ParkMobile zone number, but I kept getting error messages saying that the number was not valid. As I had walked quite a way from where I had parked, I quickly Ubered back to where I had parked and confirmed the zone number was correct. Really bad app if you can’t pay for your parking if your not standing right next to your car.
Hello_World!!! - Use with caution
I Paid for a parking spot yesterday via this app and when I came back to my car, I had a parking ticket on the hood. Made sure everything was right in the app (I.e. I was in the right lot, the license plate was correct) and all was well. So I sent a dispute to the parking service, who then requested an image of the receipt. When I went back to the app, the receipt was completely gone from my history. So now I’m paying for a parking spot and the ticket as well.
Update: I spoke with customer support and they were able to pull up a receipt for me. Big kudos on that! The ticketing company accepted it but informed me that they weren’t using parkMobile anymore even though it was still online. Just be careful, because some of the parking lots in the database aren’t completely up to date.
Agnlaze - Horrible! Women don’t trust it.. please. In safe and inaccurate!
I would give no stars if I could! App lead me farther away from my car to a unknown area! The state I was in I was visiting and I trusted this app and it completely failed me on the first time using it I am highly disappointed that my safety was compromised and called “customer care” and the care part shouldn’t even be there I was told not to trust the app saying even though there was a “finding your car” button provided to use the company was careless telling me they’re “nation wide” and have no access to telling me where posted “zone” signs and the only thing they could do for me was have me call local police for assistance. As a woman I would not recommend! Please think twice before using this app! My 5 dollar trip turned into 50 dollar mess because I had to use a ride share program driving in circles looking for the car they told me I could find on the app! Negligence and carelessness on their end!
SQ in VA - BE CAREFUL - weak credit card protections
I’ve used ParkMobile for some time and had entered my credit cards for easy access when parking. Last weekend I was listening to a podcast while my iPhone was in my pocket. Somehow the ParkMobile app managed to process not one but TWO charges for parking in a complete other state for $9.95 each! Worse their system tells you for help to email them and then you can an email saying they don’t offer help by email anymore. (Then update your we website!) While I was willing to compromise on paying one of the charges thinking I had to share responsibility for not ensuring my screen saver was on, you would think they’d protect against the system charging duplicate parking for the SAME vehicle in the SAME zone at the SAME time. But no - they say it is my problem. Buyer BEWARE! Given they have a monopoly on my area, I’ll be obligated to use it but I’m setting payment only to Apple Pay which would require my thumb or passcode.
win2.0.1 - dissatisfied
I have been a very frequent user of parkmoblie, and had been happy with it. Not long ago I used it for the to reserve a parking garage for the first time, but the access road was closed due to emergency road work, preventing any access to the garage. I couldn't park as planned and was late for my work. I requested a refund from parkmoblie, knowing it wasn't their fault, and with some difficulty (was told to call the garage, which told me to call parkmobile, repeat three times) they granted a "one time" refund. The difficulty with which this was granted and the customer service, which made me feel like I was a perpetrator and the beneficiary of some grand gesture in form of a refund, makes me much less likely to ever use the app again. Instead of thanking me for my frequent use and apologizing for what happened, I now am fearful that should that happen again they will not even give me the courtesy of listening.
tricky_troy - Double paying
If you have more than one vehicle in your account, it is way too easy to start a parking session with the wrong car, and I don’t see any way to change or cancel once you’ve started a session, so you end up having to pay twice.
Edit: In response to the developer feedback, I have only ever seen one opportunity to change the car and it is at the final screen. In fact, I just went on the app and acted like I was going to start a session and still only see one chance to see what car is selected. You never manually select a vehicle, it is automatically selected, so there is a decent chance that if you are in a hurry, and the incorrect vehicle is chosen, you can start the session with the wrong vehicle chosen. Even if you catch the mistake right after starting a session, there is no way to edit the information. I’ve ended up having to double pay on two occasions the handful of times I’ve used the app.
thekyliebee - Very easy and convenient to use
I love this app. The distance from my car to my office is too far for me to quickly put more money in the meter manually, this app makes it really easy to add more money to the meter without having to leave my desk. There are many times I am held at the office longer than I expected, so being able to update the meter from where I am is extremely helpful. Every once in a while the app glitches and it seems to have trouble accessing my saved information, but that is extremely rare. I have not had any experience with customer service so I will not rate or comment on that here. I do highly recommend the app itself tho.
gabzbsn - Horrible APP!
What would be one functionality of a parking app that would be just complete common sense? How to I extend my time. A simple button on the main screen where you see your time running out? Nope. Have to go through numerous articles in the help menu which still doesn’t address it. Tried this for the first and last time and still received a $25 citation from the city. Even showed them a picture of my car parked right under the sign with copies of my paid receipts. THIS APP DOES NOT WORK.
I do respect the fact that you responded! Hats off to you! However, based on the majority of these reviews, there’s a ton of work to be done. The city took care of it for me and also mentioned they received numerous complaints about this App. I don’t honestly see how the reviews add up to 4.7. What you said sounds great but it’s impossible to see it on the App. Always room for improvement and I’m happy you are taking the steps to address these concerns.
Chipstan - Really screwed up app, it used to be great
I don’t know what happened but they have really screwed up this app. It used to be easy. I pulled up to a regular parking location today and put in the zone. It asked me to “add a payment method “ which was odd because I have 3 on file. It didn’t say why none of those were good. It had a giant ad trying to sell me “pro” whatever that is and I could not access any of my 3 methods to pay, only “add”. When I clicked add there were 3-4 non standard payment methods that looked sketchy, plus PayPal and some kind of “wallet” which didn’t say what it was yet wanted me to enter my name and address with no further info. Help did nothing. I gave up and just drove two blocks to park in the free lot because I couldn’t figure out what was going on. Went to another location later in the day and all my payment methods were present and could be selected. I guess I just won’t use this app anymore if it is not reliable.
B. Cherie - Uselessly User friendly
It’s nice and easy to pull up the zone and spaces, plus pay. However, if you run into any issues, there’s no help for you and you basically are stuck. Like quickly selecting the wrong vehicle, my bad. I fat fingered, got it. However, there’s nothing they can do. Absolutely nothing and no way to forgive or help work with human error. Plus the transaction fee is fairly steep compared to other parking apps. You can’t modify the vehicle, stop the session, get the money back, nothing. This isn’t the first issue I’ve had, but it’s the first one I’m finally reporting. Much prefer MobileNow! Take note ParkMobile. Not that you’ll care because you’re making money whether or not people are happy, but if you want even more happy people using the app, try working with them a LITTLE bit. Obviously you’re doing something right with 4.4 stars, just not consistently enough for me.
SloopJB2015 - Parking Meters Only!
I originally downloaded this app for using with parking meters in DC, and for that purpose ParkingMobile seemed reputable enough. I then made the mistake of trusting them for booking a space in a parking garage. I booked the space and was charged, but when I arrived at the garage, I was told that it was full and that the ParkMobile “reservation” was meaningless and would not be honored. When I called ParkMobile to complain, I was told that I would get a refund of the charge, since I was denied access, but apparently it was just a way to get me off the phone b/c I never, ever received a refund, even after a follow up call. So I ended up paying twice to park. Once to ParkMobile for a bogus “reservation”, and another to a garage which actually gave me what I paid for, namely, a place to park. And in the future I will give my business to ParkMobiles competitors, who seem as though they can handle this type of stuff.
A-snap - Unreliable App
This is the worst parking app I have ever used. There are a number of issues with this crap app. First, it does t seem to remember my log in info ever. Once I finally log into the stupid thing, it will tell me I have to input my card info (even though I have used it just the other day). Once I enter it, it takes forever to load and then tells me that card info is already on my account. Then when it comes to parking, I have received 2 parking tickets from my school. I take the shuttle from one campus to another. I would park, open the app, go through all the crap it makes you do to pay, walk to my bus and get on, it then would take forever to process a payment, just to tell me that the payment couldn’t be completed and would log me out of my account. This app has some serious issues and then need to be fixed. I would suggest just paying the ticket booth or parking machine cause this app is garbage.
KoshJ - Decent and Convenient but some payment issues
I have been using this app for a while and have had no trouble with it. However, recently, I tried to change my default payment from PayPal to Apple Pay and my account was suspended. I find this a bit surprising since the app says it’s supposed to work with the Apple Wallet.
I did call to ask to get my account re-enabled, but was told I needed to provide my credit card number over the phone or to call back during business hours to get the Apple Pay set up re-enabled.
It does seem like a bug because they don’t allow you to sign in and correct the payment method without calling support. Seems to me that an account login should be allowed, but user should t be able to “park” unless there was a payment method registered.
IWishIWasTheMonsterYouThinkIAm - Terrible - do not bother
I used to use this app with no problem. Now it does not work. 1) it friezes on a spinning logo for minutes at a time 2) it logs you out constantly 3) it only sometimes accepts your password when you try to log back in 4) it suggests zones that are close to you and then says those same zones are not available near you 5) it will not take a new credit card (the “add card button” sometimes just does not work) 6) similarly with the add PayPal button 7) the login screen often just erases what you have entered when you try to log in instead of logging you in 8) at some point they added a “feature” where “this zone does not allow back to back parking” which defeats the whole helpfulness of the app... the ability to re-up your parking without going back to your car. This app is now way more hassle than it is worth. Keep a roll of quarters in your car and don’t bother with this app!
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Imisha Beaudet - Zip code bug
Didn’t want to accept my zip code from Canada even if it’s good
jnasty4.0 - Sucks
Everything sucks about this app, not very user friendly when you have to press the button 77 times to get it to go through.
Tresyk - Sloppy Design
Haven’t used it yet but really love having my compliant password rejected because you don’t mention that underscores are excluded in addition to the other requirements. Also your list of states is mis-sorted. We’re off to a bad start, guys.
chris98712364 - Brutal app
Your app needs work, you have to zoom in to make fields active and things that should have buttons don’t.
I’ll most likely stop using the app to pay when I can use other methods unless you make improvements.
Took me longer to use the app than pay with the machine at the lot.
Brendan Cwik - Crashes constantly and unable to end parking
Typical parking business - impossible to navigate and constantly doesn’t work.
mus13tang - Park mobile
Love the app
coprentus - Cannot start parking session
Takes me about 15-20 tries of tapping “park now” before it accepts either my credit card or visa debit
bradley winnipeg - Review
Wonky app. Didn’t accept my credit card.
Nils M. - Veeeery buggy!
I use the app to park at Uni and have to push the pay for parking buttons at least 5 times every time I want to start a new session. It’s extremely slow even though my internet connection is not.
Overall: It’s convenient but slow and frustrating
User 233333 - Payment issues
Payment doesn’t go through and keep giving an error and can’t park through the app because of payment issues.
Manon & Serge - Complicated
I am from Canada and will park here once and it took me 22 min to create and download the app,,, no huest by pass to pay
kyyyylllliieeee - Love it
A great app! Definitely beats paying at a parking meter.
It does take 2-3 tries for my credit payment to go through, but it’s no big deal. I just make sure to pay before I leave the car. Affordable and great.
Dr_laurie - review
hard to pay wotn debit card. site is not too freiendly
hai ionakciaknwjc - Fix please
It takes about 5-10 times for your payment to go through. Creates opportunities for parking tickets
rumblestilin - Great
So easy to use, so easy to park.
ffffffffffuuuuuuuuuuuu - Constantly says my payment method is not working
I have tried 3 separate cards. Finally on the FIFTH try with one of the cards I already entered, it works. What am I supposed to do otherwise? Have my car towed? Bull****
whythesillynickname - What a rigamorole, serious deterrent.
Apps apps and more apps takes 10 minutes and every city has a new app. Sucks.
plantrc - Downtown Tempe
Super easy to use.
artmak - Simple to use
Easy and fast
Dec109 - Not reliable
Always have to delete app and reinstall
tcookie94 - Payments
The payments rarely go through on the first time, so I often have to re-enter it up to 7 times. Asides from that, once the payment goes through it works well.
Slim 187 - Payment failures
The payments usually fail and that is very disturbing
drconnoseur - Dr
Easy to sign up and use. For Canadians enter 00000 for your zip code
Evilangel3 - Struggle
Had to attempt to set parking payment eight times! Super frustrating
Safety-Doug - Excellent app works well
A must for everyone. No more fumbling and guessing how long you need to park
kanna000009 - Garbage
This app is useless. Refuses to accept my credit card over multiple attempts. Seems like this is well recognized. Pathetic.
Curt1973 - Frustrating.
It doesn’t work more often than it does. So frustrating.
julieew91 - Worst app
It would be cool if it didn’t take me 20 tries to pay for my parking every morning. Which is the sole purpose of this app.
stan_the_man - Keeps going downhill
This app keeps getting worse. It used to be so easy to use. Now it is so cumbersome. I don’t like all of the pages needed to park. Much prefer when all of the info needed is on one page.
Also, every time I use it now, which is multiple times per week, it takes about 4 tries for it to take payment too. No matter which card I use.
nhcowley - Good but annoying
It’s a good and useful app, however having to put in my card information each time is rather annoying. I have the same card saved twice, just put in my third time. I have to keep deleting my card info and redoing it each time.
QA9880 - Good App, Service charges are too high
Service charges are too high for limited parking time. (0.70$ for parking 0.41$ service charge).
Dwalltip - Unreliable
Consistently does not accept my credit card as payment even when my card works perfectly if I insert it to the meters at the lot... honestly believing I have an app that I can depend upon to pay to extend my parking when I can’t go back to my car has caused me more than 1 ticket
bifi234 - Find my car
App crashes when attempting to use find my car, other than the works great
Sarah.belisle - Sucks
It doesn’t even work half the time
hcjtddtjjfxj - Fix the transaction system
Always takes 5-6 tries to get my payment to go through. Leaves me worried I’ll be charged more than once.
fk your Nickname apple - Can’t choose Canada when sign up
Our retarded university parking server select this retarded parking app and when sigh up for master pass inside the app, it’s only American. Worst app even used
Mmccaie - Sucks! Do not count on the find my car app!
Sucks! We are not from the area. After exploring Miami Beach the app made us walk 17 blocs to the wrong direction with a 2 year old and a 4 year old. Do not use the locate my car app. Sucks! Paid 20$ for a driver to find the Starbucks near where we were parked to find our car.
Spongeguy - Not Easy to Use
Tried to download this app. Kept saying I had errors, which I didn’t. Got customer service and the person on the other end was very helpful and got me going. Without his assistance I never would have been able to proceed. And just for the record, I am quite computer literate.
marcouxgougou - Nice
alainpham52 - App won’t respond
The app keep signing out my profile, take me more then 3 try to close and open the app again just to get my profile sign in. No improvements whatsoever. After all we have no choice to choose since they are the only app available. SUCH A SHAME !!!
gracgreen - Farce of a company
This organization takes no accountability for their product. Their app fails, so the parking lot owner issues a ticket. The ticket issuer then places the onus on the vehicle owner to obtain proof from ParkMobile that the app failed. ParkMobile’s customer service line only leads to dead ends and they don’t respond to email inquiries, despite repeated attempts at following directions issued on their customer service line.
Avoid using this app, it will only cost you additional money.
sharleelovelace - Payment
Payment never works, even with different cards, you have to try to pay multiple times before something finally goes through.
jsvruxbgk - Worst experience ever
I hate your app. It took 8 tries to get a payment in, 20 minutes later I probably got a ticket while dealing with this.
Maegs123 - Rarely works!!!!
It’s easy enough to get setup, but to actually pay for your parking is impossible!!! Considering a lot of these machines are in University parking lots, no one has time to sit and fiddle with parking for 20 min or can afford to pay the tickets when you finally give up and just run to an exam without paying!!! Terrible app!!
mattyjdb - Unreliable
Half the time it doesn’t work, and the other half the service is down. I use this app to park for school and I’ve gotten two tickets as a result of this app malfunctioning
Gavmbhozza - What’s the point of a review?
The app is constantly rejecting my payment when my cards are fully valid. Just buggy. But what’s the point of a review? This app has a monopoly on the areas I park, so I don’t see what will change.
gghhhhjkkkl - This sucks
Takes long time to enter info.
Difficult or impossible to edit.
WpgParker - Junk
This app is a pice or junk. Between the app and machine not working it was near impossible to park. Considering the nose bleed prices of parking I’d expect better.
Millymc - Credit card issues
Most often the app rejects my credit card.
j_totheworld - Inconvenient glitch
In theory this app is great and it worked perfectly for me at first. But for at least the past year, I have to close and open the app a few times in order for it to accept my payment. This happens every time I use it and on at least one occasion it would not work at all and I was late for work as I had to spend time figuring out a different method to pay for my parking. I have notified the developers twice and not received a response.
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