ADT Pulse ® App Reviews

VERSION
12.1.1
SCORE
4.8
TOTAL RATINGS
833,125
PRICE
Free

ADT Pulse ® App Description & Overview

What is adt pulse ® app? The ADT Pulse® app allows you to control your home or business security and automation system from virtually anywhere. Using your iOS device, you can manage your home or business security system, surveillance cameras, lights, locks, thermostats and more! With a tap or swipe you can easily help protect what matters most to you, and enjoy an additional level of peace of mind.

With ADT Pulse, you can:
• Arm your system before you leave your home or business from virtually anywhere in the world.
• Turn on your lights right from your app before you arrive at home or work.
• Ensure you have turned off small appliances after you leave your home directly through the app.
• Lock and unlock your doors remotely to allow the dog sitter or others to enter your home when you’re away.
• Receive alerts when your children arrive home from school and view live video to check in on them.
• Adjust your thermostat or put it on a schedule that fits your life.
• Set up custom automations and schedules with vacation modes for the ultimate amount of control for your home!

To use the ADT Pulse app, you must be an active ADT customer and subscriber to ADT Pulse interactive services.

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App Name ADT Pulse ®
Category Lifestyle
Published
Updated 19 October 2023, Thursday
File Size 108.2 MB

ADT Pulse ® Comments & Reviews 2024

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Lying in a pool of blood waiting for app to connect. One day last week I opened the app and it connected to my system immediately. That’s worth noting because it is the very first time that has happened in the year I’ve been with ADP. But don’t get excited. It hasn’t happened since. Most of the time I’m standing on my porch waiting for at least one full minute -sometimes longer - for connection so I can unlock my door and walk through it. I told the ADT sales rep immediately but his job stopped immediately after I signed (preceded by the high pressure sale). He said, “oh yeah, WiFi’s not very good in that area”. Every other app on the phone connects well either through my WiFi or cellular service. But I guess ADT is uniquely impacted by “the WiFi in that area”. Ummmm ... that’s just stupid. But all of this would be fine if this were an app for buying toilet paper or checking sports scores. But this is a security app. It helps protect you on those rare times when out of nowhere there’s a threat. When you need a door, a lock, and a security system between you and danger. But I guess I should just be content that I have the blue sign looking out for me. Unless, of course, danger happens while I’m standing like an idiot on my porch waiting for the app to connect so that I can go through the door to safety. Cuz then I’m on my own.

Used to love it... update is broken. This app sold me on ADT. The ability to arm/disarm on the go was worth the upcharge. The last app had some issues on my wife's phone (6splus) but mine worked perfectly (7plus). The new one didn't want to connect yesterday after I downloaded it... not a huge deal.. thought it was maintenance..... connected this morning and looked promising for the new layout... closed it... ever since it won't load. Gets to the splash screen and crashes shortly after. I'm giving them a few hours until we leave for the grocery store and if it's not working I'm demanding a refund for the app fee Update: They've updated the app several times since I put this review in.... app is still broken. Less than 10% of the time I need to use it I can. I've tried all of their steps to fix it. Signing in using my password rather than my thumbprint has helped some, but sometimes the app fails to load completely. I've been back and fourth with their customer service several times and they refuse to offer me any credit and only one has offered to remove the charges for the app but that also would take away the access through the website as well. Someone at apple needs to take this piece of garbage down.

Connection Issues. I was going to give 5 stars but over the past two days, I have had connection issues with the ADT Pulse app connecting to my alarm system. I have contacted ADT more times than I have been able to count in the past two days and tomorrow a tech will do a virtual call once again for the second time in two days to try and resolve this issue. All of the techs via either chat, phone, or in-person have been amazing but are unable to fix the problem. The only way I can get my pulse app to connect is to activate a sensor then the app connects. Until I do that it either says it still connecting or it says it's not connected. The techs can't find out why this is. I need my app to work with my alarm system so my wife doesn't have the headache of manually having to arm and disarm the alarm system. I am letting you know of this issue in the hopes that you may find a fix for it so other people will not have this issue. Me and my wife need to have remote access to our system so this is one less issue she has to deal with in her day-to-day life. As they say,… happy wife happy life… and to have this issue fixed will make my wife and I both very happy. 😊 So… I'm hoping you can look into this and find a solution to this problem. Maybe between you and ADT, a solution can be found. 🤞

Upgrade is severely lacking. The video clip functionality in this new upgrade is terrible. You could no longer slide between clips. It’s necessary now to close each clip, find a new clip, then open it. Very slow, and creates a safety issue in that after receiving a notification, it’s too difficult to view a clip to see what is going on at the moment. The video clip screen is very small now unless you turn your phone into landscape mode. This was not the case before the upgrade. Also, the filters won’t hold and I have to necessary keep changing them to see all cameras. My husband doesn’t have this problem on his firvaone reason, although we updated the same time! As mentioned in a previous review, the connections are terrible as well. Sometimes it is necessary to log in and out a few times repeatedly before the cameras will connect. This is just unacceptable in a home security device. We could be robbed blind, have a fire, or any number of bad things happening by the time we finally got connected! We are not at all pleased with the ADT pulse app.

Deployed Spouse. Love the fact that I am deployed and can visually check in on my family and view the camera. I can also set the alarm from thousands of miles away in case she forgets, which she does all the time. It has really given me a peace of mind which is what I wanted while being gone for almost a year now. What I would like to see on the app is a way to trip the alarm should i see something wrong while looking at the camera. For instance, an intruder coming in and the alarm is not set. If the doors are open while this happens I cannot trip the alarm in order to signal the police. I can only do it while the door is closed by setting it to ‘away’ hoping that someone’s body trips the motion sensor in the living room during the intrusion and also that I have decent WiFi to react quickly. Maybe have some sort of panic button on the app? But that might not fix the door needing to be closed in order to trip it??

Terrible service. Terrible app. Terrible support.. ADT is not working like it used to. The app doesn’t connect to the system, and it is impossible to get ahold of anyone at the company who can understand what you are explaining to them. When you do explain the issue, they give vague answers and blame it on you, your phone, your cell service provider (which makes ZERO sense)... anything but ADT is to blame. When I called them for the third time today, they told me to uninstall and reinstall the app. I uninstalled, and guess what? The app had disappeared from the App Store entirely! The rep who talked to me on my fourth call put me on hold forever, then came back on and said their manager was shocked to see the App didn’t exist in the App Store. They then sent me to a direct portal, but you can’t control your system from there at all. Now the app is back in the App Store, but you can’t set your alarm with it. My contract just ran out with these goobers. I have a new security system being installed next weekend. ADT is an embarrassment to themselves. Later, jerks!

Improved but far from adequate. Within the past 8 months or so, I called Adt with assistance with using the pulse app from my Apple Watch. Each time they had me delete the app in my phone, reinstall, sign in, and open the app on my phone. It only worked when I completed those steps. I stopped using the app on my watch. Forward to this week. For some reason, I decided to try the app on my watch again. I signed in and it worked! Hallelujah! Then, 24 hours later, I tried to use the app on my watch again. It didn’t work and my watch said that I needed to enable “keep me signed in” on my phone to utilize the app on my watch. I checked the app on my phone and I had the box checked. I logged out, made sure the box was still checked m, and logged back in. The app on my phone works, however, this morning, I got same same message. Come on Adt, get it right. Don’t break things that were working. Now that ios15 in here, I hate to see what happens when I update my devices.

Review. I think that your system is awesome for the inside of your home, but for the outside of your home it doesn’t capture all four corners of the house so that means the family that is bullying me behind me gets to jump over my fence break some of the slats sometimes knock on my bedroom window, constantly throwing stones at it jumping through my backyard knocking on my backyard door and none of that is ever captured. My car has been damaged twice the tire has been slash that was never caught on camera how is that possible on my car is parked 5 feet in front of the camera. Just the other day white paint was scraped off my car and there was no footage of that once again how could that happen when my car is parked right in front of the camera. The only good thing about your systemIs Win the guys behind me or in my yard or getting way out of control I set my alarm off and it lets the neighbors know somethings going on and they run back in the house. But that’s only deters them for a few minutes. But now if I had to do it all over again I would not get this system it’s only for a home intruders it’s not for people that want to vandalize the outside of your home or harass the person that’s on the inside of the home.

Bad Update / Poor Connection. The last update has made this app function poorly. The cameras used to load instantly in the app allowing us to view someone knocking at the door or walking around our property. Now, it lags so long that by the time the camera loads the person has left, or is ringing the doorbell for the 6th time waiting for someone to answer. The camera loads so slowly it only records a little bit and misses initial approach to the house or cuts the video off too quickly. It also disconnects the cameras from the app giving error messages when there is no reason (wifi is working no problem for all other devices/apps, etc.) Then you can’t view your property or see who is entering the house (babysitters, gardeners, house cleaners, teenagers, etc). It constantly signs you out for no reason. If you have it set to login with Face ID it stops working and makes you type everything in, which is much slower and time consuming when you are quickly trying to turn the alarm off. Used this app for over a year with no major problem, but now it is working poorly and is so frustrating that I took the time to write this review, which I have done 2 times in my over 20 years of using Apple products. Before you say to call, I already did and issues still persist. Please fix this app!! ADT is expensive and we pay a LOT for this service and aren’t getting what we pay for.

Awesome but 1 suggestion…... I love ADT but I do wish the cams were recording all the time because my cat fell in the pool and we are trying to find out when but can’t when I clicked on the motion it did nothing. If the app had a better camera system that you could see what happens at a certain time maybe I would be happy with this for my house but I’m living under my parents roof on my moms phone so yea. But hey this camera ADT is still super cool! Again if I could see what happens at a certain time I would Be more happy. But for now the app is great my just wish what I want and maybe a lot of other people want was true but at this moment I am perfectly fine with this cam system and app to go along!

Fantastic App!. I have been an ADT Pulse customer for about 8 years now, and the app is a must-have. I’m a very very app user in general so I’m not easily impressed, but they have continued to improve this app over the years and it’s hard to find anything to be critical about. Most of the time I use the app to arm/disarm the alarm since it’s almost quicker to do it from my phone. The app has all the bells and whistles, but since I always believe there’s a way to improve, I will throw out a suggestion: I wish there was a way to scan in your home floor plan so you wouldn’t have to draw it all out. Even if ADT offered that as an add-on/scanner service, I would be willing to pay for it because seeing all the zones on a floor plan view is much more helpful/intuitive when you are looking for an open window or a particular zone the has been tripped. Well done!!!

Peace of mind. I’m a victim of a horrific home invasion I was sleeping in my bed & was awakened by a man strangling my neck !!i survived the attack the other person was killed if I did not have the Adt alarm now today I would not get any sleep at night I’m struggling to pay the fee monthly because I’m just in a small income of disability I need the service more then you know wishing and praying for a miracle to get caught up with the past due bill O how I feel so bad not able to pay but I’m trying my best Lori GOLINA the pastor was so nice to put it in his name D Dreier I do t want to hurt his Crefit. I’ve had your device fir years I’m just behind now praying for a miracle angel to help me get caught up. Does your company have any way to lower bill and start new. single mother struggling God bless you Happy holidays 🌲🌲🌲☮️🙏🏼🏢

Slow app. This app can’t handle moving through different areas of the app quickly, doing so will just cause it to say “connecting” for a very long time. During this phase of the app trying to process what everything you are asking it to do all cameras say not live, there’s no picture no way to know what’s going on around your house. Also restarting phone, closing app then reopening, and restarting WiFi doesn’t change this. (PS I have like 3 good WIFi extenders set up by ADT) This happens While connected to WIFI at home and while away on excellent cell signal. It will go back to normal whenever it wants to which can be an hour or more. Also cameras will just randomly say not live and not work at least 4-5 times a year a few at times while something is of security concern and they fail making us feel trapped helpless and not knowing if we could get robbed or killed and we would never see if coming nor would there maybe be evidence of anyone coming intruding due to failed security system. Only things that has fixed this issue is being on the phone with customer service going through tech support (that requires you to be home). After that problem solved then you do it all over again randomly at some point of the year. In summary I won’t buy ADT ever again. I just have it for now until I can save up for something that actually does it’s job.

Update: Why do i pay for this ?!. Update: Its working ok for now, hopefully they do not have another crash. I feel that Adt should supply additional remotes to arm/disarm the alarm in the event the app crashes again. If you pay for a service by a security company claiming to be the best then the company should step up and give you your money’s worth. Other companies do not have as many crashes as adt does. here’s to hoping for the best. Its 1:18am and I cannot get into my house. I got home from work 30 minutes ago and my family is sleeping inside OBVIOUSLY, so what do I do ? wake up them AND the neighborhood with a blaring alarm in order to get inside my house ? or sleep in my car ? Gee I wish ADT would give everyone who has the app a remote to disarm the alarm because they may find themselves tired, unable to respectfully get their home, etc AT 1AM !!!! EVERYONE WHO READS THIS, DO NOT PAY EXTRA FOR A SERVICE THAT DOES NOT WORK CONSISTENTLY.

ADT is always there and easy to work with. Have always had great service with ADT. When we had the cameras installed as an upgrade to what we had, we initially went with the dome cameras but these cameras have a very limited viewing area and I was constantly having issues with the clarity with any type of moisture but when I called customer service, they came out and replaced a couple of the cameras with a different camera type and were even willing to install adding cameras at the same price as the promotional price we paid for the prior ones. Always excellent service with ADT, have been with them since they took over Brinks and am very happy with the service and monitoring.

Update: Does not work in home or over cellular. Iphone: I use this app every night as part of my routine to arm the system when going to bed. For THAT it seems to work well. Because of this habit, I rarely use the main system panel. When leaving home, I use the app from the car as I exit the garage. Unfortunately, if I forget to do this, I am unable to access the Arm/Disarm features when I remember to arm the system from work or when I’m not on a wifi network. I get an error “No wifi found”. (Unlike the Philips Hue app or Home Kit app which work fine over cellular without wifi). - Basically useless as a remote app. Watch App: Pretty much useless so far. When home it will spin on the Loading screen & never load OR if/when it does load, will say “Security Device panel not found” when attempting to arm the system. (NOTE: I have installed & reinstalled the app several times). - Attempting to use the app remotely (outside my wifi) results in the app spinning on “loading” forever & never connecting. - It’s basically never worked.

Continually failing outdoor camera. This app is easy to use but not developed well. Whenever I need to look at my activity history, scrolling only allows a few minutes of data at a time. There’s no fast scrolling. There’s no way to search to view a particular day and time. There was a specific incident that I needed to view but it’s a loss. After so much scrolling, you can’t take a break, it instantly refreshes to the original page so you have to start the laborious scrolling all over again. There’s no reason for a legitimate company to constantly have a failed connection for the same one of our three cameras. When I’m out of town and need to check the outside of my home from this app, I’m unable to do that. ADT has “fixed” the issue dozens of times and our main outside camera is still blank after months and months of promises. If they had fixed it once or even twice without further issues constantly , I would have given a much higher rating. It’s just been way too long.

...taking back my space.... Due to illness my husband went into the hospital, followed by a stay in a rehab facility where he blessedly died. I spent so much of that time running here and there and was so focused on him that I didn’t realize my discomfort with my own home. After it was all over I still was ill at ease but thought it was because my “Knight in shining armor” was gone! After coming home from a visit with my favorite relative the other shoe dropped: I had been robbed. And in a particularly ugly and violent way, the rest of my husband gone... I phoned ADT who came out and fixed me right up, in some cases climbing over piles of overturned furniture, clothes and precious items of mine.... the technician was so patient with me staying until almost 8:00 on a friday nite to make sure I was up to speed! He even called the next afternoon to make sure I hadn’t locked myself in the bathroom or something crazy, or worse, locked myself OUT!! I slept for 3 days....completely unaware that I had been so ill at ease in my own space. ADT brought me peace of mind. I am once again leaning toward contentment in my own little castle. ADT has given me that. I wonder if they know......

UX. STill too slow toggling between live camera and video clips. Also, it takes too long to pull up live video feed after connecting and buffering. Should be instantaneous and it’s not. Third, enabling audio from the app so you can talk to someone near door takes too long and realistically you would not be able to engage visitor in limited time window. Fourth, the fact that you can’t mange all settings in the app and have to revert to website is a massive significant flaw in the user experience. You guys really need to solve that issue. Should be in a product backlog- if it’s not then you guys have other issues that need to be addressed. Last, you guys have gaps between hand offs between CSR and technician. CSR never set expectations on what needs to be prepped prior to arrival ( is an available port for the hub in the router, having a router eith close proximity to doorbell, etc).

Lack of control update. The purpose of the app is to be able to control the panel and it’s functions, however it lacks some of the panel functions. You can’t set up schedules from the app (must go to actual website on a webpage), you can’t bi-pass any doors or windows through the app. All it’s good for is turning on the alarm and turning off the alarm, nothing more. Pretty useless. Everything else must be done from the website. Absolutely worst service ever! Once again the app gives “operation fail” for controlling any of the outside lights that are assigned. This was an UPGRADE I paid for and it’s constantly failing! Setting up schedules had to be done on the computer. That was done and it worked for 1 day and now the app no longer responses and the lights are off! Unless I now manually turn them on they aren’t working and I must contact ADT to fix the issue! It’s a pandemic I DONT WANT YOU AT MY HOUSE! Pathetic! Do not get this service! As soon as our contract is up we are dropping them! By the way all positive reviews AREA IN FACT FAKE! Their service has sucked for the past 2 years that I’ve had them!

This App is not Working!. ADT is not addressing this issue. The app no longer connects to keypad. I cannot arm or disarm using app. Now control panel is showing “103 Check LngRng Radio”. Whatever that means! I’ve had ADT at my home this month to update ADT control panel by inserting a “chip” and discovered that my app would not work with control panel. Several more calls and scheduled visits only resulted in temporary fix of problem. Rebooting control panel temporarily resolved problem. Deleting and reinstalling app doesn’t work. I’ve read a number of reviews and this is a chronic problem that has not been dealt with by ADT for years. I’ve read reviews up to 3 years ago regarding this issue prior to pandemic. I’ve been a loyal paying customer for almost 10 years. I’m writing this review because I believe that ADT is better than this. Customer service has been great about trying to help resolve this situation but this is bigger than them. ADT please get your act together. I really want to continue being a loyal paying customer!

Rarely works. I have found this app extremely disappointing. Although it functioned fine initially it has stopped working for the purpose of arming/disarming remotely. The primary purpose, for us, had been remote disarming for certain family members, or remote arming when we are home but have forgotten to arm the system before leaving that part of the house. Those operations will “not complete” any longer. We still get alerts (that we set up) when sensors are tripped — which frankly are annoying but not nearly as annoying as the alert/ chime on the alarm itself. The previous version was a simple chime, and the volume was audible but not overwhelming. The newer version is an ear grating assault, with a robotic voice announcing “front door open” after a sound, both at assaulting volumes that cannot be changed, nor can we have just a chime without an accompanying, horrific announcement. Between the hardware and the app I cannot believe I paid more for this!!

Terrible App. For the past year or more, this app has deteriorated to the point that I would give it zero stars if I could. It constantly logs you out and won’t let you log back in due to issues that, for some reason, ADT hasn’t been able to permanently fix. Also, starting last week, the app stopped connect to the security system. I called customer service and it was fine for a day and a half before the same issue continued. Once I move, I will not choose ADT for my security system due to these ongoing problems that ADT can’t/doesn’t want to fix. They resist upgrading or fixing equipment, sensors, or keypads. For example, the sensor on an external door was malfunctioning for months and I had to call ADT multiple times to report the issue. Each time they blamed one thing or another (battery, cold weather - even though I live in a part of CA that doesn’t have harsh winters). After many calls, they sent a repairman who replaced the sensor and I haven’t had any issues with it since.

🤡🤡🤡. Doesn’t even deserve one star. App is slow and unresponsive and doesn’t always work. Sometimes the app doesn’t allow me to disarm because the app seems to think the system isn’t armed. Sometimes the app doesn’t allow me to arm because the app already thinks the system is armed. It constantly sends me these notifications regarding loss of connection to server and subsequent notifications regarding reconnection to server. I used to think this was because cellular service in my area was bad, but now I think the Pulse app is just broken due to ADT’s incompetence. Why? Because I’ve totally shutdown the system (i.e., unplugged the power and removed the internal battery), but the Pulse app is still sending the same push notifications regarding disconnections and reconnections as if the Pulse app still thinks system is powered up with a bad cellular connection. How can my system be constantly disconnecting and reconnecting to the server if it’s totally powered down?

No service!. For over one year, I have asked ADT to replace an outside camera and for the last three months, in addition, I have been trying to get a switch replaced so that my carriage lights stop blinking all day long. Now, I have another switch gone and two outside lights not working because of this for a total of four outside lights that are not working. I like the App, but the service is absolutely terrible! Guys have shown up without ladders or equipment so they cannot replace the camera. ADT was to either bring the switch or mail it and they’ve done neither for all of this time. I call and call and many ADT people promise but nothing has changed. Throughout all of this horrendous lack of service I’m still being charged monthly.

Security system is great. App is not up to snuff. I think with todays ongoing 24hr outage I decided it was time to review the app, while it’s not enough for me switch to an alternative it’s definitely frustrating. House came with ADT installed, but requires a separate router (wasn’t compatible with the Google home router) and required a bunch of little boosters around the house to work properly. Even with all those gadgets, the app is still absurdly slow. Takes forever to buffer the doorbell when someone rings the doorbell. By the time it shows the live video the person is gone. Better yet, the clips rarely show the moment that person rang the door bell. Again, not knocking the security system cuz it works great, but I’ve got 1 GB WiFi with points all around the house, the slow speed of the app is not something I can solve for aside from saying it was installed improperly or the app is just not efficient. I don’t know how it has 4.8 stars, maybe other security system apps are worse by comparison. Today the app has been down all day, with no explanation from the company as to why. Considering I pay $70 a month for this to be working (app inclusive) to protect my family and i, I think it goes without saying this is pretty unacceptable. Not expecting some reimbursement but just venting frustrations at the end of it. Even without the 24h+ ongoing outage the app is subpar at best.

Finally solid; the app, but not Pulse. It's been quite a while since I last submitted a review of this app, and in that time it's changed from an exercise in frustration to a tool which I can just use without having to think about it. There is a significant weakness in the Pulse architecture as a whole, however. There is no way to use Pulse with a partitioned system, except for P1. The implications of that bad choice include my not being able to see sensors or events in the partition which protects my shop and garage, 200 feet away from my house, and not visible from most areas of the house. Nor is the system capable of sending me texts or emails when there's something I should know about. Nor can sensor events in my outbuilding partition trigger video clip captures, even though I've had ADT install two cameras on that building. Therefore, although this app now works well, the Pulse system lacks functionality which I consider to be fundamental.

The life of our family at home being on film. I am great-full in so many ways for ADTs’ camera’s being available for us, as they are for my husband and I, right here in Scarsdale. As a mom, always on the move, busy doing something for my kids and the husssband, it gets pretty tuff to have eyes on our three kids, ALL the time. As always, I’m preoccupied with my day to day duties/chores and I can’t avoid the thought cross my mind that maybe I need to run down and check on them. Once upon a time, in the middle of something I’d been tryna finish for a couple days now and getting in the groove, would have to stop, only to be interrupted by a nervous/worrisome thought bout the kids, since, of course they were in the storage/playroom, adjacent the garage and of course I was on third floor, evidently put off once again what I was tryna finish. But no more putting off. Thanks to ADT, those fearful thoughts are not there and for that I will always be forever great full. So after all that being said I can’t expect perfect. However if I had the ability to actually control the movement on each camera and pin point what I’m looking at/for, wooooo weeee, now that’s when I’d say we’d be talking serious business. But, ummm, who am I to say something’s not perfect? Lord knows I’m not. But who is? Right? ADT - you guys rock!!! Thanks a mill!!!!!! Hanife

So Glad!. I was with another alarm company for almost 10 years and in all of that time I was never as happy with that alarm as the one I have now. I have worked with the tech Robert and he was so accommodating and helpful. He was here to please me and he made me feel like I was the only and most important customer he has. His insulation was flawless,neat and very professional. It was getting late but he wasn’t leaving until he had us totally comfortable with our new system. I had a small issue arise and had to call service. Wow I worked for the largest tool manufacture in the world for 40 years and we proudest ourself for customer service. Well ADT does the same thing. I had two different people working on my issue and they stayed with me until it was solved. Again I felt like I was ADT’s most important customer. Thanks guys for showing me some company’s practice what they promise. Gus Trapani

Unsafe. There is an incredible delay between logging into the app and being able to arm my home. After opening the app, i see “connecting” on the home page for sometimes 5-15minutes even up to hours as I wait for the app to connect to my home system. I have even left my home disarmed overnight simply because I couldn’t get the app to connect to my alarm system. I have full internet connection at 50mbps and no issues reaching any websites on my phone. I turn WiFi off to attempt to connect via LTE to the app and the same thing occurs- “connecting to system” for 5-15minutes, sometimes it fails all together. So despite multiple connection modalities and ability to reach all other internet based services, it’s clear this is on ADT. Cox communications, my prior home security company, had a far superior response time with the app and truthfully a better all around experience. I pay for Pulse upgrade for remote access via my phone and it has let me down to the point it could be unsafe in the right circumstance should i need quick app access, not to mention leaving my home disarmed overnight due to the app’s inability to connect. Very dissappointing for the world leader in home security.

Good Service in Theory. Very briefly, the 3 Star rating is solely for the issues we’ve had with ADT cameras. At least 2 to 3 times a month we have to reboot our system to get the cameras to comeback online. I hate when we have to go out of town. Because if we are not physically at home to reset the cameras, our home is just in the blind. We’ve had to call technicians out about 3 or 4 times to replace equipment. The chimes are also weird, when the alarm is on, someone could actually break in our home and be in here at least 60 seconds before the alarm comes on. The chime should should be activated even when the alarm is on, especially when it’s set to “STAY” mode. I think when our services are down, our bill should be prorated to reflect that. That would also give you guys some initiative to fix these issues.

Not enough thought put into this. I would recommend ADT to anyone; It’s a great security company. However, I feel like I am not getting what I pay for with ADT Pulse. The app feels old and stale, and the Web Portal is even worse. It feels like there wasn’t enough thought put into the design and use of Pulse. A lot of controls are put in awkward places, and camera feeds often black out or take a long time to reconnect. The app is missing a lot of controls that are present in the web portal as well. The web portal itself has no clear indication of where features are, like putting “Alerts” under the “Rules” category, but also having other alert options under the “My Profile” section. That’s also another thing, Pulse doesn’t send notifications unless you sign into an owner account, which is complicated, especially because it has to be done each time you reinstall or get a new phone. There’s also no special notification noise, meaning if there’s a true emergency, I’m more likely to ignore it as another notification from social media. The point is- the little things snowball, making the entire experience of Pulse fall apart.

Monthly Charges, Reliable. App...Not So Much. 🙄. This is the most unreliable app I've ever used. And that's not a good thing since I depend on it's functionality for the security of my home. To make matters worse, I'm paying $60/mo. for this unreliable app. Upon opening the app, the arm/disarm function usually takes literally minutes to connect...even when I'm on my home wifi that usually runs at 180mph. Sometimes it doesn't even connect. So guests have to wait for a long time before I can remotely unlock the door and let them in. Even after it does connect, sometimes pressing the disarm button doesn't actually disarm the alarm. The cameras only work intermittently, and the garage opener fails too frequently to be relied upon as well. I really wish I could get a refund of all my fees and switch to Vivant since their app seems to connect almost instantly every time my friends show it off.

Live camera feed never works. I have been having issues with this app for the last 3-4 months. I used to be able click on expand and see a full range view of my camera live. Now every time I click on expand, it no longer gives me the full range view of my camera and instead I get a smaller . I called and the rep tried to blame it on my iPhone, then said it was Verizon and I needed to call them to fix a setting on my phone. Based on that conversation I knew calling in was pointless so I had them send a tech out. I had two different techs come a week apart and the 1st one replaced my camera even though I insisted it was the app. Finally, the 2nd tech agreed it was an app issue and called me back a few days later and explained that he reached out to icontrol, who is the developer of the app and it was a known issue on a variety of phones. That’s great to finally get an answer however, where’s the app update so I can go back to using my camera like I had been for months?? If they get can’t this app to work, then I will be canceling as I consider this a breach of contract and ADT is not providing me the service I signed up for which included the use of ADT pulse app. I do have the most recent version 8.6.1 and still doesn’t work.

Disappointing. I was really excited about this app at first, but I've had it about 2 weeks now and it falls short of my expectations. The security system is slow to connect, and a good 25-30% of the time an error message appears when I try to arm it. What was most disturbing, however, was when I opened the garage door remotely for the exterminator, and when I tried to close it again the door was offline. And it stayed offline for about 30 minutes. I actually called my son for him to stop by the house and close it. Unfortunately I don't trust that feature enough to use it that way again. Edit: Now I am locked out of my account completely. Just keeps getting better and better. So I call the customer service line. The automated voice says ADT, always there. I go through their automated menu for several steps until it says their customer service department is closed. So much for always there.

App seems fine, alarm panel really slow to connect. The app functionality seems great from what I can tell, but it takes so long to connect to the alarm panel. It’s unfortunate that you need to wait for it to connect to be able to tell it to arm or disarm the alarm. This should be asynchronous. You tell app to arm or disarm. App tells ADT’s servers. Servers try to connect to panel. If panel responds successfully, it tells the servers. Servers issue a push notification (optional) to the app. If the panel doesn’t respond, server tries again in a few seconds. If it still doesn’t respond, server clears the request and sends a push notification saying it failed. None of this requires that the owner’s app stay open the whole time, or that it actually connect to the alarm. Interestingly, Siri shortcuts seem to go through almost immediately...

ADT if not worth the money. Save yourself a lot of money and get better cameras buying your own system. Our cameras are out at least 1 camera every month. They try and bait and switch you into buying $5000 worth of equipment that you can easily buy cheaper and better. Not worth it at all. The salesman drilled into a sand mural of palm trees and herons on our front wall to hang the system box without asking if it was ok....It was certainly not ok he ruined a beautiful artistic wall in our home and I was devistated. I couldn’t believe he didn’t ask first. He said he needed a strong signal. The system is useless . As soon as we leave the house a few hours away the camera goes out and doesn’t come back. Total junk. Really disappointed. If you try calling for help you cannot get through. Just an awful company to deal with. Used car salesmen are more honest....

Disappointing. Not that this platform is stable enough for it, but you should also have 🍎WATCH access. For the extra cost on your plan this app should be far more reliable and interactive. More often than not It takes far too long to connect to my system. And I often get an error message when I try to arm the system leaving me frustrated and having to remember to try again in a few minutes making a task that should be convenient, inconvenient! On the rare occasion that the app loads smoothly it’s actually easy and fast to use. Checking zones and arming with ease and having the option to bypass on the fly is clutch... when it works. Now we just need to get it working like that every time. Then think about integrating the 🍎watch. Would love to be able to check zones arm/disarm with the same zone bypass options and view cams. I know I’m asking for a lot but you also require quite the premium cost on your equipment and service as well. So I think it’s a fare ask. Hopefully someone that matters actually gets eyes on this and takes note lol

Going Down In Flames. I used to love the app, I’ve had it since Pulse began, I believe. There have been kinks and snags along the way but overall, the app has been a huge success in my eyes. Exactly what is necessary given the technological times. Lately, it’s been a gigantic regression. The app asks for my feedback at an inopportune time, I decline. When I re-enter the app later and attempt to give feedback, it says “We are currently unable to access the app feedback form...” over and over and over. I cannot give feedback through the app anymore. The bigger issue is that my Nest thermostat and ALL connected devices have disappeared and the option to “partner devices” is grayed out (along with the camera, lights & switches, thermostats, and locks & garages tabs). I had a new hub installed (ADT ONLY replaces outdated equipment if it FAILS!) and it’s been like this ever since. It used to be a command station for my home...now it’s a reminder that I’m spending money each month for something that I don’t receive!

No screen rotation. App useless. App is virtually useless to me now. App used to rotate the screen when viewing video or live camera so you can see picture details. It stopped doing that for over a year now. When it first happened, I figured it was just a glitch and mentioned it to support a couple times. I had hoped with each app update it would be fixed, but now it's time to lodge a major complaint here, as I've stopped using the app due to this issue rendering it useless for me. I access my account on my phone 99.9% of the time. Even when you could rotate and expand the screen, it was still not as good as a huge desktop monitor for details, but you could see good enough detail in full expanded screen mode on your mobile to be useful. The tiny preview window is just that. Preview. You need to expand it to see details. Now you're stuck with tiny preview screen. You cannot see details on a screen that does not rotate when you rotate your phone. They even removed the little "expand screen" icon which was always on the lower right corner of video and snaps. So this whole downgrade was ON PURPOSE. And it IS a downgrade. They broke it on purpose. And THAT is why I am now posting this complaint here in the hopes they will fix what they destroyed and restore the seamless screen rotation for proper viewing of one's security videos and snaps. I'd give this app 5 NEGATIVE stars if it was possible at this point.

Missing Key Feature. You can open the app and see if your system is armed or not but on the history of activity there is no way (that I can see) to look back and see when alarms are set or not. The app USED to be configured to include notifications all throughout the history that said “system armed away” or “system armed stay”, “system disarmed”. But now it does not. This is a problem for me because when I travel, I don’t know if my family members are actually using the alarm system unless I check real time. Who has time for that 20 times per day? I want to know when my kids went out the night before if they turned on the alarm when they left. I also looked at the app just now and it looks like my alarm is not armed. Did someone disarm it? Or did it just not get turned on for some reason. I think not having this information is more than a pain, it’s a real security problem. Please add this feature back please!!!!!!!

Wish o stars was an option doesn't work. Update: if possible has gotten worse. My app/system hasnt recorded anything since the 15th. I have unpugged and unplugged even the router and the modem. I have been a customer for YEARS! Finally called tonight was told I guess we could send out a rep but if we do and it isn’t our issue you have to pay. AGREE W THE PREVIOUS REVIEW APPLE NEEDS TO TAKE THIS DOWN! When I first received the app it worked great. After the last two updates WORTHLESS! When I contacted them they pretty much had no accountability and stated they could see it worked. I was having trouble with camera clips within the app not showing the most recent one. They told me they could see I have clips saved and pretty much the tone of their email to me made me think I knew nothing about technology. Why would one want an app if this is true. I know for a fact coding and websites make apps for people and companies. Now when you try to access clips it just gets stuck on camera.

09/27 UPDATE - Completely useless. UPDATE: the update that ADT recently pushed has been like night and day. I have had close to 100% consistency on using the app (either through wifi or cell service). I'm SO extremely grateful they made the adjustment that I'm sure many people desperately needed. I'm giving 4 stars because I still have issues with the actual system, but the app has been great so far! If I had known of the inadequacy of this app while subscribing to their service, I would have gone with a different provider. This app will freeze my phone constantly, regardless of if it actually connects to my system or not. It almost never works, which have caused me to set off my alarm many times just trying to enter my house. I have spent countless hours sitting in front of my house, either trying to get in, or trying to set my system to leave. Absolutely ridiculous, useless and frustrating, to say the least. Do yourself a favor and find an alternative, or wait for them to fix this stupid remote access.

ADT Security is highly recommended.. I switched from another cheaper home Security Company because of inconsistent customer service, inadequate equipment and their out sourcing of call center. I got inadequate equipment, security and service from the previous company. Fortunately, ADT equipment is superior and security so much better. ADT monthly cost is higher but reasonable especially with much improved service and security. ADT initial professional installation and basic equipment is free. This includes the front door RING system with camera, motion sensor and intercom. My wife and I are pleased with the professional installation with improved security and internet fire alert. Their cameras cover more area and is clearer. Switching to ADT is one of our better decisions we made. ADT is a dedicated security company with excellent customer service. Highly recommended.

Good, but a few tweaks would make it great.. This app has the potential to be great. However, there are several issues. The login settings revert to “password” every 3-4 times I log in. I then change it to “Touch ID” only to have it revert back. This is very aggravating when I’m trying to open my garage door. Also, geofencing would be a great addition. Currently I have to tell the app when I am home and when I am away. This could easily be automated. The last issue is with the Alexa integration. Why do I have to tell Alexa to “ask ADT” to set the alarm or close the garage door? I do not have to ask Philips Hue to turn on my lights. ADT also does not integrate with Alexa routines. This would be another great addition. I know some of this seems Vicky, and the app does work well, but it is not quite good enough for four or five stars.

Love my system upgrade!. 6 months ago while rehabbing from a knee replacement, I thought it would be a great time to upgrade my alarm system. I have been an ADT customer since they installed my original over 20 years ago. The technician came in, and in a short time brought me into the 21st. century. He put sensors on my windows, indoor camera, and hooked me up to WiFi. As an older person, this is really convenient. No more rushing to get out, no more rushing to the panel to shut off the alarm when coming in. I simply use the remote after I close and lock the door. This has saved me a bunch of rushing around, and that's great. The system is so reliable that I can set it with my iPhone or iPad well away from home. So I love my upgraded system, wish I had done it sooner. Deb

They continually REMOVE features. Terrible. Used to have home view. Now they don’t. Wonder why they don’t brag about removing features. Probably because they’re ashamed for being so cheap and petty. Better dl it now while you can still arm and disarm with it before they turn off that feature to save money as well. Typical corporation, claim they care and sell you a feature set that proves it, then they remove what you were sold on while they hike your rates every month. Someone else commented they wanted home view back and a developer replied with something to the effect of “thanks for the input, we’re always looking for features to add”. How about you stop taking away features that were already offered and used as selling points by your personnel? God knows your over leveraged and looking to cut costs, so why don’t you start by reducing you CTOs salary instead of robbing from your clients? Your customers care when you take away features, not when you cut the salary of the person that decided to take away the features to save money and paid their paycheck.

iOS app broken. Try to open this app for more than two weeks and it continually shows the rotating circle to load but never completes. Called customer service and they said “oh are you using and iPhone?” When I replied affirmatively the rep said well there is a known issue where you aren’t able to load the app on iPhones. Okay, we’ll It’s not known by me and I pay a monthly fee for monitoring. You would think if there’s a known issue with one of the biggest group of smartphone users, you would preemptively sent an email alerting them to the issue. Seems like that should be included in my $60 bucks a month. A simple email would have saved me the 18 or so minutes I waited on hold to speak with a rep, which in and of itself is another issue but I digress, Wondering why I continue to pay for this service. Months later: app still broken. How is this possible? No wonder they’re probably getting trounced by the new competitors like simplisafe and others. Unacceptable.

ADT Service and this App is Horrible. The last update has made this app function more poorly than before. The cameras has NEVER loaded instantly in the app allowing us to view someone knocking at the door or walking around our property. Now, it lags so long that by the time the camera loads the person has left, or is ringing the doorbell for the 6th time waiting for someone to answer. The camera loads so slowly it only records a little bit and misses initial approach to the house or cuts the video off too quickly. It also disconnects the cameras from the app giving error messages when there is no reason (my high speed wifi that I upgraded per ADT recommendation is working and there are no problems for all other devices/apps, etc.). Now I can’t arm or disarm using the app. This problem has been ongoing for over two weeks. The first issue has been going on since installing the cameras. I spoke with an ADT agent and was told to get instant viewing like my daughter have with her Vivent Alarm system, I would have to upgrade my alarm package to a higher priced package. I CAN’T wait until my contract ends. I’M HEADED TO VIVENT, and I don’t care if it’s more. I’ve seen how they work and they’re way BETTER. Before you say to call, I already did (several times) and issues still persist. Please fix this app!!

Don’t use ADT. Do not use ADT they lie to you. I was told by my tech that I would have 3 days from complete installation to cancel services with no fees or and money required. However that wasn’t the case. They installed the panel and window sensors. Then left. Then came back a couple 1-2 weeks later and installed the cameras. On this date with everything installed was when I was informed my 3 days started. After all, how do you know you want a product until you get the finish product. After playing with the system for a day I noticed the camera quality to be very bad. Plus the cameras can only take 30 second clips then you have to wait 3 minutes to take another clip. This is unacceptable. So I called to cancel and they then told me that to cancel it was 3 days from the original install. I was very upset to say the least. So I tried to still cancel and now they want pay for all the equipment and pay 1200 dollars just to cancel. Do not use ADT they are liars and now I’m stuck paying over 2,000 dollars for a service I did not want and with outdated equipment and services... so disappointed in this company.... please don’t waste your time or money.... Lol look at their response... they don’t care about you..... they didn’t even read my complaint... I want my money back not more bad cameras...

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aaa. always works !!!

Not working. Ever since the new app came I cannot access my settings anymore. When I try, it says, password not good. Did not have problems with the old app. Fix it. Thx

Buy a nest. For the amount I paid for my 2 systems (50k). I was better off investing in some nests. Camera quality is horrible. Monthly fees, app is slow and glitchy. One of the worst decisions I ever made

Doesn’t work anymore. Not sure what you did but this app doesn’t work for the last few days.

Alarlm. Love it!!

Simple. Rarely works. Fix it

Pulse. Very dependable and extremely easy to operate even for me lol

History repeats.... never update the app. Since last update. All my devices are off line. It seems that every time “bugs” are resolved; new ones are created. Big waste of my time.

Should leave older versions of app working.. I cannot now access Pulse on my Apple 2 because I have to update the app. But it will only work on IOS 10 which will not work on my tablet. So Pulse is now not accessible to me ( unless I buy a new tablet )Grhhhhh

ADT APP. Excellent APP, the only thing for me, is please state the time on the app ,so we know if it’s the exact time in your region or location. With the time change to EDT , customers need to know for sure. It seems like an easy computer fix . Thanks Peter Dippolito

Love it. I love the app! It’s so simple to use and I love how you can pair it to nest and google!!

“Log in failure.. The request timed out.”. I can’t even log in... it is completely useless.

No crime map for Canada. I live in Canada and use the App for my home security, the new update does not show Canadian cities crime rate, very frustrating...

No good. I want to use the ADT app on my IPhone 6. But I can’t get past the update which needs IOS 13 that will not work on my phone. What a load of smelly stuff.

Safety for a nominal fee. Love ADT, the ADT app and the combined services! God bless.

Why can’t passwords be saved?. Your app asked me if I “love the app”. I tapped “no” because you can’t save the password. After that I wasn’t able to submit, so here I am.

Useless. The older version worked well on my iPad 2. I was forced to upgrade and now this version is incompatible with my iPad. As my iPad cannot run ios10 this app is useless. ADT has not provided a means to retrieve the older version of this app so unless I purchase a new iPad for cad$1000 - this app is useless.

Easy to use!. Easy! Easy! Easy! Gives you flexibility and up to date information about your home and system. A wonderful app!

Mismatch Information. I downloaded this app after our security system was re-activated. Every time I use the app to arm it, like Arm Stay, it would work but if I log in to the app after several hours, the status will show Arm Away! This is confusing! Help!

Useless!. Won’t even log in. This app needs a quick burial and replacement. If this is all ADT can come up with, a person has to question the quality of their security system as well. Are we paying good money for a sub-standard security system?

ADT Pulse App. Have had this app for a few years now and have seen it’s many updates and interface changes. Overall a decent app but there is lag with the camera window and on occasion the alarm is set but upon returning home it shows as still disarmed. The odd fluke but overall an okay app.

Brutal. Cannot even log in anymore so its totally useless.

No HomeKit compatibility. ADT why would you make this app without HimeKit integration? Would make Pulse so much more useful and easier to use.

Never works when I need it. It constantly needs me to log back into the app whenever I go to use it. Problem, I can’t have my own login, one per house, so I use my wife’s login with a password I can never remember.

Reliable. The App is still very reliable in Canada even though Telus Mobility bought ADT Canada a few years ago. Although it is outdated it still works great for me!

Still Doesn't work. The next new update doesn't work. Period. Please fix this asap! This is ridiculous ADT. Update November 2017 - yup still doesn’t work. Wow

AmaIg app. Easy to use and so convenient

Does not work 75% of the time. After many years of lack of connection or failing to change the state of the system it finally started to work a couple of months ago but now we’re back to square one. Very irritating.

Like it. Good app, easy to use

Crap service. I have had ADT in my house for coming up to 6 years and need for the first to use the app last Sunday and it failed. When I called I was told that everything was down so that I can understand be when your 1000km away and need to use the system for the first time it’s not good so I ask how often this happens to be told this is the first time. Well a week later it not steaming camera footage and yet again I get told to delete the app and reinstall it and guess what still nothing. They don’t care about you or your home as long as they are taking your money

App works great. Great app very intuitive. Lots of useful features and easy to use automation. You can see the amount of time and effort that goes into a high-quality app like this.

Off line. I cant view my cams or notifications for a while now. Sent 2 mails and still no response from them. Dont pay for this service. Always a bug. Will delete soon and cancel my Pulse service.

Doesn't work. It won’t connect to the system ever since this new update. Please fix!

Convenience and peace of mind. I can’t say enough about the apps I have that make my life of work travel so much more convenient. This app in particular is great. I only wish I could hook my own installation of Nest, Schlage Locks, Hue lights and Ring Doorbell could be integrated into this app install. Only thing missing.

so bad. when i open the APP,the network connection was lost

Not impressed. Asked ADT to upgrade my system to one that is compatible for someone who is blind or low vision and ADT said that they have a system that can accommodate people with disabilities. ADT sends a sales person and a technician out for an assessment for the new ADT security system and neither one had a clue if the ADT system is accessible for people with disabilities. Big waste of time!

Copying from my clipboard. ADT has no right, enough said.

Wow. Simple d’utilisation... et vraiment pratique!

Great app. Nice easy app to use.

Now totally unusable. Today an upgrade was released requiring iOS 13. We have iPhone 6s which are limited to 12 and the system we relied on for remote access and control in unusable!!

Most garbage app ever do not buy. Whether I'm connected to LTE data or full bars of wifi this app never works. The system doesn't even respond to this garbage app. Waste of money don't even try to buy it... literally unusable.

ADT. Excellent app

Nice layout. Like the layout and features, would be great to be able to reset the pulse portal remotely. Had a recent wi fi outage and had to have the portal reset manually. Otherwise the system works!

Non functional. The new version of this app (changed a few months back) is almost non functional. You wait and wait and wait for it to connect - sometimes it does sometimes it doesn’t. The whole point of paying extra for ADT pulse was to have a clear site to my alarm remotely and it appears as though I can no longer do that. Please replace ASAP

AWFUL!. Useless. Doesn’t work. Not sure why the app rating is showing 4+ all of these reviews are terrible (and accurate).

Intermittent Connection. The app works great when it doesn’t fail to connect. The irony is that ADT customer service always claims that the issue is with the panel, but it always sorts itself out. It just gets frustrating when you can’t connect. I still give it a four simply because it’s convenient and easy to use.

Useless app never works. Keeps freezing and never starts. It also freeze all my other apps for few minutes and I have to force my iPhone to restart.

App should do more and buggy. Good app and use it but The app crashes every time you try to go to settings. Can’t get rid of welcome message. Should be doing much more. Captures cannot go beyond 24 hrs and sometimes less.

Won’t connect to alarm system. Ever since you updated I can’t connect to the alarm system!! I can’t disarm the house. Can’t do nothing! So annoying!!!

Pretty good but wish I could filter the activity view. Good app but wish I could filter the activity view by day and by sensor. Love being able to turn on and off the alarm remotely - no need to give my security code to contractors, cleaners etc.

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On-line better than this App. This app connects to my ADT home system about 75% of the time in under 1-2 minutes. The other 25 percent is anywhere from 5-10 minutes to never. Sometimes it will arm/disarm my system, other times I have to close it and relaunch to see if the system status has changed. When the app does connect to my unit, only 10-15% of the time I can access my Pulse Camera. If someone were to break in and I'm not in front of my computer, I would have no way to capture the imagery from the camera. Regular computer-based access is better than this app; I at least have better success in viewing my camera. One last nitpick; I've deleted the welcome message in my app Inbox 10 times...and it always returns saying "Welcome to your ADT Pulse App...". Totally not worth even having on my phone.

App not working. For the last several months, at least once or twice a week the app is down. I can not logon. I call ADT and I am told they are working on the problem but not to worry because the alarm system is still working just can not use the app or the cameras. When I'm away from home, I like to use the app to view my cameras to see who was at my door, in my yard, etc. I want to be to arm and disarm the system through the app while I'm away but can't do this when the app is down. Whatever is going on with the app over the last several months wish they would fix it because I'm seriously thinking about switching to another security company.

Too long to connect. The app takes way too long to connect to the system. This has nothing to do with my phone, cell service or WiFi connection speed. This has been going on since the new look of the app. In the previous/old look of the app, I connected to my system almost immediately upon launching. However, now, this app feels very unreliable. For this to be a security based system, you’d think it would be quicker to connect and respond. Sadly, it fails so badly. I am deeply disappointed about something that use to make me feel secure, now scares me wondering if it will work or not. The app is also not recording (and hasn’t for about a month or so now) to show me which sensors were triggered and what time they were triggered. For example, if I opened my front door, the app never shows it. This is totally unacceptable for a security app!

Can the app be made to just stay logged in.. It can take minutes to get logged in especially if the login fails. Apps like safari can be up instantly even if closed and the phone locked in the mean time. Shouldn’t take more than 10 seconds to validate a Touch ID, even if the phone is switching from from cellular to wifi network access, as happens when I pull up to my house. I use the app to disable the alarm and open the garage door often enough. Other than the reliability of the login process it’s a great app and addition to my home. Just that sometimes I’m in a hurry when I arrive home.

Awful. Everything about ADT has been a nightmare. The technician who set up my connection never set it up, so I’ve been without a working system, unbeknownst to me, for 9 months. I don’t live im the best neighborhood, so having a security system was important to me. Well 9+ months in, I started getting a connection error on my panel. I have a technician come out and he ends up telling me I’ve never had a connection and to call ADT and complain and ask for my money back. So ADT is called. They told me it was my fault, and that the app was the only problem (the technician blatantly told me I had no connection whatsoever). No refunds, no peace of mind, nothing. The customer service has been brutally terrible from the beginning and I haven’t even been given the service I have been paying for. I have zero respect for ADT. Worthless.

Secure system. I live my ADT system because I can set the system up and leave without worry. While on vacation this past summer in Mexico I received a notice that someone was trying to break into my home. At the same time the local police was notified and dispatched to my home. When I went back to the ADT app I could see the police as they were checking the outside of my home. My home was never entered as the alarm went off and frighten them away. I am happy with my system. Periodically I have a problem setting my alarm as I am about to leave.

Meh, so long!. We’ve been with ADT for decades. No problem with the old fashion sensor tripped, call the police type technology. But for camera security and app technology, we’re just going to have to investigate other providers. The app is incredibly slow and unreliable. We have caregivers come to our home to assist with our special needs son. He’s nonverbal and we have concerns, heaven forbid, that he may be mistreated. In addition, recently, the app was down for an entire day. This was the icing on the cake ADT. Also, just remembered, had a carbon monoxide sensor that continued to go off. We contacted ADT and discovered that the sensor had an expiration date. I agree that’s a good thing, but no advice to replace was offered. She suggested calling another 800 number, which we did and was told that could be taken care of online. Customer service…

Erratic behavior. I’m very frustrated with ADT Pulse. I’ve had the system since 2018. Oh we’ve had multiple issues all right. Customer service is pretty good-if you can stand the sometimes long wait. However the knowledge they have is fair to ridiculous. I dread calling. But I digress. For the past several weeks, arming the system via the app has become very erratic and therefore frustrating! I want to use my iPhone 12 app to arm/disarm the system as it will bypass open windows without my having to enter a bunch of codes! But when it takes up to 5 minutes just to connect to my system, well that’s unacceptable! I’ve no clue and of course when I called in the problem, it worked perfectly! Why? What’s the deal?

Lots of issue with login to app... Last two years this app has many issues with login. This week alone I have to delete app from my phone and reinstall it. It worked for a day and stopped working again. Also slowest app to open and function in my phone. ADT, they are good at monitoring my home but this app is worst than anything else. I have garage controllers installed with ADT as well. They are running slow too. Every time when you open/close garage it takes while to finish the function. Even sometime I have to close app and reuse it to do next function. Update: Now opening app without touching any key it opens my garage doors. Also many time it ask me to login again even though it saved my profile in autofill form and faceID. Not liking at all. Feels like I need to switch other competitors.

Unreliable app with connectivity issues to the system. Had the ADT system operated by this app for a while and over and over again, the app proves to be useless as frequently it fails to connect to the system, which makes it impossible to arm or disarm it remotely. Customer service is of no help - every time I contacted them the answer is always the same - “we are working on this”. Well, work it out already! This is something new as for couple of years everything was working fine, and the issue with app connectivity started to come and go over the last year, and recently became pretty much an ongoing problem. Hence - 2 stars, at least until the app functionality is restored…

Additions and communication that Pults can no longer be fixed or added to. This is the most ridiculous thing I have ever heard of they wanted to charge me almost $1200 to redo my ADT I’ve been an ADT customer for well over 30 years before they became a DT and I could not get a indoor camera and six window mounts door mounts add it to the pole system they wanted to change the whole system which would’ve cost me $1200 that was ridiculous and also they were not forthcoming I got two different prices for the indoor cameras I wasn’t told what the outdoor camera was going to cause it was a complete mess I went with another company

Total Failure. The app keeps shutting down. I can't open it at all. Update: I called ADT today and they had me change my password etc. I updated my software on my iPhone. I deleted the ADT app and then Downloaded it again. It’s still crashes it still doesn’t work and ADT had no answers for me. They had no information that there was a problem with the app and I told them that they should look at all the comments. I’m very disappointed in ADT. Update: still not working. Does ADT have any interest in fixing their own app? Appalling service. Unacceptable and ADT management is entirely responsible.

Good but not on Apple Watch. While the app work very well on my iPhone I’ve yet to get it to work on my Apple Watch. It spins and spins and spins trying to “sync with iPhone.” Part of the reason I have the cellular watch is for portability of apps - not having to carry my phone always. I can’t seem to find any articles that help. Can you fix please? UPDATE: reinstalled the app. Same issue. The watch app WILL NOT work without having the phone near and on. Seems silly to not be able to use the watch version without the phone. Please fix this.

Reliability is a must!. I love this app like any app when it works. At first I gave this app 3 stars but then gave it 4. It has proven to be reliable and has given me a certain sense of connection and security when I’ve truly needed it. Security, connection, and peace of mind is an absolute necessity. After some research I’ve combined two of the ADT security systems for more coverage. There are things that each of the two systems do that the other one does not. As far as this ADT app goes it can definitely be improved. I understand that we have to be reasonable when it comes to app loading time but when I need something right now I need just that, right now. I like the company for what my experiences have been. I look forward to the improvements.

ADT Service.. When I got the service, it cost a little more than expected. After a while, I found the service was helpful. One thing I regret was shortly after purchasing the system and cameras, I saw ADT ads for free cameras for Veterans. Being a 22 year veteran myself, I wish I had waited. Having an extra camera or two would have been nice. Especially since they now offer outdoor cameras. Guess I have to deal with it. Otherwise, I would recommend ADT to other veterans and would gladly tell them so as I have done with others. I usually tell them if they compare the service and price to other security services, they would come out on top with ADT.

recent “update “. After being in the hospital for 3 weeks I wanted to make certain I can keep a camera view at bedside until recovery. I had ALWAYS been able to view our 4 outdoor cameras prior to this with no issue on my tablet. Suddenly I can’t even find any trace of a ADT login on my fire tablet! It’s truly annoying because the “upgrade” did exactly the opposite! I am beyond annoyed with this! We pay significantly to have access and now, other then my iPhone access I cannot view my cameras! Can someone please provide a fix for this?

Another update fail! This is the 2nd time. Another update fail. Last Friday’s update was a fail, today’s (Monday) update another one that does not let me log in. It’s circulating and stays that way. Nada uugghh. So right now we need an update from that update from this update to be updated for performance, bugs, fixes etc. Can the people employed by adt techies try the update out before releasing it. That should help the bugs and fixes hmmm UPDATE: For all! I uninstalled the app. Rebooted my iphone, re-downloaded the app and was able to sign in and use the app. No problems thereafter. Hopefully this should help others.

ADT is great but the app has issues. I recently changed the battery in my smoke alarm. The ADT pulse app still indicates the battery is low. I called ADT and they said they are not seeing a low battery message and they’re not seeing any problems. They said to give the app 24 hours to update, and then to re-install the app which I did, but the low battery message still persists. The bottom line is that you have to rely on your main panel or call ADT if there are problems with your system - you can’t always rely on the app for accurate information.

ADT service is abysmal. This is not a review of the ADT pulse app, but rather review of ADT itself. Maybe someone from the company will see it, but I doubt it. The ADT service itself is abysmal. My alarm hasn’t worked in weeks because of a long range radio problem. They have done nothing to fix it despite multiple calls from me. I’ve waited over a half hour on the line to schedule a repair technician, only to be left hanging and haft to hang up. When trying to cancel my service today I’m told that their cancellation department only works Monday through Friday. Can’t wait to find another alarm company that actually works.

Great when it actually works. It only works 60-70% of the time and there’s always a long delay. I don’t always use the door where my keypad is so I rely on this app. It’s usually at least 30 seconds for it to connect and then arm/disarm. Disarming is really hard if you’ve already entered the house because it usually doesn’t respond in time to cancel the alarm signal to ADT. It also freezes a lot when trying to arm the system and that effectively shuts the app down entirely. Even if you close out the app and restart, you’ll just keep getting a message that says the action can’t be completed because the previous action is still in process. When it does work though, it’s quite useful. I don’t have to go through my creepy basement most days.

Alarm Radio issue. Sierra Beckworth provided ‘EXCELLENT’ customer service. My app was not communicating with the radio. She explained the possible root causes and solutions and methodically guided me through troubleshooting to resolve an ongoing issue that has lasted months and a couple of technical support calls. She was also very efficient and expressed joy and CONFIDENCE in resolving the issue and work ethic. I think she would an excellent, effective and successful trainer!!!!!! In the short time we communicated she seems highly skilled and trained well. I hope she’s recognized as a VALUED EMPLOYEE that she surely is. Thank You!!!!!!

Saved my house from fire and my dog’s life. About a week ago, we had a power outage while I was preparing a meal for a guest. We had to go out to dinner since it was not going to be fixed until 8pm. We hurriedly left the house but I forgot to turn off the electric stove which had oil and butter for sautéing. While at the restaurant I got a call from ADT saying the smoke detector had gone off after the power was restored. My neighbor graciously offered to check and found the house full of smoke and a stressed dog. Had it not been for ADT’s call, I could have lost my house and my precious dog. I was never so happy to have an alarm system! Thank you, ADT!

Thought this is what I Had last time.. I had a security service with another company. They seemed to have all of the same bells and whistles. It turned out to be an unsatisfactory service. So I called ADT. They came out the same date and set everything up including this app. This is not at all like the app from the other company. When I turn on the alarm from the app it goes on almost immediately. With the previous app I could be half way across town before the system would arm. I could say you get what you pay for but the other service was about the same price with much better customer service.

New update! This app is worthless! SUXCS!. Wow! My old school keychain remote works better than my iPhone? I love my old school keychain remote, I can arm and disarm my alarm system. I even bought a second for my wife to use. WARNING don't use your iPhone to disarm the system, once the alarm system is set off, or tripped! This app will fail, quit. The app works arm and disarm the system. It will not Work, when the alarm system is tripped! The app fails and quits! New update! Okay calling up adt this app got update , now this app took a last hit, in failure, quits! Last night my alarm system was tripped, set off! Adt called, no emergency, I tried to us My iPhone 7 Plus 256gb, disarm, the app failed, quit. So, Adt customer service helped me deactivate my alarm! Update: This getting worse. This app needs improvement, today’s standards not old school.

Losing Z-Wave. Since the last update, the app has been losing the connection to all 8 of my z-wave devices. When they are scheduled to turn on, the app re-establishes the connection. When they are scheduled to turn off, the app drops the z-wave connection. Re-stetting the mesh network alone does not reconnect any device to the network. Unless I am physically able to reset the device (impossible remotely), the device remains inaccessible. Unacceptable. What is worse, the app lost the connection to my z-wave thermostats, and it took several hours to re-establish their connection to the mesh network. Update 1: ADT responded quickly by sending a technician to my home to troubleshoot the Pulse device. After running diagnostics, he reset the zwave and WiFi cards and reconnected the zwave modules. Pulse has been stable since then and the app is performing well. Update 2: Oops. 3 lamp modules just went offline, two hours after the technician did the Pulse device reset. Update 3: I updated the app to the latest release several days ago and the app has not lost its z-wave connections in the last 48 hours. It looks like ADT resolved the issue. 👌

ADT should be ashamed to publish app. I had ADT for over 4 years. I used this app daily during that time and was one of the more frustrating things to deal with. Don’t get me started on ADT as a whole (different review). I was excited when this app was released and thought it was going to make things so much easier. First off, it crashes all the time and consistently, not just an update needed but just bad work from an engineering perspective. Then the times it is working, the arming and disarming function (literally the main use of the app) doesn’t properly work and shows incorrect info and errors. Makes you try multiple times to arm and then is non responsive in the app. You small concerns if you have ADT and run from them as a whole.

When it works.... When it works, it’s pretty great. Hence 2 stars and not 1. I like being able to arm/disarm from my driveway when I get home. Some days it takes many, many attempts to get it to connect. It is terrible about handling network changes (mobile to WiFi and back again). I have to turn my WiFi off when I get home because I do get a signal in front of my garage. Not strong enough to do anything, but enough to have my phone switch. And Pulse can’t handle that switch. What I really loved (past tense is correct) was the live video feeds. I’m not sure what update broke that. But basically it says “connecting. Connected. Buffering. Unsupported.” and then rinse and repeat. I never get live video anymore. I keep hoping an update will fix it. Support told me to unplug the cameras (ie reboot then). Kind of hard as I’ve got my cameras hardwired in. There isn’t an accessible plug. I guess I could flip a breaker 😝 Luckily clips still work. So I can at least see when something occurred. So the two major features I went with ADT Pulse for - mobile app for arm/disarm and live video don’t work consistently. In the new year, I’ll dig out the paperwork and see how long my contract is. Might be cheaper to break it than to keep living with this nonsense.

First Service Call Since Installation. Our system is almost 3 years old and this was the first time having to call because of an issue. I called and was connected to a “real” person quickly. Phone operator was knowledgeable and tried to get the problem resolved. When that didn’t happen, she was quick to get us setup with a next day appointment to get our problem addressed. Next day scheduled appointment between hours I was available, polite and knowledgeable technician, problem solved within the hour, and questions answered all added up to an excellent ADT experience. Thanks ADT; you have met our expectations and will be referred to family and friends. Robin

Love it but..... I have a camera over my back yard. It did not go out during Hurricane Irma and all was great. Loved it. I recently went on a trip and the camera went out. I called ADT and since no one was there she said she could be of no help to me. When I got back it was the internet went out. So what good is it then? I went about 2 weeks with no Pulse coverage of the yard and 4 or 5 notes saying there was a problem with all the other alarm points. She suggested it might be the internet and said the alarms were showing still active but I didn’t trust that. It never occurred to me to call the internet folks. Can they reset you internet over the phone? Will they?. I changed my plans and came back a few days earlier. That has been my only negative experience in over two years. So I love Pulse and being able to turn on and off using my phone. Not sure what good it does when I am away and can’t reset the internet.

FIX YOUR APPLE WATCH APP....... I think it’s ridiculous that in this day and age you can’t get it together and make a app that is in tune with the times or the Apple Watch.... you Made the app.. GREAT. Now make it work............ you can start with removing the “keep me logged in” BS?? SINCE IT LITERALLY DOES NOT EXIST ON THE APP ANYMORE...literally at the login page it is NOWHERE TO BE FOUND.. so either remove the Apple Watch feature or FIX IT... it makes absolutely no sense to keep something up that is useless and extremely frustrating when you spend 30 minutes trying to find the stupid “keep me logged in” check.... waist of time.

“Offline” frequently. I’m getting tired of going to arm or disarm, and the system will be offline. It’ll be offline for a few hours and then back online. It’s really annoying and inconvenient. The guy has been out multiple times. We’ve done the phone troubleshooting multiple times. I have zero faith in the alarm system that is supposed to give me peace of mind. (Just to update after 2 years of having ADT: it’s still too frequent an occurrence to see the system offline. The main unit in the house will work to arm/disarm, but not the app. So if we drive off and I’ve forgotten to set the alarm, I either need to turn back and run inside (negating the convenience of an app) or keep driving and wait until it’s online again when I remember to try again. This also prevents us from being able to monitor anything when it’s offline.)

Please update this app!!!. I'm SO tired of being prompted for my password on this app! What changed in the last few mo's? Bc this didn't used to happen. Now it's every time. Super annoying! ADT is over rated (& overpriced) anyway, living on a reputation. Their customer svc reps are not even knowledgeable. Several mo's ago we had an error symbol on our keypad, looked like a triangle & said something about a battery. Odd bc its plugged into an electrical outlet. I called and the rep had me press a bunch of buttons. He said it was one of the sensors causing the error msg bc of our weather, recent drop in temperature. Said it would "adjust" and msg wld eventually go away. (Huh? Smh!) Well it didn't go away. We figured out ON OUR OWN it was a low battery on the sensor so we replaced it. Problem solved, no more error msg on panel.

Security at your fingertips. Easy to use app simple to navigate. Sometimes the app has a hard time connecting to my security system but give it a couple of seconds and I’m already to arm or disarm the system from my phone, with a click of a button. This app has been an intricate part of my life and my ecosystem. I get notifications on my phone all the about with the system is doing at my house. If I want to check and see if the alarm has been disarm or arm, witch windows and doors are open I can open an app anytime with ease. Just an easy app to navigate.

ADT app. I enjoy the app but it does glitch if you have a lot of cameras like me. I’m able to log in quickly to view or arm/disarm the house. Also ADT never tell you that the cameras go offline to upload footage so I have had incidents/burglaries where valuable footage was not recorded because it takes 2-3 min to upload. This is the way all cameras work unless they are hardwired for continuous monitoring. Overall I receive fantastic customer support whenever there is an issue and I’d love to upgrade my system but I’d have to pay for like 5 cameras. :( I’ve been with ADT over 4 years and I don’t think I’m going anywhere.

Problems. We have had ADT for many years unfortunately our equipment has become somewhat dated and many things no longer work well we have one motion that every time we leave and attempt to set our alarm to away we get about 10 minutes away and we get a call saying we have a motion going off and every time it is this one sensor it was replaced less than two yrs ago and we have several other problems our key pad malfunctions from time to time we pay 66$ a month and for retirees living on a fixed income that is a lot I’ve wanted to go to a new alarm Co but my husband doesn’t want to but we have become quite disappointed in our set up

Great App. This ADT Pulse app is awesome. It’s extremely user friendly and makes it easy to arm/disarm the alarm system from anywhere in the world. With the cameras I had installed, you can monitor your home from anywhere as well. You can switch from camera to camera, if you have multiple cameras and the picture is perfectly clear & crisp. There are so many benefits to the app. It has always functioned flawlessly. I couldn’t be happier and I rest assured that my home alarm system can be controlled from this app. I would highly recommend downloading this free app to add options right on your phone/tablet.

App needs a lot of improvement. I’ve used 3 different companies for my alarm system and I thought their app and system were bad not until now. ADT pulse is very slow to connect and lags all the time. It’s faster for me to walk down our stairs and set the alarm on and off than to wait for the app to “connect” to the system (very inconvenient.) There were other times where it told me that one of our door/window was open and it wasn’t. I hope you can fix this bug. I had high hopes for the company since it’s highly advertised, but the app and the system do not work systematically compared to other companies I’ve tried. I’ve been with ADT for 6 months and if it wasn’t for the 2 year contract, I would’ve looked for another company. By the way my internet connection is very strong with 250 mbps so I don’t think that’s the issue.

The ADT app is so handy!. I have been using the ADT app for over three years now. I find it very easy to use. It is convenient to check and confirm that the alarm has been set from remote locations. I can also check sensor activity from the convenience of my home. I enjoy being able to deactivate the alarm from the warmth of my car, especially on rainy days and avoid standing in the rain or cold while fumbling with my keys to run inside the office and use the keypad. It has eliminated any worry when I’m sitting at home and wonder “ Did I set the alarm when I left work? “

Love adt. Iv had ADT for over 5 years now and so many security companies come by and try to get me to switch. Some of them or cheaper then my adt fee but at the end of the day when it comes to protecting my family. Family exceeds the price so when ppl say I can beat there price i feel like if they think my family is not worth anything. I will always and for ever have ADT HOME SECURITY SYSTEM. And once my kids get older and go on there own I will make sure I get them all ADT cause I know I can count on them to protect my family and my home. Thank you ADT for being so Awsome and standing by my family’s side 24/7.

Great Smart Home integration, but always room for improvement. App works great, it’s user friendly, easy to use, and good looking interface. However, allow the user to create groups inside the app or portal. i.e. downstairs group (all lights in the downstairs area) master bedroom group (all lights in the master bedroom) doors group (all door locks). This would allow much easier control off whole areas of the home as not having to control each individual device through the app or especially through Alexa. It’s kind of annoying to have to tell Alexa to ask ADT to turn off all three of my downstairs lights individually.

Slow connection. My thumb print does not work to sign into the app on my IPhone 8. I have to sign in with my password every time. And the log in progress is incredibly slow! Most days it takes two tries to log in. Also I followed all the instructions to log into my account through a computer to get push notifications but it does not work. Please make the app better. We chose ADT because we wanted to use an app. It has been 6 months since I got the service and the app has consistently been bad :( I can log in but the app rarely connects to the security system when I sign in. It takes a couple of tries to connect to the security system :(

Overall pulse security system. When it works it’s great. Ours is not super reliable. We’ve had three instances in the last 6 months where the app would not disarm the system. So I’m not really confident I can remotely operate it to let someone unexpected in or to silence a false alarm. It frequently misses picking up known motion on the outdoor camera. Our system was very poorly installed with little regard to neat wire management and perhaps other unseen shortcomings. For instance, after 6 months the master panel battery reports low voltage. When I opened the door to replace the battery, a circuit board and some of its wiring FELL OUT. So I paid over $300 to be able to remote arm/disarm the panel while I’m in the house so that I can run to the control panel and manually arm/disarm if I have to.

Garbage app. This app is garbage. Like others, I experience significant delays in connecting to either disarm or arm when I’m coming and going. Sometimes, I’m unable to connect at all. The delay of a couple minutes seems like forever if the dog is barking. I walk my dogs in the morning while my wife and two young children sleep and sometimes I have to just open the door and run to the control panel while the alarm is going off because it WON’T connect. Update: sleeping children in the house and I’m standing in the rain waiting for this garbage app to connect to turn the alarm off so I can go inside. Absolutely ridiculous. Update: I was replied to by ADT saying that I need to wait until the app connects before pressing to disable the alarm. It still takes forever to connect and then doesn’t always work. It’ll still give me a message saying a previous message has not yet completed. Please try again in a few minutes. So my options are to stand in the rain, go back to my car, or just walk into my house, setting off the alarm while my wife and young children are sleeping. This app is absolute garbage. It’s not functionally usable or reliable. As soon as my contract with ADT is up I’m canceling. Apple needs to look into this apps reviews because there’s no way all of the positive reviews are legit.

Takes an eternity to connect. This app used to be wonderful - it logged in quickly and I used it often to arm/disarm our system. I loved it. There was an update a year or so ago and it has been horrible ever since - I held out hope that it would improve, but no such luck. I try to log in and it takes FOREVER to connect to our system - it’s is faster to get out of bed and walk through the house to manage it than it is to use the app. There have been numerous times where it wouldn’t connect at all, but it is ridiculous to take several minutes to connect before I can even try to arm/disarm. I don’t know what was done, but it needs to be fixed - we pay a LOT for this system and remote access was one of the features that we loved. When our contract is up, I will be shopping for a new system unless something changes.

Is Touch ID No Longer Available For Login?. I used to be able to login using Touch ID. That staples working recently. Did something change with the app, or is this a user issue? I’ve read some discouraging reviews about this app. I think the app is great, but it’s not perfect either. Sometimes my live view didn’t work, but once I fixed my home’s Internet issues, the live update feature worked consistently. I still haven’t figured out how to do the home map feature. Presumably I’m not using the right browser, or something like that. Again, not the apps fault. However. the app could do a better job explaining potential causes of service interruptions.

Good app need improved communications. Overall this is a good app and use it often. However, yesterday, this app did not work. I was out of town and thought my internet was down. After checking other devices, determined the possible issue was the probably the app. ADT lines busy and wait times long. It wasn’t much later that ADT posted that there was an issue with the app but monitoring not affected. Since security of home is of upmost importance, there should be more sense of urgency from ADT to post notices sooner when either maintaining app or app is down. Would avoid customer confusion and unnecessary phone calls.

Pretty unreliable. Oftentimes, especially lately, the cameras are offline for long periods of time, and then days or weeks later, they magically work again. Then off again for no apparent reason. Very frustrating, especially when I don’t know how to do most of the things on their Troubleshooting list. And it’s such a pain to have to call ADT out to rummage around in my house again to try to fix whatever is wrong. And the places where they plug in are, naturally, very difficult to get to. Usually, nothing at all has changed to cause them to go offline. They just do. When they do work, it’s great being able to access the system remotely with a phone or computer, and to review video clips. I just wish it was a lot more dependable.

Needs a little improvement. Two areas for improvement: The app frequently resets itself, so you have to login again from the start. No idea why this keeps happening, even happens when we’re still on the front porch in range of the Wi-Fi. Second issue: when setting the “away“ function on the alarm, frequently takes 3 to 5 minutes for the motion sensors to show “clear“, even if we left the house minutes before. Other than that, a very good and convenient app system.

Giant step backward. This version of the Pulse app is a huge step backward. Prior versions were intuitive, easy to use, and allowed the user to quickly get things done. This version is unintuitive and unhelpful. Best example for me is the new thermostat user interface. With prior versions, I could see everything that was going on with my two thermostats and quickly make adjustments. Now, I can see only two things -- the current temp and (I think) the temp the thermostat is set to. It's hard to say because there is no clear identification of what the numbers mean. So, for instance, I cannot tell if my thermostat is running. This is an extremely helpful thing to know particularly when you're remote. Also, changing the temp using the app takes FOREVER. You must click on the + and wait (patiently) for the set temp to update before clicking again. All keystones while you're waiting for this very slow update are ignored. So if you've come home to a house you were keeping at a low temp and you want to raise the temp several degrees, you will probably save time by giving up on the app and walking however far the thermostat is. Please ADT roll us back to a better more useful app.

Won't Connect, Support Clueless. It's very, very clear that ADT changed something in the app or their own infrastructure that broke things -- badly. Note all the recent one-star "it won't connect in a timely fashion, or at all" reviews. Also note how each of them has a form message from ADT attached to it, telling people to call support. Don't waste your time. They can't help. We've tried. Other people have tried. They're lost. The app and its connection to ADT's systems are clearly the problem, but they're taking zero responsibility. To make matters worse, this is the second time in a couple of years this problem has arisen, only to be ignored for months on end. Some of the ADT reps we spoke to on the phone the first time this happened actually had the gall to try and upsell us on a new system while the old one wasn't connecting. It's hard to feel confident in a security company that behaves like this. I'm definitely keeping my eyes open for an alternative. I'm just about ready to tear every ADT device out of our home and replace it with someone else's solution. Now to wait for the inevitable "call support" feedback to appear on this message. FIX. 👏🏻 YOUR. 👏🏻 APP. 👏🏻 STOP. 👏🏻 PUSHING. THIS. 👏🏻 ON. 👏🏻 YOUR. 👏🏻 CUSTOMERS. 👏🏻 AND. PHONE. 👏🏻 SUPPORT. 👏🏻 TEAM. 🙄

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ADT Pulse ® 12.1.1 Tips, Tricks, Cheats and Rules

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ADT Pulse ® 12.1.1 Apps Screenshots & Images

ADT Pulse ® iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 12.1.1
Play Store com.ADT.ADTDistribution
Compatibility iOS 13.0 or later

ADT Pulse ® (Versiyon 12.1.1) Install & Download

The application ADT Pulse ® was published in the category Lifestyle on 01 March 2010, Monday and was developed by ADT LLC [Developer ID: 355736426]. This program file size is 108.2 MB. This app has been rated by 833,125 users and has a rating of 4.8 out of 5. ADT Pulse ® - Lifestyle app posted on 19 October 2023, Thursday current version is 12.1.1 and works well on iOS 13.0 and higher versions. Google Play ID: com.ADT.ADTDistribution. Languages supported by the app:

EN Download & Install Now!
Other Apps from ADT LLC Developer
App Name Score Comments Price
Blue by ADT Reviews 4.3 31,095 Free
ADT Wifi Fix Reviews 3.6 13 Free
ADT Pulse ® App Customer Service, Editor Notes:

Bug fixes and performance improvements

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Find on this site the customer service details of ADT Pulse ®. Besides contact details, the page also offers a brief overview of the digital toy company.

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