AT&T Secure Family® parent app App Reviews

VERSION
11.1.0
SCORE
4.5
TOTAL RATINGS
14,196
PRICE
Free

AT&T Secure Family® parent app App Description & Overview

What is at&t secure family® parent app app? AT&T Secure Family ® is a device locator & parental control app to help parents or guardians protect their children by offering real-time device location tracking with safety alerts, screen time control, content blocker, website & app usage tracker, and ability to find a lost phone. Secure Family is for AT&T & Cricket Wireless customers. Peace of Mind Just Got A Lot Easier®



KEEP TRACK OF YOUR FAMILY’S DEVICES

* Locate devices in real-time on the Family Map and view location history

* Get location alerts when your child’s device enters or leaves a saved safety area, such as school or home

* Set scheduled alerts on your child’s device location. Are they home from school at 3PM?

* Use Breadcrumb Map as a location tracker to know where your child’s device was during the day

* Get notified when a family member’s device has arrived at a destination with Check In notifications


CONTROL YOUR CHILD’S SCREEN TIME & BLOCK CONTENT

* Parental controls to block apps and website content with age range filters

* Block internet access instantly

* Set time limits for access to your child’s favorite apps to control screen time

* Track web and app usage on child devices




FAMILY SAFETY AND REWARDS

* Help children develop good digital habits by encouraging them to track their app usage

* Parents, give your child extra screen time as a reward for good behavior

* Children can send an SOS alert to all family members

* Find a lost phone with a ring that enables a sound to play for two minutes to help locate the device

* Dual parent or guardian admin feature supports co-parenting needs


Legal Disclaimers

The AT&T Secure Family service is free for the first 30 days. Afterwards, you will be automatically billed $7.99 each month (includes support for up to 10 family members and up to 30 devices in total). Service auto renews every 30 days unless cancelled. Cancel anytime. To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family Parent App (adults, parents, or guardians) and the AT&T Secure Family Companion App (children).



Install the Companion App on your child’s device and pair it with the Parent App on your device. Pairing is required to access all features. Only authorized app users have permission to use the App to locate a family member’s device.



Note: Continued use of GPS running in the background can reduce battery life. Availability, timeliness, or accuracy of location is not guaranteed. Coverage not available in all areas.



There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device.  If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App.



AT&T Secure Family FAQs: https://att.com/securefamilyguides



The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy and the App’s End User License Agreement found at att.com/legal/terms.secureFamilyEULA.html.



* AT&T Postpaid Wireless customers:

View, modify or cancel service anytime within the Secure Family app.

AT&T does not provide credits or refunds for partial months.

* AT&T PREPAID & Cricket wireless customers billed by the App Store:

See Apple’s polices regarding cancellation in the App Store at https://support.apple.com/en-us/HT202039

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App Name AT&T Secure Family® parent app
Category Lifestyle
Published
Updated 26 January 2024, Friday
File Size 128.09 MB

AT&T Secure Family® parent app Comments & Reviews 2024

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Very upset. I accidentally chose the wrong number to be assigned as the primary parent but the app won’t allow me to change it. I contacted customer service and was advised to cancel the app subscription and to wait an hour for the app to reset the information. Well I did all of that. And here it is two hours later, I try to start the process all over and the app STILL will not allow me to change the primary parent to my ACTUAL number. This is ridiculous and VERY frustrating. It shouldn’t be this difficult. I wasted all this time trying to change this and to no avail, another dead end with AT&T. Smh!

HORRIBLE! Not even worth the free trial.. With twin boys, I just wanted an ap to shut down their data 1/2 hour before bedtime and before the bus comes...to bypass the arguing. This ap is awful. I’m still in my free trial period and will def not be paying for this piece of junk. Kids can easily disable and bypass the companion ap that has to be installed on their phones. It doesn’t work properly at all. Location is not accurate and tells me my kids are 1.8-3.8 miles away from home when they are in the house. Notifications for departure/arrival has worked once between both kids. It does not shut down internet at the designated times. Bring back smart limits....it worked and kids couldn’t manipulate it!!

Frequently not working. When this app works it works like a charm. It does the job. Unfortunately, it very frequently seems to go out, displaying error messages that “content filters and location services aren’t working” or not delivering notifications as set or having other problems. Not clear why these things happen and sometimes these problems seem to resolve on their own. But sometimes the only solution is to reinstall. Not sure it’s worth it at this point.

Well designed app - with flaws. I have two big issues with the app: 1) you can limit screen time by time slots, but not by total hours/day. I need both. Want to lock access during school hours, but then let’s say limit internet/game access to one hour on school days, and maybe three hours on weekend days. Can’t do that. 2) when I “pause” internet from the parent app it does not consistently shut down internet on my kid’s phone. Right now she is supposed to be paused but is playing away on Roblox no problem. Yesterday pause worked no problem.

Do not waste your time.. Has to be one of the worst apps. The kids can delete the app from their phone and you will have no way to contact them. Also took over 2 hours to try and get installed. Kept getting incorrect pairing and couldn’t get it to connect. Even though I had both phones in my hands. One I did get it all setup. Turned off my daughters internet to get her to do a chore. She deleted the app and kept on play on her phone. Worthless. Even worse they try to charge you a monthly fee to use. And doesn’t even work.

Uninstalled. While it is nice to have some control, there are features I wish could be altered. The VPN over ride made the phone unusable after a while. And it would be nice to turn talk, data, AND messaging off during certain times, not just the internet. Also the GPS location is not accurate. Sometimes it will be off by over 5 miles or say the other device is in another town when it is in your hand. We uninstalled it.

The jury is still out. The app has some good features, but I was surprised it didn’t have the option to block Discord message app. It’s extremely popular. I’d like to be able to put time limits on the social media apps instead of blocking totally or giving free reign. Ex: one hour on social media as opposed to hours and hours. I am very surprised that with it being ATT that I can’t block certain numbers. We have a problem with a kid that I’d like to be able to easily block with the app.

Ok, but.... All my kids have to undo it is uninstall the companion app. How to stop that? Also, RFE: add lunchtime exception to school day settings. My son would like to use his phone to listen to his music but the only option we have is for me to temporarily disable school settings during the day at lunch and re-enable thereafter, which is a total PITA.

Can’t even log in - what a waste. I contacted att to figure out why i couldn’t log in. I did trouble shooting & nothing is working. Just gives me an error message of “oops try again later”. I’m using the same log in & password from our att account online. Att told me they would have a supervisor contact me - it’s been hours & still no contact. They said they would be in touch within 4 minutes. What’s the point in this if i can’t even log in to see if it’s something i would like to use. At this point - seems pointless. Hopefully this will get someone’s attention.

They should not have apps like this aloud. I am under my wife’s phone service. Without me knowing my wife put the app in my phone that iTunes has available for at&t and took the app and hidden it of my front screen so I couldn’t see it at all and controlled my whole phone by blocking my web activate and blocking my calls that were coming in and honestly took over my whole phone and I had no clue she was controlling everything on it plus took my credit card information and used it and bought things in my name. So if you are not aware of the app on your phone you are in trouble when someone can control your life this app and apps like this that a phone company sells should be banned all the way around.

Not sure why this app is not working.. I have followed all of the instructions a carefully, and the only thing this app does is track my child’s phone location (which i can already do on find my friends). I have tried uninstalling and reinstalling the app on my phone and my child’s phone, unpairing and pairing, turning phones on and off, nothing works. Called att and they have no clue other than uninstalling and reinstalling app. Trying on an iPhone 11 so I’m not sure why i can’t get it to work.

New and improved!. This latest update is awesome! I signed up right away after seeing an ad and checking it out. I recently switched to AT&T from Verizon, and this is a good reason to stay. Can’t wait to see what the next update brings to keep my family safe.

Needs A LOT of work. I can get 20 text messages in 20 minutes telling me the app is not working correctly on one of my children’s phones. I also get notifications repeatedly that my child has arrived home, but they haven’t left the house to begin with! Very inconsistent in telling me they’ve arrived at set locations. When I try to locate them, their location won’t update. I don’t even have text message alerts even turned on, just push notifications!

Trash. This app is trash. Bring back smart limits!! At least that allowed you to block numbers, set an allowed list (for family), call/text time limits. This new app that replaced it has absolutely NOTHING for calls. Nada. Zilch. The GPS locater is never right. It finds the nearest cell tower and says your kid is there, which is usually off in some abandoned field, forest, river, or lake. INSTAPANIC! Yay! 🙄 These creators are underestimating the genius of today’s youth. They know how to disable it. They know how to switch VPNs. They know every trick and loophole to work it the way they want. Please fix this trash. AND BRING BACK SMART LIMITS SO THAT WE CAN BLOCK PHONE NUMBERS. Also, please don’t respond with your generic “we’re sorry (lies) contact us with more details..” reply because I’ve already been round and round that circus since the moment smart limits was killed, ya’ll cant fix because it’s clear the creators dont have kids or teens... Please put some parents on your testing team!

Terrible app. This app kept crashing and not working without warning. The secure times never worked, the protection against inappropriate content that we set up rarely worked and after trouble shooting with ATT several time and almost on an every other day basis having to erase and reinstall the app on both my phone and my child’s it never fully worked for more than a few hours, finally totally NOT working at all without any warning and it wasn’t until I checked my child’s phone did I find that NON of the “secure” settings we were using were working even though it said on MY phone that it was all set up.

Problematic and Underwhelming experience. Issues I had are as follows: 1. It keeps preventing my child from receiving and sending texts!!! (Main reason I cancelled) 2. Location doesn’t always update and when it does it is not always accurate!!! (We tested with my wife when she was with my child.) 3. Why can my child uninstall this app from their phone? 4. You don’t see their texts. I appreciate the effort and idea of ATT trying to make our kids safer but I’m going to look elsewhere for a better app until this one gets fixed. From: IT Manager Dad

Hacked. Hacked by criminal empire of drug traffickers who have been hacking into whatever device I have for over 6 years. Salvatore Miranti, Gaige Scott Holdaway, Robert Eugene Wear, Clayton Jay Pruitt plus the rest of the gang of professional crooks with ties to local, county and state government officials and the ability to pay off in drugs. Every call is recorded, keylogger, and stalked in and out of the house. I pay for extra security and get the same as if I were still paying for straight talk, who had no clue that my SIM had been copied and my phone was cloned. I expected much better from this company than just to be hacked STILL from the same people. I constantly have told you who they are, where they are, and what is happening as 25+ years in federal prison for hacking isn’t long enough—but I guess they have enough cash or the drugs to pay even AT&T corporation off. Thanks again for compromising my communication and being able to have an inkling of safety or support in a professional phone company.

Unsure of it.... The app looks nice and once it’s all set up I like the features. However, I get texts multiple times a day saying that one or the other kids phones app has stopped working. Then 30 min later another text saying that it’s working again. This happens every day. It’s driving me crazy!! I blocked the alerts for the texts. I don’t get it, because I check the phones and they are fine. Hopefully glitches get fixed or I may cancel it. There’s gotta be a better one than that annoyance.

No location showing without companion app!!. Young adults and teens will not allow parents to see their location. The old app showed the vicinity of where the family members were. This was a huge bonus since without bothering with companion app you could tell where your kids are. The new app took that feature away. Please please bring it back. Huge help for parents with older kids. 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻 I got this from developer as a response: Thanks for your feedback. Legacy Secure Family users ( pre App update) can continue to track location without the Companion app ( this option is less accurate and varies depending where you live). All new family members added and new customers must install Secure Family on adult devices and Companion app on child devices to work but this provides higher GPS location accuracy in addition to the parental controls features. Thank you, AT&T." But this is not true or I don’t know how to setup it up. The feature for legacy users is gone. I Can not see my kids and their location. Please bring it back!!!! So I can see where they are approximately 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻

This App gave me Cancer. I really wanted it to work as advertised, but this app is crap. Any kid smart enough to operate a cell phone is also smart enough to defeat any limits, controls, and monitors within this app. That might be alright if the locate feature was useful. It's not. First, timing: current location is far more meaningful than where someone was the last time they were located. The app rarely can locate someone on demand. Second, precision: two square miles is an awful large radius in a metropolitan area. I wasn't expecting pinpoint precision, but come on. Third, accuracy: rarely is someone located within the noted radius. Despite giving a massive search radius, the app often only gets adjacent to the person's actual location. I do not recommend this app. In fact, I advocate whatever is the opposite of recommending. Delete this app before it gives you cancer too.

Need to Require a Passcode. It’s good in theory and I am still trying to figure this App out but after 30 minutes on my daughter’s phone she was able to delete the app and get her phone back. Anyone can open the App because it doesn’t require a passcode. I have FaceID selected but it still lets anyone open the app. My kids can go undo everything I set up. Can you please require a passcode to get into the App and fix the FaceID? You have all the systems/data right there. I am not sure why you can’t allow parents the ability to easily turn on and off features. I really want this to work. I really need this to work!!!

Best yet but. I have tried almost every app out there and this one is the best so far but it would be better if it was in bedded into the phone itself especially since it is an AT&T product. Additionally, the face ID and password functions don’t work if my team wanted to login and change the settings they were just have to grab my phone. Obviously that’s also a parenting issue but it would be a nice to have.

Started out Great. Started out great! However, recently found that when checking location it would place my child in places not possible for her to travel to. So much so that even when checking in a 5 minute time span it showed her in four completely different locations... MILES away from each other. Unless she could teleport herself, this is not possible. When this first started happening with the app I panicked because I actually thought she was in a location FAR away. It wasn’t until I kept checking and double checking that this strange glitch became apparent. Discontinued app so it would no longer cause me PANIC when checking on my child!

Didn’t work - deleted. This app didn’t work and is not ready for release. As a parent of a 17 year old - to be required to install a companion app on your child’s phone that is then supposed to be paired is not a realistic option. The entire premise of this app is to impose limits, controls, and oversight of a child. Any child above the age of 5 would known to just delete the companion app or take any number of steps to get around these efforts. The pairing didn’t work anyway. The capability to turn off data ALREADY exists in the standard clunky AT&T app and online. AND I already pay $$hundreds of dollars each month for this feature. Just add the ability to create schedules. For example, Google’s Free companion app to their Wifi routers allows one to create “pause” schedules for a device or collection of devices. So I have the ability to control my child’s WiFi access very simply and without paying for a service, but the simple act of turning off cellular data... lets all see if there is a way we can monetize that feature and greatly inconvenience our customers in the process. truly. Makes me consider other carriers and I have been with AT&T for more than 16 years.

Horrible App / Horrific ATT customer Service. Installed this app to monitor a child! Put in the wrong number for the “owner” of the account. App would NOT LET ME CHANGE account owner after the mistake. Called ATT customer support. After spending 1 hour they stated I had to cancel the subscription through Apple. Telephoned Apple customer service, they stated it does not show up under “paid” subscriptions so therefore nothing they can do! ATT still says it doesn’t show up on their system, even though it’s has a 30 day trial, before billing! The “free” trial WILL NOT LET YOU CANCEL IT. But I bet when the trial period is up I GET BILLED! ATT creates these “paid for solutions” and then CANNOT HELP remedy the problem. Have been a customer for 30 years, but ENOUGH IS ENOUGH! Time to LOOK for a new carrier. Be fore warned!

Accessibility. I love the app. If I could improve on anything, it would be that you can’t change settings for locating the phone. If it’s as simple as a child turning off the features then it’s useless. Kids don’t realize the dangers of being “invisible “

Infancy stage. This app is probably the best we have found, however we are kidding ourselves when we think our children won’t use a separate VPN or other hidden social media on the web, we simply can’t keep up. That is where it is important that if you are willing to install this on your child’s. The app really needs to have a time limit for the screen time as well as the times of day to use. I think we all would be shocked to see that there is literally hours of screen time that once was used to daydream, read books, or play soccer. Screen time is important and needs a limit just like we had when young on amount of TV time. If possible, somehow limiting APP installation without our approval would also work well. If the user could not install any apps without first approval, it may help. The last thing would be to state “Until this program can be embedded into the actual AT&T phone or system, our kids will always be able to figure out a work around”. It is imperative you also talk with your kids to make this work. There still needs to be a lot of trust. Your trust in your child is still a better deterrent than this program at this time.

Parents on AT&T are in for a treat. just downloaded this app and took advantage of the free 30 day trial. will definitely continue and pay the $7.99 fee after the free trial is over. I have been struggling to find a good app that can help set boundaries for my kids. This app makes it easy to do that. the block internet feature is a godsend. I also really like the location features and the pop up alerts. Excited to use this for the new school year.

Disappointed. I’m very disappointed in this app. I wanted this app so I would be able to to keep an eye on call/message history for my kids. The time limits option would be a bonus. So I downloaded the app & set it up on my daughter’s iPad to test it out before adding it to my son’s phone. Sadly, it’s not what I thought it would be. I had high hopes this would be the AT&T version of Verizon Smart Family. But it’s missing the most important feature Monitor Usage & Activity regarding calls & texts. I feel like this app is pretty much only good for location services & maybe internet/data time limits. I’ve checked the History section a few times after visiting websites & sending text/iMessages & there is a long delay before any information pops up. I’m going to give it a week & see if it grows on me but I having a feeling I’ll be deleting it & looking for something else.

INVASION. This app is a complete invasion of privacy, and is a joke. There is no reason anyone should be able to go on anyone’s phone and lock apps as well as shut off the wifi. I understand blocking certain content but it gets to a point where it’s to much especially when your kid is grown all im saying is this is going to make ur kid not trust you. And all it will do is make them sneakier, at the end of the day you need to establish trust and rules with your kids so they don’t have to feel the need to do bad things and hide stuff from you. Be a if you have a healthy trustworthy relationship with your children you should trust that they will not do bad things. And if and when they do make that mistake help them through it to ensure they learn from the mistake, and don’t make it again. This app should not exist, because it is and invasion of privacy and it is barely functional.

noo just no. This app is a huge invasion of privacy i think apple should take it down. When I looked on my phone i saw that i got a notification from apple that said THEY CHECKED MY LOCATION 145 TIMES LIKE FOR REAL MAN. This app just made me and my family separate and just lost all my trust. Its the apps like these thats ruins children’s lives and ruins trust family’s as it checks messages in everything and one way to make this app actually good is to just have to location thing and take out checking messages and what games they have parents can stop being lazy and do that on their own PLUS THATS THE ONLY WAY THEY CAN GAIN TRUST FROM THEIR CHILDREN. just have the location thing on like life 360.

Inconsistent. We left Sprint and went to AT&T in 2019. We had Sprint’s version of the “family locator” app as well. So I can say with experience that the AT&T developers need to fix the bug that send me messages ALL DAY long about the “AT&T app not working correctly “ and that I need “Reactivate from the app”. Minutes later I get a “Pairing has been restored” even though I did nothing to restore it. This happens all through the day for all my family. We live in the city and have no other connectivity issues. This App deserves a negative . The Sprint app is much better.

Not all it’s cracked up to be!. I had high hopes of using this app to monitor my teenage son’s whereabouts and also monitoring/limiting his data usage, especially during the school day. It never worked completely. The location tracker typically worked, despite me receiving frequent messages that our 2 devices weren’t paired & location services would be less accurate. And oddly, the pairing seemed to just work randomly. I’d receive a message that pairing had been restored when I had done nothing to either device, & then later I’d get a message it was broken again. I tried AT&T support without much luck (which I’ve come to find across many AT&T services now). And somehow it’s blocking/limiting his access to use of WiFi even though I didn’t limit that (except during school hours). So he can’t use our home WiFi & is blowing through our cellular data. DISAPPOINTING APP. HORRIBLE SUPPORT!!!

Don’t waste your time.. The smart limits that att use to have was much better. You could set limits of how many text messages they could have for the month and you could turn off their phone whenever you wanted or set time limits when they could use it. The text feature was the best, because you can set limits but still allow text from family or whoever you allow. It kept my kids from texting all day long and they could earn more text messages. You also did not need to have your kids phone to set it up. Please please bring it back.

Stuck in a loop. There was an error when I signed up. Now I’m stuck in a loop of hitting Continue and then telling me I’m already subscribed and then hitting continue and telling me I’m already subscribed and so on. One time I opened it last night it let me move on and setup filters and I thought everything was good. This morning when I get in to the app, I’m stuck in that loop again. Please help! Who can I contact?

It is great app when it works. I have purchased the app as it is very useful. I mean it is useful when it works. Unfortunately it disconnects in hours to days after you set up or reconnect and you have to through process again on all phones. I have spent months on phone with customer service with multiple IT reps from ATT including their higher ups, but useless. Sometimes they even forget about you and when I have called back I was told my issue was resolved when it wasn’t. I will give it one more chance and stop subscribing.

Doesn’t work as promised. I’ve been using this app to help protect my 13 year old son from context that he’s not mature enough to look at as well as going on questionable websites, etc. I even added a website that I specifically did not want him to go on and it didn’t stop him from doing any of that. I supposedly blocked games that I didn’t want him playing and he still was able to get right on those games as well with no problem. I really don’t know why I was paying money to use this app when it didn’t stop him from anything. The only thing it is good for is locating my son’s phone so I pretty much knew where he was, but that’s all. I’m not happy with this app.

Lousy update! Why did you mess with perfection?. Seriously. This app which worked fine for the ten years we’ve used it is now crap. Doesn’t update locations when it works at all. Shows me 50 miles away from where I’m sitting. Shows my husband in a town he was in yesterday. Is now over complicated and no longer the elegant tracker it was. It took three techs (when I called because I was having trouble with the newest version) twelve hours to unfreeze the app on my iPhone. I’ll be looking elsewhere for á similar app. You really dropped the ball on this one AT&T

Teen can override time limit. This app has great features but my teen can override the time limit. When the secure family connection notice comes up on his phone, he presses it many times in succession very quickly. That somehow disables the connection and he can keep using his phone. I can see that he did it, after the fact, because I’ll get a text that his phone isn’t connected. It would be great to have this fixed so there is no way a family member can override the connection.

This app has location problems. Often this app pins my daughter off in the middle of a field in the country. Also, it does this when she and her phone are at home, no where near that location. It’s given me fear driven anxiety many times. Also, I cannot get the app to pin them at home, it always says near home, and then tells me they are home when they are not, they are over a block, at a friends house. Wish there was a way to make their locations more accurate and not pin them off in weird places. I will refresh it many many times and it’ll still show my daughter is off in the middle of nowhere when she is not.

Horrible. Doesn’t work. Save your money.. What a garbage application. The precious safe family app limited my kids data usage per day and kept them from going over a data cap. This application never works. I restrict their usage and the app just stops working. For days at a time. I get text messages saying it has stopped pairing and i have to re-pair it. And then at the end of the day it stops pairing again. My data use went from controlled and always under our cap to AVERAGING 10% over our cap. The restrictions on time never mattered. The restrictions on content never mattered. This appears to be an app designed to take $8/mo from you and make you go to a higher data plan as well. 0 stars.

Hope you didn’t enter the wrong phone number as primary parent!. If you accidentally entered your child’s phone number as the primary parent, you might as well call it quits because there’s no hope for you. You mean, you followed all the instructions of canceling, waiting 30 minutes, and signing back into your app, only to find your child’s phone number as primary parent? LoL!! Don’t call AT&T because you will turn blue. They will tell you that it’s Apple’s issue and of course Apple will tell you that it’s AT&T issue. As an IT professional myself, I’ve never seen an app in which a primary owner of accounts and it’s mobile devices not have any control on changing any setting on any app that they own. Cancel and save your $7.99 a month. It’s not worth it!

Set-Up User Interface Needs Improvement. The user interface, from desktop to mobile is not intuitive and the logic algorithm is off. I was unable to pair my child’s phone due to some circular logic which leaves this security issue unresolved even after being in touch with support- whose main contribution was telling me things I already knew. I think Apple should come up with an intrinsic iPhone solution to this problem of parenting in the digital age and ATT should not charge extra for this.

No pin on child’s phone. When I first discovered this app I was elated that we had finally found an app that would be able to control our kids phones and monitor them and their activity. Come to find out, your child doesn’t have to enter a pin in order to open the app and make changes. What a horrible oversight. Your child can go in and make changes and turn off the app so that you can’t see where they’re going or what they’re doing. They also have the ability to turn off the VPN without your knowledge. How this app is even being marketed right now is beyond me whoever dreamed up this app failed miserably in the most basic of protection. And the fact that they charge you a monthly fee for this inept app is laughable. If they fix that mistake it could be a great app. Otherwise it’s a waste of money.

Pairing the phone?. The biggest problem I have is to pair your child’s/teens phone. We should be able to set parameters without having to pair their phone or possible install something on their phone which they can easily delete. The data management should just be allowed at the plan level where the parent can set times and forget it and not have to “pair” anything. The whole point is to do what’s needed whether they agree or not as a parent I think we know what’s best for kids. Pairing is making you go through the child in essence for their permission to pair? Why? I’ve had the Verizon family app which no pairing was necessary. I’ve moved to ATT for better reception but this is not good

Whoops! Something went wrong. Very frustrating. Trying to use this app and it won’t allow me to sign in. Keep getting a message that says “whoops! Something went wrong…. Please try again” so I tried again…. And again…. And again. I called customer support and was transferred 3 times and talked to 3 different people who sit on their brains and wouldn’t take the time to help. This actually makes me want to switch phone companies all together. I really would like to be able to monitor my kids.

Only works for small children. If your child is old enough to read or has contact with friends old enough to read they will hack around this service in a matter of minutes. All it takes is for the child or a friend to spend a couple minutes on Google to find all the instructions they need to circumvent this “solution.” There are free solutions that work just as well for small children.

Inaccurate location and constantly needs re-pairing. Update - I have no clue how this app have 4 stars, when all the reviews are negative and the positive ones are from 3 years ago. This app consistently puts my kids in the wood (where people drink and party), when they are over a mile away at a friends house. This is unacceptable. No point in using this if it’s not even close to accurate. It’s been a year with no fix. I live in a fairly decent sized city (not too large, not too small), so if the gps isn’t accurate here then it won’t be anywhere. Before grounding your teenager, check an alternate app like Life360 to see their location. This app has had my kids in horrific inner city neighborhoods, when I fact they were just right down the road (verified by going there). This is THE WORST app. Unfortunately AT&T had an app that worked moderately well, and shut that down for this app that has less functionality, is extremely inaccurate, stops working and you have to “repair it to your kids phone” weekly your kids can delete it, your kids will turn the app off (mine figured out quickly how to turn off VPN functionality that’s needed to make it work), etc etc.. I want a refund!

Need better VPN blocking. I love the ability I have with this app to block adult content and such from my child’s phone. However all of the teenagers around us have figured out that if they download a vpn app and use the other vpn they can bypass all of the controls we have set up on this app. That makes the app useless. Please add coding that requires a password before the user is able to switch to another vpn, like the app has when you try to disable it. If not, there is no need in me keeping the app.

Never Worked. The app itself has numerous features that would be great. We were really hopeful it would work well. Unfortunately the app never would work. It constantly needed us to pair with our son’s phone. Even after we went through the process of pairing, within 48 hours it would fail and require us to re-pair. That is a horribly impossible feat when your child is not near you. After 2 1/2 months of utter failure by the app to remain paired, we finally gave up and canceled the service. It’s a great concept that fails miserably.

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App is horrible. Yesterday I went through the process to set it up....paid and then it kept wanting me to start over again...when I started over, it told me I was already signed up. I called customer service and the tech helped me and we got it up working. Today I went to open the app and it’s doing the same thing as yesterday wanting me to signup. Arghh!!!!! My teens are laughing at this app because it’s so lame and won’t work. Definitely not feeling any security about my teen.

App not working. My app hasn’t been working for a while. I called, spent an hour on the phone with customer service, then the app works fir 30 mins. Now it’s back not working again but I have to keep calling to get it to work properly. Waste of time, I’ve had Att fir years.

Child location could be a little better. The app is awesome but it would be much better if an out of zone location warning for child location alerts would be available. Like if your child travels outside a certain zone, we’d receive an alert. Other than that it’s great.

Option to block data was removed. I’m very upset that this update removed the ability to block users device data was removed. The companion app can be easily removed from the kid’s device rendering the family app useless. I want to just be able to manually block users data without having to install any apps on the kids devices.

Frustrated. This app was great at first, I guess when they did the last update , all the issues started. The app isn’t letting you block Instagram, Snapchat etc.... it says it’s blocked & it’s not. Also my kids WiFi is blocked so that’s not the issue. It just doesn’t work & it’s frustrating because no one has a solution to the problem. The app needs a major update!!!

Update. It seems after every update it loses location and I start having issues trying to locate. Gets the exact location only when close to parent phone. For this price it should give Exact locations

Latest Update!. This is a correction to my previous review complaining about the app. After deleting and reinstalling it, it works as before. It does not make me login every time I use it as it was doing.

Doesn’t WORK if your TEENS won’t install the app. I begrudgingly installed this. It’s GREEDY AND Lame that AT&T charges for this app when Xfinity and Life360 have the same for free. If you can’t get your TEENS to install AND pair the app, IT DOES NOT WORK. My kids are smart enough to know I’m trying to control their phones. And if they realize I’m trying to limit their data, they simply uninstall the app. It’s trash. I’ll stick to FREE Life360, and turn their data off from the account online at NO CHARGE.

Very frustrating! Still haven’t been able to use the app.. I accidentally put my child phone number as the parent; as of now i still have not been able to removed it and put my number. I called customer service, the agent couldn’t help me and said will have his supervisor call me. It’s a week already and no one has called and i still couldn’t use the app

I don’t think the app works right. So we got the app I set up all the functions but yet still blocked websites and my kid is still watching them then I set a time limit so the and he still is able to work the phone at night passed internet and he still can watch stuff on his phone adult websites blocked and he still is able to watch them so tell me why the app is worth my time the only good thing is I know where he is at all times

Waste of money. What good is a Secure Family app that allows me to pause my child’s Internet and all they have to do is delete the companion app. This is the biggest waste of money. My kids can delete the companion app. And therefore all the filters all the restrictions I put on it pausing her Internet doesn’t work, so what am I paying you money for?? I will go back to our pact because this is a piece of junk.

Doesn’t work. Doesn’t do any of the things it says it can. Won’t block apps, won’t block screen time, it does get close to finding there phones. I have called and call about it over the last 6 or so months. The last time was told it’s a known problem with iOS 13. Keep getting told just call back every month and we will credit the fee. Maybe it should be taken off the market until it can be fixed.

More exact location. I just like for the location to be more exact when you trying to find your family members

Not very good app. Twice I have downloaded this app and can not get it to work. Downloaded when they took away Smart Limits back in 2018, couldn’t get it to work then. Waited a bit for kinks to be worked out downloaded again this week, take a guess DOESN’T WORK. Called AT&T about it and they couldn’t help. Offered nothing. Offered no kind of support to get app to work. App works when log out have to delete app and reinstall every time want to use. Not worth the hassle.

Terrible because it doesn’t work. Links generated for kids’ phones don’t work. Then once installed and subscription started, the Companion app is even worse, because it literally does nothing! It opens and asks you to pair, it that’s it, no instructions or any way to actually pair. I can’t believe they charge money for a service that doesn’t even work, when it should just be free to customers. Garbage.

Bad app. This app is full of bugs and crashed my phone right after downloading. I have a very trusting relationship with my children and only wanted this app to know their location in case of an emergency, as they are only 9 and 10, and over and over again it would tell me the wrong location when my child was sitting right in front of me. Terrible app, barley works

Needs to be upgraded. I use the app mostly for the location feature. The free beta they had was more accurate and faster. If trying to locate a child in a metropolitan area, good luck! If you’re lucky, after about 5 minutes you can get within 1-4 miles of their location. Thats a fact at least in Minneapolis.

Security is key. I’m not trying to keep tabs on my kid. There’s simply some things I don’t want him to see at age 12. This program gives me the flexibility to block What I want and adjust the settings as my child grows older. Super user friendly platform and easy to adjust to your needs.

Disconnect. There’s seem to be Hugh disconnect between child an parent app. I will set time limits well in advance of time limit begin set on and off. I am not sure if it starts on time, but I know that one child internet fail to work each time. I have remove the time limit and shut down app. Relogin for that child to work. What disappointing I pay for this hassle.

Horrible, puts control in kids hands. This app requires installing/pairing with your kids phone to work. It puts the power back in the kids hands as they can get around the app, unpair or delete it. It provides no control to parents. Horrible. Bring back the old app,Smart Limits.

Location is wrong. I really wanted to like this app, I tried it out for a couple of days and it always placed their location as far away. Even when their in the house. I use this app to track my son and elderly Mother and it always, always, always places them miles away from home even when their home. It does this each and every time I use the app, even if their at work. The location is always wrong, always..😡😡

child can disable parent account. With AT&T you can't seem to make separate logins for the users on the account. Once you type your account number it links to the existing account/email address. Because you only have one account then the app can be controlled by the child. If this is supposed to work another way I can't figure it out and I manage an IT department for a software company!

Used to be better. I used this app to prove to my ex-spouse that the kids were taken out of state against court orders That the parent was lying about their location. Lately the cell tower triangulation has been horrible, used to give a few hundred meters but now it’s always a 4 mile radius,If you have the app Open long enough it might find smaller radius but it’s rare not sure what has changed

Not worth it. I had some type of hope with this app. As a parent of a 15 years old kid, I want to have some control of the contest she downloads , social media and internet used . I noticed how I suspend her internet and she still had access to certain apps and social media do to phone be connected to Wifi . No were I read wifi bypasses the feature this app offers . If I want to know the location I can easily download another app for free . Def not worth it

I thought it would work. This seemed like a good idea to put on my pre-teens phone but it doesn’t even work half the time. It daily sends messages saying “phone settings have changed causing protection features to stop working” then sends a link to “fix” the problem but it never fixes the problem and I get the message again the next day. My daughter also said it causes her phone to glitch. I will be canceling this

The update made this app almost unusable.. The previous version worked just fine. This “updated” version is as annoying as any app I’ve ever seen. It requires me to login for every use without the option to store my login credentials. That alone is unacceptable, but the developers seem to have doubled down on their incompetence. I have to login not once, but twice with every use.

Never works. The first version at&t had worked amazingly. This new updated and charged for version never logs in. I’ve given it months hoping they would work the kinks out but nothing. I’m lucky if I can get the app to load once a month.

Arrival and departure notifications not working. With the new version the arrival and departure notification is not working. I have tried deleting and resetting, double checked to make sure push is on....nothing????

Not worth the $$$. I tried this app a year ago and gave up. Recently decided to give the app another chance. I have paired phones and unpaired phones..... no improvement.... constantly tells me not working properly or not paired shortly after. Yes I realize what the message are saying but it shouldn’t be as frequently as it. None of the messages are telling me “tampered or tampering” it just isn’t working for this family! I hope others are having a better experience than I!

Doesn’t work, we give up.. Half the time it doesn’t work, and then when we set up the sync the phones it locks the kids out of all of their allowed apps that require the Internet, even when everything is opened and allowed on my end. We’ve been paying for it for 5 months now but I’m canceling because I can only go around in circles so many times trying to figure out what’s wrong with it.

Good idea. Terrible execution.. Being able to control your kid’s phone is a great idea. But I have to re-pair with my kid’s phone every. single. day. Sometimes multiple times. My guess is that an entire team of DevOps folks at AT&T needs to be fired. Update: Got a completely useless response from the developers. If MDM or VPN wasn’t working it wouldn’t install at all. It installs. It just drops the connection regularly. Stop pretending the problem is user error and acknowledge you have developed a crappy application.

Location. This app is nice to have but lately it won’t zoom in to their location. It’s giving a huge circle on their whereabouts about a 4 mile area . Very hard to determine where they are actually at.

Doesn’t work as advertised. I’ve paid for this each month for several months and it constantly tells me it has lost pairing with my son’s phone - but even when re-established with proper pairing, features do not function. Most notably the “pause internet” feature - I’ve had it enabled for hours and my son is still able to access Instagram, etc. Very poor reliability and not worth the money. Canceling subscription and deleting.

What even is this? It’s kind of pointless.. All the kid has to do is disable the VPN then they can go right back to sneaking the app in. We already have tracking on maps through family share so that feature is redundant. Why would there not at least be a PIN to turn the VPN on and off? If the app is already running it doesn’t lock it down. $7.99 a month?!! Took a 13 year old girl 10 minutes to get around.

Not That Great if an App. This Secure Family app works some of the time. It can locate my kids but the radius of where they’re located can be a 10 mile radius. The worst part of this app is when it loses the map. That’s when you have to delete the app, re-download the app, go through the log process of logging in, only for the map to disappear again. Very frustrating!

Great idea, but doesn’t work well!. I have used this app for over a year now. I have been waiting patiently for bugs to be fixed and it to work properly. The concept is awesome, but it doesn’t block apps you chosen or pause internet. Not to me they can simply delete the companion and/or turn location app to bypass parental settings. There are also times I receive msgs stating she has turned off her location and she is with me and hasn’t done that. I’ll be back when it’s better.

Frustrating and a waste of time!. I would give it zero stars if I could. I agree with everything all the reviewers have said so far! Their previous app did what it was supposed to do without involving your kids’ phones or “pairing” it a hundred times a day. What’s the point of having an app to monitor and control data if the kids can so easily sneak past it? Bring the old features back and I’ll change my review! Pathetic how such a huge corporation can’t even manage an app!

Terrible. Will not connect will not keep you logged in constantly states do not have permission to use this app TOTAL PIECE OF GARBAGE. Received an update from the app developers explaining how it was all my fault they can’t build a better app. Yes my user nam is unique yes my password is set up correctly. I can get logged in but only after several repeated attempt and being kicked off over and over. YOUR APP IS GARBAGE. Rather blaming the users that your app crashes and is worthless put that time into trying to fix it.

Fix the crashes!. I like the app for the purpose of the map and being able to shut the phone off. But it is constantly crashing and not connecting to the server which either doesn’t allow me to shut the phone off or turn it back on.

Doesn’t always work. A lot of times the actual location is wrong or shows two people in the same spot when they aren’t. Now the app won’t even open, it comes up, flashes then closes. Tried to find an update on it but it says it’s up to date yet it still isn’t working

Impossible to Cancel. If you are going to give this app a try but aren’t sure about keeping it, keep in mind it is impossible to cancel online. They send you on an endless loop of links that are either greyed out or link to a useless statement like “go to App Store to manage subscription”. The chat bot doesn’t work and they are understaffed so getting a real person to answer is impossible. Just be aware you will need to go to an AT&T store to cancel.

Kids can turn off!. Doesn’t take long before a teenager figures out that if they turn off VPN that it renders the app ineffective. Can’t use this app at all when they do this then you have to pair it again every time for GPS to work. Hard to use as a punishment, to see where they are or to set limits if they can easily turn it off. Very disappointed.

Not even close. My family had this app for all of 2 days. Nothing worked. After I downloaded the companion app and paired all the phones, I set up time limits, they didn’t work. I blocked content, that didn’t work. I blocked certain social media apps, that didn’t work. It drained the kids batteries and totally screwed up their WiFi. I sent a help email to AT&T, and didn’t even get a response. Honestly, I’ve heard amazing things about the Verizon app, I’m thinking of switching carriers all together.

Annoying app!!!. It kept on logging me out every 10 minutes and when I tried to log back in it won’t let me it always say “something went wrong” so I have to uninstall and reinstall back again!! Annoying app!!

App won’t open - ridiculous!. I wanted to love this app, and finally made the financial commitment to install it. After an hour of jumping through password hoops, a lengthy set-up and agreement process, I finally went to test it out by hitting “open.” The open button sent me back to sign up again no matter how many times I clicked yes and went through every possible option in the app. It’s now a time-stealing waste of space and I’m cancelling my free trial.

When is AT&T going to LISTEN to their customers??. This app has been nothing but crap for the six months it’s been in use. When is AT&T going to LISTEN to their customers and BRING BACK SMART LIMITS??? How many negative reviews does it take for AT&T to do something about this? The fact that Smart Limits was discontinued is enough reason for me to switch carriers and we’ve been with AT&T for many years. Parents want Smart Limits back!! For now, I’ll be researching other carriers.

Cannot start a relationship based on a lie. This app states it is both “Free” and only $3.99/month. Upon installation iOS version states $7.99 / month. That is after the user self identifies their phone number and log in. I pay way too much for AT&T service and this should be part of that package, not an extra cost. I would rather pay Lockdown or other tunneling vpn rather than trust a telco with my data considering AT&T’s race to the bottom and anti privacy efforts.

Waste of money. This app claims you can block apps and websites, but I found that has not been true. My child can still get any apps and look at any page they want. Even the apps I specified to block were not blocked. The only pluses about it are locations tracking and you can pause the internet.

Doesn’t work. Never sends me notifications when my child has left a certain location like it’s supposed to. Half the time I try to locate her it ask me re-pair our phones. And most of all the feature they didn’t return with the new app being able to block individual numbers! Waste of time and money for it not to do what it should especially in today’s society. I need to know where my kids is and the security from this app is horrible.

Incorrect Location. How this app has 4 stars baffles me! It told me my husbands phone was over 6 miles away for 3 days and it was sitting in our house. It said another phone was over 5 miles away. We live in the country and service for anything AT&T has steadily gotten worse. I was told when I signed up that they provided service where I lived. Getting ready to switch. This location app was the last straw. Don’t waste your time on this app or this company.

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AT&T Secure Family® parent app 11.1.0 Tips, Tricks, Cheats and Rules

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AT&T Secure Family® parent app 11.1.0 Apps Screenshots & Images

AT&T Secure Family® parent app iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 11.1.0
Play Store com.att.FamilyMap
Compatibility iOS 14.1 or later

AT&T Secure Family® parent app (Versiyon 11.1.0) Install & Download

The application AT&T Secure Family® parent app was published in the category Lifestyle on 05 February 2010, Friday and was developed by AT&T Services, Inc. [Developer ID: 290854684]. This program file size is 128.09 MB. This app has been rated by 14,196 users and has a rating of 4.5 out of 5. AT&T Secure Family® parent app - Lifestyle app posted on 26 January 2024, Friday current version is 11.1.0 and works well on iOS 14.1 and higher versions. Google Play ID: com.att.FamilyMap. Languages supported by the app:

EN Download & Install Now!
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AT&T Secure Family® parent app App Customer Service, Editor Notes:

Cricket Wireless customers can now sign up for Secure Family! Bug fixes and updated UI to improve your experience.

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Find on this site the customer service details of AT&T Secure Family® parent app. Besides contact details, the page also offers a brief overview of the digital toy company.

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