Woodforest Mobile Banking App Reviews

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Works well. It sure why so many complaints about the app. It has worked well for me 99% of the time for years. I would love to be able to see the memo notes that I add to transfers. They may show up via the website on a desktop. But I never use the website. If I can enter memo notes in the app, I should be able to read them back at a later time.

Needs new features. You need to add options for people to be able to deposit money. Otherwise just a mobile check like through other cards from other places like cash app, PayPal, Venmo, something like that it would be a lot easier if I could transfer money from cash app to my Woodforest account via debit card without having to go to an ATM and pay a fee twice just to deposit money.

HELP. So the app is good but for some reason when I wanted to check how much money is in my account it literally keeps popping up with an system error. And then it says that I’m logged out and need to log back in. But like when I try to log in it will not give me the chance like I press out and not even a second after it pops up saying the same thing??? And it’s not my WiFi because I have very fast wifi connection.

Mobile deposit just stop working. I used to love this app but out of nowhere, the mobile deposit stopped working for me. When I go to choose an account, nothing is there to choose. I recently closed one account and reopened another one and that’s when all the trouble started. I was able to deposit something once into the new account and now it no longer shows up. Maybe I am doing something wrong but I can’t figure it out. Not sure if anyone else is having the same issue. But if there is a way to fix this, I would appreciate any help.

The worst. Out of the few banks I have been through I have to say this one was the worst it is a second chance bank meaning where your denied everywhere else wood forest would except you with that explained the app it low budget very slow and every time I have gotten on in the last year it’s had to send a crash report as soon as I click on the app there has been many times where I had to bum money off a friend because I would go to the app and it wouldn’t be working the reason I would go to it is because I like to leave my card off less risk of money being hacked glad to say that this is just with this banking app hope you wake up and realize if you can go to a better bank DO IT

Bad Bad Bad. Used to have no issue with app until past couple of days , haven’t been able to open app just keeps saying “unexpected error” which usually just means I need to update the app to the latest version. But my app is up to date , also tried calling using the toll free number to get my account info and they won’t accept my passcode which I know is correct , even online website says unexpected error when I use my info which has always been the same ! Have to go to atm or nearest bank to even check my account . Very annoying !!!

Worst bank ever. I was with Woodforest for over 10 years and now they are putting in these ridiculous fees charging almost $40 for every time something is being processed while there are multiple things pending (including deposit transfers) so, while everything is taking over two days to process on a week day, they are continuously charging fees while everything is in the air, being processed. My account has been in the negatives 3 times due to the fees they kept charging! Not because of me not having enough money in my account, but because the amount of time things were catching up to their system while being charged overdraft fees right away after every single item that was slowly being updated. This week I am done. I have already called them to do that certification thing on their website to get some of the fees reversed the first time but this keeps happening. Closing my account and going elsewhere. I’m glad I didn’t use my business account with them.

I love you, but... This is by far my favorite bank out of any I’ve ever tried. The only bank that has never screwed me over. The only bank that has never rearranged my charges to try to swindle over draft fees and 100 other wonderful things. BUT I will have to find a new bank soon as I really need a ‘keep the change’ feature for savings and don’t see one available.

Updated to improve the app. I like Woodforest as my bank, but the mobile banking app is lacking. I think there should be a widget or a way to quickly see your bank account balance right away. I also think there needs to be a communication option to allow you to get a daily text of how much your balance is, and also an option to receive a text after every purchase with the updated account balance. Other banks have implemented these changes and I think they would really help improve the app. I miss getting a text with how much money I have in my account because I always forget to check the app.

Literally the worst app and website.. For the past 6+ months the app has been completely terrible. Try to log in get a error message for something went wrong please try again later. Have to close repeatedly close the app a good 25 30 times then it finally will log in. Website is no better. Takes forever to load anything no matter what browser you use. And if it does manage to load anything still can’t get anything done it is buggy and basically useless.

Great app. I’ve been using Woodforest bank n the app since July 2018. I’ve nvr experienced any issues w the app. W the bank I have had a couple issues but they mostly all been resolved favorably. I nvr had any problems w the mobile banking. I used it for a while while working for this business part time they didn’t do direct deposit. It always seemed to have cleared in a reasonable time.

Worst bank ever. I applied for a loan and before it was approved they gave me the funds. I was unaware I hadn’t been approved because the money was in my account. Now they are taking 500 from disability, claiming I was denied so I’m responsible to pay back the cash. That’s not to mention over 100 in NSF fees. I never would have used it if I had known it was a glitch in their system. Supervisor claimed that this has been known to happen and yet they don’t make their clients aware of it. Sounds like a form of robbery and I’m definitely going to find out if this is legal. 😡

Fix the app!. Half of the time I casually go to check my balance, the app is throwing error codes and telling me I can’t log in and ti try again later. What if I don’t need to check later but I need to know how much money I OWN, but the app refuses to let me check. Oh let’s not mention the fact that I get hacked at least once a year and they steal my money and woodforest tells me it’ll take weeks to get the money back. Seriously thinking about switching banks. You guys can go better

Must provide question for question and answer pair. What?. Losing my mind with this latest updateI haven’t been able to access my account for 24 hours now. I finally got the app to update after trying all day. Now there is some new multi-factor authorization set up that I am unable to complete. It seems to be asking me for both a question and answer? I really don’t know but I have tried to navigate it in every conceivable manner in both the app and online but it appears that the formatting is awry. I need my bank to make my life easier, not be a persistent thorn in my side on a day when I am anticipating multiple deposits. This day has definitely been a big fail for Woodforest.

Mobile Deposit. I have been using the Woodforest app for about 6 years. It has been fantastic, until the new IOS update came out. Woodforest failed to keep their app up to date and fix any bugs that may occur, so naturally the app has become extremely buggy. The mobile deposit has become so glitchy, I’ve had to delete and redownload the app several times because it wouldn’t even let me click to take pictures of my checks. The last time I redownloaded the app, it sent each of my mobile deposits through multiple times. As someone who heavily relies on mobile deposits, if this is not fixed I will be switching banks. I think it is also worth noting that I have sent an email to the Woodforest support about this matter and never received a response.

Finger print. I have a iPhone 6splus....I love this app I just wish there were fingerprint capability! I found out that I can store passwords on apps that don’t have this option on my phone.....you can go into settings there’s an option to store your passwords put the password in....next time you go to this app you will be able to use your finger print I hope this will help!

Terribly inconsistent. I initially downloaded the app was used it just fine using my thumbprint to log in. Now, after a couple of months, even with a secondary authentication app, I cannot log into the mobile app. It wouldn’t be an issue if it were possible to make a deposit on the website but it’s not possible. The poor girl trying to help me at the help desk wasn’t equipped to help me either. Your app should be able to function as a stand-alone app with security to maintain authentication without the need for a secondary app.

Notifications. App is really easy to use never really had any issues. Only thing I don’t like is that it doesn’t let you receive push notifications to your phone in regards to things like deposits, withdrawals, and transactions. It would be more convenient than having to go into your email every so often to check if you got a notification.

Loved until recently. I was using the app and didn’t have any complaints until recently. I have been unable to access online banking using a computer for months because it keeps asking me to verify my identity using an old number and won’t allow me to change the number or answer a different question! It wasn’t a major problem until this recent update that is now doing the exact same thing. I understand it’s in place to help me but it has only complicated my situation. Trying to get someone on the phone has been impossible and so now I can only call ad check my account but I can’t transfer money between accounts.

Where's the TouchID?. This is a decent app but you seriously need the TouchID to make it better. All of the other financial institutions apps have it. Why don't you? Come on. Get with the program. Update: We are still waiting for the Touch ID update. What is taking so long? Seriously? Update 2: Now you’re just dragging your feet. Why is it so hard for you to get Touch ID working. Come on! This is ridiculous!

This app has gone straight down the tubes. Since the last update I’m having issues with making a mobile deposit and have been for about a month. I’m getting ready to close all my accounts here and go somewhere else. They keep saying it’s not their app and it most certainly is. I have to hit the submit button several times before it will take the check, then it errors out. I’m tired of dealing with this.

Outstanding!. The ease of use of the mobile app is superb. The daily email reminders help me keep a check on my activity. The tellers at the bank or warm and friendly. Locations galore. And as a senior having all of my service is free as a blessing. As a former “credit union only” member, I recommend this bank to everyone.

Needs to catch up. Take a look at most other banking apps, this one still has many features that it needs to implement. First and foremost TOUCH ID, I recall them saying it would be implemented AGES ago and it’s still not here?? Also having the option to see your account balance without having to sign in immediately would be nice, as long as you couldn’t make any changes to the account whatsoever from that screen. Similar to how Chase Bank does theirs. Just needs a quality of life update fast.

Been a Woodforest customer since 2005. Love this Bank, the employees are very kind and helpful regardless of t the bank branch i stop at. I’m in Toledo,Oregon and Holland all located in Ohio. Also travel and have always had a great experience in the branch working with People instead of computer operations moble or nonmomble. I find the computer to be very buggy myself. Can be a little on the frustrating side which is why I gave the bank three stars 10 which is not available so I would’ve given it to 5 here. One other thing that would be helpful and convenient is to have someone available on the weekends and can talk to a customer if they have a problem especially with the computer. That’s usually when things break down is on the weekend. Otherwise have a very good experience with Woodforest I’ll recommend them. And my dad was a baker for Huntington the Huntington bank stinks. Nothing but trouble in the branch and via computer with Huntington don’t think there.

Barely Decent Banking App. This is my first review of an app. The app is fine for checking balances, switching on/off debit cards, and viewing transactions. Nothing special — just like any other banking app. But this app stands out from the rest of my banking apps in a very bad way — it still doesn’t support logging in with Touch or Face ID. It’s really inexcusable. They’ve had years to implement this and it still hasn’t happened. Add this very basic feature and I’ll up the rating to 5 stars.

Updated review. Updated: Seems Woodforest updated the app. Honestly, it’s about time, but I don’t want to speak to soon. I’m adjusting my 1 star to a 4 star simply because they finally took action and that’s how important a streamlined process is for users. I haven’t received any crash reports since the update (yet), and it’s improved. That’s all I can say for now. Previous review: Seriously, Woodforest- what a pitiful standard of products you offer your customers that keep your bank alive. Your app constantly, constantly crashes. Every single time I log in- the app crashes and has to reboot and I have to send a crash report all before I can even login again just to check my balance. What should be a 1min task, turns out to be 5-7min- and this is just to get into the app. Such a lag in every aspect. Not, by any means, a streamlined process nor is it user friendly or up to date with banking standards mobile compatibilities. Woodforest must be going bankrupt if they can’t even afford a better app for its customers. If that’s the case, many of us may want to consider pulling all your money out and going to a different bank before they drop out. Other banks that have plenty of money coming in, have a far more streamlined process for its customers when it comes to its app and mobile capabilities. Either Woodforest clearly doesn’t care about providing good products to its customers or it’s going bankrupt. 100% guarantee you.

Works fine, just not many features. I really only use this for mobile deposit and checking my balance, it works perfectly fine for that. A lot of the support stuff you would want through your bank really isn’t there, they just direct you to contact your local branch or their phone support service. Like if you need to initiate a chargeback for a fraudulent transaction, you can’t really fill out that form yourself on the app, you have to call your bank or visit your bank, even though it’s just a form they submit from their computer. Lot of little stuff like that. Part of me is kinda ok with that though, the benefit of Woodforest is convenience and simplicity, I feel their app reflects that even if it’s a bit lackluster as a result.

Unreliable App. I’ve been with Woodforest a fairly long time, and I have no complaints on their service outside of the app. The app, over the past six or so updates, has gotten incrementally worse. The FaceID may trigger, it may not. The app may finish loading, it may not. Want to see your account balance? Gotta click the account and hope you don’t get stuck in a loading circle of doom. Deposit? Same thing. Savings? Same thing. At this point I’m surprised they haven’t released a Battle Pass to let you skip the gamble of this app working. iPhone 13 user. Please fix this.

The app has improved but.... I’ve had this app forever and it keeps improving but the one thing it still doesn’t have I’d the Touch ID capability. For a while the app kept saying “coming soon” every time you updated and now it doesn’t. Super sad. That being said, the app has improved majorly since I started banking with them in 2014! Keep up the good work, guys. Just give me the darn fingerprint option. Lol

Not very good. Probably the worst banking app I ever use there always some kind of problems with the app it glitches or something not working correctly. Like now the face sign in feature isn’t working and now I would have redo it once again and when I do sign up for it again it make it that I can’t change nothing for 24 hours which really messed me up

On line banking app. I’ve had this bank for over 5 years I’ve always loved it the lady’s there are always friendly and helpful the bank manager Steve on the other hand leaves something to leave desired no smile and very unfriendly if he’s there I’ll wait until I can deal with someone else but that’s not my problem it’s your on line banking app here lately I’ve had to uninstall it and reinstall it to get it to work this last time I had to uninstall it now it won’t let me put it back which makes me worry is my money even safe in this bank anymore and maybe I should just close my account what’s going on with this bank that this is happening like I said I have always liked this bank but I don’t like that I can get to my on line banking when I need to?

Bad Deposit Feature. I’ve used this app for a good while now and just recently started having to use the deposit feature. I’ve tried uploading photos of my check over 40 times now and it keeps getting denied. Called customer service and they were incapable of listening/understanding me. All four corners are present, dark background present, endorsement present, so why does it keep getting denied? Considering switching banks because living in a state without a Woodforest bank has been a living nightmare (can’t trust this app to work properly).

App troubles. All of a sudden can’t access my account, had it set up for Face ID and that apparently no longer exists can’t remember my password , try to change my password and the security questions I answered which I know the answer I give is correct but obviously is not and it locks me out of my account. Have had this account at Woodforest for a really long time but think it may be time to close the account.

app could be better same with service. it’s OK when it works but if you try to buy things randomly they will decide to cancel your card randomly because they think it’s fraudulent purchases they need to have an option to say that it’s not fraudulent instead of having to waste time out of my day to call them to fix it or go to them at the bank you either use PayPal they think it’s fraudulent or you try to buy off of iTunes etc they kill your card,it’s bull

App usually doesn’t even work. I get paid every other monday and I like to look at my check in the morning today I can’t even do that. Every time i open the app it says system error please try again later. and i’ve opened and closed the app multiple times and restarted my phone. i’ve had a couple of problems with the app not working since I got it but this is the first time it’s not even letting me open my account…

Very slow. This app needs a serious update. It’s so difficult to do anything in the app. Even with the best internet connection, the app is still very slow. You can press one button, next thing you know you’re looking at a spinning circle that says loading for 5 minutes.

GARBAGE!!!!. Can’t hardly log in, always shows an error and to contact customer service. If you do get in nothing loads. Just a blank screen and nothing works. Can’t do anything and I’m miles away from a location to go in and deposit a check. And NO I’m not sending you and e-mail about my issues. They’re right here. Pretty simple. The same complaints as the last 20 reviews!!! FIX IT! Many of us don’t have the time to call let alone visit in person to do our banking! That’s why we HAVE AN APP! If it wasn’t so difficult to switch all my stuff over I’d have changed banks years ago.

Finally working again! New Touch ID feature.. The new update was a pain but it comes with a new Touch ID feature.. The app wouldn’t allow me to verify my identity so I had to go online to do the questions and answers. Then I tried to send a pin to my phone via the app but I kept getting the error that it was invalid. Frustrated, I deleted the app and downloaded it again, repeated the verification, and finally... It’s working again! Hope this helps someone.

Can’t connect bank account to apps, Verification text never received. I had a couple of apps connected to the my bank account. Never was an issue until the update yesterday. Now the apps have a message saying I need to reconnect my account. I go thru the steps and it says I will get a verification text from the bank. Two hours later no text after several attempts. Please fix. Tried both from my app to get the verification text and online and still no text from the bank to verify my account.

So far so good. I get paid from different source which can sometimes trigger a delay in the funds clearing, that combined with the number of checks I write to people who sometimes sit on them makes me often second guess my account balance. I find it super convenient to open the app and log on with just a fingerprint and instantly be able to see up to the minute account activity. I haven’t tried the mobile deposit yet, so hopefully they’ve got all the bugs worked out.

Won’t send me text verification. I usually have no problems with this app. But recently I got a new phone and downloaded the app and it asked for text verification. I never got the text messages and I tried multiple times. But It’s the same with the website too. Neither is working for me right now and it’s very inconvenient.

Worst online and mobile banking experience.. While I have no issues with brick and mortar locations, the online and mobile banking experience is absolutely disgusting. The app will work 10% of time with extremely unacceptable loading time. After a 15-20 minute loading time you instantly hit with the notification “your session has timed out”. After retrying to log in this process will repeat another 5-15 times, making you waste an hour just to check your balance. If by some miracle you are able to log in their is a high probability that and unexpected error or couldn’t connect with Woodforest severs failed. It’s completely mind blowing that small local credit unions can make and run a banking app when they have nowhere near the resources that Woodforest has.

Decent. Way outdated. How hard is it to add Face ID? Heck even Touch ID. You’re lagging behind. I lowered this to 1 star. I’ll raise it to at least 3 when one of those features is added. 4.0 Version: How about getting rid of closed accounts on the "Accounts" section? or at the very least make them NOT be on the top. Classic example of trying to fix what isn't broken, and making it worse. Originial Review: How about adding in a check register I have been using another app and it would be much more convenient to be able to do this inside the Woodforest app itself. Other than that it gets the job done.

DO BETTER. EDIT TRES- so now it’s been so long waiting for Touch ID that i upgraded my phone to the X. I’m sure Face ID is never gonna happen so i won’t even ask. Y’all need to do better. EDIT DOS-we are now almost into February of 2018 and STILL NO TOUCH ID. I know y’all have to be seeing these reviews. I’m beginning to think you’re toying with us. EDIT....this review was initially posted A YEAR AGO and still no Touch ID. Ridiculous. We want Touch ID. y'all need to get with the times plz!!

Great feature!!!. Great update! I love the Debit Card tile in the new location. From a customer stand point it is a lot easier to manage my debit cards especially when in panic mode after misplacing a debit card, no searching or “thinking” required. From an employee standpoint it is so much easier and quicker when educating and assisting our customers with all that the Woodforest App has to offer. I’ve had to use the debit card management service a few times personally and I was stress free knowing my account wasn't at risk because I was able to “pause” my card until I could locate it. Not only do I tell my customers about how convenient it is, but how it can save them time, money and a whole lot of stress just with a click of a button. Thank you Woodforest!

Ridiculous. It isn’t all bad but I’m definitely switching banks after I made a mobile deposit I desperately needed and had to want over 24 hours to get my money. When I used to bank with bb&t they money was available the same day within a few hours. That alone lost my business along with all the service charges you have to pay for simply using your bank account

BY FAR THE BEST BANK.. I recently opened a checking account with them (MY FIRST EVER BANK ACCOUNT) and couldn’t be more happy. The staff at my local branch are very welcoming and friendly. The app works great, I love how I can turn off my debit card with the click of one button - while other banks don’t even have that option available. 5 stars ⭐️

PUSH NOTIFICATIONS FOR TRANSACTIONS. In this day and age, you would assume that every UI for a bank-like entity would include a feature where the user is notified for the daily use instances like transactions that are processed. I think recently they added the feature where we get notifications when we drop below a certain threshold on our accounts, but adding a feature that notify the user for deposits, withdrawals, and transactions would be SUPER helpful.

No notifications at all. I just joined Woodforest and i had to download the app, only thing I don't like is the app doesn't send you no notifications for no type of transactions. For clients using the app it is important to know when a transaction is taking place and how much is spent, unauthorized/ authorized. I also checked and I have my notifications on for the app. Other than that, the app is good.

Can’t mobile deposit. I just tried to use mobile deposit, and everything was fine until I got the the second check picture, which your app changed from landscape to portrait after I took it. Then when I tried to submit it, the app told me to enter a deposit amount, even though I had already done this and the correct amount was showing in the box. And that’s as far as I get, even if I re-enter the amount again. I’m using an iPhone 11.

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So far so good. This is more a question than a review. I just started with you all for two weeks so I'm getting the feel of this. Do you have an alert when you get a deposit or make payments? I guess I'm use to Green Dot with those type of notifications I'm looking through the app to see if you all have this feature. It would be great to have.

No rotation. Why didn’t you put a rotation on the iPad app ??? I can understand no rotation on iPhone but while I’m using my keyboard I half to pick up the iPad turn it so I can read it then set it back down to continue working in pages numbers etc or watching a movie and want to quickly check my account and yes the thumbprint id would be nice also

horrible update. The new update is awful I havent been able to access my acct since the new update keep trying to put in my password and it does nothing. been waiting for the bank to update my phone number but why bother when I cant enter my password I hope this gets fixed soon such an inconvenience to have to call when all i need to do is use the app

Beware Awful Bank. Today without any notification or notice Woodforest decides to cut off my debit card i had with $112 still in my account i went to the atm to pull out my money and it declined now i have to deal with this mess tomorrow at walmart i strongly advise to find another bank it’s not worth dealing with this i’ve dealt with multiple false fraud alerts locking my account and i can’t forget all the crashes and reset login info don’t use this bank

Will not open on new phone. I’ve been using this app for a few years now never had a problem until I got the new iPhone. It won’t even let me type in my login or password I use this daily hope this issue can get fixed soon.

I’m talking to myself. Phone customer service, chat, 2 people trying to take me to simply "add payee" and nobody knew what I needed to do. Online and mobile app both. Otherwise, it’s ok but makes bill paying go back to checks and stamps. This won’t let me hit "send" Get up to date - I’m taking to myself

Bank app with basic functions. Pretty good experience over the years. Would love to see push notifications for account activity like purchases and deposits.

Search bar problem. Minor problem when using the search bar it won't let me search without shutting down out of the whole app

Could Be So Mich More. This app is ok but it could be so much more. I’d love to see an option to click on a transaction and add a note. Live chat would be great. Emailing straight from the app doesn’t work, I’m always directed to use another method of contact. The app itself is down quite often. Hopefully these things will change if enough people want it.

Online banking. I used to get into my account using the online banking but now I can’t even get into it. I called customer service and they asked me what was the last 3 transactions on my account. What does that have to do with getting into my account? I had security questions set up for a reason so I don’t have to run into this problem. Im about to switch to another bank.

Debit Card update. The update on the debit Card features is awesome. Makes it supper simple to update the status of my card. Definitely a win for their customers. Best bank ever!

Annoyed. Why did y’all take off the Touch ID feature? I was really liking the app until I seen that feature was missing and it really helped because I wouldn’t have to worry about forgetting passwords and resetting.

The on/off button. The app is good but my only complaint is the on/off button keeps disappearing and it’s annoying. I don’t know why but I gotta get fixed because I can’t even access the money in my checking account. Please do something about that.

Horrible Bank. I used to think Woodforest was a wonderful bank, but I have been treated like crap the last two years. I’ve been with them for years. They have messed up my account so much this year it’s ridiculous. I have chose a better bank to go with and would warn everyone to steer clear of these crooks. I will be leaving this review for all to see on other places as well. I should’ve listened when people warned me about them years ago.

Ok but lacking. Please put app notifications for bank transactions. I would like to know about my transactions as they happen. Every other major bank app has transaction notifications on the app so it can’t be impossible.

CAN YOU UPDATE APP TO 2024 please. Come on i cant do anything but check balance on here can we get zelle can i control my debit card see statement in pdf this is the only bank account that ive ever had that the app is useless for anything but account balance please update add zelle and debit card access make your app like capitalone or wellsfargo they have great helpful and and nice ui apps

Update Issues. So I’m giving this a 4 star because this app has been amazing except when I recently updated. Now I cannot access the app at all. It won’t even let me log in. Please fix this

A bit antiquated. This app seems a bit dated compared to other banking apps. I use an iPad and you can’t use the app in landscape mode. In addition, there is no Touch ID. The “learn more” and other links do not work or directed to “unavailable/page not found” links. The account info is great but this seems far behind other banks.

Good app. Overall I like this app the only problem is it needs to be able to be viewed in Landscape for when I am using my Magic Keyboard on IPad Pro. All my other financial apps have that ability. This feels like something that should be easily fixed???????

Second rate bank and app. This is comical I have to call the customer service in order to get direct deposit information. A basic function and feature of a banks website an app should give a user the ability to see the account number. This bank is an absolute joke.

No Alerts. There’s no option in the app that allows you to sign up for text alerts or notifications. I looked and it’s just not there. It won’t notify me when I get a direct deposit or what my balance is after each use. I have to actually log in every time to keep track of everything. need alerts would like to know when I get paid

Needs more!!!. It would be nice to get alerts to my Mobil whenever a purchase has been made, and also it would be nice to click on a purchase and see what time and where it was made as well…. Thank you

Can see only one of my accounts!. I was some how cut of from my mobile banking account. I am unable to view my checking account online and via the app. I have had the same checking account w/ them for almost 14 years but yet they can’t tell me what the issue is.

Password problem. I’m always having issues putting in my password it always goes to the change password screen when I am trying to put in my password it’ll do that three times before I’m able to put in my password

Needs to be compatible with Face ID. Everything with the app is fine and works well. The only problem I have is needing to type in my password every single time I open the app. All other apps allow the use of Face ID recognition and gives quicker access while doing so. Not this one. Please upgrade and include this setting. I’d give it more stars if only for that...

You need a lot. This app needs Face ID, finger ID and the ability to transfer money in and out. You’re seriously lacking on those three things. I’m considering switching banks, since most of them offer those things on their apps. Makes life a lot easier. There have been times where I’ve needed to transfer money because the bank was closed, but couldn’t on the app and had wait. I also get sick and tired of typing my password in every single time I open the app. Face ID!!!

It’s okay but broken.. Whenever it works, I have no issue with the app. I forgot my password and tried to reset it, but couldn’t get it to work. Called Customer Service and was unfortunately never able to receive my email about my password. Now I can’t even log in with Touch ID so I’m pretty much screwed as far as online banking goes.

App not working after recent update. Whe the app was updated on April 4, 2024, it now no longer works. It sends a message that “Your session has expired, please log in again to continue.” When I try to log in again, the same message keeps appearing over and over. Please fix this problem. It worked fine before the latest update. Thank you.

App just wont work. Every time I try to open the app it says that an exception happened and then it loads for a little bit and then says it again. Then it just sits at the log in screen and if I try to sign it says the same thing again. Just opened my account and was looking forward to using an app for banking and then this happens. Very disappointing.

Ok. So the app is alright but why not have push notifications so you can see when a deposit was put in your account or have notifications when purchases are made. It goes to you email instead which makes no sense since this is 2021. Def needs to be more user friendly

Trouble downloading. I accidently deleated the app and now i cant download it anymore and it keep on telling me to update or choose a different account but when i try to update it, it decline so can you guys help

Fingerprint login possibly?. I like having this app. It’s extremely easy to use, it’s not defective at all. The only thing that would make it complete for me would be if I could log on using my thumbprint. Sometimes my accuracy just isn’t there when I go to type in my password.

It been a good app till. I had my card stolen and not I have a debit card I can’t remove… and it’s still on there and can be turned on and off… please fix this

Can’t log on. This app has recently stopped working. I can’t log on unless I’m near a Woodforest bank. At home it’s hit or miss but mostly miss. I’ve tried reporting the problem and it’s still not working. I’ve uninstalled and reinstalled. All of my other banking apps still work so I don’t understand why I can’t log in with this one. Also can’t get the Woodforest web page to log on either. It goes really slow and then times out.

New update. I been using this bank app for for a couple of year and it was great, but until the new update for the iPhone it wouldn’t let login to my account 4 out of the 5 five time I try to use it. It also make me put all my information bank in after I saved all of to my devices.

Love the app. I been with Woodforest for 4 years now and I love the app it’s fast and easy but I wish the had text for every time you use it and it go straight to your phone that it was used and my life easy

Short on functionality. Has a lot less features than other bank apps but most importantly it keeps reseting my biometrics login (face id) and wanting me to log in manually and then locks me out of my account for several minutes because it doesn’t recognize my login even though my login worked fine on my desktop

Glitches. Usually the app works great but it won’t even let me log in it’s glitching like crazy! Keeps saying my session ran out to log back in… I try to but then another pop up comes up and says there’s an unknown exception that occurred. And then it says again my session expired and it just keeps glitching back and forth between the 2 pop ups

Great Banking App!!. This app is fantastic! The navigation is fast and easy! I use this app for all my banking needs I pay my bills from it, transfer money and monitor my account activity. This is a great bank with a great app!!

Card off are on. I think you should be able to login to your account anytime from the mobile app and cut your card off when card is loss are stolen and cut back on if found like other banks have are be able to stop a onetime withdrawal with a push of a button and still get the 35 dollar charge instead of y’all letting it go throw and putting out account in the neg that would be a good upgrade

App does everything i need it to. App has never crashed on me. User friendly navigation, mobile deposits, debit card management, no issues at all.

Poor biometrics. Been using the app and logging in using the biometrics for over a year! All of a sudden, I need to manually log into my account. What is the point of biometrics if they don’t work? Today, it doesn’t work. Tomorrow it will. Something different next week, who knows?! Please fix this!

Pending deposits. You would figure by now the bank would show your pending deposits but it doesn’t. It glitches all the time and if it glitches and you are trying to sign it will tell you to try again later because you’ve attempted to many times. Come on woodforest I’ve been with you for years get with the program. You’re a good bank just out of date!

Try this. Install google Authenticator; then the app works as intended... had this been mentioned in update notes I’m sure half the reviews would have been positive.

They playing with my money. Set up the account and funded it . Now wood forest won’t let me use my debit card with MY money on it ! I downloaded the app and they said I have to do a 2 factor authentication to use the card. I set it up and now I have to wait 24 hours to use my own money! Like, what good is this bank if I can’t use my own money and it’s the holiday! I do not recommend

System error. I used to love the app, but lately I get continuous system error unhandled exception that won’t let me use the app and the mobile deposit can be a pain to use. I often have to retake pics because it says I have 2 pics of the front of the check. I also wish business accounts had higher monthly deposit max.

Love App and Bank. Only thing I would like to see if landscape view on iPads. I do most of my work and bill pay from my iPad and just a pain not having it in landscape. If that could be added for future updates it would make this App a five star.

Problem with mobile deposit. I used mobile deposit. I hit submit twice, and it counted it as two deposit submissions to review. Didn’t know it at the time because it counted it as an error message, and told me to try again. When I checked my mobile deposit history, it said I cashed this check twice.

Woodforest bank. Everytime I try to access my online banking app it's telling me your online access as been disabled why

Worked for a while. Worked until the last IPhone update, now The mobile deposit feature doesn’t work. That is the primary function I need in a banking app.