Macy's App Reviews

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Horrible customer service.. Macy’s customer service is the worst I have ever experienced. After multiple attempts to buy a handbag over the telephone, the final one I was trying to buy was the wrong one ordered as i discovered when I looked at the email order. I called back to address the irritating and unnecessary problem and was passed from one person to another because an “error” message showed up which apparently no one understood and i was put on hold multiple tones while being forwarded from one person to another. Ultimately, they hung up on me. I gave up and had to go to the store to get the issue solved. A very basic problem was non English speaking customer service people which made the whole process even worse. These issues most certainly now impact my purchases at Macy’s.

Anyone else having an issue of items going to last act in middle of shipping?. This has happened multiple times to me. I’ll place an order only to find out a few days into shipping the item oddly goes to last act. Then i am stuck with it be it fit or not. I’ve hade a couple hundred easily stolen from me with this practice. Other stores at least honor a return. Not macy’s. Your stuck with it. This miss leads consumers and you cant tell me I’m the only one experiencing this. It would greatly be of help to have warning note that say will go to last act in the date…. So i know not to order it. I use to love shopping at Macy’s but this behavior started shortly after society opened up from covid. This has lost total trust in me as a consumer. Now it’s in person at my local mall or nothing. Macy’s didn’t use to practice this.

Love Macy’s... However!. I love Macy’s... However, I placed an mail order and it never came. Called they were to reship but sent to the wrong address and stated they would resend. 3rd time around waiting. Meanwhile, receive a harsh and rude email from a representative, Krizel Joy Q. She stated that: We have investigated the order in question and concluded that due to excessive claims of non receipt, we will be unable to credit or reship your merchandise. Additionally, we will no longer be able to process any reshipment or credit to this billing name and address. This incident is addressed as excessive claims of non receipt... Just go to the store if you want to purchase. You are responsible for missing packages. I asked if they could just leave for store pick up but rep said for the inconvenience they’ll reship. Then they send to the wrong address in another state!! Macy’s you’ve disappointed one of you “Valued Platinum Card Holders”

Terrible update!. This app was amazing until they did the latest update. I had created multiple wishlists and before the update I could select the wishlist and items I wanted to view. Now this new update has me scrolling throughout all the items in all my wishlists to look into one! How is that convenient?! It makes my shopping experience a lot harder. In addition, when you view an item and scroll down to check colors, the item disappears because you scrolled too far, wth?! So I can see how a shirt looks in blue because I scrolled too far and the shirt is now not visible. It’s more of a hassle to shop now and very frustrating. I only shop through the app, so not having it function properly is a problem. I don’t think I’ll be platinum anymore if they don’t update this crappy app to a more user friendly app. So annoying when they had such a great app prior to this update. Change back or lose customers!

Okay. The app works fine. However, every single time I go to open it, it forces me to download an update first. I’m sick of that. Macy’s is also playing games with prices. Aside from the coupon nonsense, items are different prices in the store v. the app. I went to the store to buy suits I found discounted online in sizes the app claimed were in stock at the store. Not only were the suit sizes NOT at the store, they WEREN’T DISCOUNTED either. Then I bought two shirts at the store, both marked down 1/2 price on the tag (yet full price on the app), but the sale prices didn’t ring up at purchase. On top of all this, someone thought it a brilliant idea to put the men’s restroom in the ladies suit department at the Macy’s Houston Galleria location. The smell of poo and constant stream of men walking/running by as I dug through racks was ridiculous. And don’t even get me started on the terrible customer service provided by the clerk that day. No thanks Macy’s. I’ll just keep shopping at Nordstrom.

New update issues. I liked this app, but am frustrated with some of the features in the new update. Old lists didn’t migrate to the new app which is disappointing. Looks like only some items migrated to a style board and the rest are deleted entirely. I won’t bother creating lists again, mainly because the “Add to list” button is gone. The “always visible” filter options are distracting and take up a lot of room. I liked how they used to disappear as you scrolled. The biggest pain point in the app for me is that you can’t see item subtotals after you apply a discount in your shopping bag. This still persists after the update and is the reason why the web checkout is better. I hope user feedback is considered and future updates will include improvements based on genuine frustrations.

Ordering’s A Breeze, Tracking’s A Nightmare. Looking through the app and ordering is simple with the app. The nightmare begins once they take your money. Tracking your order is a cluster nightmare. Items are shipped individually, resulting in many different tracking numbers. To add to it, the tracking numbers cannot be copied or linked to a hyperlink. So tracking your various packages is an absolute nightmare. You have to shuffle between internet apps and the Macy’s app just to input the tracking number. With multiple shipments in my single order, it makes it a nightmare having to do this with each individual shipment. They should focus on making this more user friendly. I don’t think I will buy more than a few items at a time, seeing how complicated they have made this process.

So bad I closed my account. For several months I’ve been trying to make a payment to my Macys/AMEX card and every time I do a little thing pops up saying attention no payment needed because you have a zero balance but on the app it says that I owed $80 and after a few months it was like you owe $160. Still, I was not able to make a payment through the app because it said I had a zero balance. So unsure if I had a balance or not, I finally called was on hold for quite a while they apologized took the interest charges off. I paid $80 balance and then a week later just checking out to make sure everything was clear because I close my account I said I had a two dollar balance. Try to pay the stupid two dollars so that I don’t have to deal with customer service again. The thing popped up attention. You cannot make a payment when you have a zero balance. Had to call customer service again just now they took care of the two dollars and they said I have a zero balance. I guess I’ll wait in a week to see what it says next.

Poor App Development. I have been a Macy’s customer for over 10 years. I love being able to browse and purchase items with the app. Unfortunately the “wallet” section is a disaster. Every time I try to go to the credit card payment page it gets stuck on the loading screen for 5 minutes or indefinitely. It’s a crap shoot. If/when it final goes through and you click review payments, or any other tab, it goes into a frozen state of loading again. I always have to close out and just go on my laptop to the full website. Even that payment area sometimes freezes! For over a year I have updated the app and waited for bugs to be fixed, and they have not been. I do not recommend using this app to track your Macy’s credit card and make payments in anyway. It is even discouraging me from shopping there all together since the issues have cause me fines and missed payments due to the issues.

As bad as their website. I want to start off by saying I very much like Macy’s, I even used to work there. This review is not intended to put a bad name on Macy’s or Bloomingdales. However hopefully this reaches someone to fix the issues with their ordering system. I tried ordering a product 4 times from the regular website and it would go through with no issues only for my confirmation email to be a “your order has been canceled” email. I tried 2 of my cards and Apple Pay. I decided to try the app in hopes that they are trying to put their focus on their app. After 2 more attempts to order my item from the app, I still have not been able successfully place my order. Additionally, I did call the number on the “order canceled” email to get a team that would not truly listen to my problem. Again i love Macy’s and this does put a huge damper on my experience as this product is not sold in any of the stores from the Pentagon Mall all the way to Richmond so I may have to go somewhere else unfortunately.

Mema. Usually I like to read reviews before I buy. However during the Presidents sale I only could see the number of stars but when I tap them they disappeared. Obviously Macy’s did not want one to actually read the reviews. Disappointed. I came to this page and found the review here. Problem is I did not write that. I came to this site to tell you I’ve been trying to enter to look at sandals but it won’t let me in. I keep getting a white screen which appears to be turning a page until it times out. I’ve been trying for 3 days. Your Customer Service suggested I close down the app then set up again. Also I want to apply for a credit card. I have closed down the first app and will try to use it again. Please have tech check to see if my problem can be fixed. Thank you.

Better than website at least. I decided to register for my upcoming wedding at Macy’s and after the initial registering online through the website, had nothing but issues and site glitches. The pages won’t load, and even when you do get it to work, when you click on the next page of your search nothing happens. So you might have 50 pages in a search but are limited to one page of it to select an item. So I then decided to download the app, thinking it’s gotta be easier there. Kind of... but not really. When you add things to your registry and tell it the number of items you want, sometimes it doesn’t even add them at all. If it does add them, it’ll add one to the registry, not the 4 you told it to. When you go to the registry, you can’t click on the registry item and easily change color options from there. You have to go back through the search process and re-find the item and re-select it that way. At one point I considered canning the whole registry at Macy’s because of how clunky the app AND website are to use and navigate. But instead just stuck with the very few items I had on there and will not be adding any more. FIX THIS! Most people don’t have time, patience or the will to try to navigate your clunky and glitch filled website and app. At least have ONE reliable self service site.... wasted a lot of my time.

Major problems with scan and pay. I’ve tried twice now on two separate occasions to use the scan and pay feature. In each case, I struggled with getting it to make the transaction work. In the first case, it complained that it wouldn’t accept the card and after a few attempts and wasting about 15 minutes and calling customer support, I had to go to the register to buy the item. To add insult to injury, it logged four transactions against my credit card vendor and I had spend time to ensure those wouldn’t debit my account. After repeated calls and my prompting, someone finally admitted that they were having system problems. In the second case, I was trying to apply a gift card to my account as part of a scan and pay operation and it wouldn’t accept that. Again I called customer support who didn’t provide anything to resolve the problem. And yes, again I wasted a bunch of time and ultimately went to the sales counter to wait and pay.

Customer Service. I have always expected and received excellent customer service from Macy’s for many many years. I stopped by the one in Rockford,IL with my sister to pick up some beauty necessities that the customer service age would find for me and I would pay and be on my way. However, after waiting over 30 minutes the people she was working with left. I was standing at the counter to be next and two people walked by to buy a purse and she immediately said they were first. Knowing that was false and so did the other couple, I waited a moment for her to reconsider since I had been there the whole time alone and she “passed” on me. I turned and left that store immediately and will not return.

Buggy and No More Size Chart. Very buggy new version. I mean, Macy’s app has always been buggy, like when you sit there and start browsing clothes page after page, it would shut down the app. However this latest update is so disappointing that I just deleted the app and come here to write a review. First of all, the size chart doesn’t make sense. There’s no size chart of measurement of any sort. Just a selector for International, US, China sizing, followed by a scale of too large or too small, and a scale of comfort level. I tried other products and size chart still showed useless info. I still couldn’t tell if I should pick M or L. Then all the sudden the Size type selections wouldn’t go away no matter what I tap on. It’s definitely a bug. I was tired of restarting the app and then have to imagine what size I need, I just deleted the app. Maybe one day I’ll download it again once you’ve fixed the bugs and give me back the size chart WITH measurements.

My experience with online shopping with Macy’s. Macy’s makes it very easy and affordable to shop online and whenever you have a problem can always call them with no problem and they’re always there to help you with nice train customer service reps always at the tip of your fingers I highly recommend Macy’s for all your shopping rather than dealing with the crowds in the store be safe shop online it’s the same has going in the store trust me I’m new at this and going through these difficult times will keep everyone a step closer to being safe and healthy and no I was not paid to say these Beautiful words God bless America all lives matter

Macy satisfaction. Love the rewards and all the items they offer. I have always been satisfied. I do have one complaint I had to return something and I didn’t have my debit card used with me when I initially purchased it and they gave me a difficult time refunding cash to me. Because it was a debit card the the amount was immediately deducted from my bank account, this paid in full. And, they didn’t want to return cash money. I had to show the manager my bank account in my phone showing was charged for the items. It was insulting and unnecessary. Since I used a debit card it is the same as cash and I am entitled to the refund how I prefer not the store. If this happens I will boycott Macy’s and tell my story to all my friends and family and have them boycott Macy’s as well. I make a lot of purchases often at Macy’s and being treated and humiliated the way I was is unacceptable.

Alleged customer service with Macy’s credit card. It took 45 minutes in phone calls only to be disconnected, and nothing accomplished. It’s bad enough being connected to a foreign country with a major communication gap. I tried to do the automatic system but it one point it asked me for my full Social Security number then a foreigner got on the phone and try to ask me for my Web ID, This was all through the Macy’s app. I clicked on the phone number to call I found it hard to believe that I was even talking to Macy’s after the information that was asked of me. So I went through Google and somehow was connected to the same site. All of my ID information was correct but when I tried to place an order it would say The payment information was wrong when I clicked and checked on that it said that my mailing address is wrong I clicked and checked on that then it said my billing address is wrong eventually I had to login again and another credit card Extremely time-consuming very frustrating and I believe the app is compromised as asking for my full Social Security number in the web ID is not OK

Bad check out. I have an account but every time I put my information in you refuse it and therefore I cannot check out with my address and everything filled in for me I’ve had it I’m going to find somewhere else to buy my clothing and shoes and whatever else I Byam in fact I’ve been buying very little because I can’t stand the way you do business. Send things to my daughter’s family in Wisconsin and every time that happens they fail to put it back to me no-fault address which is my address which is where most of my packages go entrance continue to go there but I end up sending my daughter things two times after I sent her the first thing because they refused to change even though I go in and change the address I wanted to go to

Beware- charged for duplicate order. Had this app a few years ago, deleted it then as it seemed glitchy. I downloaded again recently for second chance. Last week, I used the Macy’s app to place an order to mail a birthday gift. It was again glitchy but I thought I’d been successful. To my surprise, the recipient received two identical orders. My order history lists two identical orders placed five minutes apart via phone app with identical delivery address, both mailed as gifts. Clearly I would not intentionally place two identical gift orders to the same person with same gift message five minutes apart. Per customer service, my only option for receiving credit for erroneous order is to ask the gift recipient to go to trouble of returning the duplicate items to a Macy’s store or box them up and take to UPS center to mail back for return. Once I determine a better resolution to this issue, I will be deleting this app once again.

Macy’s Doesn’t Deliver. Many, many times in the past year Macy’s has actually not delivered what I purchased through their app. Their items become stuck in shipping limbo for forever, and they leave it up to the consumer to contact them and let them know. If it happened once, no big deal - but it HAPPENS ALL THE TIME! Check and make sure you didn’t order something and forget about it, and it never arrived but you were still charged for it. They also are constantly running out of things and apparently never have the missing item in stock... There is also no easy way to contact Macys. It always says “Chat Unavailable” so I have to dig around to try and find someone to notify. It is ridiculously difficult to let anyone know that you in fact did not receive the order you already paid for. I have significantly reduced my Macys spend for this reason and will cease to purchase from them in the future. They are the only retailer I order from with this persistent problem. Macys needs to get it together and figure out how to be an online retailer.

Over it!. After reading the above review, I experienced the same thing with Macy’s. I have been a loyal Macy customer for years! Yet, my last two months of experience with the company have not been good at all! I ordered a pair shoes that are still available online (and were on sale at the time of the order), but Macy’s canceled the order with no explanation. Thinking it was error on my part, I reorder the same shoes again a few days later. The exact same thing happened again… The order was canceled with no explanation. Two weeks later I ordered a suit that was labeled as a new product and also on sale. The order was canceled with no reason given. So, I ordered it one more time, and again it was canceled. However, the suit is still available online in all sizes. In all my years of purchasing clothes online from Macy’s, this had never happened before! When I contacted the customer service representative, she apologized and said it must be a technological glitch. That was a month long glitch.......

What have you done?! Awful update.. This app used to be okay. It seems they recently tried to fix it, but made it absolutely worse. When browsing clothing or shoe categories, you can’t even access a filter for size. Go to women’s shoes, pick a category (I selected womenswear boots) and you aren’t able to pick a size. There is no size option under filter. There is a button next to “filters” saying size, but click in it - no options. Doing simple things like changing the color of a shoe makes it so that you can’t even look at the object because it disappears behind ads and options so you have to do loads of unnecessary scrolling. When you click on a color option for something, it shouldn’t navigate you away from it. You should be able to look at that thing. Look at any other site of any kind - when you click colors, you watch the color change immediately right where it is, without having to get back to the photo somehow. This update is bad.

25% off first purchase is a scam. I downloaded the app because after months of searching for a dress for an upcoming wedding I found one at Macy’s but it was too expensive so I checked for discounts online. I downloaded the app because it claimed the first purchase was 25% off. I tried creating an account but they told me I already had one connected to my email (not bc I had the app before just the regular one you get from ordering online) so when I clicked back to log in it wiped away the 25% discount. So, I decided to try again on my bfs phone we created him an account got the order to go through and arranged pick up and the following day got an email stating the order was canceled the discount was not reinstated and no explanation was given. Now I also ordered shoes from my regular account later when I realized I didn’t have shoes to match the dress that full price order went through fine. If I can’t get the dress I have no use for the shoes and am back at square one 10 days before the wedding. This experience has made me delete the app, will likely return the shoes and am having second thoughts about shopping at Macy’s if they are going to be manipulating customers like this.

Hackable? Perhaps.... So I am a big Macys shopper, and I loved this app from when I first installed a year or two ago. Very convenient, between my list and my cart, it was easy to select and move items. Loved the search, really truly loved this app. When it was updated to include a dashboard recently I was thrilled. It called up recent activity and orders for me without my having to login. But to actually place an order login was required. One evening i placed like 10 pairs of boots in my cart for consideration. When I came back the next morning to narrow it down and place the order, my cart was empty. Strange. I clicked recent orders and found an order had been placed that morning. Hmmm. The order was for a $200 pair of sneakers ( not my style or size) and shipped to an address in LA (I'm in NY). THEN I noticed they'd changed the billing address, email and phone number. Seems like there was some back door vulnerability in the dashboard feature that the developers missed. App deleted. Sorry Macys. Fix that and I'll be back.

great clothing... organizational complications. So... I want to start off by saying that I am personally a fan of Macy’s and the its clothing quality and style. I am almost always satisfied after taking a trip to any of the many stores. I was really exited to get the app because I am a major online shopper and was looking for a few things in particular that I had seen in one of the stores, but didn’t have the time to go and get. But as soon as I opened the app, I found that it was quite badly organized with overwhelming amounts of options in one place. I simply found that there were a lot of other stores that are much more easily navigable... Oh! And those items I said that I saw in store and was hoping to find online? It took several days for me to actually find them (some in categories I don’t even believe they belong in...). And I have friends with similar issues. Overall — though I know I basically complained this whole time — I actually would recommend the app. I mean, I found what I was looking for eventually.... But I think that if you seriously need to find something, its best if you have time to go to the store. Macy’s has great clothing — just not the best app.

Categories. I love Macy’s as is always my go to store for clothing, shoes and decor. However, I have to say I don’t like a change they made in their app. When you go to your Favorites it used to have the icon of each category I had created, ex: Kitchen, Gym Clothes, shoes, winter Coats, Purses, Dresses etc. so I will click in any of the categories and it will show me the items I put in that category. Well, now with the update it doesn’t do that. First it show me category “kitchen” and I have to scroll down to all those items to see the next one like for example “Gym clothes “ then I keep scrolling thru all the items to go to the next one. This is troublesome. Let’s say I want to see all the shoes I had like, I have to scroll down my other 5 categories to see the shoes list. By the time I finally see them I am annoyed. I think this was done on purpose so i am “forced” to scrolling down in each category and see all the items I have put in my favorites and maybe decide to put them in my cart to buy them. Believe me I don’t have time for that. If I know I want to buy shoes then let me click on the icon I create for that category and then show me only that. Don’t force me to scroll down thru all my categories. Please change this back as it was before an icon that you rename with the category and when I click on it to show me all the item I put as favorite under that category. Until then 2 stars

Order. hello, I am very discredited by your customer service because I ordered glasses on your website after 7 days when I called to find out why my order was not sent, I was told that they would contact the store and send my order, but in the evening of the same day my order was canceled and said that it was not available. and they offered me to wait forever when it appears or cancel my order, I said that I see such glasses on the site but of a different color and I agree to send me a different color to which they replied that these glasses are of a different price but I ordered glasses when there was a discount on them and it's not my fault that you didn't bother to close the offer because these glasses are out of stock, it's your fault and there is no discount for these glasses now. I am your regular customer, not only me and my family, and we spend thousands of dollars in your store and I think this attitude towards your regular customers is not acceptable. and I think that this was the last mine and my family in your store if you can not figure out this situation. thanks in advance

Customer Service. No help in donation or sponsoring. The American Foundation for Suicide Prevention is a non-profit which supports those who have lost a loved one and those dealing with personal struggles. Sucide in high school is increasing. It’s the second leading cause of death. I would’ve never imagined my son taking his life. Living in Hollywood working for an A-list actor. The phone call received telling you the bad news is the most worst thing I’ve ever been through and I don’t want anyone else to receive the most devastating call that affects the rest of your life. I have suffered a lot of pain and been hospitalized two times since his passing in 2013. I’ve received many email address and the information is not available for my particular question. Maybe it’s due to the fact Macy’s does not want to support the nonprofits however it does sponsor the Macy’s parade in New York. This kind of makes you think. All I want is the email address or preferably a phone number. Is that too much to ask for?

Love Macy’s, but App frustrating at times. I have latest version and each time I update I hope they fix the bug where when you are reading the reviews about an item/product, it will just go back to the first one without warning. I am constantly going back and forth until I become frustrated. At which point, I just go to the regular site through Safari. Also, I wish you would fix the shopping bag where you could remove or update an item without having to go all the way back to the item. I have made many mistakes in my ordering because I could not just review it on one page & make updates/changes. App still needs a little work. However, I will continue to shop at Macy’s through the website.

Scanning needs work. I downloaded this app so I could scan numerous items before deciding what to buy. Macy's has connected the scanning operation with the purchase operation, so that everything you scan goes into your "shopping bag". After scanning several items you reach your credit card limit. Then you have to go into your "shopping bag" and remove everything. That's stupid. Most people want to scan stuff in order to decide whether to buy it -- not to buy it!! How do I know if I want to buy it before I scan it? You gotta fix this. What would be better is to have all the scanned stuff go into a "scanned" list so you could compare and then select specific items for purchase - either onsite or online. Clearing the Scanned list should be doable per item (by swiping left, as it is now) and a one-button "Clear all" operation. Then I could go home and look at my scanned list, decide what I want, and order it to be shipped (or sent to my nearest store).

Scanner broken. The most recent update that brought changes to the scanning portion of the app essentially broke the scanner. Whenever I choose the price check option, I get an error that says, “oops… we’re not sure what happened. Let’s try this again.” It does this with every item, every time. So, I try to use the scan & pay option. Then it prompts me to change my location settings, which you CANNOT do for the Macy’s app in settings. Macy’s is missing from privacy > location services, and there are no location settings under the other settings for the app. The other option is to connect to the Macy’s Wi-Fi. So, I connect to the Macy’s Wi-Fi, and nothing happens. I’m connected to the Wi-Fi and select the scan & pay option again. It then again prompts me to change location settings or connect to the Wi-Fi I’m already connected to! Scanning to check prices and inventory was the main reason I used this app, and now I can’t do either.

Macy’s is awesome. I’ve had my Macy’s credit card for about six years now. I have purchased clothing, small appliances and furniture. Every experience has been amazing. With Covid the past year and a half it made it impossible to go to the store to purchase items. With Macy’s I was able to get great quality products delivered in a timely manner to my home. They offer great products, fair value and their sales can’t be beat. So be on the lookout for coupons. It will save you money. I have to include their customer service via email or by phone. All my experiences Have been friendly and met with direct attention to solve my problem. Macy’s keep up the great work and you have a continued support from our family.

Terrible!!!!. The app is not working properly. Processed my order with many errors over and over. When I called to get support was held on hold fo 38 minutes. Then when was able to finally speak to support was told that my problem had to be transferred to a different department. Of course I got hung up on. Called back now getting very close to 1 pm cutoff for the sale and again took over 15 minutes to go through all the prompts before getting to “right” Department..... again I hold, another 24 minutes later.... finally speaking to a live person and describing the terrible wait and hung up situation to be told one again that he had to transfer me. I stated my concern again about being hung up on and he stated:please give me your name and number and I assure you that you will not get hung up on....which I of course did!!!!!!! Needless to say, I already missed the deadline for the sale. Well Macys, you missed my $$$$$ order. I will definitely spread the experience with everyone I know

Loved For Two life Spans. Amozon Took my Five hundred Dollar Card I out cash on . And Macy’s Saved the day I got 1 of my items ordered The next day ‘ the very Next Day I couldn’t believe it . And Macy’s made it so that My Daughter of 34 years Has a nice Christmas for once ‘ Before it was all about the Kids my grandkids And a little something left for The grown kids . Well Its Been 15 years now And I spent most of my Macy’s Card money on her So this yr Everyone can be lavished with lots of Great Gifts So Thanks To Macy’s for Helping wife & I save the day For a hard well earned year so Christmas Can still be A wonderful one even though were apart gifts shipped from the geart Always make one feel better . Thank you I cant say enough ih yes the rewards are awesome . My grandmother Was the first yo take me to Macy’s Thats where I learned Real true Beauty inside !

My Fave Store. Love Macy's - the products, the customer service the easy returns, on- line shopping the selection - all of it. I'm not crazy about Last Act I don't like the 30 day return limit and that you can't use your "star rewards." They are my star rewards for spending money at Macy's so I think I should be able to use them any time I want to. Other than that I am a gigantic fan. I love that I can find a super deal on a close out item and find more of the items, at the same price, at other stores in the USA, and have them shipped to my home. I just moved into an urban condo and have purchased Kate Spade Crystal and China for my new kitchen- all items on clearance, at very good prices. Finding one or two pieces locally then completing the collection with other pieces getting shipped. How fun it is to come home to a package with my special Kate Spade Crystal inside!! The salespeople I have worked with all over the country have been delightful and professional. I also bought all of my bedding, pillows, sheets, toss pillows, etc. from Macy's - Ralph Lauren, Hotel Collection, Martha Stewart, and Jessica Simpson all contributed to the trendy, modern and comfortable vibe. And, as always, Macy's fashions helped me dress for success so I could rock my new promotion at work this year and enjoy a well deserved beach vacation, wearing Bar III.... Can't wait to go Christmas Shopping❤️❤️❤️❤️

Hate the modification of “ Favorites”. I am always enjoying the Macy’s app, but you did modification to the “ Favorites “ modules, did not like the new modification at all. First of all, you can not see your saved items with date range, it used to displayed with the newest saved items on top , and the oldest at the buttom, now when I want to check the items I saved recently I have to go over all the list and find the item, then you added function to group and categorize , who have so much time to do that??? I tried but tired a bit later, I still want to see all the item in one list with recent date range, simple and efficient!!! New modification is time consuming and complex!!!!

Very Disappointed!!!!!. Rated with 4 stars bc I tried multiple times rating it with 1 start but Macys kept deleting my review and never let it through. Why does it take sooo long for Macys to give you the correct current balance as you make online purchases? Interesting to me that the available credit rarely match the current balance. This has been an issue to me since I’ve been a member for 2 years. I believe they do it on purpose because Psychologically as you see that you own a lower balance than what is expected, you are tempted to buy more, also making it more confusing/harder to track the balance. They are purposely behind updating the current balance at least 99% of the time. Additionally, I just realized that I paid on interest charge last year even after making all complete payments on time. Platinum Member and their statement/balance is hard to track. This is very disappointing and a total Macy’s scam. Just hope other members read my review and keep an eye on these matters to be aware of these dishonest fee charges.

Navigation, Final prices not under FRIENDS items nor in cart!. Difficult to simply leave cart and return to exact place I was shopping. There needs to be an arrow back from every page in the mobile app. Clicking through each garment in one’s cart may enlarge or diminish the numbers of garments appearing in one’s search. I had a very limiting search entered-women’s, regular, size 4, cashmere, 40% off and more and found many more options by clicking through each garment in my cart. It was frustrating! I want to see them all and then choose. Secondly, it is deceiving to have the final price list below the sweaters in my cart, e.g., but have the discounts applied to other garments, but not showing its final price! It does not show it in the cart, either! It only shows the totals. That is a HUGE error in the app!! I removed hundreds of dollars of items from my cart trying to figure out the ACTUAL FINAL SALE PRICE OF EACH ITEM REMAINING! You need to fix that ASAP as I’m not likely to use the mobile app until you do. It’s too frustrating!

K app, annoying bugs. This app is just ok. When I’m in a store, it doesn’t work when I want to scan a tag to get the price, simply bc some Macy’s stores are in buildings that have poor cell signal (Queens Mall, Herald Square and Dadeland for example) so the app doesn’t work. Terrible, since this app is supposed to work inside the store. Secondly, when I’m shopping through the app and want to check a product’s reviews, if there is one that I want to read fully, I click on it and the app kicks me out to the beginning of the reviews so I have to scroll down again and find the one I wanted to read. On that same note, if I try to scroll down the reviews, after a few scrolls the same thing happens. Kicks me back to the beginning of the reviews. Very annoying. I read reviews all the time to minimize having to return items in-store and the fact that the reviews screen has such bugs is discouraging. Please fix it!!!

MACY’S Is a SCAM, no item Arrived. Wasted $400+. I love going to Macy’s a lot. Most of my stuff are bought from Macy physical store but since I moved to North Dakota, for the first time I ordered online coz my friends told me they have a lot of item on sale items and We don’t have Macy store here. I ordered 4-Versace perfumes it comes with freebies I was very excited for it’s my gifts for Mother’s Day. It was Ordered, shipped but it keeps saying it’s delayed which is fine for me coz I understand there was a blizzard that time/snow storm. I don’t check a lot emails a lot but I realized it’s been a week or so and did not received the items then it says it’s delivered but I didn’t received anything. Prior to my perfumes order i Also bought clothes for my kids which I received. I contacted customer service but they denied my refund/replacement requests and their reason was “we believe there is a problem receiving deliveries at your provided shipping address.” I replied to them, and no response. I SPENT $400+ for the invisible perfumes —- I WASTE my money.

I love Macy’s app, better the than visiting the store. After used the App for a long time, cause the city I live don’t have Macy’s store. When I have chance to travel to Macy’s store, i feels I just waste my time to find the size I need, the color I love, the brand I want. All that things you just need to set up in the App. It’s show up what is available, and it ship out to your door extremely fast. Also free return. In holiday seasons, shopping by Macy’s app is great opportunity to get your stuff at earliest, before it’s gone. This is my opinion, while my mom, a Macy’s fan, always tell me she want to walk in the store, touch and feel the material. Anyway she was RIP last Mother’s day. I will not back in the store, it’s bring too much memories about her.

Recent update is very inconvenient. The new update is inconvenient and not user friendly. The features were definitely not upgraded keeping in mind for someone is who uses app regularly to find products. To begin: the list is collapsed all the time and if you have more than 2 list for number of family members in one account you will have keep scrolling and scrolling to find the price of item you saved to buy at some point in future. The bag items do not show actual price and coupon applied rug under. The placement of price and discount available is not apt for user to make decision. Earlier the view was compressed to view all items in the bag/cart. Now you just keep scrolling to see all the items. I hope you make some improvements soon. The new updates are definitely not user/shopper friendly. In times like past 2 years consumers spend more time on phone app rather on laptop/website to look for products. And the new feature /update is only going to push away lot of us from using app.

Not enough features within the app.. The app doesn’t load items fast enough. Also tracking purchases and making returns start in the app but then you get redirected to another site or get return labels by email. Should all be in one spot and be able to set up carrier pickups if needed in the app. I wish you could also make changes or cancel an order before an order ships. You do have 30 minutes to cancel an order, no changes can be made but if you get side tracked or continue shopping and you miss that timeline, you can no longer cancel or change your order. You have to receive it and go through the process of returning either at a store or drop off. I also used to get sale alerts for my favorites list, but I don’t get them anymore.

Trash App with glitches, errors, and pathetic customer support. My orders were automatically cancelled AGAIN and when I called the phone number provided in the cancellation email, the customer service had no clue about how or why the glitch happened nor how to fix it. Apparently a ‘verification step’ was skipped during checkout -I used this app for all orders and it’s logged into my account so if there’s any additional steps required, it’s not visible to me. The error/flaw is in the app! During checkout, it showed me the points I earned for my Star Rewards (including over 2k bonus pts) but since they cancelled my order and it was reactivated via phone support, the order is not at all linked/placed into my account. I’ve been scammed as NO POINTS were added to my Star Rewards acct. Also it’s inconveniently difficult to track the shipments and deliveries since it’s not linked to my account. Does Macy’s have any qualified technical support that customers can contact/reach?!

More Prod Testing needed. I use this app everyday, for years, and I work in technology. After releases you need more people doing Production testing to confirm functionality- especially regression testing. Old things that were fixed are breaking again. For instance, when going through search results, clicking in a result then going back to the full results, the app gets slower and slower and grainier in movement, then shuts down completely. So frustrating! It was fixed for about 3 months, then broke again about a month or so ago. Another issue is the app having so much trouble adding new items to Favorites. Especially in the last 2 weeks I have been getting the “Oops something went wrong” message when I click the heart. Ao frustrating. I spent all that time hinting down new items, and now they are lost. A new issue that has been around for about 3 weeks is absolutely every item showing the “more colors” banner, but only having 1 color available. Please fix these things, add them to your regression testing plan and make sure full regression testing always completed in test and in prod. Thanks.

MACY’S; NOT JUST A PARADE. As the Macy’s Thanksgiving Day Parade gets closer to the date, it reminds us all of when we were kids and enjoyed seeing Santa at the end of the Parade and got us all excited for Christmas.....as we get older it reminds us that Christmas is about a month away and how crazy it’s going to be fighting for gifts for loved ones and finding that special gift for that special person..... but if you stop and focus on the FIRST WORD, MACY’S, it will put your mind at ease, even if you haven’t started your shopping yet! Just download the app, and buy GREAT gifts for everyone, including that special gift for that special person! What’s even better than finding everything in one store? Never leaving your home to find it, buy it, and bring it home! And if you’re like me, you never miss a single play during football season and get credit like you must have been shopping for at least a couple months!!!!

*Slightly* better than the website. I want to love the app, but it really is too hard to do so. I downloaded the app as a way to avoid the horrendous website function, but I’ve found the app isn’t much better. Shopping bag empties, I have to sign in to my account Every. Single. Time. I go to a new search, or open my shopping bag, or exit the app for a brief time - that’s with the settings allowing me to stay signed in. Not to mention the fact that my password never shows up, even with Touch ID enabled. I’ve missed out on sales and discounts (part shame on me for coming down to the wire on time, part shame on you for not being reliable) due to these issues. The closest Macy’s to me is over an hour and a half away now, and as such, this is generally the only way I can be a customer. When this is the experience I get, I generally don’t even bother. It’s unfortunate, because I’ve spent a lot of money at Macy’s, and would continue to do so, but it’s becoming more and more difficult.

Macys decreasing quality and value. Since becoming a regular, online Macy’s shopper I have noticed that the name brands are great but the quality of the items shipped are always in ‘rough’ shape. I have ordered clothing from the Calvin Klein and Michael Kors clothing line from Macy’s. The Calvin Klein swimsuit that I had ordered has a thick lining to the bust area. The lining was twisted outward and I was unable to fix it. The Michael Kors top that I had ordered has an elastic neckline with a chain detail, the elastic was broken and required sewing. I have been disappointed with the condition that the clothing is being shipped in. I have since stopped buying clothing online at Macy’s and just stick to purchasing my Estée Lauder make up necessities and that’s it. Macy’s rarely has sales on fragrance and cosmetics so I use the coupons sent with my monthly Macy’s beauty box. My satisfaction or lack there of has reduced my shopping at Macy’s significantly.

Done with Macys and AMEX. They changed the app and you can’t see the information like you could on the old app version. I had to call. Guess they severely lowered my credit limit on my cards and never properly notified me. When I called I got a rude immature kid handling my money and credit information. They lowered my $6000 limit down to $600. The rep told me they could not see that it was lowered. I’ve had the card for 13 years and proof it was that high years ago. The rep talked down to me like I was mistaken yet she could not look up the info one way or another. Just another young kid that knows nothing about finances or life for that matter. I’ve had credit cards for longer than you have been alive on this planet. Go home to mom and let her cook you dinner. You are too young and immature to have employment yet. Glad I have them out of my life now. You need to do better when hiring people. Pay them more and you won’t get unqualified employees.

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Love it. The app is helpful

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The Macy’s app. The Macy’s app is awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome

Useless if ordering in Canada. Terrible app for Canadians. Can’t use to order for shipping in Canada. Also, if you go to the website the same products aren’t available. Come on Macy’s!

Cannot use app with international shipping. Boo

Great app. Very easy to use

Don’t Download, not available for Canada. You can’t even change the “state” to province, or change the country, even when you select the location option, it gives you the closest American store. What the hell am I suppose to do with an American store? Completely useless, amazing how a huge company forgets that other countries exist.

Only works for the US. I downloaded this app and signed up for an account only to discover that you cannot use an address outside of the United States. There is no point in having this app available in the Canadian App Store.

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Macy app!. As a Macy’s Employee and a Customer myself I wanted give a review on the Macy’s Free App. So If you haven’t downloaded the Free Macy’s app I suggest you consider downloading this Free app, It’s Easy to use, while using the Macy’s app from your phone you can Shop, Place orders,Track orders, Scan in-store for price checks, Store your coupons, View your history of purchases for Online or In store purchased orders. View your bill, Available Star Reward points earned, Reward history, Current Sale and Special Events. Enroll for Wedding Registry, In-Store map of departments, Inquire and attain information regarding a appointment with a Personal Stylist, Find Store Hours, and So much more!

New app is terrible. The new version of your app is terrible! I used to have separate lists that I could look at, but now it’s one ridiculously long scroll to get through them. And if I look at an item on the list and go back to the list, it starts from the top. Hate that. And lately, when I get on the app it is unresponsive when I look at products. Either the page doesn’t load or it gets stuck. And I know it’s the app because going directly to your website works fine. Overall the new app is horrible and now looks bargain basement cheap. Your old app looked more premium and actually worked. But I guess this new app is all part of your new ad campaign which also looks bargain basement cheap. I miss the old Macys.

Not enough features within the app.. The app doesn’t load items fast enough. Also tracking purchases and making returns start in the app but then you get redirected to another site or get return labels by email. Should all be in one spot and be able to set up carrier pickups if needed in the app. I wish you could also make changes or cancel an order before an order ships. You do have 30 minutes to cancel an order, no changes can be made but if you get side tracked or continue shopping and you miss that timeline, you can no longer cancel or change your order. You have to receive it and go through the process of returning either at a store or drop off. I also used to get sale alerts for my favorites list, but I don’t get them anymore.

Great Option vs in store shopping. The mall is 15 minutes away but sitting and browsing on line at home is amazing. I may miss some huge sales or clearance items not on line but it is so worth missing the crowded mall experience. Prefer to browse the site in-lieu of walking the store to look for items, the right size/color. Convenience of shipping to home or picking up at the store is great particularly during the height of the holidays. Love the ability to receive free shipping and able to return at the store. Always pleased with the quality of items purchased. May do returns due to size but haven't experience poor quality of items.

Great app but some annoying features. Love the app but when you filter on brands, it shows you just a few brands, and if you want to select others, you have to click on “see more brands”; as soon as you select one of these other brands, it defaults back to showing just the few brands. Bottom-line, if you want to select several other brands on the “see more” category, you have to add them one by one, each time clicking on the “see more” tab which is inefficient and annoying. Please developers, can you fix this?

Trying to make a return is a nightmare 🤬🤬🤬. Customer SERVICE IS NOT HELPFUL! I have chronic migraines and that means I have 15 or more EXCRUCIATING MIGRAINES IN ONE MONTH. The weather plays a part in this as well. I explained this to three different customer service representatives who said they would get this resolved for me. The first one I spoke with was Carlos, then Lee, then Carlos. Each time I spoke with them they assured me I would receive a postage paid label within 24 hours. My package was due March 5th, I called on March 10th to see if they would make an exception since I was only FIVE DAYS PAST THE DATE AND ALL THE TAGS WERE ATTACHED, AND THESE 4 ITEMS HAVE NEVER BEEN USED. They apologized and said I should have my labels this morning......I STILL HAVE NOOOOOOO LABELS😡😡😡❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️They are giving me a migraine. Their customer service is the worst I have ever experienced. Why cannot they give a poor girl a break. It is “FIVE FLIPPIN DAYS”❗️❗️❗️❗️HELP

Reliable even in a lockdown pandemic. We purchased a home 1 month into the pandemic. We couldn’t get movers and we wouldn’t have put our friends in a comprising situation so instead decided to look to our local furniture stores and they were also closed. Thank god for Macy’s furniture delivery service! I ordered everything online and usually that doesn’t work out when it comes to furniture but the quality of their furnishings is amazing and the guarantee can include shampooing of stains or flat replacement if they don’t come out. I don’t know of any other stores that would do that. I purchased my entire interior furnishings right down to bath towels and kitchenware. They delivered and setup our home without a scratch in no time at all. Their return,exchange and sales guarantee are top notch, no questions asked. There’s no way we could have done it without Macy’s. They were there for us, we are loyal platinum members and everything I’ll ever want or need is from the Macy’s.

One of my favorite apps!. The Macys app is amazing. You can add your account and be able to see all of your coupons. The "Store Mode" is awesome. You can browse all of the catalogs via page view or item view. You can scan items in store. The search bar even lets you add a picture to see similar items! You can see your purchase history and save favorite brands, items, sizes, etc. to your own "Lists." They even have a Scan & Pay feature now that allows you to scan your items as you shop, pay through the app, & then stop by the checkout for confirmation and bags! You can even have items shipped to a Macys store for free pick up!

Shopping Made Too Easy. I love Macy’s app, too much! All of my coupons are automatically saved and at checkout the app suggests the best one for your order. I get notifications for items on my wishlist that are on sale. I’ve saved $$$ with that feature. I selected my store so I know ahead of time if items are in stock, before I leave my house. Having the option to order ahead and pick up later is another feature that I love; especially, when I want to get in and out quickly. When my purchase is ready I get a text/email and I have several days to pick my order up because Macy’s will hold my items for several days. Store pick up is a breeze. Paying my bill is so easy. A few taps in the app and my bill is PAID and I’m done. It’s absolutely tedious having to login online to pay my bill when my store app should have this capability. The app itself is user friendly and easy to use. It’s laid out simply and anyone can maneuver through it. Macy’s hit a home run with their app

My fave store!!. Macy’s is my all-time FAVORITE store!!! I’m always thankful for Macy’s whether I shop online or browse in the store! I know I can ALWAYS find something I need or just make a fun purchase… like just now: I needed/wanted lightweight summer slippers on sale & found 3 perfect (adorable!) pair of comfy slip-ons for home. And don’t get me started on their amazing petite department (online too!)…. Love their Style & Co & INC brands & of course, Last Act!!! I definitely missed in-store shopping during these last challenging months & am sooooo happy Macy’s has reopened in my favorite Broadway Mall in Walnut Creek, CA. Thank you Macy’s!! WTG!!!!❣️

Black Friday - No Deal. I went into the Co-Op City, Bronx, NY - Macy’s, on Black Friday. I mention to the sales associate, these are the same items in my shopping bag which is much cheaper. She said she could not honor what is in my bag. Please explain if the store and the Internet shopping is different? Are these to separate store entity??? I ask to speak with a manager, which never came. I stood there for 20 minutes waiting. I understand it’s Black Friday, customers service is really Bad. Then hire some extra managers just like you hire extra sales associate. Bad Customer in Co-Op City, Bronx, NYC. By the way, I did place order online, the items I purchase in store will be Returned ASAP. A difference of $50. savings for me.

Easy to use mobile app. I like using the mobile app, I prefer shopping online now bec how user friendly the app is. Though I noticed its not updated, I said that bec I was going to purchase few items in store.. checked the items in store to make sure they have it, and so I went in to my app and selected the items I know are in store but when I checked out in the app and ready to pay it says Not available, meaning the items are not available in store. I started over, and same thing happened. Not sure why it’s not available when I know there are still few of that items. That’s the only thing I noticed, other than that I still like using the app.

Love Shopping With Macy’s App. Every time I start to shop somewhere else, I always remember to check Macy’s. They always have the best deals, great sales, great products and awesome return policies. I bought a comforter set for my daughter from a competitor, and ended up returning it as I found a better deal for a higher quality product from Macy’s. Great brands, great pricing, and so easy to shop (I typically shop online as I live in a very rural area and the nearest Macy’s is 2 hours away). Everything is always delivered in a timely manner, and I've never had anything show up damaged. The app is easy to use and follow, and there’s always someone available if I have any issues. Awesome shopping made easy!

great clothing... organizational complications. So... I want to start off by saying that I am personally a fan of Macy’s and the its clothing quality and style. I am almost always satisfied after taking a trip to any of the many stores. I was really exited to get the app because I am a major online shopper and was looking for a few things in particular that I had seen in one of the stores, but didn’t have the time to go and get. But as soon as I opened the app, I found that it was quite badly organized with overwhelming amounts of options in one place. I simply found that there were a lot of other stores that are much more easily navigable... Oh! And those items I said that I saw in store and was hoping to find online? It took several days for me to actually find them (some in categories I don’t even believe they belong in...). And I have friends with similar issues. Overall — though I know I basically complained this whole time — I actually would recommend the app. I mean, I found what I was looking for eventually.... But I think that if you seriously need to find something, its best if you have time to go to the store. Macy’s has great clothing — just not the best app.

Good stuff. I love the mobile app but the iPad app could use some help. Other than that I love the many sale items. Some you have to not let the price trick you. I’ve learned that if there’s jewelry on sale and it claims the original price was $200 or $75, it’s probably a lie and cheap material. Some of the shoes you have to be careful for as well, but it’s worth the gambles since the return process is easy. I’ve also been waiting on a package that hasn’t been delivered to me and this is a good 3 weeks in. This is the first time it’s happened though but still a little disappointing. But over all I recommend it and I will continue to use.

New update issues. First of all, I must say that I absolutely love my Macy’s app. I shop online at Macy’s far more often than in the store. I would have given the Macy’s app 5 stars hands down, prior to the new update. I will certainly revise my review when the issues have been resolved. However, the latest update to the Macy’s app has created a very frustrating shopping environment. It freezes, shuts down, it takes up to 2-3 minutes to load an item to add to your shopping bag or just to get a quick look. I have almost given up shopping through the Macy’s app until another update provides bug fixes. Please resolve these issues soon! I’m ready to begin Christmas shopping.

Awful!. The new app in 2022 is terrible. The app will suddenly close on you when you are in the middle of a search. This has happened to me a lot since the app was changed. Then your search criteria is gone. Today I can’t put items in my cart. I can put them in my favorites. I’m becoming so weary of technicians changing things and adding too much clutter. I’m looking for shorts today. I guess I’ll go to my other favorite online shopping place. Technicians seem to change things to justify their jobs. If it ain’t broke - which it wasn’t - don’t fix it!

Love this app. I love Macys app. It made shopping much easier. This app is well designed. It is fast and you can do things quickly as compared to the online website. Now, checking my orders and their statuses, and checking to see if there is any special sale going on is just one click away. Also, I really like how we can check the price through this app. Now, when I go to Macys store, I don’t have to look for price check scanner for price check. I can just use this app to check the price. Thanks Macys for creating such a well thought and well designed app! It made my shopping much more fun and easier.

Broken Scanner!!!. I enjoy shopping at Macy’s, but it has not been enjoyable using the app to scan & check prices while shopping in the store! As someone else said it seems this function was broken! When trying to use it, it constantly comes back with an error, “oops something went wrong...let’s try this again”. However, trying to scan again gives the same error. Very frustrating & has caused me to not purchase some items because I was trying to locate if the item was at another store in the size/style I was looking for...please update & fix the scanner ASAP!

Quality, Convenience and Incentives. Macy’s application is convenient. I shop online mostly on my smartphone and or laptop. The app is very customer based, user friendly and filled with quality merchandise and sales. I appreciate the convenience of being able to select my favorites such as Tahari, Anne Klein and Michael Kors collections by size, color as well as quantity no matter the time or day. An option to have them easily shipped to me at no shipping charge, is an added bonus. My favorite part of the transaction is receiving an additional 20% discount off my purchase when I use my Macy’s card. A true win, win!!

Kicked out of app frequently. I’ve noticed for a while a problem with the app. I have it downloaded and if I log out, then come back later to check on something it will say log in with the app. The app message appear at the bottom but aren’t I in the app already?? So I can’t log in till I click on it then sends me to app to download but it’s downloaded already?! I click on OPEN and it sends me to log in. Whereas the other version looks like I’m trying to see the Macys website through the internet. This is very very annoying. I’ve deleted it twice thinking it needed a reboot…

Put some effort into your online system. Macy’s been around forever and I really have enjoyed shopping at Macy’s with its amazing price and deals. However, my recent experience purchasing furniture has been very frustrating. After I bought it initially, it took over a month for it to become available for me to schedule my delivery. Then someone else called me, saying that they had to get another authorization to use my card, which is a Macy’s Credit Card. Because I was unhappy with the experience, I decided to close my credit card and provided another payment method for the furniture’s purchase. However, for some reason they were still billing me through that credit card and that account was not close at all. Put some effort into your staff and system please. Very disappointed.

New update is garbage. I placed an order last night for store pickup. I received my pickup notification and decided to wait a couple of hours before I picked it up. I did not use the I’m on my way option option. I used the I’m here option once I arrived at the mall. The old version allowed you to give your parking space. I did not get that with this update. My screen froze every time I selected the curbside pickup option. I waited for twenty minutes before I called to inform them that I was waiting on my order. I was informed by the cashier they did not get the notification stating I was there for a pickup. I went thru the steps for notification again and my phone froze after I hit the curbside pickup option.

My experience with online shopping with Macy’s. Macy’s makes it very easy and affordable to shop online and whenever you have a problem can always call them with no problem and they’re always there to help you with nice train customer service reps always at the tip of your fingers I highly recommend Macy’s for all your shopping rather than dealing with the crowds in the store be safe shop online it’s the same has going in the store trust me I’m new at this and going through these difficult times will keep everyone a step closer to being safe and healthy and no I was not paid to say these Beautiful words God bless America all lives matter

Quick pay only. I can only purchase Kids items if I select quick pay. If I select an item to place in shopping cart it gives me a message that it is not available and to remove it from chart. I call you customer service and they referred to you technical department, which was not very helpful. They didn’t know why your app is not working and showed no interest in trying to find out. It won’t work if I try the web version either. I can’t be the only customer that is having this issue. They gave me the instruction to call in my order. If I have to do that what’s the point of using the app. Not very happy!

Not a blind friendly application. As a blind user who enjoys shopping on Macy’s I find it rather frustrating that when I am in a product page I can choose a color and size however the add to bag option never is readable using voiceover on an iPhone. This is not my first time making this known however it still has not been rectified. Macy’s, blind people like to spend money too and it would be nice if your development team took that into account when rolling out updates. I literally have to tap all over my screen to try to guess where the add to bag button would be located in hopes that I have selected it because the button is not accessible in the sense where the voiceover functionality on the iPhone reads it aloud. This cannot be that difficult to fix because other companies don’t seem to have this problem with their apps.

Videos. Love that I can create a favorites list. Just starting to explore that. Upgrades that would be fantastic for a novice makeup person looking to get better: 1) videos that are on the website to be linked in the app so I can favorite products then view the video on demand while applying my makeup without going to the site 2) somehow sharing the list with my significant other so he knows what products I like/am using when looking for gift ideas (maybe even link that to my rewards so he can buy the gift and I get the rewards).... could be a link in the list section to share with xyz email address so they could see list but not necessarily buying history.

App is horrendous. You would think for a MAJOR retailer they would have a functioning app that works efficiently and properly. For years without fail, I cannot shop on this app without something glitching. Either it will not allow me to add something to cart, accept my payment method, apply coupons, or my biggest pet peeve remove something from the cart. I have to shop through the app and then at whatever point something fails me and I get the error message saying “hmmm we are having technical difficulties” I have to switch to a mobile browser, then continue what I was doing and usually that works without fail. That is how I am sure it’s specifically the app and not the entire website. Definitely discouraging me from shopping there more often for sure.

Love it!. This user-friendly app has improved so much over the past couple of years and it’s almost too easy to use. I love shopping at Macy’s but it’s not always easy to find my size. That is almost never a problem online. Stay away from those messy clearance racks and look at all the under $20 stuff online (there is actually a search filter for that). I suppose I should mention the cash back towards future purchases I get when using my Macy’s card, along with all coupon options right there so you can choose which one works best. Love it! Happy shopping!

Macy’s App is Awesome. I usually like going to Macy’s and shopping in store but I like the app also because I can check on my phone about what sales are going on. Sometimes I don’t even have to leave my house to shop, I just buy it online! I like also that if something doesn’t fit, I can always return it to the store instead of shipping it back. Just today, I purchased a vacuum that I need. I didn’t want to wait a week or so for it to arrive and I saw that I can pick it up at the store. First time doing this and I loved it! I placed the order at 2 pm, signed up to get a text alert once it’s ready and within an hour it was ready for pick up! I love Macy’s app, no complaints from me.

Not good for checking orders. App worked pretty well for shopping online. However, it froze when I clicked the button to complete purchase. So I shut down the app. When I turned the app back on, there was NO indication that the order went through. So I went through the whole process of filling up my “bag” and checking out, then clicked the button. This time the order clearly went through. I checked around to see if there was a duplicate order but could not find any. Later on, I checked my email and saw two different email notifications of two different orders that had gone through. So I went back to the app to cancel one of the orders. But it still showed only one order. I tried to communicate with support but, due to the time, there was no one there to help me. Next morning, I spoke with a service rep who said the 30-minute window to cancel orders had passed, so I’ll be receiving two identical orders! It was a hassle, but after talking with two different reps, we finally got rid of the duplicate order. What a headache, all because the app doesn’t allow you to check the status of current order!

Woman Plus Size Department. Macy was always my go to place for woman’s plus size clothing but not anymore. The woman's plus size department in Macy’s in the Viewmont Mall is pitiful. It is placed in the back corner of the store. There are no displays and clothing is just thrown on racks. There is no rhyme or reason to how they are arranged. As for selection there is none. I am convinced that if plus size woman didn’t shop online and exchange items there would be nothing but stretch pants and cheap tshirts. Macys was always the place I went for dresses, professional wear, and any other clothing needs I had. Now Macys just insults the larger woman. They have placed us in a corner which gives the impression that you don’t want our business. The buyer for this department should be embarrassed to put out what little merchandise you do have. You have gone from being the best to don’t even want to shop there anymore.

New Update Needs Bug Fixes. I shop on the Macy’s app nearly every week. With the new updates to the app, some of the features are nice and the new UI is a slight improvement from before. However, browsing and shopping last night and this morning was difficult. Not all pictures of items would load, I couldn’t scroll without it freezing, I couldn’t add items to bag due to it saying there was no internet connection. I clearly had Wi-Fi and all my phone settings and signal strength were good. Please make arrangements for these necessary fixes. There’s a party in two weeks and my daughters and I would like something new to wear! Thank you!

Frustrating app to use. Many times, when reading reviews, it suddenly goes back to the very beginning! It’s very frustrating, especially when I’ve read 10 reviews, or more. Having to constantly scroll thru to find where I left off is aggravating! Then, I always have to really keep track of my bag, as it either has things I didn’t choose, or doesn’t have what I did choose! This happens every time I go online with this app. Sometimes it feels like I have to beg them to buy something, bc they don’t show up in my bag, & it takes me 10-15 minutes to find the item again & add it back to my bag! Please fix both issues before I just stop shopping Macy’s online!

They Won’t Fix the Return Problems. First off you can’t initiate a return through the app. The bigger problem is they have the site coded wrong. If you want to return an item you purchased at regular or sale price, and it goes to Last Act after you bought it, your return window gets screwed up and rolls back to 30 days. So you are forced to return in store because the register knows it wasn’t Last Act, but the website won’t let you do anything. I’ve been discussing this with Macy’s for two months and no fix. Now I can’t even do an in store return, they effectively have no customer service aside from Facebook, and the Facebook CS people don’t understand the problem. They just deny a return. If they can’t offer any real customer service they need to shut down until the stores re-open.

Only good for browsing. If you put more than one item in your cart, it empties all but the last selection and gives error messages when you try to check out. The PayPal link frequently glitches and empties your cart. If you plan to pick up in store on the same day, be prepared to have your orders canceled (if you are lucky enough to actually get something to stay in your cart AND successfully pay for it) because the inventory reflected online is not accurate. The app has become virtually useless for anything other than browsing ideas for in store shopping.

Vera in the Pompano Store. This employee demonstrated exceptional customer service during our recent visit. Vera approached us while shopping for clothing in the INC department. She offered to help, cleared out a fitting room, signed the fitting room log, came back to check on us, offered suggestions, let us know that she had to step away but would be back shortly, advised us of special sales, rang us up, wrapped it nicely, all with a smile and warm farewell amidst all the chaos of a store about to permanently close. Hats off to you, Vera, for your grace and poise even under chaotic circumstances. Hope Macy’s finds you a position in another store close by. Thank you.

Customer Service. I have always expected and received excellent customer service from Macy’s for many many years. I stopped by the one in Rockford,IL with my sister to pick up some beauty necessities that the customer service age would find for me and I would pay and be on my way. However, after waiting over 30 minutes the people she was working with left. I was standing at the counter to be next and two people walked by to buy a purse and she immediately said they were first. Knowing that was false and so did the other couple, I waited a moment for her to reconsider since I had been there the whole time alone and she “passed” on me. I turned and left that store immediately and will not return.

I love Macy’s!. People ask me why I shop at Macy’s. I always answer that I always find exactly what I’m looking for and at a great price and great quality. We never had a lot of money growing up but but we shopped at Dayton’s (Macy’s) because of the value and the quality. We shopped the sales passed the clothes down from one to another. As my siblings and I got older my mom took a job at Dayton’s/Macy’s and worked there until she retired. I raised three daughters to shop at Dayton’s/Macy’s and in fact my second daughter’s first words were “Go Dayts?” Now my daughters teach their friends the same lessons-quality and value are a better investment than a lot of cheap junk. My youngest enjoyed working at Macy’s while she was in college.

Ok website. Macy’s pricing is good, which is why I shop here. However, the website is slow as is the app. Plus there usually aren’t very many pictures of the items. Nordstrom will have 5+ of almost every item. Also, the app kept freezing and I would have to start over or it would take me all the way back to the top of what I was searching, and then I’d have to scroll allllll the way back down to where I had left off. Plus it seemed a little finicky on the “cart” section....it could definitely flow smoother going back and forth From cart to where I was shopping. When I go from screen to screen, it’s helpful to go back to where I left off.... and not back up at the top (if that makes sense). They do have some details I appreciate, like the height and size of the model. Do this every time please!!! It’s so helpful.

Order never show up. I’m a customer of Macy’s for the last 3 years and got no problems at all my orders get delivered. But last month my 2 orders never show up at the house waiting all day and tracking said was delivered. Good thing Macy’s refund the money. Then next thing I order, it show up to the wrong house good thing the person gave it to us. Now I’m so worried if I will order again it will deliver again in the wrong house. The problem is UPS drop it to post office and USPS not doing their job well. Next time let UPS deliver it directly to our house or I will close my account and never buy from Macy’s again.

Never get points though app orders. This app needs a serious update. First won’t let me enter my address it selects an address for me, which is the wrong address. I finally got to enter my correct address manually .2 when entering orders the app acts as if I never signed up before asking for all this personal information over again many time. Sometime the app will not take my info and my states email has been taken . 3 when I finally place an order I get an email confirming my order, but when I click to confirm it launches the app and shows nothing ordered. If I try and edit the order it also show no order to edit. This app has serious problems it’s hit miss . It’s better to order off the regular website as the app is just awful. Better yet shop in the store. I’m done with this junk app.

Upset with scanner not working.. The Macy’s scanner quit allowing me access after an update. When I hit the barcode scanner & it requests either location or to type your city/zip it gives me a pop up no matter which city, zip I put in & says there are no stores on a 250 mile radius. It dies this no matter if I have location services on or not. It used to work just fine. I’ve emailed about 10x and get responses from another country with them not trying to fully read or understand my complaint on this app. One response asked what app I was using. Another told me to call the 800# and ask for tech support, which the woman at tech support said they do not gave a special division for the help I need & hung up on me. So no answers from their email at customer service. I’m just trying to use the app & very disappointed.

Buggy and No More Size Chart. Very buggy new version. I mean, Macy’s app has always been buggy, like when you sit there and start browsing clothes page after page, it would shut down the app. However this latest update is so disappointing that I just deleted the app and come here to write a review. First of all, the size chart doesn’t make sense. There’s no size chart of measurement of any sort. Just a selector for International, US, China sizing, followed by a scale of too large or too small, and a scale of comfort level. I tried other products and size chart still showed useless info. I still couldn’t tell if I should pick M or L. Then all the sudden the Size type selections wouldn’t go away no matter what I tap on. It’s definitely a bug. I was tired of restarting the app and then have to imagine what size I need, I just deleted the app. Maybe one day I’ll download it again once you’ve fixed the bugs and give me back the size chart WITH measurements.

Macy’s App Review. The app does many useful things with sorting and filters. I personally would strongly prefer if the software took you automatically back where you were shopping after viewing an item or checking your bag. That it is inconsistent about that feature is very frustrating to me. Somewhere, The is a feature that allows you to view only your marked favorites, I’ve used it. I know it’s there but can rarely find it, please include it in drop down menu for easy access. I like that feature because when gift shopping I can mark all items I’m considering and go through them easy to compare and choice. Additionally, frequently when I get right on the page I’m looking for, the app suddenly closes itself and returns to my iPhone page screen.

Impractical for in store use and spys on you. I download because in store advertising said the store directory was available on the app and I was looking for something specific quickly. First red flag: when I open the app I’m notified that Macys will be monitoring my interactions on my phone to advertise to me. Um, no thanks! Second red flag: I’m reasonably tech savvy and could not find the store directory after a few minutes of looking. My friend that works in IT finally found it hiding under Account -> Set Your Store. Not intuitive, Many store apps I’ve downloaded have a specific button for store directories. They make it difficult unless you have an account set up. Even the Walmart app doesn’t require that. I can’t see anyone not tech savvy finding the store directory easily. No thanks. Waste of my time and data to download. App Deleted.

Macy’s online. Since I am an hour and a half away from a Macy’s store I do all my Macy’s shopping online. I have bought from Macy’s online for seven years and have never had an issue with sizing of clothing or any other items I bought from Macy’s. If I have a question regarding an item I chat with a Macy’s representative and my question is answered. The Macy’s app is user friendly so it is easy to find what you are looking for and place an order. Macy’s have great sales and you can save money with Star Rewards. I recommend shopping online using the Macy’s app.

I love Macy’s app, better the than visiting the store. After used the App for a long time, cause the city I live don’t have Macy’s store. When I have chance to travel to Macy’s store, i feels I just waste my time to find the size I need, the color I love, the brand I want. All that things you just need to set up in the App. It’s show up what is available, and it ship out to your door extremely fast. Also free return. In holiday seasons, shopping by Macy’s app is great opportunity to get your stuff at earliest, before it’s gone. This is my opinion, while my mom, a Macy’s fan, always tell me she want to walk in the store, touch and feel the material. Anyway she was RIP last Mother’s day. I will not back in the store, it’s bring too much memories about her.

Frustrating yet needed. MARCH 21 THE APP IS NOT WORKING The app crashes often, glitches and absolutely never is your payments kept up to date and subtracted from what you purchase and this my friends can completely mess up your day, accounts and feel good feelings for Macys because of the issues. I pay as soon as I purchase stuff and then I see what I pay is not being subtracted for 9 days at times. We pay you subtract! Simple! Unreliable, not updated as you pay asap! Monies owed do not add up. I have received two pairs of shoes used (Yes, used) I love Macys but no excuses and I am not the only one. We should get the same service online as we would in line. Fix your sluggish system and hire customer service members who understand what your saying.

Macy’s Credit Card App. The shopping aspect of the app is good. However, when accessing my credit card account all I see disorganization. When trying to view my transactions I would like to have a tab or icon that specifically takes me to see ALL my purchases. I want to be able to have a monthly option and an option that allows me to see them all from a certain to another date. Also, it takes a while to see my transactions. I would like to see all my transactions even the ones that are pending because it is confusing when I have a balance of X amount but my purchases do not reflect that. Payment of credit card is a hassle through the app. I wish it was more accessible and streamlined like other banks have their apps set up.