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greatgoode - My Go-To App
I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered.
KerryValley - I LOVE THE UNITED STATES POSTAL DEPARTMENT!
Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit.
All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient.
America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government.
GeorgetownHerbs - Not Reliable
I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!!
Remnant1018 - Missing features I need
I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours.
Spodaski - Had a bad experience
I got a notification from Laconia NH PO showing me car registrations for two cars that I paid for. The letters never arrived. The local post office blamed it on Concord New Hampshire where the photographs of the envelopes are taken and stated they never got it. This resulted in my having to spend $44 to have them re-printed by the town clerks ofc .So don’t assume that just because you see an envelope with a notification stating that it’s coming to you, that it will actually arrive. The post office was absolutely no help to me. I wrote the post Master an email and attached a copy of the notification with the return address from the Townhall as well as a copy of the registration and a letter from the Town Clerk stating that I had paid to have it re-printed and asked to be reimbursed for the re-printing cost since they lost my registration s. The Post Master just said I’m sorry 🙄 No explanation. this happened two months ago and it never arrived. I figured it was lost and would come after I paid for the reprints but nope 👎 very upsetting and not fair at all.
elusivesnake - USPS IS THE WORST
Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist.
zzz97 - I am not able to set up mail tracking
With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible.
You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login.
It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.”
GoodNews1029 - So so at best!
I can’t believe that for all practical purposes all you can do is track packages in this app. In today’s day and age you should be able to do everything in the app from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to the app since it’s launch and that’s just pathetic. At the very least if you have a USPS account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said the app is a necessary evil so you may as well download it seeing as it’s free.
Update: several years have passed since my original review and yet nothing has substantially changed with the app. I am still disappointed overall with the lack of options with this app, yet I still consider it a necessary evil given that it’s free.
BabyGurlBG - Get it together
Come on now. At this point, there shouldn’t be as many issues or lack of options on this app. USPS, you’ve been in this business so much longer and have employees who probably give you insight on things that can help, maybe someone needs to start listening and implementing these ideas. Hire some new techs or something.
My tracking numbers disappear and reappear when they feel like it. I’m currently tracking like 5 packages and for whatever reason only one started to show up and when the page is loading, it says you’re already tracking this number. At some point during the day, it switched to another one of my packages I’m tracking. What’s going on?
Where’s the option for customers to create an account and any tracking numbers that are sent to that email address just appear in the app for the account holder. UPS and FedEx does it and it’s a great convenient tool.
Please get it together. Put out a better and functional application for your customers.
Debmomtwokids - Why bother with a mail hold option?
I loved this app until I needed the mail hold option. I thought I was SO smart doing an online mail hold. I even had a confirmation. We were leaving town for close to 3 weeks and I really needed my mail held. Well, despite a confirmation number and a visual confirmation on the app, my mail was delivered the entire time we were away. I called THREE times and spoke to people in the main USPS office as well as my local office and it was STILL delivered (with an improper hold date on the form manually entered by the USPS rep). I was told that the best way to hold mail for future is to come into the post office and fill out a form so there would be a paper trail. Seriously?!?! Why bother having it on the app and website if it is not the proper way to have your mail held? I am writing this in hopes that the USPS gets their act together and fixes this AND so anyone else using this app for a mail hold will rethink it. I am thankful to my amazing friends and neighbors who checked on my house and mailbox to make sure it wasn’t glaringly obvious we were away for an extended time.
ScottUtz - Effectiveness of App
I think the app in general is good, is for the most part effective and easy to use. I do though, as a person who uses the app on a highly regular basis, think that there are a few areas where it could be improved to ensure a higher on time delivery percentage and/or accountability factor. I have packages I’m tracking that will take numerous days (in some cases up to a week or more) to receive updated statuses. I don’t know if this is something that could be integrated into the app, but if there is a way to notify offices that a package has not departed or arrived within a set amount of time, forcing them to do so, that would be huge to a consumer like myself who is too often left to wonder day after day what the delay is without any updates whatsoever, often leading to them wonder if the package got lost along the way somewhere?
lilyg3 - Fraud by drivers
For the last few years I been missing lots of packages . I thought maybe porch pirates took them, but not really true! A few weeks ago I was waiting for my package saw the post office truck pulled up in front of my house the driver scan my package never exited the vehicle and drove off with my package!!! I immediately received a email saying my package was delivered. I contacted the post office they keep saying the GPS show the driver was in front of my house so my package was delivered. I saw it with my own eyes he took off with my package. It’s like they are deaf not hearing the part where I said yes he was in front of my house. But never exited they vehicle I hate Jamaica post office. My cousin works for another post office in a different city she said you gotta complain to the post office if this incident keeps happening with the same driver they will know it’s fraud and investigate him even fired him. But people keep calling only the company they purchase from call both the company and file a complaint with the post office
john h6212 - Great App it’s has a few qwerks but it’s Awesome
I love this app!! It’s very accurate it keeps you up to date on your mail and packages!! The only down side is that I have to login to many times I feel, but I really shouldn’t complain it ensures me that my account is secured and not left logged in somewhere else I’ve used it.. Thats the only downside for me Everything else is Great! It even lets you if something is delayed even if it’s not what you want to hear, at least it’s honest and let’s you know. Even with the one issue I still give it 5 star’s, because it’s so accurate. I recommend getting and informed delivery is my favorite, it gives you the option t mark for mail you haven’t gotten and they will find and normally get it to you the next days!
j colgan - Usps app and a suggestion for post office’s
Love the app. Very convenient and easy to use. My suggestion for the post offices involves the way that international shipping is done. I know it you have the option of doing the customs form online. But my suggestion involves the post offices. Instead of the clerk typing in the information from the form why not have a scanner hooked into the system. Instead of typing the form could be scanned into the system with all the information. Which would decrease time that other customers wait. Which may increase international shipping. I’ve seen scanners like this used at hospitals and they can can scan multiple papers at a time. Something like this may be worth looking into.
jen790 - USPS the worst customer service
To say that I’m disappointed is to say nothing! I cannot believe that I cannot get my 2 parcels for 2 weeks already. First I got a notification that the delivery was attempted but I was not home which is obvious cause I’m working! It could’ve been left in my mail box or by the apartment door! I live in a fully secured building and have surveillance cameras all over the floor. But that’s not the worst. The worst is that I’m calling usps for a week and a half asking for redelivery but cannot seem to get my package delivered! I don’t know what’s your problem and why is it too hard to redeliver 2 packages?! I requested redelivery 4 times already with my permission to leave it by the apartment door and nothing, they didn’t even attempt redelivery. Every time I call an associate place redelivery for me and assures it will be delivered next day and every time nothing! That is unacceptable! Why do I have to call every day and waste my time?! I’m very mad and disappointed! Very poor customer service!
dadof3kids84 - Mail
The Mailman that delivers mail needs to look at addresses better because I end up with my neighbors mail and not mine so who knows if I get all my mail. Also both neighbors have informed delivery but yet I can’t get it this house has been here since I was a child (My parents live next door but if there is anyway I can be able to get informed delivery that would be great because then I would know what I am supposed to be getting because my neighbors at 140 Main St won’t always give any of our mail (we know the daughter) but if that could happen that would be awesome I have been here for 4+ years. And someone said the post office has to put me in as a registered address I need this fixed please as I see a lot of doctors and get sent mail and not receive it so this important.
Thank you. From resident at 140A Main St
Marc & Emily Hagan
that.907.girl - Great app for tracking packages
The main thing I use the app for is tracking packages that I’ve either sent or am expecting.
One improvement that could get a 5 star rating from me would be if there was a way to make a note or “name” the packages that you are tracking. Currently, there is just a lot of packages that are identified by the long tracking numbers. When you have 4 or 5 (or even more) packages being tracked at a time, it is very confusing to know which is which. Having the ability to rename the items listed or add a note would aid in identification of what is in transit and what is lost.
Thank you for the convenience of only have to enter a tracking number once to watch an item all the way to delivery, now take the last step and make the list of packages more coherent to monitor :)
Hidelsc - Needs major improvement
I’ve been using this app for years and it has its flaws, regardless of my having the latest version.
It can’t seem to handle tracking more than one package at a time, while older versions of the app could. Even when I type in a new tracking number, it will still only bring up the previous package.
It often has incorrect information. For example, I was tracking a package that said it would be delivered on a Saturday by 8:00pm. I received an alert that it was going to be delayed; no reason was given, nor was an estimated date/time. I continued to get this error for 5 days. I knew from past experience that you need to wait a full week before you can file a complaint. Finally, late on the 5th day, I got a msg saying the package HAD been delivered on the original day at 2:15pm. Why the app wasn’t updated in a timely manner I’m not sure.
That’s the government for you!
Naturenut9 - Tracking a package is awful.
USPS could definitely learn a thing or 12 from UPS about tracking a package. You don’t get regular updates and the updates you do get are usually delayed by an hour to several hours. It’s made even worse when a package is handed off from UPS. UPS does great to track a package, but if it’s been handed off to USPS, it’s anybody’s guess as to where the package actually is and where it has been. Today, my package was delivered around 1 PM. I didn’t get a notification of delivery until 8:30 PM. Currently, I’m waiting on a package which was taken to the post office and was checked in three days ago. It has been in Virginia since then and the app tells me it will be delivered tomorrow. I am in the middle of the US. I don’t know how they’re going to have it delivered tomorrow if it is still in Virginia. Or is it…? For a company which delivers mail to almost every single house in America, every day, they sure have no clue how to keep track of a package.
i hate tech! - Great App, but USPS needs to make a change
The App is great, but USPS needs to make one change for the sake of connivence. It either needs to print a barcode on the receipt to track packages or it needs to allow he app to recognize the numbers for the tracking number in the App so you can scan it into the App to track packages. The USPS policy does not allow to “take pictures” within the Post office of the tracking barcode to add the info to your App for tracking. It is really frustrating to type out the LONG sequence of numbers into the App to track packages!!! I know, I know, first world problems, but still, make it easier for customers to use the App and maybe business will increase...
CarlRJ - Now make it work on iPads
I was just informed by the USPS’s Informed Delivery app that the USPS is shutting it down in summer 2021 as the functionality has moved to this app. That’s fine, but Informed Delivery is a universal app that runs nicely on my iPad as well as on an iPhone, while this app is designed for iPhone only (yes, you can run it squished on the iPad screen, but it shows no more info than on the iPhone). Please make this app work properly on both iPhones and iPads.
I use Informed Delivery on my iPad every day to see what is inbound and check on packages, and it’s been extremely helpful while working from home and staying away from stores for the past year. I’m frustrated to learn that the USPS is intentionally downgrading the experience by making it iPhone only, in the process of moving it into this app.
AO Lifemember - The Pony Express
Their Tracking System is so vague which may be on purpose so you are totally unaware of your actual parcel location. Had a Priority package which was supposed to get to an address in California within four days from Honolulu, Hawaii which was according to the USPS tracking system in transition that after a week I had to inquire where it was and was told that it was in the Barrigada, Guam. Apparently they (Honolulu Main USPS Distribution Center) thought that California from Hawaii was west of the island. So after two weeks the package finally arrived damaged at the address in California.
A week later upon shipping a similar package to the same address in Southern California we found that the delay this time was due to the package being sent to Philadelphia, Pennsylvania so upon sending a query why the package was in Pennsylvania instead of California I received a msg that the package was in transit again,
And they wonder why they are losing money? Seriously?
ChillPuck - Bug Infestation
Have about a dozen tracking numbers loaded into the iPhone app. If I were to check the detailed status of more than two tracking numbers, error message comes up “You are already tracking that number” and app omits all other tracking numbers on Tracking section except for one. Have to wait a few hours out of the closed app for the other tracking numbers to magically reappear with all the nicknames I provided (helps knowing which packages are what) returned to tracking numbers; fortunately upon entering the Add Name under the respective tracking numbers, the nickname I provided is still saved but can only rectify two at a time or risk the same problem of removed tracking numbers minus the one again.
To add to the problem, only two packages are being tracked. Copying and pasting those not being displayed on the iPhone app does not add them back to the formerly populated list.
AP Admirer - Satisfied Postal Customer
Everybody in business has to go digital all the way. Over the years the USPS has come up to par; I just wish the Postal Service had done it sooner, because the tracking feature now available and the entire USPS “eco-system” is fully customer-centric. Congress needs to support the Service because it’s a vital national resource; perhaps new means to monetize can become part of its business model. In any event, terrorism prevention as possible through the Postal Service, for example, deserves ongoing subsidies. For me the United States Postal Service meets my mailing needs very well. Thank you to all postal workers, especially in these difficult pandemic times!
Great ;( - Shame on you USPD
After having a PO Box for over two years they
Maybe you should privatize because you’re acting like a bunch of gangster crooks! After having a PO Box for over two years they closed my account they said they hadn’t received a monthly payment they sent all my mail back to who knows where. Then they told me what it’s still open all you have to do is pay to get it back well there was nothing to freaking get back, oh my stupid now it’s gone and then they encouraged me to pay a whole year because the monthly payments don’t work so well, so I had to fill out a new stupid application and pay a whole years worth $135 for nothing, when you’re just gonna be stupid forwarding the mail that comes to my home tell a stupid PO box when I can just take a walk out to the little box and bring it inside the house! boy was I ripped off and manipulated! closed my account
LeeFritzy - Need to be able to for 5 star
As older people ( large font settings) or phone apps only users ( so different web browsers settings for mobile)
1) Needs to be able to notate if delivery received as stated... lost, stolen, etc
2) if delivery person placed other that noted or as instructions directed.
3) To be able to do so immediately on that delivery’s tracking would be easier than trying to file complaints or other issues somewhere else in app. As you cannot always get app to show/scroll to submit button, so forced to call.
4) Not all packages show in tracking especially if handed off to USPS from other companies such as Fedex, UPS etc or originated from out of country or overseas. Showing this especially since USPS assigns a new tracking number other than originated company or country.
Damon_Williams - Great app; just missing a few things.
I downloaded this app mostly for the clock and ship aspect. While that works as advertised, there are a few things that could be better.
*Automated email notifications. There should be a way to enter the recipient’s email address as well, so that individual is alerted when the tracking number has been officially entered by the post office.
*An easier way to add a new ship from address/select ship from addresses. I have a PO Box but if I forget to set it manually, it defaults to my home address.
*The overall look. The aesthetics and UI could use an upgrade, but that that’s just not-picking.
Overall a really decent app that does what it needs to do - it could just do a little more :)
RR 1911 - “USPS and Me”
I use the postal service any way I can when possible. The private companies are good at delivering packages, So is USPS. The private companies do not many if any of the other things USPS provides. They don’t come to my house every day, they don’t provide our veterans a seedless path to full dignified retirement. They don’t carry our election ballots, they don’t do many of the things the USPS does to provide we the people with interface with our government and private entities alike. The USPS is at a distinct disadvantage in a head to head competition because of the many more services they provide. It is necessary for our nation to subsidize the USPS however we can reduce that subsidy by utilizing their services Rick R
Mahalo187 - Good surprise!
I will admit that I don’t use USPS much until my daughter and her family moved to Seattle and now they moved to Florida. I have been so pleased with the priority mail (shipping boxes for my grand babies) process from start to finish! I love that it’s one flat rate, the ability to track it all the way to the final destination, and it gets there within two days. The service that I get at the service desk from the employee, has been extremely pleasant and and very professional. The biggest plus is the USPS app! Love that I have the services and tracking at my fingertips! Thank you for you all doing what you do ❤️ My father worked for USPS (R.I.P) so I will always use your service 🙂
lindzi & pete - Great Overall, but...
This app does almost everything my local post office does.. Hmm I wonder if it will answer the phone. I have lived in several cities and regions across the country and have called the local post offices numerous times and they NEVER answer. No matter when in their biz hours I call, even 30-45 mins. after opening in the am. Everybody I’ve spoken with, when this comes up, says the same thing
Anyway about this app the only thing I find frustrating is having to sign in every time. If there’s a setting I can change to stay logged in, I haven’t been able to find it. And if I must be logged out each time, Touch ID would be nice! Other than that it’s very helpful.
Super vimo - Stolen Package
Unfortunately had to write this probably that way some pay more attention, March 15 I went to post office and was told by the retailer which in this case is ATT to drop a package whit a tablet inside returned to the that way thru ATT warehouse , that tablet never show up anywhere apparently go stolen but no one from the post office had done nothing about , went to the place where I dropped and I was told that had to wait longer in order that some can start a complaint or follow up which is 1000% so incorrect , and the worst part that Im still responsible for that tablet att is looking into which as well its another bad part of the equation , my problem whit this all my family and friends will get to learn not to do buss whit USPS they steal your stuff and not control over this so sad to know that those that supposed to take care your stuff you can not trust them to me they should follow up and see who is this thief
babegotback - Very please knowing you can report you didn’t receive your mail in app
I have had this app for a month now every mail shown to me through USPS postal has been accurate ... recently I had to go talk to mail carrier about I didn’t get my mail on this app .... the person responded the app always not right ... I let the carrier know I have been getting my mail correctly that is showing on this app ....I had 7 mail coming and three were put in my mail box that was not mines ... the carrier drove back to my area and took my mail from another mail post ... USPS please continue to keep our mail safe ... thank you
bilco11 - Lack of Transit Info
Seems like a potentially helpful app. But the service behind the app does not compare well to UPS and FedEx.
Downloaded this app to track packages in transit. Sent two separate shipments using priority mail with USPS estimating two day shipping when I placed the order. Immediately after pickup we received a message the shipments would be late. Not surprising considering the time of year.
We were not concerned; We thought we would be able to track how the packages travelled between facilities along there routes. Not so. The latest is that both “are in transit to their next facility.” But only one shipment has a note that it left our regional facility three days ago. The other says it was received at our facility, but no confirming note that it left. So how can they say it on its way to the next facility?
UPS and FedEx tell you not only when a package has left a facility, they also identify the next destination facility.
Bottom line is we feel more frustrated with this conflicting, partial information at this stage than having no information at all, like USPS shipments used to be. If you say you will provide tracking information then do so. What you provide now is at best a hope that the package is not lost?
linewifelife - Overall love but needs a slight improvement
I love the ease of use of this app and being able to have all my USPS tracking numbers in one place. That being said, the “add a name” option for each tracking number seems to throw a glitch in the app. I can add a name for individual tracking numbers and after a day or two of having the name in there the tracking information turns red and gives me notice that tracking information for said package cannot be found. From what I have been able to figure out on my own it seems like adding a name erases the tracking number and causes the information glitch. I wish this could be resolved because know exactly what each tracking number is for is helpful in keeping an eye on my packages being mailed to me.
ChixFlixH8r - TOTAL DISGRACE!
In the App Store it shows screenshots of what USPS app looks like. Download it and you’ll see that what it shows in those screenshots is not what you get in the app! Where is “MY UPS” in the app? If it was available I would have tried to submit my renewal fee through the app because on the website it doesn’t work.
Your website is a mess. Since years I can never submit my renewal fees online. When I get to the page where payment information needs to be entered, nothing can be typed in those boxes. NOTHING. And that’s where it stops! I call customer service I get transferred around only to hear idiotic explanations or I call the post office and speak with your staff, they don’t have an answer, they tell me they’ll look into it and never call me back. Fire your incompetent personnel and hire new one, willing to work! The old employees seem to have settled a bit to comfortable in their cushy job!
ChrisLaube - Government Service at its Best
The US postal Service was and still is one of the greatest deals out there. Where else can you send a large envelope guaranteed overnight for $26 including tracking and insurance. In addition, virtually all of the employees are diligent and caring people that do their very best to make the experience as pleasant as possible.
Unfortunately, I live in Becket Massachusetts and the manager of this small post office is a toxic, rude and hostile individual that goes out of her way to try making anyone she associates with as miserable as she apparently is. It is truly unfortunate that a single individual can ruin an otherwise great experience.
JCboater - Poor on-line reliability. Difficult to understand even when it’s working, which is never for long!
Tried to bring up a prior international address from my address book . Failing that I created a new address for a shipment to my wife on assignment in a Taiwan. When I was finished creating it I attempted to create a mailing label for the $106 dollar package. System said it could printed at that time to try again later. Checked the covid list for countries where packages could not be sent and Taiwan was not one of them. Tried several times to ship the package to no avail. On the last visit the package was again gone. It never entered the history so all the work so had done to enter the address was wasted. It’s never worthwhile to ship anything using USPS sites. If I calculated the cost of my time, I usually could have save money using the most expensive service available.
sooboo59 - Doesn’t do everything
I like having this app, but it doesn’t do everything the desktop version does. It would be much more convenient to be able to use the saved address button on this app. As far as I can see, it doesn’t. It also doesn’t let the customer send a message to the recipient to notify them they’re shipment is coming with the recipients email address.
My PC is in the shop currently so I can’t go to it like I usually do to handle these things...so I’m using the app on my iPad. It’s getting me by, but that’s about it. Also, why did you decide to NOT give the customer a discount when using the online service? You used to. It’s very frustrating.
dwf6 - Full screen option???
I only use the app for tracking purposes. My question is why does the app only take up a very small portion of my screen why doesn’t it fill my screen or have the option in one of the corners to fill my screen? When I showed my 75-year-old mother how to use the app so that she could see when her packages were being delivered she had a hard time reading it so I told her to blow it up where she could read it, apparently that is not an option I had to go on to the app myself to find out that she was correct that there was no box like that available to her and she could not expand it to fill her screen my question is WHY?
cliff notes - So far no packages showing
I’ve been using it for well over a month now and find it pretty useful showing me what is arriving in a pretty inconvenient to access mailbox (have to pull over, get out in the dark, unlock for access community box bank) and it’s nice to know when I can skip a day or two. I order stuff from eBay that comes USPS Priority or First Class and haven’t seen on of those yet and there’s been over a dozen that should’ve appeared on the app. Maybe that was one of the sorting machines that evil Postmaster Louis DeJoy junked, too bad Biden can’t fire him, but Lou, you really should quit nobody enjoys your actions customers or workers who work very hard and you made it harder.
Daniel 01.Kaiser.Kona - Awesome
Convenient and useful tool.
At least for us the USPS system and App is an awesome tool.
Today, it is necessary to have information to provide a level of control. This App and features are good for exercising control with postal events - a 6day/wk event. I know what mail is coming. I can package, pay and arrange a pick up of items - from home. We keep a good relationship with our mail person = All provides a bit less of random events that is subj. to 24x / month. Pro-activity via convenient controls means less time waisted reacting to events. Result: quality & satisfaction - I should know as an aerospace quality director.
Gettydog - Best service yet
This App is the best service the post office has ever provided. The powers that be ( the IT department) has really worked hard to provide a great service. The App is intuitive, easily updates one on where a packages location is, and all business can be performed by computer or phone. Updates can be sent to customers as well.
Try this App you won’t be sorry. Remember Benjamin Franklin was the first Post Master General and the USPS has been around since 1775 during the First Continental Congress and officially since 1792; can the other services say that? New isn’t better 227 years of innovation is the ticket.
Wantstruth - I LOVE this service!
Prior to signing up for the informed delivery emails , I stressed a lot about my mail. Especially since I’m stubborn and far from ready to pay my bills on line. I prefer statements that I can check first, and paper utility bills that I can question before paying if need be. Sometimes bills come later than usual and I don’t know if that company was late in sending or if it was lost in the mail, put in the wrong box. With informed delivery I KNOW what came in and what to expect in my mail box that day or the next at the latest. By the way. My delivery service is excellent.
beautyxxvii - Simple App Just One More Feature Needed
It’s an easy to navigate app with big “button” icons that displays what they are for. One thing that would be great is the ability to manage PO Boxes on the app. Within this functionality, getting an alert if there’s mail delivered (not each time but up to so many documents/packages, when your mailbox is at/near capacity (when those yellow slips are filled out) and the ability to upgrade or downgrade the size as well as terms. So, everything on the [mobile] website linked to this app! If beginning stages it’s just another big “button” icon that sends you to a Touch ID applicable webpage that’ll be an amazing step.
So, PO Box manage functionality in the USPS Mobile app!
xgoyapoweredx - Three times packages not picked up
There where three times my packages were not picked up. Only once was there a “reason” sent back to me via email. The reason was that there were not the same amount of packages as stated in pickup details. Which was false. Had a pick up for 3 small boxes and there were still 3 small boxes when I got home that night.
The packages were products my customers ordered being sent out from my home business. Unfortunately, my full time job usually does not allow me time to make it to the post office during their hours, so I use pick up. I would like to keep supporting USPS, but UPS and/or FedEx may be my new shippers if this continues.
jimVsch63 - Perfect Score
This app is so easy to use you can print shipping labels from the app and have incoming out out going package tracking every step of the way and know exactly where the package is. Click-N-Ship works how it is intended to. You can order stamps and have them shipped to your address that you want. What more can I say just supreme app website. I like the feature where I can see what’s coming daily. How did we manage with out it. I don’t go to the post office, for stamps anymore. I can see what’s coming in before it gets here packages and letter snail mail. Best app on my phone...
MunkeyHatchet - Keeps freezing when checking tracking
This app hasn’t really been useful for me yet aside from sometimes telling me where my package is in transit. About half of the time, I’ll tap on tracking, and it’ll open up to a white page that won’t load unless I reboot the app. Also renaming tracking numbers is confusing. Most of the time I forget where the change name link is and when I find it, I’m angry it looks so much like the text next to it. Deleting tracking numbers could be a little better too. It lags every time I delete something. It should really be using the “swipe item to the left to show options” feature that so many other iOS things use.
I haven’t used the app for anything else yet, and I’m not sure I want to try. The tracking thing kinda ruined my experience.
ExtraLargeDildoRepairman - Used to be good
This app was very useful for me until the most recent update a few days age and it seems to have broken everything. It looks up after I put in a tracking number, I no longer have any way of saving or deleting tracking numbers. The little x above them is now just a box. I can. Ow longer switch tabs. It is all around flat broken. I hope this is not an issue for every one. I have tried to delete and reinstall it several time to no avail. I would be happy to give it five stars and have if it worked like it used to.
jhoogy12345 - App has a mind of its own
I send many packages. I scan them prior to taking them to the post office so I can track. The scans appear in the App and then my tracked items disappear or maybe if I check back later one reappears and then if I’m lucky they all appear but then disappear again and only show one in transit.... Then another thing is deleting them from tracking, they never are removed, or at least you think they are gone only to find them the next day still in there. I’m frustrated that there is no one to update or fix these bugs!
73mmhearse - If it's not broke don't fix it
I don't know why they updated but is a fail. It was a reliable app with fast updates on packages. I was tracking a package yesterday that it said was to be delivered. It was but, it still said it had not been delivered 8 hours after I had received it. Reliability has become an issue now. I will be removing this app from my phone and hopefully restoring the older version from my laptop.
Ugh.... hasn't gotten any better from my last review. Now the majority of packages are just telling me "on there way to destination" and not telling me where it is located. I use to be able to judge when they would be delivered by what hub the package had passed through but now I can't tell if it's getting closer or going around in circles.
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Stuff Apple - USPS App
Just the Very Best application for tracking eBay purchases across the United States to the Global Shipping Center in KY. I'm an Aussie, [Australian], who imports lots of parts for American cars & pickups here in New South Wales. Just wish our country's Postal System could match the performance of your American System. A special thank you to all the American workers who provide this service. The Yanks certainly do it BEST.
Goddennnn - Update has ruined this app
This latest version will kill off this app. You can’t track an item and get a result, nor can you save a tracked item.
Also all attempts at providing feedback have been palmed off by the Care Center... obviously no humans work there.
TekyTek - New version works great
The new version is great and sends updates via email, sometimes several times a day if it has moved a lot.
EnforcedWarwick - Fantastic App
What a wonderful, fantastic app very user friendly and very effective too. (-: I highly recommend it to anyone for the daily postage needs.
Mish98765ut - Rubbish
This is one of the worst functioning apps i have ever attempted to use. pick up your game usps !!
CAPTAIN WILL SKYLINE - Review is yet to come
This App Review is in the works & is yet to come as I have Only started to use it but I Only have limited access to it since I live outside of the USA where I live in Australia
Nitant13 - Lousy app
Takes ages to load and ages to accept scans
XXIVIIMMXII - Excellent!!!
Best app to track your USPS Parcels! Up to date information as well as on the website only simpler!!! Recommended to online buyers!!! A fast and excellent way to track your Packages!
USPSSucks - Hahahahaha
You know if It was government subsidized it would have been over already.
Jewels1963 - Parcel
Still waiting for my parcel and it’s been 2-3 months
fishy481 - Waiting
Waiting, waiting, waiting!!!! Ffs!!
pstokem - International tracking what's wrong
Unfortunately I need this app to track goods ordered from the states. It seems when the item leaves USA the USPS looses interest in its customers. We are paying the merchant a fee to have it mailed and my current experience is mailed on 6 march 2014 and last update 9 march 2014 - it's now 18 march 2014 and mo updates nor package in the mail. Seems to be lost at sea as it couldn't be air mail. So sad.
Ventuuura - Great Job
Fantastic App! Really smooth and well thought-out. A genuine iOS app, not a rubbish web app portal!
Well done USPS👍
Lachie242 - Doesn't work
Tracking numbers that work on the website and are in progress show up as "no tracking information found". Maybe application isn't connected to UPS database properly.
Lulu696986 - Not good
Worked great at first but now dosnt show location of item untill after its already been deliverd.. Needs sum serious updates i think
Julie Bird - Useless.
Location of parcel not up to date. Ive tried tracking numerous items, and always receive the goods before the app shows that they've left the point of origin. Don't bother.
Shamaimeeka - App crashes
I couldn't use the latest version of this app, keeps crashing every time I open it.
iPad user cairns - Kilograms coversion
This app is in pounds. It should have a conversion opportunity for other non us countries who are getting prices but need metric
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rrrabbits - Pretty reliable
No glitches. Picks up most of the packages I am receiving. Haven’t used it for anything but tracking.
1337group - Garbage, must be fake reviews
This app is complete trash. The design is 2014. Not only that you have to click 85 different areas of the screen to load the tracking info. We all know USPS is complete junk but this just makes it even worse.
Hank$$$ - 19 days and counting
My parcel was shipped in NY to Toronto a 3 day journey. It has sat at the Kennedy airport for 19 days and still counting! Not impressed. I could have driven down and picked up in 1 day. Strongly do NOT recommend this service!!
NOT PLEASED !!!!! - Not keeping us informed....
Not happy not knowing where our parcels are. Paid a lot of money for shipping and was told it would be 6 to 10 days and still nothing after 17 days Last notification was on the June 6th. Not Happy!!!!!
AAndrew EvansuYm - Looking for the best developer
\The company urgently recruits online developers to customize and develop apps according to our needs.‥ If you are skilled and have time to do it.* We pay the corresponding Commission). You can introduce your friends or colleagues to contact me.Ⅴ My Skype and WhatsApp:+♛ +‧ 8618903532913<
gos ehxbdiisnnaia - Lost package
This app fucking sucks! Can’t call anyone either to ask them anything, it’s fucking useless!
Lady Vice - newest version (April 4) doesn't work
can't delete/view details on anything I'm tracking.
Ac2mw2 - Super facille
Bon apps fonctionne bien
Andre cassano - Professional
People often take what these folks do - but the professional performance of the us postal service is over and above
MFarly - Lost package.
I ordered a product on December 1, 2020 in the USA and still have not received it. I live in Canada (Quebec) and the information I receive with the no. (LZ211078664US)
of Tracking is that my package would be delivered to Germany. No way to have any information with the mobile application or others. Very disappointed with the service from USPS. A longer delay is understandable due to COVID-19 but not that the package is delivered to Germany rather than Canada. If you can help me that would be much appreciated. Thank you.
CB_Edm - International tracking - Good Luck
The automated phone system does not provide any mechanism to track delivery beyond the US border.
NorthernGuy57 - Needful
Very needful app.
Everything Melina Does - Angry
I do not like this app. (Scroll down to skip most of my venting about not receiving my package for so long) For some reason on the website it says that my package has been picked up but acceptance is pending. I’ve ordered that package back in November. I don’t know if because of COVID it’s that late but I bought the same thing from the same seller a few days ago but from a different shipper and it’s coming to me on the 6th. Now but enough of the venting about how late this is but this app doesn’t even let me track. I thought that maybe the website is glitching and I downloaded the app. The app says that I’m already tracking this package and I’m so frustrated right now. I expected it to come before Christmas but I’m doubting it now. Yes I tried even using the app to email them but it says that I’m international and that is true. But when I click the link it says link unavailable and I just get so frustrated. Now this is probably mostly about my package being so late but I have more reasons about the app. Sometimes the app doesn’t even load. Like I can’t access it at all even if it doesn’t even let me do anything on it. On top of that I have to click so may things just to get to a spot that I need. To be completely honest with you I would try to just stick to the website even if half of the time it doesn’t even work properly. But I feel like the app is just a waste of storage and it’s more frustrating then the website.
alejoa_a - Horrible user interface
I don’t even know which words to use. The user interred is awful, ugly.
canvasbacks - International to Canada
USPS tracking is superior to Canada Post
Samer Loubany - Acknowledgments
Thanks a lot
Five years and more than 1000 parcels delivered without any problem
It’s very rare in this times
Accuracy , seriousness and keenness in the work in all the states l sent to them and not in one state
It’s very comfortable to me when l send to US because USPS will deliver the parcel carefully
Mug- z - No help at all
It’s been stuck on December 22, 2019 for over a week no notification of what happened to my package it was a Christmas present now it is January the 5
Fee junkie - Finally running right
The app can finally scan international bar codes! Yes!!! after so many dam years!
BbbnRbn - Great Tracking Features!
Being able to set up automatic notifications is a terrific feature! No need to keep randomly checking. Receive notifications to your phone of any update to the tracking status, including delivery. Contact a neighbour to pick up your parcel before the porch-pirates arrive to steal it.
mdmdanmdm - Would give 0 stars if I could.
Tracking is absolute crap and Hardly works for me, if something gets held briefly in customs after that there’s no tracking.
LaundryandLinenService - So Easy....
Great app so easy to use.
ivan.schmid - Great for tracking
Good app for ebay tracking.
damaltor - Way to mess up a perfectly good app!
Cannot view any tracking details, cannot save tracking, cannot delete past tracking numbers, have to input tracking numbers twice to get anything to happen.
Chawel - I shouldn't have updated
It seems like whenever I update, things get worse.
Wishing there was an Undo button
I Can't add tracking. Can't delete past tracking numbers. 🤦🏻♂️
Mcbrute - Tracking
No connection after it reaches Canada. Surely it can be arranged. It takes long enough that it would helpful to have an idea when and were my package is and be delivered
Essentiae - Meh
If you're a My USPS user, all the app does is open a link to the website. I haven't really tried it other than that.
InOttawa - garbage interface
I'm not even sure why this app exists. It appears from the poor interface, that this is a website mashed into an app.
The responsiveness is poor, the app interface doesn't seem to blend well with the Apple interface.
Example. Seems quite difficult to select a track number from my list of track number.
AlexShmaff - Doesn't work.
VetteTrev - Crap
They broke it, enter the number and you cant move forward
SupeRoger - Dysfunctional And non intuitive
If you already have your parcel tracking number, this apps is useless. It's like it conceived only if you want to scan the tracking tab on the parcel not to follow a sent package.
I'ts non intuitive because even though you enter a tracking number that should be added to a list, you can't do anything after entering the number and pressed the done key...
Very disappointed by the quality of this product that should be a standard tool.
LaRafaleDeFruit - Don't get this app waste
I receive tracking from usps enter in app don't find my item enter the same tracking into my postecanada app get data from usps .... But tracking didn't existe in usps!!!
Jordanm85 - No longer works
Crashes when you open app. Please fix. Unusable
5ft2 - Crashes
New update won't open/crashes. iPhone 5S
It was working before the last update.
Capt Kenny - Won't load
The new update causes the program to hang and won't fully load on my iPad. Tried to delete but that does not happen either it just hangs there saying "installing".
Baxterdmutt - Nothing works!😞
This WAS an ok app, but not now. It shows most of the packages that I was tracking with the old app as invalid numbers now. If I put in a new tracking number sometimes it accepts it and sometimes it's invalid. Even if it's the same number. It's very slow. It keeps crashing. It's like it was never tested before being released. It's not usable. I've had to switch to the web for tracking. This app is total junk!
H009291 - This version is lacking.
What the heck. Now we can't: 1. Subscribe with emails when tracking events change?
2. No previous tracking history viewable?
Mechman670 - Crashes due to some tracking numbers.
Used to love this app, but this version seems to be sensitive of some tracking numbers that shows a delivered status, it makes it crash on launch. If I remove that tracking number from the app it will work fine for the others. Other than that it is great.
suhforte - Fail
The app is pretty good however it stop working for some reason. There is no update available. Please fix it.
Kim Galbaransingh - App not working
Well, it was useful until it stopped working completely :/
kragop83 - Not a universal app and poor GPS Management
Not a universal app, why?
Stop forcing people to "always use GPS" when the app is in the background, it kills battery, and seems like you are only interested in tracking us. Add the option of GPS "while using". Until then 1 star.
Fox_mini - Tracking keeps crashing
App is useless not able to track anymore! Please fix!
Cutdog - Push notifications
Please add push notifications for when items get updates (specifically tracking items).
ChanneledDan - Pretty good
Overall a good app. It does a lot and can be very useful. Just a couple of downsides that prevent me from rating it 5 stars: does do package tracking and shows the status but does not show estimated delivery date, doesn't do push notifications, and looks a bit outdated with it's older iOS 6 design. Still a good, useful app. I'm hoping they'll update the app to address the shortcomings I mentioned above.
Trophy23 - Great app for tracking parcels on the go!!
I really like this app. If it had push notifications for delivery status it would be 5-star, maybe in the next update??!!
inhobok - Tracking???
Tracking? Stuck for days in the same location without updates ( or going anywhere)) can not be bothered by such little details,,,,,pension plan is more important. Original USPS site is no better!
Service? Don't be ridiculous!
Energy1207 - Not Impressed
I got this app to do one thing: track a parcel. It doesn't work for me. Although the tracking info is available online this app fails to report it. So this is a negative. By the way, yes I am trying to track a USPS package.
Bucked up - Works well
App works fairly well. Would be better if there was a version for the ipad. Will continue using.
trekking95 - No scanner on iPhone 5
It's a great app for tracking packages, but why no barcode scanner for the iPod touch 5g? It has a 5 MP camera with auto focus. All the other postage apps like UPS and Canada Post support the scanner on an iPod, please update!!! Even all the new updates wont fix it!!!!!
machinima4life - Canadian
I'm from Canada everything in the appmworks great but I would like some free supplies but there are no Canadian option, how can I get some boxes
Too_nice - Crap!
As soon as your mail hits the local sort facility where it is coming from you will not know anything else about it until it shows up at your door. If it does. The concept of tracking completely defeated!
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Hey @USPS @USPSHelp. I'm trying to help you out by holding my mail. It would help if your website and mobile app worked. Both redirect on the request submit to an error page.
abrams #StrongerTogether ??♥️??
@amazon How can this be happening @usps ruined Christmas, my orders since December 3 haven't left from certain States. Dejoy and trump ruined Christmas
@lemiscate I'd choose La Poste over USPS.
Yes, La Poste is waaay too large. There's no reason for them to sell services in mobile phones, banking, or tv. But they've always been kind, helpful, and better than USPS or DHL.