REDBOX: Rent, Stream & Buy App Reviews

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Worst app ever!!!. This app is the worst. This version not only makes it harder to find kiosks than it was with the old one, but they advertise on demand viewing that you can’t access without first going on their website to rent the movie before coming back to the app to watch it—I’m serious! Even better, they don’t tell you that in the app! There are ZERO instructions anywhere on actually using the on demand functionality. Were these people even trying? My eleven year old could design a better app than this! Pathetic! Did I mention the log-in? I tried 5 times to log in using my correct password directly from apple keychain before being told that I needed to wait 30 minutes before I’d be allowed to try again. Then, using the same apple keychain password, I was allowed to log in the 6th time. They need to hire someone to redo this app RIGHT NOW!!!!!!

Unfair Advantage. I was recently educated on how my RedBox and RedBox OnDemand Account is used... Considering how it works it’s an unfair advantage for the customer, see when we rent from the kiosks we are more likely to keep them over causing more fees, versus the streaming account due to the likelihood of being overcharged is lower. The point system is also a major disadvantage because if we use the kiosks to earn points then we should have the benefit of using them for streaming. As I was speaking to your CSR and the Supervisor it was brought to my attention nothing was put in place to justify why points can not be used on all platforms. I have been a loyal customer of Redbox for 5 years give or take... I would like to see some changes or at least some kind of benefit from streaming at a higher rate... Thanks Again for informing me on how to use my points at the kiosks...

New version and the guy who made it should be fired. I have loved redbox up to this point, but the new version of the app is just plain bad. It will not take my payment no matter how many times I put it in or what I do. Can’t get anyone in the phone either- just some nice elevator music. I don’t know who I dislike more at the moment- Kenny G, or the punk who thought this version was actually a good idea. The only thing that needed to be fixed in the site wasn’t, and now it’s completely unusable for my family. And the thing that irritates me the most is that qualified leaders are unemployed while this nincompoop probably got a raise. Business as usual in America- and the moron didn’t even think that it might be a good idea to let you put in ALL of the movies you are looking for before pinning you down to a single box (the only thing that really needed to be fixed).

Making renting a Redbox DISC so convenient. I use the Redbox app to search for movies, read prior ratings and check the star rating. With the location finder I check and see if the movie or game is by specific location. My only complaint is that when I take the time to search for a movie, save, pay for and then head to pick it up there’s a person there already that is using the Redbox machine to research, save, pay and then pick up a movie. One time I actually waited for ten minutes for a person to pick out a movie, as they walked away I swiped my card, pushed a confirmation button and took the movie back to my vehicle. The person the was ahead of me had also just arrived at their car. They apologized for the wait and I told them it was not a problem, he then asked how I got my movie so quick, so I showed them the Redbox app!

New app is HORRIBLE!!. Renting used to be so quick and easy, but this new version is incredibly slow! It took 20 minutes to complete my reservation tonight. First it couldn’t recognize any of the boxes near me....said they were sleeping. Then when it finally found them it took forever to process the reservation. And just when I thought I was in the home stretch...it took me to the login screen to sign in!! What’s up with that? With the old app I logged in once and then it remembered me on each subsequent use. But this is the third time I’ve used this new version and each time I’ve had to logon manually. At this rate I’ll just go back to doing everything at the box itself. The convenience factor has been completely compromised by this updated version.

Must Have App. The Redbox app is an essential app for any movie lover. If you watch rentals at home this app is for you. Redbox keeps you up to date on new releases so you never miss that one movie you wanted to see really bad but with time passing it slipped your mind. They also have a rewards program where you can earn free rentals. For gamers this is app also lets you know of the latest releases. I use it to make sure that the games are not going to disappoint me. This way I do not spend the money I work so hard for on a game that disappoints. It is easy quick and fast to use Redbox and the app also helps you find kiosk locations and what each location has available. Want a certain title the app will find a Redbox with it and allow you to reserve it so that it is there when you get there. Great app and well thought out. Install it today.

Incompatible with reserving movies. Isn’t the whole point of the app so that customers can reserve movies and easily pick them up at the box with a single swipe rather than having to sign in at the box, search for the movie (hoping that the box actually has it still), pay, and then wait to be signed out all while inconveniencing anyone waiting in line? That’s how the original app worked. Ever since this has been upgraded, my credit card won’t go through. I’ve tried deleting the info and entering it again to no avail. I also contacted Redbox customer service about the issue and received no help. The girl I spoke with told me it was an issue with my credit card and that I needed to contact them, which was totally inaccurate because I could use it anywhere else including at a Redbox! I’ve seen a tremendous decline in Redbox’s customer service. It’s as if they want to force us all to stream movies online and discontinue the physical boxes.

Could be better. The Redbox app technically does everything that I have ever demanded of it, but not without a little bit of struggle at times. Here’s my wish list: 1. I wish it was possible to reserve two discs at two different kiosks at the same location without having to make two transactions. 2. I wish instead of pulling a disc out of my bag if I switch kiosks it would instead give me an option to finalize that first transaction instead of just assuming that I don’t want it. 3. I wish as I was driving by a redbox I could get a push notification sent to my phone to remind me to return a disc if I have rented one more than 12 hours ago and haven’t yet returned it. 4. I wish I didn’t have to slide my card through the card reader to pick up a reserved disc. 5. I wish I could select movies that I want to see when they come out at redbox and get push notifications sent to my phone to let me know those movies are now available. 6. I wish when I am trying to return a disc and the kiosk is full that it would display on screen the name/location of the nearest kiosk which isn’t full. 7. I wish when I am in the middle of a transaction and someone is about to rent the last copy of a movie that I have in my cart that I would get an in-app notification telling me that I may not get the movie. I think I will stop there but I will check back often to see if any of these wishes have been fulfilled. 🧚‍♂️

On Demand is a dud. I loved using the app for reserving movies so I wouldn’t have to search once I got to a box only to find it wasn’t there. So using the app to reserve movies is A+. But their On Demand feature is horrible. It took them adding it to the Xbox for it to work me. I had tried the phone, tablet and computer (all iOS devices) and none of them would work for me. I tried to call in/chat and they were never able to solve the issue (if I was even able to get to a person to begin with). I know things take time once they’re rolled out but there’s got to be a way for the process to be a little bit more streamline especially when they’re advertising that it works on all iOS devices!!!! Hopefully this will be fixed soon so I can have an easier time renting movies. I guess in the meantime I should be happy I’m saving $$$ :)

Meh. The app in all is a decent tool to use to find a location and a movie or game to rent. However it isn’t the greatest. Nor is it horrible. I can’t seem to get it to keep a location as a home location and am constantly having to pick a location to find my movies. Now if this is an option and I can’t figure it out. Cool I’ll keep trying. If it’s not an option. Let’s make it happen. I mean heck. Why do I care what’s in the box 15 miles away when I have one 1 block away. Set it to my home location unless the movie I’m scouring for isn’t available at the location I frequent most. Then again I avoid Redbox because 1 out of every 3 rentals doesn’t work. I’ve yet to get a game to work that I’ve rented. I may just have bad luck. So. Meh.

Free movies. I had the misfortune of watching a Nicolas Cage movie last night on the free streaming I was so aggravated by the end of watching it I was ready to put a hammer through the TV I must’ve seen a commercial about Ted at least 40 times I was so aggravated and disgusted I would never watch another free streaming movie it was literally total aggravation why would Redbox do that?? I understand ads but that was freaking ridiculous and you can’t fast forward through them I’ve been a Redbox customer for at least the last 10 years that really soured me not only did the commercial play over and over it played four and five times each time we had a watch it it was like Applebees or Apple cross me I’m aggravated just writing this review my wife is laughing at me each time the commercial came on had no syam watching me get that aggravated As far as you’re free streaming service thanks but no thanks you really ought to reevaluate that policy and look at what you’re putting out there

Could be Better. The Redbox app and the Redbox web site have issues. For some reason, the kiosks in my area rarely have the current movies. I have my location and the kiosks near me identified. I select one, and then choose the movies I want to see. It used to be that only those movies available at that kiosk would display. No longer. I might choose 10 movies, only to be told for each one that it is not available and I need to select one nearby. Same with the wish list. For some reason, Redbox decided it was a better idea to list all movies, available or not, instead of making life easier for us consumers by listing only those movies available at the kiosk we chose. Please change it back. Other than that, it is a great way to rent movies. Once I select them, I go to the kiosk, slide my credit card, and grab my movies.

Disappointed & Angry!!!. I have been using Redbox for years now and I love them. I am however giving them 1 star for the following reason: I sent a bad review however because I had an issue with not receiving my points and they got back to me fairly quickly. They had said they were sorry and that I should receive my points by 6/13 and asked if I would change my review. I was happy with the quick response and the outcome with expecting to receive my points. So I changed my review and low and behold I never received my points. They asked if I didn’t receive the points by the 13th then to email them. I did and no response! So I assume I was lied to just so that I would change my review! It’s not about the points it’s about not following through with what you say! Very upset and disappointed!!!

Cant watch if you download.. Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will.

app reminds me why i use browser. Flawed app (Can't say nice try). App remembers Nothing and repeatedly must sign in and set location/box and search perimeters (dvd/blu). You waste ALOT more data & time using the app than just any browser (safari/google/ffox). Point of app? Basically just to see if a coupon from time to time in messages (which is awkward alone at times to get into and manage). Don't get me started on VPN oh my nightmare.... If you DARE use a vpn to secure your account and phone data while using wifi, the app does Not Work (though as well on browser at times). Must be prepared to take off vpn and put Sensitive data at risk, just to rent a movie. Browser Works just as well and in-fact Better, skip the app unless a coupon seeker and then only for That purpose!

Works but could be better. I like to use the app to reserve movies. The new app changes should help with productivity or help streamline information; it does in a way but there have been some glitches. I have used the app several and it crashes. I also have had a tough time selecting my favorite kiosk. It seems now, the push is to make sure that people see ALL of the movies first, select a movie of interest and then find a kiosk. I prefer to look at a kiosk specifically, because I don’t care to drive all around the city to get a movie. I also had some issues with entering some of the sweepstakes events that have been advertised. I’m told to enter or play “in the app” but the app takes you to a website. Overall, to me the app is a work in progress. I will actually be calling Redbox because I entered an event but didn’t get the Perks associated.

App Errors and Terrible Customer Service. We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental.

Dearest Redbox. To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.

Pretty cool!. I love how quick it is to find out what movies my local box has on hand. It loads up quick, and has never let me down by showing a title that isn’t available. Customer service was awesome the one time I had a problem with a disc, (and I’ve rented tons of movies!)and they handled it to my satisfaction very very promptly! I wish I had better internet so I could take advantage of the streaming videos and the video games. I have Centurylink.... worst internet ever btw!!!! And I can’t rent games because of the time it takes to download the updates for them. I hate Centurylink! 2.5mbps.... seriously. Lol but this review isn’t about them, it’s about the box app. Give this app a try and you’ll love it! I know I do!

It’s Tolerable. This app is so incredibly slow. I wish the UI was a bit more user friendly and intuitive as well. From not making your account settings readily available in all screens to making the location search function not resize to appropriate sizes for all phone sizes, the whole thing feels clunky and behind times. The other part I’m not a fan of is having to save a cc instead of having Apple Pay integrated or being allowed to enter my cc in each time. So for me and my preference of security that means each time I rent I have to go into my profile, add the cc I want to use, rent my items, then make sure to delete the cc off my profile. It’s a process I don’t like doing, but I’m not ok with sites storing my card info. Overall, this is an ok app. It has potential to be very good, and I like the loyalty program, but there is a lot to be improved before it doesn’t feel like a v1.0 app.

Not Secure, Giving me the Runaround. There is a hacker logged in to my account renting movies with my debit card. Filed a claim with my bank, card is cancelled. BUT even after removing ALL devices on my account (which was advised by customer support) AND changing my email and password (which was also advised by customer support) not a single device that my account was logged into was prompted to log back in, which means that the schmuck who hacked my account is also still logged in as well, despite the numerous changes to my account. I have called numerous times over the last 2 days to try to get this resolved, but they got my money for the 19 $10+ movies I’ve purchased, so they don’t care to help me. I keep getting conveniently disconnected, and I’m on the phone with them as I type this out. The app itself works fine, but it’s no use if there are no steps to secure your account. Buyer beware.

Redbox does not honor in app deals. Do not expect Redbox to honor the deals in app that are displayed in the app. Calling customer service four different times they inept and cannot understand what I am asking I have screenshots to prove the deal in the app and they cannot help with it. Finally the fourth one told me that I need to do a live chat through their website with tech support rather than customer service. chatted live with two tech-support people they see the deal and said that that is not a true deal but I said why does the app offer it then they cannot help with it and would not honor or could not honor offer even though the deal as was in the shopping cart through their iPhone app. This is a poor quality company and they don’t honor their deals that are displayed in their app or care about helping their customer get the deal on purchase of the disc:

App failure. Logged into my Redbox account via the app and tried to click the ‘Accept & Add Perks’ button that just recently appeared and it will work. Not sure what the problem is but it won’t accept upon pressing it and cannot see my perks screen at all. This is indicative of Redbox’s app in recent months with various bizarre performance issues disrupting simple navigation and user interface commands. With the growing loss of disc rental options for films that have been released for several months and no option yet to rent the disc at a kiosk, I’m quickly finding Redbox to be a dying user destination for movie lovers like myself. Fix the app and continue to provide disc rentals or I will simply delete it and move on to using something other platform somewhere else. UPDATE: App deleted since it now doesn’t even show my perks points and refuses to allow me the opportunity to collect points when renting. Goodbye 👋🏻

Won’t let you search only from favorite locations only. Used a feature until the idiots removed it. Why? I don’t know. I use Redbox quite a bit, so take this criticism and deal with it developers. But when I search for a movie and try to find a location from where to pick it up, I don’t care about movies available from locations are nearby. I want to be able to search only from those locations that are my favorites. Because they are my favorites for a reason! They are near or on one of the many routes I take to my house. I’m not going to ever EVER pick up a movie from a location that’s 20 miles away from my house. Why would you ever show me those locations by default? I should have to explicitly select locations near me to see those boxes. By default, I should ONLY see locations that I have selected as my favorites. Make it happen.

India outsourcing customer service. REDBOX MANAGEMENT, please, please,please! Stop outsourcing your customer service! Each time I had to speak to “Customer Service”, the people/company you’ve handed over Redboxs’ customers to don’t cast a good light on the company. There is such a problem with communication and understanding that it takes so much longer to resolve an issue that, in the end, you customers are frustrated even more than when the dialog began. On top of that, it leave customer doubting that they’ve been understood or if the issue has been genuinely taken care of to meet the users needs. I certainly hope this issue is addressed at your next corporate meeting. I respect Redbox and the many services they provide. I would be saddened if it became an issue to where there would be cutback of those services due to customers loosing faith in that business. Thank you for all that Redbox provides for our entertainment.

It’s Ok 🤷‍♀️. I hate that when Redbox was either bought out or sold to another company, things that I liked changed. I’m a longtime user and although I haven’t used them since July 2018, this new company promises points for things I’ve already done....but I don’t get the points bcuz I’ve already completed these activities 🤔I HATE having to SIGN IN at the box just to earn more points. I liked it when I reserved a movie online & all I had to do to pick it up was simply choose ‘pick up’ then swipe my card and leave with my movies. If I have to stand there and sign in, I might as well stay there and choose movies. Isn’t the whole point of picking up the movie supposed to be about faster transactions?!! No matter ‘how fast’ u try to make this process through the app, I don’t have time to ‘sign in’! So for this reason (& too many others), I’m out!

Application has problems. Overall, this application does a good job. However, it constantly loses movies on my wish list, and maintenance is done at very inconvenient times. Not related to the application, Redbox personnel need to monitor the locations where movies are available to rent. Some Redbox locations never have a specific movie. For example, I have been looking to rent the original version of John Wick since version 2 was released and it has not been available within 25 miles of my home. Therefore, to provide better customer support, Redbox personnel need to monitor availability of movies daily to ensure they are available to all customers within a reasonable timeframe.

Only works some times. The app is always slow and only works some times. I’ve tried deleting and downloading again but it seems even slower. It says I have messages in my inbox but won’t load them. Seems deceiving when you make a reservation. We made a reservation after 11 PM to pick up the next day and watch that night. When we returned it we were charged for two nights even though we only had it for one after we picked it up. So beware that if you make a reservation you better pick it up that same day even if late at night and return it before 9 pm the next or they will charge you an extra night which is not right because it should be based on when you pick up the movies. Plus they’ll charge you for one night even if you don’t pick up the reservation.

Great & easy, only a couple of issues. I love Redbox and have for years. I do like being able to browse before going to stand and look in the rain or heat. I love the ability to reserve online, but I do not reserve games and live near food delivery places. So I wish there were perks more geared toward my needs. Also, I wish that the promo codes would not expire on the same day they were issued. I usually get home and then get one & by then it is too late. Also, it’s gotten a lot more expensive. Most of the movies I will just watch on Netflix or Prime, because they are so expensive for one night. Also, is there anybody that can come up with a better system for a cover that you don’t have to hold over your head the entire time?

Not perfect ..........but. Have used Redbox and the app for many/several years. Haven’t experienced many of the problems others have expressed in their reviews, nor have I have thought much about musing functionality or improvements which could be made. I have encountered a couple/ few of them over the years. My overall experience with RB has been that if anything goes wrong in the entire rental process or with the app, they always have made things right with me. The “makeup” doesn’t always fully compensate for my time and/or frustration but overall and compared to many other businesses, I think they do very well. I won’t ding them for outsourced customer service but I would prefer they hire Americans (or legal workers from any country) working in the USA. Furthermore I hope they pay “living” wages.

Messages show blank page. In my Redbox App for iOS phone I could not read messages. I get the message notifier in the app. I go to messages and all I get is a blank white page that the app thinks it is displaying a valid message. I can see the message title in the list of messages but not the message. This occurs nine times out of ten. Sometimes a few days later I can read the message. In addition it takes quite some time to open the app if it opens at all. Frequently I get a message saying there was an error and I should try later. Very frustrating when I want to rent. Frequently leads me to not renting that day. Also help section in app is not much help. It is more of an FAQ section with predetermined questions answered about renting. I could not find a way to ask a new question except by going to place this review.

New Version is Screwy. I have been using the Redbox app for years and it has always been quick and convenient, especially when you only have a couple of minutes in the morning as you’re getting ready for work. This app has changed and is NO LONGER convenient. It is buggy! I went in as usual and when it can time to check out, it told my password was wrong. So I asked for a reset but the reset that was sent to my email didn’t work. I tried this twice! Then I decided to create a new email because I thought it would just be easier. Then, I went in to “create a new account” under that email. When I went to check out, it said it couldn’t accept the card and to use a different one. Really!!?! Here have NEVER been any issues in the past, and now all of these stupid issues?!? What a waste of time!? Why’d don’t you guys just leave the app alone? Such a hassle!

Previous version was better. This version is so much slower than the previous. And searching in a location other than your current doesn’t fully function. I like to pickup movies closer to home after work since that’s where I’ll be running errands. Even though there are tons of boxes out there, I’ll get “no search results” or just one or two. I also miss the written description of the movie. Now there’s only a trailer to play. I’m not always in a place to play audio, and I can read a synopsis in seconds compared to watching a 2 min trailer. I second the other reviewers frustration, which has nothing to do with the app. Waiting forever for someone to browse and pick and pay for a movie when I’m there to quickly just pick up my paid rental. I haven’t saved any time because of that.

Great app. This app makes an already convenient service (renting dvd's) even better. We can find movies to pick up from near workplace before we commute home or pick them up @ home, knowing the movie is ready & waiting. And I have to agree with previous reviewer - trying to judge whether to rent something based on reviews on this app is rather pointless. Their opinions illustrate little else besides the rather narrow-minded perspective of whomever takes the time to review online. Unfortunately it also seems like most want instant gratification kind of entertainment and not to be intellectually challenged.....sigh. Love the freedoms the app gives - thanks Redbox!

Don’t love the new update. First of all, the garish new color scheme hurts my eyes and gives me a headache, it makes me want to forget the app and go back to the mobile site. It would be nice if we had the option to toggle it off, in settings, back to the white background color. I’ve always liked this app. It was very functional and user friendly. The update has added a million new places to click without really adding value. They added a place to see points, okay, but then a place to browse, with tabs dividing “at the box”, “on demand” and “collections” and then there’s a separate section called “new” that is very similar to the browse section, which is divided into tabs for movies, games, and tv. Then “upcoming” has its own tab and finding your preferred Redbox locations is tucked inside the “My Redbox” tab. This doesn’t streamline a “faster and smarter” Redbox experience for the kiosk user. I’m thinking they’re moving away from a kiosk focus and moving towards streaming. But I really do wish they’d let us opt-out of that red+purple color scheme.

Redbox Issues. Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!!

Developer response wrong. On demand content confusing. I got a developer response. It doesn’t work. I logged in to the Redbox and there is nowhere it offers an early access movie. I spent much time going through every option to fun how to pay for an early access movie. I went back to the app and still no way to pay for the movie or reserve it on either app or actual Redbox. So frustrating. I’ll have to pay more for watching it on Prime I guess. I wanted to watch something that was early access and listed as on demand. I went to the movie in the app and clicked on how to watch. It says I can watch the movie on this app, but I cannot purchase it to watch it from the app? Do I have to mail a check in to the home office? do I have to go to the Redbox login purchase it and then it supposed to magically allow access on my app? The fact that I have to try to figure this out and it’s not easy is what is stupid. The directions don’t make any sense. For such a well-established company it should be a little bit easier.

Oh, RedBox how the mighty have fallen. Ever since you added on demand it’s a mess not organized. All over the place. Can’t do on demand the perks keeps asking to sign up 😒🙄 once should be enough. Remember me doesn’t remember me. Have to login in for everything... it keeps going back and forth between the app and internet annoying everything and I mean everything needs work. Can’t even find by category anymore. I can go on but I don’t have the time. They also need to find a way to connect from internet to app or text to internet to app... like other apps do. Oh almost forgot the perks should be signed up once and done not everything week one and automatically do it for us once we signed in once!!

Customer service. I haven’t used Redbox in quite some time but I was looking into purchasing one of their new plans. I logged into the system and my mobile phone number is completely wrong. I tried to update it using my internet (Safari and Chrome) multiple times and it still wouldn’t change. I downloaded the app and tried updating it there, still no luck. I contacted customer service and they were no help at all. They wanted me to try updating it using a computer, which I don’t have or go to a kiosk and I don’t have a car. The app updated my address without a problem but still won’t update my phone number. Their customer service is crap. I used to love getting Redbox movies and was going to get some through the streaming app but if they can’t even help correct a phone number then they will not be receiving any of my money.

App Crash. App crashes after latest update when entering the movies coming soon part of the app. When I select a movie coming soon it will kick me out to the home screen of my device. I would have loved to report this to a development team but could only find a platform to report issues here in the app rating. When trying to select developer it just sends you to Redbox home page. And you get lost in trying to report anything. This problem doesn’t fit one of their form questions. I would also suggest Redbox have an email just for their development team to report these specific problems. And if there is one, please make it reasonably easy to locate.

I’m to the app.. Customer service is terrible. I’ve been charged a rental fee that the box wouldn’t let me pick, only to have to pay for it, with the card on file that the box rejected. Yeah’, I know. I’ve also been told by emails and this clunky app I had credits, but I haven’t been able to use them. I’m trying, again, to put a hold on and pick up, ‘The Way Back’. We reserved it a week or so agao, the first movie came out, but the movie I’m trying to rent, again, just made the noises the machines make when they’re delivering a movie yet no movie ever appeared. We even went back to the store thinking maybe it came out and someone turned it in. At the end of the day if there’s a hitch in this one I’m done with the account nonsense altogether. No more apps, emails, nothing. I’ll just check for a movie the box, if it’s there, I’ll rent and returned. If not, no stress or frustration. I hate when something sells itself as making a little bit of your life more simple seems to complicate a particular area of life to the point of being mad.

Complaint. I would like to say I’m very happy with Redbox but I am not happy with the customer service I had about a week ago the representative was named Carl he was very ignorant and rude to me and would not help me with my issues with the on-demand problem I had!!! I have always been courteous and try to explain everything in full detail I am a well used customer as you know by my rental history and buy my time on here all I asked for was a couple complementary Blu-ray rentals for issues I’ve had in the past and he was not accommodating and actually told me I was lying I found that very ignorant and rude I make $50,000 a year I have no reason to be concerned with five dollars worth of rentals it was about principal that’s all

Update better but still needs work. Your update is a much improved from your previous so good job. However, the streaming part is super confusing. Your directions (on movie detail page) are ‘on demand movies rented from redbox are available here’ do I go to a redbox kiosk to rent a streaming movie? Seems f’d up. Had to do a google search to find out how to do this. Tell me how to do it in the app. And when I go to the ‘more’ section make ‘how it works’ info specific for an iPhone! Should be so much better than how it is, I would be streaming movies if I could only figure out how to do it. Also you need to add a ‘send feedback’ option in your app. Had you had that wouldn’t of tanked your rating here. Also on the movie detail page map. If I tap ‘show map’ and tap on a kiosk icon on the map let me know what kiosk it is... there’s 20+ kiosks in the list below and I have no way of knowing which it is but I know that’s the one I want to rent from.

Streaming ‘Free with Ads’ Content. Regardless of which streaming service I’ve used, when watching content that is ad supported I expect to be irritated by the number and timing of the ad breaks. I’ve now watched several show episodes on the Redbox app that were ‘Free with Ads’. The first ones were bearable, but the most recent one made me want to pull my hair out well before the credits rolled. Breaks with up to 8 ads, each 15-30 seconds long. Most breaks including 3-4 Burger King ads back to back to back. I don’t ever want to hear their damned jingle again. The worst part though is sitting through 6 or 7 ads, then having the last ad not load, waiting for the show to resume and backing out once it’s obvious that’s not going to happen, then hitting resume only to be presented with another ad break! This didn’t happen every break, but it did happen enough that I finally gave up trying to watch. I’m not sure what exactly caused this issue, but hopefully it can be fixed. I’ll probably give it another try at some point in the future, but as it stands right now ‘Free with Ads’ isn’t worth the frustration.

New release dates are back. ..... or maybe they never left and I just couldn’t find it on the latest app version. If you hit “upcoming” and you don’t see the release dates, instead of scrolling left to right tap “browse all” and you will see them in order from week to week so you know what to expect in the future. I no longer have to look on the Internet to find new release dates (like I have to with the other rental kiosk DVDXPRESS). Return time 9 pm eastern is also better with REDBOX vs 7pm DVDXPRESS. My only gripe about the REDBOX app is I can’t rent new movies at midnight like I can on DVDXpress. Years ago I’d stay up Monday night and lock up my rentals. Not sure why REDBOX changed that. Perhaps it’s only a problem in Eastern time zone.

US. I seen this movie in the theaters and it was sooo good with this eerie, creepy vibe. However, I really wanted to understand what I saw in dept with the biblical meaning Jeremiah 11:11. So after watching this movie a second time on redbox I understand even more and realized how brilliant this movie was and if anyone says it’s not good or worth your time they totally missed what the movie was truly trying to say about how we as humans take for granted all the privileges we have on the surface and the closest people to you, really can not see the true you. The doppelgängers were a metaphor. The horror in this movie was that when all is say and done at the end of the world we will be our own destruction with ourselves for the choices we made all these years on earth and God will judge us and chaos will consume the earth. That in itself was very deep. So you if you decide to rent it know that this is a psychological horror film with some prophecy in it. Read your Bible and Pray.

Almost useless. Yes you can reserve movies on the app. However, when you look at movies coming up, it just lists them without giving release dates. If you go on the website, the release dates are there. Why would you have dates on the website and not the app??? When I get email promotions, it has a link to click. Does it bring you to the app like any other company in the world? No. It brings you to the website where you have to log on. It’s like they couldn’t care less about the app. If the emails default to the website and the coming movie dates are on the website, why do I need the app?

Loads slowly, or NEVER at all.... The more they revise the app, the slower it tends to load up. Oftentimes while out town, I will start the app...only to ever see the spinning-wheel icon busy at doing absolutely NOTHING. We just ate at Cracker Barrel our town, which is just a few blocks away from a Redbox kiosks. Started Redbox app when we were seated, ordered our drinks...still loading. Served our drinks...still loading. Ordered our food...still loading. Served our food...still loading. Finished our meal...still loading. Quit the app twice and restarted, to absolutely no effect whatsoever. They keep pushing On Demand movies, which is pointless w/o a wide bandwidth connection. I wish there was a way to TURN OFF the On Demand ads, since that’s when the app seems to have gotten sooo s-l-o-w to load.

Great user experience except for the map function. This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.

login. UPDATE. The issues seem to be fixed with the login. Hopefully it stays that way. This app seems to forget my password constantly, which wouldn’t be bad if it was able to use the password keychain or even Touch ID... But it doesn’t. When I use password keychain it says the email/password is incorrect then locks me out for 30 minutes, forcing me to update my password. Then when I use the provided temporary password (which is a convoluted mess of dumb symbols rather than a simple uppercase lowercase passcode) it still didn’t recognize, and as a cherry on top doesn’t recognize copy and paste functionality either. Let’s be honest here I know data security is important but this is redbox, lets not pretend we have nuclear launch codes tucked away here. If this doesn’t get fixed I’m switching to a different company.

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Not easy setting or changing locations in current version. The app as much easier before. Now it is really hard to find any link to change a location. Just label it. When something isn’t available at my location I have to keep switching locations. You used to let us search all local locations and just bag it. I spend 3x as long n this app now because of this change. Stop assuming if I can’t find what I want in that location, I will pick something else. I am in here because I want to watch a specific movie in the first place. Thnx.

Loving being reminded of ‘redbox.’ 😁. I’m still a bit ‘old school’ in that I like being able to watch movies on DVD....so re-discovering redbox. has been awesome! I’ve been borrowing movies from our local library, but one of the staff reminded me about redbox., instead of having to wait ‘forever’ on the ‘hold list’ when new movies are released. I really appreciated her tip and have been taking advantage of renting. Also, there is a RedBox less than 10 minutes drive from our house 👍🏻!

If you don’t have it, get it now!. Ever since downloading the app, I rarely buy my Redbox’s from the box directly. I love reserving it online to pick it up later. I love my credits from the play pass. I love my freebies every now and then from promotions Redbox has. The app is very easy to navigate. Easy to find movies, easy to add payment information and choose the one you want to use during checkout. The only thing is that you can’t leave a review of a movie through the app. I go to the website on my browser to do this instead. Nonetheless, I LOVE YOU REDBOX!

Perfect, handy time saver. I love this app often with redbox I end up standing in a long line and give up as people search for 1 movie if not more. I also like being able to read the info and watch trailers (although as a deaf individual I wish they would close caption them.) It is faster to rent and return. More so if it is an outdoor box when it's 4 degrees outside. Only problem I had was the app did not tell me which box when there were 2 in 1 location and took a bit more time but has been a great experience.

No Bueno-no horizontal view on iPad. I downloaded this app today and was very excited to see that I could stream shows. I hate that the home screen presents vertically when the iPad is in a horizontal position. I rented my first movie and was watching it on my iPad Pro (To my relief, once the movie started, it rotated to horizontal position). I was half way through with the movie when I had to pause for a few minutes. Upon starting the movie again it will only show in vertical format...I have closed and re-opened app several times and movie still only plays in vertical position. Once this bug is fixed I would definitely give the app 5 stars...until that time 👎🏼👎🏼two thumbs down.

Pretty much takes your money. I’m going to start this review by saying I was angry enough to search to see if redbox has a app if that tells you anything. I got two movies last week and one this week from one of the Redbox machines at my local convenient store. NO MATTER how hard you try to not get payed a second time you do. Most of them you have to get them back before 6 or 9 even if that’s not a full 24 hours later. And guess what they don’t tell you that. You just figure it out after getting charged twice per movie. I watched two movies and got charged 12 dollars. I should have just bought the movie. I like the idea of redbox but it feels like they are trying to scam money out of people by making all of these rules and not telling you them. 🤷🏼‍♀️

App is frustrating. I like the fact that there is an app, so I don't drive to an empty redbox location, but I don't like that it mixes rentals with on-demand only movies, and I don't like that it shows movies that are not available anywhere. I tried to rent one of each of those and didn't know I could not rent them until I clicked into the details of the title (and conducted a search for one of them that led to nothing). When I could not find Black Window available at any kiosk, it completely emptied my bag, including other movies I selected that are available. This wastes my time too. I think the app should be built to make renting a movies as fast as possible, and these thing could be better.

Very hard to use. I have a new iPhone update and all can’t stream movies on this device tho I guess. No way to tell what places have what movies to rent. Says your stuff is ready to go get and it’s not. Ended up trying to rent two movies on out way home picked the movies picked the place drove 10min got out sat trying to get our movies that were ready to pick up and if we forget to on the first day we still get charged for and it said I didn’t have any movies to pick up so I was like I’ll just re rent them fix it later one it said was out of stock the other wasn’t even listed. Big run around and wast of time. Don’t know about streaming part because it’s don’t work on anything we have I guess tv wont download the app. Just issue after issue

Commercial timing on free is a joke. I completely understand that you use commercials in free movies, but trying one for the first time has made the experience nothing but a frustrating hassle. I easily will go to other places before watching anything free here. I watched half way through a movie last night. Today I tried to find my spot after falling asleep and not remembering where I left off. Each time I moved the slide to find a section, as soon as the movie played a set of six commercials started not even giving me a chance to see if it was where it might look familiar. Can’t you wait until the movies plays for 10-15 or so seconds? It’s rude timing. I don’t even want to finish the movie on this. I’d rather pay to watch it on Prime.

No landscape option!. I do not like having no viewing option on the new app! I use an iPad that has a case with a keyboard like a laptop. When I am viewing the app I have to tilt my head sideways to read everything if I want to use my keyboard. It is very annoying not having the landscape option! There are also bugs in this new app that cause it to not pick up what has been ordered and I have to redo my order. If this continues I will start using Netflex or Disney cause it is not worth the hassle.

Make it an update?. I would like it if you could put a thumbs up or down for a movie you’ve already watched to keep from getting it again or a reminder that you liked it. Other than that my complaint is that I one time returned my sisters video game instead of a movie that I had rented. The machine took it and when I called to see if I could get it back the people on the phone were rude! In order not to charge my mom’s card again I had to buy a case to return the movie. It would’ve been nice if someone could’ve met me at the machine or I would’ve had my sister’s game mailed back to me.

Bone dogger. You are incorrect in your assumptions! When that happened to me I called RedBox the number is on the kiosk and on the app and explained what happened and they took off all but one late fee!!!!! Also if I have any problems with a disc they give me free comp codes to make up for it. So Redbox is all about customer service all you need to do is stop assuming and pick up the phone instead . Your family dropped the ball not Redbox. Not cool that you’re “ dogging “ Redbox for YOUR own mistakes. I give Redbox 5 out of 5 stars for their Customer service alone.

Great app. I’ve only used it for renting and then pick up and it’s great! If you rent in the app, you do have to swipe the payment card used in the app at the box. Great safety measure, just be aware of that if having someone else pick up the movie. Also great for looking at movies and watching the trailer so I don’t waste time standing at the box trying to google a movie! Plus the app contains reviews so you can check that before renting. The app also lets you make a favorites list which is great if you’re included to see a title you like and then forget about it.

Unwatchable. I rented a movie yesterday and tried to watch it last night. Despite multiple tries, the screen was blurry and kept sticking, and then it would freeze and quit. I figured it might be the internet connection because it was a bit windy, and tried again today. No luck. After multiple tries again, I gave up. I could not get more than 11 minutes into the movie. It was jerky and kept getting stuck. Then it would play audio while the movie would just sit. Very frustrating to spend so much on a movie and be unable to watch it. Redbox’s app seems to be a total hit and miss on whether or not it’ll work.

Little bit disappointed. I have been waiting to watch a particular movie for over a year and found that redbox had it. Well I haven’t used redbox for awhile so I didn’t remember my password. I download the app and proceeded to go through a bunch of things that frustrated me to get my password. So by trying a new password given to me in my email tried it again. Said it wasn’t it again and was told I was locked out for 30 minutes so I tried to open a new account with another email. I was happy I was going to be able to watch my movie. I put my payment information and was on my way. Pulled up the movie and........it was to buy only. Ughhhhhh! I just wanted to rent it.

Great service 😁 but poor app usability 😞. Several issues. 1) App doesn’t honor sorting movies by rating choices. If you select G and PG you still get excited young ones looking over you shoulder at PG-13 options (and parents too for that matter, sometimes it’s difficult to find something they haven’t seen that they want to see). 2) Once you place one movie in your bag your choices are limited to what’s available at that box. This limitation is unannounced or unclear. At that point you have to manually select a different box and browse its selection. 3) Storefront photos would be super helpful. 4) going back and looking at your reservations would be super helpful, or even a confirmation email. 5) cancellation (or credit to another box/movie) in a short period would be friendly. Sometimes you have major travel plans that change. 6) in the map it is difficult to tell which box you are seeing. It is also difficult to see them all if you have something in your bag.

Good app but most of my wishlist is missing. I like this app and its great for reserving movies on the go. But one thing I did notice was my wish list. I have a lot of movies there and when I go to it, most of the movies that are supposed to be there are not appearing. The previous versions of the app would show all my movies in the wish list but not the latest update. Wich is frustrating since I would have to go to browse just to find my movie. Fix this feature and maybe you’ll have a five star rating.

If it ain’t broke, don’t fix it. If I could give it zero stars, I would. I have been using the Redbox app for years. It has always been great to use to rent a quick movie for easy and quick pickup later. I used my WishList often so I could keep up with the movies I wanted to rent and those coming soon. Prior to the upgrade to the new red and purple background app, my WishList conveniently kept those movies I wanted to see that were available now separate from those that are coming soon. Now they are in order from the latest availability, meaning that most of the first movies are not actually available now. Now I have to open each to find the start of what is available now. So much for saving time. Plus, the new format is so cluttered and the renting and point system more cumbersome that I find myself renting less often now. I’m back to streaming iTunes. Even though they are more expensive, I can get thru the rental quicker. And NOW, since adding streaming, the app keeps refusing the CVS number on my card. Customer Service said to use the website, which worked, rendering the app even more useless. Big big bummer.

On Demand Movies Crash. I really like the variety of movies and feel the prices is fair for movies I can’t find free anywhere else. I also appreciate the point system so I basically get a free movie ever several that I pay for. However they really need to expand or upgrade their servers. I have never been able to watch a movie all the way through without having it crash and having to go back through and play it again multiple times. I would also like to see more coordination between the phone app and the TV app. I know (or think, rather) that it’s still a newer feature so hopefully that’s something they are working on.

Little things…. I’ve only used the app for finding movies at kiosks. My biggest pet peeve, and the reason I end up not using Redbox at all, is that I can only look at one box at a time. Where I live, there are a half dozen boxes within biking distance. Two are even in the same store! I can’t see all the movies in both boxes at the same location. If there is a specific movies I want to see, I have to go in and out of different inventories to find out that it really isn’t available. Is there any way to search all movies, or specify a ten mile radius or something, and it show me everything available?

Redbox app needs work. Multiple screens with confusing button placement. Applying promo codes seems to format weird/ puts my text off screen. The review system is a joke, half of the reviews are ads to work from home. I have enough spam in my life. It doesn’t sort available kiosks by distance, have to scroll to find. Unintuitive system in many places. Does not describe how points work in the points section. However, the app at its base, works. I can rent movies through it. 3 star until it gets better.

Remember when Redbox worked?. I unfortunately have a Redbox gift card. Can’t be used at the box, even though it’s on my account. I have to rent online or through the app. On both of those it defaults to paying with my credit card. Makes sense. If they change my card, they still keep my gift card money, and they get more of my money. So just make sure I switch payment method to the gift card, right? I do, and the last THREE TIMES IN A ROW I get a confirmation, but when I go to pick it up it doesn’t have my movie. So I call them and there is some kind of problem with the box, but they suggest I can just rent it there at the box. To top it off, today their online chat isn’t available. (Well within operating hours). I called and she said that the problem is that I used the wrong card. She said there was a mismatch between the card I paid with and the card I tried to pick up with. I explained that it was a gift card. She said I need to update my account. They weren’t helpful the other two times either, although each time I get a different story about what went wrong. No way to pass my concerns to anyone who is concerned there, so I’ll complain here.

Very helpful. It helps me reserve a movie whenever I want. If the movie I want isn’t at my town’s box, it searches for the nearest one that does have it. I’ve never had a problem getting what I reserve, but I did witness someone being ripped off for the box not having it even though they had already reserved it. I’ve programmed it to notify me when the movies I didn’t get to see in theaters are available at the box. Racking up points is easy, and redeeming them is just as easy. And the rewards/upgrades are so handy when you want to sometimes splurge on an epic movie night. Highly recommend using the app.

I LOVE the app!. It is so convenient! So easy to use! Don’t have to go to a million red boxes to find which one has the movie I wanted available. Just look it up, reserve it so no one will take it before you get there (that would be my luck! Lol) and just go and pick it up. Get to take your time looking for the movie you want to watch, even have trailers, rather than being at the actual Redbox with people rushing you to choose! Lol plus it adds up points that you can use in the future to get free movies!! I just love it! Can’t get any better than that!! 😁👌

Red box is awesome!. A few years back when I first discovered Red Box, I wondered why anyone would rent a movie from what appeared to be a coke machine? I finally broke down and rented one after a cashier at Walgreens gave me a coupon for a free rental. I rented, enjoyed the convenience, then downloaded the app signed up for the emails which include discounts and other promotions and now I am hooked. I have an older tv so can’t stream until I upgrade but I absolutely love Red Box. In a short period of time I went from “that’s weird” to “wow this is cool I love this thing”

Great...when things go as planned. I love the Redbox app when things go as planned —very convenient. But there are serious frustrations when there’s a snag. Several times I’ve reserved movies only to show up at the kiosk and find it’s out of order. There’s no way to Kenya kiosk is out of order before you make your reservation. There’s no easy way to get your reservation moved to a working kiosk, cancelled, or refunded. Your basically stuck emailing the company and hoping for resolution. If you still want your movie, you have to start from scratch...oh and you can’t reserve the same movie at a different kiosk, because you already have it reserved at the kiosk that’s out of order. . There’s no way in the app to see what you’ve reserved or where you reserved it. Hopefully you can remember or you have to go to your confirmation email. There’s no way to deliberately reserve movies at multiple kiosks in a single reservation—it requires separate reservations. There’s no way to move your reservation to a different kiosk. Like I said, great app when things go smoothly, but any hiccoughs are frustrating beyond description.

Horrible since update. This app used to be super user friendly, now with the updates it’s horrible. When I look to see where there is a movie in a box near me it says no boxes found however on the website it shows all the boxes near me. When I try to add a movie it takes three or four attempts of pushing add to cart before it actually is added. And finally all my credit card info was lost and when I put in new card info and try to pay it says oops you need to add a credit card when the last four digits of the card are staring back at me under payment info. I tried to rent two movies for over 30 minutes before I just gave up...waste of time!!! Just go to your closest box and hope the movie is there or just use the website. Such a shame.

Allow me to VIEW!... Just wish there was an easy way to view by location! I find I select what I want from Kiosk A, then sure enough if i want to continue adding my next flix it is not at the same kiosk. Moving forward when I want to remove the movie I initially picked and get it from another location it is still in my Que. AT my original site RATS Please advise as to what steps one can do to a) select a site and choose what you want from that site? B) be happy! This is basically how we your customers worked prior to online ap....we just walked up to a red box and browsed, thanks

Bad update. The first loser version was better. And simpler to use. This version is bulky, confusing, and slower!!! You’re trying to do too much to try to compete with Netflix causing you’re app to not be user friendly. Did I mention slow!! I was really pushed when the reboot came because I had used my password in so long I forgot it and had to go through the slow drama of getting a new one and trying to come up with your required password drama. If you don’t keep sending out the coupons I’ll stop using the redbox. Also the on Demand price isn’t competitive. Did I mention slow again!! My transaction was still spinning after I made my purchase but got the email confirmation before the app stopped spinning. SLOW AND NOT USER FRIENDLY

Super helpful. It’s made it a lot easier knowing what’s coming, what I can reserve, and having deals sent to me. The points system is great, and the deals are usually pretty good. The sales are amazing, I bought two Blu-ray movies for just 4 bucks each. I know at least one of the movies is still $20 in stores, so this was a steal. My only problem is sometimes reserving doesn’t make it easier, like when I go to the location of the box I picked, but it says it’s actually 40 miles away, so that was stupid. And I can’t see all my deals in the app, a lot of times I have to go to my email. It’d be nicer if it was more centralized. All in all, great app, I’m glad I got it.

Limited new movies at kiosk. I have been a dedicated customer of Redbox for a very long.. used to use them every week to catch up on the new movies that were released that week.. but starting in July, RedBox has been reducing the number of new movies that they release to the kiosks.. many of this years big hits like Avatar 2, or Guardians of the Galaxy 3 were missed completely. Now we get 1-2 new movies a month, but they are not that great.. What happened? When RedBox was taken over earlier this year, Chicken Soup stated adding kiosks, and keeping up on the movies…. Now you look around, there are rarely any new movies at the kiosks and many of the kiosks have disappeared off the streets….

Pretty good App. Okay, the App works well, what doesn’t is the time you reserve and pick up. For example, if you rent on the the app on a Monday, when you check out, Redbox will advise you have to the next business day 9pm to pick up, however Redbox will still charge you that day even if you pick up the next business day before 9pm. The inconvenience, is you have to call Redbox to have them either credit or refund. Other then that works great. Redbox will alway accommodated if you have that over charge issue. They should fix that feature, then 5 stars would be more appropriate.

Needs Work. Love the app and being able to search the movie I’m interested in with local locations to rent being reflected within the app. My issue is not being able to reserve the movie in app (app crashes when I try to continue through the Reserve movie screen). The other issue is how amazingly glitchy the summer promo program is, half the time, I select it from the main landing page banner and it takes me to my account home that doesn’t even show the summer promo. It showed a few days ago, but now it’s gone again.

Horrible UI. I downloaded and attempted to select and pay for a movie. I selected a BluRay movie and proceeded to enter my payment information. Just prior to that I was asked if I wanted to upgrade to BluRay which made me doubt whether I selected that option in the first place. I could still see the pricing of my movie so I knew that I selected BluRay already. The application froze during payment information and I was told that there was a problem with the data that was entered. Unfortunately I could not edit the payment information . My only course of action was to enter a new alias and information. At this point I bailed out of the app and entered the order through the web-based application. In summary, the performance was slow, buggy, too limiting to be useful.

Love Redbox App. No more driving from redbox to redbox with this app! I love how I can search for a specific movie find the specific redbox and rent from my house and redbox will hold the movie until I drive and pick it up. I also love being able to watch trailers on movies I’m not sure about renting before actually renting them. A very functional and convenient movie rental app with all the perks too! Yes you earn points on next rentals when you sign up for redbox points and the app keeps up with the points and when they expire also!

Great Company, Great app, Great rewards!. This is a great company, for example, if you happen to get a bad disk, all you have to do is call and they will either refund your money or give you a free night rental on your next rental! This is a great app because unlike other reward apps, it has never crashed on me, never not kept my reward points and rewards linked with the company, so my rewards and pints are always synched! It has great rewards because unlike other reward programs you don’t have to spend tons of money in order to receive any perks! And Red Box has many awesome perks! Please, keep up the great work!!!

The app 👍🏾 customer service 👎🏾. I actually love the app it’s very convenient but if you have any issues you will got no help with customer services. For instants every time I use my points to rent a free movie it takes $1.88 out of my account which I understand to hold in case I go over the one free day but once I return the movie it take out $1.88 again and I never get a refund for it. So they take my points and I pay for the movie twice. And this took place twice so it’s not just a mistake. I have enough points for another free movie and I think I’ll just pass on that. But the app it self is fast easy and convenient 👍🏾

Reservations, Kiosks, Returns. By far the worst company I have ever encountered. Not only did I make reservations for this one movie, the two kiosk at two different locations could not read my card (Oh and you can’t cancel reservations either unless you let customer service know what’s up) but I finally get the movie after searching for a third Kiosk and now want to return it and tried to return it at two Kiosks at Walgreens and the machines keep telling me I am putting the movie in wrong to return it and to try again. Had to ask Walgreens manager to help me and he didn’t have luck either. I was told you can return the movie at a different kiosk then the original but now I am gonna try at the original which is way out the way but don’t want to get charged again. I will never ever rent from this company again.

Seriously?. This app worked just fine until this version. Not intuitive (no, I don’t want a tutorial for an app, it should be easy) and then my credit card info was all jacked up. Couldn’t actually make a reservation because it wouldn’t accept card info and then it said we didn’t select a card (yes, a card was selected). And all this after I had to log-in again for some reason. We used this quite a bit beforehand. I even recommended it to someone this morning .. I’m taking that back now and regretting how much we use this. Update: I’ve eventually gotten another card on the app, but my preferred Redbox location was one from 4 yrs ago, and then another card wouldn’t work. No reason given. This app is still in need of updates.

It doesn’t work. I just downloaded this app for the Redbox On Demand and when I try to watch an On Demand movie it is NOT working for me!!!! Ive tried signing out then signing back in, then I've tried to uninstall then reinstall the app, Ive tried restarting my phone, Ive tried installing it onto my iPad instead and NOTHING. Every single time I try to watch an On Demand movie it just gives me the option of watch On Demand button the a pop up saying, “ Use this app to watch On Demand movies and TV shows from your library.” And I never get the option of Rent on Demand then the price. The only it works for me is when I log into my account from safari. Wasn't the whole point of this app to be more convenient and at a click of a button watch movies????? Whats the point of having the app if I have to log onto safari to watch movies??Disappointed.

Horrible User Interface and Performance. Every time I search for a title, it just freezes and I have to manually restart the app. Then, when you login to your account, if your password is incorrect, it covers the email text with the an error message so you have to go back to the last screen and re enter your email instead of being able to check if the email is correct. THEN, when you enter in your credit card number, the numerical keyboard fly out covers the text box which you are filling out so you can’t check if your numbers are correct unless you back out. Lastly, if you try more than a few times to login with the wrong credentials, IT LOCKS YOU OUT FOR THIRTY MINUTES!!! Along with the purple and magenta color scheme for “redbox,” a one star rating is generous.

Abysmal at Best. Why do you refuse to allow us to purchase from the app is beyond me! Why do you refuse to make the Apple TV app the same as mobile app and also allow purchases from is beyond me! These two apps combined are more of a pain and waste of time than anything else. I won’t use your streaming services until you can get better dev team and make a useful app! I’m pretty sure you don’t allow in app streaming purchases so you can avoid paying Apple! Your the one losing out by not allowing this. I like many others (I’m sure) simply refuse to use the app for its inconvenience! I’ll gladly pay another app who actually is capable of purchasing and streaming in one place! Also an app that looks and feels the same no matter what device I’m on! Get with the program, I just told you how to make more money!!

Step it up. I’m a little disappointed with the quality of new movies,you can add more and get rid of that junk that’s been sitting in there for months,also getting real tired of stepping over winos outside of 711 to get to my movie let alone having crackheads begging for change while I’m trying to get my movie and get outta there,also put a magnet on that sunshade to hold it up when your using the box, god know how many germs are on it and I gotta hold it in one hand while I’m looking through the movie selections GROSS 😩well that it ,I’ve vented and thanks again Artie

Some features are better than others.. They FINALLY added the ability to see my Redbox card account. That was missing in the past. The problems I have are searching. You can view new releases or collections. Can't just browse alphabetically. Changing active browsing box in not intuitive, you basically go back to the locations, select a new one then try browsing again. It's alright overall, but I usually just use the website to browse & reserve unless we're on the road. Then it's more painful using the app.

Needs to be better. I have had the Redbox app since it first came out and this newest version, while easy to use in some respects, is failing short in others. The Touch ID for sign in on the older versions is something I haven’t seen recently and it’s just a more seamless process with it so I hope that comes back. Perks sometimes take too long to show up or they are missing after qualifying rentals. It takes awhile to load when you are browsing for a nearby box. The On Demand movie feature isn’t great I am always having a problem watching one. Some good things in the app are easy renting options and nice layout.

Poor customer service/ faulty machines. I rented a movie and returned it the following day, as one does, and Redbox came to the conclusion that I had not returned the disk, therefore feeing me $30. I got no previous notification that the movie was not marked as returned before they feed me. I don’t keep much money in my checking account so randomly Redbox feed me, leaving my account empty and actually caused my card to get declined when I was purchasing something else. Not cool. I’m a working college student and money is tight, and frankly I don’t think I deserve to pay $30 because of their faulty machine. Anyway, I contacted their customer service and they blew me off, telling me I never returned their movie, and not apologizing for the random fee and lack of notification. I’m going to stick to Netflix..

Not loving the updated Redbox app. Time is definitely something we all lack. No matter where I search on the new app, there is no easy way of filtering what I want to see is available. I used to be able to choose only G, PG or PG13 movies in my choices. I don’t enjoy movies with a lot of violence or language and I want to be able to easily check whether I feel like a family movie or a comedy, etc. No one wants to waste time looking through a list that has more movies they wouldn’t watch than they’d like to. Please have someone fix this as it was a great feature on your older apps. Thank you.

Fingerprint Authorization & Map Location. The app works well for the most part, but it’s very annoying to have to sign in every time to my account. Please just make it fingerprint authorization. Also a feature suggestion: when looking at the map view location where the Redbox movie I want is, PLEASE allow me to just tap on the map icon, rather than having to figure out where it is in the list. There have been so many times where I select a Redbox and it’s another mile down the street then the one I thought It was at.

Nice replacement for Blockbuster. Great prices, I used to spend so much time and money on movies. I now just wait for the movie to be in the box, saves a Tom of money and time sitting in a theater when a 70 tv and surround sound at home is pretty much like being at a movie theater and I can have our dog with us. Even though the box doesn’t get every movie I would like to see it is a great app, the streaming is a bit pricey and the quality could be better but it just began, and paying more for the movies that don’t make it to the box is worth the extra charge so they can stay profitable and not go the way of Blockbuster!

Buffering like it’s 2010. Wanted to watch Halloween and saw that it was free on Redbox, so I downloaded the app. It said it was free with ads, which I thought wouldn’t be a big deal to put up with since it was free. Whenever the ads came on though, it would freeze on the Burger King and Dominos ads and I would have to exit out and enter back in to the app multiple times to get the ads to play through. I mention the specific ads because maybe someone from Redbox will read this and get those fixed. I made the mistake of closing the Redbox app while trying to get through the frozen ads and I guess when you do that, it doesn’t save your watch history? So I got through about 30 minutes of the movie before fully giving up. Completely unwatchable like this.