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2xl993 - Excellent program
I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.
the good RN - Savings Catcher- it works!!!
I have been using savings catcher for a year now, been working to catch Walmart NOT giving me deals that I know other stores offer. Nope! Walmart ALWAYS give me those deals, they never ever miss! One time I thought they did but I found out I was wrong. The other store had gone up on their price and it was I that was not aware... If you shop at Walmart you’d better download the Walmart app, use savings catcher, and stop playing around! I’ve already saved $65 so far without even trying, just buying my same ordinary groceries that I normally buy, not doing ANYTHING different. I don’t have time for coupons and price checking and stuff. Wayyy too busy for that! So, after I check out I get into my car, open the app real quick, scan my receipt real quick, then go home. Two days later I check the app and see the savings building up. Just that easy! Once I get to $100 I’ll redeem it for something. And it’s fun, the kids love watching it build up, too!.. You all better get this little extra money, we all deserve a break so why not? 😉
Gaspatchosoup - Gonna stick with Target
As soon as I get my 2 items that I have coming that won’t come on time I will be deleting the app and never going to Walmart or using this service again. So canceled the items I had in order and went to the target app and bought them there. Within 2 hours they get shipped and didn’t pay anything extra shipping.
So just checked on the status of an order that told me it was shipped and I was told I would get it 4/27 end of day and now fedex is telling me 5/2 end of day. It’s just sitting at fedex. I understand all the craziness that’s going on right now but don’t tell me I’m going to get something a date and then it’s 5 days later. Will be canceling all the orders that haven’t shipped today and placing them with target.
Came to this app cause some of the stuff I wanted to get off Target you had to pay so much to get it but I have placed a few orders and still waiting for stuff to ship and I have about 3 days before I have to get it. Was going to cancel my orders but you get apps like this where you can’t do it all in the app it makes you go elsewhere to get some stuff done. Let me cancel an order in the app not have to go to the website and sign in and do it there. The link in the emails to track an order you would think would take you to the app but no it takes you to the website and again you have to sign in. I don’t always have my passwords next to me and don’t use the same one for every account I have. Just like the company the app is below par.
nonotothenono - App is great but needs some improvements
I think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray.
Bossbakken - Don’t fall for “2 day shipping” or savings catcher
Loved this app and Walmart. But a couple of the main things I liked have actually changed for the worse.
First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay.
Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it.
BS3! - Awful
I hate this app! The Grocery app was so much more reliable! Ever since grocery pickup order placing was added to this app, it’s been so stressful. It constantly deletes items in my cart!! They’re in stock so that’s not the problem. It just decides when I click on the cart to submit my order, let’s delete everything. Or it’ll leave a few things and I have to backtrack and try to remember what is missing which is the worst when I had 50 items. I’ll try to workaround the issue and checkout with the $35 minimum and later add more items to the order. Even that backfired on me just now. I reviewed my updated order and half my items are missing again. Some weeks, I don’t notice until after I picked up the order that several items never made it through. I update the app constantly thinking this glitch will get corrected and it never does.
A new issue I have is my favorites aren’t fully loading. Since it was recently changed in the app, now only half my list loads. Then it brings me back to the top. I try to then filter it by category to see the items that don’t load and even that isn’t helpful. The filter options don’t let you scroll down to see all the categories. So annoying.
Bring back the separate Grocery app please!!! Why take away something that was super helpful and quick?! I dread ordering groceries 1-2x a week since the app went away. I’m sure I’m not alone.
wegotcows - Grocery app frustrating
The app is almost perfect. The only negative I find (and it’s a big one to me) is when you are shopping the groceries, if you click on a product, you can’t go back to where you were. Example: I’m looking at dog food. I click the one I want to look at or select bag size. I do what I need to do, then “x” out of product but instead of going back to where I was in the dog food section, it goes all the way back to the main pet page. It’s really annoying, especially when you have been doing a good amount of scrolling through things. You then have to work your way back to the right page and scroll all the way though again. Please please please fix this. I rarely shop the app anymore because of how frustrating it is.
Also, and I know it’s not so much an app problem, but the few times I have placed an order for grocery to pick up at the store, there have a been a ton of things listed out of stock when I went to pick up. Each time this happened I actually ran into the store after to find just about everything listed out of stock sitting on the shelves. I don’t know if it’s lazy workers or what but I don’t know how it’s possible that about 10 things were out of stock but were all sitting on the shelves immediately after.
Crunchy Catholic Mama - Increasingly inaccurate
I loved the app in its early days. I liked that I could look up what I needed and see exactly where it was, and I didn’t have to track down an employee who may or may not be familiar with the thing I was looking for. I also liked that I could check before I even went to the store to see if they carried something. That helped my avoid more than one wasted trip.
Now I find it increasingly inaccurate. The location of many things isn’t listed, and for those that are it’s wrong more often than not. Granted, my store has just undergone renovation, so I do understand that some things are in a different place than they were before and that it takes time to update that in the system. My biggest issue though is with the accuracy of the listings for what’s in the store and what’s not. I don’t trust it at all now. I can be standing in front of an item, looking at it on the shelf, and the app says it’s not available in store.
Not being able to list exactly where something is soon after a renovation is one thing. But I see no reason why they can’t accurately state what they’ve got in the store. This is a huge frustration, especially when everybody’s telling you not to go out unless necessary and to spend as little time out as possible.
mynicknamewasstolen!!! - Where are the receipts??!!
This was once a good app. But now there is no way to get receipts from in-store purchases! Even after paying for the items through the app, there was a time when we could click on the receipt and choose which view we wanted. NOW, after paying, a quick flash and there is NOTHING!! If I want to return an item, there is NO WAY I can return it, because the iPhone pay does not give you a paper receipt, and it doesn’t give you an electronic receipt, either!! For all I know, you guys are ripping me off all my purchases and I have no way to prove it!! What are we supposed to show the theft-prevention person at the exit, who pretends to look at our purchases to make sure we didn’t shoplift? They want to see a receipt, but I don’t have any! This has been going on for several weeks now! I keep seeing updates, and I keep updating, but there isn’t anything to show for our purchases!! I was using this app to help me keep track of expired food, because it showed when I bought them. I was able to use it as price comparison at other stores. I can’t find any receipts from purchases! So anything I bought for work from Walmart is impossible to claim on my taxes!
What are you devs doing? Please bring back our receipts!! And what happened to the middle services? Now it’s just a bunch of departments!
Not happy with this setup. Please fix it so we can use it.
SharPharMade - THIS NEW APP IS CRAP!
I wouldn’t had, even, given it a one-star, if I had the choice!
The app, at least, the groceries part, does not allow changes to your shopping list ... when I try to check out, the check out throws out all the changes that was made, of groceries that I decided that I no longer want, and groceries that I have added, and attempts to charge for everything that was, previously, in the shopping cart, including the groceries that I no longer want! The newly added groceries doesn’t appear in the check out, at all! I tried several times ... same results! Customer service aren’t any help, either ... they have a non-chalant, and stupid, attitude. Not recognizing that it’s an inconvenience to you, the customer ... instead, they thank you for bringing it to their attention, and that they will submit your feedback! Feedback!?!? Who’s leaving feedback ... I was complaining! Because I NEED FOOD, NOW, why I’m trying to order! I don’t care about their stupid feedback, or survey ... and I wasn’t calling to do one! My recommendation is to go elsewhere!
P.S. Also, Walmart got greedy, and is honing in on the suffering, etc., of COVID-19 and wants to charge AN EXTRA $10, to deliver your groceries in 2 hours! I haven’t any more loyalty to Walmart, anymore! This is how they chose to treat their customers ... including the customers that were loyal shoppers BEFORE the Pandemic! PLEASE, SHARE, AND PASS THE WORD!
WayOldSchoolFPS - Three tries and still no charm
Place order... everything says “in stock”. Four days later at time of delivery get notice that half of the stuff I ordered is not in stock. Loose 4 days waiting patiently then another 4 days ordering from somewhere else. This happed on all three orders I have placed for home delivery and store pickup.
Only use this app if you have 8-10 days of time to waste. If you need something critically DON’T order it here. All three ordered also have been complete fiascos. First one for pickup i get home to find open boxes with items missing from the boxes. This was a “contactless” loading where they placed bags in my trunk and walk away with customer not able to or allowed to inspect. Get home and find open boxes with half the items removed from them. After 2 hours on the phone with rude people I finally got a decent manager who confirmed there were in fact plenty of those products in stock and that I had to return all the way back to the store and wait for another hour for them to bring out unopened boxes to my car as replacements.
On top of all that - this app is disjointed, runs poorly, crashes often and tells you all kinds of things are in stock that are not. And since it’s 2020 and online ordering and inventory control have Ben arround for about 25 years now - this is completely unacceptable. Therefore you get 1 Star Walmart!
melly7865 - I love Walmart... But
I absolutely love Walmart, I really do feel like they go beyond for their customers as a company especially in these hard times. I especially appreciate the drive-up grocery pick up and I SUPER appreciate when they added ebt as an optional payment method.
The only problem is when using the ebt card on the app I get so many error messages saying “sorry something went wrong, try later”. When the grocery section was on its own app (orange one) this was never a problem. It also seemed to be fixed a few weeks ago because that error message stopped popping up and payment would go through first try. But all of a sudden again it’s not working. Before it worked but after trying 10+ times. Unfortunately starting yesterday it has not worked at all for me. Tried so many times. Decided to go to store but it was extremely packed and I have 3 small children so decided not to go in. Was going to do frys but they have no open slots for tomorrow. Tried Walmart again and still not working.
Please fix! This momma really needs it. A suggestion is have the option to pay at the store with ebt card like before if having technical problems in app.
jstmetmarie - Horrible experience
This is the second time I’ve had issues at the Walmart on Central. I don’t understand how they’re still open. I placed an online grocery order as I’ve done many times before but this time took the cake. I checked in via the app waited 20 minutes then called to let them know I was there and had been waiting. The female that answered the phone basically told me she had no record of my order being ready and that I got my times mixed up I then explained to her that app notified me and her answer was that wasn’t possible because it wasn’t on her end. I asked her did she want me to bring her the phone so I can show in a very condescending way said no I don’t need to see it. I went into the store to customer service which was an absolute waste of time. The lady at customer service and the money center tried to assist which I really appreciated but to no avail no manager came. I went back to my car all 10 rows are full and not a one grocery employee insight. I canceled my and now I have to wait to get my money. Not to mention I wasted my time after just getting off work. Please if you are going to place a grocery online for pick up or delivery choose the Walmart on airport highway in Holland oh. The only reason I didn’t got there was because my job is closer to the Central location in Toledo Ohio. Walmart y’all need to do better!
Mark DesBiens - What a mess!
This season unfortunately retail shopping is difficult. Why online shopping is difficult I’ll never understand. I guess Walmart hates their customers. Case in point is Walmart plus. After signing up for this service no delivery times are available for five days... how is 2 hour delivery delayed by five days? I suppose I can order my thanksgiving groceries now and hope they show up. They are charging for this service and not providing it. With unemployment temporarily at the point it is it’s difficult to assume Walmart can’t get enough help to make good on this promise that they are charging for. Us idiots pay them $99 in droves and they don’t hire anyone with that money?
Also waited for all the announced times to purchase a ps5. Now four times I have had this in my cart, only for Walmart to take it out of my cart to sell to someone else. Does this happen in store? If I have a hot Black Friday item can another customer, probably a robot, take the item out of my cart and buy it before I get to the register? If the registers are all down does no one get to buy anything, even when they’re back up and running?
There is no soul to online shopping, making it very cheap for those large enough to make good shipping contracts. Bad enough we have to shop online... why make it miserable for all your real paying customers?
J.A.I.Z. - Walmart app needs A LOT of work
It is impossible to checkout once you’re ready because it asks you to reserve a time slot for pickup/delivery but then keeps telling you that something's wrong when you try to checkout and pay. Then when you can FINALLY checkout, it tells you to pick a different time because the one you originally chose is no longer available (yeah that’s how long it takes to checkout). Also every time you search something, even if you’ve cleared your search, the previous search product is still in the search bar. Very frustrating way to purchase groceries especially when you are in a rush. I also absolutely hate how you aren’t allowed to change anything in your order after I believe two hours from making the order, especially because sometimes it takes a while to remember what else you need. Lastly, the app should allow you to pick up your groceries at whatever time is convenient for you (like Target and most stores do) rather than giving a time frame and still having to wait to pickup your things because they aren’t ready when you arrive. I mean what’s the point of a time frame if the employees are just going to wait until you pull up to the store to actually start shopping for your order?
ANeugent - Checking out online is always an issue!
I’d gladly give this 5-stars and I’ll gladly come back and do so once this issue is resolved. Like many others are mentioning, at check out for Walmart grocery I keep getting the ‘something went wrong’ error message. I spend a lot of time manually searching every grocery item I need for my household, and I do appreciate that your app recognizes many as favorites- that feature makes things much smoother! This checking out issue however is beyond frustrating. It’s been going on for months. I updated the app and it worked no problem about a month ago. I just updated again tonight when I was running into the issue at checkout again. Updated, rebooted the phone and signed back into the app. I had to re-reserve my pick up time. I’m still getting this message! Other than that, I do love the convenience, your prices on grocery items are fair and most of your employees who bring the items and load them to your vehicle have been super friendly. I have a high risk family member so this service is beneficial to us, so it makes the checking out process even more stressful than it needs to be! Please fix this, I’ll come back and give it 5 stars!
JKakjjhhgggg - Jump through hurdles
At first, Walmart pickup was easy. Then I had the option for delivery. First delivery was a free trial. I loved the idea to have my groceries delivered due to COVID. But I give up on this. From dealing with my order not being delivered when the app said it has been. Also, having to call the drivers to go to the correct address now because their GPS is showing the wrong location of where to deliver. To finding out that Door Dash is their drivers and once the driver picks up the order, Walmart is no longer “responsible” for my order. Oh, and don’t count on the time slots. Because I had to wait until almost 9pm for my 6pm-7pm order to arrive after calling and checking my update on the app. Having to wait for about a week for a refund. Until coming to this point.
I placed a order today for delivery between 7-8pm. Constantly checking for an update. Once it was past 8pm. My order was still “preparing”. I end up calling customer service. They said the driver picked up and the dropped it back off!! The operator then told me that the Walmart location is closed. And I WOULD HAVE TO CALL THEM BACK THE NEXT MORNING TO SCHEDULE A TIME SLOT!!! Like, the store didn’t want to update me. Waste my time assuming my groceries will be here between the time slot I reserved. THEY BETTER COMPENSATE ME FOR THE WORK IM PUTTING IN WHILE PAYING FOR A MONTHLY SUBSCRIPTION
Drewandkim - EBT Error
First time using the grocery pickup on the app. It is hard enough to browse through the website for groceries & eventually I had to just do a manual search of everything I wanted individually. TOOK FOREVER! Once I finally got the items I wanted, the final check out was a breeze. I was excited to see they added the EBT option on there. Once you click the EBT option to pay for your groceries it takes you to another website to insert your pin for security reasons. Ok, fine..did that. The only thing is when you try to insert your pin all the numbers change on the screen every time you click a number for the pin. Then when redirected to the Walmart app it gives you an error sign that “Something went wrong, please try again later”. Tried multiple times throughout the day and still nothing different, same error message. Not sure if it has something to do with the Walmart app itself or the 3rd party website trying to confirm the pin. Either way it is a complete inconvenience, because now that I have been trying to get it working all day I’ve had 2 notifications saying my items were out of stock. If it worked the first time, I would have all the items I ordered. Please fix this bug, because I know a lot of other people are probably having this same problem!!
Ahstewie - Great hidden features
Sometimes you find you can benefit from an app, I recently switched to using just mobile data which means large apps and updates sometimes don’t happen, normally that would mean a visit to my local Apple store 50 mile round trip or Starbucks and buy a coffee just to go the updates.
By chance I was running the Walmart app, to find a product in the store and an assistant told me I could use the store WiFi that the app would identify my device and stop the network from dropping the connection.
1. I never knew they had guest WiFi
2. I didn’t realize how has the WiFi was.
It downloaded two 1 GB apps and other updates while I was shopping. I don’t idle about and was in the store for less than 10 minutes.
This new app version his far more friendly auto detecting the store (we have three stores within a few miles of each other) and in a second store I didn’t need to look for the WiFi I just ran the Walmart app and it connected it.
I doubt I will be a Walmart store squatter any time soon but I’d gladly do my grocery shops in a Walmart and make use of WiFi for big downloads and updates while I buy my groceries than feel uncomfortable in a Starbucks with a coffee or drink I don’t like and don’t want to drink.
I do wonder what data the collect, my movements in the store where I walked round the same 6 aisles before I realized the aisle I wanted wasn’t even in that part of the store. 🤣
Burly636 - Use all the time, app can only be as good as employees
App is great and as disabled person, I have groceries delivered weekly. When delivery drivers don’t show up to store for pick ups, which happens, I realize that. Walmart does not let us know. Happened a couple times and called store numerous times those days to try to find out where or if delivery will happen. They don’t even bother to inform us. I hate calling Walmart it is like pulling teeth. That is very poor service on stores part. They say they have no control over the company that has the drivers. Bull, I am so tired of hearing that, they hired the company so stop passing the buck Walmart. Almost lost a 1500 dollar a month customers in a household with three adults that shop at walmart. My son signed up for free trial on delivery and his very first delivery never happened. Had to pick it up at 7:30 at night. He is not impressed and is canceling his trial. The app is good, butWalmart associates need to be more customer friendly. App and walmart go together. WHAT HAPPENED TO CUSTOMER SERVICE, EVERYWHERE ? It hardly exists anymore. If Walmart customer service was as good as this app, it would be great. Drivers are a plus
Rtiger2 - BRING BACK RECEIPT UPLOAD IN SAVINGS CATCHER
I have been using the Walmart app, primarily for the use of Savings Catcher, for many years now. While I didn’t always get back tons of money, I always appreciated knowing that I was getting the best deal without shopping around while also being able to save my receipts digitally. I am incredibly disappointed in the recent move to linking receipt uploads ONLY through Walmart pay. I have chosen not to use Walmart Pay for personal and security reasons, not to mention that I also like to pay cash. This move (clearly to force users to use Walmart pay or miss out) disenfranchises so many users! There are many people who don’t feel comfortable using that pay method, or that just need to manually upload for many reasons. I know that you have lost me for sure from your app, and possibly from shopping as often, as receipt uploads to savings catcher made me shop there more often. If I can’t use Savings Catcher without being forced to use Walmart Pay, then this is no different than any other store... no more incentive to shop here. I genuinely want to use Savings Catcher and have the convenience of having receipts saved for me again. Bring manual uploads back and I’ll begin shopping here more frequently again.
Wogger12 - Horrible App Since Merge!!
I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!
Bail e - App is not that great
I only downloaded the app for the savings catcher. At one point, you were able to submit printed receipts via the app. Then, it was changed to where you have to use Walmart pay to get rebates on competitors prices. Some weeks, no prices were better. Other weeks I was getting several dollars back per receipt! Walmart released an email yesterday stating they would end this in May because their prices were often cheaper than their competitors. I feel that is a lie considering I usually get cash back from the app on 3/4 of the receipts submitted. I will use the app until May but after that I will delete it and shop with the competitors as opposed to doing all my shopping with Walmart. Most of the said competitors allow digital manufacturers coupons on their apps or loyalty cards. Walmart doesn’t have a loyalty card or an option for digital coupons on the app. It is virtually useless as I can do anything else from the app on their website. Once savings catcher is gone, it is a waste of space. I will be using the balance left over from the savings catcher and deleting this app. It literally will no longer provide me with any benefits that I cannot get from using the general website. Your competitors will be thanking me when they start receiving more of my business!
Mandala221 - Suggestions...
I love using this app. It’s been so convenient so many times BUT when I’m trying to find a certain item and I’m inside a Walmart store, I can’t search other Walmart stores. Even if I change the location of “My Store” to the location I’m trying to search, and even turning off my location, it still keeps me at the current store I’m in. This makes it difficult to search other locations without having to first leave the local store I’m in. I’m trying to search a different store so I’ll know beforehand if I need to buy a different product or order online. I’d like to search other locations while standing in one already! This has been an issue SO many times!
Also, why does the Savings Catcher keep cashing out my savings? I don’t want it to cash it out. I wanted to keep building it up for Christmas but it cashed it out without giving me an option of allowing it to cash it out or not. What’s the point in having a savings program if the customer isn’t in charge of their own savings? I’d prefer to save mine and then at MY PREFERENCE I’d like to be able to cash it out on one card or in one email!
The Teatcher & Artist - Delivery Nightmare
The first time I ordered grocery delivery my order was stolen by the driver, but when I contacted Walmart support I was met with excellent customer service. I ordered a second time without problem. However today’s just been a nightmare. I had my order scheduled for 7-8, and at 6: 46 received an email my order would be there at 6:52. At 7:13 I get an email letting me know the substitutions, and what was unavailable. 8:20 rolls by so I use chat assistance to contact a customer service agent, where I’m assured my delivery will come, it’s just taking longer due to higher volumes of merchandise being ordered. 9:10 comes so we called to ask on the status of the order (we doubted it was coming at this point but wanted to know what was going on). We were then rudely told that no one was home (uh, yes we were) so the ordered was returned by the driver, that the store was closed, and to call back at 8am to get my order rescheduled. What?! We seriously waited hours for our order only to be told off, and to call back the next day. Why couldn’t he just reschedule us or refund us, save us the trouble having to go through this again. And the whole time on the Walmart app it just said the status of my order was ‘preparing’, and still says that. This whole process has been a nightmare.
LBoPres - Reward dollars
Walmart has initiated this app to keep their prices lower than their competitors which the whole point was for the customer to have an extra incentive to buy from Walmart and also for Walmart to always have lower prices than the competitors. But.....again Walmart has won and now you don’t rack up the reward dollars like you used to. I spent $600-$1000 per month and would get a substantial amount accumulated and I would save it up and I would purchase a big item. I have used it toward a $70 iron to a $250 pool. I enjoyed scanning my receipts....waiting to see how much I was going to get in return.....then deciding how long I wanted to accumulate them. Now.... Not so much now ..... I still spend the same amount and in the past eight months I have only accumulated $7.89 🤗. Not much of an incentive to drive out of my way to a Walmart so I can save a dollar or two and then get to scan my receipt and then see that I didn’t even have any qualifying items. I will just support my small businesses because at least I know that all the registers will be open.....the employees will be friendly.....and the owners will desperately appreciate my business.
LauraBlackbird - The change to Savings Catcher has me shopping elsewhere
I’m a disabled stay at home mom to 6 kids, the eldest is grown & lives with her fiancé. My husband had to take over a year off work as I was too disabled to care for the kids, especially the 3 & 5 year olds. Our closest Wal-Mart is a 20 minute drive from our house. My husband & I would both make the drive specifically for Savings Catcher. With such a large family we obviously purchase a lot of food, toiletries, household items, clothes etc.
With the change that now requires you to scan the screen at checkout changed a wonderful, customer loyalty benefit into something basically useless.
Part of my disability includes memory issues, so I had a difficult time remembering to do it. The cashiers have never once asked about it or reminded me about it. We now frequently shop at a different large chain store and the cashiers ask every single time if we’d like to use our points card. We haven’t shopped at Walmart in months, there’s nothing special about them anymore. Bringing back the ability to get Savings Catcher rewards by simply scanning the receipt would be the only thing that would make me consider shopping there again.
Erotichotx3 - New changes results in tons of lost savings
This USED to be a great app to get the most out of your money. Submitting a receipt was super easy, and the process took less than 2 minutes. Now, you have to use Walmart pay which I’m sure has caused a ton of people to stop using the app altogether. Along with that, if you receive SNAP benefits, you can’t add your EBT card as a method of payment. Clearly the people using snap benefits needs the rewards/savings just as most if not more to maximize purchases. I had a lot of fun using this app before they switched it but unfortunately I do not feel comfortable linking my debit cards to pay at checkout, and I have to primarily rely on SNAP benefits at the time being to provide food for my family. I really hope Walmart steps up because that is discrimination towards people in poverty and members of the lower working class. Shame on them. A simply solution would be any savings rewarded from a purchase using EBT can only be redeemed for food items. Surely with the money Walmart makes they can afford to upgrade the platform to allow such purchases via this app. I’ll check back in a few months to see if they’ve worked this muck out. Disappointed!
nickname65screwedup - Why?????
This app desires some work!! It will just cut off on you and will jump back to the top of the page when you are looking through the items then you have to start all over again!!
I loved having the grocery app separately!! It was very easy and a great service to have!! I have been extremely happy with this service and they always pick out the best quality of food for me!! I just like having the grocery app separate from the store app!! I also don’t understand why everything that is non- perishable can’t be shipped, and why is everything out of stock and what happened to the different brands of merchandise????
I know some items are short supply right now but the website is not showing all the stock anymore. Some Great Value brand items are good to buy and some are not good so how bout getting it fixed and keep it simple to navigate and it should keep your favorite items separate like all the yellow corn together then all the white corn then all the mixed fruit then you can check out the prices of all the different brands and see what the best offer is. Just a suggestion!!
But thank you all for everything you are doing for everyone!!
GOD BLESS YOU ALL!!!
@zeus - Needs to show everything not half the items
When you try to find things in the store or scan things that are in the store because you just bought it and you want to buy more but your home not at the store it acts like it can’t find it or it’s not there even though if you go down to the store you can find it but it will show you the item that cost more so if I wanted to preset a few things for walmart and pick it up I wouldn’t be able to because according to the app Walmart don’t carry it but I can go to walmart look right at it and what do you know it’s there plus I can scan it to price check it or order it then and with the same app it then shows that’s it’s at walmart.
Plus they needs to make the savings catcher work again since they stop price matching it stop working and if they plan not using it they should get ride of it. Other then that the app works fine as long as your willing to go to the store to look for 90% of what you want even though your looking on the app so you can order it not go wondering around walmart or your trying to buy something for family, Walmart needs to list everything in there store not half of it.
Sean8182 - Can we get the ‘Oops! Something is not working here. Please try again later’ error fixed?
Okay, let me start by saying before I got Walmart+ this app was 5 stars. Never had any issues, and paid 10$ for delivery each time. Once I started in on the free trial I keep getting this error message. I try a different time slot, error message again. Repeat 3 dozen times, delete the app, redownload, try another dozen times, fire up the desktop and try it on the PC version, same issue. Try 2 hour delivery for a 10$ premium: SUCCESS! See you in 2 hours or less.
What is the point of a free trial if I’m paying $0.05 more per delivery than I was before because the system doesn’t know how to deal with the fact that I’m not paying for delivery? I tried every single time slot for the next 4 days, and got the same error every time. This is utterly ridiculous. I’d have had time to walk to the store, get all of my stuff, and walk back by now and still have time to mess with this app to try and get it to work.
If you’re going to offer a subscription based service, don’t make it impossible to use it without paying extra on top of the service. I understand that seems like a good business model.. but it just makes you lose customers.
HombreDeAcero - App and store don’t work well together for returns.
I made a purchase using Walmart pay and all seemed good though I wish it would print a physical receipt. The big issue was when I had to make a return. I started my return on the app as it supposed to make things easier. When I get to the counter the lady is asking me why I’m returning for each item even though I answered all that on the app. Not only that but I had so wait and watch her open each and every single item. Once she finished she said I was getting a gift card. I said excuse me no. I used my card with ur app to pay I’m not accepting a gift card. She gets her lead who is rude and says the same thing and all she does is show me the screen that says gift card. I told her again I’m not accepting a gift card and she said it’s not our app. That’s why we don’t accept returns with purchases made using Walmart pay. I told her, Walmart owns the app and you work for Walmart and represent Walmart therefore you are Walmart and this is your app. Long story short I had to get two other managers before someone could figure out what to do. Not sure how this app is suppose to make things easier or faster but I’ll tell u that returns line only got longer while I waited to resolve my issue. Hate Walmart.
Very frustrated mom to be - Just save the trouble and use Target
Creating a baby registry on this app is a NIGHTMARE. I’ll start by saying that it’s very frustrating that the registry is not a separate app from the rest of Walmart shopping (like Target does), because it makes navigating back and forth to your registry SUPER inconvenient. Anyways, when first creating your registry, your first and last name is required, which is understandable, however, it will not let you create a custom name for the registry itself. So, you can’t match the name to any other registries you’ve created for your shower. Then, before you even get to look at any items for yourself, it adds a long list of things it “thinks” you may want instead of just suggesting them to you(LIKE TARGET DOES). Oh, but it doesn’t even end there! If you don’t like the certain brands of wipes/diapers, or prints of clothing it has chosen for your child, you’ll have to go through a 2-3 step process for EACH item to remove it from your registry. Not to mention, half the things it added to the list are out of stock! If I had not already put on my invitations that I am registered through Walmart and Target, I would delete this registry altogether. Complete headache.
Gretchka - Horrible
I spent over 20 minutes trying to remove 3 items from my cart - back and forth - got the message “item removed” to then when I place the order the items were back on the cart. However, unbeknownst to me, the most frustrating part were several items that were in my cart had mysteriously disappeared from the list after the order was placed and confirmed. I realized this while unpacking my groceries, upon cross checking the order, none of the items were on that list - I was hoping the personal shopper just forgot to pack them, that way I could know which items where missing - but since these were not in my cart list I didn’t realized the specific items until I was setting up for a party - a total disaster, a total of about 8 items were missing, had to make a new list and run out to Publix for these items! Inconvenience doesn’t even start describing it.
I’m so over it because it was not just one thing but many, I called customer service 3 times and kept being disconnected; I just needed them to remove the items from the cart before pickup- she said they couldn’t do it, after much haggling back and forth she figured out magically that she could remove the items. What a fiasco
Heathen101 - Invasion of Pivacy!
Walmart uses this app to SPY on you and here is how: every time you take your phone with this app downloaded in their store and you check out at all their self checkouts they have now and the cameras is A.I. Facial Recognition software and then send you SPAM Surveys for Walmart Gift-card “drawings”, you get your private information sold by the Waltons to 3rd party scam artist and they start calling you all day long (hundreds of calls in a month)! Total invasion of privacy and they illegally stop customers from Open Carry in Open Carry States, soon they will stop Conceal Carry and shopping will be like a Gangster’s Paradise for the Crinimals (100% unsafe to shop). I don’t like my face being recorded and my picture and personal information to include home address to be SOLD to more CROOKS aka SCAM ARTIST! It’s NOT RIGHT!
Walmart should be a shamed of themselves for violating and not supporting the 2nd Amendment and asking the President to Disarm ALL Americans! DONT SUPPORT (Walton’s) CROOKS, a company that replaces Human Employees with AI Computers that sell your Personal Data without your permission, don’t support a company that makes it unsafe to Grocery Shop and puts lives in danger, don’t support a company that wants to take away every American’s Freedoms that I fought for!
-Purple Heart Combat Veteran
Noodledoodle5 - See the stars falling off soon
Hate the new system. It’s not like Walmart’s have WiFi. And most Walmart’s have really bad signals! Can’t bring up savings catcher/Walmart pay if you can’t get a signal to do so.
I just went online to try to submit receipts because Walmart pay wouldn’t load, directed to a chat... waited..... waited. Then “Wendy” comes on tells me I have to email or call savings catcher bc she can’t help! But your system just directed me here.
I TRULY feel.. like in my bones, they know the signals are bad in their stores, and the chances of you being able to actually bring up Walmart pay is very slim . So what are you gonna do... leave your basket full of groceries bc you can’t pull up Walmart pay? while other people in the line give you a ugly stare for taking to long (but it’s only ok when THEY take to long) ??? OR just bring out your debit card in hopes you can submit your receipt to get your $0.07 back, and then when you contact them about it .. nobody knows nothing.
Listen... it’s no longer worth it to me. Clipping my OWN coupons and going to foodlion is a lot less work. and ill not only save money but time and my sanity!!
-mom of 3 growing boys who don’t got the time no’mo
...kab - Savings catcher update....
I LOVED the old savings catcher program before October 28. I’m still one of those people who uses cash quite a bit, and to longer be able to put in my receipts for my cash purchases is so disappointing. I actually looked forward to putting in my receipts after each trip, and it was fun to watch my rewards add up over time. It gave me a incentive to shop there. I think in the past few weeks I’ve been to Walmart at least 4 times a week, paid with cash, and have a stack of receipts I can’t even put in Savings Catcher. I know everyone will say to just deposit my cash and use my debit card, but I’ve just always used cash, and our Walmart has some cash only registers that are quicker to get through. Also, with 5 daughters, it’s sometimes a hassle to deposit my cash, then go shopping, and to get my phone out and do the whole Walmart pay thing. On one of my visits, it froze up the whole self-check register and I had to re-ring my whole purchase at another register. Plus, using cash keeps me on a budget, and it’s just what I prefer. I wish you would consider bringing back the option to enter cash purchase receipts.
Michelle & Christopher - Walmart pay won’t work for security reasons??? !?
I never write reviews but I came to look at the reviews to see if anyone else has the same problem turns out yes they do! I too have had Walmart savings catcher and the Walmart pay for forever now. I’ve loaded hundred of dollars of gifts cards with no issue. Until the other day it’s declined for security reasons?? Use another payment. There’s plenty of money on there in e gift cards. Nobody in store or the 800 number knows anything multiple people in store and multiple transfers to departments at the 866 number and the end result was they will get back to me in 3-5 days by email with tech support! Reallly!!?? There’s no one to talk to? No one to rectify this now? Nobody to transfer to a tangible gift card so I can use it? I love my Walmart pay but now this has really put a wrench in my Walmart shopping. Come on Walmart there must be a better way ! why does nobody have an answer? Another solution they gave was to print the gift card and they can scan it. I sure hope that works although It really defeats the whole simplicity of Walmart pay😔 I’m so disappointed!!!
Mireya0725 - Delivery Issues
While I have no issues with Walmart itself, their delivery has NOTHING on Instacart. If the shopper can’t find a product they simply don’t bring it, there’s no notification or a chat with the shopper to see if it can be replaced; you don’t even know you won’t have that product until your shopper comes and delivers what they could find. Ridiculous and annoying; I was purchasing specific groceries for a dinner I was making and multiple things didn’t show and were marked as “unavailable” later. I find it hard to believe Walmart was out of flour tortillas, onions, and whole milk. I feel as though part of this issue lies with the shoppers themselves, they just don’t give a crap to look and mark it as unavailable. Then again I have no idea how it works, Walmart’s delivery is still fairly new but there’s a LOT of room for improvement. PLEASE put an option to replace products and a way to communicate with the shopper to make it less likely they disappoint. Until then I’ll continue getting my deliveries through Instacart.
MB61519 - Mediocre at Best
I have placed several pick up orders for items showing available only to have the orders or some of the items cancelled hours later. Add to that the fact that the at store pickup experience is irritating at times. Most people would be like big deal and honestly there was really no rush for the items. My issue is really my time, time I can’t get back, the extra time I have to spend solving a need that I relied on another to solve, and the time I am taking to inform others of the unreliability of this app and the service the company who created it provides. It took nearly 3 hours to notify me of cancellation on my latest order, again big deal right, but once you’ve solved a need and moved on that should be it having to revisit the need again is the opposite of the convince being offered and is inefficient. You ask yourself why did I even bother until you stop bothering at all. It’s a lose lose situation. What ends up being wasted is my time and energy. Appreciation turns into annoyance, then acceptance and finally avoidance and not to mention reviews like this. I would pay more elsewhere for greater reliability and service.
Marcie H. - BRING BACK SAVINGS CATCHER!!!
I’m EXTREMELY disappointed that you took Savings Catcher away!! It was a truly wonderful system that GUARANTEED I did absolutely ALL of my shopping at Walmart! After experiencing only a couple of minor user issues, I had no problems or complaints and managed to get back OVER $100 IN SAVINGS!! Because I usually had anywhere from $3-$10 in S.C. money available on my WalMart account, whenever there was an emergency of some sort that left our checking account empty, I was still able to make essential purchases (such as MILK, BREAD, TP, etc.) to get my family through till payday! More than ONCE we were able to manage thanks entirely to the S. C. program and I’ve heard similar stories from friends who also utilized it. I was therefore SHOCKED and DISMAYED when I was told that the program had been terminated and no one could explain why. Not only THAT but WalMart doesn’t even do PRICE MATCHING anymore! Programs like the Savings Catcher & The Price Match Guarantee resulted in increased customer satisfaction, positive verbal AND online reviews and resulted in renewed/secured consumer loyalty so WHY on EARTH would you CANCEL IT??!!
SuzanneAZ - Educate the Employees
Between my husband and I we shop at Walmart 4-5 times a week for our growing family. We both use the app and savings catcher to help manage all of our receipts and to stay on budget for the month.
Like any technology these days there are glitches and this app is no different. On 4 different occasions now I have had to return an item to Walmart where I had the receipt stored in the app and I wasn’t able to do the return. When the sales associate pulled up the return from the app I was told that I couldn't do the return because the item wasn't on that receipt. However, looking at the app the receipt is clearly there. When I show the associate the receipt on the app I am told that I’m wrong and have been accused of stealing items and trying to return them. Even though everything is clearly listed on the receipt in the app. What I found was happening after getting a trained knowledgeable associate the bar codes on the receipts were getting jumbled in the app. A few hours of training for the sales team along with some manners would go a lon way in retaining customedq
🐻bearbearer🐻 - A few major improvements
🌸I'd love a feature to create separate lists of favorites so I can keep everything more organized as I have 400+ favorites, some are safe foods and some aren't.
🌸When browsing through items in the departments section, anytime you click on an item to view its nutritional information and go back to browse where you left off it puts you all the way to the main department section instead of where you left off so you have to scroll back to the subsection you were in and then scroll alllll the way back to the item where you left off at. This doesn't happen whenever you search specific things in the search bar but I'd rather be able to view the product and then pickup where I left off.
🌸Besides how god awful my Walmart's pickup is (10+ items "not in stock" but I went in 30 minutes before my pickup and got allllll said "not in stock" items, such laziness) its extremely frustrating going through and selecting any replacement items as it seems like you can't even select a specific replacement item. If I order 45 calorie honeyyy wheat bread and its "out of stock" I'd obviously want the replacement to be the 45 calorie wheat bread.
qtsfa - Walmart Grocery App Failures
Would give zero stars if I could. Walmart Grocery part of app has only worked twice since I joined Delivery Unlimited. Supposed to be able to use EBT but every time I check balance or checkout always get message something went wrong please try again. Now haven’t been able to place EBT order in over a month. Along with EBT problems 75% of my orders have been cancelled by Walmart due to delivery driver unavailability usually less than an hour before delivery time was promised. Walmart makes no effort to compensate or redeliver order for another time just cancels. Express Delivery available in my area but Walmart grocery didn’t even make offer. Will have to cancel service because am unable to successfully order food. Walmart customer service and delivery store haven’t resolved these issues. Have uninstalled & installed app deleted and added EBT card info & cart at least 10 times to no avail. Lousy customer service. Have been online customer from Walmart for years but this EBT grocery ordering doesn’t work and is frustrating. Am not the only one with this problem. My friends and neighbors have had similar problems. Do better Walmart. This is unacceptable.
KingWs6MOM - Delivery - Placing Order Issue
I’m a monthly Delivery customer & love this service (for the most part). My issue currently however is - since the Express Delivery option was added it takes me 10+ times to restart the app & attempt to check out EVERY TIME! It simply refuses to allow me to opt for the “keep my time” but will certainly allow me to pick the Express option. I already pay monthly for the service & it’s great to have an express option...but normally I’m not caring to ALSO pay an additional $10 for that too! I can’t even check out today - lost my reserve time over this issue. PLEASE FIX! My wish for the app is an option (like other delivery services have) to pick what I might like as a sub item. Most times I get a logical sub but lately I’ve received some pretty crazy ones. It would be great to be able to pick “Starbucks Vanilla Creamer” as a sub for “Coffee Mate Vanilla Creamer” so I wouldn’t get “Coffee Mate Butternut” as a sub (when I also got 1 Starbucks Vanilla in same order)! Great app just needs a tweak.
lynnkennerly - Order pick up at store
So I went to Walmart to see about an LOL toy. I ordered it for store pick up and when I went to see about it because I wanted to be sure my email was right the manager said yes and they did have one left but had not found it yet and would email me. Later I got email saying my order was cancelled because it was now out of stock. I feel they should of asked if I wanted it cancelled or kept it on file like a first come when they did get a shipment. Not to mention my bank still shows this as a pending transaction and if I understand right I will have to check with my bank on this. Also for several times they say stores around me have limited or in stock on this item . I checked with at least three stores and they never even got any unless store employees got them first. I feel as though I should be given priority since I even had been given a confirmation number in the first place.
Mom2twinz2 - Great app- I still don’t understand why Savings Catcher doesn’t price match with Walgreens!
The store employees seem to think it does automatically pricematch with Walgreen but advertised prices are never automatically matched. I either have to go back to Walmart with the add and savings catcher or show them at checkout! Bummer! I would rather have it in my account 😊 I also love having the scan option, and being able to locate items in the store! Plus, being able to compadre prices online vs in store, and they’ll price match if on-line is cheaper! I found a $5 Savings on rechargeable batteries w/ charger just this week! I got two of them!! They were cheaper on line, but they had them in store, why wait? Why pay the higher price?
Also great for reordering something I’ve ordered in the past-like a year ago! I can look back at my purchase history if I can’t remember what brand, or what it was called. All the info is there!
Photoamany - Gets worse with each passing moment
This was an awesome app when I first downloaded a couple years ago but as time goes by and changes evolve it gets more discouraging with each use.
I have ordered several things online to have shipped and seems unless the item is something that can be picked up in the store they will send email saying it has been shipped only to find out a day or two later the order has been cancelled and the WORST part is they list it as the Customer cancelled it when I had NEVER cancelled it because it was something that I really wanted or needed.
Then the latest update they changed is deciding when you have to take your Savings Catcher accumulated funds egift card. Before I could let it ride until accumulating a few dollars to make it easier to cash in. NOW they decided to issue you a e gift card regardless of amount. My last was just change and was more of a hassle to remember and cash in. I can't help but wonder if that is their intent.
I am not a satisfied user of this app that keeps dwindling away to what will soon be just a price scanner and should be offered as such.
Ellapants - Developers please fix!
This rating is for the app only, not the actual Walmart service. First, every time I open the app it immediately opens to the camera/barcode scanner. Super annoying when I’m switching between this and a coupon app. I have to continually X out of the camera and choose the grocery section to get back to where I was. Next, the app is horribly slow to load. My “favorites” list can only scroll a few pages and then stops loading. Every purchase you make is automatically put into your “favorites” list and now it’s up to over 1,000 items! I have tried removing items from this list but they only are removed for a few seconds, as soon as the page reloads they’re right back again. Finally, things are removed from my cart allllll the time. Things I know I put in but are gone when I go to check out. Not just shown unavailable, completely removed from the cart. This app could be SO much better if the developers could work the bugs out. Every update I cross my fingers hoping this will be the one that fixes it but it seems to just add more issues.
uligxgkzkgzgjtz. - Not sure if I like
I’ve used the app many times when it was the separate grocery app, but just recently started using the combined grocery and Walmart app. Usually I add things to my cart over the course of a few days to make sure that I have everything I need. So this week I did the same adding groceries a few at a time when I saw I was low or out of something. In the past this has worked as the app saves what I’m adding but this time I went to purchase after a quick look over of my cart only to come home a find that at least 10 + items were somehow deleted, and not that they were out or substituted, as the app will alert you, but they were completely gone as if I never added them to my order. Also the number of items was changed on my produce. I specifically remember ordering 5 bananas, but ended up with only one. AND I added spinach, but decided to delete it which I did but in the end I still ended up with spinach. Next time I will have to study my list even closer before purchase if I continue using.
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I_Blonde - Great except for one tiny thing
Purchase history no longer has the option to save a receipt directly to iPhone camera roll. This was a very convenient feature that had been present for some time, and I would just like to see the option be reinstated.
Besides that I give it five stars; I love Walmart Pay, my Walmart credit card, and Savings Catcher. (And for those complaining about auto redeem, just change your preferences. For those complaining about savings taking too long to get or not finding a particular sale, you are complaining about free money. This company does not have to reimburse you and they’re only doing it for your convenience so that you continue to shop with them. If you’re so unhappy from not receiving 30 cents that you are complaining to corporate, I’m pretty sure they would be fine with you shopping elsewhere for the rest of your life.)
Again, love the app!
Annynonnymouse - SNAP problems
Before this I have had wonderful things to say about your service. I’ve used the service since it started about 1 1/2 years. But now I’m using the SNAP program, which requires use of an outside company’s pin pad. I know my pin so I type it in. The placement of the numbers move, but that’s ok, I understand that. The issue is that I could type it in numerous times, and it doesn’t recognize it and then all of a sudden it works. Counting it? 5 & 8 times I’ve entered when I’ve counted them. What an annoyance.
Also there’s something new that I wasn’t aware of: the app said I had nothing in my cart, so I painstakingly ordered everything again. Then it took about an hour sorting things out when I got there. The associates are so awesome and never complain, and I’m sooo glad about that! They’re a good team, since I had one person sorting what I didn’t need, but another stopped by to give us a hand! That’s a perfect example of their teamwork. Please aid me and other SNAP customers in making this experience a 5 ⭐️ program again?
nichole1$ - Something changed
What have you done???? I’ve been using this app for 14 months and never had the issues I’m having now.. no one knows why either. Called 1800 Walmart they say call local store, I call local store and they say they have nothing to do with it call 1800 Walmart. Called back and was put on hold several times and still not fixed.
I had over 800 items in my favorites- from grocery to kitchen items to sweepers - just everything in your store. I had great value items and then their brand name equivalent. I now have 214 in my favorites. Whatever you did to your website caused me to lose over 400 items and absolutely nobody knows why. Also many of the items now say not “available for curbside pick up “. These are your brand , great value items! What was once a really great app and alternative to going in the store especially for someone who has difficulties walking, is now almost worthless. Thankfully my town has meijer and a Kroger where I can shop without problems. Who ever is running the web sight has caused you to loose a customer. Especially with no explanation and no idea from anyone as to why this happened.
mike133713 - Poor checkout function
In the day and age of new console releases, companies, including Walmart, have to do a better job. Maybe allow a person who gets the item in their cart to have 10 minutes to check out instead of having to button mash against a million other people and all the bots that are automatically set up to grab these items. This has happened to me and others I know during Walmart’s specified online sale times for the next gen Xbox series X and the PS5. I’d rather know immediately that I didn’t get it than keep going through consecutive small server freezes where it shows in my shopping cart, but then is gone while checking out or when the page continues to refresh when I try to move to the checkout page. Disappointing and frustrating that the system feels stuck in 1990’s dial up mode. If it is safe enough to have your stores open for holiday shopping your stores are safe enough to sell these consoles in person. These computer bots have an unfair advantage over the every day person. There will be many disappointed kids this year due to poor distribution policies of Walmart and others.
Hogmanmike - App very slow to log in
I have always had issues with the time it takes to log in to savings catcher. The developer help is worthless. They just keep sending me emails saying “my account is locked”. Even after deleting and reinstalling the app, it’s a little faster but not much. Tried an additional time to reinstall after talking with tech support on the phone, made sure my account was not blocked, now it says”oops, something went wrong, please try back later”. I deleted the app.
I also despise the fact if you are searching for something specific, it brings up a ton of stuff not even remotely relevant to the search with no way to eliminate most of the “fluff” results. I have also had items in my hand that the shopping app couldn’t find, or would say it was “out of stock”....@@@@@@@@To the developer, I have spoken with someone about the app and issues at store level. It still takes quite some time for savings catcher to open on my IPad. I deleted until the last update, reinstalled it and it logs in slightly faster but, now takes considerable time for app to open from there. This has been an issue for me for quite some time.
Kfscas - I Want to Love This But
I purchased Walmart plus, I really like the scan and go option like at Sams. A few nits though. I just left Walmart using the Scan&Go or at least I tried. I scanned, I just couldn’t go. All of my items scanned in okay except for produce that needs to be weighed. I get that part and planned to pay for it separately. I purchased a medicine that required an ID check but when the tech tried to clear it, the register froze up. The app told me I needed to go to a regular register. 🙄 I get to the register, thankfully not a long line, and the cashier was completely clueless. Acted dumb when I told her to just scan the barcode like it said. After she did and you could see everything transferring, she had to go get someone to see it was okay. That was the most frustrating part. Walmart needs to train their cashiers!! Finally, I was afraid to close the scan and go part to cheek to see where a hard to locate item because when I scanned my first item, I tried to do that and it said there was nothing in my cart. 🤷🏻♀️
Megen86 - Love service, not app
I miss the grocery app. Combining the Walmart app with the grocery app just makes it take longer to simply add something to your pickup list. It was just fine choosing which app you needed before they combined. Now you have another step before getting to what you need. Sometimes it opens where you were last too, so if you’ve recently been on the regular Walmart part of the app, you may end up adding an item they ship instead of something to your grocery pickup.
Another thing is that it seems like every single time I’m ready to check out, the app crashes on me. The old grocery app did this sometimes too, but it’s more often now. I usually lose pick up times due to this repeated problem! Sometimes it’s a few days before I’m able to get my order to go through. It’s pretty frustrating! I hope it gets better because this is a great service to have. I’ve used it for over a year and love it. I just wish the app was as good as it was in the beginning. If it ain’t broke, don’t fix it!
Mumof06 - Going to shop elsewhere!
This used to be my favorite app and store to shop at. I even drive pretty far from my home to do my shopping. However, you have ruined this app. I have 4 receipts that I can’t upload because you have to use Walmart pay to load your receiptsat the time of purchase. So this takes the way I choose to save and pay out of my hands and gives it to you. Also, often times my husband will stop at night on his way home from work to pick up a few things and I can’t add those either. This app was pretty much the reason I’d go out of my way to shop at Walmart. I drive by a target, bakers, aldi, Whole Foods, and hyvee to shop at Walmart. I would also wait until my savings added up to a certain amount and then use it, if you’re forcing me to pay with the app, than it will use up my gift card each time. Making it feel like I’m not saving at all. Last thing, I have 7 kids, one is 3 months old, I don’t want to fuss with a phone while I’m trying to pay. Not everyone has their phone out all the time. This is very disappointing, I guess I’ll be doing the research for a lower price and shopping elsewhere now.
willalbert - PLEASE SEE NEW UPDATE AT BOTTOM
Very good job on the app!!! One important thing only, please fix! When in the grocery pickup shopping cart very frequently a shopper like myself will need to switch back to the main descriptive listing of the product itself for one reason or another like for checing ingredients or whatever & the program doesn't afford this opportunity conveniently by making items in the cart live "links" to take one back to the product page of that item. Sincerely every other mainstream shopping cart does this & the feature must just have been overlooked as it's fundamental
URGENT UPDATE: thanks for the note saying you saw my suggestion-- but using the new app for a week I notice a glaring problem. The old app at the upper left had an icon linking to your BARCODE Scanner. On the new as possible this barcode scanner is impossibly frustrating to locate PLEASE return it to a prominent location asit is indispensable for a frustrstion-free shopping experience. Thanks
HyruleHobbit - Fantastic!!
I use this app only to scan my receipts after checking out from Walmart. Once I scan it takes a day or two to let me know if they located any stores with a less expensive price on the products I bought. If so, the extra amount from what I spent at Walmart goes into my Walmart pay. I can either use this at Walmart or redeem it for Cash. I tend to collect quite a bit from this. I’ve gotten back around $40 so far. I would have let this slip through my fingers!! Sure, a ton of stores price match BUT!!!!! When those stores price match they give you the discount then and there. This app located the difference and gives you the money, which is welcome near the end of a pay week. Not only that but the app has different features, along with ordering online, ordering by scanning things on the barcode scanner (participating locations) and other stuff. I love this app!
ChelsERB - Overall, I love the app—I have one suggestion...
Overall, I am pleased with the app for grocery pickup. Sometimes I can pick up my order the same day or next day, sometimes I have to wait a little longer. This is just dependent on the store and how many orders they receive. When items are out of stock, the store has done a good job of making substitutions I am happy with.
I do have one suggestion that would make the app even better. There needs to be a special request/comments section for certain food categories.
Sometimes I want green bananas, sometimes I want ripe bananas. It would be helpful if this request can be made. Along the same line, there should be a comments section or drop-down menu when ordering deli-sliced meats and cheeses. I want to be able to order my meat shaved, and having the ability to specify the thickness would be great. Other grocery apps I use currently have these options, so it would be nice to have it with Walmart as well.
RoyMoat - Customer service
I went to shop and the store was very clean and organized... a lady manager held my groceries for me because I had to run out and get my 8 year old to use the restroom.. after that another cashier went and got my stuff and took me to a register and said she would check me out... I offered to wait in line but she said it’s ok, come over here... they both said have a nice day... that would be a boring review... However, I am a white guy visiting Chicago and the entire store, staff and customers were African- American... I was not treated like a white man, just a customer, so I was treated so kind I would always beg to differ with any unkind comments about the people of Chicago coming from anybody else, ever.... I hope this is read by corporate and the staff of that entire store gets some kind of recognition and gift... Thank you so much people of Chicago Walmart on Cottage grove avenue 😍😍😍😍😍😍😍😍
_beckywiththegoodhair - Confused at the complains.....
I’ve been using Walmart’s savings catcher for a while now. That’s the whole reason I got the app in the first place. Well that and it’s nice to be able to see if my store has something I want and If they do it will direct me to the exact isle it is in which is nice.
But they made an update recently where you cannot submit a physical receipt to Walmart’s savings catcher anymore and I see a lot of people complaining about it and it confuses me. Maybe it’s because I use self check out all the time I am not sure but I always scan the Walmart pay right when I get to the machine and then I scan all my items and when it’s time to pay it says “we’ve taken off your savings catcher balance” and then it asks me how I want to pay for my items. Either cash card or whatever like it does when you don’t use Walmart pay which is why I’m confused. I can still pay with cash or card if I choose to. It also still prints me out a physical receipt which is good because I use ibotta.
In conclusion I have not had any issues with the new savings catcher switch a roo. I still get a physical receipt and I can still pay with cash if I choose and I’m getting cash back from Walmart? So honestly I think this app is great. I may only get $1-$4 usually per shopping trip with savings catcher but free money is free money no matter how much it is. I’m always looking to get cash back when I can.
Good job Walmart. 👌🏻
McCreary51234 - Hate the new way to do online groceries
I’ve never had an app update go from good to bad. Trying to find groceries from the new app is slow and an absolute joke. It freezes up, removes things from my cart randomly, and I can’t find several of the items I could on the other app. Also, the lettering is so small trying to search for items you can barely see what you are adding to your cart. I’m not really sure what the problem was with having two separate apps and “people not knowing Walmart offers online groceries” is a poor excuse. I never leave a review for an app but this has literally been such a pain it’s not even worth trying to use this service anymore. The first time picking up my order from the “new” app took almost twenty minutes for them to even find because their system said it had already been picked up. I’ve NEVER had a bad experience doing online grocery with Walmart until now. So disappointed in this update and switch. I have always bragged to everyone about how nice, efficient, and absolutely pleasant it is doing online grocery with Walmart, but this app update was a complete letdown.
AEbabe007 - App Getting Worse
I used to love this app. I mostly used it for the savings catcher, but occasionally would search for items to order online or for birthday party decoration planning. Now I usually can't search for items without an error which causes me to just go to the website. And for the past few updates, I've noticed that the app is not connecting to the internet. It doesn't matter if I'm on my wifi or using my phone's provider network, it doesn't work. The only way I can use the app is if I am at a Walmart, on their wifi. So if I forget to add my receipt to the savings catcher as soon as I check out, then I will not be able to add it. Usually by the time I'm back at the store is one week later and because you can't add the receipt 7 days later, you lose out. Anyone else having this problem? Last week, I forgot to charge my phone before I left the house and my phone died while I was adding my receipt, so I'm sure it didn't go through. I'm getting extremely frustrated!
Smity_ho - So many things wrong
Where to start!? As I’m not sure I have the time to right it all out, I guess I’ll just talk about my two biggest things that are at the top of my list right now. I wish I could post screen shots to show exactly what I’m referring to but sadly I cannot. Also keep in mind that for these examples I have already selected search for item at my store. First, why the different price listings? On the search page it will regularly list an item at one price, for example of something I just looked up was a usb cable, on the search page listed at $2.50 yet when you click on it, now it’s $7.88!?
The next thing that I find absolutely mind boggling is that items on the search page will state “In Stock” but when you go to buy it you’re told that it’s not available for shipping and not available for pickup. Seriously what is the point of this app and in store pickup “available” at these stores. Hell I can do curb side pickup for all my groceries at Fred Meyer and about anything else at Target yet I can’t order a usb cable from this place.
Bexster93 - Great App to use Instore
I’ve never really used the app to make online purchases, I go the website for that, so I cannot comment on that part.
However, I do love using the app in the store (and before I go). I like that I can view the price of an item and whether my store carries it before heading out. Not always accurate, but it does help. Also it tells you which aisle the item is suppose to be in-again not always accurate but it does save some time from wandering around the store.
One of the BEST features I just discovered last time I was at the store- you can do a price check right from your phone! Just scan the barcode and it will give you the price of the item at the store you are currently in. Saves me from walking half way across the store to check the price of an item just to walk back to put it back on the shelf.
Ughhh321 - “Out of Stock” no matter what I do
When products are out of stock, you can’t select them. If they are in stock and go in your cart, that is no guarantee they will be there when you arrive. I was relying on several ingredients that were out of stock on arrival. An hour later they are back in stock. I have no control over what types of substitutions I get, and no recourse to edit or cancel my grocery list when I find out a pivotal ingredient for a recipe is out of stock. Shopping on this app is a crapshoot, and I’m not convinced that the items that “weren’t available” were in truth not available. I would like to say that this is a great way to stay safe in the pandemic but I end up having to physically go inside of the store to reliably purchase what I came there for anyway. I used to recommend this service to my friends as they try to stay safe but I think it’s time I try something more reliable.
Other than the unreliable/dishonest supply, the app and service itself works well. Just don’t have your heart set on any product or recipe plans.
Denkirkab - Cludgy App
The issue I have with this app is the way it handles pharmacy business. Making that a stepchild of the same app that sells lawn furniture and toilet paper did not work well. If you are used to “real” pharmacy apps, like Walgreens and CVS apps, you will be pulling your hair out. First, it took weeks for prescriptions that I had filled at Walmart - even those filled USING THIS APP to show up on the on-line account. I don’t know still if my history is showing in this app because it still won’t let me access Rx status or history because it doesn’t believe the birthday I am putting in apparently, even though I have confirmed with their pharmacy that they have my correct birthday in their system. In the app, I put my birthday in whenever I have tried use it to check Rx history or status it says “Sorry, we are having trouble with your request. Please try again later.” I have tried many “laters” to no avail. So, as a result, I have only been able to use the app to transfer prescriptions or refill them using the Rx number. Nothing else works so far.
Bl0ND=SVViSHR - It’s just not worth it..
After realizing that I just gave Walmart access to my photos to use a savings functionality that is not useable unless I give them access to my credit card info as well (Walmart pay) not to mention the app is asking for my location data at all times...I realized that throwing out my privacy to save a few bucks (if I’m lucky!) is not worth it to me. I’m deleting it now but I wanted to leave a review first since the glowing positive reviews nudged me into the “app downloader” category in the first place. Think about why you want to save a few bucks. If your answer is anything similar to “so I can lead a fulfilled life with the satisfaction that comes from buying a cartfull of
misshapen t-shirts and canned cinnamon rolls drenched in sugar while saving enough money that I can afford an extra pack of off-brand cigarettes every few years” then this app might have what you’re looking for. Anyone else will likely find what they need at a local shop or at least a chain that makes an effort to support their employees and the community. Okay, I’m done now, thanks for the wake up call, Walmart. I needed that!
nola,lm - Store need more cashiers
I went to the store to buy 7-8 items and ended up buying 38 items at 8:30 am. There was only one cashier on duty and the line was backed up. I elected to go to the self scan kiosk , even though my car has was parked at the other end of the store. There was no line and more than one open machine at self scan. The young man on duty decided to burst my chops about using self scan, even though it was not busy. When I asked where was the sign it was placed not outside but inside the area. Also he watched me come into the area and waited until I was almost through check out before informing me I should have gone through the regular line. If he had objections then he should have stopped me in the beginning before making my 38 items an issue. If this is an issue Walmart should have had more than one open line so at 8:30 in the morning we are not waiting to check out. I purposely went early to avoid Saturday lines. The security lady was very nice when I complained to her, but it still makes me very angry!!!!
LordPrelot - Busy? How
Latest update says Siri can now tell me if Walmart is busy. How does this work? I tried and she gave me a list of the stores nothing new there. Is this only for a few areas(need to specify if it is in patch notes)? It is a great idea but... promises, promises. That knocks one star right off the bat.
The other star is simply ease of use. It’s nice it tells me the aisle and location but it is difficult to navigate this way as my local Walmart constantly moves things to other aisles and inventory only sometimes actually matches availability and prices. I have seen some improvement in the prices area and the store is always really good at matching the lower listed online prices not sure if it’s simply a reporting issue as far as the daily updates in store are concerned or the app/corporation.
Please provide more instruction/information regarding latest app update and I’ll put 2 stars back on in a heartbeat. As I work rotating shifts, I shop irregularly and it would be nice to know how busy it really is.
Dixiegal146 - Nothing but glitches since the grocery app and this one combined.
I used to love this app and the Walmart grocery app. They was both so easy to use and fast. But ever since you got rid of the grocery app and combined this app with the grocery app it’s been horrible. It takes me hours. And I mean hours to do what used to take minutes to get done. I have to just leave my phone setting and walk away and come back later to see if it’s loaded yet. And trust me it’s only this app on my phone that does it. So it’s not my phone. It’s like the app has to much on it now so the system gets bogged down and just refuses to load. It kicks me off and I have to log back in all the stinking time! I miss my Walmart grocery app! I wish you have just left well enough alone cuz now it’s practically impossible to get my groceries ordered anymore and it is so freakin frustrating. You need to either get this app fixed so it actually works or give us back the app that already worked and for some reason you decided to get rid of.... for whatever reason. Cuz you couldn’t leave something that worked alone I guess.
hnst_read - GLITCHES BAD
Even with great internet connection, this is the most troublesome app on my phone. I use to enjoy the ease of shopping through the Walmart app BEFORE they switched it to this one. It doesn’t even work. I’ve tried numerous times to make an online order for pickup and cannot even get through the order (before my reservation time is up) anymore because it A.) erases items out of my cart, B.) every few items I search it will say it found nothing, then I will refresh and it’ll pull up all of the items available (ex: typing in “bananas” it will say “sorry, we could not find anything for your search” then I’ll refresh and it pulls up any items with that keyword), C.) *if I’m able to get a few items to stay in my cart* when it comes to checking anything out and entering my PIN through Acculynx.. I have to do it over and over for about 20 minutes before it actually goes through. It will keep saying “Oops. Something went wrong. Please try again later. Thanks”.
I really hope Walmart can resolve the technical glitches for this app. I really love shopping Curbside with them!
Allthegoodonesaretaken? - Something is missing
I like being able to shop online, scan my receipts from the store, and the speedy mobile returns seem like they would be extremely convenient as well. I try to avoid returning items because of how much hassle involved, but when I saw that I could fast track the process, I was excited because I had bought a couple of items that I ended up needing to return. The first part of the process on the app was very easy. Took the items to the store, only to find out that customer service was already closed for the day. Left with the items, then over the course of the next week we found a use for the two items so now we are keeping them. Well, almost two months later, they’re still on my list as scheduled to be returned. There should be a way to cancel these, but I have no idea how. Tried Googling “how to cancel returns in Walmart app”, but not having any luck.
Fiona2302 - Worthless
Not sure how this is an award winning app - so far I have found it pretty useless! “Items in stock” is not accurate, I had a manager tell me the computers don't update frequently enough for the app to be current - so what’s the point? ( they had none of the item I was looking for but the app said it was available)
Yesterday I scanned an item and got the following response "this item is not available in your store" - if I'm holding it in my hand it obviously is - again their computers do not adequately update their stock.
This could be a good app, it's certainly a necessary one when same items on the shelves either have no prices (all too often) 2 different prices! Over the holidays Almond Bark on the end cap was priced double the same Almond Bark on the shelf!
It is frustrating when you live in the country and drive 20 miles to find they don't have the item in stock but the app says they do!!
And why does the app need to use my location when I’m not using the app ? If it wasn’t for the pharmacy refills I’d dump the app!
Cigar shooter - Hard to navigate, glitchy on in store location map
I’m fairly tech savvy, but for some reason I am routinely confounded by this app. Am I looking for items for pickup or delivery? Both? It’s never quite clear to me. I have changed my “home” store 3 times and it still has a store that is about 30 miles from my house.
The app is EXTREMELY useful when I am in a store, I can look something up and go right to it. Unfortunately that only happens in some stores. My guess is the app communicates with some signal in the store or GPS and then a map of the store comes up and whatever item you are looking for it will tell you what aisle it is in. This works about half the time. It seems to be turned on in some stores and turned off in others. I find this VERY helpful.
I ordered something for pickup today. I go into the app look at purchase history and it’s there. Go back in and I have no purchase order history. Huh? Go in again and it’s there. It’s a myster.
WildMountainRose - EBT NOT WORKING
I am very disappointed in this app. Ever since you made it so that EBT payments must be completed in the app I have been entirely unable to complete a transaction in the app despite countless attempts. Every single time I try it says something went wrong try back later. I have discovered that if I use a laptop I am able to get it to work on the website but it still takes multiple tries. This is a lot of trouble for me though because I do not own a laptop and I have to borrow it to do this. Walmart, this is putting many people in a hard spot. Many people have lost jobs and rely on EBT to eat and many of those people are trying to be safe and avoid catching Covid and they rely on your grocery app to be able to do that. I myself have a daughter with health issues and I can’t risk getting her sick. The issues with this app (that many people appear to be having) are likely forcing people to risk their health since they have to come into the store because they are unable to complete a grocery order online. The middle of a pandemic is not good timing for this issue. Fix it.
Ad burnout - This stinks
I got this, set up my order added my EBT to have delivered today (time was chosen) after spending an hour trying to get the order to go thru the ebt pin input, delivery slot was no longer available it said expired. Chose the next slot- again with the foreverness of trying to complete my order! It directs you to another page to enter your PIN number and every time says “ something went wrong, please try again” and yes I KNOW the numbers were correct as was the card numbers. Then well there went that time slot expired. Have to have the order submitted and completed by 3pm. Choose to do pick up as both deliveries expired as the ebt pin page kept giving a something wrong message. Low and behold no more time picks to even just go pick it up !! I could of been to the store and back 3 times instead I wasted all my time on this. Trying not to go in the store. I even tried the website in my iPad the pop up for the pin never redirects so you can input it just shows a small pop up stating it is required! And again with the “something went wrong” message.
D Lyle - Error at checkout
I have tried to place an online pickup order yesterday. Upon checkout it constantly is saying “Something went wrong please try again later. “ I have deleted the app and restart the app numerous times since yesterday afternoon. I reached out to customer service via chat they sent me to somebody who emailed me 24 hours later which was today. The email I received said they did not know what is wrong with my information so I replied to them via email what was wrong. And then decided to start a chat again in the app with a Walmart representative, and they finally figured out that there is a maintenance issue with the EBT card that I was entering. My complaint is I am now two days without food, cannot get to a store, changed it toDelivery for tomorrow two days after I originally placed my order, and you need to put it on the app that you were having maintenance issues because that’s what I was told by the customer service person today. It would save people lots of time and headache. I Still can’t place my order two days later and without food for tomorrow.
Klhink - Walmart Pay
I really liked Savings Catcher, it was great especially after price matching at the register was discontinued. The daily updates to the app notwithstanding; I can't seem to get Wal Pay to work. I already use my iPod to manage my shopping list, so that's how I access the app (just using Notes for my list). Last couple of tries at using Pay, my iPod crashed, the app drained my battery, I got a Low Battery warning, and it shut down completely. So, I tried not even looking at my list in Notes, logging into the app at checkout. Placed the iPod over the terminal and tried to get it to scan (just for good measure I was on your WiFi), and it didn't drain battery immediately but due to overhead glare I think it would not read.... and then battery drained. Tried this at home an it is the QR scan that is draining the battery. Never happened before the Catcher was deactivated, a few months ago I could use the QR on the receipt to process Savings Catcher. I hope this improves because Walmart is where I used to do all my shopping.
MrsFuquea - Completely unsatisfied
The change to the Saving Catcher is very disappointing. You can only get savings now if you use Walmart Pay? Not everyone has or wants to use that. Secondly, are you employees not trained on how to bag the groceries? Since when do you put raw meat in the same bag as fresh produce? Or can food on top of fresh produce and/or bread products? Then there are the chemicals bagged here and there with other products. If you re-bag your groceries yourself then the cashiers want to be belligerent and rude. Then there are 20 some odd registers and never more than 4 open during peak time. I’ve tried being patient and understanding yet it just gets worse each trip. I’ve only been a handful of times this past month by shopping elsewhere. This requires an additional 30 minute drive and at times two stops, but I’m okay with that. I’ve certainly not experienced as many panic attacks just trying to by groceries because people are rude and inconsiderate. I hope you correct your negatives or you will loose all your business to your competitors, not to mention hurt the local economy.
CountingGal - App empties my full cart
I’m sorry to give you such a poor review, but you have no place on the wm website for app support!
I have been using a variation of the apps to order groceries for pick-up since mid March. The last 6-weeks or so, I’ll have 20 or 30 or even 70 items in my cart based on number in the cart on the corner of my app but when I go to the cart to checkout or edit something - the whole cart list flashes and is empty. Or half of it will disappear. It’s not based on dollar amount or number of items in cart - it’s based on a point in time. Add stuff, delete it. Add, delete. Can’t check out. It is SO frustrating to spend an hour grocery shopping and then everything is GONE. I ultimately have to go to my computer and start over... or go to another store app (like Meijer or Pick n save, both of who have inferior options and crappy shoppers - Walmart has the best!). But your app has done this at least 6 times and I’m so frustrated!!!
Otherwise - app is great. I’ll fix this review when you fix the app. Please.
Shopping Angel - Upgrade to Downgrade
I absolutely hate the changes to Savings Catcher. I am not a fan of Walmart Pay. I actually shop at Walmart less now because of the changes. Before when I could any method of payment and know that savings catcher would search and give me the best price, I simply used Walmart as my primary shopping source. Now with the requirements of Walmart Pay it’s not worth the aggravation. The functionality of the process is slow, problematic and not shopper/customer friendly. Most times the cashiers can’t help because they don’t understand it either. Even our Walmart stores have gone down since all these changes started. Shelves are not stocked regularly, the pickup tower is a disaster, scan and go cashiers don’t regulate the registers and let people cut line and not say anything, the stores aren’t as organized and clean as they once were, the meat and produce areas are not kept fresh. I no longer buy fresh meat or fruit there. It’s really sad and disappointing.
ClipboardClyde - Pharmacy section fails
I was an early adopter of the app to order and checkout prescriptions. It worked great.
A couple of months ago items listed as ready to checkout would not process while I was in the store.
Then prescriptions in place for years were not on the reorder list. In fact, prescriptions that were listed were there 10 times or more.
A couple weeks ago items ordered were listed as ready, delayed, or in process when I had called and the pharmacist said they (all three) had been ready for a week. When I arrived only one said ready but it would not process. All three wee actually ready.
Now, I received a call three days ago for one item and today a call for a different item. The app before today showed the item ready. After today’s call the app shows a different item as delayed and the item of three days ago is nowhere to be found.
BobbyCarol - Senior Portions
I’m 86 yrs old and no longer drive my car. I love the delivery service. I miss walking thru the store and picking out what I buy but being a senior has many other benefits. The site is so easy to use and my deliveries are always on time! I only have one suggestion. When I order bananas I seem to get big ones. It’s only me and as a diabetic I should eat a smaller one. Is there someway we could alert the person who is shopping that we older single people would like smaller bananas. I also like sweet potatoes but when I order one it usually for 4 meals. I end up throwing half away. Now I buy a bag as it always has small potatoes in it. But that bag is a bit too much for me. I’m sure some smart programmer can figure out an easy way to alert the shopper the fresh food is for one (1) person. Thanks for making my life easier.
Blondie_40 - Do not get this App.
Walmart is false advertising that they will match any price and give you the lower price. First they discriminate against those who can’t afford smart phones because they made you have to get a smart phone and use the app. To submit receipts. Those who do not have smart phones are no longer eligible for this savings. Now if you do not give them your credit card information and use the app. (Walmart pay) to pay for purchases you do not get the savings. Your advertisement should say that you only receive these savings if you have a smart phone to get the app and link your credit card to the account and pay with your smart phone Walmart pay app. to get the we match any lower price guarantee. We should not have to give you our credit card information or have a smart phone or pay with the app to access your advertisement. This is discrimination and false advertisement. There is no way I’m going to give my credit card information for another app and company to swear they will protect and then get a letter stating they have been hacked.
Mrs.Wright1227 - If I must say.
You know for as big as Walmart is and for as much as the company is worth, you would think the app would be one of the best apps out there. However that’s not the case.. It never has anything in stock. Yet, it displays that it does until you click on the item to find out the website has none available. The search capability is so unrealistic. You search for a clothing item and up pops cans of tomatoes. Also when you select to view in your “own” store the search find almost nothing.. Even though you were there yesterday and saw 20 of that item. In no way do I want to say negative things about Walmart. I live in a small town with very few options and Walmart has almost everything at a great price, even sale and clearance items. It’s just that knowing Walmart’s capacity and they shoot so low for the app. I know they can improve this times a 1,000 and I hope to see that they do. For I really enjoy the things they present to the table and would like to take full advantage of them. -Loyal customer with an opinion.
Amercan123 - Grocery pickup took 47 min’s
First they don’t answer the phone then you call customer service they put you on hold and responded they had hard time getting hold of the people ,you figure OK they’ll have it ready but when you get there they say there was no call and there are a couple of cars ahead of you so 18 minutes later they come by I inform Louis that i have done everything to alleviate wait time because it’s 90° and I have a pet in the car Louis response's is he didn’t even get the call so I called The number I had used previously the one given to me by customer service and guess what his phone rings Louis says I should know better than to set it up on Sunday even though they had given me a three hour delay and I was there five hours after the original time Louis is totally an incompetent buffoon (disheveled sweaty not the type of person you want anywhere near food )long and short 47 minutes of time wow what a savings of time you guys are a complete joke why don’t you learn how to do your job well instead of making lame excuses for your lack of competence.
Mickimouse2020 - Excellent service!
I am a mother of a soldier that is stationed in another state. I may not be able to give him mama’s cooking but I can help give him groceries and other items when he needs help. He has been stationed or traveled to many states including Alaska and this pickup and delivery service is AWESOME when I’m trying to get it to him wherever he might be. And the prices makes it easier for me to feed 2 households when needed. Then if I need something, I can switch over to my local store and the service is excellent. During this Covid 19 they have taken extra steps to protect the customers and their employees. Being a nurse, I REALLY appreciate the “no contact” so we don’t expose each other. I can’t say how much I appreciate this service! If ya don’t have it, get it!!! If ya don’t want it, get it anyway! You’ll love it!!
GOD BLESS EACH OF YOU, A VERY PLEASED CUSTOMER, Micki
SallyCapra - Horrible lately
The Walmart app has been absolutely awful lately. I would peg it near the time that Covid took over the world, and when they merged the grocery app with the basic Walmart app. Lately, the app crashes OFTEN during searches, doesn’t save changes, and won’t let me checkout without crashing 3-4 times.
My other, more pressing complaint is that many items which are in stock at my local store aren’t searchable on the app (they used to be) or always show out of stock. For example, the app has told me for a month solid that the store doesn’t have the bakery bade ‘freshness guaranteed’ French bread (they show ciabatta of that brand in stock though, so it’s not just bakery items); blueberries have shown out of stock for a month; and today they said no kraft Mac n cheese, yet when I went in after picking up my order, there were many on the shelf.
It’s MADDENING! I have a toddler and a newborn, so grocery pickup should be grateful helpful, yet somehow I still end up having to drag my babies into Walmart to find the few staples that the app can’t give me...constantly.
FIX IT PLEASE.
Cnt4 - Needs improvement
I really enjoy being able to grocery pickup. That has been the absolute best ever. When the pickup app wasn’t combined the app was operating smoothly. Sense the new update of joining Walmart and grocery pickup the app shuts down, lags, freezes a lot, and shows no image when trying to shop or look back at your favorites. It’s a lot harder to shop now and try to go through your favorites. I like to be able to look at my favorites as it helps me to be able to remember things I’m forgetting to add to my grocery list. Sense the combined app I’m no longer able to do so. I assumed it was just the glitches that needed improvement in the beginning after the first few initial updates, but months later I’m still having the same issue. It’s a great idea to have it all in one app but it still has issues that need fixing as it’s a lot harder to shop. Even a few people I’ve mentioned it too agrees that it’s more difficult.
sym41 - Savings catcher account
It is a good thing but before they changed things they had moved 70 plus dollar to a ecard that I never could figure out how to use and then when they changed things I never got it back in my account nor do I know what happened to it my account has been messed up then I bought some stuff online for Christmas but they had me go to the third party they had on the site and I never got what I ordered which was some jeans and I called the other place which was some Chinese people and they took my information and I have called and called but they always say a ticket put in and will call back here it is June that was December I guess I am just out of my money without anything I bought smh. Walmart I had many problems ordering ex specially during Christmas I ordered a PlayStation and then right before they shipped it is said no longer in stock when they first said in stock . I am having a hard time wanting to shop cause when I do things get screwed up or like then my money was taken off my savings catcher account and it was less .
Ups&Dows - Order online and gamble on delivery
I decided to give walmart a chance vs another prime company. All on order was good and delivery set for Jun 21 for needed products by my 90 year old Mother. Jun21 came and went and so did jun22 with delivery now sched for Jun25 whats up with the “worlds largest company” you cant get a simple delivery i paid shipping costs on time and taking 7 days? I called cust service on my multi products shipment of $85 said best they can do is offer some adjustment.. ready for this?... $4.86 cents. Really?? Cust service agent was good and compassionate but of course they're limited by company policy. Good agent but great disappointment on walmart. This was a lesson learned and the prime company I've used will be getting my business again because they DO live up to their promised delivery promise .. not a good impression walmart. Quite shameful. I had to send someone to get some of the needed items at a local drugstore and supermarket and it was a-lot more than your petty adjustment. I am sure i wont hear back on this if they allow this to get published but as you can feel, Im frustrated ..
Free cell girl - Very unhappy shopper.
You have taken out half of the checkout lanes and replaced them with self checkout lanes. I do not have a debit card for my checking account. That means I can not write a check for my groceries at the self checkouts. So I have to stand in line 15 or 20 minutes for a checkout line with a checker. I shop exclusively at Walmart because there is only two other places in London, KY. And they are much more expensive. For me this is much much more inconvenient. I used to like Walmart, but honestly, I DESPISE it now. Every time I shop, there are several items they are out of or as they say “that has been dc’d.” Meaning discontinued. The sales associates couldn’t care less. They are rude and very unhelpful. I have actually been told “I have no idea” when I have inquired about the location of a product.
Walmart is no longer here for the customer, It’s all about the bottom line. If there was a Meijer closer than 50 miles I would go there on a heartbeat!!!!!
Don’t send me some “form letter reply,”. DO SOMETHING ABOUT IT.
Sis. Naeemah - OPTION TO USE MORE THAN ONE CART AT A TIME!
Walmart had good product and the choices are improving— but some times I need to use more than one cart at a time.
If I am not ready to “check out” and I need to purchase other items for someone else,ie A gift for someone, or something I need to send right away— I would like to add another cart or two and be able to save it. It will still added to my “Order History”. I think some online Supermarkets have that option. I have had to take everything out of my cart (and then put them back in) in order to send my mother, who was temporarily in a rehab center recuperating from a foot operation— thank God she is back home, some needed items.
Is this possible?
Thank you. May God continue to bless you all. Keep good prices. I buy bulk, but Amazon’s bulk is too much for a single person household. Amazon’s prices are getting too high. It looks like they are dealing more in bulk selling.) May guide you to keep good quality items, good choices,
I got my stores mixed up!
P.S. I’m sorry it wasn’t your store. I’m alerting all the stores who need this option. But, I was just going to do it for my daughter to pick up items for me in NC.—I had to take everything out the cart—but I changed my mind and would go ahead and order it on line.
andhearts03 - Unable to place order using Acculynk feature
Our school district has provided families of school aged children with a temporary food benefits card during the pandemic. I have been able to use this card at small grocery stores with no problem, but because these small shops are limited in inventory, I am still needing to access other items from Walmart in which I have chosen to use grocery pick up services because of our city’s mandatory lock down. For being such a large corporation, Walmart has not been able to fix their technical issues as I have been unable to checkout successfully using my card several times. If I am unable to go in the store, and unable to use their pickup services, then I am not understanding the point of receiving funds to purchase food that I cannot use at my local Walmart. Terribly disappointed with Walmart’s inability to fix this technical issue. If the error is that of a third party, then it is still the responsibility of Walmart to correct this issue and choose another service provider to work with.
Pippiaz - Messed up a good thing savings catcher / walmart pay
It got worse! Pick up is a joke. I spend hours in the app each time trying to process my food stamp card to be told something went wrong entering my pin. I lose my pick up slot in the process. What is going on?!? All was well enough until they made using walmart pay a requirement to submit savings catcher receipts. The app logs me out several times while im in line, so im trying to be ready and not hold people up but...the app! No paper receipt is making things more complicated than they should be and if i try to print it from home it wastes ungodly amounts of paper. Worst of all employees don't know how to use it and tell me they ‘hate that thing’. I was old i could select to not use my card stored in the app, followed the instructions in settings but the setting didn't stay resulting in the app charing almost $200 to a credit card i specifically said no to. The cashier and manager told me the only way to rectify it would be to rescan each item as a return and do the whole thing over. What a mess!!!
CateDesjardins - Hilo Hawaii
How come we don’t get these cool, quality items you showcase in FB in Hilo, Hawaii? I’ve looked at the rugs, shelving, furniture, and deco sections. I haven’t seen any one of these at our local Walmart 😳 Honestly, our local Hilo, Hawaii Walmart doesn’t seem to carry anything close to the cool items you guys showcase on FB. Is this because of Matson shipping container costs to ship to Hawaii? If so, then why do you guys carry the crappy veneer particle board shelving TV stands? I’d imagine that your Hilo, Hawaii Walmart sales are great when it comes to food and things found in the pharmacy department. However, you do need to compete with Target, which is right down the street. You guys really need to up your game in Hilo! You’re shipping bicycles, crappy entertainment centers, and how many pounds of dog/cat food?!!!! You might as well add these cool, unique, and quality looking pieces that you feature on FB. Why does Hawaii get the short-end of the stick to purchasing and obtaining better items???
Please keep me posted and updated on this issue.
Miamiprincess0687 - Why did you change Savings Catcher???????
I am so mad about the change to Savings Catcher. I don’t understand why you are forcing good customers like me to use Walmart Pay. I don’t want to use it! It’s very confusing, it doesn’t work half the time, it won’t let me log in with my password, and the store employees don’t know how how it works, so they can’t answer my questions or troubleshoot it. Sooo, I can’t/won’t use it, which also means I can’t take advantage of Savings Catcher, which was a huge help to me and my family.
You should have kept it how it was! So easy. Scan the receipt, add it to recent purchases and Savings Catcher. If you wanted to make it easier on people, you could have kept both features-Scan or use Walmart Pay. What about customers like me? I have not been able to add so many receipts that I normally would have now that you changed it. I am not a happy customer, for sure. And all the many people that I told about your app and Savings Catcher and how it works before this change will be hearing from me about it now as well.
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@simondolan 🙋♀️Although I did have to wear the darn thing in the grocery store or they did not let you in, I needed to do my grocery shopping. You can't get everything online at Amazon or Walmart,
@awalkerinLA Look around at the chaos of the grocery store, Target, Walmart, Costco, Sam’s Club, & gas stations next time your shopping. Ask yourself if there’s zero chance that any of these always protected industries are infecting anyone at all.
I keep telling myself I gotta slow down on only grocery shopping at Publix but it’s so close to my house I never wanna drive to Walmart
Tina Morphis #KHive #Humanist #ForthePeople
@JuanitaIguana1 @retiredknitwit I have from Walmart and Kroger, both do an excellent job and it's easy peasy. I'm hoping it's a service they keep. I've always hated grocery shopping.
I don’t want to go grocery shopping but I don’t have a choice but I hate the chaos of after Christmas in Walmart it’s almost as insane as holiday times. I just wish that self checkout was open before 7am. My anxiety is already through the roof and I haven’t even left home yet.
Ellyn with a Why?
I always mask up, use sanitizer, avoid aisles if people are in them, keep 6 foot distance. Living where I do, shopping options are limited. I literally have Walmart, Dollar General, the small store near me. Aldi and one other grocery (both on other side of town)
I wish Walmart was still open 24hrs I a go grocery shopping rn ..
@JamesrossrJames @lunaticopresid1 I went to a WalMart and a grocery store in California, to use the bathroom while my friend was Christmas shopping. NOTHING was locked down.
@retiredknitwit I have done all my grocery shopping on line and pick up curbside for the past 9 months at Walmart and Publix. Basically no problems except sometimes things are out of stock or substituted. It has been great for me.
@ShenanigansMom You should try to stop shopping at Walmart and use small grocery chain stores if possible just like buying China product avoid buying it if you can if possible. Only making the rich richer by shopping at Walmart.
@TMurph207 Oh cool! I will save this pic! Thank you! I do have several Walmart’s! Will have to get some the next time I go out for my necessities grocery shopping!
The back of my car got hit while I was grocery shopping, and that’s just what I get for shopping at Walmart
make up an indie dev's first game
a game about grocery shopping in a post-Christmas Walmart
@retiredknitwit We live in the country and order online then drive into town to do Walmart grocery pickup. Have to plan ahead for a pickup time slot but it works well for us. Besides, shopping inside that Walmart can be scary at times.
@JohnBon89202186 Hmmm true.... maybe I can find it on my next grocery shopping trip to Walmart