Care.com: Hire Caregivers App Reviews

VERSION
20.39
SCORE
4.2
TOTAL RATINGS
26,974
PRICE
Free

Care.com: Hire Caregivers App Description & Overview

What is care.com: hire caregivers app? Hire a caregiver, when and where you need them.

Finding the right care comes from making the right connections and word of mouth searches only take you so far. At Care.com you have access to our large, trusted network of caregivers, babysitters, nannies, housekeepers, tutors, dog walkers, pet sitters and more – with the ease of finding care targeted to your local area and neighbourhood. Join our community to find the right match for all your child care, senior care, pet care, housekeeping or tutoring needs.

No matter the occasion; special event, date night, recurring, full-time or part-time, find the care that suits your needs.
• Share your needs by creating a job post
• Search and view caregiver profiles, photos, and reviews
• Get instant alerts when interested caregivers respond
• Manage bookings, interviews, and payments-all in one place
• Make fast and easy payments through the app

At any time, you can review our privacy policy at: https://www.care.com/about/privacy-policy/ or our terms of use at: http://www.care.com/terms-or-use-p1012.html

Care.com - Find Nannies, Babysitters & More Support

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App Name Care.com: Hire Caregivers
Category Lifestyle
Published
Updated 27 March 2024, Wednesday
File Size 313.46 MB

Care.com: Hire Caregivers Comments & Reviews 2024

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Helpful and Reliable App. It’s been a while since I had to search for last minute babysitter on my own as usually I am able to get back up care thru work. With just a quick job post and careful filtered search I was able to connect with several caregivers who even though were unavailable for requested time added to a much needed back up care list in the future. Ultimately I was able to connect with someone available last minute and it was nice that the App acted much like real time text messaging. Highly recommend downloading this app for any busy parent who may need to search for last minute care.

Bad app; Bad system; no quality control. DO NOT PAY FOR AN ANNUAL SUBSCRIPTION UNLESS YOU TRY THIS IN YOUR AREA FIRST. The app itself has bugs… for example, you can book someone and the app switches out the person you booked for someone completely different. We even got someone who doesn’t speak a word of English… how uncomfortable. We also live in a densely populated Chicago suburb yet there is very little participation of sitters in the app. The few that are in there aren’t available… usually the closest person who responds will be 30 min away which usually means an extra $30 for transportation. The quality control in this system is also not great… we’ve had a 75% rate of no-shows and a 95% rate of tardiness. There’s no way to adjust the booking window for this if booked in the app. Finally, nobody wants to be paid through the app even if you book them there which makes things logistically difficult. They all want cash or Venmo.

Not enough responses. Again I signed up for this service, this time for just one month, I saw a few potential people to hire so I thought I would give it one more shot— I’ve now posted a job too— so I’ve both responded to postings and had job applications, NO ONE responds, and when they do they aren’t available. My hours are clearly flexible and needs are no more than what most of the potentials list on their profile. There should be parameters where a response is required if you apply for the job, in the least. My follow ups are light, inquiring for phone interview. Nothing... so far at least 15 attempts and NOTHING! You can even see where they have read the communication. ————————————————— For $55 a month, I’m looking for one person, why do I need to sign up for 3 months for a “deal”. So far I wrote 5 people, two responded, one of which did not follow up again, one did not show up to the interview. I’ve used this app in the past and it’s always so much work, sometimes I don’t correspond with anyone bc it’s duds. They need better screening and also a respond time average notifier, so you don’t waste time or have “hope”. Better less expensive offers, it should be 55$ for an entire year for goodness sakes!

Terrible software and little support. I paid about $150 for 3 months of premium service plus unlimited safety checks. The software is very buggy and behaves differently across the mobile app and mainstream browsers including both Safari and Chrome. Completely unreliable combined with poor usability. While their chat support channel is active and their agents are pleasant, they have little know-how and no tools to override back end systems to solve customer problems. All they do is report problems to management. I have not had a response to an email asking for help. It’s nearly unusable, at least for me. This feels like some kind of of holding company milking it for up front cash to tolerate what must be very high churn rates. They don’t offer refunds and there is no free trial so beware. I’ll likely end up using a traditional agency as this doesn’t work and even if it did you’re on your own for vetting or you can pay them even more for who knows what quality of background checks.

Terrible!. It’s been over a year, and despite several updates, this app is still terrible! I have deleted and reinstalled, kept it updated,and am not sure what else to do. The commercials that show clean, easy to navigate pages make me laugh every time. Since posting a job nearly two months ago, this app has given me nothing but problems. I constantly get a “unable to load conversations” message when trying to access messages with applicants. The app will not show any new messages, but then when I log in on a computer, I will discover several new messages. When sending messages through the app, they sometimes disappear and do not get to the recipient. Care loves to market their site and app as a safe and secure way to get in contact with applicants, but it was so much hassle and caused me to lose on out on people who took other jobs while I was waiting to receive their messages (that had actually been sent days earlier). For such a large company that is collecting high monthly fees (I’m paying over $40), I would expect a better functioning app

HORRIBLE SET UP. are used to use this app every single day to find caregiving, but a lot of times the new system has caused a lot of confusion and it’s literally just pointless. i used to request for certain sitters after looking at their profile, and after making a posting. Now if I make a post, looking for a certain day of babysitting, instead of being shown, all of the available sitters, and choosing some of them to request them for the shift, I’m getting swamped with dozens and dozens of unqualified sitters. I’m having to message everybody back that I actually found somebody and dozens and dozens of caregivers have wasted their time by sending me an application. I’m a very picky, mother and that is why I would prefer to application request or job, request myself rather than receiving a bunch spam from people I know I’m never going to hire. This app is really going downhill and I’m resorting to craigslist and Facebook from now on

Dissapointing and frustrating. The standard of etiquette by the applicants is frustrating- especially when I’m looking for someone to take care of MY CHILD in MY HOME. I’ve interviewed entry level position applicants that have better manners and respect for the hiring company. People will apply and then not answer when I respond, or they will set up an interview and then cancel last minute or not show up. The applicants with good intentions supposedly don’t get notifications. So you’re forced to give your number so you can continue a conversation. We pay a membership, but then still have to pay additional to get background checks and mvr. Pictures should be required. Cpr and first aid should be required. They should be required to answer questions when they “apply” ... make them put in more effort to pay attention to what is required of the job. There’s also no way to anonymously review bad applicants- it has to display your name. I’ve been looking for a nanny for two months now and this game is exhausting.

Paying so much for problematic software. I am so frustrated!! I started using the app in September of 2023. It took me a few weeks and interviewing a couple dozen nannies, but we finally found someone. I was so relieved. A couple months later, in November, she asked if we could kindly leave her a good review so that more people could find her as she was trying to fill one more spot on opposite days of our schedule. So, in November of 2023, I tried posting a review. It wouldn’t post, so I submitted a ticket to investigate. I tried chat, call, email, etc. I submitted many tickets over time. I retyped the review over and over. It has now been THREE MONTHS, it is January 24th, 2024. The review is still not up. I haven’t heard back on the emails since January 5th. How unprofessional!! We paid over $100 for the annual subscription and can’t get one issue resolved for a quarter of a year!! The whole point of the app outside of outside verification is actual feedback from those that used a caregiver’s care. And we can’t even get one review up after 3 months. With no explanation as to the cause. They clearly don’t prioritize the user experience.

Awful Customer Service & no trial period. It is nearly impossible to get a hold of someone for support. When you call the phone number, you are hung up on. The chat function is not helpful whatsoever. I also completely do not understand why they even have a basic plan. They say that on the basic plan, you can post jobs and search for caregivers, but you can’t speak to them unless you upgrade. It’s the silliest thing on the planet. Paying $40 on a monthly basis or $160 per year on the annual plan is an absurd amount of money for this app. Because I needed to be able to contact Caregivers, I purchased the monthly subscription. I only had it for two days and didn’t use it because it didn’t meet my needs and tried to get a hold of someone at customer service which does not exist. The chat function does not work properly in the app or phone browser and you have to go to a computer to use the desktop version. They also don’t care that you are seeking a refund when their platform does not work for you. How about offering a trial of seven days? Oh wait, you won’t do that because you would lose money. Extremely disappointed. All this company CARES about is money.

App breaks and customer support doesn’t get it. I love the idea of this app, and I found some great people quickly. But the previous reviews are accurate. The functionality is poor. Whenever I tried to edit the job I initially posted on the web browser, or tried to post a new job, the system gave me an error message. There was apparently a frequency setting which was not visible, but it wouldn’t submit until I completed it. (And yes I am fairly tech savvy, have the latest iOS updates, tried re-installing, etc.) The worse problem is that when I contacted customer support about it, they just sent me boiler plate text about subscription renewal, which had *nothing* to do with what I contacted them about. (They must get a lot of complaints about this, which makes sense because I know of no other service with such a high month to month fee). But I went back and forth with them several times and they never got it. Bottom line: the app doesn’t work. It is a job posting app that does not post jobs. 🤦‍♀️ UPDATE: Customer support never did resolve my issue. Once they finally understood what I was talking about they just stopped communicating. Also, I was ghosted by the girl who I hired, so I wrote her a negative review, but the review does not show up on her profile—only perfect, 5 star reviews. So I am out $40 for literally nothing.

Not a reliable source of care. First attempt using this app, I booked someone for NYE early in December. We had a video call, and she seemed nice— I was excited! One week before NYE I noticed the app was suggesting new sitters to me, so I opened the app and saw a message from the person who was supposed to sit for us saying she found a higher paying job that night so she needed to cancel. I didn’t even have the opportunity to match her rate! The app also didn’t really show me she candles, I only noticed because other sitters were applying for the job and I was getting texts about that. I get the feeling from reading other reviews there are a lot of flakey people on this app. It’s like tinder for babysitting— get ready to be ghosted! Huge waste of time for me and now I’m looking for childcare through word of mouth like before.

Inconsistent in our area. I paid for the premium membership with the added cost for background checks. What you don’t know is that whoever you want to do a check on has to approve it first. By the time you make a listing, find someone after chatting with a lot of failed connections, request the background check your date of need is likely already here. I didn’t have anyone approve the background check, let alone in time before I needed the sitter. That is a wasted feature that makes parents pay more for nothing. There also is no warning that your subscription is set to renew, no text, email or notifications which I find annoying. I went to cancel my subscription in hopes maybe it would prorate what you aren’t using by canceling but it doesn’t cancel until the end of the time you paid for. Overall I feel there are other free services we had better luck with. We hired one sitter successfully in 5 months.

This company does care about there customers. nyone working on the experience of using your website? I have been a member for 10 years (two different accounts) and the website and app still have the same issues they did years ago. There is no place to categorize potential candidates, except for a heart- pretty rudimentary. It takes forever for anyone to get back to you. You should be able to call pp directly through a hidden number through the app. If not, I should be able to schedule a time to talk right on the website app, which the applicant can decline or suggest a new time- you know like the the rest of the working world? Then when the applicant does not show up to the appointment scheduled, it should be noted- if the can’t even get to phone call on time, what good are they - their rating should reflect this because THEYARE WASTING your PAYING CUSTOMERS valuable time. I waste so much time just trying to nail down a time just to speak to an applicant- 48 to 72 just to have an intro call is unacceptable. I need to take notes on each person, there is no place to take notes on pp, and when u try to print, it goes out all jumbled and incomplete, probably intentional, and who wants to waste all that paper… Sheryl, CEO, whatever her name is, don’t doingnot even close to a satisfactory job. I could go on, but I have my own job, DO YOURS. You care about your customers? Your actions and performance speak the opposite.

Message to developers. I’ve used this app for a few months and it’s connected to me some great sitters, thank you. I do have a few points of improvement that would really help UX. The sitter list might be better if it were set up almost like a swipe left/right situation (like a dating app). Constantly having to toggle back and forth between the list of sitters and then sitter chat/profile section is cumbersome, especially if you lose your place on the sitter list. I’d also highly suggest a dark mode for parents who are looking for sitters while their child is napping. The chat section can also be clunky because the send message sign disappears for the background check/security icons.

BEWARE OF SUBSCRIPTION. I subscribed to the “premium” membership to assist in finding care for our children. Once we found someone, I performed all of the steps to cancel (pressed cancel, deleted from my subscriptions in apple, and even removed my credit card information from the app). Well, I didn’t bother to go on my app because there was no need for it and I thought I cancelled. I came to find out that they were continuing to charge my credit card and I had no idea. No payment receipts through e-mail, no nothing. I was asked if I received “confirmation” on the cancel…how am I supposed to know that I should receive a cancel e-mail if you don’t even send receipts or anything via e-mail? And again, I removed my credit card information to be sure that the payment wouldn’t go through just in case, but I guess they just have it on file and continue to charge regardless of what is in your profile. Their terms and conditions state that they cannot refund subscriptions. I had to DIG to find a phone number to call (it is listed on your credit card statement and that is the ONLY way to get it…the person on the online chat couldn’t even give it to me, which is ridiculous). Anyways, this is crazy and this is how subscription services steal your money. I currently have to wait 2-3 business days to see if a “supervisor” can help with this issue. I will never be using this app again!

Photo option is nonexistent for the iPhone 22 Max Pro.. I can’t add a profile photo as this app is not allowing me to do this on my iPhone 12 Max Pro. I’m happy to change my rating once I am able to edit properly. The notification I receive requires me to give access to my photos & camera on my phone, but the option is not there. Also, I contacted Apple and they tried to assist during our screen sharing session, but there’s no way to complete the task because the “access photo” option is non existent. Apple recommended that I contact your company to address the issue. All other in-app seems to be working fine. So I need help or just fix the issue. Thank you.

Not worth the money. This app is a joke and not worth the subscription cost. There are fake profiles from people who are just collecting information. The app doesn’t reveal anything about the job “applicants”, not even a last name. I posted a job and received 16 applications, scheduled multiple appointments, and none of the people showed up. Some gave me strange excuses (they didn’t want to wake up so early, or changed their mind about driving so far) while others scheduled an interview a week in advance and then told me two hours before the appointment that they already found another job. I saw cars driving by my house very slow at night like they were scouting the place out. This app is dangerous! If you’re serious about hiring a caregiver, ask for friend’s’ recommendations or use a nanny placement service. Lesson learned. I just wish I could get my money back.

App super glitchy. Absolutely do not recommend. The app is so glitchy that 50% of the times that I try to open the app, it processes forever and never opens. 50% is not an exaggeration. I have tried updating both the app and iOS, with no improvement. Notifications are inconsistent as well. The app also closes your posting without notifying you, so you have to go into the posting to see if it’s still open. It is insane that the app is charging $40/month for this kind of functionality. Additionally, caregivers will message with you and then ghost you after agreeing to a call. It is impossible to tell if this is due to caregivers being flaky, or if they are not receiving app notifications (some have confirmed that they also find the app to be glitchy; many messages show was “read” 10+ days later).

Fraud service DO NOT USE. We tried to use Care twice. The first time the sitter didn’t show up. The second time we “booked a session” which required our credit card info. One sitter applied, but responded to our request for a zoom interview too late for us to use her. Then they charged us for the babysitting session that never happened! When we asked them for a refund, they told us to take it up with the babysitter (who we had never met). So we did anyway, and she said no money was paid to her. When we contacted them again, they still refused to refund us, and claimed it was between us and the babysitter who again, we had never met, did not book, and who claimed to have never received any money for the session that never happened. Care refused to rectify the situation. We are out $128. Do not use this app.

Wow. I signed up less than 48 hours ago and I already have 8 qualified nanny applicants and 3 per-sitter applicants ... I thought finding a nanny would be so difficult during covid and now my problem is I’m going to have a tough time choosing from so many great people!!! I don’t know how well the rest of the app works yet but I’ve loved being able to browse profiles and message back and forth with potential applicants. I am hopeful that this app also makes paying for care services quick and easy and also fairly- will cross that bridge when we come to it. Very impressed and pleased so far! It has really taken a lot of stress off my plate!

Why does this exist?. So it's recommended to get the background checks on sitters on your website? Ok check out this scenario and tell me if I'm missing something. I put up a sitting job. There's 9 sitters to choose from. Technically there's 9 sitters that choose the job. All of which could not accept. But you want me to pay for background checks on all 9 before posting the job? Why a novice user would ask. Because for two reasons: care recommends to do it. 1. Becuse they provide the platform to these people but want you to validate the sitter yourself and 2. once you post the job if a sitter accepts it you're stuck with it unless you cancel so you sort of need to background check everyone that you're sending this job to. But wait, if you paid for the background checks you're S.O.L. Becuse that's money gone if you cancel or if no sitter accepts your offer. Why is this even a thing?

The mobile iOS app is full of UX and functional bugs. I came across so many random strange bugs while trying to use iOS mobile app. I then switched to mobile version of web application. It still had bugs iOS mobile app: - while trying to post a job without picture profile I kept getting an obscure rejection email - while trying to post a profile picture with my phone settings set to not allow access to image gallery I kept getting time out (without any user friendly error message) - while trying to post a picture after changing settings to allow access to image gallery the image got posted. But the UI didn’t show it😳😂 So I had to kill the app to refresh UI - there a noticeable lag with getting email notifications about posted job - there is a bug on Messages/notifications screen (the UI increases count of notifications but doesn’t show the new notifications) - there is IUX bug on notifications screen (it took me a couple of minutes to even notice notifications icon.. I kept thinking that I hot new message but could not find it.. because there were none I got a new notification.. which was mot displayed until I killed and restarted the app) I am coming from a Software QA background: - you either have a complacent QA team OR - you have a huge backlog of bugs that’s no one is fixing. Overall very difficult to use the app to post a job👇👇

Be careful before enrolling for premium membership. While there are some babysitters posted in this app, be very careful when you enroll for premium membership (which is the only way to contact the babysitters). Because they keep charging your credit card every month even if it’s a one time payment that you intended to make (honestly, who would keep searching for a nanny for more than a month, I do not know) . When I noticed it and wanted to call their customer service, they don’t even have a person you can talk to option. Even the ‘chat with us’ function is a fraud as I tried it many times. It’s going to be a lot of emails back and forth. Ultimately they didn’t return my money, but canceled whatever subscription they felt I had with them that was getting charged monthly. I didn’t even get a nanny through this, as most of the people listed as available were not actually available !!

Would give a 0 if I could. This was a terrible experience for me! I have tried on multiple occasions to crest an account and every time something has gone wrong. However this last time really got to me, not only did I make it to the stage where I had to pay money to get a back round check but immediately after I paid for it and had an email confirming my payment, they would not except my ssc number and kept telling me there was an error. I decided I would just log out and back in but as soon as I did suddenly my account no longer existed and kept telling me my password was wrong. I decided to try and change my password and then they never sent me an email to do so. So now I’m down 20 bucks and have no account. Also forgot to mention that I tried to create a new account with the same and a different email and told me there was an error with both. Very unimpressed .

Garbage. Care apparently removed my review and deleted my PAID account. I’ve been a Care user for many years and actually paid for the year subscription. I had some issues with the app because they require you have a profile picture of yourself with no hat and glasses. I wrote a bad review and gave them 1 star. So what does a company like Care do? They hire a company to run a background check hoping to find something to suspend the paid account. So instead of requesting my information. They just used my name and found someone with a similar name that had a drug possession charge from over 20 years ago. I contacted the company that did the background check and challenged it. They did their investigation with my actual information and on 10/12 they said they notified Care that they sent Care the wrong report and amended it. My account was deleted along with my original review. I’ve been a Care user for many years since my company provided it as an employer benefit. But when they stopped I decided to pay for the 1 year subscription. So out of all the many years I was a Care user, they never ran a background check until I left a bad review. Stay away from this app and company.

DO NOT purchase. I say this as an extremely frustrated mother. I have been looking for a little over a month to find someone part time to babysit my baby girl (Monday-Friday with flexible hours). I even talked my husband into buying a subscription for the whole year. I have tried to reach out to 10+ people only to see that most have read the message and never responded. Only two people responded saying that they were busy and only work during the summer because of school. Then, on top of this, I listed a job posting where 5 people applied. I had interviews with 2/5 people and one lived too far away and the other one I wanted to hire and after the interview never responded. What I clearly see is inconsistency on this app/ website. I would highly recommend NOT subscribing. It is honestly a waste of money.

Horrible UI, quits frequently, and dumb booking design. Warning; don’t use Care. First, the app is atrocious. It quits very frequently, and seems to have outdated pages that appear if you select the back button. The system won’t let you change your address, but doesn’t tell you why you can’t change it. Customer service could not answer either. Second, the booking system is garbage. You select a number of babysitters that you would like to send a request to. The system explains the request as if it is a request to check whether the sitters are interested/available (I.e., there is an opportunity for review before booking). Instead, it is a race between the sitters, and whoever responds first gets the job and it cancels the job posting for all the others. If the first one turns out to be sketchy, you have to recreate a whole new job posting and resend it to all the SAME people. Why not allow the sitters to confirm their availability and then leave it in the parent’s power to make the final decision of who to book? Garbage app and system. Will never use again!

Total SCAM WARNING. I enrolled in premium so I could post a job and actually message the applicants. I had a terrible experience and the people on the site were no better than someone you could find on Facebook BUT that’s not even the scam part! There’s no way to cancel the membership unless you are on a desktop computer or use their app. I screenrecorded myself trying to cancel my account and after 2 HOURS of chat and emailing back and forth they said they had to further investigate only to email me today and acknowledge that there’s an issue but WONT BE REFUNDING ME!!!! They make it hard to reach them and hard to cancel just to steal your money. They will regret it because I will dedicate all of my time to posting reviews and warning everyone about this complete scam of a company. You want to build loyalty this is not the way.

This app is borderline unusable. With how much I’m paying you think they make an app that actually works. It often crashes and I have to force close it. And when it does work much of the experience is confusing and doesn’t make sense. For example when I try to rebook a specific sitter it will take me to a general search. When I make a request to do a sitter search and see a list of sitters that accept. There’s no way for me to request/ see their background check. They have articles that recommend you should at the very least do a video chat with your sitters prior to hiring, but they block sharing of zoom links or phone numbers for FaceTime, while giving NO clear alternative on how you’re supposed to actually video chat them. I can go on and on and on with the list of things that make zero sense with this app. By the way, their mobile web and desktop browser experience is not much better either. I already paid for an exorbitant amount for a 3-mo membership but I will probably cancel as soon as I use that up

Horrible Don’t waist your money or time!!!!. First, if you have a bad experience with a caregiver, there is nothing Care will do to mediate the situation or even let you leave a bad review on them. You can submit a bad review but it never shows up. Next if you sign up for the premium plan which you have to because you can’t contact or be contacted by anyone on the free version. So the free version is totally useless and more used to make you realize you can’t access anything without paying. If you accidentally click the year signup, THERE ARE No REFUNDS EVER!!!!! If you are on a plan for months and cannot find anyone to hire NO REFUND!!!! If your child purchases a plan without your knowledge NO REFUND!!!! The background checks are a JOKE!!! They do not cover anything farther than three years back, or any state other than the one you are in, there is also a disclaimer that They are very limited checks and if you want a real check you will have to arrange on your own. WAIST OF TIME AND MONEY RUN AWAY AS FAST AS YOU CAN DONT BUY IN!!!!!!!!!!!!!!!!!!

Glitchy, unreliable, frustrating & difficult to use. The two most basic functions for which an app like this is built are extremely frustrating and counter-intuitive: search, and chat. The app continuously glitches, re-sets, and is downright disorganized during the search and messaging process. These are simple features and a search/chat app should be able to handle them properly. As a parent trying to use this app to locate and communicate with potential caregivers, it’s ridiculous that this is our only option (unless you’re open to Facebook, which is less secure). The only benefit is the background check feature. Someone please fix this, or if you’re reading this and have the resources, create a better platform - you’ll have an immediate customer base. I’m only using this app out of necessity, not by choice. For context we’re mid-30’s and tech-savvy, and both of us literally hate using this app.

Very Costly Service. The app is for a service you have to pay a lot of money to receive messages from potential caregivers. Then they want you to pay for background checks etc. They upgraded the software to include more services, they want you to pay for. It took months to find a caregiver for my senior. Then this company wanted me to pay them to do the payroll. After my Senior passed away I tried to hire someone to walk groom his dog. It has been 2 months and all I have gotten is 2 responses from people that live 2 hour away. Even better yet the people that run the app, expire your add. Unbelievable, you pay money to have access to run an add and they decide how long it should run. To bad I paid for a year, I should have thrown the money in the fire, at least it would have gave me some heat.

App is buggy. The app is extremely slow, constantly freezes, and it tends to crash. Also, the user experience isn’t the best - there are a lot of fundamental features that are missing. Why is it so difficult to search by sitters based on hours they are able to work or even filter by recurrent? The filter should be expanded by all parameters (pet friendly, cpr certified, or even by skills like Montessori, etc). Also, the inability to delete messages or edit them is frustrating since the app sometimes freezes then sends like 10 of the same message. The quality of caregivers isn’t the best either - we interviewed one lady who had CPR certified checked on her profile and she actually wasn’t and didn’t even know CPR.

app functionality could be better. The system to find childcare is great but the app functionality isn’t. It shows a notification for a new message but then you have to pull down/refresh to actually see a new message. Spell check doesn’t work (I have an Apple 11) on initial messages but it does work on subsequent responses. It’s clear from reading profiles/bios that spell check doesn’t work on job posts or profiles either. Also, if you’re in a search and get out to message someone and go back in, the search reloads and you lose your place. And if you click “message” on someone in a search, it doesn’t show if you’ve already messaged them or any conversation history until you go in through the messages section. It’s certainly a great resource for finding people but functionality could really use some finesse.

Takes your money and you get jack in return. I’ve been on this app for a few years now and it gets worse every time I use it. I have not been able to edit my profile for 2 years despite sending multiple emails about the problem. My profile pictures get repeatedly rejected despite’s following the guidelines they put forth. On SEVERAL occasions I have lost jobs because my incoming messages are delayed by DAYS sometimes WEEKS OR I am completely unable to access the app all together because it kicks me out every-time I try to open it. I’ve gotten jobs on this app yes, not as many as I’ve lost and only after I started sending my intro text with my number attached and informed them of the app issues so they wouldn’t contact me in app. Don’t waste your money on it or a membership. If you’re a nanny just find facebook groups for your area it’s the best way to find a family on your own terms.

Great app for single-parents needing help!. I recently moved to a new city in another state, and I was a little overwhelmed with everything that needed to be done. So I posted a few jobs and got many responses from qualified applicants immediately. I am happy that I got a premium subscription because it allows me to create as many job posts as I want, reply to applicants, and message other qualified caregivers. As a single parent, the services available to me and the user-friendly platform allowed me to get exactly the help I needed. It’s a blessing to have an app like this because I want to spend more time with my children, and the app allows me to do just that.

Terrible App. This app is definitely not worth what they charge. It’s not super user friendly and will force quit often. Even when you pay for a subscription that doesn’t actually pay for the background checks, that’s extra. It also costs extra to manage payments and any tax information you need for a caregiver. What does the subscription get you, just the chance to see the profiles and message potential caregivers in your area. The messaging system is garbage, you would think it would be just like texting except you can’t place the cursor anywhere to edit, you have to delete everything you wrote to get to where you want to edit. You also can’t see everything you type. You can see maybe one sentence until it disappears and you just hope you typed everything correctly. If there aren’t very many caregivers in your area your subscription is extremely useless. The notification system also takes forever. If I received a message from a potential caregiver I probably won’t be notified for an entire day, unless I’m physically opening the app and checking the messages. My final complaint is that I am not able to clear the filters I first put into the app to find caregivers. There is a button that you should be able to click that says “clear all” to reset your search filter, however, it doesn’t actually work, much like everything else on the app. Super don’t recommend this app.

Great but not reliable. She is soooo good with kids. Was amazing with my infant. I was so happy I had finally found someone that knew how to handle this age and. Someone I could trust and rely on. The first week she was booked she came for the week but canceled the last day which was Friday. Said she was sick. Okay no problem. Canceled the morning of. I rescheduled my day. I reconfirmed she was still coming the next week. Yes. I reached out on Saturday to reconfirm again (I’m used to people canceling on me). No response until the day after. She had a family emergency , won’t be able to come Monday but will for sure be there the rest of the week. Ok no problem. She has already given me heads up about that possibility. I reached out Monday morning to reconfirm the rest of the week. Completely ghosted me. After many texts and calls Monday came and went. Nothing. Not even an acknowledgment. I was left with no childcare and had to cancel my day. Again. I finally heard back Tuesday. She had a family emergency and just couldn’t respond. Ok I understand emergencies. I expressed my understanding. But I heard nothing from her after that. Was she still coming the rest of the week?? Was she ever coming again? Nope. Guess not. Never ever heard back from her and it left me with no childcare for the week. Such a shame cause she is really good.

Mobile App could be better. It’s a great resource but for how much the membership costs I would expect the mobile app to have better functionality. The instant messaging is really poor quality, you can’t even copy/paste so you have to type your entire message every single time you reach out to someone. I was trying to hire a nanny and had to message probably 30 people before I got someone who was available for the job. I spent a ridiculous amount of time retyping my message over and over again. I created a job and attached it to my message and everyone kept responding stating they couldn’t view the job…so that was another waste of time. When I looked at my jobs it stated I had no jobs, so I created the job again and then magically now I had 2 jobs. So I had to go back and delete one of the jobs and still…no one was able to view the job I created. For a working mom of two…there is just not enough time in the day to deal with the glitchiness of this app. Also there is a significant delay in notifications and the messages don’t update properly. IMO…they are charging way too much for this app and are obviously not reinvesting the profits back into the functionality of the site.

How are there so many excellent reviews?. This app is expensive to find a sitter and they also charge fees just to pay your babysitter. They obviously are not investing their money into making this a better quality app. I’m fairly tech savvy and It is not user friendly. When you send a “private”message to a potential sitter, it sends it to multiple people in your area. There were a couple of sitters I would’ve liked to keep as a back up, but not first choice, and I told them I’d keep them in mind and my chats to these other sitters were on the back ups chat plus more as well so now I just look like a jerk and they can no longer be an option. Also, when you message someone they should be able to easily click on your profile and see your information (like your personal schedule that you’re needing help with and your “about you”). The amount of positive reviews is highly questionable. Also, the range of $/hr majority of these babysitters are asking is a lot.. $22-$30 an hour for a babysitter for ONE child. I would definitely invest my time and money elsewhere if I could go back in time.

Just Bad. * You have to pay extra for a background check. This should be standard. I don’t think I’d trust the screening process except maybe when I’m in the next room over working-from-home. * The app is not user friendly. Two examples follow: * One week we tried to explore different options including center-based care and home-based. Rather than letting us search across both options, we had to submit separate requests for both. Then they wanted to charge cancellation fees for the option we didn’t end up using. * Easy to accidentally pay the caretaker. Seriously, we are smartphone-savvy and whilst trying to confirm our sitter was actually going to show up we accidentally paid the sitter who then no-showed without notice. Called customer service and they said we had to work with the sitter to recover the payment.

I’ve decided I’m sick of this app. I don’t care for it. They totally ripped me off about 2 months ago. We accidentally scheduled a babysitter and canceled the appt, but Care took almost $200 from our credit card that they refused to reverse because they said they paid the babysitter, even though they never came to our house. And then, even though you pay all this money to just have the app, you still aren’t allowed to just send messages to people that come up in a search query? Like, they want you to select the people and they send the message. But if you find someone through another section of the app, you are allowed to send messages. All in all, this app leaves you feeling ripped off and like they don’t invest in streamlining or making the user experience better than ‘not good’.

It’s gone downhill. This used to be a really good app, but it has definitely gone downhill. Their notifications are really messed up. They constantly tell me I have a message when I don’t, and I have had them say I don’t have a message when I do. Also for some reason they started blocking phone numbers in the messages. I contacted their support and they said this was for safety reasons, but that they will allow you to put in phone numbers after the first message.I tried adding phone numbers in subsequent messages and they still blocked them. Finding a caregiver is tough enough, and adding in the extra hurdle of not being able to share phone numbers easily has made it even more so. I’m sad because this was a good app. But not anymore.

Not helpful to upgrade premium. I upgraded because it’s the only way to message potential caregivers. There were potential caregivers in my area and was able to connect with some of them (about 5 or so). Most of the caregivers turned out to be flakey (ie cancelled last minute). In one month that I had premium and messaging at least 8+ caregivers, I had one person who actually showed up to do work. The quality of caregivers on this app/website was mediocre to poor. The one person who showed up, was good. The app is also cumbersome to use and the messaging system blows. I never received notifications on time if the caregivers messaged me back. I was constantly checking the app just so I did not miss any messages. I also did not find their other “premium” features helpful such as the background check. Overall, I would not recommend this app or website.

Okay but extremely overpriced for lack of basic features. The app has a lot of great features but for $40 a month, it should include a lot more. Literally feels like I’m paying $40 just to message sitters because it costs extra to do anything else. They don’t show time stamps on messages & It costs an extra $2 to include a feature where you can see if your message has even been read! AND the messages are super delayed. I tried setting up a video interview and the potential candidate did not respond for hours to confirm which of the two times I suggested we chat but instead sent a link for Zoom meeting at one of the times, I didn’t receive a notification for the message until 2 hours after she sent it! Though it was a last minute and unprofessional of the candidate, I was desperate for a sitter and actually available at that time she requested to chat but the app did not notify me. I had to settle for less and miss work because of this stupid overpriced app.

Scammy App And no way to contact them. This is truly the worst app I’ve ever downloaded in my life. I paid for a premium annual subscription and within one week of being on there they forced me to give them my home address or said I would be locked out. When I provided the home address they then locked me out saying I should never provide my home address. 😹You can’t make this stuff up. There’s no way to talk to them about your account once they lock you out because the only way to get a hold of them is through chat through your active account! There is phone problems too. All of their numbers just lead to an automated voice system that kick you off and say you have to talk to them through the chat feature. Outright scam and even my credit card company gave me my money back after hearing the story and investigating them. Do not use this app. I had no way to get a hold of the woman I was about to hire.

Crap for a paid app. As other review have pointed out, all you get for the rather steep price is the ability to see caregiver profiles in your area and attempt to communicate with them with the super buggy and cruddy messaging system. It doesn’t always notify you when you have a message. It’s not that user friendly. And whatever you do, DON’T delete a message conversation from a caregiver unless you intend to never talk to that person again. I made the mistake of doing so…I was just trying to declutter the messages page by deleting the messages from caregivers who were unable to do the current job. Then when I had a different job later I wanted to send a message to one lady who’s message I had previously deleted. Every time I click on a link to message her, it says ‘Error. We’re unable to load conversation’ and won’t let me send anything to her at all! ARGH, I expected better from a paid app, especially such an expensive one!! I’ve seen much better functionality in some free apps I use >_>

Needs improvement. I pay money for an app where people are charging more money to watch a movie with my child than I make. Half the applicants I get are unreliable and don’t respond when you want to set up an interview. It is incredibly frustrating to pay extra for something to have people bail all the time or no show. There needs to be a higher standard for people who have an account to have basic things such as not being late, cancelling last minute, saying you’ll be somewhere then don’t show up. I’m amazed at how few great sitters I’ve found through this site. Also, sitters will have a rate on their site but then I ask them and it’s $5 more and hour than their profile says. I think there definitely needs more structure on the sitters end for parents to find reliable, affordable people.

Not impressed. Applicants profiles state “Responds within ** timeframe”, I’ve messaged 15 people and not a single person has responded in almost a month. I even specifically messaged people who met all the requirements and even went a little lax. Filters don’t work. I specifically filtered for week day people and got excited when I saw a ton on there but then I clicked the profile and they’re on available on weekends. What’s the point of a filter if you have to manually sift through anyways. I paid $150 for this yearly subscription and I’m totally get ripped off. I did find a cleaner (no longer using then due to cost) when i went on looking for a nanny and they refused to do anything through the site/app after the application process because it’s such junk. Very unfortunate.

Good network for parents, some problems as a sitter. I have been using Care for a few years, first as a sitter and now as a new parent. The parent side is actually really great, and helped connect me to an almost overwhelming number of great, qualified candidates. I also love that people have to be background checked. But on the caregiver side, the app is less user friendly. It’s harder to get your profile removed or hidden when you stop wanting to take new clients. Also, I have seen sitter profiles where parents who did not hire the sitter were able to leave negative reviews, which affect the sitter’s star rating unfairly. I also don’t think the app should allow people who are offering significantly under the sitter’s stated rate to request a sitter to apply for their job, and I don’t think sitters who are charging significantly more than a job posting offers should be able to apply for the job. Overall, the app does a great job connecting parents and caregivers, but could use work on facilitating some better matches, offering an easier interface for caregivers, and helping to foster respectful professionalism between providers and parents.

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Awful. Not user friendly at all. The app hardly functions half the time. For what I paid, I had higher expectations. I was also asked to review someone recently who I had hired outside of the app (since the app would not continue to allow us to message for some reason or another) and I couldn’t even give her a review because the app demanded I pay to be verified (additional $15 to the $70 something I already paid) before it would allow me to leave a review for her. I do not recommend this app to anyone. I’m not the kind of person to go out of my way to leave crappy review, let alone submitting reviews often anyway. I’m just hoping I can save at least one other person from the headache I had to deal with. *I would insert an eye roll gif here if I could*

Very difficult to use. As a Caregiver, the app keeps changing my rates and the type of work I am looking for. It doesn’t send me notifications when people reach out to me and it doesn’t send me new jobs or status on existing jobs I have a plied for. I have submitted five or six functionality questions using the email option in the app and have never had a single response. There is no live chat or phone support for caregivers with a basic membership. Most agencies don’t require job applicants to pay fees, so this is a very expensive app with no support and poor functionality that offers nothing in return. I would not recommend using this. It’s crap.

Pay $40 to find out if the app works. My wife and I were excited to discover Care because we’re looking for a babysitter for our daughter. After going through the entire process of creating a profile and posting a listing I was shocked to learn that all of the most important actions I need to take on the app (like messaging potential care providers and scheduling interviews) are behind a $40 pay wall. No free trial to see if the service actually works before making that investment. You should know this and be prepared to pay before investing your time in creating a profile and a job listing. I personally am not interested in using a business that isn’t invested in the success of their customers from the very start.

Super buggy. The worst app I use (for any purpose), but it has the most babysitters on it if any platform (where I am anyway), so I put up with it. Awful UX for creating a job posting (prompts you a bunch of questions then squashes all your responses into one field that accepts way fewer characters than what you originally wrote). Worst part is the messaging and applications. Multiple times I’ve gotten email or text message notifications that I had a message or applicant but then it won’t actually show up in the app for several days. The profile photo loading is also horrible. It rejected like 5 of the photos of my daughter and I because it couldn’t find a face (there were 2). And the interface for allowing access to more photos from your iPhone is completely broken, so if you add more photos, afterwards you have to completely force quit the application afterwards. There’s just nothing you can click on and no back button. Just your photos on a white screen. I really wish I didn’t have to use (and pay for) this terrible app. 😒

Sadly useless - due to lack of customer support. I understand there are issues with any big company, so much so, that after repeat attempts to get log-in assistance after being denied access to my new account, I simply opened and paid again, for another account. When the same issue occurred with this account, I was left in limbo. My account/s allow me to be alerted that applicants are contacting me, however...I cannot reply. Badly done as a business, and badly done to all the applicants looking for jobs, when a prospective employer cannot contact them. For a purportedly people centric business, this is sloppy and behind the times...live text support is the norm now. Extremely disappointed and cannot recommend.

No push notifications. I'm a little bit perplexed by the number of positive reviews for this app. it feels pretty kludgy to use in general, but most shockingly absent is the lack of push notifications. As busy parents trying to source and communicate with caregivers, being forced to go in and manually check the app constantly feels pretty dystopian. Every major messaging service since the advent of the iPhone has managed to offer push notifications, so I'm pretty stunned that this is not possible in this app in the year 2023. At nearly $50 a month I also can't imagine that they're really hurting for money? What gives?

App is Trash. This app is just garbage. Zero stars. I have reached out to customer service, after waiting Days for a response it’s still Not working. I’ve deleted and re-downloaded the app countless times, I still continue to NOT be able to log in at all. The desktop version works fine, but we live on our phones and I cannot even login at all to respond to someone. The generic customer service response was that I had not updated the app…which made no sense considering that I explicitly stated in my original inquiry that I have already attempted to deleted and restart the app… so you’re telling me that I’m Repeatedly downloading an older version of the app from the App Store, which makes absolutely no logical sense whatsoever. USELESS app, just saying.

Use Another Platform. I was looking forward to finding some part-time help with housekeeping. I paid for the premium membership, yet I was unable to use it. I tried posting a job, and it remained pending for weeks on end. I reached out to customer service many times, but they just kept telling me to wait until they emailed me. They couldn’t give me any kind of turnaround time or estimate on when they would get back to me. I was told that it takes an average of 24 hours to post a job, or at most three business days according to customer service. That was obviously a lie. At this point, I’m honestly starting to wonder if the app is a scam. Don’t waste your money like I did.

Worst App - Insanely Frustrating!. I’ve literally never reviewed an App before…. But that’s just how terrible this one is! Unfortunately, you should forego downloading this app & plan to use the website alone because you will never get anything done with this app. I have posted, reposted, & re-reposted jobs using this App because it will force quit or give me an error message after spending any amount of time creating a job post. When messaging candidates, I immediately give them my cell number because I cannot trust the App to show me messages or notify me when a message was sent/received. I’ve never hired or made payments through this App because it is so unreliable. I don’t trust it worth a dang. Good luck.

Great way to find babysitters but overpriced. Great way to access local baby sitters but not only do you have to pay alot to even use the app, you have to pay extra to do a specific searchs. Can put your address but blocks out phone numbers. Just minor things that could be fixed and would make it more appealing. Daycare/babysitters already cost alot and to pay what we pay for app is a bit overpriced. But got access to a baby sitter in a timely fashion so dont have a list of complaints.

Scam!. First of all let’s talk about the app itself, it took me 20 min to just be able to create a profile because it kept booting me out on my phone. I had to use a desktop. Secondly to view messages it takes about 5 mins to load with and without wifi. The app Home Screen gets frozen all the time. Secondly 3 people messaged me. When I replied they never wrote back. Honestly worst app and service ever. I think it’s all a scam! Just don’t get it it’s not worth it at all. I had little to no people around my area. Unless your rich living in Santa Monica there are no options for South LA. I wish they would warn people instead trying to get them to get the membership & then saying no results found.

Unreliable. I have contacted many, many caretakers since January of this year trying to find some one to help with my FIL who lives 3 states away from me. Almost every one of them is either working full time and unavailable or not currently looking for work and unavailable. Why am I paying a monthly fee for a service that does nothing to confirm the people I am finding are actually available to work? There should be some better accountability for the people advertising availability. Or better design of your search features and site layout so that I can quit seeing people that aren’t actually available. This is a waste of my time and money.

Poor App. Oh my. The only thing worse than this app are the applicants. Seriously. I’m looking for a sitter for Monday mornings and I’ve emailed EIGHTY profiles, about 75 of which never responded. The app doesn’t allow you to sort sitters available for specific times. So, you read through dozens of profiles only to discover that the caregivers are only available on weekends or are only available for full time jobs. There’s also no way to delete caregivers that have already found other jobs. So, every time you open the app, you have to sort through all of the providers who still haven’t responded or have declined the job. It’s a good idea but such poor execution. Save your money and find a sitter on FB.

RIP OFF DO NOT PURCHASE. I am contacting my bank to dispute this purchase because I joined and have been unable to contact caregivers. I write messages to applicants and it always says “unable to send at this time” and message disappears. EVERYTIME. There is no way to actually talk to this company and the chat does not work. There is nothing wrong with my phone and definitely not my credit card they charged immediately!!!! Also beware they will publish your job offering if you start filling it in and want to come back to it to complete. I have an incomplete ad published by them. Just try to change a profile picture if you need to or crop others out of photo so only “you” appear. It does not work!!!!! There are 2 people who do not want to be in my ad and this violates their privacy. DO NOT USE THIS AP——ITS WORTHLESS!!!!!

Hate it. Honestly not sure whether it’s the app I hate or the people that go on here. I had to pay to find a nanny which is ridiculous then every person on here is either flakey or just outright disrespectful. Most of them don’t update their page or refuse to message back. Even one girl I interviewed told me she will refuse to clean up because she doesn’t like touching peoples things and then explained how I should get a babysitter closer to my house when she only lived 8 mins from me. She wouldn’t even hold my daughter or anything and said she doesn’t want to work for me because she wants more than 3 hours and $25/hr which I would do if she wasn’t such a B I T C H. I even hired one girl then she told me in a couple of weeks she is moving and that she’s known about it for 6 months. DO NOT USE THIS APP!!!

Stay away unless you would like to be billed for services you haven’t used. If you are a busy working mom, be very careful. I had subscribed through Apple ID and cancelled my subscription yet I was billed every month through my partner’s credit card which was missed. I tried to get a refund and was told that I somehow was still at an upgraded membership and they can’t refund me, despite proof that I had unsubscribed through apple which is the only way I ever gave payment info to this service. For them to have multiple hoops for a busy customer to go through to avoid being charged for something they haven’t used is a testimony to their lack of understanding to the customer group that uses their services. I will not be using their services again.

App needs so much improvement. I’ve been getting applications for my job posting and chat from applicants but the app is not refreshing. It shows I have a new message but does not update the messages at all. I have to close the app and reload it each time, which is extremely inefficient and it doesn’t even load the new message/info every time. The app takes take a while to load profiles and messages when it does work. I’m also supposed to be able to pause a job posting, but the pause button isn’t showing up. Functionality is lacking, which makes hiring so difficult!!

Horrible service, horrible app. This app needs a lot of updating. You don’t get real time messages or notifications, there is a delay. It also lacks searchable filters and overall is just clunky. Also, their listings are way too old. There are people on the app that have been inactive over a month and they still show up on your list of matches. This is frustrating for someone who is seriously trying to find a care giver. But you can’t filter by those who have been active recently. Bad service, and of course there is a subscription fee to be able to use the service. Horrible.

Downhill. I've been a member on and off for six years. This app has gone downhill. I'm not able to see my reviews and when I contacted customer service they told me they're updating the website. It's been months and I can't see the new reviews. New listings don't even read messages so that leaves me to believe they are fake postings. Not just a few jobs but almost all of them. After the latest update I can't even access my account. Why am I paying for this? I don't have access to my own reviews, the site keeps crashing and customer service is awful. I never had major problems but the last six months have been awful to say the least. I will not be renewing my membership.

Poor App and Communication. The app itself is not great. It always glitches, resets when you are in the middle of searching, inadequate filter options for searching, and doesn’t show everyone that you have favorited when you look at your favorites list. Then when you try and chat with someone for assistance, and they ask you a question and you have to go back to the app to look, it closes out the chat and you can’t return. It truly is a horrible app. Regarding the caregivers, the majority of profiles are not maintained/updated and no one ever checks messages you send or bothers to reply. All this wouldn’t be as frustrating if the app wasn’t ridiculously priced.

Lifesaver. I tried the basic membership a while ago & wasn’t satisfied. I recently signed up for the upgraded membership and have been able to find reliable help that I very much need. I’m a senior and have physical limitations so I need help cooking. If I cook ahead and freeze for future it makes life so much easier. I was able to hire a great caregiver to help me cook. I can’t say enough about the caregiver, she was a pleasure to work with, knowledgeable and efficient. I am so happy I took a chance on the upgraded membership, it’s a little pricey, but worth it.

Horrible waste of money - app will not allow me to log in. I’ve never left an app review before, but I want to warn others so they can avoid a similarly terrible experience. First of all, I considered babysitting a few years ago when I needed work and must’ve made a Care account. As a result, years later as a mother, I was unable to use my email address. Do they really think that a caretaker could not themselves some day need care? Fine. Whatever. I used a secondary email address. Then I paid the $40 subscription free and additional $25 fee for unlimited background checks. I need backup childcare by Monday so I reluctantly paid what I feel like is a ridiculous price to browse because I thought it was required to gain access at all. Very misleading presentation. I posted my ad, browsed some caretakers, and contacted one directly. Then, I needed to go about my day. When I returned to the app I found that it was logged out. My password isn’t working. I tried “forgot password” multiple times and have not received any emails. I tried my laptop instead and the site was returning a “too many redirects” error. I cannot gain access to the account I just paid $65 today for. What a joke.

Cash grab, greedy company.. Wow, they’re trying to find any little way to charge people now. Before you didn’t have to buy a membership just to hire someone. If you’re looking for a dog sitter just use rover, it’s free. They want you to “upgrade” just to reply or find anyone. $40/ month. I need it for a one time thing, if I'm already paying $100+ for that why would I also pay an extra $40 just to find care and reply to people. Ridiculous. I know it’s the same on the other end, people usually use these apps when they can’t find jobs or don’t make enough money and now they want to charge people just to use it when it’s not even a guarantee you’ll get a job with so many other people on here. Stay away from this app!

Do not SUBSCRIBE. I am a single working 26 year old . I downloaded the care app to find caregivers while I work . As many parents would understand when welcoming a newborn . It’s pretty expensive I bought the premium version of the app . Since that’s the only way to contact caregivers . My phone is up to date good network however the app crashes to much !! I spent over 24 hours trying to post my job or contact caregivers ever single time it crashed and when asking for refund it says nonnegotiable refund policy . As a parent this is unacceptable to pay for a service that you’re not even receiving. Don’t even get me started on the customer service.

The website is good - the app... not so much. I am definitely a big fan of the website. It has helped me to find and vet many qualified applicants to my job. However, the app is killing me. I can’t copy and paste any text in the app. I don’t get notifications of someone texting me through the site/app until 20 min later. When typing a text in the app, if it is too long I can’t see what I’m typing past a certain point. A minor annoyance for both the app and the website is that if I start a text to someone, then click on something else, then try to go back to the text - it’s gone. I can tell that they spent a lot of time on the website, as it functions nicely. The app, though, not so much.

Don’t waist your $$$ or time!!!. I paid for the full year thinking that it would help me get a nanny and date night sitters but it’s just been a headache! I posted a job but no one can see it. (also a nightmare trying to talk to customer service)When I contact customer service they say they’re not a job placing site and that they can see my job posting so basically it’s not their problem that none else can’t. Also NO REFUNDS. You’re better off looking for a Facebook page in your town for sitters. The background checks on this site even if you have full membership cost extra so you can just pay for a background check from somebody on Facebook anyways.

Cannot log in and edit card information. I can only login in the website but not on the app? It kept saying wrong email or password when I literally use the same email and password for the website. I use a password manager so don’t say I typed it wrong or caps lock on. One more super dangerous thing is that they don’t allow you to edit your credit card info, meaning you cannot remove or change your own bank account number! I had been charged premium for an extra 2 months but no invoice or statements were sent to my email. Removing myself from this app immediately because it is very not caretaker friendly. I suggest if you want to use this, DO NOT AND LEAVE IMMEDIATELY.

Poor quality app not user friendly. As a parent you can only message care providers if you have a subscription. The features are extremely lacking. I can not copy and paste in the message part of the app and every time I want to share about what I’m looking for regarding care needs I have to write it over newly. Additionally I set that need certain times and days, but when I message potential care providers it shows a different day and time then what I input. The subscription and background checks are too expensive for this poor of an app quality. Y’all need to do better.

Hidden charges and not user friendly. They auto charge you with no warning email and everything is non-refundable even if the charge is still pending. The service does not do a great job filtering and jobs get canceled all the time. The service got me very few jobs when I used it. I still got charged even when my profile was hidden and literally not being used. They do no refund even if you delete your account within a day of the charge and it’s still pending. This app is a huge money grab. Not user friendly. Everything is hard to find. And it is set up to make you spend little extra bits of money at a time and if you don’t, you get minimal service. Not worth it at all.

Will never use this app again. I’ve found 2 jobs using this app, I allowed my employers to run a background check on me and everything came back totally fine. A few months later once covid hits I start using the app for more babysitting work and then care runs another background check on me WITHOUT my permission and kicks me off the app sends me an email saying that my account was flagged because of something on my background check. I was not allowed to see this background check they ran on me and was given no other explanation. My record is completely clean, never even have had a speeding ticket and I cannot use the app because of this. So download this app only if you like to have background checks ran on you without you knowing or giving permission!

Worthless. This app is more work than a convenience. You can’t even filter the subject of tutoring that you need, so you’re spending hours weeding through all kinds of tutor/ babysitter hybrids which have math listed as one of their disciplines just to find out that they don’t specialize in math at all and maybe just teach 2nd grade math. No filters beyond tutor and distance. Then you text a tutor that’s within your distance range and they get back to you days later… maybe… and tell you that they’re online only and the rate they have listed has been raised. There’s no service here. Literally threw my money away and received no help. I had to go another route to get what I need. This app is more like an expensive phone book with unprofessional contacts. App deleted.

Too much money to use when the app doesn’t even work correctly. The app crashes literally every time I try to do a filtered search for childcare providers. Messages I type are not always sent because of “incorrect formats?” I can’t even book caregivers despite their being able to be recruited through their own profile because of all the bugs. It’s $40 for a monthly subscription to even post a job, and some of us are already paying at least a couple hundred dollars a WEEK just for M-F care. If you’re going to charge huge prices just for using your app, at least fix all the glitches so some of us don’t have to resort to Craigslist to be able to work to actually take care of our kids properly.

Terrible App. Website isn’t much better.. This is one of the least user-friendly, least helpful apps I’ve ever used in my entire life. And I’m fairly tech-savvy so I can only imagine how the technophobes feel. It’s extremely difficult to use, unclear in its instructions, and they only give you 850 characters to describe your job listing. That’s not even remotely enough space to describe what I needed. Not even remotely close. There should be no character limit. There is absolutely no reason for one. I don’t even want applicants at this point because God knows they have no idea what they’re applying for. I’m keeping the listing up because I shelled out money for the subscription but as soon as the month is over, I’m canceling. Never again. I am furious.

Absolutely terrible & a waste of money. Had to pay $200 for an annual subscription to be able to hire sitters. Then they want to charge you add-on charge AGAIN for background checks or verification that they aren’t on the sex offender registry. Are you kidding me? Or you can pay another $400 per year for unlimited checks. Then after spending all that money, you’d think the app might actually works great. They may actually have great US based phone support. Neither of those is the case. No phone support at all. The app glitches & won’t even allow you to set the exact dollar amount you want to pay per hr. Their “chat support” is useless & can’t actually help with glitches in the app. Complete waste of money. I’d like to figure out how to request a refund but contacting customer support is a hassle alone.

Horrible cannot get in touch with anyone at the company STAY AWAY. I have reached out on numerous occasions to try and get a response to changing my membership from the premium to monthly inconveniently no one is available to either chat with me or on the phone or to even get a response back to the email that I sent it’s been over 48 hours per their instructions they would get back to me and they have not.I had jobs that I needed to get done people reached out to me I reach back out and that’s been the end of it I have heard nothing more from anyone. If I don’t get a response back from someone in a short time I will be reporting it to the Better Business Bureau. This sounds like some kind a gimmick and con

Cancelation policy. Beware of payment used for this company. I canceled my subscription in January of 2022 and have been continuously charged since then. As my account is closed I cannot access by logging into account and removing my card. I have emailed multiple times and receive automated replies saying issue has been resolved. I have searched every way possible to contact someone at the help center and no one replies. I have contacted my credit card company to help me resolve issue and have closed my credit card. I looked back at my charges and they total over $1,000. Next step will be to report to credit bureau as no kind of assistance is available. I highly recommend using a payment option that you can cancel with out problems. I do not recommend this app or company.

Helpful, reliable, trustworthy and focused on quality.. We hired Kara to help us two days a week with laundry, straightening, dinners and errands. She has been terrific! A lifesaver. She does a very good job, nice attention to detail, asks for feedback and is very dependable. We provide her a list each day and she works down the items independently, even when some require a little creativity. She’s been with us a couple of months and we are very happy to have found her for our family.

This app and customer service needs work!. The app doesn’t function properly, won’t allow me to post a job (get error message about special characters but there were no characters other than comma and period, and no characters in the job title). I tried to contact customer service using the chat, and the rep told me I needed to hire two separate people for pet care and housekeeping. They would not assist in posting my job. The site allows caregivers to post that they “also offer” other things (like pet care and light housekeeping), but doesn’t allow person posting a job to hire multiple things? Really poor planning and decision making process, unprofessional. I will not renew.

Worst App. If I could give this app AND company zero stars I would. This app tells you that they need your card on file to hold your booking and you won’t be charged until AFTER your services were provided. That was a complete LIE I was CHARGED a WEEK in advance for my bookings and when I has a virtual chat (because they don’t have a number to call) with someone from the company they called it a “pre- authorization fee” most pre-authorization fees that I know of only take a percentage but this company takes the whole entire amount of that service. The subscription doesn’t come out of your account the day you subscribe and they take more out than they are supposed to. DO NOT USE THIS APP AT ALL EVERYTHING IS MISLEADING!

Improve customer service and stop charging so many fees. I’m actually a Nanny using the corresponding app. I’m confused if half of the parent postings are even real because they use identical language with no specifics. And every job is 6 AM to 6 PM because apparently it’s very difficult to use the app on the parent side. And I found out from my last instant job where I got paid through the app that the parent paid enormous fees to the company, and I also paid part of my salary to the company for very questionable fees. On the nanny side it is extremely quirky and glitchy, and like I said, I think half of the parent ads are not real. So if you are a parent and you need someone for a one time job you should just write to the nanny directly instead of doing the instant job feature, because both parent and Nanny are getting scammed for excessive fees. And try SITTERCITY, it is a lot easier to navigate and they don’t take so many fees. And they actually answer their customer service emails right away. Right now I am keeping both apps, but as soon as I find a regular job I’m not paying this one another dime.

Overall bad user experience. End to end functionality of application doesn’t work. Notifications are random. When there is a message- you can not see that right away. Either you have to restart the application or go to web version. Search list never refreshes. Your job expires automatically with out any notification. Customer service is negative rated- they respond to a query at their convenience with no plan of action. They for sure mention that your subscription expires at this date if you don’t pay. There are many more I could write but you would be better off looking for a nanny/ baby center on social media and running background checks yourself instead of wasting your energy, money and time on this app.

Initiates communication. I use this app to connect with local sitters. The chat feature is a little weak-on my iPhoneSE the chat window allows about 10 words before I can’t see what I’m typing until I hit send. The result-either send a bunch of short texts, send a longer one with errors or switch to your private phone number for communication. This app is prevalent in my geographical area so I’ll continue to use it unless the competitor starts to gain traction among my potential sitters.

What!. Amazing app guys! What a great idea. I really needed somebody to clean up my place because I work so many hours during the week but I just don’t have the energy to do it myself. As I was looking for a Molly maid or something similar. I ran into you guys. I swear I think I was connected with a qualified professional in less than 24 hours. Just to let you know, my place looks amazing! I would highly recommend this app to all my friends and family! Keep up the good work.

Worst App Ever!!!. This app has multiple glitches- extremely frustrating to use. I’m a paid member who receives emails of current postings- when I click on the post it should take me to the job description but it does not. It takes me to a care symbol and does nothing. If I’m doing a search using the actual app- and I go to another page- when I return to my search it automatically goes back to the top of the list and I’m unable to resume my search. This means I have to commit to hrs of searching through the entire list of jobs in one sitting or I loose my place. I’ve been a care member for many years and this App has always been awful. Paying members should not have to endure such frustration when searching through posts!

Opinion. This seems to be a good app. But be prepared to meet a lot of frogs before you meet a princess. Be aware, the dollar amounts the caregiver gives on the site are most of the time is below what the person advertises. I have not been able to get but one person on short notice. Most take days to get back to you. But, we've been able to get one person through the site that actually worked out..! The good thing is Care is a way to look for care divers apart from high cost agencies

Worst experience ever!. Updated review: BEWARE- If you pay for the premium membership & you’re not satisfied with your experience, there’s no option for a refund..!!!.. User experience- No option to delete messages, no suggested caregivers, constant email notifications, unable to mark “not interested” once you reply to a caregiver. Caregiver Interactions- Very few read the job description, several provide personal phone numbers before being hired, many become rude if you don’t choose to use them & some don’t keep track of the rates they listed on their own profiles! Premium membership- My job posting was automatically closed without permission & there’s still NO option to contact support!

I have no idea why this app has a high rating. This is probably one of the worst apps I have ever purchased. It is super confusing and there is no possible way to speak with anyone about problems. I have posted my job and I am unable to edit errors that are very critical. Currently, Ia caregiver is attempting to contact me, but I cannot contact her because when I try to reply, it goes to a’ DO NOT REPLY’ address! I’ve wasted an afternoon waiting to hear from someone I was hoping to meet for an interview. But there was no way to get in contact and she is unable to see my messages! For $40 a month. I expect a lot more… it’s so frustrating that it is simply not worth it. I have wasted so much time on this website that I’m just disgusted.

The app needs some work. At the end of the day, Care is a great tool for finding caregiving jobs. My issue is with the app. For paying $40 for the monthly subscription and this app to have as many bugs as it does… The app itself runs extremely slow, has trouble refreshing, notifications don’t refresh properly, nor do they seem to work properly period. When you click on a push notification, it takes you into the app and either buffers forever or it takes you to whatever the notification is (like your messages) but doesn’t update to actually show you the notification or message. The app is such a pain that it is easier to open up my computer and use the webpage.

Overcharges. So the service is self is actually OK it does overcharge you. When you get a subscription all you’re paying for is to be able to message back-and-forth. that’s it. you don’t have access to anything else. you have to pay extra for everything. also about 25% of people on here are scammers. They make it super difficult to cancel your subscription. I got charged and three hours later I tried to cancel because I thought I had previously canceled. But they said that there’s no way they can issue a refund. There’s no process for that. So if you can use a different service.

Great app but app bugs. I love this app, personally. You have to pay a subscription to be able to work with families for services but I personally think it’s worth it considering you can build clientele rather quickly AND people are always needing care. But there is so many app bugs. I always update the app and sometimes I refresh so many times and it gets stuck while it’s loading and it’s really hard to see if someone requested a service from you or not. I know you can check it out on laptop too but I rather see it directly on my phone. Overall, great app for employment. But, not so great with technical errors.

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Care.com: Hire Caregivers 20.39 Tips, Tricks, Cheats and Rules

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Care.com: Hire Caregivers 20.39 Apps Screenshots & Images

Care.com: Hire Caregivers iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 20.39
Play Store com.care.iphone
Compatibility iOS 14.1 or later

Care.com: Hire Caregivers (Versiyon 20.39) Install & Download

The application Care.com: Hire Caregivers was published in the category Lifestyle on 10 October 2009, Saturday and was developed by Care.com, Inc. [Developer ID: 328453622]. This program file size is 313.46 MB. This app has been rated by 26,974 users and has a rating of 4.2 out of 5. Care.com: Hire Caregivers - Lifestyle app posted on 27 March 2024, Wednesday current version is 20.39 and works well on iOS 14.1 and higher versions. Google Play ID: com.care.iphone. Languages supported by the app:

EN Download & Install Now!
Other Apps from Care.com, Inc. Developer
App Name Score Comments Price
Care.com Explore Reviews 4.2 21 Free
HomePay Time Tracker Reviews 2.3 36 Free
Trusted Caregiver Reviews 3.0 18 Free
Connect by Care.com Reviews 1 No comment Free
Care.com: Hire Caregivers App Customer Service, Editor Notes:

We are excited to bring you new enhancements to help you find trusted care. • Now it's easier than ever to message and book caregivers, so you can get to know each other and then book with just a few taps. • We added a status tracker so you know what to expect at each stage when booking a sitter • We fixed a handful of bugs to make the app more stable. Turn on auto updates so you always have the latest version of the app.

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