Sjshdudjnrj - Great! But...
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit.
Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers.
Thank you for making an awesome program for us to use!
KJP2U - Great App but very unstable after update
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps.
When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow.
Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been.
Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it.
I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Parvani Symphony - Horrible Background Battery Usage
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
dicky j 12 - Useless/not needed
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job.
This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
MarlaE - Good features, horrible customer service
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
TiredMomAndNurse - One year no change
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full.
The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled.
Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different.
I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
hr150123 - So much potential, very buggy
I’ve been using this app daily for work, for over a year now.
Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro.
2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
Artemis12234 - I really wanted to like Dropbox
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps.
I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
aWiiPeanut - Great app except...
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload.
The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
Tahisha - All files lost and not given a refund
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Nightmare13473 - One last thing
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
KeoniKS - It deleted my entire Desktop
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync.
I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
Sparkles8961 - Not working correctly! HELP! /Thanks 4 fixing
I’ve been using Dropbox on my iPhones since 2013. It always worked great until this past month. I use dropbox for my camera roll upload on my iPhone. My windows PC is connected to dropbox also since 2013, so I can copy my camera roll photos from dropbox onto my computer. For the past month the only upload that dropbox is taking from my camera roll is the videos I record. For some reason dropbox is not recognizing any photos that I take that are in my camera roll. Can you Please help fix this! Thank you.
👍“”THANKS 4THE EMAIL & THANKS 4 FIXING 😊! I did what you said about clearing the apps cache. And the photos work now. And also thank you for taking the time to email me and tell me what I needed to do. I really appreciate you caring enough to let me know. Thank you again😊””
Travel brain - Scary! Shared link - My recipient has access to my Dropbox account
I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*.
But something SCARY happened to me today.
It goes like this.....
Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login.
Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now!
Anyway. I think this is a big security issue.
For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone.
Dudebraj9000 - Stop changing stuff!
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
John hanti - App disables your account for no reason
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on.
You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days
I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled.
I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways
Very low grade system. I lost so much money losing access to my files these days.
SoulForce1 - Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The Notorious t.i.g - Too much money for notta lotta “service”
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version.
For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup.
Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new.
Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected.
I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
OneAndOnlyAlex - Doesn’t work
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Kht2015 - The love is gone...
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Conan the Reviewer - Never liked Dropbox and still don’t
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link.
I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Paul, just Paul ... - Great except keeps losing recent files
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list.
For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
KENO4RENO - Support
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Rebecculous - Thank Goodness for Dropbox!
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious.
Fortunately, I have Dropbox and all my photos upload automatically.
Thistlelip - Now that it’s fixed, it works well.
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good.
This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
rktca - Dropbox doing everything they can to devalue the free account
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze.
The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr.
At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
justmyopiniontoo - Now Requires App Subscriptions
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero.
Edit to Response to Developer’s Reply:
I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks!
Response to Developer’s Reply:
Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
keilaa.17 - Five stars for completely disappointing me!!
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
fitzymamaof4 - “Free” trial
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free”
30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks
I just don’t happen to be one and won’t recommend it to others.
Djekbejxl - Plz add ‘select all’ option to folders!!!
Great app works wonderfully for what it is. I’ve had the paid service for years and have used it a ton for work and personal stuff. Great cloud storage, accessible from everywhere.
I have been trying to use it to transfer photos between phone and computer and the lack of a ‘select all’ or ‘select inverse’ option has slowed this to a crawl. Even a ‘Export all files in folder’ or something would speed up my interactions with app x50. Would be a simple feature to add that would make transferring files so much pass hassle!!! Please help devs! Love this app, but without this feature I am going to have to migrate to another service. Great work in general, love the app and don’t want to leave.
Dcarson67 - Slow to upload
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Fer.Oropeza - Feature needed!
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Jeslive - Love DB, wish I could afford you
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Piano Mom 0102 - Deleted all my photos
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed.
Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site.
Two words: Google Drive
The Blonde Cookie - 🚫 Not upgrading
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises.
I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔
Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me.
Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Zazzers - Garbage for how much everyone is using this service
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
Hotshtuf - Connect A computer
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps!
I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
gtw145 - Gone down hill
This use to be great but now it is horrible
When I am in need and there is a issue there is no support.
The support is so bad it just as well be non existent
They have a silly chat box that serves no reason other than to frustrating you more .
Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond!
Not here is the worst one
A community based support meaning the owner of this community is so lazy it is passing its duty to the customers!
When I made a post it took 5 days to get a response then the person could not help .
The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time .
If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry!
If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this.
There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
moukeefe - Music Player?
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
laurenie338 - Not worth the hassle if your expecting to store things long term
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽♀️
Ktobs - Picture & Video upload is broken
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics?
This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc.
Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Ti leaf - A love affair gone sour. Where’s the Integrity?
I LOVED the old Dropbox.
The more bells and whistles you added the worse mess my Dropbox life became.
I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me.
Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening.
I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag.
I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox.
Please become more user friendly else I abandon Dropbox, and move my data world to my own online island!
Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
Splazzatch56 - DON’T DELETE THINGS OFF OF IT!
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Max sword - Dropbox has been hard, but paintings look amazing
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
naliye - Long time user - one ask!
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
donna381 - Horrible
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Likes cool - Terrible
I’ve had a Dropbox for years now and I’ve loved it! It wasn’t until last week when I attempted to open up my Dropbox app that it showed I was logged out. I did not think anything of it until I attempted to log back in. I tried multiple times until I finally did reset password. I did reset password and Dropbox gave a message saying if we find an email associated with the account then you’ll get the reset email. I waited 5 minutes and got no email so I repeated the process multiple times and got no email. I know it’s the right email because I screenshot my Dropbox account one day! Ive tried reaching out to customer care on multiple social media platforms as well as the Dropbox website and no one ever contacted me back!! It’s nearly impossible to talk to a real representative of the company!! Don’t download this app if you like poor customer service and having ur account deleted
vedeta h - Worst service ever!!!!!
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Geza X - Unnecessary changes
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why.
I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have.
I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses.
I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
The Terroriser - Great, but lacking
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way.
I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now!
Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!
Special Agent Sunshine - Version 162.2: bug report + essential app + how to make it better
BUGS: When there are photos to be uploaded, even with the badges-notification turned on, there’s no badge-number on the icon.
In the Account tab, under Camera Uploads, when switching “Upload Videos” off, there’s no change in the description underneath. Please fix.
Very reliable, does what it’s supposed to without any fuss.
Syncs fast across my devices.
Has the option to make files available offline.
Updated version now uploads the edited version of a photo, instead of only the original version.
Regular updates to squash bugs and improve the experience.
HOW TO MAKE IT BETTER:
In Account-Settings, change “Cancel” to “Done.”
Allow it to search for two words in the search bar, not just one.
Provide more options for upgrades to Plus. I currently use around 8GB, so I don’t need the 1000GB option. A 100GB option would make sense.
CONCLUSION: An essential app for file backup and storage. If you liked this review, please long-press it and mark it as “helpful.”
Hey_apple - Great service - needs some user friendly tweaks
I use dropbox to store important documents, photos and videos, sharing and accessing them from a multitude of devices.
All I want added to this service is a select all button in an album on iPhone when uploading images, I could be uploading upwards of 150 photos from specific sites to individual folders and having to select every photo individually is both time consuming and can lead to photos being missed in the process.
Additionally background uploads on iPhone would also be great but I understand that may be out of your hands
Psionic2007b - Lovely to see how Dropbox adapt working with my reading workflow
Since a friend introduced me by sharing a link about Dropbox for a file I need about 6 years ago, I have adapted the name and brand. Thanks for that. Seeing how it’s has grown to be involved when I started working with other devices, Dropbox kindly supported my digital storage needs on the go, now even better allowing me to keep track as proof evidence of PDF files of websites (for collaborative purposes) I read In Safari on the iPad is awesome so thank you for following me on my digital journey.
SparkieGal - Could be MUCH better
I have close to 100 photos I shared with myself - I run a photography Instagram & like to edit the photos, watermark & upload them via my phone - I sent them to myself after uploading them from my camera to laptop, and now I have to click each one in the folder individually to “export” them to my phone. Surely there’s a better/quicker way where I can select either all in the folder, or just the folder from my files & “export all” to my phone? It’s so incredibly time consuming, but it’s the only way I can do things. I have some very powerful editing apps on my phone, and nothing on my laptop (it’s a work laptop anyway!) so there is no way I can do all the work via my laptop.
bill24856 - Massive storage hog
I love dropbox and use it for everything - always will! But i recently got an alert that my ipad storage was nearly full, and that dropbox was taking up 25GB+ worth of space. The fun part is that i have NO offline files saved, so that number should have been 0. I’ve deleted and reinstalled the app to fix the problem, but i’m reeeeally hoping this doesn’t become a regular issue that i have to do over and over.
If you’re having a problem like this, take a look at your offline files, clear your cache within the app, and if all else fails, uninstall and reinstall to get your storage back.
Dank1975 - Needs to be able to upload on the background
This app is amazing but needs to be able to upload files on the background without having the app open and the screen unlocked, I've been trying to save 10 files from my phone to a folder for the last 3 days... it's really frustrating... specially since the screen locks automatically every 3 minutes
Topshelf 25 - Good before they got greedy
I was one of the early adopters of Dropbox and also used their top tier payed plan. These guys eventually got greedy, doubled all of their prices and forgot about the people who made them. Anyway then I looked at Microsoft again. Wow the office 365 suite has come a long way since I first looked at it and integrates well with PC and Apple well now. For half what I had to pay Dropbox I can put my whole team on 365 with unlimited storage, plus the full office suite all included. One Drive and Onenote are awesome. I also shut my Evernote account and switched to OneNote. I work paperless on an iPad Pro + PC and everything syncs beautifully. Short answer, you don’t need this greedy company anymore. Ditch em.
D S Josan - Picture show everywhere
Hi. I liked dropbox from very begining since i start using. But i think there might be little more improvement. The picture which we moved from POTOS to FILES create under different names, should not be shows up in the Photos afterward. Once we moved them from Photos to Files they must be erased from there because we are moving them not just copying.
Hope you will think about it.
michaelch22 - Keeps shutting down Update
The latest update seemed to break it. Keeps re-opening at the login stage.
Fixed now. Had to reinstall. They made a change without telling me that the limit on syncing devices is now 3. So it wouldn’t let me in. It was clogged up supposedly synching devices I no longer even own from years ago. It would have made sense to drop off older devices. Very annoying.
invenio - Playback is awful
App is good to upload documents and make them available on the go or at your other computers, but this is hardly revolutionary in 2018. Dropbox has pioneered that and credit to them for that.
What irks me about this app is that you have no good controls to playback movies or audio files. Try skipping back a few seconds and you find yourself swiping back and forth to seek to the right spot, wasting a lot of time. That should be as common in 2018 as making files available on the go.
ParisM1234 - Amazing customer service!
I have had drop box for a few years and always found it great! Recently I had issues with my Dropbox and asked for assistance in the Dropbox community. They replied within a few hours and were extremely helpful in finding a solution to my problem! Some of the best customer service I have ever experienced!!!
Wordalone - Constantly crashing
After logging on the app insisted that I was not logged in. Then logging out to reset the app I was not able to log back in. When later I was able to login and mistyped my password the app sort of froze in a state where no matter what I typed it told me the system wasn’t available.
Today trying to login again the same freeze occurred. Deleting and reinstalling the app allowed me another chance to login but when again I mistyped my long password it again froze. One last uninstall and reinstall allowed me access long enough to download my videos and cancel my subscription
StinkyPeteThePirate - Missing simple features acknowledged in earlier reviews
A review by ‘SparkieGal’ dated a year ago (currently Dec 2019) mentions the lack of the ability to select all the files in a folder at once for export. And how you have to manually select each file in a folder, which is really frustrating when having to export folders containing many files. “Select all” has been basic UI functionality in apps for decades and this key feature is still not there in the Dropbox iOS app TEN YEARS after its 2009 launch.
Olly V - Love it!
**Update** the developing team listened to their clients and added this feature which works perfectly. Keep it up team!! 👌
Hi, I see this has been raised by another reviewer using the app for social media tasks. I also would like to bulk select and download images from the same folder. Sharing and exporting then saving to phone each time is horrific. Otherwise I love the app 🎉
Kretschmer71 - My most reliable cloud sharing
I’ve found Drop Box to be the most reliable, efficient way to share files (video, photos and large presentations) with colleagues (internal and external).
I travel frequently and use a few of different cloud based sites, none work as well and as easily as drop box.
Rhicune - Would benefit from a loop button on music.
I use this app to download and listen to music in the background of when I do tasks such as checking messages or creating artworks, but I noticed that it lacks a looping option for such files.
I, and perhaps many others, would benefit from a loop button for music in order to not have to repetitively press replay over and over.
Thank you for your time.
mrrock3173 - 3-device linked limit
I have been enjoying using dropbox in the last few years and recommending this to a lot of my family members, friends and colleagues. Though, I think the recent move of dropbox to only 3-device linked on free account has a huge impact on many people. I can no longer use dropbox on my phone, tablet, laptop and work computer. This had led me to use onedrive. Quitting dropbox is sad but the cutting off current users’ benefits has a result.
P/s: I think 5-device link would be a sufficient number.
Dlinkwint - Add a hyperlink option
I use the app for storing plans and drawing for use on the run and while onsite. Would be great if there was an option to utilise hyperlinks. There are apps out there that after you've uploaded your plans, all detail, section and elevation callouts on the plans automatically activate, creating hyperlinks. These allow whoever accesses the plans to easily navigate between plans.
Would be a great addition to Dropbox!!
Fes737 - 💩 Bonus Storage 🤬
Funnily enough I was miffed into believing that recommendations to friends (that DID sign up new accounts), linking apps such as Facebook and/or pretty much writing a review like this would all lead to my Dropbox account being credited extra storage space 🤥 Fool me ! I whole heartedly recommend installing and making the very best use of Dropbox FOR FREE, please don’t expect the promised rewards. So now I have clarified the pitfalls .... allow me to regress and highly recommend the use of this FREE tool.
antman. - Awesome service worth paying for
I couldn’t live without my Dropbox. But on the iPad, I am still wondering why they don’t have a way to support long file names because they end up truncated and there’s no easy way to see them in their entirety. Please add support for different views please, we don’t need empty space to preview our files when we can’t see the full file names anyway!
Shake the Trees - Query
I am only a small user with the basic app. My Dropbox is not showing when I touch "send to" and I need to upload some photos for safe keeping. In my looking around I found and deleted an unknown device, someone is in here with me? Spooky.
PrincessTamK - No editing on iPad - what’s the point?
Dropbox whilst good in theory makes it so difficult to access on iPad. Not via a browser and so why they created a worthless app is beyond me. My MacBook Pro is currently broken and my files are in Dropbox. I normally edit via a browser in G Docs and whilst it works in a browser on my laptop, it doesn’t work in a browser on iPad. So of course, let’s go get the app..... nope! So again, why bother creating an app when it does nothing different?
Such a useless platform.
sebhans_ - Can’t even function
I upgraded from a 7 to a XS last week. On the 7, the app worked amazingly with no problems ever. But since changing, the app freezes all the time. I will get two folders into navigating and it won’t respond until I restart and wait a few minutes. I rename a folder and all the contents of the folder disappear for several hours. It’s been infuriating. I understand that it’s a new device and it can take several weeks to optimise, but for it to freeze from basic usage is a bit absurd.
discraceful - Not happy
Trying to contact Dropbox to get advice on how to remove 2 step verification to no avail.
Reason being I had a number text messaged to my phone to access my account but when I resigned from my job my employee wouldn’t release my number back to me so now I can’t access my Dropbox account ( with 15 years of family photos etc)
Dropbox advise they cannot help me which I find staggering. Surely they must be able to quickly identify me and lift restrictions to gain access. What would happen if the telco went bust what would happen then for people to access their accounts?
Be very careful people with your access to accounts
Dropbox are happy to take your subscription money but are not any help when it comes to assisting their customers when in a crisis.
Very very annoyed and disappointed with Dropbox to say the least.
Xteeclalz - Keeps getting worse over time
A great service and actively developed you would think the iOS app would get better over time?
It’s prettier. But does not feel like an app made by people who enjoy spending time within a file browser.
- Information density keeps getting worse at the expense of prettier. At the top of every folder: 1/3 of the screen is taken up by SHARE. Should that be the top priority?
- no ability to select all files?
- no ability to refresh the view? It’s a syncing service. Shouldn’t it be assumed someone somewhere else is updating things?
zoe murphy - Look into this bug please 😩
This app was a little clunky but straightforward nonetheless, now it’s just impossible to use. I can’t export ANYTHING, I have to email photos to myself which literally defeats the purpose of the app. I can’t even view a single document, just an endless loading wheel. My phone is up to date, I’ve deleted the app and re-downloaded it, logged off/back in and nothing is working to alleviate the issue. Please look into this bug, I don’t mind the app otherwise (when it works!)
RNG 96574 - Best in class syncing, not enough space.
Syncs well, seamless operation between desktop, phone, iPad and the application is one I prefer...But 1TB is not whopping anymore. To get 2TB you need a business account which is horrendously expensive. I need 2TB. Other cloud providers are offering 2TB on a lifetime subscription, with an excellent app and security. So back to the free Dropbox account, which is so small to be all but useless..I’ll keep the account, one day you’ll be competitive again.
g.samko - The worst app I have ever used
This app is an absolute joke. It constantly crashes, takes such a long time to upload photos or even to make one folder. It’s not user friendly. But the main thing is it that it can take me an hour just to make a folder and then upload 20 photos because it crashes at least 10 times in the process. Considering drop box is used so much by businesses I’m sure you can create an app that can function efficiently.
Bri111111111111 - Can’t cancel subscription
I got the subscription so I could download photos a photographer had taken and put in a Dropbox. Trying to cancel IS A NIGHTMARE! I signed up on a mobile device and have cancelled my subscription in my iPhone settings. I keep getting emails to update my payment method and on the Dropbox app it still says subscribed. When I try to cancel through the app they say go to the App Store. Such a joke. Don’t sign up, they make it too hard to unsubscribe. This should be criminal.
Ra' M - Best syncing across multiple platforms. Worst sorting.
Dropbox is amazing for syncing and sharing large numbers of files and folders across multiple users and platforms. The sync is totally robust and very fast even for large files and recognizes changes in the smallest of Metadata. The only thing I hate about it is that when you upload photos it can only sort by uploaded date, not created date. This is really frustrating and annoying.
claire4217 - Great for PDFs and important documents
This is great for transferring files between my windows pc and iOS devices. I only have the free version so limited storage and you do have to unlink devices regularly but the convenience far outweighs this minor hassle.
Jey_Bird - So difficult to cancel.
I have been trying to cancel my subscription (I don’t recall signing up) and it just takes me in circles. Says I cannot cancel. To manage my subscription in App Store yet does not appear under subscription in App Store. Non responsive customer service. Doesn’t merge easily with WIX. Starring photos doesn’t mean anything. Waste of time. Many other programs that I have had ease with that I would prefer to use moving forward like google drive and one drive.
Summy64 - Why?
Thanks for removing ‘Sort by Date’ in files. Great move!
Now I can’t see what I’ve recently uploaded, without scrolling back through hundreds of pics!
Also cannot move separate pics between folders anymore. It always reverts to the folder you’re sending from or gives you a limit of 5 other folders to choose from. The folder you want cannot be found.
BTW: when are you going to fix Dropbox’s inability to select ALL pics/screenshots from the camera roll?
Most times, the last pic or screenshot on my camera roll is either missing, or shoved hundreds of places farther back in the camera roll!!!!!!!!!!!
My god this is a frustrating app to use now. I truly hate it. Gonna have to look at other options now.
Lethal123 - App crashes when clearing cache
Great app except app crashes every time I try to clear the cache. Doesn’t even display the dialog box asking for confirmation. Just crashes once you hit ‘Clear cache’.
Uninstalled & reinstalled the app but the problem remains. Using Mac OS 13.5.1
No problems on the iPhone though - works perfectly, along with the confirmation dialog box.
Davidrev - Why do I suddenly need to pay for off line files?
It was so handy being able to take files off line. And I love that I can view a document for a presentation without constantly having to wake up my iPad. But why do I have to pay for something that used to be free - storage in my own device?
Love the app, not the subscription!!
Spice Family - 5 star
Sally is so professional, enthusiastic, warm and lovely. What we loved the most about Sally’s photo taking was the black and white photography and how natural the family photos were.
Thanks so much and highly recommended
jimboAU - Downloading flies to send to people is painful
The assumption that every file I share will be shared via a link and new user account being setup for the recipient on devices leads me to use other methods whenever possible.
If the one remaining method of downloading files is removed I will be stopping my paid subscription and moving to another service.
Frank48106 - SCAMMERS
I upgraded for a month and as not wanting the extra bonuses I then downgraded. Dropbox proceeded to charge me for that month... that’s okay but then after cancelling Dropbox then charged another month for absolute no reason. I then contacted them to find out what was the issue and they explained how it wasn’t their problem and I would not be receiving a refund. If you get this app DO NOT upgrade as you will be charged even when you have cancelled!
dukeofearl.p - Needs a redesign
The app works great however the iOS interface needs a complete redesign. Viewing photos as small thumbnails is difficult, no ability to increase the size or change the layout. While the integration is market leading the overall layout and usability is outdated and needs to be modernised.
Kratoklastes - Absolute GARBAGE App ZERO Stars.
Why is the entire sidebar restricted to phone-screen size? I didn't buy a 12.9" iPad in order to have file lists in a strip down the left side of the screen. You obviously did't spend the extea $5/hr to get coders who could conditionally resize screen elements.
Why no ability to select and copy FOLDERS?
Why no 'select all' functionality within folders?
It's an absolute travesty that the lowest possible 'star' rating is a ;1', implying a mark of 20%.; if I delivered a piece of software this hopeless I would not expect to get [aid.
I guess you guys are about 10th in the desirable career destinations for coders (both Apple and DropBox, I mean)... so you get second- and third-stringers. Even Microsoft garbage is better than this app.
Lorenzo from Oz - Useful, mostly
Dropbox is an extremely useful document and files storage and transfer tool. It does have some irritations, such as the way scrolling can get “stuck” on a particular document, but I use it almost every day.
Snadllecans - Could be better
I came from Google Drive and the Dropbox app (and web interface) are serious less refined. Maybe that’s to be expected though. The app takes 10mins to open any PDF and the web interface consistently fails to upload files (and it isn’t an issue with my internet connection in either case).
Anxious+ - Increased cost
Dropbox is a great and useful tool. However, there was a huge hike in the cost which I did not appreciate. I did not have a choice in NOT upgrading My account. I don’t need some of the extras that were added. I was perfectly happy with what I had for $120 a year.
clouise104 - Just amazing
Love it! Can use the app when I turn off my device which is perfect and can hold lots of documents.
Had a bit of trouble logging in but apart from that amazing x
Dreigon - Keeps running in the background
Dropbox keeps running in the background, I have uninstalled the application multiple times and I do not have camera uploads enabled (I use iCloud photos).
Due to running in the background practically 24/7 (as indicated by the battery menu) it drains around 40-70% of my iPhone XS Max battery. Making it last only 4 hours.
Ridiculous. Uninstalled for now until they fix this bug.
dlg1111 - I have cancelled
I have cancelled this subscription numerous times can you please confirm it is cancelled I keep being bombarded with message, and I verging on harassment I don’t want the subscription and I cancelled it and I have received another email this evening threatening if I haven’t cancelled I will be charged why am I getting this if I have cancelled? It said it was a free trial and you can cancel with in the time frame which I have done.. I am not happy.
© 2019 Dropbox
k_bkb - Improvements needed
I do not know if it is my account alone but when I go to delete photos off my account, I expect them to be deleted and not reappear if I close and reopen the app. I try and free space up for new photos to be added but it is impossible to happen with this issue.
kallen1 - Would be totally lost without it
Dropbox has saved my life more than once, holding paperwork i have needed at a later date.
Jezzzaaaaa - Very disappointed- unsuitable for professional use
We pay a premium each month for a dependable and functional service. Clients have been left in the dark at the last hour when delivery deadlines and time is of the essence. When link sharing does not work, especially after chasing it up with Dropbox, all credibility is lost. We are not happy customers at all
l l w 34 - Freezing problem
This version of Dropbox did add couple useful features however for some reason it keep freezing all the time it is very annoying
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Veendot - Best mobile file sharing app
I use this app for sharing files for both work and personally for music. Absolutely love it! Everything syncs up so fast and no security issues 🙌🏾
M the learner - Appreciated!
Consistent great service over years
Especially when my files were corrupted and an earlier one had to be used!
lazybone69 - App freezes
App freezes and will NOT load images, export, or even view the images with out the loading image. The only way to obtain images is to log in the old school way and through a web browser
23454214579(?!$;: - Terrible
It synced to my ex husbands phone without my permission and we made many attempts to disable his access with no success.
They also make it ridiculous to cancel an account!
DJ-Perturbed - Major Glitch!
Up until yesterday.. I have used Dropbox for work everyday all day long! And I love it. Easy to use.. never any issues.
But now it won’t upload any of my files. It says it’s full , but also tells me I have only used 25% of my available space! So now you want me to pay for more space that I don’t even need? Not happy !!!
Bellsnells48 - Disappointed
We used to use this app often and recommend it to friends NOW for some financial reason they have limited us to 3 devices only. As we charge an account 2 phones 2 iPads and the Pc we are over the limit. I think that asking 15:95 a month for a service we used to get free is highway robbery so try something else.
aplomb 83 - Bugs
Still the app is full of bugs and glitches
hell medic - Problèmes à corriger
Des fichiers ne veulent pas ce transférer dans Dropbox et le mode hors-ligne bug souvent. Dropbox prend trop d’énergie dans la batterie.
Robert Chomiak - Formatting Nightmare
Dropbox has been a 5-star app that has worked perfectly. But the latest version is a fail. The format of Word documents is glitched on my iPhone with its faint-looking font and indiscriminate bolding. Now I’ll have to try to find out how to dl the previous version.
vancouverdave - Cash Grab. Now Limits to 3 devices. Find something else.
Well you did Apple a big favour! I have switched to (payed) iCloud.
Used to love DropBox (5 stars) but now won’t let me add new devices anymore without upgrading to $160/yr.
I have made tonnes of referrals. No more.
Who only has 3 devices these days?
Try OneDrive or GoogleDrive instead for free, or iCloud if you are a big Apple user.
Elderly-learner - Computer idiot
This is a wonderful service.
IraE14 - Suppose to be a trial
My credit card is charged already. I tried filing for refund on iTunes and apparently I don’t qualify. I thought trial wasn’t suppose to be charged until after?
Plateauist - I'm quitting Dropbox 👎
Can't wait for the iCloud folder sharing service that's coming this fall. Dropbox used to be my favourite productivity app (by a mile). I've been a paying subscriber for 5+ years. I recommended it to so many people. But now, for some reason, you decided to transform a perfectly seamless experience into a disaster. On the Mac and the iPhone. Now your app is annoying. Now your app now gets in the way. We didn't need a file directory and a dock icon. We needed a simple and seamless solution. You already had it and now you've lost it.
goldtile - How do you download?
How do you download multiple photos from your iPhone to your Dropbox? Either I don’t know how to or there isn’t this provision. Why can’t you select multiple photos and drop them to your Dropbox?
x_Samantha - A ridiculously limited app in 2020. Goodbye, Dropbox.
I love that Dropbox is multiplatform and can be accessed from any device, however 2GB of storage free is laughably stingy in this era. What is anyone supposed to do with that in 2020? I would happily pay for more storage, but 15.99 a month is totally ludicrous! A one-time payment of 15.99 is still a bit expensive but would be 100% worth it; asking for such an amount monthly, on the other hand, is a joke.
I must also mention that the Dropbox app now has a three device limit, as a result, productivity and seamless sharing takes a nosedive if you're using this app for school, work, or even as your main cloud storage (I'm sure most people, like myself, have more than three devices).
I would recommend using Google Photos, Google Drive or Microsoft OneDrive for anyone looking for a better, inexpensive, unlimited app that is also multiplatform. Adiós, Dropbox.
Bearded Guy - Best of the best
I have used Dropbox for years and I feel safe knowing my data is secured and safe.
Meunim - Pas très pratique!
Partagez des fichiers text à partir d’un iMac sur un iPad , des problèmes de caractères accentués quasi illisible. La version Dropbox sur Apple store devrait être compatible avec les caractères accentués.
BabyVanDriver - Not uploading camera roll pictures
The app has stopped uploading a lot of the photos on my camera roll. It seems to be doing all videos but most photos or screenshots aren’t being uploaded. Update: have done what developer suggested and it is still happening. There are 7 photos from last night not uploaded but camera upload says it is done. It is only showing videos for the past week, no photos. When I “tap to view my photos” it takes me to a screen where it is showing photos from 2014 as “modified today”. I didn’t modify any of this photos. And yes I have given the app access to all my photos and videos
UPDATE - I reached out to DropBox Support on Twitter 10 days ago as recommended but have heard nothing back.
ecnepsnai - Camera Uploaded Misses Photos
I rely on Camera Upload to upload ALL pictures and videos I take, but recently Dropbox has begun to totally miss large numbers of photos and videos on my camera roll and never upload them. How in the world could this not have been caught during QA? Pretty huge failure for a backup feature to miss files.
Dee Sinnatamby - Larger quantity of pics
If you have too many pics (250-300) to upload together, Dropbox organizes it according to its own algorithm (not even chronological). Maybe it works better from laptops as opposed to handheld devices though (?)
amnicklom - Fills your email with upgrades
Continuous email about upgrading or box is nearly full,
This is the same as Downloading a virus.
Midnitteangel - Used to like this service
Now it seems like nothing but a pain. I have lost a lot of files, but I will be moving what is left out and closing dropbox. I don't want to loose any more memories i have chosen to save on the cloud. So disappointing. Oh, and based in the reviews, I’m late to the fame on that one (no recent reviews that I could see)
-mp12345 - Terrible customer support and fraud !
Buyer beware - I did not opt in for a package and they billed me through apple. Then I cancelled it and received a copy of cancellation and they still charged me. This IS FRAUD!!!
They also make it impossible to locate anyone for support - clearly on purpose.
Jamin11 - Latest update = big problem with photos
It seems a significant portion of my camera roll is re-synching with the date/file names all the same and unrelated to the actual date photo was taken. Please fix developers before my photo organization is a total mess!
Intervalia - Fix the cache clearing please
90GB of cache that can’t be cleared unless the app is removed and reinstalled is not reasonable.
Adamnour - Can be much better
Please add PDF editor and ability to open multiple files on different tabs.
Saghtfbjy456 - Not well integrated in iOS
It’s not possible to add pictures directly from Photos nor is it possible to import them from the Dropbox app. Also I cannot create new folders, many the function is hidden somewhere. The app is now pretty useless on iOS.
Nick no way - Subscription
Griandma - Can not get it to work properly
Can’t get it to work
PatDiLalla - Upload « live » photos
Very disappointed to realize that none of my « live » photos were uploaded to my Dropbox account. This needs to be fixed!
dstea423 - Amazing features
Brilliant. I love Dropbox. The page scanner is super cool. Maybe make a colour version?
The Doobler - Cut me off? Goodbye.
Locked out of app on my older iPad, and won't let me use the web interface? Goodbye. I look forward to ending my paid relationship with Dropbox.
zephyr707 - getting better, media player needs improvement
this app continues to get better, but please be careful about not letting the data footprint becoming too bloated like so many other apps. in addition, the media player, audio specifically, could use some work either using the native iOS version or something better than the existing one. the current player has simply a play/pause button and a difficult to use seek bar and also does not allow seek function in the iOS control center or in the lock screen. only the play/pause button function. it would be great to get the +/- seek/skip button and allow speed adj and other common functionalities available natively in the iOS system
م-ن - Thank you so much.this dropbox is wonderful.
bnerv - Lame
They make you register an account and if someone sends YOU a file is over 7 gigs they make you pay monthly 16 bucks… that is very lame
Jaden D - Apple Tags!!!
Hey guys love this platform to the moon and back. Would love to be able to see my macOS & or iCloud Drive tags I add to files. Being able to see that would allow me to even do more with Dropbox on iOS.
Gfwp - Great File Storing App.
Convenient and easy data & file management.
shalhie - Dropbox
Disappointed. I try to asking them to cancel my account but continue taking money for my credit card, please don’t want to continue subscribing and you can’t take anymore money for my credit card because I cancel it and can’t take the money anymore. Thank you!
Soleils40 - J’adore
Super facile à utiliser❤️
jagdeepbrar0001 - Garbage customer support
I am using it from 2 years. I have sync issue now Dropbox is not uploading files. I tried to contact support but they didn’t even help me to fix that. Garbage customer support.
jenlh123 - Slow to upload
I have been trying to upload all my pictures from my phone to Dropbox and it takes a long time to do only a few pictures. I feel like there has to be an easier way to get them all downloaded and with 3 kids under 4 I really don’t have time to figure it out. I used to enjoy plugging in my phone and the download happened. Now it just seems like since I’ve added storage this isn’t the case anymore. I am not too sure why.
Earthbound Nephilim - Refuses to sign in
I have been trying to use this app on my IPad and it absolutely will not let me sign in or even tell me what is wrong. I get an error that it can’t sign in but the only options to even try to fix this unknown error are forgot password or single sign in which also doesn’t work and it’s absolutely stupid.
A19873 - Worst
Won’t let u delete it and keeps billing you impossible to cancel free trial
DrPasha - Dropbox Change My Life
I own a printing and designing company in Canada. It was my dream that whenever I do any design work at my office, I could have continue the same work at home from the same point where I left at the office. Finally my dream has came true..Thank you Dropbox
aianc - Space available
Too little space for the basic package
Baxmobile - Painfully annoying.
I’ve been a paid dropbox user for years and years and almost every time I use it I question why I’m such an idiot. It’s painfully annoying to use and update after update only changes the interface to make it yet again a step more annoying. Do yourself a favour and seek out another file transfer system because Dropbox is awful.
Islogue DesClaques - Dropbox
Tarif totalement ridicule et exagéré pour le service rendu. LoLoLoL .. Puisque que le script de note m’oblige à donner un minimum d’une étoile afin de prendre en charge mon commentaire,je me résigne à le faire malgré tout mais qui ne le mérite pas.Juste le script lui même qui force un minimum d’une étoile manifeste absolument un manque de respect au utilisateur. :/
ree ty ard - Expensive
$12.95 a month for 2.5 GB???? Or $155 per year. Come on!
Africa-Europe - Outdated garbage
Forcing me to download your garbage app because some people live in the past is completely unacceptable. Tying to access my contacts is also not acceptable. Dated platform that shouldn’t exist anymore. Terrible and pathetic.
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