Air Canada + Aeroplan App Reviews

VERSION
5.40
SCORE
4.7
TOTAL RATINGS
10,884
PRICE
Free

Air Canada + Aeroplan App Description & Overview

What is air canada + aeroplan app? With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet.

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD?
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.

😍 Do you love Air Canada + Aeroplan app? Please share your friends!

share facebook whatsapp twitter pinterest email telegram
App Name Air Canada + Aeroplan
Category Travel
Published
Updated 12 December 2023, Tuesday
File Size 363.58 MB

Air Canada + Aeroplan Comments & Reviews 2024

💸 Want to send money abroad for free?

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Poor app performance-took my money!. I have tried to like using this app but it always returns an error when trying to complete my purchase. Usually resolved with a live agent except… This time it returned an error and produced a ticket that disappeared and did not register as a paid booked flight. After speaking a live agent they had no record of my transaction yet took the (2k) money from account. I spoke with my bank to confirm the money was paid to AirCanada and it was. The money went out to AirCanada. Yet AirCanada claims no money was received and that the transaction would “fall off” after 48 hours. I have an open dispute with my bank about this and today is the end of 48 hours and still my money has not been returned. I can only surmise that it is a bias to USA customers? Will update as this gets resolved. In the meantime if you need to fly on this airline call and wait the 60+ minutes to speak with a live agent. The app is absolutely useless.

No keyboard to log in on the iPad app. On the iPad app sign-up page, the keyboard doesn’t show up to enter the login credentials. You need to write them somewhere else like the Notes app, then copy and paste. How is it that such an app can get so many 5-star ratings? Okay, here’s an update. The screen when no keyboard showed up was at the very first time I wanted to create an account on this app. (I had an account years ago, but somehow it was deleted.) Now that I got a new account on a computer, the login screen on the app shows a gray bottom-third area with an option to bring the keyboard on the left-bottom of it (and also presenting my login email on the top-middle of it inherited from the shared Keychain). That gray area never showed up during my initial creating-an-account process. There was and is nothing wrong with my iPad as suggested by the developer, so I’m sticking with my rating.

Ok, but needs better features. The app usually works ok, but there’s no way to search for eupgrade availability for flights, and no way to see prices across multiple days (as on other airlines’ apps). Also, the app is very buggy when trying to do seat selections for booked flights.

A Suggestion for a More User-Friendly Interface. While the app currently opens a browser session for most operations and requests, I believe there is room for improvement. In my experience using other airline apps such as Emirates and Turkish, their user interface was exceptional compared to this one. Please don't take my feedback as a compliment, but rather as a suggestion to consider enhancing the user experience by rethinking the way the app is used and making it more user-friendly.

Embarrassingly Arrogant Customer Service. Air Canada lost my bag while I traveled from YYZ to DCA about 10 days ago. You would expect that after having the audacity to charge for checked baggage they’d at least attempt to get in touch with me to make things right after my bag was delayed for 3 days. But no, not only does Air Canada not have the shame to reach out. They don’t feel the need to respond to my requests submitted via their own form. They know I paid via their own app but will act like they don’t have any accountability to their customers.

Love This App. I find the Air Canada app very user friendly. I appreciate the alerts to check in as well as the update notifications. Especially love “your flight is now boarding!”

Lost my bags, no customer support, AVOID at all costs. They lost my bags last year and they still haven’t reimbursed me. There is ZERO customer support. I fell in the trap to book with them because they were the cheapest option but it was a disaster!!! Never again this mistake. Better pay a slightly higher price and be sure that if things go wrong the company will support you. Air Canada doesn’t do that, avoid before it’s too late.

Easy to use. This app is amazingly easy to use and helps so I don’t have to look far for my information

Problem. I booked a flight and picked my seats and when I went to check in magically didn't have seats and it assigned my wife and I two random seats apart from each other. I attempted to change the seats but the app would not let me and called customer service and they couldn't help either...going to be a horrible flight😢

Helpful. I always find these airline apps helpful because it works for many things for me digitally and I don’t have to hold on to my hard copies of boarding pass, tickets, etc.

App doesn’t recognize booking. My iOS is 16.2 and prior to updating to new iOS I had no issues bringing up my reservation within the app. App is updated to latest version. Thankfully I can check my reservation on the website but this is highly inconvenient seeing how I will be flying soon. When I try and add my reservation in the app it says “Booking reference not found (RetrievePNR - 2301)”

I love Air Canada 🇨🇦. Always has been a reliable airline and as a classical musician who has to travel with my viola, the airline crews have always been super with me— very lucky! Just flew from Buenos Aires to Montreal and had amazing experience! Highly recommended 🤩❤️

Shared calendar with shared reservation deletes flights. We have a family shared iCloud calendar. We also share reservations in the app. The problem is that when the other person taps on Trips at the bottom, the app sends a deleted notification to the Calendar Inbox to everyone else. It says “Flight … deleted by …”. This should be fixed ASAP. Also, there are a lot of taps (steps) to see basic information, and information comes piece-wise: why can I see all information other than the terminal info, which I can see on the next screen? Why not include it in the previous screen? And so on.

Is this app done?. REVISING TO A 1 out of 5. This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing. And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen). Absolutely unacceptable. —- Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate... Like how is this considered version 5 of an app when I don’t see it as version 1?

Terrible. I’ve noticed something about App updates over the past few months. An App may have 5 stars but look at the most recent reviews and they’re all negative. I have no idea what this App used to be like but it is awful now. It took 5 tries to create an account, each time I had to re-enter my login info and a new verification number sent to my email. Finally I got the account created and tried to download my flight info. I got boarding passes for my wife and I for the first leg of our flight. For the second leg which is overseas, I got a boarding pass for my wife but none for me…then I got a second boarding pass for the first leg…then the app crashed.

Freezes with searching. You get many errors on this app, and after each update you would guess a bug would be fixed a nd you dont get that issue.

Great improvements!. Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App.

Not bad. Fairly intuitive interface, really simple. Used to not be so great, but it has tremendously improved. Still lacking a few features, such as direct access to Aeroplan, but other than that it’s pretty good.

Love. The app displays a countdown to when your trip is which I absolutely love. You can see and change your seat, along with being able to see the entire plane very easily. The set up is great

Standby & Incoming Flight. I cannot see the upgrade/standby & incoming flight information anymore. I use the app often and this wasn’t a problem until recently. Every time I click to see the standby/upgrade info or the incoming flight, it just changes the time between military and standard time.

Underwhelming and underperforming. The app is seriously slow and unreliable. - flight time change was not notified and not updated in the AC app even within a day of flight, while Flighty updated and notified way ahead. How does the airline’s own app is behind for its own flight??!! - after the tortuously slow check-in procedure (in its web site, not even within the app - what is the point of the app then?), it kept failing to add boarding pass to Apple Wallet, with repeated error messages. - the app still didn’t show I was checked in even 2 hours after. Still trying to get the boarding pass as I am writing this review. - after my flight cancellation notice was received, they booked me on a code-shared airliner but there was no update on that flight in the app. I had to scramble to find out the terminal and gate number frantically due to the short lay over. (Hoping Flighty will help with this kind of issue from now). - did I say SLOW?

RA Menendez. Quite a comprehensive app with easy navigation and troubleshooting except for cancellations and refunds ( by phone with Aeroplan! ). The app saves a lot of time vis a vis an eternal phone immunization with Air Canada ( although representatives are cordial and professional ) I have not tried a multi city travel plan yet , but will soon. Very little room for improvement. Great job !!

Never had such a glitchy app and service before. I downloaded the aircanada app since I spent a whole day trying to change my reservation on the website and it would time out and prices go higher and the calling customer service either kicked me off or on hold forever. The app isn’t better since I can’t change the reservation either or they can’t find existing bookings. Super disappointed with air Canada in general

App NOT DESIGNED PROPERLY. All Apps should be earlier iOS compatible ie. Backward Compatibility. It is now a big headache to go thru websites, especially when an App is available for ease of use … just imagine a person with an iPhone 6 has has iOS 12 only cannot access his/her Aeroplan account and has to compulsorily go thru your website … image your family elders trying to navigate thru your website, instead of using the App, which has ever available directly

Great app but dissatisfied with customer service. This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!

Worst airline app. I will say this is the worst airline app I’ve ever ever. Completely non intuitive, seat selection fails to work a majority of the time, and the design is something I would have expected from a third tier airline 10 years ago. Please, go look at Deltas app. See how intuitive and easy it is and how well they’ve designed the UI. You are the flagship airline of Canada. Please do better.

Not Complete-Missing Baggage Tracking. Unless I missed it, the app does not have the capability to track your baggage. This is a very convenient feature with other airline apps from Delta, United, American, Lufthansa etc. Add this feature and it brings it closer to par with its competitors.

Cannot Access Tickets. While I am usually a huge fan of this app and a fellow Product Lead on a global mobile app, I found a Sev 1 issue that is impacting the user experience. My ticket is not accessible in the app, both from the reservation and the quick action drawer. It quickly pulls up and then back down, without the ability to interact with the ticket or download to Apple Wallet. I also tried the text a ticket feature but the web view simply times out. There’s no way to access my digital ticket so I had to retrieve a paper ticket. Hope your team can resolve this quickly as it impacts the traveler experience, especially leading into a busy holiday weekend!

Link to Aeroplan Number.. I like the app, but it is annoying when I’m logged into the app, and then check in for flights, and it doesn’t populate my aeroplan number on the boarding passes. Which requires re-checking in to make the add. Otherwise it is a good app.

Change Seats?!?. This app is only moderately good for viewing information. Actually doing anything like booking or changing seats is terrible. Example: I currently have round trip tickets and I want to change seat location on the return flight. Every time I try, it shows the right flight/plane but shows I’m sitting in the same seats as my first flight (which I’m really not).

Air Canada App. Usually, I like the Air Canada app but, for about a month now, I cannot get any information about booking a round trip flight to Rome in October. Air Canada should post something to explain why this information isn’t available instead of just apologizing for the information not being available.

Horrible app. Wouldn’t update on cellular or WiFi. Awful app. It is something to be desired. I was in atl. The AC flight was delayed like always. I was getting texts and emails about flight statuses and changes. But the app would not reflect the latest changes. The boarding passes never updated. I was signed in with my Aeroplan creds. I signed out and signed in with no resolution. Rebooting the phone did not resolve the issue. The app has a long way to go to even get 3/5 stars. Please hire app dev folks from delta. Their app is A+ top notch!

Great Design. The app runs smoothly. The user interface is intuitively designed. Easy to find functions like booking a trip, checking your itinerary, and traveller settings.

Multiple days. Love the app and use it a lot. Only criticism is that it doesn’t show multiple days with prices on one screen. Would be nice to see if there is a flight another time instead of getting the “there are no flights available on that day”.

Dedicating this to the wonderful staff of Air Canada !!!. Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.

Great experience. As someone who doesn’t travel as must as I with, Air Canada treated me nice. The service was outstanding and the staff were very kind and friendly. If I could, I would fly again anytime.

Several bugs with the UI - just terrible. There are several bugs. When you click on the Aeroplan tab, the LCBO pop upder appears persistently. Touching close or the X in the top corner merely minimizes the pop under until it appears a second later. This repeats to infinity. Completely useless tab as it’s just the same as banner!! If you’re logged into the app, clicking on estore link mandates another login, even through you’re logged into the app. There’s no authentication handshake - again, this is a simple bug to avoid, and suggests the Air Canada developers are incompetent, or their app vendor should be fired.

Did not work for me. Had to buy the ticket as a guest. Could not sign in for Aeroplan. System took a long long while to process my purchase only to say try again. When I tried again the price of ticket had gone up. Had to pay more. It’s been painful to purchase my ticket this time with Air Canada. Unfortunately they don’t have competition for my itinerary.

Boarding pass on the app won’t load. I can see my boarding pass at the bottom of the app and when I click it the boarding pass flashes for a second and goes away. I’ve gone into “Trips” to click on my itinerary and again does the same thing. I’ve tried the other tabs at the bottom “Aeroplan”, “Flight Status” boarding pass wont stay up. Very inconvenient. I tried rebooting my phone and deleting the app and adding it back in. No luck. App is only good for checking in.

Site is full of technical issues. Last year this was the best site on the iPhone . Easy fast efficient . In the last few months when trying to make a booking a error message pops up and says the company has been notified. Deleting the app and reinstall does nothing, clearing the cache the same. I even called Aeroplan.

Don’t download if you have any other star alliance membership. Don’t download if you’re trying to get your points on United or any star alliance membership. I put in my United number and when I downloaded the app it automatically puts the points in a aeroplan account. I spoke with several people frustrated with my problems at air Canada and they kept saying too bad there’s nothing they can do. And blamed me for downloading this stupid app.

A national embarrassment. Considering this is the largest Canadian airline, one would assume they could have managed in 15yrs to put together a working iOS app for their customers. You’d be wrong. The app keeps logging me out for no reason, it took ten attempts to validate my phone number for multi-factor authentication (no advanced MFA options based on either authenticator apps or hardware keys); when trying to access travel requirements for a specific booking, it keeps asking me for the details of my flight, which is where we started from after all. Even providing again the booking reference the app doesn’t work. Complete disaster for basic functionality and now they want to store advanced facial recognition data… I can only imagine the mess. Time to hire a serious development team and restart from scratch.

Limited functionality and boarding pass glitches. I recently redownload this app to see if it could have reset my issue but no change- boarding passes pop up but immediately close such that you cannot view it nor click the add to wallet button. I’ve had to screenshot the screen while it is mid movement. Additionally the app doesn’t have a lot of functionality, it opens i-frames for everything and takes you to mobile site. All other airlines have native app experiences (seat selection, standby, changes, etc). This is purely a flight status app that launches websites to complete any actual functions. Very disappointing.

Easy and quick to use app. I travel frequently and Air Canada app is amazing and easy to use compared to many others.

Horrible! Last minute flights are no longer 12,500. Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out!

Does Everything but what you NEED. I can book Ubers from this app, but can’t add something as simple as Know-Traveler-Number. While the UI is pretty, it kind of just hides the fact that you can’t do anything with it. Like, you can’t even chat with agent. You have to call them and wait, or you use Facebook Messenger and no on responds. You are virtually dependent on the desktop web like it’s 1999. The agents on the phone admitted they didn’t even know how to find things in the app.

Please go review West Jet app. The app works but is not as good as west jet’s app. I was able to upgrade my seats even after change in on the west jet app with ease. This app it is confusing and unclear what the price is. I think it is $55 each but when you click on the seat it doesn’t state. The home page is littered with ads instead of my flight information. That stuff is on another page/click.

Tough time using app. It’s very hard to make any changes. if you want to make a booking for someone else it automatically picks up your name. then to change the name. It’s so complicated there’s no answer there’s no way to contact them it’s just impossible.

Cannot retrieve boarding passes. There is a glitch in this app that does not allow you to access or save your boarding pass after you’ve checked in. I checked in fine but when I went to retrieve my boarding pass, the tab slid up then down immediately, not allowing me to see or save it. Now I have to go to the check in desk at the airport early, to get a printed pass.

Worthless. Provided NO information about flight. Incoming flight info - not available, seat map - not available, entertainment info - not available. It did have the flight number and when we were supposed to take out. Of course when the flight was delayed, no info was available on the app until every other source had the info. It even took two tries to transfer the boarding pass to the wallet.

💰 A universe of opportunities: Payoneer

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Very good. While the functionality is very good, 2 things stand out as exceptional 1. Showing the incoming flights 2. When entering the booking ref, adapting the keyboard to have numbers and letters so you don’t have to change between is great! Keep it up!

Not the same login as website??!!. Why does this app have completely different login credentials than the online website? (Whee you are forced to create one to even buy a ticket) Why wouldn’t air canada link their profile systems together? This makes no sense.

Great Improvement!. So happy about the new update! Much easier to find my booking on my phone and check for updates or amend parts of the upcoming flight.

Easy to use. The Air Canada App is easy to use and gives you continuous updates on your flights. Very useful!

Just doesn’t work. After the last update, the app asked to change password. So I changed it and checked it on my laptop. It works all fine but just couldn’t log in to the app!!! Tried changing it again, still not working! Don’t bother downloading it.

Missing flight info. I don’t trust this app. On both my inbound and outbound flights AC34 Sydney->Vancouver->Toronto and AC33 Toronto->Vancouver->Sydney the app only shows Vancouver as the destination. To verify I am correctly travelling to my real final destination I have to log into my computer and use the air canada website. I don’t see the point of this app if it does not show my entire booking end to end.

Easy & Informative. Great app. Keeps you well informed of even the smallest changes. Easy to view and operate. Great to manage your trip including seating. Love seeing the days to travel displayed.

Has it been tested recently?. After going through a long process to login (something about an old password but no advice on how to proceed) the app doesn’t find a flight on any date. Not easy to change dates - if it asked for a date range or flexible dates that would be helpful. Annoying that you can’t select one way only. I don’t think it is written with users in mind. Has it been beta tested for international flights recently?

Useless. Mad requests for identity confirmation creates paralysis for this app. Log in. Confirm identity. Log in again. Confirm. Site crashes “oops!” Message insulting.

Won’t let me pay!!. I’m trying to book flights via the app and it has a technical issue when I click on ‘pay now’ - then when I went to book via the website the same flights are $30 more each... the ease of use of the app is great, but there’s not much point if I can’t actually book my flights... :(

So helpful!. I’ve just done a long trip with three connections. Tracking my flights and the connections, including having quick access to all my boarding passes was so easy with the App!

Comfortable plane. I’ve flown air Canada several times from Aust. I find them great. Good can be average but that’s the same for all airlines. One of my flights got cancelled, they did automatically rebook me but it was for 14hrs later, after speaking with them I did get on a standby about 8hrs later. They delivered my luggage to my hotel in Banff by the following morning. I’m just a little disappointed points have not come through to my account & I will have to chase them.

Air Canada Business Class. We flew business class from Honolulu to Vancouver. The comparison of the seat comfort with our Qantas flight from Melbourne to Honolulu was very poor. The seats barely reclined and we’re very hard and sharp. Five minutes after we booked into our flight from Victoria to Vancouver, we received notification that the flight was cancelled for “technical reasons”. We are concerned that this is a device to avoid having to refund the flight. We believe the plane may have been rescheduled to another route, as this practice is common with Air CanAda as they try to meet scheduling demands. We were already lit checking out of our hotel, so we quickly booked and paid for the ferry with a bus transfer. Then an hour later, we were notified that we had been put on a later flight. We then had to call our travel agent in Australia to cancel this new flight and claim a refund. While we understand stuff happens, this sort of thing adds a lot of stress to travel, and we are travelling for 3 months. Thanks for the opportunity to provide this feedback. Frank & Jacquie Hoogenraad Australia.

6+ weeks since booking system upgrade. Still no altitude functionality and still no seat maps when selecting flights

Useful app. Great for tracking your aereoplan status and upcoming bookings

Appears to work...until trying to login to mobile+. The app doesn’t recognize my mobile+ password (old or new), despite following the link to reset my PW. Very frustrating. iTunes reviews suggest similar password frustrations have been occurring since 29 August & 16 September 2018! Please fix this, as your app is currently useless. Until then 1-star, Air Canada app.

App won’t open. Repeatedly crashes

Terrible.. Can’t change date once you search.

Oops indeed. Oops! If you are having trouble signing in, please make sure that cookies are enabled in your browser. To manage your cookies, go to your browser settings. It’s an app on an iPhone!

Multiple issues with info page. The travel hub section has multiple issues. Clicking on the blue Canada icon or the red vax icon (if that’s what it is) takes you to the same page. If you want to explore destinations, you can’t select non-Canadian citizenship. It’s almost impossible to select vax status to Yes, and if you lick out, it almost immediately resets to No. (Surely Yes should be the default position these days?) Then the page starts to reload, with a message saying there was a problem with the page. Over and over. This app needs work.

Bad update. The recent update(s) seems to have changed a lot and it looks much nicer although a lot less user friendly. I can’t even seem to look up multi-city flights, what’s the point of taking that out?

M. This is only a great app as long as you dont have to change flights otherwise pointless

🧠 Join the movement! Experience the world's No.1 brain supplement

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Countdown to fly. Love the countdown until departure date feel more excited about flying with Air Canada

Pass not automatically opening in Apple Wallet. Updates to the app are nice & clean. Functionality seems to be fine. However, when adding the boarding pass to Apple Wallet, it no longer has the option to show on lock screen & it’s grouping all boarding passes together regardless of the date. Pre-update, it would only group passes from the same date & offer to open on the lock screen (there was an option to turn the on or off in the pass). Now, if I need to unlock my phone, it would be just as easy to get the pass from the app instead of Apple Wallet. Please Fix! Thanks

Air lien confortable. Une Aire lien super intéressant et les équipes hôtesses de l’aire super accueillants et disponible

Perfect little app. Perfecto to check in and keep track of all my air Canada flights

Very useful!. This app has all the info we need before travelling and made the beginning of my trip easier.

Can’t book with flight. With the current version when trying to book a flight with the app it closes so I have to go through the website. Very inconvenient as I primarily use my iPhone and apps.

Updated now it won’t open. Fix this please

Air Canada at its best. This app is simple, well designed and works properly every time. If only the rest of Air Canada was a fraction as reliable as this app, the airline would be something to be proud of again.

Best airline app ever. So much updated, like cant miss anything My flight was yyz to ywg Then suddenly time changed Notifications on this app like comes in seconds 👍👍👍👍

Good improvements. Much improved UX, thanks to the top notch UI

Flying experience. The planes have lots of leg room & accommodate us when needed. Flight attendants are polite & kid friendly Any delays staff kept passenger informed I will travel with air canada again

Excellent app!. Excellent app to keep record of my points

Air Canada. It’s to navigate your app.

Flight search is broken. Flight search always returns no flight result. Tried to reinstall multiple times with no avail. Tried searching flights on a browser and it worked but not on the iOS app.

Very helpful in this day and age. I like how crisp the new app is. The ability to view the inbound aircraft is so nice. I’m looking forward to Aeroplan integration into AC app.

Glitches. I can’t even open the app anymore before it just shuts down! All my iOS are updated - needs a bug fix

A worry free way to plan one’s travel. This app is convenient and user friendly. Keeps me up-to-date with my travel information. I also like that there are options in regards to how one would like the travel updates.

Bien. Je vous la recommande, facile d’utilisation et très pratique!

This app is great to get status in your flight. I have been using this app for 14yrs and it is very handy. The only think I wish it had was a bag tracking also with this app. I sometimes fly United and they actually have a bag tracker included in the app. And it would be really handy if this was also added to this app. Thanks and great job on the app

Great app. Easy to navigate and very professional. I really like it!

Update is not working. I updated my app so I could research my next trip. I select airports, dates and search and every time (6 in about 20 minutes) boots me out of the app. Please fix the issues!

Constantly needing to login. Fix this issue with having to login each time I open the app. Terrible user experience.

Digital Identification. The application has trouble recognizing certain passports, such as the Republic of Guinea passport . When trying digital ID with such a passport, it says "unable to continue, the scanned document does not match a passport." It's probably due to the fact that the passport is made with a polycarbonate identity page, or something else, I'm not an expert on the subject, but there is surely something that prevents the application from recognizing the Guinean passport as such. Even with the new update, it doesn’t work. Solve this please.

Needs more things. eUpgrades, bid upgrades, seat changing, more information on bookings all in the app instead of opening the in app browser. Also needs to use live activities and push notifications to show flight updates.

St johns nl. Best customer service I have ever had. The teller went well and beyond unexpected customer service.

Un indispensable. J’étais en sécurité avec toute l’info que me transmet l’application, c’est une WoW!

Sign in glitch. App has a glitch. I’ve had it on my phone for 6 years and no problems. this week it asks me to login each time I start the app. Please fix

Outstanding service. A heartfelt thank you to Bernard in Tampa for his outstanding customer service today!!

Multi cartes aéroplan. Bonjour, j’aime votre application car elle permet de trouver les meilleurs vols avec Aéroplan. Cependant, on devrait pouvoir réserver pour plusieurs personnes en donnant les numéros de carte Aéroplan et de crédit de chacune des personnes. Ça éviterait d’avoir à faire plusieurs réservations avec différents numéro Aéroplan.

Get the AC app. If you fly with Air Canada get the app. It provides Updates, Boarding passes and more. I do enjoy using the App.

Love thus app. This app keeps me informed all the way on my trip. Like that I get emails too about delays and boarding etc. boarding pass is really got on my phone!

Redeemed itself. Update from last review - the app is finally working and it’s working great!! Excellent!!

Air Canada excellent. The app is easy to use. I am impressed with the new interface. Air Canada got it right.

Well thought out.. The integration with the aeroplan loyalty features is nice too. So much useful information available in one app.

Love the app but needs widgets. This app is great. Totally reliable and easy. Please add Widgets and Live Activities. That would be awesome.

FIX THIS ISSUE NOW. Since the last update there’s a bug where it automatically logs you out of aeroplan every time you exit out of the app. And every time I open the app I have to log in again, do the 2 factor authentication, then reload my balance. Please fix this now!! This is confirmed to be happening with all of my family and friends. A

Great App for Reminders. Extremely user friendly!!! Pop up reminders for check in, gate update & boarding time! Smart App!

Frequent flyer. Great makes it easy to travel! Boarding cards download as back up is a great option!

Good but clunky!. But better than the website!

They fixed my issue. My app is working again, stoked about that. If anyone needs support email their digital support email. Way quicker than calling. The people on the phone don’t know what they are talking about

Amazing way to fly!. This app was designed perfectly to fit our needs. We don’t fly often, but when we do, we like it to go as smoothly as possible, and this app helps do just that!

Keeps freezing. App was great until a few weeks ago. Now it freeze up and doesn’t respond. Not very convenient for travelling.

East to Use!. Easy to navagate, book trips and see aeroplan points!! Love it!

Great app!. Great app. I love everything about: functionality, great design, speed.

Convivial. Application facile à utiliser, très conviviale, avec la continuité des renseignements

Yyz-MCO travel May 14 Smooth Travel experience. Contrary to the news of lineups my trip from YYZ to MCO was the best trip I had after the pandemic. It was a seamless experience. The notification was a real help. The app was a real guide to my pleasurable experience.

Improvements still needed. On Trips main screen, takes too long to retrieve reservations for multiple trips displayed. Says “We are retrieving your reservations...” forever. Message doesn’t go away. Also, payment card functionality still has bugs. When details of a valid saved payment card are displayed, the screen erases all the fields and gives errors for missing information. Why are the fields being erased for a saved, valid payment card? This doesn’t make sense.

Wow!. I’m very thankful for flying with air Canada! It is such a great airline!

Une application efficace que répond bien aux besoins des voyageurs. L’information est facile à consulter Les communiqués et les mises à jour sont rapides Tous les voyages et les vols sont bien identifiés Le transfert vers « wallet » a été pensé

The Air Canada App: You Cannot Travel Without It!. The whole app is easy to use and easy to navigate! When travelling its great because all of your travel information is stored in one place! It’s also just super pretty lol! The colours, layout, and logos all look super great! 🤩As an avgeek, I love being able to search flights, routes, aircraft, etc!! ✈️

👉 Are you looking for an Adsense alternative advertising platform?

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Bring back Fin Numbers!. It was such a unique feature!

Horrible app!!. This app malfunction and the worst airline app. International travelers beware. This airline app might be good for Canadians but everyone else not so well. Check in has it limited and you do better check-in at the airport!! It slow and many bus and no whistles!!

Not easy to navigate. It could be a lot better organized. Also, I’m not a fan of the app redirecting me to Air Canada’s website for certain features and requests.

App crashes when using flight search. When I enter the flight origin and dest and search, the app just quits. IOS 16.2.0 I think you have some bug to fix for new ios

What a mess. The app won’t save flights to “My Trips”. That’s a basic feature… I also had to log in twice because the app’s web login is buggy. I’d say useless, but it’s worse than that. A frustrating and complete waste of time.

Fantastic App. The interface is so clean and functional. But props to their ux team. It does all that it’s supposed to do.

Almost missed my flight using this app. Terrible app, couldn't check into my international flight with this app. Almost missed my flight because of it

Stranded in Africa. If possible please avoid at all cost. Their policies contradict. The app serves no purpose it’s almost impossible to get in touch with a representative and I just realized they canceled the second half of my round trip and kept the money so now I’m effectively stranded in a 3rd world country in Africa

Best not have a United confirmation number. I have a United airlines confirmation number, the flight is operated by air Canada but this number is meaningless to AC unless I CALL someone? How is this a good use of their short-staffed airlines time? And in 2022? Ridiculous. This is not rocket or plane science.

Aeroplan bookings fail. 8/10 times over the past few months and including this week the app says “ unexpected error” when trying to book with points.

No baggage tracking!. Every major North American airline (Delta, United, American) has baggage tracking - your app doesn’t! A few of these 3 will even show what baggage carousel your luggage is going to at the destination airport. I’m confident that there’re business processes which are tracking every piece of baggage and you have that information in your systems. You just didn’t care to integrate it into the app! It’s the failure of the IT team which wrote the requirements and manages the features and functionalities of the app!

Bummer. This app went through a lot of paces to get signed in. Only it doesn’t seem to recognize me so I can only say it failed for me badly

Crashing constantly. It would be more helpful if the app didn’t crash at random times when trying to book a flight. Like all the time.

Boarding pass malfunctions. I largely want to use the app to have access to my Boarding Pass and the function doesn’t work. Upon selecting the Boarding Pass, it will pop up and then immediately retract.

Full of bugs. Horrible app.. Full of bugs, not possible to check in with visa. Errors are confusing and not descriptive at all. Horrible app, does not work properly.

Mr. Very convenient app, easy to navigate and a lot of nice features

Not useful app. The app doesn’t do anything that u can’t do on website. It actually doesn’t do anything other than display info. No way to reach customer services. Or tell you where the service counter are

Next to useless.. You would “assume” once you signed in your bookings would be present! Nope.. need to go back to the original booking & find the reference number to retrieve it. Pointless

It’s not a real app. It directs you to your selected browser. Therefore you have to log in every time. A real pain.

New app doesnt work well. I’ve tried multiple times to add trips to the app. They remain for 1-2 days and then they disappear. The app is not able to find future bookings just by your Aeroplan #. Check in functionality doesnt work well.

Doesn’t update flight status. App doesn’t update flight status that was delayed by over 2 hours. Also doesn’t reflect update in gate. I had to go to the website to find the correct info

Why can’t I change the departure date in my search?. It keeps trying to make me pick a return date when all I want to do is search the following day for my one way ticket..

Usefullness. Relative easy to use or set up. You have all the features one needs.

This app is a joke. This has got to be the worst user experience of any airline app. It should just be deleted and make them print out boarding cards like they did in 1980s. Would be a far better experience! Totally junk!

Inflexible. It could not find my reservation and lost my login. In addition check in failed and have no reason, first time in over a decade I was unable to login on my phone. Also this review does not show the words I am typing so excuse typos. Disappointed

App forgets trips. I am so tired of reentering into the app reservations I made in the app! The app should let you make multi stop trips.

The worst airline. The worst airline you can fly with, they will cancel, reroute or delay your flights and then claim no responsibility. If you wanna get stuck in an airport then that’s probably when you can choose them.

I’m not going anywhere. We will be in touch with

Great App. Great ..everything seems to work !

User Friendly. I find the app easy to use.

Requiring an update is never right. Air Canada’s app from last month required an update before working. This is never a good choice. Instead, the app should warn first.

Latest Update = Major Fixes. Thanks for listening and fixing the app :)

Absolutely terrible. I don’t ever leave reviews but this is the absolute worst booking experience I’ve had in my entire existence and there’s not even a close second. Absolutely horrific.

Can not login. I still can’t login after I checked my safari settings about cookie which is always enabled.

Good. I don't know what‘s going on with the reviews. But this is a good app to me

I love you guys but…. No entertainment available and no WiFi. No acceptable.

Keeps crashing. Have deleted and reinstalled app and it still crashes in the middle of me booking trip.

Fire your developers and start over. This has to be the most comically bad app I’ve ever interacted with. The app itself maybe 50% of the time, and the other 50% requires a reboot. Within the app, I’m lucky if anything actually works - “switch seats” is a dead button that triggers nothing. Modify my reservation? Forget about it. Contact Air Canada? Doesn’t work either. And when I tried to call, I was told they will only accept calls within two days of my reservation due to high work queues. Based on the app UX and their level of service, I will never book Air Canada again

Double charged me. Worst and most intuitive app ever. Completely garbled error messages with no copywriting at all. Frequent issues.

Best App Ever Made. That’s all you need to know

Can’t give it a zero. It doesn’t work. I have tried this several times over a few months and get an error message. Air Canada doesn’t respond to complaints. And it’s too expensive to fly there anyway.

Doesn’t refresh info until it’s almost too late. I’ve had flight delays and often times i’ve had my email inform me while the app would just display the old time

Garbage. Study American Airlines app and redo. This app is horrendous. I just want to check in. 20 minutes later I’m still receiving email codes to log in to an account I was forced to create. Garbage app.

Bug in the app on aeroplan elite status info. I'm 75k but in the app it shows 50k. The information on the version is correct.

No multi city- way to many points to travel- constantly spinning and error message. This app is terrible. It constantly says error message or pulls up no flights. I have to go to the computer.

APP CRASHES!. Book Now -> Select dep city-arr city -> Select dep date-return date Click Continue -> CRASH! Happened after the latest update; before that it was working fine. ( IPhone 12 Pro IOS 16.1.1)

Boarding pass issues. Awful experience - boarding pass doesn’t sink to Apple wallet and literally disappeared as I was boarding

The absolute worst airline you can book. Our first flight was 1 hour late which led our connecting flight to leave without us Then once they resolved the issue 5 hours later we get to our final destination and they lost our bags do not use them

Not finished. Couldn’t select seats, even pay for upgraded seats. Still needs more work

Useless. App simply does not work. I have a reservation, but the app is incapable of displaying or finding it. I hope the planes fly better than this app works.

Please wait! Air Canada + Aeroplan app comments loading...

Air Canada + Aeroplan 5.40 Tips, Tricks, Cheats and Rules

What do you think of the Air Canada + Aeroplan app? Can you share your complaints, experiences, or thoughts about the application with Air Canada and other users?

air canada + aeroplan iphone images 1
air canada + aeroplan iphone images 2
air canada + aeroplan iphone images 3
air canada + aeroplan iphone images 4
air canada + aeroplan ipad images 1
air canada + aeroplan ipad images 2
air canada + aeroplan ipad images 3
air canada + aeroplan ipad images 4

Air Canada + Aeroplan 5.40 Apps Screenshots & Images

Air Canada + Aeroplan iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 5.40
Play Store com.aircanada.csp.aciclient
Compatibility iOS 15.0 or later

Air Canada + Aeroplan (Versiyon 5.40) Install & Download

The application Air Canada + Aeroplan was published in the category Travel on 20 August 2009, Thursday and was developed by Air Canada [Developer ID: 326459700]. This program file size is 363.58 MB. This app has been rated by 10,884 users and has a rating of 4.7 out of 5. Air Canada + Aeroplan - Travel app posted on 12 December 2023, Tuesday current version is 5.40 and works well on iOS 15.0 and higher versions. Google Play ID: com.aircanada.csp.aciclient. Languages supported by the app:

EN FR Download & Install Now!
Other Apps from Air Canada Developer
App Name Score Comments Price
Flight Pass Reviews 4.4 165 Free
Air Canada + Aeroplan App Customer Service, Editor Notes:

Version 5.40 of the Air Canada app brings new features and improvements, all inspired by feedback from our customers. • Introducing Bag Tracking: Track your checked luggage effortlessly from drop-off to pick-up with our new Bag Tracking feature, now in beta at all Canadian airports. Simply save your booking in the app, and tracking starts automatically once your items are checked in. Have a suggestion, idea, or encountered a bug? Let us know via the ‘Customer support’ section in the app, located under the 'Home' tab. Enjoy the latest updates? We’d love to hear from you! Please rate us 5 stars and share your thoughts in a review.

Best Free Travel Apps List
App Name Released
Carnival HUB 15 January 2015
American Airlines 26 July 2010
Airbnb 10 November 2010
Turo - Find your drive 31 August 2012
Alaska Airlines 19 February 2010

Find on this site the customer service details of Air Canada + Aeroplan. Besides contact details, the page also offers a brief overview of the digital toy company.

Best Paid Travel Apps List
App Name Released
PassWarrior 11 October 2018
Packing Pro 16 April 2009
US Public Lands 11 April 2014
Fog of World 18 September 2012
GPS Transportation Wizard WDW 20 February 2012

Discover how specific cryptocurrencies work — and get a bit of each crypto to try out for yourself. Coinbase is the easiest place to buy and sell cryptocurrency. Sign up and get started today.

Top Free App List
App Name Released
Microsoft Outlook 28 January 2015
Airbnb 10 November 2010
Zoom - One Platform to Connect 15 August 2012
Microsoft Authenticator 30 May 2015
Reddit 07 April 2016

Looking for comprehensive training in Google Analytics 4? We've compiled the top paid and free GA4 courses available in 2024.

Top Paid App List
App Name Released
Poppy Playtime Chapter 2 15 August 2022
Plague Inc. 25 May 2012
AutoSleep Track Sleep on Watch 19 December 2016
The Wonder Weeks 30 May 2012
FL Studio Mobile 21 June 2011

Each capsule is packed with pure, high-potency nootropic nutrients. No pointless additives. Just 100% natural brainpower. Third-party tested and validated by the Clean Label Project.