Pizza Hut - Delivery & Takeout App Reviews

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Do Better. I've been a long-time fan of Pizza Hut's food, but recent experiences with their online platforms have left me deeply disappointed. For months now, the app has been malfunctioning, and even the website won't allow for a smooth ordering process. It's baffling to think that a company with the scale and revenue of Pizza Hut struggles to maintain a functional website and app, especially given that online ordering is currently one of the primary methods customers use to place their orders. Furthermore, when trying to bypass the online chaos and directly call the local branch, the wait time is exorbitant – often exceeding two hours. And even after navigating through all these hurdles, the delivery process is yet another pain point. Every time my order is out for delivery, it’s through a DoorDash representative who invariably calls to ask for delivery instructions, despite those being explicitly detailed on my Pizza Hut account. While I genuinely appreciate and like the food, the surrounding service and convenience aspects have plummeted. It's an emotional roller coaster every time I try to place an order. Sadly, until Pizza Hut addresses these glaring issues, I will have to consider patronizing another pizza establishment that values its customers' time and experience.

Was perfect, now it’s annoying. I shouldn’t be forced to open a web page to order because the mobile app isn’t functioning right. Just to be clear, I LOVED the app. It was handy, I found all the good deals very easily, and it was so convenient sometimes I just ordered pizza to order pizza. Now, everything has drastically changed because the app doesn’t recognize my login. I even changed my password to see if I was in the wrong, in which I wasn’t. The website worked just fine, but the app acted like I didn’t even register. Until this issue is fixed, I’m rating this app 3 stars. Also, this isn’t a one time problem. For months this has happened, hence my fast of Pizza Hut pizza. Now, I about had it with this unrecognized login. Update: Customer service did little to nothing. I’m questioning Pizza Hut’s value of customers since my issues are obviously not prioritized. What was a great app is now deleted. Im keeping the 3-star review because the app is useful, but beware when you develop a problem! It’s going to be a good minute before you get a response.

Worst app ever!!. This app is terrible!! Takes you forever to trudge through putting together an order to find out that they have your location wrong & they automatically switched the store that you want to pick it up to another store in a different city & then you have to start all over again!! Argh!!!!! Then I tried to pay w Apple Pay which I have used successfully before & it won’t let it go through! So I typed in all my credit card info on 3 different debit/credit cards 4 or 5 times & it still doesn’t take my card!!! Then I get an alert that my card has been used for a Pizza Hut purchase but the app says nothing!! I finally called the store to verbally order the takeout pizza & I’m told I have to come down and order in person to use a credit card!!! I HATE THIS APP!! Even though it has worked before a couple of times, it is always confusing and frustrating!! And I LOVE Pizza Hut pizza!!! Not today! I’m ordering from anyone else than Pizza Hut!!

First time user, bad experience.. I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience.

DONT NOT DOWNLOAD SCAM. This app is a scam and i’m greatly disappointed. I ordered from the pizza hut nearest to me in Houston, and My food was completely stolen. On top of that the person delivering my food sent me a link saying my food was cancelled. After my food was stolen I called the pizza hut store in that same location. I was put on hold by a co worker and the manager. After being on hold for so long, The Co worker told the manager in a annoyed tone of voice “Oh my god their still on the phone”. After about 20 more minutes on hold they eventually just hung up in my face, after i already told the co worker everything going on, and I don’t even think the co worker told the manager what was going on. I called Customer Service that transferred me back to the store in which I was put on hold and hung up on AGAIN. Then I tried to leave feedback and contact pizza hut through the app, and to my surprise the Pizza Hut app has disabled me from using the feedback and help option which is very crazy, I have a screen recording of being put on hold, then being hung up on by the pizza hut, I have proof of the Cancelled order link sent to me by the fake delivery person, I have all the proof of being refused the help that I needed regarding my stolen food. I’ve never written a review in my life but I don’t want anyone else to potentially have the same experience as me. DO NOT ORDER FROM THE APP ORDER DIRECTLY FROM THE STORE ,THE DELIVERIES ARE LITERALLY THROUGH DOORDASHERS

What Happened (Baby Come Back). I remember as a kid loving Pizza Hut. The pan pizza gave the best little crunch to every pie. Then something happened over the last 10 years where the quality just went down. Maybe it’s the fact that for years dominoes was garbage and when they caught up Pizza Hut just didn’t look as good anymore. I still believe that those Pizzas I had as a youth were better and a return to the roots would be nice, ingredient wise. Nowadays I go to Pizza Hut because y’all come up with crazy “pizzas” stuffing your crusts with whatever you can find. I’m surprised there hasn’t been a foray into deep dish or a “Corn Dog Stuffed Crust” (which I’m not asking for, but would be on brand. That’s not even mentioning the app, which would be fine if every other app in the Pizza business weren’t already so much better. Everything feels laggy, the design is fine but the engine on the app just feel like a beaten up Mazda just trying to make it home from Burning Man. It does the job but honestly halfway through my order I second guessed even getting my food from Pizza Hut because the dominoes app would have just been a breeze to work with.

Pizza often gets mixed up. I have used the app 3 times this week. I normally don’t order pizza this much, but I want to see how accurate the orders are. Every time I order something a pizza is close to what we want, but not exactly. If you aren’t dealing with kids this isn’t a problem, but it can be. I have ordered a pizza with white sauce and one with red sauce. I picked it up and it was wrong I didn’t think twice about checking it was wrong. I ordered pizza for a classroom they delivered the pizza and we didn’t have the vegetarian pizza which is not fun for the 3 kids who have been told by their parents you can’t eat meat(not my favorite thing about teaching but not relevant) then I decided to order one last time on the app this time I would go in and pick it up and check the pizza. Again a simple order three two topping pizza’s with one white sauce. I get the pizza and there are 2 white sauce pizzas so I check the app and I realize I messed that one up for the sauce, but the toppings had been switched so one pizza was correct to my order on the app. Use it if you want 1 pizza and it is amazing more than 1 and it is wrong very often.

Horrible experience!. I haven’t been to try a pizza of any kind from Pizza Hut years because there is always some sort of snafu with every order I place. This time the app deleted the pizza I ordered and only sent an order for the two dipping sauces I had also ordered. When I got to the store to pick up my order the lady informed me that she had my order of two dipping sauces ready, yet was completely uninterested in the fact that there was nothing on the order to dip in said sauces. If I worked in owned managed a pizza store I think something like would trigger the thought that there was some sort of error and I have a chance to $15 to the order not further alienate a customer by sheer thoughtlessness and laziness. So needless to say, Pizza Hut has once again confirmed my long standing thought that I should never order from there again. The Detroit style intrigued me but the complete lack of customer service and care for the customer has once again made me a person who will actively try to convince folks to mot eat there. Take care Pizza Hut I know you really won’t care about this or probably even read it! ✌🏻

Order Chao’s. Annoyed!! It glitches and causes order’s to get messed up! Here is my order problem example, wanted 2 pizzas 1 with all pepperoni, reg cheese, reg sauce (which I pay good attention to bc the other gets light cheese and light sauce) and then olives on half. For this one they gave me instead, extra cheese on half (which I hate!) Then for pizza #2, ordered all pepperoni with light cheese and sauce, ended up with up with only half pepperoni(which it clearly does not say on my order), I know I specifically said “NO” when the pop up menu suggest extra cheese too! Then if that’s not enough, to end the madness, my 4 pack of 20oz was ordered as 2 Pepsi’s and 2 mountain dews and guess what, got 3 mountain dews and1 Pepsi!!! Then I have a receipt on my pizza’s (the one with no description)that’s $10 less then the one a paid!!! What kinda of chaos is this, i guarantee when I call, and I will, they will do everything possible to blame it ALL on me, they always do. 9 out of 10 times, I prove my case! Ifwhen I call, my experience is different, I will update this review! Don’t hold your breath though! Just double, triple and maybe even call them to verify they have the proper order, this is a pain!!! Good Luck my fella consumers!!!

Favorite pizza. Pizza Hut is my families favorite pizza and has been for years. Not only the food but the customer service is top tier and that hasn’t changed since I first ate at a Pizza Hut in California when I was a lot younger. With that being said once in awhile the app gives me issues because I’m not technologically savvy lol but whenever I call to our neighborhood Pizza Hut whether a manager or crew member answers the phone 9xs out of 10 they really do go above and beyond to help me figure out whatever I need. I just add that our Pizza Hut on sw29th and May has the friendliest staff possibly ever. Now around 2:40 today my husband went to that Pizza Hut for contactless curbside carry out or whatever it’s called and waited in the car at least 5 minutes and said nobody came out with our order. I asked him if it was busy and he said he only saw employees inside the restaurant. So he had to get out the car and go in and looked and saw his name on the board with order status as ready so I’m wondering why nobody brought the food out? The app even asked me his cars make model color etc and where’s to put the food so I don’t understand if I did something wrong but I know I specifically wanted curbside because his knees bad and I wanted him to walk as little as possible. So I still am team Pizza Hut I’m just wondering what happened. Thank you so much for your time and attention.

Rate my service.. The app needs to have rate my service because it was so much wrong with tonight order which is a first time for me because Pizza Hut is already on point with my food, they never let me down until tonight. First it took the delivery driver 30 mins to deliver from the time I got the text saying your order is out for delivery. It should not take that long because I only live 10 mins from Pizza Hut, the longest we have ever waited for delivery. The pizza and the chicken was cold. The chicken came in a container without a lid, which is different. And the pizza wasn’t evenly cooked, very doughy to the point that I just wasted $50 on food that my family will not eat. Very unhappy at this point. We asked for no contact delivery and our delivery driver still knocked on our door which set off our dog and woke the baby up. And final our pizza box was not sealed properly with Pizza Hut stickers/ logo to let me know that my food has not been touched, coughed on or sneezed on, if y’all don’t do the sticker anymore please go back to using it, I would feel more safer. The app needs to have a way to communicate with the store because they do not answer when calling this late at night. Thanks for the cold pizza and chicken. Pizza Hut please do better next time.

Help Pizza Hut!!. Why does this app not work for me? I recently moved to a new house. I mean new as in a brand new neighborhood. So the post office barely recognized our street name so I wasn’t surprised the pizza app didn’t either. After a couple months of trying to use the app to order, it finally started working. When it finally recognized my address and let me choose a store that was near me I was super happy. I ordered delivery four or five times in the next couple months and then one day I opened the app to place an order and it was back to not recognizing my address and telling me that I didn’t live anywhere close to a Pizza Hut that delivers. And this is how it has been since then. I check it occasionally and I have deleted the app and downloaded it again but it still doesn’t work. I hate calling and having to give my card information over the phone and the last couple times I paid cash the delivery guy had no change so my tipping options were limited to “you are so cheap” and “biggest ripper of the week”. I wish Pizza Hut would have some way to actually fix this. I sent an email several times and it went nowhere. Help Pizza Hut!

App is ok but could be better (pizza is great). Please leave more space for delivery instructions. Apartment complex’s can be very difficult for a driver to find the right building and leaving good directions ensures our food arrives hot and fresh. Our complex has horrible building markers and it’s frustrating to always have to walk outside searching for the driver. It’s not their fault we don’t have proper signage. And the app is lacking some basic functions like being able to use your points once you have built the order. It would also be nice to not have to start from scratch to change from delivery to pick up or whatever. And lastly, too many deal options makes it overwhelming!! When there is 20 different ways to enter an order, I find myself trying the same order in different deals to see what is better. And it’s silly. Give me a basic deal and leave it at that because in the end, it’s all about the same price anyways. But overall, the Pizza Hut app is still better than most others. I appreciate that!

Two mistakes!. I ordered a pan pizza. Arrived to pick it up, they gave it away to someone else. Waited 18 more minutes for a pizza and watched customer upon customer collect their pizzas and go. I walked in for it and asked the girl working why I was still waiting for my pizza when everyone else was picking up pizzas and leaving. She said they were door dashers and they had to get them out. She then gave me my pizza. I walked to the car, opened it, and it wasn't what I ordered. I took it back and told her she should be able to credit me for my time and gas. She said, I can't give you a free pizza and a credit too. I didn't want that! I wanted my pizza! I was freaking hungry! I mentioned to a lady to check her pizza and she said I'm sure it's okay, I get my pizza here all the time. Well, me too! I've been a customer since 1994 and I've let things go before but this was ridiculous! I wasn't going to wait for them to make another pizza and correct their error! And to think, I tipped them! Maybe I shouldn't have gotten angry but I didn't do door dash, I came to pick it up. She couldn't offer me anything but an "I'm sorry" and we have to make it again. Ridiculous! Guess I'll be driving to Murphy for pizza from now on!

Needs so much work... Overall I think the user interface of the app is mostly fine. My biggest issue is the vague error messages you give. “Oops, something went wrong” this error message can mean anything from, the app itself has a glitch or the restaurant you’re trying to order from doesn’t have one of the menu items or ingredients you were trying to select. Good luck figuring out which it is! Half my time spent ordering on the app, is just me randomly changing every ingredient and every menu item to try and figure out where the problem in my order is. For example today when I tried to use the app, the error message apparently meant that they no longer had personal pan pizza crust. And the only way I found that out was when I tried to place my order over the phone. The representative on the phone was able to see that the restaurant location no longer had personal pan pizza crust available today. Either create a live inventory system where users can see what is and is not available at the restaurant or don’t have an app. Plenty of other restaurants are able to do this. There’s no reason why Pizza Hut can’t.

Difficulty with app.. App wouldn’t allow ordering a pizza from the value menu. Must order minimum 2 items to order from the value menu. Very slow process. Tried to order 1 pizza from the value menu and an order of breadsticks. Tried 3 times. Each time app read that an error had occurred. Deleted trying to order a pizza and just ordered the breadsticks and a dessert. Success. Went back an tried to add a pizza from the value menu. Same message. An error had occurred. Removed the request for the pizza from the value menu and then was able to order the breadsticks and the dessert. This occurred also, the last time I tried to order a pizza from the value menu. Also, on new version of the app, there is no way, that I have found, to be able to order additional sides of dipping sauces. Used to be able to do this on the old version of the app. Went to the website, to try to place order, since I was having such a difficult time with this app. The website was even more difficult to use. Don’t have the inclination to go through all of the problems encountered when trying to use the website. Trying to order online makes one worn out and weary. Use up an employee’s time by calling the restaurant and placing order over the phone? Or just order from another pizza restaurant?

If only there was 0⭐️ option. This app is terrible. So bad that it actually affects how well I enjoy your pizza. I actually can’t enjoy it because your app hasn’t worked properly for the last 7 MONTHS!! I’ve relied on Dominos to RELIABLY deliver with a functioning app. Your apps MAIN issues that really shouldn’t be issues include: 1. Adding a new address when ordering. It takes forever to verify an address. Then I shut down the app and restart it and my address is in the saved section. I shouldn’t have to keep closing your app for it to save my input. 2. I can’t get into the Order menu. I click order now and NOTHING happens. It just sits there with the map up showing me my nearest Pizza Hut location and that’s all. So I can’t even look at your menu and order anything!! It’s just a shame because I honestly used to enjoy your pizza. I even considered, after 7 months, ordering from you. But again your app has failed me and from what I see, everyone else writing these recent reviews. Until you fix your app, I’ll be enjoying the 5-Star(check their App Store rating compared to yours😉) service, quality, and taste of Dominos pizza. Amazing how much a functioning app can affect your customers

Love the pizza - hate the app. Let me just add this as a foreword that I really love pizza hut’s pizza and this review isn’t about the quality of the service. Rather, I’m here to talk today about how annoying this app is. Whenever I use the app, each selection I choose either results in an extended wait period while the next screen loads or …. absolutely nothing. No in between - nothing ever seems to load quickly, ever. Last night, I attempted to order through the app and, not only would the app not recognize my account, but the app didn’t recognize that there were any pizza huts in the area for me to pick up from! I tried multiple times inputting my address, only to either be told “there are no pizza huts in your area” OR the app would show pizza huts near me, but then never let me click on them to move forward with the order. I ended up having to call the store directly - well , not directly because Pizza Hut outsources their order service now. (Crazy! Haha.) which was equally a bad experience. (Classic customer service - waiting 7 minutes to order a pizza????) All in all, was very frustrated by the whole situation that could’ve been avoided if the app was just programmed better.

From bad to worse. Each update makes the app prettier, but less functional and introduces more quirks. I have not been able to successfully complete (at least) the last three orders. Prior to that, it authorized my charge twice, but the store never received my order. Tried again just now. I get through the entire order and click Submit. Tells me there is an error and my store isn’t accepting online orders. I need to change me location. Change MY location? Let me buy another house just to make it convenient for you, Pizza Hut. I also get a lot of “Out of Stock” notices when trying to put an order through. At least those appear in the front end of the order as opposed to at the end when I’m trying to complete the purchase. There is potential in this app, but Pizza Hut developers and/or receiving restaurants are making this a waste of time. Am genuinely recommending that you call a local and Izzy parlor and place your order over the phone as opposed to wasting time with this app. Something I’m about to do because Pizza Hut won’t accept an invoice for the time I’ve lost. (PS: the did send me a coupon for a free pizza once when I complained about this app, but the coupon required that I use it in a restaurant. I called corporate and confirmed I had to go to a restaurant to use it. Tells you how much faith they have in their own app!)

My order Friday, May 26, 2023 was my first time ordering on my iPhone.. It took me a little bit to figure out but then it was OK I finally got through. I ordered the chicken pasta, Alfredo pasta, cheese sticks, apple pies, cinnamon rolls minis, two Dr. peppers, two mug root beers. The driver his name was Clarence were so nice and helped me to the door because it was a load I will say this that every item was hot and ready to eat and believe it or not it always for me. Lol but that way I will have some more for tonight, and tomorrow for lunch and probably for supper. I haven’t had Pizza Hut in a while and it was delicious very very good. Now I have a question I am on ELYSIAN FIELDS and eventually I will be back into Metairie Louisiana, will I still be able to use my app once I’m back in Metairie Louisiana? Whoever reads this can either email me or text me I’d appreciate it. But like I said nothing was greasy it was so good in fact I’m getting ready to eat my apple pie with a cup of hot tea. Thank you Pizza Hut keep up the good work! And thank you Clarence the driver he was very kind. Bye-bye for now!! 🫶🏻🥰

Worst app to use. My experience EVERY TIME I try to use this app is horrendous. To start out, I hate talking to people over the phone. If there is any possible way to get rid of in person communication, I go for it. But... With this app I will ALWAYS pick up the phone to CALL the store instead of just using the app. For a mobile app, if it is not twice as easy to use as any other method to do the same thing, then it won't be used. For my desire to ignore people, if it made it twice as hard to order the pizza I would still use the app. But since at every turn I am presented with a broken portion of the app, or when the prices don't add up for a premade pizza, or when you go to add something to the pizza and the cheese is the only thing that tells you it costs extra but then you're $5.00 over what you expected. Then you realize all the app actually is, is the web GUI crammed inside a mobile app, you realize you would've had a better experience just using the mobile Web browser. Bottom line, don't use this app until Pizza Hut gets off their ^$$#$ and pays someone to actually build a worthwhile app. Just call the dang shop. They're nice people, usually.

App is stuck in a loop!. I downloaded the app today to pre-order for a high school team event. I can’t even get past the account setup page because it is stuck in a loop! It won’t accept that I don’t have an extension for my phone number so it jumps back to that field every time I enter my birthdate (just below the extension field) and resets my bday to today. So after figuring out how to bypass that loop (don’t hit “next” on your keyboard, tap into a previous field to get out of the Bday). I make it to the bottom and tap “create account” and it insists my passwords are unacceptable. It wants 6 letters and I’ve tried every version of all lowercase, combo of case sensitive, numbers/symbols and it just denies them all but doesn’t say why. So I go back and try a fake extension for my phone, it then finally accepts my password (I guess??) because the error is now that my phone number is already in use. THIS IS THE FIRST TIME I HAVE DOWNLOADED THE APP!!!!!! I work with computers and tech for a living so I would say I’m fairly capable of installing, understanding and using apps. Good god I give up. Is this in beta????? Needed to place the order before any of the local stores are open and wanted to be able to confirm it or get notifications later so figured this was the way to go, but forget it! Taking our business somewhere else.

This app is awful mostly. This app is by far the most bugged app ever, it never works so you can’t redeem the points you’ve earned. I’ve earned a lot of points and it takes me over an hour sometimes to order having to go in and reset passwords and then the store doesn’t communicate with the app so you can’t just call the store to use points. I’m so frustrated with this thing half the time I just say forget it and order somewhere else. I really want to use my points and order other things with them for friends and family but the bugs on this app are horrific and there’s no customer service to speak of. Fix this app ASAP and you might actually get more business. This thing might work once a month. Thank goodness when I do order it records points I’ve spent at the store I just wish I could call the store to use points instead of having to use the website that always throws an error when checking out, or the app who won’t let you log in throwing some error about Json, I don’t know who this Jason guy is but he needs to get out of my app so I can use it!

Awesome for frequent customers. I have been using the Pizza Hut app now and we order about 2-3 times per month. It’s a great way to get their best deals, order from your favorite location, and save your favorite items for a quick reorder the next time you’re having a “Hut Craving”! On average, the wait times the app has given me are about 2 minutes earlier than average. My favorite part is that it tracks my purchases and saves my points so that when I get enough for a free item, it will populate that first so I can save money on my order. It’s one of the best ordering apps I have used. We have consistently accurate orders, quick pick-up/delivery times, and the best deals coming up every time we order (or reorder). Give it a try. Most “big corp” apps are really not as user friendly as this one is. I will continue to use it as long as the user interface stays as useful as it has been.

Scammed??. I placed an order on the app, I received communication that my order was in the oven. I received a text Door Dash is working with Pizza Hunt and was going to deliver my order. DD driver sent me a text that she was at the store but the PH driver already left with my order. 20ish min later I received notice my order was cx. I was still charged. Called the store multiple times. No answer. Drove to the store, cashier said he saw the PH driver leave with my order. I asked him to call the driver. He said he did not have his number. I asked how they contacted drivers he said the driver calls if there is an issue. Cashier refunded my money and reordered. I am usually pretty chill if there is an unintentional error. This happened to my oldest son a few weeks ago. That’s why I question if this is a scam. Also, I had 8 people waiting at my house for over two hours now to eat. One of them being my son who I picked up from the airport today and I have not seen in a year because he is in the marines. Very very disappointed. I am currently in the parking lot waiting another 30 min for my reorder, which gave me time to write this…

Worst app ever. The is one of the worst apps I’ve ever tried to use. We quit using it because we have tried many times over many months to use the reward points that show at the top of my app. Thing is, if you look closer, some (or probably at this point all) of the points are expired. So first of all, if the points are going to expire, they should automatically drop off your account. Second, why should the points expire at all? If I only want to order pizza a couple times a year why should I get punished for it by never being able to use the points? This is like when gift cards used to say “After a year of inactivity we will start taking this much out this often”. Well, that was unfair because people had spent the money on it so everyone was like - Why shouldn’t the gift card be able to be used whenever the person wants? It was paid for. Period. Do companies changed it. This is the next thing that needs to be changed. At some point the money was spent so why should the points be taken after a certain amount of time? Pizza Hut got the money. The money I paid didn’t “expire” if they didn’t use it. It’s bull 💩.

App needs to be updated ASAP. I have had nothing but issues with this app from the get go. I love Pizza Hut, but I rarely order due to the constant issues. My last order is why I will no longer use this janky app or order from Pizza Hut for quite some time. My phone number presented was outdated, so I changed it while making my order. Waited 2 and a half hours for my food & contacted the store multiple times & got different answers everytime. The last time I contacted them they advised that my building was locked & they couldn’t get in touch with the number provided. They read the number back to me & it was the incorrect number. I asked if I would be credited for this as this was an issue with app & that I updated my phone number before placing the order. They advised due to the fact the tried contacting me & couldn’t get in touch, that they could not credit me. I am now awaiting to receive my food 3 hours after placing the order. Cannot wait to receive my cold food that I’ve waited 3 hours on. Great job Pizza Hut. I don’t understand how this app is still working the way it does. You are losing customers.

App will not update or download now!!!. This is the 7th time, I’ve tried to update the app today! This same thing happened two weeks ago where I ended up calling, and that was another headache, nevertheless, I open my app on my iPhone 8 running iOS 13.4.1. I also have Norton’s VPN on. The app tells me that have to Update Now, without another option. So I hit the button and it goes and opens the App Store, it turns the download icon to a blue bar that says Update Now and when I hit it, it starts twirling in wonderland. After 5 minutes I give up and close the Apple Store and close the app and then I try the whole process again and again. I now turn off all of Norton’s secure features that protect me, thus leaving me exposed to the world and I try this process over and over with no new results. I decided to delete my app and reinstall it again, but after about 3 minutes of twirling it comes back to the download app mode. What do I need to do te give you all some business?

Major Bug.. The app is designed very well and the user experience is great. However there is a major bug that doesn’t appear to have been addressed. Occasionally when adding something to the cart an error message is thrown and the item does not appear in the cart. Every subsequent item you attempt to add to the cart will throw the error and none will appear in the cart. Once you go to checkout none of the items appear in the subtotal or anywhere on the cart, BUT when your payment processes all the items that threw the error are on the order, charged on your card, and the items appear on the employee side so they just start making them. I got charged for 5 brownies and a couple other items I added while testing. Luckily I checked the order history immediately when I saw I gained over 100 points for 2 pizzas and called the store to cancel it, but this can cause SERIOUS headaches for customers and should be addressed. Unfortunately I don’t know what causes the initial error, and force closing the app didn’t help.

Please update app for topping selection for baked pasta. Please update app and allow folks to alter toppings on the baked pastas, and allow marinara sauces to go out with breadsticks. We order the baked pasta for two and always have to ask for two marinara sauces, you certainly do not expect my wife and I to share one sauce when we split the breadsticks that comes with the deal. We absolutely love that meal deal… I get the meats and she gets the veggie.. need to update the app the be able to remove toppings and to allow the store to adjust this item as well. We ran into issue with our last visit in Gloucester, Va.. where I called the store right as I was ordering on the app, asking not to include olives or green peppers, in place of that please add extra mushrooms. When I got to the store, hers had olives in it. Say if I did not look at the order, and when I got home, wife would have ripped me a new one… so please correct the system and that store so when I call, we can edit the order. I left my last review with this information as well as calling the corporate customer service number and spoke to someone there as well.. as a solution please DO NOT remove the baked pasta as we love them, just fix the app and your store policy (per that store manager) unable to change on their screens. Thank your loyal and long time customer.

Nearly Flawless. This app is probably one of the slickest food ordering apps around. From start to end, the ordering is seem less, and easy. However, the only major gripe that I have is about adjusting the pickup/delivery time. Now, I will admit, that it is more operator error, than a flaw, because most of the time when I order, I make sure that the time I selected is right. The first time that I could’ve sworn that I adjusted the time, it was for about 2 hours before pickup. Even though I had noticed immediately after I had placed the order, I still had to call the store, and which they said that they weren’t able to change the time in the computer, but instead just manually set it for the time that I wanted. I felt bad for them. Now, again, yesterday, I had ordered, and the time that I selected didn’t get accepted, either. Since it was about 30 minutes before I had requested, I went to pick the pizza up, instead of calling to have them adjust the time, again. So, as far as suggestions, I don’t know if there is a way to make sure to verify the pickup/delivery time before finalizing the order? Or maybe make the time selection on its own separate screen that everybody has to enter for every order, and then ask them to verify that the time they selected is correct? Other than this request, the app is very nice, and it makes ordering easy! Thanks!

Friday Night Lights?????. If I could give 1/2 a star a would. The Pizza Hut on Pass Road by the Naval Base has finally hit the bottom.(especially with customer service) I talked to Adam, manager on duty, and it was like talking to the pizza box. Our last experience was terrible. Pizza was cold, tasted bad etc. The wings were even worse. The manager called me back the next day and wanted to know what happened. I told her about bad CS and terrible food. She just called to find out who it was and what happened. DID NOT OFFER TO TRY AGAIN! We stopped going for a couple of months until tonight. My husband (senior citizen) stopped in to give them another chance. The person up front did not offer any customer service. If a customer walked in to me I would offer him a special and save him $5.00 But instead he took advantage of a senior citizen. He came home with a ticket and it was $5.00 more than the last one and it was a medium pizza instead of a large. I called up there but the night manager did not care AT ALL. He pretty much said TOO BAD LADY. I will TRY to call upper management but it will probably be a waste of time.

Takes forever. My family and I truly love Pizza Hut food. The Corinth location takes longer than an hour to deliver 100% of the time. If we’re ever starving and can’t wait to eat, we just have to order from somewhere else. If we want the delicious food from Pizza Hut, we have to be sure we’re not too hungry and we have to order it way ahead of time. We stopped ordering from Pizza Hut about a year ago because of delivery times, but we received an email a few months later with a coupon, asking us to come back and that delivery times had improved. This was not the case. That was a few months ago. Now that Pizza Hut has these new deals, we wanted to give them another try. A couple of weeks ago, it took an hour and a half to get our food. I ordered them again today because my kids begged me to, and it’s already been over half an hour, and according to the app and online, not only is their estimated delivery time over an hour, they haven’t even started cooking the food yet.

Experience with Pizza Hut on 29th located on the south hill in Spokane.. Everyone down there has been extremely exceptional with the quality of customer service they give and have always given and continue to give to me, except for one person that is absolutely the worst person in the world. He is horrible. he is mean and nasty and if you inconvenience him in the slightest bit, he will sabotage your pizza and then laugh in your face. he is very unprofessional and because of this I order from other peoples phone and have other people order because now the guys got it out for me and my family and sabotages us right before hospital visits even when he knows we are on our way to the hospital with our sick six year old son, who has severe asthma, and all he wanted was his favorite pizza for dinner when I called back to complain and get the right pizza ordered as we always order light on the sauce and he purposely put a massive mountain in the middle of me telling him the pizza was incorrect. He decided he was just gonna disconnect the phone call. He is super short super stocky overweight, like obese dark short hair and

Yasmin Riley. I called Pizza Hut on Abercorn street , the young man was very short , and unprofessional. I thought that I could call up there order my pizza and pick it up . I was told that I could not do that I had to download the app to place an order, so that’s what I did. I got there to pick up my pizza and there was another customer that call made the order and was picking it up . The customers was upset that he order a medium pizza and it costed 20 dollars . When I got up to the counter I could tell this was the same young man I spoke to earlier. He did not greet me all he asked was “What’s your name , and what’s your number “ He was very short , with no customer service, and as unprofessional as he was over the phone. I now see why I stop buying pizza from Pizza Hunt . As I was walking out the other customers came out behind me , and asked how much did you spend on your pizzas, and I told him , and I went on to say I see why I don’t buy Pizza from Pizza Hut . There was two employees just standing outside talking they heard the conversation and acted like we were bothering them , for come up here to buy Pizza from Pizza Hut. Thank

Had a birthday party. order pizza online from this restaurant place my order online called the store first and asked her could I place my order with Her she said that it would be better if I did it online because she’s the only one working there so I continued to place my order online after I was already going to place it with her but she was too busy she continue to tell me yes that would be better for her because she’s working by Herself and Busy so i place my order online following my orderOh and my app saying that my kids pizza is ready So i came to the store when it said my order was prepared so I can get the birthday party started only to find out that my order was canceled without warning the person working at the front was unprofessional very smart Lay attitude told me it would be another Hour for our Pizza So I can Just Say I’m very unhappy with Pizza Hut and I’m a loyal customer she gave me no solution to my problem But to take my business elsewhereShame on you Pizza Hut

Service Bad. The service at this Pizza Hut was terrible tonight, February 23, 2022. I didn’t get my order until 30 to 35 minutes late. It was supposed to be curbside and it was not brought to me. When I called the girl told me I could come in and pick it up. I told her no I wanted it brought to the car like I told him. I told her I was 80 years old and didn’t want to get out in the cold. When she finally brought it to me after about another 10 or 15 minutes her attitude was not very good. She told me a part where another business had those parking places I was parked right in front of their store with my light shining in their window. Where I have always parked. I called the store and was disconnected three times. Then I called and they never answered at all for about three times. They finally answered and I asked for the manager and it was put on hold for 15 minutes. I called back and finally got the manager and his attitude was not much better he asked what I thought he should do. I told him he should make it plain where you’re supposed to park like they used to have it and then also the attitude of his employees was not very nice and that I could get my pizza at another place.

App Has Some Problems. First, a disclaimer. I am not an expert on using this app so there may have been a way to fix my problem that would have been clearer for someone who has used it more often. If there is, please let me know. Using IPAD app. I was in the app and put a Tastemaker in my cart. Then I tried to order another pizza (not a Tastemaker)and a pizzone but for some reason it would not let me switch from a large pizza 3 top to a medium bbq chicken. I tried going clicking “menu” several times but nothing worked until I cleared the cart and started over completely, put in the pizzone and the bbq pizza first, and then added the Tastemaker pizza. Irritating to say the least. Then, I proceeded to pay for the pizza. I had two gift certificates that I wanted to use. Put in the first no problem but then discovered that the app does not take more than one. I tried a couple of times to “add a gift card” with no success and ended up using a credit card. This results in having several lower balance gift cards sitting around instead of being able to use them up. Other apps have the ability to add two or three gift cards in a transaction, why not Pizza Hut?

Notifications aren’t always correct.. I received a notification just a few minutes ago about receiving a free large pizza yet when I clicked on it and went to my messages, I had zero messages. This has happened a few times before where after clicking on the notification, it’s take you to the regular Pizza Hut app but nothing would appear anywhere on the app that was anywhere closely related to what the notification would say. Also, the tracking isn’t very accurate either. If you have contactless delivery, it won’t show as delivered until 15 mins up to an hour later. I’ve gone out after being notified it was delivered only to find my entire order was stone cold. We have fast wifi so that wasn’t the issue. Other than these small issues, the app is a great way to earn points towards a select few items on the menu. It would be cool if we could redeem points towards anything on the menu. Adding the cinnamon sticks to the $7 menu would be amazing! Those things are great as desert or a quick breakfast on the go!

Please update the following. So the app is definitely more user friendly, however, there is no way to add extra toppings. For example, when you select pepperoni as a topping, you can only select it once, there’s no way to change amount. The other thing I’d change is limiting the amount of characters available when instructions. Since you can’t add extra toppings, if you try to request it in additional instructions, you have to limit what you say. Add a feature that allows you to specific certain things for each item or something. The purpose of the app is for convenience and ease, but now you have to call the store after placing the order to update it to what you truly want. Might as well just call in the order. Also, with the update, when you change the amount of sauce on your pizza, it doesn’t show you’ve selected light or extra sauce when confirming your order. As consumers, we want to see what the store will see and we want to be able to order something exactly as we want it without having to jump through extra hoops. Other than that.. Pizza Hut app is great. That’s my 2 cents ✌🏻

Delivery tracker. So they rave about their delivery tracker... however it is VERY vague and hard to get to. Sure it takes you right there after you order but heaven forbid you exit out of the link because it is impossible to find it again. Looked in my email, not there. Finally found it and it said “pizza is out for delivery” and that my estimated delivery was 30-45 minutes.. the same thing it said when I placed the order. I live 5 minutes down the road from this location.. it can’t take that long to get the pizza to my house. Surely it doesn’t mean that the pizza is going to be sitting in the box, in a car, for 45 minutes, when it has to travel 2.2 miles down the road. Apparently, that’s exactly what it means. My email said the pizza would be here by 6:30 but it is 6:50 and still no pizza. So I thought, ‘let’s check the tracker’ buuut that was no help at all. Can’t wait to eat cold pizza. At this point I should have just loaded my toddler and infant into the car and driven to the location to get the pizza myself. My kids would have been fed hot pizza and put to bed on time.

Doesn't work!. So, I built a profile on the app.. Built an order and continued to check out. Then in the check out it wants me to re enter the info I just created a profile with.. Okay.. So I do that. Then again continue to check out. An error pops up stating I need to enter ALL info.. Okay.. I go back. I've entered all but the email. So, I try to enter my email, however the app will not allow me to select the email field. So I log out.. Back in.. Re enter everything from scratch.. But of course.. Same issue. Okay.. I'll just call in. I do that.. Read my order from the app verbatim. Of course this is a process because the employee doesn't know what their cheez-it product is.. Apparently employee product and special feature knowledge isn't a priority... Okay.. Finally, after extensive teamwork my order is ready to process. BUT WAIT! Now my order is 8$ more than what is stated on the app. The employee of course doesn't know why either and lacks any sort of social or problem solving skills.. However at this point.. I can't go through anymore of this bs. Keep the extra 8$ pizza Hut. Maybe spend it on app development or employee training. Both facets could use work. What an experience.. Thank you pizza Hut. What a magical experience.

Omg fix your app!. How long does this need to go on being the most jacked up app I’ve ever used? I try to change my address because I travel for work, POP up talking about “contactless delivery blah, blah” telling me that I have to clear my cart to enter a different address (in a different room number in the same hotel) click Ok, nothing happens. Back out of and close the app, repeat of first problem. Completely delete the order, close the app and clear it, same problem. Delete the address completely from my saved addresses, go through the order process all the way to check out, wrong address again, the same one I deleted already from saved addresses. Click change address....REPEAT FROM BEGINNING. It’s a vicious circle of AHHHHHHHH!!!! I just wanted a pizza and now my blood pressure is through the roof AND I’m hungry. Trying to pay $25-30 just to get food to myself which is an exorbitant amount of money in the first place, I can go to a nice place, eat and have a few drinks for that. As a matter of fact, I think that’s what I’ll do! My 18yo daughter works for Pizza Hut while she’s in school and I raised her right and she’s commended constantly, I pay money to your restaurant maybe 2-3 times a month to feed the 5 people in my house and this is how I’m repaid, with an app that makes me want to yank my own eyeballs out. 🤯 Thanks Pizza Hut app developers! 🤬

Terrible service. I don’t take time to write reviews, but I am an avid review reader, why didn’t I read this one first?! Smh. In a nutshell, my orders eta was first 50 min, then 66 min, by the time I completed the order it was 80 min. I placed the order at 1245p. After 95 minutes I called 4 seperate times, reached the call center who kept transferring me to the store, and ended up waiting about 10 min each call. I wanted to know if my order was free if not let’s cancel it. They would not answer. I’m livid at this point. Finally I get into my car to find food, I get a notification at my doorbell, long sigh. I asked the driver “sir do u know how long I’ve been waiting for this?” He says “yes like two hours” ok cool, so I would like to tip u but I don’t want to pay for this food, explained my efforts to call. He offers to call his manager and explain that I didn’t want to pay or cancel. Manger offers to cancel or discount from $22 down to $12. I accepted the discount. Pizza was not cold but far from hot. Waste of time and effort. I shouldn’t be eating pizza and this was my punishment, is what I keep telling myself. I’ll never do it again, I’m going back to papa Johns and I’m deleting the app.

GREAT app, but.... This app works great when you have a huge family gathering and everyone is trying to figure out what they want. You don’t have to annoy the person on the other line with all the waiting on people to decide and figure out their orders. However, I would love to be able to change my credit card info. The first time using this app I had to use another persons card because they were paying. Now every time I place an order their credit card info immediately for the default pay. No where in the app can you change this, you are forced to have to type in your information every time if it’s not the default and it can get a little tedious. This app has great potential and could go a lot deeper in depth than it already has. An example would be having toppings on a quarter of the pizza as an option. There is a half option, but no quarter. Now would that be nice? Overall the app is super useful and it gets the job done.

Bring back the “No sauce” option. Please bring back the option of selecting no sauces. So many people eat pizza without sauce due to the individual not liking it or being allergic. It is unfair for those that have to select a certain sauce now on the application. Personally, I have order pizza’s without sauce for years. Using this application was very beneficial to me when selecting the no sauce option. Now, I have to select previous orders due to the company removing that selection. It is an inconvenience when placing my order. Now, I have to follow up by calling the stores each time to notify them I would not like sauce on my pizza. Recently, I had botched orders. I called the store after placing my online re-order and spoke to the call center, which was supposed to relay the message that, “I did not want sauce on my pizza because the application didn’t give me the option.” The call center didn’t relay the message to the store. Once I arrived to pick up my order it was incorrect and had sauce on the pizza. Another time, I order via telephone to avoid the complications from the previous order. However, I wasn’t able to receive reward points because the caller didn’t ask for my phone number. It is very frustrating and a huge inconvenience. Please change the option back to choosing pizza without sauce for those that are allergic or don’t like sauces. Thank you

Gets expensive in a hurry. Was 4 stars... but dropped t 2: Even without very much food, the total jumps up quickly. But it’s always hot, fresh, and tasty. And overall, delivery is timely. So there is that. It’s just so expensive that it can’t be done as often as my family would like... like weekly at least. Due to the cost it’s more of a special occasion kind of treat, like for a birthday. So a few times a year instead. Their loss. Our loss. UPDATE: was left sitting amongst numerous boxes delivered to our 220 apt building, no receipt. No receipt! Nothing to identify the order... and multiple residents were already circling the order!? They were discussing who’s it was, what was on it. And one box’s “seal” was open. At least there needed to be a receipt to let everyone (and myself) whose order it was. (Oh, and no marinara sauce. No quite “pizza” without sauce. The wings were delicious, as were the cheese sticks.) My tip will be less next time... much less. And if the app allows I will ask that they wait for me, rather than abandon my $40+ order to hungry people without even buzzing my apartment that they were here, as I did request. I headed down as soon as I had been texted that my order was out for delivery, but my family says no one buzzed... so very good I did head down or else our food would gave likely been snatched up by someone else, particularly in these difficult times.

Never Again!!. I ordered from the app that stated my order would take 15 minutes. I didn’t drive to the restaurant until the app stated my order would be ready in 5 minutes. 45 minutes later we are still waiting on our order. Customers has come in and ordered and received their order and we are still waiting the manager came out the building to her car and I asked what was the problem. She stated she would check on it. After going back into the store they handed my husband a pizza that had been sitting out for 30 minutes and still no pasta that came with the box. The manager stated they would remake the order (which means we would be waiting for another 45 minutes)!! I asked my husband to ask for a refund and they tried to give him a reprint of the original receipt instead of the receipt showing that a refund had been made!! Never again will I order from this location!! The manager comes out to her car and all you smell is marijuana.. now I see the problem! The leadership is high and therefore the store isn’t functioning on all cylinders!! Get it together Pizza Hut!!

Horrible app. I have use this app 25 times to order my kids Pizza Hut because that’s the one they prefer, when you’re picking toppings on like the other two main competitors, if you pick pepperoni you can’t put on this half only on that half only on all the pizza, you pick it is on all the pizza, there’s always a problem with something and it doesn’t know what it is the test tells you to go back and check everything, God for bid you re-order one of your previous orders and happens to be on a day where Wednesdays have cheaper wings so the owner can’t go through for literally about a dollar that they don’t wanna “overcharge you”, and don’tForget never combined two deals at the same time. The app is ridiculously glitchy, I have to sign back in every time, and the refurbishment honest with you the service that I received has been more than subpar, my kids basically eat the pepperoni off the pizza and I decided OK why don’t I start getting the pepperoni lovers pizza last week in arrived with two pieces of pepperoni and three slices 2 1/2 to 3 pieces of pepperoni on the rest. So I literally paid five dollars more on the five dollar deal to get the equivalent of what may have been one to two extra pepperonis, I’ve had five dollars for 1 to 2 extra pepperonis, I didn’t expect to get as much pepperoni is the picture showed but this was ridiculous

Updated app came out with bugs. The previous version had some issues but they weren’t much of a problem and could be worked around. The new user interface seems a little clunky and there are a couple of problems that caused me to have to do some troubleshooting. First, user interface is a step by step procedure that, while it gets the job done theoretically, it seems like it could be refined to speed the process. The first problem I had was with the crust flavor section. I honestly don’t remember getting the option to set the flavor the first time I tried to set up my pizza. I went through the rest of the process thinking they were going to ask later but it never came up. Then I couldn’t find a way to edit the fact it had “no flavor” on the crust in the end and I had to start all over. When I got back to the beginning, I saw the crust flavor section and when I tried to tap on “no flavor”, it just moved to the pizza sauce section. I got frustrated and just ended up selecting a pizza I had bought previously. The next problem was in the payment section. First I couldn’t find the Visa checkout option and I wish there was an Apple Pay option but as I entered my credit card info and tapped the button, it notified me I forgot to fill out my name. No problem, I filled out my name then it tells me to fill out the credit card number. The number was already filled out. I checked it against my credit card and ended up just refilling the same number again and it worked.

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Be careful. Every time I get pizza at Pizza Hut whether it’s from the app or website if I pay with a card they charge me $9 extra! I wouldn’t mind if delivery and tips were included with that but it’s not. This is on top of the total amount. Paying $5 for delivery and $5 tip gets really annoying once you see this “extra charge” but you don’t want to punish the employees for it. I’ve tried to find out where the charge is coming from and Pizza Hit claims it’s my bank and my bank claims it’s Pizza Hut and they told me places can charge extra just for using a card and none of those fund went to the bank. They also told me from now on just pay cash. The thing is I do t always have cash on hand seeing as I get direct deposit. All I’m trying to say is just be careful and if at all possible and I know how annoying it is but pay with cash. I don’t even want to add up all the extra charges they got out of us just because it’s convenient but half the time the food isn’t very good either so I’ve definitely been going there less.

Stupid App. Where to begin? First off, it’s nearly impossible to redeem your points because the app won’t tell you that you can’t use your points on your order until you’re already at checkout. So then you have to either not use your points, or cancel everything and start over. Second, you don’t get an itemized receipt of your order. Not by email, not in the app, and not in your order history. It only shows you the items you ordered and the total $. Curious if you were charged correctly for toppings, tip, tax, whatever? Tough! Third, hope you like having the app glitch out on you randomly, because that feature is included at no extra cost! There have been several times when I’ve spent time inputting all the details on multiple pizzas, go to checkout, and it just kicks me all the way back to the Home Screen with my entire order erased. Or, it might switch a delivery order to carry out at the last minute so I get to wait an hour for our order before discovering I actually have to go pick it up now. And lastly, it’s impossible to actually contact Pizza Hut or submit feedback directly, because it forces you to do it through their website, not the app, and the website won’t let you stay logged in long enough to actually complete the TWO-PAGE form they force you to fill out. So by the time to fill in every field, it signs you out, and you can’t submit the form! Brilliant!

Great Pizza, Glitching Service. Download the app a couple weeks ago, earn enough for an “Any Large Pizza”. Had continuous great service and the Pizza is in my opinion, the current best of the big name brand pizza places. However, when I redeemed my order, would not let me redeem my points for the first half of the day and kept telling me to try again later, then found out you need to have a $11 minimum order for delivery. You can’t just pay delivery fee for a free pizza. The app said it would take about 27-31 minutes to make and deliver. It took them an hour and a half and some how the app glitched and turned banana peppers into pineapple. Called the store to have it fixed and they said the problem was my fault and kept implying that there’s nothing they can do. I had several great orders from this company over the last two weeks, so I say be careful with the app.

Not user friendly. First of all, I have had more than the usual amount of difficulty with their member website. The website never remembers my identity or my account. It is not easy to use. Recently I tried to customize my order by having it double cut, but it would not except this entry. Secondly, the last pizza I ordered was a special deal with five toppings. I ordered double topping, double topping, and single topping. What I got when I picked it up was the three toppings but only in single amounts each. This reflects poorly on the pizza maker on that shift. Also, after wrangling with the manager, he finally consented that the amount of the toppings was less than it should be. The only thing he would do is to give me a similar free pizza the next time I ordered. However he would provide me no written confirmation and no electronic confirmation either. He said it would automatically show up next time because of my telephone number. If it weren’t for the value of their special deals, I would probably use a different chain.

Nearly unusable. Lots of awful and inconvenient bugs. Just one example: I tried to create a rewards account and started filling my information. The app keeps putting the cursor back in the phone extension box— my phone doesn’t have a phone extension. The only way to get out… press done, but that moves the focus to the birthday field which RESETS my birthday to today’s date. This bug made me re-enter my birthday like 5 times. Then after I FINALLY get the fields completed, it tells me my password doesn’t meet the requirements. But it only lists one requirement, that it has to be 6 characters (and is case sensitive, not really a requirement). So I had to guess different requirements multiple times to see why the password wasn’t working. I stopped eating Pizza Hut a few years ago because I always thought the crust was too greasy, thought I’d give it another chance. This is BY FAR the must clunky and frustrating app of the major pizza chains. They need to bring someone in to help them get this sorted out- I won’t be a Pizza Hut regular, I’m afraid. Too much of a hassle.

Problems Ordering on the Pizza Hut APP. Unfortunately, I am very disappointed in my Pizza Melts. They had 3 pieces of pepperoni on each piece along with some cheese. I have been to other Pizza Huts in Jacksonville and my Pizza Melts are full of pepperoni and lots of cheese and NOT too crispy due to over baking it. I also wanted to get my free breadsticks that I was notified I earned. I received this message by a text to my phone. I was told by an employee that I had to use the APP. I had the employee try to assist me in ordering the reward via the APP. She couldn’t even get the AAP to work. We tried for 20 minutes when I told them to just forget it. The employee said the APP often dies that same problem. You would think the individual respond for ensuring the APP works once it is down loaded. I can’t imagine that no one has ever complained regarding this issue. I’ll just go back to Dominos since their APP works and I receive my rewards with no problems.

Pizza Hut shady????!!!. Took an hour to order using app then I tried to redeem points and it took my points but said without explanation why it was removed. I called the store more than several times first cancelling the first order then finally having to call the store again due to the app being shady. I paid for the order over the phone then when I got to the store to get my order they said they didn’t have the payment. I paid again. I called the number again and it went to a call center someone speaking with an accent, who ended up transferring me back to the store so we were trying to figure out if my dad was charged on his card and I was charged too. Then the store manager was screaming at the employee telling him to get off the phone that there is nothing they could do about it till tomorrow when they could see any debit card transactions, which doesn’t make sense!!! anyway if this was not shady, it was just a stupid glitch. They need to fix it and it took me over an hour dealing with this whole issue ridiculous!!!!

Delivery/door dash debacle. Placed my order at 6:38pm, app said should be delivered by 7:08pm. Called the Atoka Pizza Hut at 7:26 and our order was sitting there waiting for door dash.. The girl on the phone was not helpful, and honestly rude and told me she didn’t know what to tell me that it’s out of her hand because I order through the app. I assume the app/online would be more convenient but I guess I was wrong.. Finally got the manager on the phone and she offered to reimburse me my delivery fee (how kind since I was picking it up anyways) I asked her how long my food had been sitting there and she lied a few times saying 10/15mins when the girl I spoke to told me it was ready just waiting for pick up and I was on the phone with them for 11mins.. I asked to have my food remade and I’m almost 100% sure it wasn’t and if my chance it was they did there best to make the worse pizza I have ever had from Pizza Hut!! To say I’m pretty disgusted about how this whole situation was dealt with would be an understatement.. I have worked in restaurants for 20yrs and the way this was handle was not okay..

Wrong price, out of toppings and very unorganized. Order two medium any toppings for $8.99. Went and placed order and payed then realized that I was charged $12 and change for each pizza. I received a phone call shortly after ordering to find out they didn’t have two of the toppings. Then when my wife stopped to pick it up they had sent our pizza out for delivery to some unknown address because it was clearly marked for pickup. (They don’t even deliver to our address because we live too far out) Finally after she explained that she thought they sent our pizzas out, they had the driver return with our pizzas. That being said, the employees were very friendly and apologetic. They were understaffed with new trainees but Pizza Hut has dropped the ball on the app and it’s advertising and has apparently slipped on ensuring their restaurant is prepared. I seldom leave reviews especially negative ones but Pizza Hut is definitely taking a step backwards compared to their competitors. And the app isn’t trustworthy.

Horrible App. I wish that zero stars were an option as I haven’t gotten a single star’s worth of use out of this app. I have always used an app to order pizza from competitors of Pizza Hut and decided to give them, and their rewards program, a try. This app has been a headache from the start. It freezes up, or doesn’t register my press, or grays out boxes of information and then refuses to let me continue as the boxes that I can’t type into are required information. I always end up having to call in - when I call in I find out, of course, that the deal I wanted is online only and rewards points can’t be earned on call in orders. I’ve emailed and called technical support multiple times to resolve this issue and I always hear “we’ve had several online orders placed in the last few minutes and so the issue must be on your end.” On three separate occasions I have been hung up on. I have attempted the app on multiple phone types, carriers, and recently attempted logging in on a desktop computer and discovered the issues existed there as well. So, be warned they do not pertain to the app only.

Notice: IF Pizza Hut hasn’t raised Pay to Staff….. Now that supply chain & meat packer issues, have been resolved post-pandemic; and ur Corporation has yet to raise Staffer’s pay to a living wage of >$15:hr, or added Benefits, or pay OT for shift hours >8:24hrs….. Then it is time to give Thanks for ur Store’s survival, ur Survival of Covid2019, and return ur prices to Pre-Pandemic’s! Inflation will NOT RESOLVE unless: Congress mandates prices OR Businesses reject urges of Greed ! I cut my Fees by 50% over 2020~2023; since I love my Country. And made my Services available >12hrs not 8, to support more Americans. Only in AUG2023, have I returned my fees to 2020 levels. PASS IT FORWARD …… •Greed has never been moral, valued, or US Capitalism. •WE survived a 4yr White House culture of: ALL IS MINE ! & Want It ~ Take It !🫣 •Now it’s time to Heal Ourselves. “Doing nothing” has never healed a 🇺🇸residual wound. Get on board Pizza 🍕 Hut~ WE Love You 😍

Issues. I first placed an online order after coming back from Illinois and not realizing the order was being filled for that location , I immediately called to cancel the order and the representative was understanding. I reordered for the right location and wanted to add another duplicate of the same pizza and the app charged me twice for the same order in addition there was a discrepancy in the price . The Illinois charges fell off the next morning however the extra charge for California is pending . I immediately called them and the rep told me they don’t have anything to do with the app . Very disappointed with this app and especially with the double order . When my husband went to pick up the pizza they said it’s was one pizza order and I told him to tell the guy to check again and he finally saw the second order . Pizza Hut needs to improve their app experience and stop changing the price when checking out . I had to cancel the order several times before submitting its when the correct total was displayed.

Curbside not!!. I ordered my pizza and wings thru this app, when I came to pick up my food, I had to wait 10+ minutes at Curbside and no one assisted me. I even tapped the button that said “I’m Here”!! Still no one came to my car with my food I already paid for via the app. I just even tapped button that said call store, and so I did, and then I had wait several minutes of hearing automated voice and promotions. Finally I went inside since no one was coming, ironically I parked in 1st spot in Curbside where everyone can see me, go figure‼️once inside I asked the gentleman if I was using the app incorrectly, he told me NO. Lastly, this is the second time I’ve come to curbside, and been left outside to go fetch my food inside. This utter ridiculousness, tacky, and unacceptable‼️❗️ Pizza Hut needs to do better or I’ll just go somewhere else and spend my hard earned money❗️

Poor customer service and online service. I am completely frustrated with Pizza huts online app. I tried changing my address and then placing my order and it still sent it to my old address. I also tried deleting this online app because it floods my email with spam and was unable to remove my information from this app. Pizza Hut customers service is very poor, I called and placed a delivery order and was told my order would arrive in 40 minutes and didn’t show up for an hour and a half almost double of what they told me and once I received my order both pizzas were incorrect and the wing weren’t right. They did not even bring napkins or paper plates as requested and all the delivery driver said (oh sorry I will let them know) I am completely dissatisfied with pizza’s hut online service and over the phone customer service... what a shame because I grew up eating pizza huts pizza and it has gone down hill.. oh and to top it off they now charge one dollar each for the little packets of red pepper flakes and Parma cheese..🤬🤬🤬☹️☹️☹️

Bummed out about Pizza Hut app pricing. We have placed an exact same order online. For 3 lg pizzas 2 lg cheese pizzas and 1lg pepperoni no extra anything no meat lovers or pepperoni lovers or no extra cheese only 1 plain pepperoni an 2 plain cheese pizzas at least 8 times in the past 6 months an today when we try to reorder that exact same order all of a sudden it’s trying to charge us double the price we normally pay so I called my local Pizza Hut an ask why an all I got was I’m Sorry but I can sell you that exact order today an it’s only going to cost you an extra 5 dollars an you won’t get points because your not ordering online which is total BS because the app will not allow us to reorder the same damned order we always get an so when you are forced to call an complain about the about it ends up costing you that weeks points an a extra 5 bucks thanks a whole hell of a lot WASILLA Alaska Pizza Hut . If they sell it to us at a set price for over a yr an all of sudden the manger has no idea why the app will not work and he ends up changing an extra 5bucks I say that’s total BS

App is Hot Garbage !!!. Pizza Hut you need to get your app fixed enough is enough !! for two weeks now this ridiculous app will let you order but won’t take your payment method. It processes the order and then reverses the transaction back to your card. It worked slowly for months now it’s garbage !! I have used my credit card I have used my debit card I used Apple Pay and every time it reverses the transaction and it just recently started in the past 2 weeks. what’s even worse is you can’t just order a large pepperoni because there are some ridiculous minimal transaction fee, which kinda makes it kind of pointless to have delivery then. I have a credit from the store manager and I can’t even use that on the app because there is no option for that, the store manager told me that when I order on the app instead of it charging my card, it will take it off of the credit that’s attached to my account and what do you know? comes right off of the credit card. I just reinstalled this app twice and it sort of works fix your app I don’t get it !!!

Incompetent!! Poor customer service!. I ordered on the app. Received confirmation and my account was charged. I even got your order is ready message. They were to bring the order to car- contactless ordering, they didn’t come out, call went to recording. When I go inside they say there is no order. I show my order, with the details of order, their address and they say they have no order are you at the right place? I again point out their address. Manager reads off the names of orders she has. I tell her that’s not my name. I show he’s agin the name and address on my order. She re-rings the order repeatedly saying the wrong items. She finally gets it right, tells worker to cash me out he asks for my name again!!! He was the person I initially had contact with before he called the manger. He too was shown the order with the details, name and address. Two more times I say my name. On top of this epic fail they can’t remember a name (a simple 60s name) already repeated 4 times in two mins.

Need to empower managers. I tried for over 30 minutes to order pizza online & kept getting the message, “uh-oh something went wrong.” By this time I would have just forgotten about it but I promised my grandson I’d get him Pizza Hut pizza for dinner. Totally frustrated, I tried calling the store. Of course, the ‘deal’ I was trying to order was an online only deal so I was put on hold 3-4 times while the manager was consulted. He couldn’t ‘find’ the deal online & I finally had to get them to pull up my order history to see that I had ordered the same deal the past several times. Then the mgr had to ‘call the GM’ to check w/ them. FINALLY, they agreed to take my order & discount it down to the online price. Meanwhile, this whole ordeal has taken almost an hour & now it’s going to be another 45-50 minutes before it is delivered. We will be eating dinner at bedtime. Totally disgusted at this point.

Still Broken app. Someone on the design team has restricted the email addresses this app will accept! It no longer allows me to log in. My very valid email address is rejected as an invalid email because it has a + in it. This problem happened once before but was corrected on the next version. But this latest break in functionality has persisted through several versions with no end in sight. Thank you for responding to my last review. But I would prefer that you fix this problem, calling the number I was given was no help. It appears the app is now allowing my email address. But while the web site will let me login with address. I cannot place an order as it indicates my email address is invalid. Thank you for fixing this issue on the app so I was able to place my order from the app when the web site broke!

Order disappeared. I made my order through the app and watched the timer go down until it said “you’re order is ready”. I drove to the store for carry out but when I got there, they tell me they never received an order for me, and I pulled up the app showing that it said “order is ready”. Once I reloaded the page yet again, the order just disappeared without a trace and when I checked my email, it said “there was a problem processing your order, please call the store to order”. So why was there a countdown still going for a non-existent order, and why didn’t the app notify me, instead of emailing me to tell me there was a problem, isn’t that the whole point of having the app? It’s funny because I had originally called to make the order over the phone but was told my but my order would have been 30$ over the phone versus the 15$ online deal. Thankfully the woman at the location allowed me to still get the deal but what’s the point of getting the app that doesn’t even work?

Angry Customer. Put an order in at 2:00 pm for a 6 pm delivery.... got a text that order was out for delivery an waited over a hour and no delivery. Call location to find out what happened and I was told I had no order from them an was put on hold for 15 mins. I decided to hang up an call back and tried to explain what was going on an got hung up on. Then tried 2 times to talk to manager and on the 3rd cal got manager. I explained what happened and he found my order that was supposedly delivered and no answer according to the driver and was credited. But I’ve been home all day and no one knocked on my door or my dog would have gone nuts like she does every time there is a knock at the door.... I thanked him for my credit and I told him like I’m telling you I refuse to use Pizza Hut again and I’m going to go out of my way to talk to all the people I know to have them stop using you too and I know a lot of people ..... this is some kind of operation you run that don’t put your customers first!!!! That’s a crying shame when the customers make or break you!!!!

Mr. Hebb. I received email for a large, one topping pizza. It also listed place to order and pickup pizza. Had problems when I accessed app. Talked to employee who I showed email. He was baffled, and believed that I should receive a one topping large pizza for free, as e-mail stated. He left saying that he was going to get someone else that could help me. A woman came out, and she did not even look at the email that I received. She asked me if I filed a complaint? I told her that I did not file a complaint, and she continued on with the complaint. I told her of the experience that I had a few days ago, when I purchased a pizza. She said that only corporate would send the email, that what I had was fake. Now, I drove to Indio from La Quinta. I have to purchase a pizza, or I will leave empty handed. Corporate sent me the email, in hopes to gain business. Well, there used to be a Pizza Hut in La Quinta Cove (Where I live), and one in Palm Desert. They both are gone…and with the experience that I just received, this location is next, because of the woman’s nasty attitude toward me! This is a complaint!

Love Pizza Hut. Hate the App and Contact Options.. Love Pizza Hut. Hate the app. Hate the contact options. We have had numerous times we were ready to order and in the checkout, only for the app to say our location doesn’t deliver or online delivery not available at this time. We have talked to the local restaurant manager on duty, who was more than kind and considerate. They have told us they DO deliver and provide online orders so they were not sure why it wasn’t available. We have Hut Rewards we have tried to use only to be told they failed. Tried to write an email and it said it wouldn’t send. Tried to call the contact number and waited on hold for 30+minutes. Wish there was some sort of compensation for all our trouble as we continue to try to be faithful customers to our local Pizza Hut but seem to receive repeated slaps in the face.

Experience with Pizza Hut on 29th located on the south hill in Spokane.. Everyone down there has been extremely exceptional with the quality of customer service they give and have always given and continue to give to me, except for one person that is absolutely the worst person in the world. He is horrible. he is mean and nasty and if you inconvenience him in the slightest bit, he will sabotage your pizza and then laugh in your face. he is very unprofessional and because of this I order from other peoples phone and have other people order because now the guys got it out for me and my family and sabotages us right before hospital visits even when he knows we are on our way to the hospital with our sick six year old son, who has severe asthma, and all he wanted was his favorite pizza for dinner when I called back to complain and get the right pizza ordered as we always order light on the sauce and he purposely put a massive mountain in the middle of me telling him the pizza was incorrect. He decided he was just gonna disconnect the phone call. He is super short super stocky overweight, like obese dark short hair and

The reason I gave the app 1?!. Is because when I originally started that email was hacked, and now that I have changed it, none of my rewards that I have stacked up through the years add up whatsoever and I deal with the same store every single time so it’s not the store it’s your guises app. Please fix it because somebody changes their email, that should change with it as in their rewards because it says change or don’t change and I did but yet they’re saying that my old one never existed. It don’t make sense when I had it in my old email I’ve even tried making an account with my old email and it won’t let me so. Please fix that. That is the whole reason why I am not using the app anymore. I will be calling for now on until somebody does something about this because it’s ridiculous. Be careful people in case your original email gets hacked, and the other one don’t or whatever the case may be remember your points and badges that you’ve earned all those year's ago are not worth anything?

Only getting 1 star because I can’t give less. This app is absolute garbage. I think it may even be compromised. I thought maybe it was just bugged as when I put in my address (with location services on) and the Pizza Hut it selects on the map is Mercato, Hong Kong, BUT with the address for the Pizza Hut here in my town in Missouri. Two times now I have ordered pizza with the app and within 15 minutes I get an email from a dominos saying my order has been received. There isn’t even a dominos in this town, so I am almost certain it has to be because of this app. So now I just use the website to order because the App is terrible, the incorrect / hacked location is just one of my many grievances with this Pizza Hut app and the App Store for letting it stay even when it is totally awful. There is no way in hell this thing is averaging 4.6 stars without tampering / manipulation from Apple.

First time in a long time. Normally, I love my local shop. The driver I almost always get is amazing. She’s a true rockstar in the field. However, I took a hiatus from my local store following a botched transaction where it was processed and charged even though they had no drivers available that evening. After several calls, it was never corrected according to my bank statement. However, my printing it alone was not proof enough for them to correct the error which they also still maintain didn’t take place, but I would need to drive the 28+ miles to a local branch and get their official printout on the same day I wished to ‘make my claim’. As this would cost more of my life than I’m willing to devote to Pizza Hut as a non employee, I just began ordering from a competitor. They’ve been great, but I’m missing my usual happy driver and helping a smaller community business. So, here’s one more shot.

One of the worst food ordering apps. Wow this is bad. Did they do any usability testing? Everything was great until the checkout page. App “loads” for several seconds after changing to a different input box, such as after you type your phone or credit card number or expiration date. Other issues including no useful error message when it rejects a special character in passwords. “An error occurred” is worse than “Don’t use special characters in your password”, which in turn is worse than accepting special characters. No keychain or Apple Pay integration either. It selected a random Pizza Hut location, and when I had to change it, it erased my cart. It also directed me to the settings app because it thought it didn’t have location permissions, but the app had never requested permission. Then it finally requested it after waiting for a while. You’d think a year of the pandemic would have given Pizza Hut time to develop an app that works. Calling to order would have been faster.

DoorDash delivers and delivery time inaccurate. Ordered at 11:37, delivery time was expected to be at 12:07. Not bad, but then I received a text saying a door dasher picked up my order at 11:54. I live less than 5 minutes away so you’d think my order would’ve been delivered a few minutes early. Instead, the dasher picked up another order from Little Caesar’s which is not only out of the way, but Little Caesar’s was behind on their orders, so o not only had to wait for my own order, I had to wait on someone else’s which was late. My order finally arrived 30 minutes after the original delivery time due to this. The app doesn’t not show if a dasher will be delivering. Had I known it wouldn’t arrive until 12:37, I wouldn’t have ordered at all!! Not to mention, the food was lukewarm because it took 36 minutes to actually deliver it. These differences in time should be given to people ahead of ordering. What ever happened to ensuring fast delivery? I won’t do delivery ever again!!

Delivery/ Costumer Service. I ordered pizza on a Friday night as my injured foot was throbbing after a week long of work and while the baby slept. I get a phone call from the Pizza delivery man saying is outside. Strange no one has knocked. When I look at the peep hole no one is outside... I open the door... I see him blocking my neighbor’s entrance to their driveway. I go out to the porch so he see’s the house he is suppose to delivery the pizza to. He stops at the front of the fence that’s is 5 feet tall (definitely the fence is is taller than me) and lefts my food up. So now I’m suppose to walk myself to the side walk and leave a child unattended because the delivery man won’t even bother to walk over to the door. I didn’t even sign my credit card receipt. When I call the Pizza Hut location to explain the situation. The lady’s response was ok I’ll tell the driver. tell her I didn’t sign my receipt. Ok. I’m was so furious. No apologies horrible Costumer service. I spoke to a manager and expressed my frustration. Her response was costumers don’t want delivery people in there properties. What? Pizza Hut you should practice what you preach and inform and teach your employees proper costumer service.

PLEASE tell us when the order leaves the BUILDING, not just the oven.. Been using this app to order for a few years, and I really only have one complaint. It’s nice to get notified when the order is ready, but the notification that the app gives says “out for delivery.” That wording makes it sound like the driver has the food and is headed out, when in fact the food has just come out of the ovens and been boxed up. If there’s not a driver there waiting on it to come out, it has to wait on one, sometimes for 30-60 minutes on a REALLY busy night. Please update the system so that the app notifies when the driver has actually taken the order out of the building and is on their way. It would avoid a lot of confusion- and probably some “the app said my food was out an hour ago!” phone calls…

Slowest app ever. No one out pizzas the hut? Well y’all are really slow on your app development. It lags and lags. It’s so much easier to call it in. And no I’m not a boomer or genx. But then, I can’t use my reward points for a free pizza because it can only be done through the app which took me over 17 MINUTES TO PLACE AN ORDER. all to find out I can’t get my pizza delivered because it’s a min of $12 for delivery even tho it came out to $13 with tip (also ordered a soda and sauce). But it has to be $13 PRE tax & tip. So my free pizza doesn’t count so now I can only use the points if I order more food and spend more (which is not the point since I’m trying to use for a FREE pizza) or pick it up myself. Y’all are already charging a $7 delivery fee which you make sure to tell us is not a tip. I could’ve ordered my pizza and be eating it by now. So many hoops to go through just to use my rewards all while doing it on the slowest app. It like the app is stuck in 2014. Exactly why I’d rather go with dominos or gladly pay more at round table.

Disappointed customer. We ordered the $7.99 two pizza special some wings and desert for delivery. Because of the extreme high delivery orders I received a call from the manager Caesar asking me if we would prefer to come and pickup the order instead and he would remove the delivery surcharge, now this wasn’t the issue... the issue started when the my spouse went to pickup the order. Because my spouse wasn’t aware of the complete order the female employee handed her only half the order prompting me to have to contact the establishment again. Upon returning back to the store the same female associate again appeared to be confused and unsure of our order nor what I was there for after I told her the name on the order. After it was all said and done they still failed to give us all of our order. I highly suggest if your planning on visiting this establishment to check your order throughly because the employees don’t seem to care.

Cannot correctly undo/apply points?. I have been trying for the better part of an hour to figure out how to get my points back. I clicked that I wanted free breadsticks but my husband wanted to see what we could redeem with all our points. When I went to the page that tells us what we could redeem, he wanted to change it to the Cinnabon bites. Except when I went to Checkout and clicked Undo Points, it wouldn’t let me. It didn’t give those points back. So then I tried a different computer and it still said there were breadsticks there. Again, I clicked Undo Points and yet again the site rendered them hostage. It then said that instead of 75 points, it now said 150 points in check out. So now that I didn’t get my free breadsticks or Cinnabon bites and I’m out my 150 points, this is leaving me frustrated. Fix this bug or we will choose Pizza Hut as a last option.

Would be great if it worked…. The points are nice and the interface is very easy to use but it’s pretty buggy and gives a lot of error messages and “temporarily unavailable” flags (although to be fair, the unavailable flag might be something the restaurant location did and isn’t a fault of the app). I can’t think of one time I’ve opened this thing to order dinner when I didn’t end up frustrated at having to call it in and wait on hold. Additionally, the full menu is NOT technically available, as there’s never an option to order the Udi’s gluten free pizza (for my son who has Celiac). I used to be able to order it through the website instead of the app but now the website just directs you to the app which doesn’t offer it. I even tried to circumvent it by going into my order history and re-ordering the gluten free pizza but it just gives me an error message. I want to like this because it really is a good looking UI but I think at this point I’ve resigned myself to just having to call in my order every time.

Very rude manager. Order a pizza and wings driver no showed up.. I called the store and was very polite and ask if they were busy and she said no so I asked her well it’s been an hour and they driver never showed up so put me on hold and to see what the problem was. She then tell me the driver must have taken my Ticket and he must be on the way so I still have some what faith in the driver so I’ll said I’ll wait. 30 mins passed I called again and told her the pizza still isn’t here she then said that they driver said he knocked on the door and call my phone and no one was there I politely told her no one knocked or called then she said If I wanted to I can come and pick it up lol.. and they would give me store credit I said unbelievable. I then asked if I could talk to her manager and the. Manager basically said to me what do you want me to do.. well for one hire a better driver who can deliver pizzas on time and second I’m explaining to you that they driver never showed up and your telling me he did. As if I’m lying.. it was a horrible experience I had to order dominos instead.. do not order from here bad customer service .

6/13 order that never was delivered...rated 1 star because I had to pick one. I would not recommend ordering a pizza from Pizza Hut, especially if it is going through the OLA location. I ordered a pizza and was told it would take about an hour. That would have put it here at 7:30 and I’m giving them a grace period. I called around 8-8:15 and was told the order was out for delivery. I tried 8-9 times starting at 9:00 to contact the store to get some kind of response when my order was still not here...at this point any response, we are not bringing your order-good luck would have worked. At least this way I could have made plans to feed my 3 year old grandson something for dinner. I finally got to speak with Corporate who said they would call the Ola location and they put me on hold for roughly 10-15 minutes and finally came back and got no answer, I wasn’t surprised....given I have the 10 messages and times I was placed on eternal hold and hung up saved on my phone to post in the paper as well. She then called and reported to her higher ups. To say I am more than frustrated is an understatement, but you can read all about it in the Henry Herald, that is if you can buy a page to post comments on local businesses in the area, which I intend to do. She did say, I would receive a call from corporate and even the store, and you can bet I will not hold my breath waiting on that call or plan on eating any Pizza Hut pizza in the near future. Your former customer, Chuck-

The point system is fooling people and taking more money than they are saying you need. Went on the app to order a pizza one day and I had over 300 points saved up to get a free pizza. I find what I want and try to place my but it said I needed a 15 dollar minimum. Trying not to get aggravated over them wanting me to over spend; I add cheese sticks. I haven’t eaten all day and I’m only ordering for myself I don’t need cheese sticks but I go with it and yet for some strange reason it won’t let me order still. So I call the store and the employee tells me that the delivery fee isn’t included in the 15 dollars minimum. I feel lied to because I was expecting to pay only a little over 15 dollars. Don’t tell people one thing and expect them to play along with your hustling. If you say 15 dollars MINIMUM... it should be 15 MINIMUM. I should have to spend 22 dollars when you told me otherwise like delivery fees don’t count towards the money you get. Tell people SPECIFICALLY what it is that you need. Don’t beat around the bush and expect people to be okay with this. It’s like you lied to my face.

Needs fixed. Crappy, it would not let me order a deal. Every time I selected one the app closed and I had to open it back up, sign in, and start my order all over again. I finally gave up and ordered without it. Otherwise it's fairly easy to use. This app has gotten worse again. I haven’t ordered in quite awhile, but I used to at least be able to use the thing. I was using my phone. I had to re-enter my address even though I was still logged into my account. When I hit save, it just kept spinning. I closed out and went back in and my address was saved. I selected delivery. It brought up my location to order from and that’s as far as I could get. I’d try to click order now and it did nothing. Let it sit for several minutes, wouldn’t move from that screen. Got out my IPad and the above was repeated except this time the order now eventually worked. So I was able to order, but I don’t always have my IPad handy. It seems they have been having similar issues for several months. I think you should re-evaluate your developers.

Not an App it’s a SCAM. The app does not line up with the stores it will tell you it’s delivery when it’s carry out so it can steal money from you. As someone without a car I wouldn’t have ordered carry out this app was designed to steal money from innocent people and lie to them about getting pizza. Find another pizza place local to you. One that has ethics and morals. Maybe if they paid their workers enough they wouldn’t be so horrible but this app was designed to cause failure, I need to remind myself not to use this app or eat pizza from this horrible company. When I called my local store no one picked up to explain because I bet everyone is on this. This is a plan to rip people off who have to save up money to afford luxuries like this one. I know they won’t refund me because I bet you the employees are at my local Pizza Hut enjoying the food I paid for with my money, I should not be shocked that in todays day and age that there is a scam like this one with a National company but I am. Don’t use this app and don’t buy their pizza. I am so naive. I am also hungry,

Good app, except for one issue…. I have been using this app occasionally for the last nine months. It’s convenient to order via the app, not only for potential discounts, but you don’t have to call and be asked “can you please hold?”. The issue I encountered today was that I ordered a pizza tonight (I always use the ‘continue as guest’ part of the app), and I decided to use contact-less curbside to pick up my pizza; however this means using Apple Pay (which I think would be OK). Unfortunately after I got my pizza, I was “overcharged” - I didn’t get the discount I was hoping for. (I also went to a different P.H. location). While I will continue to use this app, I will NOT use Apple Pay-I will pay inside instead (so in the unlikely event of another issue, maybe I can “fix it”, so this won’t happen again. I am uncertain if it was the store or this app that had a ‘glitch’). Still, four out of five stars ⭐️⭐️⭐️⭐️ isn’t bad.

App functions but can’t access order status from app. It used to work fine but it has been updated constantly every couple weeks and for months as soon as you finish the order it won’t show the delivery status like it used to. I have to click on a separate email to know when it’s our for delivery or use text messages. Additionally adding food tends to break the cart if it’s not done in one go, can’t go back and add another Cheezit Pizza actually counting 2 of them as an example. Finally when adding drinks in the mix and match it won’t register anything after the first drink. I have to go out to the deals and find that specific 4 for 5 drink deal just to get what I want. Otherwise it functions reasonably and has been my exclusive way of ordering for over a year.

App has too many bugs and doesn’t work at all!. I have an account and can log in through the website without issue, but using the same credentials in the app always results in an error. The app doesn’t allow you to enter an email address or select any of the options to redeem points or see account settings. In order to order online, I have to place an order as a guest-which means I don’t earn any points for my order. If I try to sign in just before checkout, it repeatedly gives me a Login error. I’m using the most current version of the mobile app and have the same problems on my phone and iPad. They either don’t know how to correctly build a bug-free app or are just trying to prevent you from earning points for your orders. Either way, the app is crap and if there were another pizza company nearby that delivered, I wouldn’t even bother ordering Pizza Hut.

I never wrote BAD reviews, BUT.... I never wrote BAD reviews, but I have used the app for years with no problems. Tonight, I was prompted to update app before ordering-no big deal, right? WRONG! I had no problem finding deals, creating my pizza, adding extras to the cart, BUT when it came time to actually place the delivery order, it kept asking for a FUTURE date. OK... so I did that and it gave me an hour plus and that is not normal, so I changed it to carry out. “Ready in 15 mins” is what I saw during checkout. So I tried again and the only option it gave me was for over an hour - even though it still said 15 mins. 😠 ok - I chose that and got there in about 20 mins and the gentleman(in the non-busy store) did not have anything ready and when he looked it up, he said that he has the hour plus time. UGHHHHH🤦‍♀️ He was very nice and told me he’d have it ready in 15 mins. Which is fine because it gave me time to write this exhaustingly long review. PLEASE FIX OR ADD THE DELIVER/PICK UP ASAP OPTION! NOW! NOT IN LONGER THAN NEEDED TIMEFRAMEzzzzzz

Rewards points!. Why are the crusts limited to one who are spending a decent amount of money to earn them? Tonight I went on my Pizza Hut after not ordering for them in a little while because I typically don’t eat often. But who doesn’t like pizza right? When I’m in the mood for pizza my first choice is Pizza Hut. Anyway, i went on my Pizza Hut app & saw I had 276 pts. Cool!! I proceeded to redeem my points and order a large pizza, should I say “Large Any Pizza”. Well I came to learn it’s not any choice of large pizza you can order. I wanted to order a stuffed cheese bite pizza with toppings & wasn’t able to do because the crust wasn’t an option...when I thought I’d be redeeming my ANY large pizza? My point in all this is maybe tweak your advertisement & points system as well as being able to redeem them in-stores! I hope I can one day redeem my points for any pizza of my choice with any crust option, topping, sauces etc. Thank you for the delicious pizza I am shortly going to receive and I hope to one day be able to redeem my points & continue to do business with you.

Terrible. Been trying to order pizza hut online for more than a month and the website online doesn’t work. I try signing in and it doesn’t work. I’ve tried changing my password and it doesn’t work. Every time I sign in and then go to put in an order it says I have to sign in again and I do and it starts over. Or it doesn’t keep the order. I’ve lost track of how many mistakes it makes but it’s literally impossible. I’ve tried it on Safari, chrome and Firefox. I’ve tried it on different computers. I have to end up calling them, and then they don’t except my pizzahut rewards because that’s for “online orders only“, so obviously you’re running a scam. So finally tonight I download the app and I got halfway through it and it lost my order. And then put everything in, and it had me down as carry out, I needed to switch it to delivery, and it deleted my order. I honestly don’t even know what I ordered here. I just took whatever it would give me. But this is the last time that I order Pizza Hut until this is fixed. It’s 2023 get it together.

Super annoying. I just placed a large order, got an error message saying there wasn’t enough in my account, when I knew there was plenty of money, so I checked that bank account and there was a pending charge for one cent less than the total given on the app, and there was plenty of money STILL in my account, so the entire thing makes no sense. So I call Pizza Hut to explain what happened, expecting them to do something, and all they can tell me is they have nothing to do with the app and can’t do anything and the money will be returned within 24 hours since the order didn’t go through to them - uhhh but my kids wanted the pizza and wings and melts and Cinnabons tonight??! I spend a ton of money with you?? Luckily I have other accounts and was able to put it through again on an entirely unrelated debit card, but I’m sure plenty of people don’t and would just be going hungry for the night. The people at the actual store should be able to fix glitches that happen with the app - or have an avenue to do so immediately at least, super annoying.

Pizza Hut App and customer service. I have used the Pizza Hut app on several occasions and have found it to be extremely user unfriendly. It is difficult to navigate and according to store employees they seem to never receive my orders or they receive them wrong. However, what I find most disturbing is the level of service I have received from my local Pizza Hut. The manager on duty took no initiative to remedy or try to explain the problems. She hung up on me when I became upset with her for telling me to contact the corporate offices rather than extend customer service to remedy the reoccurring inconvenience and delays. More troubling is the general district manager took no steps to reach out to the customer to discuss the on going problem and reinforced the employee’s actions. At this point I have no further interest in purchasing any future products of your firm or it’s affiliates. In a highly competitive market such as yours, I cannot understand how your management team can stick their heads in the sand and point fingers to the corporate level. Good luck growing your customer base with that marketing strategy.

The other driver. I ordered a pizza here it was an awesome pizza then I ordered a second pizza and this driver came up here and he was kind of crazy so I am now ordering again a third pizza and hopefully everything goes great because I realize that driver was not representing the Pizza Hut now the manager here he really he didn’t handle the situation when I hung up on me when listen to me when he didn’t know that his driver was acting like a maniac so this is my third time ordering pizza here and I hope that it works out well you’ll see the rest of this review and really I’ve never had trouble with this place before it’s just that one driver came out here driving crazy I don’t know because we’re in the middle of nowhere or what but hopefully things work out good i’m only taking this chance because the pizza here is awesome🔥

App is troublesome depending on location.. One location will allow you to order plain fries others will not. Makes no sense and then you have to leave a note under pizza instructions hopingbitsbseeen. The first time I used the app it went great. The second time it didn’t remember my info or details anywhere, but somehow remembered my pI placed, and it went ok. But since I had no info saved, I got no credit for the second order towards my rewards. Was still unable to save any info without the app stalling and forcing it closed. The third time, it was an endless loop to accomplish anything. Still unable to save info, use previous orders, or anything convenient, without the app locking up. Plus the dine in/pick up routine has you going in circles. This is very disappointing since ordering on the site is so easy.