E*TRADE: Invest. Trade. Save. App Reviews

VERSION
13.7.3
SCORE
4.5
TOTAL RATINGS
151,127
PRICE
Free

E*TRADE: Invest. Trade. Save. App Description & Overview

What is e*trade: invest. trade. save. app? Welcome to E*TRADE. No matter your level of experience, we help simplify investing and trading. Our award-winning app puts everything you need in the palm of your hand—including investing, banking, trading, research, and more. Download now and start investing today.


Invest on your terms
• Enjoy commission-free online US-listed stock, ETF, and options trades
• Trade mutual funds
• Take the guesswork out of choosing investments with professionally built portfolios

Invest with confidence
• Get streaming quotes, charts, and portfolio information
• Access education, comprehensive research, tools, and screeners to spot investment opportunities
• Set alerts and create watchlists for the investments you're interested in
• Stream live Bloomberg video
• Chat with customer service in the app

Bank and save
• Deposit checks, pay bills, transfer money, and get unlimited ATM fee refunds with your E*TRADE debit card.


Securities products offered by Morgan Stanley Smith Barney LLC, Member SIPC. Commodity futures and options on futures products and services offered by E*TRADE Futures LLC, Member NFA. Banking products and services are offered by Morgan Stanley Private Bank, National Association, Member FDIC. All are separate but affiliated subsidiaries of Morgan Stanley. E*TRADE is a business of Morgan Stanley. Securities, investment advisory, commodity futures, options on futures and other non-deposit investment products and services are not insured by the FDIC, are not deposits or obligations of, or guaranteed by Morgan Stanley Private Bank and are subject to investment risk, including possible loss of the principal amount invested.


Important Note: Futures and options transactions are intended for sophisticated investors and are complex, carry a high degree of risk, and are not suitable for all investors. For more information, please read the Characteristics and Risks of Standardized Options and the Risk Disclosure Statement for Futures and Options prior to applying for an account. You can also view the E*TRADE Futures LLC Financial Information and Disclosure Documents. Investing in securities products involves risk, including possible loss of principal.

1. Read more about the awards E*TRADE received in StockBrokers.com 2023 Online Broker Review: http://www.stockbrokers.com/guides/online-stock-brokers

2. E*TRADE from Morgan Stanley (“E*TRADE”) charges $0 commission for online US-listed stock, ETF, and options trades. Exclusions may apply and E*TRADE reserves the right to charge variable commission rates. The standard options contract fee is $0.65 per contract. The retail online $0 commission does not apply to Over-the-Counter (OTC), foreign stock transactions, large block transactions requiring special handling, transaction-fee mutual funds, futures, or fixed income investments. Additional regulatory and exchange fees may apply. For more information about pricing, visit etrade.com/pricing.

The material provided by Morgan Stanley Smith Barney LLC or any of its affiliates (collectively, “Morgan Stanley”) is for educational purposes only and is not an individualized recommendation. This information neither is, nor should be construed as, an offer or a solicitation of an offer, or a recommendation, to buy, sell, or hold any security, financial product, or instrument discussed herein, or to open a particular account or to engage in any specific investment strategy.

Apple, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. Touch ID is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.
View End-User License Agreement: https://mobile.etrade.com/etmobile/EULA_2.0.html

© 2023 E*TRADE from Morgan Stanley. All rights reserved.

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App Name E*TRADE: Invest. Trade. Save.
Category Finance
Published
Updated 24 March 2024, Sunday
File Size 154.54 MB

E*TRADE: Invest. Trade. Save. Comments & Reviews 2024

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Poor App Update. The new app is terrible. The old version was great, both user friendly and accurate. The new version shows gain/loss performance as 0.0 after market close. The app is buggy, does not update data, and is inaccurate in real time. It is unreliable for trading. The home page shows a “market movers” tab which is interesting, but I am more concerned with my own portfolio watch list and the index chart that showed when you opened the old app. Now, it is a jumbled mess to move between accounts and view positions. You can’t do it without moving between pages that take forever to load. Never-mind trading in or out with real time data. Don’t do it. The update was obviously an effort to create a “sleek” look with absolutely no regard for usefulness or accuracy, which is ironic since this is people’s money. I have looked all over for options to customize certain screens to no avail. Please just go back to what works. I doubt too many people left the brokerage because the old app wasn’t stunning in appearance, but people will go if their money continues to be impacted by a poor performing platform.

Best Platform. I was a beginner into retirement, having no time for such things. Well after cashing up my new account. I was trading within minutes. The knowledge and teaching practices are a beginners dream. And full a throttle platform for the long timers. It is a well rounded platform that means business and carries business out quickly and professionally. They teach risk and protections and weave it in to successful trading for you. And the fact I didn’t think I had time, well I was wrong. I could have traded years ago and retired earlier. 43years in heavy construction for one company. Life decisions is what we do this platform would have made me very wealthy. Don’t let your mind talk you into short paths that don’t pay. Flourish and make good for you and your family’s. Thanks E*Trade.

Great Brokerage, Bad Call Times & UI Design. E*Trade is a great brokerage so far. I have been using it for about a month now and so far no problems, except for one… Randomly got a notice on my account saying they need to speak with me in order to restore my trading privileges due to ‘suspicious activity’. I’m not sure what qualifies for suspicious activity, me just logging in to check my stocks? But whatever. I do what I need to do and call them. It’s been 2 weeks now and I cannot get ahold of them to have my privileges back. I either am working or busy with life things, and the call time is just too long to be made. I call and 2 hours later I’m still on the phone waiting, and then have work, so I have no choice but to hang up to go into work. All those 2 hours wasted. Please, PLEASE get more call center agents or something because the wait time is ridiculous. Also, there needs to be so many UI updates. How is there not a chart of your stocks that you own showing the $ and % of gain and lose? You can’t go see by the month or day how your stocks have fluctuated? Very weird to me I feel like having a graph is the most important thing in a brokerage when dealing with stocks. Whatever though. I have to say unfortunately this is making me want to just choose Fidelity because they seem to have a more user friendly app design and better call times..

Good online brokerage, poor banking experience. I’ve had E*TRADE for probably 15 or more years. I’ve been self employed for 5 years and at the end of every year when I start to do my taxes, I hope and pray that E*TRADE will let me download my banking transactions in an excel or csv file... but no... after repeated calls and emails for three years, I still can’t do this. For an online bank, they are way behind the eight ball in user experience. They don’t even attempt to categorize expenses for you, so you have to click and choose an expense category for every transaction. I suspect it’s because they care more about the brokerage part of the business...which does offer a pretty good user experience. Once again as the year is ending, not looking forward to hours of copy and pasting from the transaction grid, reformatting, etc just to try to add up my personal and business transactions. I know I should switch to another company like TDBank, but I just haven’t gotten around to it. Hoping E*TRADE will eventually listen to their customers.

Easy as Pie!. I say that because E*Trade has been easier than eating pie. The problem people have with the service and the app is they don’t know how the pie is made nor do they want to learn. They just want the pie. Well it doesn’t work like that. You have to get your ingredients, mixing bowl, pie dish, oven to bake, heat to cook the pie, and last a nice dish to serve it on. Some people will understand the metaphor. The ones who leave all the bad reviews are the ones that are frustrated. Overall great experience. Money does take 3 days to transfer until available for trading, which felt like a life time as I was watch the stock I wanted go up in price. Understanding the difference between funds available for investing and funds available for withdraw is important. It does take about 8-10 days for funds to be settled and available for transfer. Have patience and enjoy the process. Stop complaining because you aren’t getting your pie immediately. That’s like putting the ingredients in the pie dish and baking it for 2 minutes and opening the oven and wondering why it’s not done yet. I’m looking forward to enjoying my own pie in the future. I’m still in the process of building my ingredient list. Can’t wait to watch it bake and rise.

Next-week*trade. I set up an account and watched the market then decided on what I wanted to start trading, well I put in my money and I’m all excited to start investing then it takes a week for my account to receive the funds and process. Everything is at a market high now and I won’t even be able to trade until tomorrow so right now I’m not happy at all with losing opportunity to invest by a week just watching prices go up waiting for my money to even trade with. I will update the review with my experience post trading although now I’m worried it’s too late by the time I’m able to trade it would be better to sell leaving me wondering why I should invest with this business. I understand that there’s a process for money transactions and they can take time but what’s the point in investing money a week later will my trades be just as unimportant? How long will new accounts take to trade when they have money to trade with am I going to put in a bid and it get processed the next day because I have a new account? So far I haven’t been impressed I’m hoping I change my mind

Unfortunate upgrade that was greatly improved.... The next revision of the upgrade is much better. It keeps my watch lists in my original order allowing me to airy and see what is moving. The portfolio loads the whole portfolio instead of just 15-20 positions, saving me 30 seconds. I would like to see 3 more improvements. When I go into portfolio it defaults to standard view. I like options view.. It used to remember that and not make me change it every time. When I go into orders, it defaults to every order I ever placed.. I usually only want to see open orders. It used to remember that and not make me change it every time. A lot of time when I place an order it randomly chooses to put me back in the highest level instead of staying inside the watch list or portfolio. Or it takes me to the newest order, not the 3rd or 4th page that I was reviewing, so I need time scroll down 3 pages.. It used to remember that and not make me change it every time. Also, when I modify alerts, it takes me back into a higher level menu instead of leaving me in alerts afterwards... Still I am so much happier and changed my rating from a 1 to a 4 star app... Previous rating no longer applicable.... I used to be able to navigate rapidly between orders portfolios and watch list Now it is awkward and clumsy You copied the worst features of TD site and made the app much slower Give me the old app please Awful for me

Terrible new app. They had a perfectly wonderful app until about a month ago, and then they updated it. There are a number of problems - positions only load 5-6 at a time. So if you want to scroll through 25 in your portfolio you have to scroll and wait repeatedly. If you resort (say from alphabetical to closing price) start all over - they have something called “day’s change” in the default view which during the trading day tells you how you’re doing. But after market close it resets to zero, and then it only measures changes after the market close, which are usually minute and only effect a few securities. So if you want to see how you did after market close, good luck. I’d be willing to bet that more people want to see how their positions did at market close than want to see any post close random price fluctuations. - the default portfolio view also involves scrolling left/right (phones are narrow) However doing so will also scroll from accounts to trades/transfers/etc, losing your place. Since portfolio takes so long to load and sort (see point 1 above) this is a problem. - the functions glitch. I’ve transferred and gotten error messages that it timed out, I’ve tried trading and gotten an error that they “cannot confirm this trade”. Both errors occur randomly and when I retry the transactions will usually work. But it’s not reliable. Again, these are all new issues that were not present in the old app. Please bring it back.

Let’s be honest. So far E*TRADE trade has been good to me the only hiccup that I have is when I try to transfer money into the account and it takes three days I feel like that’s unnecessary if you have a tray that needs to be bought right now.. you’re missing opportunities but I also can see that at any one time you should have money in your account regardless. Just in case you see a opportunity so you won’t have to transfer money from your bank to E*TRADE so to fix that problem just always have money on e trade, but I heard Robin Hood is better but I haven’t had the opportunity to use RobinHood. They won’t approve my account..And to be honest am new to stock trading and a beginner but I’m a real quick learner..So I wouldn’t recommend E*TRADE for beginners it just work with me because I’m quick to learning things.. so that being said in my opinion E*TRADE is a good brokerage but for somebody that’s new just open a RobinHood account..

E*Trade (Good) vs Morgan Stanley (Bad). I don’t know what’s going on here between E*Trade and Morgan Stanley but I got the blame game excuse so I guess they are still working out the kinks in IT. Or it could be Good Cop/Bad Cop. Basically, Morgan Stanley raised their margin requirements and then sold my stocks almost immediately after I called them and told them I was transferring the money in before 3 pm. However, they sold my cheapest shares on FIFO when I use LIFO on my taxes. I checked my account settings prior to messaging the support desk (my settings were still LIFO) and then asked them why they sold my oldest shares first. They changed my method to FIFO and said I was on FIFO. I changed it back and picked up the phone immediately, because now they are either lazy or doing something shady. After talking to customer service and getting nowhere, I had to get snippy and ask why they are committing tax fraud on my behalf when I’ve always used LIFO. I was sent to Mr. John Hill, who handled the Tax Lots from E*Trade in Utah. He was a good guy. He was able to see all the changes they made to my Tax Method and say the trades didn’t go through correct and then had to submit forms to get my tax lots back where it belongs. All in all, great customer service from Mr. Hill from E*Trade. I guess Morgan Stanley is really tight on cash. That Fed Borrow rate is super high. 🙄

Poor customer service, long wait times for transfers, and cost basis never showing up. A lot of issues I have with E*TRADE compared to the other two brokers I use. So many issues that I am cancelling my account with E*TRADE and moving onto the other two brokers that are better in general and provide better customer service for myself and other retail investors like me. Just some of the issues I’ve had with E*TRADE that have forced me to move to different brokers: - customer service wait times: whenever I call I am on hold for 10-30 minutes. I get wait times might be ext need due to high volume of calls during certain hours of the day, but this 10-30 minutes is AVERAGE regardless when I call. - I have transferred shares from my E*TRADE account to other brokers multiple times. EVERY TIME I’ve done this E*TRADE has NOT included the cost basis of my purchasing price for those shades, forcing me to call E*TRADE and remain on hold for long times just to request them to send the cost basis information which they should have done with the initial transfer. - I have direct registered my shares from E*TRADE to the companies designated broker and it took OVER A MONTH to do this for E*TRADE. It took my other brokers 3-5 days. I have been using E*TRADE for over 3 years now but have decided to move all my assets out of E*TRADE to the other 2 brokers I use because of E*TRADE a poor customer service, mismanagement of proper data reporting, and call wait times.

New update to UI? Why?!!. I can’t believe this, but I can totally imagine how some VIP at E*TRADE needed “something” for their yearly review and decided the interface change would look good there. So that person gave some guidelines to the development team to execute. But ! ! There really wasn’t anything wrong with the interface layout. Or if anything was wrong, that certainly did not get addressed in this last update. Pardon my abbreviations but W T * were you thinking? My favorite view was the performance graph and the way I got to it by looking at my portfolio. I WAS able to make that portfolio my default layout when I opened the app. That’s all gone now. No customizable presets and stuff is buried now. Please do your selves a favor, get rid of ALL your so called idea people, revert to the previous design and “ENHANCE” what you had instead of fooling your upper management with some bs and unneeded UI changes. Sadly I see this with all corporations now. They cant just let things be and enhance what’s there. This new design is laaaaame!

still too slow as of 2/20. It’s been weeks now, and the speed and unresponsiveness issues still exist. I understand that the end user cannot go back to the old version. However, E*TRADE could post the old app so that we could all delete this non- working version and download the old. Please tell us that E*TRADE has a back up plan for such a catastrophe scenario. We have lost so much time and money due to app glitches. 2/12 This app freezes and when it’s not frozen, it takes forever to scroll, or sort. Changing to a new tab also takes an unacceptably long time. What good is the upgrade if routine functions don’t even work? The old version didn’t have these unresponsiveness issue. Some of the developer responses simply stated that users just need to get used to this new app. Well, don’t blame on to the users. Many users have tried to help you by commenting about the lack of speed and responsiveness of this app. If people can’t get the app to respond, how can they get used to it? It’s just a matter of time before we leave.

Fair charges for top service. I recently tried out the Reliancedeck Recovery System and have been very impressed with my experience so far. The system was incredibly easy to set up and the user interface is intuitive and user-friendly. I particularly appreciated the clear instructions and helpful tips provided throughout the setup process. Since using the Reliancedeck Recovery System, I noticed significant improvements with the safety of my digital assets and overall finances. The system's combination of physical therapy exercises and their mindfulness in practices has helped me to manage and reduce stress levels through safeguarding my finances. I also appreciated the personalized nature of the system, with software and scheduling tailored to my specific needs and goals. While there were a few minor technical issues that I encountered initially, the customer support team was responsive and helpful in resolving these issues quickly. Additionally, I would caution that the system may not be suitable for everyone, particularly those with more complex or long-termed asset lost which may be pricey. Overall, I highly recommend the Reliancedeck. com cyber security Recovery System for anyone looking to improve and secure their physical and digital assets. The system is user-friendly, effective, and provides a personalized approach to recovery.

Ruined a great app. The update is terrible. The previous version of the app was the reason I have been with E*TRADE for years. This new version is not intuitive, gives more information than is needed and generally is overdesigned. The simplicity of the pre ious app was its genius. This new one falls on its face. I’ll be looking for a new service now. BTW, this is the first app I have ever taken the time to review...it’s that bad. UPDATE: after using it a few days and trying to navigate through the changes I am getting better at it and still not impressed. A BIGGER ISSUE however is the constantly INCORRECT account value and daily gain displayed in my portfolio and for individual positions. I have had to resort to switching between the desktop site and the app to see what my positions are doing in real time. I hope something is done soon or I will be taking my business elsewhere. BTW I have a platinum account because of all the fees I pay to E*TRADE each year. This app is not worth it.

I’m used to it now. I did a little with stocks and options on Robinhood, which gave me a taste of the market. Even though I lost more than I gained, I realized the potential of going directly into the American (and global) economy by direct market participation. Then, after reading Charles Payne’s (Fox Business News Channel Personality) book, Unstoppable Prosperity, I transferred my little nest egg from a lackluster middleman financial advisor to E*TRADE where I was free to work with my little nest egg on my own. After getting used to navigating the E*TRADE platform, I can find my way around enough to do what I need to do. Based on limited experience, I still feel encouraged to say that E*Trade is a good platform from which to work. Would I recommend it? If you practice with navigating the app and/or the website, you’ll catch on and go from there, so yeah, if you’re willing to try, to that end I would recommend it. It would help to learn a little market jargon. I use the phone app almost exclusively.

Latest update still no good. I’ve written a review already about the performance of the new app and was contacted by my platinum representative that I didn’t have the latest update. I updated to the latest version and still no improvement and now my orders from the order tab won’t even work. I saw others mentioning this recently as well. I have to go to overview/orders to edit from there, an extra unnecessary step for the user. Again, it’s unfortunate the new app looks great visually, from a UX stand point it’s clear to use but the performance for backend issue is a mess compared to the previous version. **Update: With the latest update some of bugs have been addressed. Thank you to the team working on this product and fixing the issues. There are still some bugs and it still crashes on me once or twice a day but it’s getting better and I appreciate them addressing user concerns.

f- terrible. By the way all these 5 stars are fake for sure...minimum balance required All the sudden bs, for a brokerage🙄 in 2019 expensive🤑, not enough tools for those that short trade or day trade, not basic enough for beginners. if you really must have mutual funds go ameritrade or fidelity. i will never invest in anything that e trade touches. robinhood carries 1/4 of my portfolio and i guess after e*trade cancels my account i don't know what's going to happen to my shares? they only mention starting balance of 500$ not a cash account of 500$. not a portfolio balance of 500$? just a giant rip off i cannot see nothing but stubbornness and failure to get with the times as a reason to use e trade. the real issue is to get 500$ in i used my bank obviously, now it says i have no bank account setup? now just HITF is that possible? no support provided when requested. so 2 years later, I have robinhood stockpile fidelity and e*trade robinhood is by far the easiest and most accurate. Fidelity offers tax lots and NO purchase fees on their mutual funds like fxaix. So i go to pull out a balance in the e*trade cash account and they are holding me up 3 days or more to verify my bank account, the same account used to fund it? deleted the app, just leaving the small amount in until i retire i guess then i'll cash out e trade is definitely 90s and it shows.

Watch out.. Charged me $37 for $5 worth of stock when JE reverse split. Bringing my huge account balance from $80 to $30. STAY AWAY WeBull better app, went through several RS with them and never charged a dime, in fact never charged a fee at all with WeBull or Robinhood. Both superior apps to E-trade. WeBull better layout, and has full trading hours (4 am trading!). Layout on Robinhood better and extremely user friendly, with some extended hours trading. Both WeBull and Robinhood are superior to E-trade in news coverage as well. ***update*** After multiple messages back and fourth with customer service and getting no help with this “mandatory” fee I clicked on close account link in message tab. Explained situation, got stock “here’s what you need to do to close account reply”. I replied to that with simply “No interest in retaining my account?” Finally, a human wrote me asking how to retain my business. Well, wound up getting a hard fought refund. Moral of the story.... watch out for their surprise fees, read about their fees before investing, and for gods sake don’t invest in RS stocks. Lessons learned. Changed rating from 1 to 3 stars. Fees can be deadly to a small account.

Horrible Update. Any update on when the bugs can be fixed? Knowing right numbers of the net account, balances and portfolio amount is very very critical. We cant be seeing random numbers !!! I agree to most of the recent reviewers( except the ones who liked the app) . There are too many issues to mention and seriously give us an option to go back to old app till you get the new one fixed. The portfolio sometimes shows the balance amount and thats truly shocking and just very scary and really makes me think if I have to shift to a different company. Even YTD earnings shows different amounts in the app vs website. On the first day of update we even lost an opportunity to sell a stock because it showed us wrong numbers. It was a significant loss, since now we have to wait for many days to recover it. Please please do proper testing and the UI should be to make it easier rather it compels us have to do more additional steps for simple order change or to view the dashboard and jump to individual stocks.

New app is nice. The old app was my favorite financial app! The new app has more features, but I like the look and simplicity of the previous one. I applaud the advanced options of the new, however the font and icons are thin and light, with no contrast or borders of separation. I also prefer having more options on the main page - you used to be able to transfer money directly from the homepage and see the markets. Now there are several clicks and different tabs. The portfolio page is buggy and sensitive. Since things have been moved around, there are now multiple clicks which is inconvenient. What’s improved - is you can view and sell individual tax lots and fractional shares from the app which you couldn’t do before. Overall, I give it a 4 because of the increased capabilities on the portfolio and order page.

Love E*Trade, Please Add this Feature!. I’ve been an E*Trade user for 5 years and I’ve seen vast improvements in their business philosophy and how they treat their customers over that time period. They’ve removed essentially all fees related to trading just like the rest of the investment firms. Anytime I have had an issue, I have been able to call them and have it resolved within a few minutes. I’ve been pleased with their online banking and utilize it as my primary account. You might think it’s a pain not having a dedicated bank with an ATM, but when E*Trade refunds you any ATM fees charged to your account, any ATM is your ATM. My one request is that you add in a feature to the App that is on the website. I would like a tab to view my Dividend Income or my forecasted dividend income for the next 12 months. I know there are a lot of Investors out there that our primary focus is building a portfolio with exponential dividend income. The ability to view it in the App would make it so much easier and remove the hassle of having to view it on a separate computer platform. I’m happy to be an E*Trade Customer and look forward to being a lifelong user of the platform they offer! Keep up the great work and I hope to see new features added to the App in the future!

Thanks E-Trade. I have had an Etrade account since 2013 & love the sight. Developers designed a easily navigable website, and the company does a great job of giving you all the material for you to learn as you go or jump into the deep end and form a business. I greatly enjoy the prospectuses provided and the keen info related to alerts and messages. I enjoy being able to set my own lows and highs for purchases and portfolio decisions. By the end of my first year I managed a fourteen percent profit in my stock investments and only keep increasing the profits while negating the risk. Thank to their customer support for their assistance in providing detailed information on my account activities and answers to all the questions and concerns I have. Keep moving forward with supporting the market process and providing an option for the “wanna be trader”!

Just two things missing. It’s a great brokerage app. It checks all the boxes and is a pleasure to use. I’m a big sucker for UI candy (why does an investment app need to look old-school?) so I appreciate the strides E*TRADE has made in recent years and look forward to slicker and slicker interactions on trades as they continue to develop. For me, one thing I’d love to see is the option to select a portfolio to track with the widget. Right now you’re limited to individual stocks. It would be awesome to see % or $ gains or losses for a selected portfolio/account without needing to open the app & authenticate every time. Hope to see this in a future release! The second thing is instant deposits. Some newer brokerages credit your account instantly when you move money in, then place a hold on your assets (can’t withdraw the same balance) until the transfer clears. With E*TRADE you can’t use your funds until the ACH deposit clears. So if you want to buy a dip, you’ll want to make sure you have some cash reserve in your account, lest you miss a buying opportunity.

You lost me.. I opened an ETrade account as my first ever venture to buying stock. I must say while the trades are “free” what’s not told to you is the spread that ETrade plays with on each trade. This is to make money or they just aren’t making the best trades for their customers. The app lags with its stock values compared to other apps and even Google. It also takes way too long to fund an account. I opened a Robinhood account and was able to start trading immediately. I took 3 or 4 days for my money to be drafted from my account and allow me to start trading. This is 2020!!! I lost out on a 40% day in ERX stock because of this. I also don’t like that because they were so slow executing my stock or did not leave any wiggle room they bought my stock and then requested a cash call. When I didn’t fund my account the additional $130, they liquidated some of my stock and took a $25 fee for doing this. I’m sure I agreed to all of this but other trading options don’t operate like this. I’m eating for my CCL stock to rise another $2/share and then I’m out of ETrade and will never be back. If anyone is listening you really need to redesign your business model and your app. Both are outdated and you are not retaining customers because of it.

Really???. UPDATE: I finally rebooted my iPhone and the download worked. No problems with the app. I don’t really see any difference in the newsy app vs the older version. I also changed my rating. So I went to open the app on my iPhone an hour ago. I received a message that a new update is available with new features everyone must use. I have the choice to exit or update. First I exit and try again, I was just wanting to simply check my balance while away from home, hoping it would let me open it this time. But, no! It wants me to update or exit again. So I hit update this time. The result...it won’t download the update. After a half hour, I cancel the download and try again. After several repeated attempts, I decided maybe I need to delete the app off my phone and download from scratch!! NOPE!! So now I have deleted the app off my phone and cannot download the “New Improved” app! Thank you Etrade, since I do a lot of my trading remotely from my phone!! MEH!! Oh! And I see the new version had been out for about a week and it still has issues, but I am forced to downloading a non-working app that I can’t download. <>

It’s getting better but not sure yet. I use this app every day, all day long. Now that I’m used to it I find that it’s user friendly and very easy to use to read their analyst research, as well as for buying and selling stocks. It loses a star because they removed the option to choose whether or not you want to see extended hours trades. I liked the ability to see how my portfolios ended the day vs. the major indices, but now I can’t when using the mobile app. I deducted another star because the app would freeze or crash at least once every day. At one point this week I couldn’t even log in for a couple of days. I deleted and re-installed the app and it looks like some minor changes were made and it’s working perfectly... so far. Why it didn’t update automatically is a mystery to me.

Problem with tax lots. Why can’t I select tax lots to sell from my phone. It keeps telling me I have to do that from the website but that was not the case a couple of months ago. I will have to change platforms if I can’t do this. I’m on the road way too often and I am a trader, not just investor. It’s useless if I can only sell from my phone on a “first in first out” basis. Please help! I never had this issue until recently! Update... so I was told I could select lots on my computer and execute from my phone. That is useless! If I was able to be at my computer it wouldn’t be an issue. Thanks for the nonsense response! The thing is, I used to be able to select lots from my phone and now can’t. Fix it or I’m gone! The app is now worthless! New update: I finally got help and there was a fix. I’m now working like a champ again. Yes, there are little bugs, especially after hours, that need fixed. But face it, there aren’t any with no issues. I’m sticking around and I was one foot out the door. Thanks for the help! It was slow but it worked.

Etrade Stole My Money Before I could even buy 1 stock. During the ridiculous Reddit trade frenzy I switched over to E*TRADE because I didn’t trust Robinhood could handle all of the volume and I was right. So I started by putting a meager 150$ in my E*TRADE account just to open it and begin transferring all of my stocks over from RH to E*TRADE. Well 3 days after I opened my account I can no longer log in as they “were unable to process your request”. So I called and after 2 hours on hold the guy tells me I can login online instead of the app and should have messages or alerts telling me what’s going on. I WAS able to log in online but had zero alerts or messages about what was wrong and had no access to trading but could see the details of my 150$ sitting in my account. He told me I should receive a message soon and there’s nothing he can do. 2 weeks later no message and was told the same thing again when I called except this time was told I can’t even close my account until whatever the problem is is resolved but I have yet to find out what the issue is since I haven’t receive any alerts or messages or emails or texts saying I even have a problem

Changes have all been negative…. If You’re seeking a brokerage platform on an upward trend, as far as a “Working App” and regards for their users… E*Trade has proven to Not be the one… There’s times now, that the charts won’t load, and the Much Needed information of the companies, such as pps and volume is Not Showing! I have to log out and back in a few times to get it to work… E*Trade app has always been smooth, and I’ve been a supporter, but since the new owners their policies have negatively affected My portfolio directly in Many Ways… Way to ruin a really good thing… Still beats RobinHood… In summary: Over time, this app has lost function, and changed the policies for “Who” can get Live Streaming of the Market on the app… Live Streaming of the Market should be available to al Who Use this App… It should be illegal to keep people from knowing what their companies current prices are… Return to the way You were over a decade ago, E*Trade; Earn back Your five~star rating.

Purple everything...Really?. The app function is fine. The the purple does look nice. But I’m very disappointed that you don’t have a more muted color scheme. This feels a bit like 1995 when windows release the default ugly green. No one would change it because it was the default. I would recommend option color schemes with less color. Especially for those who are color blind. Luckily it’s not too bad for me but I had to ask my wife what color it was because it changed dramatically. Please add some grayscale schema that helps for readability. In response to developers: dark or light mode this app should work. What you had before worked perfect. I’m not changing my dark mode for the entire phone to fix an app i seldom use compared to the other apps. I highly recommend the following: - Gray scale only scheme both dark and light - Less purple, overall even with the base scheme. Regardless of light or dark. - I’m not too picky compared to others with new design and flow. But overall this is a very bad update. What was wrong with the old app? I lowered the rating due to the lack of respect in the developer response. This is simply not a solution to the core problem of changing everything without regard to what others think. Respectfully this is the worst update I’ve ever seen with any developer in a long time. And I am giving excellent advice to help it make it better. I can give direct color feedback if you wish to contact me.

May be good, deposits are slow. I was thinking about getting an ap to trade with and a bank account to get a little better interest in. They offer 1.75% right now for a savings which is great and free trading as well so I decided to go with E*TRADE. What really pushed me over the edge to start an account is the recent drop in the market due to coronavirus. The issue is that I have deposited money into the account but it still isn’t available. I have checked the account I transferred from and the money has come out but it still is not available. This is day 5 now and while I see they have the money they will not make it available. While I get there are security concerns, this is making it impossible to act on current drops. Very frustrating. Some stocks I wanted to invest in went up about 4% yesterday and I missed it. I hope this is just with the initial investment and it gets better. My review may go up if the ap is great and future deposits are faster.

Novice user. Initially I opened this E*TRADE account so that my high school child and I could both learn investing strategies together with small amounts of money. We did an initial seed money matching for him and we both really have learned quite a bit. We enjoy the Bloomberg and other news updates related to our portfolios. The folks that we’ve called if we ever needed help have been friendly knowledgeable and prompt. Only one other group has service like this (that I’ve been exposed to) and it is on par with TIAA CREF (my 403B). My wife has a different 401(k) manager and I wish I could use E*TRADE as they are not very helpful! We are now using E*TRADE for our IRAs and getting more involved in our individual brokerage accounts now that we’re more comfortable with the process. The trades go through quickly and we get confirmation emails that let us know when it’s occurred. We’ve been been very happy.

Complete rip off. I downloaded this app in April as a first venture into stock trading. I KNOW I transferred only $1000 but somehow I have two different accounts which each had $1000 in, one is up to $1200 and the other is like $1,000 and some change. I’m hesitant to make any moves with the money because I’m worried some of it is somehow on margin. I can’t get anyone to chat with their is always. A 112 minute wait, no one answers the phone. Either. I try to log in on laptop just to go through pages of information that needs to be filled out to “activate” my account. Check out E*TRADE ratings on consumer affairs. It’s nothing but one star reviews of people complaining about the same issues I’m experiencing no; poor customer service, difficulty obtaining funds, excessive fees etc. I want to cancel it. Robinhood has been a breeze to use. I can’t even figure out how to cancel my E*TRADE account AND I’m not sure if I will be charged some exuberant fee for doing so. It tells me I have a total of $2200 but no where near that total is available for withdrawal and it’s impossible to get any help from anyone regarding this. Can someone please explain to me how I can close this account? I used their core portfolios program to have them diversify for me based on my risk and time frame etc.

Missing features from website. Unable to complete some processes with app (such as confirming test deposits to authorize new account). No clear direction on app & could only complete via web. Makes no sense why this isn’t included. Also needs a thumb print access option to log in. Update: it’s like they didn’t read the comment at all... I want the thumb print enabled but there’s no where to turn on this option in the settings. I’ve looked. If you’re aware of where this can be done and could direct me, THAT would be helpful. Making it easy to find/change in the app settings would also be lovey. And as far as verifying the account, I’ve already done that. The issue was that it could NOT be completed in the app and you’re not told that anywhere. The instructions state to navigate to a particular location and then when you go there on the app, said location LITERALLY does not exist. It wasn’t until I accessed my account on a laptop that the option became available. Not having this accessible on the app and zero direction on where to find it is a problem. The whole process to sign up and activate my account took entirely too long (about a week) and this delay caused me to miss out on purchasing stocks anywhere near the original price point that drew me in. By the time everything was finalized, the stock was up about 35%. Frustrating.

App issues and horrible technical support. Downloaded the app a few days ago on my phone and iPad. After creating my account when trying to log in into my account either on iPhone or iPad I always had a message “We’re sorry we were unable to process your request, try again later, if the problem persists call 1-800 Etrade…” when you call them you have to wait 40 min, second time was 90 min, 3rd time was 2 hours +. Then I had an issue where they wanted me to add my second last name (which I don’t use anywhere else not to even legal documents or bank accounts or other trading accounts) to my account. Then I said that name could change if I get married or divorced, then they said I would have to wait for a document with the second last name change then summit a new form to e*trade and wait and wait. Imagine if for each call is 90 min plus waiting. Or imagine if when I invest a lot of money I can’t get my funds because of my SECOND last name or because I can’t reach them by customer support or because the app never works. Horrible experience. I used Robinhood, Webull and several other apps to invest and never had a single issue like this, specially with my name.

Needs to be modernized. This app is GREAT. everything works very well. my only problem with it is that it needs to be updated. it looks outdated. also they should add some better features for tracking your portfolio to see how well it is doing. the UI needs improvement as well. but my banian complaint is it should have some better features for tracking the performance of your portfolio update: Originally I thought functionality was pretty good. now i don’t at all. first of all, the referral program is a scam. I got an email saying i would receive a gift card for referring someone within a week, it’s been over a month and still haven’t gotten one. I sent multiple messages to e*trade, only to get an automated response back not answering anything relevant to my question. I try the live chat, it doesn’t work. I try calling and can’t get a representative. E*trade customer service is terrible! They also owe me $50 from the referral program, and i still haven’t gotten it. Also, e*trade has been taking forever to load lately

Useless and horrible upgrade... won’t allow you to use the last version anymore. Terrible... why do I have to see one of my accounts?? Instead of fine tuning version 9... useless.... have been with them for 20 years...the app was worked upon, improved and the bugs removed.... now new app has lost all the improvements and buggy as hell.... it looks like some high schooler who never did any trades put this crap together... whoever thought this was a good idea should be fired and never, ever , ever be allowed to make another business decision again.... moron!!!! UPDATE: Please give the option to switch to the old green color... GREEN IS THE COLOR OF MONEY... PURPLE IS THE COLOR OF THE JOKER IN BATMAN!!!! When you press on a ticker in your portfolio... 90% of the time is to get QUOTE DETAILS... the pop-up with five options is useless... the old way, you long-pressed to get the remaining 4 options... more intuitive... the quote details fast flips through couple of screens to get to the page... what is that crap??? Lastly, quote details is too crowded... poorly formatted.. needs to be simplified and thought out better or have it with two screens!!!

New version, better layout but.... Hi, The new mobile version running on an iPad has an improved layout structure. Good job. I like the freedom and flexibility of using your mobile app on an iPad... it’s great not to be tethered to a desktop during a busy trading day. However, the slower performance limited feature set have made me feel that I really should be spending more time in front of my desktop.... There are significant bugs that make it very hard to trade with. For one, the balance and daily gain totals are frequently incorrect. It appears that the updating of balances vary whether you’re looking at the overview or portfolio pages. Also, load times in launching the app are far slower. Also, moving between screens is far slower. Perhaps it’s due to heavy volume loading your servers, but just moving from say over view to watch lists can seemingly take 25to 30 seconds to populate. There has been an ongoing issue that can result in poor entry points when trading options with significant spreads... once entering the trade section of options and selecting the price and closing date, we’re given a screen in which the bid and ask on the options price fails to update in real time. In a volatile market, it makes day trading performance inefficient... One request, can you please add in balance volume to your available chart studies???

Disaster. The new version they have rolled out is dysfunctional in so many ways that I can’t possibly enumerate all of them in this review. Not only is the UI design itself poorly thought out, but the execution is an epic failure too. It’s incredibly slow, it gets hung up in the middle of the most basic tasks, it displays random error messages in decontextualized ways that make no sense (“Data can’t be read because it’s in an incorrect format”), it’s full of flagrant bugs (several positions are displayed multiple times in my portfolio, apparently their developers haven’t mastered deduping yet), and on and on. The level of incompetence evident in all of this is so extensive that I seriously no longer trust these guys to get basic arithmetic right and will be moving all my assets here to other platforms. It is mind-boggling to me that the head engineers overlooking this disaster and the manager(s) who authorized its release have not been fired. Please don’t bother with a meaningless cut-and-paste PR reply thanking me for my feedback and promising that the developers (where did you hire these?) will look into this. Fire the people who enabled this catastrophe and revert to a functional version or sit there and watch your users waving you goodbye.

Stale quotes in portfolio, frequent issues. I’m a lifelong E*TRADE guy, going on 15 years of being a member. I have been skeptical of the new freebie trading platforms since E*TRADE has always been the high quality technology option. While competitor apps were crashing in March, I relied on this app for making critical market moves. However, in the last few weeks I’ve seen the rise of many issues including strange “expected data unavailable” messages during pre-market, inaccurate quotes in my portfolio, and the need for more taps to get ticker data. My biggest gripe is that today when I logged in, several quotes are stuck without updates for several minutes and overstating the value of a security in my portfolio. As the price dropped I’m left with the wrong data where I would have considered making a trade. I don’t see the point of having an app that requires me to have other third party websites open for reliable quote data. Please fix this, it wasn’t an issue until very recently.

You can’t use your money for 3 business days. I absolutely hate that I can’t use my own money to invest for 3 or more days after they receive it. It’s already left my bank account, I know they have it, but they won’t let me invest it immediately. I lost thousands of dollars because of this bull crap. I wanted to buy some stock and I couldn’t because they hadn’t let it be invested yet. I also couldn’t wire transfer it to them (which would have cost me $15) because they already had my money. Absolutely ridiculous. I hate using E*TRADE. Why do they have to make it so completely ridiculous to use my own money? Other notable trading apps give you the credit right away, since they know they’ll get your money via ACH. Also, I frequently get the message “something went wrong, try again.” But it doesn’t tell me what went wrong, or what I need to try again. So right when the market opens and I’m scrambling to get trades made, I have no idea if something went wrong with my trades, or something else, or nothing at all. It’s irritating. The only positive to E*TRADE is that their customer service seems to be U.S. based, and they were kind/helpful on the phone. Limited in their capabilities by E*trades’ policies, but still very nice folks.

A nice app! Would love to see a few improvements. First off, I’m a huge fan of ETrade. I think their customer service is second to none and I really enjoy using their desktop trading platform. Recently I’ve been using their mobile app more for trading. Overall it feels like a good start but I think some improvements are needed. Here are a few suggestions: 1. Stock charts need to be formatted better for mobile. It would also be nice if you could see a real time graph with one click of the ticker symbol. 2. When you click on an account from the main screen it would be nice to see the stocks you hold right away instead of having to click ‘portfolio’ 3. I haven’t found a easy way to do options trades with the app. If this is supported it should be clearer to the user. 4. It would be nice to see your watch list on the main screen of the app or if it was more accessible in general. In general, I would suggest that the development team really look at the Robinhood mobile app and take some queues from it. It feels like there is too much clutter on the ETrade app and a little thoughtful simplification would go a long long way. Keep up the good work. I really do enjoy ETrade’s service and plan to keep using them as long as improvements continue to happen.

Do not use E*TRADE. E*TRADE is the worst of the major brokerages. You will always have to wait hours on hold to speak with someone. In my case, I had an account with E*TRADE, and eventually withdrew the money to move it somewhere else. Months down the roads, I transferred 5k back into the account to do some trading. Found out after 5 business days of waiting, that my trading abilities had been rescinded because of the money being transferred out of the account a few months back. Super annoying, but whatever. Waited on the phone for 2 hours to speak with someone, and they had to submit a request to reinstate my trading privileges. Took another 2 days to be able to use the money, again annoying, but whatever I guess. Finally was able to place a trade last Thursday, with the whole 5k. I go to make trades yesterday, and the account is just gone. Vanished. It still shows a different account on my application and on the website that’s empty but the account with the money in it with an active stock isn’t. Can’t trade, can’t get anyone on the phone. Contacted my local branch, and looks like they DELETED the account due to the inactivity!!! WHAT! Not only am I losing money by the day, but I can’t get anyone on the phone without a 3 hour hold or more! I will never use E*TRADE again and will advise anyone I ever speak to against it. Absolutely horrible, I just hope I can get the account back with the shares that I purchased at this point. Inexcusable.

Horrible customer service!!!. I’ve lost so much money from using this company !! I can’t express my frustration enough! I wish I could tell you all the problems I’ve had with this company but in just a few words it’s customer service 100% . I can promise you this company will not want to see you succeed. I have called! And chat isn’t available right now so unfortunately I cannot do that, calling has no less than 30 minutes wait times! 30 minutes before speaking with anyone and then when finally I do get an answer the reply to the question why such long wait times and The representative says They need to hire people and we’re in the middle of a pandemic when people are begging for jobs then the answer to that is why they can only hire people who are certified when both people who gave me that answer I’m not saying all they have is excuses for every complaint just like this person trying to say they’d like to investigate and reply I’m going to continue to do exactly what’s right and I’m going to make sure that people are well-informed before they invest their money with your company

Laughable.. just go to Schwab. App is okay. UI could use some improvement. Only use E*trade because of my employee stock purchase plan. Tried to open a brokerage, and they required a new picture of my physical social security card number. Then called 3 times over the course of a month to ensure all the documents (like proof of address) were good to go. Got hung up on twice over 1hr phone calls. Customer service reps were rude, and didn’t seem like they knew what they were doing. Multiple times had to ask if they were still there because they were silent. Amazed at how wasteful, and not helpful they were. Probably, staring at their phones while on the call. Eventually, just went to Schwab and opened up a brokerage. Still had an issue opening, but called customer service and they fixed it in UNDER AN HOUR. Truly amazed by the contrast of service. Never touching E*trade again besides for my ESP. Hopefully, I don’t have to call again to transfer stock out.

Funds on Hold for almost a week. I have to say this is probably my least favorite. I put in an initial investment of $100 just to see what the app was like. Well the funds have been on hold for almost a week even after the money has been taken out of my account. Robinhood, Public, and other apps let you start trading right away. It’s very frustrating to see stock go up which you wanted to purchase and have no power to do so. I had to download Public so that I can get some of the stock I was after. I’ve tried the chat thing on the app. Registered my complaint and was prompted with a timer which stated it would be well over an hour to get a response. The best part was that of you left the chat to check on a text, it ends the chat. Called them and was on the phone waiting for over an hour. The guy who left the metaphor of baking a pie to trading stocks is a joke. We are in 2020. If I can send money to someone in a matter of seconds, the funds should be made available just as fast. Holding onto someone’s money is BS!!!!! I can’t even request the money back because it’s on hold. Its MY MONEY. Suggest getting another app.

Data is very poor in the app. I am a LING time eTrade customer and have used the mobile app for years to trade. It has been excellent until the past few months, especially with the latest update. The data is now very inconsistent in the charts and from time to time with the pricing. For example, I have a trailing % stop loss order for AAPL. In the chart, it shows the stop price is higher than the current price, but when I tap on it to see the value, it shows the correct stop price. This is horrible when I want to see if the stop it set appropriately against the candlestick chart and studies. Second, on the daily chart, it now shows up to only the previous say’s info, excluding the current day. Horrible! Finally, with a highly volatile stock, I do not trust if the price shown is correct as it does not fall within the bid/ask prices while it registers and shows trades executed. This is intermittent, but causes distrust of all data. Please fix your chart and data problems! You are a better company than this. Your mobile now looks great but provides crap data, defeating the entire purpose. I have written to you about this via support for over 2 months, so now it comes to you in the form of a poor review. Please do the right thing and get this fixed. Or perhaps replace your mobile development team.

The old app was wayyyy better. They release the new app days before the largest market moves we have ever seen. This app is not smooth/jerky, freezes continually, will close itself randomly, occasionally gives you incorrect live bid/asks. I cant access my watchlist either which I built for the last 10 years. Very frustrating to say the least. So many bugs its not funny. All my other apps run perfectly smooth and flawless. Im running an iphone 11 which is currently best phone on market. Whoever is the boss behind launching this application and giving it the final ok should be fired. Im extremely upset about this and Im thinking of moving my accounts elsewhere. I really don't think people even spend much time on quality control and or using the products they create. Im disappointed I have even had to put up with this. Someone on Etrade’s end has been majorly slacking and or not good at their job! Etrade must have the 3rd string tech team creating their software. What a joke. Very upset about this.

Nice design, sub-par functionality. l’ve been a long time E*TRADE user (4 years) because of its mobile app design & simplicity, as well as because of the power E*TRADE tool. The app is designed very well from an aesthetic manner. However, from my experience, the user interface is historically very buggy and can lack the ability to be a reliable trading tool for avid traders at times. Level II quotes are delayed every now and then, price and chart updates tend to lag even though I have real time streaming turned on, data is unable to load at least 3-5 times a day and throws an error, and the user interface is inconsistently redesigned (though, I will say, it does look nice) and lacks a true mobile experience for viewing and analyzing charts. The mobile chart feature behaves as if the application calls an E*TRADE API that hasn’t been maintained since 2011

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Can’t access your money for 1 week after opening. It takes too long to be able to access your money after opening an account. It’s absolutely ridiculous. Customer service is non-existent due to extremely long wait times via chat or phone. They have already taken the money from my bank account and even had one of their reps call me to welcome me to Etrade, but I am unable to make a single trade using my own money for the time being. It has been 4 days since I opened my account. When I tried to transfer in more money because there are stocks that I would like to buy once I’m actually able to use this service, I’m told that I now need to verify my bank account and this will take 3 more days (?!?) That’s 7 days to use my own money. There has to be a better way to do this in the year 2020. Their process and lack of customer service is extremely frustrating.

Good only if you want to make a simple trade. This app is frustrating in such simple ways I wonder what they were going for. There is no apparent way to view an open order unless you already know what stock to look up. There are buttons that say Edit View that apparently only allow you two choices- to include or exclude an account from being viewed. There’s no help screen to look up how to do things that used to be possible but are now not obvious. And there’s a chat screen ( with character limit) that returns the statement that chat is not available at this time. It is easy to use if your goal is just to enter a trade order, but it seemed very slow moving between screens so I’d be careful about accepting the current market data as actual real time. This app used to be better than schwab but no more.

TERRIBLE Customer Service. Transferred money without authorization. I am not new to investing, and this service is horrendous. The app and website look very nice, but the actual investing is a horrible experience. First of all, no fractional shares. Secondly, set-up is a terrible experience and each time I called customer service I had to wait 45+ minutes. And customer service is completely unaware of how the system works. They couldn’t verify my bank account through my number, so they said set up security questions and wait 24 hours. I did and waited and it didn’t work. Hit the weekend and missed a whole week. Then I canceled my bank transfer since I clearly couldn’t keep a sane mind with E*Trade having my money so I called them and said cancel the transaction. They didn’t and my money was in the lockout period for another few days. You have a better chance of keeping your money and getting answers by putting it in 10x leveraged mREIT. Short Morgan Stanley for this

price glitches all over the place. e*trade used to be a solid platform, simple/no frills but reliable and it works. Not sure when it began to go downhill, but these days the app has glitches on daily basis. Numerous times I got a time attack from seeing trades where I should be positive but the app is telling me I’m down by thousands...then after refreshing it reports corrects again. Only to happen again soon after. I’m completely fed up with these glitches on a daily basis. Also the app looks very dated compared to other platforms by today’s standards. I have another account at Fidelity and it’s beautiful and informative...not to mention that it never gave me glitches (at least so far). Will organically move my assets over...I have used up my patience over these issues, which have lasted for many months, updates after updates. Glitches like these are simply not acceptable.

No Customer Support. Opened an account. Funded the account. Etrade placed a hold on funds immediately. E*TRADE then flagged my account which required that I contact customer support before moving forward to confirm my credentials. Was on hold for oven an hour; nothing. Just music Will update later with the outcome of this situation and total wait time required Finally got into contact with customer support. Needed to upload documents. Told to wait up to a week for them to be processed. Three weeks later and finally was told that now I need to send in social security card to access my account. All the while my money they have already taken. Potentially costing me thousands of dollars. I Asked why my account could not just be closed and refund my funds to my home address. “No we can’t do that.” Useless. Waste of time. Waste of money. Have opened accounts with The other 5 leading investment firms with no issues. You’ve been warned

Works poorly. Keeps saying I don’t have enough funds. I did everything they told me on the phone. Now waiting another hour for someone to answer the phone Update. Waited 30 minutes to talk to someone. He was unable to help and transferred me. Was on hold for 3 hours and 40 minutes before it hung up. Called back and was on hold for another two hours until after market close. Nobody ever answered. The issue was that I wired funds and it said it was available, but still was not allowing me to trade. The first guy agreed it was strange. I just think it’s unacceptable anytime I have to be on hold with someone who’s only open during business hours for more than 30 minutes. The longest break I have at work is 30 minutes. What am I supposed to do if i can’t solve my banking issues within that time? It’s not acceptable. Please don’t apologize. Just hire more people. It would be nice if the chat function worked.

E Trade Balances. My total balance and available balance never match. My buying power shows one number, then what I’m capable of purchasing errs me out for insufficient buying power. I got screwed out of 17k on a futures purchase due to an early manual exercise by the risk team, that if they left me to my own devices 4 more minutes would’ve been wildly profitable, and I instead lost 4k on the position. E-Trade pro is extremely clunky for trading options, and doesn’t allow futures or options on futures on the platform at all, even though they market themselves as having more futures products than every other platform...the only thing I love so far is that your checking, savings, and brokerage accounts can all be connected. Otherwise: Not a fan. Wouldn’t have written this review, but since the app keeps prompting me every day to do it: here you go.

👎 Larger Font. Just updated to the latest version and while I do see some neat improvements, I also noticed the font size increased on the standard/default portfolio view which slightly affects the usability of what would be the traditional view. Barely can see the stock ticker and three columns without scrolling. It’s a minor annoyance and maybe it is now optimized for a different device other than mine. I currently am viewing on the iPhone 11. The other new portfolio view options could become useful as it adds more info for a quick snapshot of a particular stock however of having a large portfolio would be cumbersome to scroll through the larger data fields.

Problem with Upgrade. Dear Developer, Since I have seen the pop up on my phone for upgrading to a new ETrade App version I have tried so many ways to get the app upgraded but no luck! Then I tried to download the last compatible version and no luck as well! Now, here is the thing; I have an IPhone 6 and not planning to buy a higher version of IPhone because my phone is Ok and can not afford to buy a higher version. Probably, that’s the reason I can not get my beloved ETrade app working. I am just wondering have you considered people just like in my situation who can not get the app working and continue investing before you develop a new non-compatible version? What happens to us if we don’t want to change our phone or can’t afford to buy an expensive one? Any solution or any idea how we will be able to use our ETrade App ever again? Your response with a solution is greatly appreciated. Thanks,

Morgan Stanley ruined E*Trade. It is an understatement to say the customer service has declined since Morgan Stanley took over! In my prospective it has completely disappeared! They want to manage your money and dictate what you buy monopolizing themselves by dictating your trades! Pink slips and OTCs are a thing of the past because they do not invest in or profit from them so they deem them to risky for you to buy. The truth is they have no value in the small cap company’s being purchased because it does not bolster their portfolio so they dictate what you can buy making it online with their own purchases in order to minimize your profits and maximize their own! I was with Etrade for the past five years and just wish they were still independent. In the past I never waited on hold for over an hour or had a representative speak to me in the way they have in the past six months!

Terrible company. I’ve had so many issues with this company. I’ve had to get 3 new debit cards because as soon as I activated them, someone would use it for a fraudulent purchase. I only used it at a couple of places that I knew wouldn’t steal my card information like the grocery store, so I think it’s someone working at their company that is stealing the card information. Not only this, but they keep shutting my card off and it’s being declined when I’m trying to cash app which I haven’t had a problem with in the past until now. I just called this morning to approve a cash app transfer that was declined last night for $100 and after I called them this morning, they said it was turned back on and now tonight I just tried to send a new cash app transfer and it says declined. Someone at their company is either screwing with me or they are just a terrible company.

New version is terrible. The new version is terrible. I have had etrade for over 20 years and use the app with my ipad when Ipad’s first came out. This new version is the worst. When you own multiple lots of a stock you can select the “close lots” button to sell just those shares. But it doesn’t work!! It will usually sell based on fifo. Why have a button if it doesn’t work? Did etrade test this before release? Also. Even with real time streaming on, stock prices on portfolio view do not show up for the first 15 or so minutes of trading after the market opens. For me on the west coast that is between 6:30 and 6:45. Crazy huh? Around 6:45 or so the prices start to update. And finally when you look at the portfolio view and at the top it shows “daily change” that total does not always equal the sum of the daily change in the individual stocks I own. Please bring back the old version of the app until you can get the bugs corrected with this new version cause it is a disaster.

It’s bad, frustrating and slow but also pretty okay. Clunky and more difficult to use but way more customizable than other investment apps. If you don’t have a margin account be prepared for your money to take over a week to deposit. I am canceling my account and have to wait another 2 days for it to finish depositing then I can transfer it back to my back account (another three days)did I mention it’s already been 4 days. They have good phone support but the app needs work. Great menus and sub menus for all information but the charts in app are annoying to use. Go with Webull or Robinhood for mobile trading. The E*TRADE site is much better than there app. Overall 2.5/5. I opened this account to mess around with options and and day trading since I use an app for my main account. Any way happy investing.

Good display, bad execution. This functions very much like a beta site, it’s not very well thought out options are randomly displayed as opposed to showing up by expiration date so if you are a big trader and you have a lot of positions you’re going to see months randomly displayed very difficult to see the calls and puts you can sort by expiration date, but then you only have what stocks are expiring by that date, but not everything you have a position in. TRANSACTIONS- there’s no way to sort so if you’re an active trader as I am, it’s impossible to find dividends, interest, payments, etc. because it’s just randomly displayed as it happens you cannot short to find just interest payments or just or dividends for example, everything is just thrown together. I’m really surprised with Morgan Stanley on and ETRADE the basic function functionality That’s important to active traders has never been implemented.

Top movers doesn’t work like ameritrade or virtually all other mobileApps. The top movers section used to show movement in the early morning so it can be used for early morning trading( from 6:00am- 8:29am central) It just stopped working and when I asked about why, they just said that’s the way it’s supposed to work. Really? It’s been that way for a few months and I’ve been using the app for 3 years or more- they don’t seem to care that other platforms like webull and ameritrade show the top volume stocks for day trading and could care less? Too bad….customer service is not what it used to be anywhere and this company is no different.

Good backend, no customer support. I transferred one stock batch ($20k value) from Robinhood (which is awful as well) and was charged $75 without any notice or option to opt out. E*TRADE made it extremely easy to transfer the stocks to them but at no point was I informed of the fee. I purchase multiple OTC stocks with E*TRADE and with every traction it is clear there is a $6.95 fee for the trade. I understand it is a fee Robinhood charges, but i never authorized the charge and at no point did E*TRADE inform me of the fee. Vanguard does covers your transfer fee and I am switching to them to manage my money and be part of my team. As my financial institution you should make your clients aware when they are going to receive any charges. I would have gladly transferred my entire portfolio over and dealt with the one time charge. Have your customers back. Especially since you are profiting from this fee. Horrible policy on E*TRADE”s end.

Improved look, decreased functionality. E*TRADE has been a leader in online trading apps, but they dropped the ball on this release. The new E*TRADE app looks good with pretty animations, but it is less responsive to simple inputs and laggy. I was surprised and disappointed to see one of my almost-long-term-lots sold because of a massive change of lot selling behavior: closing a selected lot is not possible in this new app release. Even if you specifically select a lot, the app goes FIFO... closing a selected lot can not be done through the app any longer despite your preference settings. This new FIFO behavior is preceded by a warning, but the warning text is so similar to previous release behaviors that I did not catch this massive change (and the massive tax burden). I regret upgrading; it just doesn’t meet my expectations from E*TRADE, and offers pretty looks and animations instead of user-centric and responsive UI/UX.

Great except a new glitch. This has been such a great charting app in almost every way. Where E*TRADE doesn’t quite do what I need I can swap to the Power E*TRADE app. However, with the latest update, on both apps, the most recent daily candle (and usually most important) often doesn’t print. This has now become all but useless because of this one small but hugely important issue. I hope this can be solved soon. I’m looking at other apps I can put watchlists on in the meantime so I can see what actually happened the last trading day without having to actually imagine the candle based on the shorter time frame history. I love your app in most other ways. Please fix soon

Disturbed. I have been trading for a long time with different companies and apps. I love E*TRADE but I must tell you there’s got to be a more simple way and faster execution process he’ll by the time you can set the limit or figure out the rules for the trade it could be good or bad If you could trade from the charts would be great I lost a hell of a gain the other day because it just takes to long sometimes you need it to where you click sell how much you want to sell and if needed have a fixed limit Jesus Christ by the time you click 5 different things in the process I lost out on about 5000 but I was lucky to grab half the profit after 5 attempts to sell did not go through I was lucky to make a 10 minute phone call and got a assignment to make the trade for me . You need to simplify things have a fixed process so it’s only a few clicks

This is serious E*TRADE must listen to customers. You are costing your customers so much money since you updated this app! It worked perfectly, now your real time quotes are constantly off. Real time in general is OFF! Someone needs to work on this and run real time software on other computers so you can compare and see how off this app is. Sit and look for about ten minutes! When I think I can sell, once I go to enter info, I realize it wasn’t correct real time quotes and I missed that opportunity. You have decimated this program, Don’t tell customers to download your other app, that one isn’t any better. I tried! I only switched to E*TRADE because of how well your mobile app worked on my iPhone. Now I may have to switch brokerages if you don’t start listening to customers! It’s been weeks now, and still, you’ve done nothing to fix it. NOTHING! This will be a legal battle soon! Oh! And fix it during after hours so you don’t cost customers more money!!! Also! Why on earth do you now have to go through quote details to sell or buy! Do you people (developers) realize that the extra steps are time consuming?????? Do you care? It’s bad enough that your software is slow but now to not be able to simply buy or sell? No! Just no... do something! It’s not like people aren’t expressing their concerns! Yes I have real-time streaming on********* All the time

New app. When you look at your portfolio the fonts are next to invisible in big white space around them. The older app had it much more visible and compact. Before I could see my whole portfolio at a glance on my screen but now I have to scroll down and it’s very hard to see the numbers and letters they are so so thin and tiny. I bought a new larger phone but with the change I can’t see nearly as well. For example this form that I’m writing now is so much more visible with white letters against the black background. Also very important, when you place a limit or market order you can’t see the result before tapping PORTFOLIO!!!! Who came up with that?? You want to know if your trade went through as fast as possible not look at your portfolio for heavens sake!! This is a major setback from the older app. Hope it gets fixed ASAP.

Worst Upgrade in Industry. I have E*Trade accounts and accounts with other brokers. I have been with E*Trade since they bought out DLJ many years ago. I have been consolidating accounts from other brokers to E*TRADE but stopped as soon as I inadvertently upgraded this app. E*Trade was recognized as the most experienced online trader with the best tools in the industry. This app is the worst I have seen. I would seriously pay to have the old app back. This app is so unattractive that I hate using it. Functions now take more keystrokes than in the past. I use the app every day and I have always considered E*Trade the best in the online business. This upgraded app provides nothing new or better for the customer and has a terrible interface. The purple theme with the weird purple hue background looks like a children’s game interface. I stopped my latest account transfer to E*Trade and I am considering other options.

Could be better. Not as helpful for beginner investors as I’d like. Example, understanding terminology and the differences between such things as series or types of stock are not clear. I spend more time conducting outside research. Also don’t like that if I purchase multiple stocks in a day, I am charged each time. That’s discouraging. Would also like ease of visual display of my portfolio. The number of shares I own should be readily visible. Seems as though my purchases are in vein. I feel like the more I buy, the more I lose and no hints are are there to help have a successful portfolio. I know stock investment is risky. I feel my risk is always on the downward trend. The stock stock ads are also annoying and misleading

Insanely complicated for no reason.. So my employer uses these guys for their employee stock stuff. There is NO guidance whatsoever on what anything means, no helpful FAQ or tutorial on what anything is. Nothing is explained, everything just assumes you know what it’s talking about or what it does. If you have an RSU they’ll short you your stocks and not even explain why. The live chat is only available when you don’t need it and the call option robot asks you for information you never received. Want to talk to a person? Good luck. You’ll be sitting on hold till you die. Want to transfer money? Hopefully it’s only on this app! Good luck trying to withdraw anything, ever. You want speedy service? That will be a surcharge and 3-5 business days. If you don’t known exactly what to google nothing will ever make sense and you’ll just be left frustrated and wishing you could’ve denied any stock anything ever.

Great educational tool for a novice and easy to use. This app has been really great for me and my daughter. It’s quick and easy to trade and my favorite part, it’s simple. You can see everything you need but it’s not so cluttered you can’t see through the smoke. Also, there’s some great educational aspects. My daughter has learned there’s less risky ways to make money than Beyond Meat and Pinterest. Mutual Funds are making a lot of sense to her after reading up. Overall, she’s learned that diversification seems to be best in the long haul. I do wish 2 people could view a single account at the same time but I also understand why that is not OK. Thanks ETrade! We’re having fun.

App changes. Regarding the new app. Do not like it’s look, nor performance of the app. Frequently will quit in the middle of a session and require user to log in again while right in the middle of a trade. Likewise, swapping between sections of the app are “choppy” with a lag. The quotes section often doesn’t fully load and gets stuck. Liked the previous version of the app which contained smaller text and much tighter spacing of columns of information. Current app requires much additional “scrolling” to view rows and columns. No option is available in views that includes indication as too “long term VS short term” if that tax lot is traded. Have been a major fan of E*TRADE since the very early days. I’m sad to hear that MS is buying you.

Roth Ira Confusion. After this newest update, I personally found it very annoying that after selecting the account I want to use, it actually would not select it! I tried trading on my IRA account after depositing more funds only to realize I apparently had no funds available. Certainly this was not the case as I can clearly see my funds are available for investment and not being withheld from my purchasing power. Only to find out that you must click on the little trade button now and once again select the account you want to use. This few minute slip up (partly on my half, mostly on poor app design/function) I lost out on a trade as the stock did not see that low price again, causing me to miss out on some sweet profits. No longer using etrade, moving to another app with better app design. (Hopefully)

I use both. I use Ameritrade and Etrade for stocks and options activity. The Ameritrade app is much easier and faster for making trades (too fast at times if you know what I mean). The Etrade app allows the generation of charts for options which is probably the most important feature for me. The actual ability to make a trade can be cumbersome and yes the slowness of the process has cost me money (and saved me money too so it’s a wash). The app does a good job for what it does. I wasn’t looking for perfection just a good app for trading. This app does that. If you try to change the program to fix some short comings you may destroy something else (like options charting) then I’m the one complaining instead of the other guy.

Take note of financial interest.. Put some money into an account to open and transfer another brokerage company. 5 business days until I can touch it. Another 5 business days to get the paperwork to transfer my portfolio than who knows how long it will take. Live spinner trading should be “free period” if you are paying for the trades. I should be able to see if I want to buy at the low point without waiting 15 minutes for update. Wicks can be at bottom and top than turn into a 0 sum doji gain after paying the trade fee. I understand you have to make money. But you can purchase a stock at its peak than have it drop to - without a clue. Meaning you can potentially lose lots of funds. While the company can still hold onto the stock and charge you for the loss. Will stay with them for 3 months and see how it goes.

Love it! Suggested improvements?. I love the ease of the app. Real time quotes and the ability to set alerts are very helpful. I’m able to set an alert and put my device down with no worries of missing the next big trade! Two suggestions however. I’m unable to do extended hours trading in the app. I have to log off my phone and go online to execute it every time. This wastes valuable time. As any trader knows seconds can cost hundreds of dollars. The same goes for finding my day trading balance. I have to log off my tablet and go to the website just to see it and log off. Having the ability to do these things in app would be very helpful. Otherwise great job to the development team and keep up the good work!

Too Buggy. I started investing last year, and tried out several trading apps. The user interface on the E*TRADE app is very clunky and not very intuitive. I managed to figure it out for the most part, and did decently well with my investments. The final straw has been trying to withdraw any money from my brokerage account. I have successfully linked my bank account, but when I try to transfer money out, I get a generic error message. This has gone on for about a week. I have sent in a support ticket on the app, and the response I got back was an empty message that itself gave an error as well. E*TRADE badly needs to refine their user experience. In particular, not being able to transfer money out or even successfully communicate AT ALL from within the app to their support team is damning. I am still waiting to withdraw my money….I recommend you stay away from this app until they can figure out basic mobile app development.

Love the app. Hate the...... App is great, it’s pretty a long sometimes frustrating process to learn what everything means since I have no background in the stock market or finances didn’t even go to college. That being said I’ve gotten the hang of it and really enjoy the app. I do have a recommendation I would like to make to the developers. Perhaps some little Icons with an i on nearly everything so that you can figure out what each thing is a little easier? Beware if you call customer service, you will be on hold for nearly 2 hours until somebody answers. Have a charger ready. And several other tasks to complete on the computer while you wait. It will be a very very long time. if you could post pics on these reviews I would. Calling customer service for e trade is the only reason I’m really contemplating switching to some other platform like Schwab. I hear the calls are answered much faster

Only use it because I have to. My employer uses ETrade for giving us our RSUs and ESPPs. The two factor auth is THE absolute worst kind of system I have ever seen. It breaks my password authentication flow and makes me very reluctant to use the app in the first place. I have been using their website for two years now and still cannot figure out head from tail on it. Fidelity is no gem, but they’re leagues ahead of ETrade in terms of user experience. Learn something from Robinhood or Cash app if you want to make your UX accessible to users. My review has one stars too many. Update (responding to the comment from the developer): Yes, I understand how the two-factor system works; I’ve been using it for over two years now. I’m just commenting that it’s the absolute worst type of two-factor auth out there, usability-wise. And this comment is more pertinent to your website, since I can get around the iPhone by using Face ID with your recent updates.

Stable and Consistent. The e*trade mobile experience has been pretty stable and consistent since I started using it years ago. I think there is something good to be said about that. Also keep in mind that the website gives you access to more features and that is fine, not everything needs to be in the mobile app. Simple and light can be good. My only gripe at this point is I wish there was a way to filter our news/investor alerts for lawyers looking for plaintiffs for lawsuits against the company. Pretty sure this is useless for 99% of us and it buries any real news in a sea of useless notifications. Just my two cents.

Since the change of ownership E*trade doesn’t really work anymore.. I have used E*trade for 3 years. Since the ownership change all past data is gone and it doesn’t show or track any new trends or totals within your account, other than total current value of stocks and cash. The pages are all there but everything is always blank if you click on them. The app still lets you buy and sell, but no longer has charts showing portfolio growth, loss or year to date information. Really it has nothing other than quotes on particular stocks. I don’t know why they keep the pages to click on if there will be no information showing up. I hoped that this was a temporary thing associated with the change, but it has been a while now. It is just extremely limited now. Unfortunately it looks like time to switch to another trading app or company. I would no longer advise using E*Trade as a trading platform.

Really not user friendly - poor UX - bizarre workflow. E*Trade’s redesign is really lacking. So many clicks/taps to get to the view you want. The logical view you expect is always preceded by some summary screen that you have to tap through. Lots of room for improvement and wonder if they did any user experience testing with real users. When you click into a brokerage account you want your portfolio list, not some lame summary screen that you again need to click through. When you click on Alerts you want to see your account alerts not an empty or minimal screen of market alerts that you again have to click through. When I transfer money between accounts it can take up to 15 minutes to revise balances. When I make a trade it can take minutes after execution for it to reflect in the portfolio view. Overall app experience is cumbersome.

App suggestions. The app does many things well however there are a few things that could improve it. The landscape view is very limited compared to previous versions and shows very little information at once. Previously you could see more stocks at a time and you could see more category columns on one screen shot. The second item I would like to see on the app is the ability to categorize the portfolio in my own way as opposed to just sorting by column category. For example I may want to make categories such as Retail and energy and pharmaceuticals, and technology or 5G etc or I may want to sort by stocks I want to buy more, sell or hold LT or hold til Christmas etc. or stocks that have reached LT investment vs short term or possibly by purchase date etc.

Trader beware. Horrible... horrible horrible trading site . The customer service is horrible. On the phone for 1 hour and 45 min just to get to talk to someone . And nobody answers. Tried the online chat . That said it was a 4 hour wait to chat with someone.. I deposit money from my checking the 1st time . It took a couple of days before the hold on it was taken off where I could start trading .. the next time I deposit it went in immediately and I was able to trade right away .. Then made another deposit and they put another hold on it .. Now I missed out on buying the stock I wanted to purchase before it jumps up in price .. Horrible.. Once my money is release from the hold . I’m transferring all my stock and funds to another brokerage... Most like Robinhood ..or another one with better customer services .. E*TRADE really dropped the ball on this one

Morgan Stanley anemic. Been with E*Trade now mor than 6 years now. Before and after Morgan Stanley has purchased. Usually most well known brokerages offer email support or a chat with us support along with a phone support. TD AMERITRADE is a far better choice on this. The E*Trade app offers no availability on chat but chat is on the app regardless of how many updates it has gone throughout the years. TD for example will pick up the phone 90% of the time in less than 5 minutes knowing the importance of placing a trade. Good luck with that on E*Trade. I've been hung out to dry several times for far more then an hour. Nor do they have an email. Morgan Stanley has done nothing to improve the overall app. Don't get me wrong here. This app does what it was initially designed for exceptionally but lacks in financial graces.

New App Layout is Clunky. I’m happy with E*TRADE and agree the previous app needed a redesign. However I feel the new design is clunky and not intuitive at all, making it even more difficult to find what you need. I don’t mind looking for what I need and expect a learning curve knowing it’s going to be for the better. Unfortunately, the Menu tab doesn’t even have a section for FAQs, a Help section or even a link to a simple Forum where I could ask questions. This is the one app I use where seconds actually matter. I spend too much time using a search field that doesn’t return useful results and in the end I find myself waiting until I can use my desktop to access their web site. In my experience, the worst part of the redesigned app is several important tabs like Orders or Account Overview just show spinning circles where charts, data, news and other crucial information used to be found.

Upgrade. After having received feedback from E*Trade, I’m upgrading my rating from 2 to 4 stars. In nay original review, I had 2 issues: 1. Sum of gains/losses per stock does not equal the daily gain for the portfolio. This was fixed by enabling live quotes in settings. Of course, this should be automatic and not require an email to get resolved. Therefore 4 stars rather than 5. 2. Morningstar was removed from the website, without a replacement. I was informed that reports from Argus will be coming to replace Morningstar next week. Good. However, this should be communicated clearly and ahead of time to the customers. Also, it would be great if the new research reports came online right after the old ones disappeared. Therefore 4 instead of 5 stars.

Crashes and No Fractional Shares. Hey, Sadly, this app crashes whenever i open it up with fingerprint id. The app’s layout can still improve and lacks the ability to have fractional share like robinhood and fidelity. The only bonus i have to using e*trade is that they have a custodial account for me to use. The knowledge panel and beginner videos seriously need to increase. I can luckily say that they recently have, but e*trade still lacks the simplicity and rate of information robinhood and other corporations have sent out videos. Robinhood has multiple videos out there popping up of people skating how to use the app and invest or trade. On the other hand, it has been incredibly difficult to find relevant e*trade content. I’m currently still with you all and want to stick as a loyal e*trade customer, but e*trade’s flaws compared to robinhood are completely dreadful in comparison. I’m sadly having real thoughts about switching over fidelity or robinhood. Please make do with my review, as i hope e*trade trumps it’s competitors — Matt Frazier (iphone 7)

Very poor functionality. Setting up account is infuriating. Examples: didn’t accept my city name as valid, so I had to close out the app and start process over. When I clicked to ‘view terms and conditions’ it routed me to a new screen that I couldn’t get back to where I was in the account creation process so I had to start over a second time. Online form asked for employers address, so I had to go to the Internet to look it up and when I went back to the E*TRADE app it made me start the account set up process all over again, a third time! Since I clicked on view terms during the initial funds transfer process, I couldn’t get back to the same screen and now I can’t get that screen to come up again. So annoyed that I’m questioning whether or not I trust the functionality of this app with my money.

Functional but Terrible, unintuitive interface.. Functional and it’s possible to do most things. It appears to have too many lousy mostly embedded webview app views. The interface doesn’t provide a iOS native navigational model instead using android’s subpar “hamburger” menu model. Some features use interface models that make no sense on a mobile device. - Try adding a stock to your watchlist. Oh wait, even though they have in-view edit button, you can only delete watchlist entries. If you wish to add any, you must get the epiphany that they’ve buried a watchlist editor in the app’s “hamburger” left nav, which has the ability to add. - instead of making a stock price graph that you can just pinch and zoom, you must tap a magnify button (which is confusingly also the iconography for search) first. Have you ux designer play with the built in “stocks” app for a clue about how to do this right. How about a dashboard that provides an overview of your accounts. Oops. Please carefully select each account that you want the app to render- we couldn’t possibly show you a combined view of your holdings across accounts. Don’t you guys put any thought into interface design?

Do not get this app. I only put a five star review so that my review would go to the top. If I could I would give it a zero. My sister put money into a stock and we pulled out of it and E*TRADE still has yet to give us our money back. We have contacted costumer services multiple times and they have you waiting for hours and people have things to do so no one has time to wait that long! A guy said he would call back but never has. This is such a scam and we want our money back. Their call wait is probably long because people are either having the same problem, or because they are trying to not answer so they won’t have to give people their money back. There are so many better apps to use. Don’t get this one.

Where is my Premium Savings Account?. I opened a Premium Savings Account to earn some interest on my idle cash balance in my Brokerage Account but after setting it up and transferring the funds, I can not find the Banking category to show the amount in the Premium Savings Account. It should be linked to my Brokerage Account so I can access it easily. There should be a category for All Accounts to include the total balances in the Banking and Brokerage accounts and tabs to access each account. How do you access the Banking Account from the app now? Please fix it to get a higher rating. After logging out and logging back in the app, the Banking and Brokerage accounts show up. This should have been mentioned when opening the savings account which was not very easy to do on the IPhone.

App use to be better.. I have been using the app since last year. Overall I like it, but currently they are taking a while to correct their 10.2.0 version to keep an accurate summary of the Day’s total gain after the market closes (one or two hours afterwards). It isn’t a huge problem but because the issue is related to a few of my diversified stocks being zeroed out, it skewers the Day’s Gain total. It does not appear to affect the absolute Total Gain and the non-mobile website has no apparent problems. I have pointed this out to the customer support team, which are typically very good to work with. It seems maybe the technical team is either having trouble with fixing this or it is on the back-burner due to the quarantine. Hope they fix it soon.

Missing the older format. Ugh, this newer version is upsetting. Visually, it looks better. Functionally however, this app comes up short in one very critical way. For example, in the older version I could see all of my important metrics without needing to slide over when looking via the horizontal view. Now there is too much white space forcing me to scroll or swipe over to the right in order to get the full picture of my portfolio. I take a screenshot everyday of my portfolio and now I will have to take two pictures in order to see what’s important for my records and performance assessment. This is beyond annoying when I’m trying to have a neat and succinct internal report. The dashboard is not as helpful as it was before. It takes longer to load for one. Additionally, I waste time hunting around for things that should be on my dashboard in a way that does not force me to scroll all over the place. Please bring the old version back.

Ease of use. The latest update of eTrade has taken it to a new level of difficulty to use. If a customer such as myself doesn’t need the sophistication I guess it offers then why not offer a choice of easy or difficult? When I looked at my phone it said I received a “notification” I spent 10 minutes trying to find it and was unsuccessful. Of course if I knew how as did the web designer then it would have been easy. Also since the last update it is very slow. For the first time since I opened an account many years ago I’m considering looking for a new broker.

Needs lots of improvements. Placing a trade on this app is a painful experience compared to Ameritrade Think-Or-Swim or some of the newest players in mobile trading, like WeBull. The charts are too basic and overall UI is slow and clunky. A major issue is that it that this app doesn’t place your trades in the account you are working on when you have multiple accounts!! Say you have accounts A and B, and are working in account B, you sell some securities x, y, then you go to buy z, the app will pre-select account A unless you remember to specify account B at the top of the trade screen, which is easy to forget if you have been working in account B for a while. Please fix this!! If I have pre-selected account B and view portfolio it gives me the correct portfolio- why do you switch accounts when I pre-selected account B and choose trade?!?!

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Language English
Price Free
Adult Rating 4+ years and older
Current Version 13.7.3
Play Store com.etrade.mobileproiphone
Compatibility iOS 14.0 or later

E*TRADE: Invest. Trade. Save. (Versiyon 13.7.3) Install & Download

The application E*TRADE: Invest. Trade. Save. was published in the category Finance on 22 April 2009, Wednesday and was developed by E*TRADE Securities [Developer ID: 313259743]. This program file size is 154.54 MB. This app has been rated by 151,127 users and has a rating of 4.5 out of 5. E*TRADE: Invest. Trade. Save. - Finance app posted on 24 March 2024, Sunday current version is 13.7.3 and works well on iOS 14.0 and higher versions. Google Play ID: com.etrade.mobileproiphone. Languages supported by the app:

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Thank you for choosing E*TRADE! We've made bug fixes and performance improvements to enhance your mobile experience.

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