Shutterfly: Prints Cards Gifts App Reviews

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My all time favorite, but shipping is costly. I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)

prints aren’t actually free ( but still pretty cheap). okay so if you go to the home page there will be a “free unlimited prints” which is for 4x4s and 4x6s “for free.” i noticed from the tiktok i watched about this app said it wasn’t completely free because of the shipping fee but i thought i was a conformed set price, which it wasn’t. i started with like ten and thought the shipping fee was a great for the posters i wanted. then i had added more, and noticed the fee went up. i was so confused because the video showed like 5 dollars for the shipping fee and their poster stack was THICC! i was disappointed but wanted to see how much each poster was actually, they are ten cents each. not bad so im not mad that i paid 14 bucks for 100 posters. another thing that i saw was that almost all of my pictures were blurry (even if they didn’t have the yellow caution sign thing in the corner) which was kind of disappointing but im hoping that they don’t end up that blurry anyways, overall this app doesn’t have that bad of prices for posters that you can get to choose what is on them and make them fit for you’re aesthetic or whatever you’re into!

Major Flaw. I downloaded the Shutterfly app to make a photo book as a birthday gift. The price was reasonable for 23 pages, and there were plenty of unique and fun formats to organize photos and text. There were unlimited fonts of all different styles (the book themes looked good in the previews but honestly didn’t look great in the book itself; I stuck with a plain white book.) At first it was going great until I added the book to my cart and proceeded to order it. Well, the app said that they couldn’t load the book at the moment and to try again. I tried everything- making the entire book all over again, signing into a different account, even deleting and reinstalling the app. Nothing worked. This was very frustrating as I ended up spending several hours on making the same book over and over to no avail. I don’t know what the problem was but we ran out of luck and gave up on Shutterfly. I wouldn’t recommend investing many hours in the app like I did unless you have lots of time to kill and are prepared for the risk of problems with the app. Poor quality- they need to fix this issue in order to gain customer trust. Will not be ordering from Shutterfly ever again- instead I will stick with Snapfish or Walgreens to make photo related gifts. Disappointing.

Shutterfly Review. The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel like it. This is a update. Just ordered my 4th book. Took me long time to complete because I’m still learning, but much easier now. There needs to be something added to screens to say how a person can go back to all uploaded photos and add to your selected group for book. Everything is not perfect, but it’s very good.

App is insufficient. It’s frustrating that I can no longer create anything on the desktop website in a browser on my phone. The only option is to use the app. I’ve been using Shutterfly for at least 12 years. The app is GREATLY improved from even a few years ago but used to have the option of creating things without the app. The app was frustrating and stole so much of my time. I had to start my calendar over 3-4 times because it wouldn’t allow me to save my work. It was glitchy. I hated the fact that I couldn’t download my photos one time for multiple projects. I had to download them for each new project! It was excruciating having to scroll through the same photos over and over again. You used to me able to create a photo album on the desktop version and then I could use that across the board. If this had been the case, I could have saved the pictures from my phone and then completed the projects on my laptop. My pictures do not sync across electronics. There is something wrong with my laptop but that shouldn’t matter. Please fix this. Otherwise I will use another service in the future because the amount of time this took…it was my entire evening! Five hours!!!!

App Issues. I like the products enough to use this company, also because they send discount codes in the mail. However the app is hit or miss. I personally don’t like that I have to download an app to buy something. After surfing the web and finding what I wanted on their website, I tried to customize it but there was no option to do so. I downloaded the app, customized the items I wanted, went to “checkout” and it wouldn’t allow it. I called customer service and they told me to go to the web page to finish the order, which was frustrating because I thought that’s why I downloaded the app. Then when I went back to the app to do a final look-over of everything in my cart (the website did not allow me to review it) a third of the pictures I had on my customized item were no longer there. I had to wait most of the day for the pop up banner saying “try again later” to hopefully go away before I finally removed everything from my cart and resubmitted it. Luckily it saved in my “Projects” section so I did not have to restart anything, I just had to add the list pictures back in. Again, happy with the products, just frustrated with the app situation.

Quality products, not always user friendly. Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!

This app has a lot of glitches.. This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼

Free 8x8 photo book from kohl’s order. I ordered some things from kohl’s a couple of weeks ago and when I received it I had a coupon/gift card from Shutterfly for a free 8x8 photo book! I usually don’t use these kinds of coupons I get in the mail but I checked it out and started making my 8x8 photo album and I am impressed so far. There were 20 pages not including the front cover that you could put pictures on. Each page could hold up to 4 photos and some of them you could type a description below it, beside it or between the pictures. I could not believe how many pictures I could use!! It told me if the picture was low resolution so I could change it out and if the size of the letters were too big for the font I chose. There were probably 50+ fonts and colors to choose from for your descriptions. I only hope it turns out as great as it looks!! I lost all of my pictures in a house fire 5 years ago and I’m finally starting to print them out again and this book is really going to help! Thank you Shutterfly and Kohl’s. I greatly appreciate the free photo book gift!!

Shutterfly experience. I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée

Beyond Frustrated!. I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly

Longtime customer and I wonder why. Customer for over 13 years. Without fail for the last several years I have the same excruciating, time sucking experience with the app to create my family’s holiday card. I installed the update before I began to hopefully save my self grief but this year was by far the most frustrating. Once I selected a theme I tried multiple times to add photos at the mercy of the the app not auto saving my project or randomly restarting with no auto save. I can safely say I added the photos and customized the layout at least seven times over the course of five days with no option to manually save that I could find. I almost gave up entirely but our annual card is one of the primary ways I update my friends and family. I resigned myself to using the website which was way more user friendly then the app though I had to upload my photos from my phone through the app blah blah blah. Long story short, I spent a crazy number of hours and multiple attempts for a double sided photo card that should have taken less than an hour and a half to make with consistent auto save or manual save option. Now that it took so many days I had to expedite shipping which luckily (and perhaps not coincidentally) Shutterfly was offering a reduced expedited shipping rate. I’m extremely disappointed with the process, I always enjoy the card when I receive it but I will not be using Shutterfly again.

Maria is a gem!. I chose Shutterfly because I was given a mug with pictures of my dogs, which was the coolest hostess gift I’d ever seen. So I decided to create Christmas gift mugs with appropriate photos for a few friends. The Shutterfly website nearly defeated me, as I do not own a computer, but do all web work on an iPad. Had it not been for Maria, who had the misfortune to be working customer service both times I called in desperation, I would never have succeeded in placing the first order, let alone the second three, which I placed today. You should promote this woman, give her a large Christmas bonus, and then you would be well advised to work on your website so that it is able to play nicely with iPads. Incidentally, I first ordered the three mugs I am replacing with today’s Shutterfly order from a less expensive vendor, precisely because it had so agonizing to complete the first Shutterfly order. They were so disappointing that I bit the bullet and tried again with Shutterfly. Without Maria’s help, I could not have done it. Several days and two more orders later: I LOVE your products. I LOATHE your website. But I’m getting better at wrestling it into submission: at least I didn’t have to bother your customer service people this time, and instead of 4 hours start to finish, I managed to place an order in about half an hour. Turns out website prefers phone to iPad. Might be a good idea (duh!) to put that info somewhere prominently displayed on the website.

Great Options and Service. I have used Shutterfly for many projects, and I am very pleased with the results and the customer service. One time they had changed their photo book process, and I desperately wanted to use the old way. For one I also wanted to be able to import many pages from a previous book to save me the hours of work doing it again. One lady created a whole new book on her end that not only allowed me to import pages from a previous book, but also allowed me to use the system I was used to and that I also found far superior. Recently, I used their option to allow them to make a book for you after you submit the photos. My project was particularly complicated because it used pictures from all different time periods and random people/events. I was very pleased with how well they organized it trying to fulfill my requests. I had to change some things, but it still saved me tons of work. My only complaint with Shutterfly is some of the pictures they advertise are objectional to me. Otherwise, I am pleased with their products and service.

Limited and frustrating. I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.

Great app. Has a couple minor kinks to work out. A few changes and this app would be perfect. I wish it wouldn’t save every single thing that I open. Sometimes I click on a style and look at the options with the photo and change my mind. It saves it. I now have pages of saved projects that I don’t want and when I go back to figure out the original one I liked, it’s hard to tell what’s what. If text is printed on a picture, it should say on the order what the text is in italics or in quotes. Somehow a letter got printed on my photo and I don’t know if it was my fault or Shutterfly’s. They were great to work with in fixing it, but I feel like it could of been prevented if I had seen it on my order. The small picture thumbnail you see before ordering isn’t large enough to see if there is a hidden letter somewhere on the photo. Finally when I place an order, I wish it would save it so I know exactly what I did if I want to re-order again. My order history just shows a list, nothing more. I wish I could click on an item and it would take me to my exact design. Other than that, this app was easy to use. I placed a large order fairly easily. Finding promo codes and adding them was simple as well.

Expert and patient tech support staff. I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.

I love the app but needs improvement. This review was on my drafts since December! I just realized bcs I was about to write one which pretty much hasn’t changed… December 2022: I LOVE Shutterfly, the quality, variety of products, customer service and the specials that are offered, specially for having the App. The problem is that is my 2nd day trying to finish a looong order (to save on the shipping and putting it all together) but the app: 1- Constantly freezes 2-I have to turn off the cellphone in order to be able to work on the App 3- When this happens, I’ve ended up loosing my project and having to start it all over again!!!😮‍💨😰And also not all of the pics I’ve used in my projects have been automatically saved in Shutterfly so, the project erases and so do the pics, making me literally start everything from scratch! 🥴If it wasn’t bcs is Christmas and some of the offers are only valid until Today, I would’ve ended up giving up and not finishing the projects… I hope this is changed soon. Another thing is that it would be good to know what percentage is being taken off the original price. That would help good sales shoppers like me to expedite my decision☺️

App has a glitch. The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.

Outstanding Photo Items You Design & Create & tons of discounts!. Shutterfly is so versatile allowing you to upload photos or use the ones on your local device to create photos, canvas prints or framed items along with shopping bags, drink ware, dog scarfs, cards for all occasions, and so much more. You are only limited by yourself. Shutterfly offers so many discounts throughout the year that you can save a lot of money while ordering the photos and gifts you desire. I’ve often created different items and them stored them in my “Saved Projects” until I get a coupon to reduce the price. It doesn’t take long and I’ve gotten what I want. They are quick to finish and ship your order too. If there is a downside it would be shipping Shutterfly does charge shipping for each item. But, they allow you to stack coupons so often you can get part of your order shipped at a discount which is a huge help. I love this app. Especially since my photo printer died and I can no longer print decent pictures at home, this is the best place to order pics that time found especially since they offer u limited 4x4 or 4x6 inch pics for free, you just pay shipping to receive your pics. What could be better than that!

Good App, Nice Products, Horrible Shipping. So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.

TIRED OF TRYING WITH CRASHING APP!!!. This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app

BEWARE!. I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!

Great products. If you looking for great designing, and easy to use (App) application to make photo books. I highly recommend Shutterfly. I used the mobileApp for the first time on a big family reunion order. I was really pleased with it. First, I tell my friends this company gotcha covered. The selection of products available are incomparable in the market. No other company I know can compare to shutterfly product base. If you want wedding stuff, they got it. If you want photo books they got it. You want schoolbooks they got it. These folks got everything you need for your memorable moments. Second, the customer service is top of the line. They have agents at your fingertips to change or help you get the order you want. Lastly, they stand behind their product. When you have large wedding or other type of orders. They will walk with you. Heads-up—- Make sure you check the promos for discounts. You want to take advantage of promos for best deals. I call them killer deals. I recently got 50% off deal and a extra 20% for signing up for text alerts. That’s some savings y'all. Just saying. Pardon the candid conversational manner, just keeping it real. Save that money y’all.

Review of Shutterfly. It’s cyber Monday and I have been working on photo books, Christmas cards, and photo magnets for hours today. I downloaded the app in order to get some of the extra cyber Monday deals. But when it came time to put in my order, things weren’t as straight forward as I thought they would be. I was dismayed to find out that I couldn’t use several discounts at the same time. I would’ve been fine with that if the site said anywhere that I couldn’t use more than one discount at a time. I was allowed to select several buttons to apply codes for various discounts. All offers said they ‘were applied’ to my account. However, at checkout they weren’t valid. If Shutterfly wants to offer deals, they should explain them clearly. I did seek assistance their website. I was disappointed to be communicating with someone who wasn’t able to explain things clearly. Then I was offered a gift certificate, and before it was applied to my account, the chat online with ended. No gift certificate! After I went through the assist again, asking for the same person, they did apply the gift certificate to my account. I’m thankful for the discount I was given, but I don’t think it should take this much work on my side for Shutterfly to follow through on their ‘good deals.’

Excellent customer service made up for terrible experience. Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!

can be pretty frustrating. Harder to evaluate the details in the smaller screen. I’d prefer to order prints using my desktop computer but the “deal” I was trying to catch was for the app only. On thanksgiving day, after the family gathering and attendant photos, I feverishly worked on ordering my prints. Halfway through I lost everything I was working on—it just disappeared! Assumed it was because of heavy traffic on the site. I was exhausted but plowed through to earn the pre-Black Friday deal. Imagine my frustration when the credit card screen just froze up! Tried two different cards, but no luck. Midnight (deadline) came and went without success in ordering the pics. Woke next day-payment screen still there, tried again-it seemed to have gone through! Two days later, however, realized I hadn’t received confirmation….sure enough, there was my order, in my cart. At least I didn’t lose my work. Cyber Monday brings a new “deal”. Sad that I lost the free shipping that the previous deal offered—now the shipping is just as much as the items in my cart. I’d made the commitment to order from Shutterfly, but honestly, next time I’ll get my photos from another vendor. Too much of a time investment for the price I ended up paying!

Baby Book. This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍

Convenient but super glitchy. Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.

Customer of 10 Years - Please Read Before Using Shutterfly. I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.

Love how Shutterfly is always striving to improve. I’ve definitely had some issues in the past with glitches, regarding the app, however, thankfully I also have my laptop and iPad. That being said, last time I created a storybook from the online store which have a series of stories already created and all you have to do is put the face of your little one and they instantly become the protagonist. I loved it, however, was a bit sad that it didn’t have the option of making it into a board book. I could only make the front a hardcover but my niece is a bit aggressive when she gets excited so I left it in my cart until I could figure something out. I did write to Shutterfly and pointed this out. And today for Cyber Monday I decided to buy the book and DIY the pages with some self adhesive laminated paper and guess what I saw! They actually put board books on the desktop website. I was so thrilled, unfortunately there was still no option regarding board book size or the option to make the already-storybooks into board books so I went with my diy plan. I would’ve loved the board book but I couldn’t get passed how excited she would be in seeing herself in a real story. Next time I am definitely taking the time to illustrate a story and upload them into a board-book. My niece is going to turn 5 and is in the spectrum so I am very grateful to have this for presents to come. Thank you

Review. Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.

Awesome company. I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.

Ordering Prints. I have had lots of trouble ordering prints from you-every time I try- something messes up. When I tried to order at the end of Nov-to get Christmas picts-your order screen had me wanting 73 copies of a fall tree. I called the company & tried to get it all straightened out with one of your employees. To begin with, she didn’t understand why I DIDN’T want 73 copies of a fall tree ☹️ I thought we had FINALLY gotten my order straightened out. So I waited & waited & waited &…… I finally called your company again & found out my order had NOT even been placed!!!! So I ordered my Christmas pictures from a store here in my city & had to pay a lot more than I expected to & the picts & Christmas cards were late getting to my friends 😬 When I indicate which picts I want copies of, the screen won’t show me what I ordered & I figure I have to start over. Then the screen comes up with twice as many picts as I need. Thank goodness, this last time I was able to figure out how to cancel the duplicate order & I’m REALLY hopping my order was right & I will get them when promised! One time, my picts came back with half of the pict cut off on some of them. Another time you didn’t print all the picts I ordered. I’m not good at using my phone order & I may be doing something wrong. But it CERTAINLY is hard for me to order items from you!!

Great but need to step up their game. So over the past few year Shutterfly has been revamping their prices. I normally go through Shutterfly for calendars and Christmas cards. But could not do so this past year. Their calendars used to run right around $15 per calendar, this past Christmas you were lucky to get them at around $27. I understand inflation but they’ve been raising their prices for years. I was ok when they seemed to be around $20 for a few years. But now I have to limit the quantity that I buy(used to buy 13). And the Christmas cards… they lost me on those. Had to go with Walmart and their Hallmark edition. They turned out beautiful and will be using them from now on. Especially when you have to buy 70 plus cards! Shutterfly you’re loosing me to the price game. Love your app. but to be truthful their are other apps out there that will walk you through the calendar process and set you up with pages that you can download to another app to print. And all in you’re looking at $18/calendar, which includes fees and shipping. So somewhere you are going to have to make some pricing choices. Cut back in some division. And the Woke Culture I know personally has turned off a lot of people I know. They know it’s there, they are just tired of it being shoved in their faces. They have turned to other means, that’s how I know about the other apps. Good Luck! People are talking!

Best customer service ever for this type of service. I am a new customer to Shutterfly and to show their appreciation and, I am sure to gain me as a lifelong customer, they showered me with wonderful promotions. Additionally, they went above and beyond to help me with a large (many pages) photo book since I have never used this type of service. They also have a variety of styles, layouts, fonts, etc. and an automated styling service as well as the option to have one of their artists create, style, and organize your book(s). I love that they run regular promotions, as well. My only complaints are: shipping is expensive, once a project is started on the full site, it cannot be edited or deleted on the app or mobile site, third, to experience the full benefits of styling books and other projects one must use the full site. Our laptops are dead, so I created my book, ordered my prints, magnets, and styled a coffee mug on the mobile site with ease. The book just wasn’t elaborately styled as it could have been if created on the full site. I am happy with it, though. I will definitely make more books when we again have a laptop. Takeaway: awesome customer service, expensive shipping.

Best picture service PERIOD. Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(

Hell on Earth. So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows

Love Shutterfly!!. This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!

Excellent App and Amazing Company. Have had a Shutterfly account for over 10 years and this app is a great option for uploading new pix.. Only wish I could download too. Shutterfly is an amazing company. I pay annually for video storage (which is completely private and ad free). I haven't been able to upload my videos to my paid account. Still, I believe Shutterfly to be far superior to all other photo sites online because you can organize files in files. For instance the primary file can be named the current calendar year and all sub photos can be named be children or activities in each annual folder; thus, enabling quick access to the stored photos. If I want to access a memory for one of my children I simply open the file titled for the year and look for the sub-folder with their name or event name to locate a particular photo. Plus, you can create share sites and title them something like "Family Summer Fun" and design a creative web page and decide how to share it (by link or by email invite...). Lastly, I like the fact that you can upload from your electronic device so that your pictures are protected from loss. SHUTTERFLY YOU ARE THE BEST!!!!!

Ridiculous shipping prices. I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.

Not What It Used To Be. I’ve been a Shutterfly customer for many years. However, I’ve noticed the quality of both the app and the company’s products trend downward. The app can be a bit finicky to work with. In the latest order I created, the product I receive (two photo prints) just didn’t live up to the quality I’ve come to expect. For starters, Shutterfly should stop using USPS to deliver products such as photo prints that can be easily bent, or develop packaging that protects them better. My order packaging arrived pretty bent as the mail carrier crammed it into my small mailbox that’s a part of my townhome complex’s communal mailbox station. There was no labeling or other indication on the packaging from Shutterfly that these were photos and should not be bent, which could’ve prevented such a thing from happening. At the costly price for shipping at Shutterfly, now, it’s just not worth it. As far as the photos themselves, the bending did partially damage the top of one photo by putting small indentions in the paper. Beyond that, though, the quality of said paper was not as good as previously ordered prints - and I’ve ordered tons through the years - while the overall quality was not completely the best, in my opinion. I primarily used Shutterfly to print photos I submitted for photography exhibitions and contests but, due to the questionable quality and shipping, I would not consider using Shutterfly for this moving forward.

VERY Difficult To Use. I have over 7,000 on my phone from 2017-now. I need to cut down on storage space, so I decided to make a photo book. I saw you could do a free book once a month through the app. I thought- perfect! I was wrong. This is one of the most difficult, if not the worst editor I’ve ever dealt with. Issue after issue. Can only upload 200 pics at once. If you want to make your book in chronological order, have fun! After adding each photo to the book, the app automatically scrolls all the way to the most recent. So you waste time constantly scrolling back through 200 photos to the beginning. Every. Single. Time. That is while accidentally selecting photos you don’t want and flipping through the book pages accidentally. Because it’s all done so close together on a little screen, it is almost impossible. Are you thinking, “okay. I’ll just do it on the computer then” WRONGO! You can ONLY get this deal if you put up with the app. Which by the way, lacks all of the designing and editing features that the desktop website has. The app also suggests you use the book maker in landscape mode. Complete with a whole little animation telling you to do it! The second you do that, all your photos disappear. Really helpful. It’s not even worth the hassle. I’ve been at this for over 12 hours at this point. I should’ve just paid for the 4x6 photos at Walmart and stuck them in a book on my own. More money, but makes my blood boil about 100% less.

Photo books need better quality. I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.

The app is HORRENDOUS. I order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good. That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since the app crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between the app on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on the app. To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. This app (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order.

Capture your memories!!!!. The best and most affordable way to capture life long memories that will last for life long Years and years and years. It costs next to nothing to print your memories…and they carry on for generations to come! In todays world there’s NO PICTURES printed anymore…how will our great great grandchildren get to see actual real pictures of us?!? What if we loose our phone or camera that have our images saved digitally? How many times have we lost or damaged our phones with our memories on them to never see them again!?!? PRINT YOUR PICTURES!!! Not only for you, your kids, your grandkids but etc etc etc!!! Shutterfly helps you do that for practically next to nothing as far as cost! These are memories that will last a lifetime for little cost! You pay shipping….that’s all!!! Unless of course you wanted larger prints. Why wouldn’t you print your pics for only shipping cost? I print around 100 pics for about $10….but the memories printed are priceless!!! Thank you Shutterfly for helping me preserve our family pics and memories for many many many years to come.

Never been disappointed. You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.

Desktop frame. I really love using Shutterfly. The work is outstanding. The best gifts ever. Everyone loves them. I have been using Shutterfly for several years. I have never been disappointed. I love everything I have received. Shutterfly makes perfect gifts. Love Shutterfly. They keep coming up with great ideas for gifts and for family photos. I have been pleased with everything I have received. I have ordered several things that I had doubts about. As always, I wasn't disappointed. Great way to get gifts for friends. The more I use Shutterfly, the more I like it.i love the things that I have ordered fro Shutterfly. Everyone brags on them. Love the ways you can show off your pictures. Love Shutterfly and the work they do. Shutterfly cannot be beat. Thank you Shutterfly for offering this great work and great offers to us. I am always happy with my products. Send gifts from Shutterfly to friends in Wales, UK. They loved their gifts which I knew they would. The work was awesome. Love Shutterfly. Best way to share pictures and gifts. Great ways to give gifts that everyone loves. Thank you Shutterfly. Love the new items. Thanks Shutterfly. Love getting items for gifts. They are always so awesome.

Bad customer service. I ordered prints for a birthday party around 9pm at night Thursday. Ordering through the app it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (The app doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird the app would automatically choose an old address and not the most recent place shipped to.

Mixed reviews. I ordered on Shutterfly for first time today. My experience I have to say was frustrating. In the first place I had difficulty including the photos I wished in the album I was trying to make. It prompted with only SOME from our trip. After what seemed a very circuitous path, I was able to add more photos to the project but Shutterfly would not allow me to INCLUDE them! I do not know if I reached the limit for a book, but if I did, it did not tell me that. Also at some point I realized that Shutterfly thought I was making an 8x8 book but what I really wanted was an 8x11 book- there appears to be no way to make that change after one has already gone thru the aforementioned tedious photo selection process. Finally I gave in and accepted less than what I wanted, getting a smaller book with incomplete chronology of photos. I am sure my wife will be pleased with the Christmas gift, imperfect though it may be. Like any other piece of technology, there is no doubt a learning curve, and were I to go thru it again, maybe things would go smoother and achieve a better result without the 3 hours of frustration I had today. In theory you have what seems like a real universal photo-multifaceted gift-giving service. For my experience there were just enough bugs to make the process highly irritating. Dave Zagar

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First book. Little hard to first get started...and options very small so cannot really see what you are getting. Was unable to remove photos using my iPad...so next time will use a PC. Excited to see my first book

Great to use, ridiculous postage. Loved making a few Christmas gifts for family and friends at a good price, then shocked by $70 postage to Australia!! As much as the items I was ordering, which were all flat and light!! Not in line with the postage costs of other companies in the US. Very disappointing to have wasted time doing this.

Expensive postage to Australia. It’s a shame that it costs so much, it doubles the price. Can you not use an Australian company to process your orders from Australia. It would make your products much better value and more attractive to customers.

Very expensive for Australians. I have been using Shutterfly for many years now but recently I completed a 75 page photobook and then found it was going to cost US$150 (AUD$250). This is way above what I’ve paid in the past. So now I have to find another supplier. All that time wasted.

Great service User friendly site. Love Shutterfly I know I will always be happy with the results. It costs me a little more due to the international postage but I know I will get a quality item always.

Thank you Shutterfly.. Today I received your message regarding my old photos which I had mislaid. They related to a trip my man and I had made in 2005. He passed away in 2013 so these were a very welcome find. I will now create a photo book so I can enjoy that time forever. Many thanks Shutterfly. You are a winner. VM.

Too easy. I love the ease of creating a book and then the speed of sending off an order

Photobook. Excellent quality and arrived before the estimated time. Would definitely use again!

The prints. The good thing about this is that the photos case in earlier than they were expected but the downfall of this was that despite cropping the photos to what I wanted, so many of my photos were wasted and I paid $127 for it. Only a handful of photos turned out the way I wanted them to so this was a bit disappointing

App glitchy. Really frustrating experience trying to use this app to put photos into projects, and swap photos out. Kept freezing and glitching.

Lynette Hoare. Have always been happy with Shutterfly. Easy to use, lots of options and good O/S delivery service. Will continue to use them.

Simple and effective. Simple interface and nice to see results in real time. Look forward to seeing the finished product

Love shutterfly. Love this company. Always happy when my Christmas cards arrive.

Easy to use. Very simple and easy to use! Quality products. Love it!

Lynne, Australia. No instructions made the first order difficult especially when doing the final editing of additions & deleting of photos, & trying to change The layout. I have not yet received the order so I cannot rate the quality yet

Brilliant Customer Service. I’ve had the best experience with your customer service - Assanie - tonight, she went above and beyond to help and has made this process go from aarrggghgg to aaaahhhh! 😇🙏 Will definitely be a returning customer! 100% happy! ⭐️

Family photo books. I found it a very good program to use. I am now interested to see the final results

Great, but could be greater still.. I like the easy setups in this. It takes a while like any book, to set up your photos in the right order. However, I would like some colour and brightness tools to clean and sharpen up my photos to the best quality. Plus I want to create bigger books up to 500 pages, and a wider choice of sizes like some other competitors. If you guys could add these, I’ll bump my rating to 5 stars.

Photo books. Fabulous customer service

Easy and good quality. It works easily and quickly. Lots of good promos and the quality is good. A good way to use your photos.

Fantastic quality. Awesome products, would use it much more often if shipping to Australia wasn’t so prohibitively expensive.

Excellent quality - no problem from Australia. Firstly - you should ignore the comments on earlier reviews about not suitable for Australia. Possibly this was the case then but I am in Melbourne and have had no issue whatsoever (Oct 2017). No problems using an Australian credit card or an Australian shipping address (Post Office Box). Book arrived in 7 days from shipment and post was US$15. The overall book plus postage is certainly not the cheapest offering but I figured I would remember the ease of use and the quality of the product long after I finished complaining about the cost.........I got a 50% off deal which made the cost reasonable but do be aware the costs are quoted in US$. This was my first effort in using a photo book service. Shutterfly was recommended by a friend but I also looked at a few other alternatives - Australian based and international. Personally I found the Shutterfly software to be superior with its integration with the iPhone app together with the (PC) desk top online software (not downloaded) and the overall semi automated approach to the layout of the photo book. The range of templates was comprehensive and looked great. Note you do need a fast internet service to make the best of Shutterfly. Today I have received the finished product and it’s just beautifully printed. Very very pleased and I am now looking at past photos with the idea of doing more books from past travels.

Customer Service. Couldn’t be happier with the response and action taken with my request. Unbelievable service and product choices. I applaud Shutterfly for their commitment to their customers! RDawnB

❤️. I’ve used Shutterfly for years and have never been disappointed!!! I have made many books, mugs, coasters, ornaments, phone covers and assorted other gift. No one has the range or ability to be as creative with layouts or just follow templets if you don’t want to put as much into it! There is something for everyone!

Not as user friendly as I expected. I had problems with the program not saving my work and I ended up having to redo many times before I finally got my project finished. Although I had selected font style and font size, each time I went back to do more the program had reverted back to a different font and size. I also had problems getting my saved projects to actually open. Finished product however was something that I was very happy with.

Baby book. I haven’t received it yet but the ordering and creating was fun. I learnt as I went so it took a while being the first time. Can’t wait to get it and see if I will be ordering more. Thanks

Hard cover books. Once I got the hand of the program I found it to be very easy. Be ready to take your time and explore the program.

Outside US/Canada. It might have been helpful to know you don’t deliver outside of US/Canada before I spent an hour selecting what I wanted to buy, editing & so on. It didn’t even tell me when I was trying to pay.. just froze on the address. It wasn’t until I allowed access to import contacts to see if that would work that I finally got a notification

Great editing design, EXPENSIVE shipping!. Great and easy to use design for editing beautiful books, plaques etc. Unfortunately not able to continue using with the very expensive shipping cost to Australia! Much more than the products themselves. And then to discover the cost shown (though not transparent) is USD which is another shock when even higher cost comes on bank statement in AUD.

Superb Service. A designer put my photo book together and I couldn’t be happier. It is beautiful! Postage to Australia was horribly expensive but it didn’t take away from the fact that the book is an absolute treasure.

Love it. It’s the only photo book service I will use. Love the quality and the options available!

Fabulous calendars. I just love the Calendars. There quality is amazing. They make wonderful gifts and recall many memories. Have bought many times from Shutterfly and always happy with my purchase.

Amazing value and so easy to use!. Thanks for making such an easy to use app and so many incredible promo deals. Makes me actually print my digital photos that I’ve been procrastinating on because was overwhelmed by the task, but Shutterfly has a great interface, is fast and easy.

Love Shutterfly. I love Shutterfly -it’s so easy to use, And the prices are good and so is the quality . I’ve been creating gifts for years for my family all using Shutterfly and I’m always very happy with the end product!

Very user friendly, Great deals!. This is the 3rd time I’ve used Shutterfly and its has always been a pleasurable experience! Can use app straight from iPhone photos to create amazing projects. I’ve used others companies who are very complicated can’t create on phone need to use computer which makes it difficult and others have a lot of hidden costs too. I will only use shutterfly now

Happy customer. Easy app to use , very excited to give my gift to my great grandma for her 90th birthday

Sadly after a few years will not use them every again.. Sadly after a few years of enjoying there amazing app and 250 free prints just pay shipping from Australia (which was about $40) they decided to switch to another company so it’s quicker and we can follow the package but that’s not why I use the app. I understand coming from America it will take a while. So for me to get those pics for much cheaper, that’s what made it happen. So now they want to charge $120. Yes $120 for shipping. My mother will send a box from Oregon 5x the size for half that price. I also tried contacting them to about it and hoping I can still have another option as like last time, but they didn’t seem to care. Which made it even worse. So I will be leaving them now and making sure all my friends know about it.

Love using this app to send a few phone photos to friends. Great surprise for friends to receive photos in the mail.

App lost work. Was making a calendar for Christmas presents, spent an hour or so on it, was flicking between photos and shutterfly so I could see the dates the pictures were from, and when I went back to shutterfly (having done this numerous times in the past hour) the calendar was totally gone and I will have to start again

Love love love shutterfly. Ease of saving photos Ease of ordering … just wish I had more time to spend creating my books

Took me a while to figure it out. Hi, I just wanted to do a photo book, and I had lots of problems getting it all sorted...... I wish you had a list of steps to follow. Once you know what to do, it is quite easy, but it took me a while to do my book as I would have to leave my iPad, and found I had to start again. I’m sure it is all quite straight forward, but it poses problems when you are not sure what you are doing. But I stuck with shutterfly as l have liked my previous photo books.

Awesome service. Had a book made and it arrived with fantastic quality very good prices.

Ridiculous shipping costs. After spending many, many hours creating my album on the app it wasn’t until finalising my order that I realized it would be $100 plus for shipping cost. Have not received the product yet so hopefully worth the cost and my time.

Good customer service, expensive shipping. Good customer service and great quality. But international shipping is the same cost as the products and promo codes don’t apply. I won’t be ordering from shutterfly again unfortunately until shipping costs are more reasonable.

Great, easy to use app. Great product. Love Shutterfly and all it offers. The app makes it so easy to create and order things on the go!

Great products. App is very easy to use and I love the products

Could have been a five star. Easy to use. Functional. Looking forward to getting my hard copy. However, was sucked in to using this one on the promise of free shipping and freebies, like X amount of prints, etc. After spending forever on doing up my album, I got to the checkout to find out that I wouldn’t be getting either of those things. Couldn’t pull out after spending hours on my project. Very disappointed about that, otherwise it was great.

So easy!. So many great photo book formats and so easy to use

Love the new and improved shutterfly. So much easier to upload pictures with the app. And can’t wait to get my soft cover books!

Not allowing me to log in. This is wonderful app I love that you can create you own master pieces. Is anyone else having trouble logging in on the app. When I log in in the app it says invalid password or email and then when I log in on the website it works fine I have changed my password so many times it’s getting frustrating now please help!!! I have deleted and reinstalled the app and still doesn’t work .

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Great customer service. Books are awesome. Their customer service truly want to help. Kudos to Ryan

Love this App. Free book once a month. Many edit forms layouts, backgrounds. It’s awesome

Amazing. Beautiful app

BEST APP. Making memories has never been easier! Thank you Shutterfly!

It’s good. I love it

always excellent. I have used for over a decade , always great

Good site.. This site is really good, but it keeps all the items you have made. But not all items are what you want and would like to delete them. Otherwise the site is great.

Awful Shipping prices. The products are great and of high quality. But the shipping costs more than the product itself...how can a drawstring bag add $12 shipping to an already $20 shipping fee?? It literally weighs nothing!!

BekahK. Easy to navigate website. Shipping is fast and photos always arrive in excellent condition—even to Northern Canada!

The app is simple to use but photo sizes are restrictive.. The app is simple to use but photo sizes are restrictive.

Customer service. Customer service was amazing when I ordered wrong size of phone case by accident . Helped me get a replacement order very quickly and promptly

Sybil’s reviews. It awhile to get the prints. But that was expected. The picture quality was excellent. Easier for me to request from home. I will continue to use Shutterfly.

Easy. Shutterfly always come through It makes saving memories less of a task and valuable to travellers

Great. I like the app, makes it easy for quick orders. A little dissapointed how the orders gets all mixed up and the pictures arent in the same order you ordered. Makes it harder to put in an album. The quality of enlarged pictures arent good either. The deals are great for 4x6 pics which is worth ordering..

Incorrect pricing from what charged!. If your Canadian, and logged in with a Canadian address, you would assume the prices listed would be given in Canadian dollars unless otherwise stated. NOPE! It will state no where that you cost is actually in US dollars (not through checkout or confirmation email), until you check your bank statements and find out they charged you way more than you thought you were paying.

👍. Good apps. Easy to use

Terrible Customer Service. I placed an order for wedding invitations earlier this month. I was shocked to receive an email only a week or two later to say my items have arrived so soon! I looked near and far and alas, no invitations anywhere. I tried to get ahold of support multiple times and kept getting disconnected as the support agents kept ignoring my messages and the chat timed out. After a few attempts and half an hour of chatting back and forth with someone who wouldn’t give me any information, they updated my tracking and now it’s estimated another month of waiting. Ridiculous. Im a fan of their editing option for their products but thoroughly unimpressed with their customer support. Solely for their lack of help; I am rating 1 star. If you have a business that can’t help their customers, why have one at all.

Great Product. The photo books are great products but the app could be a bit more user friendly when editing the pages and how many photos you want per page. When adding photos to a multi photo page the layout changes as the photos are added to the spread.

So easy!!!. Created and finished my framed art project in minutes 👍🏻

Great products!!. Always happy with the quality and service from Shutterfly!

easy peasy. so easy to upload and order! Couldn’t have gone more smoothly

Thank you. Easy to use and so many options for fun and heartfelt gifts ! Great deals too!

Great customer service. Ordered invitations with envelopes and RSVP cards with envelopes. Received my order and the RSVP envelopes were not included. I contacted customer service and explained my situation and they said because I am from Canada, I would have to re order new cards to get the envelopes. I also was able to talk them into giving me return address on the envelopes free of the charge. They credited my account but when I went to order, I was being charged shipping and taxes. I contacted customer service again and they covered the shipping and taxes (which were more than original order due to pre addressed envelopes). Very happy with their quick response over the Chat option on the app and then covering everything. Highly recommend.

Great quality but getting pricey. I have made photo books with Shutterfly for over 10 years. Their great products keep me coming back but my order history over 10 years documents the sharp increase in prices recently. I worry I’ll have to find another service that is more affordable. I don’t mind paying for quality but this is getting out of reach!

Finally…. I tried 6 times to place an order on the app, where, it is claimed, 4x6s are free. A few of the photos wouldn’t load into the cart, so I never could place the order. When I went back to it for the 7th time, the photos were loaded but each one cost 9 cents! I will look for another photo printing site next time.

Love using the App. Easy and quick to use. Lots of free offers. Love photo books to document memories.

Love it!!!. App is so easy to use! Great deals and prices! Cute designs!

Use only if you like SPAM!. Open an account and they will start spamming you. There is no way to stop it. I click on unsubscribe link everyday, that doesn't help. I deleted my account, that didn't help either.

Photo books. Love making digital photo books through Shutterfly. It is easy and there are so many options. Can’t wait to do my next one

V0p2a0. Will be on your site for more. Thank you. I love the products.

The WORST app!. App constantly crashes and shuts down. Can’t make any type of item (photo book, keychain, pick prints to have printed) without the app crashing. All the app exclusives, but the app doesn’t work? Wish they would fix the issues going on, but it’s been an ongoing issue for as long as I’ve had it

Very user friendly!. I was able to order photos in less than 5 minutes. As long as the photos arrive as promised I will definitely be recommending this to others.

Easy and good quality. I enjoy using this website to create my photo journals.

Insanely expensive shipping costs. Didn’t think the prices were too bad until I got to the end of the checkout and saw the insane shipping costs to Canada! I canceled numerous items I was going to purchase, and I only got the cards I really wanted, to reduce the shipping fees.

Horrible customer service.. Not only did they charge me twice for shipping they wouldn’t refund me the secondary charge. As I had to pay the initial shipping at the time of ordering and then again when I had to pick it up!!! (I’ve ordered 100’s of time and never had to do that it comes to my house normally) I paid $24 USD for that and the an ADDITIONAL $55 CAN at the post office. When I brought it up to them they said it’s “out of their control” (not what the delivery slip said) and then caught an attitude with me. I WILL NEVER use this company again.

Canadian Users. The app itself is lovely, great ideas for combining memories with useful and touching gifts. My problem is The shipping rates are incredibly high and any free shipping promo is only applicable for US residents.

Photos. The shipping should be free. It’s frustrating that it costs so much!

Great results. I’m happy with my orders and have made many gifts for my family with Shutterfly!!

App doesn’t connect to Costco membership. App won’t connect to Costco membership and a safari page on Shutterfly site won’t be the same as the Shutterfly app. Costumer service support sucked when trying to get help with this. Also it’s USD not CAD so that makes it annoying even though it gets shipped to Canada. Absolutely hate this app and company I only use it for the Costco discount and that doesn’t even work

This app is horrible to use. I cant beleive this is a app anyone use. My son and I spent all day trying to figure it out. Will never use again!!!

Canadians Beware. This company charged in US funds. This was unclear to me when I ordered my photo book. Therefore in addition you will need to pay an exchange rate fee. The cost of the book was disappointingly high. It's best to deal with Canadian companies.

Photo Keepsake Book. My husband and I travelled internationally and brought the stuffy Bluey with us for many photo opportunities. We created a children’s book about travel with those pictures for our Grand daughter. The whole process of making the book was extra special with a couple exceptions. For the price paid I would have loved to see more colour options for backgrounds as white, grey and black were the only options. It was also difficult to edit captions as the curser will not move to the required spot. The entire caption needs to be rewritten. I would have liked to have the option of some embellishments to make it a little more interesting for a child. Finally, a full screen would be very valuable for proofing. I choose the full screen option but it was not full screen on my phone or IPad. A contact number would have been useful too. Despite these wishes I think it will be very meaningful for this dear girl!

Magnets. Made a collage of activities from a family trip as gifts. Giving them to let them know our Christmas vacation will be back to the same exciting place. Love that Shutterfly provides a variety of ways to memorialize special times.

Easy to use. Quick and easy way to make mementos and family heirlooms.

Product quality. The quality of their products is excellent. When I have shown others, that are not familiar with Shutterfly my completed projects, there are impressed on the quality.

Too expensive. Promos never work. Shipping too expensive.

Photo Book & Cards. Excellent quality and website is very easy to navigate. Delivery done very fast and overall a great Company!! Thank you!!

Photo books made by designer. I’m so impressed with the 24 hour designer photo book service. This is my third time using the service and it’s excellent! It saves me so much time and they do such a thoughtful job organizing photos. I can then go in and make changes, if I wish. I love it!! I can’t wait for my next one to arrive!

Great Customer Service. Love the shutterfly products , if I have any issues customer service makes it right.

Shipping so high. Shipping is quite expensive to Canada so the free book ended up costing me 56.00!

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Love Shutterfly!. I've been using this site for many years now and it has always been a great experience. This Christmas for the first time the prints came out darker than we had wanted and the message on the back of the card was wrong. We called customer service and they immediately sent a new batch free of charge and the way we wanted. The prints are delivered in folders. The prints are never in order but the good thing is on the back the number of each picture is printed (unless you want to personalize it with your own blurb offered by the site) so that saves the day unless you are not using a digital camera/smart phone.. Deals are great and help people like me that take hundreds of the same pose choose as many as you like to be printed :-))) Prints always came in safe cardboard boxes; so, undamaged... you also have the Cvs or Walgreens printing /pick up option too if you are in a rush... Thanks Shutterfly for making our family and friends’ holidays always special and for such good customer service!

It’s the little things.... Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!

Terrible experience. Every year I have issues with my projects not saving - or if they do happen to get saved, 9 times out of 10 they aren’t a most recent version. Or it will be the right version saved, I step away and come back/re open the app and suddenly it’s a completely different version where the photos are all jumbled, some are completely missing, etc. When I go to check out I ALWAYS have to open the project from my cart, select “edit” and look things over. The first time I do this it is always wrong. A photo missing, or photos not in the same place where I last left them, or text jumbled up / from an earlier draft. It’s so ridiculous- I don’t know why I keep coming back, I guess because of the customization capabilities compared to other photo apps. But come on Shutterfly, get it together!!! You aren’t cheap even with your discounts - I always have to hold my breath when my purchase is delivered/I open the box. I was an inch close of going with a competitor this year because my cart was taking forever to load and I was so tired with dealing with all of these problems. Please please fix all of these bugs - I was going to purchase a large photo book from you but have decided to look elsewhere to avoid the frustration/ hassle.

What a company. Most confusing website I’ve ever seen. A website that charges an absurd amount for shipping. Which blows my mind are they walking it over to me? Kudos to their advertising team for coming up with the free prints crap. Free prints but the shipping is more expensive than the prints by far. Just print them at Walmart it will be significantly cheaper. Also the customer service is horrific they promised me a ton of things and at the end of the day I’m right where I started still payed 85 dollars for an order that’s messed up and got nothing to make it better. My advice keep calling back bc they must not have ANY training one person will tell you they can’t help you bc of store policy and the next will tell you that policy doesn’t exist and their glad to help you. Then the 3rd person you call will tell you it’s done and handled and when you go to pay nothing they promised is there. Just be careful bc again their shipping clearly is what makes them rich so they can give you lots of things “for free” but if your paying for shipping your paying more than for the item itself. Never again using Shutterfly and I’m making sure my friends and family don’t get caught up in their mess either.

ABSOLUTE NIGHTMARE. Ordering photos through this app was an absolute nightmare. The app would take over a minute to load after every button I pushed. It would only allow me to add one photo at a time to the cart before closing me out of the app (sometimes not even one). This was extremely frustrating as I was ordering 180 pictures. The only reason I kept using this app was because the app allows you to get unlimited 4x6 and 4x4 prints. Even with shipping, this allowed me to save about $30 compared to Walgreens. After about 8 hours in the app (not joking, I checked my screen time) I was ready to checkout. When I tried to checkout the app would not let me and kept shutting me out. I restarted my phone multiple times, updated my phone, uninstalled and reinstalled the app, and the problem continued. I eventually decided to try using the website on my iPad. I logged into my account and about 10 photos were deleted from my cart. At this point, I was beyond frustrated and just wanted to get my order placed with what was still in my cart. The website was also extremely slow, but after about 20 minutes I was able to place my order. I wish I had just spent the extra $30, ordered from Walgreens and saved my self a whole bunch of time and headache. Will never be using this app again and DO NOT recommend.

Lovely things to order!. The app & website was pretty easy to use, TONS of options, a lot of cute things! I came across this site/app trying to find some where to make a custom blanket & garden stone for my daddy. His dog passed away last week & it really killed him.. so I wanted to do/make something special & found the perfect items on here!!!! He’s definitely gunna love it. I can’t wait! The only thing I wasn’t too happy about, especially w the amount of money we just spent & the only reason I’m not giving them a full five stars, shipping costs. Almost $30 just to pay for regular, no expedited, quick shipping. I found that to be a tad bit much... Yes, they seem to be good quality items & such but I just don’t feel it’s necessary to charge for shipping or at least not AS MUCH ORRRRR (sorry for so many “Ors” lol) if someone spends over a certain amount, deduct some money off of the shipping/free shipping. Just a suggestion! We’ll definitely be using Shutterfly on the future for any other things like what we ordered today. 9/10 recommend, for sure! 🥰

Used to be easier to use. I have made many books with Shutterfly and over the years you have made it harder and more complicated to use. I used to be able to get my pictures up and place them on the pages I wanted them to go. You say the customer has more control, but we don’t t when you add the pictures to the book and then we have to rearrange them. Also it adds more then the 20 pages I want and no explanation as to how to delete them. My last 2 books I paid more for those pages and some were blank and it added a picture on the back cover, which I didn’t want. It also took me hours to make the book and it wasn’t a fun process. Thankfully today I was able to talk with someone in customer service and she was very helpful and fixed it for me. She was trying to help me do it myself, but what she was seeing and I was were two different things. I have loved the Shutterfly books I have purchased, but I think you need to go back to letting the customer add their own pictures when you are creating your own book. I hope you will consider going back to the easy way you used to be able to make your books. Sue Wagner

Much slower than usual. I’ve be doing Shutterfly calendars for many years. This year I found moving things around extremely slow. At least three times when I tried to edit a picture the page froze and I had to open a new Shutterfly tab. It took quite a while to do one calendar and I have five more to go, each individual. Hope things will run more smoothly as I work on the others! Update: this time I loaded pictures from my phone and had no problems at all. Yesterday I rated the app a 3 because so many of my photos that appeared on my phone were missing. Today it occurred to me to check in Shutterfly and discovered the missing photos had already been uploaded (and probably printed, although I can’t find them.) At any rate I printed them again. I give the app a 4 because of the disorganization of the photos. November 9, 2023 Uploading my photos was easy. Cropping them, however was, almost impossible. January 26, 2024 Uploading pictures from my phone was super easy. Changing my rating to a 5.

Above and beyond during time of sadness. I recently lost my grandmother. I decided to have the blanket made that I was going to give her for Christmas, to place with her at her time of rest. Unfortunately, due to the production time and shipment time, there was a possibility that I wouldn’t receive the blanket in time for the service. I spoke with a representative and I really wish I remembered his name because he was truly wonderful. That gentleman not only helped to make sure that I received the blanket in time, but he also was able to have his manager approve a discount on shipping so I wouldn’t have to pay a $70 expedited shipping fee. I actually received the blanket 2 days earlier than it was scheduled to arrive (I got it the day before Thanksgiving). I cannot say enough about the excellent customer service and compassion that I received the day I called. I’m so grateful for good people. Considering how large of a company Shutterfly is, it was so lovely to feel like my feelings and concerns mattered that day!

Handy but difficult to manage. It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.

Absolutely maddening. When I first used Shutterfly, it was relatively intuitive and easy to understand. But the developers seem determined to make it less user friendly and more bewildering with every update. It’s gotten to where I have to give up on it. First, it’s almost impossible to sync photos between the website and the app. If you want to upload a better resolution version of a pic than what you have on your device, good luck. I can’t figure out for the life of me how to do that. And if you send a better version of your pic to your device, the app won’t detect it for some reason. This would all be fine if the website and the app offered the same products. But they don’t. Try selecting a canvas print in the app, then try finding the same format, for a better resolution version of your pic, on the website. It can’t be done. This is all too bad, because it’s a pretty decent service when it works. UPDATE: I should add that they charge a ridiculous amount for shipping, yet delivery is sloooowwwww. ANOTHER UPDATE: I’m downgrading my review even more, as the app and the web version have gotten, if anything, even more frustrating. I’ve given Shutterfly one more go, but that’s it. I’m done.

Photo Game Changer. I normally don't write reviews. However, this app and website have such great promos, you can't beat it. If you're old fashioned like I am, you like having scrap books and photo albums, but printing pictures is time consuming and usually expensive. I just ordered two 8x10 and 200+ 4x4's and 4x6's and they were all FREE- I just paid S&H. Isn't that crazy? The site is easy to use with bountiful promotion codes. I'm looking forward to making a permanent home for my photos, thanks to Shutterfly! EDIT- the app has gone downhill a great deal. Initially it was very user friendly; now, it is impossible to make a photo book, and they have gotten rid of the simple 4x4 magnets that I was buying to cover a gun safe in beautiful pictures. Also, even though the promotion ends in five days, the app is not triggering an update so I can take advantage of the free calendar promotion. What is up with that? I was enamored at first, Shutterfly, but my interest is waning since you’ve taken away my favorites and also halted my project.

Placing calendar order. I first talk to Kishna and she was doing a wonderful job replacing my order for my calendars! She did everything sheDid everything right until my session got timed out. So I went back and then talk to Knox and he added a birthday for me to the calendar but he only ordered one calendar when they’re should’ve been five the way Kishna had said that to begin with. I don’t know what happened so I went back in and ordered four more calendars to make it a total of five and still had to pay a $2.45 charge, I had already been chatting for over an hour and a half between the two people so I went ahead and place the order anyways paying the extra $2.45. That was the difference from the credit that she originally gave me. And somehow when I went back to customer support and knocks only ordered one, there must’ve been some fee that wasn’t taken care of. I was very appreciative of their help and they did an excellent job as far as I can tail. I’ll know more when I get the calendars in the mail thank you very much and happy holidays

Frustrated with Customer Service, especially Chat. I am so frustrated. I had a difficult time formatting my holiday cards this year, especially with regard to the font and uploading photos. When I finally ordered the cards on 11/12 after probably 4 hours of work, a matching address label option came up, but I could not find it again. I contacted the chat and was on there for 20 minutes, but the person did not speak English well and did not understand my question (trying to locate the matching address labels for my holiday cards). She then disconnected the chat. I then had to call Customer Service tonight 11/13 and was on the phone for roughly another 20 minutes trying to resolve this. It seems Customer Service should have easily been able to tell me the matching address labels were called “Flip Flop.” I finally had to pretend to order a card again online, see the address label offered to me, and manually hunt for it in the long list of address labels to find the one that was green and said “with love.” (When I tried to personalize it when it was initially offered to me, it disappeared.) Very frustrating and not the Shutterfly experience I usually have. Will consider VistaPrint instead next time. Diana Prescott

Beware. Shutterfly has gotten increasingly dishonest in its business practices. When discounts are offered there are often extra charges that are not communicated and not included in the breakdown before checkout. For example, you can get free unlimited layflat pages for your photo book with the unlimited pages promo, but they don’t mention that the layflat binding for an 8 x 11 book is $27. You cannot edit any finished project within the app, you are only permitted to order. You cannot even request the desktop site from your phone to edit, you must use a computer. So once you figure out why your promo isn’t saving you as much as you thought, if you are no longer near your computer, you cannot edit your choices and place your order for the price expected. You either must wait until you can access a desktop computer to edit, or place the order at the higher rate. This isn’t my first problem with Shutterfly, just my most recent. I’ve had errors on the last 3 things I’ve ordered from them, too. Shady business practices and low quality control. If they have to trick you out of your money, what kind of integrity can you expect in any aspect of their business?

easy to use for affordable memories. Simple and easy use. In a technology happy world with every photo memory stored somewhere in the clouds, our personal histories are dwindling. A foundation for happy children, (being able to look back in years past and enjoy family memories, reaffirm healthy human to human connections and family traditions, moments of adventure and bonding) their own history is not being chronicled through family photo albums in each home. In this age the alternative to family photo albums at hand in the home, a children may have to wait until they have their own phone/Instagram/Facebook and can look over their parents albums and highlights… But! Shutterfly makes it simple to keep tradition alive and record our families history through photos at affordable prices sent to your door. Thankful for the emails to remind me to record our history and keep these children’s feelings towards their own lives strong and healthy in a world where teen suicides increase at frightening rates each year.

Photo Book in App can’t be printed for local orders. I have orders a lot from Shutterfly and I was excited to make a honeymoon photo book for my husband for his birthday. After spending 3.5 hours getting the perfect book together, I realized I had used local photos instead of ones that were uploaded to Shutterfly. I contacted customer service and they told me that from my photos I’d be able to know which were uploaded but I first had to reinstall the app. I saw an update was pending so I did that and it didn’t work. Another customer service rep said it was different and I needed to delete and reinstall. I did this. I still couldn’t place the order for my book. Finally I contacted a third customer service person who told me that my only option was to do the whole thing again from scratch after I had uploaded my photos. There is no way to load them to your account after you have created a photo book. I asked why the photo book creation would allow me to get photos in this way then, and wasn’t given an answer. My frustration level was through the roof. I now had to spend another 2 hours redoing the book. Be careful if you’re making a photo book to be using photos you have uploaded!

Double cost of items in cart at check out. The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.

Love it! Update: except the prints, not worth it. UPDATE: even though prints are “free”, you still pay expensive shipping, and it’s so not worth it 😫 I have prints from 4 years ago- beautiful quality & vibrant colors, last year quality downgraded to Walgreens quality of pics- now it’s even worse. Blurry photos & I know it’s not my camera because the same pics came out perfect in the magnets & calendars. So just avoid yourself disappointment and buy anything except prints. Original: Mugs ,photo books, pictures, luggage tags, desktop plates.. everything looks beautiful!! Love the materials they use, quick delivery, & customer service is excellent. Thank you Shutterfly! All my little ones memories are being printed on your products! Update: love the magnets! However, quality on prints and photo books has completely changed 😔before the colors and definition were bright, now it’s like a regular picture that you’d print at Walgreens. Plus shipping costs are way too high- so wait until the free shipping offer comes to your inbox.

Unsatisfactory. Shutterfly’s app is probably the slowest when it comes to uploading pictures from anything. It glitches & lags the majority of the time I try to upload pictures. I ordered a canvas type collage for Father’s Day & the quality of the pictures on the canvas was garbage. Also the magnets I ordered were also very small in comparison of what the picture looked like. You can barely read the writing on it & the picture on the magnet is tiny. The examples they give of the products aren’t what it really seems in real life. I can read the measurements but seeing it is completely different than just reading the numbers. The app is semi difficult to use when it comes to customizing orders. The customer service chat is semi helpful but the downfall to it is that you have to consistently have your browser open to continue the chat. Whereas if it was in your messages on your phone you can click on & out of the chat to actually do whatever the representative is guiding you. I’ve been using this app for years & there’s always been some type of problem with it. I love the quality of the actually pictures I print but the other gadgets & accessories are low quality it seems like.

glitchy and not intuitive. Had issues getting photos loaded, couldn't load from the tablet unless it was in the photos library (downloads folder wasn't an option). After pulling photos into a project, if you close the project, you have to load them in again, and it doesn't know which ones you already have in there so you have to try to figure out which you've already added. (this is when adding from google photos). This is a problem because after a bit of use all the photos just stop displaying and all turn a blank gray color so you have to restart the app. Getting to the saved projects through your account only sort of makes sense when you don't see it anywhere else. The edit controls, like rotate, is not intuitive, and there aren't many edit tools, just rotate if you can find it, and crop. Having to save my credit card just to order my photo book after seeing the poor quality was not desirable. I better be able to get back in and delete it. Overall, not super impressed, but we struggled through it and are excited to get the book because we like the quality of these.

This App is frustrating and unreliable.. Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!

Horrible experience. Ironic how the Shutterfly system will NOT let you post a one star review, claiming each nickname I picked to post my complaint was already bei used even though I resorted to using random letters instead of nicknames because I could tell they were doing that. I’m disgusted actually! Wow. Paid $30, yes, $30 to be certain I would receive pictures in time for my mom’s out of state 70th birthday party which was a week and a half away. The night they were to arrive and we were to leave for our trip the next morning, I tried to get a human via phone and online with no luck but was able to find the pictures were at ups waiting to be scanned and would be delivered by 8pm the day after I was guaranteed they’d arrive so NOT in time for the party!!!!! I spent more time calling last night and today and customer service was closed. Finally got someone on phone who simply could not help at all, nor could her boss, who kept having me repeat addresses many times and wasn’t able to get me the pictures for another six days!!!!!! Why on earth can’t they print pictures and overnight them in less than six days? After 32 minutes, I gave up and hung up! This is NOT ok!

Stick to the desktop. While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.

My projects , in pictures.. I love my projects with photos….with Shutterfly in particular. Gives me so much satisfaction, moments to cherish , & personal satisfaction. All my life , I have always dreamt of serving humanity, with a little diviation ….research.( finding the answers for the unknowns). My academic life… I spent 28 years in Cancer Research, carcinogenisis division. I am involved with so much questions & answer ,theories & conclusions ….thus I develop my patience doing meticulous project’s . Now retired ,I found myself involved on projects, fun & tangible, with photos I can express myself in so many different aspects of life ….makes life so worthwhile. Thanks Shutterfly ! Today , Feb 16, 2023,…… I made photo albums with the untiring help of a special person , very PATIENT human being …his name is. .JOHN Ngatia,from Nyrobi . He guided me to every single step til checkout, we need more people of this caliber & patience & understanding . I highly recommend, that Shutterfly should hire people like this, for better performance results ,thanks….

Beautiful results but lots of frustrations. I live the idea of your app and company. But I have to say that making the 8x11 calendar was DIFFICULT to say the least. I would choose pictures for a month, then need to close for that day, then when I opened the calendar later that day or the next day, the pictures were gone… poofed off of the page! I worked in the calendar for 3 weeks and was finally finished only for the app to repeatedly tell me it could not download pictures 48-97. I thought they were already saved…. What a mess! I contacted customer service and got the robot machine which was no help at all. Then I was transferred to a “human”(?) chat text service. I was told how to fix it but that didn’t work. FINALLY, after everything looked perfect, and instead of clicking order WHILE I WAS LOOKING AT MY CALENDAR I closed the calendar. I went to cart and ordered from the cart and I finally had success!!! FINALLY!! Now I sit and wait for 10 more days to get my husband’s New Year’s gift…. I’m sorry but I doubt I’ll use this company for big projects like this again.

Terrible user interface. This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.

Nice quality, not user friendly. I always like the stuff I order from Shutterfly, but it also always takes Forever to get my photo products finished of the really counterintuitive editing options. I just ordered 4 things as my Christmas gift for my in-laws and I made sure to get them completed today because of the notification I saw earlier today that said that you'd have to have all of your projects in by December 14th in order to guarantee shipping and delivery before Christmas. However, when I went to check out the normal basic shipping was about $25 and it wouldn't be here until sometime between December 26th and 29th! The only option I had for the gifts to be delivered prior to Christmas was to pay an additional almost $80 in shipping!!!! And that was on top of the over $200 I was charged just for 3 basic ornaments with dog pics and one basic framed photo collage. Way overpriced for what I'm getting and all the hassle just trying to make the stuff. I wanted to just forget it and cancel my order, but I'd already worked too dang hard on these stupid things to be willing to scrap it all. Disappointing.

BEST COMPANY!!!!. I just have to say, I have never dealt with a company who has customer service like Shutterfly. I have been a customer for years now, and recently made a huge purchase of ordering my wedding invitations through them. The day after I placed my order, we had an unexpected venue change happen, meaning the invites I had just ordered would be wrong! I reached out to customer service hoping for free shipping or something on the new order I would have to place. To my suprise, they apologized for the troubles, and gave me credit for my entire first order. LITERALLY gave me my new invitations at NO CHARGE! I was blown away and was so shocked that a company would do something like that, when it wasn’t even their fault! I will ALWAYS be a customer, and will continue to share this experience in hopes that more people will continue using them! I am forever grateful that I was able to reorder my correctly addressed wedding invitations, at no additional cost. It honestly saved my wedding!!💕 Thank you again, Shutterfly! You guys are INCREDIBLE!!!

NOPE. I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑

App is frustrating - don’t try to make a book!. I spent hours trying to make a photo book from my phone. Once I chose the 200 pictures and hit next, it glitched and I had to start over. This happened twice. Foolishly, I was determined and thought it’d be easier to create a folder on my phone & just ‘select all’ to upload the whole album. So, I once again went through a year’s worth of pictures and created the folder of 200 pictures on my phone. I uploaded what I think is the whole folder to create a Shutterfly album. But when I point Shutterfly to build a book from that album, I realize that the book is missing half the pictures! Randomly. So I choose the plus sign to add more pictures. And again, go through the pictures to see what it’s missing to select them and bring them over. Once they are all selected, the thing glitches again and brings me back to the home orange Shutterfly screen! Now I remember why I haven’t tried using the app in years. I hate to waste time and I literally wasted about 4 hours for nothing. No photo book to show for all that effort. I never got as far as to organize a page or two or add a caption! All that to just get the pictures into the book that didn’t even work.

Like Shutterfly (for the most part), HATE this app. Maybe the app is getting a lot of traffic with the holidays coming up, but I spent every day for a week trying to open a saved project on my app. All my other saved projects will open, but not this one. I get an unending “loading” screen or a blank white screen, and I can only get out of it by force closing the app. Finally after a week, I decide to chat with support through the app. First of all, don’t you dare let your phone screen turn off during a chat session or it is automatically kicked out. Both chat associates had cookie cutter suggestions for my problem (update app, update OS), which I understand they need to ask. But they both left with “try a desktop computer” and “if that doesn’t work, try a different browser such as Mozilla Firefox” (is that even a thing anymore?!?!). When I was typing my final message in my second support chat, it suddenly ended. Btw, when I was able to get onto a desktop to open the project, it makes you make a copy of the project because the app and a desktop browser can’t communicate to each other, and when I made the copy to continue working, only one page was saved out of my almost complete calendar!!! Horrible app, and horrible support chat!

Shutterfly blew me away!. This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️

I absolutely love this mug!. I ordered a beautiful ceramic mug with photos of my best friend (my Husky Prince) and myself doing our favorite thing- adventuring together. I’ve been feeling down and this gift to myself means so much. I saw an ad on Instagram for a free mug, and thought what the heck! I will say it’s not actually free, shipping is a bit high and because I chose a cute custom mug my total was about $12. Not bad however, for the quality of the piece and how much it means to me! I am impressed by how nice it is, I don’t think the gold leaf will chip as it has a nice seal over the mug. I’ve always wanted something from Shutterfly, but couldn’t afford it. Thanks for this awesome promo and showing me how great your service is. I’ll definitely order more things in the future. OH YEAH! The app… is so easy to use and makes it fun creating your projects. It really gives you a good feel for how it will look and my project came perfectly materialized just as I created it! ♥️♥️♥️ THANK YOU. As an influencer I get paid to share products but I love this so much I’ll be sharing it for free.

Completely False advertising Free calendars. I’m glad to see all the wonderful reviews, but that has not been the case for me. At the beginning of each year I like to make a calendar for my Mom and for whatever dumb reason I always come back here like a glutton for punishment. I’ve never not had a problem with an order and every time I order, or try to, I say it will be the last time I ever do it again because something always goes wrong and this year was no exception. I was sent a “free” calendar email so I thought I’d give it a try ONE more time, hoping maybe things had changed. I spent literally hours making a calendar and when I went to check out, I was still being charged $5 or more plus a shipping fee of $7, plus tax, it was still over $14. I tried to figure out the reason for this, so it took me another hour to finally find the “small print” stating that the calendar is still $8?! Seriously?! Why would you advertise a “free” calendar when it’s not even close to free?! Can you no just say we’re giving you a 75% discount or something, why is that so hard? Sheesh 😡 Completely ridiculous and so extremely frustrating, I won’t ever do business with you all again…this time for good. I’ll stick with Snapfish!

Now Has Issues!. I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.

Portrait of a veteran and his dog. It was my first time ordering from Shutterfly. I’ve watched the commercials over and over again. I looked up Shutterfly online, I had a special picture of my son with his dog who just graduated to become his service dog. I ordered a framed portrait of my son and his dog,had it delivered to Arizona, where he lives with his dog. I live in Ohio, I arranged it to arrive when I would be there to present it to Johnny, my son,. This would also be my first time seeing the picture other than reviewing the preview.. When Johnny opened it, he was so shocked and overjoyed to see himself with his best friend moose. The picture displayed Johnny and moose as moose. Just got done giving Johnny a big kiss on the cheek as moose had just received his certificate to become a service dog through the veterans Association. Johnny and I just teared up. The picture proudly hangs in his living room where everyone can see it. Thank you Shutterfly for doing an amazing job. This is one veteran you made very happy and his service dog moose and of course his mother Sharon.

Wedding. What an amazing site!! We got married on April 23rd of this year in Detroit Michigan and did a complete Detroit theme. Our save the date and wedding invites were done through Shutterfly and they did an awesome job….they were beautiful! At our wedding our tables were Detroit landmarks and Shutterfly did the table cards with a Detroit landmark on one side and a picture of me and my husband to be in front of that landmark on the other side! I even had them do a passport card that got my wedding guests up visiting the other landmark tables to get a “stamp” and mingle and then we drew the stamped cards and had 4 gift baskets they could win for visiting all the “Detroit landmarks”!! It was phenomenal!!! Everyone loved it and had a great time meeting with all our family and friends!! Shutterfly was a key ingredient in making our special day memorable for us as well as all our guests!! Don’t bother with fancy stuff for your wedding…….do it yourself through Shutterfly!! Reasonably priced and great quality work!! Thank you for making our Detroit wedding the talk of the town!!

Not user friendly and a little deceptive. First time user so maybe better once I get used to site. Former Costco Christmas card person, forced to switch to Shutterfly but with the promise that a Costco discount would bring down the price. Upon spending the time to design my holiday card, my total was twice the expected price. Apparently when shopping as a Costco member, you are not offered the current sales price but must pay the regular price to begin with. Their pricing is very confusing. When choosing your design, you are shown a price per card. Upon choosing a card, the next screen shows you a new, updated price which is approx. 2 times the initial screens price. When checking out as a Costco member, that price changes to roughly 4x the initial screens price. After consulting 4 different times with their chat, a rep helped me and I was satisfied with what we’d come up with. Upon checking out, even though it shows me as getting the free shipping offer from Costco, it still charged me $7.99 for shipping. After 4 sessions of chat and 2 hours invested, I was done. Next year I’ll probably shop somewhere else for my cards.

Household Staple. For real tho.. Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.

Good but not user friendly. I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.

Beyond Exceptional!. Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!

Lost My Calendar Project—not the first time!!!. I think your company is darling! Love your cards & calendars, your products score with everyone EVERY YEAR! Last night for 4 hours (until 1am) I worked on creating the highly revered and totally expected calendars…choosing 150 photos, mindfully and thoughtfully placing the photos in their perfect new home that will be adored by all sets of grandparents, aunts & uncles. I decided to finish the calendars this morning b/c I was simply too tired. I get onto your app to finish putting the final touches on the calendar this morning, when to my ultimate dismay and utterly crushing realization—> THE CALENDAR DID NOT SAVE last night!!! POOF! THE CALENDAR WAS GONE this morning! Why would the calendar have not saved?!?!?! I thought it was an automatic “thing”! There was no “save” button so I could ensure it was actually being saved :( I just finished donating another 4 hours of time into creating another calendar. I have to be honest, I never leave reviews, but everything is beyond go-time right now and I sincerely felt sucker punched within these last 12hours…and then to spend another near $75 on rushed delivery…just incredible, I’m speechless, sore & disappointed-sad to say. Respectfully submitted, Barb Schultz

Not clear enough. I appreciate the creativity of concrete photo objects that I can access and create here. But it’s tough to find what I’m looking for (too specific on the words pre-chosen for ornament designs, announcement and greeting cards) and difficult and frustrating to work with discounts and individual shipping fees. Discounts often rule out certain designs within a type of item, but I have found no good way to sort those, and done the design time only to discover cost was far higher than expected. The shipping prices for economy are crazy high. Numerous times I have worked hard to meet a sale deadline only to discover that shipping still knocks it way out of my budget because it’s for every individual item. And if *I* can ship a flat-rate priority box, 2-3 days in transit, for $6, surely you as a company can do it for that or less, especially at 2-3 weeks transit. I don’t object to your pricing things fairly, but I would like it to be obvious and straightforward so I don’t waste my time on things I can’t pay for. Not seeing the final prices until the checkout final screen makes it tough too. Please make it more user friendly.

New year’s project. We have used Shutterfly for decades to create our cards and memories. The last five to eight years we have experienced increased difficulties in creating and saving changes in projects. Your site needs to be updated and more user friendly. It was so frustrating this year that I finally gave up and never sent out Christmas cards. Our family always takes turns creating our family calendar. Our niece had the task this year and it came back with many corrections that did not save even though they were repeatedly saved. I know this is true because I had the same problem when I helped my daughter the previous year. I was filled with anxiety by time it was finally finished. I gave it one more try with a new year’s card. The text box would not open up and I had to keep enlarging the project box to see if everything was spelled correctly. Almost gave up again. It’s not the user because young and older all have shared the same frustrations! We have decided to try another company to see if we have better results and less frustrations next year. Also, I get the feeling that you make customers search for all coupons that apply to their order. If we don’t find them all, then too bad for us.

Mobile App Needs Work. I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/

Many errors & not great customer service. We’ve used Shutterfly for years for photos, photo gifts and our annual Christmas card. This year my husband wanted to order a calendar for his Mom with pics of her and her grandkids for each month. He created the calendar on his phone in the APP back in early December. The first one was “lost” in shipping purgatory so he called and they sent a free replacement. When we received the replacement it was just a blank calendar- no pics. Hmmmm? He did a chat with customer service and they issued a credit and he placed another order. Then today we get the “lost” one, also completely blank. So he did another chat and had them cancel the 3rd replacement. Their response was to avoid creating projects on the APP on one’s phone. Ok? Then why even have that option in the APP if you know it’s an issue? They also were not very forthcoming with crediting us for the entire cost including shipping. It’s very disappointing that they didn’t even have someone checking the orders before they ship out. Just print and go. Who would order a blank calendar from a photo printing company? That should be an obvious QA issue. Sadly, we’ll be looking for another company to order the calendar.

Thank you Shutterfly for the many years of great services!. As a landscape, portrait, and event photographer, Shutterfly has been my source for all gallery, museum, and client art pieces since 2000. They stand behind all their orders, even when shippers are not as careful as they should be with delicate pieces. In order to offer my clients affordable options to their family members, I create customer share sites with easy access to complete shoots or events like weddings, reunions, conventions, or sporting events. Shutterfly has never disappointed me as my source of photo storage, organizing, and products, as well as share sites for my own family events and my very own wedding album. They value their customers and offer wonderful incentives that often include 50% off and free shipping. This savings can really add up when purchasing items like the three panel 78 x 36 inch glossy metal prints artwork. Thank you Shutterfly for the many years of trusted and dependable service I have counted on. Your pieces decorate my home and many of my clients. Jeanne B

If you care about grammar in your keepsakes, app is not worth it.. Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.

Placing an order. First of all the shipping costs they make you pay is ridiculous! There is NO free shipping option. Minimum they make you pay is $27 for economy shipping which takes about two weeks. Then I tried to change the amount of birth announcements I was buying and couldn’t. Tried multiple times to change. Also, have the 10 free magnet deal happening but every time I got the magnet made the app shut down and the magnet I created wouldn’t save. I tried 20 times. I’m very annoyed with the app and the options it gives you and or won’t let you change etc. Plus they lost my Christmas cards. Not just regular Christmas but my first child’s first Christmas cards and all they gave me was a stupid refund or the offer to remake my cards but by December 24th with no Christmas cards why would I want them remade. I was supposed to have received them December 18th. They didn’t offer to allow me to make new cards with the same discount I made my Christmas cards or offer me anything other that the refund. After about 5 emails they offered me a $20 coupon which as you know covers nothing after shipping. Shutterfly is a rip off.