Curb - Request & Pay for Taxis App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

I like it, but.... Curb saves time when it’s working as it’s supposed to; I like having my credit card stored so I use it to arrange payment when I get in the taxi and then don’t have to spend the extra time at the end of the trip—I can just exit the taxi when it stops, though I usually have to wait an extra 30 seconds for the payment to process, which is irksome. BUT too often I get in the cab, open the app, and instead of seeing the “Pair and Pay” button I get a screen saying “No taxis available “ and “schedule a pickup” and have to wait until the app decides to show the Pair & Pay button, which is annoying. There’s no menu option to get the Pair & Pay option; I just have to wait and stare at the screen. This can’t be a difficult fix, so please do it! Also, why don’t the drivers seem to realize when I’ve used Curb to pay without my telling them?

Rotten experience (edited, affirmed). I’ve updated this review “slightly” after finding the developer’s response below. Their response is TOTALLY off base. You’d have to be an idiot to think it’s meaningful. A support email FINALLY was received on Monday, after I was back home in Chicago, but I‘d tried to use the app in Austin, TX Saturday night and was left totally hanging. My experience echoes several other critical reviews. On attempting to set up my account, I could not finish selection of my Visa card that was checked with a blue check mark. The app simply froze. Notes on the app update of a couple days ago supposedly fixed this bug! After quitting the app and re-entering my user info, I requested a cab, but the map jumped as I was verifying pickup address, so I had to cancel that ride. On rebooking, the app couldn’t find a driver nearby and timed out. Then my account was “temporarily” frozen. I wrote to support, which was of absolutely no real-time help. So here I was in an unfamiliar city during a driving rainstorm, with a $20 temporary authorization on my Visa, and frozen out of the app. I decided to wait-out the downpour and eventually was able to walk back to my hotel. After back in my room and still locked out of the app with no effective support response, I wrote back to them: “I don’t normally communicate with people in the following manner; however, as far as I’m concerned, you all can suffer a miserable torment burning in hell for eternity!”

Tried Twice & Failed. I tried this app to schedule a taxi like you do with Uber or Lyft. Once for international travel and another time for domestic travel. Both times, leading up to my ride, it states, your ride will be here in X minutes. But then when my window of departure comes it says, requesting your ride. We’re looking for the nearest driver. When you used to call and schedule a taxi, the taxi just came at the time you wanted. I thought this was going to be similar, but I have been sadly mistaken twice and resorted to other ride-share apps like Uber or Lyft. When I live further away from a city center, these requested rides should just be scheduled with someone. I want to support regular taxi drivers, but I can’t if they app never connects me to a driver. The app is useful when I get in a taxi that has it from the airport or whatever. But I have not found it useful otherwise. Will not try it again for on my way somewhere.

$2 Fee in EVERY RIDE. I support cab drivers and medallions, but this is a scummy operation for $2 service fees. The terms of service for Curb say there’s a $2 fee on EVERY RIDE, no matter how short or long your trip. This is a total scam by not making it a percentage of the fare. From their Terms: “Service Fee. For each Taxi ride ... you may be charged a base service fee of up to two dollars ($2.00). For any base service fee assessed in accordance with this paragraph, you agree to pay such amount to CML and authorize CML to charge such amount to a payment card associated with your Account.” Not only is Curb more expensive, but it is artificially more expensive by design. Just take Uber of Lyft for goodness sake. There are serious problems with the app. A cab immediately accepted my hail request. Within 5 seconds he was outside my house, and then **immediately** drove away. I then got the obligatory “Oops, looks like we missed you!” text message. How was I supposed to leave my front door in 5 seconds? On top of that, the GPS showing where your driver is located is a total failure. Your driver could be literally anywhere and you will never know. Their cab just stands stationary on the map, even though they are indeed moving toward you. But you won’t know that.

Don’t use it!!!. I usually use Uber or Lyft, but I decided to get a taxi because of the professionalism. So I download the app, called a taxi first time through it. The app charged me $20 before I call the taxi, I said ok, then app called the nearest taxi but the taxi that I called wasn’t moving on the map. I waited and waited then I had to cancel it. I tried it again this time they charged another $20. I was surprised, but it is a program it is not perfect, so I thought ok maybe I’m eligible to use it for another rides. This time the taxi came, and the driver took me the destination. When I tried to get off the taxi the driver told me “your payment didn’t go through” I said “wait, the app already charged me twice $20, and it is only $11 ride!” so when I checked the phone I was already signed off, then I couldn’t sign back in. I had to pay cash to the driver. Then I emailed to their customer service, they replied me we will fix the problem. I still couldn’t sign in after three days so I replied them I need refund, now they don’t reply me.

Great option for rides. I travel for work and sometimes taxis can be difficult to get if you’re just waiting for one to appear. Having this app puts them in direct competition with Uber and Lyft. Except taxis are still regulated by the cities and not allowed to price gouge or upcharge you premium rates during busy times. So in my opinion this is a perfect option because taxis are more abundant and you know you’re getting the best rates by law. Recently traveled to Chicago for work and every time we tried to Uber the price was like $60-$70, and the taxis were always $14 consistently. Very happy with this option and will always try to Curb over the other two unless necessary

Great while it works, absolutely useless when it stops working.. Visited New York for a week, and downloaded Curb because I saw it all over taxis. It is phenomenal while it’s working. Worked for four days; then, was trying to book a taxi at night in Little Italy, and, for no apparent reason, the app glitched, couldn’t find my location, then kicked me out altogether, and now my account is disabled. I also can’t seem to reset my password. This was three days ago. I emailed “support” twice (there’s absolutely no other contact method), and have heard nothing but dead silence. No change in being able to reset password, etc. NO support, it’s non-existent. Even tapping “reset password” gives no indication anything has happened. Again - great app when it works, absolute fail if anything goes wrong. Deleting, won’t be using again.

Uuggghhhhh. So I have used this app twice. Neither time did it accurately locate me. The first time, the app told me my driver was 8 minutes away. Then it froze. I called my driver (not 8 minutes later) to tell him that the app had incorrectly located me, and he told me he had already arrived. I had hit “cancel” while the app was frozen not realizing that it would cancel the ride, particularly without any kind of “are you sure you want to cancel?” warning. Then I figured, well I’m standing right next to the taxi. If I request the ride again, it will pair me with this driver. Nope. It kept giving me people 5, 8, etc. minutes away. WHY?! Then the app disabled my account because I canceled those rides (seconds after requesting them). My partner then paired his to the taxi, but I was trying to use a promo, which, it turns out, is not allowed with the pair function. The only way to re-enable the account is to send an email (no number to call). And they only work business hours. So no way to fix it. I’d like to see yellow cabs have a good app, but this is definitely nowhere near an app like Lyft or Uber.

Discriminatory. In NYC growing up, I never took yellow cabs because we knew they wouldn’t stop for us, or would refuse to drive us if we were going to Outer Boroughs, or would hike up meters on us. When ride apps got popular I was a huge fan, because drivers had to commit to the ride you requested to a static price you agreed to pay in advance. While Curb does manage to be cheaper than Uber or Lyft by a decent amount, the few times I’ve tried to use it on the past week have felt like dealing with yellow cab racism all over again. These drivers will drop your ride if they see you going to brooklyn (my friend from the bronx has had the same problem), and twice now I’ve been on the phone with a driver using my work voice only for them to drive right past me and cancel when they physically see me. Twice now despite putting in my numbered address, drivers have followed the terrible Curb GPS, tried to drop me off in the wrong place late at night, and then argued with me about it. I’m coping w a back issue getting to and from work in Manhattan and trying to use this for the last two weeks has been depressing. Truly worth just sticking to Uber or Lyft, which obviously have their own problems in excess & ridiculous surges but with way less rider discrimination at the very least. At least I get in a car and get where I asked to go, which I think is the bare minimum to ask from a ride service.

Is this supposed to work. I just downloaded the app, no problem. Thought I would try it out just to see how it works so that I am not in a panic if and when I would really need it. Pretty much it just sits there frozen no matter what button I push after I indicate my location and destination. I have signed up as a member, entered my credit card information (with some trepidation since this company is unfamiliar to me, and still nothing. I’ve tried “request taxi” and “ride later” ... still no response to any button pushed. I think I am going to go ahead and delete this app, and hopefully I have not revealed my credit information to this shady outfit. Oh, and the help button is no help at all. Fortunately I do have a reliable taxi cab service in my hometown which is where I am right now, but this is telling me that I cannot trust this app to identify a suitable taxi if I am in a strange town. Too bad.

Slow always slow. I’ve been using Curb for a few years now, since before I went to college, and every time it gives me an estimate for when the taxi will get to me it’s almost always a third of how long it’ll actually take. Some drivers can be in a rush for you to get in the car but not in a rush for them to get you anywhere. I had one specifically who called me four times, once when he was on his way, once to ask what side of the street he should park on (he parked on the wrong side anyway?), once when he thought he was 2 minutes away (it was still more like 6), and once when he was there. I was already down but since I was on the other side of the street I told him I was walking over. As I was crossing the street I saw him let a family in his car and drive off! This is a common occurrence and the only saving grace is that as long as the driver cancels your ride another one will automatically be found for you. However, that feature is only all that useful in Manhattan, in Brooklyn where I’m from it can take quite a long time for a car to be found, especially at night.

Divers Never Show. I’ve been using curb for a while now and I love it, but recently it’s been going down hill. The drivers will straight up ignore your request if you need to go to Brooklyn, and they will never show up either, I’ve spent over 15 minutes on two different occasions waiting LATE at night; they just never come and I have to find my own taxi. On top of that I have gotten fraudulent double charges to my bank account. I canceled a ride yesterday because my driver never showed up and I couldn’t pay for the taxi I managed to hail because Curb had taken $57 out of my account for a ride I had never taken. This app is better than the others that’s for sure, but treating your drivers better and offering a fair wage is the start to fixing the problems that have arisen.

Great app, RUDE drivers. The app works great and I’m so happy to have the opportunity to support taxi drivers overall. However, I’ve now had several experiences with drivers that went the wrong way or got lost and rudely blamed me for it even though I had entered my destination correctly. Overall the drivers are angry and rude. Last week I had a driver ask me when my baby was due pointed to my belly (for context I am a 30 year old woman who weighs 125 pounds…the driver was clearly making a very unwelcome comment about the form fitting dress I was wearing) Today I was late due to a driver cancelling my ride as I was walking up to the cab because he saw that a gentleman next to me was headed to the airport and he could make more money off of that ride. When I pointed out that I had already booked the taxi and was there first he responded quite rudely and refused to drive me, even though the gentleman going to the airport also said I should have the taxi because I was there first. It’s nice to have immediate access to a cab by using this service but it always seems to come at the price of having to deal with awful interactions with drivers.

what is going on. Curb has been great until recently, now I can never seem to “pair and pay”. it either spins forever or I get an outright trip not found or we’re sorry error. It is not my phone. is it the individual taxi transponders? Update: Now the app, even when paired, displays the forever spinning lockwasher as I call it, and never displays the map. and again recently i was unable to pair with a taxi at all and had to cancel the app and pay with a card. This is frustrating because I would like to let my son who has special needs use curb, but it is not nearly dependable enough to trust it for him. too difficult to to switch to a different card for one ride only, as for a business trip.

Great but ultimately unsafe. I’ve been loving this app compared to Uber lately as the rates are so much more reasonable and don’t seem to fluctuate near as much as they do on other apps. However, I recently had a bad experience with a driver who was acting inappropriately toward me. He kept asking me on a date despite my repeated rejections and then was asking invasive questions about what time my boyfriend and I leave and come home from work. It was beyond unsettling. When reported to Curb, I was informed that the drivers are not affiliated with, employed or controlled by Curb and that I should contact another entity. That’s all fine and well and I’ll do what’s needed but I’m absolutely thinking twice now about taking Curb rides alone. I know this can happen while getting into any car you’re unfamiliar with, but the fact that Curb can’t hold the drivers responsible for their actions just doesn’t seem safe to me and won’t be worth the risk for me personally. The message from support was sloppily written and there really wasn’t any support provided. Would rather pay more for quality from Uber.

Dubious reviews and Marginal service. I have been using this app for a year or so, when it works it’s great. But the service/app working is at best a 50/50 proposition. When not trying to rip you off with their auto-mandated “cashless payment system” which annoyingly you have to turn off EVERY SINGLE TIME YOU USE THE APP. The location service in the app will show a driver parked on your front steps but are actually 5 minutes away. Or they say they are 1 minute away which turns into 10. Clearly not the drivers’ fault but that of shoddy technology in app. Additionally, after reading through a good portion of the reviews trying to figure out if I am the problem or the app itself. A TON of purchased/fake positive reviews. Gave two stars because when it works it’s nice but again that’s a 50/50 shot in the dark. It’s best to just call the cab companies directly and setup a pick up.

Does it put your credit card at risk?. I’ve used this app 3 times. A day or two after each use fraudulent transactions appeared on the registered credit card. That’s 3 times I’ve had to cancel the card, replace it, and change the dozen or so automatic monthly charges against the card. A real pain. Fortunately the card issuer caught all of the fraud, so I didn’t have any losses other than my time. To quote Auric Goldfinger, “once is happenstance, twice coincidence, third time is enemy action”. These are the only 3 times I have had fraudulent charges on this card. Coincidence? Your guess is as good as mine. But I’m not trying for a fourth. UPDATE: Curb contacted me and suggested it was their preauthorizations I was seeing. As my card issuer cancelled the card because of fraudulent transactions from California and Mexico that is not the answer. But the bottom line - even if the card fraud is a coincidence, Curb offers nothing that I can’t get from Uber or Lyft in summoning a cab, charges an additional fee, and is no more convenient than Apple Pay which is completely secure.

No thank you!. I’m on a week vacation in NYC. I took my elderly grandmother who doesn’t get around well & my mother to see my equally elderly great aunt yesterday. The app says to call for a larger car, so I did. The customer service rep didn’t know what I was talking about, I had to order a car & wasn’t able to confirm the charge THEY billed MY credit card. Despite this, we got there. When we left, I cancelled a ride I requested because it took awhile to connect to a driver & I had to get on an elevator. By the time I got out of the elevator, I was logged out of the app & it LOCKED ME OUT after ONE typo of my password. I called customer service, they wouldn’t help me because I had to send an email. I sent an email. Nothing. Not even an auto response. Whatever they did locked me out of using my credit card completely & for ANY car service online. What should have been a 30 min taxi ride took 3+ hours to get my grandma home. I sent another email this morning advising I will make sure to review this appropriately. I finally got an auto response this afternoon they are busy & will get back to me when they can. The app works, but if you have ANY 👏🏽 TROUBLE 👏🏽 AT 👏🏽 ALL👏🏽 there is NO 👏🏽 SUPPORT 👏🏽 to help you in a strange city with an elderly grandmother. I will risk not finding a taxi to hail the old fashioned way to get to the airport before I ever use this service again. NO THANK YOU. 😡

Good but needs some updates. I like the accessibility to taxis on the app living in the suburbs of Chicago. Feel more comfortable in a taxi than Uber at certain times of day or in certain situations. But it’s frustrating that you can’t call the driver directly and that the messaging capability isn’t 2 way. The character limit on the message is also crazy small so you have to abbreviate and drivers often get confused. Lastly, I really wish the app gave me an ETA to my destination during the drive. I constantly have Google Maps also open when using this app to see what time I’ll likely be arriving at my destination. Convenient access to taxis but missing some key features that make it a little frustrating.

A good idea, but way too unreliable. It seems as if you will always get a van even if you do request a car. My friend and I have difficulty climbing into vans and we will looking forward to being able to get a real car but this turned out not to be the case. Our first ride had a nice and helpful driver, who allowed me to sit in the front, but the second driver should be fired immediately. He was completely unhelpful and on top of it, he went the wrong way, including going down a one-way street in the wrong direction. He also charged two full fares for us. Where is the first driver only charged an additional token passenger extra passenger fee. This could be a great ride sharing service, but they need to work out the kinks, including having a real person to do your bookings especially if you have a special need such is a mobility one or a visually impaired one.

Do not use in Washington D.C.. This app and service doesn’t work in the D.C. area even though the map and icons indicate drivers are available. I’m not sure if they don’t have enough participation or if it’s an issue with the app itself. We tried using Curb for both an immediate request for a ride and scheduling a day in advance. It never paired us with a driver for either request. They debited my card for the advance reservation for a ride to the airport and at pick-up time, 18+ hours after I requested it, we still had no driver. The app map also showed zero cabs near our address close to the Navy Yard that morning when there had been several the afternoon on the prior day. Maybe those drivers only work certain hours?? Thankfully Uber came through to get us to the airport in time. I received zero notifications, emails, texts that no driver was assigned to us. Only place it indicated was in the app itself. I had all the settings configured to allow these. It may work in other cities, so my review is specific to problems in Washington D.C.

HORRIBLE - Beware. The app was easy to use. I used it to schedule a ride for after a concert for my wife and I. We were at our pick-up location 10 minutes before our 15-minute window began. Once the pick-up window commenced and I did not see our ride, I scrambled to find the dispatch company’s contact information (there is NO means to contact the company or your driver through the app - SUPER frustrating). I connect with the taxi company letting them know we are waiting for our ride but don’t see anyone. While we’re on the phone, I get a notification from the Curb app that the driver cancelled our ride — this happens DURING our 15-minute pick-up window. After multiple transfers and nobody being able to help us get a ride, I learned that the driver cancelled the ride because “we didn’t show up” WHICH WAS A COMPLETE FABRICATION and like I said DURING the pick-up window. We were then stranded 30 miles from home and forced to pay a ridiculous amount for a Lyft… however, despite paying $100 more for a Lyft, I’ll NEVER use Curb again. At least Lyft actually showed up…

DOUBLE CHARGED ... TWICE. AVOID CURB!!!. AVOID CURB! I do NOT recommend using the CURB TAXI APP. Yes, it is convenient, and seemingly brings the grumpy taxi-cab world up into the 2000s on par with an Uber pay-by-smartphone experience. But twice in recent months, the app has not worked when I’ve gotten out of taxis in both NYC and Miami. The Curb app stalled and wouldn’t confirm the transaction -- both cabbies said it was a cell phone connectivity issue and asked to be paid in cash. Cabbies said “since I don’t have a connection you can’t pay by regular credit card either.” In both cases, I paid cash, and in both cases, the CURB app later charged my card for the completed ride, meaning I paid twice for each fare. There is no customer service feature at Curb that handles these issues in any way. In both cases, I’ve had to dispute the charge with American Express, who also said they received no response from their inquiry to Curb and just refunded my disputed money to avoid further hassle. AVOID CURB!

Very inflexible app and drivers are not trained to deal with quirks. I have used this app several times and worked fine until I found the hard way that the app does not allow to enter a stop. When I tried to changed my final destination to one a few minutes on the way, the app would have an error message and it would not let me change it, even though I agreed to the different price charged. The driver was even more inflexible and refused to let me get off before my final destination, even though I asked him to end the ride. He suggested that next time I take an Uber or call a cab instead!! I was IN the cab trying to get to my house. It was expensive, made my commute MUCH longer and it the inflexibility and lack of understanding of the drivee in addition of the app limitations and error messages and glitches, made this a very stressful and unpleasant experience. Outrageous!

Great app until it quits working and no support from developer. This app worked extremely well in NYC until it quit, showing a message that my account had been temporarily suspended and to contact support, which I did — no response. This all happened when it was pouring rain and I really hoped I wouldn’t have to get soaked to hail a cab. I also got an email saying a credit card charge had been refused and to go into the app to fix it. The card is good and I can’t get into the app, so I contacted support about this as well. No response. I’ve been trying to use this to support a cab industry in NYC that’s been hurt by Uber but maybe I made a mistake. Uber works. If you read this, Curb, you need some fixes or at least some support because even people like me who are inclined to use cabs instead of Uber have a limit. ADDENDUM: I did ultimately get a response from Curb and resolved my problem.

Could be a competitor to Uber — but needs work.... As I’m sure many people have been experiencing, Uber and Lyft ride fares are through the roof! What used to be a $10 or less ride is now at least double that. I downloaded Curb hopeful that it might offer more reasonable ride fares. I live in Chicago and tried to request a ride on a Saturday night for my boyfriend and I. We were going about a mile and a half back home — walkable, but we definitely would have preferred a ride given it was 11pm. I tried requesting a Curb ride and it wouldn’t confirm after a couple minutes so I canceled. I tried again, no confirmation again, canceled again. Frustrated, we walked home instead of paying the $30 Uber. I then received an automated phone call about 30 minutes later from Curb telling me there were no drivers (which I had gleaned after canceling twice). I tried emailing Curb about my poor experience and didn’t receive any response. Curb, you can have very competitive prices, but don’t offer a driving service if you don’t have drivers available. I live in a major city and was requesting a ride on a Saturday night when there should be lots of drivers available.

Way overcharged and surprise “fees.”. I took an expensive ride yesterday that was more expensive than Uber by $55 dollars to be exact. On top of the price I was told prior to taking the trip, I was given an “extra charge of $64.” For what? It was just me and my 12 year old. On top of that the payment failed in the app, not my fault and the driver came back and ring our doorbell expecting payment. Woke everyone up that was sleeping in my house because we got home just before midnight. I’m not paying twice. I will contest it with my bank too if not addressed. Also there’s no chat or telephone customer service for riders. No safety features either. Very disturbing that these bare minimum basics aren’t offered. Just basic email. I won’t be using Curb again unless this is address and I’ll update my review when it is.

A good option, but wouldn’t rely on it. Curb is only okay. It’s a ride share service like any other, and the one big bonus is that sometimes it’s quite a bit cheaper than Lyft/Uber. That doesn’t matter, however, if you can’t get a ride—which is often the case. Many times the app has said I’d have to wait between 1-5 minutes for a car, only to take more than 20 minutes to try to find a ride before I cancelled out and used a more reliable app. I’ve been late many times because of this. I live in a major metropolitan area, so this has to be an app issue, as there’s no shortage of taxis here. Tl;dr: when it works and is cheap, it’s good; otherwise it’s a bit of a nightmare. I’ve also found the drivers to be ruder than the drivers for Uber/Lyft, which is odd. All in all, this app is a good backup, but I rarely use it and definitely wouldn’t rely on it.

I thought the app would be quick and easy.... I downloaded and setup CURB while taking a cab from Rio to the Paris Casino. Account setup and pairing with the cab went fairly easy. When we arrived the app would not allow me to progress to the pay confirmation screen (I assume this is a thing considering I never saw this part of the app). We waited as long as we could and decided to pay the driver with cash. So I pressed the "Cancel Trip" button on the screen which seemed to work and cancelled the transaction. Or so I thought. The next day I see a charge on my PayPal account and via email from CURB. So at this point I've paid twice for this cab ride. It wouldn't be a problem if it was my mistake, but both myself and the cab driver witness the cancellation via the app. What makes things worse is that I have e-mailed customer support and have yet to hear back after 2+ days. I'm hoping this review gets more attention and that I get my money back.

I will stick to Lyft!!!. Last night my friends and I decided to just get in a taxi (a Curb taxi) instead of calling a Lyft to go from Fremont Street to the Wyndham by The Stripe. NEVER AGAIN! I will walk back before I get in a Curb taxi. The driver had no clue where he was going, went the wrong way for at least $10 worth of the ride (got on 15 going the wrong way!).... till someone in my party pulled up a map with directions as he asked us what exit!!! When he realized he didn’t know where we were going he tried to get directions (at least that’s my assumption) while he was driving and dropped his cell phone and proceeded to pick it up WHILE still driving!!!! I lost count of the number of beeps his lane crosser made as he drifted in and out of the lane he was in. He was constantly speeding then suddenly slowing down which made a very jerky ride! I don’t get car sick.... and he almost made me toss my cookies! When confronted at the end of the ride about the going the wrong way he made excuses and insisted on the metered rate. $41 for the worst ride ever! I will take my business back to Lyft, they at least know where they are going, and don’t rip you off!

Perfectly good if you know what you’re signing up for. I use Curb pretty often both in NYC and Chicago. In NYC, it’s great for getting a cab from Manhattan back to Brooklyn (or around Manhattan), less so for calling a cab to the outer boroughs to begin with. It’s almost always much cheaper than Uber/Lyft, and it’s nice to support taxi cabs, but you do have to not be in a big rush. The cabs often take longer to get to you (unless you’re in a very dense area of Manhattan). But all the cab drivers I’ve been matched with through the app are very accommodating and kind, and often more flexible than Uber/Lyft on some things (e.g. seating 4 passengers in a normal-sized car). I’ve never had any payment problems. In Chicago, it’s a lot more hit and miss, but when it works it’s great! I got a cab to O’Hare from Hyde Park at $30 less than Uber/Lyft were charging. I just knew to expect a ~15 min wait so I planned accordingly. Tl;dr almost always cheaper than Uber/Lyft, but definitely longer wait times & more spotty availability; plan accordingly and you’ll be fine.

If I could give 0 stars I would believe me don’t use this app. Please don’t use this app go to Uber or Lyft yes curb might show cheaper but they are going to charge you twice ones on the app and ones you get in the driver try blocking the meter with his hand and said oh this nothing this for us only I didn’t understand what he was saying then he press a button on that meter thing and boost up the price and at the end of the ride were it says thanks for using curb car service and shows you how much your fare is he put his hand in the way and try making me look another way saying oh this is a nice house making me take my eyes off the screen that’s on the back of the driver seat then at the end they charge your card you have on file in the app without your say so then at the end of the ride they log you out of the app an it’s impossible to reach customer service I will never never again use this app

Apple Pay in this app never works. The app states that you can use Apple Pay but recommends adding a second form of payment, it always uses the second from of payment. If you remove the second form of payment and only select ApplePay it will tell you to add a credit card to the app because the ApplePay charge failed. The developer kindly explained that the issue is probably with the reader in the taxi, this is NOT the case. When using this app to pay for a Taxi, not using the Taxi reader, using the app directly it WILL NOT ever use Apple Pay it will always use the credit card that you MUST add to the app because trying to use Apple Pay always fails with the app telling you to add a credit card directly to the app.

Cab # 1238 is a BAD APPLE!! Here’s why…. I booked this accessible cab on CURB @ 11:36 AM last Thursday. It said it would be to me in 7 minutes and as it started counting down, I headed out the door. When I got outside the cab was 3 minutes away, and suddenly it was 10 minutes and counting. Each time he started getting close the time would jump up again, and I thought maybe he was having trouble finding me. So I called and was connected to my driver who first asked me to call CURB’s hub base, then thought twice and said he would call because “They need to send someone closer than me. I’ll call you back.” It was getting later, and I needed to get to PT. So when he failed to call me back, I called CURB, who directed my call back to CAB 1238, whose driver HUNG UP ON ME!! The CAB 1238 Never Came, Never Called Back, and Hung Up on Me! The worst thing he did was that this BAD APPLE kept me linked to his Cab for almost an hour until I gave up because I was still on the curb at the start of my PT appointment. CAB DRIVER 1238 caused me to miss my PTthat day, and I don’t think he should be allowed to abuse the CURB APPin that way.

Address problem. I live in a high-rise attached building. The building numbers are 100 and 120. When I put in the address 100 ________ it will not accept the number. I have to use 120 ______. I have complained many times and the problem still is exist. I was advised to take a screen shot on my address and email it to them, which I did. The GPS acknowledged the other number of 120 and it has suggested 133 ______ which is across the street. Unfortunately that is a parking garage. I believe it is the satellites/GPS or the location finder in the privacy settings on the iPhone X. Also there have been similar problem in Manhattan the GPS and traffic regulations. I have to cross the street with my Rollator Walker. It is door-to-door service.

Different destinations. Used app to book an early pickup from LaGuardia. Driver spoke limited English. He took me to a destination that was about a mile or so away from airport. He said that was what destination was and I said no it’s airport. His English was weak so we had small communication issue but he took me to airport and problem was fixed. Not sure why his end showed different destination. I would recommend that customers submit final destination in “ driver notes” section. I put my phone number and pickup location there (but not destination) and he did call when he was at hotel and I appreciated that. I would definitely use app again but suggest that customers put pickup area ( hotel in my case), your phone number, and final destination just to double verify. If you have a driver with limited English as I did it may save you a miscommunication problem on pick ups and drop offs.

Doesn’t actually facilitate transportation. I attempted to used Curb for two rides in the metro Washington DC area. When I attempted the first booking, I gave up after ten minutes of the app attempting to find a driver. For the second booking, I requested a cab 90 minutes in advance. When the driver was three minutes away, the driver appeared to have been reassigned, and the app said it was now looking for a new driver; expected wait time was 45 minutes. This app is a good idea, but there are too few rides available, and booking is unreliable. I am also not sure how much cheaper this is than just calling a cab on the phone. Grab does the same thing as Curb in Southeast Asia, but they are FAR more reliable and fast. Curb may be useful in the future, but it isn’t useful in its current state.

Nice alternative to Uber and Lyft. Those got so expensive that it's nice to have a cheaper alternative and support traditional NYC cabs. There's 3 drawbacks though: 1.) Pickup time estimate was off. 2 minutes was really 10, and in the freezing cold that's a huge difference. The app didn't accurately show where the cab actually was on the map. 2.) App is VERY pushy with tipping. Don't auto charge 20% by default unless I notice and change it. How dare you. I'm an excellent tipper, but it has to be at MY own doing. I want to support the drivers, but how about lowering their ridiculously expensive cab medallion costs if the cab operators actually care about their well being instead of forcing tips? 3.) You get a typical worn out, scuzzy feeling NYC cab. I paid $30 instead of $40 elsewhere so the savings was worth it, but you get what you pay for.

Never Again. I was trying to go back to using a taxi instead of Uber or Lyft and my first experience was extremely off - putting and unpleasant. My ride arrived , I confirmed it was my driver, and suddenly as I got in the car, the driver seemed to have disconnected the ride from the app. So, there goes my ride fare estimate, my $5 credit I was planning to use, and now I needed to re-tell him where I was going. Well , we were heading to the destination, his driving sucked and I had to use a panic attack app to breathe properly since so many things were making me uncomfortable at this point. I kept checking the app to see if my ride was being tracked, NOPE. I watched the meter amount go up and up. He asked again where I was going and proceeded to take a turn in the wrong direction where we ended up unnecessarily in heavy traffic. I was so stressed out, I had to call the office where I had the appointment to tell them I’d be late, and I kept saying I’ll get out and walk. He disagreed that we were going the wrong way but we definitely were. Nearly in tears, I arrive at my appointment and the only silver lining is that the charges did not appear on my account since the driver disconnected the ride. He also told me I couldn’t have walked because it’s not good for me. That made no sense. Never again. As they say the road to hell is paved with good intentions.

Terrible. This app is just a big NO. I tried to get a ride from Chicago IL to Harvey IL *which is right outside the city*. I made an account as instructed and proceeded to book my ride. Long story short, after adding the pickup and drop off location along with my card, I tried to hit *book ride* and it wouldn’t let me. The book ride option was grey. I don’t know if that’s normal but after 30 minutes of me getting irritated and logging in and out, I was told that my account was disabled or something. Never booked a ride and I never canceled. Not sure but ever since yesterday April 17th at 3pm, I have been unable to log into my account. I contacted customer support so I’m hoping they’ll hurry up. This app says it services Chicago but I don’t know if it meant Chicago land area as well. I figured that would’ve been fine, since taxis go EVERYWHERE. Well I thought they did. Guess not. I honestly just want to delete my account. If I’m not able to book rides, then I don’t want to just have my info in this apps hands.

Cool idea, bad experience. Emailed Support, waiting on a response. 1. Taxi number didn’t match number in app. I know it was the correct taxi because I talked with him on phone when he couldn’t find me. Also the driver’s name matched and he showed me my name on his dispatch app. 2. Driver was dispatched to wrong location several blocks away. He had to call me to figure it out. 3. Price was more than double the estimate. $4 esitmate, $10 fair. Receipt attached. 4. Driver didn’t know how the Curb payment process worked. He called his manager who required me to pay him directly because I didn’t have a curb “confirmation number”. This left me standing in middle of road waiting and him blocking traffic. 5. ETA was very wrong. Originally said 9min, took ~20min. Once he called me then it took him about 7min to arrive. 6. Taxi car icon on map obviously didn’t accurately show cab’s location. 7. Once trip was over, Curb app prompted me that ride has just started and asked if I was in cab. I responded no and the app instructed me to cancel the ride. 8. Once I canceled the ride, the app crashed and took me back to login screen. When I tried to login to figure out what happened, the app alerted me that my account was suspended and to email support.

The App Needs Fixing. The status of the taxi did not change on two different days. For example, the estimated time stayed at 10 minutes, and did not change the location of the taxi. It did not show the taxi’s direction of travel. I saw the taxi and the app still said 10 minutes. In another incident, the time stayed at 15 minutes, and eventually changed to one minute, but the one minute location showed the taxi in the middle of an expressway, which was no where near my pickup destination. Each time I told the taxi driver about the app. One taxi driver said the app cancels their rides, which has happened to me too. Some drivers will continue to the location, to find the client used the app to request another taxi, who takes the fare because they are the last taxi on the app. The same drive said a lot of taxi driver do not use the app because of application errors. He asked me to add this problem, when I write my review.

Great in NYC; terrible in Chicago; elsewhere?. Curb works wonderfully in NYC, especially with the pair and pay feature. If you book pick up in Manhattan, a taxi is often just around the corner. I’d give them five stars in Manhattan. Chicago is another matter - don’t waste your time with Curb here. Despite advertising, there seem to be few taxis with it. Pair and pay is not available in most (all?) taxis. If you book, the experience is a decided 1-star. * First, on every attempt, the app waits and waits and waits for a driver to accept ride. Then, when one does accept, they are always across town and, in my experience, no less than 7 minutes away. * Curb sends you text information for arrival that is wildly different than the app info - so which to believe? * They take a pre-auth charge of $20, which is no big deal, but creates dissonance when quoted fare is $7. * Meanwhile, you’ve had several available taxis pass while you wait on the one. So big YES for NY; NO for Chicago; try it and see elsewhere.

Less than worthless. I am finally uninstalling this app after several years trying to use it to get around to night classes, events, etc. Quite simply, the drivers don’t want to come to the outer boroughs, even relatively close parts of Brooklyn, but the app lies to you in order to make you THINK they’re actually going to come. So you spend 10-15 minutes waiting for a ride that was never going to get there, instead of using some other means to get there during that time — which is why I say it’s less than worthless. EVERY TIME I have tried to use Curb it has made me late to something. No more. Don’t make the same mistake I did I guess I’ll give them credit that the pairing feature works if you can actually find a cab in person, but it’s not like the cabs don’t have card readers. What’s the point?

Very good but needs some minor improvements. As a frequent user of Uber back home in Seattle (because it makes more sense), I was very impressed with this app. I used it while traveling in NYC for the first time and am too safety minded to just hop in some random person’s car in NYC (no offense) and too nervous at the idea of hailing a cab. I downloaded this app immediately to help expedite the payment process, but also liked the request feature. I would suggest that similar to Uber, you include the destination in the map if I pair after I’ve already gotten in a cab. Also, it’s not immediately clear that your app works with various cabs. Some cabs have your logo while others advertise other apps - but your app worked just fine on those that promoted the other applications. There may be some missed revenue here for you guys if others make the same assumption and use your competitors instead...

Glitchy and inconsistent. I like pairing a cab I hail but the hailing feature is inconsistent at best. The map never updates where the cab is if it’s coming, and I have had more than a few cabs pick up an in person fare while on the way to me, which means I then have to disconnect that ride and then ask for another, which obviously adds a lot more time! (I use Curb to get away from ride sharing but to give those companies credit that doesn’t happen with them.) Also tonight my husband used it, the cab driver disconnected or something, and now keeps calling us that he didn’t get paid, and the Curb app can’t find our ride in the history even though it’s there. There has to be an easier way for cab drivers to use it, since it always seems like it’s a gamble if it has gone through at the end.

A good service but one Problem.... The Curb app is easy to use. If you’re in Manhattan, there are many taxis to be had but not as easy to find in the outer boroughs. The one problem I have had both times I have used Curb as an Access-A-Ride (MTA Para-Transit) Customer is this: the first time I ordered a taxi, the driver tried to gouge me an extra $10 dollars because I am in a wheelchair. The taxi is an Accessible Taxi!! I had to call access-a-ride and have a supervisor tell the driver that the fee for Access-a-ride customers is $2.75 Period and that overcharging is Illegal. The second ride I took, the driver pressured me for a tip. Access-ride customers are not supposed to tip. Someone needs to tell drivers driving for access-a-ride that the fee for all rides is $2.75 and that gouging customers is illegal. Of course, they already Know this because they are trained for the program. I don’t want to have to haggle over an Access-A-Ride fee every time I use the service.

NY and Brooklyn user. I have had no issues with Pair and Pay since I’ve been using it. I love that I don’t have to fumble for cash or signatures while all the impatient drivers behind us leans on their horns. My biggest gripe is setting up a new pickup. GPS always suggests a pick up at the neighboring building and often fights me as I try to correct it to my location. Then despite the fact that I have driven to the SAME location 6 times a day for the past two weeks, it never remembers. It offers a few random locations that I’ve never been to before and tries to guess addresses in neighboring STATES. I have to type out the entire address with city before it suggests the closest option. Sure, first world problems, but I’ve been rushing out to the hospital after a family emergency and I could do without the added stress. Lastly, I wish the customer complaint response was faster but that’s more TLC and less Curb. Out of nearly two dozen identical trips, one driver decided to charge an extra $3. Not a big deal but I still haven’t received a follow up.

Stole My Money. I had been using Curb for a while in NYC, felt it was convenient outside of the fact that it hits your account for $20 every time you use it (then credits it back usually within a day). But then one day last month I attempted to use it and the app wouldn’t load by the time the trip was over, so I paid with cash. Then I got a receipt for someone else’s $50 cab ride!!! Made perfect sense what had happened, since the pickup point was steps from where I’d been dropped off...the app had loaded in time to pay for the next ride in that cab. This is a tech error that should not be allowed. But to make matters worse, the Curb service person who contacted me after I disputed the charge with my bank (I wasn’t about to argue with someone there BEFORE retrieving my stolen money) was skeptical about the story and asked if I was certain I hadn’t taken that trip. And my account was suspended, as if I wanted to use that crappy service again. So, in summary, flawed tech could take your money and you’ll have to deal with rude customer care people if you want it back. Just Apple Pay.

Competitive price & fast pick-up, but usually wrong.. I am really enjoying the convenience of Curb. The app typically has lower prices than it competitors and the wait time is usually less than 5 minutes. There are a couple tweaks I would make on the app. Curb should give riders the option to enter a pick up location if the location pin is unable to catch the correct address. A lot of my drivers end up going to the opposite end of my block and then say the GPS had them picking up at that address. Along with pick-up confusion, drivers commonly want to confirm the address you are going to. The city I live in is huge, I cannot remember the address of every destination so I typically just type in the name of the establishment. The app will show an address when booking, but when you get in the car and your driver wants to confirm the address is no longer showing on the app. Those are just a couple aspects of the app that I think could improve for consumers convenience. I highly recommend using Curb to all my friends and will continue to use as long as it’s price stays competitive and the ride arrivals timely.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Good for travelling. Lost your wallet in a foreign city but still got your phone? You can still get a cab. This app would be great locally but it doesn't have full functionality in Calgary and is clear about it. They clearly state that they are expanding their network. Just because they didn't get to you yet, doesn't mean they deserve one star and a whiny review. This is a great concept and super useful when traveling to the US. It even estimates the fare for you, that's awesome! I haven't used it yet, just making up for the spurious one stars :)

Just get Uber. Tried to set up an account. Couldn’t change my email address. Could verify account by sms. Could not input my credit card. Finally connected PayPal and you must input a default tip... is this assuming you will get good service? Or do drivers can refuse you based on your tip percentage up front. Poor form. Will be using Uber instead while in New York. I tried.

Worked well before update. I used this app frequently in Hamilton. I updated it today and now all I get is an error message that says it can't find my postal code. I have deleted it, which is too bad.

Now works with Canadian phone numbers. Haven’t taken a ride yet, but was able to sign up.

Not for canadians. Does not work in Canada. Does not work with Canadian credit cards.

Good idea. It's a great idea. Doesn't work at all in the 3 cities I visit / live in.

Dosent work. This app dosent work for me it cant stop loading.

Doesn't work in Canada. You should say it in the description...

SMS Verification problem!!. Not getting SMS Verification on Canadian phone number. Please fix!!

Fast. It works for me . Quick and eazy . From Montreal

Same issues. Calgary has the same problem. Not enough listings in the database.

Useless POS. How very useless. Does not work unless you have a US credit card or US phone number. Very helpful. Well done morons.

Useless. I regularly travel to Chicago. This app does not work well in the vicinity of O’Hare. In about 1 in 10 times it has actually worked. Absolute garbage!

But if I have an America address can I register this card. What are advantages Over Uber

Terrible Service. The service is horrible. I've made more than ten different attempts to book a car, and each time, there was no car available.

Why is this in Canada App Store?. I work in USA. Have USA credit cards. Won't work with a Canadian phone number. Wrote support. "Sorry we don't support Canada customers at this time" Why? Why? Why would Apple allow this app to be listed here then?

Terrible. Doesn't even locate the city. Neither Toronto nor Vancouver Get over the US fellows, it's CANADA all the way and you know it.

Worst thing ever.. This app used to be great but now it's a piece of garbage. It never works anymore. You are better off going to the street and waiting for a taxi. Absolutely garbage.

Cannot register Canadian credit card. I can’t use this app. Not able to enter Canadian address to register credit card.

Does not work in Canada. Should not avaliable in Canadian app store!

Crashes on opening. iPhone 12, iOS 15. Crashes on opening with no error message.

Bigger selection. Get a bigger selection! I would pay for this app if it had London Ontario included... Or even any of the cities in Canada!

Impressive!. Used it once now and it's amazing. It gave me a list of cab numbers I called one and when I checked the App it gave me the cab number and estimated arrival time as well as it's distance from me.

CURB suspends my account while I was on my way to the airport.. CURB service is very unreliable, try to avoid it. My account was suspended while I was waiting for pick up to airport.

Good idea/ poor execution. Great idea, but I can't get it to work. I'm in Etobicoke (west end of Toronto) and not only can the app not find a taxi, it can't find my location. I'll delete this - might re-install if it finds my city.

Great App In Principle.... This app has a great idea....but it doesn't work in practice. At least, in Edmonton Alberta. My phonebook contains about 6 taxi companies in Edmonton. On a weekend night, the wait can be quite long so sometimes you have to call around. This app only brings up ONE taxi company for Edmonton --- YellowCab. That just won't do it at 2am on Whyte Ave. Good in theory, but not so great in practice for my city.

Do not accept foreign credit cards. This app will not accept a Canadian credit card for payment. Not worth downloading. I travel frequently and have other better taxi apps.

This app is the worst taxi app I’ve ever seen. It doesn’t let me call or text the driver when I couldn’t find him. After I finished my ride, the driver charged me 30 dollars “out of city” fee, and 20 dollars tip quickly and I didn’t even have time to react.

Not useful in Calgary. Only shows checker cab, and even then it does not allow online bookings

Payment ???. Only takes US cards? Way-to-Ride - where did you go? Too Bad. This app sucks.

Doesn’t work with Canadian phone numbers. Can’t use without a US number. Useless for travellers.

Don’t work if not American. Don’t work with a credit card not from USA nor a prepaid CC. I can install my PayPal but I never receive the SMS confirmation. Maybe because my canadian phone number.

Great app for Baltimore. Works better than calling for a cab!

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Extremely buggy and hard to navigate. I downloaded the app to try to “Pair &Pay” in the car. The interface was rather buggy. I had to click “Pair & Pay” then it asks for Apple Pay while at the same time a pop up appears that says “this payment method can’t be applied to this ride”. After confirming Apple Pay, you have to click “add payment method” which takes you to a screen that already has Apple Pay selected. Clicking “done” progresses to the next screen which asks you to fill out a profile. The only button to leave that screen I saw was “back” and after that I only got error messages repeatedly asking me to re-enter the pair number. 0/10 does not work.

Worst app ever. Stupid app could not figure out the right address for my location, and all my attempts to enter it manually ended up with a random address which is not what I typed. The cab driver turned the wrong way and left without anyone calling me, and then I got like four robocalls in a row saying they were sorry they could not get me a cab. When I tried to order a new cab, first it wouldn’t let me, and then it said I was already on a ride, which I clearly wasn’t. Thank you for making me stand outside in the cold with neurological symptoms for an hour and a half. Pretty sure they also charged me for the cab they sent to the wrong place. I had more colorful language to offer but then the review probably wouldn’t be approved, so use your imagination.

Unreliable and glitchy. I would really love to have an option besides Uber and Lyft, for mostly political reasons. But my experience with Curb has been completely unreliable. Poor estimates of arrival time, incorrect notifications while waiting for the driver, poor call quality when a driver calls you, drivers not really understanding the interface, drivers not contacting us or trying to find us and then leaving, etc. Lyft and Uber have not been perfect, but I can usually depend on a reliable app interface. And with rare exceptions, my Lyft and Uber experiences have been nothing but professional and positive. Curb has a lot of catching up to do if it has any hope of competing on the app space.

Negative First Impression + Experience. I downloaded the Curb App and tried twice to get a cab to go home, since the rain started pouring here in Philly. Unfortunately, I was hit with a $20 charge although I didn't cancel any rides. I understand that the Terms of Service indicates a $10 cancellation fee, but I didn't cancel any rides. I give them two stars for a great concept that helps cab drivers, but I wish the app gave more clarity on what it does with your card initially after you enter your payment info. I also wish the app double checks/asks you in the app if you want to cancel a ride, while providing written info that you'll be charged.

Frustrating…. I usually hail taxis but use the app from time to time in a pinch. Never again. Got caught in the pouring rain with my sister and requested a taxi through Curb. We ended up stuck in the rain for about 15mins while the app “searched for rides”. Meanwhile, approximately 15 taxis rolled by in front of us as we waited. Eventually I cancelled the ride and opted for a Lyft but the app immediately charged my card $20 as soon as I ordered my ride. Apparently I may receive a refund in “3-5 business days” but the very fact I was charged for a ride that never came is ridiculous. Really bummed because I much prefer Taxis over Lyfts, Ubers, etc but my experience with this app was unbelievably frustrating and atrocious. Deleted tonight.

Good App. Stupid Notifications. I like the app but I hate the stupid, unnecessary push ads telling me to book a ride now. Can’t figure out how to turn those off and keep essential notices regarding my ride, account on. I suppose the only solution is to shut everything off until I book a ride. Solutions? I understand the developer’s response to turn off push notifications. Perhaps I was not clear above. I want to turn off push add ONLY, not notices related to my ride or operations of my account. I have turned off notifications if you’re wondering. But now they’re all off.

Request a ride. Wait ten minutes while dozens of taxis drive past you.. This app makes no sense. I request a ride. It takes forever to find an available taxi while perfectly available taxis drive past me on the street. I want to get the up front pricing or I would hail one off the street. Then when you’re matched to a car, they have already driven past you and you watch them on the map turn around four blocks away. It’s like the GPS doesn’t work in real time. 9/10 ties I’ll give up and go with Uber or Lyft. Sometimes I don’t even find a ride after five minutes of the app searching and I’m in Manhattan. Taxis are everywhere l, why does this app struggle so much?

Very long waits and frequent cancellations. On average, every time I use Curb, I can expect at least 20-30 minutes waiting time for a cab to accept my fare, and there are usually 2-3 cancellations before I am finally picked up. I’m not sure what the app is doing, but drivers are really not incentivized to pick up Curb riders. I think the app really needs to do better to give drivers better reason to pick up riders via the app.

Apparently drivers can’t read the maps. I’ve used Curb for a while now. My biggest issue is that the drivers are either too stupid to read a map or the app doesn’t give good directions. I have had many experiences where the app says the cab will arrive in 2 mins., then suddenly it says 5 mins, then the driver is either lost or confused. For example, I just got in a ride that took 14 mins to arrive, not the 3 mins that was given. The driver called me to ask where I was. I said ‘doesn’t the app give you the address? I’m standing in front of the exact address I put into the app.’ It took another 5 mins on the phone for the driver to find me. So either the app is terrible or some drivers can’t follow directions. Either way don’t trust the time estimates. If you see a free cab, cancel your Curb and grab it.

What happened?. Curb used to be my go to ridershare in NYC over Uber,Lyft, or any other. I have been using it for the past year, and all of a sudden I have been completely unable to get a driver assigned? I’ve tried over 10 times in the past 3 days. I will request a ride and the app says “looking for driver” for minutes and minutes before it eventually says it couldn’t find one. This has never ever been an issue before and I’m confused why this is happening now. I used to request through curb and a driver would be assigned within seconds. I am completely unable to use the app now. I tried emailing support but never heard back. This is a bug that needs fixing.

Toll & Tips NOT Included. Curb is a great app for calling taxis in big cities, especially down smaller one way streets where most drivers bypass. But for cities like NY where people might use it to get to the airports, the absence of toll information may surprise users when presented with the final price. The “Up Front” price does not include tolls, tips, airport fees, or return fees for NY/NJ taxis. Tolls and fees are posted by each authority and each city taxi company that issues medallions know them. It doesn’t do any good to hide these fees. It’d be great for “common tolls & fees” to be displayed/included according to destination. U and L can do it, why can’t the pros?

Great app, just used in Vegas. My husband and I recently used this app several times while in Las Vegas. You can link PayPal to your account, so you don't need to have cash for rides. Also, you can tip the driver through the app in any percentage. One cab driver didn't understand we had payed through the app, and wanted us to pay cash, and the Curb Support Team was quick to remedy the situation. Will definitely use the app again when in a large city! Easy and convenient!

App faulty- does not add tip to ride. I’ve written to support multiple times without any response, so perhaps I will hear back if I post more publicly. The app is pretty convenient, no major issues with the service or algorithm. But there is a problem with the app and the tips do not go through and charge to my saved credit card payment. I don’t usually carry cash, but I’m more than willing to pay the appropriate tips. I think it’s really to the drivers disadvantage that curb is not addressing the problem with the tips not going through the app and forcing the rider to pay cash separately.

Need to Update GPS-awful. I heard drivers use Waze-but I’ve never had trouble with Waze like they do. They drive past my address all the time (using Ride Now). I’ve run after them and tried calling number for driver provided. Good luck with that. It’s usually a non working number. There is no way to put in my street corner-can’t even pin on map. App takes way to long to load after trying to get rid of rating system after each ride. The tip amount is sufficient to let Curb know what we think of the driver. I’m sure that that is what the driver wants as well.

Good app! Better than Uber or any other car service!. I have been using this app for 1 year now. It works perfectly well! I prefer to order/hail a cab than take ubers now due to the sexual assault articles that have come out recently. Only little issue is that I cannot type in JFK airport when I want to order a cab! However it does have any other airport in New York. That’s just a little problem I would love to be fixed, other than that I love it! Thank you !

Poor design. Passing the buck. I was initially excited to use an app that supported local cab drivers. Finally, some up to date competition for Uber and Lyft. Yet, when a driver dropped me off at the wrong address (literally the other side of town), I had to hail another cab. I paid $40(with tip) to reach my destination, a trip that was initially 1.6 miles away. When I contacted Curb, they informed me that I used the Pair & Pay feature which is managed by a completely different vendor. This feature is through the Curb app yet it’s managed by a separate company so if you have an issue, you have to go through Curb, THEN through CMT who basically told me I had to go through my credit card company... To do what? Report fraud on an ignorant cab driver? For $20? I don’t have time for that BS. Uber has way better customer service. When one has an issue with a ride, it’s corrected right away. It’s no wonder the cab business is suffering. It’s like Blockbuster failing to see streaming was on the horizon and failing to get on board. Now we have Netflix. Delete.

Best Transportation App on the market!. Hailing a cab in the city is just a natural part of life in Manhattan, but if you’re like me you know managing time and expenses is also a critical component of our work lives. That’s where the Curb application helps! With Curb I can pay for my cab quickly and easily and track my expenses along the way. In the crazy lifestyle we live where every penny and every minute matters, it’s nice to know there is the Curb application to help me manage at least one small part of my complex NYC lifestyle!

Works pretty great!. I’ve only used it once so far - it works great! The only thing was the driver wasn’t sure for a moment whether I had already paid through the app or not, which made me a bit nervous. But I told him I did and it was resolved. It seemed to cost less ultimately than other rides I’ve had same distance/length of time which I don’t like if the driver isn’t getting as much as he would otherwise - but what do I know, maybe it just didn’t show me the price including the tip - the ride was $12 something and I tipped $4 but it only continued to show me the $12 something. I don’t know it just bugged me.

Sometimes it works. And sometimes it doesn’t. I have had Curb falsely tell me twice that my credit card declined charges. American Express told me both times that it had never even received the charges From Curb and they felt it was a transmission failure on the part of Curb’s equipment. I could live with that if they were responsive when I try to resolve these issues with Curb. You can only contact Curb via an email account that evidently is not checked very regularly. Love the app when it works. Hate wasting my time trying to resolve issues that are Curb’s failures. I have never had a harder time trying to get anyone to accept a payment. Seriously, Curb, how about a way to reach you by telephone since you evidently lack the time to answer emails?

Bad platform/connection. The app may seem easy to use, but there is one fundamental flaw that really hurts its viability. Cabs traditionally have very poor WiFi in the vehicle, and since the app is not paired to a drivers phone, you may be left with my situation. My first time using the app, I selected to pay with pair and pay (well before the ride was over so the pairing went through). However, at the end of the ride, the cab said the payment could not be processed and we had to pay with our card instead. Only until a few hours later CURB decides to push the payment processing through and double charge me for the ride. They have YET to even respond to my request for a refund as well and this app is just not worth the risk of more double payments.

Always misrepresents pick up time. I don’t have any issues with the functionality of the app. Every single time I’ve used it (lots) the app gives an inaccurate (it always says it will come sooner than it does- sometimes by 10-20 minutes) pick up time. I’ve complained before and they said they would look at this problem and fix it. They have not. It’s doesn’t seem like a technical problem anymore- I’m pretty much convinced it’s being done on purpose so you won’t use another service. I hesitate to use this word, but they’re definitely cheating. If you don’t mind being lied to and can spare the extra time for the car to actually arrive, as opposed to when they say it will, then use this app.

Genius Ride App. We were in Manhattan for a long weekend and our first Taxi ride advertised Curb. While still in the ride I downloaded the app and was able to pair with the app which showed me the Taxi Id. The monitor in the taxi shows all of the fees incurred (No mysteries) and allowed me to adjust the tip to whatever value I saw fit as well as let me raise the tip during the route. When we arrived at the destination the driver completes the fare and I received instant confirmation as well as a detailed itemization of the fare. I’ll be checking my Curb app first from now on.

Great app, some kinks. Overall a great app to call a cab so you don’t have to stick out your thumb on the corner and hope for the best. Also nice alternative to Uber which I hate using and has gotten ridiculous expensive. This app is the same convenience as Uber but you get a professional driver and not a random person. Only problem is it doesn’t do a great job identifying your pick up current location. Always shows me a block over or other side of the street which is confusing for the driver. Also it sets your flat rate by taking a convoluted route which is annoying but not critical.

Lost item retrieval. I was on a work trip to DC and got a curb taxi from the airport to my hotel. When I left my taxi, I accidentally left my backpack in the cab. The customer support staff was able to quickly locate my driver and put me in touch with him, after normal business hours mind you, and I was able to retrieve my bag within an hour or so after he completed another fare. I was ecstatic and rewarded my driver handsomely. He was a lifesaver. I will now use curb every time I come to DC for work.

Location ID. I really appreciate the ease of using this App for the most part. It’s great for paying. I was unable to refine my actual origin location when booking a taxi. The taxi driver was directed to an address across the street and up the block. I booked from in front of my hotel. We were able to connect, and the driver took me directly to my destination with no problems. but it was a little confusing for both of us. I suppose GPS is going to be difficult. Drop a pin is not that accurate either It would be nice to type in an origin location address. Thx!

Can’t stand this app. It comes across as beta testing. There’s no way to modify or add a tip after the ride is complete incase the tip is set too high unless you reach out to customer service then you have to supply your personal information for them to resubmit it. Time doesn’t exist on the app so you have no idea how long your ride will take. They are years behind every other cab service app and it should not be this way. Drivers more than 5 minutes out should not be able to connect with you. 5 minutes in nyc traffic is at least 10. So imagine when someone 10 minutes away requests you. Then I had a driver in Manhattan request me all the way from Brooklyn. That should be illegal.

Just as good as Uber or Lyft. I’m new to the curb app. I downloaded it entered my information including my credit card. In order to taxi. I could see the progress of the car, and I could see what time it was supposed to arrive. And the information was exactly correct. The pricing is comparable to rideshare even less. I might not ever use Uber or Lyft again. This is a good way to support the taxi drivers Who have been hurt so badly I ride sharing. That’s was my first time and it was a great experience.

Good prices, few drivers. I want to love this app so much. It is easy to use and often has WAY better fares than the leading ridesharing apps (think $10 cheaper). I don’t know if it’s because I live in Brooklyn, but I’ve had exactly one successful trip that I didn’t have to cancel due to the app being unable to find me a driver (or rather, continuing to “find” me a driver for up to 10 minutes). I just had an experience where I scheduled my ride over an hour in advance, only to have the app yet again be unable to find me a driver (with rides scheduled ahead of time I think a driver should be found ASAP and commit to the ride ahead of time if time allows).

When it works it’s great. I’ve never had a problem with pair pay, but booking has recently become even worse. The app is suppose to show you real time cab locations. This feature sometimes freezes with no way to refresh or re-ping the taxi. The generic phone number it gives to call the cab is never able to connect with a cab. And drivers are not properly informed when rides are canceled. When the app works it’s great to be able see the cab as it approaches and be ready right as it shows up. When it doesn’t there is no way to have any confirmation on the status of the driver making some matters worse than hailing on the street.

Booooo!!!. All over Chicagoland Uber taxi drivers have been slamming the new pay/tip structure for the Uber app. They are talking up Curb. I prefer cabs and I would prefer to use another app other than Uber, but the Curb app won’t allow me to add my credit card. I keep receiving an error message “cannot verify card”. I have tried my debit card, a traditional credit card. I try on different days. I deleted the app and started over. Nothing works and the error message persists. You would think alternative taxi apps would know about drivers and riders qualms with the competition and they would keep their product up to date, bug free and make sure they are offering a superior option to users.

Don’t bother. I’m in New York, and tried several times to reserve a cab with my account in Ride Later for 11:45 AM-12 PM. he app changed this to 11:45 PM-12 AM TWICE. I finally scheduled a ride for 15 minutes later. The driver who picked me up said he couldn’t use Curb on his meter! I called support—big mistake. After waiting on hold and repeating the basic details, my name, the cab ID, the rep still couldn’t find my info. They said I didn’t have an account and I would have to make one. (How did this cab driver call to pick me up then?) The rep said they didn’t offer service in New York. It was only after about 7 minutes, they finally realized I was I was in New York, not Boston! Waste of time when I could have just used a credit card. Not worth it.

Rates aren’t accurate, drivers will try to get more from you in car. Ordered a car and was impressed with the rate. Then, once I got in and approved the ride, the driver told me the rate is too low, and that he wasn’t going to take me. I was like, fine, cancel the fare and I’ll just pay the meter and he said he wouldn’t do that because then it costs him $4 fee. So I got out, and he said he “cancelled” the fare, but I was still charged the full amount! Now I’m in a car with a crazy cab driver - the exact reason I stopped using nyc cabs and only use Lyft from now on. Why are nyc cabbies so nuts? Looks like I’m back to Lyft only. Curb may seem affordable but it’s a scam… (and very stressful scam at that)

App is SO SLOW. It is ridiculously slow. And them forcing you to rathe a trip each time is annoying. Then after you rate the person, seems like it takes a couple minutes before you can actually close the app. This app also started charging riders that cancel a request, but they don’t penalize the driver when they accept your ride request and then cancel, which happens A LOT! I have never cancelled a ride as it’s like winning the lottery when you get a driver to accept your ride, at least in Chicago. This app needs a revamp and Chicago needs more cab drivers.

WORST CAR SERVICE I HAVE EVER USED. Honestly WORST car service I’ve ever used in my life. They are GHETTTOOO. I waited for a car for a whole hour before they passed my spot and waited at the end of the next block. I guess they were waiting for me to walk to them but I was carrying multiple luggage’s. Honestly called them over 10 times to get another car called. They said my car was “missed” and they have to process the order in the order that it’s received. Some were more helpful than others but basically doesn’t seem like they have enough cars in the network to run NYC. So I waited a whole 2 hours for my car to come and that was only after being talked over by some Filipina woman named Kelli who provided me no solutions then hung up on me. Everyone was incompetent at getting the job done and the customer service was the worst.

Not the best app. I decided to give a chance to Curb specially because the prices don't surge here but in the last two occasions the app shows that the car arrive when it's still 2 blocks away. On both times I didn't see the car moving anymore so I tried texting and asking for a call back to make sure the driver knew where he/she was going and texting never shows the message going through and if I get a call back I can just hear myself talking. Meaning, I am never able to contact the driver. The last time I had to cancel and get another car company.

Charged for two rides I did not take AND kept getting excuses the problem was someone else’s. I had been using Curb for well over a year and everything has been fine. This week, I tried to get a taxi using Curb. The driver excepted and, while it still showed he was four minutes away, a notice came from Curb saying I had missed my ride and indicated that I would be charged, which I discovered I was charged. I tried a second driver and I noticed popped up that said I was in the cab. The cab had never shown up. The app showed that I was in the cab for well over an hour. I was also charged for that. An email to customer support never received a response. And that was the only method anyone gave me to contact Curb. One thing that will make me go to battle is being cheated by a company like this.

Charged twice. Used Curb once, got screwed. Will not use again. I used the app for the first time, and all was well for a bit. Later that day, I get an email that my credit card wasn’t going through and I should pay with a different card. I looked at my credit card account and the charge was shown as pending. I let Curb know that it did go through, was pending, and I would call my bank if it didn't go through. Well, they ran the card again resulting in two charges, then proceeded to ask me for receipts, if I had “pressed pay” twice, etc. No...I explained the situation, WITH the email trail and still they were not reversing the second charge. Then they just ignored me. I had to go through my credit card company to dispute the charge.

Lots of spam. This app works well. I downloaded it while I was in an extended stay in NYC because the Lyft pins kept dropping random places. I love not having to carry cash, especially for those long rides. It is also great that the app works in other parts of the US. Beware that this company definitely sells your information to some sort of third party. Almost immediately I started receiving spam on both my email address and my cell phone. I wish I had used another email because now I can’t get rid of it! The text messages are also super frustrating and make me question why I downloaded the app to begin with.

super helpful app. This app has been very helpful for getting yellow and green cabs in NYC. (I prefer such cabs to uber but couldn’t go stand on the street with my thumb out after medical appointments.) Seeing the driver’s progress toward my location is wonderful, and being able to request a cab up to 48 hours before is a game changer, too. Current version of the app works fine on iphone and ipad (was crashing on startup on ipad but I fixed that deleting and re-installing the app which now works well).

No Support / Extra Charge. What could be a great app has turned into a nightmare. I used this twice to get to the airport for a flight. We had issues with our driver not picking up where we were supposed to and had to walk to meet him despite booking in advance. Then you are unable to adjust the tip so I was forced to still tip when I had to carry my luggage .5 miles. I also have received an erroneous charge on my card for a ride I didn’t take. As mentioned above I have used this twice but now have a third charge on my credit card for almost a week with no response from support. Stick with real ride sharing apps. They are at least trustworthy and have support that will answer you.

Pair & Pay works, ride hailing v glitchy. I use this app primarily when I hail a yellow cab irl; I enjoy the pair & pay feature. I have also used the “ride later” feature to book rides to the airport in advance and that works fine. But as an alternative to Uber & Lyft, the “ride now” feature is very slow, and never seems to load properly. I usually give up and book with one of the other apps instead, despite the substantially lower prices that Curb offers. It’s a shame, as I was initially happy to see an app that was helping to pull the Yellow Cab industry into the 21st century, and I’d rather avoid surge pricing where I can.

Overpriced and rude. Never again.. My first time using the app was getting out of LaGuardia Airport to go home. Usually I take Uber but this time I decided to go with taxi through the curb app this was a HUGE mistake. Not only was my ride $67 compared to Ubers TOTAL rate of $37 for the same exact route but the driver also made an incorrect turn delaying the ride and was impolite. On top of that I was not able to get my $5 off because it was a pair and pay ride which is ridiculous. There was no clear price upfront and I was slapped with an unexpected toll fee which I believe should be covered or AT LEAST mentioned before hand. I will never be using this service again. I’m sticking to Uber which is more upfront and provides better & more polite drivers.

Can’t logon. I have downloaded this. Put my correct email and iPhone in the set up. Created a password per spec, and get an error message saying I have an incorrect email or password. I’ve checked it over a dozen times, same error message. I hit the reset button and it said that it would send me an email to reset password. I’ve never received any emails. Not able to reset password. I’ve sent emails to Support. Got an email back explaining the same process I’ve just been doing the last dozen times. I’ve even used an old email address and created a new password with the same bad results. Maybe this works for some people, not for me. No Support whatsoever, at least for me.

Works fine for paying for rides, useless for hailing. I can pay for my cab rides just fine using the app, which is nice, but hailing using the app simply takes too long. It buffers, and buffers, and buffers, and before it so much as finds a cab I’ve successfully hailed one the old fashioned way. One time, after I cancelled, I got a call from a cabbie saying he was waiting for me. I got a notification about my cancellation so I know it worked on my end, but it would seem the app has even more problems on the driver’s side. I still suggest getting the app to pay for rides, but the developer needs to make serious improvements.

You will pay extra!. While this app seems to be a great idea and it does work as it says it does, you will pay much more to use it than you would just paying cash or using your credit card in the cab. Two important things, 1) they charge you $20 even if the fare is only $3. I’m still waiting to get the refund on three rides. I should have read the reviews on this before actually using the app. 2) They charge multiple fees on top of the regular cab ride. I was charged a $3 CC fee on each ride. I’ve emailed Curb to get an answer on this with no response. Use cash or another method of payment than this app. It’s going to cost you much more to use this app than just a cab ride.

Just 1 Problem. I love the convienice or Curb, especially having my receipt emailed to me and not having to fumble with cash or cards. The 1 thing keeping me from giving it 5 stars is that you can’t change payment methods once you start a trip. I have both a business and a personal card attached to my trip and several times I have had to cancel my trip and pay with a card because I forgot to change the payment method before pairing. With Uber & Lyft I can change payment methods right up until the meter stops - why can’t Curb work the same way?!?

Horrible!. This app takes forever to load, then by the time it’s ready to find you a car, the rate has changed and you have to start all over again. I cancelled multiple times because I thought it wasn’t loading, then I finally got a cab assigned to me and it cancelled the ride. Over the course of trying to book one ride, I was able to check Uber and Lyft 5 times each. Ultimately after 20 minutes of no ride loading I gave up, deleted the app, and paid the extra $30 for the Uber. I really wanted to use this app because the pricing is better and I’d like to support the taxis, but please fix this functionality! It’s impossible to use if it takes over half an hour and multiple page reloads just to get assigned a ride!

This app saved my life. I have a lot of anxiety and sometimes I need Uber or Lyft to get to work. I recently changed banks, my current bank doesn’t work with Uber OR Lyft so I was late to work one day bc I had to call a cab and had a full on mental breakdown because she said she would be 40 minutes. This app, I don’t get mental breakdowns 😂. And I can pay through card. Amazing. Puts me at ease. I love it. When they are able to give me an ETA they do, and I don’t have to call it’s so easy.

Broken Payment & Lack of Customer Service. I have tried to use Curb many times, sometimes it works but most times it doesn’t. I used Curb on Friday, 10/7 to go to Newark International Airport. When I arrived, the payment machine was frozen. I had to wait for 20 minutes while the driver tried to call Curb to ask them what to do (they never answered). Meanwhile I was going to be very late for my flight so I ended up just venmoing the driver and I was going to try to get a refund from Curb. I sent an email to Curb on Friday night and they still haven’t gotten back to me. The payment on the curb machine ended up going through. Therefore I was charged twice for my ride and since the driver waited 20 minutes for the payment to work, the charge increased by $10. I’ll be sticking to Lyft and Uber from now on.

Can’t actuallyhail a cab!. I’ve tried to use this twice now for hailing a cab and have just wasted a bunch of time. In Queens, I tried to use it during a time when Uber was very expensive and the app wasn’t showing the option to hail a regular cab, just the black cabs and it could never pair me with a driver. Then I tried to use it in Manhattan and 5 drivers cancelled on me. One even called to tell me he was on his way and then the app notified me that I had to be re-paired with another driver. I would try to call the drivers and the system would hang up on me so there was no way to get in touch with any of them. There is something seriously wrong won’t the app or service. Don’t waste your time.