Westpac App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Login field error. The login/username field limits you to numbers only, my login isn’t numbers only. No mobile deposit, plus being a bank this app should have 2step verification text codes, last century banking compared to the us

Crashes on iOS 16. I know it is beta software but since I couldn’t find another way to provide feedback here it is - the app does not work on iOS 16 yet and crashes on start up. Please fix it for us early adopters!

Fantastic app. As a first time user, I found the mobile app to be extremely quick and easy to use. I will be using the mobile app for all of my transactions.

New keyboard feature disables native predictive text. The new keyboard has bugs that have effected my native keyboard and make it difficult to type (ex. disabled predictive text). There doesn't seem to be a way to fully disable the keyboard functionality as it keeps prompting me to add it while using the keyboard even though I removed full access. I had to delete the app.

Favourite Payment is gone. The new version has removed the best thing about the Westpac app. If you pay for some service that was two taps and done, with notes and fields all pre-setup.

Literally impossible to use. There's no way to login if your username has letters. Looks like it's been this way for months - pretty amateurish work!

Login error. Why the hell is the login username limited to only numbers and won’t even let me paste in my username which has letters and numbers!?!? This needs to be fixed ASAP!!! And needs two step authentication! Which I could put 0 stars..

Touch ID doesn't work.. It used to work when I downloaded the app but now it doesn't let me log in using my fingerprint. Ps. Called westpac customer service...they wouldn't help and suggested that my phone had a problem. 👎🏻 That's absolutely incorrect as I use Touch ID to unlock my iPhone everyday & even with apps like 1 Password.

Rewards website doesn’t open in Safari!. From the mobile app on iPhone - try to open the website for rewards (safari) and the website glitching!! disappointing!!

ApplePay!? ApplePay!? ApplePay!?. Please put your customers first and support ApplePay already.

DOA - Can’t log in at all. This app is DOA. The new app forgot my customer ID. I entered it pasting and manually and selected the Signin button. Nothing. Screen flashed and didn’t produce any error or result. Can’t go to a branch as I live in the US. The new app is an abject failure.

Very Good. It's a very convenient for us young people to check our account status. Thanks for all the convenience and the supporting of Retina display.

Insane hold times. The app is good for the things it does. But some things it tells you to call. But now hold times have been made insanely long (20 mins is common) presumably to drive you back to online. So things, like signing up for PayID, are essentially impossible without going nuts listening to someone telling it’s much easier to do stuff online for ages !

Very cool app. Amazing banking app. Well worth exploring. Traveling overseas and used features to lock my credit card, alert bank I was in US and changed my limits so I could purchase Christmas presents. It was so easy!!!

Clarify this is for Australia. After multiple failed attempts at signing in, I learned this app is for WestPac AUSTRALIA. The WestPac NEW ZEALAND (what I need) is listed as WestPac ONE in the App Store. This is highly confusing. Request that the developers update this app’s name and logo to more clearly identify this is for Australia. Thanks!

Great. Great app. The only thing it needs is a pin number login like the anz app.

Light and responsive app!. App is light weight and responsive. Would be better if there is feature to send push notifications in app for bills, daily balance, etc.

Can not transfer funds. It takes me so long to transfer funds. Matter of fact I can not do it on this app as it just never appears. Even when it does then I try to select my accounts and it still doesn't let me. Not happy.

works but where's the real online banking?. works as advertised hence the three stars but westpac u know what we really want - a proper online banking app or at least a web interface optimised for mobile banking. the current web interface is too unwieldy for phones

Old app way better. Bring back the old app

Overseas banking. Excellent customer service! The customer rep solved my problem when I called from overseas in a courteous and knowledgeable manner and was fast. He was a good listener and efficiently walked me through the app and, presto, done! Couldn’t be happier!

Shame. The app is falls short when compared to the full functionality provided by the Commbank App. A link to the online banking section of the webpage is quite frankly very disappointing given the user cannot easily navigate the online banking screen without panning and zooming in and put. Group Technology should be shot for developing this piece of useless application. When is a dedicated app going to be developed????????????????????

Overseas benefit appreciated. I live overseas and the app now makes Australian banking so much easier, saving time while assured of my banking security Design of app is world class, perhaps superior to my US banking apps now using face log on is great!

Doesn't work in New Zealand. The app seems to function well enough, but it only works for Australian branches. New Zealand branches are not included, which means I don't have a use for it.

Terrible. Worst app of all banks. Compared to westpac online banking it seems marginally more modern but still looks like it was made in the 90s. It's slow and clunky to use and poorly coded.

Westpac banking app. Terrible App, keeps freezing and I can't log into my account. Fix it Westpac!!!!!!

Amazing upgrade mobile app. Wow well done on the refreshing upgrade that was needed. I think you nailed pretty much, each section has been properly planned and thought out very nicely. Especially the first three sections: Home - great overview over the account. Quick and easy way to dive into each one. No clutter, very clean UI/UX Cards - actually packed in a lot of real features, love the swipe left and right between cards. You guys totally nailed it $ - awesome quick load actions to use most common actions like transfer funds. Love how it pops up as well As someone that’s been with Westpac since first online banking website and first mobile, I appreciate the long road it’s travelled over the years. Congrats! The only part that is a little slow is the product and profile sections - where you decided to go for an in app web browser. Why didn’t you just preload the data so it loads instantly instead of waiting for webpage to load. Even if it loads previous visit data right away while it refreshing content. On a good note - you put in some nice spoilers like Change app icon and other colors. I hope the customers appreciate the time taken to put this together for them. I know how hard it is to do it

Medieval. Seriously. A banking app that will only accept a 6 digit password consisting of only numbers and letters. That can be hacked in minutes. You. Cannot. Be. Serious.

Frequents technical issues and bugs. You can always count on this westpac app to let you down when you most need it. From log in “loading” issues to cardless cash page not loading due to “technical difficulties “ . Would be nice of this multi billion dollar bank invested in an app that makes reject shop look 5 star.

Serves its Purpose. Decent app.

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It’s good, ordinary , there is room for improvement. This banking app is well built but lacks a few good features things which other bank apps offer. Especially the onscreen credit card statement balances. I used to be with CommBank and it use to show the current balance on the monthly statement on screen when I open up the credit card tab. It shows monthly statement balance and also shows real time balance owing to be paid for last statement to avoid interest charges, without even going into statements tab., But on Westpac app I got to open the statement tab, find the statement ,open the statement, find the amount you got to pay and subtract the amount which you have already paid. It’s chaos on westpac app. You got to make it more simpler . Bring this feature on your Westpac app, then I will give you 5 stars.

App doesn’t work. Since updating to the latest iOS 14, my westpac app at least doesn’t allow me to sign in using Face ID or a passcode, it doesn’t even allow me to select a different option, every time it says that “only you should have Face ID set up on this phone” (which I do, because it’s my phone, so it doesn’t make sense why someone else would have their Face ID set up on my phone) , it also doesn’t allow me to view quick balance, it keeps saying that I need to sign in because they need to “update my information”, yet it’s all updated. Tried uninstalling and reinstalling. Interestingly enough the app works fine on my iPad which is running iPad OS14, so really quite frustrated.

0/5 starts if it was available. PLEASE CHOOSE ANY OTHER BANK. I went Into the branch, waited over an hour to open an account. Just to get home and the person had in-fact not opened anything and for me to not exist in their system. Hours on hold to figure out the issue, said I have to go back to the branch, I asked what do I need to bring, they said nothing. Which on my 1 day off I did and stood in line for 43 minutes again just to be told I needed all my id paperwork with me again to restart which I did not have. The person was extremely extremely rude and appeared stressed about the atm machines being broken. 0/5. It was an absolutely awful experience

WESTPAC mobile banking. While I’ve managed to download Westpac Mobile Banking on my iPhone, I cannot find it when I tried to search for it on my iPad in Apps search. I want it on my iPad so I can access Cardless Withdrawal which doesn’t seem to be an option on Westpac Banking For iPad. When I’m on my iPad in Apps and search for Westpac Mobile Banking it doesn’t come up as an option. Cardless Withdrawal just isn’t on Westpac Banking for IPad so how are other ppl accessing Cardless Withdrawal on their iPad?

Still No Apple Pay. Westpac promised Apple Pay as soon as it was available in Australia, and despite it being available here for YEARS and at countless other Australian financial institutions, Westpac still has not implemented it or kept its promise at all. Primarily because they are deaf to the priorities of their customers, and fundamentally greedy - since they can’t extort maximum monetisation from customers using Apple Pay, they simply won’t ever support it. I’m changing banks, and I won’t miss this terrible banking app or the placating false promises of ‘modern banking’ at Westpac. PS For the benefit of your unfortunate remaining customers, consider updating the app for iPhone X now that it’s been out for MONTHS, or at the very least changing the crappy Westpac helicopter image you’ve forced on us for the last five+ years every time we open the app. We get it. You have helicopters, but still no Apple Pay.

Don’t fix it if it ain’t broke. Disappointed that the new app version does not allow pairing with Apple Watch. I found it very useful to be able to check my balance and minor things like that (find an ATM) without having to get my phone out of my bag. I get the “space for more features” thing, but I’m not sure I’ll need most of the features. I just want a simple and convenient way to check my balance. Can you do a stand-alone Apple Watch app? Please just stop with the more more more, and just keep it simple, accessible and convenient.

So much room for improvement. I am currently with 3 different banks (Commonwealth and ANZ) and Westpac by far has the least user friendly and clunky app. Commonwealth's app is intuitive and it's user interface is easy to look. The graphics transitions are smooth giving the appearance of a well running app. The app also allows the user to change the order of the bank accounts and displays an overall financial position. ANZ's app is much the same, with the addition of being able customise an accounts display picture. Once again an easy to look at UI and easy to use. Westpac's app however is the opposite. The UI is not pleasant to look at, and the transition between pages is slow and disjointed. There is no overall financial position or option to reorder or hide bank accounts. It's frustrating there is no ability to personalise the app to the needs of the user. Also, Westpac's sales technique of displaying current offers (savings accounts, super accounts etc) which are irrelevant to the user with no option to dismiss is just annoying. As one of Australia's 'Big Four' banks, it would be nice to see some of that profit go towards developing a half decent app to benefit it's customers. If I had the option I would not continue banking with Westpac due to its poor mobile banking and online banking.

No Apple Pay ?!?. Wondering why there still is no Apple Pay ? If in the next 3 months it still has not arrived I will be moving to commbank. Also another issue is when I purchase something in store it won’t tell me on my banking instantly what store it was made at and the date will change later, so if I pay $5 for a coffee on Tuesday the 1st on Thursday 3rd is when I’ll be able to view the coffee shops name and and it will not have Tuesday date. 2 small issues but other then that the app is perfect!

Update is so bad my first App Store review is for this app. The new version is so terrible and disappointing that my first App Store review will be this. There was no upgrades, only downgrades. New update is terrible - I deleted and reinstalled the app because I was operating on the older version which was fine other than being ugly. Thought the newest updated looked interesting and had high hopes seeing how commbank has many features such as being able to track what I’ve spent my money on. Turns out the new version of the app takes way too long to load and sign in (old one was 2 seconds to load and very immediate sign in, new version takes 30 seconds or a whole minute.) I don’t want to wait a long time just to access my card. So disappointing. This might be the breaking point where I move to commbank seeing how great their app is when I’ve been too lazy to move banks. The basic features of westpac now takes way too long, and commbank has more appealing features on top as well.

Not so good financial app. This app is very very slow at times on my iPhone 13 Pro max. I set up password only login mechanism what I noticed today is it allows me to login with 2 different password which is scary. After Resetting the password again allows to login with old password. Tried to enable Faceid, it logs me out and then allowed me to log back in and takes me to some old version of the app which doesn’t have controller to go back or home. This app is absolutely freaking me out. Please don’t tell me to upgrade app, bcz it’s already in the upgraded version. Hope Westpac spend some more money in making app more reliable and user friendly.

last update is confusing. There is a flaw in app for location access (may be cached location access) . i was asked to allow access to location at launch through a full screen message. on settings screen (ios) I was not able to see the location access setting because iOS had not prompted me for locarion yet. it was a blocking loop and only way to get out of it was to skip and exit from alert. only then ios prompted for location access. reproduce steps: have functioning app and complete login after allow access to location. reset ios settings (settings -> general -> reset -> settings reset). open westpac app after reboot.

Room for improvement. The developers are to be commended for what they have created, and I definitely find this app to be very useful. However, I would like improved usability in terms if interface and what this app can add value-wise. I would like my expenses presented in graphs to facilitate budgeting and give me a better understanding of my habits. I want to have access to data that is sortable by category (finance, utilities, etc.) and this is a feature that Westpac is sorely behind on. Not only other banks in Australia have already implemented this, but my home bank has had this feature since its inception. A feature to connect to the wallet / apple payor, and link directly to paypal / other applications that have payment options would keep me from having to input my information in all these separate apps.

Quickview bit working. I thought updating the app was always to make it better and improve it doesn’t seem that way to me. Quick view doesn’t work for me keeps telling me to go to settings I do this and the quick view is on and the accounts are selected once I have done this and click done the quick view is still not working. Face unlock didn’t work for ages as it kept asking for my customer number and pin even though it kept telling me face unlock was set. People rely on this app can’t believe it gets released and not tested first as it obviously doesn’t happen. Please fix the app the last version before the update was working brilliantly.

Not terrible, not perfect. How in 2022 can a bank not display transactions in the order they are processed in? For example, the account has $500 in it. I spend $250 at the shops on Monday, I deposit $600 cash on Tuesday and $300 is direct debited on Wednesday. Yet the accounts will show the direct debits came out before the cash was deposited, putting the account in negative before adjusting for the deposit. Also makes it hard to follow transactions made on a Monday when the account later says they were actually made on a Tuesday. Bank of Melbourne didn’t have this issue and seeing as Westpac OWNS BoM, this shouldn’t be too hard to fix.

Mediocre. I’ve been a loyal westpac customer for over 10 years now. I’m a bit annoyed with this update. When I transfer money or pay someone for some reason my accounts won’t update with whatever is left in there, also doesn’t have an option to refresh it. I have to close the app and open it again to see my updated balance. Also, this is a big one. No Apple Pay or tap and pay like option. This is one that is going to hurt and I’ve seriously considered changing banks because of this. Even if not Apple Pay come up with something for us customers to use.

Latest update. Overall, I have no problems with the layout of the app and it’s accessibility to certain features. I love almost all the new aspects of the update, especially the Face ID for login, however since the update the app has taken forever to log into and it often times out. At first I thought it may have just been the Face ID but I changed back to password log in and it still timed out. Unfortunately it’s not really a connectivity issue as I have had this problem at multiple locations, where half the time I have full 4G connection or above average internet speeds. Takes about 5-7 times for it to finally not time out and let me in the app, still takes a long time though. Before the update, logging in was almost instantaneous, no matter where I was, unless I had absolutely awful connection.

Much better App, but still a long way to go. Improvements required. 1.) Searching credit card transactions. I find that unless you’ve got the expense exactly matched (capital letters, spacing etc.) the search field comes up blank when searching for previous transactions 2.) Home Loan account details, only shows contracted repayment amount. Doesn’t show what you’ve set to repay. Also, no easy way to edit existing payments. You have to go and submit a new amount 3.) Home Loan account details. There is no easy way to view years remaining on loan (factoring in extra repayments). Also no current way to adjust repayments and see the remaining loan in years and months if you make extra or less payments. 4.) No categorisation of spending (including credit cards) so that you can see what you’ve spent on a monthly basis and where. If these were addressed, it would cover pretty much everything that anyone would need from a banking app. Other updates required are bank / product related, not app. But having the ability to open and link multiple offset accounts would be amazing! Like CBA does.

Quick Balance not working. Since the last update, my quick view is not working. It only works with my Business profile but I only want to see 2 of my personal accounts. If I select them, it says: We can’t show you your quick balance It always worked before. One of the account is available on my business and personal profile, so I have to use the Business linked one but I can’t see the rewards on the Business profile. It’s broken and I’ve even try unlinking everything and relinking it. Good thing I only have 2 credit cards, we move all our accounts to another bank that has a much better app.

Some notes to consider. Hi Westpac Thanks for everything but I have just moved all me accounts over to ANZ. This is because 1. ANZ has better interest rates on their savings accounts (Progress saver has a 2.39% interest rate) and I can transfer money when needed instantly 2. Their application is simpler to use and the layout flows better 3. You can quickly get through to the call centre using an auto call feature on there app which allows you to skip the first part of the call centre options. 4. Apple Pay 5. There’s more bank card designs that you can choose for their debit accounts. This makes it easier to know what account your using to buy things with. 6. You can apply for new accounts quicker through their app 7. They have a section of there app which displays the most common questions. It’s quite a list, but I just wanted you know. I’m not saying that Westpac is a terrible bank, I am just sharing facts. Personally I think the bank needs to step up their game because otherwise their really going to fall far behind.

Could be better. Whilst it does the job of online banking well, its design is poor. This app needs a total overhaul. The login process is messy - it’s as if I’m entering a second system when I want to view information. The app looks like it hasn’t has a design change in years. The UI needs to be redesigned to look more clean and seemless throughout the entire app. A simple change like having a picture in the background instead of a white page would make the app more fun to use! Also, this app does not support the iPhone X screen size, which is pretty ridiculous. Access to certain settings like PayID is annoy too. The apps of other banks like CBA, NAB and ANZ, all have modern designs that make the app more fun to use - so why doesn’t westpac redesign theirs?

New Update. This contains endless features to ensure customer service is met. However an additional feature which would be highly recommended and asked by many customers is the feature which allows customers to analyse how much of their earnings/savings has been spent throughout the day/month and annually. Please consider this option as many customers are so eager for this feature within the westpac online banking app to be released

Perfect except for lack of Apple Pay or an alternative. Perfect except for lack of Apple Pay or some sort of tap and pay solution like the one CommBank has. The upcoming Beem is only for transferring money person to person, not for paying retailers at point of sale, so it’s pretty useless. The upcoming wearable solution also isn’t very helpful as I don’t want to have to wear a separate item just for Westpac banking. It would be great if they at least had a device that attaches to my keys or similar - if they can do wearable tech I don’t see why they can’t make a device that attaches to a key ring. Most wearables are worn because they need skin contact to measure variables, I don’t see why we’re limited to wearables for tap and pay banking. It would be great if Westpac just kept things simple and signed up for Apple Pay. If ANZ and many smaller banks and credit unions can afford to do it Westpac can too, they’re just unwilling to lower their margins. Short term thinking, if they don’t provide an iPhone tap and pay function in the next six months or so I’ll seriously consider moving banks despite being with Westpac for over 20 years, and I don’t think I’ll be the only one. Other than my Apple Pay gripe the mobile app is great, much better than internet online banking, hence the four stars despite the big whinge!

Very happy except 1 thing. I’m ve try happy with the features of the new app, especially they have listened to my previous feedback and now have notifications for when money goes in and out of my account. However, it seems that I have no longer received notifications for the money goes into my account (which it worked before) and I’m not sure why. I went into setting and check Notification, there’s still Push notification turned on for Credit transaction but I still don’t get notified. Can anyone check regarding this issue? Much appreciated

Absolute rubbish. As far as im concerned this app/ bank is just another way for westpac to take overdrawn fees from you because they never display your correct balance. Which i do not understand. I always transfer money from my savings, BEFORE i purchase something so that i know i have the correct amount. I check my account each afternoon to check to make sure my account isnt minuses anything ive missed. Then wake up the next day and somehow ive incurred a $15 overdrawn fee, for what?? When i went to bed my account still had some money in it. Ive transferred money before every purchase but according to westpac i have had no money in my account when i made those purchases which is absolute bs. How the hell can they keep charging me $15 when ive deposited the exact amount for that purchase before i even made it. They take the money amount immediately, it shows that i have said amount, but apparently somehow a few days later it says i had minus $60 even tho i just transferred $70 for i made that purchase. Purchases i made say 1st of april are showing up at 6th of april? When it is only the 2nd of april? Purchases that i just transferred money for from my savings to make purchase are showing that when i made that purchase my account is overdrawn? How the hell does that even work. I no longer trust this bank and will be changing immediately. Absolute robbery.

Ms. Your finance manager, Mamun, is exceptional. He goes beyond and above to offer an extra ordinary service to WP customers like me. Things do not end just simply by putting a dot as other finance managers of other banks do. He analyses the problem of the customer then tackle it with his years of experience where results are both beneficial/fair to both parties. He guides/updates us every step of the way. Customer service post settlement was also present by continually offering other services that will surely benefit us e.g home loan insurance. He is a jewel. We are glad that we found him again after more than 5 long years. Thank you.

Terrible app, terrible service communication. There was no warning that the most recent update would stop the current app from working until the new app was downloaded, which meant I had to download the appin the middle of the fuel station checkout so that I could check my balance. The app then told me my 4 digit passcode was wrong when it wasn't, so I had to search through my documents to find my manual login details. Fortunately I'm tech savvy enough to have been able to do this, this would have been much more distressing otherwise. The app also has a bug where it always tells me I'm locked out of my account due to security concerns, so I have to close it and reopen it to make it work. Do better Westpac.

Shockingly bad banking app. I’ve used a few banking apps by smaller banks, and Westpac has really impressed me by how terrible their app is. Not only is the layout confusing and doesn’t provide the info you want/need but the app is slow and often fails to load entire pages. I’m pretty shocked by this considering they are such a large bank. What’s even more disappointing though is the lack of customer service they provide. It is far worse than any other bank I’ve been a customer of, and I’m genuinely surprise a bank would provide such poor customer service. I am only with Westpac for their travel cards, and would absolutely not recommend becoming a customer of them for everyday banking.

Ok, but requires some work.. Recently downloaded this app when I switched to Westpac from Commbank. I think there are a few things that are clunky and could be improved. Like, a grand total of all the accounts would be nice, and less clutter and words on the pages. Otherwise it's easy to transfer money around, which is obviously crucial, but I do think a total amount of money would be helpful. I think the commbank app was more user friendly. I dislike that if you set up the sign in using finger print ID, you do not have the option of using passcode. So if it’s cold or I have wet hands or my husband needs to access the app for me whilst I’m doing something, there is no possibility of that. That really must be changed.

Very bad experience. For starters, the transactions I make are out of order. If you brand yourself as a banking app then fix your main feature of tracking my money. The last transaction I make for the day could appear as the first one and the first transaction could be shown somewhere in the middle. Also with every update of the app the “goals” I set keep being either deleted or rearranged. Not to mention that the app just resorts the money in my goals on its own. How am I expected to keep track of money and feel secure about the bank in general when you rearrange my money without permission? Lastly the interface itself is not very intuitive and the app lacks many features that others have like spending trackers. If i could use another online banking app I definitely would.

👍🏼. My app has been a lot more stable since the last couple of updates, I’m enjoying some of the added features but still feel like they could make it even better and with more personalised features. I love how ANZ allows you to set different pictures on your digital cards in Apple wallet as it helps identify which card you need to use easier than my 3 red cards in my Apple wallet. I also have a few different profiles but one of them I use 99% of the time so I wish I could have that profile set as default instead of having to change it most time when I log in. It just makes it an added step I need to do before I can bank. Also needs Dark Mode.

New version lacks an important feature and very slow. With the latest update to the app, I am not able to view recent transactions in quick view, without logging in to the app. This was very handy feature for me and am sure many who wanted to have a quick view of the most recent transaction that affected the balance. Please bring back this feature. Your response doesn’t address my concern above and also the app doesn’t load 9 out of 10 times after logging in. I can get as far as the summary and when I click on the account to view the transactions, it just stays there with a turning circle. Very bad upgrade and is causing a lot of issues for me to operate and transact.

The search function is hopeless. This is the last straw for me. Switching to ING. I’ve persisted with the bugs in the app over the years that have left me stranded with no access to cash, told myself it was getting better since the new UX design was released. But today I just realised how broken the search function is. I’ve been using the search function instead of browsing all of my estatements or scrolling through all my transactions because, hey, it’s there and it’s so much more convenient to use. But I’ve realised all this time that it DOES NOT bring up all the results, sometimes it brings up 1, sometimes 5, sometimes none. You have no idea how much stress this has caused me and I’m finally cutting the cord.

Horrific clunky app. Having refinanced from CBA to Westpac we were considering changing all our banking across to Westpac... but after a week of trying to use the app there is zero chance of this ever happening. Not only is the app slow, poorly set out and unintuitive, but it also frequently breaks. When I set up the app I let it use faceid, and saw options to set a pin for the app. However faceid doesn’t always work and once setting up faceid there’s no way to go back and set up a pin for the app. I’ve searched through every menu in the app, as well as using the app’s search function - nothing shows up for “pin” apart from changing the pin for your card. There’s also no option to turn faceid off once you’ve turned it on. I’ve had the app crash, freeze on white screens, and even get stuck in a “chat with bot” screen with no button to close the bot chat - had to close the entire app down. The whole thing runs like a website that’s stuck within the app, rather than smoothly like a well functioning app does like the Netbank app. The UI always has the “sign out” button across the top of your screen, no matter what screen you’re in. Would not recommend Westpac for day to day banking, or their app.

Works but glitches too much. This app glitches too much. I can be trying to transfer money to pay for a purchase and suddenly cannot access the app. I can be just trying to look at my account balances and it tells me to check back later, 30 mins to an hour later same thing. I can never access the digital cards which makes it so frustrating when I am trying to pay a bill online but don’t have access to my physical cards. Also I get timed out at random times and twice it has happened when I was trying to make a funds transfer overseas, as if that process isn’t nerve wracking enough. And yes I have the latest version loaded and have even turned off my phone so don’t kniw what else I am doing wrong.

Update is not user friendly! Change it back or fix it!. The update might look better and have these ‘cool’ search functions based on some idea customers want to bank ‘their way’. But the new app losses all the intuiré logical Functionality, I cannot see my upcoming re occurring payments and how many have been and how many to go. It’s impossible from the main screen to find how to even get to payments. Also, when maki g a payment, the background is too smooth and blended with the colour of the box where you need to add amounts that you almost have to look to find where to put the figure in. Many other things I don’t like I could list but cannot be bothered. I really found the old app easy to navigate and straight forward. This version is making my life harder and annoys me and I no longer find it easy to bank with. Please fix this. My recommendation : keep the ‘look’, but revert back to the previous layout and functions. No customer wants to have to ‘search’ for the payment function or any other function fir that matter. They just want to find it and use it. This app makes customers work gor it. Not the other way round!

This app is great…. The new app looks so much better than the previous one! It’s good to see that the major banks are catching up with the times and adopting for the digital platforms. I’d also love to see some minor improvements to this app… 1: Work on making it so that transactions are in order of when they were made in real time, and so they’re not affected by settlement date/business days. This would really help me understand when I actually made the purchase! 2: I’d love to see this app optimised for iPads! Considering I like to use the larger screen sometimes it’d be amazing to have this new app properly optimised for iPad screens, and not a scaled down version! 3: Work on a new feature, that gives us insights into how we’re spending, how much money is coming in/out each month. This would surely help your customers better manage their money more easily! Overall, good app, it definitely is better than an app that used to be just a mobile version of internet banking on mobile!

Get into the 21st century with Apple Google Pay. The overall app is good. But 3 stars for still making us wait for Apple and a Google Pay. The ONLY reason I carry my fat purse into the shops is for my Westpac card. If I forget it, I just use my ANZ account or Amex. I had such hope with an announcement of an updated app. I downloaded and discovered the “digital wallet” is only for emergencies. You need to log into app. Hit details on your chosen account and wait for an SMS authorisation pin to enter. If you had people behind you you’d be holding them up and trying to hide your balance from them. Embarrassing! The “wearables” are only Garmin, Fitbit or their dedicated Westpac band 🙄 Get with the 21st century. I’m finding less reasons to stay with you.

Makes secure banking beyond easy. What more needs to be said? Switch to Westpac just for this app Everything is so incredibly easy and quick. You don’t have to remember loads of crazy long numbers, it just works, but it’s still very secure. I know most Aussies supposedly hate their bank... not me. Westpac makes life simple in so many ways, while other banks turn every little thing into a nightmare Pay direct to a person’s mobile number is neat (or get paid by just giving someone your mobile number!) transfer between accounts takes moments, checking your balance can’t be easier without putting on your phone’s lock screen (don’t do that)... accessing past statements takes seconds, making payments even oversees is just a few clicks I’ve banked with other banks overseas (major US-based global banks) and they’re about 25 years behind in terms of customer experience If you’re sick of your bank, try this one. Seriously (My only affiliation is honestly as a customer)

Lacking important feature. Please update app to include essential feature: to email transaction receipt immediately after transaction. This feature used to be excellent and used every time I made an important transaction (emailed from Westpac) Now, this is highly inconvenient to have to go back in to the payments and manually direct either a copy paste of details, or a screen shot of transaction but this lacks simplicity and ease that the email feature (one click) used to have. Please put this feature back in. I will seriously consider switching banks to have this feature on my phone - not having to use desktop. That’s not convenient on the go. I need this feature (email transaction from Westpac immediately after transaction, with the SAME button that used to be there..PLEASE PUT IT BACK)

A massively improved experience. This new redesign of the Westpac app is leaps and bounds ahead of the old version. The performance improvements are so much better and I love that you can swap back to the old 'classic' red app icon! I know that sounds trivial but I really didn't like the white one. Now that you have merchant logos and the more detailed transaction descriptions this is so much easier to find what you're looking for in the transaction list. My only gripe is that there's no push notifications for received payments. If you made that happen, real time notifications for received payments, this would be perfect!

Major flaw not just in app but westpac transaction history period!!!. I find it a major flaw and inconvenience that not only the westpac app but the transaction history in general is super delayed!!!! My transaction history is NEVER accurate! I rang the help line this morning to find out about this error and was told that the correct date of purchase does not show up until the merchant has collected the payment from there end which could be delayed by up to a week...some of my last weeks purchases are showing up on my statement as being made yesterday! It’s confusing annoying and most of all inconvenient tbh! Also, the women from the call centre knew more about my account history than I did because she could see the accurate purchase dates in her computer but I cound not! I’m sorry westpac but this is a major flaw in your system I should be able to access my own information well and truly before you can otherwise why the hell do I pay account service fees??

Had less issues before!. I like the new design of the app but there clearly are a lot of things that haven’t been tested before to release the update and I’m surprised those issues still haven’t been fixed. For example when transferring money to someone I can’t put decimals as the “.” Button isn’t active?! This is quite a big issue in my opinion. Also I have been trying to add a new payee via adding Bsb and account number, it keeps coming up with a pop up saying “sorry we can’t complete this action right now. Try again again later”. It has been the case since the release of the new app, I contacted the customer service and was told to delete and re install the app, nothing has changed... now I have to login on the web browser to do those things so for me there’s no convenience at all in this new app. Please look into those “small” but very inconvenient issues ASAP. Thank you

Easy bank app. I find the app very easy to work with and allows me to get a lot of my translations done. A few things you need to do are not there yet, but I am hoping they will gradually be added. There are a few things that I try to do that send me into a loop. Some searches return topics unrelated to the query. It would be helpful to have a clear list of what you can’t do with the mobile app. I can’t remember the way I got there but one sequence asks me if I want to transfer to Safari then gives me no options and from there I am stuck, no way forward or back. Please keep at it as is much quicker for paying bills on the go. I do wish that more of my regular billers would sign up for BPAY view.

Room for improvement.. The features and app all look good. But it’s a little clunky when trying to access things. Always coming up with “Error”. For example, Westpac encourages you to transfer and import your payers & billers, however they don’t offer many other banks to transfer from such as NAB. However they allow ING. But after giving them access to my ING, to then receive another “Error” message. Saying it can’t be done. I’ve tried multiple times.

App updates for the worse?. I’m not one for writing reviews but I felt the need to let Westpac know that the updates you have made to the app are actually not improvements! To see a list of debits/credits to my savings account I now need to touch the 1. magnifying glass, 2. touch filter and then 3. touch credits or debits. This function used to be able to be done in one touch. Then in a previous update it increased to two touches, now with this latest update - 3 touches! It’s quite annoying. I thought the point of improving apps was to make them more user friendly? An idea - maybe add the ability to save your filter as a favourite to save having to go through that process each time we log in. Then the date and amount filters can be secondary to the type filter.

30 Years Together. Dear Westpac, Thank you for being my security, role-model and friend. It has been a mutually beneficial business relationship for 30 years, and I proudly wear our association as a badge of honour. Yes, there were times when it looked as though I wasn’t going to make it through a couple of life’s hazards such as divorce and serious illness, but you stood strong with me throughout the bad times, and those bad times only served to strengthen our resolve to get through it together. And when we did, we were both highly rewarded for our patience. The good times naturally returned in my case. I am very humble and proud to continue my journey with Westpac.

Terrible App, poor load times, poor graphics, lacks significantly in comparison to most banking apps. I switched to Westpac recently as a result of a new savings scheme opened up to young people of a certain age. I was heavily disappointed with the app immediately after downloading, but persisted with the app in an attempt to better my finances. If anything, my ability to save has gotten worse because of the difficulty in viewing accounts, savings targets and expenses. There aren’t even breakdowns of expense areas, which CBA and Bendigo I know have had for years. To make matters worse, they never paid me the correct amount of interest. When I contacted Westpac about this it was very difficult to get any help because of poor customer support systems. Get up to date Westpac this app is disgraceful.

Love the app !!!. I love the new app amazing features but I would hope to see some update in the future which includes alerts for bills and subscriptions just like com bank has in their app and I hope to see alerts for the phone about when there is money deposited or when suspicious behaviour has happened and tells us when a website is bad or dodgy com bank has all these features for their everyday customers. I wish there was a feature where it would budget and predict savings and show what bills are due and any direct debits .

Needs improving westpac. This app has needed improvement for years, no improvements to be in line with other banks such as commonwealth. No Apple Pay (still!!), no notifications when you get money deposited eg salary. But the worst part is I always have recurring payments set up and you are meant to be be able to edit a single payment amount once off which I need to sometimes when a bill is a little more than expected, and every time every update there is a bug in this page which will not let you press continue despite every other button in the screen working. So frustrating!! Disappointed.

Push Notifications for Credits and Debits. Good to see push notification functionality for credits and debits is finally added. Unfortunately it only works on Card debits and not on Credits into your bank accounts (I.e. When you receive a payment or your salary into your bank account) the feature is enabled but never shows up. Tested a few times by having people send me money and sending myself money from another bank. Tested on an iPhone 12 Pro Max.

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Frustrating. App forgets my saved customed ID constantly. Very frustrating

App not working iPad. Hello, the app is not working on my iPad. Any clue what’s wrong? Thanks, Lucy

Westpac spp. How can I find out if the westpac app is the latest secure version of the app? Your latest advice says that customers need to make sure they have the latest version of the app, given the current data breach at Optus It’s very frustrating . I have spent nearly an hour trying to find out if the app software on my phone is the latest. There’s nowhere to see a message of an alert that says ‘this version of westpac app is the latest ‘

Crashes at Touch ID prompt. Crashes as soon as you enter your fingerprint. I’ve got no money in this account yet and given that I’m not yet invested in this bank, I’ll probably put my money in an Australian bank with an app that works. This is a huge convenience factor.

Crashes. Unusable

Too easy. A super easy to use app and everything works the way it should.

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