dangityourecute - I love the chase app
I’ve been using the app for over 4 years now and I’ve had no problems using anything. Mobile deposit checks works great, everything gets updated and I can pay off things whenever. The only problem I had was recently where I got a new phone number and my old number got disconnected, and I didn’t go into my chase app or the chase website to change it right away. I got locked out of my account for a total of 5 days. I called chase and got transferred twice and then had to wait for a call from one of them which I missed. Just because the only way to confirm it’s me is to send a text to my phone number that’s on chase which was my old number (which is disconnected). They kept saying that’s the only way to get into chase. This only got resolved because I got a “fraudulent activity” email. So I call them and then they finally confirm it’s me. And I’m able to change my phone number this way and get a new password for my chase app. That was definitely a hassle which was my fault in the end. But it’s good that the security is so good on the chase app.
*dude1.0* - Terrible Customer Service and App
First of all I rarely leave negative reviews, if my experience is less than satisfactory I will simply choose to leave no review rather than a negative one. That said the Chase bank as well as their app left me little choice. Let’s start with the app. For weeks I could not even use it because every time I tried signing in it would crash forcing me to use a cumbersome web browser for my mobile banking. Once the app started working (about a month and several updates later) I found it to have way less features and to be much less organized than any other banking app I have used. This alone was disappointing however their customer service is even worse which I find quite disturbing for an organization that handles ones finances. They seem to know very little of what they are doing as they misplaced several important documents that I had faxed them directly from a bank branch claiming they had not received them forcing me to spend hours sending them though several different formats. After this I call back only talk to a different representative to find out they had received the fax a week ago when I had sent it originally. This alone was very frustrating but to make it worse customer service was very unfriendly and unhelpful which I found quite unprofessional for a banking institution. Sadly from my experience I would not recommend this app nor chase bank itself. Sorry
cdjewell.net - Great but missing one key feature
I have an embarrassing number of Chase accounts, including multiple credit cards and a checking and savings account. I used to rely on text notifications to know when any activity occurs, but in the iOS ecosystem that meant texts arriving to my phone, watch and laptop. Ugh. So I switched to Chase app alerts. Here's the issue: when there's activity, I see there's a number next to the badge icon. I open the app. There's a little blue dot indicator by my profile icon. I enter my profile. There's a visual indicator for View alerts. The next screen is my long list of accounts plus "Security & other alerts" and no visual indication (bolded text or new alert number count) to let me know behind which door these new alerts reside. So I have to open them all and check the alert date. Similarly, the per account view of alerts doesn't distinguish new alerts from old alerts through, say, using bolded text. I'm a web developer and know these changes would be trivial to implement but a massive UI improvement. Chase developers, are you listening? Two other features on my wishlist: alert sounds and the ability to manually sort my credit cards (currently alpha sort).
Zoeyxoxoxo - If I could I’d put no stars
This app is TRASH. Matter of fact throw out the entire bank. The online app and site make it IMPOSSIBLE to manage your money (that you have on a card in your bank account, not cash lol) because transactions will take days to process -even though any charges would ALREADY COME OUT of your available funds- but once it processes you’re negative because the app is saying you have x amount of money when you DONT. I’ve been charged 5-7 $34 over draft fees in the same month (in may) because I kept going negative from all my transactions being switched up. They switch the order of transactions as well. Last night before I went to bed I had $370 in my account. Today I went grocery shopping and spent $115 (including on once cream after.) and once I got home I had $4. This is because of how bad they mess up your transactions and when it says you have an amount of money in your account, know that it’s wrong because it will change without you knowing and then you’ll have no money because you thought you had 350 and spend $115 bearing in mind you have 350 but then go and check your funds and there’s $4. Do not use this bank. They steal your money and mess up your transaction history making it impossible to actually manage your money. I’ve been dealing with this for about 2 months now.
Serge s... - It's excellent, packed with technology
I have done a review of the chase app over a year ago and had a lot to gripe about. I hated the fact that you had to accept quickpays. I also hated the fact that you needed to login to conduct transactions after you used your finger print to get into your app. Both of these annoyances have been fixed with this update. I absolutely love the way chase deducts the money for Bill pays right on the spot. It makes your balances so much easier to manage. I love the freshness and the high-tech feel of the app. One area for improvement would be to allow a direct dialed phone call to a representative right from the app having already completed the authentication process. Also, allow the app to show images of all transactions, including deposits just like BOA does. Other than those 2, the app is perfect.
Update. I also love managing my brokerage account right through the app with the ability to move money quickly between my brokerage and checking account. This app is really the best of the best in the banking world.
Madstoney - A fantastic app when I can actually access it
I have used the Chase online banking app for 7 years now. I have always raved about how convenient and secure it is. I have never had a single issue until the last couple of months. I have had to reset my password more times than I can count. I will reset my password, write it down somewhere where I can remember, allow Touch ID, and then I am able to access my account for a glorious 3-5 days (maybe). It’s awful. This problem has gotten so out of hand that I will most likely be switching my bank. The resetting process is ridiculous. Security questions, SSN, credit card info, other personal info, etc. After a few days of going through the process again, I will start to log in to my account, only to be told the password is incorrect. It is never incorrect- the system just has a glitch. Has anyone else had this issue? I pay bills with the app, including my credit card (which is through Chase). It’s not just a problem with the app either. When I try to login with my computer, my information is still “incorrect”. I don’t always have the time to sit down and reset everything again. The app is wonderful when I’m able to use it, but the fact that I barely can cancels out any great feature. This is a major problem that needs to be fixed.
Vonnie Mama - User Interface
User Interface is very user friendly. Options are easy to find and use. Always new offers and options. I would, however, really like to see a pop up window with instructions/explanation of use in instances where the user continually gets an error of some sort and can’t figure out what they’re doing wrong or need a definition of the option they’re trying to use. For example there are some that I’m not sure what they are and therefore I don’t use them. Whereas if there was say a question mark button that I could tap and and a definition of use window would pop up, I might find it’s something that applies to my needs. Also, is there a Savings Account that does not charge a monthly fee. We are disabled seniors and my husband is also a veteran and we are both on a fixed income. Five dollars a month is not much to most but when you’re on a fixed income it is.
I do, however, highly recommend Chase Bank.
GP17dzw2 - Mobile Deposit NIGHTMARE
The in app mobile deposit feature is a nightmare! It totally destroys the convenience its suppose to provide! It is so annoying trying to deposit a check when the feature only relies on the camera to capture the other person’s account # on the check. I’ve gone through retake after retake and the camera constantly captures only a partial account # and it won’t allow you to manually correct it. I’ve used it multiple times before, but today was worse of all! After trying about 7 times, I went ahead and sent it through with the truncated # by accident. However, I quickly called the Chase to ask if they can see the full account # of the check because the app keeps truncating it, and they said yes. So I asked could they correct it on their end because the camera keeps picking up the wrong #, and they said no. I asked why can they override the # the app picked up since they have full pictures of the check, and they said they can’t, but will have to return the check with a $12 fee. UNBELIEVABLE that a bank of this size can’t override a mistake their own app makes when they have the full check in front of them! So no one can override the mistake this apps makes and the customer gets charged! So annoying and inconvenient!
skippz14 - Closed my account for no known reason
Do not use this bank. I’ve had an account with them since 2012 and had no issues then right when I was depending on a few deposits to pay my bills they decided to restrict my account without saying a word to me and set it up to be closed. Didn’t find this out until I went to use the card at the grocery store and the card declined. When into a branch to find out why and they tell me its being closed. Won’t tell me why. Gave me a phone number, and on the call they don’t give me a real reason other than they decided they cannot maintain my account. I can never use chase again. Well what about my stimulus and other deposits I have set up for this account? No answer. I call the IRS and they say if the bank rejects the deposits I’ll eventually get something in the mail. That’s all they can give me. So now I won’t be able to pay my rent on time and will be putting myself in debt to play catch-up because chase didn’t tell me they decided to close my account. Literally if I would have gotten any kind of notification this was happening I could have filed my taxes to go to another bank and make some arrangements but they left me in the dark. After years of being a customer they just completely ruin me financially with no explanation.
FATveggie - APP DEVELOPERS PLEASE READ THIS AND FIX IT
The Chase mobile app works great, except for one thing that is honestly the simplest thing to include in a mobile banking app and its extremely frustrating that they don’t have it. With every other banking app, the TOTAL is calculated for you after every single transaction. The TOTAL number is displayed in a smaller font under the transaction cost - how else are people supposed to keep track of their total payments? When you submit a payment to Chase, the only thing that changes in your current balance - how the hell are you supposed to know what was posted, what was included, what was deducted. It’s SO SIMPLE to include TOTAL minus WHAT THE CUSTOMER PAID, so they can SEE themselves and actually KEEP TRACK of their credit card payments. It’s ridiculous to expect customers to calculate themselves. Please open the BANK OF AMERICA mobile app and copy how they provide customers with their TOTAL remaining costs. BOA has it for their checkings, savings AND CREDIT CARD accounts. Honestly, it seems a little SHADY of Chase to not provide a simple calculation per transaction to help their customers keep track of their expenses. I love the Chase card and I don’t want to cancel it but this makes it very difficult to keep track of my MONEY, which is just ridiculous.
Esgar Moreno - Replacement debit card has taken weeks
I don’t know if this is some bug in your system or just careless human mistake, but I ordered my replacement debit card through your app on August the 18th. I have now been waiting for about two and a half weeks and still no debit card. After the first week and a half I submitted another request just in case my first one didn’t get processed correctly. Here I am a week after that and still no debit card. Your email states that the card will arrive in 3-5 days. 3-5 days!!! I just called your customer service representatives and they told me my card won’t arrive until the 10th of this month. That’s almost an entire month after my first original replacement order! Needless to say I am furious. I have not been able to pay for bills or other things simply because I don’t have a debit card. Now I have to go into a branch to try and get a temporary replacement while I wait for the card to come in. This has been a huge waste of my time and one of the most frustrating experiences I have ever had with a bank. Now I have to go waste even more time. Its seriously making me considering leaving chase and finding a different bank to do business with. Thank you for ruining my payment schedules and wasting my time.
AlxReview07 - Over decent, needs improved budgeting tools and design
App could use dark mode and a widget feature. Importantly, id include improved personal budgeting tools. "Todays snapshot" is good, but needs a major upgrade & maybe a new section or its own app. There should be a "cash flow" feature, reflecting both "money in" & "money out". This would be best in the form of a single bar chart reflecting both income & expenses Additionally, there should be charts reflecting historical data. Cash flow and net worth should be displayed on a linear chart with historic data available. Also, in cash flow and money out, expenses spent on credit cards during the current month should already be visible. Money out should not reflect only my checking account. It would be great to have a live look at expenses for the month, instead of only money that exited my checking account, (Should include $ that is already a "liability"). Nice bonus would be showing total gain/loss in external investment accounts. Would also like to not be signed out so quickly.
I am a bit fan of the net worth/balance sheet feature & the today snapshot (even though it’s limited).
shaneyzz - Credit card payment
I’ve tried for days to pay my credit card on the chase mobile app and every time I do it says something went wrong thanks for your patience, well now I’m late on my payment so they’re gonna charge me a late fee. I had no troubles with this app until 2 months ago. The first issue I went to pay my credit card and it accepted and gave me a confirmation like normal, 5 days later I get a bill in the mail saying my card hasn't been paid because I had insufficient funds in my account ( I had plenty in both accounts to pay for the card charge, it was just an excuse) and they charged me interest and late fee, I spent HOURS on the phone trying to explain on the date up till the day I called I had plenty of cash in the account I used to pay off the card, they did wave the fee and interest but it took an act of Congress to get in touch with these people, and they acted like they didn’t believe me,an hour on the phone with these people I ended up going to my local branch and they couldn’t help me much either but the lady did contact the credit card company and she fixed it. Nobody should have to waste their time like this to get their money, I felt scammed, I will be switching banks now.
Crazykimo2 - Limited
Having come from America’s most convenient bank I was so disappointed with what I was able to do with the chase app. I only use chase because I have an auto loan and setting up payments couldn’t be more annoying. First of all half of the things you can do on the TD app you just aren’t able to do on the chase app. Instead they make you open it up on a computer which basically makes the app use irrelevant. Literally all I have to do is pay my loan and the app makes that difficult. Also I have at least 2k in my account and I set up auto pay ON THE COMPUTER two days before it was due and I chose the closest date and it charged me a late fee and most likely lowered my credit which is really irritating. I even have a picture of the confirmation for setting up my auto pay and the date I did it is in the corner of the picture so I have proof of chase screwing things up. I do not recommend using this bank in the slightest bit. Honestly get you auto loan and bank account somewhere else. I do have to admit chase has great credit cards but that doesn’t make up for everything else it’s lacking on. Also speaking to an Indian guy on the phones who I was struggling to understand is not convenient at all.
Kattak0903 - To the Daily Snapshot Team...
...And everyone who supported the effort of launching Daily Snapshot...
I’ve been working with the Financial Gym for the last 8 months and my finances have significantly improved. But there was one part of my financial workout that I kept failing at - maintaining my BUDGET! Ugh! Any trick, habit, method, app, etc. was just not working for me - I couldn’t get consistent. All I need to know is a quick snapshot/report/graph of my finances, my habits, and what I need to change. I login to my chase app almost every day to ensure I have no surprises, or give myself a chance to manage surprises immediately. So I’m SO glad I don’t have to go through the change of adopting a new app or habit or method. I just get to keep on working in my chase app and know exactly what I need to do to improve!! WOOHOO!! THANK YOU from the bottom of my heart for creating this! AND you launched it at a perfect time in my life, so thanks for being in sync ;) Sending all the love and prosperity to you great folks!
zeaKz - Worst bank of all time
If you’re planning to go with chase.. don’t do it. They are horrible. I’ve had nothing but issues with them and it continues to get worse day after day. I’m constantly calling because they keep charging me for insufficient funds when I have deposits that are pending. If you have a problem with a transaction that you didn’t authorized and need to dispute it, you’re gonna have a lot of fun dealing with it. They are the worst customer service, worst bank. Look elsewhere. I’m in the process of withdrawing all my money from them and changing all of my direct deposits to another bank as well as calling all the companies and subscriptions that I get charged for monthly so I can get them onto my other America First credit union. America First is so much better. I’ve had them in the past and they have always been amazing. I don’t know why I changed. It was a huge mistake. Also my credit is really good but yet chase won’t let me take out a small loan even though I have a stable income. America First will loan to anyone even people that don’t use America First and people that have poor credit. Sayonara Chase! Hope this corrupted bank goes out of business.
I Ching guru - Needs Bill Pay Revision
When you go into Bill Pay to revise a scheduled payment, it brings you ALL the way out to the first step of bill pay.
Then when you want to revise another scheduled payment, you have to go all the way out to the first step of bill pay, click on three different things to pay that one bill early.
If you’re paying all of your bills earlier, which I try to do, it’s 15 bills that I have to change, change again, agree to change, then get logged all the way out to the beginning start of “Bill Pay”, instead of putting me right back into activity where I NEED to be to change the scheduled payments.
After 15 times it feel like an extremely sophomoric app.
What’s more is that when you’re done making “a change to your activity payment” it asks you, “ would you like to return to bill pay?” Well yes!.. to EXACTLY where I came from so I don’t have to start over every single time.
Come on guys, get some professionals on your app. Bill Pay is huge. You use to be able to do all of this before you’re update about 8-1 year ago?
The message center is better, although delayed on the messages showing up somewhere so I can get the ALERT off my cell phone app.
I went back in three different times in the same day and could not locate the message that needed to be read.
If you don’t have it ready to be read due to a pending transaction, then don’t show it as an alert we need to read on our app!
Outside of that, good app
Jonathan_M. - Mobile deposits
Just a word to the wise, the mobile deposit is anything but convenient. I decided to give it a try with great confidence, only to have seriously regretted my decision immediately. Chase states that mobile deposits are usually available within the next business day. Upon completing my mobile deposit last week I still have not received any funds.. Upon Calling customer service they advised me that my deposit would not be available for another week & could not help me at all regarding the Matter & offered no solutions but to wait. Which isn’t exactly an option, Especially considering the fact that I was depending on a fast & convenient method of depositing my check. Meanwhile I did the deposit 3 days ago already. I am completely dissatisfied with the service provided. I never write reviews, but I particularly feel the need to share my experience so that no one else will make the unknowing mistake of expecting convenience and instead have been met with anything but that. I’ve definitely learned my lesson when it comes to depending on the chase app for convenient account management & will most certainly think twice about using it again.
jose66430 - Doesn’t work
The app is fine if all you want to do is look at how much money you have in your account. It does that perfectly fine, but so does every other banking app. You can also set up transfers with zelle and send other people money which is cool. The problem I have with this app is that it gives you features you can’t use. I have tried multiple times opening up a savings account through the app and setting up a transfer into it for the first of every month so I wouldn’t have to come into a store (cuz covid). However, every single time I’ve tried, it has locked me out of the app and closed down the account because of “suspicious activity” on my account. It then gives you a number to call and you’d expect they could help you. It’s like a 20 minute wait just for someone to say “sorry, you’re going to have to go into a branch and unlock it in person”. This is very inconvenient because I go to school and I work full time so I don’t exactly have spare time to go into a branch to unlock the app for myself. I am very upset about this. It’s ridiculous honestly. Chase needs to figure out their app a little more before they try giving us features we can’t even use.
HeidiL23 - GREAT CHASE BANK 💰
I have always liked Chase Banks. They are easy to deal with and always very helpful. Even the staff when you go talk to them are all very nice & friendly. That’s what I like most about this bank. I have switched & had other banks but none are as good as chase. Others are rude even on the phone. The apps don’t provide good details on your banks as chase does either. I like the option they have to choose your card styles & how they have everything you mite need all in the app & it’s easy to find everything on the chase app so it’s not all confusing & jam packed like other bank apps. It’s easy to get to everything. They also have options to look @ loans and apply for other stuff. This bank actually cares & is helping you get stuff in life. If you would consider a bank you need to get chase. They are always friendly & helpful. I appreciate everything Chase does for its customers. No other bank will. Thanks 💕
River's iCloud (Nickname) - Update
I recently updated, previously there was no “account balance” when looking at transactions.
After the update there is a balance to the left of the transaction, this is good because it helps you understand where your money is going/coming from in a step by step basis.
It is also terrible because I am English native and we read from left to right, and the balance shown is “after” the transaction shown. This seems like it would be nice; but when I am reading it, I read “balance minus transaction” “balance plus deposit” but the balance is actually AFTER the deposit; so, to be clear, I would really appreciate it if the balance indicated was reflective of the balance before the transaction, or if the locations of the information were flipped (deposits or transactions to the left, and balance after transaction to the right) thanks so much for updating your application and keeping Your Users satisfied!
Kaya Artrese - Almost Fully Effecient
I believe banking on this app is easy. It’s also convenient that they have incorporated Zelle into it. Great partnership. However, one thing that is very inconvenient is that you can not access the settings of your account from it. More particularly, the “hide account” feature. You have to go back to the regular site. I also believe that with this hide setting, you should at least be able to transfer money into the hidden account. For an example, I’m pretty sure majority of people who use this feature hides their accounts from themselves as a savings. But I don’t want to have to go to a web browser to sign into Chase (while asking me to visit the app) change my settings to make the account visible, transfer the money into the account, then make it back hidden, sign out & then go back to that app to finish what I was doing. 1. Make the profile setting available on the app. 2. Allow for transfers into hidden accounts without revealing account amount. :)
DumbPeopleShouldntHaveBanks - Don’t Know Why People Hate Chase…
I love Chase, and better yet, the app. People complain that they hate Chase because it charges insufficient fund fees when they have pending deposits. Well, that’s not how it works. If you had money, you wouldn’t be charged, if you knew what you were spending in accordance with their actual balance, then there’s now reason for ISF fees. They just talk ish because they don’t know how to manage their own money and blame the bank. It’s better then BoA, BMO, OldSecond, and ant other credit unions. They even have went so far as to noticing that was out of state and texted to confirmed as well as texted to confirmed that all the payment made out of state were actually mine so that was a nice addition to the security as well as peace of mind.
Only issue is when i travel, sometimes nearest Chase or Chase ATM is more than 50+ miles away but I can make do with the Non-Chase ATM fee’s and their’s as well.
ChiJeffA - Nice app better management of external bank accounts needed
I prefer Amex over Chase credit cards, but the banking app is nice. However when it comes to saved external bank accounts with other accounts to make credit card payments forget it. The app is very cumbersome in using external payments and promotes Chase bank accounts over any other bank. This type of behavior I find very unethical of Chase in UX placement and functionality. Furthermore the app should also support one time payments from external accounts. After calling Chase with multiple voice responses repeated twice in a row by their automated systems the rep was able to help me make my payment otherwise my payment could have been late because of the poor UX Chase has put in for external bank account management. This needs a lot of work Chase pls fix it. I hope the Bank did not intentionally lay out the UI this way so the Bank could earn more in late payment fees. If this is the case I find this behavior extremely unethical and it will make me rethink my banking relations with Chase.
MacMac___ - Pay bills failure
I set up a monthly bill pay to Wells Fargo in order to pay for my student loan so that I do not have to physically go to the bank to pay for the loan. I noticed that Wells Fargo did not receive my payment. I then contacted chase and I was informed that the actual check somehow got lost in the mail. I thought this was done electronically however it is not fully completed electronically. Chase then had to cancel the check and I was informed that I would be credited back in 2-3 business days. I called back in 3 days and was informed that the actual process of crediting back my account just started so I then was informed to wait another 2-5 business days for the money to be credited back. School loan lenders don’t have sympathy for situations like this and they just want their money when they want it and going through this process has proven to be ineffective. For other customers reading this I recommend to stick with physically going to the bank of your lender to pay for the loan and to not rely on this technology as it has proven to be a failure. I canceled all future monthly payments so that I do not have to go through this again.
meemac - Darken font please
I had this on my ipad2 for a year and liked it overall. Then came the warning that the new update would require iOS 12 and I’d be without. Then all my bank apps said the same and were updating to the new iOS. I went ahead and got a 12.9” iPad Pro, now I have to put glasses on to read the numbers in the app. They’re tiny and almost grayed out looking. It’s awful for us older folks that don’t have 20 year old vision anymore.
Even my son said it looked pretty faint to him.
Please update the darkness in your font so everyone can see it easily! My other 2 bank apps are easily read so I know it’s not another problem on my end.
For me the light gray font on a white page isn’t for anyone over 50. There’s a lot of us out here too so please consider a darker and more bold font for ease of visibility. Seems too many apps are on the light font gig right now and it’s frustrating to us seniors. You will be there too one day and then will realize what I’m talking about.
IOS 8 Fan - We’ve come a long way but there’s more to go
Over the last few months the updates all around are great especially the updates surrounding searching contacts and sending quick pays.
However alerts MUST BE FIXED! When you click on alerts the first thing you should see is a chronological list of all alerts regardless of the account, you can add a filter on top to sort and filter by account, but the most recent one needs to be on top. The fact that I need to click in to each account to find out where the alert came from is beyond me.
Also there must be a page where you can view ALL accounts similar to the view currently under personal accounts where you can see all personal accounts and its balances etc. for some reason business account you need to click into each one. I suggest there should be an all accounts that includes personal and business.
Lazzy2332 - Very nice app with bugs
***Major bug!*** Whenever I try to view my statements & documents I get a pop up that says “For your security, this feature is unavailable on devices that have been “jailbroken” or contain malware. Read our Security FAQ to use this feature.”
This pop up is a glitch unless I have malware I don’t know of because my device is not “jailbroken” and has never been “jailbroken”
Chase by far has the best banking app, you can do almost anything in this app and it’s very helpful. Only thing it is missing is a simple notification type such as “send me a push notification when a direct deposit is available/deposited on your account” my old bank had this and it would send me a notification stating “a direct deposit of $0.00 from xyz is available on your account ending in 321” instead Chase has the option of a direct deposit of a certain amount, I set it to $0.01 and sometimes it tells me about a direct deposit exceeding the limit of $0.01 is available. Otherwise it works great & looks good!
Pgzy - Was just fine, now? Not so much
What happened? It was just fine for years, but after this latest update, does not function well. It keeps saying, after appropriate time not being used, "Idle time out. You are being securely signed out. Thank you for your patience." But the little message will not go away, and underneath it, the app will log me in with Touch ID, but that message is inside a white box that blocks the entire app, so I am unable to move forward and USE the app! This problem is brand new in the last 2 weeks or so. I have removed and reloaded the app on my phone but it keeps happening intermittently. PLEASE FIX THIS. Plus, I don't appreciate only having the most recent THREE transactions available to view- now I have to go an extra step to continue viewing any older transactions. WHY ADD an extra step to be able to do what I used to do with one step???? PLEASE FIX this too.
Kat41724 - Pending...
Don’t get me wrong Chase app is convenient and easy to use but the app doesn’t show the CORRECT ORDER OF TRANSACTIONS is annoying! They will show you’re pending transactions and the amount it would be after it is processed. It wasn’t a big deal at first but for the last few years I’ve noticed it won’t process my purchases in order and makes it easier to end up with an overdraft fee. It feels scandalous!! And then this whole Covid 19 is making it worse. Feels like they’re trying to take advantage. I recently made a car payment on a Saturday of course it processed Monday (takes 1-2 days for my car payments) normally they would have notified me of an overdraft account within minutes as I have set up to notify me off all transactions over via message AND email. But I didn’t get one?? So I got charged overdraft fees. I check my email several times a day and didn’t get not one notification. I’ve been trynna to give them a chance since I’ve used them since I was about 17 but I’m so frustrated I’m most likely gonna find a different bank.
Affinator - App needs to be fixed
This app used to be great. About 7-8 months ago, I couldn’t use the finger scanning to log in. When I entered my password, it said it was no longer valid. I went through the process to reset it and called customer service/security yo make sure someone hadn’t hacked into my account. Thankfully, they assured me no foul play so I moved on with my life. A few weeks later, and I go to log on and the fingerprint reader isn’t working. I enter my recently changed password and again, I’m told the password is invalid. Rinse and repeat changing password and confirming my account was not compromised. Fast forward a few more weeks and I go to log in. I’ll give you one guess what happened....again, can’t use fingerprint reader and password invalid. Now, it’s been several months and every few weeks the fingerprint reader doesn’t work and I have to change my password. I’ve probably changed it 10 times. All of the other apps on my fun with the fingerprinting functionality work just fine. I can’t pinpoint what causes this to happen but CHASE NEEDS TO FIX THIS APP. It’s annoying and super inconvenient.
Dedikno1 - Good bank
I like chase Bank because it still help us when we need to ask something, and are more conscious to help than other banks where I was constantly missing-money but there was not explanation. Even a friend who worked at a branch tried to help and find the reason but couldn’t figure it out. But I live in a city where there’s not a branch for Chase Bank, and is inconvenient to travel 10 minutes in heavy traffic to use the Bank. I support people from any race or color and prefer to use a bank that do the same as you do, but because of the distance I have to use another Bank in the city I live and have various accounts with them when I could of do all in 1 Bank. Thank you for accepting people from any race, color or background Etc.I never felt discrimination when I go to Chase’s closer Branch. And best is I never have to wait 30 mins. Or longer to get help. Thank You. S.R.
Lukie4311 - Banking services
Having the ability to walk into a branch, and when you have a problem or discrepancy, you are not treated like an imbecile is refreshing. With the 50 some page disclosures that we have to sign for every app, online “privilege” and/or discount, it is impossible for the general public to thoroughly review every sequence of events for deposit/credit/debit. I was refunded several charges recently due to my ignorance of electronic process/timing that resulted in a significant amount of money. The Chase rep sat down and explained best practices within Chase and their system expectations, so that I could avoid this in the future. Education is the backbone of all of our success. I hate that we all have to assume every person who doesn’t know something is a criminal-the criminals don’t admit ignorance, do they?
Thank you, Keira, for your time and patience. Chase is definitely a people bank...
PzzlMstr - Reset After Reset After Reset Required
As has been noted by other reviewers here, the app requires a password reset FAR too frequently to be readily usable. After every software update, after a couple weeks of not using the app - and occasionally, even when logging back into the app after having just completed a transaction using it - the same “incorrect password” error message, and lengthy and cumbersome reset process must be used. While I appreciate the concerns for my financial information’s security, the frequency and annoyance level of the required resets is _absurd_. NONE of my other banking or financial management apps do this. One would think my own fingerprint was sufficient to verify my identity. In truth, in the tiny window between required resets, that feature (and the rest of the app) works fine. However, every reset prompt also prevents me from accessing the One Touch option to login. The feature must be manually reenabled after yet again following the lengthy and glitchy reset process, every time. Fix this. Please.
McG_onSax - Touch ID and logging on: update
CHANGE BANK WHILE YOU CAN!
I can’t believe it, Chase STILL hasn't fixed the app. Don’t believe the high ratings, Chase must have one of those outside companies to improve their online reviews. How can this app POSSIBLY be highly rated when the most glaring issue has never been addressed? Actual customers know how much time gets wasted on the phone with various customer service reps and trips to the local branch just trying to sign back in to the app. It’s without a doubt the worst app I’ve ever had...looks and works good if you’re in but enjoy it while you can folks, because soon your password and your fingerprint won’t work and all attempts to create a new password end in vain. Prepare to spend most of your morning dealing with it until a week from then when you’ll have to do it all over again. Ask any branch manager, they will tell you it’s a CONSTANT issue. The manager near my job joked that he might have to hire someone full time just to keep resetting passwords.
Bottom line; do NOT believe the rating. Ask any Chase customer and they’ll tell you the same story.
Wordless - No thanks on the redesign 10/20!
The app functions fairly well, but every time they redesign things, it gets worse. The Zelle pay functionality is difficult to manage, especially when setting up a recurring transfer. I actually had to help my 21 year old daughter with it!
The most recent update destroyed the front page layout. We have 7 or 8 accounts, and I used to be able to rearrange and put mine at the top. Not anymore! Now my wife and daughters accounts show up, and I have to open a second page to see my own savings account! Not happy.
A very common practice with apps these days is to visually update them, and with so many apps, it gets frustrating to constantly be searching around for where the brilliant designers decided to put things this week!
Someday maybe they’ll realize that productivity goes down with every redesign. I don’t want my apps getting in the way of my creativity and work. IE, when I go to open a door, I don’t care if it has been painted, reconditioned, etc, as long as the door knob is where it’s supposed to be!
newtoold - Chase app rating
While this is indeed a much better way to take care of my daily banking, compared to years-gone-by, there are issues.
The biggest problem for me, and others, are the surprising changes that are made. It makes it very confusing to try and use an app when it abruptly changes. The biggest problem is trying to figure out what happened?, Why did it change?, What happened to my previous setup?, No information on how to now navigate the system. It makes people, like me, very nervous and insecure about using it. It’s just very difficult and therefore takes up too much time to figure out how to use the app. I realize there are people who live and breathe technology and think it’s more big deal’. I used to be that type of person, using tech at home as well as at work. That is not he case any longer and these “changes” with no notice, no instruction, make life very difficult.
crinkster54 - Ten star worthy
This is the best banking app ever. The most recent update has made it even easier and more seamless. I have two other apps from banks that don’t even come close to the efficiency, utility and simplicity of doing business. I can do anything on this app that I could do at the branch other than withdraw cash. That really isn’t a problem because there are several branches in my smallish town. I use this app for three main purposes: depositing checks (which clear very quickly), paying bills, and transferring from one account to another. I have been able to consolidate my mother’s accounts with mine so that I don’t have to open two different websites and/or apps. I have never run into a bug or a glitch. It’s really unusual for any app but it’s especially important to be able to always access your bank.
I wish I could give it more than five stars!
Jack Zh. - Mobile alert feature
Chase mobile app is great overall, however there is one feature that certainly need improvement on - mobile alert/notification feature. In iOS, whenever the user get an alert/notification, user need to access the Chase mobile app and go through each every one of the alert category to find out which alert they have, this is very time consuming and not user friendly at all. The app should be updated with feature to show to the users the specific account which has the alert for (i.e. showing a check sign or any mark right next the account the alert is corresponding to), this way users could jump right into the alert account and check the alert message, and instead of going through all accounts and find the one that may have the alert message for.
150011 - Poor travel service experience
I recently booked travel through chase to use my earned points. I booked the travel for four adults. I received my reservation number and noticed they used my wife's first name as my middle name as my middle name. Since I was traveling international and concerned with customs I called and tried to get it changed. I was told they had to cancel it and rebook. Being told this was my only option I agreed. In the three hours the rates went up $200 plus a person. This was not my fault for this and now I was asked to pay more for their mistake. I called back five days later to speak to a representative since the rates for flights have went up once again to plead my case. The lady on the phone was understanding until she spoke to her supervisor which told me if I would not have caught the mistake they would have just changed my name with no charge. I then told told her I was not given that option. Long story, because of their mistake I will be paying about $2,000 more for the flights. I will be cancelling my card because of poor customer service. Thanks for nothing Chase.
Bernadette R.B. - Getting fed up ...
Don’t get me wrong, I love Chase but the app keeps getting worse & worse. I’m to the point to where I’m looking into other banks just because of the app itself. EVERY SINGLE time I try to log into the app to transfer money or to check my balance I can never do so. There’s a message that says “We’re temporarily unable to connect to Chase. Please try again later. Thank you for your patience.” No matter where I’m at I can never check my account. I have to either call or go online and check ... it’s been like this for about the past month or so and it makes my blood boil. I’ve never had any issues before and then out of the blue this crap happens. I understand it may be down every now and then for scheduled maintenance but not for it to happen every day through out the whole day. People have suggested to delete the app and reinstall, try when my battery percentage is at 50% or higher, etc ... nothing works. I don’t have an ancient phone and always keep my phone updated so I can’t figure out what is wrong. It’s been a good run Chase but I think it’s time we part ways.
EdMac48 - Changes should be improvements
The predominant use of gray text on white background is not an improvement. If a person has multiple accounts, monitoring activity has become less user friendly. The fact that on an iPad the display area is larger than it was previously, is an improvement but it is out weighted by gray text on white. The fact that more “taps” are required for simple operations is not an improvement. Wanting to sign off the app. is not abnormal however it requires a screen change and possibly a scroll. These are only a few of the issues.
I understand software developers whether subs or full time are required to produce. I also know they should have adult supervision. This is a “mobile” app. text clarity, limited user intervention should be of paramount concern. Really, folks people are using this app. in high speed traffic on their phone while drinking a coffee trying to figure out if they can afford the coffee. Everything should be simple.
All of that said the app. works however it did before.
Alexander Rhett Crammer - Useful app. Minor request!
9 times out of 10 if I open the app after a few minutes it makes me enter my password or scan with Touch ID. I understand if I don’t have a passcode set on my iPhone I wouldn’t want anybody to be able to pick it up and see my Chase account details but you can’t fix stupid. Hardly anybody uses their phone without some sort of passcode so please make scanning Touch ID an optional because it’s super frustrating when I unlock my iPhone, go to the Chase app, and I have to scan again. I appreciate Chase looking out for my security but please consider making this kind of thing optional because it’s super annoying having to scan every time I go to open the app. It makes me want to avoid the app because I know I’m going to have to enter my password or scan. Tedious! I have a very strong alphanumeric password set up on the iOS level so I’m set. No need for extra layers of auth.
Rabbi-02 - 2 Problems that need to be addressed
There are 2 problems that need to be addressed with online banking. First is mortgage loans need to be set up so you can pay ahead more than one month on the loan. I paid two months of payments in one month and they applied the second payment to principal even though I clicked towards loan. After calling chase (losing 20 minutes that I will never get back) they did fix the problem, but told me I cannot pay more than one month ahead. I have never had this issue with other banks.
Second problem is the credit card not being visible on a joint credit card to more than one person. Turns out when you are married your wife hates it that she cannot see what’s being charged and when. Since I, the husband, opened the account, my wife being secondary on the account cannot see the account online. It will not show up and when we went to the bank they stated this is YOUR policy. How can a joint account only be seen by one person. Me and my wife are equal in our finances and her not being able to see it have upset her immensely.
Your bank was chosen over our old big (horse chariot) bank because we got a better mortgage rate. Also due to the fact that when we moved you had some atm’s closer to us (which are now gone from all Walgreens in the area).
These are just some issues that I think should be addressed due to not just me but other people I’m sure have.
Rondo1948 - Can only use one phone
I have 2 mobile phones. 1 at work and 1 at home. When i updated the app on the one at work then tried to log in it no longer recognized the phone. I had over the past year logged in a hundred times on that phone. Why should updating the app make the phone unrecognizeable? I spent the next 20 min trying to put in the security texts that were sent so the app would recognize my phone. It never did. When i got home i tried 3 more times with the work phone without success. I called chase customer service and after 3 separate tries with that rep i got in. I thanked her and was relieved. Then i tried getting in with my home mobile phone and that was not recognized!!! After several more security texts i got the home phone to be recognized. Then tried the work phone and you guessed it. No longer recognized. Bad Bad app. This is a huge bank . I dont expect this but i guess i should given other security issues loding millions of consumer s personal info. Maybe thats why its so hard for the actual client yo get past the security
Ninjaplease168 - Unprofessional and Unorganized
I’m not one to write a review or be inadmissible, but Chase Bank (JP Morgan) has not made it easy for me to be a customer. A couple weeks ago Chase cut my card off saying that I didn’t fill out a couple documents when I initially started my account. Now, this wasn’t my fault because the bank teller had forgot to give me the papers to fill out. Chase had mailed me about the cancellation of my account, but I was not home because of COVID-19 in Chicago. They didn’t email or nothing so they cut my account off. The receptionists all told me different things which made it really confusing. They sent me a check to my home in Chicago and this has made this Chase experience worse. After several calls to Chase, they have shut my account off for who knows what. I rarely play the victim in any situation, but for someone who did absolutely NOTHING to deserve this, I’m extremely disappointed and frustrated. I’d suggest going to a smaller bank because tellers would all be on the same page and a much better and efficient process. You’re just a number at Chase Bank.
Rl961 - Credit card payments via app :(
I like my Chase credit card, but about two updates ago, it changed payment options for the card. We use the credit card for routine purchases, so I like to use the app to make small payments toward the balance several times a month, just so there isn’t a huge balance at the end of the month to pay off at once. Sometimes I would just pay off part of the balance, and sometimes I would make payments from two different bank accounts to bring the balance to zero.
The problem I’m having now is that there is no option to enter in an amount to be paid, so I can no longer choose to pay however much I wish towards the balance. Instead, I can choose to pay the entire existing balance, or the entire balance that was owed at the end of the last statement. I miss the flexibility of paying any amount I choose, and hope Chase brings this feature back to the app.
OxeishaxO - INACCURATE CREDIT AVAILABILITY!! SLOW UPDATES!
There are a couple things that are really frustrating about this app. For one, it says payments are cleared before they are actually cleared. It’s frustrating when it says I have available credit when I don’t. I pay all my transactions the day after I make them. But the system is a lot slower than I’d hope for. I understand this is an issue with getting the payment cleared by my bank and the chase credit card system, but then it shouldn’t reflect on my statements as completed when it isn’t completed. I called the credit card contact support. And they gave me the accurate available credit. I don’t understand why the app can’t do this. Another thing is that the interface is really busy. Especially when I’d like to redeem points. It should be clear cut and to the point since there are only a few different ways to redeem points, but there’s a lot of extra stuff that really isn’t needed all on one page. Come on Chase, you can do better...!!
Brion Riborn - You broke it with the update AGAIN!!
They fixed it with and update, and now they updated again, and it won’t connect to deposit checks. Keep giving error “cant connect to chase, please try again later”. Used several high speed WiFi connections and also my 4G on my phone. I really wish they could just let the app be a bank app and stop making cosmetic improvements that make it look “nicer” while breaking the functionality.
I used this app constantly. Most often, to deposit checks I am paid while I'm on the road. Since the update, no matter how brightly lit and clear of a picture I take of the check, I get the error that the check isn't clear enough and I need to take the picture again. It hasn't worked once. I used to take pix in dim light (the check was still clear, but not as clear as I'm taking now with my iPhone 7) and it always worked great. Looks like they broke it with this update. If it isn't fixed soon, I don't see the point in this app at all. Writing a review because customer service wasn't helpful at all.
Shion§ - Horrible customer service
if i could i would put less than a 1 star rating. chase was a good bank but now their customer service has dropped by a lot. i had fraud on my card and after calling they told me they can't do any thing about it. i asked if they can at least cancel my card they said no. they told me to go to their bank in person just to waste my time again getting the same responses. i plan to move banks after i figure out how to pull out my money from them since they wont even let me do that. my friends have told me they've had their hand full of issues with chase representatives as well which makes me question how badly do they want to go out of business. their app is completely useless as well. i cant cancel my card without their approval if i ever lose it which i did and had to argue with a representative to cancel my old one and get a new one. worst company ive ever dealt with. as of right now i still have fraud going on with them saying theres nothing they can do about it. thank you chase for wasting both my money and time.
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forget it I giveup - Great job
Website is so user friendly and very efficient. Easily modify requirements, extremely clear for understanding, and finally you have done an excellent job.
bcmicky - Review
I like the new app very good service especially the security.
New1234567800000009 - The first and best
Chase has always been a leader in the online banking.
Chase has the best and easiest application for mobile based banking, from there easy to use photo direct deposit and much more. Love this app, the only other one that’s better is USAA.
You can’t ask for more.
Thank you Chase
Knckls - Forced IOS update
This app forces you to update and won't work with older IOS. No other banking app demands this whilst offering equal or better functionality.
Where is the service? - Works fine from overseas
I now live in Sydney Australia, and receive checks occasionally from the USA. I can scan the check from my phone and deposit it straight into my account. I no longer have to risk sending the check through the mail.
Dubya650 - Great app
Having just moved to the US, banking was one of the basics I had to attend to. This app is easy to install and navigate. It is simple and clear and has great functionality. I like how many features are customisable. Works perfectly.
kjpmaestro - Mobile Check Deposit is Awesome
This is an amazing functionality in Chase mobile banking. Simple to use in depositing a check without going to a Bank branch (which for me is not nearby) and it really works!
Segrivas - Intuitive quick and reliable
Internet banking is getting better everywhere but chase is perhaps one of the best i have used. Security alerts are great. I feel confident using it anywhere.
lifezfunny - So easy
The Chase app is so easy to use, all my balances on the main page, easy to transfer between accounts. It is banking as it should be
r_x_h - Easy to use app
The menu is straight forward and the same "feel" as that of the online application.
The screens are well laid out and easy to read.
Aussie_Frog - Very useful app!
I thoroughly appreciate my credit card app along with my banking app. As I am an ExPat in Australia, the Chase app allows me to do quick banking whenever and wherever I am! Appreciate it, Chase! Cheers!
5780479 - Good functionality.
Easy to use. I've never had a problem using this app.
profitb - Easy to use
I set this up quickly and it seems easy to use.
Chuin - Neat and tidy app that does all it should
This is an app that lets me do all the basic stuff I need to. Clean interface, easy to navigate and find things
Moose54 - Does what I need. No problems.
This app is easy and straight forward.
Goodpoya - Easy to use
Akthom - Love the app
Great look. Easy to use. Extremely satisfied
Acong88 - Limited functionality
Would like to be able to read and reply to messages
CBTNYC - Great App
Easy to use anywhere in the world!
Ozi7717 - Works perfectly
Kudos to Chase for a great app. Does what I want it to.
V4getz - Excellent useful app
This is really a good app with all the necessary features.
Ranazaman - Best bank
Love to be customer of this bank
BuggeredFox - Good work Chase
Beats the hell out of my other Australian banks apps.
Mikeyraj - Nice one Chase
Easy to use :)
Alotaibi from Australia - Mr T
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mono isaza - Muchas gracias y Bendiciones
Que tengas un lindo día ☀️
kkbob92 - Trading issue
There are cases that I cannot place an order. Solve that and you are close to perfect.
Toronto Listener - Does Not Work
Chase does not support iPhone 6.
Apple is still updating the operating system, but Chase does not recognize it.
Maybe if we paid less fees, we could afford new phones.
During a Pandemic, I can’t afford a new phone.
Timmmy92 - The best US mobile banking app
I don’t normally write reviews, but the Chase app is amazing. I switched banks (from BoA) just because of how great the Chase mobile experience is. Keep it up!
niecerae - On line banking
Because I live in Canada I need the flexibility to be able to get money to my kids for my grandchildren’s birthdays. I am so happy to be able to easily do most of my banking on-line. Love my bank...
ED & DONNA - Super app
Modern banking has become great with the chase app....way to go Chase ! Simple and easy to use.
Devitrie Misir - Easy browsing
the jailed traveller - Account blocked
Even though I put travel alerts on my accounts chase regularly block my credit card
Please be aware when I am in a foreign countries and cannot pay my hotel bill it leads to serious consequences .
For example recent you blocked my card the only thing take prevented from being detained was a colleague was good enough to pay my bill on his credit card
The hotel was ready to call the police
I now travel with large amounts of cash as I never know on what whim you’ll put a hold on my card
Is this the security you want frequent travelers to have using your banks service
If you have better option please advise
Rgl276 - Good app
This is a good app, but it could be improved if you didn’t have to hunt for the sign out button.
fpinariv - No pude realizar pago TDC
Intente pagar mi TDC y no pude realizar dicho pago!
payer01 - New Chase program step backwards
This program is not as user friendly as last one. I can’t see last payment amount when paying. Can’t see balance easily. Definitely the new layout is a step backwards.
猫猫拉89 - Love it!
Make it convenient especially when I am travelling in other countries
hxp417 - Good app
Cyndy500 - So convenient!
Great app...easy to check balance, transactions and statements. Also payments are quick.
Juliette1244 - Convenient and easy to use
Very easy to use, never had any trouble with this app unlike some other bank apps.
JJ12345mm - Great app
Great app! Have never had problems with it
Dekoy D - Simple App, easy to follow
Simple headers with easy to follow viewing area.
Hammer Horne - Works great clean.... well done
UdayanD - Like it!!!
Nice useful features
Globe Trotski - How Banking Apps Should Be!
Chase Bank in its enormity understands the importance of simplicity in mobile apps. Check balances, pay bills etc in the quickest and secure way possible.
Cakereh - Does not work in Canada
Will not work with my Amazon Canada CC.
福利君22 - Not for Canadian
Cannot log in the Canada account
Sunshine863 - Great app
Always secure, easy to use - love it
sew67 - Nice app
Kadoxy - Amazon Visa Canada
Why we can’t connect to this card?!
puilamchan - Doesn't work in Canada
Football Fanatictvhh - Fantastic App
This app allows me to do so many great things while I'm on the-go. It's super convenient and a must have app. I love it!
Deepanshuaroraa - Nice app
Nice app I would love to have international wire facility as well
Ribiniezzz - It's a great app- effective, clean and easy to navigate.
Gizzayrd - Chasing it to work
Too many stupid fees. No consideration for someone with a low income. This app would be down too often.
Yaheljh - Does not work in Canada!
Not sure why this is in the Canadian App Store, it does not work for Canadian Chase cards...
Voipwiz - User friendly
It is very easy to use and well organized
the grouch.! - Chase Bank online App
Excellent protection layers, easy to access. view & work when in..Keep on improving it.!!
NopeYup - No Canada
Still waiting for a Canadian version or at least for you to admit up front this one does not work in Canada.
bradswerdfeger - Does not recognize Canadian account
Anything looking for a 'Social Security Number' should not be allowed on the Canadian App Store.
Even if you enroll on desktop, the login does not work. Don't waste your time.
Solar-Powered Princess - Easy to use
Good app. Responsive, fast. Good display.
FlyingYankee - Doesn't work if your Chase account is Canadian.
Don't waste your time if your account is Canadian.
Nadia2702 - Good
Good good good
s0ftforum - Can't login
Doesn't work with amazon.ca visa
Piqui39 - Will not work for Canadian accounts
Tried several times and will not recognize Canadian account
Clicking noise - Good app
Works well worldwide
Denys Andy - Love this app
We use this app all the time. Very easy to deposit cheques and pay bills.
slyx89 - Doesn't work for Canada
Don't bother downloading Canada
Von Arb - Chase App
Lozzal70 - Won't work
Doesn't work for amazon chase visa
Lynnard27 - Great app
I am Canadian and use the app often to access my Chase account in the States. It is much easier to deposit a cheque without having to go to the States. Awesome app. Please keep it available in the Canadian App Store.
Rick753 - Good App
I notice that a lot of Canadians are saying the app is useless when attempting to use it there. I live in Canada and use this app more than my PC and have never encountered any problems. There are probably a few more features that would be nice but overall I am completely satisfied.
DMAnthony - Doesn't work with Amazon Visa Canada
Doesn't work with Amazon Visa Canada. Waste of time to have an app that doesn't work.
Mike Schilder - Cant access Canadian accounts.
This should probably not even be allowed on the Canadian app store.
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