Boingo Wi-Finder App Reviews

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No longer opens WiFi settings. Terrible update. The app used to work on my iPhone but now it no longer opens the WiFi settings when you click “check for boingo WiFi” in the app. Instead it open the settings for WiFinder (the app itself) and you can’t connect to any WiFi network associated with Boingo.

Corrupts your whole iPhone. iOS users be warned: I spent 11 months wondering why my iPhone wouldn’t load captive portal screens, thus preventing me from using dozens (hundreds?) of free WiFi locations around the world. Apple Geniuses had no idea what the problem was, nor did anyone on the Apple message boards. Then one random user with the same issue said deleting the Boingo app would fix the issue, so I did. Everything works properly now. This app is garbage from a garbage company that monetizes WIFi in places like airports where Internet should simply be free. Boingo extorts money from people when they’re often desperate to get online, and that’s just a fact. It’s been screwing me for months and I’m done. I hope the company fails.

Happy but annoyed. I live in NYC. The app is great as far as always being able to find networks while I’m on the go. My one complaint is that I’ve had to uninstall and reinstall at least 10 times within 2 months as the app stops working and gives an “invalid password” error message. This needs to be fixed. I will hold that 5th star for ransom until I receive a fix and a holiday assortment gift basket.

Terrible. Don’t use even if you can. Delete it. Terrible app we have tried all over the world vis-a-vie our Hilton Amex providing this “benefit”. It rarely works and many times with Hilton hotels actually inhibits wifi so we are deleting and not recommending anyone use this worthless app.

Consider this spyware. I tried. And tried. And tried to connect to “boingo” networks. Airports, hotels, city - no luck. And more so, it will basically prevent you from logging into non-Boingo networks by trying to seek credentials through boingo. I tried this app many years ago, retried now, and still the same. It will make accessing any WiFi network 10x harder than simply using the WiFi network login page. Avoid at all costs. Will try again in 5 years or hopefully something better comes along..

WIFI does not connect as presented. My iPhone does not automatically login to supported WIFI Hotspot as presented. Need to open the app and manual authen all times. I asked support team twice and got same answer to uninstall and reinstall app/cert but when ask back on next step is no answer. It’s far from my expectation which receive from competitor service(iXXXX) which I have used previously.

Boingo breaks login pages. This has become a routine occurrence. I cannot log in to hotel landing pages. Boingo tried to make this sound like some sort of “one off” but it happens all over the place and disappears when you revive the app and the profile. I recommend removing this junk ware. The developer has replied that they “have limited control over certain hotspots” and like in other cases are trying to portray this as some sort of one-off problem. But this is a widespread problem, it basically interferes with any network that uses a landing page. Hotels (Marriott, Starwood, Hilton etc.), airports, and other places all over the world for me, it’s a systematic and consistent problem across networks and devices and has been going on for a long time. They need to make their app compliant with international standards and either won’t or can’t. I’ve deleted their app and the problem has disappeared. I suggest anybody who is having this problem do the same. They lack the competence to understand and fix the problem.

Hardly ever it works. You never get connected right off the bat, you have to go through a whole lot of loops to get connected. And test speed alwyas fail. If it wasn't for Amex not worth paying for it!

Delete this app. I have had similar issues to Lgrtgfd. I didn’t realize it was the boingo app that was preventing me from logging on to hotel Wifi networks. This happens more often than not when staying at hotels and is incredibly annoying. Happened to me today at the Radisson Blu Gautrain. Deleted the app and am now connected to WiFi.

Battery killer - updated. iOS has a great feature to see what apps are constantly running - this one was so bad that it only let my phone charge to 80% as it was constantly running overnight in my house. Why does this app need to run in the background at all? When I need it, I’ll load it. Waste of time when you’ve already put the Boingo config profile on your phone. Added May 10 - the app is the latest version. I have a screen shot of battery and app usage for the day I deleted this app. Before 4 am, race condition, 60 minutes of background usage every hour. After 4am, almost no background usage. So yea, current version. Review stands.

Boingo purchase. I paid for monthly unlimited on my computer which said I can use on up to 4 devices. Why did it charge me again when I tried to download the app on my phone?

App breaks iOS WiFi functions. Not sure what this app did to my phone, but I can’t connect to networks run by Boingo (including several Scandic hotels in Europe this week) without using this app. And if I do use the app, the connection drops constantly, causing me to burn through cellular data. The app has made it so that in Settings on my iPhone, it will appear as if I’m connected to the WiFi network, but in the status bar I’m still on cellular, and yet cellular data doesn’t work either. It’s actually kind of amazing that they were able to screw up iOS core functions so badly with a single app. My other iPhone works fine and will connect to Boingo networks, give me the splash page, and stay connected. But now this iPhone seems to be permanently hosed courtesy of Boingo.

Hotel Log-in BROKEN. When traveling through UK and France last week my iphone would never allow hotel WiFi log ins. In my settings screen, I can connect to a hotel network, but the WiFi signal strength bars on the upper left of my iphone are missing, I am never offered the pop-up hotel log-in screen at Marriott properties. Avoid this app until this bug is fixed.

Not worth it.. I had to install the app then uninstall it because its so hard to see myself using Boingo in the near future, and my review needs to be seen by those considering subscribing to this “company” the only reason im still using them is for work purposes. DO NOT pay boingo anything, it’s practically a scam, you’re paying monthly for an “internet provider” that will not give you anything but disconnections or any other interrupted services, along with paying too much from what they ask. Boingo does not care for its customers or even care to improve their services. I’ve been on the phone with customer service multiple times all to just help me with my bad internet connection, TEMPORARILY, with everything shutting down the next hour. Truly not worth the price. Please do not pay them anything or you can be a very dissatisfied customer.

Prevents me from accessing to WiFi. I just started to use this app and I think this app is preventing me from accessing free WiFi because it’s unsecured. I think the idea is great that we can access from anywhere. But it’s not working or it’s making worth now. Please fix this as soon as possible before I delete this app

Unusable. I can't connect to the hotel WiFi where I'm currently staying without using the app. I get disconnected after 5 - 10 minutes connection time forcing me to connect again using the app. Uninstalled the app and everything is normal now. Also the suggestion I got from support didn't apply to the version of the app on my iPhone 10s Max.

Boingo actually prevents me from connecting. The staff of the Marriott in San Ramon, CA told me that if I wanted to connect to their Wi-Fi I had to delete my Boingo app first. They were right. As soon as I deleted Boingo, my phone connected immediately. I’ve had this same experience in airports & hotels around the world for a couple years now. Makes me wonder how it could go on this long without the Boingo developers fixing this.

CAUTION!!!!. This App is NOT updated for latest OS 12 software. It will “latch on” to your Apple Wi-Fi app and “lock out” Wi-Fi all together! You will next spend hours if not days sorting it all out. Easiest solution: DELETE. Customer support (on this issue): NONE —unless you call repetitive responses saying, “Sorry, this is not the experience we want for our customers” etc. SORRY BOINGO — you’re R&D is lagging and you know it!

Useless for International Travel. Decided to get subscription while traveling abroad. The subscription is cheaper than buying flight access one at a time. Anyway, I decided since I was going through multiple airports through Europe and the Middle East this would be a good bet. Nope. No international support. Useless. Maybe it’ll be good for domestic flights, however, not all domestic flights carry boingo. Check out there list of supported airports and airlines before buying.

Horrible. The worst wifi you could ever buy be better off using a mobile hotspot this wifi is the worst in the world they lie about speeds they always have excuses and no results I would never recommend this wifi to anyone only reason they haven’t gone out of business is because they are con artist and somehow managed to con there way on a bunch of bases to mess up everyone’s gaming

Interferes with other wi-fi & updates can lock up your phone and drain battery. Too many times now I’ve been blocked from hotel wi-fi because this app is interfering in the background. Latest update kept spooling until it nearly drained my battery. Use this app as a last resort and turn it off otherwise! App user beware.

Blocks Access to legitimate WiFi connections. Your app overtakes the WiFi functionality on my iPhone and prevents me from connecting to any legitimate WiFi connection like hotels. I literally have to uninstall the app in order to connect to non Boingo supported connections. Why is that? This issue had been in existence for years and over multiple versions. Please do not respond with a canned answer.

Poor application.. I travelled to India from New York JFK airport via Abu Dhabi past week. boingo was almost of no use, even when there was free wifi at airports it would not find a signal. If I connected manually using my phone’s settings then bio go would happily report that I was connected. Other times, like in April 2018 and January 2019 when I made a similar trip, I would even get a message “ no internet is available on this device” . No kidding I did not have internet, what I was trying to do with the bio go app is to get internet. All in all not a very useful app - perhaps someone can tell me how much I should expect from this app. Thankfully I am not paying for this service because based on my experience over the past year, I would never pay for this. Frankly airports now have free wifi and this app is of less relevance now that it may have bee sometime back. If someone from boingo reviews my usage logs please note that at any time you see internet is because I connected using alternate means and then boingo figured it out and claimed success.

Finally figured out why I couldn’t login to Marriott Hotel WiFi! It was this app! Uninstalled.. For awhile when I travel I had trouble at various Marriott properties with the WiFi login not popping up. It wasn’t too much of a challenge since I am mostly a Hilton person. A few months ago I was at two different international destinations and had to use my LTE data which was a bit of a problem. I did notice that that the Marriott properties had the Boingo WiFi here text. Then I realized that it also happened on my iPad. Hmm why would both devices have a problem? Clearly it had to be an app that was installed. Yesterday same problem while in a Marriott. Thought that may be issue and did some googling. Sure enough others had reported problem. Removed this app and voila, the Marriott Hotel WiFi login popped right up. Uninstalled.

Two iPhones. The one with Boingo.... I have two iPhones. One personal, one work. The one without Boingo remains connected to Wi-Fi even when locked. The one with Boingo always reverts to cellular when the phone is locked and I have to launch Boingo and reconnect every time I unlock my phone. The iPhone with Boingo has used 90% of my data allowance, because the background processes use cellular. Your support is obviously scripted and totally worthless every time I have dealt with them — even when I call them while I am experiencing the issue. “We want to help” is total baloney.

Prevents WiFi connections. I couldn’t figure out why I was connected to the WiFi at my hotel on my iPhone, but the phone was refusing to actually use the WiFi connection. A quick search revealed that this app actually prevents you from connecting to certain WiFi access points! Deleted the app and now I can connect just fine. This app is worse than useless, it is actually detrimental to your phone even when you’re not using it!

Worst app on the planet! Uninstall Wi-Finder!!. What a crap of an app. Worst ever. It never does anything useful ... you can find WiFi networks just fine under “Settings —> WiFi “. But it actually PREVENTS you from getting on WiFi networks! That’s right! I now had been at several hotels, couldn’t figure out, why I could not log on. The check mark next to the WiFi symbol was there, but my IPhone won’t connect to the WiFi network. I spent HOURS trying to find a solution, resetting all passwords ( painful! ), etc ... nothing worked. I tried all the tricks I could find. Until ... I noticed that it said “look for Boingo WiFi” under that check mark. I open that app, now it connects me ... but I have no idea whether it is using its own plan to pay for it, or the plan I already paid for at the hotel. I went ahead and tried to delete it ... it is not under “Boingo WiFi Finder” but under “Wi-Finder”. Deleted it now, and now, everything works like a charm. But those lost hours of my life ... I never get them back. What a stupid, crappy app.

Takes over hotel Wi-Fi and then needs constant reconnect. Updates have made this app really bad. To maintain continuous connection with hotel Wi-Fi, I’ve had to uninstall the app. Once uninstalled, connection is perfect. Install it again and the same issue. Not going to renew the service.

Can’t use many WiFi connections when installed. Update to developer re fix: the problem is not that it doesn’t work when you try to connect thro the app. The problem is the iPhone will not connect to certain networks because the app is on the phone, but there is zero indication that this is anything to do with Boingo. No mention of it appears in the wi-fi connection screen. You just see a check mark next to network as though it’s trying to connect but you never get the WiFi 3 arcs in the top right; it never fully connects. How are people supposed to know to go to the boingo app to fix this in the first place? ——- I’ve had this app for 2 or 3 years and only just discovered it’s the cause of an inability to login to some networks. I see from other reviews now that it’s not just me. In many hotels I simply cannot log in to their networks, I get no indication that it’s because of the boingo app, instead it just hangs trying to connect with a check mark on the network but never actually getting any further. Only recently did I discover if I go into the app I can connect, but I had no idea the app was even something to consider, there was no indication I should be using it - I already was given free WiFi but the hotel. Same thing has just happened now in another hotel chain, although in this case I need to set the app to ignore the network as it can’t connect to it. So frustrating as there was no way to tell what was causing this for such a long time.

Hijacks Public WiFi Authentication. I was unable to connect to hotel or airline WiFi because the Boingo app prevents the iPhone from displaying the portal authentication page. I first tried to reset network settings without success. Finally uninstalling this app allowed me to connect properly.

Breaks Other Free WiFi as other reviews. Developer’s purported fix is false.. It’s quite telling that this app apparently has received all 1-star reviews for more than a year. (Yet, oddly, still shows an overall high rating). I can attest that this app breaks at least 2 free WiFi spots with captive login verifications, as reviewer MrBen123 stated. One of them is certain Hilton HHonors WiFi, so fairly wide spread. It is a serious concern for frequent international travelers, as the breaks cause by the app are not easily identified and one is left to diagnose it in environments with no internet connections. The developer’s response (to MrBen123’s review) of a fix is irrelevant/inaccurate/incomprehensible at best, since, in their current version, pretty much none of the mentioned options were present. Avoid install/download!

Blocks Wi-Fi on iOS. So rather than make excuses and apologies why didn’t someone actually fix this. Seems multiple users have the identical problem - isn’t that a clue? Go to your nearest Marriott and experience this for yourself. ================== I thought this was good at one time but now it’s impossible to log onto any Marriott hotel free Wi-Fi service or IHG Wi-Fi service from my iPhone 7Plus using iOS 10 and iOS 11 Caused me to consume excessive wireless data when I thought Wi-Fi was connected. The app seems to hijack the Wi-Fi connection I hope this will be fixed and then maintained across future iOS upgrades I removed the app and rebooted and now Wi-Fi always connects.

Cannot select preferred connection methods. As many have stated here before, having the app on the phone creates many connection woes. For instance it will try to connect you to to a hotel network and never actually connect you without giving an indication of an issue. Once you realize the app is the problem, it is supposed to give you an option to forget the network for a period of time but I have found this option presents itself about a third of the time. If you accidentally hit the wrong option, you never get the pop-up back. There needs to be a hard setting where these features can be turned off. The current only way to make this happen is to delete the app from the device.

Please create a better app.... Update: had to delete the app as it was eating up 55% of my battery despite background activity being turned off... And yes I agree with the comment - non of that sounds right, but are the actual issues with the app... Similar issues as the other users: 1) app prevents you from logging into certain WiFis (I haven’t been able to find a solution) 2) it drains a LOT of your battery (35% on my iPhone over the past 10 days with “background activity”)

SCAM ALERT!!!! Buyer beware. I signed up for Boingo while I was working at an airport to take advantage of the wifi in the facility. The service was fine until I left my job at the airport and tried to cancel my subscription. After submitting two requests to cancel my service they did not and continued to charge me. This type of practice is predatory to squeeze additional dollars out of individuals who sign up for their service. I highly suggest finding a different service if you’re looking for remote wifi.

Nightmate. Terrible. I installed this app and the only thing it proved able to do was to screw up every Wi-Fi connection in every hotel and every airport in Asia!!! what a nightmare !!! Hours of frustrating work configuring my phone over and over again trying to figure out why it wasn’t connecting to my free Wi-Fi signals ...finally somebody told me that Boingo App was the problem ...I deleted the app and Bingo ! my phone started working just fine again and picking up all WIFI signals everywhere. Lesson learned.

Works great. Thanks much for once again keeping me connected throughout my journeys.

Prevents hotel WiFi landing pages from opening. The title says it all, this issue had been dogging me for over a year, I finally figured out that the app wasn’t letting the landing page load. Deleted the app, now it works like a charm. I love being able to connect to hotspots at airports transparently, but I spend more time at hotels, so it’s staying uninstalled until they fix this.

This is a bad joke, right?. This app is supposed to help the user locate Boingo WiFi locations. But it only works with a WiFi connection. If you don’t have an internet connection then the app can’t help you, and if you do then it serves no purpose. Not sure how so many 1 star ratings worked out to an almost 5 star average on the App Store? Completely useless.

Breaks Hotel Logins. So just to echo what everyone has said if you install the app, there is a very good chance it will break the ability to login to a Marriott property. And you definitely won’t be able to add your iPhone if you have high speed internet as part of the Marriott Rewards program. Spent an hour trouble shooting and the tech said “do you happen to have Boingo?” And then explained that the app interferes with the login page. So I had to uninstall and it works now. New update from 6 days ago didn’t seem to fix it. Oh well.

Double charged scam. I downloaded this app hoping to be able to use when I travel but the app is confusing and the service is horrible. Worst of all I paid for a subscription and then the app charged me for it again. Double charged for a service that doesn’t work and an app that is not functioning.

Never works. I had this app for a few years already and it used to connect fine but lately (about a year so far) it never connects. The app finds WiFi spot that allows connection but using this app it does not connect. I hope future update will fix this issue.

Purchased subscription from app store but cannot login. I just purchased the $9.99 subscription from app store. I was expecting an automatic login but that didn’t happen. Clicking on restore account (purchased a subscription with iTunes?) throws an error. When i try to reset password, it says I do not have an account associated with my iCloud mail. I have accepted now that idk how to use the app. Help!

DO NOT INSTALL-Kills your WiFi connection capabilities!!!. This app made it nearly impossible to connect to any WiFi connection without using the Boingo app. I could see WiFi connections, and my iPad Pro would say connected, but the connection would not show in the top left of on the iPad and I would not have connection. Then after a few minutes I would get a pop up notification from Boingo that there is a Boingo connection available near me, once I opened the app and connected through the app my WiFi connection would work. Also, when connected through the Boingo app every time my iPad went to sleep or I locked the screen it would drop my connection and any VPN if that was connection. I was getting super frustrated with my iPad until I saw a post about this on the Apple forums. I don’t recommend anyone use this app or install it until they figure this issue out.

Prevents auto-login of hotel wifi. The hotel wifi is an unsecured network and after connecting, displays a login page to enter name and hotel room number. Boingo prevents the pop-up login page. I had to delete the app to use hotel wifi.

Stops the WiFi login page from coming up. The login page never came up for both hotel WiFi networks yesterday and today. Searched the web and tried a few options. The removal of this app solved the problem.

seems broken. Whenever I click to look for a network it just takes me to the Settings screen. I already have it set to Allow everything for the app, but still keeps sending me there.

Prevents login to hotel Wi-Fi. Trouble is, ISS a hotel Wi-Fi is recognized by boingo as an available hotspot, the boingo pop up prevents the hotel login screen from opening. Struggled with this over three trips before I figured it out. No obvious way to disable auto login attempts in the app settings. So the app is deleted until this is fixed.

Broke my WiFi connection.. This app disabled the WiFi connection on my iPhone X during my stay at two different Marriott hotels. Using the app to connect to WiFi only worked for a few minutes before returning to cellular data. Uninstalling the app fixed my WiFi issues completely.

Is this updated?. Just changed to an iPhoneXS and I’ve been having problems detecting wifi available around me through the app, and it often redirects me to settings.

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Not bad at all. Just needs and offline map and it would be perfect for a traveller

Love accessing the web everywhere!. Without boingo I would be a frustrated world traveller who is always looking for hotspots. Boingo makes life easy.

Doesn't work. Hasn't been updated since 2014, doesn't work with iOS 8 nor iPhone 6/6+. Terrible customer support. Avoid.

Ok for free. Very hit and miss with connecting to wi-fi and drops out after 2-3 minutes. I have free access but definitely wouldn’t pay for a subscription.

Very poor service!. Very limited service and available wifi even in city of paris area.

Just doesn't work!. Stuck in JFK with Boingo the only option and nothing works.

Doesn't work. Paid a month's subscription and cancelled after 3 days. Available WiFi spots hard to find and when you find one it doesn't work. Tried about 20 times in San Francisco, got connected exactly zero times. Contacted Boingo support who were polite and tried but still a 0% success rate.

It’s okay. Trying it now for the first time from an international airport. Not very intuitive to set up and establish the connection. However, it seems to work well once a wifi connection is established. Fast and reliable, with no drop outs, but that depends on their partner I guess.

Fantastic!!. Love this app!! Have saved loads of money. I'm an international flight attendant and some hotel wifi in certain countries is astronomical! In Frankfurt it's €22 a day but being with boingo I only pay $8 a month! Great app and fantastic for frequent travellers. Very satisfied!

Biggest flog scam. The most useless money making scam I've seen. Took 30mins to load, quick to take my bank details, nothing working afterward. Then difficult process to deactivate and remove banking details. Doesn't even deserve its one star

Too much battery usage. Poorly written app which uses way too much battery life. The job it does is good and important but kills my battery. Deleting it until the developers fix the issue.

Disappointing coverage. Bought this for wifi access during travel through UK, France, Spain and Italy. I did not find it particularly helpful for wifi

Scam. Internet didn't work. Difficult to cancel subscription. Worst app ever

Works!. Good utility- works well.

Worst app ever. Terrible

A wifi finder that needs to be on wifi already. Astounding. This app promises to help you find hotspots so you can get online - but it only works if you're already online. Absolute waste of time and money. (Boingo's service might be worth paying for - I wouldn't know as I wasn't online so I couldn't find a hotspot to get online. The app certainly isn't.)

Not that bad. I'm not sure why Boingo is getting such bad reviews. I was able to use it frequently without issues and if no Boingo hotspot existed it was usually coupled with another supplier, still allowing me to connect using my Boingo account. I had to unfortunately terminate my account (this had nothing to do with Boingo service) and this was done painlessly via email. I received an immediate response from their support team and had no issues with terminating my agreement. If I was in need of a mobile wireless service I would certainly reconsider Boingo.

Almost useless. In London, hardly find any wifi, even find one still cannot get connected. Only twice got connection, speed was very very very slow.

Unreliable. It needs an offline map of hotspots, it just tells me to connect to the Internet to make the map work, which is not particularly useful when you're searching for Internet. Also, about half the time it tells me it has found internet, and I'm getting a signal from a provider I know has worked before, and it tells me it is unable to connect, which is rather annoying.

Scam. Please don't sign up! They just use free hotspots like MacDonalds and charge you for it. They won't reply to my emails to cancel my contract either.

Best App not a problem, will recommend to all my friends. Nice and quick to find hot spots

Decent application, but poor customer service. The application works well and and can save you a fair amount of money when compared to hotel wi-fi prices or international data roaming charges. I found a decent number of Boingo hotspots in Europe. However, the customer support for the service is quite poor. The websites's password recovery did not work for me, so I had to provide address and credit card details to get my password reset - this took several days. There is no function in the website to cancel your subscription, so you have to phone or email to get this done. Using email, this took a week and a half to get done. Altogether, cancelling took over 16 days. Also note that the fine print on the contract requires five days notice of cancellation before the end of the billing cycle, or you may get charged an additional month.

Not to be relied on is Boingo. I signed on to this app in January, have paid the fees and to date have not been able to use even 1 kb through Boingo. In Tokyo I could see the Boingo logo but no hope of logging on. Had a few emails to their "support" centre but still no service. So far it's a waste of money and time. I can only cling to the hope that they may acknowledge my concern and do something. Not to be relied on is Boingo.

Boingo Mobile. I am a flight attendant so I travel a lot and I find Boingo Mobile very useful when it works. The frustrating thing is that it doesn't always work. I often have trouble connecting when in a Boingo/Boingo partner hotspot. On the balance though, for the monthly price I pay, it is definitely worth it for me.

Completely useless. App doesn’t work at all just brings up iOS settings menu but no explanation what it requires or why. Makes no attempt to look for networks or hot spots.

The app won't work. I'm trying desperately to get on to the Internet during a bit of a family emergency while travelling... The app opens and then immediately closes. Very useful, not!

Very poor support. The app would not sign-in to the AT&T mobile hotspot, despite it accepting Boingo logins. I tried calling support, but was disconnected after an hour on hold.

Boingo. Not particularly reliable and cover is not as extensive as Boingo would have you believe. Not bad when it works.

Best. I have been traveling a lot which includes waiting at airport. Boingo is great. I have Internet access around the world for only 4 pounds a month for 200gb. Access rate is 9 out of 10 times successful

App and service work as expected. Boingo picks up wifi in about half the places I visit. I am happy with it. Can it show me the costs as I use it on a foreign network? Also, when I signed up it gave me laptop and phone in one account - not sure if that is still available.

good. App works great. Just had problems setting up an account. But once that was sorted out the remainder of the experience was seamless. Like the easy setup for secure VPN. It directs you to a website to automatically download a configuration profile.

Apple Watch Version. Need one for Apple Watch

Invaluable for travelling. This app is an absolute God-send! Have just finished travelling from Australia, through the US and then into the Bahamas. Was able to connect to free wifi at all airports, cities and even on the major islands. Keep up the great work Boingo!

WORTHLESS!. This doesn't work at all, what a waste of money.

Doesn’t work. Was in Malaysia recently, and wasn’t able to connect to any of the suggested sites the app gave me...... and kept saying no internet connection. Hopeless. Complete waste of money

Yes it's good when overseas but hard to get out of. It was great at times when overseas but very hard to get out of they keep taking money out of my account almost 12 months later after several emails it's still happening!!!

Great app to workaround iphone 3.0 wifi bug!. This app is our official workaround at our school now for people to be able to connect to the wifi on iphone and ipodtouch 3.0 firmware, something to do with this causes that popup authentication page to disappear and things just work now :-) Thank-you!

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Crap. Don't get it case you will have to pay when you sign up

Hardly ever works. Still have to navigate advertisements even with app subscription Wifi service is No better with the app than without it!!!! Rarely strong enough signal

crap. totally useless

Works Great!!!. Once you do the initial setup of your account ID & password on this app, that's the only time you have to enter it. After that, every time your in a Boingo Hotspot, click the Login button & it logs you in instantly. It's that easy. I have an iPod Touch & tested it out at an airport, it logged me in right away & the Wi-Fi speed was fast. What else can you ask for.

Poor. Don’t bother -crap app

Bad!. I tryed it but it dont work for me so how do i cancel my eavry month of couple $$

Doesn’t work. Fails to connect to most Boingo partner hotspots

Do not install!!!!. I had install this app and after, for months, my phone could not connect to wifi from airports, hotel, etc. I would never get a "pop up" window to log in the different hotspots. I even went to talk to Mac geniuses and they could not figure it out. Even after resetting my settings, I still had issues.. Turns out it was this app that was blocking the "captive" window in hotspots to appear. As soon as I deleted that app, it started working again. Your phone will connect better to hotspots without this crappy app... Thrust me!!!

Login error in app.. Cannot login in app. Can login from website.

Doesn't reconnect and takes over what was working wifi. This app does the basic boingo user entry, but it actually has been a big step down for use on wifi that otherwise could be connected to for free. It never reconnects like normal, rather you must go through the app each time to connect. Phone off for a minute? Oh, let me make you go through our (tr)app to reconnect. Was that wifi free to reconnect? Nah, let me make you go through our (cr)app to connect. UGH!

Very useful app. It takes a bit of fiddling to log onto a hotspot the first time (try turning wifi off then on again), but after that it is seamless. It is great to have a map at your disposal. Some people complained about needing to be close to the hotspot, but that is location dependant and probably set by the retailer so you have to be in their (e.g. coffee shop) location to use it. I especially like that I can turn it off and on in my iTunes subscriptions, and can use it with all my devices.

Cost of this service. The advertising I received for this indicated that it is free. However, the user agreement contains many references to how payments will be made. At that point I don’t even understand what I would be paying for. Either this is free or it’s not free.

Speed Test Failure. Speed Test no longer works. I have iOS 13

Boingo Blows. Can connect about 20% of the time. Way too frustrating.

Negative 5 stars if I could. App isn’t compatible with ios 12 or 13 and lower. Can't submit ticket because iPhone keyboard won't disappear when scrolling and no "done" key in layout. The red submit button disappears after writing a couple sentences. Using XS Max. Furthermore, wifi hotspot don't exist for the most part. Database is obsolete and not current. Incorrect names and addresses of hotspot providers listed. One can't tag a bad hotspot to tech support. Can't connect to any wifi hotspot. And definitely can’t when flying on airline despite having access and airline is qualified and equipped for wifi. App is useless. Don’t waste your time. Reported this app to Apple for removal.

Incompetent and useless.. The basics of any IT development is to test things before deploying. They don’t seem to understand this concept. The service has never worked, turns out they have incorrect passpoint profiles being distributed. Nothing is as seemless as they advertise. Never ending issues, avoid completely.

Wasted my time. Received this for free through my credit card, after trying to log on for 10 min and having to reset passwords as it keeps saying I mistyped, I’ve deleted the app.

so far so crap. so far not impressed will not allow any other devices on the same acct even if you are logged off not worth the money at all i have been on better free wifi than this pay service

Great app!. Works for me internationally!

Boingo a bomb. Worked once - when I signed up. I was traveling internationally and it just didn't work. I was in the Tokyo airport and could not connect? Tried everything to get it to but gave up after an hour. This application should be easier to use. It should allow for automatic connections to Boingo networks without having to launch Boingo each time. I was able to log onto a non Boingo network and go to the FAQs on the Boingo site and found little useful information to assist. If I have to phone tech support each time I need access it isn't worth the trouble. For $10 per month it needs to work flawlessly and without the current effort. To be fair I called to cancel this account and they asked me to reload their mobile app and try it again for another month at no charge. I will update my current rating bases on the results of the next months results.

Not recommended. It has billing issue. I canceled my plan on March, but still getting charged on April.

Not working. Check for boingo Wi-Fi takes me to settings for some reason. I have everything enabled.

Don’t do it. Purchased through ITunes Store for $13.99 Canadian. Quick to take payment but error message saying having trouble setting up account and to try again later. Error 1000. Customer service is non existent. Still waiting. Not impressed.

Competly useless waste of time. Tried to connect the in 2 different countries numerous times never happened

There is a hidden service charge!. It says it is free but when I want to use I have to pay and it is not to say for how long I am paying!

Weak signal. I paid for faster speed and all I get is one bar and signal keeps dropping, what a waste of my hard earned money! Did not even get a receipt so I know what I'm actually being charged.

Always Crash. App is not working... always crash when I try to log in...

Wifi blocker. This app blocked me from connecting to other none boingo hotspot. For example Marriott hotels. Supper annoying

Negative 200 stars!!. Well, got my Mastercard World from Tangerine. Unfortunately, there is absolutely no wifi hotspots in Canada whatsoever... Zero. Nada. Well another useless option. At least there is no annual fees on the card!! :P

Junk, inhibits other free wif. This app is garbage, just like others say. It blocks free public & hotel wifi access. If you’re trying to log into free wifi & you can’t get the pop-up login page, delete the app & you’ll be able to right away. Totally useless!

Interferes with wifi connection. Traveling in Mexico with family. All other family devices are working fine, but my 3 month old iPhone 6 constantly loses connection with the wifi. On a hunch, I delete the boingo wifinder app, as it's the ONLY difference I can think of between my phone and the wife's which is working perfectly. Bingo. Wifi works fine. At least it indicated which wifi to connect to at the resort...

Doesn't work properly. Aug 2013: after using the app for a month I am convinced this app is pathetic. It has never connected automatically even once even though I have switched the option on. Even manually connecting it takes multiple tries. It keeps showing error that wifi hotspot is not selected even though it is. First of all auto login doesn't work even though I am loggied into the app. I always have to launch the application once; then ask it to connect. It gives and error message saying it is not able to. Then I have to kill the app, relaunch it and try connecting it again. In some case I have to repeat it multiple times to connect. I have tried it on my iPhone as well as iPad and in different airports in US and Canada. The experience is the same, which means bad. In Atlanta at the international terminal F near the food court, the signal was so week that it would not connect most of the time. Even when it does, it would drop off quickly. Not happy with this service at all. But I am going to keep it for few more weeks and see whether anything changes.

Not worth using. It blocks my current wifi and messes with my iPhone. Want to have this app deleted, no longer purchases, nor have my info shared or sold. It infringes on all my privacy

Block you from public wifi. Agreed to what other users said, this app has never helped me connect to a public wifi freely but keep blocking me from connecting to public wifi

Useless app. Could not figure out how to work with this app. Location map does not work.

Very bad technical service and app.. I downloaded Boingo with Apple apps. I was unable to create my account, I called Customer Service and they told me that I was supposed to be close, very close to the Hot Spots or I wouldn't get any signal, otherwise..., to cancel my account and get reimbursed! I sent three e-mails to the e-mail support, two days later, still waiting for some kind of help. Definitely, this is not worth it, more headaches and frustration than anything. Regards

Waste app. Doesn’t find and connect to any boingo wifi spot- at least not in canada

The most useless app ever.. I’ve been in central Rome, Florence, venice, Paris, London. It’s hard to locate any wifi hotspot. Followed the direction to the nearby hotspot, the connection I was inconsistent and slow.

Buyer Beware. Easy to get access but times out often. They have no problem accepting credit cards and billing each month but make it next to impossibe to cancel at anytime like they say you can. It's hidden. Good luck after you paid. Have to call Visa.

Boingo Mobile. Does not consistently recognize hotspots, incl partners and free ones. May eventually pick up the link, but certainly not satisfactorily. The Mac OS app is also not reliable. The lack of reliable identification and login, detracts from an potentially v useful service. All apps up to date. I have been a subscriber for 4 years, but reconsidering.

Poor services. Very poor services. Don't waste your money. I'll make a complain to apple store.

Credit card for free trial. I don't think u should have to give ur credit card number for the free trial

Good concept but not very efficient.... I did like the concept of a worldwide WiFi network, but in practice it is not functioning very well overseas. I gave it a try on in few countries to have a connection success rate of less than 25 percent. Coming back from one of my trip, I reported to the company the difficulties that I had at a specific location where Boingo advertised services to be told that I should call from that location on a toll free number. I gave that a try on a following trip, after 40 minutes of answering questions and trying to fix the problem with a technician I had a temporary fix (as it didn't work at the same location on a later date). The icing on the cake of that "toll free" call was the surprise cost of $40 from the local cell phone provider. In summary I've been very patient with the system, but now I give up. Certainly a good Marketing exercise, but based on my experience poor technical results as it relies on multiple affiliated networks which they don't have a great control over.

Worse app and service. Stay way from boingo doesn't work in most places like Vancouver , Calgary, Frankfurt , Warsaw , krakow , Seattle ... Don't use that service.

Many hotspots are missing. The app is basically useless because many if not most hotspots are missing. I am currently traveling in Mexico where all Infinitum Mobile open hotspots allow login via Boingo, but they are missing here.

useless!. Dont waste your money over useless application. It doesn't work!

Update Crashes. The new update is crashing

Terrible install. This is the worst failed install experience of my past 10 years! I got the app for free with the WestJet Mastercard and that is just about the value you will get from this app!

Be careful with Boingo!. Terrible! It din’t work at all at the airport… and then I realized they kept charging me a monthly fee!!!!!!! be careful!

Scam: continues to bill after uninstall. Careful, you will continue to be billed 8$ per month even after you uninstall the app and cancel the subscription.

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It was useless. I subscribed so that I could access WiFi while on my trip to Europe. But it couldn’t find any WiFi in the Fumicino airport in Rome, not in the Pisa airport, not in the Orly airport, not in Charles DeGaulle airport. I found one spot in Paris. Hardly worth the subscription price.

Drains battery. This app was draining 40+% of my iPad battery based on iOS stats page. Removed the app and battery life improved a lot.

Can’t use WiFi. This app makes some WiFi networks unusable. You can’t tell it’s happening but the WiFi will work once you delete this app. This is a horrible bug and I would never have this app on my phone ever again.

0 out of 5 stars. I can’t even run the speed test from my computer or the app!! 91MB/s download speed. Horrible.

Same problem. I had the same problem as another customer. I paid for the in app purchase and then it would not connect me to any boingo network. I'd honestly like my money back.

Can't connect any TWC wifi through iOS device. Can't connect any TWC wifi through iOS device.

Terrible. It is blocking you to connect networks even when you are at home you need to use the app to connect to your home network. App deleted problem solved...

Bug! It loops to WiFi settings when checking for WiFi. I tried deleting and reinstalling. It’s been doing this for quite some time. Bionic doesn’t work on my iPhone, iPad, Mac and Windows machine.

Impossible to cancel. Cancel button missing from account page, poor connection in nearly every airport—ATL in particular. LTE is much faster

Absolutely the worst. In an airport with several hotspots, didn’t log into one of them. Also seems shady that you can’t cancel the strong armed subscription within the ap. I could have downloaded a PDF faster with two tin cans and a piece of string. Just terrible

Garbage. I still can’t believe they refuse to address the hotel login issue. It should be simple to be able to just temporarily what the app does or ignore it for some networks rather than having to uninstall. But that’s what I’m going to do because this is garbage

Worthless. can’t find connection worst of all never will update without error. Worthless

T mobile here I come. Fails to connect.. can't login to Wifi finder.. does not recognize my account- yet the manage to charge my PayPal. Save your

Total trash. Removed because Boingo never really found and auto connected to any networks, ever but more so it breaks Captive login. Uninstalled. Glad I don’t pay for my premium access. (Mine was included with something else) Don’t waste your time or your money.

!. I want my refund you guys took $9.99 from my bank account and I did not ask for it

Bad connection. I cant even play a game without it lagging me out, i pay $55 for 50 mbps and i only get 35 mbps max! its pointless paying for something i cant get

App Rigged. can't even cancel or deactivate my account from the mobile app , the mobile app is useless tbh ..

Not free any more. $15 a month! What a joke. Used to be useful. Not any more. They took away the Amex deal. Bye bye Boongo

Doesn’t work for me. No phone support. Wish there was a way to get help when you really need it. Can’t email when I have no internet service!

????. I haven’t used this app yet but most people give it one star so lets see if what this app really is

Scam. This is a joke and a scam. You won’t have internet service at all it’s ridiculous and they won’t refund your money. This company is a scam and joke don’t waste your money. They need to be reported for their lies!

Buggy. Might be incompatible with iOS 11. It interferes with WiFi auth portal logins in some situations (Like the Ibis Hotel chain) and blocks access to the login portal. I had to remove the app for access.

Interferes with WiFi connections. As other reviewers have mentioned, this app somehow prevents you from getting a connection on various WiFi networks at home, etc. Once I deleted the app everything went back to normal. This is unacceptable.

Scam company should be law suit. I never found your network then why would you charge me.

Not possible to disable. The app blocks most of the public networks I have access to (e.g., hotels, airports). Function “ignore network” doesn’t work.

Very easy to start a subscription by mistake.. Accidentally installed and started a subscription. Can not get my $10 back now. Reported the problem to Apple several times with no results.

Does not work, stay away. Wasted time and money trying to connect at BWI airport without success - I will be asking for a refund - terrible product experience

App doesn't let me sign in. Bought plan via laptop and after multiple tries the app doesn't let me in. Frustrating

Eating 90% of battery. I had a battery problem recently on my ix and thankfully using new battery menu in setting I found out that this app was eating my battery whole days

Caution. The app clashes with other WiFi and prevents you from logging in. I find it is extremely problematic at Hotels (Hiltons, Marriott....). It typically results in deleting the app.

Forced me to review- you get 3 stars. No idea, I hardly ever use it.

Blocks WiFi with login page (hotels, airports, etc). DON’T INSTALL THIS CRAP!!! After installing this app, I couldn’t use WiFi in hotels, airports or any other hotspot with a login page. Everything returned to work after I removed it from my phone.

Horrible. Deceiving, I’m thinking I’m going to get WiFi. It shows me where there’s WiFi already.. I need hotspot.!!

Horrible app. I wanted to try this out and the app is difficult to use it’s not straight forward at all I canceled my subscription right away like and hour later AND THEY STILL BILLED ME FOR THE WHOLE MONTH THE APP DOESN'T EVEN SHOW YOU THE HOTSPOTS RIDICULOUS!

No good. It never works only allows you to mooch off of other people WiFi SOMETIME! I thought you had to deal with Xfinity or AT&T Wi-Fi that allowed you to use the big-name WiFi. But nope it’s no good

Billing. I was erroneously billed after I cancelled the subscription! I’m reporting this to Apple and contacting my bank to dispute these charges. Horrible app, don't download 😣.

Doesn’t seem to work. When I click find boings wifi it takes me to system settings. Can figure out why...also, if I’m connected to WiFi it doesn’t search for boings WiFi spots...doesn’t seem to work.

Can never login to app. It’s an endless cycle of resetting password, login on website, then trying to login to the app without success, then resetting the password....

Waste of money.. I signed up for this at Chicago O'Hare a few minutes ago. It does not allow access to any wi-fi in one of the largest airports in the world. I cancelled it and since there is apparently no trial period, I lost $9.99 needlessly.

Don’t load this virus onto your phone. Worse than garbage. It straight up doesn’t connect to ANY wi-fi . Does not work as advertised. Ever. Even worse, it intercepts legitimate attempts to connect to wi-fi and makes it impossible to log into the welcome screens in public places. So it both doesn’t work and interferes with normal operations. Just smash a big rock into your forehead until you pass out and bleed all over yourself. It’ll be more productive and more fun.

Sorry attempt at Wi-fi services.. Dumped by American Express, VISA wants no part of Boingo, MasterCard is struggling with Boingo. There Customer Support like their WiFi service is struggling. Boingo has been around almost 20 years and they are still incredibly incompetent.

Useless. Used to make it easy to get online; now it never works and actually prevents some non-Boingo networks from working at all. Good riddance!

Terrible and inconsistent. The app does not work, I can not add devices to my account, and best of all I can not sign into my account.

Breaks login pages. App breaks a majority of login pages it claims to have access to.

Crap app. I travel every week. This app has yet to find any WiFi. And when I do try, it warms me that I’m using cellular data to find WiFi, which it never finds.

Piece of crap on iPhone. This doesn’t work on iPhone. It makes your WiFi connection crash and doesn’t help you connect at all! Whoever pays for its service on the iPhone is ripped off.

Blocks Wi-Fi loginnon iOS. With this app loaded, I cannot get hotel Wi-Fi login pages to load. When I delete the app, the pages load straight away. Conclusion: the app is blocking the hotel login pages from loading.

With boingo I can’t Log On. Hmmm, I deleted the Boingo WiFi finder and now I can log in to public WiFi. Before I would click on the network and it wouldn’t connect completely and just stall out. Now it works and BOINGO is deleted. Problem solved.

Terrible. I pay way too much for such awful service

Messed up my phone!. I downloaded this app by mistake and now I can’t use the app I did want because it tells me that my WiFi needs to be turned on. I check it, it’s on, but it still says it’s not. Very upset!!!