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Blù - Convenient and Easy to Use.. PLEASE READ
I have been a seller on EBay since 2004 and to this day I still love to sell and buy. This app is my go to nowadays. Selling is a breeze and this app makes it that way. Take a picture with your phone or tablet and post your item within a few minutes.
Buying can be easy as well if you find what you need and check out, especially if what you are purchasing is new. BUT.. If you are comparing used items, it can get a little tricky. When you are looking for a particular product and there are several different listings of that product, I tend to look at the same listing over and over again if the listing looks similar. This is a pain when there are 25+ of the same product. Therefor I would love to see a option to hide a sellers product that I know I definitely do not want. My idea is...from the list of items, just slide the product you are no longer considering to the left or right and touch hide so you wouldn’t be able to see that listing just for the time you are presently on the app. I’m sure I’m not the only ebay customer that is meticulous when choosing which product to purchase, especially when it’s used. It would save your buyer so much time! Please consider this option and thank you!
Tcar368 - Problems inside the app....
I don’t like the new format. While building ads, I should be able to turn features off and never be asked those questions again, like allowing the seller to give me a half price offer, shipping the item for free, or if I want consider reducing the price over time. Though those options might be consider by some, they absolutely don’t work for me and it adds extra time and worry to building an eBay ad. I would like to see, easier access for creating sales, easier distribution of my sale flier (past, non- following buyers), and more apparent of the actual things I purchase. They need to remove “sell” and “selling” terms on the front page, as it makes it more confusing to navigate. Finally, though buyer protection is nice, there needs to be a better follow through investigation on return items. Many times the buyers circumvent my “no return” clause, with made up conditions just to make me look like a bad seller. Often times, the past buyer’s have confessed that they did not read my description; only the title. This gives me an unfair advantage to me because they didn’t do due diligence before that bought the item.
I am always willing to further express my on going concerns. I have been a seller for a few years and have experienced several changes. I need some cooperation from EBay in order for me to continue as the luster of being a seller is starting to fade fast. Please let me know,
DJ Mr B - A Better Shopping Experience
I’ve been with EBAY almost 20 years and I’ve never once had a bad buying or selling experience that caused me some sort of anxiety to the point I wanted to cancel my membership. I can always trust that the reviews and ratings given to both parties are accurate in helping me to decide if they are a legitimate, honest and straight forward EBAY’ER before I do business with them. A much larger online store booted me from making anymore consumer reviews through my buying profile because I was giving them too many good reviews. They said it was because of the descriptive “review wording” I was using that caused some suspicion and perhaps I was favoring that company more so over the others. Could you believe that! Reviews are meant to critique both the buyer and sellers shopping experience so other consumers can evaluate them and decide for themselves if they want to do business with them or not. Also, I don’t mind waiting a few extra days of shipping to receive my product through EBAY because I know it will be what I ordered to begin with, and If I have any issues, I can trust it will be handled in a professional and friendly manner without any hassle. For me, I’m back to doing more of my shopping on EBAY. It’ll be worth it.
Ucanbacmpr2 - Fun place to shop “ EBay
I have been with EBay for several years now ! I have enjoyed it the whole time ! I shop on here because I can find what I want and not have to get out on the road to go find it ! Not only do you have the convenience from shopping at home but a good chance it’s going to be cheaper ! Your not burning gas and your safer shopping from your own home ! I don’t have to walk down aisle after aisle either ! I just use my fingertip ! I just found an item here on EBay that I could not find anywhere ! I’ve made a few calls and was given different phone numbers and not one helped ! I got on EBay and found it ! Yea ... I was real surprised ! I admit I did contact them several times to see if it was the real pieces I needed ! They even sent measurements of the part and everything was exactly the same size ! I just purchased it and just so happens that this review popped up ! I had to do it because this last purchase was one that I thought would not happen after all the calling I have done and a lot of internet research ! I thought all that time looking for these parts that I was not going to have any luck ! I got on EBay and found it in about 5 minutes ! I purchased it and now I will wait for it to be delivered !
wesbruh - eBay
eBay has been my go to site for years. I find the best price on what I’m looking for about 90% of the time. It may take longer to get the price if waiting for an auction to end but if It’s not something needed immediately it’s worth the wait. Make sure to read full description of the item so it’s in the condition you want. Do not rely solely on the fist page of a listing since some may have errors such as being listed as new but full description will say open box. New open box may be fine for personal use but if you’re looking for gifts make sure it is new/never opened. If it’s not clearly stated don’t be afraid to ask the seller. Better to ask than go through the hassle of having to return the item. If a problem arises, with an item described wrong or receiving something not as pictured, eBay will work with you to get a full refund. People make mistakes, it will happen, be sure to follow guidelines for return. Do not just return an item without starting a return on eBay or getting confirmation from the seller and make sure to do it ASAP and include a packing list and return ID#. Once you get used to eBay and how it works you will find it’s a great shopping site.
Suzs iphone - Hate the app update
Ebay has wrecked this app. The easily usable & navigatable app is gone! Ebay has disabled the older version of the app which I really liked and left me with this new version 5.18.0 which I can't stand. There is no user customization anywhere! Now the home page is nothing but suggestions, “deals of the day” & ads, where is my user data? I have saved searches, members & collections which I am not able to set as my home page nor am I able to view anywhere else either. At least on the desktop version I can switch from the home page to the “saved” page but that option doesn’t exist on the app.
The “my ebay” page also has no user customization, I would collapse the left hand column while looking at items in my watch, purchased & recently viewed lists, instead the viewing window is only 1/2 the screen while the left hand column just takes up valuable screen space. There are a myriad of other issues I would alter through user customization but I can’t go over all of them here.
When Ebay updates their app; give the users, whose sales and purchases finance Ebay, the opportunity to customize their experience.
I’ve been an Ebay user for over 16 years and I hope the designers of the Ebay app read these reviews and incorporate the users suggestions into the next round of updates. I won’t be using this app until further updates are made, instead I’ll use the desktop version on my ipad, which is set up with my preferences.
fur seller - Good for buyers, bad for sellers
My site says NO RETURNS. But recently a buyer said that my item was not as described, eBay AUTOMATICALLY accepted the return, without letting me protect myself. This was a jet black fur, which my 12 photos showed that the fur was indeed deep black, but the return was granted to the buyer who said the fur was brown. The eBay representative who looked at my 12 photos said that the photos showed that the fur was definitely Black. There was a rug on my floor in the photo which was brown, black, and beige, and you could clearly see that the black in the rug was the same as in the fur, and you could clearly see the brown color in the rug. There was photos too of this sweater on my off white sofa, and you could see that the fur was jet black. The Philippine representative told me that its an automatic return policy that eBay has if the buyer says not as described! The Philippine rep also said it’s better for me that I take back the item even if it’s buyers remorse, BUT THATS RIDICULOUS!
Why should I pay the shipping both ways! Why should I lose money! WHERE IS MY SELLER PROTECTION!!
EBAYS NEW POLICY IS VERY BAD. EBAY BUYERS KNOW THIS AND ARE ABUSING THE SYSTEM.
My seller asked me why I’m protesting her return.. as she put it “ no one else protested her return!” She then continued to tell me that my sweater was the wrong color black! At present my fur jacket is on the way back to me.
WHY IS EBAYS ALLOWING BUYERS TO ABUSE THE SYSTEM!
Ortofuchi - New image search “feature” ruins experience
Whoever designed the new “touch the screen to start an image search” “feature” has obviously never used the mobile app. This new “feature” ruins the browsing experience. I don’t even want to spend time on the app anymore...
You folks should use your own app more often; Most of us actual users do this: search for an item, then browse the long list of items that come up using our thumb by 1a) resting our thumb on the lower area of the screen until we’re done looking at the current set of items on the screen 2) then moving it up the screen to scroll and get the next set of items. Or 1b) even if we don’t rest our thumb for the entire time on the screen, there’s a delay from when we touch the screen to when we scroll (this delay is our brains processing information).
Now if my thumb doesn’t IMMEDIATELY move upon touching the screen it causes the “image search” feature to pop up and it COMPLETELY ruins the experience and flow and enjoyment and everything that makes browsing eBay anything resembling good.
I’m typically pretty accepting and understand that nothing is perfect and take the good and the bad with apps and other things. But this is just silly, anyone that uses the app can see how much this ruins the browsing experience. It really makes me not want to use it anymore...
Spartanv296 - Don’t recommend them for selling anymore
I’ve been with eBay since 2008. Recently had an issue with a buyer that asked for a refund which I clearly stated it did not offer refunds all sales were final in the listing. Item was sent out packaged with double wall foam and bubble wrap as well as even more bubble wrap in the original box. He states I sent him a defective item yet stated he has the exact graphics card that is doing the exact same thing. Fact he has my card and his card doing the exact same thing equals either a driver issue or hardware incompatibility. I said look I’ll just refund you and send me the card back. But I was having so much anxiety from the whole situation and frustration I said keep the card keep the money and be done with it. After so many years with eBay I am finally going to put in a request to permanently close my account. eBay does nothing to protect its sellers and let’s you get ripped off. I’m out money and a graphics card. It is what it is though can’t let him get to me, just keep in mind buyers on eBay will do this to you, they will buy from you then don’t know what they are doing complain and get to keep your item and money. It’s just not worth it anymore to sell here. It’s been a good couple of years, that helped me offset paying for new computer builds selling my old hardware in original boxes and packaging. but if you plan to sell here keep in mind eBay will always screw the seller over.
HerbS2urnerves - acc locked
my acc got locked and suspended for no reason whatsoever. I had literally just created it two days prior. I was trying to start selling things. And for my efforts i get acc ban without any explanation or recourse for me to undergo. Guess what im not making a new email adress just to get banned for no reason again. Ontop of this absurdity ebay and paypal have a monopoly where the seller is forced to use paypal or have to pay 30$ a month for a "online marketplace" acc or something. And when you are using paypal they take a tax from the money u make, ebay takes a tax and in the end you wait extra week to receive 50% of the earnings you made. Also Never sell more than 1 item at a time because ebay buyers are all scammers who request refunds on items you clearly have labeled "NO REFUNDS"... Why does ebay allow a buyer to request refund and receive their money back even when a seller has set the option "no refunds". That defeats the purpose of having the option in the first place. So if you sell 2 things and 1 of them request refund when you already withdraw the money, ebay will take the money you made from the 2nd item and give them to the scammer buyer. Without question ebay returns the money to the buyer, therefore scamming the seller. I used to have a negative balance on paypal because ebay steals money from there for the buyers refund even if i have nothing on the account. Ebay is actually on the scammer side, and paypal is their method.
ShadoWolf0913 - Automatically redirects from the web browser
The app itself is okay from what I got to try out. I made a purchase with it and everything worked great, and I like having the option to get notifications directly on my phone without having to keep checking the website all the time.
However, I ended up deleting the app soon afterwards because I also like to access the website from my phone's browser where I can use all the features of desktop mode. Well, I was browsing on the website and it was working fine, but then when I tried to open a certain page, I was automatically redirected to the app. I don't remember now what it was I clicked on, possibly to see a seller's other items, but in any case, it had nothing whatsoever to do with the app. I went back to the browser, tried again, and was redirected again. The website refused to let me open the page in the browser until I finally removed the app altogether.
I suppose it's possible there's an option somewhere to stop it redirecting, but I didn't feel like wasting my time searching. When I'm using the website, it's because I want to use the website. When I want to use the app, I will open it myself. There are pros and cons to both, and I'm not interested in having an app that decides for me when I want to switch.
nippi8mia - Copy cats
As an artist is very frustrating to see my ideas being reproduced over and over. Ebay does nothing about this. It would be nice if there was a setting where I can list my items so only certain buyers can see my items for sale. This would illuminate other artist from seeing my listings and duplicating the items that I’m painting on and profiting off of my creativity. This is very unfair and Ebay should step up and do something about this!!!
Seems like Ebay only cares about making money and if I stop listing on Ebay, you will see a severe drop in “Yorkie handpainted” listings because people can’t seem to come up with their own ideas! Do the research and see when I list something new and unique, the next week duplicate items pop up. Several other artist friends of mine have dropped off of eBay because of this complication.
Again, the solution would be for me to be able to block other artists from seeing my listings. I could care less about Private listings, it needs to be where my listings are blocked from other artists that can see my listings in copy my ideas.
Step up and do something about this or I will just need to say goodbye to Ebay.
mntclimber3986 - Scam filled company!
Buyer beware! EBay has not changed one bit. After ten years I thought I would give them a second chance. OMG! Big mistake! I made 6 purchases from various different eBay sellers and what I discovered was. EBay is only as good as it’s best seller. The worst sellers are just straight up scams. They claim their system can detect these people and automatically boots them out. It doesn’t. If you have the unlucky fortune of buying something from a scam artist seller and want to get your money back. Good luck for the next 30-60 days, some cases take even longer to refund. In this case the seller sold me car parts, eBay claimed they would arrive by the 4th of the month. Time came around, I noticed the parts had not even been shipped yet. Contacted the seller for an updated ETA. Got a can message auto reply stating the seller was out of the office and would not return till next month. This is the scam. You can not get a refund because it has to be done by the seller not eBay! EBay insurance policy has time reporting and other restrictions which eliminate you from being able to claim fraud via their 100% guaranteed insurance. So just like last time ten years ago. I had my Credit card reverse the charge and learned never to do business with eBay’s scamming sellers again. Keep in mind you are not doing business with eBay! They are not involved with the purchase beyond introducing you to the scam artists they call sellers!
Jhfrtyuj - Tired of the Messing up.
Lately this app has been messing up and I am not able to pay for my invoices due to the screens keep saying error I then get unpaid item strikes despite communication with the sellers. It won't let me pay for my items one at a time and then sometimes it's reverse. I have enjoyed eBay for over 10 years now and had 100% and no item strikes. But thanks to the issues and errors that pop up on the screens my experience has been horrible. Also 5 years ago I had some items that I sold. I got very sick and was in the hospital for almost three weeks. I did miss sending the items although I made communication with buyers the moment I was conscious and explained what had happened. That was just a few items some of the people wanted the item still and some didn't but that was 5 years ago. Why am I being punished and not allowed to sell 5 years later?
My feedback has been at 100% for years. No unpaid item strikes until recently due to the app not working correctly I have tried on my phone, my iPad, my pc and even a friends phone. I would like this all fixed please but I don't know what to do.
Mark Domzalski - eBay allows deception
Many items have a description in their title and a DIFFERENT description in fine print on the description page that deceptive sellers use to deceive. Also sometimes a photo falsely suggests strongly the size of an item (even though the actual dimensions are on the description page showing actual dimensions much smaller in metric but without a ruler or coin to suggest actual size for polite reference), KNOWING MOST WILL LOOK AT THE PHOTO AND BUY BECAUSE OF IT. This on items they know are copies / counterfeits of the real product in standard size, like a hairbrush I bought which was actually so small I couldn’t hold it to brush with it without it flopping out of my hand over and over. It’s as though they intentionally deceive because they know that NO ONE will return a $2-3 item. Also my eBay app should hold my purchase history INDEFINITELY OR UNTIL >>>I<<< delete it, and not be deleted by the eBay system. If I purchase lots of things it’s very easy to forget or lose track of an item ALREADY PAID FOR THAT I NEVER GOT. ESPECIALLY if eBay deletes my purchase history. It’s MY RECORD. DON’T DELETE IT FOR ME!!! Allow me that option. 😡 in light of what I’ve said, choose carefully and you may do well. There are some very good deals on eBay if you have good judgement and the time for all the hassles too. JD
itlgrk - My review on Sellers
I have been an eBay member since 2001. That’s a total of 18 years. I think in the last three years the credibility of the eBay sellers has disintegrated. They lack credibility, integrity. My first 10 years maybe longer no matter what I purchased it was always exactly what they stated I warily ever had to return anything. I think maybe I returned two things in 10 to 15 years. Now it is just awful. The quality is bad it’s not as it described and what I find is that eBay doesn’t support the buyer when it comes to certain items. I don’t mind purchasing something if returns are not excepted, but when there is dishonesty and I purchased the item based on their truthfulness and I discovered that there is dishonesty involved regarding the product and I open a complaint and eBay supported the seller. The particular item I am talking about was a Kiehl moisturizer I purchased on eBay. I discovered The item was expired. I did my homework before I opened up the complaint. I personally met with the Kiehl representative To educate myself on skin care and expiration dates before I even opened up a complaint. I doubt that you’re bored who makes these decisions Didn’t do the research I did. So my lack of trust with eBay supporting me as a buyer has disintegrated considerably just like the sellers you allow
Nakupendwa - APP Review not EBAY Review
I’ve been a seller on eBay for many years, a review on the platform itself is a whole different thing. This is a review of the app. I think it’s very easy to use and helpful for both buyers and sellers. I feel the app gets rid of a lot of the extra features that get in the way on the website. However, I don’t like that as a seller the only feature is to view, edit, and list your items. There are a lot of other facets to being a seller that could make up an “Ebay Seller App” such as paying my bill, viewing my daily sales or monthly numbers, starting a promotion, etc. All of this aside, there are two actual flaws with the current Ebay app. When I click on my profile to view any new or previous feedback, the screen never loads. Also, when scrolling through my items the app loads the items in bunches. This is fine but I am never able to scroll through all of my items because after loading a few bunches as I’m scrolling it freezes and can’t load anymore items. Then I have to leave the page and go back to try to get further down the list of the items - but it’s never possible. Fix these two things and you’ll have 5 stars from me!
Tonal80 - EBay needs to update app
Most app features work well but they continue to fail to address the needs and suggestions if sellers. Too many circular help options. The mail reason for my low rating is eBay still has NOT fixed old purchases being “stuck” in the list of purchases. When trying to remove very old purchases (so to increase # of watched items) it says unavailable or just doesn’t let you delete them or the just reappear. Why doesn’t the developer FIX THIS???? There’s so many complaints about this going back several years!
Related: why is there such slow limit of the number of watched items one can have? That makes no sense. In fact, I can guarantee eBay is losing money by not fixing this problem. If I could watch more items, I know I would be able to watch them and buy more. But if my list is “full” I simply forget about the items that I might have bought.
Seriously, you guys need to step up your app or sellers and buyers (like myself) are going to leave this app. I know I’ve about had it with eBay’s lack of interest in helping its sellers. You guys purposely don’t make it easy to get help or to get improvements made. Take heed of the feedback and make changes or you’ll become the next “tumblr” and die a slow death.
Purplxd - I miss the Notes section, etc.
I like eBay, I use it often. However, I wish you’d bring back the notes section in the watch list. I used it daily—it helped me keep track of what I was doing. Since you eliminated that, I no longer use the bid option, because it’s too aggravating to keep track of without the notes feature. I just use Buy It Now 99% of the time. *Also, when I reorganize my watchlist by category so I can check everything in that category, it resets itself to random scramble after I’ve clicked on one item. Then I have to go back and find the category again and it all repeats itself until I’ve finally made it through the whole category. Why can we just arrange our lists how we want and then have it stick? Let’s not let eBay become an old habit-prone dog. Next, why is deleting something from the watch list so fast, yet deleting from the other list so darn slow. You practically have time for a Japanese nap in between deletions. What gives? Please fix that. Thank you for including the payment options list, I like choosing a different payment source for different purposes.
420211 - Price range bait and switch
First of all it’s messed up that you can’t contact eBay customer support via email and are only provided a phone number. My complaint is about how sellers have side skirted the lowest price plus shipping filter. It used to be that you could press lowest price plus shipping, and the results would be the items with the lowest prices. Now when you click lowest price plus shipping, it shows you an item with a really low price, say $.74, but when you click the item and go to its page it has a price range of $.74 to say $15. You are usually provided a few options to enter for the product and when you put in the information relevant to the item you are searching for, 9 times out of 10 the price becomes $15 instead of $.74 with the $.74 item being a worthless accessory or something not even wanted. This is annoying to no end and completely makes useless the lowest price plus shipping filter. This along with having to scroll through miles of pages of the same stock photo from the same seller of a product where each page has a price difference of a penny or a different color option or something. Individual sellers flooding the search results with jillions of pages their own stuff so nobody else’s product gets seen through the crowded mess. If nobody at ebay is fixing this, that means you must be complicit. Boooo!
Kkdiva1010 - AN ACTUAL,NOT FAKE REVIEW!!
So, let me start this off by saying i am not happy with eBay whatsoever. This website and app is the biggest scam to ever be made. Now let my make this clear, if you are BUYING from eBay. No problem, have fun scamming people and having eBay help you scam them because of their "selling agreement". BUT, if you are selling or trying to sell off of this website you are in for a "fun" ride. If your intent is to sell you will be shown just how easy it is for people to scam you. Here's what I mean buy this. I have sold over 20 things over eBay and 15 of those 20 things have all been the same. Even though I put in the settings that "I DON'T DO REFUNDS" the people buying from me where able to schedule a refund for my product claiming "that I had missing pieces or parts" even when I was selling something such as a cup... anyways because of this and how eBay is a buyer first type of company EBAY themselves were able to go into the PayPal and send the buyer BACK the money WHEN HE HADN'T EVEN SHIPPED MY PRODUCT BACK. So in this case he had MY product and had his $200 back... it has been over a month and I have lost over $2000 due to this ongoing scam to eBay and their "buyers". I also haven't received my product back ever. So, if you are going to use this app to buy. Have fun, if you are going to use this app to sell. Good luck because you are going to loose a lot of money.
Cybermary - Useful but needs some improvements
It is very good for basic searches and checking of items for sale and ones buying or watching. Like the way it lets you enlarge the images of the items and the ease w which you can leave feedback. However there are several features I would like to see incorporated in future editions.
There is no way in this program to pay for multiple purchases from one seller. It only allows you to pay for items one at a time. Also, as a seller there is no way to invoice multiple sales.
The search system could be improved. Presently you have to reset the search filters with each search. I would like it to remember the previous search I did. I like to find out prices realized on items to help in pricing and I sell items mainly in one category. On the laptop version, when I am searching for a batch of items, I set the parameters once - for the category and for completed and it keeps those parameters during the entire setting. However the iPad version reverts back to the program filters after each individual search.
Dudeblahhhh - Just a bunch of hacked accounts and fake Chinese sellers
I highly recommend you stop or never start using eBay. It was become a market place of fake sellers, most with Chinese addresses or American addresses that have been hacked. Just recently bought a backpack and received a shipped notice with a tracking number. When the “item” arrived it was a letter saying i would receive it soon and I could track it at USPS. But I never received a new tracking number. When I tried to get a refund from eBay, they required me to wait another 15 days before I could even request a refund. I decided to call eBay customer service and I was on hold for over 30 minutes even though the app said it would be a one minute wait time. When I finally got through to customer service, I had to explain my situation multiple times before they took any action. After all that waiting I was told I the seller had a week to provide a refund, if they failed to do a refund then I would have to call back. Prior to that incident I won an Apple TV from someone in California, after two weeks I never received the item and when I contacted the seller I never received a response. Again eBay forced me to wait another 10 days before I could request a refund. When I finally received a refund, I was not allowed to leave feedback warn others of the fake seller.
karma1968 - ebay treats new customers like they are criminals
I started a new personal (not business) account. I sold and shipped an item that is en route. Then I attempted to purchase some tank tops. I have a PayPal account already and decided to link them. The item I sold was a women’s biker riding leather gear. Day 5, when I purchased some tank tops and the gear was in route to the buyer my account was suspended for fraud! I call and am asked where I obtained the things I was selling. My account was reinstated but now the item I sold and the funds still pending are no longer available. The tank tops I ordered have been canceled but the funds are gone from my PayPal account to that vendor with no receipt or proof of sale but an email saying it was cancelled, oh, and I am an accountant so I take screen shots. Why would I be accused of scam and fraud without a call or verification? I have excellent credit and never had a felony or anything!? I have decided I would rather pay more or do without than work with the gestapo. I will be donating the rest of my riding gear and decor I no longer want to goodwill. 2 stars for selling my leathers and making me jump through hoops as if I had to prove I’m legit, instead of verifying people like a normal business would! Unless you are a business ebay is not where you want to sell your personal items.
Jkdjdbhxn - Best buying and selling app.
eBay is horrible. They are bullies that don’t help at all and let scam artists sell fake stuff or things that don’t work at all and are broken then you can’t get any help at all to get your money back or contact the seller and there’s no way to contact eBay either. It’s extremely difficult and once you finally figure it out They don’t reply. if you are lucky enough to get someone to contact you back after weeks they are extremely unprofessional and rude. This company is shut down here dad and sued for millions . 100% bad business .
I’ve been screwed in several items, thousands of dollars. No help from eBay at all. Don’t be fooled by their falsely advertised protection plans because they don’t work at all and you won’t get a reply. One of my many issues was when I purchased an iPhone for near $400, it didn’t work at all, tried to get ahold of seller for weeks, eBay didn’t help, finally sent it back to get my money back and they didn’t not refund my money. I somehow over looked the customers return request day and sent it 1 or 2 days after they requested. So i revived zero money back and they kept my phone and eBay didn’t help at all. They just were rude, unprofessional and did not help at all. The new iPad Pro arrive and is broken, doesn’t event turn on. I can’t get any help or reply from eBay it the seller.
mmobaby - The eBay app is . . .
Very dangerous! The app is so convenient and easy to use that I find myself for hours looking through things for sale and I love it. Anytime that I have ever had to speak with the eBay representative they have been extremely professional and 100% attentive and really wants to get involved with solving your problem, explaining the rules so that maybe you don’t experience that issue again, and they will also reach out to the seller if the seller is the one that’s wrong and explain to them why they are. I love the app and I love to work with the representatives. I do you not feel anxiety that I need to call the eBay customer service reps and I’m like “oh great it’s going to be a problem”, it is the exact opposite. Again like I said the reps are so professional and extremely helpful I love to get to work with them. I do not like having an issue with the seller but I absolutely love to work with eBay’s customer service reps. So if you have a little bit of time check out the eBay app and you just might find yourself doing the same as me, and staying on it all day long.
bradyisaturncoat - App lacks features, ebay takes your $$
I’ve been using ebay since its early days for over 20 yrs. You used to be able to make a profit when you sold your good, almost new or new items from your own closet or home. Now ebay charges you so many fees, including shipping fees, that it’s impossible to get your money back on items you’ve bought but don’t need. Ebay also almost always sides with the buyer on disputes, even when the buyer intentionally damages an item in order to return it. When i add it all up, I’m probably losing money, so I’m shutting it down as a seller and going to a competitor. I still have lots of items I’m trying to get rid of in my home, but ebay is just too painful to deal with now. As for the App, it’s not bad, but it does not include all the features you need as a seller or buyer. You cannot do a dispute, manage your account very well, or find information. That’s a problem with ebay in general. They do not make it easy for you to get answers. It’s intentional so you give up and don’t bother. If you want to browse for items and purchase, it’s fine. But the negatives for ebay far outweigh the positives. Plus the support is overseas and there is at times language barriers and they read off of scripts. It’s time to go.
No Cache Limit - Ebay employees don’t use it?
Although some core features work well, The Ebay mobile phone app is clunky, has incomplete features, does not follow the same layout as a computer interface. Newly posted items for sale are buried by default, have to sort each time for Ended Latest. Every time you create a listing your forced to close 2 pop ups regarding automatic price lowering. No option to block in future. Every item for Sale says “Buy it Now” also says “Live until sold or cancelled” which is redundant. Every item for Sale just has “Shipping” next to it, instead of any reference to “Free” “Flat” or “Calculated” so before adjusting any price you commonly have to go into each one, open shipping section, review, back, then adjust price. No way to select specific notifications, rather they all come or none. App is covered with google ad results. Even when your looking at your own Orders, eBay thinks a Seller may be interested to see some Google Ad Results. This type of garbage makes it clear that eBay is just trying to milk out as much money as possible on the short term despite the negative impact in the long term. Recommend you have eBay employees sell a few dozen items from mobile app and they will see what deal with. Thanks for reading! Hope to see some changes make this app smoother!
dreamedls - STOP THESE SCAMMERS! Fix glitches!
OMG eBay please fix the glitch of items showing up as ‘unpaid!’ Every time a refund is issued! I have a ton of unpaid items showing on my account. I called CS and they were not able to help either.
also, PLEASE give us ‘BUYERS’ more options! There are so many scammers on eBay. Ow! For example, I made the mistake of making a purchase from a phantom seller who is taking money from people but not sending the goods! I can’t do ANYTHING until the expected shipping date expires & then you make us wait some more before we are refunded! Give us an option that reads ‘seller never shipped’ “item paid for no seller response ‘ Also, please give us more then one hour to cancel an order! Most of the time these sellers have their settings to automatically generate shipping status when in reality they haven’t shipped at all!
There needs to be more protection for your consumers. Reporting an item doesn’t give us a lot of options & then you limit how much we can write making it almost impossible to fully explain! How do I report a scammer? I can’t! Get it?
Bill boys boinkskez - do not sell here
Great for buyers maybe, but sellers beware. Very little selling protection and they always side with buyers even if they are fraudulent and scamming you. Horrible website and app with horrible people running it who just don’t give a darn about the sellers and their reputation and only if they get the money. I sell for a living and have never had a worse experience than eBay. I was drawn here for being able to sell higher priced items and the lower fee than others take but learned it’s not worth it. I sold a very high end coat for $600 days before Christmas that came with original tags and all proof of authenticity. Buyer decided to open a return case for it being unauthentic within 5 minutes of opening it. I purchase items from the stores myself and KNOW it is not fake. I do not accept returns either but eBay forced me to without even listening to me or letting me talk to somebody. Buyer purchased just to wear on vacation and return and I can’t do anything about it and lost my christmas money and item until she decides she is ready to ship it back. DO NOT SELL HERE GO SOMEWHERE ELSE ! Customer service is non existent unless you take the time to call and even then they don’t do anything. Depop, Poshmark, TheRealReal, or literally anything but eBay is the better option. They will at least try and help.
Earlyt89 - New to this
As my title states Iam new to eBay. I give you a rating of 3 stars at this point considering you ask me at my present experience. So I can only hope there will be a follow up questionnaire after further dealings. I've purchased two products so far that have made it to or past the shipping stage. The first, greatly impressed me with accuracy of description and shipping speed. The second, was a pair of shorts. I bid and waited and won. I then receive a message about the product stating it is not as posted and isn't even the same color. I responded saying I was not interested in the color they wanted to give me, that I'm willing to work with them but that particular color I didnt want. I then receive a shipping notification that the shorts have been shipped. I then send multiple messages to seller saying I didn't want the color they offered me, that I wanted what was pictured. They have not responded. So I've yet to leave a review as I see I'm not even able to do until I've been a member for 5 days. So, I leave and stand by my rating of 3 stars since I've had a mixed experience. I hope to hear from you in hopes you can resolve my issue since your app doesn't allow new members to review.
Bigbird2006 - Good place to sell....but
I’ve been buying and selling on eBay for fifteen years or more. Great selection of items and good prices. Selling is most of the time great.
My pet peeve is once in a while I may list something that I see dozens of listed. All of a sudden (5 minutes) my item gets pulled and I get put on notice for violation of listing policy. Ok I go and check and it is in violation.....
So I call and ask why are the sixty or so items just like mine that have been listed for weeks that o know of and are still listed? The Customer Support people are nice but, can’t answer that question.... all they can tell me is that mine is in violation. And the department that makes the decision on what’s good or not does not take calls. They say I can report any items I find and they will be looked at on a case by case basis. So I watch several so I can track them and spend almost an hour to report them...... guess what....they are still there days later. Just seems unfair.
All in all I like EBAY and will continue to buy and sell here.
If.Maggie.Dies.We.Riot - 3/10
Unless you tend on only buying items on eBay, don’t bother selling. You can only list up to 5 items a month, or earn $465 a MONTH. Which is less than what rent costs in a one room apartment. So if you have something to sell on eBay and it’s worth more than $500, don’t bother. You’ll have to request for higher selling limits and that requires you to have an actual business outside of eBay. Address included. Which is stupid and pathetic. These limits are horrible and outrageous. I sold two things on that app before i got an email saying my account was suspended INDEFINITELY for no reason.
A few years ago, I didn’t like eBay because I couldn’t sell much and the algorithm was messed up. But now, it’s even worse. You can get your account taken as a seller if one buyer reports you just because they don’t like you. And the selling limits are so pathetic and limited, you have no room to breathe. They advertise it as user friendly but then put so many obstacles for you to jump over in the process and expect you to do so. The selling limits need to change. And the limiting of posts? There’s no point to do that. Especially around Christmas when people are buying your items. If you’ve got more to sell, don’t bother with eBay.
idkwhat2puthere(: - Sellers - Limited Accesibility on App
I love everything about selling through the eBay app, except a few major flaws that need to be addressed before I would give the app anything close to a 5 star rating. While I am able to create/revise listings with single variations through the app directly, there is no option to create/revise multiple variation listings through the app itself. I only sell through multiple variation listings, as creating listings for item variations individually would be way too time consuming and costly. But multi-variation listings is only accessible through a computer’s web browser, (note: I have tried using my iPhones safari web browser to create/revise listings that feature multiple variations, but my efforts here have been unsuccessful due to issues loading the classic desktop webpage in my iOS mobile browser). Another major issue is communication with my buyers-when I reply to their questions from the eBay app on my phone, it doesn’t register my responses as ‘answers’ to the buyers questions, despite the fact that I have answered them. As a result, my eBay seller hub thinks that I have countless unanswered questions from buyers, yet I have answered every last one. If these two issues were addressed, I would most definitely change this review to 5 stars!
Hippomonster - Horrible
This app has been ruined . They shifted focus from being user-friendly to having massive ads right on the home screen. Its way harder to access information and list items for sale than previous versions. On the old version I could see up to 7 listings on my screen at a time. Now I can see maybe 3 listings per page at most due to the oversized pictures I am forced to look at. And the prices were listed to the far right of the listing to make finding the price simple. Now the item's price is in the middle of the listing's description in a font smaller than the number of "stars" the item received. The old version was superior in every way but eBay "retired" my app for no apparent reason. I guess the version I was using didn't have enough ads. There is no way to customize what shows up on your home screen, I sell way more than I buy so it would be nice to be able to see sold items on the home screen rather than watched items. The worst part by far though is that while you are creating a listing, the bottom navigation bar disappears making it extremely difficult to compare your listing's price with other ebay listings before finalizing it. This unnecessary inconvenience will absolutely hinder the amount of items I decide to list on Ebay.
FLL Family - Expand Number of Watched Items You Can Have!
1. Great app for the most part but for the life of Brian PLEASE expand the number of watched items you can have! On many, MANY occasions I’ve had to add items I want to watch to my cart because I’m out of space in my watched items list. Then, I run into technical problems there too (see below). Why on earth would you want to limit the number of items someone might wish to purchase! Often, especially now with new features, sellers have the option of offering you a lower price. But if it’s not in your watched item list or cart you won’t be notified. You’re costing sales with this unwarranted limit that other apps like Poshmark don’t have! Please CHANGE THIS.
2. When editing (removing OR viewing) items in your cart (which I have to use for excess watched items), when you view or delete an item you are taken back to the top of the page. Very annoying to have to scroll down to find your place each and every time. You should be able to return to the same place in this list after deleting or moving an item. Please CHANGE THIS.
taytayfin96 - Awful update
This update is horrific. The developers obviously do not try to sell things via the app to test it. You can’t see what the buyer paid for shipping. You have to click through a million extra settings that are unnecessary. It prompts every time you list an item to see if you want automatic lowered pricing and never stops. You can’t delete a shipping method and let the other replace it. You have to delete the second one and then replace the first one with the second method. It automatically adds the “or best offer” option unless you manually shut it off each time you list. It automatically adds sentences to the description which is potentially misleading if you offer more than one shipping method. The sold tab design is focused around “leaving feedback” for the buyer, which might be the reason they overlooked the glitch that shows “you pay” shipping instead of what the buyer actually paid. There are also huge white gap spaces that take up half of the design. My favorite part: When you got to upload photos, it takes you to the oldest photos at the top of your camera roll FRIST! You have scroll through every photo to get to the one you just took of your item!! Makes sense!! The older version wasn’t perfect, but it was much more speedy and practical.
lakredy1 - Terrible Terrible!!!!
I have been a seller for over 10 years, sold many items throughout the years. First, EBay has never stood up for the seller! Anytime I’ve had an issue, or had a case, EBay has always sided with the buyer! Who do you think makes you money???? The seller is the reason you make money! This is why everyone is going to Facebook to sale their item lol. Second, I had to create a new account because of some lost information and EBay is unable to see that I have sold in the last without issues, but EBay still hold the money I’ve earned by selling an item. Ridiculous!!!! I am waiting for my funds to be released and once this happens, I plan on listing anything I have for sale on FB!!!! The only time I plan on using EBay is for Purchases!!! When you go out of business because no one wants to list anything on your website, I will purchase my items with a much smarter business. You are fortunate you were one of the first online stores, because this is the only reason EBay was successful in the beginning! Now there are more options and unfortunately many of your employees will be out of a job because of terrible decisions by upper management! You bit the hand that feeds you and soon if not already, you will see how it affects your bottom line!
Ozzfest, Prince of Darkness - SAID YOU GOT THAT RIGHT !!!
I have been trying to buy a picture give her a lighter for over two years now I kid you not because I purchase all the time on eBay so every time I think of it I go and try to find someone that selling it it’s a very popular later and the last very well I have a different model of one that I’ve had for years now and they use very deceptive practices they have one picture showing one thing which PayPal will quickly results for me because I take screenshots of every part of the order the thing they have listed the thing the message I wrote to the seller well paying for it and I’m very very specific they use language barrier as if there’s not 15,000 apps out there I have met many of them and they work perfect two years to buy a lighter because they make three colors and there’s only one that I wan PayPal will quickly resolve for me because I take screenshots of every part of the order the thing they have listed the thing the message I wrote to the seller will paying for it and I’m very very specific they use language barrier as if there’s not 15,000 apps out there I have met many of them and they work perfect to use to buy a lighter because they make three colors and there’s only one that I want
sad uncle sam - So so sad
I sure wish EBay had some better case judges ! They have allowed a con artist to Rob me of hundreds of dollars! It was avoidable but who ever was reading the case messages were very foolish and perhaps they didn't read them at all ! This one buyer opened 3 cases , two were won by the buyer and one case was never settled and is still open after 6 months ! The seller sent a box of garbage instead of the item that was to be returned, eBay wanted me to get a police report and start a big legal battle, but after evaluating all the advice and wisdom they had been feeding be I decided not to presume the legal case because I felt ebay was full of bad advice and they were just saying what ever the had to to satisfy me enough to get me off the phone! I’m just going to sell what I’ve got to sell and close my account! Shame on eBay !!!! It’s a good thing until you have a problem and need assistance or help and I have a excellent record and feed back but that’s didn't seem to help , who ever read the complaint and response did not have the experience needed to judge the case , and I would have liked to discuss it verbally, it is such a large loss that it still hurts me to think of it ! Can’t count on eBay’s case reviews , it’s like a wild animal, anything can happen ! Even nothing at all .......
Redleg61 - Please add invoice requesting in checkout!
My biggest issue with the eBay app is one I’ve requested many times now and your customer service people tell me they get asked for all the time. Please, please, PLEASE give us the ability to ask for an invoice in checkout so we can notify the seller we would like combined shipping. Currently this is only available in the desktop version and even then only on an actual computer. It’s still not available if I select desktop mode on my iPhone and use eBay in Safari. This is a HUGE gap in capability.
Also, you appear to have a memory leak. I’ve been a computer technician and programmer since the ‘70s and I know a memory leak when I see one. After using the app to check out posted items and scrolling through lists long enough the speed of the app bogs down tremendously and tends to spuriously quit all on its own. This happens most often when scrolling through lists but can happen at any point. I keep hoping that another update will fux this but the problem is actually getting worse. It used to take a fair amount of time to happen and then not every time now it’s every use of the app and occurs quite readily.
Manics0101 - Bad update
- now I cannot see when my fixed listings expire
- the above was done on purpose in tandem with the hidden and automatic “good till cancelled” item re-listing, meaning that when re-listing from app previously expired fixed item with 30-day duration, the app will re-list same item/auction at a “good till cancelled” duration instead without giving the option to opt for 30-days and changing it without asking from the previous 30-day duration to “good till cancelled.” Then the app lists your fixed items without showing you when they expire; it’s a downgrade for the sellers, not an update; eBay sellers get another hidden boot
- what’s with the unanswered message alerts throughout? So if scammers send you all sorts of crappy messages (that eBay advises to ignore), the ignored and unanswered messages will always be annoyingly displayed and reminded? In the previous old versions 5-6 years ago I could mark as message answered to get rid of the reminder but no longer; every year it’s getting worse and worse. Before I would go to the desktop version but now even that UI is changed excluding lots of helpful options ...
- now it takes forever to scroll down through my active for sale items thanks to bigger pics, as if I as a seller need to see better my own pics
Zonnie Zonne - Great Shopping Made Easy!
I LOVE eBay! I've been a member as a buyer for almost 20 years, and I've had many, many pleasant experiences!
I don't live anywhere near major shopping centers, and I have medical issues that prevent me from getting out sometimes, so eBay is a great asset to my life! I can browse at my own pace and convenience, and I can find everything that I want and need for my entire family and pets in one place! The items offered are of great quality and super prices, depending on what you want and need. I've bought everything ranging from clothing, jewelry, home decor, pet items to even vehicle parts! I do a lot of shopping for my 3 year old grandson and I'm able to purchase an entire wardrobe for him with just a few clicks! He lives 150 miles away, so I have the packages sent straight to him, and he's so excited to receive his "surprises" in the mail. He loves watching for the mailman whenever he's expecting packages from eBay!
Thank you to eBay and members for helping make my shopping experience virtually stress free!!
thegameThhh85 - eBay app review
I have used this app for a while now and due to the small changes over the past couple years overall I am giving this 5 star rating total. I love being able to type in any question in the help category which makes it simple to answer questions and if I can’t figure it out there the eBay phone number where I call or if it’s a while wait ebay calls me back is very convenient so I don’t have to wait on the phone. I will continue to sell and purchase many many items over the next years to come. I’m very greatful to have close to 70 perfect feedbacks total since 2019 and near 60 perfect feedback out of all of those if that’s how it works 100 percent. After using the sight it’s pretty simple and anyone should catch on too understanding the basics of this eBay app. My last phone conversations were very helpful from the last few people that helped me. I use the eBay app from my I phone 8 and I love the way the eBay app works. Thanks eBay and I’ll continue my love for eBay
Edobson7 - Horrible Selling app. You’re way better off using Facebook or something else
There’s many reasons why eBay is a horrible app to sell on. We can start off with their ridiculous fees that take a good chunk off the top of whatever you sell. Or perhaps we can go with the fact that sellers have very little protection on this app. For instance, I sold sealed packs of sports cards and the buyer claimed they were ‘resealed’. Not a problem just ship them back and I’ll issue a refund... No big deal right?? Wrong. What I received in return were the cards from these packs that the customer had opened and what I assumed he cherry-picked through and took whatever he wanted. Once I contacted eBay support about the issue they were very unhelpful and didn’t even understand what I was saying as they are obviously foreigners, from some call center, that don’t know English very well. So now I’m out of 400 dollars as I was forced to issue a refund though PayPal, with no recourse to solve the issue. On top of all these problems.. eBay had the nerve to invoice me a bill for 76 dollars that I obviously did not wish to pay.. however it isn’t up to me as they just took it out of my bank account against my wish. Do not use this app... please just save yourself the trouble and sell elsewhere!
mudbuttkush - From a seller
I think it’s time to make a separate app for sellers. There are so many issues and updates are causing more. I can’t print shipping labels from the app if customer buys multiple items, purchases through the global shipping program, plus many more instances when the app fails to allow me to print shipping labels. When I go to view my available items scrolling is horrible. There’s just too much going on, it takes 5 mins to scroll to the bottom of 250 listings, freezes/lags the whole way there, plus it’s just horrible the way it’s listed. I love eBay, but your app is below par for sellers. Also I can’t control anything that has to do with promoted listings via the app. This is just one more example that proves how weak and limited your app is for sellers. Thank you if you took time to read this. eBay is a great company and I must say they are #1 in every single way when it comes to customer service. I never have problems with foreign accents, they are always kind, and every-time I have had an issue they had a solution, in a very pleasing way plus timely manner. Thanks for your time. Southwestusafossils
JeJa44 - Changed My Life
I started selling on eBay in March this year when the pandemic hit. I was out of work and confined to home. I have been a collector all my life and I decided to begin photographing some of my collection and posting it on eBay. I found that people were excited to buy my items and I learned to write better listings and take better pictures of my items. I set goals of how many items I could list per day and what my monthly goals would be. I was excited by the process of selling, packing and shipping my items. I have learned so much about seller buyer relationships. I take pride in receiving positive feedback from my buyers. I look forward every time my phone dings when I’ve made a sale. The folks at the post office have become my friends during the past year as well as some of my customers. In spite of the pandemic and the loss of employment I have been able to earn an income as well as communicate with people all over the world. EBay has made a big difference in my life this year.
23Louise - Going downhill
I used to sell a lot on eBay. It was easy, eBay was reasonable. Now they’ve lost their minds.
Now they force buyers to accept offers, which is incredibly stupid. What is the point of listing a starting price for an item if you’re going to take offers? It would be like walking into a store with priced items but then being told that you could just make an offer on every item. What’s the point of posting prices? eBay is just hoping you sell every single thing because they’re going to make money no matter what. Who cares if you make only a nickel because you had to accept a ridiculously low offer? You care, but eBay doesn’t.
eBay is just greedy. This is a company that makes zillions of dollars and can afford to court buyers, but instead they’re turning people like me off.
It’s interesting that this app listing says “Your feedback is important to us.” That’s obviously not true. I don’t think I’m asking for anything unreasonable, just some basic common sense. But no one actually cares what real users think. The proof of that is that (1) no one will respond to this, and (2) eBay will not change anything suggested here, even though it makes perfect sense.
Ana Red - Despise new PayPal integration et al.
There were always problems with this app, such as the wholly illogical feature of presenting items often bought together. But the new PayPal integration is horrid. Two reasons: 1) The single sign-on doesn’t stick. I am having to login each time I purchase. Multiple times on the same transaction. 2) From the Buy Now screen, the method of payment selected via PayPal no longer shows the last four of the account number and account type so you cannot be certain you have selected the right one in the separate, (and previous), PayPal screen. On the previously purchased screen, there are also unnecessary blue bars taking up a ton of space asking if you want to buy another like the thing to already purchased. eBay does a notoriously bad job at finding like items, so this is terribly useless. As long as users set up the details of the items for sale, this feature will never work properly. It is an illusion. Also it is not the place to buy in bulk. So stupid. I spend between $100-$500/month on eBay - or did until this week’s update. And have for at least a decade. Yeah, no. This has lost me as a customer once and for all. Maybe try use case analysis, next time, dear software developers...
HeneryPats - Careful of eBay New sellers.
To all new sellers. If anything ever happens, scams, fake information and pretty much anyone and anything else that can and will take advantage of you on eBay I’m sorry this is to tell you that eBay won’t do anything to help you. eBay preaches about protecting users sellers/buyers I’m here to tell you that is not the case. eBay like other corporate companies are just in it for themselves and will just keep sending you in a circle making you talk to someone new every time so no one will be able to help or solve your problem. 1st phone call. 1st time selling. When I was scammed, eBay sounded sympathetic and lead me to believe that ebay was going to help me solve my problem so I just didn’t get taken advantage of and lose everything but that was not the case. Ebay did the same thing that most corporate companies do and blame the victim and everyone else but eBay even though their platform and eBay site along with protection and privacy issues is to blame allowing anyone to get scammed while allowing eBay to not have to take responsibility leaving the victims with nothing. So for all new sellers and buyers on eBay be careful on eBay, sad to say but don’t trust anyone, not even eBay the company that promotes safe buying and selling.
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AnneC155 - Shopping Nirvana
I have almost become addicted to eBay. Only my wife has saved me with a constant reminder about living within budget. It seems you can buy almost anything, at a cheaper price than elsewhere, from reliable sellers by either buying now, making an offer or bidding. Not only is it a perfect way to shop but it’s FUN! Most of what I buy is postage free. I deliberately look for that.
eBay is highly intuitive. You don’t need a manual to navigate around, contact sellers or eBay, make your offer or bid, check your cart, look at your purchasing history and on and on and on it goes. So much content for our benefit it must have a huge engine running it all.
I’ve never had a dispute with eBay. They are always accommodating and eager to please and assist. I also like that I can have multiple accounts. Another big thing for me is the fact that, once I provide my credit card details (securely) to eBay, every time I buy, the purchase goes through automatically and immediately. No need to constantly fill out personal and financial details.
I often check different places for price comparison if I’m looking to buy something and eBay invariably is cheapest. I have received small gift vouchers a couple of times for no particular reason. Just loyalty I guess? I appreciate that little touch.
Well, I’m hooked and I’m not embarrassed to say so. It is a sensational marketplace and the eBay Brand is solid gold.
Have fun shoppers.
Pjohno - Poor backup on faulty purchases
I have been a fan of eBay till recently
I bought a pair of cycle shoes from the UK. They arrived faulty and couldn’t be worn. Contacted ebay and they said send them back and told me how much to spend on postage. The amount they quoted had tracking but only tracking within Aust post system and only while the package was within Australia. All this was unknown to me as the postmaster told me it had tracking so I thought all good. After sending the tracking number to eBay, they informed me the tracking number was not valid. This was the start of many hrs spent trying to get my money back with the end result eBay dismissing my claim as I couldn’t supply a valid tracking number. This whole problem was caused by eBay not doing their homework on the postage they told me to use and resulted in me being out of pocket for the faulty item and return postage, all up over 100$. Shame on you ebay!
CNHTT - Glitch in the app??? Items paid not found in purchased page!
I would normally give this 5 stars... Never have I had a problem with using the app until a few days ago when I checked out with 4 items in my cart... confirmed payment and went straight to PayPal like normally would. This time, the items that were paid did not state they were paid nor was it in the purchases page. Called up ebay they said I didn't buy when clearly it went through PayPal and money has been taken out. Had to call PayPal... Now is the waiting game to see if the items paid for will arrive. I hope this is a once off problem with ebay app. Another problem is the purchase page will sometime come up as 'no purchases in the last 60 days' ever since problems with the purchases of those items.
Dangerflower - Won’t use it any more
I’m simply fed up with the poor processes of eBay, though I’ve been registered for many years! Firstly, the images sellers advertise are not always the same as the product, I.e., it’s an inferior item, usually cheap knock-offs from China. That’s ok, just don’t use misleading photos. I hardly ever return anything, but whenever I have needed to the returns system freezes up or crashes whenever the return shipping label is requested. I’ve been all around the houses with them over and over trying to get past it but you just get the same old runaround every time - even though the system says it's their fault. My last gripe is that you must be wary not to order items from China that are delivered outside the 60 day refund timeframe, because if you don’t get the item or it’s faulty you’ve blown any chance of ever getting a refund. I’ve had lots of smooth purchases but I’ve not always been impressed with the quality and if you can’t return items easily, especially in these Covid times, it’s lost it's appeal. Thanks but no thanks!
abc2312 - Good app, but uncomprehensive and annoying notifications
Generally a good app to search for things, bid and purchase. Some points need serious improvement though:
- notifications should be consistent. If there is a badge on the app for item sent etc., the emails should be turned off. It is annoying to have double notifications, with the email app immediately afterwards signalling a message saying the same thing as the eBay app notification (e.g. item shipped etc.).
- Please STOP misusing notification badges to spam me with adverts! This killed it me - I just turned app notifications off altogether.
- sellers offer payment via bank transfer, but the app does not allow me to select it. It is annoying if the app lacks functionality and I have to switch to website - might as well go to website in the first instance.
experience cant be taught - Sanderson w t
Trying to purchase items on eBay I find to not be a user friendly experience for the inexperienced. It is a battle to get in touch with sellers , if not almost impossible . Sometimes a message seeking a response from a seller gets rejected by eBay . I feel the system is in need of a full review by eBay , my inclination after a couple of very frustrating experiences is that I will keep away from using eBay & hope that a more enterprising company gets into the market place so I can utilise a user friendly system . When I have questions for sellers on eBay there are many similar negative responses regarding ebays poor performance. So if there ever is a competitor , eBay will become obsolete/superseded overnight . Maybe The only reason eBay has customers is the lack of real competition.
SpartanPrincessNO.1 - Reviews!
I’ve been using eBay for quite some time now, and it has come to my attention that it’s really hard to see certain products reviews... now I am the type of person that likes to check reviews before purchasing because of many reasons... When I am on the “Wish” app you can click on the stars on a certain listing just to see the reviews of that one product you’re viewing, but on eBay you go to check the reviews on one product and all the reviews from all their different products show up and it makes it very difficult for a buyer to find reviews on that one product they want to purchase! I would like this to be changed so when you’re viewing one particular item you only see reviews on that one item, and having the option to also show some pictures on reviews would be just as great so other buyers could see the product and make a final decision.
everythingMadeInChina - Some good some bad
Ebay itself has an excellent platform for promoting goods for sale. The downside is 95% or more all comes from China and is often a knockoff of the original. As such it’s a real hit and miss depending on what you’re looking for. Definitely don’t bother with any cheapie hands free or Bluetooth devices as they have all been rubbish in my personal experience.
Have had some luck with gardening equipment however these items weren’t cheap, they did the job satisfactory but couldn’t recommend as a daily use/trade item (even though the poor English translation promises ultra high quality).
Ebay use to have a high percentage of secondhand goods but now it’s mainly new items. I guess when the fees are taking a good slice of the profit there’s reasons to sell elsewhere. I continue to purchase and case out what’s on offer but always expect the worst when the package shows up.
PenPerri - Still not a smooth experience
I have used this App for many years and used it to purchase items in the past, but not any more. As the previous reviewer stated - the purchases may go through PayPal but not show up in your purchase list on the eBay system. I have experienced this too and it is annoying, inconvenient and scary. If this happens to you, the best way to contact eBay is through email, if you can manage to find its email contact facility - they don’t make it easy. If you call them, it will add to the confusion. eBay confirmed to me that there is a known glitch with this App and I was advised not to use it for purchasing items. I don’t use it to purchase items any more and I am surprised that this App still has such problems. Currently, this App will not archive any of my received purchases of the last 3 years. There is no syncing with the online platform.
Still not a smooth experience.
willamine - eBay
If you run into problems with eBay which you inevitably will eBay are absolutely impossible to deal with no matter how hard you try. I was hospitalised in intensive care and wasn’t expected to live . This happened after I sold articles on eBay when I finally got home I sent everybody their things and apologised for the inconvenience and explained I was hospitalised and had just got home they apologised for informing eBay they hadn’t received their order and eBay I just couldn’t contact and they refused to let me sell I than waited until I was on 100 again and than tried to sell something than still couldn’t had to Get a whole new account in a different name fortunately I had been married in the meantime so I had a different name and address
Abirdvic - Would have been 5 stars but 3 major problems
I am a veteran user of ebay and really like it a lot.. this review would have been 5 star but for 3 major issues
1. The recently introduced Global Shipping Program. The GSP Solved non existent issues. This doubles the cost to the buyer to get items. No-one benefits except ebay .. sellers lose scores of would-be buyers .. and buyers can no longer afford things. Meanwhile for those who do pay the extra fee .. ebay laughs its way to the bank.
2. I hate when i sort on lowest price including shipping .. i select and pay for my item .. then get a slew of eBay ads for the same product cheaper .. clean up your sorting act please ebay.
3. Since the integration of paypal to eBay... the rare times when i need ebay/paypal for solving disputes where i need a refund has become incredibly difficult .... not customer friendly at all
Teecher Al - Lounge room shopping
Shopping for anything from tools, IT bits through to cars and medical needs. You name it and you'll get it on eBay. What's more, you can also sell anything here.
All in all, a great trading place. It would be nice to be able to turn off the ending soon notifications or at least set a time and type of notification.
My last review; next time I'm asked to review I think a one star will happen. I have other things in my life that are far more important than reviewing apps. Is it also possible to stop sending notifications about items that I have already purchased?
After providing top ratings I am sick of reviewing it so have dropped the rating to one star.
Stop asking me to rate your app.
Blue Birc - 50/50
It’s good when some things arrive, and the app itself is pretty good but the bad thing is, when you buy something and then later gets deleted after you recently purchase it, you get worried that you have been scammed. You have to watch sometimes who your buying off of these days, sadly. Btw I would not recommend this app for kids even 12+ more like 18-21+. As a 16 year old I get anxious with purchasing stuff online and I try to be safe as possible when doing so, but when something goes wrong I’m scared. My parents have been trying to help me but they are worried too and in the past they have had some problems with other apps similar to eBay. eBay seems like a easy usable app (besides some sellers scamming or something going wrong) but as a teenager, I don’t want to be scammed.
Conan 555 - Andyavz
How I’ve been missing out for so long is crazy. Fear of change.
After years of collecting and throwing away stuff, and my used washing machine sitting in my driveway for months. I decided to have a go at selling something.
Downloaded the app which was so easy. Had a look at what other machines were going for, took a pic. Set a starting price and a purchase price and in about 10 minuets had 2 email enquirers. Replied to both and half an hour later there was a ute parked in my driveway ready for pick up and go. And also the first time I had ever used pay pall.
Now I am addicted. I have spent the last 2 days sorting the mess in my garage.
Looking like 2 to 3 thousand $$$ worth and I now have a garage that I can park 2 cars in. Love it and thanks
@iosdevben - Many duplicate item IDs
Do a search for common items, like “headphone stand” with location filter set to Australia Only and sort by Best Match. Many results are returned, often with the same item ID. So you can’t even report the item as a duplicate because the ID is the same.
Other unscrupulous seller practices render the price sort option unusable: they have a title like “headphone stand” with listing variations so they can include a $1 item that is not a headphone stand, but when you pick the variation you want the price jumps up $10. It’s so tedious to report the items that it seems eBay don’t care that the search results are effectively unusable. So instead of helping me make a purchase I just give up and go to a shop.
Rjepgreen - Crashes with IPhone XMax
This is the third time in a week I have had to delete & reload this app on my new IPhone X Max.
I sell LOTS of items & am often out, however I have to wait till I get home to a desktop to do things, such as provide refunds for excess postage. This creates a poor experience for the customer. It is ridiculous in this day & age of technology that the mobile app does not have the functionality of the desktop version.
App developers - PLEASE add the extra functionality for the sake of your sellers & Buyers. It is easier to use the Etsy app. & I am starting to transfer my listings there. Also fees are a LOT cheaper. You are not making it easy or encourage sellers to sell.
pawpaw147 - Not happy
Not happy with the new eBay app. Nothing wrong with the old classic view page everything on one page and never had any trouble seeing payments, messages, 2nd chance buys, time left, feedback, how many to post, no available for 2nd chance buys everything. This new version tells me I have a message but when I try to open it doesn’t show the message, I was notified on one page that payment was made but didn’t get email confirmation that it was, I had to go to PayPal to see in my account to verify payment. 2nd chance come up as buy it now where the old version it wasn’t and I could add to invoice so as to apply postage discount this resulting in emails going back and forth and then doing refund for excess payment of postage so much extra work and frustration. All in all it is suppose to make it more simple to operate. If the old version isn’t broke why try to fix it, and old saying but true.
phantomblot - CR-APP
as the title says . when ask do you wish to buy similar , it goes to some other completely useless junk . cannot coprehend the english language, ask to search for china marble ?? goes instead to chinese marble. then they list junk in antique section that was made by hop sing in his backyard yesterday ie china thy have vintage items in antique section visa versa . sellers that dont even know what they are even selling or its value. then feebay charge excessive fees , then they want you to pay 50 dollars fee a year for the privilege of a instant 50 dollars discount on your next purchase over 100 dollars , then you like or watch something then feebay email you the buyer has offered a discount? whoopdeefriggindoo if i wanted it for an over inflated ptice i would not be watching it . and not offered it at frebays miserly discount feebay was good now its turned into as the title says CRAPP could go on for another 1,000 words but don't have time to comment more on feebay
hcujdjf - Has a massive bug
I recently made a account and it asked for my address and mobile number. I filled it in (all correctly) and the java script thing comes up where you have to wait for it to refresh. I noticed that it said something about confirming the information once it refreshes. I do it again and the same java script prompt came up. It refreshed and it wanted me to do my information again. I fill it out again and the same java script thing happens. I do it again and again hoping that the app would fix itself, it never did. A similar one happened on safari version, you would put in what country you where from and the java script would happen again, another loop. This problem I have described at the start happens on the chrome version and app version. I always use eBay so please let me use it again and fix this issue
flys and more flys - Demands to Revise Listings or Listings get Delisted !
Nov 18 - More demands to revise every listing otherwise paid listings will be deleted!
Then change to the mobile app which removes previously useful functions!
Sept 17 - They keep changing the specifics needed to be entered for items and their categories they need to be listed in. Plus threatening to delist items if they do not have the required changes made. Item are then not preferenced in the search to be selected for purchase. This is unfair when the fees have been paid to list the item and it is a massive job to revise all the listings which I don't have time to do.
Bring Back Old Version
Not user friendly. Difficult to navigate. 10 of my listings have disappeared and cannot be found in unsold list. Cannot revise best offer prices why? Cannot see feedback so not able to respond quickly to problems. Screens are too long to scroll through. Old version was user friendly as a store seller and buyer.
Cannot send combined invoices.
Keeps taking back to beginning when changing between apps even if it only a moment.
Very poor update would like old app version back.
squeakyface - eBay and PayPal service
I think eBay has changed over the years and become more focused on making money rather than looking after its long term customers that are making them money. I choose not to use eBay so much these days to buy and sell as the last straw for me was an item I purchased locally went missing from our local post office before I was able to pick it up. For some reason it went to another person by mistake and was declared lost.
I bought the item via eBay and payed via pay pal as I always have done because eBay would like it and push the point that all items are covered for loss with insurance.
When I contacted eBay and pay pal with paperwork and evidence of my loss I was refused any compensation with a lovely friendly smile.
So thank you eBay and pay pal for a great buying and selling platform but unfortunately really crappy customer service.
Tnguhhgsgvv - A few annoying things
The app is generally good but it’s annoying that when you hide purchased items they come back later on to try to get you to buy more. They should be hidden permanently. It’s annoying when you buy multiple items from the one seller that you can’t hide them. Especially annoying when you’ve hidden them as they are a present for your kids. Also annoying that it’s difficult to report a terrible buyer or seller or apply for a refund when goods don’t turn up. It’s basically designed to make those things hard so that most people give up and don’t bother.
S363134 - Buggy
Falls far short when it comes to managing items for sale, too many bugs and issues to count. Some item for sale is not there in active listing and not showing up in search of active listing, but is there on the classic website, same for sold items and items awaiting postage. Also not displaying offers when there meant to be. When responding to offers from buyer who request i.e “free postage”...being a seller we need to know buyers location to determine whether we can afford to throw in free postage. Also buyer feedback counter display on offers. Good app but more improvements needed to be truely useful. I like to be able to use the app exclusively, but currently having to use both app and website, so phone and computer instead of just one.
The_huntresss - Recent app updates reduce funtionality
What happened to the ability to view our seller listings in order of the ones most recently listed? This is a major reduction in funtionality for me. I now have to revert to my MacBook to find this info which is not always possible.
Also, why are ‘item details’ embedded in a click down box in item listings? This information should be shown clearly without having to search for it. Often buyers will message asking questions that are clearly displayed if they are on a laptop but hidden if browsing on the app. It creates more work for the seller and gives seemingly less clarity for the buyer.
All in all this app scrapes through to allow me to work on the run but falls way short of the full screen device experience.
OhNowINeedAUniqueNickName - Get your act together.
This once great trading website is now next to useless due to an ever increasing number of sellers listing multiple items under the one listing. This added to the huge numbers of sellers from Asia being allowed to include free shipping that can take up to 6 weeks to ship items. The only way to avoid the tsunami of dodgy sellers and useless listings is adjusting the search parameters manually EVER SINGLE time you use the app. Just incase the frustration levels weren’t high enough already, this only limits the influx. If you don’t know what I mean, try to buy a set of black Vans Spicoli sunglasses.
eBay clean up your sellers requirements. Limit the number of identical items listed by sellers. Close this stupid drop down menu multiple items loophole, and extend the “shipping time” as a search parameter to include number of weeks.
ripped off on EBAY - Ripped off
I sold a gold coin in a certified holder that I bought from an actual reputable auction house. The buyer asked to return it but broke open the coin holder and sent back a fake. eBay gave the buyer the money back with out any care that I was missing the gold coin. I had proof on video and everything but they wouldn’t even let me send them the proof. eBay has no interest in looking after its customers just their profits! Face Book market place is a better place to use. eBay is VERY BAD!!! Stay away!! They make u link pay pal to the selling of items or u can’t even sell with them. Ripped of in every direction I go with eBay. How their is not yet a huge class action against the company is surprising because they don’t operate within Australian consumer law. They seem to operate at what ever way goes to their profits only. Can’t wait for them to loose all their customers over time.
venomklan - Not that great
Not sure so much about the app itself, I guess it will need time
Ebay’s ranking system seems to be very poor, does not work for the small seller that try’s to obey the rules
It’s pretty bad when buy swap and sell seems to work far better
I’d like to be loyal to the Ebay brand
But it does make you wonder
If your a scammer they seem to be protected buy the the establishment
The staff may appear to be helpful but truth known, there protecting there jobs
There running on a different computer ai system and for what I’ve seen, it’s not good
One other thing be very careful buying things for so called Freinds etc, the feds and police and customs will be involved
This is also very unprofessional that we can put in any user name and buy something and hence make a costly mistake
Also remember say I opened up and account in 2008 well I’ve been a member for 10 years ha
Say I wanted records for the ten years I’ve been a member
Ok got told we only go back 3 years
Ok now come on we pay tax medical police etc and they go back decades
So tell me this, how is it that Ebay seem to be exempted
Well you answer it for yourself cause I at present still haven’t got an answer back
Maybe the government etc should look into Ebay and there subsidies closer They may not like what they might find
Nonicknameavailiable - Dodgy Buyers
There needs to be a better system in place to make it easier to open unpaid item disputes within the app. It keeps switching from app to what looks like the mobile site and back again. Also need to get rid of this 4 days business. If they win an item they have 4 days to pay and another 4 for dispute to close. Probably to multiple sellers at a time. These people should be straight up banned from bidding and their accounts, both eBay and PayPal closed. You have all their details so you would know if they just tried to re open an account to their address or bank account. So much wasted time and lost sales. What is our 10% fees going towards exactly???
Should also be able to instantly block users rather than having to add usernames to a list each time.
CRaz78 - Love eBay
I haven’t really ever used eBay but since isolation I have and I love it easy to use and easy to contact seller if you have any concerns. I love that you can put on wish list then getting at really cheap price !
A few things that might need a tweak is getting message from eBay to review a product before receiving the product, things are a little slow with receiving at this time with all that’s going on so would also be good making easy to see what country your purchasing from sometimes I find it hard to see where is coming from, purchasing from your own country is much quicker then oversea.
iiNetter - Great way to purchase items from across the globe online
I almost always check eBay for items I’m looking to buy and when I do I often end up buying through eBay. I recently wanted to purchase three of a particular item that was available from multiple sellers in multiple countries but found it impossible to determine which seller had the best deal because many had bulk buying discounts and various postage costs. It would be useful if you could add a quantity to a search and could then sort the results based on the total price + postage costs, or, if you can already do this, for it to be more intuitive as I couldn’t figure out a way to do it.
roke_2572 - EBay Delight!
Have only been a member since beginning of coronavirus, did not have a MasterCard before then, needed one to pay for delivery of prescriptions etc. Had been a bit apprehensive of ordering online but have to say I am so glad I decided to do so. eBay has been so friendly and helpful, I so enjoy buying products online and eagerly await their delivery. I have been able to order items I didn’t think were available to buy anymore, items are easy to order, are delivered much quicker than I thought they would be and arrive in excellent condition. Am so impressed with eBay , am one very happy customer. Thanks heaps eBay 😊
Donnavenice - Dealing with EBay
eBay is a great site until you have to deal with the administration side of EBay then it becomes your worst nightmare. I have spoken to several various people who all say the same and that’s now why they won’t deal with EBay anymore.
My experience with EBay showed me they will not listen and/or answer your requests. It’s scripted and that what the continually send no matter how many times you send a request.
Australians would take this as ignorance.
It’s a shame EBay have taken this line as they will continue to loose clients due to being too hard to deal with if anything goes wrong and something always go wrong.
sssarwar - Supporter of scammers
Ebay used to be a decent platform for both buyers and sellers.
In recent years, their service to sellers has dropped to zero.
Anyone can buy things and then change mind and lodge a false case. Sellers don’t get the items refunded, had to refund money, then must call Ebay to get the fees credited which should have been automatic, then get a negative feedback from that same scammer. Now, when the seller request Ebay to remove the negative feedback, eBay doesn’t care and basically tells the seller to stuff it.
Enough of this mistreatments, there’s lot more others platforms, closing my Ebay account for good.
mcguffiep - Lots of limitations with this app
As a long-term seller on eBay I find the app extremely frustrating that you can’t perform the same functions that you can old fashioned desktop. You can’t cancel sales from the app, you can’t lodge complaints with eBay regarding problems to do with sales, very difficult to list items and the biggest frustration is not being able to see my feedback score on the profile page it just continually has a loading symbol and no detail comes up resulting in having to log into a workstation all the time it drives me insane! I find listing things on marketplace with Facebook is so easy that I’m starting to move my business over there because eBay have just made everything so complicated over the years and have driven all the long-term sellers absolutely crazy. It’s time to simplify your process eBay!!
Clark Bent - App not working
I've been using eBay for 10 years and this app for probably 8 years or since it came out. Never had any problems until recently it doesn't work on my iPad. Says I need to update the app but I have the updated version. It opens the app and looks fine but shows a notification saying update or exit, but behind the notification the app looks fine just as it always has.
When it goes to the App Store it will say "sorry this app is not available or updated for Australia.
Can you guys please fix it so I can leave a better review ?
Not sure what the deal is. I would otherwise give it 5 stars because I'm a fan but this has just been a real let down with trying to use this app.
very very disgusted also! - Oh eBay!
The app itself isn’t too bad. What is bad is the search function, and eBay itself!!!!
It seems that through the years it has allowed numerous sellers to advertise as if they have products locally or in certain Australian cities. But under close inspection the sellers are all registered in China or Hong Kong, and express post charges are extremely high (one way of identifying them). This brings me to the search function. If you try and search, most of the time(even when applying filters) it appears that most results are either eBay sponsored results or Chinese sellers. I don’t mind waiting a few days for my items, but I would rather pay higher to buy local and not wait weeks. But if I do find a seller selling locally it is a Chinese seller claiming he is in an Australian city but actually isn’t. But eBay doesn’t appear to care!!!!!
Outback.pete - Charged $40 more
I just bought an Evacool KTM 65 fridge freezer from Caravans RVs add was for $829 no postage then once I purchased it showed it charged $869.
I have a screenshot to prove it.
Can’t get any response from them except they have got my order suscessfully. Hasn’t been dispatched yet I don’t think. I want the fridge and don’t want to cancel order. Just get charged advertised price.
I like eBay have the app on my phone but one thing I don’t like is every now and then they want me to sign in. Why!! Very annoying when they tell me my password isn’t sting enough they talk me into changing it then next time I can’t remember it but would have if they didn’t get me to chance it. Very very annoying!!!!!!
Danishhasan - eBay’s lacks clear steps in for purchasers when a seller disappears
I had previously given eBay 5 Stars which I have reduced to 1 as when a customer is in trouble and needs help, like in the instance when a seller has sold a product, taken the money and then withdrawn the item, the action a customer can take aren’t clear at all.
One can’t easily go onto ones purchase list and click on the item as it has been withdrawn.
Any website can sell, it’s when the customer doesn’t get the goods and the seller has disappeared is when the process should be more visible and transparent.
MrEuroJosh - Love it, but..
Really like the usage of the app, easy too use.
Only thing that its lacking is the feature to be able to open a case if your having an issue with a seller, the only way too do that is through the desktop app version which the app refers you too, when you are about too open a claims case.
There should be an easier way to do it through the app.
Other than that bidding and buying items is a breeze and real easy too use, and linking your paypal account is seemless.
Summary, good app easy too use but needs a feature for opening cases easier.
Losinginagoodway - No new items in saved searches
Since the last update, I’m getting no results for all my saved searches. There are no blue dots indicating there are “new items” and on viewing the results of a saved search, which sorts by newly listed, the results are all almost a week old. If I manually search for the keyword newer results display, however it seems the postcode based search is what’s breaking search results. Normally each saved search normally gets new items every hour and now all my searches get no results, so it’s not simply that there aren’t any searches to display. But it means all my searches in my area are useless. I’ve tried resaving my saved searches and reinstalling the app but with no success. Right now there’s no way to look for local results.
pm4n4 - Where else would you look
My go to shopping centre for everything I need...electronics, automotive, tooling, household items, fashion etc (except food haha). I’m a long time member so I’ve bought many things from sellers from different corners of the globe...and true to their word the products have arrived on time and in there described state. You can communicate sellers too to ensure the product is the right one for you and rate them also when you receive your goods. Make sure you read the item descriptions properly as some products can not be returned....happy shopping
Kb-3095 - Buggy app and annoying customer experience
The presentation of the same products every time other new items are notified in my searches is very annoying.
eBay doesn’t seem to be as effective for selling as it used to be so I’m tending to go direct to company sites to purchase new items and using Facebook marketplace more often. For a start there are no outrageous fees - including a percentage of the postage costs ??? - from Facebook. And when purchasing, marketplace is easy too because I can choose how I want to pay, not be forced to pay via PayPal.
Lots of opportunity to improve eBay. You’re no longer the best.
barbie.i.am - More options in Purchased section
I love Ebay and the app however could we please have a ‘leave feedback’ column in the purchased section? I used to leave feedback then delete the item so I knew what was left to arrive but I can’t do that anymore :( it’s terrible I’m forgetful and I buy lots of things every week it’s so hard now keeping track of what’s arrived because nothing can be deleted anymore. It’s great seeing everything I’ve ever purchased but having a separate column for things that need feedback would make the app perfect :) thank you :)
Painfull - Terrible Update - Less functional
As a seller I like to keep an eye on every aspect of selling an item; from payment status right through to feedback from both parties. The previous app did that at a glance, on one page, for all items I am selling, by using the same icons that are used in the website for payment, shipping and feedback sent and received.
The new app does some of this by showing the 'current status' as text, eg: SENT, but these four steps don't always happen in the same order every time. Feedback may arrive before shipping esp. when buying.
Even when you click on the item for more info, it only shows you the auction details, not the 'after auction' details. I cant see in this list when a sold item receives feedback. Quite frustrating.
Layout is clunky and chunky. In this case less is not more.
It may become more familiar after some use, but it still won't easily show me feedback status.
Latest version: freezes when viewing item photos! And takes ages to load base pages such as Purchases.
rumeyj - Terrible upgrade
eBay does not seem to care, despite hundreds of thousands users pointing out search manipulation by unscrupulous sellers. The app has progressive made it harder for buyers to search for items with a LOT of sellers using multiple listings with a cheap item to get to the top of a search result. The first app had a notice “more options” right when you searched it. Then eBay did away with that but you could still catch these listings because the price was displayed as a range. Now the latest edition displays only one price, the lowest, and you actually have to go in to the listing to be cheated. Very poor, eBay.
fame707 - Ebayer’s
This site gives you the opportunity to immediately compare prices on any product , including postage costs , while Street Shopping or Shopping Centre Malls ; comparing prices instantly ; which puts the bargaining power back into the consumers hands worldwide comparison price , makes & models etc etc
Another great feature is the alerts to lower price of products in advance or Ebay’s % discount offers to Ebay members & guarantees on products ; safety netting the purchaser by become the worldwide consumer watch dog & protector of everyone’s private details & purchases
Vietxxxxx - Incredibly annoying App
Repeated requests to write a review every few clicks - well here you go:
Too frequent app updates just so eBay can spam you with advertisements -the app experience doesn’t actually improve, you just waste vast amounts of data updating the app so you can get new advertisements thrown at you
Search function drives you nuts as it clears the filter every new search -even for very minor text edits / refinements you need to re- apply the whole filter over and over and over and over again
In App functionality very limited -eg your purchase history almost doesn’t exist
Confusing terminology: you “watch” an item, but on the home screen watched items are called “saved” items and you get alerts for “watched” items
And why do apps like this always want to email notifications to you? Yes you can turn them off, but even having email notifications is such a 1990s thing. Who needs more emails?
And finally why doesn’t the AU App have a proper eBay motors App?
Lovely Lise 2015 - The shopping app that sets the bar.
Should be five stars, but,
Please fix four very annoying problems.
Buying history disappears too quickly.
I can't see what items haven't turned up so loose money too often, and often don't get to leave feedback.
Also why are sellers allowed to show a different cheaper price to what is pictured?
Just because they offer an item in the list for $1. The item in the main photo is much more expensive.
The cheaper item should be a separate listing, this makes shopping too time consuming and is not very ethical or easy to navigate, especially items such as mobile phones.
Items that are in countries that do not ship to Australia should not be in my feed.
Your settings should be kept instead of resetting them again for every new search.
Other than this, great app.
I'm a unashamed self confessed eBay addict.
I use it every day.
These issues need to be addressed please.
Then this app will be perfect.
moshpittman - In it's own time zone
I've had this problem for quite a while and it is getting worse!
I have my phone set in the automatic time setting and know for a fact it is spot on on time, yet when I use the eBay app it runs to a different time that's currently about 1 minute and 10 seconds faster than the actual time.
As eBay is an auction site that is pretty much dependant on actual time this creates a very large problem when you bid and the auction in your app finishes over a minute before it does for anyone else and as a result I've been outbid several times when this has happened.
Can you fix this!!?? It used to be around 10 seconds different but now it's over a minute I think it is beyond a joke!!
JazRox1 - Bring back eBay
Searching is a big problem. eBay keeps defaulting back to a search or category that is not wanted. Search terms etc need to be re-entered. Very tedious. Also, search always brings up loads of irrelevant items that are not wanted. Default cost of international shipping is very expensive now. In the past, when vendors set their own shipping cost it was more reasonable. Now it is prohibitive, with the cost of shipping items frequently more than the cost of the item itself. Finally, the balance of private sellers compared to professional sellers has changed hugely. eBay is not really the market place it used to be. Bargains are rare.
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Khalid basha - السيد خالد
موقع رائع جدا و مفيد
GraphicCanuk - Can be great
3 stars maybe even 2 rather then 5.... why? The eBay international global shipping program doesn't make much sense to me. I purchased something a few weeks ago, the seller was a 16 hour drive from me, yet global shipping sent it on a trip that was half way round the world from me, and took two weeks to show up. eBay needs or should have east and west central shipping depots with their international global shipping program, because I won't use it again because of this experience.
Nicole eeee - Can't organize my Collection
Can't organize my Collection on app and add items on collections
Guardian1834 - Worst Shopping App
Can't do half what you can on the website. Can't view purchases beyond 60days, can't view wish lists or add watched list to your wish list. Shopping experience is terrible too as the resolve on bad transactions always favours the seller even if product info is wrong or they lie.
Sara 1122334455 - Not good at all
I hate it soooo much i live in Canada but every time I change the settings to Canada it changes back to United States I have tried every this app is the worst!!!!!
EngagePeople - DOES NOT DISPLAY VIEWS
The app has had an issue with not displaying the # of views for a listed item for a while now. I have seen other’s complaints regarding the same issue for some time now, but yet still no fix. I no longer really use the app other than as a buyer. As a seller I stick now to desktop.
Tutotrôl - can’t sell
can’t setup an acc it always lags and crashes
BENTOVER-by-eBay-last-time - Ebay sucks . PERIOD
Sellers BEWARE eBay is the play-field for all the scammers.. it doesnt matter what you sell, how well and proper the description of your items is... all buyer has to do is “this is not as described” and you lose your money and items!!!
And the nail on coffin is you CANT even give negative feedback to buyers.. its just NOT an option.. but buyers can “blackmail” you to post negative feedback if you dont do their demands.
Sumrob12345 - I can’t even post a listing on the app! Fix it!
The app has bugs that it needs so fix so people can actually post listings. When I post a listing for clothing it asks for the size, and I select it but then it disappears seconds later. You can’t post a listing without selecting the size of the clothing! It needs to be fixed!
Stick his dick in the ground - Most devs would finish an app before releasing it.
Even with filters it feels like sifting through a landfill. Fix overbearing tags/ tag spam. Fix duplicate posts so you don’t scroll for 5 minutes and see the same three listings over and over.
1093SL - My purchase not activated to check even the item hasn’t come yet.
In my purchase history, some of my purchased items may take months to come. These items were disabled to check the delivery or leave feedback. System may treat these historical, however they’re still on the go.
Phipps25 - Global shipping is a scam
I have been an eBay seller and buyer for over 10 years and eBay now is ripping people off with their global shipping program. They charge duties on things that don’t need duties charged and as well they charge duties in American dollar which which adds an additional 30-40% cost to the actual amount you should be paying at the door.
I realize there is a cost of doing business but this is ridiculous.
There’s one more item that I am looking for and then after that my decade with eBay will be over.
I recommend All Canadians should boycott eBay.
Caramelin~Moka - update, cant use the app anymore
it’s really great that the latest update requires ios12 or later
deleting the app
canadian ppl - Needs Dark mode
Dark mode still isn’t available. I literally find myself avoiding the app because of it.
Coffaholic 2 - Mr A.Jorge
Fantastic if u cant find it on ebay u probably cant find it anywhere else. Highly recommend it.Works very well ,love it.
blastlandk - Delivery time
Delivery time takes long time.
Jackjones980 - Received no items
Trash app and customer service didn’t receive a single item after I paid those scamming sellers almost 6 months ago.
mark546783 - Iam done with eBay
I’ve noticed an increase in sellers able to post false information about the items their selling. The information these sellers don’t say in
the description is information that if I was aware of I wouldn’t have purchased the item from the seller. I’ve been screwed over one to many times now and eBay never resolves or addresses the problem.
F1 TV - Canadian? DONT DOWNLOAD!
This update actually limits you!
justinwingerismyname - Sucks
I can’t list anything for sale from Canada. Please fix this
Babynakedcakes - Having major issues
Not impressed with ebay or paypal services.
Issues not resolved and businesses disappearing with cash and no items received.
Alby270 - Can’t cancel payments
Accendently purchased something and I couldn’t cancel it immediately right after.
Howling Inc. - Love EBay!
The future to shopping!
KjdCochrane - Love it here
Love you guys
stephen03rx1 - Super happy
I don’t sell on eBay but I do buy and what I consider a lot. I have had very few issues and if there was EBay has stepped up and helped me out. Happy buyer right here!
dustins_and_dragons - Slowly using eBay less
Shipping is too long and a lot of stuff doesn’t even arrive. Takes forever to deal with bad sellers. Amazon takes 2 days. 7 out of 10 things you buy here never actually arrives. eBay is done. Their policy for shipping times sucks. They make you wait 3 months to apply for a refund. It’s a joke. I use Amazon now and everything shows up when it’s supposed to
Frankiefingers3 - It’s eBay. The first.
Still a great way to buy and sell.
Mr noname sir - Changes not good
I find eBay ever changing policy on allowing buyers to bid on an item then allowing them to not pay is nothing more than a joke. eBay seems to think the rights of the buyer out way the rights of the seller. Like allowing a buyer to leave negative feedback just because they want to, and the seller cannot leave negative feedback on a buyer who doesn’t pay, or who leave negative feedback with no justification or proof. I know many sellers who have left eBay for this reason. eBay should remove negative feedback from an honest seller if the buyer cannot justify a negative feedback.
Eventually eBay will be useless as buyers will bid and never pay and all the sellers will leave.
sharlois - Lousy service
I can’t get ahold of a person to allow me to clear the block in my credit card to process payment.
They put a block in it after two purchases. The credit card co can’t believe I’m not allowed to purchase three separate items from eBay. All together the three aren’t over $800.
antitactic - A+++.
Great tool for selling anything you can find!!
Jeff B Grizz - Ebays faults.
I absolutely HATE the global shipping system. I avoid sellers using it and I will never NEVER use it. “Import Fee”. Very funny. I only see that when the global system is involved. Never any other time. Another way for eBay to take money from the buyers. Charging sellers a percentage for shipping??? Again another way for eBay to take money from sellers.
Drew pecock - Review
Why can i see all the items i have bought on ebay . I could see them all and now i cant pleade help
Normand Batman - Trouver des pièces de remplacement
J’adore EBay pour trouver pièce de rechange.
Courroie pour soufffleuse
codyboal - Amazing job
eBay, is amazing great place to find absolutely any and everything
Stevex3 - Can’t make a payment.
This is pretty annoying. I keep trying to pay for a purchase but an error keeps popping up. No help or direction from eBay.
saniafatimaoffical - Thanks
eBay is a good app and the purchases come in one week and they also return it back and plus you can also pay with PayPal
datsunyoshi - App
The app is very convenient to use and look up interests.
Sky_walker2000 - Not showing up in location services
This apps works great, except that there is no way to stop them from tracking you. They don’t show up in location services, means that they can track, collect all data on your phone, even when your not using the app. I guess this is another way eNay found to make money off us. Just as bad as google, Facebook, Twitter, Amazon etc... Just because the app is free, doesn’t mean our privacy and personal data is too.
natbed2 - Held funds
Not impressed with the fact that my funds keep getting held.
Bishop the cat - Ladies Buliva Watches and Rings
The most impressive site I have ever searched snd bought from. 25 years already.
R C...in - Version 6.9.5 sucks
Are a lot of bugs when you try to see the watching list ...is starting for half minute to get it and after showing “the internet connection is lost”, even your are on the cellular plan or over wifi at home.
I Tried from different models of phone ( IPhone 6s, 8 and XR). The result is the same and you start to lose your temper.
Can be improved this app?
Chrissy come - Got ripped off
Terrible customer service just headache try contact
Yoyotheyoyo - Contact info
eBay doesn’t have tech support makes the user experience very frustrating when there is a technical problem.
Darran Lynas - eBay Quality
eBay sucks trying to force me to pay for something I don’t want
commercials are just the worst - eBay vs Amazon
eBay is better than Amazon. Amazon has too much cheap quality product, fast shipping isn’t everything.
Nerdy Shopper! - Great place to find cool stuff
This is a notable site from to find both vintage as well as current stuff, but most importantly is the ability to locate memorabilia items from the past . This provides an avenue to locate physical items that greatly generate emotional fulfillment. eBay in that sense provides a lasting sense of hope. Five stars.
Doug3.14159 - A great way to shop.
Especially during this COVID pandemic.
jeremy! - As awful as EBay
It’s really awkward. Like the rest of EBay, it’s so so. It has the feel of too many legacy ideas from the past making the whole flow messy. I still have a mystery unread message notification from a month ago, with no unread messages. Item descriptions are still almost hidden to users. Shipping component is a nightmare. And the constant nagging to do things their way is tedious. They will automatically add ‘best offer’ for example. Why not care about those who use your service instead of just what your management clique wants? But... you don’t have a choice, so if you want EBay you’ll need this app. Meanwhile....Kijiji, FB marketplace and others are calling....
uhhhhhhhhhhhjhhhhhkskmans - Spam accounts
I’ve been getting offers with phone numbers attached. Obviously I didn’t text them, but come on. It’s 2020 and this shouldn’t even be happening now. Deleting my account and moving to something better.
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Jennifer Schadler - Love My Ebay
I know it sounds a little dramatic but the truth is Ebay has changed my life! I always believed I was capable of running my business on my own schedule but never had the confidence. The customers are really Ebay’s and I’ve sold on just about every sight- ebay is the BEST! That made it so easy. You list and ship! There are REAL actual people there to help you! Haven’t found that on any other sight! If the thorough help centers can’t answer an issue specifically, I never hung up with a CSR without the issues solved! I’m now ready to do this full time. I’ve had scammers they’ve shut right down. They taught me how to spot them. I’ve met the NICEST people in my customers. It’s built my confidence and changed how I handle finances. I take a lot of pride and integrity in my listings brand new or pre owned. Ebay has been there for and with me every step. I’m now a seasoned buyer for my items and if I need anything, I wouldn’t buy it anywhere but Ebay! Can’t wait for new mannequin! Thanks Ebay!
Kdla100 - So disappointing...
I have been a long time “eBay-er” and have been frustrated ever since they took away the ability for the user to have a custom start page focusing on the items the customer (e.g. me) want most to look at. It was very easy to see when there were new items (and how many) from saved sellers and searches. Now that information is multiple clicks away — hiding under all the advertising pushed on you by eBay. I have never bought woman’s shoes, baby clothes, or oriental rugs and yet I am constantly barraged by ads for those things as well as many other items of no interest to me. It’s almost as if they don’t want me to find the items I’m interested in...doesn’t that mean fewer sales...which means less profit for them?
Given the reported bugs from sellers trying to list items — I won’t be using the app to create auctions either. So much for convenience.
With the iOS 11 update I had no choice but to give up the much older eBay app that worked as I wanted it to and use this app that works more like adware. So disappointing...
watchmefixit - eBay gone viral
The largest selling platform now in the word keeps getting better. The servers and software is in a race to keep up with the still ever growing resale and retail giant eBay. With nearly half of the planet ready to log in and shop at anytime you are now all but guaranteed to find a buyer for anything you are selling. eBay's safety still remains top notch with its encrypted payments and eBay buyer protection giving you even more security than what is provided by the best credit card companies. eBay's ex sister company PayPal makes this selling and buying platform user friendly and secure. Their unique protection extends to not only the buyers but the first to offer protection to the sellers as well. You are just a few clicks away from making some extra money or creating a successful online business. Don't miss out on the this "big thing" that somehow is still becoming the next "big thing". With new users signing everyday eBay has become the premier online shopping and selling platform.
Kedamour_ - Intentionally Vague Opt-Out Settings
The app works fine. The newest update has a weird bold font. So, we can all look forward to feeling like we are using our grandparent’s phone for the foreseeable future. Also I’m not sure why we need to scroll down and then click See All for our saved searches. Just let us keep scrolling. -I’m sure this has something to do with how the data loads, but come on...
The one star rating is for their intentionally vague Opt-Out for third party advertising data collection. It has half a dozen categories (the expandable to see a bunch of smaller elements). The page tells you what the data collected is then has a toggle switch that says Yes/No. But it doesn’t say if I am answering “yes, collect and distribute this data” or “yes, opt out”. This needs to be easier to understand.
Then, they provide links to each of their third parties (hundreds, if not thousands) where you can opt out individually. Except about half force you to go to their individual website to opt out. NONE OF THESE LINKS ARE ACTIVE for me. eBay says that we need to do this individually because of the their contracts. eBay is the heavy hitter in these negotiations. If they wanted to protect their customer in these contracts, they’d be able to.
injunmix007 - Ebay customer service is quite bad
I’ve never taken the time To write a formal review on any business but after reading someone’s bad experience about you make customer service I needed to add mine. For the last eight months, anytime I’ve had to contact them with buyer issues it has been an utter nightmare. I literally have spent hours on the phone, transferred so many times each call. They simply want you to take returns every time a buyer wants. A buyer can claim any reason, story, lie, excuse. Doesn’t matter. You really have no choice and EBay absolutely will not assist. Your funds get taken out of your account whenever a buyer opens a return claim. And, even an authentic Chanel handbag. I spent hours on the phone thinking surely, they have my back on authenticity given my years on EBay and great rating. Nope. Very inconvenient to process returns. I realized that I simply need to plan on funds on hold and double time to sell due to no consequence whatsoever to a buyer with remorse. Beware. So frustrating!
Battersplatter - Most anything goes!
Many years ago,. eBay was (always) very interesting specifically on the types of things you could purchase that you could not normally find in your own town or city
Fast forward to today The process is now so much easier the photographs are spot on and the customer base do you have selling items are great. I will tell you that I tend to buy more things from eBay that I would be going into a brick and mortar store.
And of course, Paypal also helpful especially for large ticket items that you may not have exactly have cash for . I really searching on a topic and seeing what offered 💜
So I will using eBay for-small. Toys,jewelry ,anything. The only thing I have concerned with is that I have tried on a few occasions to buy clasps for find jewelry sometimes with diamonds sometimes not but every time I put the gold gym class just for jewelry repair and never and never comes back it seems like there must be many of them out there because you have so many things for other items so I’m hoping that I could get that kind of information at some point because I make jewelry on the side
I have spread the word to my other associates about eBay many of the music some people don’t but when they see certain things that I wear or bring in I know it’s from you it’s very nice thank you for your questions today I hope you can take this information and make make eBay a better place and is even now
tropicalflamingo - No longer what it once was
The eBay I once knew and used years ago is now gone! eBay is now one of the worst sites to purchase/buy anything on. Zero customer service as no one any longer comprehends English (all out sourced). Beyond fraudulent transactions/activity with an unimaginable amount of counterfeit items. Horrible rude/nasty and dishonest sellers. Feedback is totally un-fair (sellers can’t leave negative any longer) etc. Ridiculous holds on PayPal funds for two to three weeks for a $5.00 item! All cases are now automated outcomes (ridiculous). Suspensions and not covered by eBay money back guarantees are a scam! Buyers open cases for exactly that “not as described” but yet buyers are no longer covered for opening “too many” in my particular case, I’ve never opened one up and I have zero money back guarantee and have no clue why. But sellers are continually allowed to keep selling not as described items and nothing happens to them! I could go on and on but basically ebay is now one of the worst sites to shop and sell on and I no longer deal your crappy site, I’ve moved on as there are several better buying and selling platforms out there. You’re not the only one anymore! Us consumers DO HAVE A CHOICE TO LEAVE YOURS.
All American Dave - Used to be an awesome app.
Admittedly you have more items for sale than most likely any other site on the www. However you used to include filtering options that allowed you to narrow search results down to very specific items. Seems now you only have a few filter options within your search criteria and then it’s a lot of other BS. Nobody who is looking for something specific wants to have to wade through literally a million offers in order to find what they want. Now you are only allowed to filter in the product category to a very general list, then your filter options you give at the top of the listings to further filter out unwanted stuff, they don’t work. I just did a search and normally in that category was able to use the filters to narrow the search results down to roughly 400 sale offers but on your new system was only able to narrow the results down to 3.99 million! I can see how some of the new options are good, however if you can’t narrow your search down to anything less than 3.99 million no one is going to waste their time with you anymore they will just buy from a regular website!
Jlfreese - Not all I’d hoped for
I have had to call Ebay repeatedly for issues with this app. It doesn’t keep up in real time with either my selling or the things I have purchased. It can take minutes to hours for things to update in my app unless I manually restart it. If I list an item through the app it does not show up as listed in my menu even though it is live on the classic site and the only way to fix the problem is to turn off my phone and turn it back on! I have tried uninstalling and reinstalling it several times but the problems persist. I have the new iPhone 8 and have talked to apple and my carrier and they assure me that this is an Ebay issue. I even had my phone REPLACED to try and fix the errors! It is a handy app if you want to place a bid but even when you call for help they tell you that you must go to the classic site for any assistance. Now I just use it for alerts. I also don’t like that you cannot contact a seller through the app and must log into the classic site to do this! If they want you to use the classic site even on your phone, why even have an app??? I have called and called to try and get things fixed so maybe writing a review will have some effect!
bwreviews - Watchlist and notifications broken, navigation terrible - used to be good
This used to be a great easy to use and efficient app years ago, though it is now mostly garbage and an exercise in frustration to use. When the watchlist feature works - that minimally viable product feature is great - though the past couple of versions (Mar 2018) have proven that is not the case! Also when notifications come up that an item is ending soon, opening the notification only takes one to the previous screen or home page within the app!
Case in point, the last version available for an old phone of mine on iOS 6 was “Perfect” - though eBay recently remotely disabled the app from use - even though it was working fine! Even better than these 2015+ versions! I buy and sell much less now that the app is so frustrating to use... and there is no way within the app to provide app feedback or get support. When I finally called in to praise the benefits of the old app vs. the tragic issues with the current app... they recorded my comment then did nothing about it — other than soon disabling the “good and perfect working” version of the app I still had running on an old device.
s.tbn84 - New layout is extremely buggy…
Update: Investigate? Tell you more…? I just explained everything. There’s nothing really more to say. You potentially cost me selling items when the app doesn’t work and the photos I upload of the item aren’t in order and/or are deleted for absolutely no reason. Or also when the ad settings themselves aren’t correct. Read some of these reviews. Seriously. This app is trash and your customer service, is absolute nonsense. So unless you want to refund my seller fees on the ads that have been affected due to this (which I know you’ll never do) then there’s nothing more to say.
The new layout is very buggy. Especially when selling an item and setting up the sales ad. After saving your parameters, photos, etc. they like to delete themselves all on their own. For example, photos. I add photos for my product and later go back to change a few or rearrange them and they end up deleted, duplicated or all out of the order I had them in. Never had this issue before. The newest update made for iOS 11 is just BAD. So full of bugs everywhere. Fix the issues or take it back to how it used to be, which worked perfectly and was much more simplified.
redbarone1364 - More and more disappointment
Let me start with the fact that I’m an A+++ rated buyer that makes multiple daily purchases and have done so many years. I do most of my buying on the app because on my iPad it moves much faster, until it forgets that you’ve made a last minute bid to find out it’s not there at all. Most recently I made a purchase that billed my credit card (verified) but eBay still shows it in my cart unpaid. After waiting on hold for 15 minutes I speak to a lovely woman from a different country (because there’s no left here in the United States to work the phone)who tells me “I can’t help you. I don’t see anything and we don’t have control over that function”. Miss this is the sole purpose of my call and I can see that eBay has no issues making multiple $1.00 charges for “ verification”. Looks like more flea markets and yard sales for me. eBay needs to clean things up! eBay is starting to cost me even more money. I hope this helps.
Jonnybraz - Clean yet impossible to navigate
Edit: after many improvements the app became mostly usable....only now it’s super unreliable. Listings show in my watch list which have ended and have no messaging until I click them and some listings fail to show in my watch list on my phone but show on desktop. These basic failings are unacceptable. Someone dropped the ball.
The new eBay app is impossible. Yes it is impossible. I don't even use it anymore...and I have a high tolerance for pain. From one UI designer to another: hang up he gloves, put her out to pasture, this design may not even be conducive to iteration, it's one of the most frustrating experiences in an app I have ever had. It would be hard to sum up the issues in one review but I think it boils down to navigation and intuitiveness...I often have zero idea of where I am in the app or even how to get back to where I was...just attempting to search for something is a paradox...I stare at the screen begging for something to be clear...I click around and repeat the same mistakes because nothing is intuitive. The old app was slightly dated but at least it was useable. Please start over and focus on usability first, fancy weird navigation second.
bcsherod - Getting down to it!
I'm very happy that their is a mobile app, because I am often on the road and accessibility to WIFI is very limited at times. This makes EBay possible for people like myself, who travel, and who lead a very busy lifestyle. I do wish that photos specifically through the app would have better editing options. As they say a photo can speak a thousand words! As a seller it's important. I admit, I love Ebay! I love the Company. I know they work hard for all people everywhere who choose Ebay! I love that unlike other similar online competition such as TopHatter, they REALLY stand by protecting folks and aren't about ripping folks off. As other similar companies (clearing my throat) who truly only care about profit. You can actually talk to a CSR on Ebay. Communication is always available and timely. Your REALLY protected by their policies and if you use PayPal, you have double coverage. Great full for both of these companies. A Faithful User! Thank-You Ebay Teamsters.
requesting fair charges - Needs revision
I sell a few small items most months on eBay. I am frustrated by the automatic re-list ( and re-list fees) that eBay has instituted. Many of my items are small and repeated re-lists eat up the total sale price quickly. Previous to this new policy, I would not er-list items that were not selling. You also should be aware that eBay now charges the same percentage of sellers fee for your SHIPPING as it does for the SELLING price of the item. They explained to me that I am charged that fee to be fair to any buyers who may be overcharged on shipping by dishonest sellers. Really? Am I to believe the “overcharged” buyer is getting a rebate somewhere? My shipping fee is set by eBay based on the size & weight of my item. Yes, I actually weigh and measure when I list. I find that my actual cost to ship is often MORE than the eBay estimate so I eat the extra charge. I was told to add shipping into my sellers fee and offer free shipping—-in that case they still charge the listing fee based on the total, thus I am still paying a fee for the shipping. This is a hidden fee that SHOULD BE CORRECTED.
e1337a - Feedback pages never load
When I go to check feedback for a seller, or my own feedback page, it only loads maybe 30% of the time. Most the time it will sit totally blank with the loading icon until it times out. I have tried restarting app to no avail.
There was also a pretty big glitch with an item I had listed for sale (an lp record) To customers, the title and specs were that of a completely different record than what I had originally listed and pictured. A record I had never sold before or even looked up. But when I clicked the link to my own item, there it was, a totally different item title than what I had listed, but my pictures and description remained the same. Even in my selling tab, the title looked correct, just when clicked on showed the incorrect information. so customers were very confused as to why the title of record contradicted the photos and description. I had to completely delete and remake the listing.
Most of the time I have no issues with the app. The feedback timeout glitch is getting pretty annoying though.
G.O.G GODofGAMING - Surprisingly easy to find deals. But as a seller support will F&$@ you
eBay....oh ebay. You would think you have to worry about scammers or bad sellers but nope. In my 6+ years as a buyer then seller the biggest issue will be support. As a seller support only gets ten times worse as I have lost more money with terrible eBay support then with scammers or bad sellers on this app. They have no legitimate system in place and love to act as they do and as a consultant I have quite the experience so believe me when I say their rules and policies are in place to secure more buyers so they can get their cut. Simple as that. For the seller they will screw you ten ways and say your welcome when their done. You seen it before but I’ll say it again. eBay does not care for the people that make their app what it is today and they probably never will as long as the money keeps rolling in. I’m so sincere in my review I have even hired an app developer just to begin laying the foundation of my own marketplace app. Nothing special or too different from others except for a great support team and less fees considering 5% just to undercut. Cause ebay is robbing sellers with the 10% selling to not even provide adequate support in return.
bristoldog - Title: eBay review
While eBay remains a great place to shop, it has been increasingly difficult to remain a Seller on eBay.
I have been a Seller on eBay for over seven years now and I can tell you I cringe every time I get an email from eBay announcing a policy change, as they are never good news for the Seller. Every change increases eBay’s profit margin and decreases the Seller margins. Now many times eBay/Pay Pal fee % exceeds my profit margin. Greed will spell the end of eBay and it will be a Netflix moment, not a slow decline.
Another serious issue is the change from determining who is right to assuming the Buyer is always right. This has resulted in. 50% increase in our returns with the vast majority of cases being nothing wrong with the item, the buyer either changed their mind, or purchased multiple units, keeping the one they like the best and returning all the others. This is very time consuming and expensive for the seller.
I would hope the someone in eBay actually reads this and takes some action.
Regards, Bruce Majka
sell quicker - Seller performance
The app was super great from the beginning but now, you guys are just dragging me down. My seller performance has been below standard for months & I have improved a lot like you said and you guys still won’t do anything about it. I’ve called so many times to ask what you guys can do to help me and you guys keep on repeating yourselves and I can getting mad and upset about it. All I want is for to my account to go back to above average performance! That’s all I’m asking for and I have done all of your requirements so where’s my reward??!!! This is not fair at all!!! I want to go back to being a great seller and making lots of money with my listings. Now you guys are just putting a limit on every little thing that I do!! Why?? Why??? I used to look up to you guys. I still want to use eBay like a machine. Please make my account back to normal. That’s all I’ve ever wanted these past months. Please!!! Please!!!!! Just let me sell more stuff!!!!!!!!!
JayyYouu - Labeled my REAL item as Counterfeit with no explanation
I just wanted to warn fellow sellers about eBay’s terrible business tactics.
eBay labeled my 2-year old Gucci belt bag as counterfeit and removed the listing. I asked both Charisse and Chadreen why it was removed and neither could explain. I provided item numbers, clear pictures, and purchasing information for the bag in the listing and to both agents. I just sold my other AUTHENTIC Gucci crossbody purse a few months ago on eBay with NO PROBLEM from eBay or the buyer who loved the purse and thanked me for actually selling a real purse. eBay has terrible customer service agents who can’t even explain the process of how something becomes labeled as counterfeit. I have deleted my account and warning others to also delete theirs. This is the most ridiculous thing I’ve ever heard of.
If I was selling a fake bag, I’d mark it as such because obviously whoever purchased it would take it to a store to verify it’s authenticity! If they were told it was fake then they could open a claim against me via eBay and PayPal so why would I even risk that? Terrible, terrible business policies and customer service from eBay. Get out while you can and use another selling platform!
Banana2222222777777 - Returns and resolution
I am absolutely disgusted and dissatisfied with custom service! I have been both a buyer and seller for 13 years and have had no issues until now. I sell only authentic brand names. I most recently sold a Burberry shirt. I I received payment and sent the shirt overnight. I then received an email stating that the shirt was not authentic which is not true and insulting! My policy I do not take returns. The buyer contacted you and you put a freeze on MY money in PayPal . I then called and was told by your customer service representative that if the buyer did nothing after 30 days my funds would be released. 30 days pass and I call again... then am told you’re going to offer the buyer to return and you would send out return label. I never received the item because apparently you have an address that I have not lived at for 8 years! I called AGAIN and then your representative ask me to contact where I lived 8 years ago and try to get the lost item. This is absurd!!! I don’t want my shirt back in fear of damages and want an immediate release if my funds back to PayPal. You are trying to help the buyer yet I am now missing my money and a shirt worth twice what I sold it for!
Steffy1969 - Stop with the updates! They're worse than ever
I have been selling on eBay for years. The last years using solely the Ebay app. I list approximately 200 items weekly.
Firstly, stop with the updates. With every update the features seem to go downhill. It is becoming harder and harder to navigate. Placement of followed searches, watched items and even things you're selling are scattered all over the place.
As far the as selling feature goes, the only improvement I could recommend is adding the second category option to an item being sold. That feature is only an option on a pc.
It would be nice to be able to delete bought items. That used to be an option but not with the latest update. Ugh. I like a tidy bought and sold list.
I love selling on eBay. The app is way simpler than the old style desktop way. eBay is the way I make ends meet and pay for my children's college. Don't think I don't appreciate the opportunity eBay gives me. Considering I pay over $18,000 in eBay fees a year perhaps you'll pay a little attention here. PLEASE stop with these downhill updates. Are the tech people trying to find things to do? Why mess up something that was ok?
Trac Tor - Not bad, but could be better.
Coding definately needs work. I sold something and then canceled the order on buyer but the eBay still counted that money as things sold and added that amount to this month total???? I cancelled the order so item wasn’t sold! Other ridiculous thing is that i got charged $1 for posting the item and the item i posted didn’t sell and prolly will not sell. I really hate eBay for not taking out their 10% fee right away too. I sold $1700 rolex and already spent the money and then month later they wanted $230 as the 10% when I already had no money in my bank, sending me into the negative overdraft balance that I got charged fees for on top of it because their not authorized transaction. So the $230 turned into a little over $270...i know that my fault for not having the money, buy yall could of taken your stupid 10% right away while money was on the table, not a month later after i spend it.
Marc20735 - Changing for the worse!
I’ve been a eBay seller and buyer for a very long time. Currently, I’m not that happy with the service. The changes/updates to me are for the worse! As a seller, I have noticed many things that I don’t like. I also realize that eBay is a business and it’s in business to make money. eBay now changes your listing to what they believe it should be for them to make money on the sale. They’ve changed my fixed price listings to include accepting offers, reduced my listing price even though I chose the option not too and relisted my item even after I let it expire. The worse was they, upon the bidders’ request, cancelled a bid from the high bidder/only bidder after changing their mind within the last few hours of the listing. The reason for the cancellation was not in my opinion in accordance with eBay guidelines but it was approved. These are just a few dislikes. I assume some type of artificial intelligence is managing and making these changes. Just know that you have to constantly be on alert to their changes to your listings.
nateeter - Still disappointed
Update: Still not a fan of the app as it is. Would much rather have the old version back. And now, it keeps randomly crashing on me as I try to search and select color/size options in listings. Just keeps getting worse. 😞
I have really tried to "adapt" to this latest update, hoping I would come to appreciate it with time and use - but I still hate it! Instead of one click at the bottom of the screen to get to my Watch List, Search, etc... it now takes at least 2. And I can no longer toggle between the screens to compare because it refreshes each time I change a screen! Additionally bidding is no longer as user friendly as it doesn't give minimum bid, and the Current Bid/Time Remaining are almost hidden in fine print at the top of the screen. I also greatly miss the little icons on my purchases that quickly let me know if an item had been shipped, if I needed to still leave feedback, etc.... And now my ended items seem to be disappearing without my removing them; there's a reason I haven't removed it and I don't care how long it's been.
I'm trying to think of an improvement made in the update, but am at a loss. 😣
ArtMetalDude - Can’t reorder
Update: in response to this review, I tried to post my problem on the website listed. After several failed login attempts, despite using the correct password, resetting my password and the eBay website not accepting my new password, I was able to write a post... but the website wouldn’t allow my post to be made: authentication failed. I wanted to try to help so that the app could work again but I just wasted an hour to find out that everything I tried to do on the eBay website doesn’t work. Seems like there’s a long list of things you need to fix just to be able to let me help you fix a problem that’s preventing me from doing business on eBay.
I’m trying to order something that I had ordered a year ago but when I click on it, an error message pops up saying, “we did not find your transaction in our system.” Who cares??!! I want to order it again, not see an old transaction from over a year ago!! There’s no way to move past this. I can’t order it. And it’s not the only one; there are several items I need to order that I can’t now. Do I have to make a new account every year?? This recent update screwed up big!!
froggsie - Great in finding unusual items!
I’ve come to count on eBay for finding items that may be out of print or items that were around when I was growing up! And i’m always browsing clarinet accessories and Pickleball paddles! I needed a magazine that I read in June 1990; eBay delivered! A camera was stolen from my car; eBay had the exact replacement at half the cost! If I want to try a clarinet mouthpiece I can usually find a used one in good condition. I love browsing the daily deals and I like that I often have a choice between brand new if i’m buying a gift or used if i’m buying for myself. It is good to compare to other shopping sites though; some sellers are pretty proud of their goods and charge more than some stores. Also keep an eye on shipping - it isn’t necessarily a good deal if you get that widget for $1 if you have to spend $20 on shipping! But overall, this is a great app and I use it often. Now back to searching for another great find!
eff u ebay - MAKE A BETTER APP FOR THE PEOPLE
It’s very annoying when selling an item if buyer doesn’t agree with seller price and you agree to negotiate a different amount through the application the seller doesn’t even have the ability to send an invoice to the buyer I even went on your classic website through my iPhone and still didn’t have the option available so ultimately had to call up to eBay customer service and have them do it for me. It’s very annoying to not have the ability to do something so simple also as far as functions on the app versus the website you can’t even see your outstanding balance in the menu screen or any of the drop downs so another faulty feature. Ultimately it shouldn’t be that hard to give your phone app the same features as what’s offered on the classic website. I’ve been using eBay for many years and it seems as though there is always some reoccurring issue or glitch that is a problem. Get it together app developers you’re a multibillion dollar company I think you should have a functional app that’s user-friendly and offers all options that are on the website. It'd be nice to see a change sooner than later
pmfmon - Where’s the customer service?
I’n going to try and make this short. I made an account last year. Everything that was purchased from my account, I shipped. A couple months passed by and I was deployed. A few months after that I got a chance to log in. I noticed my account had been suspended because of an invoice I apparently had for three dollars and some change. I called some number I found on the Internet that was for their customer service. They told me I had to talk to their collection agency. The agency told me I had to talk to eBay because I wasn’t in their system. eBay refers me back to them. There I was in a never ending circle. Fast forward a few months and here I am today trying to make a new account and it gets suspended indefinitely. I email them because trying to get to someone on the phone is impossible. And I get the same automated email response back THREE times. One star is doing eBay a favor.
tomocala - Really Bad !! Where did the “newest listings” sort feature in refine search go?
As 15 year full time eBayers (sellers and buyers), you have over the past few months practically ruined the eBay app for regular sellers. I am sure somebody there is reading all the complaints! Are you?? You have made it so hard to list ads with the app, taken away much used and needed features. Now with this update you have eliminated the choice of selecting “newest listings” when refining your search. That is it!!! I have spoken to a dozen long time eBay sellers today - they are abandoning using the eBay app. Today my partner and I with our multiple eBay stores are also quitting the app. It is beyond belief that you don’t have ebay sellers in the app design team. When you put up dozens of new ads a day - and you are trying to get quickly right back to an ad after it is launched, without the “newest listings” refine choice, you have really made it impossible for mainstream eBay sellers. It’s a really sad for eBay sellers. Lest you forget it is established eBay sellers that put things up that provide the large array of items that attract buyers.
JLB_Jen - eBay App Review
App is getting much better! However, embedded links in description don’t fully work. They get circle of death and won’t refresh. Also, Item Description aka “See More” is too tiny and too far down on phone app. This is causing inexperienced buyers to only look at an item’s pics & title before purchasing & then they’re disappointed when the actual item is received and it’s not what they expected. Not seller’s fault the buyer didn’t read everything prior to purchasing, but seller is penalized with cases opened for item not as described and/or poor feedback. EBay typically sides with buyer. For the love of sellers, PLEASE somehow force description to expand when the viewer clicks on title or scrolls thru pics on their phone! You’ll save everyone, including eBay, a lot of time, energy, disappointment, anger, etc. in the long run. Also include hashtags! my first 3 hashtags would be: #ebaylistentoyoursellers #ebaysellersdontwantapartytheywantyoutolisten #ebayfeedbacksystemisbrokenandfavorsbuyers Thx!
DG-1990 - The app is good overall, but has a major flaw for sellers
I have been an eBay member since 2009. Often only making purchases here and there. However, lately I have been selling things. Not a lot, but I’ve sold 20 items this month. The app is great for listing items, making offers, and it’s easy to keep track of everything. The issue I have is printing labels once an item is sold. I CANNOT PRINT/PAY FOR A LABEL. It tells me “invalid state” every time and there’s is no address issue. Then when I log on to eBay on my desktop/laptop computer and follow the exact same process it opens PayPal and I can pay for and print/save the label. I have the Paypal app on my phone...the two apps do not work together. Not being able to buy labels via the IOS app makes it to where the app isn’t full circle for sellers. If you make a sell...you HAVE to log on to a desktop to compete the transaction, which is inconvenient. If you do not have a PC or Mac you will not be able to complete the transaction easily. Hopefully they fix this in the near future.
Petite add - Cannot set filters to a specific brand anymore
I’ve contacted customer service via phone and email and the reply was not a reply I would’ve sent anyone, phone customer service is horrible esp in regards to the app and most of the time I’ve ended up getting someone who sounds like they are immature or offended because I don’t agree with what they tell me and I ask for a supervisor then theirs the whining because I’m not going to sit on the phone and coddle anyone and try to preserve their feelings. Just because it’s not right smack in their faces when they try to see what’s happening on a computer or using their phone app doesn’t mean it’s not happening for one or more customers. After almost a month of reporting the issue to them it’s still going on. When I go to categories, choose something like dresses, then I choose view all because it only lists popular brands on the top and a few sizes, it doesn’t let me choose any specific brand, or any of the other filters that used to be there to narrow things down such as size type length occasion etc. well I don’t want to scroll through over 400,000 results to find the dresses I’m looking for.
Rina Valentine - Never using this app again... ever
This was my first time using the app and honestly, my last time I’m ever buying anything off eBay because I had recently bought a whole bunch of stuff and it said “to make things easier we put all these items together for you to buy first” so I was like ok, and I bought all the items first and then when I went back to try to buy all the other stuff it’s telling me that “ the purchase didn’t go through” “check your billing info” I have tried everything to buy these 2 items in my cart, I’ve tried verifying my email and phone, didn’t work. I tried looking to see if I can take my card out, didn’t work. Because I never saved my card on eBay for future purchases anyway. I tried buying the 2 items separately, didn’t work. I also checked to see if the items I was buying accepted credit cards and they do. And now people are telling me I have to make a whole new account and use a different card to buy these things. I don’t understand why it has to be so difficult to buy a coat and an AirPod case but. After all my stuff ships to my house, I’m deleting this app and I’m never using it again.
mbrtexas - Search function terrible
Ebay has totally dropped the ball on the search function on the Ipad. The major problems:
1. The search engine frequently inserts filters that cannot be removed except by stupid manipulations. When listings are done with abbreviated data they are frequently eliminated. I understand the auto insertion of the filters but not allowing their deletion is nonsensical. I always have add the term “-widget” to eliminate the filter and display all the relevant results.
2. Cannot sort by highest price; only highest price plus shipping. This gives screwy results when listings don’t have fixed shipping cost listed or are for pickup only.
3. Doesn’t allow to filter by only items with existing bids. My best source for finding “deals”.
The old ipad ebay software allowed all of this and was then improved? by the current version. I had the old one on an Ipad until Ebay quit allowing it to function. My purchases and interest in Ebay have declined significantly since then.
ep56 - Terrible interface changes in latest version
The new BOLD text is very distracting and ugly. With bold black text screaming at the user it becomes more difficult to scan listings and decipher search results. Why is the price bold? Certainly the title is more important in the hierarchy of information (but for God’s sake don’t bold that!). The new look is clunky and ugly and ruins what once was a beautiful experience. I preferred until now using the app over the desktop version for most things, but this frankly has made it a chore and taken away the fun. The entire item layout is cluttery and confusing with all the sponsored items, related items, etc. wedged in before important and basic item info such as description and seller info. Why aren’t those at the top? Shameful design putting click bait ahead of functionality. Please go back to old UNBOLD design and get rid of the superfluous junk keeping me from seeing what I need to see to buy an item. Move it elsewhere please. And get rid of the text ads at the end of saved searches or give me a way to turn them off. Quit ruining things that work. Getting so I’m afraid to update the app and discover more heinous changes.
Ababy_frog - Love this app - needs improvements
I want to start on a positive note, by saying how much I really appreciate the versatility of this app-to be able to use it on an iPhone revolutionizes the ease of my posting listings eBay.
Things that need improvement:
1. I can’t utilize my camera in real time to take pictures of items as I want to make listings. I have to go into the camera and take pictures of them on the phone, and then go access my photo library. This is an a critical flaw but it would be nice to have that fixed.
2. I cannot print a label to my Dymo label maker for shipping from this app on my iPhone. I have to go onto my computer to do that, and it would be amazing and the most amazing improvement that the app developers could make.
3. Lately I’ve been having a problem making listings, where the app does not allow me to choose a shipping option via the app. Again I have to go onto my computer to do that and it’s really annoying and slows up my productivity.
69daisy - Frustrated!
I use the eBay mobile app on a daily basis, and for the most part it works great. However, recently , it was tweeted and in my opinion it took a few steps backwards.
Before the most recent update, When I would ship, I could enter the tracking info and the item would disappear from sold tab, and show as shipped. Now it lingers even after the tracking number is added. This is fine if your only shipping a thing or two. But when you ship large quantities, it reeks havoc for the seller. Trying to weed through all my items needing to be shipped, those that need me to add a tracking number and those that already have a tracking number. It is very frustrating, to say the least. Also, I don't need red lettering telling me when I have to ship my items by. Most of the time its wrong. Im an adult and I am aware of my responsibilities without you flashing red words warning I’m late when I’m not.
MamaJayGee - LOVE!
I really can’t say enough great things about eBay. I began selling some personal items, as my husband & are cleaning out our closets & attic. Our children are both heading to college in the next year and we thought it was time to downsize all our things. The thing was, we had some really wonderful & collectible items, we didn’t want to just donate, trash, or sell via a yard sale. This led us to eBay. We have fallen in love with company. It’s a wonderful platform to reach people from all over the country & world. Although, making money has been great, knowing so many of our items are being purchased by others who will also appreciate and love the items, many of which you can no longer buy because they are out of production. It’s been an amazing adventure, nice side income, and easy platform to use! Once you sell your first item, I have no doubt, you will be excited and continue selling & buying!!
carbine336 - Review of experience while using it
I know we aren’t all perfect; but been having problems with sellers being truthful about there items and especially for me; being able to say they can ship to APO addresses. I can understand if they can’t but then there are some who decline my purchase after seeing I have an APO address.
The communication from sellers I’ve been wanting to get in contact is also been a problem, especially when it’s answering questions on a bidding auction and takes them 24 or more hours to respond or last minute when the auction closes. I be happy if ebay could have sellers be more vigilant with answering questions for buyers like myself.
Otherwise, would also wish that ebay could have a 24hr rep to answer questions for myself being in different parts of the world so if I need them I can get answers quickly.
On the good side, I appreciate the service ebay does to help me and being easy to buy minus at points when problems arise.
AZ3gun - First time sellers be ready to wait
I’ve been purchasing on eBay for years. For the first time I’ve decided to list something with eBay. Both items were high dollar and after having some struggles with listing and ebays (in my opinion exorbitant fees). I went to list the first of my two items.
Upon hitting the list button for my second item I got a notification that a “Seller limit” was exceeded and I would not be able to list my second item until 30 days after my first item sold... I called only to be told the same things by both employee and manager.
This will be my first and last item listing with eBay and I (among others) will make a concerted effort to use other platforms to sell items. I understand eBay is concerned about fraud and the like but for someone living in the United States and having to input everything but the names of my first born children you’d think they would make a smidge of an effort on the customers behalf. Nope. Not eBay. They got big enough to not give a crap about the people that make them money. Use another platform. There are others.
Oneder girl - Half working app with no tech support
I am forced to use this app because I have one hand, and it is much easier to take pictures with. That being said: the UPC scanner only works about 50% of the time, you cannot add a restocking fee for returns (they only added the return option on the app) Why can you not ADD pictures AFTER you receive bids without cancelling the listing! (Charging you, of course! And when you call to have them credit your account 'we have to wait until the invoice finalizes!') You can only leave feedback for one transaction at a time and, it doesn't save favorites, so you either leave the same comment twenty times over or cramp your hand typing. It often gets stuck loading and you have to either back out or reload and pray that your progress was saved, and their online support is largely a user community board! Still a lot of problems with the app, and their phone support. There was a glitch that caused listings to not get the Top Rated Seller discount, but that’s apparently my fault. I lost out on at least $50! Bring up your tech support to join us!
hamid3098 - Never has the sellers back
Been with eBay since 2006 and my account has always been in good standings. I’ve lost a lot of money due to eBay siding with crooked buyers. Last one was when a buyer return an iPhone I sold him back to me iCloud locked. Because it showed delivered, eBay refunded him and now I have an expensive paperweight. Just a month ago my account was suspended for a week because a buyer was interested in an item and sent me his phone number to call him. I never requested this info nor did I call him but my account was suspended because of the possibility I would complete the transaction outside eBay. As a result of the suspension, I had cars listed which I paid over $200 in fees in which potential buyers could not contact me. The fees were never refunded and my cars only had a day of exposure when the suspension occurred. Then the listings finally ended 6 days later but eBay never made it right to me. I can go on and on about how many times I’ve been burned over the years with eBay and how much money they made off me but that’s for another time and place but what I mentioned earlier is what happened within the past month.
BigHoneyMudson - Fair but sloppy.
I have enjoyed using this app, as the benefit of mobility is of great importance to me. Keeping the last two out of five stars out for this app is because of two important features being askew. First the worse of the two. The app hangs up and has to be quit out of and reloaded, very frustrating and time consuming when trying to list from a mobile device. Causes some anxiety when describing an item and you have to restart it right in the middle of it. Somewhat frustrating when doing searches and research. The other failure the app has is a rather common problem regarding desktop (classic) view. While there has been some improvements made, selecting a desktop view within the app is inconsistent at best. You load up the classic and after usually navigating one time the app takes you back to its default view.
These are tolerable to a degree but still the app isn't always as consistent as I would expect from such a large and profitable company.
Just the input from Enchanted Attic. Thanks for looking.
EROG1985. - Please consider.
I’ve been with EBAY for a while, as we all know many got hoy deals are found here all the time, however lately and with much frequency seems as if EBAY may be loosing many deals and buisness due to many other platforms that are coming up with the same buy and sell trend MO. As we may anticipate as with many start ups the service at first and for a while and until it becomes strongly popular the service is offered free, where as afterwards once highly popular fees start being charged, I know some people try to wave selling transactions over EBAY due to fees which indirectly and directly affects buyers since the deals are no longer poste in eBay but instead with other platforms leaving many pros and cons to deal with afterwards. E-bay. I’am sure you guys re but is there a way for you guys to work on buyers/sellers retention and more incentives to bring back to eBay the good deals.
ScrubOverlord - Unable to purchase item from the app
I’m not much of a reviewer for things like this so I’ll keep it short-ish. I haven’t used eBay for long like some of these veterans or other long time users. And I don’t really have any complaints other than this one. So for whatever reason I can’t buy something while on your app. Which is strange cause coming from Samsung I was able to use it no problem. But now coming into Apple again I’m now unable to? I don’t know if this on the company’s part or Apple’s part but this seems like an inconvenience to an extent. Cause if I try to buy using the app it tells me to go the website and add it to my watch list. That wasn’t a requirement before so.... not sure what that’s all about.
If this could be fixed or something that would be great. As I don’t want to go to the site and try to buy something I was just looking at only for it to take me back to the app and present me with the same message. When I did as it asked.
JustABoredGirl - Not a great first experience
I downloaded eBay some time ago, and I was pretty excited to actually start using it. But then, the phone I downloaded it on started acting absolutely wack; it was restarting itself over and over and the battery sucked, so eventually I got a new one. I don’t know how it happened, but during that period of me getting an entirely new device, eBay decided to both log me out, and suspend my account, for some reason??? And I can’t for the life of me understand why, because I’ve never even used it before. Apparently the only reasons why the user would be suspended is because either they owe money to the service, which I definitely don’t, or they seriously violated eBay’s “policies”. I never even got a chance to look at those! If all eBay is going to do for me is kick me out of my own account for something I didn’t do, and purposefully make my business look bad because of it, then it’s a waste of time. I can’t even delete my account now, because I can’t get in it. All in all, Wish is now my official go-to for online shopping. For those that read this, don’t bother with eBay unless you’re seriously lucky.
Meesew - Did someone get fired from DMV and make eBay website?
In general, eBays interface on this app and the website feels worse than the DMV website, it’s like it was designed by people who didn’t make it in government... functionality is different everywhere, different ways to access similar features described in different ways. Sellers have different items on different pages. Seller fees are not clearly explained anywhere and are non existent on the app. If you only use the app you would have no idea how much you are being charged. Different selling features unavailable in app. I have 24 items listed on my seller dashboard but only 11 show up on my storefront. Why do you have to type in sales tax state by state yourself? Shouldn’t eBay just have that information for you so you don’t have to research it as a seller paying $27 a month for basic selling account? The eBay model is getting outdated anyway, it encourages career selling of poor quality goods but they miss out on all the value of casual sellers. They need to rethink a lot, maybe hire new people. Everything looks the same as it did when I was in high school during Y2K
zapamac - Great Ap but please I have a suggestion.
EBay can you please read and consider this. I don’t know another platform to make the suggestion. This is for Sellers after we list an item, y’all are making us answer 2 additional questions trying to upsell. I understand the importance of promoting our listings but after we listed the item we don’t need to be asked do we want to promote this item and do we want to do easy pricing can you please stop making us answer these questions after we list every single item. I know all about these new futures and we have an opportunity to already do it during the listing and you can ask is once or twice but it’s after every single listing. We know you are trying to increase sales but it adds a lot of extra button pushing After we’ve already spent 10 minutes listing the items we could’ve selected it then. Please make this change, no reason to ask us after every single item.
daygojit - I love eBay BUT
I’m a seller on eBay, and I really enjoy this hussle. There are many things that eBay can do to the EBay smartphone app. For one, there should be a “ship by x/x/x” this is available on the desktop website but as a busy seller who’s always on the go it would be much more convenient if I can just see everything from my eBay app. Also, there is this huge bug that drives me crazy and causes me to lose ink. If you sell a unit and the weight is placed over 1lb in the listing (and it isn’t actually 1lb, this happen when you list as sell one just like this so previous seller placed it) anyway if this is the case eBay won’t let you print a First class label in bulk shipping. You have to print the label individually and you waste one side of adhesive label because it prints the directions. I hate this the most. I list a good amount so I can’t go back to every ad and Change the weight to 15 ounces it makes no sense last year eBay didn’t have this problem it’s weird
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