Surterra Wellness Loyalty App Reviews

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Doesn’t work. App tells me I can’t shop because I don’t live in a area that allows dispensaries. I live a few miles from the Surterra store. So weird.

App will not open. Every time I try and open the app it crashes

Can’t log in. App will not let me log in using google. It crashes a lot also

Maybe it’s a good app. I’ll never know.. So I downloaded this app went through the process of registering then of course comes the 2 factor. They send the code iOS copied it perfect pasted it in and there is no way to drop the keypad so you can hit verify. Maybe I’ll try on my iPad later.

Blocked from using app in legal jurisdiction. The app says not able to be used in non legal jurisdictions but I wouldn’t be trying to ship if I wasn’t in a legal jurisdiction as you don’t serve jurisdictions where it is illegal.

Awful App. Just shop in the store. It’s better than this app that constantly crashes and signs you out so you have to redo your cart.

I can’t open it…. I can’t open it

Great company, TERRIBLE app. Surterra the company is wonderful. I haven’t had a single bad experience. Surterra’s app is one of the worst I’ve ever used, and it’s definitely the most pointless. After linking my existing account I have 433 message notifications; I assume one for every email I’ve been sent since signing up? All the ‘messages’ say that I can’t read the email on the app - what the heck is the point, then? And why do I have to click each and every one individually to clear it, especially when it takes ten seconds or so to clear after clicking it? Also, why bother having a shop section if you’re just going to take me to a browser to log in again? Seriously, what is the point of this app? The current use seems to be to alert me to an email I have to open in my email app, and see how many loyalty points I have before I’m redirected to shop in a browser. It’s easier to just NOT use this app, and that’s not good. You all wasted your money developing this.

App is useless. I wish someone at Surtera will improve the app, it’s useless the it is now.

Awesome company but worst App. you would think that with all the money they make they would have an app that actually works. Why put an app out there that you cannot shop on? It makes no sense to have an app when people have to go to Google to shop your products.

Nothing Works. Was told to download new app for a $90 coupon and to start collecting points which both I didn’t receive. I didn’t receive coupon after downloading and didn’t receive points after my purchases. Do waste your time NOTHING WORKS

The company is great, the app is not. Lots of issues to begin with, and now it will not open. I’ll do my business with Surterra face to face or via their website.

👎🏻. Unusable. Lazy design just redirecting to browser. DO BETTER

Great dispensary; awful app. Great dispensary; awful app

Horrible reward app!!!. This app is always down and does not give you accurate information. Your points are totally off and the links for discounts are conveniently not working 99% of the time! Fix it!!!

Doesn’t work. The app doesn’t let me even log in the keyboard has no way to be removed after you put in the security code so you’re unable to click verify so pretty useless.

Not there yet.. Not sure the point of this app. It tracks your location even when you’re not using the app which drains your battery, not sure why they do this. The “shop” feature is just the new website framed pop-up in the app, which causes scrolling problems, doesn’t remember items in your basket if you exit out, etc. As of right now until they make the app more useful than just the website and update their constant location tracking, it’s not worth it.

Why?. This app does not link my rewards points even though I’m signed into the right account. I got an email that I had 84 rewards points after my first order, but they don’t show up in the app and neither does my order history. And every time I log into the app my profile has been wiped clean so I have to put in my information again. And pretty much the entire app isn’t really even functional, you have to go to the website for everything.

App is completely useless, go to the website. I open the app to make an order. It doesn’t have my login/pw so I enter it. The app sends me to the website where I make the order. Why can’t i order through the app? Because it’s useless. The app doesn’t tell me how much of the 35 day 2.5oz prescription I have left, or which products are out of stock. So i make an order and show up to the dispensary and they cant sell me anything - because although my MJ card is on file with them, there is no notice that the prescription expired three days prior. It’s like a website patched together by kids for a science project in 1998. Which is a shame since the actual dispensary experience is pretty awesome.

Good. Love it good

Awful app. Drains your battery even when you're not using it. Created issues with my surterra account so my preorders are never ready. Love surterra, hate their app.

FINALLY in the rewards program. i had to talk to support chat THREE times to get signed up for the rewards. the first 2 times didn’t work. pls make it easier, or something i can do in store. it doesn’t need to be this hard. i almost stopped using this dispensary because i couldn’t get signed up for the points. they gave me points for all of my past purchases, so that is very much appreciated. the first person i talked to said i couldn’t.

Surterra Good Surterra App Awful. I love Surterra but this is the worst app ever!

Employees not doing their job. I had 4 orders of the chew edibles and the employees are either not counting correctly or they are pocketing the candy. Each order of edibles should come 20 per container. One had 18. Another had 15, and I haven’t opened the other 2 yet. There’s no way you can miscount by 5. Whenever I enter now I will ask for them to be counted in front of me. It’s ridiculous, people pay that much and employees don’t take their job seriously at all.

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