Viva Aerobus: Fly! App Reviews

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Painful experience. This has to ve the worst airline ever. They are always delayed among other things, but now I found myself having to take this airline because my mother passed and I was in a hurry to be there for the wake, mass, burial. My flight was delayed for 2 hours which also caused mi to lose my connection, I was so late that I was not there for the funeral, tried talking to the airline so that they could help me get on a different flight, but they were unwilling to help or even tried to pretend that they cared.

Simple and fast. When deciding on an airline try Viva Aerobus. I have been flying with them for over 2 years now since an upsetting and terrible experience in customer service for my father who’s wheelchair bound with the airline Volaris. Viva Aerobus, yet simple and very accommodating, outstanding and genuine customer service, their app is the route to pick when it comes to purchasing, changes and add ons. Look into seat upgrades and packages when making your purchase. Don’t just read about it go ahead and try it, for a simple airline with affordable prices, their app is sure to surprise you.

Efficient and easy to work with. Does what it’s supposed making it easy to check in and manage my booking.

Useless airline app. The good: it’s easy to navigate The bad: inaccurate and doesn’t update We flew to Mexico with a layover in Mexico City when arriving and departing. Each time the flight was delayed (one of them for over two hours) and each time the app gave a status of “On Time”. The app also didn’t list the correct gates and didn’t change the gate number when there was a change. It also listed the wrong terminals.

Facil!. It was real easy to check in. I didn’t receive a txt or email for check in so I had to look for everything myself , no big deal but other airlines do so I just compare and contrast.

So easy!. I live that it send you reminders and steps to do when it's available like checking in... makes traveling that much easier

Satisfied. Very satisfied with speedy check in and flexibility and quickness. I also liked that added a golf bag to my flight with no issues. Thank you

Easy to use. Shows relevant information for coming flights

Great customer Service. I been traveling with viva autobús for the last 2 years and I hadn’t anything bad to say however sometimes the customer service personnel in the gate counters treat customer with a bad attitude. Not me but I seen it.

Adriana Roldan. It is not possible to change : Gender on the profile registered credit card on app In addition not possibility to get option for no choosing the seat and save money .. Thank you

Easy to use. So easy and clear! Better than all America airlines apps. I do wish there was an English version, for those of us still learning. But I get by without it just fine!

Easy to check in and follow instructions. Thanks again for the great service online and front desk. Aboard is always nice see the cordial attendance staff. Thanks so much and I wish viva stay for long years to come

Check in was done with ease. The booking and check in was done without a problem from the app. In this flight I had to change my return and was able to do it from the site without calling anybody. I hope viva aerobús continues to update app to continue making this a great service.

Extremely easy check in process. I don’t usually review apps, but I’ve never had an easier time with check in than with Viva Aerobús. I have flown with Aeromexico for years but honestly they are not very nice and they create a lot of extra bureaucracy to do very simple processes—Viva Aerobús isn’t like that. Yes there isn’t first class or premium economy on their flights, but the process of check in couldn’t be easier because the app works like every airline app should—it saves your information and only takes 15 seconds to check in. If only every airline’s app worked as well as this one!

Unable to Checkin. Can’t check in from international flight from Texas to Guadalajara. I get an error saying incorrect payment info. I’m the checkout process, I am not making any payments. Everything was already paid for during booking. Also there is a broken link that leads to a 500 page when attempting to navigate the “Mexico Entry Requirements for Foreigners”, then to FFM “Descárgala aquí” link.

Check in. Very easy to check in but it doesn’t allow for changes.

Paying is always a hassle!. Everything is great and smooth until it’s time to pay! This is my second time around and had the same issue. I called as I was told per the site and when I did they said they couldn’t help me since I was doing my booking online. I waited until the next day and still had issues… finally after two day of trying I was able yo book the flights but at a much higher rate. Please fix that:).

My personal favorite airline app. Since four years ago, I’ve had the opportunity to travel and take many flights. Most of the flights I’ve taken were managed by low-cost airlines such as Spirit, VivaAerobus, Volaris, Alaska, etc. To be honest I haven’t found an app between airlines as useful as the one from VivaAerobus. I consider this app as a “state-of-art” development.

Easy to use and navigate, great multi lingual tool.. One of the best airlines My Family and I have had the pleasure of using. Would recommend anyone looking for an amazing deal and service to take advantage of unbelievable and unbeatable deals.

Easy to book flight and check in. It’s is easy to book flights and easy to check in.

Aerobus. Ir they would make this app so u can make changes without having to call customer service it would be great but for the things that don’t matter u can make changes but the things you really need to adjust or fix you still have to call customer service that’s why it only got 3 stars for the app , hopefully they can fix so we can do the changes ourselves then it’s definitely a 5 start app ..

Functionally goo but need full language recognition. The app seems to be good and easy to use, with one exception. For English users, many parts still come up in Spanish with no option to change the language.

What happened with multi destination?. Great but on the recent upgrade the multi destination when booking disappeared. What’s up with that? Even on the website it’s gone. Please bring it back! It’s annoying to have to book it separately!! Also ever since recent updates of like 2 weeks, the app constantly crashes or takes forever. HELP!!

Check In Process. Using the app to check in was a breeze and easy to navigate. High recommend it!

Improved. I never thought the old app was bad, but this is improved. It’s cleaner and faster. The problem I have is it wouldn’t let me change my flight: it sent me to the full website.

Worse airline in Mexico. Worse airline in Mexico… if u can avoid them all the way you are better of, if for some reason you need to cancel or u miss ur plane or even if u are 1 min late, that’s it, no reschedule, no money back, no discount nothing, you lose ur money, their app for check in is tricky if you don’t buy them a sit on top of your boarding fee they don’t let you pre check and you have to make the line and put up with their stupid rules and if ur traveling to the states is even worse and people is rude and unhelpful.

Very bad. Could not use voucher for payment in dollars even though I paid original transaction, which I cancelled and received a voucher for, in dollars. Would not accept my credit card for a balance in pesos after redeeming my voucher. Struggled with this app and website for 4 days. Very poor customer service on 800 number as well. No one is consistent in their support. Horrible! Horrible! Nightmare. Paid way too much for my reservation because of this problem.

Terrible airline & app to avoid if at all possible. This ‘budget’ airline excels and adding charges and inconveniences. Don’t be fooled by the fictitious and deceptive published fares. And, avoid my mistake by reading all the fine print VERY closely. Their web site pushed a ticket i mistakenly confirmed resulted in my paying 3x the published fare I originally purchased to ultimately arrive much later than needed for a business trip. This included their forcing me to buy a premium seat that I never wanted. To resolve their booking mistake, they did not allow me to make correction via web site or app. I spent 3x more time, 6 hours, on the phone waiting to speak w customer service representatives to correct their mistake than the actual time on the flight. I had to call more than 5 times to start anew w their call center rep because when we were approaching a solution, the phone line ‘mysteriously’ disconnected repeatedly! So i had to start over w online waits as much as 1 hour to speak w a rep. The app follows the attitude of the company to focus on upselling while not attending to basic service like using the app to inform of gate arrival/departure or updates on flight status. I will be deleting the app as they had obliged me to download it to board the plane. In closing, this is a terrible airline that I recommend avoiding if at all possible.

Nice quick checkin. Good quick checkin - had given it all the information up front and was happy not to have to go back and do it all over again like some airlines!!

Experience. The airline had a problem with my payment, and after one hour waiting to be attended by the costumer service phone line the treatment from the person was very bad giving none solutions. But once in the airport the person in the counter was very nice and responsive. I recommend avoiding the call center, it is a waste of time, energy and has a very annoying music tone.

App keeps crashing. The only way to document and pay for luggage is through the app or at the airport where your charged crazy fees. The app keeps crashing everytime I keep adding baggage. I used the website and it does not give me the option through there. I am forced to pay at the airport where they charge you ridiculous amount. I’m pretty mad with this experience.

Horrible Customer Service. This airline lacks their customer service representatives at front counter can’t help you and just tell you to call CS hotline. And of course what does the CS over the phone does make you wait and wait not able to resolve any issues. Not to mention the amount of times that they changed the hours of departure due to delays. Terrible Experience!

Issue with payment for added baggage. This is my first time using the app and as I was checking in I decided to pay for a checked back ahead of time but unfortunately the “pay now button” would not work. I tired closing the application, deleting it, and then reinstalling it but nothing. It was kind of annoying having to fill in my information multiple times only for the pay button not to work at all. This could just have been a glitch on my end or maybe not.

Great Service. Planning my travel with Viva Aerobus has always been a great experience. Flying has never been any easier with excellent customer service.

Baggage claim takes FOREVER in Puerto Vallarta. Arriving in Puerto Vallarta, baggage claim is extremely slow. The pilot didn’t turn on the A/C until 20 minutes after the flight attendants noticed me using a hand fan to try to cool off.

Terrible Airline, App, etc. This has to be one of the worst airlines I’ve ever flown and I’ve flown all over the world. It starts before you even reach the airport, their app never works so you end up unable to check in and have to wait in line even if you’re not checking a bag. The wait time is always at least 30 minutes. Every flight is late, and you end up waiting 20-30 minutes to get to the gate when landing in the destination. Overall you end up wasting an hour or more almost every trip compared to other airlines. There are usually comparable prices with other airlines so I recommend choosing any other flight unless you have no option.

Can’t check in. Missed my flight because I can’t check in. I showed up like 5 min after the hour window of the flight. The counter was closed at CBX. They told me at the TJ counter i should have arrived earlier. How about you fix your app so I don’t have this issue? They don’t care. The app is in an endless loading loop despite me deleting it and reinstalling several times. No one cares to solve these issues

Terrible, but improving. Terrible but an improvement. Can't tell you how many times this app haz just froze or given you error codes, or just won't comete payment after you have just gone through the entire booking process inky to have to call an agent to book flight vis phone. Especially during time crunch where you need to make a quick reservation.

The app needs work. The last few times I’ve flown with viva and I fly with viva often , when I’ve wanted to add baggage on the app it’s quite difficult and as a customer who uses viva often it makes me upset when I get to the airport and have to pay more for baggie because the app isn’t working properly. I’ve over paid for the baggage the last few times and it’s very frustrating and it makes me the customer upset. I would suggest working on receiving payment for baggage on the app. As a repeat customer of viva the last few times I’ve flown with you due to the baggage situation I have not had a good experience with your airline , I hope you can fix this soon because I do enjoy flying viva. Thank you for listening to a repeat customer that uses your airline often

Good service. I love been flying with them for almost 3 years and I love this airline miare than volaris the app is super helpful and when k call to ask anything g they always have a quick answer and help me out the best they can. We’re excited to keep flying with them

If your online check-in doesn’t work….download this!. Super easy to use app in case your online check in doesn’t work.

Have to upload new app every time I buy a ticket. It would be helpful, if when someone chooses English, that the entire process be written in English. I have bought two tickets this week and I will choose English, and it continually goes back to Spanish. Which is very frustrating, I have to copy and paste every section into a translation app. Then I have to go back to the app and start the entire process again. Your app has a major glitch, every time I open it, I have to update the app. Even after I update it, and I have to leave the app to translate, what is now in Spanish to the English language. And I have to update the app again, again, and again!

It would be perfect app if you can buy tickets in app. It would be perfect app if you can buy tickets in app, but it redirects uou to the website to make purchase. But to check in the app works perfectly.

Fast & Friendly. Easy to use and very intuitive! Everything you need to buy quickly and checking in swiftly!

Nice app. Works great , keeps past and future trips organized. It’s nice to be able to look back and compare prices and details as well. Only suggestion…. Maybe add the points program to reflect in the app…

Viva Aerobus- scammers. in April, I replenished my account through viva cash, which never appeared there. support just ignored this situation! in the end, I had to replenish again and redeem tickets at an insane cost. After contacting PROFECO, a month later, the money appeared on my account, but they refused to return it to my credit card. They don't answer emails anymore! But what is most interesting: today I went to check the balance of viva cash and it is equal to 0! My money is gone again! I don't have enough words to describe the disgusting behavior of Vivaaerobus! This is Viva's mistake, for which I paid a huge amount of money!!!

Love Viva! HATE their terrible App…. Viva is good, I don’t have any issues with the service of the company (no more than any other airline). But, their app is terrible!!! Half the time it doesn’t even open, it just keeps hanging at the green VivaAerobus entry screen forever. When it works, it works well. But the problem is the majority time the app simply does not work or go past the loading screen. Build your apps in-house Viva! And please get a better mobile engineering group to own it. Like, it’s March 2023 and their copyright stilllll says 2022!! Get it together Viva!!

Very bad (Scam company). Couldn’t check in for my flight normally from my email one day before, downloaded the app and couldn’t do it either. (Said my boarding pass was going to be at airport). Got to airport 1:40 min before my national flight and they had overbooked all flights and had nothing else for us to “buy”. Because they said we lost our initial flight by not being 2 hrs before. (Even though the flight was delayed 35 min). This is a complete scam I would strongly suggest against this company.

Easy and convenient. I use this app all the time to buy my tickets for traveling to Mexico and is easy to buy and convenient

Easy to navigate. I’m a frequent flyer with volaris my auntie in Mexico suggested this airline, not only is it cheaper than Volaris but the app is so much more modern and easier to navigate. I will definitely stick to this app.

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Viva App Experience. I recently went through the checking process on your app, and it's undoubtedly one of the best airline applications in Latin America. The seamless user experience and attention to detail make it stand out. Kudos to your team for creating such a user-friendly and efficient platform. Keep up the good work!

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Fácil check in. Muy fácil y rápido hacer el check in

Mejor que Aeroméxico. Acabo de usar dos aerolíneas mexicanas y la mejor me pareció viva . Aeroméxico canceló vuelo , no ayudó con hospedaje nada …. Y súper costoso !

Pasantía. Todo sin problema

Fácil de usar. Es una excelente opción poder hacer booking y check in en el app.

Fácil de usar. Fácil de usar y notificaciones al instante

Guarda información que no se pidió guardar!. Además, no toma en cuenta que los códigos postales en ciertos países no son solo cifras, así que la programación es deficiente.

Would be nice to have a English option. Would be nice to have a English translation option. The seats they selected weren’t together even though we booked together and lots of open seats available

Easy to use app. This is the first time we have flown with Aerobus. Using the app has made check in easy and saves time at the airport.

Por un aerolínea chiquita, son buenos. Soy de Canadá y no puede pagar en su sitio de web con mi tarjeta extranjera pero me ayudaron con muy buen recursos humanos y me completaron el booking. El app es muy fácil de usar hasta ahora.

buena opción. es práctica y clara

Mala. No me deja cargar vuelos ni tampoco me deja crear mi cuenta es por eso que no la recomiendo

Great online service. Fast and easy!!

Me. So far so good, last time was great!

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New app. So far the new app is better then the old. Easy to navigate

Good. application is easy to use. A chat option would be very helpful

No good. Downloaded and created account. Tried to check in and got message that this payment was not an option. Whatever that means! Been in line for 45 minutes and still waiting to check in. Disappointed.

Viva is the best. Always without any change

Great application!. User friendly application, easy to navigate!

Great app and easy to work with. Easy to work with

Easy to use. Easy and user friendly app

Great service.. Viva has been my favorite airline up to this point. Keep up the good job!

Fast and easy. Very efficient way of checking in

Review. The app is great but I hate how you have to log in everytime you open the app

Worked great until it didn’t. Was a a perfectly useful app until for some reason it didn’t let me log in (probably because I log in through my google account). I have neo problem logging in a browser but the app refuses to let me in.

Fast. Better and faster than before

Super easy to use. Easy to use and check in

Good service. Quick and simple to use

Easy to navigate. Very easy to navigate

Viva Aerobus is the worse.. Viva Aerobus is the Spirit or airlines in Mexico. Hidden Fees, lack of proper communication on requirements. Poor customer service, I am surprise this airline is still operating but I guess when you are not being properly regulated it’s what you get. They are the epitome of you get what you pay for.

Great service. I use Aerobus exclusively and I have never had a problem

Checking in. Very simple to do with app

Excellent app easy to use. I been using viva to flight because it’s so easy tu buy a ticket

Nice. Easy and friendly to use

Perfect app. Easy to use, explains everything Very easy check in

Easy to use app. Great app, easy to use, I was able to check in early and pick my seats . Super useful .

Horrible airline and customer service!. Avoid at all costs! Their phone system has been down all day. You call in and it answers but does not recognize any numbers input and won’t transfer to an agent.

Check in. Everythime i need to check in the app does not take the information and i have to call every time plus the line never works for the options and have to call like 10 times

Great service. So far easy and fast way to access

Inaccuracies thy will make you miss your flight. The app doesn’t update flight info as it should. I spoke to a representative at a gate for flight information and they provided information that wasn’t captured on the app at all.

Easy Check-In. Quick and easy

Excellent app. The app is very simple to use and friendly

Easy to use. Easy to understand and use and nice presentation

Fast check in. Great check in experience

These Basters keep sneak in charges here and there. My Mexican friend said she hates viva, doesn’t fly with them. I happen to have to flight to Mexico during Christmas ( biggest mistake, tickets are outrageous) so I flew with them. Every time they keep sneak in charges here and there, it’s like the game where you need to find the TINY check mark in order to remove those extra charges. By the time I found one, they “refresh” it again, price goes up again… Basters. Will never use them again.

Unable to check in. Flight from Las Vegas to Guadalajara in the check in process and then it tells me form of payment not available I’m not paying anything I’m just trying to check in

Great app. The experience was good. No problems were faced during checkin

Pet Friendly!!. They are the best when we fly with our dog.

To many problems. Wouldn’t allow me to check in at first and had to call customer service to help

I love the new app!!!. The nee app is awsome i will like to see the old way , the calendar with prices that will be my advice

New app works great. Newer viva app is much better and easier to use. Very good improvement

Easy to use. Convenient and easy to follow

App is super easy to use. Great and user friendly

Great quick process. Nice and easy

Easy to use. The app is friendly and easy to use

SallynEfrain. Seems ok so far once trip completed can complete a review

Great. Nice new app that is easier to navigate and check in was a breeze!

Friendly and Functional App. Good App that works as expected.

Super!. I am so excited using this airline for the first time, I heard good things about it…here I am🩱🩴👓🍻

Horrible application. Your website and app are horrible. They won’t take my American cc. Your own staff have admitted “it just does that sometimes” was their response. All my cc are good and your website is the same case. Forcing to travel to the airport to pay for my changes.

Easy process. Easy to Nava getting web site

Best experience ever.. App. Really easy to use with the information needed at your fingertips.

Mobile app works great. Mobile app access was easy and quick to review

Good app. Better app than before , easy to check in