LEDUP App Reviews

VERSION
1.1.4
SCORE
2.3
TOTAL RATINGS
321
PRICE
Free

LEDUP App Description & Overview

What is ledup app? LEDUP All In One remote app replaces all remote control functions for listed 2020 app enabled products.  App can be used as a backup or replacement for the physical remote controller. Ledup remote app is user friendly and requires no further setup once installed.

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App Name LEDUP
Category Utilities
Published
Updated 28 March 2024, Thursday
File Size 1.31 MB

LEDUP Comments & Reviews 2024

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Be Patient !. This company will help you. It’s obvious that the manufacturer sent defective Control Boxes out with these trees. I contacted LEDUP and they sent me a new Control Box and everything works fine now. No issues with the phone app or the remote that came with the tree.

Horrible. Like everyone else has been saying, my tree is stuck in demo mode. I have emailed the company at least 10 times with no response. I have called about 10 times and it says to either leave a message or disconnects me. So extremely disappointing and frustrating to deal with this after my tree has been fully decorated.

Disappointed don’t waste your money. Beautiful tree, but the remote and this app doesn’t work. The tree lights will turn off for about four minutes and then back up again on their own. Couldn’t switch “store mode” to” home mode” now I have to disassemble everything and take it back to the store. What a waste of time! And it was not a cheap tree .

App does what the remote does. App works exactly as the physical remote does - I was really hoping the app would give you more ability to adjust brightness, speed of twinkle, etc.

Defective lighting. I purchased this tree at HD and the lighting would not come out of the initial mode using the remote. I tried using the app but still did not have any luck. I attempted to contact the company and spoke with “Connie”. She assured me someone would return my call, however no one did. I also left messages on the customer service line. Also, attempted to send an email but that was returned as “mailor dameon”. So, to say the least very poor customer service. I ended up returning the tree to HD, with no questions asked.

Store mode issue still. UPDATE 12/4 went back to the retailer to return the tree. They said they might have a quick fix. The helpful staff explained they have boxes of replacement control panels and have been replacing these units constantly. It is NOT the remote. It is the control device that has the power cord and foot pedal. Once replaced it works perfectly as advertised. I have heard NOTHING from Ledup. BTW the app also now works fine. Good luck to all returning the tree but I wouldn’t bet on any response from Ledup support. UPDATE 12/2…2 emails, 2 phone calls, one app support submission and 7 days later NOTHING. The reviews raving about great support must be their own staff gaslighting. I’ll be returning the tree. 11/24 Read many reviews when trying to troubleshoot this lighting. Same issue as others. I’d give it zero stars if I could. No contact w support yet as it Thanksgiving day. We’ll see what that’s about.

I wish the brightness was adjustable. I got the 9’ one and everything works fine. The only thing is that the tree is huge with so many led lights and overall it’s tooo bright to keep it on all night! I actually noticed this in the home depot when I saw the sample but since it comes with a remote control I was hopping that we can adjust the brightness. Unfortunately the remore and the app doesn’t have this option. I thought I would ask here if they can add this option in the next update?

Not awful. Out of the box the tree needs little fluffing. The only thing I’m singing this tree on is the fact that I can’t set a timer for it to come on/off via the app. I even suggested the tree to others.

Amazing Tree & Company. This is the BEST Tree we’ve ever had — beautiful, functional and just terrific. Probably even more important is their customer service - blown away at how much they’ve gone out of their way to assist and help with QR codes + remotes. I don’t plan on buying another Christmas tree for a long time, but I’ll absolutely be looking for other products to buy from this company. Job well done LEDUP!

Please add an option to dim the lights. We would love to be able to dim the brightness of the tree - was wondering if this could be added as an option to the app? Thank you!

Love!. Bought the tree at Home Depot and have loved it! We love the app and the remote. We enjoy the ability to switch between white and colored lights. Easy to use!

Needs brightness setting. Love the tree and the mount of lights and easy set. Love the remote feature but because the tree is sooooo bright there should be an option to control the brightness. If it had that I could give it a five star!

Works great. This works really well and is nice in case you lose the remote. For people who can’t get the tree out of demo mode, you only want to hold the two buttons once. When you hold them down multiple times you’re causing your tree to go in and out of demo mode. Once the lights flash twice quickly on the tree it’s out of demo mode and works perfectly.

Second tree works….. Bought tree at HD and after installation, would not come out of demo mode with the supplied remote. I downloaded the app with the same result. Power cycled the tree and remote with same results. Determined it was a defective receiver in the tree control module. Called support and they wanted to send me a new one in 2-4 weeks… Not an acceptable option with tree decorations spread all over the living room! Went back to HD, bought another tree, removed the control module and installed it on my already standing tree. Worked perfectly! Returned second tree with defective control module from first tree to HD. Very disappointed in quality control of the manufacturer! I’m sure they would find some way to blame the pandemic, as that seems to be the go-to excuse for poor quality and customer service these days….

Pretty Tree, Awful Electrical Issues. Really liked this Home Decorator's pre-lit 7.5ft Grand Duchess Balsam Fir. It's a beautiful tree and we loved it. Unfortunately, we had issues with the lights from the moment it was plugged in. Couldn't get it to turn on at first, then we couldn't get it out of demo mode. We've also had issues of the tree turning back on by itself after being turned off. Happen twice. The remote and app don't work. It never came out of demo mode. No support website for the tree or app. We'll be returning it to Home Depot tomorrow. BEYOND FRUSTRATED AND DISAPPOINTED!

Home Depot failure of a tree. Tree seemed to work fine last year - put it together this year and it’s blinking and wonky. Managed to get it to stop blinking by pressing the pedal and plugging it into an outlet at the same time - but now it’s stuck in color only mode. I guess that’s better than most folks who are stuck on demo flashing mode. Remote has a green emitter light and I volt tested the batteries. It has to be the trees receiver that’s bunk.

Disappointed. Bought our tree early and set it up to make sure all the lights work. The lights work but the app shows all these awesome settings but we can’t use any of them. We only have the color change page that looks just like the remote. It’s fine but thought we could pick our colors.

Pretty tree but is very bright!. The power button on the app does not change when clicked so you don’t know if the tree is on or off unless you’re in the same room. Same for all buttons but the power is most annoying. Also is very bright, needs a large room or it feels like too much light, but it’s a beautiful tree!

SO DISSAPOINTED. Absolutely fell in love with this beautiful tree in the store. Unfortunately after many attempts to get the remote working I will return it. Have downloaded the app to both I-Pad and my phone more than once. Contacted customer service. They sent detailed instructions, but really no different than what I was already doing, but still no luck. 🙁🙁🙁

7 foot noble fir. Love the look of the tree but wish the transition of lights was cleaner. The flashing is way too harsh and not smooth so I’d rather just always have them on the on mode. I really wish there was a glistening mode or something that doesn’t look bad when in a dark room.

A Lemon tree ended up BEAUTIFUL. Like many others, after I followed all the directions for setting up the tree, it would not go off the store mode. After making two calls to customer service, finally I was told the company would send a replacement for the faulty part. I was skeptical, but a week later the part had arrived. After attaching the new part, PRESTO!!! IT WORKED!!!! Now I have a BEAUTIFUL CHRISTMAS TREE! No more lemon!!!!

Works Great. I was concerned after reading the negative reviews. This app works perfectly for me. I bought this tree from HD about 2 weeks ago and set it up right away. It was super easy to use the remote to get the tree out of Demo mode and into Home mode. Then I downloaded this app. It’s been working flawless since! I’m really happy with the app and the amazingly beautiful Christmas tree!!

Almost. Almost does what it should. All the modes and settings shown here are not available for the tree. Only one screen of options. Not a deal breaker but the app needs work or an update.

LEDUP Christmas tree remote.. The remote function on the app works well to toggle between lighting features. We should be able to also control the brightness of the tree from the app.

Nice but wish it had a dimmer and timer!. Really like the tree and app is easy to use so I’ll give it 3 stars. My version doesn’t have all the screens shown in the Apple Store. I would give this app 4 stars if it added a dimmer for the steady light function and 5 stars if it also added timer.

Lights don’t work. I loved this tree. Bought it. Put it up and got the biggest disappointment when the lights failed to stay on or even work. For such a large purchase you would hope it would all work for at least a year but, nope, failed to work right out of the box. Now we have to box it all up and schlep it back to the store and get a refund. 😩

Love app but needs more. I love this app but i have like two suggestions, maybe actually add more slides i got the app and was pretty disappointed by only having one slide and it doesn’t even connect to bluetooth so i can’t play music on it and i was so sad. Another reason i was dissapintes was that customer service won’t reply. do they even care? i’ve texted them like 15 times and still won’t answer, overall great tree

This review is kinda useful!. If you guys are running around your house trying to find battery’s try checking your outlet plug this on the wire we’re some battery’s for the remote or that’s just me but anyways j hope that’s useful!

Nice Tree - TOO BRIGHT!!. Please update the app so you can dim the brightness of the tree. You cant tell how bright this is under the white lights at Home Depot - buy once you get it in your house those LED’s are super bright. Don’t understand why there isnt a dimmer level on the remote or app. PLEASE UPDATE THE APP SO WE CAN DIM THIS THING!

Defective. We had to tighten all of the connectors to get the lights to come on. Still missing one row of lights. Remote control doesn’t work. Downloaded the app to 2 phones and still can’t get the tree off of store demo mode. Called the number on the instruction sheet. After 25 minutes waiting on someone to answer the call, I got put on hold “2-3” minutes for technical support. Over an hour later, my dinner cooked while I was on hold no one ever picked up. The guy got my name, phone number and sku number of the tree. I still have not heard back from anyone. I do not have time to spend hours waiting for someone to tell me I need a new tree!

Works perfectly. Just set up our new tree and I decided to download the app and it works perfectly. Based on all the bad reviews I wasn’t sure what to expect, but no problem here.

Keeps going back to demo mode. I followed directions for how to take the tree out of demo/store mode from instruction manual that came with the tree because this app has absolutely NO instructions on how to use it! It will stay out of demo/store mode for a few minutes and then go right back to cycling through the different light settings. Needs lots of work or some instructions on how to use!!!

Defective Unit. I must have bought your defective tree… the remote or the app don’t work. I will call to see if I get a replacement cable… The tree is very easy to set up, and it is beautiful… Too bad everyone is having the same problem with the remote and app. They should provide two switch cables just in case…

Home Depot Grand Duchess balsam fir 7.5ft. We bought the tree today from Home Depot. The grand duchess balsam fir. Assembled it. But then couldn’t get out of “demo mode”. Tried everything (yes holding the two buttons at the same time very close to the tree). The directions are clear. This App doesn’t work… for $500 this was a huge disappointment and now we need to take it back. We thought buying an artificial tree would be so easy but now we question it because of the tech issue. Will the devise not work next year and we will be forced to return it again then? It seems the tree is no longer on the Home Depot website anymore. Must be defective do not purchase.

👍More functions. Was hoping the app would offer more functions but otherwise works perfect. No problem pairing to the tree. My remote also works just fine.

Not working properly. We’ve had this tree for 1yr. Loved it last year and hate it this year. Not able to get out of Demo-mode. We have tried everything suggested. I have left several messages and emails. We even were going to buy another tree to try to switch module box, not the same as last years tree. Just wish someone would respond from company.

Works after ordering part. Like many others, the lights wouldn’t come out of “store mode”. I called the number in the instructions, they told me it’s a known issue and they sent a replacement part that arrived a week later. Now it works great. The app works perfectly now too.

No problems here. Plugged in the tree and it worked perfectly right out of the box. Then, downloaded the app and again, worked exactly as expected.

Home accents flocked 7.5 tree. This tree is beautiful but worthless. The remote doesn’t work nor the app. The tree only works in demo mode. $400 waste of money. I called customer service and they said if I send the receipt they will Send me a new control module for the tree. The tree was purchased by our son that was here visiting. He paid cash and now he is back in Massachusetts and has no idea where the receipt is. Customer service said they can’t help without the receipt. I call bull butter. They know the tree is this years model and it doesn’t work. Send meThe dadgum module that you know is defective!!!!! I have a fancy tree that’s all decorated and it is in store display mode. I can’t do ANYTHING with it. Unhappy customer. 😡

Tree is beautiful, but too bright. I haven’t had any issues with this tree and it is beautiful… but it’s definitely toooooo bright. If the app could be updated so we can change the brightness that would be great. I don’t imagine it would be that hard to do… it would make a lot of people happy.

Beautiful. The tree is beautiful, hands down one of the best looking tree’s with plenty of lighting. For everyone complaining about it not working, remember to read the manual and go through the steps to get it out off Demo mode. I too also thought I had a defective tree because it kept going back to the demo mode, read the instructions and bam fixed and worked perfectly, so far.

Convenient. I was skeptical about the app at first because of the rating. But I have been using it for my tree just fine. All the options work. It’s very convenient for use in case you lose the remote or the batteries die.

Missing remote. Bought a tree that was missing remote seen paper in box telling me not to worry go to App Store well it’s fine except my tree has timer options and now I can’t use with this app I new I should have just returned the tree being a hassle now I can only turn on off and change lights they need the app to do what the trees options have or send me a remote plz let me know if any other apps have the timer options plz

Works quite well!. I got the Grand Duchess tree at Home Depot and am very pleased with the various settings! It works extremely well and love having the app as a back up should the remote control batteries die out. If I could request an app update it would be to have “MLT twinkle” option (currently only available for the white light setting).

LED Up Customer Service Non-Existent. My family and I love our tree, but as others have mentioned, the tree is now stuck on demo mode. It’s hard to even light our tree this Christmas season when it’s constantly flashing. I’ve called the customer service number throughout the entire week and am directed to their voicemail exactly 1:06 into the call every time. I’ve also emailed 3x as the automated phone recoding states with no response, even though they state they will respond within 24 hours. Our instruction manual also states, “If the tree fails to light due to a damaged or defective remote control, please resort to a manual on/off push button foot pedal operation UNTIL A NEW REMOTE CONTROL CAN BE PROVIDED THROUGH OUR CUSTOMER SERVICE CENTER.” All I want is a new remote so we can enjoy our tree. So, so frustrating.

Only one screen. Can you please tell me how to get all the other screens for the other modes other than the mold that resembles the remote, would love to have those multiple screens with all the other options fire fly etc.

More functions please!. I just hooked my tree up tonight and immediately downloaded the app. PLEASE add the ability to dim the lights. They obviously dim because you see the do it on the slow fade function. That would make it the perfect tree ever. Tree is too bright for my taste but 5 start for value for price. GIVE US A DIMMER FUNCTION IN APP UPDATE PLEASE! Love it!

Doesn’t Totally Replace Remote. You still have to use remote that came with the tree to take it out of the default “store” mode, where it cycles through all the settings after 3 minutes of inactivity, to “home” mode, where it stays on the settings you choose. After using the remote to set the tree in “home” mode, the app works as expected.

App will not download. I thought this year Christmas tree experience would be better then last year’s tree fiasco out the tree up fine so far so good at least it lit up but the problem I have is now when I try to download the app to operate it with my phone I am not able to download the app it only let me get so far and then that’s when things start getting nerve wracking. Last year I love using the remote on my phone but now this year using my new iPhone the app will not download for me so now I’m just stuck using the remote that came with the teee.

Horrible Design. I could never get the tree out of demo mode. Went through Home Depot’s customer service and a part was supposed to be ordered. After 3 weeks it was still pending and I could get no reason or update as to why. I never could get this app to work either. The Home Depot store was no help either. I waited for over 30 minutes for a manager which the customer service person called 3 times. Now I’m stuck with a nearly $400 tree that stays in demo mode. The app and the remote are useless. I’m very disappointed in Home Depot and this experience has me limiting the about of business I do there in the future.

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Scan every time?. It works… but you have to scan the tree every time. Or you have to write down the code… every time. Why can’t they save the tree? What’s the point?

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App Doesn’t Work. This app is useless. It does scan QR codes therefore doesn’t replace the remote for our Home Depot tree. App customer service never returned my call or email.

Remote and app don’t work. I’m going to call customer service. And I followed all protocol and from various phones!!!

App option. App shows multiple tabs of options for changing color and style. I only have one page, how do you get all the other options?

Very Disappointed!. Bought a 7.5 ft Starry Light Fraser Fir Flocked pre lit tree from Home Depot and the tree lights up but the remote control and the app do not work. We can’t get it out of demo mode. We will be going back to see if we can swap out the control box to see if that works. If not we will be returning it. I’m tired of the cheap crap that comes from China.

3 trees - none worked. Bought 3 of the same tree and none of the 3 worked. First tree had a section out, second tree only white lights worked, third and final tree neither remote or app would pair. Cheap crap from China.

Great app but…. Great app is just like the remote. Only thing missing is a dimmer!

Awful.. This app is absolutely awful. I literally paid almost 400$ for a tree that I cannot even use because of this crappy app. So mad.

Review. Good app. Need couple of color options.

Too Bright!. Fortunately we haven’t had issues with our tree lights. I’m writing this review to note that with sooo many lights on the tree, it’s way too bright. Please make these dimmable!

Remote nor app works with the tree. The tree stays in demo mode. The remote will not even turn the tree on or off. It flashes green, but no communication with the tree. The app will not scan the QR….what a total disappointment.

👍. this app was a life saver when my remote stopped working! for everyone who can’t get it to connect, try turning on bluetooth, quitting the app and going back to it. worked like a charm for me.

Keeps going back into demo mode!!!. I followed the instructions and it doesn’t matter which remote I use!! So frustrating to spend this much money on junk.

Twinkle MULTI. We need twinkle multi setting. 3 stars for no twinkle multi lights.

Defective foot pedal/ remote. Called Home Depot. The manufacturer apparently sent out defective equipment on 90% of the trees. Every tree with this issue is stuck into “store mode” where the lights go through all the settings. They’re sending out correct wiring/ foot pedal. 7-10 shipping days. Absolutely PO’d. Won’t be able to enjoy this tree as much as we wanted.

Ugh. Gorgeous tree, hate to take it back. Both remote and app isn’t working to control the lights.

Tree. Tree is beautiful but is stuck in store mode have followed all directions to remove it from store mode and it doesn’t work at all. Called and emailed with no reply

It’s not working. Nothing happened

LED Remote app Does not work!. Purchased this tree from Home Depot and am following the instructions for the remote app. It is not changing the lights. I have one screen Vice the multiples shown on the app ad. Calling customer support. Besides a beautiful tree, not being able to change the lights is upsetting!!

Easy to set up works great. I’m very happy with how easy this was to set up and get going.

Would give 0 stars if avail. I like others, have a defective remote that will not come off of display mode. When I go to download the remote, it won’t scan and won’t download the remote. I paid way too much money for this friggin tree to have these kind of issue.

Doesn’t work. It’s always a store mode, I can’t make it in one mode

Expensive JUNK. Wish I would’ve read these reviews before spending $350+ on this defective model. Shame on HD for selling a known flunk for high dollar.

Make a dimmable option. Please make a dimmable option for the T28 Grand Duchess Christmas tree!!! The lights are just too bright! Would be 5 stars if lights could be dimmed.

Please add dim feature. I am considering returning the tree because it is so bright. Please add a dim feature for this app to adjust the trees.

App doesn’t work as advertised. There is no new function interface

Bad App and Remote. Could not get any of the settings to work. Too expensive for this. Now have to take it back.

Worthless. Control unit for lights doesn’t work with app or remote and forget customer service.

Chinese Made Garbage. Just another piece of crap product from China that doesn’t work.

App works great. Very happy with this app. My iPhone is easier to keep up with than the remote.

Not Connecting. This app is not connecting with the tree. I’ve reinstalled it several times. Turned the tree off. Nothing.

The product itself is good, but the app is useless. Just got a brand new artificial, pre-lit Christmas tree that is great so far but there is literally no way to use the app. You can download it from the App Store, which is where the functionality begins and ends.

App is useless. Cannot get tree out of store mode with the app or the remote. I called HD and they are blaming it on a faulty remote the app doesn’t work either.

Poor quality. I have had the tree for a year. It went into demo mode and wont come out of it. Called the company amd got no response. Don’t waste your money!

Unfortunately app does not work with tree.. I bought a Christmas tree but the remote didn’t come with it. The instruction book said to download this app to use as a remote. But it doesn’t work. My tree is stuck on display mode. It’s pretty but not what I wanted it to do. I was really hoping this app would work but sadly it does not.

Remote is useless. Using the remote wouldn’t control the lights. Downloaded the remote app… that doesn’t work either. Lights do whatever they want with no rhyme or reason. Very dissatisfied…reading other reviews tells me I won’t get support from the manufacturer. Tree is great—but the lights flashing bright white are stressful and will give you a migraine!

Disappointing. Bought today. Can’t get tree out of store mode. Can’t add the tree to the app. QR won’t scan. So so disappointing. One section of lights on tree don’t work. I’ll be returning tomorrow. $300 should Get you more than just headaches and aggravation.

Save Your Money & Time. DO NOT BUY.. You will end up returning because the remote and app do not operate correctly. Lights look amazing, but function returned to demo mode and options are now useless. Receiver doesn’t respond to remote or app. Only in use 3 days. Very sad and disappointed. Returning tomorrow. HD should not sell this model anymore.

Beautiful garbage. Tree is gorgeous. The promise of “twinkling” instead of flashing is what got us. $380 and hours of frustrations later and still cannot get the tree out of demo mode. Yes, held the two buttons on the remote down. Yes tried naming the tree in the app. NONE OF IT WORKS! Tree is just in demo mode and will be going back to HD tomorrow. FRUSTRATED!!

Fix your trees before making an app. Just stays in demo mode 0/5

Works Great. Nice Easy way to light my tree without a physical remote control. Would be great to have some Alexa or Google Integration!

Won’t get out of demo mode. Like countless others taking the tree back to HD tomorrow. Extremely frustrating. Tree was completely decorated. What a rip off

App Doesn’t Work. This tree is gorgeous but we have had nothing but issues w it. Super angry we got it home set it up and it worked for a day. Now the remote won’t change the lights and the app Is useless and I’m super angry

Not the best not the worst. Works fine but I really wish I could connect the tree to my Google home

I cannot get it out of store mode. With the remote or this app. Can someone tell me how to do it since no one has called me back from led up? What a nightmare

Does not work. Can we get an updated version of this app cause it doesn’t work at all

My Christmas tree. Thank you 🙏🏻is so beautiful and very good quality very very elegant for this Christmas i love it 😍😍😍

Worked First Day. The remote the tree came with and this app stopped working 2nd day. Another piece of Made In China junk. Returning back to store.

Doesn’t work. Sadly doesn’t work for our new tree. Hope devs can improve the app and figure out why it’s not working for majority of customers.

Beautiful tree. Very nice tree but needs a dimming feature as others have stated. It’s way too bright for our liking.

HD-9’ tree. Love tree and ap for my phone. Only wish I could dim lights when on steady white

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LEDUP 1.1.4 Tips, Tricks, Cheats and Rules

What do you think of the LEDUP app? Can you share your complaints, experiences, or thoughts about the application with Aurio Lighting Inc and other users?

ledup iphone images 1
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LEDUP 1.1.4 Apps Screenshots & Images

LEDUP iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 1.1.4
Play Store com.AurioLightingInc.LEDUP
Compatibility iOS 13.0 or later

LEDUP (Versiyon 1.1.4) Install & Download

The application LEDUP was published in the category Utilities on 25 November 2020, Wednesday and was developed by Aurio Lighting Inc [Developer ID: 1540717925]. This program file size is 1.31 MB. This app has been rated by 321 users and has a rating of 2.3 out of 5. LEDUP - Utilities app posted on 28 March 2024, Thursday current version is 1.1.4 and works well on iOS 13.0 and higher versions. Google Play ID: com.AurioLightingInc.LEDUP. Languages supported by the app:

EN Download & Install Now!
Other Apps from Aurio Lighting Inc Developer
App Name Score Comments Price
AurioMas Reviews 1 No comment Free
LEDUP App Customer Service, Editor Notes:

1、Fix known issues;

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Find on this site the customer service details of LEDUP. Besides contact details, the page also offers a brief overview of the digital toy company.

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