ShiftKey - PRN Healthcare Jobs App Reviews

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Meh. I got married after obtaining my license and they would not accept a marriage certificate or proof of name change even though my maiden name still shows on my legal documents as my new middle name. I was told to delete that account and make a new one under my maiden name. I’ve done so, and have now been waiting weeks because the old account won’t delete. It’s been “escalated” multiple times by customer service and I keep going in circles with them. When I ask for a manager or supervisors contact information, I have been flat out refused or deflected.

One of the first Cna on shift key. I love this app! Customer service is on point and ready to help when ever needed. The shifts do get assigned right away and they pay u the same day if u have the rapid card. I like the electronic signature they have now. I only wish that they would accept it with the signature and not have me wait for the DON or manager shift keeper to approve it. Because then it take up to a day or two. I been on shift key for almost two years. I love the pay and how it keeps track of ur shifts. So u can use mileage to help with taxes. All the facilities I ever been to they have been very welcoming. I’m am very grateful to have this side job! It has helped me so much especially now that I am a single mother. I love helping others! This app is for the best of the best! Get ready to run and work as soon as u get their! Best of luck to u!

Never paid. I worked for Highlands In Lakeland and because after starting my shift and the first one to arrive started my work early they wanted to send me to another unit. It was covid and because I refused they never paid me for my hours cause that facility said they won’t pay me! I had proof I was there on assignment sheet and their paper clock in. Yet this company didn’t protect me and I did numerous of escalations nothing was done! Still haven’t gotten a pay at all for that facility no supervisor called me nothing! I stop working for them over that situation that was never resolved.

Overview. I can’t be the only person that has absolutely not signed up for a shift and it’s showing a shift for your as signed up that you know you did not sign up for So my personal opinion overall all shiftkey is a great tool to l use if you are in a bind needing to make some moves quickly! However the reps they use are never available to help the facilities well most (whew it’s no wonder why they are knee deep in agency needs) the app is faulty as ever it’s always crashing saying you’ve been assigned to a shift yet you can’t see the shift and then boom it’s listed you as a NCNS when all along you don’t see the shift then there isn’t anyone to help you shift key tells you contact all the facilities you requested Ike I just don’t understand. Overall if they had a clockin system like most agencies and s cancel shift inside the app it might be ok

Good app. Adding one thing: Can we upload a cropped picture of the work log? The current one is awkward due to my small phone and the window not fitting for a proper one-shift log picture. I've noticed some positive changes in the app, but I encountered an issue this morning. I worked a second shift yesterday, uploaded the work log, but this morning, the indicator dot on yesterday's date, which shows that I worked that day, has disappeared. Please address this issue.

Weekly pay is NOT guaranteed. Shiftkey says that you can get a weekly pay. I found out today that that’s not guaranteed and it all depends on when the facilities approve the timecards. Apparently Shiftkey does inform the facilities of the cut off time to approve timecards but Shiftkey does not enforce/require it. Even though I messaged the facility myself today to have them approve my timecard, it all wasn’t done by the cut off time. so now, I’m short a couple of hundred bucks. It’s really sad and disheartening that Shiftkey doesn’t seem to stand up for their cnas. If you say I can get paid weekly, then make sure that I actually get paid that. this is sad to learn because I really did like picking hours with Shiftkey.

Camera button not available. I am an Iphone 13 Pro user. I have issues since starting with Shiftkey in Aug 2022 with uploading my worklog to Shiftkey when the camera button to do so is inaccessible. To make matters worst, I am unable to upload my worklogs until I get home to do so on my laptops. When I am using a hotel’s Wi-Fi or mobile hotspot I am denied access to Shiftkey as a safety feature. Furthermore, there is no way to send my worklogs to Shiftkey via email, attached to help desk email or chat where this issue can be resolved. Other apps and agencies use fax, electronic sign in or dail-in, a few suggestions to look into to resolve this issue that others are experiencing as well. Frustrated RN in GA

Cancellation Time Period. I hate how we have to cancel within 24 hours but the facility can cancel up to us being sent home once we arrive…. I had an emergency literally had to go to the ER and canceled my shift about 22hrs in advance and went from 100% to 66% in attendance and now it’s hard to get shifts…. The shifts get canceled way to much I had the whole weekend booked them boom they all canceled…. Make sure you check and see if your shift canceled before you even get ready because I made that mistake and the facility allowed me to work and I didn’t get paid I need them to run me my money I don’t work for free….

Like it but ehhh. Only thing I don’t like about ShiftKey in general that they don’t explain anything . You would get suspended with no further explanation and that’s not professional. I hear with grapetree they do investigations and all and just because you get suspended one time don’t mean you can never work through them . They don’t even explain the attendance. I just feel like ShiftKey head is far up their behind it should be a period of time where you are suspended and repeated offense past 3 times then you should be permanently removed from the app . But getting suspended over attendance and not being able to work with them ever again is crazy . That’s the same way a facility can cancel all your shifts but it don’t affect the facility but when you cancel your attendance go down 5 points that’s crazy . Other than that it’s a great app p

Taken off the app. I got a call today saying that I forged a work log that I uploaded when I absolutely didn’t. I quit my previous job to work ShiftKey full time. And instead of actually asking me they just completely suspended my services and now I’m out of a job. They absolutely do not have your back and no not care about the people using their platform just the companies they provide the service too. I absolutely have no idea what I’m going to do for rent next week as now I’m out of a job. So thank you ShiftKey for screwing me over

Some of The worst employees ever. I’ve worked with this company for two years now and all I can say is the people that they hire are ridiculous it’s really sad that every facility I go to they say I’m the best worker that they have from this company I’m not saying all shift key employees are bad but every facility has bad reviews about shiftkey just when I get to like going to a facility they discontinued this one because they say the employees are disrespectful come in and sleep on the job or don’t do their work my question is what are the requirements to even get hired with shiftkey it’s kind of sad that this is the case for all of the facilities near me I think that shifty needs to be stricter on the hiring process and when they get DNR‘s they need to actually investigate those and stop those people from picking up at other places they are giving shiftkey a bad name

MY SHIFTKEY STORY by Aisha Mure. So I truly don’t take other’s opinion as my own. I like to find out by seeking my own truth and experience. I felt like let me give SHIFTKEY a try and be the judge and boy oh boy my experience has been a hoot and a holla! Now I don’t want to put it all on SHIFTKEY but my experience has been so bad that someone wants to point the finger and because shift key is the 3rd party to many of its partners we as contractors look up to SHIFTKEY making things right on our behalf especially when it comes to being paid when hours are worked or when you are even put in situations that may be un ethical or hostile. We as CNA’s face a lot of challenges and uncanny situations when we go into some of these places faced with issues that are hidden from all truth and covered up by deception and or lies. I will always fight for what’s right and Justice meaning I will never be afraid or saying what is factual and or reporting on behalf of a resident safety or myself enough is enough and if I can’t get things resolved I will keep going until we as a people a whole can turn things around especially in this line of work! I do and hope that my cases all of them will be resolved quickly and thy

Random new document requirements pop up. I’ve been doing documents after documents trying to complete each of the things required before I can even start bidding for any shifts and it’s like every time i finish with one, more requirements that wasn’t even h there pops up as yet another requirement before i can bid and i’m extremely frustrated. Why not have all these things listed as a requirement all at once instead of bit by it like this? It makes the process harder than it needs to be and more complicated as a result. They said ‘additional requirements can be added at any time’ but it really just seems like they show up when i finished up. Then out of nowhere, two more things is there. Also, theyll reject a document only to accept it when you resend it again the same way! They use codes for why they reject things that i can’t understand and when you call, they don’t understand it either! Very disappointed.

Not sure how to feel. Haven’t been able to secure a shift yet. Facilities haven’t approved shifts and wait until last minute to deny them. I think they should make it rule where facilities have to approve or deny a shift no later than 8 hours before it’s supposed to start. Tired of picking up five days in advance for a morning shift with no word or approval on if I’m working. Also tired of going to bed the night before and having to wake up early just to not have my shift approved. Also they need to add either the scheduler’s or the DON’s contact info. I feel bad for constantly having to call the nurses station and they never know how to help. The help option should be available 24/7. We work all hours of the day not just 9-5. Overall it’s just really annoying trying to navigate. I shouldn’t have to call facilities to have my shift approved they should be required to look at it as soon as they get it. I also don’t understand the premium shifts. I understood they pay more because they’re last minute help, but even those still take forever to be approved. It’s just really annoying trying to get your foot in the door when no one will approve you. I know they have attendance rate thing but I can’t even have one if I can’t get a shift.

HORRIBLE. Everyday I’m waiting DAYS to get paid from facilities and SHIFTKEY say they can’t do anything about it. That’s bogus and as our team they do not have our backs. Even though I’m signed up for DAILY PAY I don’t see any of my money till five days later most of the time if not two or three days later. Something needs to be done about this because I’ve been out in too many situations where I needed my money but had to WAIT ! Shift key needs to hold the facilities accountable and make them take care of the payment within a timely manner ! Myself and a few others that I’ve worked with though shift key says the same thing … THEY DO NOT HAVE OUR BACKS AS WORKERS ! For crying out loud they always say “call the facility” like I’m not calling y’all because I’ve already called them and the problem wasn’t solved ! Some adjustments needs to be made and QUICK !

Developer response requested. I would like to say I use the app a lot and I am very familiar with the interface. I love what it has to offer. I have a valid suggestion that would benefit both the user and Shiftkey! I am a dual license holder, RN and LVN. The app allows you to only utilize one license. You can contact Shiftkey and request to be switched between license but if you have any current bookings the app will not allow you to work those and switch to the other license. On the next update please develop a way dual license holders (RN/LVN or CNA/CMA) can utilize the app with both license or certifications. This can maximize the usage for us dual license holders. Please feel free to reach out to me as I have seen this work seamlessly on similar nursing shift apps. Thanks for your time.

CNA/CMA. Shiftkey is a game changer!! i’m registered with almost all the nursing apps and agencies but when I tell you that Shiftkey is the best, believe you me. The customer service is the best and the app itself is user friendly and straightforward. the best part is my ability to bid for my shifts and work wherever and whenever i want. Most importantly the best facilities are on Shiftkey.

Not bad. So far working with shift key is not bad. It’s easy to get a job it’s just they need more location in the area. For example I live in brooklyn, there is one Brooklyn location but it’s 5.6 miles away, and everything els is in the Bronx which is 11 miles or more. Also when I put my worklog in it gets denied so I have to call the facility for the nursing facility can approve my worklog. However calling the nursing facility be giving u the run around because only like 1 person knows how to use shift key and if they not there ur Fyked.. The customer service is great, they answer the phone and help me with my issues. SHIFTKEY we need more location in NYC please. Brooklyn, atleast Manhattan.

Wouldn’t even give it a star. I loved working for for this agency, until I needed a background check submitted so I could pick up in another state they told me they would submit it 1 month later I check and they never submitted the background check. I ordered and submitted the background check and they wouldn’t clear me to work in the state of PA even though my record was clear .. very dissatisfied!!! Tried calling into a live person and got the run around

Such a waste. I’ve been on this app for maybe a month and I think it’s a no for me. So first off booked shift and shift was approved days in advance so it wasn’t a last minute shift. The day of it showed canceled it read no longer available so I just assumed the facility canceled me. I received this message at about 5pm my shift was 10pm-6am. So at 11:20pm the facility called and asked where was I… and I said what you mean it’s shows I’ve been canceled. Well apparently the facility claim that THEY did not canceled me and that I should have called to verify it. Well for one I’m new to this app but not agency work and agency can get canceled anytime so why would I call? however I screenshot the email/text to the cellphone of the facility scheduler to see I’m to grown to lie and play games about my responsibility… if I say I’m working I’m working. But they didn’t care and listed me as a dnr so I was informed. I then tried reaching out to ShiftKey and that’s a whole other story. So secondly I pre plan my work schedules for the week because I do not like last minute obligations. And on this app who can start on a Friday scheduling for the following week and you basically sitting and waiting for a shift. All these shifts and yet your not being scheduled. It’s incredibly!! And because my bills don’t stop I have to move around. Be blessed people and good luck.

The Best Agency ever that will help you settle. I’ve been with Shift key for about two years and since then I’ve never been broke and you get to choose your own schedule. The pay is great nothing to complain when you’re working with Shift key

No work I guess?. I have never dealt with such a hellish onboarding process in my life. On the phone I was told I would be able to pick up shifts within the week. Now it’s been about three weeks and i’m still waiting on them to approve my background check authentication… ready for the kicker? THEY ALREADY RAN MY BACKGROUND CHECK AND APPROVED IT!! Everytime I think i’m in the clear to pick up a shift there is another obstacle in my way. I am 100% helpless and cannot do anything other than call and talk to a snotty rep who gives me a different answer everytime. First it was 24-48 hours, now it’s 3-5 business days. I am crushed and stressed out of my mind, trying to provide for my family and can’t even pick up a shift… reading these other reviews I can see i’m not alone, which is even more discouraging. Im worried they now falsely advertised the “amazing pay” too.

I will never work full time CNA AGAIN!. I love everything about this app, especially love that they changed to daily pay using the pay card. Shifts are easy to pickup as well. BUT I do have a suggestion. I work nights (10pm-6am) and it’s a little annoying to have to change the filter every time I open the app. It sets to 150 miles away and I have to change that every time as well. If that can be changed to where it keeps your filters rather than resetting every time, I would be fulfilled with the app. Or also when premium shifts pop up, if you can choose in the app to be notified about only the shifts that you want to be notified about. Ex. I work 10pm-6am, then I can set only premium shifts that pop up for that time as my notifications since the premium shifts show up aaallllll day (while I’m trying to sleep during the day).

This is my first time doing this. Besides picking up shifts at my own jobs for extra money I really can just use this if I really indeed need the extra money and this PRN shifts really comes for Help You do get booked and the it’s not the best but it’s ok but you can’t complain if you already have a full time job and you looking for days to work on your off days and for those who in or those that just don’t want to have a full time commitment at a job

Don’t waste your time if you live in Virginia. They do not have any job offers in Virginia!! If one happens to appear it’s through a third party agency pay $14 per hour for part time hours oh and don’t forget Shift key will automatically take over $2 from your pay to fund their real gig of selling insurance. If they happen to have a Virgina job it’s two to three hours away.. who’s traveling two to three hours away for $22 per hour well less than that cause shift key will charge you a couple of dollar to fund their insurance company. They have you going through a lot of changes uploading your credentials and taking these test background chance to test and then after all that process, they haven’t done the job of scouting jobs for you to work .. let me save you time. Do not use ShiftKey if you live in Virginia.

Nurse View. I have been with the company for a month and half now. The ONLY issues I have with Shiftkey is not having enough locations within my region. Also, for some facilities you will be requesting for shifts but they don’t accept them on-time and they wonder why shift key workers are late because some people travel a distance to get to the facilities. Also, I don’t like how they cancel shifts when you have applied weeks before and waiting all day that very day of your shift. Please do better Shiftkey!

Great app…. Love the app very user friendly I’ve experienced a glitch here and there but nothing serious the only thing i think should be added is a filter for shift times for example I work nights but have scroll through a lot of day and evening shifts to get to nights. I thinking adding that would make it even easier for nurses to see the shifts they want.

Kay. It is easy to pick up shifts and I like the fast pay. However they need to create an app that allows you to check in on your phone like I can with the other agencies because it’s crazy when my work log gets rejected or a facility don’t want to sign my paper because they want me to wait for a relief when ShiftKey only pays for the hours that’s on the app.

Not what it use to be. This agency is not what it use to be. My background check has been in “consider” for almost a month now. We have to update our background check every yr and my background is the same as it was last yr but for some reason it was flagged this yr. I have called multiple times to see what’s going on and they just keep putting in escalation tickets but no one has escalated the situation or even contacted me. Use Intel’s or GrapeTree at least they would let me speak to manager or someone in background department to get the situation handle these people don’t even have that or your own personal specialist

Please Allow Us To View Other States W/O Having To Be Certified In That State.. Great app! User friendly, great pay, pick when you’d like to work, as much work as you want to work!! I’d just like to be able to see other shifts in other states regardless of if I’m certified in that state or not. Being that Shiftkey is my main agency to work for, I’d like to view shifts on the app in multiple states so I can gauge to see the pay rates & such so I can get reciprocity. In simpler terms, I’d like to browse the app’s shifts being offered by all approved states on Shiftkey’s platform.

Flexible Schedule. I am currently a single mother with two children. I quit my 7-3 and started traveling through the week and on weekends! It has allowed me to continue my education to become an RN, BSN and give me room to love on my children while making decent pay. It’s a great opportunity, and I’m so thankful for it.

Best Nursing App Ever. I am so happy and glad l made the choice to work with Shift key. Had a regular job but was being paid 17 yet l was both CMA/CNA with fixed shifts that made it hard for me since life happens and sometimes you can make it yet it will affect you greatly until l was told about Shift Key. Honestly, it has its ups and downs like any other businesses but with cancellations but l understand how things work cause l still benefit. But overall best app ever. Provides the ability to pick up your schedule and you paid your worths work at the end of the day. Am grateful so anyone unsure, l advise you to give it a shot. Am truly happy, wish l had started sooner with them.

CNA. I Love working for your company, but the pay out times should be sooner than after 12 noon due to contractors working other shifts and need to take care of things before going to these companies working. I feel that we are losing or slacking in our responsibilities no one knows what the next person has going on and as a company think about your contractors shanicet

ShiftKey. Hello I am texting my sadness last week I drive 156 miles and 1124 to three different facilities Y logs were declined three times got packed from two after a week and majestic of Goshen hasn’t paid me in oay period I served worked three building they had me I. The computer as a cna this causes me to struggle financially I dig up for six shifts get three , also that’s indiana my Illinois has been six essfylly renewed due to high volume I wanted three weeks with no Illinois shifts can you please submit Y valid Illinois amd open up all the shifts to me again I have been with ShiftKey for two years and will continue Thankyou

Beware.. I finally signed up. Jumped through all their hoops. Picked up my first shift (two days in a row, actually) for a decent rate. Other apps offer more, but decent nonetheless. Worked the first 12 hour shift. Submitted the PAPER worklog (2022?), and it was refused. I was directed to call the facility, which I did, spoke to the person who signed the worklog. They hadn’t heard from anyone. No one had called to verify, it was just refused. I canceled the next days shift. And deleted my account. I don’t work for free. Be careful that you don’t end up working for free too.

Do not download this, it’s awful. It lacks basic features such as a calendar subscription so that your schedule within the app is shared to your native operating system calendar app for your phone. This prevents you from having your schedule at a easy glance. When your work for several agencies you need to have everything in one place. It lacks geofencing so that you can clock in and out through the app. They force you to use paper logs which is bad for the environment. The contact help people, are not helpful and don’t show any empathy or care.

Pay problems. I have submitted work logs that were signed by the facility I was assigned to prove my work. Shiftkey has intentionally rejected the worklog and paid me whatever they wanted to pay me. When I tried to contact them concerning the issue and explain the worklog said that I DID WORK this amount of hours, they would THEN try to correct it. But now they are telling me that they submitted a ticket about my claim and now it’s been 2 weeks and I still don’t have my money and they have not contacted me about it. So in my opinion, you are gambling on whether they pay you correctly or not.

STAY AWAY!!!. I’d give less stars if I could!!! This company is HORRIBLE in their handling of issues!!! I’ve been waiting ONE MONTH now for unpaid time to be paid, what is their answer? “We have thousands of people needing resolution”, “the facility needs to do that “… I’ve been a nurse 19 yearsand worked for MANY agencies…. NEVER have I had an agency be SOO BAD at support of their talent!!! I also got canceled from 2 shifts at 2 different facilities without the “time & trouble” Pay, NOW I’m told to have the facility sign a blank work log as proof that I was there as the facilities have a way to COMPLETELY erase the shift I WAS ACCEPTED FOR from the app!!! Smells like fraud and dishonest business practices to me!!!

NCNS. Facilities will list you as a NCNS when you call out which is ridiculous. We need to be able to cancel our shifts from inside the app it is not fair that facilities list you as a NCNS when you have called in. And I’ve sent emails to me regional person and he never replies smh. But I jus write a bad review on the facilities when they do that bc 9X out of 10 the facilities are filthy dirty, they don’t have wipes to clean the patients, they don’t have towels or even the correct size briefs for these patients and I’ll be definitely calling APS on a few in my city bc the facility is just horrible they need to be lucky to have agency staff in the place.

Cna/ gna. The facilities will cancel you but it will not show on the app. They will wait until you get there or call you. And then when they call to cancel and you do not show it is a ncns. So no now when they call to cancel I will contact shift key. Not that it makes a difference because they do not actually check and I am still fighting for a pay from a facility. There are better apps for employment out there. Try them if you do not want to fight for your money and false ncns.

Great idea for an app.. The app could use some more updates to make it easier to use for the contractors. Such as allowing clocking and out on the app with signature sign out on screen when clockinrg out. They should allow call out in the apps with instant notification to the facility because one facility posted a non working number as I tried to cancel due to a family emergency and then they placed me as no call no show. Get good rates in my area. Pay is quick and easy with next day pay. Would give a 5 if the app was easier to use.

Great app for nurses who are tired of having a boss.. This simplifies the process of working as a nurse. Multiple facilities add in all the shifts available in the state your a working in. So if you have trouble finding shifts this will help you get in a double everyday if needed. They don’t allow 24/7 on the clock even if your shift is at a different facility just FYI to save you time.

Very disappointing. I have been approved for two shifts and they have both been unassigned at last minute with no reason as to why. It’s been very hard to get assignments as it is and when I do get them I am unassigned literally within a couple hours of leaving to work the shift. The first one I actually went to work the shift and within the first 4 hours I received a notification that I was unassigned and was never paid for that time. Will definitely be deleting!!!

Best staffing app for nursing!. LPN, RN, CNAs this is the most user friendly easy to work with app to pick up some shifts as a side hustle or you could easily work it full time! I’ve tried several and this app is the most flexible, has the most facility choices, easier to certify, and does not limit you to a “market” if you want to travel!

Um a shift??? Unheard of. -RN. I’m not sure what’s going on but no one approves shifts on this app. I’ve requested several shifts and no approvals. I call facility and the person who supposed to approve them gives you attitude as if ur begging for work. LOL I can’t make this up! ShiftKey need to enforce the usage of their APP!! It should be mandatory to approve a shift 2hours prior to the start time. This is ridiculous. It’s not as easy as you think. Work with an agency rather than an useless APP.

Very low paying. There are the same facilities listed on other apps that pay way more when I go to bid on a shift at a facility that is also on another app paying way more for that exact same facility it says that I cannot request that amount it’s too much but why would it be paying more on another nursing app?? I only use shift key as a last resort because the pay is ridiculously low 26 an hour and my very first nursing job as staff paid 29 an hour very insulting pay rates!! I try to stay away from ShiftKey because of this reason and 9/10 the facilities are low or under staffed with little to no help the audacity to offer low rates for being extremely overworked at majority facilities!!

Great app with mostly good customer service. Love love love this app. The pre hiring process was easy. Took less than a week for my drug test and back ground check to clear. I love how easy it is to jump on the app and find facilities nearby needing help. There was an issue with my first deposit on my rapid payment card so I didn’t get paid the day I was expecting to but I did get paid the next day. In that situation customer service really dropped the ball. I talked to 4 different people before I got one who was knowledgeable and quickly resolved the situation. No other issues since then. Overall a great app!

CNA. Before the app changed to showing everything on one screen I was not having any problems except the process included an extra step. Now with the new change (everything on one screen ), after I bid on a shift, it won’t let me off of that screen. There is no arrow or X to allow me to go to the previous screen. I have to turn off my phone then turn it back on to go to any other screen. Please help. I was gonna delete the app and reinstall it, but it will delete all of the data.

Alerts. Can you make it so the newest alerts are on top and after a while they disappear? Or make to where I can dismiss alerts, they pile up quickly? It’s an ok app. You have to bid low to get the shift, but most of the facilities will work you like a dog. They cannot help with renewing whatever license/certification/etc you came with and the facilities act like it’s some huge chore. They will not assist you if the facility doesn’t agree with your timesheet.

Time slips. The person who is going over the time slips can not read or comprehend different calligraphy. It’s annoying to see a paper declined for absolutely no good reason resulting in a delay of pay after having worked especially long hours. Also if I do a double I should be able to write one slip instead of wasting paper and having people sign 8 times. The system needs to be updated to fit modern standards. If it was done electronically there would be no issues regarding slips and payments.

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TERRIBLE APP. If I could give 0 stars I would. It has been almost 3 months and i still have not gotten paid from any of the shifts I worked. Customer service, on the app and over the phone, are absolutely no help and only give you the run around. I would never recommend working with them. There are other apps like shift med and clipboard I suggest those.

.. It’s a good agency to work through but i just wish we could clock in & out from our phone. 🙃

I’m not receiving shift alerts via email or text messaging. I’m not receiving shift alerts via email or text messaging, is everyone having this problem, all my notifications buttons are turned on as well?

Was working really well. I loved the app until last week. For some reason digital invoicing has failed for the last 2 shifts I’ve worked and I have yet to be paid for either one even though my location is set to always on and the app stayed open. Trying to get someone to help me resolve the issue has been a nightmare

The new changes are unnecessary. I’m not overjoyed with the changes. Can y’all put the calendar days back on the initial page. I liked that I was able to jump to the specific day I’m looking for. Now I have to scroll & scroll to get to the weekend shifts. And can you put the estimated bid amounts back, I like to see how much I could possibly be making at a facility. This change is an inconvenience

Ok. Shiftkey is okay but the low pay is not, especially when you have to drive far sometimes and working with covid patients. However, good experienced but the pay is not the best.

Don’t waste your time. Do not waste your time with the company!!!They are horrible and their system on the app does not work!!!I had everything turned in,and just needed a drug test!every time I went to take it the screening pass was expired and they would re send and had the same problem,so they banned me for 6 months smh !!!it was literally their fault and not mine!!!!They refused to make it right and help me get it done!!!

Lpn. Shifts are still posted after they have been filled, that’s aggravating. They should be removed, also there should be a time frame or response when trying to bid and it’s just sitting.

Location. It is not easy to change your location within the app. I couldn’t find how to change the location. You should be able to easily change location being that I travel.

Love ShiftKey. I absulutly love ShiftKey I love how convenient it is to find jobs plus I always have my phone in pocket and I have my schedule at a glimpse at all times. My favorite app so far!!!

Managers. Shiftkey. Has account managers who never call you back. They don’t know anything about nursing and if you get covid. Or sick and cancel well in advance they drop your rating. And they lie about no call no shows. It’s very disappointing. They never communicate with the healthcare provider at all. And looks to me like it’s run by incompetent people

Onboarding. It has been two weeks and no update on my onboarding. I’ve been checking for two weeks and it still showing “ license verifying in progress” it should not take that long to verify my license. Everything else was verified the same day I uploaded the documents. I can’t find a contact number or email. This is one of the worse companies to look for work.

Outstanding. The app is easy to use, and the staff answer questions quickly. I was able to get a shift quick and be paid within 48-72 hours

Great app. Would enjoy so much more if I could set a range for the pay I’m interested in. Instead of scrolling through a million shifts that aren’t worth my time

Help. Don’t use the in app “help” when they could not help me with updating my credentials for the current state I live in the support recommended deleting the app as opposed to actually helping. I can look up my credentials online myself. I’ve wasted entirely too much time when I should have just used another app.

Great Company. I love the piece of mind of working where I want, when I want. And the daily pay is great. I’ll never go full time at just one place again. I love working with this company, if they’d pay OT that would be more awesome. But all in all I love working for ShiftKey

Wouldn’t recommend. The support staff is SOOOO extremely rude always ending the chat with you in the middle of you explaining to them that what they’re telling you doesn’t really help or that they are wrong, and they always reject your documents because they are to lazy to actually check it. I’ve had a very tough and annoying time with time.

No shifts available and unreliable. Shift key is unreliable if you need constant income. I have bidded on numerous shifts and I still don’t get accepted. I keep my personal schedule open incase I get a response and most of the times, the shift becomes unavailable the day off. ShiftKey should encourage their partners to acknowledge bids right away to minimize the lagging timeframe. I’ve also noticed that their have been no shifts to bid on in October?!!

Lvn. I think ShiftKey is a good company to work for. When you have questions they are good at communication. Multiple shift are available. Pay times are decent.

Crashing. App has crashed multiple times within the week I’ve been trying to get set up. Tried the help service and they say they text back in under 10 mins but still haven’t received anything. Can’t get anybody to validate my credentials .

Good luck. I’ve tried this app several different times. Just trying to pick up extra work and all I’ve only been successful one time. I bid on everything, no response. I called the number provided and they refer you to the facility. When you contact the facility, they don’t respond. It’s extremely time consuming and frustrating. Make the app easier to navigate and schedule more shifts. Pay was ok.

They need improvement!. Cons: unable to speak to a real person. The lack a lot of shifts to pick from DFW. Limited to only nursing homes and rehab. No hospitals listed. No other kind of healthcare facility listed. Also a con, When you work a facility, you are unable to rate that specific facility. If you work more hours then specified you must wait for facility to approve before you can be paid. Shiftkey please improve

LVN love you get paid after your shift and don’t have to await for the facility to approve your time. Love ShiftKey can’t wait till you start paying daily pay like most agencies.

No call no show. If try to pick up a shift 12 hours before a shift why wait till after the shift start to book me and now I’m listed as a no show I do not agree with that because if I wanted to work a late shift I would have said late shift how can that count against me

Has potential,. But the people who work for the platform act like inconsiderate a holes and might talk down to you over the smallest thing even if it’s out of your control. There are other, more responsive platforms available honestly; this has been the worst I’ve used so far.

Cna. When I pick a shift it take too long for shift to be confirmed. If shifts could be updated sooner I would work more for shiftkey. Also it took a whole day for the facility to approve my pay. I work for shiftkey because I like how the pay goes it helps me with bills, but it makes no since to pick up if you are unsure if they will except your bid to work.

Finally an App. I’ve worked with many agencies and this is the only one where I can take control. Their new app makes it even easier than before

The app is ok. Shift key is not. The only thing I like is being able to be paid the next day. Every time that I had a issue with my schedule, paperwork or pay it hasn’t taken them over a month to resolve the issues. You can only speak to the help desk which doesn’t help. They actually can’t help you with any of the issues that I mentioned above.

Keep me working. Shift Key is Flexible, I’m always able to find work, their text and reminders are excellent, they are always by my side cheering me on, excellent place to work, just love the App

No call no show. Never happened. Called into receptionist desk transferred to nurses station rang SNF rang. Called again went to nurses station. I left 2 voicemails. I will never NCNS been nursing 34 years! Electrical problem with my car in route to facility. Also reached out to account representative Shiftkey at that time!

Nurse. I like the app but the alerts section in app is now not I order. The first alert shows up at the top from a week ago then the newest alert is in the middle and you have to scroll and search to find the latest alert. This is very inconvenient. The app could also use some updated features on filtering facilities you like going to and chatting with staff at locations.

Nursing facilities. I’m tired of picking up Medication Aide shifts and then working as a CNA when I get to the facility!!!! Please please stop this problem! If I pick up a med aide position don’t make me do CNA the whole day !!! I don’t mind helping out but don’t assign someone else to the Medication cart and put me as a CNA !!!!! SHIFTKEY STOP THIS!!!

Very fast and easy way to work. I love how this app makes it easy to see the pay where the facility is located and the option to bid on the shif all from one screen!!! Fast easy and very effective!! Thank you shift key!!

Awful. I had to resubmit my tb test multiple times because whomever was evaluating it could read. It says the assignment was 43 miles from me. It was over 70 each way! This was the closest offering to me. No pay for traveling. They force you to get liability insurance or they deduct it from your pay. Assignments are the worst ones you can get. Highly do NOT recommend.

Background. Background literally takes forever!!! It’s been over 2 weeks and now I have to wait another 2 weeks this is ridiculous… my friend works for them and hers was back in 2 days I’ve been out of work for over a month now…

Help function no longer works on app. App no longer allows you to contact someone by clicking help tab. If you do it looks like it’s pulling up prior chats but it never does and it never allows you to enter text to chat with someone. So how else does someone who has questions get help?

Shiftkey. The best agency to work whenever u want and whatever you want . I would give this agency above a 5 star rating 🤗

Great app!!!😁. I am very happy to be part of this innovative company. It is a great opportunity for me to occasionally earn extra money. I hope to reach the necessary score soon to work more shifts. Thank you ShiftKey team for this opportunity.🙂

RIDICULOUS!!!!!. As I do everything it asks for trying to sign up, then it adds more that I need to accept shifts. NO job asks for a varicella or MMR vaccine status and there’s no option to say you don’t want the Covid vaccine. And it didn’t ask me for a health exam until later. As I finish everything it wants it adds more. Never mind. This isn’t worth this bull crap.

The response is not fast enough. The facilities need help especially fox run, but yet she wants to take her good old time to say it’s OK. I don’t understand. Otherwise, I really enjoy Shiftkey. I just wish there were more places closer to me than just fox run.

Digital Worklogs. Since they have changed to Digital Worklogs, it takes way too long to get my shifts Resolved and ShiftKey says they can’t resolve Digital logs. They’re the company we’re working for but they’re not going to make sure we get paid. The facility has FULL CONTROL of us getting paid? Absolutely not acceptable. SHIFTKEY PLEASE change this! I’ll rather do paper Worklogs than to wait days for a facility to decide when they feel like resolving my shift.

Not for me.. Shifts are being canceled last minute by facilities, it's hard to pick up shifts when you don't have an attendance record. Customer service is no help 9/10 they send you automated messages when you have questions, you're better off just looking it up on Google. I prefer favorite staffing, the pay is great and you don't have to fight for a shift, and their customer service is great.

Camelback does not want fixed my schedule. Tried to reach out to facility that considered me a no call no show when I did not do that. They will not fix the problem and tried to call Cx here but they said that facility has to fix that situation.

Onboarding. I’m currently going through the onboarding and on one of the assessments it says “select all that apply” frequently. Yet I can only choose one when I know that multiple answers are correct. Any advice???

Low Rates for CNAS . Paid same as Staff even with last minute. Reviewing from Dallas, Texas. Cons : Horrible pay ; inconsistent shifts. Not enough money to live off and provide for kids if you have them. Pros: Instant Pay when timesheet is approved , Can make your own schedule and choose what facility you want to go to.

Paper work log. Been registered however today was my first time using the app for a shift at a specific facility. Shocked that we have to use paper work logs and upload. But I spoke with someone via chat and they were super informative and helped me. She was awesome. Please upgrade to phone log in and instant pay.

Good app to pick up shifts for extra income. I love the app. It had its downfalls (instability with income) but if you go to a facility and they like you you can pick up easily.

Do better. It’s to much waiting for people to accept you cuz they want to book a friend or whatever the reason may be people have to live and don’t always want to drive 3 hours 6 all together for a shift just to survive and it want let me bid more than $2 over on premium shifts that’s crazy but other than that getting paid everyday or week is great

Workin Shifts. Great App!! It would be even greater if you took taxes out. Think about it for future reference your app is a game changer for FREEDOM!!

Picking up shifts. It getting harder and harder to pick up shifts. I had put in for several shifts just for it to say it unavailable. Hours later get a message saying the previous shift is now available. Like how and why. I recently found out some facilities do pick and choose favorites also wait until they put a bid in and choose them. I feel as tho ShiftKey should let us claim the shift instead of bid.