ArriveCAN App Reviews

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ArriveCAN form painful and slow. Spent several days trying to fill out the ArriveCan form online without the app. Could not login; said the password was incorrect. I requested it to reset the password and gave it my email, but the process locked up at that point; never able to get an email or reset my password. Finally I found out there is an ArriveCan app and I downloaded that. No it would not let me enter in my true embarkation date, because I’m already on the ship and it won’t let me back up beyond today’s date. It also would not let me use or upload a previously scanned copy of my passport; I had to take a new picture online. When filling out my COVID-19 vaccination information, when I went to fill out the second date of vaccination; it would have been nice it’s a calendar reverted back to the date of the first vaccination, because the second vaccination supposed to happen within 30 days at the first. But again it reverted back today’s date, and I had to flip through the months to get back to last year‘s vaccination date. But I will say that I was able to get my information entered through the app; whereas I could not do it online.

Refreshingly clear online form. Nowadays, entering travel information into online documents for an airline can be a nightmare. Fill in one set of data after another, only to get to the end to receive the most feared message, “Sorry, cannot complete your submission. Try again later.” You try and try, and having wasted half an hour of your time, you finally call an agent, who tells you that you’ll have to submit that information in person at the airport. That’s not my experience with this online registration, which was clear and quick. What a relief!

Very good app, but Save&Close backs you up. This is a very good app, but most people are going to be getting only part way through before they are ready for the receipt. It would be improved if people were asked for their quarantine plan first, before being asked for their negative test result. Instead, you have to wait to get your negative test result for your entire party before handling the quarantine plan. Also, when you Save&Close, the checkpoint created backs you up to much. The next time you start the app you will have to back up and re-answer the same questions. The app could also be improved if - like uploading the vaccination images - you could also upload the negative COVID test results, either as a pdf or an image.

Reporting is one day late on app... Hello, I was able to use my app to cross the border as the border guard said my information indicated that I filled out the app. Unfortunately, reporting my daily symptoms seems to be a day late. I received a call from health Canada which notes my arrival date and my quarantine aligning with that, but when I fill out my daily symptoms on the app, it seems to be reporting one day behind. I am concerned as to which to follow. I also completed all necessary updates and it is still one day behind.. Suggestions? It says I should not delete while quarantining so I am apprehensive to do anything..

Of questionable use. We used ArriveCan twice over a three week period, to enter at a land crossing to get to the Montreal airport to fly to France, then when coming back from France to cross back via the same land crossing into the US the same day. No provision whatsoever for this type of entering/exiting Canada… At least not one that is obvious. Had to call to find out what we should do, as the app doesn’t accept US addresses as a “destination.” Had to enter the airport’s address. On top of that, at both the land crossing into Quebec and arrival in Montreal by air from France, it was never checked. So a lot of hassle to use, and if the authorities never check upon arrival that you filled it out/used it, what’s the point? All throughout Europe, and to enter the US, nothing was as much of a hassle as entering Canada and using this app. Won’t be traveling to Canada again until they drop this nonsense (as well as the stupid random testing requirement that you receive AFTER you have already left Canada and have to clear to stop them from sending the Mounties after you…).

Good App; a Few Unanswered Questions. I mostly liked the app. My complaints are: (a) it is very easy to accidentally abandon your application and be forced back to ground zero; (b) the app needs to be tweaked for the August 9th rule change. For US citizens/permanent residents who are arriving by car, you have the right to withdraw your application for admission in lieu of quarantine, but the app requires you to create a quarantine plan to complete it. While we have all submitted dummy data to get through a form, it is a different thing when it is a customs’ form.

Need an option for traveling in and out of the country the same day. No Canadian address to put in when you’re planning to travel straight through the country in one day. We received notifications to quarantine our children and report symptoms even when everyone in the group is fully vaccinated and asymptomatic. We were told to request exit and stop answering the questions. It’s a hassle to request exit from the country online, then you continue to get the notifications to report symptoms for quarantine. Maybe that could be added to the app? Was instructed to create a second account to travel back through the country when it was less than 14 days from the first trip.

Nice app… until we got the Canadian boot. We planned to visit Canada. We are U.S. citizens and planned to bring our 13 year old daughter. My wife found that our child would not need a passport and asked me to verify it which I did. (The U.S. State Dept. website said/says she can travel with proof of citizenship, also not true. Be careful which authority you trust in this kind of thing!) When we got to the airport, we were surprised to learn from the airline that we could not board our daughter without a passport… nasty surprise! We had to emergency reroute our vacation to Colorado and are potentially out hundreds or thousands of dollars in Canadian airfare and boarding. If a passport was required, why did ArriveCAN allow us to upload a birth certificate for our daughter if the authorities would only accept a passport?!? According to the app, she was pre-cleared to enter Canada. This is a ridiculous oversight, in my opinion. If it weren’t for that, I would give the app a 4 or 5 star review.

A bit confusing. My travel situation was passing through Canada to get to the Northwest Angle so likely less than an hour passage each way. The lodge is in the US and has a Minnesota address. After struggling to understand how to do this in the ArriveCAN app I found that the lodge circumvents this with a Manitoba address. This would seem counterintuitive to most. Also, I’m traveling with a buddy who filled out his independently so wasn’t sure if I had to identify him as someone I’m traveling with in the app. Some “information” links to clarify would be beneficial. Last thing I desire is that using the app causes a delay for the crossing because it doesn’t provide adequate information/instruction.

Poor user experience & synching to border agents. This app is supposed to make travel to Canada easier it is a fairly laborious process to fill it out and it doesn’t link well with the border agents. What would make this app better, especially for repeat travelers back to Canada, is to remember some of the basic information about the traveler. The app forces you to manually input information about your identity, vaccination status, and testing every time you return. Although some of these things of course will change over time some of the basic information stays static to the profile of the traveler. My advice is to take the time ahead of your travel to ensure that you have the app precisely completed. The second major issue with the app is the connection with the border agent. We are repeat travelers back to Canada and at the border each time the border agent has given us the permission not to quarantine - double vaccinated and had negative tests. This however was not reflected in the app nor our communications back to the government of Canada. Daily we would receive notifications from the app about needing to quarantine in place even though we were permitted to travel per the discussion with the border agent. This caused us quite a high degree of anxiety not knowing which was right. Again, my advice to all those who are using the app is to ensure that you have clear guidance from your border agent so that you do not have to worry about what the app says.

Well developed + intuitive design. Really appreciate the user experience flow and design of this app. Works smoothly with features for saving your process as you go and for multiple reviews of your info before submit. Attractive interface. I recommend a little more instruction around the “Add traveler” feature, as it was a bit confusing for two adults traveling together—should we both add each other? Should we have the information only on one device with the second person as an additional traveler? We ended up calling the border crossing (a challenge in itself!) before arrival for advice.

complement. I have to give a good review for this particular app for people who is going to enter Canada as a transportation driver. It’s very user friendly and easy as long as you established a profile. Thank you. It makes my job much easier. But one thing is not clear to me is; If I have to drive my own transportation (car) to enter Canada for company’s business . Do I still have to go through all the regular procedures? Do I have go get another testing within 82 hours? Even though I across the board every other day by driving company’s truck.

Form is good, content is bad. Intuitive app, simple to use. But you get bad/incomplete information, you have to start over several times to finally get through. For example, you check “passport” as the ID document, you will get a rejection at the very end, but if you select Green Card, then you’re fine. Would be nice to know in advance… You don’t know if you’re supposed to add a 9-month-old baby as a traveler. When you select a date, you can only select the year and month, and then you have to click on the date again to enter the day. When they ask you where you’re going to stay, you don’t have the option to say “nowhere” if you’re doing a one-day round-trip. Edge cases are not accounted for. Last thing, it may be just a preference but I don’t like that when you select something it automatically and instantly goes to the next page, I’d like to check what I have filled and click “next” myself.

Caught in the loop. Tried to fill out info without adding yet another barely used App to my work iPad. Canadian Government site gave option to fill out info on line. After selecting this option I added all of my info then tried to submit form. The site said I could not submit until updating the App which, by the way, I did not download in the first place. Went to App Store get the App. It only had option to update App. It said I could not update the App because I did not purchase it. At that point I was stuck between info that would not submit and an App that would not update. Had to go through whole process on a completely different device and download App first for it to function.

Intrusive Laborious and largely Unnecessary. No doubt it is deeply satisfying to the bureaucratic mind to send travellers scurrying to find out information not readily available - like what terminal their flight is arriving in (who knows that? And where do you find out? Next you will be asking for the name of the pilot!) - as well as information they have no right to (like the address at which a Canadian citizen is staying at after arrival) but the level of detail required here is not only laborious (I can’t imagine how persons of lower education levels, or unused to computers and cell phones could manage) but also intrusive - more typical of a surveillance state than a democracy. I will concede that it does not seem to have the glitches that had friends of mine practically in tears on prior journeys home to Canada.

Confusing…. I don’t know what “ArriveCAN” app the government has, but they continually ask me to go on the app and report if I have symptoms. There’s no where on the app to do that… ??? … it only allows you to pick an arrival date and that’s it. No daily reporting or anything of the sort. This is extremely confusing… UPDATE: developers are good at feedback I’m impressed. However, it was stated that the app sends you a notification every day at 10am. I’ve quarantined 4 times due to work travel, and not once have I received a notification to report symptoms. Note that I *DO* have notifications completely on (banners, Home Screen, persistent, etc) and do not get these notifications. Would be glad to work with developers to sort it out because I’m sure I’m not the only one.

App Review. I find it’s this App not to userIssue friendly. From a Government user point of view, it makes sense. From a user point of view, it doesn’t 🤨. There are so many entry points into Canada 🚗🛻🚌🇨🇦. The problem is that the entry points are listed in Canadian Cities. I am crossing from the USA 🇺🇸. Shouldn’t it post; Surrey/ Blaine. PAC HWY has 2 entry points in the same town. Upon trying to find my entry point, I need to find the name of the Canadian side city in order to fill out the Canadian entry form📑. It takes a lot of time & research. 😠 Why do you need to manually enter the date of your COVD Immunizations & photograph your card too. It’s on the COVD Immunization card. The app is only set for an extended stay. 1 day visits are not an option. The App only excepts a designated place to stay if I get exposed to COVD. My advice is too re develop the App. 🤔

Needs clearer instructions. The app is easy to download. It asks for time of arrival. I had to rstmate the arrival. Because we are driving in it depends on the traffic, how long it takes to get lunch before we arrive at the destination, if we leave on time, etc. It took a long time to find out where we were entering the country. It might be easier if you are familiar with all of the options, but I was not. I could not figure out how to do the scan of my passport. I could scan it on my own scanner but that was not an option. So I had to enter the information manually. I understood that I could not enter the information until 72 hours before entering Canada. However, it did not tell me that it Hass to be 24 hours based on the TIME of entering. I tried to enter the information that morning, but could not enter information such as the time. It was very frustrating. I think clear instructions would have been helpful. There are three of us (we are friends) coming in the same vehicle but we do not live together so each of us filled out our own information. This also caused confusion as to how to accurately enter information. I am looking forward to my time in Canada and hope that getting through customs will be quicker because of the app. Thank you for the opportunity to complete some of the information ahead of our arrival.

Improvement request. Filling in the app was easy and allowed several spots to “save and close”. Getting back in and continuing was easy also. The singular improvement needed is to have the ability to identify “only driving through Canada w/o stopping or staying”. Here’s the problem, driving from Michigan to NY through Canada (3hrs trip) the app forces you to provide a location you are staying in Canada. To fill out a location as advised by the helpline is a lie and you could risk prosecution for making false statements. As a fully Vaxed individual I would be exempted from having to provide a location even if I were to stay in Canada. It might make sense to put an option for people “driving through” or “fully Vaxed” to be exempt from this confusion for additional info in the app.

Excited! Perhaps allow U.S. visitors to enter info early?. We are literally crying with joy to be able to come to Canada and see our beloved cottage in beautiful Ontario after so long! With this app would it be possible (with any coming updates) to allow us to photograph or otherwise enter our CDC vaccination information in advance of our coming to your country next month — for any processing you guys do upfront? Right now info entry is only a few days in advance of arrival as you know. Also: Do you anticipate integration of the Nexus system with this and the scanning or submission of testing results — to make the border crossings smooth and perhaps less prone to traffic jams? So many Qs! So much happiness! Thank you Canada for having us at last!

ArriveCAN. Far too difficult for a 71 year old to first understand the 72 hour time limit when we have to be at the airport 3 hours ahead and we board the plane at least 20-30 minutes ahead. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. I had to go in over and over again to be able to register. Very frustrating and no I will not be coming to Canada again. Trying to register on an iPhone is difficult but had to use it so we could download app. Some of the areas during registration were hard to get to because they would be covered up by some “message”. And I wasn't sure what you were asking. Ex: near the end it mentioned having to do something in Canada in one area but wanted me to fill in the United States of America as my place of originating or citizenship although I did not understand what your application wanted. I tried 3 or 4 times until I understood that. This was a very frustrating process. Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. Especially since you wanted the results before boarding time. Did I mention I have been frustrated for 3 days trying to “jump through hoops?” I pray Canada will not disappoint on our first vacation out of the country in several years and first land tour in Canada.

ArriveCAN. 1.) The prompts are very confusing. 2.) The “Save and Close” feature takes you completely out of the program, which means you have no way to verify anything is being saved until you reach the final screen. 3.) The wording of many questions is awkward and ambiguous. You are expected to be completely transparent (good thing). But the wording of many questions causes you to struggle with your answer. 4.) The disclosure appears to provide the Canadian government virtually unlimited access to do what it wants with my phone. I thought the sole purpose was quarantine compliance in Canada. 5.) I filled out the ArriveCAN registration 4 days before I am scheduled to cross the border. Am I being tracked right now by Canadian authorities even though I am still in the US? That should not be the case, but how do you know?

Absurd Requirements!. We will be in Vancouver for 3 hours to board a ship which will depart, test us daily, and will not re-enter Canada. There are multiple layers of procedures to go through before riding the shuttle to the ship. We have had total vaccinations and 2 boosters, and had a monitored Covid test 72 hours before arriving. We are forced to register with app from cruise line, forced to register with app from airline, forced to register with ArriveCanada. We are then subject to random test on arrival, for which we are forced to pre-register, and then pre-register for the testing facility which might have to administer the random test. We will have to walk to the Covid testing facility while carrying our luggage and handicap sticker. If we are lucky enough to board the ship before it disembarks, we will be in international waters several days before the test results are known. The cruise ship will not re-enter Canada and quite frankly, we do not plan on entering Canada again either. I cannot recommend travel to Canada until this is simplified. Dr. Straube

After each update, I have to start over. I've used this app from the beginning (aka when the border was still closed); it is frustrating to have an account (website) and each and every time I update the app, I've got to start over! I've got to upload my travel documents, my vaccines and images and then once I get past all of that, the app miraculously finds my information and the others that have travelled with me in the past. Frustrating! Why can't the update not start from zero? Why can't the update remember the date of my previous vaccine and start from there? Why's it go from today? I've been using this app for over 2 years next month and it hasn't improved from an end user/ design thinking prospective. It is cumbersome, not intuitive and not made for Americans. I still have USA friends who will not cross the border because they have to use this app. I started to rate it a 2 but decided that because it at least remembered my previous travellers, I'd give it a 3.

Arrive app. It isn’t too difficult and is common sense. There is one small glitch I found. When uploading a photo of the vaccination card it would not advance. I have ALL my info on ONE card, and it’s all on ONE side. I had to put the SAME photo in the second picture slot to make it finally go on to the next step. So if you are stuck, just put the same picture in the second spot like I did and it will finish up. Someone needs to fix that so it accepts just a single photo and not force you to add a second if it isn’t needed like me. Or, put a note below the uploader that you must use both photo squares to make it work? Example: “You must fill both the photo squares. If your vaccination card has all info on one side, submit the photo twice.” Thanks

Glitchy App. This App must’ve been put together quickly and without much thought. This App does NOT save your information as you progress through it not does it work well on an Apple 8plus phone. Trying to call Technical Support for assistance was a 2 hour deal with surprise from who picked up on the other end worrying more about HOW I got the number! I submitted everything requested and got to the last step to submit and was sent a message saying I had to connect to the Internet (which I already was per going through the App steps) and couldn’t finish the whole process. This Application and the programmers are severely lacking and quality control needs to happen. This is a terrible App to try and use. Apparently, it’s needed to be used on a newer device (ergo why I got it done on my BF’s new phone). And seriously, if you believe in a fully vaccinated Canadian trying to get to Canada - WHY require such strict rules for crossing? This App is out of whack.

So rigid. There is no way for me to properly register my trip on this app. I’m a Canadian citizen living in Washington who needs to drive to Vancouver to pick up my Daughter from college to come home to WA for the summer. I am not staying over night. There is no category in this app for me to properly fill out this info. So now I will probably have an issue at the border, which is very stressful because my daughter really needs to come home. We haven’t seen her in 5 months and she needs to get a covid vaccine which she can’t get in Vancouver but can get here in WA very easily.

Is this App even necessary ?. This app could have been made easier and faster if needed at all..You have to specific the type of COVID vaccination and dates for each shot, then when you are done with it you download your shot info either through scanning you hard copy card or a vaccination document you have stored on your phone . Do not know why you had to enter shot info individually, if you are downloading the info. Seems a little redundant. The departing country menu bar is not in alphabetical order, you can spend 5 minutes looking for your country. After filling all this information in. I was told I would need it to get through immigration . Guess what- I was never asked for it!!! This is a pretty useless app. Maybe Canada needs to rethink its purpose.

Excellent App and easy to use. It makes getting through customs a little easier. Lines are still long because everyone is now traveling. If you travel a lot, it stores you past travel info which makes it a breeze to fill out when you visit next. Negative comments are silly. If you are driving, estimate your arrival time OR submit Arrive can when you get closer to the border. If you are unvaccinated, you are not being discriminated. It was your choice not to be vaccinated. It has nothing to do with this App.

Doens’t update. I have had to use this app since the beginning of the pandemic, and it continues to ask questions that are no longer relevant. Then when i answer honestly, I have incessant calls from immigration asking me why I am not quarantining, even though i am fully vaccinated, and boosted, and a Canadian Citizen living abroad. Also, no one asked me to see my receipt from it last time i went home, but i still got calls from Covid Canada. When i finally spoke to someone in person to explain to them that i am fully vaccinated and boosted (and that information is uploaded into the app) she said i have an old version of the app and have to download a new one. Very truly a waste of a lot of time. I understand and appreciate the need to be safe, but there is very little to no consistency on how this app is being used, and yet it is still required to enter the country.

Very easy to complete and submit. I love it this App. After 2 and half year of not traveling, I decide to go to Niagara Falls. ArriveCAN helps me to enter all necessary information to avoid being delayed at the border. The developers are genius. It is easy to uploaded the proof of VAC and the passport info. Even it gave you slot to enter the hotel to stay. Only one hotel you can enter at the time invade you want to switch hotel with your stay in Canada, probably you need to update your info. Maybe the developers should add more hotels slots to be able to enter more hotels where one wants to stay. Thanks for the App. I recommend everyone to use it. Makes traveling easy.

Review: ArriveCan. I really appreciated the way that this was designed - to not have to know everything that needs to be submitted at once - because you don’t know all of the info needed until you go through the app. It was very kind, that way. I needed to go out and then return into the app a few times (e.g., ran out of time) and it allowed for that. It also allowed for changes to your response in case you’d misread the question after you’d passed that page. Thank you very much.

Stop Harassment. Hopefully the arrive Canada app Will lessen all of the harassment that people have to go through to enter Canada,Including Canadian citizens. There is a limit to what people should have to go through because of COVID-19. For example, you don’t kill a mosquito with a sledgehammer. Three years of Covid and I have never been to a Covid funeral, nor do I know anyone else that has gone to a Covid funeral. Something is big-time wrong with the COVID-19 information we receive daily. It is extremely questionable, in the highest degree of the word.

Not a functional App. This is just a Google doc. Should just be on web browser. You can’t change any information after it’s been input. You can’t change your quarantine plan. And there’s no feedback if something is submitted in error. The app gives you a receipt that makes it appear that you’re good to travel but then when you get to the border they can do whatever they want to you. This app is therefore rendered meaningless. Shameful on the Canadian governments part to use this pandemic as an opportunity to make money. These “quarantine hotels” that this app is meant for is causing greater exposure. If you want an app thats going to do it’s part it needs to track Covid cases like they did in Korea. That would make the app more useful.

Need update for current regs. Unfortunately this app does not accommodate the most recent requirements for vaccinated US citizens to enter Canada. As requirements updated this week, vaccination documents must be entered 2 weeks prior to arrival at the border. This app version only allows info entry 3 days prior to entry into Canada. Look forward to getting back to our cabin and hope this roadblock will be cleared soon. UPDATE: I appreciate the quick developer response. My error was in understanding data submission deadlines. Thats what I get for getting info from the media and not official sources. Will update my review again when I finally get to use Arrive CAN, 72 hours prior to the border arrival.

I WAS ok using this app until…. I had no issues with using this app until recently. My husband and I cross the border on a weekly basis, never had issues using the app but I do occasionally panic and forget to do it and do it in seconds before we’re crossing the border. It’s pretty fast to fill out. With that said I don’t wanna believe they’re tracking you but I believe they are. We crossed recently and went to Bellevue Washington for the day in our Tesla, when we were crossing back around 1 AM the border guard asked us if we were at a casino. There is a supercharger there and that’s the one we always use. It’s such a random question but I saw him studying the screen. I should mention we are Nexus and usually cross through really quickly. He was also studying the screen for most people ahead of us which I’ve never seen them do it that way. Asking us if we were at a casino is such a random question. Usually I have my data turned off, on that day I used my data. it’s very suspicious. Anyone else have this issue?

ArriveCAN AWESOME. I am a landed immigrant, having lived in Canada many years. The thoroughness and safety-mindedness of the Canadian people and government has awed me since first entering Canada in 1977. This country is exemplary in its commitment to safety for its citizens and has always been an inspiration to me through the many years I have lived here. God bless Canadian integrity and commitment to it people. “God keep our land glorious and free”! Canada never ceases to impress me! And now, with ArriveCAN monitoring the Covid 19 status of all entrants to Canada, we can feel safe in the knowledge that the virus is being controlled in a very effective and efficient process. BRAVO, ArriveCAN!

Doesn’t recognize names nor dates. I tried all possible border crossing names but none was accepted. There is no list to chose from. If you want to use the app AFTER arrival, you are out of luck, as it only recognizes dates in the future, not in the past. For me, the app was a complete non-starter. But it gets worse: at my second attempt BEFORE arrival, using the “forget password” option produces a popup that blocks the text field, so you are stuck. Sorry, not working. For an “essential” app to cross the border it’s a major nightmare. PS: Getting far worse: after choosing a strong automatic password on my iPhone, the automatic fill in first replaces my email address with the confirmation number and then doesn’t find my password because it looks for some Canadian website. The last problem may be an iOS problem but I am sure the app developers could have avoided that - like all the other app developers who managed to do so. Sorry guys: one of the worst apps I used in along time.

One screen can’t hit a button. The app is easy to use except for one screen when the ask if you have traveled to any other countries besides the United States. The buttons No and Yes are below the save button. I tried to slide it up and quickly hit no. It took me a super long time and a quick finger to hit that button. I have tried to uninstall and reinstall, turn it horizontally and a bunch of other “tricks” nothing works! If you could please fix that it would be great! The same issue is with a few more people we know so I know it’s not just my phone.

Invasion of personal freedoms and information. Part of a dictatorship to control high tax paying citizens rights to freedom. It’s no ones business if we choose to go on day trips or visit the US for extended periods. This is a complete invasion of privacy and all 3 of us are seriously against being treated like communists. Hundreds of thousands of immigrants fly into Canada without vaccines and given more rights and privileges than the Canadian citizens who live here and pay your salaries with extortionist taxes. We can no longer afford to live here and real citizens are forced to live on the streets and pay the highest rents in the world if they are able to pay for a place to live. Trudeau is nothing more than a dictator and has destroyed what once was a great country. ArriveCAN is nothing more than a tracking program for the government. There’s my review!!!!

United States more likely than United Arab Emirates. So when picking from pull down menus after you’ve indicated that you’re driving into Canada, at the Peace Bridge, why on earth wouldn’t an app designer populate all lists with United States as first choice instead of forcing the user to type in the entire word United and the letter S? I’d assume that United States would be the most likely response under such circumstances? Much less likely that someone is from the United Arab Emirates or the United Kingdom. United States Minor Islands before United States? Really? May want to reconsider. Otherwise it’s a really easy app to use. Nicely done.

Rude customer service. As an American citizen arriving in Canada and returning immediately home to the US on arrival, I was unable to provide a Canadian address which stopped me from being able to adequately fill out the form. When I called customer service for help and guidance with this issue, a man named Fateh continued to read me a generic statement that did not answer my question and then suggested I “come up with an address close to where I was staying” (not sure how since my address isn’t even in Canada). He would not give me an opportunity to explain my question further and was extremely condescending. When it became clear I was not going to receive a clear answer, I requested to speak to a manager, to which he responded by cutting me off and giving me a “warning” as if I were a small child. This form is very difficult to fill out if you are arriving in Canada with no intention of staying in the country, and to make matters worse, the customer service agents are not only rude, but downright unhelpful.

Arrive Canada app. I arrived at the Canadian border in Vermont today with all required paperwork. I had filled out the App and submitted it. I was unaware that it did not go through completely and as a result did not have an activation number. Because of no Wi-Fi at border (which makes no sense to me), I had to return to the US, find a place with WI-Fi, hit the submit button again which took all of two seconds, return through Customs again with my activation number. Very frustrating and upsetting. If it had been made clear to me when I submitted the app that I should make sure I had a confirmation number, I would have known I wasn’t done and it would have saved a lot of time today. I am in Canada for my Mom’s funeral and was anxious to get to my destination.

12 and under proof of vaccination - can’t enter. My eleven year old is fully vaccinated, but the app will not give me an option to upload the document or even ask me about it. It just assumes “no”. When I called the “help” number they told me to create an entirely new account with a different email or try to do it on my desk top. So create an account for a minor with an extra email I don’t have? Also, doing it on the desktop, did not work. When I asked if I can just show the border officer the documents and still get into Canada, the response was….”it depends on the border officer!” I can’t tell you how frustrating this is! I am happy to follow all rules and get all documents together, but we his process has many flaws! I’m going to drive 7 hours to drive the border and I may or may not be granted entry. I’m Canadian with my American children.

Seriously Unnecessary & Confusing. First and foremost I’d like to say we all waited for 2 years for the border to open up. But how can you cross now? I have your answer. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you don’t 🤣 *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. My boyfriend and I ALWAYS check both websites and we’ve never seen anybody update it until “August 21” the big opening to cross. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. This was the day after they had opened the border. Everything had to be electronically documented on the Arrive Canada App and again I didn’t know since their website was not updated. I was frustrated waiting to be sent back to America along with other people waiting in their cars. Also, I had a bad experience with officers from BOTH sides. That was not my day…

App should require you to enter date of your test. We arrived to find out our test was 24 hours too old. We were sent back. If the app had required us to enter the date PCR test TAKEN it would have saved them and us a lot of trouble. I grant it was our bad math but we couldn't find a PCR test in MA and had to do mail in and wait for results. So we mistakenly took our test one day too soon. Otherwise the app works better than many government issued apps in the US. So kudos to CAN for the app, but one minor user experience change and I would give it 5 stars.

Needs user error messages. This is a nice app, and pretty much required to get into Canada, but the inputs can be picky and when it won’t store/save info, there is no indication of WHY. Entering my vaccination images, it would not accept them - changed orientation, tried closer/further away, etc- no go. Googling found a 2 Meg limit in the image size. I was going to a hotel in Canada. Entering my destination address was ok, but wanted an apartment/room number - digits only no explanatory text. Some feedback on bad data entries would be very useful, perhaps with explanations of the input requirements.

First time user. I knew nothing about this as I live in the US. My brother in Canada told me about it. It makes so much sense as it makes it easier for the traveler to fill out info at home rather than at an airport. Also the immigration and airline people must like it as things should go smoother. Why can’t someone with the airlines promote this in the US. Let’s keep the cattle moving. If the guy or gal in front of me has this filled out if will keep me moving on. Good for all. And the airline companies may not be blaimed for the delays.

Nice app!. The app is aesthetically pleasing, and I appreciate the government’s attempt to quickly roll out the app (I suppose part of the reason was to minimize people looking for paper forms and lining up to fill them?). The development team does a very good job of responding to questions and updating the app as necessary. The app has certainly come a long way since its launch. I do have one suggestion. It could help grouping land border crossings per province (or include their province for the search feature) as not all the border crossing names are known by the nonlocals. This can save a visit to Google Maps!

ArriveCan Application:. I am one that does not enjoy filling out governmental forms on a website as there is usually some type of wall that I usually run into. Fortunately it was straight forward and went fairly well. Last August when the Canadian border was first opened we made a trip to Ontario. The successful result with ArriveCan was the same as now. Back then we had to have a molecular/PCR test within 72 hours of crossing the border. Since a blood sample had to be sent away there was a mild concern it would not be back in time. That concern combined with the hassle of having to get a physician’s order and have blood drawn made it considerably easier than in August 2021. Bill from Sac City, IA

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Technology is amazing !. Travelling to Canada using the App makes arriving in Australia, on return, seem almost steam driven. An excellent and innovative use of technology making life as a tourist so much easier, and so user friendly. Thank you !

Arrive Can Review. Mostly good not 5⭐️ because when two people traveling together the App wants both travellers on one registration, which is fine, but then the App does not make it easy to share the registration. Each traveler should have their own copy in case of being separated.

Easy to use 👍. Application very updated

Arrive Can. Fantastic easy form to complete for us oldies. Thank you

Very Easy to Navigate. The ArriveCAN App is precise, quick to fill in and very easy to navigate. I highly recommend completing the App before arriving, it will ensure a much faster and more streamlined experience.

Terrible travel/immigration service. The Canadian immigration department is nothing short of an absolute disgrace. What the hell is this Canadian government doing? Pull your fingers out of your arses and stop dreaming of everyone holding hands and singing Kumbayah, and GET YOUR TRAVEL FORMS SORTED OUT!!!!! Because all I want to do is visit Canada for 12 days. I missed my flight and I’ve paid 2k for accomodation. Who knows when I’ll be be to get what I paid for now … I got refused my flight because my application hadn’t been processed yet. I ordered an ETA on Sunday and my flight was Tuesday afternoon. This is SO POOR for someone who only wants to visit as a tourist. There were half a dozen people I spoke to at the airport who had the same issues with getting into Canada, including Canadian residents. Don’t people pay taxes for these services to work properly???? Instead we just go round and round and round and round in circles on your website trying to get all our paperwork uploaded and then it either: doesn’t work and we’re logged out, it times out or we’re just led down a rabbit hole. You put all your forms up through this app and then you’ve got to go round and round and round (and wait for days) for your ETA on top of that … THIS ONLY HAPPENS WITH CANADA - NOWHERE ELSE! No wonder why your refusal numbers are so high. What a disgrace.

ArriveCAN. Very easy to navigate through. Very user friendly.

Quick! Peace of mind. This was an easy form to fill out.

Can’t update contact info. We’re unable to update our phone number anywhere. There should be a function to do so on the app. Thank you for your quick response and attention to this, that would be great! 😊 One other request is if it would be possible to add a symptom reporting area. We have been voluntarily reporting that we don’t have symptoms but I can see how many people might get frustrated and not report on the automated system. If it was embedded into the app I can see it being easier for people to report whether they have symptoms or not.

Easy peasy. This is my 2nd visit in Canada from Australia in the last one and a half years and this app has been absolutely helpful; it’s convenient and saves time. Thanks heaps

Very Easy to Navigate. The app was easy to understand & navigate. Thanks

Feed back 12 June 2023. Wouldn’t accept valid password and when we first attempted were using what seemed like a different ap than we did when we started over Second experience was good and easy to follow

Ambiguous language regarding lead time.. The term 72 hours is ambiguous. Cleared phrase like “ at lest xx hours before arrival at your first port of entry” Better this time around.

Efficient, convenient and easy. A simple and quick step by step guide to travelling safely to your destination, this is one of the easiest apps I’ve used in correlation to travel and government organisation related apps. Not to mention you need it to arrive into Canada so really do make sure you download it :).

Best entry authorisation to date. Easy to enter our details and upload documents

Super easy to use!. Very quick and easy, puts your mind at ease before a big trip!

Arrive Canada review. A little hard to follow. When both a ‘save and close’ as well as a ‘forwarding arrow’ option we’re given on several screens, I didn’t know which one to press. Also, when taking a passport photo, one of my names came up incorrectly on your end, which I couldn’t edit.

Upload certificate. Very cumbersome to upload my digital certificate. Screen shot of 2 pages, save, upload, etc. is there an easier way?

Smooth and easy. This make coming home such a breeze , loving it!

Nice App, but had a crash bug.. Nice app in terms of function. Saved my prior work fine. I did have a crash first time on submitting the application.

Amazing App. Lots of attention to detail with this app. Very smooth and easy process from start to finish.

Calendar not opening. Trying to add date of arrival in December. Cannot open calendar

Ski traveller. Super easy process taking away the need for filling in forms on a plane.

Our opinion on Arrivecan. First step should be made more clear as we are on visitor visa to meet our son’s family,as such we ticked the first one which we thought matching to our status. Other wise nice & easy . Thanks & regards

Pleasantly surprised. Having begun travelling again last year I was delighted at how easy this was to use compared to similar requirements of other countries!

Resetting a password. Works alright but it kept failing when I tried resetting my password. Once I was in, works alright

Straightforward and simple I’ll get. An efficient app

Fast, friendly, easy and efficient!. Amazing user-friendly app!

Great. Very straight forward and easy to complete.

ArriveCAN. Tip: If the flight arrival date page with the date/time scroll wheels is misbehaving, it’s because you are MORE THAN 72 HOURS BEFORE YOUR ARRIVAL DATE/ TIME. It ought to have an error message but instead just messes with your head. Overall - typical govt bureaucracy. Easy if you’ve used it before AND fit the average profile. Can be a nightmare otherwise. I found it easy, my wife blew a fuse at all the stupid questions & that lack of a critical error msg.

Very user-friendly and efficient way to complete entry formalities.. Compliments - many of these apps are diabolically illogical but this one is outstanding

Easy to work through. The app is very good and easy to use

First time user. I found the ArriveCAN app very straightforward to use. Everything uploaded as it should and the experience was good. Great app!

Easy to use. Simple and easy to use and love being able to do it ahead of arrival

ArriveCAN App. It works perfectly except for the arrival time of the flight. Tried several times to change it but it doesn’t let you.

Mostly ok. Hard to use for those just in transit. Not staying in Canada and still need to provide an address. Hope using the Airport as an address for my 3 hour stay is ok as I’m not going anywhere else!

Fill out. We are only transiting through Toronto and that is not an option in the section where an address is needed if you don’t stay in Canada you don’t have an address

Positive Review. The ArriveCan app is user friendly and provides positive information for visitors to Canada to assist them in providing the necessary information.

Feedback. Pretty simple steps to follow with clear information.

Easy to fill. Easy to complete

ArriveCan review. This was actually a lot easier than I thought it wld be. The steps are really easy to follow.

Getting my Arrive CAN. I was worried about travelling with a lot of documents and filling in many forms but was pleasantly surprised with the ease of setting up my ArriveCAN.

Review. Easy too follow and answer relevant questions. Thankyou much appreciated

Easy especially second time around. The app was easy to read and complete. This is the second time I’ve had to do it to come to Canada due to a family emergency.

Arrive Canada App. This is user friendly. Answer questions to correlate with flights & first destination. Great to know Canada has my details to facilitate smooth travel to connecting flight

Lingari. Excellent app easy to use. Very cool address locator to complete form and easy options to upload documents required

Arrival from australia. A few issues to be ironed out in the app if you’re transiting from Australia on way to Europe

Good. Very clear instructions. Good basic information required rather than too many ambiguous questions.

Refuses to open. Latest update refuses to open in iOS 12. Useless.

Thanks. Very quick, very easy!

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Thanks for nothing!!!. A “Thank you very much for completing your 14 days at home” would be very much appreciated. That’s the least the gouvernement could say after forcing their own citizens to go under house arrest for 14 days.

Stupidly idiotic. This app is stupid it only asks 2 questions each day. 14 days in isolation for a person unvaccinated is unexceptionable with no symptoms when vaccinated people can walk around as soon as they enter Canada. Vaccinated people can catch and spread the virus easier than unvaccinated people. This is against the charter of rights.

Stupid. Why do we have to do this ? Even the border officer told us that she found that it was stupid bureaucratism. We are not even welcome in our own country..

Pointless. Justin Trudeau is an idiot and this is pointless

Add vaccine card. How can I add vaccine card as well as passport in this app!?

Can’t proceed through steps. The app won’t let me get past the “travellers” page. The arrow button is greyed out. Have rebooted phone, resubmitted info but nothing works.

Total Canadian Government overreach. This app is a direct violation of everything this country stood for. The medical status is no business of government, the freedom to travel, the right not to be treated like a criminal in your own damned country.

2nd rate. Typical government piece of junk

Embarrassing. What a joke Canadian Federal policy is. A colossal waste of time. Had our passports and proof of vaccine available, still forced to download this useless app and upload those documents at check-in counter. Didn’t even get asked for the code until later in our travel itinerary. Why are we as taxpayers funding the development of an app that is totally redundant? I’m embarrassed of the leadership in this country that has led to this garbage.

Arch can. As a commercial driver this is a waste of time. All information is already attended to my truck before entry. Only one question on how you feel. If it’s about tracking people the border knows everything

Trudeau is the Worst. Thanks for making our airport awful. Signed Canada.

Would give zero if I could. Absolute garbage propaganda by a communist regime. DO NOT COMPLY! DO NOT COMPLY! still no fine on this end.

Greatest app EVER. This is a fantastic app forced onto us by an idiotic, possibly mentally challenged PM, it’s great when you feel the need to spy on your citizens like good tyrants do, so welcome to communist Canadá

Threat to democracy. As a canadian citizen I don’t understand why I should be required to fill out an app of any kind when I carry a valid passport. During the pandemic it may have been justified. Now with high vaccination rates it is not. Moreover I can’t be required to own a cellphone to cross the border. Finally at land crossings I see big warnings that cellophone use is not permitted yet I need a cell phone to cross the border. This is ridiculous. Public Health Canada is overstepping its mandate. Regards N Heule 6473590442, Toronto Ontario

Absolutely ridiculous and unnecessary!!!. Not sure what the point of this is given COVID is all over Canada and you can’t fly without being double vaxxed. Absolutely a waste of time and taxpayers money. Way to go JT!

1984. Welcome to 1984!

Intrusive App. This app is another way for the Canadian government to track people and impede personal freedom.

App is fine, Restrictions are NOT. The app works fine, but the fact that the app has to even exist is too much restriction on the individual.

Fake reviews. There is no way this app has over 500,000 legitimate reviews, with most of them being five stars. Just to compare, the Uber app has only one fifth of that, Google has fewer than 30,000, Amazon is just under half a million, and Facebook has a paltry 109,000 (and a 1.9 star average rating). Think there is definitely some funny business going on here.

Worse than the way you treat natives. Worse than the way you treat natives

Trudeau is the worst. Unbelievable process

Fake reviews.. This app is very fishy. How is it possible that they have 500k (4.5 stars) reviews when Airbnb only has 82k. Hilarious that a world wide service has less reviews than only only used by Canadian travellers.

What an embarrassment. The forced use of a tracking app of healthy, non infectious Canadian citizens is a violation of human rights and it makes me utterly ashamed to be Canadian. This has zero basis in medicine or science, it is purely political and goes against the recommendations of the CDC and WHO that make no distinction between vaccinated and unvaccinated. Furthermore, people such as myself and family members that have naturally acquired immunity are at a significantly lesser risk of a Covid infection, much less a severe infection… further rendering this punitive and communist app useless. The Canadian citizens enforcing this should be embarrassed of themselves.

Hell.. Takes too long, you don’t know what you will need to answer, when you should provide the answer… this is ridiculous, why should I take my personnal time for to make things easier for public servant. There is zero added value, gov already know where I am flying, when, and my vaccination status. This is China

Dumb. This app is absolutely ridiculous and no need for it.

This is super intrusive. Aren’t a lot of these questions against every law and right I have as a citizen of Canada.

More proof Trudeau is turning Canada into China.. Just another government overreach… vote Conservative!

Clearly government purchased fake reviews. There is no way that Uber has 104k rating and Arrivecan has 500k. With almost 5 stars. This should be illegal. Also Tinder only has 40k. Anything seem suspect here?? 🙄

Absolutely useless!. Downloaded, indicated under privacy statement the app may have to use my camera in order to scan health documents and then freezes. Can’t do a thing! Well thought through??? I don’t think so! Pathetic use of taxpayers money!

Arrive Can App. The required use of this app is similar to communist Russia that restricted movement of its citizens without government approved documents.

Terrible. Terrible app. I can’t get by the first step. Let me know when they get a professional app. You have a hard time to write a review!

Refuse to Use This. Explain This: The ArriveCan app continues to break review records. The people love it. 26 thousand more reviews in 14 days. More total reviews than Netflix, Amazon Prime video, Apple TV & Disney Plus combined. It got more reviews this month than Netflix has had since it came out.

ATTN: Canadian passport holders.. U do NOT need this app. Only thing u need to enter Canada as citizen is PASSPORT. NO drivers licence,NO “papers”,NO ☎️#, NO address, NO test that touches your body. Do NOT give anyone your #, address or Driving licence. Do NOT pick up, or allow ANY “tickets” to be put in your hand, bags, or stuffed into your passport. After your passport is accepted and you have entered, if they have asked all the Qs remember the magic phrases: “am I being detained?” “Then am I free to go?”

Government Overreach. Utterly Invasive and difficult to navigate App. Ridiculous that our society has come to this over an over exaggerated super-flu… Maybe lay off the processed food and mix in some simple daily exercise and we would not be in this predicament. Embarrassed at this point in history to call ourselves Canadian and so should we all be… enough is enough.

Welcome to spyware. This app tracks you constantly and unlike normal apps this one has no choice to turn off location services. And to top it off it is being unconstitutionally forced on us by our corrupt government .

Horrible abuse of power. Government run surveillance ring. They force you to use an application so the Big Brother have easier way to control you. Bye bye democracy! Welcome to tyranny! China and Stalin would be jealous on Canadian Government.

How to upload my vaccinations info for Covid. During the process of registering a trip , one is suppose to be able to upload the Covid-19 vaccinations. I was unable to do so. Can you tell me how to do that upload? Thanks Romeo Varricchio 514-639-5239

Total tyranny. To have to complete this to, say, go to the US for an afternoon & return home 4 hours later as a fully vaccinated citizen is tyranny.

Bring on Pierre. Our prime minister cares nothing about our health. Only his vanity. This app is garbage.

Unideal. Very annoying app

An App for Graduate Students in English!. Too much and wordy details for average person who may have limited English fluency. This app is obviously written to confuse and trip you at the border! Too many conditions and vague language in the quarantine section. Simplify it. Design so an elementary student can use it.

Government is out of control. This app supports nothing less than government Tyranny. I went through the full 14 day insane quarantine. The only intent of this is control and to make money for big Pharma donors.

Cumbersome and horrible. Clearly created so some useless government worker could have an overpaid job.

ridiculous. Total violation, absolutely sickening.

Too complicated. Complicated!!! My grandchildren were able to help but it is too difficult for other generations. Why can we not arrive at the airport with paper receipts? Why does everything have to be apps,apps,apps????

What a waste of time and money. Why are we wasting the tax payers money on unnecessary things. The government has no interest I. Our well being and if they did this would not be the correct way to do so again stop wasting money and time doing nonsense in the name of Covid.

Five hundred thousand reviews?. Not even Snapchat has that many reviews (90k reviews) even though they have 350 million daily users while the arrive can app has only 950 thousand downloads. I’ve realized that all the positive reviews are fabricated to keep the fascist government of Canada looking good to the public eye. Not one Canadian citizen enjoys using the app and knows how much worse it has made our already horrible airport systems, the world knows we know I know.

Cannot choose “None of the above”. In “what’s the purpose of your travel” page, you can choose any of the other options except the “None of the above” option. The little circle of this option does not work. V2.14.2

A big joke. All the reviews are one star. Did the government buy the reviews or what? What a joke.

App solves nothing. Legislatively forced on us, this app solves nothing. Do yourself a favour and don’t travel to Canada.

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Simple. We have traveled to Montreal several times in the past two years to visit a dying relative. The forms and the app have been relatively easy to complete and no problems at the border. The border personnel are freakin' gorgeous! I am a heterosexual older male but these border guards would make me go over to the other side! Charming and gracious and kind. That's what you need when you get to the border! My wife wanted to take their contact details to pass on to our daughter. We love you guys!!! Je T'aime Ken

Communication. My husband and I did not realize we needed a “red” verification on our boarding pass in Seattle. We did not know there was one more question to answer and we almost missed our flight. Fortunately there were some other passengers who had had the same miserable experience and they helped us. I love Canada and have friends there, but now I will be intimidated about visiting. I have worked in the IT area for years and this app needs work. Please alert people periodically that the form they think they completed is still incomplete rather than finding that out at the point of departure.

Great idea! No idea what it will expect or process.. I like the idea of pre answering questions and providing data to help with border crossing. I could see uploading covid, addresses, passport, driver license, insurance, animal testing, etc. However, instead of giving me confidence about how it will benefit me, it makes the hair on the back of my neck stand up as a warning - Is it just gathering information? - Is it really a Canada govt app? - How would I know? A user needs to create an account before knowing anything about the app: who owns it, what it is for, how to use it, what it will want, etc. I'll pass. I get the impression it is going away. Too bad - had potential.

Official PDF Vaccination Docs. For anyone experiencing issues submitting your information I recommend using pics of your paperwork even if you have/created PDFs. I have Ontario Ministry of Health’s Vaccination official (as emailed to me by them) PDFs and when choosing those as proof the app gets stuck (tried 3 times) at 4%. I decided to take pictures of my backup paper docs and use those. Viola! Submission completes and I receive my receipt. Note to the developers: Please fix this. I can help reproduce this if need be.

Nice to pre-register. I like having a pre-registration app, however I found it a little confusing in two spots: Port of entry—where I thought the pull down lists of ports was the method to actually enter the port. And Victoria Park (Belleville) was shown as in Ontario. I never could find Victoria, BC. However, the actual entry field was out of site and I found it eventually. Destination— Requiring a Canadian address where I could be reached even though I’m just making a one day visit. I used the ferry terminal. It would be nice if one could simply check “no overnight stay.”

Bug: won’t allow to fill out if showing quarantine notification. The following happens if you try to fill out the arriveCAN form for a second border crossing within 14 days. After entering Canada, travellers who are exempt from the quarantine notification are told to ‘ignore the notifications’. However, there is no option to ignore the quarantine reporting in this app. So for a traveller who has entered canada and left again within 14 days, there is no way to fill out a second arriveCAN travel info and get the required receipt to reenter canada.

Some issues with Different time zones. The app does not check for 72 hours instead it checks for 3 days (Integer of 3 days) instead of actual hours. There is an eTA system which also giving you authorizes you travel and these two are separate issues although their language seems the same and might lead to people thinking that if they have the authorization in one they have met all the requirements for boarding their flights while they might need both the ArriveCAN authorization and the eTA to board.

App forgets vaccinated status and no exit ability. So, I was verified as vaccinated when I entered the country and everything was fine for a few days and then it seemed to think I was In quarantine and started requesting day 8 testing. Somehow, it gave up around day 12 and stopped asking me to report. Thing is, I left Canada on day 3, had secondary testing because the entry test results arrived 2 days late and there is no way to get the app to stop requesting the nonsense. The app has to stop assuming people are staying for 14+ days and it needs to meet the vaccination requirements and it can’t revert from vaccinated to quarantine status arbitrarily. This could potentially get people fines or worse.

Finding a fault in the questionnaire. It’s fair to assume that this questionnaire is intended for non-Canadians for the most part In one of your final questions you asked if you contracted COVID-19 or one of its versions while in Canada, where you would quarantine. When you answer: Go home: and you come down to the address you can only include a Canadian address. However, as an American I could be home in less then 60 minutes by car and I think that many Americans who drove into Canada visiting Canadian cities could be back into the US seeking treatment or quarantine in a similar time window. Why not modify the address selection to include an American address. It would certainly simplify a complex question. I entered my Vancouver home address while visiting Windsor to see an old college friend while actually living in Ohio that the questionnaire would not accept. I hope this makes sense.

Slow start but great finish. We’ve traveled internationally a few times, on post COVID so there was an expectation of a need to do this stuff. Starting out, not so good largely because of a lack of a full understanding of the process and a degree of anxiety with the unknown. However, as I worked through it and completed the steps, my understanding of the process and confidence in the app allowed me to finish the requirements with no problems. A great app!!!

Needs to be updated!. According to the new guidelines on the Canada government, Canadian citizens who are fully vaccinated, are exempt from 2 week quarantine. However, the app still forces you to complete 14 day quarantine symptom checks. My trip has been less than 14 days, yet the app keeps sending reminders to submit my symptom checks. I am on the latest version of the app yet this problem has not been fixed! Extremely frustrating. Edit: I fully understand that you need to submit a quarantine plan. However the symptom check does not make sense, especially when your trip is less than 14 days… there should be a way around this.

ArriveCAN app. The initial set up of the app with personal info, including vaccination info takes a little time, but it is time well spent. Since officials know who is entering, necessary critical info (vac, health and exposure status, and purpose of each trip), we quickly pass thru immigration. The filling out of the info for each subsequent trip gets easier and easier, taking very little time. Thus my rating.

Doesn’t work! Why is this garbage mandatory?!. I went through all the hassle of filling out info for 3 travelers. Hit submit. App said submission failed, check your connection. What?! My connection is fine for everything else. 5 full bars for WiFi plus I have a great data plan, thank you very much. FIX YOUR APP!!!! I was instructed to open a mew account with a different email and re-input all our info, and use a different device. Horrible! I have a baby, I don't have time for this crap! We’re trying to get home for a funeral. I’m grieving and caring for a baby with no help, I don’t have time to fill out information ten times trying different emails and devices each time!!!

Really easy to use. I don’t know what all the complaints are about.. I use this frequently and it’s nice that when I’m regularly crossing for work I don’t need to update it once the info is loaded. When I cross for other reasons it’s so easy to update. In addition, once others are added to your profile, it’s a click to add them when they are traveling with you. This avoids carrying vaccination proof and makes things work smoothly.

Arrive can. It would be wonderful if there was a way to tell “you” that I have left the country, gone back to the U. S., where I live. That way you would stop pestering my mom and I wouldn’t have to check in online every day even after I return home. It would also be nice if there was a way to make a change to your date/times, or cancel it. And it would also be wonderful, if the app would save my info, so I don’t have to enter it every, single time. But I do like the app, it’s very user friendly and efficient

Making changes seems unnecessarily difficult.. I like the idea of a digital record for entering Canada. But today I had to change my route, including my Port of Entry, and the directions say to “start over” in the app, but I can’t get back to the “Start” page w/out deleting everything. Bummer! PS All 3 versions are different, and I’ve had different problems w all 3. Even when I deleted the app and reinstalled, a previous entrance permit was there cThen I got a “Sorry, you’re not eligible” message, which I know isn’t true. The app and its various incarnations are enough to make me turn around and go home. And I love Canada, have family there I haven’t seen in over 2 years. 😩😖

Driving thru Canada. This questionnaire does not include a clear option for those of us just driving thru British Columbia and Yukon from USA to Alaska, especially requiring a Canadian address of whom we may visit or whatever. No stops; just drive thru. Two border guards said to just put in any address, but that seems disingenuous. We included address of a friend, but won’t be seeing her. AND… way tooo much info online about entering Canada. Condense info. Handout info from customs with our questions took way too many trees!!! Bureaucracy perhaps!! Cannot even submit these comments after 8 nickname tries. Bogus! 5622pool

Truly Easy and Intuitive. Entering travel information into the ArriveCAN app is easy and intuitive. The instructions are clear and understandable. (True confessions, I was a bit worried it would be a difficult process. I could not have been more wrong.) Don’t feel intimidated; as long as you have ready access to your travel details, it’s not difficult to get through the App’s required steps.

Great form and application. I was a bit concerned about filling out the ArriveCanada form and then transfer it to an application. It was quite easy to get through the process. Some features actually worked quite efficiently like reading the passport data. No typing! I thought i will have to scan and copy my vaccination card. Nothing like that! A photo and it was uploaded. The best, most user friendly apps i have met! Great job!

Functional but not Great. This app requires a lot of back-and-forth and constant entering of information because it’s not intuitive. It also does not automatically request if the password is to be saved to the keychain so you have to record your password somewhere else which is not secure. To improve this app the developer should work to make the app more intuitive allowing a user to quickly complete all required information. Additionally the developer needs to make sure that the password can be saved in the keychain making the password secure.

Barb Nemeth. Completing this form has been the worst experience I have ever had providing travel information. I tried using a PC. Then I tried an iPad. Gave up on both. Was finally able to complete it on my Smart Phone but still had trouble. I gave up when it came to where I planned to quarantine and entered the address of the hotel I will be staying at. I tried to check the return home option but a Canadian address was still required. I don’t understand what I was supposed to enter. I am on a 22 day tour across Canada that is very expensive and was so frustrated with your web site I considered cancelling my trip. I sure hope actually entering the country is easier.

Was fine. Stopped working—would not let me sign in—so I deleted—at suggestion of border guard. Now I cannot re-download. It is stuck halfway. HELP! Have tried several times but since Apple does not delete apps it just keeps opening and now I have no idea which password is being saved. This is insane. No matter what I do I fail to get signed in. I have done the update and problem persists. USELESS AND FRUSTRATING

Very helpful and great application. This application is perfect, one thing need to add which is if possible from this app developer to make an updates by allowing the customer to see what he uploaded into this app as soon as we logged into the app, for example there are two tabs to upload the vaccines and we need to see and remove one of the tabs to upload new document but we can not see what we originally we uploaded into this tab.

Flying to Vancouver to stay in Northern Washington. You need to update your app to allow an address of where you’re staying to include addresses in the US. My family is flying to Vancouver to drive back across the border to the US because of the proximity of Vancouver airport versus Seattle Airport. There is no option to put an address of where you’re staying in Canada to be back in the US when using a Canadian airport as a proxy for travel. Other than that App was easy to use.

Transiting materials.. We are transferring Ontario to go to Michigan from Buffalo New York. The app is quite clear until you get to the destination. It was unclear, however, after speaking with the helpful young lady from ArriveCAN we were able to clear up the information needed as destination. To put it simply, if you were only doing a day trip or the province in one day, you indicate the port of entry and that solves the problem. This should be indicated in the app somewhere and would make it a much better experience.

Good app, needs some feedback. The app is good. When using it for the first time, however, it would be helpful to provide some help in the following two areas. Users are required to input the date and time that you will be arriving at the border. If you are driving 1000 miles on a trip, having a time that of arrival at the border that would be close is difficult. I actually avoided going through Canada and drove the 4 hours more through the US because of this. Secondly, if you are passing through Canada from US origin, and to destination, the app required a Canadian address as a destination. Obviously, this is not possible. To avoid getting stuck at the border, I called in on this one. It wasn’t easy to speak to anything but a computer voice. After over an hour, I got an answer. Just use the border address. That is not something I would have guessed. Overall, it is a good app, needs more help for the first time user.

Good but needs updating. It is quite an intensive tool in terms of the questions it asks and the documents that needs to be scanned but it’s pretty good user friendly wise. The problem is that it’s pre Aug 9th in that 1) it only refers to flying in some of the receipt documents even though we made it pretty clear we were arriving by land 2) there is a whole questionnaire after all the data entry asking me about my 14 day quarantine plans but that requirement no longer exists after Aug 9th. But you have no choice but to have to answer these questions if you ever want to get to the end successfully. I do have the latest update by the way. 3) when I open the receipt , I show as V (Vaccination) and my wife is I (Immunized) even though we are exactly same status. No idea what this means but anything inconsistent worries me

Horrible service!. I can't believe this. So much anxiety and frustration for your customers! Unnecessary and absurd. One should be able to show the proof of vaccination while checking in, without using an app. Without wifi or without ability to download an app, what are we as customers supposed to do? "You need the app or you won't fly, Miss." was the answer of the check-in crew while I asked for assistance since my wifi wasn't working. Terrible solutions and no help at all. I will be spending a night at the YUL airport, not even traveling for days. This system is absolutely rubbish and I can't believe you make your customers go through this.

Terrible app!. Had to figure out that “Champlain/St Bernard” border crossing is listed as “LaColle route 15” in this app - why make this so difficult for visitors??? In addition, since the US is the country with the most visitors, you’d think the “United States” would be the default pop-up, or maybe pop up after entering a U or a Un or even United??? But noooooo!!! United States outlying territories (or whatever) pops up, but you have to actually type in UNITED STATES for the country to show in listing. Very frustrating experience

No Longer Need to Quarantine. As a border town resident, I go back and forth to visit my parents in Canada. Now that testing is not required for vaccinated people, things are so much easier. HOWEVER, my app still thinks I should be checking in every day for a quarantine, and we had to use my husband’s phone to cross the second of two consecutive days because my app would not allow me to submit a new trip. Would you please do another update? Thanks!!

ARRIVECAN App. Difficult to understand, navigate the website to get the Travel info entered. Not impossible to do but time consuming to figure out how the App works… lots of technical medical terms & conditions. Eventually got it done & got to the required Receipt… Needed to do several Screenshots to document it - There was No Print option shown. Is supposed to go to my email… now going there to verify that I did it correctly. Seems overly complicated to verify some simple travel plans for a fishing trip. Might be easier mext time if I chose to do it again.

Privacy? Ha! Trust me… I’m the government. Imagine a place where your private medical info, personal identification data, and travel destinations are neatly collected, tracked and stored in one place. Forever. By a foreign government. No, I’m not talking about your home safe. Nope, not your bank safety deposit box either. It’s the totally reliable, trustworthy, and well-intentioned Government of Canada! For the privilege of entering “America’s Hat,” you authorize and declare, under penalty of imprisonment, that all the information you voluntarily provided was true and accurate. One (of many) problems: ArriveCAN demands that you plug in a single destination… with an address. Interpretation: when we check up on you (and we will), you better be at Grandma’s house or the dentist you declared. If not, we’ll detail the world of hurt and penalties later. Read up on this Social Democracy’s legal and justice system to become better informed on the joys of being a law-abiding citizen and visitor to Canada requiring law enforcement. Worst. Idea. Ever.

Need to support multiple trips. I have used the app multiple times with no issue, except recently. I had already entered all my data for a flight to Canada 3 days before the flight and had e-receipts listed when I signed in to the app. But I live near the boarder and was invited to an event in Canada 2 days before my flight. I attempted to enter another trip in the app, this time driving, but I could not get passed the e-receipts of the already entered trip to add a second trip.

Reporting is one day late on app... Hello, I was able to use my app to cross the border as the border guard said my information indicated that I filled out the app. Unfortunately, reporting my daily symptoms seems to be a day late. I received a call from health Canada which notes my arrival date and my quarantine aligning with that, but when I fill out my daily symptoms on the app, it seems to be reporting one day behind. I am concerned as to which to follow. I also completed all necessary updates and it is still one day behind.. Suggestions? It says I should not delete while quarantining so I am apprehensive to do anything..

Glitches. I have been able to cross the border all through Covid thanks to family status and have never had an issue with this app. Tonight has been a different story. I’ve attempted to submit my info 6 times, even logging into a new account to being told it will not submit. It tells me to log onto Wi-Fi. I did that and it still would not submit. It goes from 4% to 16%, to 80% then to tell you it has not been submitted. This needs to be fixed. You can get fined.

Cumbersome!!. This form took way too long to complete and there seems to be no way to easily reach someone to ask questions. The system also appears not to save previously entered information on previous trips to Canada, or at least it did not do so for me and I’ve been to Canada twice before, each time providing the same information. I filled out the form on my iPhone 13. The system sent a confirmation to my telephone, but I believe I used a different email on the previous occasions when I entered Canada (an email that is no longer active), and there seems to be no way to get a confirmation by email because it’s only sending the confirmation to a dead email.

Quarantine X 2. I’m unvaccinated…But I had COVID 4 weeks ago, I have proof. I came back to Canada for only three days before I left again for my sisters wedding in Florida. Upon my return, each time. I had to get a negative test. Today I need to do both day 9 and day 1 of my new quarantine. This is stupid. So is my day 9 test going different from my day 1 ? Having already had COVID I should be immune. That’s what getting the vaccine is trying to do … imitate getting COVID artificially. CDC says getting a vaccine may help. Nowhere does it say it prevents it. This vaccine now 3 shots in now does nothing for the variant’s that have cropped up. I just think the app needs more resources.

Confusing. I found the app very confusing especially as we only planned to spend the day in Canada as we frequently did before the pandemic. I had to call the help line to sort it out in the end as it seems to assume you are planning to spend the night in Canada. Even after I had figured it out I still had difficulty making it work the next time we planned to go over the border for the afternoon. I fully understand the Canadian government’s desire to keep its citizens safe but once you are vaccinated you can’t become unvaccinated so making visitors fill out the forms for every single visit seems like needless bureaucracy and a recipe to discourage visitors and harm border businesses.

Painful to use and unnecessary. I was one of the (apparently) 30 to 40 % of people that had no idea that the needed the app to enter Canada. Downloading was PAINFUL and took several attempts, reboots and intervention from the customs agents that were just as frustrated as I was. In the end it took just over an hour to download, hand enter the information (pics didn’t work) and get my number. Could have accomplished the same thing in seconds by handing the agent my passport and vaccination card. A solution searching for a problem to solve. Just stay out of Canada until they inevitably admit their folly and scrap it.

Proof of COVID-19 test. I was wondering if it would be possible to include the question “Have you taken a Covid-19 test within 72 hours?” and a space to give a reason why a proof of the COVID-19 test is not available. Even though I have taken the COVID-19 test, I do not have the results as ye. Also because of the 72 hours timeframe the results may not be available within the required time. Thank you for all you do to support us.

Not User-Friendly!. The form should say UP FRONT that it can’t be submitted more than 72 hours before embarking on a cruise ship. I was 3/4 done before I hit that wall. I couldn’t figure out how to upload the photos of our passports, so I needed to input the information manually. I could upload photos of our vaccine cards, but the app converted the rectangular photo to a square, which cut off some of the information. We did have COVID rapid tests done, but it doesn’t seem to have been necessary after all. The instructions are confusing, redundant, and annoying.

Flaws to watch for.. When I first started filling in the app details it crashed half way through and there was no indication that it didn’t complete correctly. If you don’t get a confirmation number you need to get back into the app to finish the data entry. Fortunately I figured that out before traveling. Also when scanning one of our Nexus cards the “E” in my wife’s name looks like a “F” on my phone so our cbsa guy called us non compliant and is making us go through additional hoops. This app certainly did not save time at the border.

Trouble logging in to the arrivecan app. I was trying to log into the ArriveCAN app and it kept refusing my password. I changed the password and I still had trouble getting the app to accept my new password. After several tries I nearly gave up but then it finally started working. I don’t know what the initial problem was, but it was frustrating. I don’t know why the app would not accept my password that I had previously registered, or Wyatt was so slow to accept my new password

Not fully thought out. Very frustrating. Used twice in the last 6 weeks. First time I arrived from an Alaska cruise into Vancouver. At departure from Alaska the cruise line had us resubmit to indicate a 07:00 arrival at the terminal. Okay, but the app wanted a verified address for our “stay “ in Canada. But we weren’t staying, we boarded a bus to Seattle at the terminal. Second time we entered via a private sailboat at the marina in Victoria. Entry was fine, but after two more stays onboard in two other anchorages we re-entered the US. Two weeks later The app wants to know if we are quarantining, have submitted a Covid test, etc. There is no way to communicate that we are not in Canada!?!

Garbage. Kept getting error messages when trying to upload documents despite uninstalling and reinstalling, being connected to wifi, and attempting about 20 times. Finally gave up, assuming it was a known glitch, then got turned away at the border where the only advice they had was to try things we had already tried multiple times. After being denied entry, we spent an extra hour at the local Starbucks where we continued to get error messages. So frustrating to have all the necessary documents and have our plans totally disrupted because of a glitchy app. Have a workaround if you're going to require this for entry.

Need ability to set up different profiles for air and automobile.. It’s a fairly straightforward app and easy to use. I appreciated the fact that he told me what I was going to need in advance so I could gather all of the appropriate documents. But it needs to offer the ability to set up different profiles for air and automobile crossings, since Air requires a passport and automobile only requires the enhanced drivers license

Hours of frustration. The port of entry simply doesn’t work properly. Bedwell Harbour appears in the list of official marine entry ports for private boats but does not appear in the Ap’s drop down list, and the ap will not accept Bedwell Harbour typed in. Tried multiple times over several hours, called the help line, deleted and reloaded the ap and my completed data several times. The only way to make it work was to pick a port of entry almost at random. Fortunately buried somewhere in the description of the ap there was a suggestion to do exactly that. Ap is a great idea but a flawed application. Other sailboaters have reported the same difficulty and frustration on line.

Traveling USA it Canada. Time consuming, but directions clear as you need to enter quite a bit of travel information beyond your vaccination card photo and your passport information. Could not get my photo to line up with American passport, but allowed to continue with application. Appreciate that. I already have my vaccination records in ‘Clear’ app. Would be nice if these two databases were linked. Would have saved time.

Quick and easy but with a connection issue. Arrive Can was fast and easy to use, after finally figuring out it only works on my phone if connected to WiFi, which I don’t have. Went to a local coffee shop to connect to theirs and the app worked right away. With regular cellular service data, I can’t log in to the app. It appears that you will be logged in but never happens without WiFi. Otherwise, it works very well.

Flawed. The app insists that you enter an address for staying in Canada even if they’re you’re only passing through. I am driving home to Detroit, passing through, not staying anywhere in Canada, not getting out of my car unless to use a public restroom. When I arrive in front of the customs agent they will question me on this and I will explain that there is no other option, that I must put in a Canadian address otherwise the app does not allow me to move forward. But it does not feel right, I would rather put that I am going home to a Detroit and I would put my address in.