Giant Eagle App Reviews

VERSION
1.9.78
SCORE
4.7
TOTAL RATINGS
66,948
PRICE
Free

Giant Eagle App Description & Overview

What is giant eagle app? Ready to make grocery shopping simple? Make quick work of your grocery list—while saving time and money along the way—with the Giant Eagle Grocery app.

The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! It’s now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. No need to bother with long lines or product availability. With the Giant Eagle Grocery App, you can shop online, check store availability, and schedule free Curbside Pickup all from the safety of your home! Plus, amazing savings are always in your pocket when you apply loyalty program rewards and clip coupons.

Shop all your grocery needs online, including fresh produce, meat and dairy, prepared foods, drinks, snacks, baby products, pet supplies, and household essentials. Got a favorite product handy? Just scan the barcode using your phone’s camera to add it in an instant. You can also access excellent savings using the Clip Coupons tool, allowing you to search and filter for coupons on your favorite products!

Download the app now to access all these great benefits and more:
• View and reorder products from your order history.
• Browse the Weekly Ad for big savings
• Order groceries online and have them shipped directly to you using Ship to Home.
• Browse and shop recipes
• Manage your eGift cards
• Add items to your cart by scanning barcodes with your phone’s camera.
• Browse products by category or brand.
• Use the shopping list to plan your online or in-store purchases.
• Explore product details and nutritional information.
• Browse and clip coupons for big savings.
• Apply loyalty program rewards.
• Easily schedule Curbside Pickup or Delivery from your local store.
• Tip your delivery driver when you use Curbside Pickup & Delivery
• Link your Giant Eagle Advantage Card or create a new digital card for quick transactions at the pump.

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App Name Giant Eagle
Category Shopping
Published
Updated 22 January 2024, Monday
File Size 90.53 MB

Giant Eagle Comments & Reviews 2024

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Search results need to be better. This app is mediocre at best. It is difficult to find a specific item that you are looking for example... if I type in Herbal Essence Shampoo it should bring up all the Herbal Essence Shampoos and then show the rest of the shampoos available. Also when shopping sale items you should be able to see the Advantage Card price. Also I don’t want to wait until I have spent all my time fighting the app just to find out that I have to wait a week to be able to get my order. Once again you have lost to the Wal-Mart Grocery app. With the Wal-Mart app you can choose your pick up time before you waste time choosing items for your list. I have always loved Giant Eagle but Wal-Mart’s grocery app is so much better and easier to navigate.

Every problem that could be faced was.. I made my order on Thursday night/Friday early morning. I was scheduled for a Saturday pick up from 4 to 430. I showed up at roughly 4:05 PM. I was told my order wasn’t ready and it will be prepared for PU Sunday. This was really not a good solution for me as I do not have a vehicle or a car to use at my leisure but I always make do. When I called on Sunday, today, my order was now canceled. I am very disappointed at this easy curbside pick up. I spoke to the store manager, Jerry, he was very helpful and kind. I fully hope my pick up is available on Monday. I’m so very frustrated with how NOT easy and NOT simple this curbside pick up has been for me. We needed food on Saturday. We have had to make do with peanut butter and jelly sandwiches since then. Hopefully, my order will be filled and prepared for PU Monday and I can finally be done with this “easy” curbside pick up. Sincerely Yours, a disappointed shopper, Adriane Simovic

Good but could be MUCH better. Why does it just remove items from the cart without any notification?!? I assume the items became out of stock from the time I added it to the cart but before I place the order but not telling the customer an item has been removed is unacceptable!! Every other store has this feature!! Why isn’t the order in the app updated to reflect the changes the shopper makes when fulfilling the order?? There’s no record of what was substituted or removed except for the paper receipt when the order is picked up! There’s no final total amount except on the paper receipt! Why isn’t the order detail updated and the customer notified? Again, other stores do this - Kroger, Tom Thumb, Target, Walmart. The app is only partially designed and needs to be improved!

I hate the online checkout process passionately. I have wasted an hour and a half trying to get my payment to be accepted when it has work successfully just last week. I kept getting the error your order cannot be processed successfully sorry for the inconvenience!(no you're not or you would fix the website already) This is a recurring problem. I refuse to keep it reinstalling the app on my iPhone every time I want to place an order and then have to reenter my debit card every time. There seems to be a problem with your side returning of the correct information because there's nothing wrong with how I enter it I'm not that stupid! It's also irritating to have to enter my snap card every time when I don't elsewhere. You also cannot add an item and have it covered by Snap once you have already submitted the order it has to go on another form of if it takes it at all!!!(I am disgusted) I will be changing my business to Acme. My time is worth the extra drive.

Worthless.. It is impossible for me to believe that for the past 16 days, checking twice a day that all dates and times for the next 5 days are filled. That must be a problem with the app. Giant Eagle developers must look into this because I’ve had to go into the store 3 times during the past 2 weeks. There is Nobody in the curbside pickup lanes. Plus when I walk by the area where the pickup orders are stored, there are 1-4 orders ready. How can the app state that ALL times and days are all booked up when it is clearly not the case??? It couldn’t be that Giant Eagle doesn’t want to be bothered with curbside during this period that we really need food and supplies. The app must not be working right. Remember “we are ALL in this together “???? Hmmm

Digital wallet disaster. I loved the digital wallet to hold gift cards. The ability to add physical cards to the wallet was short-lived. Still, I persisted using the e-gift cards purchased through the app and stored in the digital wallet. I was a loyal user. The balance of some cards and be updated. I tolerated this. The app malfunctioned and I feared that all my digital cards were lost. I panicked, called Giant Eagle, sat on hold and eventually found No satisfying answer, but after a few days it would function again. This would repeat itself, and sometimes I would have to delete the app and reinstall it to gain regain function. It was always scary and frustrating, but I persisted. I began printing out copies of all e-cards for fear of losing them digitally. Now it has been about a month of waiting for the most recent glitch to be resolved and I am simply done with this app. They have finally burned through my loyalty. The gift cards in the wallet can’t be read, scanned, or deleted. The company sent me a print out of codes and PIN numbers from the day of my request. When I call the company there seems to be no dedication to fixing this problem. I seem to be more motivated than they are. I no longer trust the app and am reverting to purchasing only physical cards. I’m very disappointed.

Time to fix the bad issues. I love my curbside pickup at giant eagle! That being said, the app needs some fixes. I usually pay with PayPal, super reliable, but sometimes I will do that and then I will be alerted that suddenly my time slot is no longer available and I have to do the entire process again. It would be great if I was just given an alternative time slot. Also I don’t understand how my time slot would be unavailable within a minute. Seems weird. The biggest issue I have is the sale prices. You have to keep referring to the ad to know what the special price or deal is. When I choose Diet Coke it would be nice to see that it’s 3 12 packs for $12, not the individual price of $8.79. Please fix these issues. Also an add on would be super without having to check out again.

Love online shopping!. The Giant Eagle app saves me so much time going to the store with two little ones, especially during the pandemic. My orders have always been accurate and the shoppers leave the communication open by texting you while they shop, so there are never any disappointments. I love that I can just pull up and pick up my order when I get there. My only critique is it would be nice if there was inventory update for specific items in stores through the app, so we can know what’s there and what’s not.

App mishaps. I have no choice but to use the app because it’s my grocery store of choice and I really like the curbside pick up. However, it is hit or miss with whether or not the app is working properly. There should be some option to have alphabetical listing of the food so you can access items and figure out where things are more readily. Lately the issue has been after I place an order and go to start a new order, I pick one item and it doesn’t let me pick any other items and I have to delete the app and reinstall the app in order to be able to place my next order. Quite the pain.

Life is Better!. I -love- this app. I haven’t been in the grocery store in months, because of it. I’m a single guy who has a dog named Lenny. I hate grocery shopping, and I like Lenny. I order, I go pick up, then me and Lenny sit on the porch and enjoy coffee and Beggin’ Strips. No bugs, great selection, great service during pickup, meal plans and recipes me and Lenny can try, my rewards count and are tracked, my favorite items are remembered…. Seriously, download this app and use it. It will change your grocery shopping life. Well done to the developers! As a software engineer, I appreciate a friendly UI and solid and robust backend, and this app delivers.

Customer service and display in app. When listing total items it showed 22items ((but 58 actual count))? Took me many orders and wouldn’t use it for awhile cancelling time as I thiught ordering thus way didn’t add up right! Please show the “”22 product items/58 total in order”” so it doesn’t appear to have wanted to bill me and not deliver “all” the selected items! BUT you are doing a FANTASTIC JOB MUCH APPRECIATED! Camp Horne Rd is champion for me as they all are doing an outstanding job! I am a senior/ LOVE MY GIANT EAGLE STORES AND THE WONDERFUL PEOPLE YOU HAVE HELPING TO KEEP US FED WHEN NO ONE ELSE IS ABLE TO HELP! Bless you all with good holidays and prosperity in these trying times! Virginia

Pick up times should be picked before shopping. I feel Giant Eagle has a nice she personable pickup service. All the humans involved are wonderful. This app definitely needs improvement. The search options are weird and it’s very annoying that we have to shop for our entire order before even seeing the available times. Simply stating the next open date is not good. Customers should se all upcoming dates and times. It’s a huge inconvenience when you spend the time to do an order just to see you can’t make any of the available time slots work. Also, it’s great that the shoppers communicate with us about what we need to add or change on our orders...but I’m rarely available to text back and forth when they start messaging. This app needs an option to edit your order up to a certain cut off time. I always realize I missed an item I needed to add to my order. This app needs to offer an edit option. Overall, the service is good. The app is definitely not good.

My new way of grocery shopping!. I’ve tried Instacart and Walmart and nothing comes close to this Giant Eagle shopping!!!I get assigned a personal shopper who text me as they’re going through the grocery store to let me know if they don’t have what I want possible substitutions to check to see if I wanna add anything on and then it’s delivered right to my front door bag so nicely and I have to do is carried into the house for my porch I don’t think I’ll ever go back to the grocery store again!

In need of serious improvements. This app is horrible and frustrating. When shopping online for pick up this app fails nearly every time to process credit/debit card payments, forcing me to use PayPal instead. Search feature won’t return Granny Smith apples when searching for green apples. Also searched for flour street tacos and the app returned only two varieties, neither were simply plain flour Street tacos. When clicking on one I see in the recommended the exact match. Needs some serious improvements. Furthermore when shopping in the store the app will not tell you where products are located like so many other shopping apps. Not sure who is reviewing/using this app but a 4.8 it is not.

Available pick up. My 1st time using and while this isn’t the best time to be a new user - the available pickup times that show available were not available. Each time I was able to select another time - the credit card info all had to be entered again. This was a learning experience to say the least and at 73 years old - slightly challenging. Just glad this service is offered and am anxious to see what’s going to be placed in my car when my selection of time and date comes up!

Works great mostly. Love that they have finally created an app for this, however there are still a few things to be worked out. Some ingredients that I know are available using the website still don’t show up on the app. Alcohol was finally added but when you try to check out you get an error message that your order could not be processed because there is nothing set up to age check for the beer,wine etc. Still the app works well for what it is designed for and is especially convenient for online ordering.

Review. Due to a worldwide pandemic, it is necessary to change how we live our lives. Shopping for groceries has become more difficult for a lot of people. It is a much needed convenience to be able to submit a food order and be able to pick it up at a designated date and time. Being a senior citizen, it has made this stressful time in history, easier. I have been pleased with this service and with the workers that make it possible.

Last upgrade made things worse. The check box on each item for substitutions very unstable. I have been told by shoppers that because I type instructions in the notes box that it causes the app to be unstable. So I am getting doubles of items I did not ask for and the substitutions allowed box keeps blinking on and off for different items so I am also getting substitutions I don’t want. So I have to write NO SUBSTITUTIONS in the notes box. Easier to use Instacart! Have deleted it and reinstalled it and rebooted the phone. The NO SUBSTITUTIONS AT TOP OF THE APP NOT WORKING AGAIN??!?? I even mark the do not substitute for each item but it’s still showing best available as choice.????

Total Waste Of Time. I just spent 2 hours building my first Curbside order, and when I went to select a time to pick up, there were no open time slots. So I selected the next day. It too, was completely filled. And the next day, and the next. Not counting today, the next 4 days were all completely filled. So I chose to have them delivered. Nope! The next 4 days for delivery were also filled. They only give you a choice of the next 4 days. That’s it. I can’t pick them up and I can’t have them delivered. I just wasted 2 hours.

Weekly add no longer in print and no longer on the app. I contacted GE through the app because the pdf file of the weekly ad hasn’t been loading. “Come back later” is the message every time. GE’s response was to use a different browser! So it doesn’t load on the app and I’ve tried 2 browsers. Still doesn’t load the pdf. I don’t have time to scroll through the list of sale items. I want to scan the weekly ad which is a lot quicker. Needless to say I have been doing a lot less shopping at GE. I also shop for some neighbors, so GE is missing out on 3 household’s purchases. I’ll stick to BiLo, their online pdf is available every week and they’ll mail you one if you request it.

If you use voiceover, this app is difficult to navigate through.. I have used different strategies to make this app a somewhat usable experience. If you are totally blind and decide you want to use this app, you have to do the same. Browsing through isles is impossible. The app developers haven’t told these things, but nothing changes. And this is why I’m giving it the bad rating that I do. The shopping experience is not a pleasant one at all to me. this app used to work much better with voiceover, and although the developers have been told what to do to fix it, things remain the same.

L Pylinski. I’ve been using phone for a couple of years… I have mobility issue and can’t go through store this app is really necessary. It hasn’t worked for over a month and I haven’t gotten any resolution either through local or helpline. I’ve tried every suggestion provided with no avail. I’m past frustration… and have consistently been told that no one can help. That’s both at store level and the 1 800 help line. Let me emphasize that everyone has been very patient and kind and that I worked my second job in the grocery industry so I know how difficult it is dealing with customers. All I’m asking is that I have someone please HELP and not be referred to an automated system or tell me that that they’ll file a report.

Fix the substitution system. The new system of substitutes doesn’t make any sense. More often than not the limited 2 suggestions for substitutes aren’t remotely what I want. I would much rather the shopper ask me or to be allowed to select from any item I wish on the app as a substitute. Maybe offer 2 suggestions and then have an additional option to pick my own substitute. Also, give an option for substitute quantity so if they need a certain amount of a product, they still end up with the quantity they need even if the package size is smaller. But some may only be getting a larger amount due to a sale. This new system is too constrained and is terribly frustrating.

Something has gone wrong with this app. I used to love this app. I’ve been doing curbside pick-up since before COVID because it’s such a timesaver. But this past week the app has malfunctioned multiple ways. First it wouldn’t place any items into the cart. A couple of days later it let me add items, but I couldn’t pay. Tonight I got as far as hitting the pay button- but it scrolled endless and would not go through. I hit cancel, tried again and the same thing happened. Finally I uninstalled and reinstalled the app and was able to place an order. Hopefully it’s stabilized. But I wasted a lot of valuable time trying to get it to work.

Glitchy. I find myself continually needing to close out of the app snd reopen during the course of placing an order. If I view the ad for instance and then want to go back to use the search feature, it glitches and will not allow me to click search. If I search and then go back to home and try to select a department to browse, I cannot click on anything without closing the app and reopening. Rather annoying but still more convenient than dragging the kids to the store. It just takes 15 minutes to place an order instead of 10.

Can’t log in, clip coupons, or order. Every time I have used this app, I have not been able to use it to its full capacity. I’ve tried uninstalling and re-downloding and closing and opening the app but nothing changes. The app shows that I have four notifications on my profile. When I tap on my profile, it tells me to log in. When I log in, it tells me if I have an incorrect password, but when I get the password right it just pops me right back into the app with that “log in” button still there, like I didn’t just log in. When I want to clip coupons, it opens up a web browser page like it’s going to take me to a login screen, but it is only there “loading” for a second before snapping me right back into the app. Unsure what to do at this point.

Deletes your items in cart. I use to use this app to order my groceries all the time. I would through the week add the items to my cart as I run out of stuff and at the end of the week I would checkout and not have to go through and find everything at once and that way I don’t forget anything either. But nowww you guys did something where the items in your cart don’t even stay in there for 24 hours. I added a whole list of stuff to my cart yesterday around 3pm and this morning at 8:30am I go to check out and NOTHING is in my cart now. Nothing I add yesterday is in my cart. The app cleared my cart. So now, I’m not even getting my groceries with you guys. I’ll just go to the store by my house, acme. Fix this problem please.

I’ll wait.. Too many issues and too cumbersome to use. There is no place to enter notes for shopper or for special requests like there is on website. Notes and special requests are especially needed if you use mostly fresh ingredients or use the butcher/seafood counter a lot. Search results pull up things totally unrelated no matter how specific you are. Don’t want to have to type everything, especially since you can’t rotate screen for easier typing. Still don’t have all items in search results, not even Giant Eagle’s own brand of things that are in the store(e.g. Giant Eagle Half & Half in all sizes, not just gallon size)But that’s a problem on the website too. For now I’ll stick to the website and try the app again after more updates are done. Seems like this was thrown together quickly and you want your customers to fix it for you.

I miss shopping the ad. I find the app more frustrating than helpful. I used to use the website and it was much more user friendly. I typically only shop the ad and my previous order history, the way to shop the ad is beyond frustrating. While it’s nice that they added the additional items below when you click on say 1 flavor of yogurt it suggests other flavors... instead of having to scroll through or manually search it... the app sometimes lags and when you click on an item it will show a completely different product. Like today I clicked on a coffee to see what flavor it was and it had yogurt pop up. It really makes it frustrating and time consuming to shop. If you made it so we could shop the ad, like view the ad. Click the item you want and all qualifying items pop up that would be much more user friendly.

Time slot issues. I really wish you could see available time slots prior to creating your order. Today it did state there were “times available” but did not state specific times. I spent quite some time building my order only to find at checkout that only the last slot of the day was available. Had I have known, I would’ve just gone to the store instead of wasting my time ordering online. I know the time slots might change in the time it takes to build an order but at least you could see at a glimpse if the times available are something you can work with or if you should go a different route.

Yuk!. This app is the worst! It is too difficult to scroll through the hundreds of items, takes hours. What happened to being able to get on the Weekly Ad and order from it? That was so much easier. Even ordering from my favorites takes eons and the constant having to scroll through is painful. You should totally scrap this app and go back to the previous format. I’m shopping on the Walmart site from now on. You guys really missed the target on this horrible format.

Mostly happy. I’m thankful for the opportunity to have my groceries delivered to my home. However, the site could use these improvements: Show a list of items from my past orders for quick reordering. Under food categories such as produce, have a box to click for organic. Shopping by a particular isle, please list all similar items, such as dinner napkins, in a row. As it now stands, one brand of napkins shows, followed by one brand of toilet paper, followed by Dixie cups, and so on. This makes for time-consuming and frustrating shopping — too much scrolling.

Exceptional Service. I have had nothing but exceptional service every time! I love the fact that I get texted when the orders are being filled and I get asked about substitutions they are offering so I can make the decision instead. Everyone has been incredibly kind, helpful and have gone out of their way to ensure I’m satisfied even when the error has been mine. I love shopping here and refuse to use any other curbside service because of the incredible job everyone does!

App is difficult/behind the times. Difficult to be able to tell which items are on sale on the app. It doesn’t list the sale price it just says it’s on sale so I have to keep going back to the online ad to be sure of what I am buying and the quantity needed to be able to get the sale price. Also, too many items that you carry in store are not found on the app. For instance if you search “goldfish crackers” only two flavors show up on the app! You really have to dig to find the rest of the flavors, I believe you have to search “pepridge farm” instead of “goldfish crackers”to see the other flavors. How is a customer supposed to know this and why do we have to keep searching?? This happens with many items. Same with the Lysol wipes. Not all the types show up on the app and you do carry them in the store I’m shopping at. It’s frustrating. You have to keep trying different descriptive words in the search bar to find the items you are looking for and hope you can find what you are looking for. No other store website is like this. It’s a struggle to find the items I am looking for. So I end up shopping elsewhere or not buying everything I need from giant eagle. You should be able to simply search for “Lysol wipes” and all the Lysol wipes should show up. I don’t have time to guess and search anymore.

“INNOVATION” Because you are always trying, we always make it together!. I’m new on the App. I would like to know where the drop down menu for the notes, on six items, which I wrote, disappeared to? I don’t want to hide my notes, and I do hope my shopper sees the notes, if not, it will cause problems. I did find the notes if I moved the food item slightly to the right, on the screen . If you can help with that issue on this order, I’d be grateful. And, let me know how to access the drop down menu myself. I am going to love this App, the more I use it. I did, however spend a great deal of time researching items, and the App.. I can’t do this every time, hopefully I will get better at it. I do love being able to enlarge product to see the fine print for the number of items in a package, and, the ingredients in a package, as well as nutrition information. Giant Eagle has terrific employees from the bottom to the top, for it is very evident in your service, your new ideas, you keep improving in every way! Now If prices wouldn’t keep going up for all of us, I’d be a very happy camper, I’m sure you would be too! Thanks for everything!! Jan

Need option for tipping. I have used service both delivery and pickup. It is great service. I wish there was option to tip, especially to tip driver for delivery. My first time used i thought i would have option to tip and review after delivered because i like contactless option . But there wasn't and i felt bad i didn’t tip driver when he was here. I used a few delivery services during this pandemic due health concerns. Was hapoy to see GE offer this cause i love your quality of foods. And we are grateful to have service and would like have option to tip as form appreciation.

App is wonky. I searched for several simple items like celery and potatoes and the results only showed canned tomatoes! I searched for Chobani yogurt and no yogurt came up. Izze sparkling juice - maybe you don’t carry it any more - no options for any sparkling drink worked. I’m frustrated and going to go with another store’s app. Last time I used Giant Eagle’s app there was no way to add to the order before the day of pickup and there was no option to choose substitutions by item. Sad. Hopefully this has been corrected, but I won’t find out this time. This app needs some serious improvements. :(

Really buggy & frustrating to use. Took three or four scans for it to finally recognize my card, then it kept wiping the number every time I clicked away from the field. Finally got past that and tried to use the list portion so I could keep my groceries list in there. there is a scan function to add to the list but when you find the item your only option is add to cart which doesn’t put it in your list. The app seems to be badly thought out and doesn’t function like you would expect- I will continue to use a third-party grocery list app instead since this isn’t worth the time or frustration

Item sort and item listing and item value. Has the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if i could do the same through the app. These changes would make this a 5 star app for me ( and in my opinion, for everyone). These sorts should be the default for everything.

Curbside pick up at Giant Eagle is awesome!. I actually look forward to getting my groceries each week. It is easy to use the website to select my items. The store has most of the items that I need. I schedule my time and I let them know by text that I’m coming. It only takes a few minutes to get my groceries in the trunk of my car. And I am on my way. The staff is friendly, courteous and professional. I have using this service for a long time and recommend it to everyone.

Needs a lot of improvement. What I would like to see mostly is a way to sort search results. I don’t see that they’re sorted in anyway and it’s painstaking to go through all of them. Also, some of the descriptions on the initial search aren’t there. For example, if you search for “foundation” there will turn up results like “bare minerals escentuals fairly light foundation” and then just “foundation” and a picture of what it is. More consistency with that would be great. Also, it doesn’t seem like all the products are listed. I’m not sure if that’s a store thing, or if just that’s what is available for pickup or delivery or what, but for example, Walmart has every single product listed (perhaps because you can shop online) but sometimes I like to make lists to see what I’m going to get later at the store so having more products listed would be helpful. Lastly, it seems a bit unorganized and hard to navigate. With several modifications it has the potential to be a useful app.

Nice app but. How do I know WHEN my deli meat will be cut if I can’t get a time slot until the next day? Can I specify when it should be cut in the notes? Will they actually shave or chip the meat? I don’t like sliced meat. The whole point of me downloading this app at all is because EVERY TIME I go to a giant eagle after work - I’m talking weekdays after 4pm but not before 4:30 - the deli is ALWAYS CLOSED!!!!!!!! The deli meat I want is NEVER in the to go section or it’s always too much/too expensive. WHY?!?! I’m sorry if the deli people have called off, but that’s what supervisors or managers are for. You get in there and you fill the time slots so your customers can keep their trust in you and not have to go to a different store. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

The only thing missing…. This app is good. It would be great if it had an item locator included. It would be nice to type an item into a search box and the app tell me what aisle it is in in a particular store. Home Depot’s app and Lowe’s app has that ability. I’m familiar with the Giant Eagle stores I shop in, that’s why I go to them. Every once and a while I get “brain fog”, and don’t know where an item is. Instead of wondering around the store like I don’t know where I’m going or what I’m doing. I don’t want to stop at the service desk with a list of items and ask “where is this”. The people at the service desk have enough to do without being my shopping buddy.

What happened to this app?. For years, the app worked great, but lately it’s giving me trouble every time I’ve tried to use it. I’ve had to uninstall it and reinstall it on all my devices, multiple times. It doesn’t want to let me put items in my cart sometimes, and sometimes refuses to acknowledge my home store as valid. Sometimes it won’t show my “reorder/buy again” list. Bottom line is, for three months now, I’ve had to uninstall/reinstall it every time I’ve tried to place an order, because it’s been glitchy every single time. When it works right, it’s a great app and a great service, but for the past several months it’s been really frustrating.

Nothing has changed since last review. This App has aged enough that it makes no sense how much it lacks! Search “still” not working properly i.e. item return are not what you’re looking for; search not working at all (just cycles) and the list goes on. The Developers should merge to One App for Giant Eagle! The new feature of earning an extra 150+ is not well developed and should have been held until it was working properly. Insufficient to say the least and, the confusion of 2 separate Apps leads to the strong argument of: One App! Recovering from major surgery, I changed store location in order to have groceries delivered. Even received the new feature of “adding a tip”…my order went into pick up at store, leaving me no other option than to drive, painfully and on narcotics, to the store, having to carry groceries in the house. Upon picking up the groceries and reporting that my order was “delivery”; the GE employee said “we were wondering why there are no deliveries today”.

Works but good luck searching. The good: We can order groceries for pick up. Usually we get what we ordered, but that’s a people problem, not the app. The bad: everything else. It logs me out randomly, but doesn’t tell me. If you add stuff to your cart, then notice you’re logged out, that stuff is gone from your cart after logging in again. Searching is just the worst. Try searching for “cage free eggs” and laugh at the terrible results. Results are ordered randomly. You can see variations on a product, like size or count, and have to find the exact thing in the list. If something is out of stock, it’s just missing entirely, no different from if Giant Eagle doesn’t sell it.

Needs some upgrades. I have used a couple of other grocery apps, and this is the first one I couldn’t click on the product photo to zoom in (or have multiple product views/photos for one item). Sometimes it’s hard to tell the difference between two products and a zoom option would be nice. Also, I’m surprised you don’t automatically put your brand at the top of product search results! Wouldn’t you want to put the Giant Eagle products first for brand loyalty? That, and the high probability that customers would choose the Giant Eagle brand product more often instead of having to scroll through the list. As the wife of a team member doing the shopping and looking for store brand products, I was surprised this wasn’t already built in! Overall, not a bad experience but could use some improvement.

Gets me my groceries!. I love to order my groceries for pick up and have done this at different stores across the country for years. The app is good. I like that it saves my notes from previous recent purchases. Some features that would be better are if I could extend the time on my reservation because I put lots of notes about substitutions. Also if it kept my previous purchases longer and brought them up when I searched for the same item or brand again would be great. All-in-all it’s a solid app.

Not useful if your not ordering online. I liked it when the original giant eagle app showed the weekly specials and you could tap an item to put it on a shopping list to use while shopping in the store. This new app does not provide that. Instead it puts it into an online order which is useless to me since I am not looking to order my groceries for pick up or delivery. If you are looking to do an online order it may be great. It also makes it more difficult to look at what’s on sale because it breaks everything down into individual items such as if there’s five flavors you will find it five times in the weekly sales list but it’ll be separated by many other sale items. So it takes too long to look through the sales. I find it easier to just pull up the giant eagle website and look at the weekly sales on there.

Always good. Ever since COVID hit, we began using online ordering and curbside pickup. It has always gone well. If they are out of something, we receive a text notifying us and wanting to know wis we want to substitute something. We receive a text and hour before pickup time as a reminder and 15 minutes before where we can indicate we’re on the way and just a click to tell them when we arrive. The people who load our groceries have come to know us and very friendly.

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Please add product location. Please add in-store aisle locations with product lookup. Other grocery store apps have had this feature for a while. It’s immensely helpful if you’re new to the store or are looking for something unusual. It’s frustrating to wander around the store looking for the item or an employee when you should be able to find it in 2 seconds in the app. Even better to be able to look it up ahead of a store visit to save time.

I often receive outdated items!. Please ensure that the food items you send are not close to or overdue to their expiration dates. Sometimes I receive outdated or expired date items. When I pay for food, just as if I were in the store, I want the best quality for my money. Whether I’m in the store or placing an order on line, I expect my food from Giant Eagle to be great. Thank you for all you do, be blessed.

Great app, but image details blur. App is great, easy to use. My only couple negatives are that the image quality is poor if you try to zoom in to look at details like nutrition. Also, some items have nutrition and ingredients listed in info but others don’t have anything listed with the item and I need that at times to help decide.

Curbside pickup. My complaint is my orders are usually messed up. I’ve gotten other peoples groceries that where clearly marked with another’s name on the bags. 24 packs of coke claiming out of stock and when I went in the store there was clearly 24 packs. Yes I looked! It’s frustrating and when I order I assume I will not get all I ordered and someone else’s items. Please pay attention to detail.

Great service and wonderful staff. We have once again became ill in our family. You have been so good with letting us know if substitutes are available. When groceries are prepared and when needed delivered, service has been outstanding! I am disabled and the tightly pack my bags in paper first with plastic inside to make it easier for me to handle. Thank you Giant Eagle and staff!!

Rude and unhelpful. I have never used this app before really wanted to try the curbside pickup as I work a physical job. Tried to place the order on two different devices and would not go through. I tried texting their help service and was told to go to FAQ page?!? How does that help me anyways I tried calling your customer service number and the man was condescending and rude. I was told that it wasn’t an app problem but my card until I explained my card has been in use for well over a year without changes then was told to retry and hopefully it’ll work. Waste of my time...

Not sold on this app. I want to like it, but I’m not there yet. Searching for items is difficult and the results aren’t complete. That you need to install TWO Giant Eagle apps to add ecoupons is just weird. I want my entire shopping experience in one, easy to use app. The curbside time slot availability should be upfront, not after you load your cart. Item sizes and weights should also be clearly marked while searching. There is no area for special instructions for the shopper, which is essential, especially when dealing with deli items. ugh. Sadly, I agree with many other reviews that the Walmart app is much, much better. I would rather deal with Giant Eagle. Please fix your app!!

Too many bugs in the app. The worst problem with the app is that the “allow substitutions” checkbox and item comments in the cart are extremely buggy. If you attempt to uncheck the box, it will either take 2 attempts for it to uncheck and/or it will randomly toggle the check box for half of the other items in your cart. It’s also hard to type comments because your typing is constantly interrupted by the app trying to save after every 3 characters you type. To add insult to injury, the “App Support” link in the App Store points to a bad url.

Borderline unusable. I’ve been using the app consistently for the past few years, and until recently was perfectly satisfied. In recent weeks, the app has begun to freeze so frequently that I am unable to complete an order. I literally have to close the app and reopen it twice for every item I add to the basket. It is now officially faster and easier to drive to the store and shop. Unfortunately, with immune system issues in our household, this does not appeal. Will have to use a 3rd party service or Whole Foods.

Waste of time. I downloaded the app to use the digital e-coupons in store. They are supposed to be automatically applied with your advantage card once you “clip” the coupon. It didn’t work for me. I contacted app customer service and explained that it was for a $1.00 on top of card savings of $1.50 (that is what the sign by the product said). I was looking for information about why it wasn’t automatically applied. They emailed back saying I had gotten $1.50 off, obviously not understanding or addressing the issue. I have no confidence that it will work in the future so I just won’t bother with it anymore.

I upgraded my ios to 13 for this garbage?. Not sure what was wrong with the mobile friendly version of GEs website. It always worked fine. This app is terrible. You can’t filter by name, or price, or brand. You can only view whats on sale for a particular department. Thats worthless to me. I used it for a total of 5 minutes before writing it off. Its clunky, ugly, and the items are all over the place. No thanks.

Shopping list section UI suggestions. The shopping list section of the app is handy, but its UI can be better, especially when reusing the “Got it” items for the next store visit. It should be organized by aisles, and it’s tough on the eyes to re-add “Got it” items to the “All items” section after it’s marked as got it. I suggest you move it to the “Got it” area (no strike-through) and retain a miniature version of the product image.

Unbelievable. Seems that a grocery store chain this size would be able to provide service to all the customers. Seems that they only provide so many time slots each day of pick and delivery. The current dates and times are complete purchased as far out as the app with allow a customer to schedule. If there isn’t any open time slots available with there current hours of business, then wouldn’t it make good business strategies to increase the stores hours? I’m from the west coast where most grocery stores are open 24 hours to better serve the needs of the community.

Giant Eagle App. This is one of the most horrible apps I have ever used. I use other grocery store apps weekly, and none of them give me the issues that this app does. I only use it to order groceries for my mother-in-law and use her SNAP card. It always takes multiple tries to check out my order. The app will save my credit card info, but not her SNAP card info, so I have to re-enter it every time. Then, the network isn’t connect and then oops, something g went wrong. On average , it takes at least 10 minutes just to complete the checkout process. It is super frustrating to deal with this when other apps have no issues at all.

Beware. Fist time my orders went through 3 times despite it saying failed at this time. I received 3 confirmations. 2nd time it took a wk of checking every hour to receive a pick up time. Understandable during this time. But when I finally got a pick up time. My order didn’t go through and I wasn’t aware of it til the day of when I didn’t receive a confirmation. Customer service said oh well knowing there was no pick up times for another wk. . So after being quarantined for for 18 days I was forced to go to the store. When you try to do everything right and an app and customer service lets you down. Kuhn’s here I come. Bottom line this app screwed me twice..

Very pleased. We began using curbside pick up during the pandemic, bc of our age. We have been very pleased with the service we’ve received. We have arrived at a variety of times, always on Senior discount day, and though we have occasionally missed out on some sale item, our personal shoppers have always stayed in touch to find substitutes when possible. We live in Ambridge but it is worth the drive to Aliquippa for the kindness, service, & selection offered, as well as the Senior discount. Ray & JeanMarie

Having trouble finding items. I like the convenience of using your Express Pickup but I can’t find all of the items I’m looking for. For example, I wanted to buy some brown sugar but when I search for it, I only get items that are made with brown sugar or have brown sugar in their name but no just bags of brown sugar. It happened with one or two other items also, but I can’t remember exactly which ones??

Order platform is not as easy to use as Walmart.. Please streamline your online grocery system. It is not very easy to navigate, especially compared to Walmart. I prefer GE but have chosen Walmart on occasion to avoid the hassle. I don’t understand why you have the app to place an order but have to go to curbside express to edit.

Disappointed!. The app rereouted my order to another whole giant eagle twenty minutes away. The shopper said “this happens all the time”. Added over an hour to my original trip considering I went to the location I ordered my order from FIRST. They do nothing to accommodate you for their mistake.

Requires Tenacity. This app is a royal pain. The store aisles are NOT organized like the store. Instead it’s like a truck plowed through each aisle and left everything scrambled. The search for toilet paper turned up Revlon mascara - basically nonfunctional. Took two days to get the payment to go through, when attempting, the payment page wouldn’t load. Overall, very poor app and needs much organization and refinement.

Curbside pickup!!. Since the beginning of the pandemic this Seven Fields Giant Eagle has always been the grocery store to count on for not only groceries but other needs like tablets of paper, pens, Kleenex, etc. The personal shoppers are A1. Always friendly and very helpful with contacting me with substitutions if the item I listed is unavailable. It continues to be a service I use frequently. Thanks for all the wonderful service you continue to provide.

Much better. I shopped online with giant eagle about a year and a half ago. I found it cumbersome, but it worked. I’m not sure if the app got better or if I got used to it, but I found it much easier to work with at this time. It was easier to search for items and find what I wanted.

Great Convenience for Busy People. They are good about contacting me with any questions or possible substitutions. The shoppers have almost always done a fabulous job picking produce and meat, especially when I include preference notes on the order page. I am a busy teacher, and I really appreciate their prompt, personable, and reliable service.

Amazing is the best word to use!!. I feel so blessed and grateful for this wonderful, wonderful service Giant Eagle provides! The staff is incredible! Delightful, sweet, conscientious and so considerate! Corporate offices of Giant Eagle should be so very, very proud of these wonderful people! Always with a smile and the Harborcreek Store where I shop is excellent in service! Never met a mediocre staff member yet! Kindness permeates here! A trait rare to find and much needed in our world! God bless you all!!

Great service. I always use giant eagle curbside they pick out my best produce and always give a professional courteous service. Great team members. It would be awesome if we could use our giant eagle coupons when we were cashing out on the app but they said if I leave a note, they will come and get my coupons before cashing me out, which is unbelievably awesome

Please address search function. The search function is really clunky. You need to use very specific words to find the correct item. If you don’t know how an item Is logged, it’s a real pain to find. It took me ages to figure out I needed to search “deli meat” to find packaged, sliced lunch meat. To find 2% milk, if you search “2 percent milk” you get other dairy products. If you search “2 %” you get milk, but not all of it is 2%. It’s really unwieldy.

Great app but with one problem. Great app with one of the best selection of groceries out there. Only problem is that when I want to add my advantage card to the app why do I need to sign in with email and password. Is there an option to just scan the advantage card and then it will automatically sign you in. Who knows but hopefully that will get fixed for this all in all great app

Meat. I wanted to purchase thick sliced ham but I couldn’t get it to come up for me. Maybe I need to list it under something else I’m not sure! But I’m glad you offer this because I shop at giant eagle on ButlerRoad and this might be the difference to, but I only like Marburgers milk or Deans milk and a lot of places that do this curbside pickup do not carry it. But I will have to make a stop on my way home for the ham and other meat products. Thank you, Connie Duncan

Need to see pick up times in advance. You need a way to see what pick up times are available prior to beginning order. Countless times I have gone through the entire ordering process and then found out there were no pick up times early enough for me to get my order before dinner time, so I end up having to go to the store and shop myself any way.

Little functionality for searching and sorting. This app is far below apps like the Target app that will let you sort products by brand, type etc. This app doesn’t find most products. For example I had to try several different ways to try to find frozen fruit. One option brought up just produce; another brought up only fruit bars. I tried to search for chips and limit to a couple brands. This would only let me select one brand at a time.

Shopper Does NOT Inspects Items Carefully. I have been very disappointed that the shoppers do not inspect the meat and produce items carefully. I have received on numerous occasions rotten fruit, molded produce and dark meat that is dark (brown) and smells. My shopper who did not give me credit as she promised. I threw away “country ribs” and creamer that I had paid for. I am a widower and do not need the Giant and Super large sizes unless I specify it on my list.

Great idea that needs a little work.. It would be good to see the aisles of the store to provide a virtual in store experience. That would make the transition from being their to being on-line. For some reason, the website doesn’t access my iPad “vault” with card info so I have to fill out all the info manually. There needs to be more people working the system so there are more open dates and times. I don’t mind the two days ahead, but then to have to pick-up late in the day is a problem.

Amazing better than Kroger’s!. Giant eagle curbside pick up is amazing they send you pictures and ask before substituting also 100 times better than Kroger! Giant eagle always have what you order friendly staff I switched from Kroger’s to giant eagle about a month ago yes it’s a little further drive and a little bit more money but it’s worth having your order right and in stock!

Garbage app. This app is complete garbage!! You can’t make changes, you have to go to the website. Then when you go to the web site you can’t make changes on the phone you have to use a computer and even then it’s iffy on whether the changes will take place. If you call them on the phone, the link to the customer service number doesn’t even work! Calling you store doesn’t help either so now I am stuck with items I don’t need anymore and can do nothing about it! I would give 0 stars if I could

Our system can’t complete your order. We’re sorry for the inconvenience.. Up until last week we had no issues with the app, until June 18 when the app and website consistently stated “ Our system can’t complete your order. We’re sorry for the inconvenience.” We contacted giant eagles IT/customer Service department with no solution to the issue. We have tired multiple credit cards and got the latest download, 6 days later I still can not place an order. I have a newborn and due to the virus, I will not go into any store. I have turned to Walmart app with no issues and cheaper prices.

In Stock or Not?. So far, I have no way to find out if an item is in stock or not. I spent quite a bit of time shopping on the app, chose over twenty items, when I got to the store, only two items were available. Everything else was out of stock, and I didn’t find out until I got there. What a waste of time. Your app is definitely not ready.

Thankful. I have used Chardon’s Giant Eagle for CurbSide pickup over th3 past year on and off. What I really appreciate is the communication from whom ever is doing our order. If products are out, I get asked if another similar product will be okay - always a photo accompanies, so I can be sure of the price, size etc. I feel like personal care is put into every filled order. Thank you all, for everything you do!

Curbside pick up crew rocks ,,,. I am so very impressed with the customer service provided by your staff. They text me pictures of what is available when something on my list is not available.. One of your shoppers even texted me to let me know that the milk I wanted was very close to expiration date offering an alternative…. I cannot say enough good things about your curbside pick up crew !

Online ordering quit working!!. Giant Eagle app for iPhone is no longer compatible with IOS 12 phones like mine. I can’t place a new online order and Giant Eagle is telling me that it isn’t their problem to solve. Meanwhile, their competitors don’t have this backward compatibility problem, and their full-featured apps work fine for me. I completely reject Giant Eagle’s advice to me to buy a new cellphone! They told me that “isn’t their problem”. I have a less expensive solution - but it will cost Giant Eagle my 20+ years of loyalty. Good bye!

Waste app, no gift card store option anymore, super slow. It just logout every now and then, super slow at the self checkout line, Worst part is they removed gift card store feature without any communication, and when you take a egift card to store GE system won't let you readeam it nor staff can help as they themselves don't know what to do. App won't tell location of searched item, or previous in store order history. Now this app is only usefully to scan and see price of a item, clip coupon ( again waste of time searching and cliping coupon before shipping).

No sync with website. I had my whole grocery shopping cart loaded and ready to go. Then I find out all slots are full for the next 4 days. No problem I can schedule further out online. Imagine my frustration when I find nothing syncs - I’ve got to start over with a new shopping cart. Giant Eagle you can do better.

Curbside pickup. My husband and I have been using the curbside pickup service at the Slippery Rock Giant Eagle for several weeks now. The process has been very efficient and we are receiving almost exactly what we order - ie few substitutions. Although we live nearly 20 miles from the store we enjoy the drive and take the opportunity to do outdoor visits with family in the area after we pick up our order. Added bonus for us!!

Great Service. Thank you so much for this service! It’s a God Send to me! The employees are so kind and careful with my groceries and careful with what is going on with our world!! I wish I could tip the employees but they tell me each time, No, Thank You! I found out later, Giant Eagle doesn’t allow it!! Aldi’s & Instacart does! Rethink this rule please! Your employees deserve any extras they can get too!! Thank you!!

Curbside Pick-Up Great Idea. I’ve used this service since it began. For the most part, they do a good job. However, some of the new people they’ve hired since the COVID-19 outbreak, need much better training in their shopping abilities and on their attitudes. I know people are acting frantic & rude, but their overall staff is doing a good job. For those people, I give a 4+.

My store changed. We are not sure why but the order we placed changed stores to one we do not go to. Had I not needed to add an item to my weekly order I would have never known it. It was impossible to update on our computer the store back to our original store. We called our store and they told us we would need to delete our initial order and start over. Frustrating!

Pickup times. I agree with everything the reviewer saiid last year especially that the customer should be able to at least SEE the available pickup dates before starting the order. Also I can’t always be available for a 4 hour window after placing the order. Other than that I love the device and the staff is fantastic.

Wine purchase. Overall the experience was good. The only problem is that alcoholic beverages are offered, but it wouldn’t let me purchase a bottle of wine. It said I didn’t meet the age requirements. I’ve been a customer for over 20 years and I am 61 years old. I had to delete the wine to get the rest of my groceries. Please either fix the problem with the app or take alcoholic beverages off the list.

Excellent 🤗. This app is superb! Not only can I order everything I need, but I can also edit my cart (anytime before the day of pick-up or delivery), and state the date and time to receive my groceries. They contact me (via text) for permission if they need to substitute any item. They deliver the items on time, and their driver is incredibly professional and courteous! I LOVE THIS APP!!

Making you aware. Just wanted you to know that the items when clicking on them for further details, are not the items you click. Something is off within your system. When we just add the items without looking at them it orders it correctly. Please fix this!!! Thanks

Excited for app, disappointed in layout. I’ve been using Curbside for a year and I love it! The ordering process through an internet browser was clunky for time to time (listing for previously purchased items did not like to load all items vs 1month sort) but it worked well. I was excited to move to the app but I do not like the layout! Where is the option to shop from the flyer for sale items? You can’t even sort the list! Shopping the sale items from a scrolling list is terrible. The home page layout would be better suited as tiles or clearer distinction between categories.

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Giant Eagle 1.9.78 Tips, Tricks, Cheats and Rules

What do you think of the Giant Eagle app? Can you share your complaints, experiences, or thoughts about the application with Giant Eagle, Inc. and other users?

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Giant Eagle 1.9.78 Apps Screenshots & Images

Giant Eagle iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 17+ years and older
Current Version 1.9.78
Play Store com.gianteagle.apps.grocery
Compatibility iOS 14.0 or later

Giant Eagle (Versiyon 1.9.78) Install & Download

The application Giant Eagle was published in the category Shopping on 30 September 2019, Monday and was developed by Giant Eagle, Inc. [Developer ID: 434339162]. This program file size is 90.53 MB. This app has been rated by 66,948 users and has a rating of 4.7 out of 5. Giant Eagle - Shopping app posted on 22 January 2024, Monday current version is 1.9.78 and works well on iOS 14.0 and higher versions. Google Play ID: com.gianteagle.apps.grocery. Languages supported by the app:

EN Download & Install Now!
Other Apps from Giant Eagle, Inc. Developer
App Name Score Comments Price
GetGo Reviews 4.5 17,272 Free
GE Pharmacy Reviews 3.8 521 Free
Giant Eagle App Customer Service, Editor Notes:

Bug fixes and improvements.

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Find on this site the customer service details of Giant Eagle. Besides contact details, the page also offers a brief overview of the digital toy company.

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