T-Mobile SyncUP PETS App Reviews

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where do I buy the device?. I have been searching all over the Internet, and with the exception of eBay, I cannot find any other place to buy the device officially? It is not on the T-Mobile website for purchase nor anywhere else, so is this discontinued and if so, they should update the customers and officially announce a statement.

Glitches and bad battery. First device didn’t sync. After 3 days with tech support they said they sent me a new one. They didn’t. Another day of tech support and they finally mailed it. It synced. Then the battery life was 12 hours. That’s insane. It works, for 12 hours, then is dead an I lost my pet. A few weeks later, it won’t update or connect to wifi. Total waste of time.

Has potential, needs improvement. A few things - when connected to WiFi it checks in frequently and I have no issues. However, when it’s not connected to WiFi, I’ve had the device go over 20 minutes before it checked in (and it’s not a coverage issue because the dog is in the same spot when it does check on.) Please, please, DEVELOPERS listen to some key things that will knock this out of the park (and I’ve tried 5 other trackers so I have a lot of competitor experience): 1. Add an option in the app to sync the device when it isn’t checking in. Having the button on the device is useless when in use because my dogs can’t press it :) I want to be able to force a refresh from my app to make it check in (even if it uses a little battery). 2. Allow to mark all notifications as read and/or delete them. It’s cumbersome to catch up to a bunch of notifications. 3. Allow the safe zone to be more customizable. Draw the borders, smaller circle etc. 4. Allow audible notifications for leaving the safe zone to be set and customized so I know when I hear that sound, there’s a problem. 5. Work on the safe zone notifications. I still have yet to get a notice when they leave the safe zone. I’m going to get a WiFi extender to see if it helps so I at least know but really if this works on cellular network it should just do it on its own. I think I’m going to keep them because they do report a pretty precise location when in tracking mode and the monthly cost is low enough. But I really really hope to see some of these improvements come along soon. Thank you!!

The best!. It was pretty cheap compared to other devices out there and works just as it describes perfectly! Easy to set up and everything. My dogs love to wonder off and once one went missing for a week. The tracker is fantastic! The worker was even nice to find a BOGO deal for us! Downside is that the device is only one size and I have a toy yorkie. It’s big compared to him and he often doesn’t like a lot around his head. I can’t imagine how hard it is for cats, especially since the device is for both animals.

Great app for keeping track of pet. This app makes me feel safe in knowing where my pet is at all times

Dont waste your money. app hasn’t updated my pets location at all. Like literally has never been accurate. Dont trust them with your pets safety

Poor product. Battery will not last. The tracker is low, and takes 10 minutes to track my dog.

Review. I love this app

Not a quality service. It just barely works. I have 3 and have not even activated 2 because it has no features. The battery lasts less then 24 hours. It rarely updates. You cannot see historical data. I want to see where my pet has been. Tracking seems to do nothing. For an ongoing cost I am really disappointed in this service. If my pet gets killed because this product does not perform as advertised that will be a major issue for T-Mobile. But, they have mastered how to take 600.00 a month out of my bank account.

Works as expected.. I am able to locate my dog at any time. Also, I can see the activity updates once in a while. :)

Tracker. Great for general tracking but needs a beeping function. Light is too dim as well.

Nice product to help track activity. It has location tracking too but I am loving the activity tracking feature - healthy dogs need to be active and this helpful to nudge me walk a bit more

DO NOT BUY THIS !!!!. I purchased this to keep track of my dog and it NEVER WORKED ! And they now wont even replace it THIS IS GARBAGE DO NOT BUY THIS !!!!

Love the app. This app is amazing and very productive.

Works when it wants to. It connects when it wants to goes offline at least 3 times a day

Useless. Fails on creating my pets account… with a big X In the middle of the screen. Totally useless.

Best idea ever. This is so worth it my lil ones mean the world and I'm glad I can check if I'm away

GREAT PRICE!, no location history. Great device. I’m hoping they add location history so I can see where my cats go to. So for now 4/5

Fun and Helpful!. The app has a really fun and intuitive design, made it SUPER easy to connect the tracker and has fun interactive elements like turning on the light.

Good. Great App!!!

What a P.O.S. Wish I Could Give It Zero Stars!!. Wish I could give it Zero Stars!! No wonder T-Mobile stopped selling these, they are absolute crap, loose connection, charge doesn’t last, and I’ve had two units that refuse to pair/ with the app.

Extremely big device and “safe zone” is too large of an area. I bought this for my cat because I don’t like him going outside. Sometimes he’ll go out the doggy door and I wanted this to be able to tell me when he does. However the radius of the safe zone is too large to be able to just target my house. Also the device is pretty big for a small cat.

Hmmmm. I got this for my cat who loves to be outside, first of all the device is decently big for a small dog/cat, it does weigh down the collar which can be a bummer, I wish they made different sizes, secondly the tracker mode isn’t working well for me, it’s taking more then 60 minutes to track where my cat is which just feeds to the anxiety! I’m not sure if it’s just my connection but it’s simply frustrating either way. Lastly I wish they made it so when you’re tracking/ trying to find your pet, the tracking device on the animals makes a slight beeping noise or even just a soothing chime so it would be easier to locate the animal, especially with cats who love to hide, it’s not as easy to locate them. I enjoy the light feature on the device, it makes me feel better about my cat being outside at night and did help with me locating him better! I’m not 100% sold on this device for I think they could make it better.

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