Instacart Shopper: Earn money App Reviews

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This App it’s great. But the bots are killing the pleasure to be a shopper.. I was doing Instacart during 3-4 years but Since Instacart activated everyone due Covid-19 and the batches show up to everyone at the same time. (It doesn’t matter the rating thing). The people who make bots are taking the bread from my kids mouth. Deactivate accounts it doesn’t work. (They ask for a 100$ fee to create a new one). Even some old shoppers have more than one account (you’ve to filter the people using the SSN, Address, etc). and don’t let create accounts with fakes SSN like lyft (many people create accounts on lyft using passport numbers). Many people don’t care if the IRS call them to clarify that situation. You’ve to return to the pickup hours (only one session per account). Delete the fake accounts. Put more controls to avoid more fake accounts. And assign batch directly to the shoppers. (Reduce the time to accept the batch and penalties by don’t take it, first a suspension and then deactivate). if the people and the bots makers. Knows they can create fake accounts and use the batches without any undefined penalty, they keep doing that. You’ve to do something with the bots and fake accounts. The reputation it’s on the game. You’ll get full of people that doesn’t matter the quality. Only do more and more batches.

I miss the old instacart from 2020. Don’t get me wrong, Instacart has been a blessing and a curse… it allows me to work on a flexible schedule being a single mom and is always a new adventure. Lately, since the update, work has been so difficult to find. I drive around all day for hours wasting gas trying to get an order. I’ve heard rumors that the new shoppers are getting a lot of the orders rather than us veterans. It makes me really sad that the instacart Team treats their workers this way and and perceive them as disposable. We put our lives on the line driving around all day which could result in an accident. We also don’t have any insurance besides taking a picture of the groceries after delivery. Many customers are committing fraud against Instacart and the shoppers are getting deactivated. I pray that they never do this to me… I’ve looked into other gigs to supplement my income. How foolish of me to depend on Instacart. When it’s good it’s good but lately it’s just been mostly bad and demoralizing. I really hope they can fix the app and get it back to the way it used to be a couple months ago. The old saying, if it’s not broke don’t fix it certainly applies to the situation. Instacart, please start listening to everyone and their complaints. Don’t you care about the welfare of your shoppers and want quality service for everyone? Also, the multi store batch option is really going to be a hot mess in the summer, no pun intended!!!🤣

No more hrs just on demand. I currently work for instacart and have been for almost a yr and I truly love what I’m doing for the community that I’ve made this my full time job. But just recently changes were made and I don’t feel they were changes for the good. I know one email can’t change much but hopefully as a community we can. My concern is the new on demand change for the Richmond va area. We use to have options when it came to working (hours or on demand) now we only have on demand and since this change has taken place I haven’t had much work come my way. I went from making $400 to barely $150 in a week. My area is strong for orders so that’s not a problem. I now have to watch my phone non stop and fight over orders because everyone is trying to work vs. having hours and letting the orders come as they may. I think this new change isn’t for the good for some people. I believe letting the community have options is better for some. I was able to select hrs when available and work OR work on demand before my shift or on my own time. I think we should be able to have some kind of option instead of none and that’s what we have now. No options. Please review this change and please bring back hours and give us back the option of working what’s best for us and not just having to work one thing. On demand isn’t for everyone nor is having hours but it works for everyone.

On Demand is Great!!. I Absolutely love the switch to On-Demand Sunday’s I have church and family time and we go to church at 8:00am and church is an hour long so if i wanted to have a slight chance of getting hours I would have to leave church 10 min early and go outside and some how I would still end up on a waiting list so not to mention how embarrassing it was walking out early because I don’t bring my phone in with me. So I personally love the change to on demand wake up get ready open the app and immediately head to work and than when I’m done, I’m done no consequences I just go home. So thank you Instacart I fully support your decision and if anyone wants to throw a fit it’s very obvious that they can thank all the inconsistent people signing up for hours and than either bailing an hour or 2 befor there shift or bailing and not even saying anything. That may not be a big deal to anyone else but that’s money Instacart is loosing because I guarantee it’s a minimum of a half an hour by the time someone accepts the hours and gets out the door and in a position to accept an order and that’s 30 minutes of unsatisfied customers trying to make an order or what should have been delivered at 4:30 to make dinner at 5:00 is now not showing up u til 5:00 messing up there schedule possibly convincing them that they shouldn’t use Instacart. But anyways.. Good job Team Instacart is all I have to say I really like what you all have done!

Short lived experienced based off wrongful judgement from Instacart!. I really enjoyed working for Instacart until one day a customer asked me to add 2- 24 packs of water bottles. Water bottles are considered extra pay bc they are heavy items. After adding them to the order as the customer requested I checked out and delivered with no issues thankfully. That is until, I called Instacart to double check that I was given ( what was justly earned by me ) extra pay for the water bottles bc I honestly didn’t see it and just for simply asking they fired me stating that I was trying to get more money than I already got paid for!???😵🤯😶. Wow! I just called to double check and I even said ok then. Then the rude bipolar rep on the phone twisted it a few seconds later and said we’ll just give it to you and I was like huh 🤔 ok🤷🏻‍♀️. Didn’t understand why deny it and then say ok we’re giving it to you. Until I got a notification that I was supposedly trying to ask for more than I was already paid when All I wanted was to double check that what I got paid was the indeed the correct amount for carrying heavy items!😑Now looking back on it the rep just got upset that I called to ask!!! Y’all should be firing them for being dishonest and twisting what happened!!! So in Conclusion my experience as an Instacart personal shopper is that they are UNFAIR , JUDGEMENTAL and dishonest!

User friendly & clean looking app!. From the first batch I completed, I have been hooked on earning through Instacart, it’s so easy to open the app up at any time of the day and see at least 1 or a few batches available. Highly recommended for anyone looking to earn extra $$ and be rewarded with promotions & incentives along the way. I do however have a few cons about the app as well, such as not having any sort of “filter” to weed out areas or stores you don’t care to see or drive to at certain times. I know extra opportunity is great but I’ll most likely never drive 30miles away to take on a high dollar (or Delivery Now) batch to drive another 17miles from the store with little to no tip included. One other feature I’d like to see in the future would be to split up 3 Shops or 2 Shops if you so choose. Certain Instacart shoppers don’t mind taking on larger batches but sometimes it just makes more sense to do only one of the Shoppers orders whom is close by.. instead of having to drive a long distance for the other Shopper on the “2 Shop” that could’ve been left to someone else going that way anyway? Just an idea. The ability to have the power to toggle an order or filter your preferences would be absolutely amazing! Thanks for reading : ) see you out there!

Need better customer service. It is so sad, that I been working for a while with this company and very rare I have issues with a customer, unfortunately I did have one customer that trying to affect my reputation as a shopper trying to lie about some missing items or replaced without her authorization, which she should know that I have the proof on my phone and every conversation that we had during the shopping time, I can show to the customer service how professional I am with my job, unfortunately instacard customer service it’s so poor, unprofessional, useless and don’t even take the time to investigate the case and resolve the problem, looks like they don’t care or simply don’t want to help at all, why are they working in that position if they don’t want to do their job?? I keep calling, chatting with one and another one and they Disconect the chat and I tried many times to get someone else by chat and phone calls and no one is willing to help, I been trying to clarify the situation and show them my proofs because I take serious my job and I think it is so RUDE, DISRESPECTFUL AND DISAPPOINTMENT for them to disconnect the chat, hopefully in the future someone can supervise them and get people that are willing to do the job in a professional manner!!!

Honest review. I’ve been doing this for a few weeks now, and I like it. Here is my two biggest concerns/problems with this app… When a batch first pops up or when you click on it, I strongly feel that a few things should be on there. First and foremost I do not need a name, but an address of where you want the items going before you except the batch would be helpful. There are places that I would not step foot into in my county and I don’t think it’s fair for me to have to except the badge to see where it is and then know that I will not be going into that area. That affects my cancellation rate which I’ve had to do a few times. my other concern is that I have met a few InstaCart shoppers that are a bit older. And in our conversations, I have to agree with them that there should be something that, also before you accept the batch, that you click on and let you know if this is going to be an apartment and involves stairs. Now I’m not talking about a few stairs from the driveway to the front step. I’m talking about staircases that you have to climb with groceries. Like I said, so far, I like everything that’s going on. It’s quick and easy and I can appreciate that. But those two things being visible before you, except a batch would be very helpful. I hope that that is looked into and changed sometime soon.

Instacart shopping for over a Year!. Instacart has changed a lot sense I first started out with them. First you only can see the store your going to now you see on a map and the house/houses if multiple orders/Deliveries at once. You now get paid for mileage, you can now “Cash-out” same day instead of waiting 3 days after Sunday to get paid. But you still have to Waite for your tips. You can also see the city layouts “zones”, and now you can be on a Waite-list to be notified when hours are available. You’ll need UNLIMITED Data in Oder to shop! At first it was hard I didn’t know how to do everything but after a couple times you get the hang of things. You’ll know where items are but not at first. The app works great for the most part, you have to keep updating it but it will notify you about that. The pay is good! Especially holidays, NY/NYE was amazing! $400+ in 3 days of just working 4/6 hours all days, Insane. Make sure your car is always cleared out, and it’s ok to have a small car I have a fiat! That’s small! And have a non gas Hog car, that will save you a lot! When you have to drive a distance to drop off. This can become your part time job if your consistent on choosing your hours. Which is also great, it’s flexible, but only if hours are available.

Des. Man what can I say, it’s impressive how much the world evolves with new ways of working. It’s an amazing feeling knowing that if you are blessed enough to have a car or any type of transportation, you can always make money. This app gives people no excuses on why you don’t have a job or can’t find a job. These delivery apps changes the narrative of life. I can say I was that person that would refuse to put all those miles on my car to deliver food but I gave in and tried it out. And I’m only two days into doing instacart and it’s a rush I tell you that. But what you get out of it is the freedom, no boss, manager or annoying co workers that sit and complain about everything and still continues to comes to work 😒. Doing instacart makes you want to hustle and get up early before the stores open to catch the early bird batches. For anybody telling you it’s not money to be made doing instacart there’re lying, don’t listen to the negativity. Go find out yourself. I made nearly $400 in two days and I haven’t even got my card in the mail yet. “Let that sink in”. Imagine how much I'm gonna be making when I get access to more batches once I get my card. So don’t wait for that card get out there and just go, the app will guide you every step of the way. Work fast-Grind hard-Safe shopping ✌🏾

…. I enjoyed doing this in the beginning, now I kinda feel like blah. I recently went from a 5.0 rating to a 4.7 rating because one customer gave me 3 stars and another 2 stars. One said their item was damaged, yet when I got it it was in perfect condition and was the last 4 they had available that the customer had requested another customer complained because the item wasn’t available. You go below 4.7 rating and your chances of getting batches are limited. I can’t control on how the stores pack the groceries and for the missing item I can’t control what items are and aren’t in stock. You click “can’t find item” it shows their backup you get the backup and they still aren’t satisfied so I’m confused. Some people will actually sit there and have it as “request refund if out of stock” which is a very good thing. Not all item’s will be in stock when shipments are behind and the holidays just passed. I understand you want a happy customer, but alot of time’s based off my experience I have messaged customer and alot of them either respond after the fact that the shopping is already done and your on your way to deliver or you get no response from them at all. Alot fo the batches are on a time limit as well, which makes it difficult to sit around and waiting for a response especially when your shopping for 2-3 people on one batch.

“Start Shopping” button.. I am a fairly new instacart shopper, and I genuinely enjoy the app. I think Instacart is a great side hustle to make a little money here and there. However, I had to cancel twice. The first time was an emergency cancel where I learned after speaking with customer service that after your first 10 cancels, it can start to impact your cancellation rate, and therefore affects the amount of batches that are available to you. The second time I had to cancel was an accident. I accidentally hit “start shopping” instead of “navigate.” I had to call customer service and unfortunately cancel the order because I would not have enough time to drive to the store, shop for the order and deliver it to the person in time. Doing so impacted my cancellation rate. I was wondering if there was a way to make it harder to accidentally click on “start shopping?” I was thinking that maybe you guys can make “start shopping” a slide-to-confirm in the same way that “delivered to customer” is a slide- to-confirm. Maybe in the settings, you can make this a preference for people who might have the same problem. Those were just suggestions but I feel as though this would make it harder to make mistakes and have to cancel orders.

Pretty decent. I started Instacart when the pandemic started. I’ve experienced the ups and downs of the app. The one that bothers me the most are the constant updates that seem to be faulty and puts a halt on my day and income I usually make from Instacart. Can’t really take up the issue with an algorithm though, so I usually take the day off Instacart when that happens. I do believe InstaCare tries to be helpful, but are limited on information they can give out. So be kind and understanding to them. Although I am currently at a 5 star rating the updates stop sending notifications for certain stores despite being in the area or parking lot. The customers are great and I do enjoy the flexibility of work hours. I have become good friends with some of my customers and other shoppers on my day to day shops. I do believe some people have the wrong impression of Instacart. It isn’t setup to be a full time job, but extra income(second job). In todays economy though with the pandemic A LOT of people have solely depended on Instacart for income. I’ve seen growth in certain area of the app, but lacking in others. Hopefully one day they can be a great company for independent contractors. I’ll give it 5 stars for what it is. An extra source of income

App is great, but definitely needs changes. I’ve been using instacart for two months now and really love the flexibility, helping people, etc. however there are improvements that could be made, such as the app putting emphasis on the customer to have their phone by them when us shopper are on their order, we need to be able to have direct communication with them for replacements, shortages, etc. Second, I really wish they would make a feature for customers to pick a shopper they’ve previously had, to do their future orders for them. I’ve had customers who tell me they wish I could shop for them every time, or they’re customers that I really like (they respond quick, nice, polite) and the customers likes me for that same reason, so making a tool for them to have previous shoppers keep getting their orders would make the customer a lot happier as well as the shopper. Plus the familiarity of knowing what the customer likes and where they live would be nice too. Third, I wish Instacart wouldn’t allow customers to request us to go up to their apartment, or have to go Inside their house to drop off groceries. They need to come get the groceries themselves. There’s a loophole when they can add a note on their batch details.

I had the worst experience with the update. This update has cuased nothing but stress and trouble and confusion the app doesn’t let you proceed with the order lots of app glitches and not getting enough work now the app has updated cutinf our income of the batch i half it’s enough to make gas for the day only and maybe a gallon of milk if needed at home it’s a disappointment now that Instcart has changed owners the milage is not worth it they pay really bad for milage for example if the batch has 50 items they will pay 7 dollars to shop and deliver not including tip and customer won’t tip due to Instacrt taking the ten dollars from us when they say it’s a ten dollar delivery fee yes of don’t believe u will see that it’s bad and very insulting to us shoppers who have been with them for so long and the new people have no idea they think that the new shoppers think it’s a good pay and shopping gig for extra income kinda like making them dum it’s very sad how we don’t get prioritized as there shoppers and to top it off they put customer first in issues that have proof of customer being wrong yes no matter what we don’t get listen to and our ratings are very sensitive we get rating for a can being dented and hurts our rating for months to come and don’t get paid well off that if work believe u will see once u Inter the instacrt platform and see it for your self

No batches. You’ve hired too many shoppers and those who have been shopping 2+ years are struggling. Maybe dish out orders differently instead of giving the new shoppers all of the orders or bundling them into groups of 2 or 3. Sometimes the delivery isn’t even near each other. (An easy way for you guys not to pay us the whopping $7). You allow the customers to abuse the app and our services. I’ve had multiple people claim they never got items when I clearly sent a photo with everything. You side with the customer and let the rating effect us. I’ve been online all week for 12 hours a day and I’ve ran 8 orders. I used to do 8 a day. Don’t worry, I see plenty of new shoppers getting plenty of orders though. Way to ruin it for the shoppers who make this happen longer than those who are here for a side gig. I suggest listening to your hard workers and changing things instead of hiring more to weed out the others. It’s a low blow especially when we pay YOUR bills and fill your belly’s. I work 40+ hours a week and can’t even buy groceries let alone gas daily with a pay out of $7. Don’t forget that cute $0.40 gas bonus that you’ll be stopping at the end of next month. If you’d like to discuss more or even how you take our tips, feel free to reach out. I’ve worked for this company for 3 years and it’s going down hill. I’ve joined a group of shoppers and thankfully I’m not alone in this but it’s really sad how you don’t value us. Ps, the customer is NOT always right.

I don’t know anymore. I see a lot of reviews about bots and things like that and I’m starting to get concerned. I’ve only been working for Instacart for about a month now. I love shopping and delivering to customers but it’s starting to become difficult and confusing. In the terms and conditions it says something about the company not being responsible for delays because of the app. I don’t think that’s fair because I could have a good phone and good service and still not be able to complete an order fast enough because the app is messing up. And then if the customer is unhappy it’s my fault, not the app. Another thing is the pay and how many batches are available. A friend of mine works on this too and she has had all her reviews be five stars and she gets loads of batches. I have a couple of FOUR star reviews and get barely and batches to none. Also when I’m having trouble with the app the service people just take you in circles. They send an email that you can’t even answer to or a phone number that you can’t call again if the call fails. It just doesn’t make sense to me why these things aren’t priority. Or why they haven’t said anything about what they’re doing about the bots or how they’re trying to fix it. Or maybe they are the problem. Maybe there aren’t bots but it’s them taking the money for themselves... idk but this is all sketchy now and I might have to either take a break or stop completely and let people know to stay away from Instacart. Smh

Great but not safe for certain skin tones/races. Instacart shopper is a really great app to make extra income and I love how flexible it is. I haven’t don’t Instacart in over 4 months because of the things I always experience when I do it. Being a black Instacart shopper is highly uncomfortable and I experienced racism every time I did it from the store workers and even the customers. I did find wearing the Instacart lanyard was helpful but there came many instances where that was not enough to prove why I constantly kept coming to a store. Instacart I hope that there is something you can do to help ensure to your employees that their safety matters and for the people that discriminate and are racist towards the shopper if they have complaints they should no longer be able to use your services. I think it would be very important if Instacart can issue work shirts to all Shoppers at least every 2 months or let their be a option on the app where Shoppers can get free apparel rather than pay for it. Lanyards should be free as wel as the shirts. These things can help let outside people know that an individual is doing a job and not just lingering in a business. Hope this can be reviewed and implemented with the company!

Upset shopper. I’ve really tried to leave it alone, but I can’t help it I truly love being a shopper for Instacart, but my account was deactivated, because when it came time for me to take my selfie to identify me is stated that it could not recognize who I was so it locked me out of my account, and when I try to get the help I was asked to send over proper documents to identify who I was and I did, but no one ever got back to me about receiving my information which I know I sent and now my account is deactivated and you all will not look into my account. I just keep getting no response I was told that my account can never be activated again and I feel that is unfair because I presented the information that was asked. And on top of all of this, it also took you all forever to reply back and when you all replied back I was told that because I didn’t send in the verification that was requested. My account was deactivated, and I know for a fact I sent the verification over because at the time this was the only job that I had and plus I liked doing it I was very happy. When I got to be able to do this delivery job because a lot of. Delivery jobs had denied me, or it just wasn’t. Hiring in the area that I lived in.

Customer service/new issues. Instacart started out as a great way to make money, for the people who are good with customer service and take pride in their jobs proceed with caution. The Instacart customer service is by no means helpful, they do not know the app or the process of their own business. Customers are allowed to say they did not receive items so that they get refunded and don’t have to pay, when the employee gets negative marks and receives less batches because of it. So you can complete your job treat the customer with respect and still get negative reviews which in turn gives you less batches. Then customer support tries to put bandaids on the issue but still allows the customer to order on the app and get more items for free while the employee suffers. The shopper support department doesn’t even track or keep records on conversations they have with employees so you can talk to one person and go back and have to start the whole conversation over about the same issue. Over the past year instacart hired too many employees, and gives the best batches to new employees to get them hooked thinking they can make a certain amount but when new shoppers are added the more senior employees who have 5 stars or high ratings will get the worst batches. Instacart needs to do better at retention and treating their good employees with more respect and better work, why have a rating system if the people with the best ratings get mediocre to bad batches?

Easy money but still have issues. This is a great way to make money, but everything has it’s pros and cons. The app crashes and glitches sometimes, you’ll have to wait for it to start back working. There are customers that will leave false reviews and report missing items (even when you delivered their order). Customers will also leave a bad rating because of things you have no control over. (Store not having the items in stock, no replacements available etc.) Instacart allow the customers false reviews affect your rating. As a shopper, you can report the reviews as fraud but it still is not going to help get your rating back. You will have to complete more orders to get a 5 star rating back. I am mentioning your ratings a lot because that will determine your batches. The higher the rating, the more access you will have to good paying batches. If you have 4.87 you still will see batches but not as quickly as everyone else with a 5 star rating. You will get lower paying batches basically. Instacart is a great way to make money but I honestly feel like they need to work on the app more. I still have glitches every other order and the customers are still reporting false narratives that I can’t control.

A couple months ago this would be a 5 star review. So every morning when I wake up I check instacart, but as of recently whenever I check the app there is something new updated & it’s honestly just making life harder. The most recent being I can’t see how many shops are available until I “go online” which is so stupid. Then if I don’t want to see anymore I’d slide the “go offline”. I think they’re trying to make it like door dash but it’s just pointless. If I wanted to see orders obviously I’d click the app, & if I didn’t want to see anymore... I’d obviously leave the app. Why make these stupid buttons. They also changed where the location of the towns are to above the address instead of after the street name like a normal address. Also unnecessary & annoying. There were plenty more, but besides these stupid updates I LOVE this app. It’s super easy to navigate (unlock door dash) & really fun & the people who place the orders are always really nice. I also wish there was an option to set my location because recently I’ve been seeing several towns I’ve never even heard of. Which makes me think they’re 30+ miles away (who the heck is going to drive that far for one order). I just want to see the ones in my general area. Again though, the most frustrating thing for me as been these stupid little changes. It’s so unnecessary & really just making it more annoying to use the app.

GREAT APP - UNTIL YOU GET DEACTIVATED. I have been an instacart shopper for several months and I loved it! It was easy for me to shop and navigate the app. Yes, there are issues with bots and seeing bigger batches pop up and disappear right away, but I was still able to get several big batches on my own if I drove to different areas. My customers were always very appreciative of the fact that they can add items they may have forgot to order which is a PLUS!! I would have given 5 stars but I was deactivated on May 21 because my 12 year old God daughter took a picture of herself when I was taking her to grab lunch between batches. Which in Instacart defense, was the correct thing to do. HOWEVER, after explaining what happened and even taking a picture of her with her food I have yet to here back from Trust & Security. I have been getting the run around from everyone. The email they sent notifying me of the deactivation does not accept replies. The help@instacart email is no longer valid and directs me to contact support via the app, the app directs me to reply to the email or call, when I call the number is invalid!! It’s absolutely ridiculous!! I was a 5 star shopper!! And to be treated like I no longer matter because they have more shopper is unfair. Hopefully I can get this resolved soon! Whatever you do! Don’t let a kid play with your phone if you’re working forInstacart. 😔

Fairness for all. Love doing Instacart although I get very frustrated at times. Mostly when a place shows up as a house and I take the order as I did yesterday and it turns out to be a third floor apt. It states on the address it is an apt and I’ve complaint before and it not done any good. If it says Apt #1234 in the address then you already know it’s and apt. Customer service comes up with different excuses why they showed it at a house. This was 4 big boxes for fruit and veggies from Costco. I had the make four trips up three flights of stairs with boxes I could hardly carry. I’m 70 years old and pretty strong but there is a limit to what a person can do at this age. Pay younger shoppers more. Anyone who is carrying these cases of water up steps should make more. It’s not easy for them either. Or at least show it correctly on the app. I deliver a lot, I’m pretty good at it and get lots of compliments. I’m not lazy and I feel I do a good job. I made $7 for two batches with a $5 and an $6 tip so $18 for a ton of items from Costco. Wasn’t worth it for so little. And I’m not sure how you figure out pay for gas. Had a batch last week for 20 miles got gas money had another for 21 miles got no gas money and one for 7 that I got gas money. Doesn’t make sense. Gas in Arizona is still at 4.19 a gallon. Just seems Instacart needs some people who can be fair to the shoppers sense we’re the ones doing the work. Thanks for listening.

Instacart Doesn’t Care About Their Shoppers. It’s a decent way to make money when they aren’t lowballing you. Hopefully your payment card doesn’t have any issues. They’ll ask you to use Google pay, push the order through for you and then next time tell you that they can’t do that after you shopped an hour for a 3 order batch. They’ll have the audacity to ask you to pay out of pocket for a few hundred dollar order and tell you that you will be reimbursed in 5-6 business days. Customers like to scam shoppers and Instacart doesn’t care. I had a lady say her half of her order was damaged and the other half didn’t arrive because I wouldn’t go on her house and stock her cabinets for her. Those bad ratings are still on my profile after contacting support and reporting fraud. People routinely leave 4* and less reviews for things that are out of your control. I’ve gotten two 4 stars this week alone on order that I had absolutely zero issues with and followed the customers instructions to a T. My rating has dropped and Instacart doesn’t even care to make customers leave reasons why they rated less than 5 stars and brought down a shoppers hard earned rating. The whole experience is one sided and is only set up to benefit Instacart and their customer. Driver beware. You can make money with the but don’t count on the exclusively. They absolutely DO NOT care about you.

A Couple bugs. I don’t usually write reviews but I feel the need to write one for this application. First and foremost I think the concept is great and it is a great way to make some extra money. Having said that and being an Instacart Shopper, I find it very frustrating that the app randomly decides to glitch while I am in the middle of an order. I check my connection and it says no problems, I put the WiFi on if needed, and it still gives me a hard time, resulting in me wasting 15-20 minutes in the market just standing there because I cannot contact the customer or even see the list of groceries, much less scan the items. And I know it isn’t only me because I see other shoppers around me waiting around starring at the phones with empty carts, looking just as frustrated as I am. Also, I cannot always see what my earnings for the last weeks are of current week. I didn’t even know this feature was a thing until a week after actively using the app and it appeared for about 3 days, then disappeared. Now I cannot check past orders and see how much I made or if a customer adjusted a tip which is very frustrating. Once these are fixed I will change my rating but these are major flaws which gives the user A LOT of extra trouble during an order. Thankfully customers have been patient with me, but this could affect my earnings due to wasted time that isn’t my fault. Please fix, thank you.

Items that are not available. When I am shopping for someone and the item isn’t there I’ve checked the shelves and check the shelves and I say I can’t find it, and the screen comes up for me to check again because somebody got it 4 hours before I was there kind of makes me think you’re telling me I’m stupid and look again. I don’t like it when that happens. Often there’s an item called for and I look and I look, and when I bend over and look down under, there it is the last one way back in the corner and I get that item. I didn’t bend over and look because you told me somebody found one for hours ago, I bend over and look because I am a very persistent Shopper. And if I find that item later, in the store on an end cap I go back and I put down that I found it and get it for them. It just makes me angry when a machine tells me I’m stupid like a little child to go look again. If you look at the length of some of my shops you’ll know that I don’t just zip through and not find stuff. I have a lots of shops that are well under the time in which I should have shopped them, and gotten everything on their list. Then there are ones where there are refunded items because they weren’t available and in those cases usually my time is quite long. I’ve had shops were I spent 15 minutes trying to find somebody to help me, just show me where this was supposed to be before I give up on an item. Thank you for your time and listening to my RANT!

Great new career for those that want a new field and a very modern growing field.. This is such a fun job. I didn’t think I’d like it but wow was I wrong. It’s been great to give back and do shopping for people that cannot or just the everyday busy single or busy parent. And also all the pet mammas and daddies. So blessed to have a friend tell me about this. And it’s a great job for a retired shopaholic but avid foodie lol. App is pretty easy to use! More training would be nice, but not necessary. Great training video for the alcohol delivery! over all I understand it and appreciate cares help today with a cancel order. Also aisle numbers for Hyvee needs to be added. I loved at Lunds it told me exactly what isles. The app makes this a great new career for anyone tech savvy or knows how to use instacart as a consumer. Would love to grow with instacart and find out more development or customer care personal positions!! :) I have 5 years in hospitality management and this new developing industry I love! thank you so much this really help me get out of a toxic abusive controlling relationship and become as Kelly clarkson would say MISS INDEPENDENT ! Love having safe access to all my earnings. blessing and everyone stay safe and continue this amazing career that’s more than a delivery. It’s an experience blessing and convince for all involved.

If you don’t need money Instacart is for you!!. I’ve been doing Instacart for almost a year. At first it was good. They have taken away the quality bonus. They have reduced they per batch pay. At this point half the orders are $7.00 for a full shop. That included driving(10-20miles) to the store shopping takes about 30-60 minutes. Then driving to the customer (varies but at least 10 minutes). You have to deal with traffic and the supermarket. This is work that you will have to depend on tips. In my opinion this is not a job you should have to depend on tips. Don’t forget all the wear and tear on you car, gas, TAXES. The customer will not know that you are only getting $7.00 Instacart does not tell the customer how much you will be getting only the total. Then if you sign up for hours they will send you on even further drives. You can turn down some of the bad batches but you are forced to take one or they will give the shopper an incident report. Today I had an order with 36 miles of driving just to get to the house and the customer was not home. I contacted support and after waiting for a 1/2 hour the customer arrived while I was on the phone with support and they had. Canceled the order and then had to reopen the order. I needed to be transferred to a manager to do this. They tell me to hold and then support just hangs up on me. Also at this point the have disconnected the 1-800 number for support. I could not even call them back. Talk about frustrating.

Reviews on the app.. We should be given higher tips and batch earnings because we are not paid enough. We need instacart uniforms like green instacart hats and greent or white instacart shirts as well as 2 instacart cooler bags. I think this will help us by a long shot improve our work for the customers and the company. A mug and free refills from gas stations would be great and higher pay for batches since we spend a lot of money on gas and gas prices are really high. Also if the customer enters a specific amount of groceries in the app, they can’t add any more after we accept it. If they don’t answer their messages within 5 minutes then their item is refunded if we can not find a replacement available. I think they expect a lot so we should too. We are taking time out of our day to give them great customer service. Also with the pandemic going on. I think we should leave at door only for our own safety and our families safety and theirs! This will improve the company by a lot. Also I think Instacart parking in the front of the stores would be amazing like our designated spots. Thank you for listening to my review. I love this app and would love to stay working for it but I think we would all be happier if we had our requirements met. Thanks.

Off to a horrible start. I just applied last week. Everything went smoothly until I picked my interview date. The app showed that I was locked in for 2pm on 10/12 and that I should be on the lookout for an email with the interview location. I became concerned on Tuesday morning when I still hadn’t received an email with the interview location. I opened the app and all it shows is the interview confirmed screen. I figured the managers were busy and didn’t get the email out. Today after getting an email telling me to upload my driver’s license and a selfie, I went into the app. Of course, all I can access is the confirmation screen or the “support” files. I browsed around looking for a way to speak with a person. I eventually reached a person. I would have been better off using Google for help. The rep claimed info was missing from my profile...info that is required or the app won’t allow you to proceed. I told her what was happening. She suggested that I cancel and reschedule. I told her I thought that was a bad idea because I’m only allowed to reschedule once and if the app glitches again, it makes me look like a slacker. She basically told me that’s my only option. I canceled and rescheduled. Based on other reviews about the crappy app and “support”, I’m not even a little bit optimistic that the app is going to act right.

Instacart needs to make MANY changes.. Let me start off by saying I enjoy working for Instacart. I've been doing it for six months and I really love doing it. I make good money for the type of work it is and I love the flexibility. However, there are a few major issues that need to change. For instance, the rating system is terrible. A customer can give a shopper a low rating for whatever reason, in fact they dont even HAVE to GIVE a reason, and once your ratings go down you lose first access to the high-paying batches. Also, the chat agents that are supposed to help us are terrible! 9 times out of 10 the agent doesn't give clear responses, sometimes they never answer at all, and they all give different answers! When Instacart works it's wonderful, but when it doesn't work it's absolutely terrible. Never in the middle. Also, people have been downloading software onto their phones to automatically grab the high-paying batches without letting other shoppers have a chance. Instacart claims they have tried fixing this issue and sometimes I notice the "bots" are gone but they always come back. There's a simple way to fix this, make a captcha feature for accepting a batch or some other type of 2-step anti-robot system. The people using this software are literally taking food out of people's mouths and taking money from their pockets. Things need to change!!!

It not so much the app. I’ve been w/them since the beginning one of the first shoppers in FlA, when they were testing the market. The app is always being updated esp. the map part ( so many times I ended up in a deserted parking lot), the issue is the actual company Instacart AKA MapleBear does not care about its drivers. That’s it period. They know someone else will do it so they do the bare minimum. Here is an example I was at a shop where I was being followed because they thought I was shop lifting. I go up to the register and the guy literally said I don’t look like the other shoppers. I present my card they say I stole it, and I have to prove that I’m an actual shopper. Keep in mind I had been there three times already that same day. I leave…finally get ahold of someone in shopper support (which is a joke you can’t actually speak to someone live unless they call you) I explain the situation. They cancel the batch and penalise me by raising my cancellation points. Now keep in mind that I have 2 other deliveries I have to do on the other side of town. It ended up costing me 8.00 in fuel. Guess how much they cared when I complained. So they can update the app all they want but that’s not the issue. Do this as a side gig but just remember that’s all you are to then and then to you.

Every shopper is expendable. I’ve been working as a full service shopper nearly a year and a half. It’s consistently becoming harder to make decent money working for Instacart. They have a ratings system that is borderline predatory. You are unable to see any feedback or comments under five stars. As a shopper you’re left with no explanation for four stars or lower and there’s nothing to do but “grind” and complete 100 low paying batches until the rating goes away. Believe it or not a 4.8 rating instead of a 5.0 can and will cost you hundreds of dollars. My biggest complaint however, is even though I live in a high demand area (800 feet away from Publix); I typically only see batches that are 25-55 miles away from me. The thing is, once I take a batch in a area far away from me and upon completing it, I’ll start seeing batches at the store next to wear I live. Henceforth another long drive. Sometimes I feel like Instacart just wants me commuting lengthy miles to access batches. I know the market is overly saturated with shoppers, but there are things Instacart does that could be easily corrected. Each thing I complained about can be fixed. But the system is rigged against the in-store shopper; and it’s so Instacart can maximize their profit margin on each individual batch. It’s all very disheartening and frustrating.

Reason for a 4 star not a 5 star. Yesterday I delivered to 525 Falconer st. Jamestown NY. I arrived first at the college. I called the customer because there were no instructions other than the address. The customer didn’t answer. I typed the address and again and it took me somewhere else. It was another 525 Falconer St. W. I tried to call the customer and again they did not answer. So I delivered the groceries and the owner of the house came out and said that he didn’t order anything. But because I had already taken my picture and submitted it I could not contact customer care. I went back to the college with the groceries and the administrative office and myself tried to contact the customer for an hour. With no success. Eventually a roommate ended up coming to unload the car with me and we left it at the administrative offices. The customer was notified that that is where their groceries were. I could not call customer care because there is no phone number anymore. I ended up using the virtual customer care. Who did not understand that I was going to leave the groceries at the administrative office. The next morning when I got up there was a message that a customer did not get their delivery. There should be a customer care phone number that we can call at all times

Great side hustle, and a worthwhile time investment.. I’ve been shopping for a month now and have done about 25 batches, a lot of doubles in there- and I am pleased with the process! Thank you for providing jobs! The guaranteed pay and gas coverage is something to really be appreciated, and makes a huge difference in my opinion. It gives shoppers some peace of mind in knowing they won’t be under-compensated when it comes to a large batch with a lot of replacements, extra time, and/or a far off delivery. I’m willing to take that extra time & care to satisfy a customer’s order knowing that the company takes all of this into account. My only suggestion is to keep improving the app! It is tiresome to have to go through several pages of ‘suggested replacements’ etc when you have already spoken with the customer and they want a refund for an item. I understand not wanting to incentivize shoppers to just refund everything- but an experienced shopper wants the option to either manually select a replacement item or refund the item on the FIRT PAGE. The several pages of suggestions take an unnecessarily long time to click through especially for people with a low phone battery or with an older phone with slightly longer load times. Overall I’m very satisfied with the user experience, and will continue to use the app myself and recommend it to others. Thank you. :)

Usage issues. 1-The new auto messages to customers with every replacement is extreme overkill since when you hit can’t find item, you’re already directed to send a picture of what is available, then they message you yes or no or request a different replacement. So this message asking if the replacement should be optional but instead you have to hit the x about 6-10 times to not send the message. 2-When batches are to be shipped at multiple stores, we should be able to see the items and number of items from both stores but cannot, therefore I don’t know what I’m getting myself into or how many miles I’ll have to travel from that second store to the customer. 3-There recently been bugs with the customers who have multiple addresses on file. I have been sent to the wrong address several times and when using the app as a customer it’s happened as well, selected the address I wanted delivery to but once the order was placed, it listed a different address I also have on file in the app. 4-When an order is updated and items are added the only way it updates is to leave the batch, go back to the shop tab then back to the batch, otherwise you get the notification but it does not auto add to your shopping list and there is about a 2-5 minute delay from the notification until it will show up even when you leave the batch and go back to it.

Batch pay lowered 3 weeks ago. About 3weeks ago Instacart decided they weren't going to pay minimum $7 for the batches anymore in Las Vegas. They expect us to go on the strip for $6.45. There are already customers who don't tip and you want to us to go for $5.62? When you call them, nobody knows what you're talking about an assumes this is always been the case. This has not been the case. I've been shopping for Instacart since the pandemic, and there was never a batch that was less than seven dollars and that's without the tip. Not sure what's going on but I do see that those patches are waiting and no one wants to pick them up. At least it would be almost $10 if they tipped two dollars with the batches or seven. You're not taking into account gas or anything. My little car uses supreme, which is almost $5/gallon. At this rate, it's not even worth a gallon of gas. I hope they get this figured out soon. Otherwise, they will lose shoppers I'm sure as I've not been doing any shopping as a five-star shopper. Originally, I thought it was a glitch. However, since I have not done any deliveries, but constantly checked in, they have not changed anything. So it seems like this is the new norm, but those will be those trips that nobody will pick up unless you add that 🔥 next to it letting us know you're going to cover it. Otherwise it's a no. Very unreasonable. Bring $7 batch pay back‼️ I have never seen a batch that shows $5.41 until recently. Just wow!

WARNING. I would not suggest my worst enemy to work for Instacart. This “company” if you can call the foreign operated grocery delivery service a company. They are abusive to the contractors in wh they pennies too & allow false claims to marked against an individual’s character. They also do not have a service line for contractors to contact due to the low grade business in which this person operates. I have found the representatives to be liars if they can speak an English language to Americans otherwise they sit there and will not answer you because lack the ability to translate one language to another. I have also found even as this company tracks your location and can see you have arrived to a customer’s claimed location they allow the customer to make false claims which are thrown back into the independent contractor. I have also found, like Door Dash, they file false payment history which is consider to tax invasion. I have also found their cheap payment software to lay blame on any company other than their failures. I can only say to proceed with caution when working with this company and take as many pictures as possible. I will seeking legal representation. Happy shopping for a foreign company which will not take any responsibilities for their own failures and make sure to turn off the tracking which they like to keep on you and deteriorating your battery and also the hacking which a constant issue due to poor software purchase

Instacart doesn’t care about their Shoppers. I have joined Instacart after being laid of my job. I have started doing batches just middle Jan of 2022. It seemed like a nice way for us to make some extra money to help pay for bills at the end of the month. You gotta work hard so you can take a good paycheck at the end of the week. The unfair situation I have addressed a few times is when customer that shop on this app add a considering amount of the tip so it could attract shoppers to shop for them, delivery their groceries at their home and after the delivery they go ahead and remove the tip entirely giving no reason. For batches where all items were delivered and no replacements were made. This behavior happen because Instacart let their customers remove the tip entirely within 24 hours of your delivery. Many customers put high delivery and ended up removing it just after the completion of the batch. I contacted Instacart help support about this and it is very hard to get some support from them. They only assist you after you chat with an auto robot chat system. I wish we would have a direct line as shoppers so we can be assisted and known we have been heard. After a long wait I was told that all they can do is ban the customer for me so I won’t shop for him anymore. But he will be able to continue on the Instacart platform as they didn’t even send him an warning about his behavior. It is not fair and I wish we could have our back taken good care from Instacart.

PROTECT YOUR SHOPPERS AS WELL.. Normally I love instacart. It truly has helped me out mentally and financially. Yet my issue with it is this. Yesterday I had an order where the client ordered two lbs of Hamburger well unfortunately they had ONE package left of 1.36lbs and I looked in the case for others but they had none. They had a bigger pack which was 3+lbs or more. Well it said that was to over the limit and denied me. So okay fine I had no other choice but to get the 1.36lb. Well of course the customer was upset and I tried to explain it but still wasn’t good enough. Where they are saying now they just never received it. No they received it just not the right pounds that they wanted. Hey now gave me a 3 star which isn’t fair. So I reported fraud against it and explained but still not being helpful. Yet I’m a shopper that goes above and beyond. So now I’m having this issue as well as what’s up with all of the families out batching together? Didn’t they know we aren’t allowed to do that. It’s not only taking away from all of us but it’s also not helping getting the customers their items at the right time. Help us to instacart! Help the ones who matter not just the customers. If it wasn’t for us you wouldn’t be here either.

Instacart is frustrating. I have been an active shopper for Instacart for over a year now. I recently had my account deactivated because I needed to provide my new driver’s license (which I totally understood). I recently changed my email address and I needed to update my new email information so I can receive further information on how to update my drivers information. I spoke with the a representative on the phone and he provided me with an email address where I was suppose to send information to so I would be updated. Once that was done I immediately got back a bounce back email which said that the email address was no longer working. I then called again and this representative sent me a link that allowed me to change my number and update my drivers information. I was told I would receive a text message with an update. It’s been 2 weeks since then and I still haven’t heard anything. I recently attempted to just make a new account and because my number is attached to the current account I am not able to make a new one. I reached out to the live chat representative and just like the other calls I was again told this was out of their authorization (which I understand as well) but this process to just update my email and drivers Information has been a complete nightmare!

Love Instacart. I recently moved to another state and was very heartbreaking it was taking me a while to get back into law enforcement! I was really down and I tried doing Uber and Grubhub; to help with contributing financially to help my husband and provide for three children. During this pandemic, I wasn’t making anything at all to help at home except to provide gas. I had to sign up for blocks and with children there was no telling when I could work! I would just put I was available And was lucky if they sent me any orders over a 3 hour period of sitting around! It sucked. I signed up for instacart, hoping things would pick up. I was approved so quickly and within days I was able to head out and work. After I finished an order there were so many more waiting and when I say I am so happy with what you guys are providing for people in need, on both ends, its unbelievable! I make enough to supplement my husbands income, pay bills and even help my family with what Corona is doing in our nation! I wasn’t paid to leave this review, I just really wanted to thank instacart for what you have provided that allows me to help my family! I can work when I want, can log off when I don’t and don’t have to worry about consequences! With my babies out of school and daycares closed, I control my own schedule and don’t have to fret about needing baby sitters!!!! I love it!

What happened?!. I’ve been driving for instacart for 2 years. At first it was great. Pay was acceptable and livable. App ran smoothly and allowed for easy shopping. Agents were always available even if not on an active batch. Everything is different now. The pay is so low it’s basically slavery once you factor in gas costs and the time it takes to complete some of these huge orders that only pay out $7. Tips and batch pay get shaved off for things I can’t control such as the store being out of stock for an item. Agents are only available to shoppers on an active batch and even then it can take awhile for a response. The app is glitchy and annoying (telling me I’m not at the store when I am, failing to scan correct items, forcing me to take pictures all the time, etc). To be honest I only care about the pay. I could put up with all this crap if I could actually make a profit after paying for my gas. Unhappy shoppers means unhappy customers. I hope corporate realizes that before they go under. They have billions in revenue. I think they can afford to pay their shoppers what they were already paying them less than a year ago. I would say it’s a shame but it’s way more than that. It’s more along the lines of inhumane. If something doesn’t change soon (like within the next week) I’ll be quitting. Many happy customers and a 5 star average rating and yet I don’t seem to be valued. The ball’s in your court now, Instacart.

Needs Two More Features. Overall it’s a good side hustle being an IC shopper; I make a lower hourly rate on average than on other platforms, but with the highest rate of dollars earned per mile driven. I have only two serious complaints: 1) I’m in Salem, OR. When it’s “slow” the app shows me batches in neighboring cities like Stanton, Dallas, Woodburn, Corvallis, and Lebanon. These are too far away to be worth my time; I would be losing money to take them. Further, it clutters my screen when there are sixteen or seventeen batches available and most of them are in these distant areas. STOP SHOWING ME THOSE BATCHES! Or at least, give me the option to hide batches beyond a certain distance. Having to scroll through a bunch of unacceptable batches just inclines me to go work on another platform instead. 2) I will sometimes take a batch containing two orders, and the app forces a delivery order on me. Often this means the first delivery is the one close to the center of activity when I want to pick up another batch, or to my home when I want to end my work shift, and the second is out on the fringes of town. LET ME DO THE FARTHER DELIVERY FIRST so that I don’t waste time and miles dead-heading back to where I need to be next. Give me the option to reorder the deliveries. You have a decent platform, but with these issues it’s typically my last resort among the five that I work on.

Hate the new updates. The new updates are so frustrating! Not only are there even more bugs than there were before which is so frustrating when I’m on a time constraint while shopping. But the update requiring I message the customer whenever I swap an item is so annoying because I always talk with the customer first anyway so now it’s just embarrassing and makes me and instacart look dumb because I have to send the message twice for them to approve the swap even though they already approved it. Then I just have to apologize saying that instacart makes me message them again, which waists the customers time and my time while I’m trying to quickly shop and get everything right. Also if there’s any way they could make this app not take all my phone battery life?! I will go in to a store with 100% battery and by the end of the order my phone will be below 20%. So many times I’ve had to stop in the middle of my order to go charge my phone because it completely died. And don’t even get me started on instacart never paying me for my friend referral bonus. Now that it’s been more than three months… In summary, doing the shopping is fine but the app has so many bugs and stupid requirements that any good shopper should have already done, it gets really frustrating when I’ve been in a busy grocery store for an hour and have to apologize to the customer and wait around for the app to work so I can complete the order.

Stressful, Unfair, Unjust. I have been a full service shopper since May of 2020 and have completed well over 200 batches. For my “Thank you bonus” I was given the base payment of $50 for all my hard work when the company said the bonus is based on the number of batches that have been completed. 200 being the highest amount of batches completed and the minimum amount needed for the maximum bonus amount one can get and 10 batches completed by December 9th for the minimum bonus amount of $50. Customer support is useless for this issue I was told that they can’t help me because they don’t have any information on how the bonuses are given out and that they couldn’t help me. Also when going shopping in stores the other people shopping are just so rude and it’s just so stressful to get through the day but I do my job to help out others during these unpredictable times. Sometimes the customers will lie and say that they haven’t received their items when they have and it ends up bringing down your rating so I have had to start taking pictures of each bag with the items in it to insure that everything is accounted for. And if your rating drops to far it affects you from accessing certain batches which is wrong when the customers are lying but of course the company will believe the customer before you hence the reason I take the pictures.

All around problems. I have been with instacart nearly 2 years and I am a 5 star shopper. The past few months there has been a steady decrease in batches and an increase in updates. With every update there are additional issues. I am currently not able to see batches for hours at a time. I thought it was my phone so I went and purchased a new phone with its own telephone number that I use solely for instacart. The first few days were great then bam no batches again. I have spent countless hours with support to no avail. When I see batches I see those under $13 and loads of mileage. I have never had any issues with distance as long as the pay was worth the drive. I see batches for 50 to 70 items paying less than $10 for an in store batch. This is well below the surrounding areas as I shop there as well. I drove Monday to a neighboring city which is busier by far than where I Am at just to find the app telling me to go back to where I drove from. I sat in front of a store yesterday while that app continues to tell me to go there and still nothing comes up. I make $150 or more a day and now I am lucky to make $60. I see loads of shoppers shopping when I am sitting there as I know most that shop this area. As shoppers we all talk to each other. There is no reason why I don’t see batches before others like I use to a few months ago. So please for all that is good fix these issues. This is sad, discouraging and poorly dealt with.

Pilot version in Sacramento Area. Reviewing again in hopes that the app update gets changed back after shoppers have voiced their concerns. I personally love instacart I’ve been doing it for a few years and it has its ups and downs. This new update has really made me have to look elsewhere for money. I understand this new version was meant to give new shoppers a chance at batches. But I think you’ll lose all your veteran shoppers in the making. It goes beyond just glitches in the app itself. The option to pick the batch you wanted is what made instacart the best gig app out right now. Being able to see your options and choose the batch best suited for you made a good experience for the shopper but also the customer because you aren’t reluctantly picking a batch you don’t want. I feel with the newest update, I’m offered so many low paying batches or batches that are just way too far away. I was so much happier offering my service to customers when I chose the batch I want do and that was best suited to my situation at the moment. Now customers often can skate by on these low pay large item # batches because people have no other choice. It’s sad that this is how some people make a livable wage and they’re forced to accept crumbs for a service. This is a luxury for most customers so to see shoppers not being able to pay their bills because of this update saddens me. Hoping that it’ll change back to the list option soon.

Awesome app!. This is one of the greatest apps I have ever downloaded one of the best ways I earn money and good money at that I left or other delivery platforms just stick with this one. love the way I could earn my own money and also love when I could work when ever I want and still make great money 100 I left everything else just for this one here . I waited about 3-5 months to get accepted lol but it was definitely worth the wait I swear .. I was working with Instacart for almost 6-8 months and never made good money with it I wasted more gas driving to delivery the batches then wat I actually made in cash smh I was so happy when I got notified that I was in the process of being hired with shipt truly was a blessing on my behalf THANK YOU INSTACART . I will never leave this Delivery App ever co only thing I want is when I do need cash on the spot is an Instant Cash out on our Pay  even tho I like adding all the money up for the weekend but sometimes l'm broke and don't have enough money for gas to keep on working or even have enough cash to get some food for my self . It's definitely would be great to Update and Add Instant Cash out on what ever delivered batch u want to cash out . Definitely would love to see that on a update soon . But other than that everything is Perfect and Going Great for me . Once again thanks INSTACART

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Not fair treatment Cornershop is better. My first question how the Instacart have rate if 4.7 her? when for the most reviews is 1star. Support is the worst ever, they can only answer you with templates and they lies a lot! Customer can leave ratings but not the reason for the bad rating. For the most part shoppers doesn’t know what was the problem. Customer can delete tip after delivery with out reason. Instacart gives orders only to the shoppers with 5.0 if your score go down to 4.96 you done. You have to complete 100 orders and get 5 stars to increase you score. But her is the problem coming, it’s close to impossible because Instacart doesn’t gives you orders , the best case you can get 1 -2 order per day for 10$ One of the customers gave me 3 star because item was wrong. I choose the item by bar code and name, with is means item is right. But Instacart regret to delete this rate for me even it’s not my fault, but the Instacart app fault. Cornershop is better

Bad care for personal shoppers. All lies I was a outstanding Shopper for 3 years made them 1000s of dollars and did over 2000 deliveries never got single thank you call once! Then some shady customers false failed delivery notices saying they never got there orders however I met them at the door. They all greet me with desire and passion. I had. 5.0 rating with perfect customer service feedback and they deactivate me because people were claiming nothing got delivered even though I had to take photos don’t worry Instacart I am hiring a lawyer for unlawful deactivating

Need a cart for delivery. Customers now a days are ordering like a black Friday deal. The quantity of items they order is very huge and heavy. We do need a cart of some sort to deliver it to the appartement. It’s just not working. We are not paid enough for the quality of service we do. The wage is not as promising as the peak hours they show. It’s cruelty.

Paid unfairly batch. Not paying good enough and I don’t think it worth somebody time

Horrible. Too much work and heavy groceries for very little money! The batch pays are horrible and you have to carry heavy groceries to buildings and apartments! The kilometre that you drive does not match the PAY

Not cool. First, the base pay is too low, (I was making 10 dollar per hour if customers don’t leave tips) this app doesn’t understand how long it takes for shopper to pick the items in store. Most importantly, the app combines cheap customer who leaves 0 tips for a huge amount of items with good customer who gives good tips, which makes it very unfair to the good customers, but the app still try to even it out by combining them. I’m so tired of these chancer on the app who leaves 0 tips, they wants service but pays nothing (20 dollar 50 items), still they often get what they want, and they usually get their food delivered first because they live closer (due to the app’s flawed route logarithm), whereas the good customers who leaved good tips have to wait for their ice cream to melt or oven-roasted chicken to get cold, or their meat products lost freshness. If I was the good customer, I only pay my tips to get things delivered faster, definitely not helping chancer paying their tips. Usually the lazy chancer tend to buy really heavy stuffs (boxes of can pops, 20kg dog food) and they require items delivered all the way to their old apartment door step with no elevator, so I was thinking the shopper should also have the right to rate customers, and know what they are expecting before they accept the order. Shopper are here to make money, not driving around all day doing charity, even if I do charity, I’m not helping chancer.

Great way to make $2/hour. Instacart seriously underpays their employees. Without tips, you will never survive. $9 to get 10 items and deliver 9km away. Also the instacart owner is a billionaire so you know where 95% of the money is going.

Old version. How can I download the old version, picking order with the new version is hard

terrible app, horrible payment. The first app works so badly even on iPhone 13 pro max, the most powerful phone after iPhone 14 pro max. Hundreds of bugs and crashes. And payments are terrible, over expected customers and long distances. If my English was better, I found a job and never do delivery ever. H A T e instacard, it steals drivers money.

Not able to add a Canadian Address. How to become a Shopper in Canada if it doesnt even let you add any Canadian address but only the US states and zipcodes. When I tried the online chat, they had no answer for me and I was put on a long hold while chatting and yet no solutions. I was supposed to receive an email like a week ago and still nothing.

Is the system programmed in away to lay off the experienced shoppers?. As shopper, u get batches to fulfill baed on your rating. Well it was working well until Instacart hired hundreds of new shoppers! Since hiring, i don’t see any batches anymore although my friends (new shoppers lives in same city and zone) see bunch of orders but i see nothing! Is the system programmed in away to lay off the experienced shoppers? Well logically you should give priority to the experienced shoppers as they will do customer’s orders fast with high quality or at least be fair and let everyone (new and senior shoppers) sees the orders at same time!

Extremely Disappointed with Instacat’s Payment System. Dear Instacart Team, I hope this message finds you well. I am writing to express my extreme disappointment regarding the payment issue I have been experiencing with your platform since April 2023. As a former grocery delivery provider for Instacart, I am disheartened by the lack of response and resolution to this matter despite multiple attempts to contact your support team. In April 2023, I diligently fulfilled my duties as a grocery delivery person, ensuring that customers received their orders promptly and efficiently. However, despite providing my account details during the sign-up process, I have yet to receive any payment for my services. It has now been almost five months, and I feel utterly ignored and neglected by your company. I have made numerous efforts to reach out to your support team, sending multiple messages explaining my situation and providing them with my account number for verification. However, it seems that my concerns have fallen on deaf ears, as I have not received any acknowledgment or resolution to this issue. As an independent contractor who relied on the income from my deliveries, this prolonged delay in payment has caused significant financial strain and frustration. I trusted Instacart as a reliable platform that values its workers and ensures their fair compensation. However, the lack of response and action taken regarding my payment issue has shattered that trust. I implore you to rectify this situation immediately by investigating the matter and ensuring that the funds owed to me are promptly deposited into my account. Additionally, I request that you provide me with a clear explanation as to why this issue has persisted for such an extended period without any resolution or communication. If this matter is not addressed promptly and satisfactorily, I will have no choice but to escalate my concerns and explore alternative avenues to seek the compensation I rightfully deserve. I sincerely hope that it does not come to that, as I believe in Instacart's potential and wish to see this matter resolved amicably. I trust that you will treat this issue with the urgency and attention it deserves. I look forward to receiving a prompt response with a concrete plan of action to rectify this payment discrepancy. Yours sincerely,

Bad. Instacart needs serious improvement. How is it that you send your shoppers to deliver bags upon bags of groceries to apartment buildings but you don’t give them a cart to deliver those groceries? Truly terrible. I had a very bad experience with a customer today because of this specific issue. I am not paid enough to drag 10 bags of groceries plus a big box of diapers and a box of pop to the 10th floor all by myself without a freaking cart. Please tell your customers to come downstairs and get their food or give us carts to make these ridiculously difficult deliveries. Thank you !

Pay is Unlivable. You just dropped the minimum batch pay from $7 to $4. That’s a 45% drop in pay to shoppers. Would you go and shop for 3 people for 60 items, drive 10km to the store and 10km for delivery, shop all the items, chat and troubleshoot unavailable items for 3 people, load up your car, drive to three separate places and unload and had deliver items, that may be up many flights of stairs or difficult to navigate locations for $10? Because that is what you’re offering us. It’s shameful.

Customer ratings.. The customer rating system sucks. I went from 5 start to 4.87 for no reason I can think of. We make the best decision possible at the time. I contact every customer with changes or clarification. If they don’t answer I am penalized for it. That’s not fair. I love Instacart. I love the idea of them and I use them personally. However I’m on the verge of going to corner shop.

Instacart is paying shoppers nothing. It’s really ridiculous to work for instacart these days 1 year ago it was reasonable to use my own car and gas and spend my yime for instacart and shopp those heavy items and deliver them because at that time instacart was paying 50 cents for picking the items and 40 cents for each kilometre. But now you can see 55 items and 80 units which will take about 1 hour maybe more only for picking and instacart pays us only 7$ for piking and delivering for 1.4 kilometres. These days with the new CEO they think that shoppers are their slaves and we have to work for nothing for them and use our cars for them to fill their pockets with money 🤬🤬🤬 they use the tips customers paying , when someone pays more as tip instacart decrease more and more. I am not stupid to work for 3$ per hour FOR you INSTACART and I think no one is . Only new people will work a few days till they find out what is going on. WE ARE NOT YOUR SLAVES INSTACART .

Poorly designed. They need to fix their system the one who is doing all the work don’t even get paid what the see in the batch before accepting. They remove batches of their own and all the efforts of the drivers are paid with nothing. Stealing hard workers money.

The most unappreciated and greedy company ever.. The first you join they will give good batches with good promotions for a short period of time. After that you’re going to regret that yolk you joined this company. Most of the batches are 3 orders with many items above 36 items and long distance like 10-19km and the pay is $20. They expect you to finish these batches fast while their app isn’t updated and synchronized with the items availability in stores. So many refunds requested from the customers and company going to reduce the amount from the tips which it’s become big cut lately, it’s not your fault that the app didn’t update the item’s availability but still they are going a big amount from the tip. The tip that makes the batch good pay or not, not the company pay because their pay is sucks.

Do not bother shopping for this company!. It is shopping for a lot of things at 1 time. So it isn’t easy work. But, unfortunately the batch of groceries you shop for, whether it be for 1 to 3 different individuals will instead of start from $7.00 be $4.00 (CAD) so therefore this isn’t worth it.

Tip baiting??. Customers will put a high tip and then change it after it’s delivered. This company allows tip baiting, within 24 hours of delivery. If there is no issue with the order and it was delivered in a timely manner there is no reason as to why the customer should be allowed to change their tip. For example; You don’t go to a restaurant, give the waitress a tip, and then come back to 22 hours later and ask for half of it back. It’s a service you are paying for. Your tip is what it is. That shouldn’t be changed. Also, Customers in apartment/condo buildings should be coming to the lobby to get their groceries. We don’t get paid enough to go up and down up and down to grab bags and bring them up to the 23rd floor. Provide us a cart then. Or have the customers meet us to pick up the groceries downstairs. They are already having the convenience of having it brought to their home.

App is not working properly. The new version is crappy it froze and after wont allow me to check out not to mention trying to get help sucks no one answers for hours

Pay for batches. Everything going expensive ,like gas and etc..but Instacart batch pay decrease day by day. Every one please don’t expect batches with low prices

Fraud. Do not use it.. I worked for it and after 1 week it did not pay me. It showed that it sent money to my account but my bank system confirmed me that instacard did not pay. I gave the correct account no. Then where has my money gone! Such a bad experience with instacard. It will not pay your hardwork. I will never recommend it.

Worst gig job. The pay is garbage. Not worth my time. Instacart charges customers lots of fees to use the service but pays the shoppers $5 per batch. Ya.... no

Do not work for instacart. Low pay rate, for $15, you have to go shop for 55 items(90unit, cash out and delivery to the customer; sometime you have to carry up to 15 floor (if it’s condo) to delivery to their door. I forgot to say you have to drive 5km to get to the customer house as well. TELL ME IF IT’S WORTH YOUR TIME They paid well before, but after we have the new CEO, things got worse. It’s lower than minimum wage Consider it before you want to work for instacart

As of June 9 the app is horrible. New update screwed over everyone. System is buggy, completely different to old system. Can’t get any batches. Batches are not consistent. Probably to get rid of excess workers. Pay sucks now, better off working for the grocery store itself. Bad call after the company made their sales goals for 2022 off of the fear of corona virus. Needs to support their shoppers better. Do not download, it’s now a waste of time. For more complaints and evidence check the reddit page.

No feedback for bad reviews. I love the job but it is extremely frustrating that customers can give bad reviews without any feedback and we as shoppers get blamed when we try to communicate and the customer does not respond at all or doesn’t have suggested replacements.

Batches are not fair at all. I have a screenshot that shows instacart batches calculating is so fake and unfair! screenshot that i took just now about batches cuz one batch is 2 full service and 4.3km with 39 items and 45 unit pays $23.24 and another batch 1 full service 3.2km 84 items and 125unit that pays $15.99 how that can be fair for shopper ? Some people don’t know that’s more than 2 hours 125 unit !!

Address problem. It says to write my address, but only US states show up. Please make Canadian provinces available.

InstaCrap. If someone gives you a single review under 5 stars you will never see a single order and be forced to find a new job. You will get finessed do not waste your time. The people who invented this app did not graduate highschool.

Payment. Low base payment, only depends on tips and if there is high tips you decrease the base fare

Customer care left chat in midway because they have no answers.. Customer care doesn’t listen my issue properly since 4 days, they told me same thing, your issue is resolved in 24 hours. They deactivated my account without my permission and they are so rude. Left the chat when they had no answers After that they become arrogant and don’t want to fix issues.

Instacart is ruined. I’ve worked for instacart full time since 2019. My ONLY source of income as a single parent. Since Ms. Simo became CEO, the company has gone so downhill that it’s barely worth it anymore. Ms. Simo has single handedly ruined the company. Pay is almost nothing now and we as shoppers are constantly fed lies. $4-$5 for 30+ items and 20+ kms is absolutely unacceptable. There is no protection against fraudulent claims of ‘missing’ orders from customers even when we show proof of delivery. The company does not in any way appreciate or protect their workers. I used to love this job. Now it does nothing more than raise my stress level. But the other shoppers that are willing to take low paying orders are the reason this continues. So I hope the higher ups enjoy sitting on their pedestals and getting rich by stealing from the people who make this company happen. WE do the work. WE put strain on our personal vehicles. WE pay for fuel. WE ARE THE ONLY REASON THIS COMPANY EXISTS! Absolutely pathetic.

Instatcart sucks. Batch pay getting worse daily and support sucks and knows nothing but lies

Worst. Worst app ever. How to get the old one back? Have u seen the price of gas instacart? And u r paying us nothing treating us like animals? You guys need to improve it

Literally any other job is better than this.. This company has zero respect for any of their employees. Extremely low pay, with very long distances. Batches go for $12 but with 75 items and 92 units……… that is at least two hours of work and for $12????? Plus driving… this company should be held accountable for how DISGUSTING workers are being treated. I don’t even understand how this job is even legal? No over time, no minimum wage, no bonuses.

91 items. how are you guys sending 91 items 10 kms for 10$. This cant be legal. 2-3 hour worth of work for less than 1 hour of minimum wage . This cant keep going on . You guys should be ashamed of yourselves

Deactivated my account without any reason. Last week i just delivered the order and after that i got a mail that my account has been deactivated. In the mail it said your account has been deactivated saying your selfie check didn’t approve. How it can be possible as I haven’t submitted any selfie. I tried to contact Instacart safety and trust, but i got one of the worst reply that don’t message us and we won’t be replying to any of your mails. How stupid reply was that. They even took a time to watch my profile as i was 5 star shopper since 6 months. So don’t trust them as they are so mean and spoilt my whole livelihood as i left my permanent job to become full time shopper. I want to provide zero stars to these people. I have sent them identity documents to proof my identity but all useless I just want to send the mail wordings in which they were replying me in so roud language. Really really upset with this company

Random decision and unfair treatment. My father’s account got deactivated because it said that he is failure to deliver orders for 4 times but he has done over thousand batches and he has delivered everything. They are not transparent on the info they get. The trusty and safety team is the worst, they should try the job before they make a judgement, there is fraud by customer. Stop buying your rating They are paying very little for shopper to carry numerous of items alone. Ridiculous. Small items but a lot of them don’t count as heavy item. Why don’t you try and lift them? No word for them

Reduced pay makes this side gig unviable. Not sure what the thought process was being cutting driver base pay in half. Cost of everything is rising and Instacart decides to pay shoppers less. Shame.

Regarding deactivated account. This issue handled by trust and safety team so if you wanna talk to them related that but there is no direct contact to reach out them. They are taking more time to solve case than the murder case solve by police. It’s been 10 days still I am not getting reply from this team.

I. I have been shopping for 3 months it was gooding great. Now the app is not letting me see any of the items i need to shop for. I have contacted instacart several times but nothing has changed. I even upgraded to an lphone 14. Still not working. I cant shop if I don’t know what the item is. So disappointed.

Bug!!!. It doesn’t show me any new batches!!! My rate is 5 star but I can’t see any new batches. While the app is open and I’m waiting for a new batch, sometimes I received a notification (NOT IN THE APP!!!) that a new one is available, but even I can’t see that too! I am so disappointed with this extremely weak application!!

Income. Your income will be 10$ per hour, and you have to deduct tax and the gas out of it too, I have been Instacart shopper for more than 2 months because I haven’t had job. Some orders are extremely heavy and you have to deliver them at the door. Imagine how physical demanding and frustrating it is!

Cheater’s. Showing less kms before accepting the orders once you start delivering kms jumps to at least 7 kms extra 70plus kg items and pay is nothing Both the instacart and customers thought drivers are animals By throwing few dollars they have to accept bcz they don’t have any choice I’m gonna post every where Shut instacart No instacart

To my fellow shoppers. We must take a stance Instacart is getting worse by the day too many problems. Customers make false claims without feedback. Shoppers I think it’s time to take action

AWFUL AND UNFAIR. This is the most unfair job with unresponsive support. One woman gave me a bad rating because she falsely accuse me of forgetting to give her an item, and Instacart failed to address this issue at all. Due to this one bad review Instacart penalized me by not letting me access any good orders anymore. It’s completely unfair that out of the hundreds of deliveries I’ve done this one bad review has completely ruined my reputation on the app and now leaves me with I will access to any orders. Completely unfair system. Don’t work here unless you want to be treated like trash

App freezes and crashes. New ver. Since new version was installed, App freezes when in shopping stage. Have to delete and install it again, every 5 minutes.

Rating system sucks. I’ve been on 5 star for almost a year and as soon as I have a bad rating I hardly get batches. This is so unfair especially when I know I’ve been working hard, checking all items and communicating with customers to make they have the best item. And also how do u let new shopper have better batches than your old and trusted shopper. Most company go by seniority but not instcart. Bad management.

Very less batch pay. Instacart is a real fraud. Not giving proper batch pay. Grabbing the customer’s tip from shoppers. Cornershop (uber) is the best for pay. You are gonna loose your business. 🤣

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I got deactivated!. Y’all deactivated my account because of a photo and saying I had someone with me when I didn’t. I finish my order and I was on my way home. When I got home it told me I need to send a picture in, so I did and y’all won’t take my picture of myself, so my sister ( who works for instacart) was trying to help me and accidentally took a picture of herself and y’all accepted the picture knowing it wasn’t me. How am I supposed to fix it if y’all won’t try to work with me. I wasn’t even working anymore when this happened. I told y’all in email that I can show y’all it me. I never had anyone who wasn’t employed my instacart with me. If anyone was with me they work with instacart which isn’t violating any rules. Y’all deactivated me before because of a misunderstanding. I got deactivated because y’all said I didn’t deliver a order which I did I just accidentally said I delivered it. At that time I was still new and was trying to figure out the app, which was kinda confusing. Y’all heard me out on that one, but won’t hear me out on this one. I just don’t understand why I gotta go straight to being deactivated instead of getting a warning which y’all never give to people that I know of.

Missleading and unfair. I’ve had 3 years experience with this company and it’s “shopper helpline”. They continue to fail on the app. They will tell you that whoever is closest to the store will get orders. I’ve spent so many hours trying that and I’d see shoppers come in and out of the store and as soon as I’d leave and go home I would see an order. Other issues is the constant service issues. The app would send me two cities away and then want me to go 3-4 cities back to get the next order. They claim “it’s because it isn’t busy enough and they need more shoppers in other areas”. That is a complete ERROR because I’ve spent hours on days waiting for a order near me and it would send me to 2-3 cities away and then as soon as I complete that order it would send me nothing but orders closer to where I live and it’s basically just causing you to use up all your miles and destroy your car and time. You end up traveling for them for free because they don’t compensate you for commuting to the store. You only get comped for the miles from the store to the customers house and not the travel it takes to get to the store which can take up to 25 minutes sometimes just to get to the store.

Instacart APP and then some. The APP itself is one of the best apps on the market, if not the best ever. Not much complaints about it, even though it acts differently on different phones. For instance; the app on a samsung phone will give you a bubble first bringing your attention that a batch is about to show up on your screen, but with IPhone its a completely different story. If you do not have the batches screen selected and you are using another app, or if you look away for a few seconds because you got tired from staring at the screen and a batch shows up, then you are not going to get it, its too late. I do not know why iPhone acts this way, is it the app, or is it the phone. Lately, its been difficult to have good paying batches, however; other people will get all the good paying batches. We hang around each other and we talk, many times when you set with one of the lucky people, you see high paying batches coming on their phones. Today, to be exact, I sat with an always lucky shopper and he got a $61, a $51, and a $40. I saw all the far away, low paying batches, even though I have a 5 star rating and he has a 4.96 rating. Instacart needs to be fair and do what they preach.

Shadow bans good shoppers, preys on new naive shoppers who will take 2-3 tips. Been on here for a while. If you get one day of a lot of batches and make good money, they will shadow ban you and only show you batches that are very far away or have no tips. It’s how the algorithm works. This app preys on new shoppers who are naive and will take batches that have low tips “2-3 dollars” or no tips for TONS of items and very far drive distances. Such as, the customer will be 10 miles from the grocery store, wants 50 items and is giving a 2 dollar tip. IC only pays you 5-9 dollars base pay. So if you’re taking a 50 item batch where the customer is 10 miles from the store (excluding how far YOU’RE driving to the store which could be ANY distance maybe 4 miles or maybe 15 - the app doesn’t tell you), and the base pay is 7.50 and the tip is 2 bucks. You’re making 9.50 for that. Imagine driving 20 miles doing 50 of 90 item batches and you’re getting paid 9.50. That’s what’s happening here. The people on this app that have been here a while know these are “trap batches”. They’re scams. But new shoppers don’t know any better. And because they take the batches, customers keep throwing out 2 dollar tips thinking “oh someone will bite, it happened before”. It’s like being a waiter and making 3 bucks an hour, and you’re serving a table of 20 people and getting a couple dollars as a tip. That’s what’s happening. STOP TAKING 2-3 dollar tips!!!!!!

Incomplete application. Not sure what the issue is, and if anyone else has had this happen please let me know. I have Uber, Lyft, and doordash and this has never happened. I signed up and was never able to complete the application after being on the waitlist for months. I was in Florida when I signed up, I then moved to Georgia and tried to sign up again. For some reason it would t let me change locations, so I contacted their customer service. They told me to deactivate my account and sign up again. I did this as I was told and to this day, my account still says it’s deactivated. They sent an email saying “ Hi Marisa, Thank you for your interest in becoming an InstacartShopper. Unfortunately, we won't be able to proceed with your application at this time. We appreciate you taking the time to apply. “ I’ve contacted their customer service several times after this, they’ve “escalated” opened tickets, but everyone’s answer is the same. Wait for the email. The former response is the only response I’ve ever gotten. So I’m giving them one star, for poor customer service and not explaining why I was on the waitlist for months and why my account was described and cannot be reactivated. Anyways if this has happened you too I hope you can find another way to make income and, I hope you find a better way to use your car and time to help others and yourself. God bless.

Good at first. I don't know why when you download the app you only see the good reviews, whoever, I've been having a lot of problems lately with instacart, because if I don't choose a good replacement or refund an article and they immediately remove the tip they had offered me. Today I received an order and 2 products were missing that I could not find and I was looking for more than 30 minutes in an order of 5 products, I contact the customer and he does not answer me either by message or by call. So I decide to contact instacart by chat, and I tell him about the situation and that I can't wait any longer than if he can help him and the man who answered me kept looking for excuses for him to make the order like this and to refund the missing items, then I tell him that it doesn't seem fair to me because I don't want to lose money for my time and the miles, ( so he realize that the client does not respond, and he still want the order to continue) I decided to leave the chat and as soon as I left I get a message that they canceled the batch and that now I have 15% cancellation and that if I cancel an order again they are going to close my account. Another thing is that it has already happened to me many times that I contact the instacart service and they leave me on hold for a long time and while I am waiting they simply close my chat. Like WHAT.

WARNING. I would not suggest my worst enemy to work for Instacart. This “company” if you can call the foreign operated grocery delivery service a company. They are abusive to the contractors in wh they pennies too & allow false claims to marked against an individual’s character. They also do not have a service line for contractors to contact due to the low grade business in which this person operates. I have found the representatives to be liars if they can speak an English language to Americans otherwise they sit there and will not answer you because lack the ability to translate one language to another. I have also found even as this company tracks your location and can see you have arrived to a customer’s claimed location they allow the customer to make false claims which are thrown back into the independent contractor. I have also found, like Door Dash, they file false payment history which is consider to tax invasion. I have also found their cheap payment software to lay blame on any company other than their failures. I can only say to proceed with caution when working with this company and take as many pictures as possible. I will seeking legal representation. Happy shopping for a foreign company which will not take any responsibilities for their own failures and make sure to turn off the tracking which they like to keep on you and deteriorating your battery and also the hacking which a constant issue due to poor software purchase

I don’t know. I've been reading all of the reviews and, some I agree with. The one that talked about the algorithm is big facts! I use to love it. Saturday, September 9th I had an a batch, three orders. As I was shopping order A (30 items) order B texted stated that she wanted her order by 5 o'clock because she had to leave. I told Her order wasn't due for delivery until 5:37pm. She then stated could she schedule it for the next day to be delivered. I told her that yes she could do that but she would have to cancel the order with me. I try to finish the batch with the two orders the chaos that follow smh. The app would not go past the start shopping page so I called Instacart. I explain my situation explain what happened and of course they said "I assure you this issue will be resolved". It wasn't. I woke up Sunday September 10th, I didn't get paid for order C's order and it doesn't even show that I shopped that store, on the daily summary. my ratings were low. I feel that's unfair that was completely out of my control and I've had low ratings all week and I've hardly been getting any batches. who supports the shoppers because if I'm out here in the world aimlessly shopping, what's the point in rating the Shopper?

Ehh it’s decent. The app itself is seamless so long as you have a good connection I’d hate to see how it worked in a Walmart as none of them in my city have good reception throughout the entire building. I only work 3 12s on the weekends so it’s a good way to use my time while the kids are at school for the extra things but it won’t replace a regular job. Most the batches that come through are not worth the time, effort, or gas. I’d literally make the same amount running around town digging through trash cans for cans and bottles in the same amount of time. If you have the time to really sit down and figure out a formula of miles traveled to pay then it’s worth it but those “worth it” ones are far and few in between. The peak times is the way to go one just one shop orders generally in my area the further they’re out the larger the tip which is really where the profit is the money received on just the batch itself is literally just gas money. They give you gas money to work for free and hopefully the customer is a decent human being and realizes that not only are you delivering but you’re also shopping for them and at least leaves enough of a tip to double what what IC is paying with is only $7 a trip whether it’s 1 2 or 3 customers plus the .40 fuel assistance.

Tried changing address and they deactivated my account. I never leave a review but I feel like this just needs to be mentioned. I made an account while I was living in California. I got waitlisted for almost a year with no indication on if my application was accepted or denied. Then, I move across country (still on the waitlist). I try to change my address to the correct state I’m currently living in and it won’t let me. The first representative I speak to says they have to restart my account then I can change my address. That doesn’t work. The second one I speak to says they have to deactivate my account to change my address. They say that I can sign up for a new account with the correct address and this is the only way. So they deactivate my account but then I wasn’t able to sign up for a new account. Every time I tried to sign up for a new account (different email but same phone number because that’s the only number I have) it says my account has been deactivated. Then I get an email saying my application was denied for the California area I was in, but that doesn’t matter to me because I don’t live there anymore. I finally talk to another worker who says they escalated it further and they’ll see if my account was deactivated for the right reason. They said they sent out an email then ended the chat before I could reply but I still don’t have that email and not sure if I will get one.

COULD BE WAY BETTER!. Instacart is okay, it’s not the worst but there are a lot of things I would change about the shopper app. I wish you could choose if you don’t want to be paired with a customer again, some of them are rude and disrespectful. Customers shouldn’t be able to alter tips, you could do everything right and they’ll still take the tip away. I could accept an order for $40, and by the end of it I’ve only make $29 because of people changing tips. If you needed something from the store that bad, why not just go yourself? That’s how I feel. It’s especially annoying when you’re delivering to an apartment do a whole bunch of extra work climbing flights of stairs going back and forth just to make less then what the order said. They should give an option if you don’t want to deliver to apartments. it’s definitely not worth the extra hassle. They do have weekly adjustments but it’s not that much, especially when just one day of Instacart you use almost a half a tank of gas. Why is it also that when there are promos it says that if you complete 5 batches you will make an extra $18 but when I completed 5 batches I only got $16? It doesn’t make sense. This app could be way better and should cater to their shoppers more, we deserve better !

I’m a shopper. I think grouping order together is a terrible idea. The customer should be getting notified that I have more orders than theirs because I lose tips from the amount of time I spend on other people. I already don’t get tipped enough and I think it is ridiculous how impatient people are even when I get it into the 2 hour time frame. I think the customers should know what it is like to be a shopper or be informed so they don’t have such high expectations for us. There is also a problem with scanning frozen papaya chunks and a lot of meat from the seafood department which needs to be fixed because it makes it harder for shoppers and it puts more on our time when Instacart could have prevented that. When you do group orders together, please have a route that makes sense and not one where I’m ending 30 minutes away from me. If you group orders shouldn’t they be somewhat next to each other? I have to deliver 7 items yesterday and I have to drive 20 minutes there and back to the store and I got tipped $1. I know it is all up to the customer but that is just ridiculous and I had orders ahead of them. I shouldn’t have to inform the customers about what’s going on it should already be known that I will need a little more time than usual. I don’t think the customers of Instacart like when their orders get grouped either because it takes longer and nobody in this world has an ounce of patients!

pretty neat. it’s cool to have a way to earn a little bit of extra money where you don’t have to punch in a time card or answer directly to a boss / manager.. that being said, a lot of the batches don’t pay nearly enough for the amount of effort that goes into the process, especially if you live in a less densely populated region with far away, outlying communities that are also a part of the delivery area.. ..for instance, a batch might pop up that needs 50 items picked up from the grocery store and only pays around $11 .. that’s a lot of sourcing out stuff at the grocery store and is gonna take a little while to get.. ..check out is easy and item replacement is straightforward if needed. but, after all that is said and done, you have no idea where you’re taking this order until it’s time to deliver it and that could be 5 miles or more out of your way to do that, tip or no tip. plus, alcohol delivery gets a little dicey too, where you’re basically where the buck stops in being able to spot fake ID’s, refuse a sale to a potential underage house party, refuse sale to an intoxicated person, etc etc.. ..honestly, if I wanted all of that extra responsibility, I’d just work at a liquor store and get paid on a W2 Instacart is a great concept, but pays too little for the burden on the shopper.

Needs Two More Features. Overall it’s a good side hustle being an IC shopper; I make a lower hourly rate on average than on other platforms, but with the highest rate of dollars earned per mile driven. I have only two serious complaints: 1) I’m in Salem, OR. When it’s “slow” the app shows me batches in neighboring cities like Stanton, Dallas, Woodburn, Corvallis, and Lebanon. These are too far away to be worth my time; I would be losing money to take them. Further, it clutters my screen when there are sixteen or seventeen batches available and most of them are in these distant areas. STOP SHOWING ME THOSE BATCHES! Or at least, give me the option to hide batches beyond a certain distance. Having to scroll through a bunch of unacceptable batches just inclines me to go work on another platform instead. 2) I will sometimes take a batch containing two orders, and the app forces a delivery order on me. Often this means the first delivery is the one close to the center of activity when I want to pick up another batch, or to my home when I want to end my work shift, and the second is out on the fringes of town. LET ME DO THE FARTHER DELIVERY FIRST so that I don’t waste time and miles dead-heading back to where I need to be next. Give me the option to reorder the deliveries. You have a decent platform, but with these issues it’s typically my last resort among the five that I work on.

It’s okay. I’ve been a shopper for a few years now never had any major issues. It’s exactly what it says it is. You shop for items and scan each and drop them off to the customer. I get up everyday and do this because i don’t have a sitter for my daughter so this is my income for now. But anywho, everything up until recently was fine. My ONLY ISSUE is that instacart allows the customers to rate through 5 stars for your service. So basically meaning if a customer wants to rate you one star just because, they are allowed to. EVEN if you did the order perfectly. Once your rating goes below 4.6 you will barely see batches and if you do, pay is below $30 even if the order is 50 plus items and a 20 mile drive to drop it off. There’s also no way to dispute ratings. It needs to change. If it shows in the app on time delivery and all items found, there should be no way to get a low rating. Some people just want to see someone fail and they will purposely rate low which then affects your overall job. So now after years of hard work, I’m seeing one Batch every 45 minutes pay around $12 for 50 items and a 20 mile drive to drop off because the customers decided to rate low just to be that kind of bad person.

Inconsistency insta cart. Insta is good when your batch is under $20(unless your doing multiple orders in one batch) Anything under $20 batch the app works perfect, as soon as you start getting higher over the app shuts down and continues your time when your not able to contact customer service or customer because of the app not working!! Help center isn’t reliable when time in need!! When the app isn’t functioning, there’s no specific # to reach unless you search(google) it, and the # that’s provided doesn’t allowed to talk to anybody, until it’s 20min later while the batch is still in effect!! Yes it’s good when your doing $12-$7 batch’s app works perfect but, anything over then the app messes up completely and your ratings are effected by the cause!! Insta cart needs an official customer service # for drivers!! Recommended not to do insta cart on high paid weekends your money won’t add up🤷🏾‍♂️👎🏾‼️ Customers lie on missing items and regardless how quick and neat you bag groceries, drive on time…they don’t give honest ratings Never will I tell anyone how to spend their money But, if an person takes your order, order takes an 1hr to do, they’re done in 45min, bags groceries in a good way, leaves market and arrives 15min before drop off official time, doesn’t deserve an higher tip and an automatic 5star rating🤷🏾‍♂️‼️

Used to be good, not anymore. Not sure what is going on with this app but for the last couple months, batches have gone WAY down. And I know there are many factors that contribute to this, but when I have customers telling me that they placed their order on a Sunday and didn’t get their groceries until Wednesday because the app is telling them there are no available shoppers while me and every other shopper are staring at our screens all day constantly refreshing the page waiting for a batch to come up, that tells me it goes deeper than the weather changing and more people going out to shop for themselves. There is something wrong with the system. And the fact that it’s been months like this is so terrible. This is how many people make their living. I’ve been barely scraping by because of this sudden shift in business. And Instacart shopper support is no help at all. Something has to change or this business is going to tank. I’ve already signed up for other services and I’m sure many others have too. Aside from this, Instacart tells us they will be “paying us more on Sundays” and providing fuel help and all this nice stuff but I have yet to see any of that in action. They keep pushing shoppers and customers away. They keep thinking of ways to give us more work while paying us less and less. This used to be a fantastic business, but not anymore.

InstaCart Reps lie. I’ve been an InstaCart shopper since Aug 2020. I enjoyed it until I discovered that the reps lie. I had a promo yesterday and I worked hard and accepted LOW PAYING deliveries. To meet the guarantee earnings, I had to complete 5 batches. On one batch, I completed the shopping and when I was one mile from the customers home, the customer sent a message stating they couldn’t use the two items. I contacted InstaCart and told them I will return the order. Long story short, I was told SEVERAL TIMES THAT THE BATCH WOULD COUNT TOWARDS THE PROMO. I have screen shots with the rep reassuring me several times, THE BATCH WILL COUNT towards the promo. I did NOT GET COMPENSATED!!!!! I contacted InstaCart and was told they are sorry for the miscommunication BUT STILL DID NOT COMPENSATE ME THE ADDITIONAL $28 I EARNED. They want excellent and HONEST FULL DELIVERY SHOPPERS BUT THEY WILL LIE TO SHOPPERS! My screen shot of the rep (Crystal J) clearly states the batch will count towards my promo. I communicated with the supervisor and showed her the screenshot, DID NOT COMPENSATE ME EITHER! Instead of apologizing and compensating me, she told me I am a tenure shopper and should know the policies. I have two masters degrees and I CAN READ WHAT THE REP STATED. SHAME ON INSTACART. SHOPPERS BEWARE OF THE PROMOS AND PROMISES THE INSTACART REPS MAKE TO SHOPPERS!!!!!!!! THEY ARE NOT WORTH IT AND THEY LIE LIE LIE!!!!

CUSTOMER SERVICE REP Malicious. I've been doing instacart for 2 years now and withing this time it's been good time and bad, but this has to be by far the worst experience I've had with them. For the past month I have been experiencing technical difficulties with not only the app but with the customer and customer service as well. Some of the customer will lie about items in their order is missing when YOU AND THE CUSTOMER see that they have received the item but they want get compensated by Instacart so they don't have to pay for the items. I reached out to a representative for help and all because I didn't want to leave a review because they weren't being helpful the representative then terminated my card for I can't get orders. So basically if the customer representative doesn't like the conversation they are having with you they will deactivated your batches, your shoppers card or even your entire profile(this is my first experience, but not the first time I heard this happening). I would say try to stay away from reach out to to the representatives but if you have to make it quick don't get upset or they will mess up your profile and how you make money, they will make sure you have the worst experience.

Mediocre at best. Horrible help center. They do not respond in a timely manner and if you don’t respond in 30 seconds the chat expires and you have to star all over again. They always side with the guest and never listen to the shopper. The guest can list and apartment as a house and you have no idea and are forced to deliver the groceries with no additional pay or option to cancel without it affecting your cancellation rate. The in store only shops don’t allow you to get tips and are under paid if you have multiple shops in one batch. Finally, they have bonuses, but make it impossible to achieve them. They will require you to come plate 5 batches to $50 guaranteed (you can still make tips) the catch however, the first 4 will be easy to get, but the 5th one will be impossible. They will only give you batches on the other side of town. Or tell you there are not at all. And the $50 only breaks down to $10 per batch and they are required to pay at minimum $7 per batch. They also give you multiple shops within one batch, so at the end of it you either don’t complete the 5 batches, or you’ve completed them but the $50 was not worth the hassle. Instacart needs to listen to the shoppers feed back and make shopper support more accessible. Also, instacart needs to hold the customers accountable for listing their addresses properly and they should give shoppers a way to notify instacart about customer issues.

What happened?!. I’ve been driving for instacart for 2 years. At first it was great. Pay was acceptable and livable. App ran smoothly and allowed for easy shopping. Agents were always available even if not on an active batch. Everything is different now. The pay is so low it’s basically slavery once you factor in gas costs and the time it takes to complete some of these huge orders that only pay out $7. Tips and batch pay get shaved off for things I can’t control such as the store being out of stock for an item. Agents are only available to shoppers on an active batch and even then it can take awhile for a response. The app is glitchy and annoying (telling me I’m not at the store when I am, failing to scan correct items, forcing me to take pictures all the time, etc). To be honest I only care about the pay. I could put up with all this crap if I could actually make a profit after paying for my gas. Unhappy shoppers means unhappy customers. I hope corporate realizes that before they go under. They have billions in revenue. I think they can afford to pay their shoppers what they were already paying them less than a year ago. I would say it’s a shame but it’s way more than that. It’s more along the lines of inhumane. If something doesn’t change soon (like within the next week) I’ll be quitting. Many happy customers and a 5 star average rating and yet I don’t seem to be valued. The ball’s in your court now, Instacart.

INSTACART DOESNT CARE ABOUT THEIR SHOPPERS. This app deserves -10 stars if that was even an option. The app deactivated my account due to a “missing delivery”. I thought it was really weird since I couldn’t remember missing any delivery. I think it was a customer trying to get free groceries by claiming they never got them. So instead of instacart contacting me by phone call and ask what happened they just deactivated my account minutes after. I tried contacting instacart shopper support multiple times and was blown away of how hard it was to get simple shopper support. There’s no direct phone line to contact help. Instead you’re left wondering what happened with no answers. All they did was transfer me to different representatives to “help” me. I finally was able to have a representative open my profile and he saw that all my deliveries were complete and on time. It also says you need evidence to fight your case but when your instacart gets deactivated you are not able to look at your delivery history so it feels like they’re just making it harder for shoppers to fight their case. I later discovered that people had the same situation that I was experiencing. Long story short instacart doesn’t care about their shoppers. Even the hard working ones who relied on this app for extra cash during this pandemic. Also thank you to the customer who claimed they never got their groceries, you just got a hard working person out of a job😊

Baiting New People. Let me preface this by saying I love instacart and it has granted me the opportunity to pay bills and do what I love, grocery shopping lol. BUT I’ve noticed that when you’re new and just sign up they give you really big orders to reel you in and make you think it’s a great way to make money then after maybe a month or two they dwindle down on the big orders for older shoppers and then again give them to the new people and the cycle repeats. I don’t think it’s fair to genuine shoppers who take their time and are patient with customers that we are stuck with bad orders or no orders at all! my area used to supply me with great orders and now I have to venture out and go farther to try and get an order which sometimes doesn’t even happen. Or I’m sent very tiny orders. I just think they should cater to their older shoppers as well as their new and not just try to reel in as many shoppers as possible with big money and then nothing. Over saturation is a big thing for this app and I think they need to work something out so that doesn’t happen. Or they risk losing the good shoppers and stuck with shoppers who just care about the money and not the satisfaction of customers

Good at first. This was a good side hustle at first when instacart used to do many promos, now it’s like 1-2 a month, if that. Started doing instacart in dallas and always had batches available and moved up to Diamond Cart within 2-3 months, kept a 4.95+ rating for every now and then someone would give me a 4 star rating. The app has always had its issues and now more it seems like with it crashing when you accept a batch, or not letting you move forward in the app, which has caused me to lose batches because support asks you 1000 questions to verify who you are instead of helping you out with the batch, or sometimes never even reply. Now moved out to fort worth and customers here have lowered my ratings to below 4.7 and have affected the amount of batches i get. Went from getting 8+ batches a day and seeing many on the job board to 1-3 batches a day and none on the job board. The feedback is so vague so you don’t even know why you’re rated a low rating. I’ve had lots of customers fraudulently report items missing and even after you dispute it and provide evidence you gave them their stuff, nothing happens. I shop for these customers as if i shop for myself but even after texting them and asking about the replacements and dropping the order off how they want and even waiting longer than what we should, it seems us shoppers still don’t get appreciated.

Low pay, inconsistent batches. When I first joined Instacart Shopper, I saw orders frequently and received notifications for them. After delivering groceries for about a month with only 5-star reviews, I noticed that I suddenly stopped getting orders or notifications. A friend downloaded the app and signed up and we sat next to each other to view orders. Her app showed 8-10 orders at a time while mine showed ONE order (if I was lucky). I contacted Instacart support numerous times with no resolution over the following year. I finally gave up and deleted the app after awhile, then redownloaded it to try again a couple months back. Same story all over again, I could hardly get any orders and they were so infrequent that I ended up making less than minimum wage before gas and wear and tear on my car were considered. I am so confused as to why the developers of this app have set it up in such a non-functional way for shoppers. I still have a perfect 5-star rating from all deliveries but cannot get any orders in a big city where others sitting next to me have a dozen orders listed at a time. I have deleted the app again and am done with it for good this time. I deliver food for restaurants now with a different app and make $20-25/hr easily compared to the $7-10/hr I was making with Instacart. I don’t miss Instacart Shopper at all.

THEY HAVE FELONS DELIVERING YOUR FOOD. So when I was 18 I was charged with endangerment for defending myself. I was homeless, and one night I was attacked by two men. The courts took this into consideration. I’m working on actually getting this taken off my record, and the mayor of my town is on my side. After this I’ve never gotten in trouble and have completely changed my life. I’ve never gotten even so much as a driving ticket. I’m now 25 years old with a cosmetologist license, and have won countless awards in my field. I’ve received many certifications including domestic violence, Covid 19, etc. Instacart allowed me to shop with them for an entire MONTH. Shipped me out a card & asked for an essay and proof of “change of character”, because “they believe in second chances.” I sent them an essay about everything that happened and gave them SO MANY references, certifications, licenses etc. I’m just getting back to work because I just had my first child. I pulled 15 hour days and literally hundreds of miles for them. I’ve had customers state on my ratings that they had their best instacart experience with me. What I’m trying to say is, I was a MODEL employee, and they let me work for WEEKS. Today their “decision was made.” They really just kicked me off the platform after an entire month. This is absolutely heart breaking. If I was such a danger to these people, why let me deliver for an entire month ?

Unfair delivery company for the shopper who works as a Instacart shopper. I have issued about my incident of one of the customer it was a three customer badge and one of the customer has reported missing delivery that customer put in his note that put all deliveries on the bench at the front door After when I reach eight to the customer house I put everything stuff on his bench at the front door and I just took a picture Instacart also got that picture and after that on the next day I haveGot an email from Instacart that one of the customer has reported missing delivery so I reported the Instacart that I cannot see that issue on my app but I just got an email from the Instacart so I reported that the customer is lying please investigate it has been more more than a week Instacart has not investigate that incident even if I have the ticket number so Instacart is just depend on the customer they are not favorable for shopper so I think corner shop is good than Instacart in all manner. also some customer has reported the low rating even if they don’t have any reason I mean even if they did they don’t give any reason to the Instacart that I am reporting that lowest rating because of the quality or because of the bagging because of the delivery delay I mean it’s a false reading false attitude from the Instacart towards the shopper so I don’t want to do more for that company even if I have a diamond cart

I used to love this app but not so much now. Instacart is already difficult to make money on because when you first start there are so many things they require for people to start making any REAL profit like getting freezer bags and having a certain rating and so on …and I was a 5star shopper and I picked up really good batches until I received my first 1 star rating because a lady wanted to cancel her order after I already shopped majority of her order and I told her she would have to contact support so it wouldn’t effect my cancellation rate and after that 1 star rating my batch list has been dead I’m barely seeing orders and I know the market isn’t slow …instacart just isn’t giving me batches and it’s really unfair how much power these customers hold over us because anything they say can have a big impact on us shoppers …some people even get deactivated because 1 customer had a bad service and 9/10 it wasn’t the shoppers fault . Another thing I might add the same day that happened I had 2 orders and my second order had difficulty’s as well because of my cashier and instacart support was not very supportive….long story short I ended up paying for my customers order thinking that I would be reimbursed but then later finding out that they don’t do reimbursements for “online orders” so either way I lost money instead of making money smh.

Love the job for one reason but a lot of disappointment. I love working for instacart because it doesn’t require you to accept the order they sent you on the apps if you don’t like it, not like DoorDash or GrubHub it requires you constantly accept the order that they offer you if you don’t accept the order they will lower your acceptance rate. There are few reasons I don’t like about instacart is doing is that you don’t actually keep 100% of customer tips if you miss one or more items because it’s out of stock the more you miss more tips will be taken out, replace an item that cost less than the original item or the items is lower weight than what the customer requested. Another reason is when they have the guarantee amount promotion day which requires shoppers to do certain amount of orders in order to receive the guarantee amount, if your base pay excluding tips is less than what they assigned, for example the promotion is guarantee $50 for four orders completed and after shoppers complete four orders and your base pay from instacart is $40 they will pay shoppers the extra $10 to make it to $50 after shoppers complete the four orders that require. But on the promotion day instacart always given me order that are two or three shop and delivery orders that only count as one order after completing order that requires 2 or 3 shops and delivery orders.

Beware Overzealous Security. Just got permanently deactivated because I “failed” an apparent photo security check. No warning, no explanation of why the app was requiring a second photo of my face after I had been shopping for two weeks. It just activated the FaceTime camera with no warning and no way to back out of it, and, being entirely unprepared, I accidentally took a bad photo. Got deactivated moments later, and received an E-mail saying that I had violated the terms of use, etc., and if I wanted to appeal, I should reply to that E-mail with an “explanation of the circumstances” and “evidence that the deactivation was in error.” There was zero explanation as to what would constitute such evidence, and I wasn’t about to just send a photo of my face over an unsecured E-mail. I submitted my explanation of the technical error and asked how to get the app to re-issue the picture check. About two minutes later I received a very curt reply that my evidence was insufficient and that my account was now permanently deactivated. Zero clarification of what was actually required and zero effort on their part to address this error. —Edit— After the devs replied to this review, asking me to reach out to them to fix the issue, I did so. I sent them a Facebook message with the details last Friday, and not only have they not replied, they haven’t even accepted the message. Don’t be fooled by this Developer Response; they will not help you in the slightest.

Abuse the very shoppers who keep your app running?. I shopped for less than 30 days. I live near a college campus, totally public complete with walking trails and anyone can walk around with their pets, etc, whether they attend or not. I got an email saying my order wasn’t delivered. The app tracks where you go, when you deliver, has directions right through the app, and requires a photo before completing delivery. Why it would be an option to “leave at door” if you’re going to punish the driver for what happens after leaving? Illogical. They deactivated my account and denied my appeal even though I reached out, and sent screenshots of the actual app recording my GPS location and even the drop off time! Multiple reps assured me my account was safe and not to worry. They took away my tips and gave no explanation of why this would reflect on me and my integrity as a shopper, when I did exactly as the app AND customer requested within drop off notes. I wouldn’t depend on this whatsoever as they clearly will shut down for little to no reason and blame you with no explanation. I see from many other reviews I’m not the only one who experienced this type of ordeal, and find it to be a bit suspicious on their end and an incredibly and consistently poor reflection of their integrity and authenticity. Seems a bit ignorant on instacart to misuse and mistreat the very people who keep you in business.

Unfair wages, treatment, and policies.. They keep deleting or removing my review. That’s okay. I’ll keep writing a new one every time. They call us independent contractors yet they penalize us for canceling hours last minute. You’ll probably never get a shift in or around LA because there’s over 100 people on the waitlist. I used to make an extra $500 a week around my full time job. Now I make $50 if I’m lucky. They started this new “on demand” crap for people who aren’t able to get hours but imagine If there’s 100+ people on the waitlist how often do you think you’ll get an order just sitting around? Half of their customers don’t tip, live in apartments with no elevators and ask you to bring up 4+ gallons or cases of water. Instacart literally send you orders for $15 to drove 18+ miles in traffic to a location where there’s no other stores so you have to drive 18+ miles back to the location of the store so you can possibly get another order. I used to suggest this to all my friends. However I don’t and would never again until they fix their policies. It’s trash. Stop responding to all your “nice feedback” reviews and get to the serious issues. We have made you guys a lot of money putting ware and tear on our cars and bodies while you guys sit up there behind a screen to reap the benefits. I don’t even use you guys as a service anymore. Your customer service is trash and so is the way you treat your loyal shoppers.

INSTACART YOU NEED TO HEAR THIS. While the app is a very easy way to make money, I don’t think you as a app, company, etc understands that there are people living off your app. At one point this way very easy to do. But now you all are giving us 0.58¢ peak boost!! What kind of peak boost is that. There are constantly app differences in the interface between shoppers. Some shoppers have a swipe to accept some JUST PRESS ACCEPT. Me and my counterpart have the exact same phone with the exact same updates and get low and behold our instacart apps are completely different. It’s ridiculous. No matter how many times we try to update they never look the same. These things need to be fixed. It’s making more and more people leave the app. Al thought there are a lot of youngsters jumping on at the same time because like I said before it’s easy money. And then the customers. Customer that don’t tip or tip too low should have no say so on our rating if it low. Because we will do the order perfect and the customer will still complain. Or I will go through the list WITH THE CUSTOMER and they will still say they were missing items or an item was damaged. HOW IS A BAG OF CHEESE DAMAGED. IT WASNT OPEN OR MELTED. AND IT STAYED IN THE INSTACART PROVIDED COOLER BAG THE ENTIRE TIME.

Instacart is going downhill :(. I feel like no mater how hard I try to get my rating up it will only go down. Even when I get more 5star reviews they just take more of my 5 stars away. I went from 38 5 stars 4 4 stars and 1 1 star to this morning when I looked at it I only have 29 5 stars and everything else remained the same. I’m stuck in a place where customers won’t leave reviews so I can’t get it to go up. I also believe we should be able to leave reviews on customers! I have had some terrible customers that screamed in my face as I was dropping off groceries because I replaced an item with a slightly different item because they did not have what they wanted at all and they weren't responding in the chat. Just because you are paying for services doesn’t give you any right to treat people poorly. Just a few months ago I was able to do instacart almost everyday for several hours and be able to make my share of my bills now I’m lucky if I make $100 a week. I would love to see some positive changes with how the algorithm works and being able to review customers after shopping. I’ve always enjoyed shopping for other people and I’ve made friends with many of the employees in the store. But with my rating constantly dropping for what seams like no reason at all I’m going to have to look for something else to do that allows me the flexibility I need to care for my family every day.

Full orders & crossed acceptance. If someone is doing grocery shopping order, I strongly suggest that you guys make that one full order instead placing another order with it. It takes away a lot of time trying to figure out what is what. Also I had to cancel three orders because someone had already started shopping the order. So it counts against you as a cancellation rate which is unfair. How y’all don’t know the order was crossed with two different shoppers shopping the same order. Also if we are taking pictures for the order being dropped off why is it when we arrive you don’t have the option to take a picture. I’ve noticed this a lot with the orders. Also if we are going over and beyond because an order has set there for more than 15 minutes because of the distance and I take why can’t we get an prorated pay for going out our way. Then you give us orders that has already passed it’s time due which is weird. I honestly love the job because it’s a second job to me and it is most certainly a good one. There’s just a few bugs you guys need to fix. But if your looking for something to make good money this is definitely a good one.

Great but not perfect. A 9 out of 10 experience. 🙂. Don’t get me wrong, I love working for Instacart. I’m on my own schedule and making my own money. I work almost everyday, and on a good a day I can easily make over $100 in just 6 hours. That’s over $700 a week. I’m making full-time money working part-time hours. I choose where I wanna go, what I wanna wear, and how much I want to earn in a day. I can watch videos, listen to music, and play games in my car while waiting for the next decent order to come my way. It’s a job with almost absolute freedom. And since I used to help my mom do this in high school, I pretty much saw it as a scavenger hunt, and still do at times. My only gripe is that whenever a new update to the app comes out I see fewer and fewer orders in my area, and the orders they do send have me going 20 to 30 miles just to get to the store which is a waste of gas if the order is not worth the trip. And usually the problem with the app won’t be resolved in until another new update comes out that fixes the problem. Other than that, working for Instacart is a wave that I’m planning on riding for as long as I can while I can.

InstaCart Shopper. I’m a shopper who can only shop at stores in my area, meaning customers who live fairly close by. One store is across the street from my residence and another store is 1/2 block away. I RARELY get batches for these stores! I live in a large city, Fort Worth, and the majority of batches I get are for areas all around the city instead of stores in my area. I know for a fact that the app sends these batches to other shoppers who have been with InstaCart for a long time - which is discriminatory. It doesn’t make sense for me to drive around the city, making less than minimum wage and paying for my gas to and from the store as well as car maintenance to accept batches for stores that are located across town!! Yes, InstaCart pays gas from the store to customer’s residence. The app is set up for one zone and that’s metropolitan Fort Worth. Why not set the app up where we shoppers can choose the zip codes to work in? Another problem with the app, for me anyway, is the difficulty of taking a photo of the customer’s license when delivering alcohol. Customers tell me other shoppers have the same problem. Very annoying... and embarrassing. Otherwise, the best benefit is being able to deposit earnings directly into our bank account. I’m retired on social security and need every penny I can earn. Thank you.

Horrible just Horrible. I've been doing instacart since December 2020 and I always kept a good rating good customer service make sure every customer was pleased with the order that the Freshes of the freshest food and for the last two months my ratings have been going down and I don't understand why for instance, I did eight orders yesterday every rating that came back was five stars ratings. I checked my app this morning I went from a 4.7 to a 4.62 now correct me if I'm wrong if you're getting five star ratings none of the customers are upset or complaining shouldn't your ratings go up I'm just saying it doesn't make sense why the ratings keep dropping is it because I've been doing this for two years and y'all want to get some new shoppers and like what is the problem? Why is my ratings dropping drastically, I was at a five star rating for five months now all of a sudden every time I do a order my ratings and it's not that the customer is reading any bad, so why is it and then you'll give out batches that you drive 30 to 40 miles for $10-$15 like that not even gas money at this point you'll see the recession we are in and it's not fair. Why do you think somebody wants to do a order that they drive 20 to 30 miles for $10-$15 like really that's the orders you give people that dedicated their life to this for two years three years that's crazy I give Instacart a horrible rating.

I don’t know anymore. I see a lot of reviews about bots and things like that and I’m starting to get concerned. I’ve only been working for Instacart for about a month now. I love shopping and delivering to customers but it’s starting to become difficult and confusing. In the terms and conditions it says something about the company not being responsible for delays because of the app. I don’t think that’s fair because I could have a good phone and good service and still not be able to complete an order fast enough because the app is messing up. And then if the customer is unhappy it’s my fault, not the app. Another thing is the pay and how many batches are available. A friend of mine works on this too and she has had all her reviews be five stars and she gets loads of batches. I have a couple of FOUR star reviews and get barely and batches to none. Also when I’m having trouble with the app the service people just take you in circles. They send an email that you can’t even answer to or a phone number that you can’t call again if the call fails. It just doesn’t make sense to me why these things aren’t priority. Or why they haven’t said anything about what they’re doing about the bots or how they’re trying to fix it. Or maybe they are the problem. Maybe there aren’t bots but it’s them taking the money for themselves... idk but this is all sketchy now and I might have to either take a break or stop completely and let people know to stay away from Instacart. Smh

Full time shopper. I absolutely love this job. I have over 2500 shops. I do get frustrated waiting for batches in my car at store location. I understand that new hires are seeing the higher paying batches first before veteran shoppers which doesn’t make sense. Batches should be evenly distributed. New hires are getting a false reality of seeing high paying batches and get discouraged after their 30-50 batches then all of a sudden they don’t. So unfair….. about a year ago I had a batch with alcohol and there wasn’t an adult with valid ID to except delivery of alcohol, I even reported it as a possible sting operation because the teenager asked me if I could use my ID (ABSOLUTELY NOT) I contacted support and was told to return the alcohol to store purchased at, the store was in San Luis Obispo and the delivery was in Pismo Beach, it was my last delivery and I had to get home so I asked if I could return the alcohol the next day and was told yes. So I returned the alcohol the next day and I submitted proof of return with receipt, My alcohol certification was revoked and I have tried to get it back several times by trying to contact support and email but never hearing back. I finally gave up …. So sad because I did everything correctly and still not able to get recertification. What can you do to help????

IC allows Hacks/Bots to take high dollar batches, Terrible Communication and Not Helpful “Helpdesk”. I have seen firsthand the “Bot” app offered to other Shoppers online, and you can tell which IC shoppers have the high dollar batches when you’re in the stores (Costco especially). Costco employees have also shared with regular shoppers that they see IC shoppers with multiple phones, so they can shop one order and hand off the one to deliver. Instacart does nothing to shut down these third party hacks and expect us to take pictures of what we witness to show proof! If you’re looking to make good money, then look for the Bot, and when you get caught, you should be banned from shopping. The “Helpdesk” is not helpful, 800’s don’t exits to speak with anyone and emails might get 1 answer and then you won’t hear anything back. Do NOT ask about In-Store Shopper (IISS). When you request about ISS you’re Dashboard goes away and you can no longer Full-Time Shop (FSS), once setup. Last Sprinf, I inquired about it, and then waited for a week to have 7+ different “Scheduled Interviews” for ISS, of which zero appts! Chat individuals kept telling me different things, so there is no consistency of information being relayed back to shoppers. I stopped referring friends as well. Batches disappear instantly and this company does nothing about the continued issue with outside hacks taking work away from people trying to earn a living. Don’t waste your time with this app!

PROTECT YOUR SHOPPERS AS WELL.. Normally I love instacart. It truly has helped me out mentally and financially. Yet my issue with it is this. Yesterday I had an order where the client ordered two lbs of Hamburger well unfortunately they had ONE package left of 1.36lbs and I looked in the case for others but they had none. They had a bigger pack which was 3+lbs or more. Well it said that was to over the limit and denied me. So okay fine I had no other choice but to get the 1.36lb. Well of course the customer was upset and I tried to explain it but still wasn’t good enough. Where they are saying now they just never received it. No they received it just not the right pounds that they wanted. Hey now gave me a 3 star which isn’t fair. So I reported fraud against it and explained but still not being helpful. Yet I’m a shopper that goes above and beyond. So now I’m having this issue as well as what’s up with all of the families out batching together? Didn’t they know we aren’t allowed to do that. It’s not only taking away from all of us but it’s also not helping getting the customers their items at the right time. Help us to instacart! Help the ones who matter not just the customers. If it wasn’t for us you wouldn’t be here either.

Good but some issues….. As a shopper Instacart has a great format and has a great support and easy to understand and use as a shopper. The problem I have is that they will give you multiple orders for one store (they count them as 1 in batches done for the day which is slightly annoying but besides the point) and the customer does not know that they are a group order. They could be getting 5 items but it still take up to hours because the other customers got a lot of items, so they will get upset their 5 item order is taking 1hr. The app also lets them book a time, they could be asking for you to go to a store across town, not know they are in a multiple batch order, and request you get to their house at 6:38 when you accepted the batch at 6. They will sometimes get mad that you don’t deliver “on time” while they could be listed as last on the delivery order. If you take “too long” the app will mark it as “delivered” making the customer even more mad that it’s marked as delivered while they don’t have their items (understandable). I think the fact customers don’t know they are in a order group is a BIG flaw, while also the delivery time is also a flaw, if the customer knew they were a group order i think that could change and be better.

Instacart Doesn’t Care About Their Shoppers. It’s a decent way to make money when they aren’t lowballing you. Hopefully your payment card doesn’t have any issues. They’ll ask you to use Google pay, push the order through for you and then next time tell you that they can’t do that after you shopped an hour for a 3 order batch. They’ll have the audacity to ask you to pay out of pocket for a few hundred dollar order and tell you that you will be reimbursed in 5-6 business days. Customers like to scam shoppers and Instacart doesn’t care. I had a lady say her half of her order was damaged and the other half didn’t arrive because I wouldn’t go on her house and stock her cabinets for her. Those bad ratings are still on my profile after contacting support and reporting fraud. People routinely leave 4* and less reviews for things that are out of your control. I’ve gotten two 4 stars this week alone on order that I had absolutely zero issues with and followed the customers instructions to a T. My rating has dropped and Instacart doesn’t even care to make customers leave reasons why they rated less than 5 stars and brought down a shoppers hard earned rating. The whole experience is one sided and is only set up to benefit Instacart and their customer. Driver beware. You can make money with the but don’t count on the exclusively. They absolutely DO NOT care about you.

instacart in general, customer report, rating. You can be the best buyer and you will find people who rate you badly and even if you show excellent work. Instacart does not value the shopper, it only cares about the customer and making money. grades are important. If you don't have 5 stars, you don't get good lots and few get to you. the app fails a lot, they have the worst customer service for the buyer. I bought an insulated bag, they charged me for it and they never sent it to me. I attended more than 600 people with good grades and good comments, but less than 10 gave me less than 5, that lowered my grade and I could not work anymore. after this i only received batches far from my area (20 miles away). I tried to keep increasing the rating, but the way they control the rating is horrible. There were days when I got good grades and I still lowered my grade. I liked doing instacart, but after the new rules with Rating, everything changed for the worse. Every time the client makes a report, the rating goes down even if you submit tests of everything, the rating goes up if you do the number of batches they require after a bad rating. A rule that you will not be able to comply with because if your score drops even 2 points, you will NOT get lots, they say yes but they go so far that you cannot do them.

Great but not safe for certain skin tones/races. Instacart shopper is a really great app to make extra income and I love how flexible it is. I haven’t don’t Instacart in over 4 months because of the things I always experience when I do it. Being a black Instacart shopper is highly uncomfortable and I experienced racism every time I did it from the store workers and even the customers. I did find wearing the Instacart lanyard was helpful but there came many instances where that was not enough to prove why I constantly kept coming to a store. Instacart I hope that there is something you can do to help ensure to your employees that their safety matters and for the people that discriminate and are racist towards the shopper if they have complaints they should no longer be able to use your services. I think it would be very important if Instacart can issue work shirts to all Shoppers at least every 2 months or let their be a option on the app where Shoppers can get free apparel rather than pay for it. Lanyards should be free as wel as the shirts. These things can help let outside people know that an individual is doing a job and not just lingering in a business. Hope this can be reviewed and implemented with the company!

Decreased pay again. Not only in a recession and then increasing prices for customers, instacart decided they needed more millions and are now paying shoppers $4 per batch. It was $7. The $7 was insulting. They can profit $20-$30 per order but now pay the shopper… the one doing the work… that keeps their lights on and belly’s full… $4. That doesn’t even cover gas anymore. It is absolutely disgusting that this is legal. They need to be investigated for labor laws. They call shoppers independent contractors and I suppose this is how they can get away with their disgusting practices. They pay doordash wages but seem to forget the shopper has to drive many miles to the store (eating up those whopping $4), get out, shop for 66 items (literally 66 items for $5.17 and 3 miles away), pay while standing in line for 10 mins, bag, carry to car, load, locate customer, drive to customer, unload, take a photo… for $4? Doordash just picks up an already made order. Any shop will take 30 mins at the very least. That’s $8. Take out taxes which now you’re making $7.40 an hour. Gas? That’s at least $3 so now you’re making $4.40 an hour. Insurance, usage of car? Now you’re at about $4.00 per hour. That’s what shoppers make. That’s what instacart (who makes millions per year) pays shoppers per hour after expenses. $4. They’re a disgusting company. Use another service. Use curbside. Even doordash or Uber eats.

Instacart Going Downhill Fast in 2020. It started with removing the $3 quality bonus for orders that receive a 5 star. Now if your ratings are below 5.0 you will not see the batches, you will get the pick of the liter that the new shoppers and those fortunate enough to sustain 5.0 long enough to get orders. If you have a 4.95 like me, you are screwed. Apparently to Instacart that .05 is enough to hold back orders in an attempt to provide the best service to customers. When in reality I’m the 3rd fastest in my region and have never gotten below 5 stars in over 1000 deliveries until recently where I randomly got 3 starred. That was enough to tank my ratings so Instacart doesn’t offer batches to me first. This creates a monopoly for the new shoppers and those with 5.0 to see and take all the batches before I even get a chance to see them. I used to make an average of $300 a week until they implemented this rating priority system. Now I’m barely breaking 100. It’s so stupid because I provide the best possible service, communicate constantly, and always arrive on time or early. But no, all it takes is one person to accidentally hit below a 5 or someone who just thinks it’s funny to rate below a 5 because they don’t know how it affects us. Please fix this Instacart, this new prioritization system is gonna make great dedicated shoppers like myself have to make a decision to go elsewhere in order to provide for our families. This is only gonna degrade overall service now improve.

The company is focused on profits with little care for the employees making their company run.. I am appreciative of the income this app brings ( with my hard work and customer tips ) but want to point out that the majority of the income I’m making is not from Instacart, it’s from the tips of customers. If you are not in a city area, it’s not easy to make money off Instacart. For Instacart to use the customers tips as a way to boast about how well Instacart workers are paid and what a great company it is to work for, it’s deceitful. The company itself is *not* a good company to work for if you are in an area where high tips aren’t common. It’s not a good company to work for regardless in my eyes but you *do* have a a good chance at making a good amount off tips. I have *dozens* of screenshots of batches going around 11 dollars with 40+ miles to delivery that are a good 40+ miles from where I even am to start. That means I drive 40 miles to get to the store that is not compensated in *any way* and then spend the time and effort shopping and then drive another 40 miles for 11 dollars. Half the time there will be 7 dollar tolls you have to cross too! Then you have to drive home. Instacart uses the *instant gratification* that shoppers get from getting paid quickly and often times well ( again it’s NOT Instacart paying well, it’s the customers using Instacart tipping well ) to manipulate people into working for very, very little benefits.

Completing Close-Up. I’ve only done two batches and the app was confusing. I did the second one, got it done fast, checked out in the store, got in my car, and the app said “push notification failed”. There was no thought bubble symbol at the top right corner for me to get help. After 20 minutes in the parking lot desperately trying to figure out what to do, I rushed home to see if my husband could help me. I hoped that the customer’s location would be near my house. I was finally able to chat with the customer and get her address. Turns out her house was 30 minutes in the other direction. I apologized to her and told her exactly what happened in a very professional way. She said, “No problem!!” I drove ONE HOUR round trip to deliver her things. Later in the evening, exhausted, I had one of your online employees treat me like GARBAGE!! She accused me of not delivering. She asked if I handed it directly to the customer. She said she was going to call her to see if I was telling the truth. She was VERY condescending and I ENCOURAGED her to call the customer. I’m a 59-year-old intelligent RN who is struggling financially due to the pandemic. I was treated like a child. To continue, I will need a phone number for Instacart so I can speak to a real person for help. Please respond.