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crystal in phoenix - Improved driver issue response.. map no go
I do not like new map... it does not connect to my blue tooth and even turned off, I can’t get sound unless I turn the car all the way off... it was great before... however, it might mostly be from the iOS update. But I could deal with that if the map automatically centered so I could glance at the screen to see where I’m at...and it’s more difficult to locate customers houses and probably fifty percent of the houses and apts, you cannot see the numbers. I had to manually put in addresses into my google maps... it’s still easier to follow without sound. Having to re center the dasher map constantly is like an accident waiting to happen. Maybe there is an advantage to that that I don’t see yet?
Also, customers have reported that they’ve tried to edit their info and messages to us, but it doesn’t work ... their changes don’t update.
It would be super helpful if we had name of shopping center, office, apt complex, neighborhood where those stand out. And if someone lives in a house with no or difficult to see house numbers... some other visual indication might be helpful... like ‘white house w shutters and two lights at door’ or something. Half the houses are easy and straightforward... but some are not clear on map and when I can’t see addresses, I can’t confirm... I’ve had several close calls of dropping at wrong location. These details could help circumvent problems.
Ftptechdiva - Great side money, App very easy to use
I was hesitant to join DoorDash because I didn’t know what to expect and wasn’t sure if it was ever coming to my area. Then one day it arrived just as the state-wide quarantine did. I had a way to get something good out of this horrific virus. In 3 days I made close to $400 dollars, however I begin to notice that some of my orders had NO TIPS and I was taken a back by this because if I could see that BEFORE accepting a route I wouldn’t take it just like I do with InstaCart. I go above and beyond for every delivery that I make and I’m always on time or early so it’s quite disappointing after completing a delivery that I see that there was no tip. Ugh!!!
Jeesh, it’s a quick and easy way to make money but I’m noticing that more and more orders are coming through with no tip and if you go to a restaurant and order a meal you usually have to pay at least 10% in tips. The work is easy but I feel that those who take the job seriously and do their best should be rewarded. Otherwise than that I have no complaints. I really love how daily earnings are itemized upon completion of each delivery. I immediately felt confident to continue working once I saw that. GREAT JOB DOORDASH!!!
Minerguy1987 - Fun but app could be a bit better for dashers
I like the extra $ and it’s a decent gig but I feel that door dash shouldn’t allow the customer to do a no tip. I get them quite often from the same customers and I’m always on time or earlier. Make sure they have extra sauces. Napkins. Etc and I’m always polite and still get nothing from it. Dashers drive their own personal cars to make sure the customer gets their food and we use our own gas to make it happen. 3$ a trip isn’t worth delivering to people ordering 40-60$ of food and we have to go the extra mile for nothing basically. I feel that door dash can implement something on if you order either a lot of food and or a high price amount then the customer is required to tip. Also regarding if a store is indefinitely closed. They should make it easier to know what button to click to say you can’t do the order and not be docked acceptance because it not being your fault. If you click stores closed it should prompt you to say is it closed or closed indefinitely and then take you to the proper area if it’s indefinitely. Other than that. I’ll continue to do this as a side gig because it’s not hard and easy $.
Also I think door dash should do a rewards program on for every order you do you get points to get door dash merchandise to help with deliveries either it be better bags. Drink holders. Shirts. Etc. Would boost people to push for helpful items and or personal merchandise.
crazyrjp - System needs some work. For sure.
There are a lot of things I like about DoorDash. The opportunity, convenience, & ability to serve & help others who can’t get for themselves. But...From my very first order it seems I was set up for failure. Being sent to restaurants that often were as much as 10 min behind on an order being ready. More than half of those instances I was late delivering as I walked out of the restaurant or soon after. This is especially the case with double orders. Which means from the start I’ve had a low “on time” score. Not ok. Your algorithm for this stinks. Next. If a customer cancels an order after I accept it, or the restaurant cancels for some reason, it most definitely should NOT count as an incomplete on my score. Yet this is happening. Lastly. I’ve seen a lot of young dashers with friends and/or significant others in the car as company to hang out with while they dash. I’ve even had restaurant owners say something to me. I was under the impression this was frowned upon for safety reasons. But especially now..dashers should be warned against doing this since it violates the 6ft rule and puts your customers at risk. I’ve had quite a few restaurants in my area tell me this is a concern. These things above make those of us trying hard to do a good job look bad. As for the rest. The app is great. It’s an awesome opportunity. You asked for my opinion though so I’m being honest. I haven’t had a bad review on my service yet.
Mrs. Davegm72 - Not sure how to title this....nor rate at this time
Very frustrated & disappointed to wake up this morning & find my account deactivated stating I have committed referral fraud in which have absolutely no clue in how I could have possibly done this. I have only sent out a referral email & one on Facebook each once to my personal email contacts & FB personal friends/acquaintances thru DoorDash link provided in this specific app... how does that go against the rules? I have put in my appeal along with then sent an email back once receiving an email stating that they received my appeal & that I could respond to that specific email & once I did that I got a “delivery failure”stating I may not be in that group allowed to post in or the group was removed...
I do not feel I have done anything against any rules/wrong whatsoever & have only done 2 days worth of deliveries & just got a bit more comfortable & was getting more excited to the opportunity to make the extra much need funds.
I’m just a simple single mother trying to make ends meet not anything by no means excessive or wrong but was looking forward to for example the $20 bonus challenge given only needed 4 more deliveries to achieve it & had 2 days to achieve & if I can’t get reactivated in time I am going to lose out over something I don’t feel was my fault. Not to mention feel embarrassed for it being considered fraud....that’s an awful strong accusation...
BrendaB 57 - I’m a DD Driver
I’ve been Dashing for 8 months and I really enjoy meeting new people on my deliveries. The app is fairly easy to start you out, but there are a lot of little things that you learn as you go. Contact numbers are provided if you require assistance. You have opportunities to sponsor new drivers to help them learn, and you’re rewarded generously when they complete a certain number of deliveries. I feel it’s very safe because all transactions are done on line...no cash with the driver, and your earnings go straight into your banking account once a week. If you prefer, you can opt to be paid daily, but there is a small fee for that. I use Google maps to assist in my deliveries, and there are a couple other map apps that are available to you. With the Covid virus-DD will provide you with free face masks, hand sanitizer, and sanitary gloves upon request, and you can do ‘No Contact Delivery’ so you and your customers stay as safe as possible. The best part about this job is that YOU chose when you want to work. If you have scheduled yourself to work, and then you can’t do it, you can delete that dash and you are NOT penalized for backing out. If you are in the middle of a scheduled dash, and need/want a break, you can PAUSE without having to explain to your boss, like you would at just about ANY other job. This flexibility they give you is WONDERFUL!
Zyler1433 - You need a base pay for drivers a hour rate
I’m sick of having to wait in a drive throw or a place for 10 to 20 minutes just to make $5 then go and driver way out of the way I’m not making money on here if any I’m losing money I waste more gas then anything like yeah I’ve made $100 ones or more but like by the time I’m done I got to put $30 back in my tank then it’s like I have to eat so there goes $40 or more at a store then I’m broke idk how you guys are getting away with this but if you could get a base pay going more people would work for you guys like you guys are always running theys adds on your app saying get a friend to join make $500 in 60 days like why not just do a base pay a hour rate like $1 a hour or even like $5 to $10 hour I’m sure if a lot of dashers went to the BBB and reported you guys I’m sure there a few things your braking I know it’s a third party app but come on now your making bank on use why not help your drivers out ps my GF has type one diabetes and I go out every day to make a lil extra money and I’m putting her life at risk by doing this at this Point and time this is my only job I got fired from my job so this is my job it’s sad to know we put are life at risk for you guys to site and your nice house’s and nice cars just for use to ether get sick or get ripped off. Now I’m not mad I’m just disappointed that you guys can’t help out your drivers with more things.
Alfunions - Dasher support is awful. Scheduling feedback
First of all, Dasher support is atrocious. 9/10 times they don't actually help us because they don't listen or there's a language barrier. They don't understand how the app works. They lack basic customer service skills and only frustrate us more.
Second, why is it that I couldn't reset my claimed time to have an hour less? I scheduled myself earlier in the week for 10am - 8:30pm today. Since last night, I have been trying to change it to 11am - 8:30pm but it will not allow me despite already having that time claimed. I wanted to give up an hour, not get more hours. I should be allowed to do that even if "the time slot is no longer available" because I was already apart of that time slot. It doesn't make sense. I understand that no one else can schedule at that time for more hours but I should be allowed to take time off of my schedule since it's already claimed. It's not like this hour is even worth dashing in (10am-11am).
Finally, the text service is ridiculous. I am bombarded with texts for absolutely every order when I already get a notification from the app itself. As drivers, this text system is distracting and over done. I wish we could opt out of order texts and just received the rest without opting out of texts completely. We need to be able to communicate with our customers but don't need your text service distracting us while we drive. I received 30 texts in 2 hours yesterday. That's nuts.
pretty and cool - Overstatement.
First off those pics on the download screen are an overstatement, I’ve never gotten $12 for an order that was that close maybe if you’re lucky they’ll give you almost $10 to deliver a town away (making you leave your starting point and not paying you to get back while you lose out on more orders) and it’s never that busy. I started dashing over a year ago and they keep hiring more and more people so it’s flooded. They should do what grub hub does and stop hiring ppl in flooded areas, it makes it almost impossible to get an order now. That’s just the tip of the iceberg. If you hate easy access to support and want to wait 30min to talk to someone thru the app (and only if you’re actively on an order otherwise good luck with the FAQs) and don’t mind getting screwed over with pay so it barely evens out to the gas you use getting less than $7hr including gas then this app is for you! It’s great to make money on your free time but not something you can do as a 9-5 job unless you have literally no responsibilities. There’s no phone number to call and they actually block your # after you enter it in the app so they can text you but if you try to call support the lines dead for us dashers unless we use someone else’s phone. Really greedy company and definitely overstates how much you can earn while saturating the app with more and more dashers while struggling to give them all orders thus why they’re partnering with more stores giving free delivery specials and promos
Jerbear343 - Extremely buggy and Terrible Bass Pay
I’m writing this after having done this for 2 months with little success as it is very hit and miss: the available time slots vary greatly as do the amount of deliveries, due to the fact that the marketing team thinks it’s ok to post 3+ ads to craigslist alone a day without any regard for grossly over-saturating the market with drivers thus making it difficult most days to make any deliveries.
Also their servers just outright crashed and support is very slow, not just for drivers I’ve heard from merchants trying to set up their business that they have had great difficulties as well. I understand we are currently amidst a pandemic but it’s incredibly shortsighted and unfair to the workers that they incessantly post ads trying to get as many people on the platform as possible it’s simply not sustainable from a business standpoint as all they seem to care about is the short term game rather than long term consequences of their actions.
Beyond that base pay is terrible, and doesn’t factor in distance at all it seems as I’ve been having to decline offers that would make me drive 20 miles for $3 drivers really rely on tips which is not a great outlook for the people who are in a pinch and need to find work given the current state of affairs. It’s absurdly flawed at the moment but could be improved if the marketing team would ease off the throttle to try and support the current drivers rather than robotically focus on numbers.
Conscientious Driver - My Experiences as a Doordash Driver
While dashing I hate it when I see “you missed an opportunity”. I tell myself, how could I have missed when it’s not even offered to me. Sometimes these “you missed an opportunity” shows in succession, like three in a row in a matter of seconds. Does Doordash intentionally do that? I am an optimistic person so when I see “you missed an opportunity” I just smile and tell myself “here we go again, there goes my acceptance rate, it’s going to go down now. I work very hard and I’m dedicated to my job so I always try my best to satisfy my employer and my customers all the time. I have been dashing for three months now, I haven’t declined an offer yet, I always accept whatever I’m offered. Sometimes though, there are offers that I had to pick up from about 11 miles away then deliver it way to the end of town, about another 15 miles. I just tell myself, it’s a normal part of the job so I don’t complain at all. I must commend the “Doordash Support Team”, they’re always there for me. Every time I get into a situation where I needed their assistance, they’re there and always are willing to help. One time though, I had to wait almost 20 minutes before someone offered to help me. The majority of the time, there’s someone within three minutes.
Chrissy Marie Carter - Look for a different delivery job!
I worked for doordash for about 6 months or so and I really would not recommend it to anyone especially if you’re able to do uber eats or another delivery type job. It started out with decent pay per delivery but then they did an update and now it 2-6 dollars versus the 7-12 dollars I use to make, they take a percentage out of your tip money, the app constantly glitches and you can’t see where you need to deliver, for some reason the app has a cute little thing where it will take you to the wrong address for a customer, I ended up making 25 dollars in like 3 hours and then had to fill up my gas tank so it wasn’t even worth it! I worked 12 hours on New Years and only made 65 dollars. And it is soooo slow sometimes! Not to mention doordash send you to a delivery before the food is even done so you wait forever for the food.. Also it charges you to cash out your money! How stupid that I have to pay a fee to get my money AND you can only use instant pay once in 24 hours. You will make double if not triple the money on Uber eats, you can cash out 5 times a day, order is ready at pick up, great GPS system in app, they DONT take your tips, and it gets nice and busy! I made $160 in 10 hours on Saturday vs the $65 I made on doordash working 12 hours on a holiday! It can be okay side money on the weekends but do not do this full time! You will put more gas in then the money you make and it’s just not worth it y’all..
Disgruntled Contractor - Like paying for gas to work a minimum wage job
I’ve worked doordash for about 6 months now, in busy city areas and rural. Both areas have the same thing in common: you are paid the lowest amount that the company can get away with. It’s common to see strings of deliveries that offer less than $5 for deliveries that take more than 30 minutes to complete. On top of that, you are penalized with a low acceptance rate that could lead to losing the ability to drive for doordash, even with the risk of fraud for doing so. I thought that the company was taking out money for taxes, but they take out ZERO. Luckily the app everlance had my back to lower the cost of taxes at the end of the year. All in all, if you’re looking to wait in parking lots under their elusive “hot spots,” you’ll see your day burning away as you’re paid pennies on the dollar where any other delivery company would pay double or even triple the rates. Now I only use doordash as a fallback if companies like grubhub or uber eats are having difficulties that day. That would be the only way I recommend doordash. Sign up for other companies that actually respect their drivers, and then doordash as a last resort after all other options. In my experience it is near impossible to work full time with this job unless you’re crazy enough to work in a city. Incredibly disappointing company. Wouldn’t even recommend it to customers unless they have no other options for delivery companies.
flippity floppity flue - It works, but not reliably.
The dasher app does what it absolutely must do for a dasher to do their job, but it’s glitchy. The mapping system recommends going the wrong way down one way streets and to drive on the wrong side of a divided street. It’s frozen several times during deliveries, which forces me to restart my phone to reset the app. It’s also gotten stuck in a loop of asking me to verify the age of a customer who was receiving some alcohol. I would enter the information and press submit, then it would ask me to verify the age again. Any time the app freezes or loops, you have to call a help center to get the delivery status force changed. But, the option to call that center is not given in app. I had to find the phone number online and then save it my phone book for future issues. Every time something like this happens, it wastes your time and delays getting another delivery request. Lately, it’s also been having trouble recognizing when you’re near a pickup point. Thankfully, the programmers thought about that one and made possible for the dasher to change status to pickup even if the app doesn’t recognize that you have arrived at the merchant location. There are some other problems, but this covers the ones I’ve been getting most frequently.
For my money though, it’s still better than driving people around. I won’t mention any company names.
GS Cookie Mom - Support team needs better training
Bottom line I have been getting direct deposit since the start. Now there are concerns and info missing from my banking acct? REALLY? It has taking me 3 different support chatting (since 8:54 am until now 10:29 am ) and still waiting for ESCATING TEAM to call me. The worse part is that I am assuming there is no record of my calls and concerns, because every time I have to chatt about WHERE IS MY WKLY MONEY issue! The first person said that after speaking to his supervisor I need to be transferred to ESCALATING TEAM then he ended my session. The second person said someone will call me within5-10 mins (Still waiting) now the third person asked to tell her my concerns so that she can bring it up to her supervisor (after chatting for 20 mins about my concerns) now I constantly said I need escalation team to call me not a supervisor but here I am 33 mins later on hold in chat while a “supervisor “ is available when in reality I need someone in account payable to call me and tell me what the issue with my banking account is after I’ve been getting direct deposit with no issues... I am still waiting since 9:59 am it is now 10:40 and still waiting but I am so MAD I am just going to end the session myself because we all know the support here is not at its greatest .... well the agent ended the session before I did. Wasted another hr and my issues not resolved so I have no idea why they are holding my money...
MiaGcharlotte - Too much redundancy
I worked for other delivery services and I have the know how of how things work. It’s been a little overwhelming receiving texts telling me repeatedly the customer wants you to leave the order at the door when I can read the customer instructions and I signed up to do Myers park area earlier I sat there right near queens and east blvd but it would t change my position from uptown/nods to Myers park area so i wasn’t able to get any work I had to go to park road area to get it to switch so I did some unnecessary driving and wasted time trying to get an order I hung out in South Park area since it told me that’s another hot spot but I didn’t receive one order so a bit frustrated and my first day it didn’t give me an earlier end dash time it was 3:30 am I was on a route so I just went with that so I can go back to my delivery screen but please cut back on the texts unless it’s to notify me of changes don’t tell me go to so and so restaurant I see on the app where the call is sending me and reminding me to take a pic etc. sometimes the customer comes down to get order or opens the door upon arrival so I can’t take a photo. Please use these tool for the drivers that are new and need more guidance I got this ive done over 300 deliveries for postmates and instacart as well so I know how it works. Thank you
kbukata - So tired of wasting gas trying to make it to "busy" areas
I HATE the way this app is designed. You have two options if you want to make money: schedule a time slot in advance, or keep the app open and wait for a zoned area to become "busy." The problem with this is that a) the app is over saturated with employees who take all the time slots even if they don't actually intend to work, or b) you can't start working in a certain area until you drive there and most of the time by the time you get to that area, all the available work has been taken. But the app doesn't refresh quickly enough to tell you this ahead of time so you end up driving across town wasting all that gas just to find out you're too late. This system is awful compared to apps like Postmates, which allows you to go online wherever you're located and it assigns deliveries to you near your location. Also, on several occasions Ive been dashing in a certain area but have to deliver an order outside of that "zone," and after I finished the delivery, the app automatically ended my dash without my knowledge because I left the zone. At which point I had to drive all the way back to that zone to try and reschedule my dash...but multiple times it's too late and I can't continue working because the available slots have filled up. It's horrible and unfair and a waste of time.
😄😃😊😜😘😉😳😀😙😞😉😊😳☺️ - Horrible pay, oversaturated, never can schedule, more consumers than drivers
Door dash is terrible. I drove 30 minutes to a hot spot in the city where there is a cluster of probably 50 restaurants. I sat there for an hour after for once getting to schedule my dash ahead of time (usually only 12am-5am are open slots). And after sitting at that hotspot with tons of restaurants for an hour while my app was open looking for orders, I didn’t get one. I have tried in another city and it worked but you only get terrible orders. I spend about the same on gas as I make doing doordash, so I basically break even with money & waste hours of my time. Doordash will lower their base pay if the customer is tipping high, they only care about customers & not drivers. Due to over saturation all there is are very low paying orders. So I have to keep on denying if I want to make more than $10/hr not including gas. They raise how much the order pays by 25 cents each time it’s denied so someone always accepts it before it becomes worth the money. You are better off just working at a fast food restaurant than doing doordash. Including gas and my drive to the city I make *LESS THAN $1/hr* only do this job if you enjoy driving for hours and getting no more than your gas paid for. Disclaimer: you might do good if you live in a huge city where there are more customers than drivers. Where I live there are more drivers than customers.
j.murraygolf - You win some, you lose some.
I have been driving for DoorDash for about 2 months and done 130 deliveries. It’s constant work usually while you are dashing. I have NEVER been able to schedule a PROMO Dash meaning in the app you can schedule a dash that gives you $1-$4 extra per delivery. They always say if it doesn’t let you sign in then all the slots are taken. I have seen these time slots posted at 2am and tried to get one then and it still said it was unavailable. Does that mean that other people were up at 2am or right at posting of the promo to snatch those up.
I’ve also been dashing, received an order, checked in at the restaurant where the merchant said the order is about done. I would check back after 5-8 mins of waiting and they said the order actually was just received and was just not getting started. Drivers are getting sent to the merchant the same time the delivery is getting submitted and not when the food is ready. So you wasting your time sitting at the restaurant waiting for food. We are delivery drivers not delivery waiters.
It’s not always been bad but lately the app crashes and sometimes orders don’t come through on your end and then you get dinged for not accepting the order and then benefits get taken away. I’ve dashed for 3 hours and made $22 and I’ve dashes for 1.5 hours and made $25. You win some, you lose some.
jcaudld - Honestly, it depends where you live
Okay, I’ll start off by saying, this app can either be so great you can do it full time, or the opposite. Obviously, like UberEats and other driving services, if you don’t live in a populated area you can’t do it. Not that well anyways. But if you happen to live somewhere where the app is popular and you can get a lot of orders, believe me when I say you can make $1000+ a week if you are dedicated to it every week. No, I don’t think you should replace your full time job with it if you have a decent job. However, if you’re 18-21 years old working fast food making minimum wage, this app is the way to go. It has its flaws, but overall I’ve had a great experience with it. Customer support is a bit touchy as their English isn’t great and they’re hard to reach sometimes, but don’t listen to people who say they’re garbage. I would give this app 10/5 stars if I could. I’m considering replacing my pizza delivery job with this. I average $16-$20/ hour and I only work 4-8 hours a day. You can work whenever you want, stop whenever you want, you are your own boss, and you can basically just listen to music and vibe all day. This app is great
MrAdrianEH - Debut and Farewell. Be careful with this people
As a driver I just had the worst experience with this Doordash people. Today I got my first request, everything was ok with it and showing on the earnings section. Around 5 minutes later I had my second request. Everything was ok until after the delivery was completed, I noticed that the second order earnings were not showing on the earnings section. I decided to wait and see if the earnings for the second request were showing later. After about an hour later I checked but the earning for the second order were still missing. I decided to call support. I choose the Spanish speaking agent option but on a discriminatory action the Doordash people don't have 24 hours support for the Spanish speaking drivers. Support 24/7 is only available for English speaking people very discriminatory indeed. After looking everywhere the agent came back to me saying that due to technical issues my second order was not showing on the earnings section and that It was going to take some time to be included. Definitely they do this with all the intention of keeping the money that belongs to the driver. If for any reason the driver doesn’t notice that Doordash is keeping for them the money that drivers honestly earns, well then Doordash wins!!!. Definitely I’m not working for Doordash to keep the money. If they keep from a driver $5 here and $5 there...
Greg Gotha Sauce - Very unprofessional
Very unhappy. It was going good for about 5 months then an update came out. It wouldn’t let me download the update. So I called in and tried figuring out what was going on they couldn’t give me an answer they were playing around laughing and kept muting the phone after I was on the phone with this lady that was getting me nowhere for about 40 minutes I asked to speak to a supervisor so she ignored me muted the phone then it went quiet for about 30 seconds and then she unmuted it and the same lady with the same voice pretended to be a different person and told me the same exact stuff she was saying and tried blaming it on my service provider when every other app was working just fine. I was downloading everything just fine it was this app. This was the only app giving me issues. I’m currently on hold right now it’s been 14 minutes now with a whole different person and still haven’t got anywhere so far. I’m trying my best to figure this one out on my own but these people are very unprofessional!!
msnicholson09 - Major scheduling glitch
So, I started dashing at 6:30pm on June 7th. I did not get my first dash until after 7pm. My first order was from Sage in Old Town, Pasadena. I noticed the app said that I should be delivering by 5:58pm, which is odd because I didn’t get the order till after 7pm. Also, 5 minutes after I got an order for Blaze Pizza in Alhambra. When picking up from Sage, there was no option on app to click picked up, but sent me to Blaze right after. When I got to Blaze pizza O was told the customer never ordered. I contacted the customer and she told me that she was expecting the food by 6pm and since it was now 8pm, no longer wanted the food. I thought it was odd that I was expected to deliver to someone when I wasn’t even dashing yet. So, on the way to two we to the “Sage” customer, it was sending me back to the restaurant to pick up, which was odd because I already picked up. And when clicking picked up so I can go to the address to deliver, it went back to “Dash Now”! The information for this customer was no longer accessible. A few minutes after this happens I was texted by DoorDash that the order was canceled. So, now I have this food and upset because I’ve been driving around and wasting gas and currently on the phone to speak to a representative for DoorDash and it’s been an hour and twenty-one minutes that I have been on hold. I am very upset and do not feel valued as a contracted employee.
Jeane Ralfio - It’s ok if you’re desperate for money, otherwise look elsewhere
Dashing for extra cash is nice when I’m bored, however the only thing that has drawn me to dashing is the pandemic. I’m making an extra $8+ per delivery usually. When things calm back down, I more than likely won’t use DoorDash again because it’s simply not worth your time unless you plan on being a full time delivery driver grinding out 8+ hours behind the wheel every day. For those of us will decent full time paying jobs and looking to make extra cash on the side, ride sharing apps will get you substantially more money. When I have a couple hours to spare and I’m only getting $3 for orders that can take up to 30min to complete from start to finish, it’s a waste of time, and more importantly, your own personal resources. Especially because DoorDash doesn’t make tips mandatory, you’re at the mercy of your customer who’s already paying an extra $10+ for their meal between DoorDash app upcharges on food items and all of their fees. Bottom line, if you’re looking for lucrative side hustles, DoorDash isn’t exactly where it’s at. However if you plan on making it a full time gig between delivery services and ride sharing, DoorDash would be a nice supplement if demand is lower for your other paid service apps.
Draculittle - Pause doesn’t work right away and distances
I love driving for DoorDash. I don’t love the app. When I turn on the pause button, it still sends me offers for at least a minute then my acceptance rate is negatively affected. Also, some of the trip distances are unreasonable. I had an offer of $4 run that was 16 total miles during rush hour! Even not at rush hour, that is too far for that price. Also, I keep having to end the dash and relocate back to my starting point (I have to end it instead of pause because the pause doesn’t work) or the dash offers will take me further and further from my start point. I let would be awesome if it would remember where I started and try to keep me within a city length of that start point. Finally, under the Help button, sometimes I have the option to cancel the dash and sometimes I don’t. If the food is not ready and the wait is long, I should be allowed to take another run and come back for that one as an option or even give another dasher an opportunity to do the run without penalty. It is not our fault the restaurants are overwhelmed at times. But, being completely unable to reject an offer because my help option to cancel the run keeps disappearing is very frustrating! Keep improving this App as I love my job and want to keep doing it but I won’t be allowed to if I drop below 80% because of issues beyond my control!
Trikera - Just drive for Bite Squad instead.
I’ve been driving for about two weeks now and I’ve had one night where it felt worth it. However, most of the time you can spend around thirty minutes to and hour on an order and make about $10. That might be nice some places but in Hawaii that’s nothing. Earlier today I made about $7 in an hour and a half. One of those orders taking about 45 minutes to complete for only $3. Customers don’t have to tip on the app and because of this they usually don’t. This is my biggest complaint so far. Door dash should make tips mandatory. You can tell when an order doesn’t have a tip because of the absurdly pay when it pops up. If you don’t accept it because it’s not worth the trouble then your acceptance rate drops. Save yourself the trouble and just drive for Bite Squad because they guarantee an hourly wage as well as tips. Out here bite squad pays $20 an hour for the same amount of work. I have yet to earn $20 in one hour driving for door dash. Like I said I live on Oahu, HI so the bad pay has nothing to do with me being somewhere where no ones ordering. I started driving for Bite Squad to check it out and so far I’m already making way more money than I was with Door Dash. Maybe if Door Dash stops neglecting their drivers and being so greedy I’ll start driving for them again.
Ace1Swagg - Fraud/Incomplete Deliveries
I only been with door dash two days (Covert from caviar), and I delivered two orders yesterday and customers claimed the didn’t receive their order. This is insane due to the amount of mileage I have to use to pick up their order, just for a customer to report they didn’t receive their order. For example, I went to IHOP in Melrose Park, IL retrieved the order, made it to my destination, contacted the customer, attached a photo, and delivered the order. Be mindful, eleven hours later it was reported I didn’t give the customer the order. This is insane, especially since I’m a new dasher. This makes me not want to deliver at all, if I have to worry about my account being deactivated due to fraud and lies. If you don’t have the money, don’t order the food. SIMPLE. I also don’t like when the customer says deliver the order in their hand. If that’s the case, how could I prove without being able to submit a photo, that I actually dropped the order off to the customer. I only been dashing 3 days, and I have two reports of missing food. This is insane, and door dash never responds back. It’s like the customer is right at all times.. it’s crazy how I’m not beloved, and I’m using the app to call the customer to retrieve their food. It’s like door dash don’t check phone logs, text messages or anything. I’m highly dissatisfied, and this is nothing like caviars.
Alehikaisepic12 - Doordash Is what you make of it
I have been dashing for over a month now and overall I’ve had a pretty good experience. Most customers are kind and understanding and the restaurants I pick up the food from are usually efficient. As for the App there are many things I like about it. I love how I can dash whenever it’s busy (in my area it usually is busy all day long) and how I can schedule a dash in advance but be able to cancel it with no penalty. The interface is simple and easy to use. I like how you can pause your dash if need be. The pay isn’t bad either with most dashes landing you anywhere from $6-$20 depending on customer tip and delivery distance. And they’re usually pretty generous with the amount of time they want you to pick up the food and deliver it by. You truly can work as much or as little as you want with doordash. However, like every job, doordash isn’t perfect. Sometimes when im dashing my app will freeze and i’ll have to close it out and open it again. I also don’t like how they draw some of these district maps, I believe my own district if a little too big. Other than that, I’ve had a pretty positive experience so far. Im on 64 dashes and have made about $500 in total.
t1233444 - Good luck..
The customer service is not so great especially with language barriers. I’m a full time mom and nursing student so I can’t afford to work at the moment but yet I still get up and manage to take time away from school and my child to work for this company. I also have build to pay like every other human being so when I seen deposits are made every week I thought that was great. I thought it was even more great to see the company had fast pay until I tried to sign up to use fast pay and was informed to complete 25 deliveries. I completed 25 deliveries in my first few day and went to set up fast pay and was then informed to wait 2 weeks before I could even set up fast pay. I then waited 2 weeks and went to set up the fast pay and if finally let me, which I was excited cause then I could put gas in my car to keep dashing everyday after school.... wrong. I now have to wait a 3rd week and when I contacted customer support the person insisted on being rude and have the chat I could not understand what she was saying. Very Unprofessional and to add... why have a fast pay choice when you make some people jump through a thousand hoops just to be able to set it up and use it when some of the dashers I know we’re able to set their fast pay up the next day or the next week.
miss_amanda - Stress.
I’m giving this app 4 stars because it does allow me to make money... which I’m grateful for. But, this app really needs to make some changes. For one, it should be mandatory for customers who are ordering food from a store to state which store they are at and not just the address. Doordash’s gps does a horrible job of directing you to the correct store the customer is at. And it especially doesn’t help when the app glitches to where you cannot contact the customer to find where they are. I also feel as if there should be a button for Doordash users to let Doordash know that traffic is back up. There should also be a mandatory tip of at least $2.00 for customers. Doordash already has fees, so why not add another $2.00. ALSO. PLEASE double check gps locations to stores dasher’s have to go to. There have been countless times I’ve used the gps and it takes me to an empty parking lot and it will take me the COMPLETE opposite direction of where I need to go. Even if I’m right near the store I am designated to go, it’ll send me 3 miles away in the opposite direction. This app is really aggravating. Not to mention how unsafe it is that the dasher has to push several buttons while using it while we are driving/ out in public. Please find a way to make this more effective and safe for everyone.
Sean9473919477383 - Dasher support and app issues
Expect to deliver orders and not have them show up. Expect to not get paid for those orders because of doordashes app issues. Read the fine print there are no real sign on bonuses, if there are once you reach 200 deliveries they will say oh thats if you made under 500 in 200 deliveries we will pay the difference. My recommendation is write down every customer name you deliver to, every address you deliver to, and every restaurant you pick up from otherwise you will bounce around on preemptively ended chats by customer service and rudeness/unprofessionalism from them. Not sure if their real people or they installed “cleverbot” to run their support system. Seriously, you are not gonna make a living wage doing this unless you work 100 hours a week every week of the year and maybe youll end up around close to one. Dont forget about the independent contractor tax. They really dont care about you here. Work for grubhub or ubereats where they value their employees. Anyway doordash can cheat you, they will, dont take my word just find out for yourself. Or work at doordash support and just press automated responses every couple minutes with one key. Now thats the ideal job, better pay and benefits no wear and tear on your car, just mess with dashers all day in your lounge chair and get paid hourly, work smarter not harder. At least they got it figured out.
CarrieM84 - Can you keep drivers with no pay?
There's supposedly a lot of updates and additional features in the app. I'm not seeing any of them and there's no app update available. Early Scheduling features not avail; drive orders not present (yes I qualify according to the rules); starting point not an option; perhaps it's all in the beta version...of which I tried to join and having issues there too since clicking on the link doesn't present the option to join the beta group...There's a lot of routing issues within the app which affect our ratings; fix your issues; don't blame them on us. Please communicate to restaurants that they need to prioritize Dash orders and differentiate between restaurants that can and can't make that happen; please don't send us to restaurants to sit and wait for 20+ minutes (time equals money and we already drive a TON - I MEAN TON - of miles! Menus are inaccurate. Allow customers to tip after receiving their service (TIPS ARE FOR GOOD SERVICE!), or allow them to increase after delivery (other platforms allow this); currently, we aren't getting paid for the service we provide. DoorDash is more interested in maintaining the most minute, if any, labor costs. Like another user said,,,we work really hard for just ok money....There's some good things: heavy marketing and business is picking up (although seems over projecting on dashers needed!).
jdash12 - Don’t waste your time
The app is full of glitches. It crashes, it sometimes won’t let you end a dash or a delivery, it gives you orders after you’ve ended a dash (which you can’t accept or decline because you’re no longer in a dash), “hotspots” are not really hotspots, and getting in contact with support is very cumbersome and sometimes take a while (meanwhile you’re sitting there waiting in a restaurant). And that’s just the app.
Many of the orders have to be placed in person, which is fine if it’s a fast food restaurant, but when they have food available from high-end restaurants and you have to place the order and sit there and wait, good luck making any money. They don’t keep their online menu up to date, so often the items on the order you receive aren’t even able to be filled, so you then have to call the customer and find out what they want instead. The price your app says is wrong more often that it is right. The orders come to you at the same time as the restaurant, which often leaves you sitting in a restaurant for long periods of time waiting for food to be ready and there is no way to tell them not to give you orders from certain restaurants if you find that the restaurant is consistently slow to fulfill orders. Overall, unless you’re willing to work for very minimal pay, it’s not even close to worth it.
ErikaHasitall - Agree with others!!!
I agree with the others who’ve posted you shouldn’t be docked points for refusing an order with $0 tip! It’s ridiculous and always the furthest distance. I can’t imagine someone deciding it’s okay not to tip some one who does a service for you. If you don’t want to tip, that’s cool just go pick up your own food! All in all, thanks to those who DO tip and especially those few who tip extra well, I’ll continue dashing part time on top of my full time job. I like being able to decide I’m available when and just open my app-and be making money! I wish there was also an option to pick up more than one order at a time from the same place; This would allow us to make more money for each trip. I’ve only been doing this a week and already I’ve picked up from the exact same location multiple times only to be sent back and then deliver within the same general area. Being able to pick them up at the same time would cut down on expenses, wear and tear on my car, and again allow for better profit. Some thing I hope door dash considers-since I’ve delivered groceries in multiple orders, I’d think food would work the same.
MattMM33 - Plagued by horrible tippers
I’ve been doing this for a bit, and it can be totally worth it occasionally, but you can just about promise that any order from McDonald’s or Little Caesar’s, to name a few, will receive little to no tip from the customer. When you’re driving across town to pick up their order and then drive back to the opposite side of town to deliver it only to get $3 from Door Dash pay it isn’t worth it. On top of that, if you don’t accept orders it’s a strike against you too. Customers should be REQUIRED to tip a certain percentage, say 5% at least, on any order over $50. If you receive a no tip from the SAME customer more than once I feel you should be able to rate the customer and they cannot order anymore, or you won’t receive them anymore as a driver. I’m driving my own vehicle, paying for my own gas, and to receive no tip makes it to where you LOSE money on certain jobs if you consider time spent picking up and vehicle wear/gas consumption. Overall, I like the app, you can get pretty nice tips at meal times, but you can also get stretches where it isn’t worth it.
Make it to where a tip is required, and feedback for poor customers is possible.
Alohabuddy - I got deactivated my 2nd day
Okay, so I just signed up for door dash as my side job since I’m not receiving the hours I desire at work due to school scheduling. I was excited to start dashing my first day (aug 19)and it went well! Made a few deliveries and called it a day so I could prepare for school the next. Yesterday, (Aug 20) I went to dash since my area was busy and it told me to ‘activate my account’. I had already done that and made deliveries so I was very confused. I called customer service but they weren’t all that helpful and they were hard to understand. Turns out, they booted me off door dash my second day active because there were ‘too many dashers in my area’ I am currently on a waitlist to resume my dashing. I don’t understand why they let me sign up and get all excited about dashing, only to kick me off the next day without any notification. They said they would email me when I can dash again but who knows how long that’ll take. If they aren’t accepting new dashers in my area they shouldn’t have let me sign up for it then. They should have a cut off limit instead of unlimited hiring and THEN deactivating people. Quite unhappy. Even now when I see my areas red I get confused on how there’s ‘too many dashers’ in the area yet they still need help? I just want to be activated again...
E's25 - Not worth the drive
This I decided to do because of a bonus I was told I was going to receive. Well number one the payment for delivery is only sometimes great. However they don’t tell you you will have to wait maybe 10 or more minutes trying to find parking for the restaurant then another 5-10 to wait for the order then another 5-10 trying to find parking at the customers home or apartment because they don’t meet you at the curb or outside. All in all one order of $5-10 could take you almost an hour may a little less plus the gas . Also, orders should not be based on an area or town I drive to or what’s “busy” at the moment . it should be based on where a driver is and the location. There are times where I choose a location and then the delivery takes me out of my “zone” and then when my dash ends it won’t let me back in or I have to drive BACK to the same location or a new location. Making that $5-8 I just made completely worthless because I spent it on gas. The “BUSY” could be completely false as I was in a busy area for an HOUR and did not get one order. Also when I click dash now and it asks for how long by the time I choose the area is grey again and I can’t dash and I’m out from making money. This whole app should be revised and changed.
lovely dasher - W😮W
Of course every app has it little glitches here n there, but I have to rave about Dasher. I made $$$ almost instantly after downloading & signing up. I couldn’t believe how I made close to $50 in 2 hrs! Compared to my main source of income which is about $15 an hour rn. My therapist actually recommended this job to me as I explained to her my dry period with my income source at the moment. I’ve done postmates before but the income was nothing like I’ve received with Dasher! I would recommend 10/10 to anybody looking to make some extra cash & fast ! The only thing I’m concerned about is wear n tear on my car especially during these hot summers BUT I think a week or two of quality dashes should do it’s magic so I can get myself another used car that’s better on gas. HERES WHAT I REALLY WANTED TO RAVE ABOUT:
Somehow I initially set up the wrong bank account for my first payout. Idk where the $$$ went to but I was so sad. Only things I knew I could do was to change the bank account info to the right one & contact doordash on their troubleshooting page to ask for help. Wellll, a response better than words was sent over & that was MY FULL PAYOUT IN MY RIGHTFUL ACCOUNT 😁👏🏽 No hassle, no extra forms to fill out or phone calls. Absolutely love Dasher by Doordash !
comp_herms_sci - Being Black can get you disactived when door dashing, and that has to change.
For the past few days I have had a terrible experience with door dash recently. I have been dashing for awhile and I haven’t had an experience like this. Door dash has a broken system, where they allow people to rate you based on “customer service”. It doesn’t work. It allows people to judge you not base on your customer service but how dark your skin is. This came true to us when, my wife of African decent decided to help me out dropping the deliveries to the customers. It’s not her first time, so she knows what she needs to do. We arrive on time and she’s never rude to any customers. But yet, our rating drop from a 4.82 to a 4.56 with in just 4 hours. At first we thought maybe it’s because the restaurants got the orders wrong. But when I decided to go out and see what is really going on. Not only did the ratings go up, but I also received cash tips. Also no one gave me a nasty look, that they gave to my wife. I could pass by being white and I could already see the racial discrimination going on within the customers of doordash. This has caused a tremendous blow for us because now, if I want my wife to help me since I have a bad leg, I have to travel further away from where I am living at, So that my rate won’t go down because of my wife’s skin.
jadenscene - No why to talk to support unless on a run...
And you have to jump through hoops to get to a person... no not EVERYTIME I ask for help it’s going to be “why am I not getting orders” but it is annoying that I was not notified twice about an order coming through but I got notified both times that I missed an order actually I think it was 3 because I didn’t know what was happening the first time ... the app wasn’t loading at the mall so I had to cancel the order because the card wouldn’t work either (probably because I didn’t “check in yet”) and I just noticed in the app while coming here to complain, because this is the only place I can, that I needed to update the app... so your app acts up THAT much from one update ... you see when I have something wrong on Uber they fix it immediately because I can call them ... they are very responsive and I don’t have to schedule when I’m going out ... which btw I did once and I got no orders for the like 3 hours ... I mean this is a good app to use in nh but I’m glad I paid for insurance to do uber eats they run a better business... sorry... good money to make when I don’t want to go into Somerville but I learned my lesson that this app is not worth the trip into Boston
teri pan det pudey - Door dash
Door dash is trash, and it’s illegal there’s people with felonies driving door dash around and people that have just bad records they don’t even properly vet there delivery drivers so anybody can drive door dash I rather drive for Uber and Lyft and make way more money door dash is not good and they don’t even have permits for there drivers to deliver food like Uber eats, so it’s my opinion door dash is no good and it’s way to expensive. Please get rid of door dash terrible service I’ve orders door dash plenty of times I had people deilivering drunk or smell like marajuana at my door, I wouldn’t trust people like that to come to my door so door dash if you want to be better please vett ur drivers like Uber and Lyft you guys are terrible ! They deactivated me because there little crappy network can’t stay online so my completion rate went down to 76 percent because of there network crashing and me not completing jobs while they crash so they deactivated me and said oh my completion rate is under 80 percent but I was at 76 percent when they deactivated me what’s 4 percent? They couldn’t give me a chance to get my completion rate back up but instead they wanna be crooks and deactivate u, because there network keeps crashing and u can’t keep the completion rate up it’s there fault these ppl are straight up crooks I rather drive postmates they pay way more money
todd.peterson - Good app, but gets glitchy lots of times
I dash a lot, nearly every day, so I have had my fair share of time using the dasher app. The app is great, and i really have no complaints except for the fact that is gets glitchy pretty frequently. Probably once or twice every week, the app will act like it is receiving orders, but it wont give me any and then it pauses my dash because it can’t find my location. Another annoying thing it does is log me out of the app randomly and it won’t allow me back in, even when I put in the correct passwords and such. When this happens I am either forced to shut my phone off and turn it back on, or I have to wait about an hour and try again. Very frustrating when I am trying to begin dashing, or when I need to change a shift. Another thing it does is sometimes it will send me text messages saying that I have received an order, so I wait in the app and the order never shows up, so about a minute and a half later, the app pauses my dash for not accepting the delivery, when in reality it never gave me the delivery to accept! These are just a few of the most common bugs, and they get to be pretty frustrating. Hopefully they get them fixed sooner than later.
ReneCrue - Crash Crash Crash
This app has been crashing way before the outage yesterday. I get the confirmation text of the orders I receive, but some times the orders do not show on the app. I find it very weird that an order came in for 7.2 miles and the mileage changed to 9.8 miles but the amount for the order did not change. Never saw that happen before. Idk what’s going on but it is not good. The app is poor. Due to this app and the outage I received poor ratings. The app was sending me orders while I was already on an order at that time. Those orders never showed on the app. But they kept sending text msgs to go here and there. That bummed my Acceptance Rating. Also, due to the outage and the crash of this app and help phone lines, I, being new to door dash, had never been experienced this before. I start doing orders as soon as I could not realizing that working during this time would give me bad ratings. Ppl had placed orders at 4pm and did not receive their food until 8pm. The customer was not happy, and I wasn’t not aware. All I knew was the app didn’t work. I didn’t think Door Dash would still have us delivering orders from hours prior and having drivers take the heat for their mess. I am not happy about this app at all. It was crashing before the outage to be honest. I always miss deliveries because of this app
Yhstdbjydd - Horrible customer service!!!!!!
I have been having application problems since the beginning of March. Every time I call customer support they send me straight to escalation and my problems never get fixed. I have tried calling customer support, emailing customer support, and chatting with customer support via their chat system. No matter how I contact them my problems are never resolved. All that has been done is them sending me emails with nothing being resolved. My app isn’t showing that my background check is clear. I received an email 2-3 weeks ago that it was completed but the app still hasn’t shown that. I just followed the steps of troubleshooting the app and it still isn’t showing that my background check is clear. I have tried resubmitting my background check but when I went to press submit it is saying that my SSN has already been used. This company NEEDS TO DO BETTER!!!!!!
app isn’t showing that my background check is clear. I received an email 2-3 weeks ago that it was completed but the app still hasn’t shown that. I just followed the steps of troubleshooting the app and it still isn’t showing that my background check is clear. I have tried resubmitting my background check but when I went to press submit it is saying that my SSN has already been used.
Parteegirl529 - Issue whenever I call for assistance.
The reps need to listen to the issue & understand what the customer/dasher is asking. They will always say that we need to trouble shoot the app or check the settings. It’s never an issue with my app settings on my party. . It’s always the issue with the app in general or the setting that was set up by customer service incorrectly. I’m not going to get into the details of each call. But the issue I had with my home area took 4 phone calls before the last person I spoke to finally listened & understood what I was asking. Let’s not forget that the 3 others placed me on hold before disconnecting the call without any resolution. Thanks to the 4th rep for actually listening & understanding & finally fixing it for me. Today I was told to trivial shoot the app. What can I trouble shoot. You sent me a far distance to get an order with a certain pick up time. I got there as quick as possible. Then the drop off time was BEFORE the pick up time. How is that my app issue? It’s not. So pls refrain customer service on how to properly trouble shoot the issue & not just blame the dasher or their app when it’s the system causing the issue.
#stopscrewingthedrivers - App review
This isn’t necessarily a bad app, you can make pretty decent money. The issue is with its functionality and restrictions and requirements. The app will sometimes kick you off a dash without warning, and customer service will tell you that the app has your account status as active and also idle at the same time. The app will also send you notifications to you adding or changing the status of orders, order times or cancel the orders you received and will not tell you why. Doordashs customer service is just a bunch of people in a call center in the Middle East that can only update the customer on issues, end your dash or reassign orders for you. They do not have the ability to help dashers with problems the app itself is having, cannot process any payment you should have received without keeping you on the phone for an hour or so, and they overall just have pretty bad customer service. They have scripts they stick to, and if you have a problem that isn’t a typical issue, customer service will not and cannot help you with it. If you try to keep them on the phone to help you, they will start to yell and complain that they have other people they need to help and can’t waste time helping you. This is because they cannot actually help you with actual problems.
..whisper user.. - Terrible update: double orders
Luckily I haven’t had much trouble with the app or with customers, aside from large crashes on Holidays etc. But a new update is greatly impairing my ability to dash and it’s very frustrating as this is my only source of income. Double orders used to come in one at a time -you accept the first, then you have the choice of accepting another nearby order. But now I will get one order with a delivery address within my zone (a couple of miles) along with a second order with a delivery address in another town/zone over (20 miles away!!!) PLEASE MAKE A WAY TO ACCEPT ONE OF THE TWO DOUBLE ORDERS AND DECLINE THE ONE OUTSIDE MY ZONE! None of my local Longmont Dashers like to deliver to Firestone, so not only are people there not getting their food, now Longmont customers are not going to get their orders either because they’ll be declined while tied to a double order of someone outside Longmont’s Dash zone!!! And while you’re at it please make Firestone, Colorado its own zone. Almost none of my fellow Longmont Dashers accept Firestone orders. We’d be SPENDING money instead of making it to accept them. 40+ miles there and back is ridiculous. Fixing these issues would help both Dashers and DoorDash customers.
Mr.winorbust - Misleading/ bad customer support
I downloaded with the intent of using before and after my primary job. Whenever I go online during normal pay hours I get on average 2 jobs per hour this is good. When I go online during bonus or peek pay I usually have to wait 45-1:15 for a job if at all when the map says my area is “very busy”. My most resent experience with this was yesterday night, I get off work log on and do my schedule just a short 1.5hr after work to make extra money. It’s currently peek pay for another 55 minutes lucky me right... nope, I don’t get a job for 56 minutes. The minute the bonus ends immediately get a job and waist an hour of my time and loose the bonus. The other issues that happens to me is when I log out or end my shift per say I close the app but I will still receive job alerts via text message and when I open the app I get greeted by my acceptance rating lowered without my control and no ability to accept or decline the job. I called and did messenger customer support. All I get is lady’s and gentleman that can’t speak proper English that tell my they think it’s my phone and DoorDash is perfect and they see no issues with it at all on “there end” so thanks DoorDash I be sure to upgrade my 1 year old iPhone to still have issues with your broken app.
Michael8898 - Dishonest and Shameful
This company is dishonest, sneaky, and apathetic. Where to begin.. 1) Never received the monetary incentive from signing another dasher on 2) If a customer tips properly, this company makes sure to decrease their end of the payment to the dasher. They say they don’t but I’ve compiled evidence from multiple dashers that says otherwise. And they certainly won’t increase their end if the customer DOESN’T tip well. 3) When the app acts up and harms the dasher’s rating, this company allows it to do so and takes absolutely no responsibility for it 4) The 8.3 mile dashes for $3.75 aren’t exactly desirable, yet DoorDash makes sure to tell its dashers that they’ve “missed a dash opportunity”, when the “opportunity” was clearly not one at all 5) Customers will hardly ever leave a dasher a review UNLESS they were unhappy. DoorDash is well aware of this yet provides little to no incentive for customers to leave a rating when they’re satisfied with the service. Yet a dasher is penalized for a low rating when 9/10 deliveries are executed flawlessly
To truly highlight how terrible of a company DoorDash is, please keep in mind that they not only have been taken to court multiple times, have have also LOST in court. Some dashers won’t stand for the grossly unfair treatment that DoorDash regularly exudes onto its employees.
DEALWIT - It’s Great But
Some restaurants seal the customers ordered bags and therefore we as dashers are unable to see what’s in the bag and also some orders at some restaurants it doesn’t even show us dashers on the app what exactly was ordered so it only shows the number of items ordered but not the specifics and if the orders are incorrect it goes against us as a dasher when the restaurants seal the bags before we are even able to check to see if the order is correct or if it doesn’t show us on the app exactly what a customer has ordered but only shows us the number of items ordered there’s now way of us possibly knowing what was ordered but yet it goes against us if the order ends up incorrect in these situations. In situations like these it is totally unfair for us to be marked as getting an order incorrect when the bags are sealed by the restaurants to where we can not check it or it doesn’t even show us on the app exactly what was ordered in some cases as well. It’s one thing if we literally make a mistake and get the order wrong but if it is the merchants fault or the apps fault that it doesn’t show us exactly what was ordered how are we supposed to know if it is correct or not.
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Junevs - Bug in the app
the app can only authorize new riders when the model of a scooter or car is informed in the registration, if registered as a motorcycle the rider will never be able to start working, as the app will never release schedule for the rider.
chat support is bad at work and can't change this information for the rider.
if you have this problem, make a new registration with another phone number and inform vehicle model scooter.
palvai reddy1119 - Worst application i have ever seen
The worst business stratagey doordash is literally favour to merchants. There is no time management, merchants will delay the delivery for 25 minutes but driver will get assigned that delivery at the same time with merchant if the drive arrive early merchants will shout on the drivers and make them wait if we wait too long our rating will get affected. Fairs are really very bad. Driver should have freedom to decile order if it is not worthy to him, declining order should not effect driver acceptance rate it should be affected when the dasher decline 2 to 3 orders continues. Rating should change 0.05 per rating decreasing or increasing should be in the same value. Order should assigned to dasher according to the merchants acceptance and delay time. Better change the customer service to some other those who can understand better English. It’s taking lot of time with customer care once we call to customer care for any issue it takes atleast 30 minutes time waste to make them understand worst customer service. App works really worst some times it shows jason objects as a developer i know the issue what ever the error it should not display on the app. Merchants are really frustrated with doordash and showing that frustration on dashers by insulting them and asking them to do what they want.
Reda75xx - Bugs
I’ve been working 9months for doordash. That’s the first time ever I rate an app but that’s my last hope to get my problem solved.
When I try to put my phone number on the app it says that it’s not a valid number in my country (which it is). Everytime I arrive at the customer’s adress and I have to call him I have to ask the customer service to telle the customer that I’m downstairs because my number is not associated to my account ...
It makes me lose so much time... The customer service is so slow even through the live chat sometimes they don’t understand simple things such as « can u please call the customer for me and tell him I’m downstairs my phone number is not associated and I can’t do it myself ». They reply sometimes after 3min « what’s your name ? » or « what order » as if they couldn’t know it 😭
The app never makes any song when u have a new delivery and you’re on the phone and it affects your acceptance rate. I have received that if my acceptance rate reaches 50% my account will be desactivated.
Some buttons are impossible to touch reach despite that I have an iPhone X it’s like if the app si not suitable. For example I can’t click on « impossible to find the customer » which is a very important one.
So many times the restaurant didn’t know that they had a delivery and you are the one who tell them by coming at the restaurant. So they start the delivery only after u coming ...
Please increase your budget for the IT and the customer service
Neel1278 - Worst support ever
I don’t usually rate any app but this I feel like I had enough with this that’s why I don’t want anyone else to go through this.
THE TERRIBLE SUPPORT EVER. They will promise to resolve the issue within the time limit e.g 24 hour but never get back to you even after 24 days and If you try contacting them then they will try their best to ruin your day. They don’t have any training whatsoever for how to actually resolve the issue they will always share some random faqs email or link without even listening or understanding the problem. On the top of that they will end a long waited call or live chat at any random point in the middle of the conversation. NO CUSTOMER SERVICE EVER.
Secondly the app or the so called “system” is full of bug. It sometimes allocate you the job and won’t show up in the app to accept it and when you missed the opportunity it will affect your rating and you will get even less orders like 2 orders in the 12 hours shift. Or sometimes it will show you that the address of pickup or drop off is nearby hence the fare would be less but then out of no where address gets change which will be 6-8 kms away from the original location but you still get paid the initially offered fare.
Other than that app crashes while accepting orders, if the order is delayed by the restaurant then it will also affect the dasher rating, and so on I would say save yourself some real trouble by staying away from being dasher.
S_bash - Lack of support for the new registrations to activate account
I downloaded the app because I found multiple advertisement on social media saying that they have available space for new riders to join. It’s been 2 weeks since I downloaded the app, there is no place to upload the relevant documents and no contact telephone line to talk about account activation either. When I contact support via chat, all they saying is that their escalate team will contact us through email regarding account activation. But I contacted them 3 times via chat. But no one from escalate team contacted me throughout last 2 weeks.
If they cannot handle new riders or they do not have space for new riders please STOP advertising on social media saying there is available space for new riders. STOP misdirecting people please. Hope someone from management sees this and act upon this matter without playing with people’s time.
leena viradiya - Not easy to use
Dasher is good app for make good money in short time.
But There are bugs in this app I have seen. When schedule time start and I ALREADY sign in, I get text message notification after 15 minutes every time that “you scheduled yourself to start dashing 15min ago. Your dash will automatically end if you don't sign in soon!”
We have to check frequently “Dash now” in enable or not because There is no any notification and sound for this.
When schedule time starts, There is no any changes in app, as well as we don’t do ‘Dash now’, so what should I do next?.
So these is not user friendly. Need improvement.
avi0060 - Issue with App
Me and my friend both on same ISP were checking the busy zones, my app did not had any busy zone however, my friends app was showing multiple busy zone!
He had more shifts available in comparison to my dasher app?
What the heck?
So, looks like you distinct between bike riders and car riders, right?
I’ve already raised a ticket and haven’t got any response yet!
Worst part when you’ve to wait for restaurant to prepare order for, it literally takes ages sometimes and you don’t get paid for waiting). Seriously, guys?
Troubleshooting: I tried closing the app and reopened (still the same)
* we both changed the internet connection from wifi to mobile network (still the same)
* we both close the app and reopened (still same)
Abhiklyn - Screen awake
Hey the app is good
But missing screen always awake feature
We have to unlock the phone every-time when we get order
Which is a distraction from driving and not safe so please add this feature
birwalajay - Account activation
I’ve called to doordash for thousand times for my doordash account activation but I don’t know what they are doing when i call them they keep on talking sometime they say i need your name and then after few minutes they ask for email then they ask for last name and then again they’ll ask email then they will say that you need to restart your mobile this is so irritating after asking name and email for plenty of times then they reply that you need to restart your phone they don’t even know how to help or what point the dasher is telling to fix
Shazaj86 - Unable to dash in other areas than Melbourne CBD
I live in Sunbury and use an ebike, but I am unable to get any shifts in the area. Every week I check constantly and only get Melbourne CBD with any available shifts. DoorDash need to fix this. If we can dash anywhere as states on about part below before downloading the app on App Store, this statement is incorrect as we chat dash anywhere at anytime as I have starting point as Sunbury but only get available shifts for Melbourne CBD. No other area appears for shifts.
Rahul Thumma - Worst Support , Time Wastage, Worst Services from Restaurants
I don’t why the support team gives the same answer that we will fix and the same repeats again and again . Although we get one delivery in peak time . There will be a lot of time wastage in between the deliveries at Restaurants they start cooking food after the driver arrives . They restaurants reply that we got 25mins left to give you order but the time to pickup from restaurant for driver is 1min . There is huge problem with this app. They also don’t pay for the delays or waiting time . Final verdict is worst responses all the way. More time wastage
RPNDR - Time management
The worst time management. Almost every restaurant takes 30-40 minutes to prepare the order. They do not prefer doordash as first. When they don’t have enough order or customers then they start preparing food for doordash. I have contacted doordash for many times regarding this issue via email and calls but every time they say you can unassign the order. Is this the way a company should behave with it’s workers? If you do not start to take quick action with this problem then I don’t think you will compete with uber or deliveroo.
arju001 - Worst delivery service with zero customer service
I have been trying to get my account activated from 7 months.I have took crime check for 35$ and all docs I have submitted 6 months before only. Till date I have been asking to customer service people to activate my account .I have the proof emails with me. They don’t even bother and my friends who drive tells worst customer support experience they receiving from door dash group. I have 20-30 reference mail I got for my complaints with no answers till date. I’m so frustrated.
Z5606 - Fox 🦊
Worst Application with worst strategy. Very Unfair Payments to Drivers with 0 Support Frequency.
Very Poor Merchant Handling with heavy charges.
And finally very poor and bad service to Customers with terrible customer support.
Doordash team is sitting in China, Phillipines and many other countries for support and unfortunately they do not know anything, they cant even look up your Data nor they can talk properly. They have Null Experience of customer support or they are Dummies. I think DOORDASH MUST PACKUP AND RETURN TO THEIR U.S base. You think but you cannot Compete Ubereats, Menulog or Deliveroo.
Jaahanpreet kaur - Pick up at restaurant
I just want you to assign an order first to restaurant and then 10-15 minutes after to us. Because now the order is assigned simultaneously to dasher and restaurant but in this case they will took long to prepare the food and we have to wait long. So please assign the us the order 10-15 minutes later than the restaurant. So that we don’t have to wait long.
vir489 - Holding drivers
worst business strategy of holding driver
1. food is not ready, waiting time to pickup from merchants are more
2. It seem like we are doing hourly job. No slots available, always wait for available slot, cannot go online if you are in different area
3. Driving kilometres are more compared to $$ for example, for $6 you need to drive 5 to 6km
4. during dash if you got delivery outside designed are you have to come in design are for new delivery so travel time more.
sameer1475 - The customer service for dashers is very poor
I have registerd as a doordash driver and its been 4 months now i havent done a single delvery because of a error in my dasher ap and i have been trying to get help from customer support but they didnt helped me out all the do is send me an email that says our exclation team will contact you within 24 hours its been 4 months now no exclation team responded yet its really furstrating , i hope some day this issue will be solved . thankyou!
Anabs12345678 - Worst support team
Sent an email 2 months ago, still haven’t received any reply. Chat with online agents. Couldn’t solve the problems, and they just closed the chat without saying anything
anthonyste94 - Delivery made simple
Are you hungry look no further than doordash, minutes and order will be at your door.
Qui_Gon_JiNn - Pathetic app and customer service for drivers.
I've signed up, payed for the police check, was approved and could never start here in Sydney, Australia.
Contacted customer support and no one could help me, incredible.
I'm still waiting for the delivery kit for almost a month (but don't even expect to get it delivered anymore). Sent an e-mail over to CS about that but got no response whatsoever.
I scheduled some shifts, moved to the area that was available (which is not so easy to get from where I live), got there on time, and... Nothing. I was never able to start the shift or do whatever on the app because it doesn't work for anything.
It feels that the company doesn't care or is not prepared enough to be on the market.
Thank you, DoorDash.
VoiceOfMadz - Glitches and...
Besides the constant glitching, there is no option to add tips here in Australia! If someone wants to tip, they must contact DD customer service. What the heck?! I’ve had instances where customers ask for my bank details, in order to tip me, which is a huge security risk. I constantly miss orders due to the glitch, so MY ratings go down even when I’m not at fault!
BeHappy_Somo - Waste of time
I don’t know why they open this business
The application block and all system is not work
They send to me an order to pick up from restaurant and the restaurant is not received the order yet and no need any action to do just waiting in the restaurant. After all this if you contact them they didn’t understand what going on with this program.
No recommend this company ever
niteshthakral1 - Alcohol delivery
You may add an option to return job when customer is not there to accept delivery because we need to chat with you and it ll take more longer and waste dasher time too
aasi00 - Text option over the app
Please add option to text customer over the app, it will be much user friendly and convenient from both customer and driver perspective.
Rik1334 - Worst app ever
This is the worst app ever. I’ve tried for weeks to schedule but it never lets me because “this time slot is not available”. Even when I want to schedule for next week. Customer service is not helpful at all. I contacted them 5 times and every time they tell me that they’ll fix it but they never do.
Don’t waste any money or time on this app cause you’ll regret it.
sri;:: - Worst order pay
This is the first time I’m seeing that no other delivery app is as cheap as this one this is not going to help any of the dasher who is doing deliveries
sravashsandy - Hunger hunt
This app is not working properly many times, they don’t even cleared the bugs we faced while accepting the order.
shakksjjjsbsbajkajhahbsbs - Payment
Sometimes i was delivered longways but i get low payment.
thedasher2020 - Many bugs!
The app have many bugs, I try to put my schedule to finish at 9:30pm and then changes to 9:30am! Also the notification that I’ll receive my bag and card always appears! I close it! Then appears again! So annoying!
harsh74838383 - Making money through Background Check
Every time I ask them to activate my account they ask for background check I did it 3 times still they says we don’t receive it. It has been 6 months NCC says we have shared with them and these guys says we received it. Wasted my money and time for these guys
ironman@appstore - Make it compatible with iOs 14.
Better you make the doordash application compatible with new iOS 14. Your application doesn't work with this iOS. So you work on it and provide new version of application. It takes 5 min time to open itself! Thi is very very frustrating and irritating. Work on it.
Shruthi314 - App crashes
App crashes a lot and the support doesn’t have any idea about what goes on...!!! Every person you chat with gives a different reason for your help. There is no proper chat support. Good for earnings but takes a lot of time for each pick up order. No flexibility..!!
usman mAlyCk - Worst app ever
This app is completely useless. The app does not tell anything about your account if its setup or not. There are so many bugs such as when i go to schedule a ride; it says “ Data is not in correct format.” Not user friendly at all and support staff is not helpful as well.
venie0557 - Worst service for dashers
No order will be prepared on time as soon as dasher arrives to the restaurant. If dasher wait more than 20 minutes no extra payment would done and the order will not be canceled by the service people which I deeply feel bad. I am gonna stop doing this service anymore
dixith3096 - Dasher Suffers
Doordash should be considering it’s driver’s concerns as driver is the mail eliment between food and customers and this app is only favourable for restaurants. It would be really helpful if timings are managed even according to drivers. If timings have delayed, drivers should be informed as he will be loosing his on time delivery ratings which will be affecting his doordash account.
Alex josop - Update please for iPhone
I have screenshots to show can’t find options to upload images. Cheers
Garg sahil - Not getting paid after doing delivery
Be aware. They are big scammers. I did some deliveries last week. But I haven’t got paid yet. They are just doing their own work. Not paying to delivery partners. I raised my concern about so many times but haven’t got any reply from support team as well.
Misb alee - Worst food delivery app
This app has got tons of glitches and no ones ready to fix them. At this platform its hard to believe how it’s being ignored and the riders are taken for granted. Even after dozens of requests to address the issue, the team seems to turn a blind eye to it.
11raz - Version
There is always problem in update please update bcz Iphone does not support it
Gokul283 - Amazing app
Marxci - Unstable App
Have been trying to sign up to become a dasher. App freezes on the address page to get the activation kit. Similarly, when signing up on desktop, apparently my postcode is invalid yet I can get food deliveries with no problems. Get an office in Brisbane Australia and sort these issues.
Oskr1 - Delivery times
Sometimes is really had to complete some deliveries on time because they are expecting to drive 3 or 4 kms in less than 2 mins
Superawesome. - Notification
Cannot get notifications when using Google map.
Viks tan - Promise half cancelation fee didn’t received
The staff promise many of the problem delivery trip didn’t send to my account. And they only said they does add it on to my bank account. I double check for all of the payment by doordash. It’s that mean my bank took my money?
bansalkumar - Worst business strategy
I was doordash driver. I did all deliveries genuinely. But some customers after received their order. They deliberately complain to doordash that they did not receive their food although they received it. On this reason doordash has deactivated my account. Worst😡
faiqkhann - Worst service ever
Its been more than a month now and every time i call them they say they’ve escalated the case and in 24 hrs i will get a response. Its been a month now and their 24hrs hasn’t been over yet.
Trust me don’t waste your money and time.
cassiocf - Terrible Support
I have money there, did some deliveries, never get my bank account attached to the app, trying more then one month on it, but they always says that will escalate to other specialized team who never responds
v8a9b - Slow launch
App is really slow to launch and often freezes while launching
jai8992 - Worst
It’s a worst app for drivers I have ever seen.
Restaurants are not taking it seriously, they make a lot wait everytime and Dashers are not getting good money so there are no point to wait.
Dashers deserve at least double of the money what they are getting.
Nims.37 - Worst app ever, don’t order or do deliveries in Doordash
I’ve reached at restaurant to pickup my order and they said that they haven’t got any order and I was like 6 km away when I accepted delivery. This is happened like 3-4 times in a single week. wasting time and earning.
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dagamastet - Coupled Deliveries
Couple deliveries are too far from each other.
AmbyMtl - A big problem
Hi, you need to let the drivers start shift any where in the city, not in the area only, this is bad
Felsandric - Maps review and other problems.
Customer service is horrible. They don’t understand dasher’s point of view. Go to restaurant as I accept dash but their apps have problems so I have to go 45 mins away to customers address to get it resolved so I can go to next delivery. Even in help don’t get option after accepting it I assign the delivery. Chat reps are always not available. Last thing false advertising. They say you can see restaurant map in pin
Point and customer address area pin point. After accepting the delivery then you can see restaurant address and once you at restaurant you can see customer address not when accepting the delivery. On app . Please fix this so dashers can make educated decision.
DanosJeep - Not bad
It’s not the worst company to deliver for but they certainly don’t pay enough to send you 15-20 km away from the restaurant. If it was in the same area as you started your doing ok because they send deliveries once inside the original scheduled areas but once you go outside the area you need to return to the original area to be sent more deliveries.
Dashingdreams - Confusing.
I like the work. But it’s a pain that you can’t lock a delivery in. MAAAAAANY times tonight. I would drive to a hotel spot’ and by the time I got there it was taken by someone else. So I’d drive back across town to another ‘hotspot’ and it was gone too.
vanchithanam - Jose
It’s seems doesn’t worth doing door dash as pick up drop off locations are far and very little money
poudelz - Worst app
I dont how they advertise 18-22$/hr. I earn about 10-15$/hr. Base pay thing is ridiculous. I drive more than 15 km to earn 5$ which take about30 min to pick up and drop.
Devin RS - Terrible
You make about 4$ in 45 minutes if there’s no tip and subtract gas charges you make around 2$z not worth your time at all. The food is never ready to be picked up when it’s supposed to be and you end up having to wait 20-30 minutes in the restaurant until it’s ready.
ruaman - Notifications don’t work
Most of time the notification doesn’t work unless you have the app running in the foreground. Even then, there would be pop-ups but no sound.
The failure to notify made me miss a lot of deliveries, thus reducing earning opportunities, at the same time, reducing my order acceptance rating. :(
Hormoz Pezhman - Who is a Dasher Driver?
A person who finds a customer in even the darkest furthest areas that no body can ever imagine; a person who has a warm meal ready for his or her waiting person looking on the road for the order. Becoming an expert driver and dealing with new life challenges, opens new gates to the brightest future.
averagedriver - Use drivers like a puppet
They want you to reach a certain place at time they calculated and by any chance you are late due to traffic or natural calamities they will put violations of contract and later deactivate your account. This means if you are doing this for livelihood then you have to do some rash driving to reach on time. If you reach on time and restaurant delays the order you cannot cancel the order without affecting your rating. *No respect for drivers who run your company by being on road all the time*
Master of Love - Better than the others!
Door dash is much better compared to other courier! Expect a faster delivery and excellent service. Recommended!
pvmjbr - Love it works with Doordash ❤️👍✅
Getting On time delivery order as well as very close destinations.✅
ArjitSingh - Uber is love
Gaand ni marta tumhari bhai tumhare pe uber hai ....
Delivery to detw nai tum
sunilsml - less pay
Hicham Assi - Order
Not enough order
makbxndj - Garbage app
They don’t know how to run business back to skip
ceyhuncan - Unresponsive and unprofessional
Their system is solution team is very unprofessional, they dont have any ability to solve any problem even its simple. Rates are very low and most of time unfair. Their referral system is not working
iPhone VIP 91 - Simple as this
Far distances.. low payments
Either you dash with peak pay on or don't bother cuz you are wasting time.
k5harad - Customer service support is too bad
You just can’t rely on customer support.
They end the chat just like that.
It doesn’t matter for them whether your queries are resolved or not!
I’ve tried so many customer support members and it’s been days I haven’t got my query resolved.
Jayce434 - Worst support staff I’ve ever seen
I’ve had many problems trying to create an account and support has never been able to help me. They told be that they shipped me everything I needed to get started as a driver and then after I emailed them after not receiving anything for two weeks I was told they never even shipped it and that I’ve been checking my mailbox for no reason.
varun thakkar - Delivery
Delivery is too far and not worth it for gas and money😤😤😤
Spartangian - This app is horrible
Full of glitches, company is wasting money for support agents and the dasher web page is not good, didnt even manage to change yeoman favicon
Krunal7271 - Worst pay
Pay rate is worst.
90% of delivery pay average about 6$ (including customer tip) after driving like 15km.
In addition, dasher doesn’t get paid for wait in restaurant until first 30 minutes.
When you reach to restaurant, order is never ready.
quez84 - Fast pay
Why isn’t fast pay in Canada but only in the US ? I would like this feature in Canada
Ranbir 42 - Shift
I’m working with Uber and skip. The both apps are better from DoorDash. 1 thing DoorDash provide 1 hour. 30 minutes shift and also have mostly orders out of zone. Then again come back in zone for pickup another order. That’s why better skip more than DoorDash. They provide minimum 4 hours shift and also all of orders pickup from zone and deliver in zone.
TruxkerKen - Sucks
You have to exit app to get directions. Not enough info in requests.
xeila ueune - App Issue
This app glitches out constantly, and good luck getting your starter package if you live in Canada. But it will remind you about what’s in it every single time you open the app! And won’t let you close it! So you can’t even dash! Terrible app, needs a ton of work.
Anandduke - Takes lot of time waiting for an order
Otherwise best delivery app
bennetlalthomas - I’m stuck at the activation kit page
I can’t close the activation kit page , there is no “X ” visible there
DB benson - DoorDash is great always on time and good costumer service
Delivery driver is working well on time good job
pam98pam - L’application se ferme sans cesse et met beaucoup de temps à ouvrir
L’application ne cesse de se fermer et a cause du pop up concernant le kit de départ ça met entre 23 et 38 secondes à ouvrir et nuit à mon acceptation des commandes dans le délai imparti. J’ai essayé de contacter doordash mais l’application a planté en milieu de conversation les deux fois c’est plate comme situation pas mal
breezebryan - It’s hard to know the notification when the phone is in the pocket
It’s hard to know the notification when the phone is in the pocket
Davecko007 - Service
Bon service pour les dashers
Nyakush - Improvement
Work improvement keep it up!! The app is great and many thanks to the the crew.
0000.000.0.0.0.000...11111 - App
Every time I log in, I have to resign up. Not busy at all. Lost out on a few delivers because the sms notifications told me I wasn’t logged it, when I was. Chat support terrible. Overall just a terrible app. Not worth it at all. Save your time and money. Work for someone else, stop support these guys when they won’t even support you.
Dustinpopov - Merci
Bonne continuation et beaucoup de réussite , vive doordash
Celoejhenni - Get that unbearable message out
Every time I open the app the message appears: “Your activation kit is being prepared”. This is unbearable!
There should be a button for the user to choose whether or not to see this message at least.
Joelgutib - Worst transit pay.....
To deliver a 12 km total distance and paid for less than $5 transit fee is completely insane. Wish you can do better system. $26.50 for two hours shift and 30 kms total drive is a waste of time. It’s my first time to do Door Dash. It’s a try that discourage me to it again.
Abraham hagos - Im still confused
I had racist customer he right bad feedback now doordash they closed my account
Gustavo R R - Not god company
The app is not bad, but the doordash is not good for drivers, most of time the order is to small and the distance is too long , some times it is so crazy , 4 km to get 4 dollars. No make sense , also most of time you arrive in the restaurant and you need to wait for a long time , another company’s are better than doordash, sorry about my feedback but , I think you should to think more in your couriers.
vivi kane - Time slots
Everything works good only problem I have is not getting a time slot they barely pop up in my area for me
Karan mal - App freezes
App freezes a lot and some time it does not allow you to call or text customer. App takes forever to load
Byh1509 - Rates
I think that you need to reconsider your rates, I feel it is low comparing to your competitors
DoorAchraf - Expérience
Très belle expérience
Repandeep - kilometres too much but money not good 🤔
money not good for kilometres
Gonner boy - Poor
If you are planning to dash before they give you the bag, be careful as you might run into a restaurant that won’t give you the order because you don’t have a bag. DoorDash despite their external promises won’t give you any money back for your trouble of going to restaurant and wasting fuel.
it's not working😭 - Slow work
I have been working with door dash for a week now for 4 hours a day and it sucks....i live in a Busy area so there should be no problem with getting orders. I barely get 3 customers in one day when i work for 4 hours. If door dash could fix this it would be amazing and i would be very grateful.
Mksak47 - Delivery
Soo less pick ups and schedule
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LoafofTyler - +1200 Deliveries / Full-Time Independent Courier
I’m a Dasher, a pre-COVID-19 gig worker with experience in multiple cities, vehicles, services and app work in general. I work 7 days/wk. I’ve used many different platforms and companies to contract deliveries thru in my current city and others. I also do larger, catered DD Drive orders. People can be quick to judge DD because they have made a few mistakes but I have nothing but good things to say about the company. I almost solely do DD deliveries now after over a year in this field. They have a good support system and I have watched them explode to prominence and become the number one service in my area, and I exploded with them! Anyone who has negative things to say is probably upset because they lost out on an awesome opportunity. If you can truly govern yourself as a business, as DD expects when contracting couriers, you can exponentially grow your reputation, your business, generate assets and clear income after overhead. I’m completely satisfied with my classification; I know what is expected - as do they. Thumbs up.
The Analylist - Poor tips
This is based on my experience. I’m currently with Postmates and had interest to see what Doordash had to offer. Well, I did three deliveries in my first hour, which is good, but all three have 1$ and change tips. This app is just not worth my time, $1 tips is not worth my time. Since I work hard to deliver a good experience to the customer, I average $5-$15 tips on Postmates, with occasional $25+ tips, though you don’t always get the tips that day, they will come in and be much higher than a dollar. I feel taken advantage of if under $3, and that would be three deliveries with Doordash. Three deliveries gave me $13, where three Postmates will give you closer to $30 almost every time. $13 per hour is not even close to enough for this type of position.
Doordash, you must make a minimum tip of $3, or you will loose good drivers who pride themselves on providing a positive customer experience. The app is fairly easy to navigate and volume is good, however, you must understand that the tips are the primary reason a driver will stay with you.
I will try this one more time, decline all deliveries under $8, and if my experience is better, and there is still volume, I’ll revise this review based on my little experience. I’ll leave the review as is if my beliefs are unchanged.
Jacob M 222 - Buggy and inconsistent
I have been doing door dash for about 3 months now, and the experience has been very mediocre. To start, if you don’t already live in one of dash zones, you won’t have a very easy time getting to dash without scheduling ahead. You have to be on top of scheduling if you want to get the schedule you want considering you can only schedule 5 days in advance. All the times I want are usually gone by noon. The pay can be inconsistent considering half of the pay comes from tips. If you get a bunch of orders where people are only ordering $5 worth of food, you aren’t going to make very much. As if recent I have noticed a lot more bugs coming up in the app, that are actively hindering my ability to make money. The last dash i did i spent 30 minutes in a parking lot after a delivery trying to get the delivery confirmed. You can also tell from using the app overlay that not a lot of thought was put into designing and testing the interactions with the app. I haven’t used any other apps like ubereats, but after using door dash, I would probably recommend staying away from these apps. I can see this being a good app for some people trying to get an extra buck, but it isn’t for me.
jajones12147 - Screw that other review
The other review of this app is so incredibly petty and inaccurate. I am a driver as well and I also use the app, some people don’t have enough to afford to tip and have no other option but delivery at any given time, I don’t understand why that person pretends to know everyone’s personal lives well enough to judge when they don’t tip. WE ARE NOT ENTITLED TO GRATUITY THATS WHY ITS CALLED THAT YOU MORON. Don’t complain about not getting one EVER, especially when the app automatically assumes you want to tip 20% of the order which is absolutely ridiculous. Nothing makes people want to tip you LESS than when you shove it in their face like it’s some customary part of the order. But then again, I’m sure people tip the automatic 20% because they feel PRESSURED BY THE APP because it chooses this for you and it makes people think “well if I don’t tip, then I won’t get good service”. That’s not how this work, do a good job and maybe you’ll get a few extra dollars. Other than that, quit whining living off tips when we all know that’s a lie.
TurdleBoi - Not user friendly
Thought this was a pretty great gig to use door dash but learned quickly it comes with strings. First of all, my friends make twice or even three times as much on Uber Eats for the same amount of time I put in. The interface also comes off super confusing sometimes and will legitimately take me across town for nothing. At one point I received a text message to go to Hooters now to pick up an order and when I arrived there I got no further instructions and just waited across town for 15 minutes while I missed out on taking another order. It crashes often and can’t use it’s own GPS system that could easily be implemented instead of having to switch between a third party app to get directions. Worst part of all this is I can’t even door dash anymore because of the iOS requirement. I’ve been using door dash as my only source of income during Covid and now they’re trying to update block me into getting a new phone because the new updates that have “minor improvements” require a $600 or more upgrade for my phone. I could handle everything else but now I literally have to pay more money than I've ever even made on the app just to use it.
natrose98 - Love it.
I’m able to make a ton of money using this app. I’m mostly using it to support me and my partners income while I apply for other jobs but this app is a fast and easy way to earn money. I live near an Army base which means tons of 18-25 year olds living in the barracks who order out constantly. I signed up one night and the next day started dashing and made $75 in 3 hours. If you don’t live in a populated area then you won’t get a lot of orders which could make it a waste of time but for my situation it’s great. The only problem I’ve had so far is that for one delivery I drove to the barracks and the app would not load. I was asked to call or text but I couldn’t get to the guys number and I couldn’t even go inside because I didn’t know the room number he put down of the top of my head. He ended up coming out after a while when I was trying to figure things out with my phone and I felt bad because his food was cold by then. I had 4 bars so I’m pretty sure it was a glitch in the app. Overall it’s a great app.
LauraEmilyL - Great app with some concerning flaws
This is is great for making money on your own time. The app overall works very well. You actually profit quite a bit but.... there are some major down sides that are not considered in this app. The first improvement I would make is having a 24 hour calling service for people who are having issue with the app. Currently, they have a selection panel to choose from and the problem I am having is RARLEY solved by these. Sometime you need someone to talk you through how to fix the problem that the app does not address. 2nd the location service is sometimes very messed up and will not let you complete an order because you are not at the address that is actually in middle of a field. 3rd of all I live in a military town and the majority of orders that we get are on base. The app does not tell you beforehand. If you do not have access to base then you have to wait in line 45+ minutes to get access, making the app think you are late, and getting customers food cold. Informing dashers that the order they are accepting is on base would allow people to filter based on if they have access to base.
Kelsiiii ;) - love DD but a few things..
i love working for doordash and it’s so worth it! but the few things that irritate me are like how doordash assigns orders too early for places/orders you know are going to have you waiting. if an orders long or the food takes time, it should wait before assigning the order because it only wastes mine and the customers time. i could be taking other orders that are ready so ultimately this factor messes with how much money i’ll be making. the faster orders get done, the more orders you’ll be able to do. also during this pandemic, it’s better we get in and out of these public restaurants instead of waiting inside with other drivers and employees. the other thing that irritates me is that i’ve been doing this for less than a week and apple maps has brought me to the wrong place at least 5 times. apple maps isn’t a good navigation app overall but i’ve been late for orders before simply because i was brought to the wrong address. doordashing would be much less frustrating if these issues were fixed. overall it’s a great app and job.
kikapoochi ninja - Too Many Drivers and App Crashes
I’ve been a dasher for almost a month now and I’ve liked it so far. Although there’s a few things I don’t like so far. As of right now I’m dashing in a busy area in my town. I’ve been doing this for about 4 hours today and I’ve only gotten 4 orders. Door dash is scheduling too many drivers at a time and it makes it impossible to receive orders to make money. Not to mention the pay has been really crappy today. It’s been around $4 per order which is really bad compared to what I usually get. There’s no way that includes 100% of the tips from the customer plus the other fees they pay. Also. The app crashes..A LOT. I had gotten a text about an order and I go to my app to accept it, except the app crashes and I never received the order. I had to restart my phone and as a result of this my acceptance rating went down. Please fix the app crashes and stop scheduling too many drivers!!! If it gets busy there’s always someone in the area to help out.
Oreo-Kid - The TRUTH !!!!
I’ve been with DoorDash for 2 years now. They honestly used to pay great. I’m completely unsure how in the Bay Area (San Francisco) we went from $9-$15 orders to a mere $2-$5. This is far from fair or comparable to what minimum wage and cost of living is in this area (which DoorDash once claimed to match). I assure you there is little to no way you will make the $15-20 an hour they once assured you of. I have worked in several states with this company and California by far had always paid the best. It is a complete let down that the company has gotten so greedy it’s neglecting its literal driving force... i understand why Uber eats might not have paid as well as them originally considering they were a much larger company who had regular Uber generating boat loads of profit. However DoorDash is singularly online orders picked up by contracted drivers..... why would you start neglecting us? My acceptance rate has gone from 95% to about 80% i don’t know about some of the other drivers but i won’t waste my gas and do a $2-$4 order i wait for the higher paying ones which still are far and few. They had a good thing going. Leave it to corporate America to let the greed set in and ruin the whole thing.
unfunconsiquenses - DD driver review
As a driver, I’ve been top dasher a few months in a row, so I really try to put in as much effort as possible. One of the issues I have, is, as top dasher, the app says that you will get more delivers even when it’s slow. This isn’t true. At times I think I get even less orders than I did when I wasn’t top. I do enjoy being about to dash whenever I want, without needing to schedule, but I think the part that says you’ll get more orders even when it’s slow should be taken out, because it isn’t true. Another thing I’ve noticed, is when customers don’t tip, the app says that they have a chance to tip after the fact. Now, if you order from a third party, I.e. through Walmart app and do same day delivery, yes, they can tip after, but if it’s a restaurant, directly from door dash app, they cannot tip after. I use DoorDash for myself and have tried, and there’s no way to add a tip after. So that also is false.
All in all, I really don’t mind working for door dash, but I do think that the lies and inaccuracies should be expelled. It borders on false advertising.
PayPal licks butt - Your a tool not a person
Title says if all! They Doordash make all the money you risk your life for little pay!! You can’t make customers tip so make the pay better! If your in California count on not making minimum wage which right now is 12 goin up to $15 next year. Your better off working at the fast food joints you pickup from. Why you ask? They get time off, pay, paid leave, insurance, 401k, unemployment insurance, not driving your car for them, health insurance all the things normal jobs have this does not! But wait you can start and stop anytime, that makes it worth not making enough money to live!! Sarcasm if you didn’t get it!!! They are thieves dress in Doordash attire. They send you to closed places then expect you to take half pay which is nothing like $3.00 for spending 1/2 hour. I am not in Alabama or a poor state why pay us like our cost of living is the same. 20,000 goes a long way there where here that is just your rent here for a year! No power, tv,electricity or water included. They are taking advantage of an pandemic, they know 100,000s of people got laid off so they are paying us less. Try Postmates it’s just as bad. App based jobs do not pay enough to live they pay enough to barely survive!! Huge f n difference
lalasync - App wreaks constantly crashes!!!
This app aggravates the heck out of me. It constantly locks up in the middle of my dashing. I have to uninstall the app constantly, then power down my phone then power at my phone and reinstall the app and then re-login and start from scratch, doing all of this while driving to an order or back to my original starting point absolutely ruins my dashing experience. This happens sometimes three nights a week this last week I have had three nights ruined completely by the app locking up. Support can do nothing I tell you how sorry they are and that they understand your position. I do not know if that is true as they are not paid on a per call basis I don’t believe whereas we are paid on a per order basis Time is money literally we are not paid by the hour but by the delivery. No app no money. No phone no money. No ability for support to help us no money. No technical assistance from Support, nothing but will send you an email for you to follow up with that will take days I need to Dash now like I say it frustrates the heck out of me I started out loving Dashing but I’m becoming more and more frustrated I wonder what the other driver apps are like…
Faith,lord of the cats - Not like it used to be
My first week dashing I loooved it and I made decent money, nothing crazy, but enough to put gas in my car and a little extra to put back and save or get dinner for a couple nights. Orders were consistent and I never waited more than 10 minutes for an order. Now it’s completely different. I’ve been sitting here for an hour and 45 minutes and no orders. And I accept every order I get. And there have even been times where I had been on the schedule and waited up to two and a half hours for an order, given up, driven 35 minutes back home, and then see that the area I was in was busy. And I’ve even driven back to that area after leaving, and then it’s magically not busy anymore and I end up wasting HOURS with no money to show for it, and unnecessary wear on my car. I originally started doordash because it’s the only place I can make my own schedule, which is very important because I’m a stagehand and work is very unsteady and I often don’t know I’m gonna be working until a day or two before, which it was great to have doordash then but it’s gone to s***. I’ve spent more money in gas, probably triple, than what I’ve made actually driving for doordash.
Envyvalery - Amaizing and crazy greedy some times
You can make great money from doordash . But to think that they send trips that go as far as 18 miles and want to pay $8 for it is ridiculous. You get lucky some or most times for short rides but mind you that in most cases you have to walk into and wait for the preparation of the delivery you’re to take . The fact that I don’t also know how much tip the client gave is fishy even though the app says you get 100 % of the tips but yet guaranteed you most times what you get after tips and it’s always a max of about $8 for your delivery plus the tip the mentioned for a long trip . So the company is going to tell me there are no clients that leave $ 10 , 5 , or even 15 in tips ? To be transparent , tell the driver how much they’re going to make , and then being that the tip is theirs , they can know about it them themselves . The app should always state what a client left for tip per delivery . Customer service anwerôs quick which is amazing
Hawx77 - Feels like I’m a beta tester
For starters, while on a dash there is a UI that pops up and covers nearly half of the map making it nearly impossible to use DoorDash without the use of a third party navigation app (this could easily be solved by changing the map to a smaller scale and moving the map upwards to compensate). In addition to this, DoorDash struggles to transfer addresses on its app into Google/Apple maps (I’ve tried both). For example, if you click the “directions” button on DoorDash (I’m not sure what it does) but it doesn’t just take the address and give it to the navigation app and somehow ends up with completely incorrect locations (and not infrequently). Lastly, there seems to be a small chance that when picking up items, there’s a small chance there isn’t any order at all (if this happens to you, don’t waste time, just abort the dash). Despite these seemingly easy-to-fix flaws, DoorDash is a great app to earn some extra cash on the side or earn some small money if you’re in between jobs, just be sure to constantly double check everything because the app could still use some work.
ADMITITWASNTARESOLUTION - Door dash? More like mad dash, because that’s what this company does with your pay.
I have a friend that made the mistake of using Door Dash as his primary source of income. Yes, I do mean mistake. He has been trying to get the support team to help him for over twelve hours now. His fast pay didn’t work and he contacted support, when that happened they explicitly told him to update his card details and that he would still be able to use fast pay after he did this, he just had to wait 45 minutes to be able to use it. He waited the 45 minutes and then tried to contact support again, where they closed the chat without ever speaking to him. He tried to contact support again, and they told him they could help him because he did what he was told to do by the very first support agent he spoke to. He has screen shots of every single conversation he has had. I have read everything, and not a single “support agent” has tried to be even remotely helpful. He was stuck in a parking lot all night waiting for those funds because he needed the gas to get home. This company is a joke and I hope everyone that works for it figures it out and goes somewhere that’ll actually try to help the people that are doing all the real work.
emma.anderson - overall pay and experience
I personally love doordash and even recommend it to a lot of friends but some things that are a struggle and that make me upset, being a broke college student, is the option for customers to not tip at all. Half of my pay comes from tips and if I dont get any then I barely make any money. Today I waited for 40 minutes at a restaurant for an order just to make 7 dollars, and from that 7$, the customer tipped zero dollars. And in addition:
1. the app does time you and your deliveries
2. when u accept an order, if unexpected instances such as this happen (which happen often) and you decide to cancel, your ratings go down
I personally have very good ratings and it is important to me. Everything is 85% or higher and I believe as an employee that works hard to have good customer service and deliver on time, to at least earn a little more money for it.
This is my only source of income now based on the covid circumstances and I understand the unpredictability of having to be a delivery boy in terms of business and pay, but it can be very frustrating to most of us, I believe.
bellaallison - It depends!
Most of the orders that you get are REASONABLY paid. But if you get an order from Walmart, DON’T ACCEPT IT. Even if you are desperate for money, even if you haven’t made 1 dollar in the day. DON’T ACCEPT IT!
It is very disrespectful from DoorDash to offer 10 dollars for an order that you have to wait at Walmart for about 20 to 30 minutes! Then! You have to drive other 20 to 30 minutes to the location! And then! You have to take the order (which is always more than 15 items) up the stairs to the customer. After you do everything that I just described, your shift is over. (Because that’s other thing, doordash only offers shifts for half, one or two hours the most... so at the time that you finish with the walmart order, your shift is over and you only made 10 dollars and spent 8 or even more on gas). In case you’re thinking that I just had a bad experience, let me tell you this happened to me twice! I thought the same thing and that’s why I did the second and last order. If it wasn’t for this, I would give doordash 4 stars and only 4 because of the lack of shifts they have available.
zombea123 - I wouldn’t do it, work somewhere else
I’ve been door dashing for a months now. I’ve been completely disappointed with my experience. The app has issues, such as glitching. Sometimes it automatically puts you on a break or will stop working. They tell you to restart you phone as a “solution”. I’ve missed out on orders, because of this. The worse part is they take no responsibility for the issues. They don’t pay for wasted gas or time.
I’ve always scheduled myself ahead of time, and half of the time when I sign on I don’t get orders, because they say there are too many dashers on the road. How can there be too many when I’ve scheduled myself ahead of time? Surely by now they would have some plan to make sure that there aren’t so many dashers that I can sit around for an HOUR and not get a single order.
On top of that your profile can be deactivated if customers leave enough bad reviews, but they don’t tell you what the reviews say. How are we supposed to improve the experience if we don’t know what the issues are?
On top of that, they have now not paid me this week. I’m just so over this “job”. How do you forget to pay one of the employees? If you are thinking of leaving your job for Doordash, DON’T!!!!
Nomusictomyears - Terrible first experience
App has functionality issues across the platform. Support was mostly unsupportive. Lots of questions/no solutions. Pay is better than expected, so I will continue to hope that this becomes the best platform to drive for. I will change my review upon enhancements. *Months later, still issues with the app. Takes me offline, order acceptance fails. Also, is there a single person on this app willing to work for 30 minutes on a $3 order? That’s not a fair wage, especially since we have ZERO benefits as drivers. I recommend staying away from Popeyes, long waits, always out of the chicken sandwich, poor communication. (At every store in my area). Biggest complaint is low pay, never-ever am I willing to make 6 bucks for an hour worth of driving/working/waiting. Also, why are we not compensated for excessive waits? I get it that restaurants are busy, but so am I. If you send us to the restaurant before the order is ready we lose money. While that’s not our fault, we have to pay for it in lost income. It seems that every inconvenience of this is put on the drivers, while DD takes the biggest chunk of $$$. Where’s the respect bruh?
Dasher Khalid - Dash now NEVER works PLEASE HELP
Dash Now problem: Dasher app shows the notice that it’s very busy press Dash now and start dashing but whenever I use the option of Dash now it always gives me an error message saying that we cannot give you the sloth please go and schedule yourself. Since I started using this app I can never use Dash now option.I spoke to three or four agents but none of them were able to do anything about it. I uninstalled and reinstalled the app it didn’t help. I don’t know what else to do please help
Schedule Problem: App does not allow me to schedule for the evening. Any evening option selection always shows the slot is full, even if that selection is for after seven days. And sometimes it shows that slot has to be of minimum 30 minutes where as the slot is of more than six hours.
Due to this problem I’m not able to work in the evenings as app forces me to schedule myself at the latest 12:30 PM to start the shift and that also for next day and then only I can start work.
You can go and check in my history if the app shows from my account that these problems exists
fracturedphoenix - Has been a waste of time
This app has been a waste of time for me. I got this to try and earn a bit of extra cash, but it’s been over a week now and it never seems to be busy enough in my area to dash when I have time to do it. I have another job, so I don’t always have free time available, and this thing just never shows any work in my area. I’m not interested in spending time and gas driving an hour to 2 1/2 hours away in the hope that by the time I actually get there it’s still “busy” on the map so I can finally hit the all too mysterious dash now button and just hope I make enough money to cover the gas it took to get there and back home again. I mean, what’s the point of that? If I can’t actually work in my area and actually make money at it, then it’s a useless waste of space taken up on my phone for a useless icon that will never get used. Seriously.... just give me the option to drive when I have the time to do so, busy or not, and let me take the odd order that rolls in, instead of making it so that I’ll never be able to make a dime. What was the point of sending out the dasher bag and red card if there is never any work in my area to start with? Disappointed is an understatement.
jersgirlsam - Minus crashes, good app
Everything I’m hearing on the reviews is not anything I ever deal with this. There is a ton of reviews saying they never get over eight dollars that they can’t schedule etc...I find that funny because I make at least $100 a day when I dash. And I’ve never had those issues. We do deal with crashes occasionally, but the last time I had a crash was over a month ago. And if you’re willing to actually work and drive around a little, You can make a lot of money. For those that are having trouble making money, remember that the hotspots are not the only place you can get an order. And also remember that everybody else will be going to the hotspots which is why you’re probably having trouble making money. And it also depends on the town you’re in. You’re not going to make 100 bucks a day in some little Podunk town that’s out-of-the-way and the population is 1000. You will make a hundred bucks a day in somewhere like San Francisco Sacramento or San Jose. I’ve even been able to make like $200 in those areas in one day.
Djjwjjdyf - Waste of Time and Gas
Was skeptical about starting because my map is always gray and I live in the boonies, so I’d definitely be taking a road trip to go dash in other cities. A DoorDash rep (Gabriel) called me, inquiring why I hadn’t started a dash and I told him my concerns of driving a country mile to a different city and not knowing what the pay would be. He assured me that the drive would be worth it and that scheduling a shift would be more lucrative (two humongous lies). He also assured me that if I had any problems with the app, I could call back during my shift and that he would make sure to make himself available to me. Ive called twice. Both times, I was immediately sent to voicemail. I’ve had one order and I’m nearing the end of a four hour shift on a Friday evening, that I drove an hour and 47 minutes to get to because it would be “worth it”. Every time I get a notif for a dash, I click on it and the app freezes, says it’s still looking for orders, or immediately tells me I’ve “missed a delivery opportunity” even though I clicked the notif AND checked the app. This will be my first and last dash, especially since a lot of other Dashers’ experiences on here are similar and nothing is being done to amend these issues.
DeondrielMarie - Ripping people off.
I’ve been door dashing for about 3-4 months now on the side.. for extra money and there’s a lot of problem going on with doordash. First, about the money. It’s hard to get a good paying sometimes customer don’t even give any tip. Or I either have to go miles and miles away to the next town just for $5-$7. And sometimes in an hour I make only $15. Second, when I come to a restaurant I have to wait on the customers food. And it takes a lot of time out of my day already just to wait and deliver. Don’t get me wrong I love doordash because I love the customers, I want to make them happy with food. Because I also love food. Because we all know when we don’t get food. We are mad. Third, I have to pay for gas. I think you guys could at least do is give us a card for gas. Because we are already using up our miles in our car. Fourth, when it’s busy I only get 1-2 orders. There’s a lot of doordasher a now & days. Fifth, when I miss a opportunity my acceptance rate goes down. Which is not fair because it only gives me three seconds to press accept. Sixth, when the store close, I use my gas to go there and I don’t get anything out of it. Overall.. doordash is ripping people off.
Mikaliah - Dasher Review
Working Door dash has been a pretty good experience for me so far. The only I’ll say is that I feel like it’s not convenient when Door dash has you dash for about 2 weeks before you can do instant pay and then once you set that up after working the app for about 2 weeks you have to wait another week for Door dash to verify you credit card information all over again. Also some deliveries where the restaurant is five minutes away from the hotspot but the customer’s house be about 15 minutes away I feel that the pay should be more than say $5.65 because not only do I have to drive 5 minutes to the restaurant after I pick the food up I have to drive 15 minutes to drop the food off to the customer’s house which is about 20 minutes of me driving all together meaning that I’m burning a substantial amount of gas. Overall working for doordash has been a pleasure lately. I’ll comment another update within a few months.
QKB1008 - Would give ZERO Stars if I could
I never write review but this is utterly ridiculous so I had to come and share. I’ve had this app for over 3 weeks and haven’t been able to make ONE delivery with this app. When I first signed up for DoorDash I did know that it goes off of scheduling, but considering I lived in DC I figured I’d have no problem getting orders. I tried to use the “Dash now” and found that to be useless so I quickly realized scheduling is the way to go. The first time I scheduled I got no orders. The second time I scheduled a block that I KNEW was going to be busy but it’s a little far from where I live. When I got to the location to start my dash, I kept getting error messages! I even got text messages from doordash trying to prompt me to start my dash but the app wouldn’t let me! Since then my new and main issue is the simple loading of the map. The map will not load with the blocks! When I open the app I just keep getting error messages saying to come back later or retry. I really despise this app and it as wasted so much of my time. To this day when I go to the app there’s just a map, with no indication of which areas are busy and ik my areas are because I live in DC!!!! Terrible.
iLickCupcakes - Customer vs Dasher!
Alright let me start with me being a customer. As a DoorDash customer. When I get my food delivered to me. I always try my very best to be understandable and patience with the dasher. Because your food that you ordered wont be delivered in 5 minutes obviously. But also it would be nice and as a curtesy to let your customer know that your food will be late or whatever that is going on. Wether it’s the restaurant is fault that they are running late or the dasher. It’s always nice to be courteous.
Now as a dasher or DoorDash delivery driver. To all the customers out there that get their food delivered to you. Please be nice and tip your dasher. It wont hurt to at least tip your dasher $2 or $3. They work hard delivering your food. They drive far and sometimes they get lost and go around and around to look for your place to deliver your food. Yes i know every job you do is not easy. Thats why tip your dasher it is the nicest thing that you could do for them. Thank you!
Oust at this app - Waste of time and money
They are taking advantage of you. You’re an “independent contractor” using your car to deliver food for these people and it’s not worth it one bit. You make no money doing this because they want to pay you as little as possible per delivery and send you off on long drives. The destination will come up as somewhere close by then 2 things either happen the app will send you on a 10 mile drive or the customer will try to be slick and tell you to meet them at a different address so they pay less. Also you’re not independent you get regular phone calls from their Indian support team. (I had to say Indian because of the strong accents.) If you’re supposed to be “independent” and you’re stuck in traffic who are they to call and rush you? Also they don’t commit to bonuses they promise through the app at least from what I’ve experienced and you cannot reach the support team for your needs unless you log into the app to door dash which is ridiculous you have to accept an order then you have the option to contact them. To sum it all up, waste of time, money, gas, patience, self respect and wear and tear you out on your car which costs $$$ to fix.
upset doordasher - Doordash bonus scam
A couple months back I started a DoorDashing. I was excepting every single delivery that came in and had 100% acceptance rate so I was going to get my bonuses for the day. The App would send me one new delivery as soon as I finished a delivery. After about four hours I had about five minutes until my shift was over and was on route to my last delivery. But dasher app was on navigation mode and guiding me to my delivery when all of a sudden my phone started pinging in the background and the app sent me about four deliveries which timed out and dropped my rating to under 70% and I lost all my bonuses. When I complained to DoorDash that I can’t legally answer my phone while I’m driving to except dashes there was nothing they could do about it. I never got my bonuses and I was very upset that they require you to break the law and answer your phone while you’re driving and risk the safety of yourself and other people or their app will have a loophole in order to stop you from getting your bonuses. I’m sure this is a legal and they’re getting away with it and could have a class action lawsuit. But DoorDash did not seem to care it was money that they save so who cares.
sativa.0420 - Seemed alright at first
I’ve been doing door dash for almost a year now and the fact that there are so many DD drivers driving in my area they need to increase the base pay or make it where customers have to tip at $2. Some days are pretty busy but now that there are so many drivers in my area I don’t get as many orders per hour and when I do I’ll have to end up declining the order just because the pay is so low given the fact that I’d have to drive miles for a small order doesn’t help me bring home the right amount of $$$ I used too earn about 7-8 months ago. Just beware door dash is catching on to everyone fast and already has many drivers and customers but depending on what your area is like this may only be a good small time gig for extra cash I am able to bring in about $400-$500 weekly working almost every day of the week but now it’s going down to $300 just about every week working the same amount of hours. Less orders should mean better paying orders!
Sherbi689 - Best Delivery Service kinks and all
Hello! I’ve been a driver for over a year and very happy to have some work on the side... and fortunate to have something to fall back on during the Pandemic too! Out of three services I drive for, DoorDash was the first to provide gloves, masks, current updates and support to drivers. I stopped driving for other services because they lacked professionalism and a prompt response to our needs!
The app has issues on occasion but I generally found a proactive response to improving and addressing issues. There has been a huge strain on everyone with the Coronavirus... so getting support is not always easy or as fast as I’d like.
Although it’s not Door Dashes responsibility... the most disappointing part of being a driver is the amount of people who don’t tip... especially for long distances or large orders. The base pay covers my travel expenses and time...tips cover my bills. I wish there was a way to encourage more awareness.
DanGronkMorgan - Amazing app, Pays way more than UberEats
I tried UberEats after using Doordash for a week and it really made me appreciate just how much better Doordash is for drivers. First of all, they don’t take your tips like UberEats AND I’ve found that tips on Doordash are much higher due to the fact customers are prompted to add their tip BEFORE they place there order as opposed to after they get their order on Uber Eats. Most people care more about eating the food they just got than going on their phone and adding a tip so a lot of UberEats orders get NO tips at all because people forget about tipping on the app after they get the food. Plus Doordash has a much neater and easier to follow system when it comes to picking up and dropping off. The only things UberEats does better is having a built in navigation and giving you a debit cards to be able to instantly use funds for free. Everything else, including the average amount made per hour, is MUCH better on Doordash.
ryan25071 - iPhone 6,6s, or the 6 plus
If you have a iPhone 6, 6s, or the plus you can no longer download and use the door dash driver app. I have been a independent contractor with door dash since feb and have been a loyal employee. But with this new update they have locked the app to iOS users that have 13.0 or above. Which is a problem for me as Apple didn’t make a update for the iPhone 6. So now I need to buy a new phone that can install the door dash app which I can not do because I can not make anymore money at the moment to buy said phone because door dash was my only job. And calling customer service is like talking to a brick wall. I called them where I was met with a Indian woman who spoke very poor English I told her the problem I was having and why I could not use the app and she didn’t understand what I was saying. The app was flawless in my opinion till this newest update. Why did they need to ruin a good thing.
Zahna🎀 - When it's bad, it's bad.
The app has so many glitches that it's almost unbearable. It should be so simple, but when things go wrong, it really messes everything up. As the dasher, you get penalized by your acceptance rate going down if you get an order AFTER your dash was supposed to end. You get penalized by your "on time" delivery rate going down if the customer was unavailable and not answering the phone with nowhere safe to leave the food OR if the app was glitching and wouldn't let you mark yourself delivered.
Worse, dasher support is not answering the phones right now. If I'm in the middle of a dash and driving, I need to be able to speak to someone, not look at my phone and use the chat feature. I have gotten so frustrated recently with this app, and I would stop doing it completely if I had any other options right now.
I gave it 3 stars because when it does work, it's great. I just wish it worked consistently, all the time, and that customers were held accountable for correct addresses and remaining available for the delivery.
vuti777 - Terrible food-share app
Terrible. Terrible terrible terrible. Use grubhub or Uber eats if you’re able to. This app is buggy, it crashes, freezes, and continually boots you off. The only recourse for a driver would be the customer service number, or via the app if you’re on an order. Doordash customer service is Comcast on steroids if they trained their employees to purposely harass the customers / employees . It’s that bad. If they dislike your problem, or if it’s too difficult? Chat ended. Don’t try back, we’re not interested. There’s nothing you can do, either. A DD customer service rep could kill my family and I wouldn’t know how to pursue them.
DoorDash does not back the drivers, you are a contractor. If my app isn’t working? They could care less. They’re worried about people who are on orders making money, not the person who is unable to access their main stream of revenue.
Thank god I only do this on the weekends or I’d be homeless purely from app glitches. Do not drive for DoorDash unless you are a current drug addict (not in recovery, must currently use hard drugs). Great way to get $23 a day if you need a fix (granted the app works - good luck!) Besides that, DoorDash is trash.
214Brazy - Good concept, Bad support
I’ve been dashing for several months now and there are several pros and cons that I’ve noticed. The first con I would like to discuss is that Doordash has hired too many Dashers. I joined right at the end of the golden age of Doordash. When you could get orders and peak pay was more frequent. Here is proof that they’ve hired too many employees. When I first joined the referral reward if you referred a friend was $1000. Today the referral reward is $100 a drop by 90%. This makes it hard for Dashers to obtain shifts, and even receive any bonuses like peak pay. You used to be able to press Dash Now a lot more frequently and now you have to schedule your dashes like a week in advance and pray to the lord that there are shifts left. Also, if you mess up one order it is detrimental to your rating. I wasn’t provided with drinks at one location and it dropped me from a 5.00 to a 4.00 and if you’re below a 4.20 you risk deactivation. I might add that I was over 35 deliveries in and 1 delivery dropped it by that much. Not a lot of customers leave ratings either. So if you do mess up it takes a huge toll on your rating.
Goodwriter99 - Great Pay, Great Job, you get what you ask for
I have been a Dasher since February of this year. Have a little over 1,000 deliveries, and a solid 4.85 rating. Only thing I can say is the more you commit to doordash, the more you get out of it. EVEN with the New Pay model I still average 17-18$ an hour. It’s all about choosing the right orders. Dashers asked for doordash to be more transparent with customers tips, and they did that. You can get orders that range from 2$ to 14$ ( even more in some cases ), I did a 9$ order last night that took me 15 mins. It’s an amazing job if you track your miles and have a good gas mileage kind of car. They have without a doubt fixed the app for less network issues, and have put a lot of money in my pocket. All these other guys complaining seem to think we live in a world where everyone tips 5$+ lol. I would definitely recommend, a great side gig for money.
Gameloverohyaaa - I like dashing, but not with this app.
Let me start by saying I enjoy dashing for the most part. Picking my own schedule and accepting what orders I like is great.
But this app lately has had a lot of glitches. Most of the time when I try to slide that I got the order or I have arrived at the restaurant, it had been lagging, and won’t say completed and I will have to do it 4 to 5 more times to get it to work. This is frustrating since it only did it like 1/5 of the time before, and now it almost always does it. It makes it hard to move on to the next step.
Also, even when I have a really great signal, I will get the text that I have a new order but then it doesn’t come up in the app for me to accept it. This week, every time I have dashed, half of the orders that were sent to me never came through to the app in time for the 30 second countdown for me to accept it.
Please do what ever you can to fix this, I really want to continue working for door dash but this is making it hard cause I haven’t gotten to accept as much orders as I usually do because of multiple bugs.
Hejdhdhdgdhjejeh - They pretend to care but to my lack of surprise....
This company will fire you even if you did nothing wrong. YOU take the blame for food not being ready on time. YOU take the blame when someone’s order is late because they offered so low that 10 people have already denied them and now the unfortunate person (YOU) that happens to be close by gets the one star because YOU were only given 20 minutes to deliver two orders that take 20 minutes of driving EACH, you have to wait on the food 15 minutes and it takes 10 minutes to drive to the restaurant in the first place. Then they have the audacity to fire you and won’t defend you at all. At least Uber allows you that much dignity. It was fun until I realized going above and beyond results in being fired. As soon as you get an undeserved bad rating when you’re new, the algorithm won’t give you anymore good rides EVER and I’m pretty sure they only give you all the customers who have a tendency to give bad ratings. The only customers that ever rate are the ones who are angry at the restaurant. Bye Felecia! The only thing I would ever deliver for Doordash again are flaming bags of dog doodoo.
Xavier_York - Bull crap pay!
Back before they inputted insurance for those who can qualify we were getting a decent pay for a quick buck. But now it's treated as a full time job to live off of with the insurance which wrecks it to people who are trying to make a quick buck! Also the delivery isn't helpful at all when it comes to SDD (same day delivery) to everybody from the drivers who has to find the order number since no easy way was provided to find it, the cashier who has to make sure the numbers are right, and to the customers who had to wait and wonder why it's taking so long. It doesn't help either in where to direct the drivers where to go when they're picking up the packages.
Provide a easier way to see the order number or provide a barcode for the dashers to scan when at a register especially at Macy's. Have a way where you don't make your system a communist one where the people who work hard gets screwed over because they have to pay someone else's insurance they aren't being provided.
Also stop making the app glitchy. Fix it.
LuvUberEats - Account wrongfully terminated.
I highly dislike door Dash at this point. And if you were looking for something with less headaches and hassle then you should try another delivery service than door Dash. My account was wrongfully terminated because I had an old car that I have not driven because it was wrecked in since 2018. I contacted all the necessary people such as the tag office and insurance company to let them know about this. However DoorDash just sees in the system that the registration for my car is expired. They deactivate my account. Mind you that there is only an option to add a car not a requirement. I have my door Dash account since 2018 but I never dashed til this year 2020. I tried to get in contact with them to let them know that I have a brand new car with insurance but they just keep sending me the reason why I was deactivated. I did not get 10 days, mind you my boyfriend was deactivated because of his background and he got 10 days to dash before they close his account. I don’t even have a criminal background and I didn’t get 10 days to dash. You all only give your say and never want to hear our sides. Good riddance.
NicciMAW - DoorDash robs their drivers!
I have worked 50+ hours, no compensation for extra time (didn’t expect it, but even just $1.50 extra per delivery for every order over 40 hours would be appreciated...) I get routed on cancelled orders every week, your options are cancel your run and take the hit in your personal ratings, or wait on hold for 10 mins just to speak to a representative who tells you to keep refreshing the app, tells me I will receive half wage for the run, and 5 minutes later tells me that was incorrect bc it was paid to another dasher, STILL on the phone 10 mins trying to get the order off my screen and telling her I’ve spent over 30 mins PLUS drive to this place to receive $0?! Plain robbery. AND in the end I have to cancel the order on my end and take the penalty in my ratings!!! ARE YOU KIDDING ME???!!?! If this was a once in a lifetime thing, whatever, but this is LITERALLY over 7 times this has happened to me in the 6 weeks I have been dashing. I’m ready to find a lawyer who knows how to handle these issues since DoorDash is “sorry, but we can’t compensate you for anything you have done or lost at this time”.
fantasicfreaux - Order Drought
Getting orders in my area (Birmingham, AL) used to not be a problem. But within the last month it's been horrible trying to pick up shifts and it never seems to be busy enough to Dash freely. I'm not sure if it's due to app issues or a large influx of new drivers but I feel like there should be some type of cap on that. I've been doing this for about 5 months part time and my ratings are all top notch but I feel like I'm being punished and DoorDash is subtly showing me the boot with lack of work. Went from making $150 a week and this was with a full-time job and being to do 3 dashes a weeknight and as many as 6 each weekend day to $50 in a weekend and that's only been on sheer luck of hitting "Dash Now" within a seconds notice or refreshing until I see a shift available. I don't mind the push for drivers to start scheduling shifts but there's never anything available. It's Sunday and the entire week is already full with no open availability. If DoorDash has added new drivers that's fine but a heads up to current drivers would be well appreciated instead of freezing us out and forcing us to take on other companies.
groovyni - Decent but not the Best Set-Up
I've been working with DoorDash since 2018 and while I appreciate the opportunity for extra money, there are quite a few places for growth.
To start off, the base pay from DoorDash should be way higher than $3. We should be able to make a decent profit off of the base pay alone just by factoring in how many people refuse to tip. Also, for additional orders we should get a full pay amount and not just an extra $2. Me having to go pick up two different orders (even if it is from the same restaurant) and only get $2 for the second order is ridiculous. Often times one order is 5 mins away from the restaurant and the other customer is a good 15 mins away from the first customer. How is $2 decent compensation for all of those trips?
The promo part of the app is glitchy because it will send a push notification that promos are available then if you go in the app right after either there are no promos to be found or they're all taken already but still being offered in the app.
I have other feedback as well but I'll finish off with the push notifications issue. I get a solid 10 push notifications per day from the Dasher app telling me to dash. It's busy, I get it but don't harass me while I'm working my full time job, or watching my son, or relaxing for once. There should be a 2-3 notification limit at MOST for dashers. I shouldn't be bombarded with alerts all day and I shouldn't have to turn them off just to get some peace.
Khalil & Joe - More good than bad
Door dash is a very convenient and easy way to make extra money. The navigation is usually on point and at times it can be lucrative. They do a good job of sometimes combining routes as well to increase efficiency and driver profit.
The bad is sometimes you need to place the order yourself and wait at the restaurant while it’s made. I don’t like that is wastes my time. And sometimes the restaurant won’t have the item available for you to order that is whole other ordeal. Sometimes fake orders are generated and you get to the restaurant with nothing to pick up. Door dash will compensate you 50% in these situations bit it is still frustrating. Also it would be nice to know if it is busy in your area while you are driving. Sometimes my area is dead but 10 miles away it’s busy. It would be nice to know as to not waste time.
Overall I’ve enjoyed being a door dasher if they could work out those kinks it would be a great 2nd job...
My Honest Feedback - Terrible customer support!
I normally never write reviews but I have to write one for this situation. I’ve been driving for doordash for about 2 weeks now and it’s been going descent. However, I wanted to update my email and phone number because the old number I’ve signed up with I no longer have access to (I signed up to be a dasher about a year ago but never used it that’s why all my old info was still attached). Now I tried contacting support to explain to them I no longer had access to my old email and phone number which means I can’t update the new info because I can’t go inside my old email to verify. After 5 days of communicating with support, someone at support decided to update my email for me. Now the new email he set up doesn’t work and now neither does my old email. I’m completely signed out and can’t back in. I tried contacting support multiple times and they all say the same thing “I’m going to escalate this situation and you should hear back from someone shortly” I haven’t been able to sign into my app for 4 days now. This is terrible service! I wouldn’t recommend door dash to anybody!!!
disgusted dasher - Dasher
DoorDash is manipulating our pay based on customer tips. They say we get all of our tips, which we do. However, they push for the customer to tip up front so they lower the base pay if customer tips well. I ordered through DoorDash once just to see it from the customers side. They push for a tip up front but I didn’t tip through the app. I tipped in cash. After the delivery was complete they never prompted me to tip after that. So as far as they know, the driver didn’t get a tip. That shows they don’t actually care about the driver.
I just completed a delivery where the customer tip was $10, the base pay was $2. That’s ridiculous to pay me $2 to drive to the restaurant, wait eight minutes for the food, then drive to the customer. Such a bunch of crap. Something should be done. This is one small example. I’ve seen even worse. This company is valued well over a billion dollars now. I’m a capitalist and I don’t have a problem with companies making billions. But, they should treat people fare. I’m getting sick of this obvious scam. I’m looking for other work and hopefully will find something soon and put DoorDash in my rear view mirror.
crishten - IF the app worked it would be a great side job!
This is the worst a app ever! When it does work it’s great! So I have been TRYING to dash with the for almost a month, but have only been able to make three deliveries because of this! I can schedule a dash just fine, but let’s say I scheduled a dash for 4:00, when 4:00 comes at the bottom of the screen where it should say “start dashing” it says “navigate”. I have called customer service 5 times with no help. One day while on the phone with customer service it started working, and I made three deliveries. They deposited the money within two days. But that night I was scheduled to dash, and it was doing the same thing. I will get a text saying, “Your dash will automatically end if you don’t sign in.” However I am signed in! This has been so freaking stressful! I’ve did all the troubleshooting tips one can do, and nothing works! I can’t get anyone at customer service to help me! I have a brand new iPhone! I have updated it, hard closed it, uninstalled it reinstalled it, toggles airplane mode for 20 seconds, toggled WiFi and cell data on and off! Nothing works! Idk what else to do!
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Another day, another DoorDash driver baffled at the request to put on a mask in order to pick up food <3
So my @ChipotleTweets was supposed to be here 20 min ago, but @DoorDash @DoorDash_Help still says lookin for driver.... I don’t want cold food tho. Any thoughts?
my doordash driver really picked up my food, put their phone on silent, and went back home
@TomThumb_Stores @DoorDash I'm still mad about this, considering. It's already started and my store wasn't even on the list.
UHHH why did my DoorDash driver look just like the guy that was in my dream a few nights ago 😳
Why is DoorDash still searching for a damn driver I just want my damn food
and if you’re a doordash driver, just know that harassing the workers isn’t going to get you your order any quicker so please stop!
got to fulfill my dream of telling of a doordash driver at work today and it really was the best feeling
Become a DoorDash driver! Work flexible hours and earn an extra $50 after 240 deliveries. Apply here:
My Doordash driver dropped my food off at the wrong apartment tonight. Not just the wrong apartment. A complex 3 miles away.
@DoorDash_Help @DoorDash hi there it looks like your driver took my meal to hood house
N A T ⚽
@DoorDash driver just delivered someone else’s order to us. And I can only get a refund or credit ? No I want both because if going to retrieve my own food was the best option than that’s what I would have done in the beginning. Now I have to reorder, pay, and pick up my RIGHT
I just talked to a DoorDash driver who did 15 hours yesterday! Dude is a machine 😳 I crapped out at 8hrs.
On my 5th hour today.
And the lady at the pizza place won’t even let me use the bathroom while I wait for an order! Ugh
Doordash Driver Confronts Customer about $8 tip via @YouTube