MyWisely: Mobile Banking App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Worst service, terrible business practices.. I went to cash a check through their app and it bounce with no explanation. I had to spend 4hours calling them and the different companies the subcontract through to find out wisely did not change my card info on file so no one had it. When I asked if they could simply call the company and change it the denied the request and bounced me around from person to person just to tell me they “launch an investigation” on the matter AFTER I told them THE EXACT CAUSE OF THE PROBLEM. Not to mention there’s a holding charge on EVERY BAR, HOTEL, GAS STATION ETC. that takes WEEKS to get reversed. The daily pay option is a once a week transfer and they’re very inconsistent with updating your account that the funds were transferred. So you can get slapped with that transfer deduction on ANY GIVEN PAY CHECK THROUGHOUT THE YEAR. None of their employees take accountability or responsibility on any matter you bring to them. I would not recommend this company to anyone. In fact if you’re reading this review don’t even download the app. You’d be better off keeping your money in a mattress at a crack house then trusting this company.

They steal your money, check your statements and watch as they NOT add up!. I received a payment from PayPal as I withdrew money from there directly onto my Wisely card. I visually saw the deposit load and was given an overall balance. I withdrew 60 from 100, simple math 40 is left. Here it is 5:23AM the next morning and the magic number $27 is posted as an available balance. 3 different agents told me NO DEPOSITS showed for the past day yet couldn’t explain how I sent $60 from $27. Literally framed the question “If I had no deposit to the account today explain how I could cash app someone $60 from money that isn’t there”. The agent replied again that there were no deposits for the day and skipped answering the real question as if it didn’t exist. Like my money that’s missing. BEWARE THEY ARE SCAMMING YOU PENNIES TO DOLLARS AT A TIME!

Literally the worst customer service I’ve ever had. Called for the simple task of setting up my Apple Pay, the CSR I was speaking to for whatever reason didn’t like the answer I gave him to one of their security questions and made it to where I needed to speak with a “specialist” unfortunately my called was disconnected (my fault) so I called back and told them I was just on the phone with someone..blah, blah,blah and said I just need to finish up my apple pay stuff with them..I was told that they couldn’t help that I needed to WAIT for someone to call me back sometime today, no time frame...and that they couldn’t help with anything, I then asked to speak with a manager/supervisor about my situation and was again told that THERE WERE NO SUPERVISORS AVAILABLE AND THAT I NEEDED TO WAIT FOR A CALL BACK, the CSR stated that he could place me on hold to wait for one and he said that we were going back and fourth and then proceeded to tell me to have a good day AND ENDED THE CALL WHILE I WAS SPEAKING TO HIM. Called back a third time and spoke with someone and asked to speak with a manager and was placed on hold and the they too ENDED THE PHONE CALL. This is a joke, I have to talk to people on a daily basis for work and would never hang up on a customer. They won’t let me put 0 stars but that’s what they deserve Worst experience ever this company is a joke

ADP loses here. Don’t bother. ADP loses here. My employer switched payroll processors from and ADP competitor ( that doesn’t offer an integrated bank option such as Wisely) to ADP. My payroll was formerly being deposited into 2 other banking solutions that are well known and widely advertise ‘get paid two days earlier’ . My employer would process payroll on noon on a Wednesday and I would get the deposit by 4PM - a whole 3 days before my Friday payday. After the switch we got stuck in ADP’s monstrous batch processing cycles and that 3 days shrunk to a solid and barely 2 days before my advertised paydate. I thought going to Wisely would put them on par with their bigger and better competitors in this metric. I didn’t. On to the app itself Wisely doesn’t offer any features and in fact less meaningful features than the other more well known solutions in their space. Don’t waste your time with this app. The reviews regarding customer service here are troubling also. Stick with the better brands here you will thank me. Edit: You have to opt-in to get early direct deposit unlike peer apps in this group in which it’s automatic. Their TOS verbiage about this is far more restrictive concerning the competition. Wisely is hung up on ‘payment instructions ‘ AKA Payment File. I’m telling you that Wisely is an also ran in their arena of similar app and card offerings.

No access to your own money. If you ever have to report your card lost or stolen beware you will have no access to your money whatsoever in any way shape or form for 7 to 10 days. If you call customer support they give you no answers. However one customer support representative offered to overnight me a new card after I had already waited entire week so I said sure. The next day a card came in the mail I went to activate it no activation possible the card is already canceled because she overnighted me a new card then they charge my account $35 and I still have no access to my money totally unacceptable I have bills do I have things that need to be paid for and they have my money locked up with no way for me to get to it as soon as I get my new card and I’m able to withdraw I will be withdrawing all of my money closing my account immediately.

Unable to upgrade my card 👎👎👎👎👎. I am so disappointed WHY does wisely have this app like this why is it SAYING I can’t upgrade my card I been trying to upgrade my card so that I can get my tax returned sent to my cars USING DIRECT DEPOSIT why is it when using this wisely card something always have to be either upgrade just to do direct deposit with another job or tax refunds. I did the virtual chat on the wisely app saying that the app won’t let me upgrade my card the chat said that I have already made and upgrade on feb 6th and 3pm and I don’t remember doing any of that because during that time I was occupied doing something not on my phone. Why does wisely have it where over a lot of people cannot upgrade there cars what is the reason for that I do research and NEVER 👎 find a reason of why people can’t upgrade the card. This unacceptable if this is a so called bank why can’t we use this card as an actual bank card as u say it’s a “bank card”. NOW WHO KNOW IF IM GOING TO GET MY TAX RETURN. Y’all need to do better and get an actual upgrade to the whole system 👎👎

Worst Customer Service On The Planet. My card was stolen and I had recently moved. Waited almost a week to verify my new address with no option to transfer my funds from my wisely app to my bank account. Kept calling and was told it would take two business days, but every time I called they told me to call the next day. Finally a supervisor asked me to change my mailing address within the app and it was magically verified and ready to be sent. Why was this not suggested before? They were unwilling to waive the expedited card fee to me even though I was told my case would be expedited but wasn’t. Currently having to wait 7-10 Business Days to Access My Funds. They pretend to understand what you say and have compassion but truly don’t understand anything or care to help. Would never recommend to anyone. No customer resolution in situations that are mishandled.

Care about your customers more. I had lost my card a while back but locked it and would transfer my funds over to my main bank account. I figured I’d mine as well get a new card so I called and let the gentleman know that I had been transferring funds from one account to another and I really need access to my money because this is my main source of income. He said he understood and that I’d be fine. Later that evening I go to my account and it won’t let me transfer any funds until I get the new card, which is unbelievable. It’s so easy on other apps to do these sorts of things thru the actual account and yet now I’m screwed and can’t get access to any of my money. So I call back and the lady just kept yelling loudly that you have to wait for the card! And kept ranting about the card. I nicely suggested to maybe talk to your higher ups so you don’t have to deal with this anymore and calmed her down. But this absurd and truly unprofessional. I shouldn’t have to pay 40$ to get a next day delivery or wait 10 days on my card that has my hard earned money on it

Horrible. Really hope you guys never have to a dispute a charge with them, really hope you guys never loose a card & have to get a replacement with them, just got hung up on. I was pulling money out of the atm and didn’t pull it out quick enough, sucked it back inside of the atm said to contact my bank. Dispute team is saying up to 45 days now, first guy I talked to did not say it clear enough sounded like 4-5 days. Aggregated over this situation I was hung up on with a fake “hello” like she couldn’t hear me. When I lost my card that had every dollar of my money on it, there was no way to access my money until the new card came, even when I found my old card. They’ve just put me horrible situations multiple times, I am not a complainer, they just really got me good multiple times now. I should of learned from the first time to stop dealing with these people

User beware.. I had to use this card for a new job. Money goes in quickly. But my card got hacked no fault to my own as I never got a chance to use it. It’s going on a month now of me not being able to access my money. Called them the day it got hacked. Got hung up out. Messaged them in the app 10+ times. Said they were going to have someone call me back. No one called. Finally after a month of not being able to pay my bills because they locked my account because it got hacked. I spoke to someone on the phone. Now they have to charge me 25$ to expedite my card so it doesn’t take 10 business day to get to my house. This is all no fault of my own. Haven't been able to pay mortgage or any other bills because my account had been hacked and locked. Don’t trust the 21k 5* reviews I stopped sending money to this account and now I got an email saying if I don’t start using this account I’ll be charged fees. I have no access course I can’t use this account. Buyer beware this card/app is not what it seems.

Better to just get a bank. I was using the wisely pay card for 3 months no problem. I wanted a card with a chip so I decided to upgrade the card. I sent my passport and selfie photo and a day later I get sent an email that they were closing my account because they couldn’t verify it. I tried calling but the customer service guy didn’t seem interested in reinstating my account. It was probably the glare on the passport that made them decide to deny an upgraded card but that doesn’t justify closing my account. I contacted customer service a second time and they just told me that they couldn’t do anything and I have to switch to another payment method. It’s better to just go through the hassle of opening a bank account rather than using the wisely pay card.

Switch banks immediately!. I have all my information correct and when I call the phone number and speak to the representative they say all my information checks out. Yet, i’ve called them about 13 times in the last 3 weeks trying to get an an answer on why all my information is correct, but I can’t even log in to register my card fully and access my money. They even claimed to send an IT person to email me, and sure enough they did but it might as well have been useless because once I responded it was all crickets for a week straight. I was promised 24 hour feedback and LITERALLY NOTHING. I have called once again, because I need to purchase something and they hit me with the” we will have an IT person email you in 24 hours.” At this point, I just need a way to transfer my money to a different bank because I don’t plan on staying with them any longer.

Having so much trouble just trying to get my paycheck. I tried multiple times to upgrade my card because I got an email telling me my paycheck would not be deposited unless I upgraded… ok I go to upgrade and without doing anything it immediately tells me I can’t upgrade (but can still use my card as normal. HOW??? WHEN I CANT GET MY MONEY??) Anyways I chat online with customer service and they tell me I need to confirm my identity and upload two documents. I uploaded my State ID and my SS card. Didn’t hear anything for a few days so I started chatting online again with another representative. He told me that my identity was DECLINED. Why would I not get an email telling me this??? Was I just supposed to sit around forever wondering if they would confirm my identity and upgrade my card??? So then I’m told that now I can not even attempt to upgrade my card ever again. Cool. Great. So now I have to wait for my paycheck to get sent back to payroll and figure out another why to get it. DID I MENTION THAT THIS CARD WAS GIVEN TO ME BY MY JOB SO I COULD GET MY PAYCHECKS AND NOW IT WONT LET ME GET THEM ANYWAYS??? THE ONLY REASON IM USING THIS STUPID CARD IS SO I CAN GET PAYED FROM MY JOB!!!!

No Complaints Here. I think some of you are bananas. Someone mentioned there are no ATMs in NY that don’t charge fees. Any Speedway gas station ATM is free to use with ZERO fees. (2 within 1 mile of me) . I get my direct deposit 2 days. But it does say UP TO 2 days early so don’t whine if your don’t. It’s not a guarantee. No monthly fees. SOMEHOW it had let me overdraft on a purchase (a tiny bit) and when my weekly pay was deposited onto the card they only took what went over with that over drafted purchase. I’ve had Global Cash Card for at least the last 4-5 years and recently switched to wisely when I needed a replacement card. The only downfall with GCC was their cards were completely garbage and bent and broke easily. My new Wisely card seems thicker and doesn’t seem as cheesy as my GCC’s I’ve had. Def would recommend.

Frauddddds. I called today. I’ve never had issues today💯I believe wisely be taking money from us. So I called to get my account and routing number to file taxes. He asked for my social birthday address and phone number that was okay. Remind u this my second time calling you can never be so sure didn’t want my money to be sent to nobody else. So he looks up a totally different acct using my “information” I gave him and gives me a different person bank information I don’t know who it belong to but I called back a 3rd time because he sounded fishy I didn’t even hear him typing like I usually do when they’re asking for my information. I call back the third time the lady say “this acct # u gave me is registered to a different person after I already E-filed. After 3 years they have lost me. I don’t like the sneakiness when you guys getting wayyyy more money then I am and you have loyal customers and do them so bad !

They are the worst. Literally through out my 22 years of living this is the first review I’ve wrote. They are so horrible please save yourself from the pain. I ordered my card and was using the Apple Pay service. My card ended up getting locked because I didn’t know my pin. Didn’t think it would be a big deal. Went on the App to see how I can fix it. Talked to a guy he said I needed my card. I told him I don’t have it and he pretty much told me there’s nothing he can do… okay… we’ll so I waited for my card and wait but it never came… I called them again and talked. bah bah bah… order another new card. Surprise surprise that one never came. So right now I am currently waiting for my 3rd card so I can finally access my MONEY and close my account. Y’all be safe is dangerous out here

Terrible customer service. I have been waiting 2 weeks for a secondary card and a replacement card because I lost my card. I het we have to wait 7-10 business days. It has been more then 7-10 business days and I keep getting told to wait, wait, wait. I have no way to access my funds, pay my bills and they want me to pay $35 to get a replacement card expedited to me. WHAT!! i asked to speak to a manager twice and was hung up on both times. I asked to notate my account stating if I do not get my card by the next building day I wanted a card expedited to me free of charge the rep said he would notate the account says “we will se what we can do” I said NO say it will be sent for free since I keep getting told to wait wait wait. He said again he notate the account says “we will se what we can do”. When I asked to speak to a manager I was placed on hold and they hung up on me. Absolutely horrible customer service.

Terrible Integration with PapayaPay. Don’t get sucked in with their promoted ability to pay bills. When using your Wisely Card as a credit/debit card, you’ll likely have no problem. However, the minute you try to use their MyWisely App to do bill pay, you’ll start to see why my review of them is so poor. First of all, Wisely is owned and operated by ADP. However ADP doesn't actually process any bill pay requests. They use a third party. Second, the third party they use is Papaya (or PapayaPay), which is a useless service. After you make so many payments to one payee or a payment of a certain amount, Papaya will demand to verify you. Their verification process does not work with MyWisely, which has already verified you. They have to do their own verification. The problem here is, they refuse to process your bill pay until they verify you and they take weeks to verify you, because their customer service is basically one guy (probably working in his boxers, from his mom’s basement, somewhere in India). If you do not go through the verification process with Papaya, your MyWisely bill pay, WILL NOT WORK ANY MORE. This is a terrible app and service; not one I’d recommend to anyone. Save yourself the hassle. It isn’t worth the wasted time or energy.

Customer service is Terrible!!. I’ve worked in banking for many years, and have quite a lot of customer service experience. So I give a lot of grace when it comes to call centers. I have not been able to use my card for any online purchases. I called to find out what the issue was, and was disconnected twice, the third time I had to end the call because the “supervisor” I was speaking to was infuriating, she would not let me finish a sentence, and she had zero explanation of why I was having an issue. The app is glitchy, and it took several days to link my card to the app. I have no solutions at this point and will probably close my account. I know that companies can have technical issues, but if you can’t get help when you call then what are you even offering me??

Seems like they take money from you as well. I have daily pay linked to myWisely I had $312 in earned wages I decided to take out $200 while it was transferring the money into my account an error had occurred and the money didn’t transfer a message had popped up saying that this issue is common and it’ll be fixed but what I had did was transfer the rest of the money which was $112 left over and it had transferred successfully but they didn’t let me know when my $200 was going to be in my account I tried talking to an agent but his name was Joseph and he was no help he gave me a phone number that was for daily pay but when I had called it had said that they were “busy” so I tried again with the virtual agent and they left the chat so I will be banking with somebody else

This app is so frustrating. I wish I could rate this lower. After reading through other reviews I realize Im not the only one with problems regarding this app. There is a possibility that it could be user error but not only does every transfer I try to complete not work, but the app is so difficult to use. The buttons are finicky, every time I press a line to put in a number it’s terribly glitchy and it has little to no resources to help me with any transfers or information about the app. I am disappointed and frustrated. Again, I’m glad I read reviews because being a new employee who is just figuring everything out, this has got to be a scam. This app and it’s lack of ability to do ITS JOB is extremely concerning and no one should ever have to go through the inconveniences and detrimental circumstances that this company has created for many individuals. Shame.

Absolute scam. I had noticed transactions i havent seen or recognized so they put my card on hold without letting me pull out money first so today i called they said they can grant me one time access to pull money out before my new card arrives and when i go to pull it out it declines 5 times before letting me pull 100$ out then declining 5 more times at 2 DIFFERENT BANKS and the lady on the phone from wisely customer service said she had no information as ro why i cant pullout my hard earnered money. 100$ wont pay my rent and hopefully i wont get kicked out for being late on rent when my money is sitting in my account and too top it off when i asked for a corporate number or for somebody who can actually help me she got offended and repeating when this call ends ur card will lock

They don't know what they're doing and it's too bad. My last name was misspelled by the company I used to work for and I applied to wisely two or three months ago to have it changed and it still hasn't been received. It's a decent system. They don't know what they're doing and if you have a problem they can't fix it. I do not recommend. Their customer representatives are terrible, they don't know anything. I had a conversation with customer service after they got back to me and it's still the same. They say they can't help me and that I should call them. However, I sent my passport and they had not said that before. I definitely do not recommend this app. They don't even know what they're doing. They haven't corrected my last name for months even though it's wrong. I'm going to delete this app because it's really just garbage. It's like they just sit down and open an app at home

if your employer tells you to use this app SET UP DIRECT DEPOSIT. this is one of the worst apps / services i’ve ever been forced to utilize. i’m a server and they use this app to load our daily tips on it, perfect, except it takes 2-3 BUSINESS days to access your money. they never sent me a physical card in the mail, i used apple pay but half the time got declined because it asked for a pin when i never set one up. after weeks of issues, i finally opened ADP app and set up my money to deposit directly to my bank account and cut out this needless frustrating middleman. not only that, but the app and UI is horrible! it laggy, glitchy, and feels like a 2012 browser game instead of a professional financial business app i would trust to handle my hard earned money.

TERRIBLE. I got my last paycheck on one of these horrible cards, I immediately started the transfer after my shift, no later than 12pm i had started it. I called three (3x) now and each person I had spoken to had told me the money would be in my REAL bank account BY today at 8pm (8/4), keep in mind I started this transfer on (7/30). The third time I called the lady told me to watch my profanity or she would drop the call??? I had said the situation was “stupid”. WHICH IT IS. I have bills to pay TOMORROW, they GUARANTEED the money would be in TODAY, they better pay my late fees and get my credit score back up if they are gonna be lying to me on when the money would be in my account. Not to mention in the App they keep ending my chats before they even start. Terrible customer service and a terrible company. You’d be better off with a check.

AVOID USING THIS SERVICE!!!. i was told that this card would take 7-10 buisness days to arrive. i gave it three weeks and still nothing. i had alr leading gotten my deposit on the card however no card. i contacted them and they told me that it was lost so i had to get a replacement which would take another 7-10 buisness days. i have bills to pay for i can’t wait another 2 weeks so i asked if they could get it to me faster and they informed me that i would have to pay 40 dollars in order for me to get it sooner. it was NOT my fault that it got lost and my money is on the line. it has now been 4 weeks no paycheck because i can’t access it. there’s nothing they can do customer service representatives have been no help. at this point i have received my card after 4 weeks of waiting they charged me 27 dollars for nothing. i have the card but still cannot access my money as the website, app, and customer service phone number says it’s not a valid card number. this has gone on way too long there is no reason it should be taking me 4 weeks to acces my own paycheck. this is the absolute worst service i have ever used and i would never recommend it to anyone else. spare yourself the trouble and avoid using this garbage🙏

Faulty app & other issues. Apparently if you even look at your account number and routing you can accidentally disable your early direct deposit feature. I NEVER turned it off, I never hit the toggle button to disable early direct deposit, all I did was look up my information and close the app. Come payday, when I should have had my paycheck deposited a day early as it always had, it wasn’t there. I checked to make sure it was still on and it wasn’t & apparently every time I was checking I was turning it on and off again without touching ANYTHING. There should be no way anyone should be able to do this without authorization or acknowledgment yet here I am, with bills that were scheduled for payment that will bounce now because of something I didn’t choose. When talking with customer service I was hung up on. When using the chat feature my chat was closed on me multiple times (possibly due to reception) and they don’t keep a record of your previous chats so you have to start over and repeat yourself multiple times. I got no resolution and now I’m afraid to even use the app to look up anything. If I didn’t have to use wisely at this point I wouldn’t, I’m so disappointed.

Don’t recommend. This is the worst decision I’ve ever made the fact that it’s the only banking app that won’t show you your card number on the app. If you accidentally leave your card at home or any other instance is ridiculous and when you call, they don’t have access to the card number to give to you after verifying is stupid. It takes forever to get a hold of an agent so half the time you’re forced to chat, which is no help at all because they never understand what issue you’re having the issues I’ve had are endless and when ordering a new card they don’t tell you that they lock it before which should be made known so you have an opportunity to transfer your money at least because you aren’t given a digital card AT LEAST to use in the meantime so you have to wait 7 to 10 business days which I’ve already waited and I still haven’t received my card so now all of my bills are past due but all the money that I’ve earned is stuck in that account until I get my new card in. it’s not convenient at all and has been the most frustrating thing to deal with since getting this account a couple months ago. Worst decision ever and I don’t recommend it to anyone.

Great app. Been using this app for a few years now i got my first wisely card as a manager for subway in 2019 and have had it since i use it as my primary banking no over drafts or hidden fees no bullsh*+ customer service via phone can be cumbersome and irritating at times but the online live chat is a life saver only issue i really find that can also be a really great thing thats just annoying st times is the travel notice feature that block's transactions from your card if you are not in the area of residence it was set up for or the address your card is tied to also love that i get my direct deposits three days early! All in all great mobile banking

DO NOT DO IT. I am so over this bank. 2 days after my first deposit, my account was locked. I called and they had no explanation as to why this happened, but asked me to upload my social security card and ID. I did it immediately. It was such a hassle that I switched my direct deposit to a different account. The issue was resolved and I used the money on the card with no further issue. Now, about two weeks later, I went to login to my account to see how much money was left on there and I was considering switching mg direct deposit back. MY ACCOUNT IS LOCKED AGAIN!! I am over this bank. Locked two times in two weeks with zero explanation. I am sick of having to call these people to gain access to my hard-earned money. I am calling in the morning to close my account.

Unhelpful, More Stress Than Common Sense. If I could give negative -0 for this review I would! I received a card for my paycheck for my current seasonal job. My Human Resources team made a mistake and put my last 4 of my SSC card by one number. They called these moronic people and explained to them as well as my manager which they had the rudeness to not speak to her. I tried numerous times explaining to them my card was activated, let them know in my own words about the situation and gave my correct last 4. Their continued stupidity their automated system took my correct number and their idiot customer service operators kept repeating the same thing of making me send in in a picture of my id and ssc card. Because of their stupidity I do not have any gas I’m really low as well as I was supposed to be helping at a event that I could not go to This company deserves to be out of business or their reps and higher up people need a reality check.

Queen sees serezezezwWwSe. I like the card but these upgrades are so unnecessary and then u guys ask for information that are irrelevant to the upgrade (ssn, birth certificate,etc). To make it worse I just got a job and decided to do a direct deposit and I called u guys to ask that even though I haven’t upgraded my card will my money still be put on card u guys said yes and when money was supposed to be put on my card I get a notification u decline it sayin u need to upgrade to the No cost thing. This was Friday July 7 and y’all still have my money. I did the upgrade and y’all are ready verifying my thing but I want my money on my card yall are cutting into my money and it’s nothing I can do about it’s so unfair. I get the upgrade but why stop people from putting money on their cards like that not cool.

Rated the worst bank for a reason. Trash of a bank gets my info breached and money stolen every year. operators hang up and don’t call back and can’t speak English Sad excuse for a bank I really hope no one bothers to bank here it is so inconvenient No safety for your money what so ever Scammers just take everything and they leave you without your money for weeks They don’t care if you work everyday or have bills to pay they are the worst experience I’ve ever had with a bank. I am closing this thing down as soon as the investigation goes through.

READ! READ!! READ!!!. They are very poorly keeping track of your money/accounts. When a issue or inconvenience is present, (weather your fault or theirs) wisely take no accountability and leave you to figure out everything on your own, or they will question you to death asking for proof. Then when you present the proof your still waiting weeks for you money 7-10 business days. Making it totally impossible to keep your money, and don’t give nobody a hard time but you. They have token so much of my money over the years cause the hassle they give you. Not they type of institution you want over your funds! Only benefit is there’s a savings where you can transfer (no one can touch) but if you leave the money in the acc they will literally spend your money the way they see fit. No one speaks English they aren’t from America hard to understand so they WILL hand up on you disconnect chats when your inconvenienced they DO NOT CARE that why I say not the type of institution you want over your funds. Also the rewards is all a lie.. I have my acc since 2019 and only have this card due to my job! You will never see the rewards in all my years I’ve only gotten .40 so don’t believe the hype!

Don’t ever use wisely. Hands down one of the worst customer service and companies out here. I ordered a new card and they said my address was invalid even though it was updated in the app and told the person on the phone my address. They deactivated my card with money on it and I needed to transfer money to my actual bank account and they said I had to wait 3 weeks. I’m running very tight on money and they could not do anything about it. The only thing they said I could do was pay for express delivery which was 30 dollars and ended up paying. CRAZY HOW I CAN’T TRANSFER MONEY BUT THEY CAN STILL CHARGE MY DEACTIVATED CARD!!!! That was after being on the phone with them for an hour. The first person I called refused to put me through to her supervisor so I had to call back and explain everything to a whole new person and they still tried to argue with me and not put me through to there supervisor. If I could I would rate wisely -10/10

What a joke of a bank. 1st - their single transaction limit is $2500. For those of us living in expensive cities, you can imagine this card can’t even be used to pay rent. 2nd - I tried adding my card to my mobile Apple wallet on October 1st, the card required verification and prompted me to call the bank to verify which I did. They told it would take 24 hours to verify and my card would be usable then. October 10th my card was still not verified in the Apple wallet, I called back, got the same “24 hours” and “escalation” nonsense. October 11th I called AGAIN and AGAIN got the same “24 hours” nonsense despite me telling them I’d been through this already. Today October 16th I call with the same issue and take a wild guess what I was told :) thankfully I had the foresight to stop my deposits to this bank, I closed the account today. The only upside to this bank was the quick direct deposits if you are with ADP, just be prepared, they really don’t care about you on the customer service side of things.

In-network ATMs have hidden fees. It don’t matter if you go to a in-network atm you will still be charged the fees of $1.75 plus a $3 dollar fee on top in witch the WISELY system don’t pick it up as a fees. So for example I went to a in-network atm that I found Thur the app when there withdrew $200 but the atm machine charged me $3 plus the $1.75 transaction fee so in my account history you can see how it says atm withdrawal of $203 dollars witch every one knows that the atms do not give $1 dollar bills only $20’s I contacted you guys using the apps chat with us but it don’t work as soon as I got to chat with an actual person it will give me an error and kick me out the chat this happened 3 times horrible customer service and experience. With the fees and hidden charges I lost about $10 dollars. My first time using it and last time using it. It’s all a lie they won’t waive the fees it’s been 4 business days since my transaction and guess what, none of the fees have been refunded to me.

It’s okay. I do like that you can add another person/card with a separate “account” that you can transfer money to BUT there are so many online/apps that for whatever reason do not accept wisely. For example Sam’s Club app, they will not accept a payment from my wisely card to pay for groceries. Also you cannot transfer money into your wisely account unless it is direct deposit. So for example if someone wants to send you money, wisely will not accept it! You also can’t send money to someone else either. You have to use an atm. So if I were you I would use something like Chime. Also if you loose your main account card and need to have the card canceled and replaced you will NOT be able to access ANY money within that account.

It has it's ups and downs. I've had a very interesting relationship with wisely. I got hired and they offered instead of direct deposit to put it in this wisely thing. I didn't know about it but I like to try new things, so I said why not, I got home told my mother about it and she hated this wisely thing and without me knowing she threw away wisely card, the wisely card having my first pay, there were so many steps into getting my wisely card back, and in the end it took up to 3 weeks to get the card back. I would not recommend, so if you have the option to just use direct deposit, make it easier on your self and just do direct deposit. Also another thing that I don't like about wisely is there responses to bad reviews they seem to be copying and pasting the same ol thing every time

VERY, very bad. Hoping my review doesn’t disappear into the nether. Awful customer service these ppl have. just AWFUL. I now have to wait another week and half for a single check because after speaking with 4 different reps who all told me different information (one of which told me not to order a new card and it would be at my home by Monday, it is going on Wednesday and the card was supposed to be here last Friday. another of which quietly canceled my card and never sent a new one). FINALLY, a rep tells me after I give in and call a FOURTH TIME... very angrily might I add... that my address is incorrect. Low and behold. Not a SINGLE rep told me this information. Now, we wait and see if I ever receive this card. Very inconvenient for people with... I don’t know... lives they need to live? Bills they need to pay?

High Fees Not in Line with Other Options. If your given one of these cards by your employer you can just give them direct deposit information for your bank account or another card product account (Cogni, acorns, moneylion, Dave, sofi, branch etc) to avoid the high fees of this card. My fees were $88 for 2019, $3 for atm (plus what the atm owner bank charges) most accounts these days have no atm fees or offer reimbursement for a certain amount of fees. This means if you take $20 out of an atm your looking at $6-$7 in fees!!!! They charge you 5% for mobile check deposit (that’s just insane) $1.50 statement fee & weird .51 “foreign transaction fees” (does not mean what it sounds like apparently as I was spending within the USA)..... remember you don’t have to use this, take your money into your control & provide your own routing & account number for your direct deposit, this is a giant rip off !!!!

worst app ever, considering legal action. this is by far the worst banking experience i’ve ever had. i hate to be a karen, but i’ve lost all respect for anyone who works for this company. i lost my card over three weeks ago and ordered a replacement, and i got no tracking information or updates. when i asked an agent after over 2 weeks of waiting they said it was in transit and should be there by the end of the day but 2 days later i still got nothing. another agent then said it should be here today, but it’s past midnight and i still have nothing. my account has been locked since this began, and i have no way of accessing my money. im just thankful i don’t need this card to pay any bills, because then i would have been absolutely screwed. this app made me lose what little faith i had in capitalism left, 0/10 if your boss offers this as a form of payment DO NOT ACCEPT

I’m sitting here mouth open. Had I read the reviews before depositing three checks, I would have NOT done it. Sure enough - after waiting the 15 day processing time, I had to search for where the money was and it has been denied. No contact, no alert, no nothing. I was the one that had to go through my “history” to find out that nah- your last three paychecks didn’t pan out. Sorry about that. No point of contact to refer me to speak with anyone No direction to take except -“talk to your account issuer” I thought “thank God I didn’t write void on them yet”. Tried to submit them in my regular bank and they were denied for “already being presented for payment”. Hey, Wisely, if you don’t TAKE a payment presented, kindly and “wisley” “RELEASE” it so that a bank will honor it. My substitute teaching company uses this “Wisley” for direct deposits and I will do everything in my power to get that account taken from your “bank.” I’m honestly scared this kind of fraud is happening in plain sight. Another reminder to always read reviews! I’m at about a $500 loss right now-

Avoid the Point of No Return. Unless you want to sign up for endless frustration and headaches, save yourselves the trouble and set up direct deposit through a REAL bank instead of this sham. Customer service: non-existent (unless you love talking to robots). Fraudulent or mistaken charge disputes: neglected and unresolved. Don’t even worry about expediency getting your issues sorted out because they will take their sweet time doing so. Also the best part, being locked out of your OWN account to the point where you CAN’T even access your hard earned work money, rendering the app just as useless as their support teams. In summary save yourself the trouble! Luckily I read through the many negative reviews on this app in advance of using this card any further over the course of several months. I’m dropping out while I’m still ahead. I’ve seen it all before with companies like this and they hardly end well. This is no more than a cheap imitation of what an actual bank SHOULDN’T be. Sign up with a real one and drop these phonies.

Horrible Customer Service and Structure. I am NOT THE ONE AT ALL TO EVER write a review but this app and bank is absolutely terrible. Their customer service is horrible. You have to wait for the actual physical card to get to you in order to use ApplePay or make any kind of transaction, which makes no sense because if your FUNDS ARE IN YOUR BANK ACCOUNT, YOU SHOULD BE ABLE TO HAVE ACCESS TO IT. IMMEDIATELY. ITS YOUR MONEY. How are they going to have a customer WAIT TO SPEND THEIR OWN HARD EARNED MONEY???? You have to wait for the physical card to actually “activate it”, and cannot use it until you get that card in the mail. Which does not come immediately might I add. So, you’re waiting AT LEAST waiting a good week before you can pay any bills or make any purchases. Which isn’t worth it. At all. The customer service representatives are unprofessional. They end the chat without actually coming to a solution that works for the customer. The actual layout of the chat to talk to a representative is janky and weird. Especially through the app. YOU WILL NEVER BE CHIME OR ANY OF THESE ONLINE BANKS. THIS APP IS A WASTE OF TIME, SPACE, AND ENERGY AND I SHOULD’VE JUST STUCK TO GETTING MY DIRECT DEPOSIT SET UP FROM MY ACTUAL BANK INSTEAD OF RELYING ON A JANKY GHETTO BANKING COMPANY LIKE WISELY. Terrible. Absolutely terrible.

Bad Service. I’m posting this matter regarding charges to my debit card when I was drawing cash the ATM keep saying wrong pin while I did entered the pin several time correctly so every time the Machin saying wrong pin it charges $1 each,ATM in our airport location has no cash money for 4 days also they have ATM locations that we should drawing money from without fee but it still charging us atm fee while the ATM says no transactions fee like Wawa location so after all this charges I spoke with customer service they were rude as usual try not to refund my money or refund less than what I should get or no refund and just simply hangup the phone on me while this is a business account services so unfortunately I am writing this to the CEO of wisely bank and I will post it again on social media too so people can know about the bad service of your bank.

They have my money. The company I work for sent my money on Monday evening. I checked and it wasn’t there. I tried to do the upgrade on my card and it still wasn’t there. It said they couldn’t upgrade my card. I called and the first person told me to uninstall the app and reinstall the app. That that would bring it back up. Because he didn’t see where it said that it couldn’t be upgraded. I called back and told this person that it still won’t let me upgrade. He said it says it can’t be and I need to send my id and social and that it will be 3 days before I can get my money. It is from my part time job but it’s mine. You guys could have said this Monday or sent an email when I set the card up. I will I would have just left it the way it was and not used this. At this rate I’m looking at Monday before I will have access to my money.

Do better. Not a bad app, on par with you’re chime, varo and other online banking with the same slogan “Get paid 2 days early!” Really it’s only 1 day early. I used to get paid 2 days early, every Wednesday by atleast 5:30pm. Now for some reason, it’s Thursday morning while I’m still sleep.. a bit inconvenient seeing as I have off Wednesday’s and need to do food shopping and other payments.. Not a bad service overall though, but you guys can Do Better… and maybe update the look of the app it’s outdated visually, and loads a bit slow. Haven’t had any bad customer service experience or money missing, yet… if I do run into any issues , I’m hoping they will be helpful. I’ll update this review if necessary.

Don’t recommend. I got this card when I first started my job I was only able to use this a few times and when I went to use it again it kept saying card error, I tried it again at 2 more stores and it continued to say card error, I called the number on the back of the card and they didn’t help me the next day I called again and the guy I spoke to said I will receive a new card 7-10 business days and I called the next day because I noticed when I logged into the app I seen a transaction I DIDNT recognize so I’m assuming after the call he used my card information to purchase something and it all makes sense because he was the only one “helping” WHICH IS SCARY. I called again today and they weren’t helping me at all all I was told is I was going to receive paper to start a case I just want my money because this is ridiculous especially since I am working hard for it like anyone else. I’ve read multiple reviews and people are having similar issues like me

Talk to your customers. I put in a dispute because someone overcharged me and the lady I talk to misunderstand me. This led to them dis activating my card WITHOUT telling me that they were doing it. I went to go use my card today and it wasn’t working and I had no idea why. We’ll come to find out after messaging like 7 people calling 4 more that I have to get an entirely new card because they can’t reactivate my card. Something needs to change. I was also giving misinformation by one of the agents that if i canceled the dispute that they could unlock my card. I now have to wait 7-10 DAYS or pay $24 to get a new card tm. This is absolutely ridiculous. First, you should notify people if you lock their card, especially because you don’t know that it was them in their account, there could be others that have access to those things. Second, you should make it so people are able to get their cards to work after something like this because I don’t have time to wait for a new card. I am a very busy person and don’t really have time to not be able to use my card. How am I supposed to eat? I don’t carry cash because I get paid through this app and there aren’t any ATMs near me to get it out. This needs to change. I do however really like this card and like that I can save things in labeled envelopes and see how much money I have at any given time. I also like that I can see exactly where I spent my money whenever I would like to.

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Absolute garbage app. Crashes constantly upon opening, glitchy up with fonts the same color as the background, overall barely useable. Not what you want from a banking app in my opinion, and reflects badly on the entire pay card concept. Update: after reinstalling no longer crashes, but ui is still a little glitchy. Some features such as past transactions and rainy day fund are nice. Not my favorite but still functional.

THEFT! Do not get this card or app.. So, I got this card set-up for work for Tips and DMR for delivery driving. It started out okay, besides fee's for ANY atm that I went to for a withdrawal. But about a year after I got it, it began to take money out of my acct. There was an administrative credit that put the money on there, and then an Administrative debit that would take it out. I couldn't make sense of it and would call wisely and talk to a representative. They came up with a lot of excuses and said it was just a fluctuation and kinda dismissed the whole thing. I didn't want to accuse them of stealing at all, but that's what it come down to. Wisely is a fraud! Do not get this card! Stay away. I'm working on finding other ways to get paid.

Great pay service. I’ve had this card since starting at my new job and it’s been great many close by free atms and I enrolled in the get paid early direct deposit with the upgraded card and the next day my pay check was deposited a day earlier I got paid Thursday morning at 5:30 am I normally got paid on Friday it would hit my account but not until atleast 8:00 am so I’m very pleased no fees no hassle good card

Good, but …. I need upgrade my card for deposit my money, for that purpose I called to the support office, and they in many opportunities told that just I need press the upgrade button, but that button doesn’t exist in the app, can you check that problem, your support staff told me that is a common issue, I don’t know in what moment I will be able to deposit my money without that button, I was trying for one week, I already sent all my documents for that, the only thing that I need is that button

NEVER BANK WITH THEM. They will lie to you and say you can get early direct deposit, knowing they want you to opt in for it just to tell you that they can’t verify your credentials lie to you and hold your funds until the day you actually get paid. Not to mention when I texted/called you guys about my issue you want to be rude and nasty when I just want to know why I don’t have my money. Also when I furthermore explained that I had very important bills due they scoffed it of like it was nothing and no care in the world and pretty much telling me to deal with it and that they don’t care. So overall super misleading and lying banking group/ system

User Experience Bad, Fees Worse. It gets the job done, but the app is super clunky and noisy. Every time you open the app, intrusive pop-ups take over the screen trying to get you to add something to your account or link a card. If I say no, that means no — not ask me next time, and the next time, and the next time, and the next time. As far as fees go, Wisely is worse than the big banks. An inactivity fee that kicks in after a month, a $2 transfer fee to my bank for a wait time of 2-3 days. The platform is very out of touch with current financial institutions and lags behind most in every way.

What a way to save. I was forced to use wisely from my work hard, but I really like their service. When I lost my card they were quick to bring send a replacement. Well I do have problems using the card itself, the online app never fails to satisfy my needs. It is easy to transfer money to my banking and it has created a easy way for me to put money away for the future.

Completely annoying. I was checking my balance for this card when I saw that I could upgrade my card I tapped on it to see what it was about but i wasn’t interested so i backed out and 5 mins later i get a text and email saying that my identity can’t be verified and that my account so being closed in 30 days. I called customer support to see what the issue was and the person in the phone told me there was nothing they could do.I can’t make a new account and that they won’t give me a new card. I was going to give the app 5 stars but this has completely ruined it for me.

Mostly good, but still needs work. Bugs get annoying. Can’t use my Face ID ever since I changed my password. I like using strong complex passwords to keep my account secure, but it forces me to type it in every time I log in. Used to work just fine but I change my passwords on everything from time to time and now Face ID just doesn’t work. It’ll ask if I want to enable Face ID, scan my face, but it will still ask for the password. Also there’s no specific settings for Face ID to fix it. Please Fix!

DO NOT USE. I have been having my direct deposit come here for a while now just recently I tried to send some money to my main bank account $3700. All of a sudden my account gets locked I’m no longer allowed to access my funds and they are asking me left and right to provide IDs statements different government issued things I sent over and over again and nothings ever enough. They completely canceled my transaction to my main bank account and now have money just sitting in an account that I can’t access I am now late on bills rent and can not access MY FUNDS i am getting legal and will be filling a lawsuit on these people

Employers, RUN, Employees, BE WARNED!. If you’re in the service industry and your employer is switching to Wisely, hand and knees beg them to rconsider. We went from being paid in cash daily to waiting on this torture device to get money to our real banks. I was late on rent this month because the 1st fell on a Friday, meaning alllll of your profitable weekend shifts won’t see the light of day until Tuesday, if you’re lucky. This is a slow, buggy app with a slow method of banking. Employers, you will be screwing your employees over moving to this. I’ve been unable to buy things online with this horrendous card, too, as with some vendors it’s seen as a “prepaid card” and can’t be used. Can’t wait for the day I can cut up this idiotic purple card and finally be free.

Trash Customer Service. The customer service agents are from other countries and they practice empathy, good listening skills, and are rude. I called about a deposit not being transferred from my plain card to my personalized card and the agent told me it was included in a lump payment that transferred. I asked for him to hold why I verified, the agent , thanked me for calling and hung up. If these apps are going to outsource to third world countries, they can at least make sure they train them in proper etiquette. It’s not enough that we English speaking g customers have to deal with the language barrier, but rudeness as well?? I’ll just transfer my account to my main bank.

Awful. Truly wish I did not have to deal with Wisely. My company started using Wisely pay card for our credit card tips. One week in and it is awful. Tonight, the card stopped working. There is money in my account but I cannot use it because the apps servers are down. Transferring money out of wisely into my bank account takes 2-3 business days. So I was unable to buy food tonight at the grocery store due to the apps servers being down. I had used the wisely card 2 hours earlier with no issues. I DO NOT recommend that any business require it’s employees to use Wisely. Extremely frustrating and angry that I cannot access MY money to purchase necessary items.

I. It’s convenient when it comes to jobs and direct deposit but when it comes to atm locations that are supposed to be free or atm fee return if it’s inside of bank network that it listed on app it’s falsely advertised and when I called to dispute or get an understanding I get a person that can’t understand me as well as I can’t understand them either and then only give one out of a few atm supposed to be fee free or fee return later one time complementary courtesy refund for only one transaction

This is literally the worst. This is literally the worst app. I hated it when I first got it. I got hired someplace else that used it so I thought I could use this card like a regular card for deposit. Nope it eejected my first direct deposited pay check. Leaving em without money. I had to wait a month to get my new check. It let me update for free. I got the card today. (Same day as the check. ) now I can’t figure out how to deposit it mobile even tho it says it offers. So it’s supposed to be the same card information. Not sure why they could t just load the money in and why it got rejected in the first place. This is the worst. I do not recommend getting this for your employees. Stay away!

Can't put cash onto card.. The first time I ever had an issue with Wisely was when I tried to upgrade my card to recieve a transfer as a Christmas gift– it would never let me upgrade due to difficulties with taking a picture of my state ID. I tried it over 10 times and eventually I gave up as it wasn't that important to me and i could receive the money in cash. However, recently, I have tried at numerous places (places that were told on the Wisely app that can allow for money to be added to the card [without fees apparently, but there was one, and I didn't mind that]) to put physical cash onto my card; all places told me they couldn't do it. However, everyone else I know (with different cards) were able to add cash onto their cards. I also cannot transfer money from my Wisely card onto my new one due to "connection issues," yet every other bank is fine with transferring money from their cards. I got this card through my job and I didn't mind the first issue of not being able to upgrade my card, but not being able to transfer physical money onto my card is when I began to have an issue.

Horrible. I made the mistake and having my paycheck directly deposit.. I will never do any kind of Business with these people again. I was trying to send money to cash app and they hold onto my money for over a week. So I contacted Cash App to see about getting this settled cash app had no idea what I was talking about. So I called Wesley to get a stop payment on the transaction they refused to stop payment. And held on my money for over a week. And refused to listen to me or even consider what I was saying. I have never dealt with an establishment that would not stop the payment on something . This is my first

Read terms and conditions they fk ppl. Don’t use them just get something else read their terms and conditions, they can do anything to your account but can’t undo it and they won’t be responsible for the mistake at all…lost my card don’t have the card information because who the he’ll remembers 16 digits secondly 7-10 days for a new card???and I can’t transfer my money but I just gave you my social security number, birthday, name address and extra…if I wasn’t going to stop using wisely before I would now…..and their early direct deposit is inconsistent

Terrible app. I have had nothing but a headache from using this app. You have to push a button 2-3 times for it to respond. The cursor jumps all over the place when typing in information. The app doesn’t work properly with a VPN, which is always sketchy. I’m also having issues transferring money to my actual bank account. It just won’t do it, instead giving me errors with no explanations. Customer service was entirely unhelpful, not even slightly reading my messages and giving me steps on how to do completely different things in the app. The app and the customer service are terrible. I wouldn’t recommend any of it. I’m only here because my employer uses them.

DONT CALL CUSTOMER SERVICE. I just got my card to work at chipotle and I just spent two hours of my day trying to set up this card before my shift because it said my card was locked and to call customer service. The first time I called them I thought it was fixed and then I went back and it just was not fixed at all so I called the next person and they told me they fixed it and gave me an email to go through to get to it and then the third person was literally no help at all and fully locked my card and now I have to send in documents apparently I wish I never used this in the first place Because now I can’t get to my paycheck which literally leaves me until they figure it out which I don’t think they ever will

Do not fall in the trap, you may loose your money. I woke up one morning and reviewing the balance there was more than 1500 USD less in my balance. After a quick review, I saw many transactions that I didn’t made, all of them still pending. Immediately called Wisely, and they told me to file a report, they sent me the report form, which I emailed to them. Almost 3 month later, I received an email saying the following “ The investigation has been finalized and we've determined that there was no error. Record analysis indicates that no fraud has occurred as investigation results match information on file. No credit will be issued.” Do not fall in the trap and don’t use this app, neither the Wisely card, you will loose money.

They’re a joke.. Horrible customer service. Been trying to set up Apple Pay for weeks and keep getting told “a specialist will call you within 24 to 48 hours to assist you” then get no call. Calls to them drop consistently and they never call back despite asking you what your best call back number is. Most recent attempt to figure out the Apple Pay issue resulted in 4 separate calls due to the calls dropping out. Service seems to be managed outside of the US which is where I feel most of the problems are arising. The saying “you get what you pay for” comes to mind here.

If I could give zero stars I would.. I’ve been getting deposits from my employer for 3 years now and I have consistently had problems with this app and their customer support is awful they just read off a script and never know how to help the situation I’ve been robbed of almost $200 and now I can’t even get my taxes back because “you need to upgrade your card for third party deposits” when has that ever been mentioned to me and why is that even a thing I’ve tried before to upgrade my card and the support I’ve tried to get has never helped and now I can’t even get my deposit back I’m done with this app and i will be changing to a bank a real U.S owned business not no Indian run company they never know how to help.

My card is apparently associated w someone else & I guess I gave them free money. I ended up w this stupid dilemma bc the Atlanta Airport put me through so much crap I missed my flight. First, I couldn’t use my card for my luggage bc it had my dads name on it, so they made me go to this machine & get one of these stupid Global Cash cards. Well, after loading like $300-$400 on this card, it turns out I couldn’t use it either. It’s now almost 10 months later & still haven’t been able to use the card. I called them & they said the card number was associated with an entirely different person & account. So I guess I just gave some random people hundreds of dollars. 0/10 recommend :(

THIS IS LITERALLY THE WORSE BANK EVER. They are the worse bank ever. They have the worst customer service ever. There is no amount of money they can offer me to take this review down. I'd give negative stars if I could. I promise you I would. My Reddit is u/renzi26. Reach out, and I will personally direct you to the direction of an actual Bank with actual competent employees, staff, features, etc. You'll be better off with your money in a shoebox. This is literally the only thing I've ever reviewed in my life. I received better service from a McDonald's milkshake machine than this scam masquerading as a "bank." When apple removes they from the App Store, I am going to max my speakers out, and dance at their funeral (p.s. they only reason it's a 1-star is because apple forced me to)

Misleading. Worst bank I've ever dealt with and no help. Plan on cancelling my account once the finally release my funds. Please bank elsewhere. They advertise getting paid 2 days early which is not true unless YOU tell them you want to get paid early. Customer service is no help. Even Chase bank pays 2 days early without me ever having to request it or opt in and I also don't have to wait MULTIPLE billing cycles for early pay to kick in. Again, please, do not bank with this company. They are the worst and if you are in a bind they literally offer no help. You'd be better off banking with Walmart or greendot to be honest. Save yourself the trouble, time, and stress.

Great, Cheap Feeling. The app itself is very good, the UI is nice and the colors make it feel more inviting. It suffers from the same deficits that lots of 3rd party apps suffer from unfortunately in having a layer of cheap feeling user interface design choices. The aforemost of which is the animations feeling stiff, and sluggishness over slower connections. With some more polish, I feel like this app can be excellent. Just needs some solid talent and time put into design, I'll update my review when it comes true.

Issues. So I’ve been using this banking app for about a year. Since I started working healthcare because this is what my employer offered. It honestly hasn’t been the best the app is glitchy and only lets you login when it wants to(since I switched to a iPhone it’s been better about letting me get in) but I also opted in to get paid early.... I usually get paid on Friday, it was going smooth and for about three months I got paid on Thursday so the day before. Which is awesome!!! But recently I haven’t been getting paid until Friday again (infact today I still haven’t got my money and it’s Friday and my pay stub has been in the system since Wednesday) honestly gonna go to regular banking if they don’t fix this !!!!

Can’t even set up the app. I’ve been trying to set up my card with this app since I first got it. I really just wanted to use it to check my balance anytime without having to call the number and go through that process, however, every time I click get started and type in the card information it tells me that it’s incorrect until lately it starts telling my accounts locked I spoke with customer service representatives 3 times already and they always ask the same questions and say they’ve unlocked the account then once I try again it goes back to saying it can’t find my information. At this point I’m fed up with this app and the card company I’ll just bank somewhere else.

Wonderful! :3. i absolute love this app! i’m a teen with a job & struggled with spending all my money & this app helps me keep myself in track & save money! it allows me to see how much i’ve spent in a month along with letting me know where i spend my money the most & allows me to transfer to savings or my own personal bank account along with notifications of how much i have left remaining or any other small updates such as the amount i spent while making a purchase! :)

The app/call center/company. This whole company should be investigated. I don’t know how it has 4 stars! The app doesn’t work properly, it’s not able to handle multiple cards or to change if the card is lost from the original, if by some reason you have a new employer that uses the card as the old employer it can’t add money to the existing - it sets up another account. They say you can upgrade but that worse. The call center is outsourced and they are rude, hang up on customers they can’t understand, lack understanding of English DIALOGUE, they will send cards to wrong states because they don’t know acronyms. It’s a train wreck and ADP should be ashamed of themselves for endorsing it!

Horrible mostly lie about what you can use the card on. Don't bother trying to use PayPal don't bother trying to make payments with this card of any type or form if you transfer money to your bank expect it to take 2 to 8 business days. I got this through my work and it has cost me 120+ dollars in fees and hassle and I try to use it to buy stuff Then decline we don't allow this card good luck finding someone that you can understand their English also horrible horrible has screwed me over cost me nothing but stress and agony for weeks while I'm trying to get this straightened out with my company that I work for

Literally the most useless card ive ever had. First of all customer service is useless, on top of the fact that ive been trying to get the card verified to use for apple pay for the past TWO MONTHS. They charge you a $25 fee for depositing checks. They dont allow you to transfer money instantly to apple pay it actually takes two business days regardless if thats what you selected. It takes two weeks for money to be refunded to your account when you return something. Cant use it at all gas stations. Dont get it stay away from this complete piece of junk youre going to drive yourself crazy.

Do not get card. Take 3 months for disputes to process and get you money back. Do not get this card. Fees are ridiculous and have to notify them when trying to use in different states. When trying to contact customer service they are rude and will hang up on you if you request to speak with a manager. Worst customer service ever. I’m not exaggerating about anything, I will never get a wisely card always get cards with your banks!! Only good catch is getting income two days early but now I switched over to a bank that does the same. With better customer service and disputes are quicker

Can’t upgrade. I got paid yesterday and this app is holding my money hostage until I upgrade my card. I have been trying since yesterday to get my card upgraded and it won’t work in the app, customer service was no help. I was never told I HAD to upgrade until I got an email saying if I didn’t upgrade before April 25, they’d be sending the money back to my place of work. I’m considering getting a new debit card and just adding it to this, or just closing out my account with Wisely and opening one with my main bank because of how much of a pain this is. I even downloaded the app and tried it on my mother’s phone and it didn’t work. I don’t recommend this app or company

Ok i don’t know if. Ok i don’t know if it’s the wisely app or my job not paying me but I’ve looked at the comments i get paid every Friday at my second job but i didn’t get paid last Friday or this Friday i thought it was my job but i guess it’s the app looking at these comments it might be the app i only got this card because i didn’t have my bank info with me on my first day at orientation so i got this and finally changed my info to my real bank account so if it’s not the app it’s my other job Update: i got paid so it’s ok but I’m not going to be using the app anymore only had it cause i didn’t have my bank info at orientation have my info going into my bank now thanks for your time

Don’t use app unless you want problems accessing your own money. Day four of being locked out of my own money for no reason. I keep calling & they keep saying they’re gonna send me a text where I can click yes and confirm that it’s me trying to get the transaction, I’ve tried two different numbers the last four days and still no text, still locked out of my money. The people keep telling me to go in the app and do the same things over and over that aren’t working. Aren’t helping me at all just keep telling me the same things that aren’t working so I’m just screwed out of my money

It’s Okay. No major complaints. Card was issued by the temp agency I work for. I get paid at least a day early on a regular basis and the card has worked everywhere I used it to make a purchase. As far as the ATM goes, I tried it at my banks ATM that supports all major brands of cards but for some reason the card wasn’t even accepted. It would just spit out some kind of error when I tried to swipe it. Had to use cash back at a Walmart but whatever. Still a good card. App is clean and informative.

Bank is trash. First off deposits have no consistency. Sometimes I’ll get paid Wednesday and it’ll go through instantly sometimes it’ll be pending for days all from same source. I originally got a blank card from employer, when my personalized card came in it told me to activate in the app…. There’s no way to do that . Talked to support and they tried to walk me through something that wasn’t even there then when I pointed out that wasn’t an option they backpedalled and told me I had to call. Not waiting an hour on hold for what any even third world bank can do automated . Not worth the time and that’s not even including things like the insane fees . Wouldn’t recommend this to anyone for any reason.

Poor Direct deposit early pay. The 2 day early pay for having direct deposit is very slow and could use some updating. The early pay for Walmart was a lot better and more professional about paying you early for signing up for direct deposit. Anywhere from 12am to 12pm is reasonable but to get paid but after 5 o clock it’s extremely ridiculous you might as well say you get paid 1 day earlier rather than 2. It’s very unprofessional especially when the pay is at an inconsistent time everytime. ADP is very popular because of that I’d expect better performance.

Change the app. When it comes to Hnr, cash app, chime, etc I can go on there and look at my card information and other documents I need so why can’t I do it one this app, It makes no sense. I used to be able to touch my card and it will show my card info and now it just takes me to my transactions that’s literally on the other tab that says history (that i can click on myself cause it literally at the bottom of the screen).😒 I have checked my settings , account profile etc… and I still can’t find it. Like seriously. I shouldn’t have to go through all of this for something so simple. If I lose my card I’m a lost cause

Very bad customer service. I received this card recently and called to activate apple wallet. I had to call six times and they keep on asking trick questions to verify that I’m the actual card holder that are completely stupid. Like which road is closest to where you live, and gave 4 options that I’m unfamiliar with and said I have to pick one. I randomly picked one. Then he said sorry we can’t set it up. Update: I called again within 24 hours to try to activate it again. I was asked another 4 ridiculous questions, like which hospital of the 4 options are closed to the “street name”!!!!! I picked answers randomly and they said congrats it’s activated. It worked once. Then it stopped working. Basically paying with Apple Pay is declined. But using the physical card works! Very very bad service and experience :(

So convenient, no hassle no worries!. This app is totally amazing. There are no hassles, and you don’t notice the fees, or you couldn’t care less. It’s worth it because it’s so fast and convenient when transferring funds saving funds you can do it on your own terms. There’s more, but it’s just really nice. I would almost prefer this over a checking account;Actually I do prefer it over a checking account.

Lost my card. Can’t transfer funds until new card gets in. Awful customer service, they don’t even answer a phone & the call fails often after the automated voice asks you a few questions. The app itself is of poor quality once you’re actually using it to adjust settings, transfer funds, report traveling or report a situation. It wouldn’t even let me respond to their chat bot. I had to request a new card in the mail because I lost my original one. So I did & the card was blocked , as it should be. Now I need the funds in that account. Automatic deposit just processed from my employer. Apparently YOU CANT TRANSFER MONEY WITHOUT CARD. This is not a real bank.

Take your money out IMMEDIATELY. As soon as the money is loaded take it out immediately. They use foreign customer service agents that misunderstand half of your request which leads to them almost always deactivating your card. Then charging you a $24 fee to have a new card sent if you want it fast. They have no real banks and you will have no access to your money because they also change the account number when they send you a new card. I’ll be homeless on Monday because they have $1200 of my money and I have no way to access it. I hate this company and will be filing a lawsuit.

Was good till now. Had it for a little over a year and it was fine. Then it needed me to update my card, so I did, and it wouldn’t accept my ID verification. I contacted customer service (in honesty were helpful), they gave me another way to update my card and verify my ID, and so I did. A few days later I contacted customer service once again and was told my ID was not approved and my account will be disabled in 30 days. No reason why it was not approved. I gave all the ID information needed, I bet they’re just stealing my identity now. Go figure 🙄

Do not trust wisely.. I’m going to cancel my account immediately after I finally get my new wisely card. I’m going to put my situation simply. Their security is dogwater. The customer service while prompt, is always outsourced, and inconvenient. I’m now on my second and last case dealing with fraudulent purchases on my account and until I get my new card, I have no access to all the money I’ve saved on my wisely account. Since cs is outsourced, they cannot immediately transfer your funds as the account is directly tied to your card, therefore, deactivated card, you are in absolute financial limbo. This feels borderline illegal. ADP should not be supporting or running a source for payroll management like this. Do not use wisely.

Horrible. I have never had this many problems before. First, I lose my card and have to request for a new one to be sent. Customer service failed to tell me I could pay a fee to get the new card overnight, so after calling again and complaining about how long it was taking I was able to. After I received my new card that I paid to get overnight, IT DOESN’T EVEN WORK. Everytime I swipe the card, i’m asked to use a chip reader (which the card doesn’t even have..) So, I call customer service TWICE and both times they hang up on me. They say they’ll send me a new card in a week, but won’t even dispute the money I spent to get the broken card overnight.. Just horrible. I feel scammed.

Just a suggestion.. Hello, I want to make a suggestion for your app, can you make it where you can see your debit, what you have purchased with its total amount and and credit, what you received separate also with the total amount. The transaction list can be the same. That would help like this a lot. I hope you can. Cause it’s kinda confusing, it would help everyone to see what has been done. It would would in your end as well.

Can’t delete saving envelope. i’ve had wisely for almost 4 months now and i use it for my direct deposit. i have nothing bad to say about wisely but the only problem i’ve has is that there is no option to delete a savings envelope and it’s very annoying because i have a lot of envelopes from when i first got the app and it won’t let me delete it. it only gives me 2 options that say “edit envelop” and “view savings history” it’s very annoying and i couldn’t find help on there website.