Crumbl Cookies App Reviews

Crumbl Cookies [Food & Drink] App Description & Overview

What is crumbl cookies app? The Crumbl App is your one-stop shop for everything Crumbl! Whether you need cookie pickup, delivery, shipping, or catering, we’ll serve your favorite cookies, your favorite way. Download now to start earning Loyalty Crumbs that can turn into free cookies! That includes goodies like your free birthday cookie and more.

Collect Rewards Points
- Earn Loyalty Crumbs when you order pickup, delivery, and even catering. Once you reach 100 Loyalty Crumbs, that’ll be converted into $10 of Crumbl Cash that you can use for pickup, local delivery, or national shipping.

Pickup
- Order right from your phone and skip the line when your cookies are fresh and ready. Or select curbside delivery and stay in the comfort of your car—we’ll bring it to you.

Delivery
- Cookies without leaving your couch. For a night in, order from the app and we’ll bring warm, fresh cookies to your door.

Catering
- Feed the masses from your phone whether it’s a wedding, office party, graduation, or just a casual get-together. Select your pickup time, your flavors and quantity, and we’ll have it ready when you arrive. Cookie flavors vary by location.

Gifting
- Send a friend a box of cookies or a gift card to let them Crumbl their way. If they’ve got the Crumbl app, we can send it.

Never Miss a Thing
- Receive notifications on occasional promos and stay updated on weekly cookie drops.

Manage Your Account
- Easily manage your account details like preferred payment methods, delivery addresses, and more. Building your account also earns you Loyalty Crumbs toward free cookies!

Available from:
Monday - Thursday 8am - 10pm
Friday - Saturday 8am - Midnight

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Crumbl Cookies App Tips, Tricks, Cheats and Rules

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How to contact Crumbl Cookies (Crumbl, LLC)?
Find this site the customer service details of Crumbl Cookies. Besides contact details, the page also offers a brief overview of the digital toy company. https://appsupports.co/1438166219/crumbl-cookies/contact

Crumbl Cookies Customer Service, Editor Notes:

Crumbl Cookies Version 4.2.209 May 2022

Bug fixes and improvements across the board..

Crumbl Cookies Version 4.103 March 2022

Bug fixes and improvements when selecting a delivery/pickup time. Get those cookies!.

Crumbl Cookies Version 4.0.210 January 2022

Bug fixes to improve the new gifting experience..

Crumbl Cookies Comments & Reviews 2022

- Crumbl Convert

I wasn’t a huge fan of Crumbl at first simply bc I’m more of a thin/crispy cookie kinda person, and thought Crumbl cookies were too thick and cakey. However, my boyfriend started working for their corporate IT department and got a gift card to go to different stores and test their systems for bugs. I went with him to a few stores and tried some of the weekly special cookies bc I had only ever tried the classic chocolate chip and wanted to understand the hype. And oooooohhh. my. god. I tried the chocolate Oreo cookie, Mother circus animal cookie, mallow sandwich fr Oreo cookie, dark dream cookie, lemon poppyseed cookie, hazelnut mudslide cookie, blueberry crumb cookie, cookies n cream cookie, birthday cake cookie, etc. And I am BLOWN AWAY every time. I am not ashamed to say that I’ve spent $25 just to have a 4 pack doordashed to my house….multiple times. They’re just that good. If you haven’t tried one yet, you’re missing out.

- App isn’t so great and now I have to wait for a refund!

I went on to the app last night to order cookies. The app gave me a time and I started my order but when I got to the checkout, it first adds a tip on automatically(even though I give a tip, not crazy about this) then when I submitted the order it told me I was ordering outside normal business hours (it’s 7pm and they are open till midnight, so no I wasn’t). I started the order again, this time when I got to the checkout, It told me it failed and to try again… I tried three times then got the message again about ordering outside of normal business hours. I didn’t get any cookies but the app charged my card three times! I called the store and was told “yeah the app has been know to do that but it’s only pending in your account and it should go away within 3 days”😳😡! This SHOULD NOT happen, if the order fails the app should not take money from your account! Now I have to watch my account and make sure the almost $50 will not be taking out of my account. If it does then I have to call the company back and tell them. This is bull and as it goes right now, I will probably not use this app again!!

- Do not order delivery

This was the most confusing process ever. I entered my address and it popped up a map and I ordered cookies for delivery. After a short while I got a text message saying my cookies were being prepared and the time they would be delivered. Then I got another text message saying that they were being delivered and if I had to meet my driver to please do so with a mascon. I went to the door and waited for the cookies to be dropped off so I could pick them up but they were never delivered. I called Crumbl who blamed door dash and told me to call them back in 10 minutes. Then I attempted to contact door dash only there was no order number since it was through the crumbl app. Finally I was able to track it through one of the text messages they had sent me and called and messaged the driver with no reply. I then called Crumbl back and they said they could refund me or I could pick them up in the store but they could not re-deliver. Even though I paid a delivery fee so why would I pick them up in the store? The store worker was very unbothered and offered no real solutions he was rude and short. Now I just get to wait 4 to 6 days to see if my money is refunded and my kids have no cookies which they were looking forward to…..

- Opt-out Tips?!

The app works alright, but I am giving them only 2 stars because I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today. Here’s what I mean: Near the end of the purchase, they give you an opportunity to give the employees a monetary tip ... but it’s opt-out style, not opt-in. So if you’re trying to hurry and get your order placed and don’t pay close attention, you might get charged an extra $2 that you didn’t intend to. This is the only place I can think of that has an opt-out style like this: it doesn’t show that they are going to charge it to you until they also show you, MUCH more prominently, the Apple Pay button to complete the purchase. So if we’re in a hurry, we’re thinking, “Finally! After all those questions about my order, let’s wrap this up!” So we hurry to tap the Apple Pay button and double-click the side button to pay. Then, 😒 disappointment as I realize I just made a mistake, with the help of their app developers. Again, I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today.

- Critical Flaws

First and foremost this is a review of the app -not- the cookies! As you can probably gather by the positive review people love Crumbl cookies. The app itself though has a major issue when it comes to curbside pick-up ordering. (This is a big deal in Chicagoland as the line is 30+ minutes long on Saturday.) The app uses your GPS location to determine which Crumbl location is your default pick up spot every time you order. If this particular location has an error or curbside pickup is fully booked (usually an error as well) it drops you out of the order process and you have to try again. There is no way to change the location for pickup because after you get the error message you are dropped out to the main menu. For some this may matter but when you are roughly the same distance from 2 locations this becomes very annoying. Please just let us choose our pickup location… (There is also another error that results in a similar loop but I cannot recall what I did to get caught up in that one)

- Don’t use this App!

Terrible service! I ordered cookies from the app, the store did not have the cookies I wanted. Not a big deal, just cancel the order. No there is no way on the app to cancel it. The number to the store wouldn’t work I called it seven times. On the app it still showed being out for delivery. Also it doesn’t link with door dash so you can’t report a problem on that app either. When you call it says you can text an 844 # but it took hours for a response. And they can’t even do anything about a refund anyways The number said it could offer me vouchers for future purchase but never did. They said someone from the store would reach out to me but nobody ever did. I called back the next day and they can only refund the cookies not the other fees since it’s through door dash not them. And I can’t contact door dash about a refund because there is no record of it on the app. If you want crumble cookies don’t use this app. Just order them on door dash instead so if there is an issue it can be fixed. Haha hopefully nobody else has any other problems because Crumble doesn’t try and make it right when it’s all said and done.

- Great Cookies, when you can get them

My wife wanted me to stop by and get a dozen cookies on my way home from a 1000 mile trip. I wanted to come home but lost the fight, and there was a fight. So I ordered the cookies via the app over 2 hours ahead of my arrival so I could save time with curbside pickup. Six chilled sugar cookies, six chocolate chip. I arrived at the time I requested in the app and hit the “I’m Here” button in the app. Forty minutes later a girl comes to my car and tells me they are out of the chilled sugar cookies. Guess which cookies my wife wanted? So, not only did these cookies, which are very good, start a fight that shouldn’t have happened, they also exacerbated the situation by not having what I ordered 3 hours earlier. Top it off I had to go inside to get a refund and didn’t have a mask with me thinking I wasn’t going to need one. If they app communicated with the store appropriately it would be awesome. But based on my first experience all I can say is someone owes me and my wife some free cookies!!!!!

- Cookie selection

The app does not let me select what cookies I want if I am ordering for the next week. I ordered through the app on Saturday 2/12. It showed me a pickup date& time of Monday feb 14 at 5:30 but would not let me select the cookies I wanted. Then I got to the store thinking that I would just order in the store. So I put in an order at the store and found out that if you order for the next week you can’t select the cookies because the menu changes each week. New menu comes out on Sundays. But after getting there they started processing the order I had put in via the app as well as the one I did at the store. Ended up with 8 cookies instead of 4. Lesson learned but being a new customer and this store just opened recently, does not leave a positive feeling. I feel that the app should advise that if you are ordering ahead then you will get random cookies and not your choice. This could be risky too for people with allergies, potentially.

- There are some flaws…

I love Crumbl cookies, but there are some definite flaws in the app. First off, it makes you turn on location services. This is a problem because if you send someone else to pickup your curbside order, the app won’t allow you to text “I’m Here” even if the person you sent is at the store. Second off, if you order a delivery on Sunday, the app allows you to place your order although the cookie menu hasn’t been released yet. There is no way on the app to later specify what cookies to put in the order nor to cancel the order, the only way to fix it is to call the store. Lastly, if you are in another state ordering the Crumbl cookies as a gift, they deliver based on your local time. For example, I am in Alaska and I ordered some cookies from an Oregon store to be delivered as a gift at 10:30. Because Alaska is one hour behind of Oregon, the cookies weren’t delivered until 11:30 their time. This is illogical, as to why would I want the cookies delivered on my time, when ordering from another store in a different time zone.

- App not always reliable

I recently went to pickup a curbside and clicked “here” before I got to the parking spot. I kept waiting and noticing that several people were getting orders faster than me. When I first arrived, it said I was number two in line. Quickly after, it said I was number one. Finally, after sitting there nearly 15 minutes, I had to say something to the runner, who was delivering cookies to a car that had literally just arrived. He apologized and said that they were busy and he was the only one doing this. He went back inside and said that for some reason the computer put my order last. I knew something was weird when it gave me a confirmation saying my order was complete before I ever got my cookies. Fortunately this is the only issue I’ve had. Overall the app is usually fine. One last thing, I wish they could make it easier to edit delivery details in the app.

- I know you’re busy but….

I knew the new store would be busy which is why I decided to download app and order for delivery. I wasn’t aware it would be thru Grub Hub so I was confused when the driver called me (angry) that the store was so busy and my order wasn’t ready. He ended up cancelling it which was understandable, a Grub Hub driver can’t wait three plus hours for an order. It’s even understandable that the store was too busy to get to my order but when I called this morning the person I spoke to didn’t even apologize. He just told me I could cancel the order and I’d be refunded within 5 business days and if I still wanted the order he said I would just have to do a new one thru the app. Which I did because my family was real excited about these cookies lol. So now I’m out $100 on cookies and not super confident they will actually be delivered. I understand the store is super busy, I was just surprised that the person I spoke to today didn’t handle it a little better. I also think it should be clear on the app or online that you do deliver but it will be thru Grub Hub and not their own driver.

- San Tan Valley store. DON’T GO THERE!!!

We tried this store tonight instead of our usual but will never go there again! Out of 3 of 6 flavors like Choc chip, PB choc Chop and German Choc cake. They also did not have any Ice Cream! Told the hostess how disappointing the selections were and just shrugged her shoulders and said those were the most popular (tell you something?). Ordered 1 I didn’t want and then she showed me the frame to add tip! Nice guy -I tipped! Then as we walked to get our order they rolled out a cart with 7 trays of cookies fresh out of the oven. Told the server we would like one of those and she boxed one up but said since the one we ordered had been put in the box and put on the counter...she could not take it back. WHAT!!!!! She was the only one that touched it... is there something wrong with the counter we should know about. I suggested that if the have cookies coming out to simply ask if we would like to wait. And we would have waited 15 minutes at least. Don’t go to this store. There were 6 people working. Maybe they should communicate with each other and host needs to represent the buyer!

- Usually Great

Using the Crumbl app to order cookies is usually pretty easy and very straightforward in terms of navigation. I did run into a problem when trying to place a catering order for a Halloween party I’m going to on Friday. The minimum about of the mini cookies that you can order is 50. That’s fine and probably all that I’d really need for this occasion. The problem occurs when I hit 20 cookies and was told I had hit the max for the amount of cookies that I could order. Keep in mind the minimum amount is 50 cookies and it’s currently a Tuesday and I’m placing this order for Friday leaving nearly two and a half days for preparation. So why is there a discrepancy in how many I need and how many I can actually add to my order? And now apparently I’m just not going to get these cookies since I can’t order them through the app at this point in time. Maybe I’ll try again for Thanksgiving or something.

- SUCH A NEAT LITTLE BAKERY THAT IS OH SO DELICIOUS

This was my first time to visit this bakery & I was greeted immediately, such sweet young adults working that were all smiles & honestly seemed to LOVE their job! Best of all, they were so detailed in telling me all about the bakery and how it worked with new cookies each week and then what each cookie of the week I was buying was made of & some ideas of how they tasted & what seemed to be the “ best seller that week” as I was there on Saturday so the last day of those specialty cookies that week ! Highly recommend! A fun treat that is large enough to literally cut into 1/4 and still have a tasty treat to last your several times! Will definitely be going back, following new finds each week and then doing a lot of extra walking it sounds like ! ♥️😉🤣

- Seriously revamp your waiting system / operation strategy

Everyone I talk to about your company likes your cookies but absolutely hates the confusing system and wait times and many vowed to never visit again. I can only guess a majority of these reviews are fake or incentivized. I scheduled a pickup over 1 hour before I actually wanted them because I know how crazy your store gets, because I had the unfortunate experience of waiting 45 minutes in person at your store for cookies when there was no physical line. (Solve this by having separate queues for digital and physical orders / cookies ready to go for in person customers, or give customers a choice for freshly made with realistic wait estimates, I was told 10 minutes when it actually took 45) And despite putting in my order at 8:16pm with a “pickup time” of 8:15pm, when I go to pick it up at 9:20pm I had to wait an entire hour for pickup! And by that time the original flavors I ordered were sold out and an originally sold out flavor was available… seriously… fix this. At the cost of a mob of extremely angry customers waiting over an hour for their orders and frazzled workers working past closing to fulfill orders that should have been made 2 hours ago, you created the worst system that prioritizes making cookies fresh rather than considering that people don’t like waiting 1 hour for cookies, and would rather have slightly cold cookies asap. Hire an operations engineer. Seriously. If you already have one, get a new one.

- Terrible customer service experience

After reading the reviews I thought this would be a home run but, I was wrong. My recipient and I both live in Jersey, but I noticed the order was coming from Utah which I thought was strange. It was delayed in Tennessee (perhaps a FedEx issue with the flooding). It arrived and it was the smaller qty box (less than what I paid for) and the greeting was for someone else in California. My recipient had no idea it was from me and they had to contact customer service. I contacted customer service this morning as well. Nobody answers, instead they send a text back to you. I filled out the requested information (receipt order number). The text reply stated they were having trouble finding it and to send a screenshot of the order. I did…5 hours ago. No replies since. I have called again and got nobody BUT I got another text asking how they can help. Poor experience. No credit for what I paid for. My recipient still hasn’t gotten what I paid for…or my note.

- Cookies

Easy to use app but limited choices for my location. There were only 6 cookie choices for my location. I’m hoping this is because it is just opening. Regardless, I like having the option of not going into the store. I do not think the cookies are overpriced, this is a treat, not something that is purchased regularly. Considering the effort andcleaning required for homemade cookies, it’s worth it to me if they taste good. I have not received my order yet. They are being delivered latter today. I may update my review after the kids and I taste them. Additionally, I do not tolerate sugar well so a sugar free option would be nice. Again, the store may have these available, but I could not determine this from the app. Hopefully, as they become established in the community the product availability will increase on the app/store.

- Terrible customer service!

TLDR; Terrible customer service, bad user interface in the app itself. I ordered my first crumbl cookie order in the app store for a friend. However, immediately after placing the order, I realized the delivery time of ASAP meant an hour later (and at a time my friend wouldn't be home) and attempted to edit the order. Despite being placed 30 seconds before and not even having been processed, there is no function on the app to do this. Instead, the app tells me to call the store. I do so, and I have since been on hold for OVER AN HOUR; not only that, but at one point my position in the hold line somehow jumped backwards instead of forwards (from number two to five). There is no other way to contact the store or address order problems, except an online chat function with estimated responses of A COUPLE HOURS. The cookies cannot be good enough to make up for the bad experience and wasted money on cookies now delivered incorrectly as I've sat here on hold.

- Grand Opening Goodyear

Went for the first time to try a Crumbl cookie and went on Grand Opening Day at the Goodyear location. Place was nice and staff was polite and welcoming! The only complaint or suggestions I have would be to have samples for people to try. I thought for sure there would of been samples for people to try and decide on what cookie to buy and especially on first day opening but they didn’t and that was a little disappointing but I took a stab and picked peanut butter cookie to buy and it was delicious! But I really wanted to try their other flavors and I possibly would’ve bought more but didn’t want to take a chance not liking any other flavors. But will be back to try other flavors but I’m hoping they have samples out to try.

- Rude staff

I stood in line where it said to order . I was ignored. Finally the girl looked at me and asked me if I had ordered? Not sure how I could have ordered because she had not even spoken to me. Then I gave her my order I ordered four cookies. She said oh you want a six pack? I said no these are the cookies I want that equals four. no sorry or a smile nothing. Then she told me my charge I put my credit card in the slot and it sat there she didn’t tell me to take it out I just sat there she handed me the box and she said thank you and I said what am I supposed to do with the credit card why isn’t it telling me what to do and then she said just take it out! She was rude and disrespectful. I was there around 2:13 today at the Highlands Ranch location. This was my first time in the storeAnd that was a very rude way to treat me I realize you were having a hard time hiring staff but I think maybe some proper training would be nice. Plus she was dirty and had a dirty apron on and it kind of made me sickly

- Cookies are life changing!

If you have one last meal that you’re allowed to eat, don’t grab that crème brûlée, fancy Baked Alaska or whatever your favorite is. No, none of those! Instead, your last meal has to consist of at least one mouth watering smack-your-momma-in-the-face-it’s-so-good Crumbl cookie. Oh, yeah they are THAT spectacular! The cosmos have never seen anything like it before! Songs are certainly being written at this time exclaiming the delightful sugary-buttery deliciousness that is Crumbl cookie. So, if your pondering what all of the hype is about, get in your car and go grab a box! Don’t have a car? Go run, skateboard, ride in a buggy being pulled by a horse, moonwalk, or whatever mode of transportation you desire! I promise that you’ll be glad that you did!

- Will not use again.

I had one of the cookies from a pop up food cart and it was really good, so I decided to order ahead. New menu came out on Tuesday, so I ordered delivery from app. 6 cookies came to about $32. Why? Delivery fee plus tip. Expensive, but wanted to surprise her. Ordered for 2:30-3pm delivery. Said it would be here at 2:35. Discovered they used DoorDash (would have ordered directly from there, probably cheaper). 3 o’clock rolls around, shows a second driver and still at store so I called. They hadn’t started making my cookies and said I was 10th in line and no idea 1,2,3 hours until I maybe received. Ordering several days in advance and paying so much for delivery, they should have had it figured out. Currently 3:30 with no updates whatsoever. Would not have used if I knew our whole day could be waiting on something to come. Now it is messing with our Mother’s Day and dinner plans. Must not just me as the nickname for this review “disappointed” was taken.

- Lost our Order??

The cookies are delicious! Yum!! 😋 The store however could be bigger with tables and chairs to enjoy and wait. Need a sign that shows whose order is ready so people can see it and come pick up to avoid confusion. Customers are sitting in their cars waiting up to one hour or more for orders on the weekend. Yikes! Dangerous to have the girls running all over the parking lot yelling out names trying to find people. By the time we asked them inside where our order was they couldn’t find it and some of the cookies we had originally ordered were not available. 😢 it’s a brand new store so we get they are super busy. Probably need designated parking spots with number markers to assist in organization. Bet they would even sell more that way too! Wishing you great success going forward!

- So easy to make, even easier to enjoy!

When making curbside orders, this “cookie” loves the CRUMBL app. You know what you’re getting, due to the easy “load your box” service. Options are at your fingertips. No issues, even ordering today for a pickup tomorrow! The staff will find their day already mapped out, when the lights come on to start up the mixers and ovens. This business plan serves it up right. We’ve never been disappointed, which in these times, you want to feel good about supporting local. CRUMBL deserves cookie kudos. 🎁Now if there could be a return cookie box special. (Not for a while I’m guessing!)We’ll keep recycling them then. Thanks CRUMBL! You’re the sprinkles & frosting in our day.💖

- Lacking

There isn’t a way to make multiple single box orders of one specific flavor without going through the entire process again (no qty button), so instead of being able to order 2 dozen individually boxed cookies of the same flavor, I had to call the store and they had me order 2 dozen (2party boxes) and put a comment in the notes box for what I actually wanted- they were very helpful-but now when I go to pick them up I have to be stressed about whether it will be done how I’m wanting them AND having to pay extra/again since I’m wanting them individually boxed and that’s not how I was able to purchase them via the app. Again, I could’ve done the entire process 24 different times, but it’s not very time efficient, so a simple adding of a “qty” button would be super useful on the app/website.

- Great App Excellent Cookies

Crumbl has got me with their cookies, and since they change their selection every week, I keep coming back weekly! This app makes it really easy to order the cookies and pick them up. Having pictures of each cookie just makes my mouth water too. The one thing that would take this from a great app to an excellent app would be an app integrated way to show how long I need to wait until cookies that are sold out will be baked and available for order again. Currently I have to call over to the store and ask them how long it will take per cookie. I’m sure they get plenty of calls like that and it might save them at the store some time answering phones and it would make the ordering experience more straightforward.

- Great app with a major flaw

This app is very user friendly and easy to navigate and Crumbl cookie overall is amazing. However, the problem lies with the communication from the app to the store. I get that you want to have the cookies as fresh as possible but I believe the store doesn’t get the list of cookies you ordered until you click ‘I’m here’ leading to disappointed customers when they are told the cookie they ordered is sold out. Either start making the order as soon as it’s placed or don’t take peoples money until after they receive the product. (Or maybe find an in between?) I also am not a fan of not being able to click I’m here until I am physically there - some people order on their app and get others to pick it up for them which makes it a bit difficult.

- Cookialicious

Cookies are delivered warm and are amazing. The app needs to clearly explain the cookies at the ordering point. Meaning what is in them and if warm or cool. Also if ordering for a future date you should be allowed to order cookies currently out of stock. If out of stock for the week an alternative cookie flavor should be added. In my case it was the standard chocolate chip that was currently out and I was ordering for next day. I could not add them even though I can’t imagine they won’t have them tomorrow. At minimum let me order them and put in second choice if still not available tomorrow. The cookies are large enough to share so keep that in mind when ordering

- Need to Evaluate Perishable Delivery

I haven’t tried the cookies, but I hear good things. I’m knocking off stars because I had a delivery sent to a friend in hospital. Because of COVID, the hospital staff would not let the delivery person in, which I understand. I spoke to hospital staff on the phone and they weren’t helpful, just telling me I had to have the patient (who is bedridden) come to get the order unless she had a visitor present. When I spoke to the delivery person over the phone, I wish they had offered some kind of solution regarding the milk that went with the order, as it was not kept in a cooling package and was delivered as is in the bottle. The cookies could reasonably be left to sit until the patient’s mom was able to come and deliver them herself, but the milk can’t sit out like that and was basically a big waste.

- Good but not great

Love Crumbl, but a few things need to change. For delivery you can only order four, six, or twelve cookies. The six pack cookie is never available for delivery and always shows as sold out. So pretty much you can only order 4 or 12. It should be a 4 cookie minimum and then you should be able to add on cookies as you wish after that. They also put the warm and cold cookies in the same box, so by the time you get it delivered all of the cold cookies have melted and are warm and gross. I get cookies delivered a lot and order them as gifts to be delivered for my job and whenever they are out of a cookie they just put whatever cookie they see fit in the box instead of calling and asking you what you would want instead. They mess up a lot, but always are willing to make it right. Just wish they didn’t mess up so much and so often.

- First Visit

I hadn’t planned to buy but to see. I was very impressed with store cleanliness and a smiling, young staff. I expected to see a cookie showcase with a cashier that would take my order but instead I used a tablet to order. The tablet displayed only what cookies were available and asking the baker behind the glass, custom orders were not a choice. This placed, I told my clerk, reminded me of the Mall of America store in Minneapolis called, “Ookie Cookie” and they decorated cookies ‘custom’ if requested. I was disappointed finding the tablet did not accept cash so my custom order was canceled until I could produce a credit card. I like the store location and plan to go back a little better prepared. John

- Nice App, Needs More Options

Love that the app updates every week with the current menu. It is well designed and easy to navigate. It would be nice to have more options however. You have to order the half pints in quantities of 4, which I did not like. I only wanted four cookies and a single half pint of ice cream, but that wasn’t an option so I just didn’t order the ice cream. I get that maybe they want to encourage you to order more, or maybe even trying to prevent drivers from wasting an entire delivery trip on a single half pint of ice cream, but that can easily be solved with a delivery minimum. In fact in situations like mine, it has the opposite effect - I ordered less because I didn’t want that much ice cream.

- 3 stars but

I gave them 5 stars because they are so good. But my first experience was a 3 star rating.. I am going to give them another try, because they were so good. I have 2 complaints; I am a shipping customer and did not know that shipping customers do not receive the honey butter icing on the cornbread cookie. Second, a few of my cookies in the 12 cookie box were a bit undercooked in the middle. I love soft cookies I don’t care for hard cookies but my cookies were undercooked slightly. Since they were so delicious I am going to give them another try (this time knowing that I will not receive my cornbread honey butter icing, their should be a disclaimer for shipping customers).

- No way to edit or change order once placed.

I needed to make a change with an order. There is no option to do that on the app. Phones were never answered at the location even when I waited 15 minutes the first time and 45 minutes the second time. You don’t have the option to cancel an order on the app either. Delivery is with DoorDash and they couldn’t cancel the order. The store had to do it, but when you can’t get in touch with the store you can see how that would be a problem. On the app I scheduled a delivery for the following day thinking they reserve cookies for orders placed WAY ahead of time. I canceled me order bc they only had one type of cookie available and none of the cookies I ordered were available. When you have a delivery scheduled or in progress there should be an option to easily get customer service if needed. I hope the app improves.

- Amazing cookies, pretty great app!

I love Crumbl cookies, and the app makes it so much easier to get them and track the loyalty points I earn. You can get your cookies mailed to you, order them for curbside pickup, and even have them delivered to your home on the same day from a local Crumbl store. Just a heads up: if you order your cookies for same day delivery, they’ll be delivered through DoorDash (at least in my area). Unfortunately, you can’t track the order and the store has no way of tracking the order either, the app only gives you an estimate on when you can expect your cookies. If there was a way to track your delivery, that would make the app even better (hence the 4 star rating instead of 5)!

- Great app but I wish ...

I use app often for other locations but not my home or friends near me. So, great with the exception that if location is equal or even closer but the app closes a location I would prefer not do business with. I should be able to choose who I want to do business if within a certain amount of miles! Each location has there own dynamic and service level. I have 2 location with location almost exact, would prefer give my city (Chandler) the business and the app is set on the Phoenix location which I have had a bad experience with.. so I no longer can use delivery which isn’t fair for me as customer since the Chandler location is actually closer to me as well.

- Best cookies EVER!!!

Today was my husband’s birthday and since he already had a birthday cake, I decided to stop in Crumbl and grab a cookie for him. Wow! Was I blown away by the whole Crumbl experience!!! From the moment I walked into the store! Never having been there before, I was able to navigate through the experience at my own at ease. Upon entering I had no clue what to do, but it was pretty easy to figure out and the whole cookie tasting birthday surprise was beyond anything I’ve ever experienced!! Instead of purchasing just one birthday cookie, I got four; boxed beautifully for the occasion! What an experience! I will absolutely be returning and telling everyone I know about Crumbl!

- I was a little hesitant at first

I was a little hesitant at first from the first review, but I didn't have any issues. It was actually super easy to pick up my order. One of the cookies I had ordered was out by the time I picked the order up but you kind of have to understand that all the cookies are fresh and if they run out, that's just the nature of getting a fresh product. I'd rather get them when they're in their prime than have them set one aside that gets stale or something. Plus all their cookies are amazing it's no problem to pick something else its a chance to try something new and different. Great experience!

- Don’t like the app

My family LOVES Crumbl cookies! However, I DO NOT like the app. If I just want to check what kind of cookies they have this week I have to choose which way I want to place an order. I may not even want to order but just to check to see what kind they have but there isn’t a way around choosing a purchase type. If I choose curbside it wants my location. I understand that different places may have different cookie choices but if I put in my location I know it’s going to tell me there isn’t a Crumbl in my area (which I already know this). I just want to check the menu. Please fix this by having an option of current menu and be able to type in the city in Which you want to check or something similar. Thank you

- The cookies were good enough

We received a box of cookies as a gift. As I had never heard of crumblr I looked them up and loved the story. The problem was the customer service. The box came with the names of the cookies but no ingredient lists. My husband is highly allergic to tree nuts, so not having the ingredients can be scary. I checked the website and they only had the ingredients for the cookies of the week, which only included 1 of the 4 varieties we received. I texted the company advising what I needed. I was directed to the website, which once again only had the weekly cookies on it. I texted back explaining I needed ingredients that for cookies not on the website. I then received a list of cookies that can be delivered, no ingredients! So despite the cookies being very good, the customer service was a huge let down. I’ll just keep baking my cookies.

- My first visit.

I went to the Lodi store for the first time. Wasn’t quite sure if the procedure to order. So I ordered the way I thought I should but when I got to the register I realized I missed putting my name on the order. I told the girl I had never been there before and I didn’t know how to order. She had very little if no customer service skills. She never said how to order, nor did she show me how to order. I felt like an idiot. I also did see any signage showing instructions on how to order. I asked her if I needed to reorder and she didn’t answer me. She hardly spoke it was pretty strange. But that was my first time experience with Crumbl. Cali Poso

- Thanks for your support

Today we had a school district meeting for gearing up for that first day of school and beyond, including all of our staff (everyone employed by Durham Public Schools). When we walked out the door after the meeting, there was a truckload of cookies. One cookie was provided for every single person that attended (thousands). For that alone, I was very impressed. Then…. the cookie, nearly a meal, so delicious. I will always remember what you did for us and will respond by asking you to make more for my next event, or even as a gift for someone special. Thanks for your support of our school system!!! It says a lot about your business…….

- Crumble Cookie to make someone else smile!

It all started while sitting in a church service. He was taking about JOY! We need to get our joy back and reminded us of the things we do have to be joyful about. So true. Then he began to talk of things that being him JOY…cookies…Crumble Cookies to be exact. I couldn’t help myself as I passed this place today. He helped me remember the things on my life that I have to be JOYFUL for so I decided I would spread the JOY. I stopped and bought him a cookie. If we look around us we can find JOY even in the midst of this crazy world. May God bless you and bring you JOY and some Crumble Cookies! We live this place. #churroisthebest

- Badly designed app.

When checking the Crumbl Cookies mobile website you are now completely unable to order or check the weekly menu online, and instead you’re forced to download the app to just to check the weekly menu. Even after the fact, you can’t even check the weekly menu on the app without being taken to the order page. Basically they added 3 more steps than necessary just to see what the weekly menu is. This also ignores the fact that I don’t even want to order online, I just want to see the menu on it’s own. So after downloading the app and being taken to the order page, the app won’t filter out my state. I type my address into the search and instead of filtering I’m just left with the entire list of locations to pick through. If I have to download your app at least design it decently.

- Very frustrating delivery experience through app

I have ordered cookies for someone who I don’t know well. I put their name in the app and special instructions about where for the cookies to be delivered. When I finished paying I checked the order status and it did not show the name of the person receiving the cookies or the special instructions. I called the Flower Mound store to ensure they would go to the right place. I was told DoorDash handles deliveries and Crumbl wouldn’t be able to help me at all. I asked if they could just talk to the DoorDash driver when they arrived and ensure they were going to the right building. They told me it “wasn’t on them” if the delivery didn’t make it to the right place. So I paid $6 for delivery, plus a tip and have no idea if the cookies will get to the person I sent them to.

- How good it looks

I was coming back from my job and it was not the best day I had an a Long time. So I went to the App Store and see what I can download just for fun because I get to do whatever I want on my break time at home before the kids start asking me to help them with their homework.😱 then when I found it the perfect apt to buy my favorite dessert🍪 crumble, I downloaded the app and I was so happy even the kids were like what is this heavenly app. My 11 -year-old daughter was so happy that I got the app and set it up so that we could get cookies every time my husband got to reach his goal at the end of the month👌🏽

- Extremely Disappointed

Ok so I never write reviews because I don’t want to be “that” person but this I thought was exceptionally crappy. Our first order was marked as “out for delivery” for nearly an hour and during that time the app sent us 10 different texts all from different phone numbers saying our order was in various conflicting stages of preparation. Then we were connected to our DoorDash driver who informed us that our order was going to be substituted for no reason seemingly halfway through his drive to our house. Baffling. And when we tried to call and cancel, they told us “we’re out of cookies.” Their app is a mess, it doesn’t seem to be coordinated with the actual store in any manner whatsoever either for inventory or delivery drivers. I’d assume you’d be better off going to their store in person but my expectations are abysmally low.

- App

My rating is based on the app: It is so cute and to have where you can tap the cookies and watch the box fill is fun. I don’t like that the locations do not somehow link to a map because you don’t always know where you might be when the craving hits! Also, there is no “back button” but it makes you start all over again when you just want the previous screen. This is regarding supply: It is handy to have the cookies blocked out that are not available, however I have arrived at a location and the cookies I ORDERED were no longer available and there hadn’t been a way for them to be set aside. I understand you want everything to be fresh which is nice, but when people are counting on a particular flavor, it is a drag to arrive with the “treat” and it isn’t what they wanted. Overall: Great concept. Pricy or I would come more often but I do tell people about you and throw in the fact it makes for a great “something special” for those days you want to have (or surprise someone with) something unique. Forget it. Your survey submit doesn’t work. Thank you for offering to take our comments, Krystal

- Crumbl Cookie Fixins

Luv luv luv 🍪 that’s why my family nicknamed me “Cookie”. I’m so delighted they are just around the corner I can get my stress fixin...Lol My favorites are the Oreo Birthday Cookie and Milk Chocolate Chip so far. Cookies are big, made fresh baked and served warm. So yummy 😋! think and If you download their Crumbl Cookies app you can see what flavors they will have for the week in their “weekly menu”. Crumbl Cookies make ordering fun not only thru the app or online but also in the store. You can customize with a special note for any special occasions or just because and comes in a cute pink box. Today I am trying the Lucky Charms! Cookies make the world a better place. Go get your nom nom on! 😁

- Confusing!

This app is definitely not user friendly, it’s quite the opposite. Example, we ordered cookies from the APP. On Saturday, we got there and was told to come back on Monday. So right off the bat, I was getting angry. Then I also tried to call customer service and was on hold for 37 minutes, before I hung up, the recording was even more annoying, because it said I was “Caller number 6, and wait time was 2 minutes, then it said caller number 5, WAIT TIME was up to 30 minutes, we drove all the way to the location, and my call was still not answered. Then I returned on Monday, for curbside delivery and I prepaid for the tip, (which was really non deserving). So all in all my FIRST Experience was Terrible! The Sugar Cookie was good, but, is it worth the hassle, for I never received my curbside delivery either🤯

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- Not available in Australia

So I been seeing some review video on tiktok and wanted to try the cookies soo much. I downloaded the app and try to order but it ask for phone number. I wanted to Australia phone number cuz I’m from Australia but it didn’t let me change. It only ask for US number. So I’m wondering if there is anyway I can order from Australia?

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- Easy to navigate!

I am put off when apps are not easy to use. The Crumbl app is straightforward and simple! Oickordering and picking up were a breeze! Highly recommend the app!

- Canadians love

Drive down from Canada and the first thing on my list is to order the best cookies in the world!! Crumble!! So delicious!

- CRUMBL

Best cookies ever!

- Fun Concept!

We love using Crumbl app to order treats for our loved ones that we don’t live close to. It’s easy and actually sept cute too.

- Crumble cookie review

Yessss!!!👍👍

- Cookies

Cookies were unreal

- Crumbl cookies are

yummy

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take😳that😥back😤leorio🍪

i wish gender was like Crumbl Cookies where i just got 4 new options to pick from every week on top of the base 2. i need that kind of diversity in my life. anyway this week’s gender is raspberry cheesecake thank you for your time

&

It’s official.. I’m addicted to Crumbl cookies especially since they Door Dash 🤤🍪

Abs By Christmas

Costa Vida salad and Crumbl cookies for New Years Dinner.

Kendal

And need I add that my wedding will have an open bar, shaved ice truck, barbecue, donuts, candy bar, and crumbl cookies? 🤷🏻‍♀️

ryan🐳

I’m drinking celery juice while eating crumbl cookies, that makes it better right?

Isaac Winterleaf

My sis is finally getting up.. maybe now she can move it. Unless I convince her to move it, if I drive her to Crumbl cookies. Since they have new flavors 😋

Cas

@jollibean oh i love crumbl cookies...

Ben Dowsett

Laura ordered 4 Crumbl cookies for NYE and they mixed up the order with another Laura and delivered us this. Shit is looking up for 2021 already.

andrea

Those crumbl cookies are gross

maggie

crumbl fucking ran out of chocolate chip cookies HOW

Photo-John

@unculturedswine @CrumblCookies Crumbl Cookies are a menace!

Maiin News Network

Just posted a photo @ Crumbl Cookies

CCX News

A new cookie shop franchise called Crumbl Cookies is now open at the Fountains at Arbor Lakes retail center in Maple Grove. @CrumblCookies changes up cookie flavors each week. The only other Crumbl Cookies location in Minnesota is in Apple Valley.

Tyler

Most plans I currently have for tonight is ordering me and my roommate some Crumbl cookies unless something else presents itself

.P💎💅🏽

Oouuu a crumbl cookies coming to brandon

Crumbl Cookies 4.2.2 Screenshots & Images

Crumbl Cookies iphone, ipad, apple watch and apple tv screenshot images, pictures.

Crumbl Cookies iphone images
Crumbl Cookies iphone images
Crumbl Cookies iphone images
Crumbl Cookies iphone images
Crumbl Cookies iphone images
Crumbl Cookies iphone images
Crumbl Cookies iphone images
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Crumbl Cookies Food & Drink application iphone screenshots and images not ready...

Crumbl Cookies (Version 4.2.2) Install & Download

The applications Crumbl Cookies was published in the category Food & Drink on 2018-10-06 and was developed by Crumbl, LLC [Developer ID: 1438166218]. This application file size is 39.17 MB. Crumbl Cookies - Food & Drink app posted on 2022-05-09 current version is 4.2.2 and works well on IOS 14.1 and high versions. Google Play ID: crumbl.cookies