Crumbl Cookies App Reviews

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Not very friendly. I went to pick up a order I had placed and when I walked in not one person greeted me. They were all to busy talking. I had two people ahead of me so I knew it would be a minute. When the 2nd person was done picking up the order the girl looked and me and never smiled or said someone will be with you. The other girl working the front looked over and having a conversation with the other staff and finally said have you been helped? I said no she walked over gave me my order no other conversation. It’s funny because my next stop was nothing but Bundt cake and they had a store full! When I walked in the lady told me right away we will be with you. They were a lot more people waiting too! Just a different environment! I will be taking my business there. Treated better for less staff working and more people to help. Btw there were prob 10 employees at crumble to the 3 at the Bundt cake place!

Do not order delivery. This was the most confusing process ever. I entered my address and it popped up a map and I ordered cookies for delivery. After a short while I got a text message saying my cookies were being prepared and the time they would be delivered. Then I got another text message saying that they were being delivered and if I had to meet my driver to please do so with a mascon. I went to the door and waited for the cookies to be dropped off so I could pick them up but they were never delivered. I called Crumbl who blamed door dash and told me to call them back in 10 minutes. Then I attempted to contact door dash only there was no order number since it was through the crumbl app. Finally I was able to track it through one of the text messages they had sent me and called and messaged the driver with no reply. I then called Crumbl back and they said they could refund me or I could pick them up in the store but they could not re-deliver. Even though I paid a delivery fee so why would I pick them up in the store? The store worker was very unbothered and offered no real solutions he was rude and short. Now I just get to wait 4 to 6 days to see if my money is refunded and my kids have no cookies which they were looking forward to…..

Easy & time saving!. I am so incredibly fortunate & happy that my first experience of purchasing a Crumbl cookie was done through the app. I made my first purchase on the morning of Independence Day. It took me a total of 10 minutes at most to download, sign up, choose my cookies and pay for it. I was a little apprehensive at first to make the purchase in that way, but I had a chance to try the chocolate chip cookie a couple of weeks before that & loved it! Sooooo glad I did! The app allows you to schedule the day/time and also tells you how many ppl are ahead of you. After I checked in, it told me there were 2 ppl ahead of me. By the time I got to the front door it said there was 1 person ahead of me but there was well over 40 ppl in the store and outside waiting. I think I only waited about 10 minutes before it was my turn and as the app told me my order was ready and I opened the door, I heard my name being called out. There was soooo many ppl inside!! Highly, highly recommended to use the app and trust that the cookies you choose will be delicious!! My personal favorite is definitely the chocolate chip cookie!

Crumbl Convert. I wasn’t a huge fan of Crumbl at first simply bc I’m more of a thin/crispy cookie kinda person, and thought Crumbl cookies were too thick and cakey. However, my boyfriend started working for their corporate IT department and got a gift card to go to different stores and test their systems for bugs. I went with him to a few stores and tried some of the weekly special cookies bc I had only ever tried the classic chocolate chip and wanted to understand the hype. And oooooohhh. my. god. I tried the chocolate Oreo cookie, Mother circus animal cookie, mallow sandwich fr Oreo cookie, dark dream cookie, lemon poppyseed cookie, hazelnut mudslide cookie, blueberry crumb cookie, cookies n cream cookie, birthday cake cookie, etc. And I am BLOWN AWAY every time. I am not ashamed to say that I’ve spent $25 just to have a 4 pack doordashed to my house….multiple times. They’re just that good. If you haven’t tried one yet, you’re missing out.

San Tan Valley store. DON’T GO THERE!!!. We tried this store tonight instead of our usual but will never go there again! Out of 3 of 6 flavors like Choc chip, PB choc Chop and German Choc cake. They also did not have any Ice Cream! Told the hostess how disappointing the selections were and just shrugged her shoulders and said those were the most popular (tell you something?). Ordered 1 I didn’t want and then she showed me the frame to add tip! Nice guy -I tipped! Then as we walked to get our order they rolled out a cart with 7 trays of cookies fresh out of the oven. Told the server we would like one of those and she boxed one up but said since the one we ordered had been put in the box and put on the counter...she could not take it back. WHAT!!!!! She was the only one that touched it... is there something wrong with the counter we should know about. I suggested that if the have cookies coming out to simply ask if we would like to wait. And we would have waited 15 minutes at least. Don’t go to this store. There were 6 people working. Maybe they should communicate with each other and host needs to represent the buyer!

Are you ready to Cr—um -bl!. I heard about this place through word of mouth. I decided to give it a try. I googled it and decided to down load the app. I placed my order yesterday morning. I went there after my assigned time but no cookies. The were able to see no order placed. Well, I didn’t put my thumb on Apple Pay , so it didn’t go through. I tried again and my cookies were ready and I got the cookie cutter that helped us all taste the different flavors. This cookie does not disappoint . Each bite is like a party on one’s taste buds. These cookies are addictive. I will order for my co-workers(so I won’t eat all of the calories. Each week are new flavors. Here it is May and I wonder what they will come up with for Christmas. The cookies are warm and ooey- gooey. The facility is clean and the employees are polite and the sanitize their hands (yes, I did observe the operations). If you want a celebration on your taste buds then go to Crumbl.

Decision to spoil your sweet tooth. Traveling east and west in pursuit of our dreams. We ride the wind and continue our journey following our destiny. A destiny to find sweet in the formation of cookies-that is meant to challenge people narrative and change their life. Do you think sweet is a given? it’s not. It’s a desire of life. Everything in life is worth living for and at best to be sweet. Finding this joy of life, I was excited to reside in Crumbl Cookies. Because everything you see is made possible by what you don’t see, and what we don’t see is how sweet life is when you get a taste of crumble cookies. When you’re not looking. I go to work, but I don’t go a day without seeing the sweetness of life. find your pursuit, find the sweetness of life through Crumbl cookies.

Great Cookies, when you can get them. My wife wanted me to stop by and get a dozen cookies on my way home from a 1000 mile trip. I wanted to come home but lost the fight, and there was a fight. So I ordered the cookies via the app over 2 hours ahead of my arrival so I could save time with curbside pickup. Six chilled sugar cookies, six chocolate chip. I arrived at the time I requested in the app and hit the “I’m Here” button in the app. Forty minutes later a girl comes to my car and tells me they are out of the chilled sugar cookies. Guess which cookies my wife wanted? So, not only did these cookies, which are very good, start a fight that shouldn’t have happened, they also exacerbated the situation by not having what I ordered 3 hours earlier. Top it off I had to go inside to get a refund and didn’t have a mask with me thinking I wasn’t going to need one. If they app communicated with the store appropriately it would be awesome. But based on my first experience all I can say is someone owes me and my wife some free cookies!!!!!

I know you’re busy but….. I knew the new store would be busy which is why I decided to download app and order for delivery. I wasn’t aware it would be thru Grub Hub so I was confused when the driver called me (angry) that the store was so busy and my order wasn’t ready. He ended up cancelling it which was understandable, a Grub Hub driver can’t wait three plus hours for an order. It’s even understandable that the store was too busy to get to my order but when I called this morning the person I spoke to didn’t even apologize. He just told me I could cancel the order and I’d be refunded within 5 business days and if I still wanted the order he said I would just have to do a new one thru the app. Which I did because my family was real excited about these cookies lol. So now I’m out $100 on cookies and not super confident they will actually be delivered. I understand the store is super busy, I was just surprised that the person I spoke to today didn’t handle it a little better. I also think it should be clear on the app or online that you do deliver but it will be thru Grub Hub and not their own driver.

Best. Cookies. Ever!!!!!!!! ❤️❤️❤️. Crumbl is amazing!!!!! I find the frosting to cookie ratio perfect and the texture exquisite. They know which cookies are better chilled and which aren’t. The flavors are fun and creative and sometimes they seem a little odd but they’re always delicious and definitely an experience to eat. My friends and I come here all the time and I’m not even that much of a cookie person. Not only the taste, but the cookies and facility are aesthetically pleasing and the smells are delicious. It’s a little expensive, but totally worth the extra cash. I also really love the way the menu changes each week. It adds an element of mystery and anticipation and excitement to the situation and it elevates the whole Crumbl experience. I absolutely ❤️❤️❤️❤️ this place and 110% recommend!!!!! 💖💗💝❤️❤️❤️

App isn’t so great and now I have to wait for a refund!. I went on to the app last night to order cookies. The app gave me a time and I started my order but when I got to the checkout, it first adds a tip on automatically(even though I give a tip, not crazy about this) then when I submitted the order it told me I was ordering outside normal business hours (it’s 7pm and they are open till midnight, so no I wasn’t). I started the order again, this time when I got to the checkout, It told me it failed and to try again… I tried three times then got the message again about ordering outside of normal business hours. I didn’t get any cookies but the app charged my card three times! I called the store and was told “yeah the app has been know to do that but it’s only pending in your account and it should go away within 3 days”😳😡! This SHOULD NOT happen, if the order fails the app should not take money from your account! Now I have to watch my account and make sure the almost $50 will not be taking out of my account. If it does then I have to call the company back and tell them. This is bull and as it goes right now, I will probably not use this app again!!

Churro cookie. As a baker of international renown, I have tasted countless confections from around the world, but I must confess that the Churro Cookie from Crumbl is one of the most exceptional creations I have ever had the pleasure of experiencing. From the moment the cookie arrives at the table, it is apparent that this is no ordinary treat. Its delicate, golden exterior shimmers with a subtle sheen, enticing the senses and hinting at the sublime flavors that lie within. Upon taking a bite, the cookie reveals a tantalizing interplay of textures - the gentle crunch of the exterior yielding to a tender and yielding interior that is infused with a complex and alluring blend of cinnamon and vanilla. But it is the sheer artistry of the cookie that sets it apart from all others. The delicate balance of flavors and textures is nothing short of masterful, and the overall effect is one of pure indulgence. In sum, the Churro Cookie from Crumbl is a testament to the skill, artistry, and creativity of its master bakers. Its exquisite flavors and textures are sure to delight even the most discerning of palates, and I can wholeheartedly recommend it as a true masterpiece of the baking arts. It is a triumph of culinary invention that must be experienced to be fully appreciated.

Critical Flaws. First and foremost this is a review of the app -not- the cookies! As you can probably gather by the positive review people love Crumbl cookies. The app itself though has a major issue when it comes to curbside pick-up ordering. (This is a big deal in Chicagoland as the line is 30+ minutes long on Saturday.) The app uses your GPS location to determine which Crumbl location is your default pick up spot every time you order. If this particular location has an error or curbside pickup is fully booked (usually an error as well) it drops you out of the order process and you have to try again. There is no way to change the location for pickup because after you get the error message you are dropped out to the main menu. For some this may matter but when you are roughly the same distance from 2 locations this becomes very annoying. Please just let us choose our pickup location… (There is also another error that results in a similar loop but I cannot recall what I did to get caught up in that one)

Don’t use this App!. Terrible service! I ordered cookies from the app, the store did not have the cookies I wanted. Not a big deal, just cancel the order. No there is no way on the app to cancel it. The number to the store wouldn’t work I called it seven times. On the app it still showed being out for delivery. Also it doesn’t link with door dash so you can’t report a problem on that app either. When you call it says you can text an 844 # but it took hours for a response. And they can’t even do anything about a refund anyways The number said it could offer me vouchers for future purchase but never did. They said someone from the store would reach out to me but nobody ever did. I called back the next day and they can only refund the cookies not the other fees since it’s through door dash not them. And I can’t contact door dash about a refund because there is no record of it on the app. If you want crumble cookies don’t use this app. Just order them on door dash instead so if there is an issue it can be fixed. Haha hopefully nobody else has any other problems because Crumble doesn’t try and make it right when it’s all said and done.

Usually Great. Using the Crumbl app to order cookies is usually pretty easy and very straightforward in terms of navigation. I did run into a problem when trying to place a catering order for a Halloween party I’m going to on Friday. The minimum about of the mini cookies that you can order is 50. That’s fine and probably all that I’d really need for this occasion. The problem occurs when I hit 20 cookies and was told I had hit the max for the amount of cookies that I could order. Keep in mind the minimum amount is 50 cookies and it’s currently a Tuesday and I’m placing this order for Friday leaving nearly two and a half days for preparation. So why is there a discrepancy in how many I need and how many I can actually add to my order? And now apparently I’m just not going to get these cookies since I can’t order them through the app at this point in time. Maybe I’ll try again for Thanksgiving or something.

Great app with a major flaw. This app is very user friendly and easy to navigate and Crumbl cookie overall is amazing. However, the problem lies with the communication from the app to the store. I get that you want to have the cookies as fresh as possible but I believe the store doesn’t get the list of cookies you ordered until you click ‘I’m here’ leading to disappointed customers when they are told the cookie they ordered is sold out. Either start making the order as soon as it’s placed or don’t take peoples money until after they receive the product. (Or maybe find an in between?) I also am not a fan of not being able to click I’m here until I am physically there - some people order on their app and get others to pick it up for them which makes it a bit difficult.

Too invasive. Downloaded this app after reading reviews about long wait times. Figured ordering ahead was the way to go. In order to even start the app you have to provide your phone number for a verification code…in todays times of companies sharing information that was already bothersome. Then once you open the app in order to order for “store pickup” they require you to turn on your location. The reason given was so they” will know when you arrive at the store” so that means the app is tracking your location. That’s not cool. What happened to just placing your order and lying for it then picking it up…why so much invasion of privacy? It’s not like you’re not paying for your order prior to arriving. So it appears to purchase from this business your choices are to go there and possibly have to wait extremely long times OR pre-order in exchange for a lot a private information. Not very convenient.

Terrible customer service experience. After reading the reviews I thought this would be a home run but, I was wrong. My recipient and I both live in Jersey, but I noticed the order was coming from Utah which I thought was strange. It was delayed in Tennessee (perhaps a FedEx issue with the flooding). It arrived and it was the smaller qty box (less than what I paid for) and the greeting was for someone else in California. My recipient had no idea it was from me and they had to contact customer service. I contacted customer service this morning as well. Nobody answers, instead they send a text back to you. I filled out the requested information (receipt order number). The text reply stated they were having trouble finding it and to send a screenshot of the order. I did…5 hours ago. No replies since. I have called again and got nobody BUT I got another text asking how they can help. Poor experience. No credit for what I paid for. My recipient still hasn’t gotten what I paid for…or my note.

My sweet tooth can’t resist huge, soft, creamy iced cookies. I love that the menu changes every week. It’s a totally unique concept. Bakerys that we all love and have incredible cookies/pastries get busy for holidays and events but knowing that you can get anything at any time doesn’t bring people in weekly/monthly. Like Crumbl makes enjoying a cookie, an experience making memories enjoying something new each and every time. It makes it super fun for all ages to come and get to try something different every week. It makes us step out of our comfort zone and try favors we wouldn’t normally gravitate too if it was always every favor just picking out “go to” favor. My daughter and I look forward to go to Crumbl every week/bi-weekly after our gymnastics class to get a surprise of the new favors and try a new one each time. It bonds my daughter and I that we have something we look forward to doing together every week and spend time together when life gets so busy. It is a little escape and excuse each week to make sure we go together no matter how chaotic life can be sometimes. Besides us having the biggest sweet tooth ever that draws us into getting the best, most soft, cake like cookie. It is just a great idea, great cookies, great experience, and always have had great service at the Holmdel NJ location.

Actually amazing. Crumbl cookies in general is pretty popular. Like you’ve probably seen their cookies and other treats on TikTok or Instagram everywhere. I love their idea of switching out the flavors every week but keeping the classics. My fav rn is New York cheesecake by the way 😉. The app is pretty cool too. You can add your birthday, which gives you a voucher to use on your special day to get a free cookie. Also, it has a menu page which tells you all the new flavors for the current week. Although.. my favorite part of the app has to be the options of getting free Crumbs (points) by doing simple tasks like writing an Apple review.. hehe.. and other things like referring a friend. Those points can get you free cookies (you read this right!). So what are you waiting for. INSTALL IT RN!!

Best cookies if you like SOFT cookies!. I know some people like crunchy cookies. I know some people like think crisp cookies. Not hating at all, but this isn’t the place for you. For those of us who choose the lower bake time on our home cooked cookies- for those of us who eat the cookie dough or the brownie batter.. this will be your favorite desert place for cookies. And I know, it’s a cookie… what gives? How could a cookie be that good? With crumbl, it’s an experience. The homemade icing, the topping detail. The weekly rotating menu, even taking ideas from customers! This company is on top of their customer outreach and community integration… not to mention the app is cool and the presentation is very on trend with a beautiful aesthetic. These cookies taste like heaven. Thick, soft, with the perfect amount of icing on top. RUN. Don’t walk. You need crumbl in your life (more like IN YOUR BELLY!) 🤤

Good… but could be better. Visually I love it. It has great movement and colors, the images are clear. Ordering is great. Pick up options are straightforward. Selecting your order times/location is simple. What I don’t like. I want to see the cookie descriptions in the ordering screen. Going in and out of ordering to the main screen to read descriptions, etc. isn’t as fluid as it could be when your trying to order from a store with a rotating menu and you have no idea what your about to put in your mouth. Customer service is meh. A couple weeks ago I bought cookies from a store I had never been to. We didn’t eat the cookies until we got home at which point we discovered four were raw inside. By the time the store was closed. Trying to find customer service and store contact information outside of the phone number was a pain. After three tries and a broken link I was able to get into the store I needed and their email but it took almost another 48 hours to semi resolve my issue but that’s another story. The in store service is so hit or miss. I am an experienced baker and own my own small business but we love trying the new flavors this is literally the ONLY ‘bakery’ we go to and they could do with a chik-fil-a training course.

I’m rating the cookies 5 stars. But today I bought 4 cookies for my mom and I to share for her bday and I spent an extra $1 on a sticker and a bow and it asked if I wanted to leave a note, so I put “Happy Early Birthday Mom! I love you!” What I got was a happy birthday sticker and what looked like a woman’s black hair tie…I’m assuming that was the bow? The cookies are amazing tho. And there was no note I could find that I put for my mother. I ordered online and didn’t tip. I’ve been buying my mom other stuff for her bday too, and you’re cookies are great but they aren’t cheap and I don’t have a job. So it’s hard to leave tips. Maybe if you leave a tip you get a REAL bow and they put the note in…but we waited in the freezing cold for 5 minutes, so had I tipped and all that still happened I would have had an even worse experience. So I’m the moment I was glad I hadn’t tipped.

Love at First Sight. I first heard about Crumbl’s cookies when I visited my Son and his family in Hilliard, Ohio. My grandchildren had me sampling cookies everywhere because they know I love cookies. We went to the Ohio State University campus and had cookies from “Insomnia “ and they were great. The cookie test really came when I was taken to “Crumbl’s cookies”!! Love at first smell and sight, I had arrived in Cookie Heaven😋. My first flavors were gingerbread and snickerdoodle. Of course, we had to get 6. We had chocolate chip, double chocolate chip and waffle. The waffle even came with a side of syrup. Oh, to find we actually have Crumbl’s in York was Devine! The Cornbread cookie was just like eating a serving of cornbread. Now I must ration myself, 1 cookie in a day or 2. These cookies blew Insomnia’s cookies out of the game.

Cookie selection. The app does not let me select what cookies I want if I am ordering for the next week. I ordered through the app on Saturday 2/12. It showed me a pickup date& time of Monday feb 14 at 5:30 but would not let me select the cookies I wanted. Then I got to the store thinking that I would just order in the store. So I put in an order at the store and found out that if you order for the next week you can’t select the cookies because the menu changes each week. New menu comes out on Sundays. But after getting there they started processing the order I had put in via the app as well as the one I did at the store. Ended up with 8 cookies instead of 4. Lesson learned but being a new customer and this store just opened recently, does not leave a positive feeling. I feel that the app should advise that if you are ordering ahead then you will get random cookies and not your choice. This could be risky too for people with allergies, potentially.

SUCH A NEAT LITTLE BAKERY THAT IS OH SO DELICIOUS. This was my first time to visit this bakery & I was greeted immediately, such sweet young adults working that were all smiles & honestly seemed to LOVE their job! Best of all, they were so detailed in telling me all about the bakery and how it worked with new cookies each week and then what each cookie of the week I was buying was made of & some ideas of how they tasted & what seemed to be the “ best seller that week” as I was there on Saturday so the last day of those specialty cookies that week ! Highly recommend! A fun treat that is large enough to literally cut into 1/4 and still have a tasty treat to last your several times! Will definitely be going back, following new finds each week and then doing a lot of extra walking it sounds like ! ♥️😉🤣

Grand Opening Goodyear. Went for the first time to try a Crumbl cookie and went on Grand Opening Day at the Goodyear location. Place was nice and staff was polite and welcoming! The only complaint or suggestions I have would be to have samples for people to try. I thought for sure there would of been samples for people to try and decide on what cookie to buy and especially on first day opening but they didn’t and that was a little disappointing but I took a stab and picked peanut butter cookie to buy and it was delicious! But I really wanted to try their other flavors and I possibly would’ve bought more but didn’t want to take a chance not liking any other flavors. But will be back to try other flavors but I’m hoping they have samples out to try.

Rude staff. I stood in line where it said to order . I was ignored. Finally the girl looked at me and asked me if I had ordered? Not sure how I could have ordered because she had not even spoken to me. Then I gave her my order I ordered four cookies. She said oh you want a six pack? I said no these are the cookies I want that equals four. no sorry or a smile nothing. Then she told me my charge I put my credit card in the slot and it sat there she didn’t tell me to take it out I just sat there she handed me the box and she said thank you and I said what am I supposed to do with the credit card why isn’t it telling me what to do and then she said just take it out! She was rude and disrespectful. I was there around 2:13 today at the Highlands Ranch location. This was my first time in the storeAnd that was a very rude way to treat me I realize you were having a hard time hiring staff but I think maybe some proper training would be nice. Plus she was dirty and had a dirty apron on and it kind of made me sickly

Terrible customer service!. TLDR; Terrible customer service, bad user interface in the app itself. I ordered my first crumbl cookie order in the app store for a friend. However, immediately after placing the order, I realized the delivery time of ASAP meant an hour later (and at a time my friend wouldn't be home) and attempted to edit the order. Despite being placed 30 seconds before and not even having been processed, there is no function on the app to do this. Instead, the app tells me to call the store. I do so, and I have since been on hold for OVER AN HOUR; not only that, but at one point my position in the hold line somehow jumped backwards instead of forwards (from number two to five). There is no other way to contact the store or address order problems, except an online chat function with estimated responses of A COUPLE HOURS. The cookies cannot be good enough to make up for the bad experience and wasted money on cookies now delivered incorrectly as I've sat here on hold.

Errors and bugs. This app has issues with it. Earlier I was sitting in the parking lot at the woodruff location and it was pouring down raining. The lobby was so packed, so I decided to do online instead so I could just run in and grab the order once ready and not deal with the hassle of waiting in line or getting soaked running in the car…I went through choosing the 4 cookies, added my debit card and proceeded to place the order. It gave me several error messages. I assumed it was because the time frame I wanted was unavailable, and decided to just wait until tomorrow (the next day). When I left and went to chick fil a I noticed I’d been charged for the cookies in my debit card app notifications. I called crumbl to see what time the order would be ready and they had no record of it. It also didn’t display in the app which I placed the order through. So basically I was charged for cookies I never got!!!! Now Ive got to wait until the order isn’t pending just to to request a refund for the money I was charged!!!!

Terrible app. The app is very glitchy. It rarely works. Additionally when the DoorDash driver picks up your order, you have zero contact with them and are not given any information. My order was picked up by a driver who then proceeded to cancel my order which allowed him to get free cookies that I paid for. Then when I called the store, the employee told me the order was picked up and on the way. After 40 minutes of waiting, I called the store and they told me they could not do anything about it since the deliveries are handled through DoorDash once it gets picked up. The only way I found out my drivers name was “Greg” was from the store. Other than his name, I was given no information to even begin sorting out the problem. I then asked for a refund or a new box of cookies and the employee said no since only the manager could authorize that. I will never be giving them my service again after this encounter. If you’re going to make me use your app then make your app encompassing to where I can at least contact my driver. Terrible customer service as well. Reported this to the better business bureau.

Things to improve please. -Last week, app didn’t show weekly flavors for minis, but did this week. - I can’t seem to save choices in my cart and then edit at the end. I was sent back to deciding between catering, pick-up, etc. again. Annoying! -My catering order didn’t give me the option to add another box of different cookies - I would have added another 6 or 12 large cookies for our after-party. Would be nice to continue shopping. -I really prefer to shop anonymously until ready to purchase. I don’t think you need my details just so I can look at the weekly flavors. -Check out did not confirm my pick up date/time/location, and I was afraid to go back through screens since that always wiped out my order. Hope I didn’t mess up! -I wish there was a short description of the cookies on the first screen, and not just a picture. Then you should be able to click to add cookies to you box or click to see more about the flavor and the nutrition information. Instead, I am sent to another screen to see all the details of the cookie flavors (when i actually wanted to see nutritional info), and then drill down again to see nutritional information. The organization is easy to navigate, but it’s slow to go through the screens. And if you back too far, your order is wiped out and you have to start all over again!

Cookies. Easy to use app but limited choices for my location. There were only 6 cookie choices for my location. I’m hoping this is because it is just opening. Regardless, I like having the option of not going into the store. I do not think the cookies are overpriced, this is a treat, not something that is purchased regularly. Considering the effort andcleaning required for homemade cookies, it’s worth it to me if they taste good. I have not received my order yet. They are being delivered latter today. I may update my review after the kids and I taste them. Additionally, I do not tolerate sugar well so a sugar free option would be nice. Again, the store may have these available, but I could not determine this from the app. Hopefully, as they become established in the community the product availability will increase on the app/store.

Great App Excellent Cookies. Crumbl has got me with their cookies, and since they change their selection every week, I keep coming back weekly! This app makes it really easy to order the cookies and pick them up. Having pictures of each cookie just makes my mouth water too. The one thing that would take this from a great app to an excellent app would be an app integrated way to show how long I need to wait until cookies that are sold out will be baked and available for order again. Currently I have to call over to the store and ask them how long it will take per cookie. I’m sure they get plenty of calls like that and it might save them at the store some time answering phones and it would make the ordering experience more straightforward.

Confusing!. This app is definitely not user friendly, it’s quite the opposite. Example, we ordered cookies from the APP. On Saturday, we got there and was told to come back on Monday. So right off the bat, I was getting angry. Then I also tried to call customer service and was on hold for 37 minutes, before I hung up, the recording was even more annoying, because it said I was “Caller number 6, and wait time was 2 minutes, then it said caller number 5, WAIT TIME was up to 30 minutes, we drove all the way to the location, and my call was still not answered. Then I returned on Monday, for curbside delivery and I prepaid for the tip, (which was really non deserving). So all in all my FIRST Experience was Terrible! The Sugar Cookie was good, but, is it worth the hassle, for I never received my curbside delivery either🤯

Lots to improve. The app is very beautiful and easy to use until you get to the point of needing to place a future order. When you select your store, that store’s hours of operations do not constrain the pickup time selection. So I can select a time when the store isn’t even open, like midnight, yet be restricted on choosing a date when it is open, in my case Saturday. The app is great for promotion however falling short on the primary function allowing me to place a future order. Oddly, when I attempted to place a pickup order later in the evening for a following day, the app restricted me from ordering at all, for any day in the future, because curbside wasn’t available. If the app is to be a primary funnel for online orders for future pickup, it’s failing to consistently operate beyond a current day. This prospective customer’s desire to spend a fair amount of money on cookies for a birthday hinges on a email to the store owner… what’s the point of the app again?

App defaults. -You ask for location but make me have to select my store each time I place an order it doesn’t even pop up as my normal store -you have the “how’d we do” survey pop up too soon/you don’t give enough time for someone to fill it in/have access to it - rarely does anyone want to fill it out walking with your awkward rectangle 4pack to fill out the survey before it times out nor would I imagine someone doing this on the way to their car -lastly, I think you’re a whack for putting the default tip amount to $3 when you already have 4 cookies for $16 with tax especially when you only rotate 4 new cookies in and continue to keep the pink Cadillac cookie (for months now) with the famous reoccurring chocolate chip cookie when you use to put more efforts into surprising your consumers with a new menu weekly I went to redeem my birthday cookie and got charged the unexpected $3 tip because I forgot you assume everyone wants to tip $3 with their order - your redemption for a free birthday cookie was tricky to pull up on the app as well, even the store staff couldn’t help me locate it within the app

Lacking. There isn’t a way to make multiple single box orders of one specific flavor without going through the entire process again (no qty button), so instead of being able to order 2 dozen individually boxed cookies of the same flavor, I had to call the store and they had me order 2 dozen (2party boxes) and put a comment in the notes box for what I actually wanted- they were very helpful-but now when I go to pick them up I have to be stressed about whether it will be done how I’m wanting them AND having to pay extra/again since I’m wanting them individually boxed and that’s not how I was able to purchase them via the app. Again, I could’ve done the entire process 24 different times, but it’s not very time efficient, so a simple adding of a “qty” button would be super useful on the app/website.

App not always reliable. I recently went to pickup a curbside and clicked “here” before I got to the parking spot. I kept waiting and noticing that several people were getting orders faster than me. When I first arrived, it said I was number two in line. Quickly after, it said I was number one. Finally, after sitting there nearly 15 minutes, I had to say something to the runner, who was delivering cookies to a car that had literally just arrived. He apologized and said that they were busy and he was the only one doing this. He went back inside and said that for some reason the computer put my order last. I knew something was weird when it gave me a confirmation saying my order was complete before I ever got my cookies. Fortunately this is the only issue I’ve had. Overall the app is usually fine. One last thing, I wish they could make it easier to edit delivery details in the app.

There are some flaws…. I love Crumbl cookies, but there are some definite flaws in the app. First off, it makes you turn on location services. This is a problem because if you send someone else to pickup your curbside order, the app won’t allow you to text “I’m Here” even if the person you sent is at the store. Second off, if you order a delivery on Sunday, the app allows you to place your order although the cookie menu hasn’t been released yet. There is no way on the app to later specify what cookies to put in the order nor to cancel the order, the only way to fix it is to call the store. Lastly, if you are in another state ordering the Crumbl cookies as a gift, they deliver based on your local time. For example, I am in Alaska and I ordered some cookies from an Oregon store to be delivered as a gift at 10:30. Because Alaska is one hour behind of Oregon, the cookies weren’t delivered until 11:30 their time. This is illogical, as to why would I want the cookies delivered on my time, when ordering from another store in a different time zone.

Good but not very rewarding. I like the idea that you can now get rewards for buying crumble, but compared to other rewards apps such as McDonald’s, this app isn’t super giving with its rewards to costumers. What I’m saying is that you have to buy like a ton of cookies to actually receive any benefits or rewards. I wish there were smaller rewards that you could achieve without having to buy like 30 cookies. I also don’t like how they don’t update the app on Sunday. Like when u check new flavors they still have the old ones from last week even though the dates will say that the old cookies are over. I just wish it was more relevant so I could actually see what flavors there are. Other than that, it’s a solid app and I like the overall vibe to it. It matches the vibe to the stores very well.

Cookies are life changing!. If you have one last meal that you’re allowed to eat, don’t grab that crème brûlée, fancy Baked Alaska or whatever your favorite is. No, none of those! Instead, your last meal has to consist of at least one mouth watering smack-your-momma-in-the-face-it’s-so-good Crumbl cookie. Oh, yeah they are THAT spectacular! The cosmos have never seen anything like it before! Songs are certainly being written at this time exclaiming the delightful sugary-buttery deliciousness that is Crumbl cookie. So, if your pondering what all of the hype is about, get in your car and go grab a box! Don’t have a car? Go run, skateboard, ride in a buggy being pulled by a horse, moonwalk, or whatever mode of transportation you desire! I promise that you’ll be glad that you did!

Will not use again.. I had one of the cookies from a pop up food cart and it was really good, so I decided to order ahead. New menu came out on Tuesday, so I ordered delivery from app. 6 cookies came to about $32. Why? Delivery fee plus tip. Expensive, but wanted to surprise her. Ordered for 2:30-3pm delivery. Said it would be here at 2:35. Discovered they used DoorDash (would have ordered directly from there, probably cheaper). 3 o’clock rolls around, shows a second driver and still at store so I called. They hadn’t started making my cookies and said I was 10th in line and no idea 1,2,3 hours until I maybe received. Ordering several days in advance and paying so much for delivery, they should have had it figured out. Currently 3:30 with no updates whatsoever. Would not have used if I knew our whole day could be waiting on something to come. Now it is messing with our Mother’s Day and dinner plans. Must not just me as the nickname for this review “disappointed” was taken.

Seriously revamp your waiting system / operation strategy. Everyone I talk to about your company likes your cookies but absolutely hates the confusing system and wait times and many vowed to never visit again. I can only guess a majority of these reviews are fake or incentivized. I scheduled a pickup over 1 hour before I actually wanted them because I know how crazy your store gets, because I had the unfortunate experience of waiting 45 minutes in person at your store for cookies when there was no physical line. (Solve this by having separate queues for digital and physical orders / cookies ready to go for in person customers, or give customers a choice for freshly made with realistic wait estimates, I was told 10 minutes when it actually took 45) And despite putting in my order at 8:16pm with a “pickup time” of 8:15pm, when I go to pick it up at 9:20pm I had to wait an entire hour for pickup! And by that time the original flavors I ordered were sold out and an originally sold out flavor was available… seriously… fix this. At the cost of a mob of extremely angry customers waiting over an hour for their orders and frazzled workers working past closing to fulfill orders that should have been made 2 hours ago, you created the worst system that prioritizes making cookies fresh rather than considering that people don’t like waiting 1 hour for cookies, and would rather have slightly cold cookies asap. Hire an operations engineer. Seriously. If you already have one, get a new one.

Opt-out Tips?!. The app works alright, but I am giving them only 2 stars because I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today. Here’s what I mean: Near the end of the purchase, they give you an opportunity to give the employees a monetary tip ... but it’s opt-out style, not opt-in. So if you’re trying to hurry and get your order placed and don’t pay close attention, you might get charged an extra $2 that you didn’t intend to. This is the only place I can think of that has an opt-out style like this: it doesn’t show that they are going to charge it to you until they also show you, MUCH more prominently, the Apple Pay button to complete the purchase. So if we’re in a hurry, we’re thinking, “Finally! After all those questions about my order, let’s wrap this up!” So we hurry to tap the Apple Pay button and double-click the side button to pay. Then, 😒 disappointment as I realize I just made a mistake, with the help of their app developers. Again, I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today.

it used to work perfectly. The crumble nearest my home and perfectly on my way home from work has been open for the last year. I use the app to order cookies almost weekly. Last month another store opened closer to my work location, but inconvenient to anything on my way home. The app will no longer stick to the store I have always picked to stop for my cookies. It automatically switches to the store closest to me mileage wise. When the order is placed at the wrong store because of the faulty app setting, I am the one responsible for calling the other store to get a refund and I then have to wait extra long for my cookie order to be made at the correct store. The convenience is gone. It’s just a headache now. So sad.

This is such a nice place and an amazing app. Hello Crumbl! I just want to thank you for all the effort you put into your cookies! So far my favorite is honey corn bread, it sounds kind of weird but trust me it’s so good!🍯🐝. All of your cookies are very good they have flavors for any one some are sweet some are not as sweet. I do want to say this though. I once went into the store and they were out of the cookie I wanted so the girl working at the front desk said that we could wait for 15 minutes to get them so we said yes. We waited for a couple minutes and the girl came up to us and said “ What’s the order?” So we gave her the name and she was so thoughtful she put everything aside and made our order! She was by far the most amazing employee I have ever met! Thanks crumbl for making such delicious opportunities!🍪

Are You Ready To Have The Best Cookies Ever!!!!. I downloaded this app to help me with not needing to search on Google to find Crumbl Cookies and place an order or look at their new weekly cookies and all that every time. Just one click of this app and you are ready to go! The app is very handy especially if you are out and about and you want to take home Crumbl Cookies, but you don’t want to get out of your car. They do curbside pickup. You are having a relaxing day, but you don’t want to go out and pick your cookies. They do delivery too! I use the app once to do curbside pickup and I had no problem with the ordering, paying and the pickup! Your taste buds will thank you for letting them taste these warm, gooey and fresh cookies! I’m curious of their holiday cookies will look and taste like?

Wouldn’t show my online order when at the store.. I ordered cookies on the app for my daughter’s birthday, so my husband could pick them up on his way home from work since he works in the same town as the store. He was there an hour waiting on the cookies, watching other people come in and order theirs and leave the entire time, and they ended up telling him that because I wasn’t there to push the “I’m here” icon on the phine that ordered it, the order wasn’t showing up. What was the use in asking for the name of the pick up person if need the person that ordered it to pick it up? I had even sent a screen shot of the receipt number and everything to my husband to make things easier but he still had to wait. What’s the point of the app if it’s easier and faster to order there?

Crumbl’s pre ordering option makes no sense. Seriously. I would give the app 5 stars if crumbl didn’t consistently chooses the worst possible decisions to screw over their online customer base as often as possible. Order a cookie several hours in advance because you live far away and/or busy during the day? Well, according to crumbl, this means checking in AT the pickup time and waiting an additional 10-20 minutes just to prep your order. Order a cookie several hours in advance and it gets sold out by the time you pick up your order? Well, according to crumbl, since they never started preparing your order until your pick up time and because you lacked future vision, too bad. They’ll offer to exchange your cookies for another flavor for free, but still charge you the full amount regardless. Oh, and they might also toss in a free cookie voucher to shut you up. (Hint: never order a popular flavor in advance on a Monday night. You’re gonna have a bad time.) Finally, the fact they automatically add a $3 tip that you have to manually get rid of each time you order? Honestly you’d think the company was close to bankruptcy. As it is, they just come off as greedy. Their cookies are great but the company ain’t. Do better, crumbl.

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Not available in Australia. So I been seeing some review video on tiktok and wanted to try the cookies soo much. I downloaded the app and try to order but it ask for phone number. I wanted to Australia phone number cuz I’m from Australia but it didn’t let me change. It only ask for US number. So I’m wondering if there is anyway I can order from Australia?

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Yummy!. Best cookies anywhere! Travelled all the way from Canada to Auburn to enjoy them!

Easy to navigate!. I am put off when apps are not easy to use. The Crumbl app is straightforward and simple! Oickordering and picking up were a breeze! Highly recommend the app!

Crumbl is the best!!. Amazing cookies all year round!! Always switching flavours weekly and looking forward to them! Only downside is they are not in Canada yet:( but love them otherwise!!

Cookies monsters. I became a Cookie Monster because of this company. Delicious

Canadians love. Drive down from Canada and the first thing on my list is to order the best cookies in the world!! Crumble!! So delicious!

Crumbl cookies are. yummy

Fun Concept!. We love using Crumbl app to order treats for our loved ones that we don’t live close to. It’s easy and actually sept cute too.

Perfect. Love the app

shipping. ship to canada I WANNA TRY THE COOKIES

Yum. Please bring back the Tres Leches. OMG

Cookies. Cookies were unreal

CRUMBL. Best cookies ever!

Crumble cookie review. Yessss!!!👍👍

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Review of the app, not the cookies. It seems fairly simple and easy to use at first. I made an order, paid, and it even prompted me to list who’s going to pick up the cookies. I put my husband’s name because my name is what I used to order. The app will not allow you to click “I’m here” because it’s tracking my phone, not his. Seriously? You even asked if it was a different person and still have that issue. I also had to text him a copy of the order because their system was down. No big deal, but upon reading other reviews…this seems to be a huge problem at a lot of locations. I haven’t ordered enough to know if this is a recurring issue, only basing that off what I read in other reviews.

Very frustrating delivery experience through app. I have ordered cookies for someone who I don’t know well. I put their name in the app and special instructions about where for the cookies to be delivered. When I finished paying I checked the order status and it did not show the name of the person receiving the cookies or the special instructions. I called the Flower Mound store to ensure they would go to the right place. I was told DoorDash handles deliveries and Crumbl wouldn’t be able to help me at all. I asked if they could just talk to the DoorDash driver when they arrived and ensure they were going to the right building. They told me it “wasn’t on them” if the delivery didn’t make it to the right place. So I paid $6 for delivery, plus a tip and have no idea if the cookies will get to the person I sent them to.

Always craving Crumbl!!!!!. Let me tell you…these cookie are the REAL DEAL! My husband and I go every week since our local Crumbl opened just to try the new flavors and they never disappoint! Always 5 star taste! The fact that they come warmed up make it even better! We’ve never waited too long to get them. The only thing I can say is that I wish they were open 24hours so that when I have my cravings I can get them no matter the time of day/night. We’ve had friends and family try it out and they’ve all loved the cookies! Can’t wait to get in there this week to try the new flavors!

How good it looks. I was coming back from my job and it was not the best day I had an a Long time. So I went to the App Store and see what I can download just for fun because I get to do whatever I want on my break time at home before the kids start asking me to help them with their homework.😱 then when I found it the perfect apt to buy my favorite dessert🍪 crumble, I downloaded the app and I was so happy even the kids were like what is this heavenly app. My 11 -year-old daughter was so happy that I got the app and set it up so that we could get cookies every time my husband got to reach his goal at the end of the month👌🏽

Easy breezy. Great app. No issues as of yet. I read others comments so I was aware of the pre-tip being factored in slyly. If you want to avoid the line, order just past midnight for the curbside pickup, otherwise they are booked up immediately. I checked at 8:31, and the message of curbside booked for the day displayed. I just happened to be up and ordered at 00:33. Success! Oh! The cookies are DELICIOUS. First time, fell in love on a Thursday and have been waiting for the new flavors to drop since then. So, today is Monday and I have already locked in my box. Tastiness awaits me to chauffeur them home later this morning!!!! So excited! 😊

Cookialicious. Cookies are delivered warm and are amazing. The app needs to clearly explain the cookies at the ordering point. Meaning what is in them and if warm or cool. Also if ordering for a future date you should be allowed to order cookies currently out of stock. If out of stock for the week an alternative cookie flavor should be added. In my case it was the standard chocolate chip that was currently out and I was ordering for next day. I could not add them even though I can’t imagine they won’t have them tomorrow. At minimum let me order them and put in second choice if still not available tomorrow. The cookies are large enough to share so keep that in mind when ordering

Rotating Flavors Too Quickly. I wish that the flavors changed every two weeks instead of every week. I was interested in trying all of the flavors last week, so purchased a box of six. Now there are flavors I want to try this week as well, but I’m not done enjoying last week’s box. By the time I finish the current order I have, this week’s flavors will be replaced. Love the concept of rotating flavors, just wish they didn’t change quite so quickly. Also wish the classic pink sugar wasn’t a weekly regular. Almond flavor is very off-putting to many. There are much better, non chocolate, options in my opinion.

Need to Evaluate Perishable Delivery. I haven’t tried the cookies, but I hear good things. I’m knocking off stars because I had a delivery sent to a friend in hospital. Because of COVID, the hospital staff would not let the delivery person in, which I understand. I spoke to hospital staff on the phone and they weren’t helpful, just telling me I had to have the patient (who is bedridden) come to get the order unless she had a visitor present. When I spoke to the delivery person over the phone, I wish they had offered some kind of solution regarding the milk that went with the order, as it was not kept in a cooling package and was delivered as is in the bottle. The cookies could reasonably be left to sit until the patient’s mom was able to come and deliver them herself, but the milk can’t sit out like that and was basically a big waste.

Crumble Cookie to make someone else smile!. It all started while sitting in a church service. He was taking about JOY! We need to get our joy back and reminded us of the things we do have to be joyful about. So true. Then he began to talk of things that being him JOY…cookies…Crumble Cookies to be exact. I couldn’t help myself as I passed this place today. He helped me remember the things on my life that I have to be JOYFUL for so I decided I would spread the JOY. I stopped and bought him a cookie. If we look around us we can find JOY even in the midst of this crazy world. May God bless you and bring you JOY and some Crumble Cookies! We live this place. #churroisthebest

Good but not great. Love Crumbl, but a few things need to change. For delivery you can only order four, six, or twelve cookies. The six pack cookie is never available for delivery and always shows as sold out. So pretty much you can only order 4 or 12. It should be a 4 cookie minimum and then you should be able to add on cookies as you wish after that. They also put the warm and cold cookies in the same box, so by the time you get it delivered all of the cold cookies have melted and are warm and gross. I get cookies delivered a lot and order them as gifts to be delivered for my job and whenever they are out of a cookie they just put whatever cookie they see fit in the box instead of calling and asking you what you would want instead. They mess up a lot, but always are willing to make it right. Just wish they didn’t mess up so much and so often.

That the way the cookie cumbles. Most tasted good I have tried. The pink sugar cookie has too much almond flavor. If you have one with plain icing or buttercream I hadn’t seen one. I would like to have it not undercooked and doughy in the middle which is due to it being very thick and cutting it and eating it from the inside makes it more noticeable for some are crispy from the outside but the flavor can be good but most the toppings are much more tasty and not sweet. I would prefer one the size of the little samples on the counter. I don’t care for milk chocolate chocolate chip cookies. The concept is excellent and fun to see new to me flavors.

Bomb 🤯. I have always heard of people referring to this cookie company, and saying how it was such an amazing experience and the best cookies they have ever had. The new location opened in Jeffersonville, Indiana, and on opening day I had to go try it for myself. The hype was completely worth it, the app is very well organized, super modern and user-friendly. I love how I am greeted every time I walk into the store, and the cookies are nothing short of amazing. I am really excited to earn points overtime and earn free cookies. This will also be an amazing way to buy the cookies for gifts and just being generous with others.

Thanks for your support. Today we had a school district meeting for gearing up for that first day of school and beyond, including all of our staff (everyone employed by Durham Public Schools). When we walked out the door after the meeting, there was a truckload of cookies. One cookie was provided for every single person that attended (thousands). For that alone, I was very impressed. Then…. the cookie, nearly a meal, so delicious. I will always remember what you did for us and will respond by asking you to make more for my next event, or even as a gift for someone special. Thanks for your support of our school system!!! It says a lot about your business…….

Delish!. I love crumble so much I’ve gotten cookies there about five times, and all the time they have have been soooo good! I especially love the classic pink sugar which they have every week! I also like how they have a different menu every week never makes me get bored of purchasing things there! The app is amazing because you earn “crumbs” or points and earn crumbl cash that you can use on your cookie purchases and I I purchase there a lot and some of my purchases are quit big! Overall I love this app and I love crumbl cookie! Please never get rid of this app or these amazing stores with amazing cookies!

App doesn’t save progress. First off, love these cookies and the employees are awesome. The app, however, did me dirty and that’s what I’m rating. I had my order ready, but I had to go back and make a change. I didn’t notice that the time I had chosen (the next morning) had reset to “deliver immediately”. I knew my friend wasn’t home and it’s 100,000,000,000° so I didn’t want the driver to leave the cookies on the front porch — they’d melt. So essentially I just paid $52 for four cookies because I had to re-place my order (that includes tip). ***App developers — save progress if it doesn’t include credit card info!***

Will not buy again.. First of all after having Crumbl a couple of times, I feel like you are not getting a very good value. It is $4.25 per cookie which I think is outrageous and for the size there is definitely better options out there. I also don’t like how it automatically has a tip selected when you go to check out (as if the cookies weren’t enough). Another thing I hate about this company is how you cannot order online. I’m someone who personally likes to order online for almost everything so it’s ready when i’m there an I don’t hold up the line when I’m there and the only reason I downloaded this app in the first place was because when I would try to order online it wouldn’t let me, it would just tell me to download the stupid app which was super inconvenient. Will never buy again.

App is buggy!. Every time I think they’ve fixed the problem of not being able to check the “I’m Here” box to let the bakers know to get the cookies ready, it goes right back to the same problem. I can be IN the store & when I press the “I’m here”, it lets me know that “I’m still too far away” My local store is very busy, so inevitably I have to wait awhile til the other customers are served. The broken app adds another 10-15 minutes to getting my cookies. I’ve done any updates & tried uninstalling & reinstalling. Nothing fixes it! The silver lining is that I won’t be spending as much money or calories, now! My time is already so limited with 2 jobs & a household, it’s not worth the wait for those cookies

Amazing cookies. So good and great app if you don’t like the app you got a problem and If you notice there is no one star rating this all helps people know what to order love this app get a cookie almost every week THIS IS A MUST HAVE! Don’t listen to the people who give a three star or four star this deserve a five star review and I say don’t listen to those reviews because I have had this app for forever and I live it and if you have a problem with the app you can go to the store and they help you they have great customer service I am even eating a cookie writing this review love love this app sorry I wrote so long but had to -love lordffarquad 🍪🍪

Nice App, Needs More Options. Love that the app updates every week with the current menu. It is well designed and easy to navigate. It would be nice to have more options however. You have to order the half pints in quantities of 4, which I did not like. I only wanted four cookies and a single half pint of ice cream, but that wasn’t an option so I just didn’t order the ice cream. I get that maybe they want to encourage you to order more, or maybe even trying to prevent drivers from wasting an entire delivery trip on a single half pint of ice cream, but that can easily be solved with a delivery minimum. In fact in situations like mine, it has the opposite effect - I ordered less because I didn’t want that much ice cream.

App needs work. The app doesn’t have a place within it to get help. Your only choice is to call the franchise location you placed an order at to get any kind of assistance so when the app goes awry - for instance puts your order in a different time zone and wants to deliver cookies to your coworkers at 5AM instead of a sane time, you have no way to know if the time listed is your time zone or the time zone of the recipient or some problem. Turns out after spending half an hour helping the restaurant even find the order and explain everything repeatedly because they can’t even see your order, it was a problem and a good thing I called. Cookies themselves are great. Service will depend on the franchise - as they are independently owned. But the app needs work. I HATE not having access to service.

Don’t even think about asking for delivery. Cookies may be good (can’t say since my order was never delivered), but delivery service is a disaster. Placed my order and the app displayed the expected delivery time. Since I didn’t see it moving status from queue to in transit, and it was already 20min from expected delivery (less than transit time) I called the store. At first, they have no idea if it was going to be delivered by them or DoorDash. As I explained it was late, they said it would be DoorDash as they were short of drivers. I asked if they already called the DoorDash for pick up, and they didn’t - but also didn’t know when they would call!! At the end of the call, an apology and the comment that they couldn’t provide any estimate. Funny that app still presents original estimated delivery time - only if aside of cookies they have also a Time Machine.

First Visit. I hadn’t planned to buy but to see. I was very impressed with store cleanliness and a smiling, young staff. I expected to see a cookie showcase with a cashier that would take my order but instead I used a tablet to order. The tablet displayed only what cookies were available and asking the baker behind the glass, custom orders were not a choice. This placed, I told my clerk, reminded me of the Mall of America store in Minneapolis called, “Ookie Cookie” and they decorated cookies ‘custom’ if requested. I was disappointed finding the tablet did not accept cash so my custom order was canceled until I could produce a credit card. I like the store location and plan to go back a little better prepared. John

I love cookies!. If there was ever a cookie lover, it is me!! These cookies at Crumbl are over the top delicious!! My favorites so far are the standard sugar cookie with almond icing, snickerdoodle, pineapple upside down cookie, fruit pizza (this one is #1) and raspberry cheesecake cookie. There are others I love too. The only one I would change is the standard chocolate chip. I prefer semi-sweet chocolate chips in my cookie. I think milk chocolate takes away from cookie flavor. Even the candy cookies like the Twix ones aren’t that great to me. But with the choices that are available every week I can’t help myself from trying a new one every week! Thanks Crumbl for fulfilling my sweet tooth!!

Write about the app not the cookies. The review space here should be about the app guys…. Really, the app is lacking quite a bit, from the commercial I thought it would let you pick your cookies and then pay. Seems like it’s the other way around, guess ya gotta lock yr customers into an order before they can even look at their options. Can’t say I care for that. The commercial makes it look like you can select your cookies immediately after selecting your box size but no. It’s select you box size, pay, and then select your cookies (possibly anyways, since I just didn’t pay before seeing the cookie selection) update you commercial then or something. The cookies are great yes no doubt about it. It’s the app I’m iffy about.

Pretty but missing important features. New Crumbl in town inspired me to get this app. I love the cookies and it’s a pleasant surprise to be able to go in anytime for a jumbo premium cookie. I wanted to share this joy and ship some cookies to my family for the holidays. There were two issues with this process: 1) address finder locks you into what Apple Maps can provide... which is fine until the address you need is not completely listed. I had to manually add the house number as an apartment number so I hope they find it! 2) Tips. It is not evident where the tip function is. Not once when I was setting up my purchase did I see a tip section. I suggest having a pop up feature similar to the notes and wrapping options. I was only aware of the tips when reviewing my receipt and saw an additional $2. Nothing against tipping, but I would like the ability to customize this without it simply adding it on after the fact. I’m glad it was only $2 and not a percentage of the total...

My first visit.. I went to the Lodi store for the first time. Wasn’t quite sure if the procedure to order. So I ordered the way I thought I should but when I got to the register I realized I missed putting my name on the order. I told the girl I had never been there before and I didn’t know how to order. She had very little if no customer service skills. She never said how to order, nor did she show me how to order. I felt like an idiot. I also did see any signage showing instructions on how to order. I asked her if I needed to reorder and she didn’t answer me. She hardly spoke it was pretty strange. But that was my first time experience with Crumbl. Cali Poso

App. My rating is based on the app: It is so cute and to have where you can tap the cookies and watch the box fill is fun. I don’t like that the locations do not somehow link to a map because you don’t always know where you might be when the craving hits! Also, there is no “back button” but it makes you start all over again when you just want the previous screen. This is regarding supply: It is handy to have the cookies blocked out that are not available, however I have arrived at a location and the cookies I ORDERED were no longer available and there hadn’t been a way for them to be set aside. I understand you want everything to be fresh which is nice, but when people are counting on a particular flavor, it is a drag to arrive with the “treat” and it isn’t what they wanted. Overall: Great concept. Pricy or I would come more often but I do tell people about you and throw in the fact it makes for a great “something special” for those days you want to have (or surprise someone with) something unique. Forget it. Your survey submit doesn’t work. Thank you for offering to take our comments, Krystal

Extremely Disappointed. Ok so I never write reviews because I don’t want to be “that” person but this I thought was exceptionally crappy. Our first order was marked as “out for delivery” for nearly an hour and during that time the app sent us 10 different texts all from different phone numbers saying our order was in various conflicting stages of preparation. Then we were connected to our DoorDash driver who informed us that our order was going to be substituted for no reason seemingly halfway through his drive to our house. Baffling. And when we tried to call and cancel, they told us “we’re out of cookies.” Their app is a mess, it doesn’t seem to be coordinated with the actual store in any manner whatsoever either for inventory or delivery drivers. I’d assume you’d be better off going to their store in person but my expectations are abysmally low.

Amazing cookies, pretty great app!. I love Crumbl cookies, and the app makes it so much easier to get them and track the loyalty points I earn. You can get your cookies mailed to you, order them for curbside pickup, and even have them delivered to your home on the same day from a local Crumbl store. Just a heads up: if you order your cookies for same day delivery, they’ll be delivered through DoorDash (at least in my area). Unfortunately, you can’t track the order and the store has no way of tracking the order either, the app only gives you an estimate on when you can expect your cookies. If there was a way to track your delivery, that would make the app even better (hence the 4 star rating instead of 5)!

3 stars but. I gave them 5 stars because they are so good. But my first experience was a 3 star rating.. I am going to give them another try, because they were so good. I have 2 complaints; I am a shipping customer and did not know that shipping customers do not receive the honey butter icing on the cornbread cookie. Second, a few of my cookies in the 12 cookie box were a bit undercooked in the middle. I love soft cookies I don’t care for hard cookies but my cookies were undercooked slightly. Since they were so delicious I am going to give them another try (this time knowing that I will not receive my cornbread honey butter icing, their should be a disclaimer for shipping customers).

I was a little hesitant at first. I was a little hesitant at first from the first review, but I didn't have any issues. It was actually super easy to pick up my order. One of the cookies I had ordered was out by the time I picked the order up but you kind of have to understand that all the cookies are fresh and if they run out, that's just the nature of getting a fresh product. I'd rather get them when they're in their prime than have them set one aside that gets stale or something. Plus all their cookies are amazing it's no problem to pick something else its a chance to try something new and different. Great experience!

Good to the last crumb. The APP is easy to use. The cookies are always good. 2 things I wish for though is 1. That the Sugar Cookie was still available on the weekly menu because Sugar cookies are my favorite cookie and 2. That the Taste test cookie at participating stores was listed on the APP so I do not have to wait until I go to store to pick up my order because I always use the APP. I say good to the last crumb because I even eat the leftover crumb because that is all that is left when I get home with them most of the time. Hello family go buy your own I can tell you where they are located.

Overall great user experience but a lot of bugs. I may be over critical due to my mobile development experience. There are several bugs occurring within the app when clicking on the carryout button the action that is triggered is thinking you are clicking curbside which gives an alert to mention that curbside is not available due to being full than asks you to make a different selection. For the user experience this can be frustrating. Overall i love the layout and ease of signing up for the loyalty program and ease of sign up. I think once the bugs are resolved (i only gave one example) i think it has potential for a overall 5 star rating.

No contact delivery?. I love Crumbl and I love the delivery option, I use it a lot for gifts. I feel like I’m losing my mind because there used to be an option for no contact delivery? Please resume this feature and confirm delivery with a picture like other delivery services. Crumbl is using doordash for some deliveries and it’s frustrating to me, and I’m sure to the drivers, to have to wait at the door and chase down people by phone, if a gift is being sent to someone who isn’t home. I have no contact delivery in my account through doordash, but I prefer to order direct from a restaurant when I can. Crumbl deserves 10 stars but I don’t understand the point of the app if they’re going to use doordash and not even integrate the account information.

Ridge Park —BEST customer Service!!!. I went to order cookies earlier in the week from a local crumbl franchise (Avon) for a party I had the following weekend. I was told to call later in the week as they only needed 24 hours notice. When I called they said they booked up and could not help me even though I was told not to call until later in the week. I called Ridge Park to see if they could help and Landon had, hands-down, the best customer service I have ever had! He got it all worked out and was able to supply me with a very special dessert for my daughters graduation party! I will only order from Landons store in Ridge Park! Thank you so much!!

Wow!. I love baking and making cookies myself but the cookies from Crumbl are in a class by themselves. We went to the grand opening at our local yesterday and it was packed with people. Almost didn’t stop but decided to try it anyway and so glad we did. The cookies were warm and delicious. I was just as impressed with the efficiency of the ordering process. Very impressive friendly staff and had our order placed and received in two minutes. I think we had almost 20 associates cooking and boxing the orders. Just as important they had multiple cashiers helping take orders. Loved it!

Grand Opening Goodyear. Went for the first time to try a Crumbl cookie and went on Grand Opening Day at the Goodyear location. Place was nice and staff was polite and welcoming! The only complaint or suggestions I have would be to have samples for people to try. I thought for sure there would of been samples for people to try and decide on what cookie to buy and especially on first day opening but they didn’t and that was a little disappointing but I took a stab and picked peanut butter cookie to buy and it was delicious! But I really wanted to try their other flavors and I possibly would’ve bought more but didn’t want to take a chance not liking any other flavors. But will be back to try other flavors but I’m hoping they have samples out to try.

Sad update. Although the cookies are very good, I personally find it hard to spend $5 on one cookie. And the little ones which I think were $2.50 when I looked last are hardly a bite and you have to have those catered or something. You can’t just buy one. However, a co worker brings them in now and then and so I’ve tried many kinds. But I can’t review any with the latest update to the app because I haven’t purchased any. I use the app to know what’s current or to be able to identify what my co worker brings in. Not being able to review a cookie because I haven’t actually purchased the cookie is ridiculous. I do give my daughters cookies 5 stars though and I haven’t had to buy those either.

Lost our Order??. The cookies are delicious! Yum!! 😋 The store however could be bigger with tables and chairs to enjoy and wait. Need a sign that shows whose order is ready so people can see it and come pick up to avoid confusion. Customers are sitting in their cars waiting up to one hour or more for orders on the weekend. Yikes! Dangerous to have the girls running all over the parking lot yelling out names trying to find people. By the time we asked them inside where our order was they couldn’t find it and some of the cookies we had originally ordered were not available. 😢 it’s a brand new store so we get they are super busy. Probably need designated parking spots with number markers to assist in organization. Bet they would even sell more that way too! Wishing you great success going forward!

Why can’t I order for someone else to pick up?. The cookies are great. But, since you mow MUST use the app to order, you are stuck using their location sensor. So, if I try to order for my husband to pick up, the order never gets processed because the app “senses” that I am not close by. So basically, my husband has to go into the store and there’s a whole rigmarole while they try to find my order, because the system thinks I’m “not close by.” It’s truly ridiculous. There has got to be a way to reprogram this so the person ordering does not have to be the person picking up.

Great app but I wish .... I use app often for other locations but not my home or friends near me. So, great with the exception that if location is equal or even closer but the app closes a location I would prefer not do business with. I should be able to choose who I want to do business if within a certain amount of miles! Each location has there own dynamic and service level. I have 2 location with location almost exact, would prefer give my city (Chandler) the business and the app is set on the Phoenix location which I have had a bad experience with.. so I no longer can use delivery which isn’t fair for me as customer since the Chandler location is actually closer to me as well.

No way to edit or change order once placed.. I needed to make a change with an order. There is no option to do that on the app. Phones were never answered at the location even when I waited 15 minutes the first time and 45 minutes the second time. You don’t have the option to cancel an order on the app either. Delivery is with DoorDash and they couldn’t cancel the order. The store had to do it, but when you can’t get in touch with the store you can see how that would be a problem. On the app I scheduled a delivery for the following day thinking they reserve cookies for orders placed WAY ahead of time. I canceled me order bc they only had one type of cookie available and none of the cookies I ordered were available. When you have a delivery scheduled or in progress there should be an option to easily get customer service if needed. I hope the app improves.

Don’t like the app. My family LOVES Crumbl cookies! However, I DO NOT like the app. If I just want to check what kind of cookies they have this week I have to choose which way I want to place an order. I may not even want to order but just to check to see what kind they have but there isn’t a way around choosing a purchase type. If I choose curbside it wants my location. I understand that different places may have different cookie choices but if I put in my location I know it’s going to tell me there isn’t a Crumbl in my area (which I already know this). I just want to check the menu. Please fix this by having an option of current menu and be able to type in the city in Which you want to check or something similar. Thank you

So easy to make, even easier to enjoy!. When making curbside orders, this “cookie” loves the CRUMBL app. You know what you’re getting, due to the easy “load your box” service. Options are at your fingertips. No issues, even ordering today for a pickup tomorrow! The staff will find their day already mapped out, when the lights come on to start up the mixers and ovens. This business plan serves it up right. We’ve never been disappointed, which in these times, you want to feel good about supporting local. CRUMBL deserves cookie kudos. 🎁Now if there could be a return cookie box special. (Not for a while I’m guessing!)We’ll keep recycling them then. Thanks CRUMBL! You’re the sprinkles & frosting in our day.💖

Best cookies EVER!!!. Today was my husband’s birthday and since he already had a birthday cake, I decided to stop in Crumbl and grab a cookie for him. Wow! Was I blown away by the whole Crumbl experience!!! From the moment I walked into the store! Never having been there before, I was able to navigate through the experience at my own at ease. Upon entering I had no clue what to do, but it was pretty easy to figure out and the whole cookie tasting birthday surprise was beyond anything I’ve ever experienced!! Instead of purchasing just one birthday cookie, I got four; boxed beautifully for the occasion! What an experience! I will absolutely be returning and telling everyone I know about Crumbl!

Great Cookies!. It is a very interesting business! It’s efficient and everything is easy for the consumer. You can order from home or in their parking lot, tell them when you will pick up your order and pay for them from your phone. Your box of warm cookies will be waiting for you and you can either carry them out or have them bring them to your vehicle. The cookies seem to be a little pricey, but one cookie is a filling dessert and there is nothing much better than warm cookies and a glass of milk! The flavors this week were delicious! We got the four-cookie box with two Double Chocolate Chip Cookies, one Brownie Batter Cookie and one Reese’s Peanut Butter Cup cookie.

Thought customer service would be better…. My hubs and I did an Internet order, waited a bit then went into the store. First - I understand playing upbeat music to make the staff happy but seriously, rap music and tunes that NONE of the customers were enjoying was playing so it was obviously the staff’s choice. Second - my order could not be found ??? but I had already paid online. Waited and eventually my order was found and then prepared but I was never offered an apology for the wait. Nobody thanked me as I left and if the cookies weren’t so good, we wouldn’t go back.

You cannot go wrong. I love to check the app on Mondays to see what’s new at Crumbl, I don’t know how they do it but the flavors are always so inventive and always so delicious! My personal faves are Churro and the classic Milk Chocolate Chip… if you love chocolate cake any of their chocolate based cookies will be a win for you, anything cinnamon or vanilla and flavor of theirs is a winner for me! This is a great treat to bring and the cookies are huge and cake like so bringing a box of four is good for sampling for 6 people who don’t want to go totally crazy…. But, you could eat a whole cookie if you were dedicated lol. The app is awesome. I like to order ahead for curbside and earn points!

The cookies were good enough. We received a box of cookies as a gift. As I had never heard of crumblr I looked them up and loved the story. The problem was the customer service. The box came with the names of the cookies but no ingredient lists. My husband is highly allergic to tree nuts, so not having the ingredients can be scary. I checked the website and they only had the ingredients for the cookies of the week, which only included 1 of the 4 varieties we received. I texted the company advising what I needed. I was directed to the website, which once again only had the weekly cookies on it. I texted back explaining I needed ingredients that for cookies not on the website. I then received a list of cookies that can be delivered, no ingredients! So despite the cookies being very good, the customer service was a huge let down. I’ll just keep baking my cookies.

False advertising. The app says that despite the specific weekly menu you can always order their signature chocolate chip cookie. I called the store to check as there was no place to order the chocolate chip cookies and they confirmed you could and made a note of it in the store along with asking me to make a note if it on the order. A few minutes before delivery the store called and said they didn’t have them and it was not an option and I had to pick a substitute. This was a birthday present for my daughter and she loves the chocolate chip cookies. I never would have spent this kind of money on cookies had I known I couldn’t get her favorite kind. The website should not state the option if it isn’t true.