Home Fitness Coach: FitCoach App Reviews

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Not renewing. I found Fitcoach on Facebook about 8 months ago, and I couldn’t be any happier about the app. What I loved the most what’s the fact that I could customize my plan, and the app would recommend what was good for me according to my needs but at the end, it was me making my own choices. With the latest updates, I noticed that the app selects what it thinks I should do, so I just stopped using it as much as I used to. I cannot make my own choices in terms of what kind of workouts I want; it asks what’s my goal and then shows me what are the “required” workouts according to that goal. I cannot do jumps or running because of my plantar fasciitis, so at the beginning I could just skip the cardio part and do yoga and strength, for example. Now I’m only able to select the level and the days of the week I want to work out, but cannot choose the workout type I want, so I had to find another alternative. Not renewing my subscription.

Continues to bill after cancelling. I haven’t had time to use this app the way I intended to and cancelled my billing and deleted my account months ago. They continue billing me setting off fraud alerts on my card. Stay away from this app/fraudulent company. Update: their customer service apparently didn’t read my comment, because I cancelled my subscription on their app and deleted the account, and they STILL continue billing me and have not responded to emails (the only method of contacting them). Their app shows I have no active subscription and they still continue billing me. If you google this company you’ll see a lot of complaints about the same issue I’m having - them intentionally making it difficult to cancel subscriptions and continue billing people despite cancelling and deleting accounts. I’ll be getting in touch with my bank’s fraud department over this company and whoever I have to at apple. Note: these frauds state in their profile they bill you via apple, but they use third party billing so apple can’t directly address their fraudulent billing.

Watch the Auto-Renewal. I made the mistake of not canceling the subscription after realizing the app was not really what I wanted. As others have pointed out, the company does not send out notification of renewal. I cancelled the subscription upon receipt of payment notification for the auto-renewal and immediately requested a refund. Based upon the fine print, they would not offer a refund. However, they did offer lifetime access to the app without additional or recurring charges. While others may not have an issue with that, I have to question the value of the company’s product if they are simply willing to give you lifetime access without additional charges after charging for the auto-renewal. Why not just offer the app for purchase without subscriptions?!?!

Improvements Needed. This app has great body weight workouts of increasing difficulty, but it really needs more ability to customize the daily schedule of workout plans and input other planned exercise activities. I regularly swim, kayak, lift weights, and ride a bicycle, and there is no way to input those workouts into this app, so it assumes I am not working out at all if I don’t do the workouts within the app every day, and it makes the workouts too easy for me. More importantly, I have a herniated disc in my back and a bad knee, and I cannot do exercises that involve jumping or jogging. This app really needs a feature that allows people to note injuries that prevent certain exercises or require rehabilitation so the app can recommend only exercises that are safe for them. As soon as you increase the difficulty level of this app, most of the exercise routines involve jumping and jogging.

Horrible Company. Don’t Spend Your $$$ Here. I made an accidental purchase online. I intended to buy for 50-cents a trial. After clicking through several pages online, there was a big green button that I thought meant I was done. But it actually said “skip trial and subscribe.” Underneath was a little link that said, “No thanks. Keep my trial.” The green looked like a green light, and it confused me. The “no thanks” confused me, but that was in fact what I wanted. All I wanted was the 50-cent trial. I did NOT want to spend $129 to subscribe. I contacted the merchant within 5 minutes. They refused to refund me. Then they told me if I used the program for 14 days and didn’t see results, I could get a refund. I did so and provided the screen shots they specified to qualify for the refund. The 1st response I got was, “we’ll investigate your case and get back to you.” Ummmm, what’s to investigate? I had followed their instructions and provided the proof. The 2nd response was, “As an exception, we’ll process your refund,” like they’re doing me some huge favor. MAJOR hassle. HORRIBLE experience. DO NOT recommend.

The app was ok, but the billing looks like a scam. I subscribed with an ok discounted offer to try the app. I'm sure I turned off automatic subscription renewal, or at least I did not explicitly turned it on. The workouts were fine, but it felt nothing like a personalized plan, just a bunch of programs I selected it never felt real to to everything they suggested. I stopped using an app after a while. To my surprise they charged me more than $50 automatically. I tried to reach support for a refund, but it was not successful. And now three months later I'm facing again $50+ charge on the subscription I cannot cancel! When I'm clicking in the app on "Cancel subscription" it just opens the page which states the subscription is active WITH NO WAY TO CANCEL IT. And here I see many of such reviews, so I'm not alone being scammed. Shame on you, developers!

Over 40 and just what I needed. Finding this ap has been a game changer for me. I have been a stay at home mom for years. I have never been one to consistently work out. I have done the workout videos once in a while but nothing ever stuck or just seemed more like a job to find the time and set up to do what I needed too. Hitting 40 I had some health issues and my metabolism also slowed way down. This ap has been a blessing to me! I have a work out mat in the corner of my bedroom, I put my phone up on my dresser and I am good to go. I love i can do so much in 10-45 whatever i want to do! I can change my workout around, add my apple music playlist for sound inspiration, and have a coach talking to me to make sure i do the exercises just right! The hard stuff goes fast because each exercise is timed or counted and so many things i am thinking i can hang on for 40 more seconds! I dont really follow the diets as some of the recipes are just stuff i do not have on hand, but I am so inspired by the set up of workouts that part does not matter to me. I had a glitch when i got my new phone and the customer service was excellent getting help to straighten that out. If you are thinking about it, just do it! It is so worth it!

Bad customer service. I signed up for this app but it was too difficult at the time. I did not cancel as I thought I could use it later. This was not the case. I was charged a renewal fee without any notification from FitCoach. Their subscription is not managed through Apple subscriptions do it did not show up when I log in each month to make sure I am not paying for something I no longer use. The company did not send out an alert of a pending renewal via email or the app. When I did get an email of being charged almost $50, I immediately canceled my account and requested a refund. (By the way, the website address given in their charge confirmation email is ridiculous as it says to login there but here is not a place to login). I was denied a refund even though they can see I have not used the app nor was warned of a pending charge. I know that I signed up but an ethical company would send out a reminder email of a pending renewal. This was not the case and should have been done, especially since hey do not run their subscription through the Apple store like most apps.

Still waiting….. I am confident this app content is helpful based on the reviews I see. My negative review has to do with how they conduct their business which I believe lacks customer responsiveness, integrity, and fairness. I had a subscription that I did not use, and the renewals are on auto renewal. I received an email of my auto renewal, and immediately went to cancel the subscription, and following the process given to contact the app owners sent an email to their support as well as a message within the app requesting a refund of the money just charged me for the next three months of use, which I was not going to be using. I received an auto reply saying customer support was busy and would get back to me on my email, as well as a separate “sorry to see you go” message. I’ve seen no response to my request for a refund, and I’ve sent another message, and still 12 days later no response. Since this app is not through Apple, but directly with Fit Coach, you have no assistance with customer service nonresponsiveness, or issues with integrity of fair business practices. My lesson is you should be wary with allowing this Fit Coach business to process your money based on my experience.

App is ok but subscription/billing is shady. I don’t like subscription based apps especially when I have to pay before I decide if it works for me or I like it. I decided to pay for 3 months, but made sure to cancel the autobilling for the next charges. When the 3 months came around, I got an email that the charge was being autobilled the following day. I immediately went back in and sure enough the autobill was “on”. I once again removed the selection as I had stopped using this app, however the effective date was for this showed 3 months out! Even though it stated the service would he billed the next day, the charge had already been placed on my card and the company refused to refund my purchase. They did offer me free service for life for paying another 3 months… I refuse to support a business that scams people and offers you to select not to be automatically billed for the service yet somehow still bills you early so you’re stuck paying. This is a terrible business practice and I reported this as an unapproved charge on my credit card. Shame on you, even though the workouts were fine I will never be a customer after this experience. There are plenty of other apps out there.

Please be careful and read the small print. I didn’t have a chance to use this workout program. I signed on under a discounted rate for a month. It started right away on a day I couldn’t use it and wouldn’t let me go back to start from day one. I decided it probably wasn’t the program for me. I didn’t realize however that it had signed me up for a monthly subscription. I was charged for the next month at double the price. I wasn’t given a heads up that the subscription was about to continue at a higher rate and instead was account was charged. When I emailed customer service stating that I wasn’t able to use this program and could they please refund the new month that was charged as I was unaware the subscription was continuing…they absolutely refused to give me my money back. And are still refusing. Please make sure you are aware that you are signing up for a subscription program and that after the introductory rate, the price will go up! Absolutely terrible customer service!

I didn’t quit. This app has helped me stick to the healthier lifestyle I choose for myself. I am the person who will repeatedly start a new habit and then quit after 2-3 weeks. Not this time. I’ve been doing these workouts for almost two months now, without skipping a day. Some days I do just 1 workout, some days I do 4, but I do SOME THING every day. These workouts are short and sweet, just the way I like things, so it makes it easy for me to stick with it. I am so glad I found this app! I’ve been sharing it with all my friends! Thank you FitCoach for changing my fitness attitude!

Great app. Janky payment process.. First, I love the app. I’ve always had a daily routine of push ups, etc but was getting bored with it recently. So I gave this a shot, and it’s working great. Good exercise variety, good instruction, and a well-designed app. So, after my one week trial I’ve decided to buy the annual plan. But, after chatting with support (which was very quick to reply), I’ve been told it’s impossible to switch subscription plans. So I’ve had to pay an extra $10 or whatever for next week. And when that ends, I’ll have to go start a new account (i.e. lose all my data) and open a new account with an annual plan. So, great workout program and app in general, but the e-commerce side is lacking.

Change the instructions and timer beeps. I like this app a lot. It does cost money, but if you don’t have a gym membership or prefer to workout at home, it’s a great way to stay in shape. I’ve used it for about a year on and off. (I usually walk or swim for exercise.) The new update changed the volume to include both the warning timer beeps and the instructions. I can’t stand listening to the instructions every time, but I need the beeps bc I don’t stare at my phone during every move. It’s really hard to have proper neck alignment on a side plank and keep my eye on the phone so I can tell when to move to the next position. Please have an option for just the beeps without the instructions!

Kept Freezing. I have been looking thoroughly for an app to help me lose just a bit more weight and tone my body. I saw this app on Instragram and thought, “Hey this is awesome!” “I can try this!” Well…here is the reason why I gave it two stars, things were going well till the past three days. When I pause it, it doesn’t let you go back to where you started. It kept freezing. Then I would try to go back to the beginning, and it wouldn’t let me. It goes jumping to the next workout. Then when I FINALLY have the chance to workout, it starts playing then freezes at 20 seconds. All the workouts freezes at 20 seconds. I was like “UGH!” I wanted so much to do this!!! 😫 Lastly, I’m trying to find a place where I can communicate with the app, to address these concerns and so I can have a refund, to no avail. So now I’m stuck with an app that I am having issues with. So disappointing. 😞

Great for beginners. I feel like this app is really helping me stay on track with my fitness goals, bc all the exercises are already planned for the week and I confident the app has chosen exercises I can manage. After each exercises I am asked about the difficulty, depending on the answer they give you an option for easier or more challenging exercises or stay the same. It’s been about a week so far, and really having the exercises picked out saves me so much stress from researching exercises and trying to figure out which ones my body is capable of right now. There has only been one I looked up a modified version of. Another awesome point, the exercises start by explaining how to perform it correctly and breathing techniques, there is encouraging comments throughout recording that makes me wonder if they can actually see me 😂 like it’ll say “you got it, that’s the right way to do it” right after I have adjusted my position. Timing is good for sure from commentor lol Looking forward to getting in shape! 💕

Ok at best. Disclaimer: The developer refused to issue me a refund. I have been using the app for two weeks, I was not really enjoying it, and I found it to be buggy. Several times and exercise would not load, and once the timer froze while I was doing a FaceTime exercise, so I didn’t even realize it for privacy 30+ seconds. I had not taken any screenshots of the issues, and because their policy states that use of the app must be “impossible“ that I did not qualify for the refund. I got this app to hopefully supplement another app I use and love with strength exercises, but the experience was just low budget and unsatisfying. Pros: - variety of exercise groups: strength, cardio, stretching, yoga, etc - groupings are typically short, so easy to fit in to your schedule throughout the day - decent strength exercises (body weight) Cons: - as noted, app was buggy - felt low budget: app is essentially iPhone only, so even if you use it on an iPad, it’ll look like you’re on your iPhone; videos aren’t super crisp, not always easy to understand the exercises - super cheesy words of encouragement spouted at you in a robotic voice with no option to turn it off that I could find Recommendation: Down Dog HIIT. Very customizable, feels super high quality. It’s my go to.

I honestly love FitCoach. Coming from a woman who is more on the bigger side, this app has helped me a lot. Of course I change my eating style as well, this app has so many meal choices to pick from. The work outs are honestly perfect, my settings of course were on beginner and like anything they were hard at first but the app builds you up to start going into harder work outs. There’s also a woman on the screen to show you first and gives you little pep talks, its nice to hear those on the works out you want to give up and then all a sudden you hear “your body is worth it” and it just reminds you why your doing this! Ive use this app a little over a month, and with these work outs and meal changes Ive lost so far 5lbs. I had some technical issue with the app but the developers got back to me right away and help me with everything. You wont regret this app, I paid for the year and it will help you stay dedicated to get to your goal!

Great fitness app!. The workouts are great — not too hard but you feel it for sure. I really appreciate the notifications as a source of motivation. I do wish the meal planning was a little more thought out. For example, it’ll tell me to have toast but then I won’t see that in other meals for multiple days so what do I do with that loaf of bread I just bought?! That aside, I have been seeing some good results even when I make my own substitutions in situations like that (I can’t stand wasting). I appreciate how simple the app is, it is pretty straight-forward — just follow the plan. It is really nice to just stick to something and see it actually working.

Worst working out app of all times !. Whoa, it’s 2023 and it’s hard to believe that paid apps come with totally incredible glitches that instead of motivating people to truly work out end uo being a waste of time and energy. Even 2000’s aerobics dvd’s will be more coherent and useful than fitcoach. also, they DO NOT honor their customer satisfaction and guarantee and it’s been over 2 months that i’ve been trying to get my money back as i have found this app very complicated and non sensical to use. save yourself the time and money. **** UPDATE: hilarious and quite offensive how they pretend to be following up these issues. No, by replying here in a forced and dishonest polite way you guys are actually not solving the issue. I obviously contacted your incompetent team and after 15 emails i decided to report this directly to my bank as none of you truly LISTENED my concerns and had a way to solve and mend. absolutely not interested in dealing with this anymore again. what a greatest disappointment having a “health” app playing with the mental health and stability of their clients.

Scam. Whoever is behind this app is a scammer. They make you purchase the app “on sale” to then subscribe you and make you pay about 55 dollars “subscription fee” without letting you know. I navigated through the app and in just that one day I had so many issues I just decided to loose the $28 I had paid and deleted the app. About 2 months later they charged me an additional $53 WITHOUT USING THE APP. I reached out to them and they refused to refund me and you cannot even cancel the unauthorized subscription. There are no buttons nowhere for you to get out of that. Please read all of the negative reviews and you will see that everyone has complained about the SAME THING. The reviews with 5 stars are all bought they are NOT real. Also, they will respond to your review by saying “contact us for a refund” and its not true they will NEVER refund you instead they continue charging your card without permission.

This is the app I’ve been waiting for 🙌🏾. Hi everyone, first of all I am not the type to write reviews, I usually just go with everyone else’s opinions, but in this case I can’t not leave one. I’m only one day into my free trial but I can already tell this app is fire!! I give it a top score solely for the workouts. Whenever I try to go along with regular exercise videos I can never keep up and I never feel like I’m doing it right anyway. The app first shows you how to do them and then you complete them at your own pace (and you can see your little character doing them too). There is no feeling like you're behind and they tell you how many reps to do of each exercise. The meal prep part of the app on point as well. Especially if you’re like me and have no idea how to cook healthy. You get step-by-step instructions that are super easy to follow. Also, you get to choose how you want to work out. You say what your target area is and your exercises are aimed at that. I hate feeling like certain exercises are pointless, you know? All in all, this is a really affordable program for anyone who doesn’t have a lot of time and doesn’t want to go to the gym!

EXTREMELY DANGEROUS. WTH??? This popped up, and I thought, eh I’ll see what it tells me. I’m 47, 5’5”, and 125lbs. I said my goal weight is 125, but then It showed a graph for my goal, OF NOT LOSING WEIGHT! The picture of “now” and then “after” their program, is absolutely triggering to people w/ eating disorders. I don’t have one, but my daughter suffered for 10 years. If she would have seen the “plump” figure representing the “NOW” version of herself…that one picture could have had disastrous repercussions for her. Her BMI was 13.2, and it showed me the same line graph to lose more weight. Extremely dangerous. These apps need to fine tune their weight loss programs. I was shocked when I put my daughter's current weight in, and I decreased her weight , to her absolute lowest weigh in. It gave her a plan! It should have said something like, “I’m sorry, but according to your BMI, you are underweight, so these plans are not for you. Do you need to speak w/ someone? We have staff who’ll listen.” Or something like that. They should think about those w/ eating disorders, and ensuring they aren’t encouraged to lose more weight.

DO NOT GET THIS APP. First of all I got this app and then never used it, so that tells you how good it is. But this review is because they run auto-renewal like a scam and according to the customer service agent I communicated with, they do not “refund any transaction once it has been made.” The problem is this app doesn’t give you the option to cancel your subscription through Apple Subscriptions - trust me I checked - and they don’t send you any notification email prior to auto-renewal giving you a heads and also providing information on how to cancel. So they are basically creating a system to charge as many people through auto-renewal as possible …… and then to never offer refunds?? Save yourself the frustration and find a fitness app and program that actually cares about customer service.

Please Add Screen Mirroring Capabilities. Started using this app today and think it will end up being a fantastic tool to keep me motivated, but upon opening it today and trying to use it by “screen mirroring” with my smart TV, nothing would work. I thought it was the app altogether so I came to the reviews and saw someone else with the same issue. When trying to connect the phone to a smart TV and begin the workout it brings up the “get ready” screen but will not play the video. It would be so much easier to follow along from the TV than having to look at my phone for each exercise, especially with some of the floor exercises where I have to reposition my phone from the coffee table to the floor so I can still see it to know what the next move is. Other than that, so far I really like this app and hope I stick with it.

Won’t work for me… I need more motivation/accountability. I work out regularly & I’m always interested in new workout options. I also lean towards thrifty. I stumbled across FitCoach very late the other night & ended up downloading it in somewhat a rush due to a purchase timer tied to a discount offer that appeared in front of me as I was trying to sort out how the app worked. Initially, I had 9 minutes to decide & something like a 34% discount. Based on the limited info I had access to, I thought the app might work for me but it wasn’t much info & I wasn’t sure. Then, at about the 6 minute mark, my discount offer increased to something like 50%. I continued to scramble for info & at about the 3 minute mark, my discount offer bumped to 61%. With the clock running out & feeling ridiculous for holding out for more info, I clicked the button to proceed, paid & went to bed. When I woke up, I downloaded the app & dressed for my workout. I tried a couple of the ‘sessions’ & immediately realized this really isn’t going to work for me. I would like to cancel and receive a refund but it doesn’t seem like that will happen. I really need to remember what it is that we all say about things that seem too good to be true… and beware of good $ deals! An unused good deal is not a good deal.😕

Disappointed. I was super excited hoping for it to work as a young person that’s overweight and hates their body and is super uncomfortable in their body and has a hard time keeping track of weight loss, weight gain, and health in general. Looking at the whole beginning test thing to see where your at was promising but when I got to the end and saw I had to pay for a monthly subscription I was devastated because the only money I get is a small weekly allowance from my parents that’s used for other things I would’ve been fine if they did extra things you would pay for in the app but a monthly subscription right after the test was just disappointing and annoying I understand since it’s a free app that it needs to get money somehow but they very well could've done it where you pay for extra plans. But this made me really sad to see because it’s so hard to find good weight loss apps and I can’t even figure out if this one was good or not 😕

Bugs. This app has had bugs since I started several months ago. However this last update has made the app pretty much unusable. The countdown bar rarely ever moves then most of the time you have to manually advance to the next exercise after you time the exercise yourself. Then a lot of times the app freezes and you have to close it out and restart and then scroll through to find where you left off and hope it doesn’t freeze up yet again. I paid 69 dollars for something that I can hardly ever use the way it’s meant to. I canceled my subscription and won’t be renewing it when it runs out. I found an app that offers most of the same things however so far it runs flawlessly UPDATE: The app seems to be fixed now. Hopefully it will stay fixed with future updates.

Stay clear of this app if you don’t want to get injured. I got very excited about this app and the customized program of exercises. But after the first day - I did the assigned three session (cardio, stretches and 7 minutes) -I injured my lower back so badly that I’m unable to function, I’m in so much pain with every move the following day (I’m writing it on the second day). I’ve been exercising my whole life, doing both group and individual fitness programs, but I have never experienced anything like this! Who designs these exercises?!? They ask you questions like “do you have serious back problems?” and then assign you exercises that WILL give you serious back problems! Moreover, the ads showed the app as demonstrating which muscles work in each exercise - the app does no such thing. Also, it’s impossible to cancel the subscription! You have to fill out a questionnaire, then get a message “subscription was not canceled,” and then it freezes. I’m waiting to hear the customer support. This app is a scam. Do yourself a favor and stay clear of it. It’s dangerous to your health. So disappointing.

PLEASE EXPLAIN HOW TO CHOOSE OTHER MEALS. I just purchased this app. I purchased the yearly subscription. I decided I was going to explore the app to see all it has to offer. At first everything seemed great, up until I got to the meal portion of it. It says there’s over 500+ meal plan offers. That’s incorrect & yes I’ve counted. 33 meals for breakfast, 33 for lunch, 33 for dinner, 63 for snacks. Not to mention, I CANT CLICK ON THE MEALS I WANT TO TRY. I’m not sure if there’s some kind of a glitch. It popped up once or twice for 2 of the meal plans; never again afterwards. I need someone to respond back to this, fix the bug or tell me what I’m possibly doing wrong besides clicking the meal I want. I’m down to try the workouts and give this app a try but if I need to go out of my way to find the recipe to the meals provided then it’s not worth my money. If this problem can get fixed, I’ll be more than happy to do an honest review after SUCCESSFULLY trying the FULL POTENTIAL of this app.

Scam -Be Aware. This app charges several international fees during the free trial. It also has a link to cancel subscription that leads people to believe that by clicking it you can cancel your free trial. However, it is a trick and if you contact support they will tell you that by reading the fine print you will see that that is just a false link and that you have to email support 24 hours prior to cancel. You cannot cancel online either. If you reach out, they won’t cancel it. So be very careful of all the charges and the ways they attempt to trick people with cancel subscription links that don’t actually cancel your subscription. They will however take your money and then offer your a free lifetime subscription after the first year with no refunds… In terms of the app. It is a simple version of others out there. It tracks input and has a selection of animated workouts. I have tried and used some great apps that are personalized. This one is not advanced as those but cost more.

Terrible customer service and rude. This ad is super busy and there’s way too many features in it. It makes it very difficult to navigate. When I tried to reach out to customer service they are actually very rude and they can care less what the customer is struggling with. It is not necessarily that the app has glitches it is just that it actually has way too much information going on. And unfortunately I have to give this one star because the customer service is probably one of the worst I’ve ever seen in my life! They can care less! Quite rude! I have to dispute my subscription with PayPal and the App Store. The company said they don’t care go ahead and dispute it. I’m not sure it’s even worth the argument for just $30… Beyond frustrating! There are a lot of apps out there that can help support fitness goals and overall health improvements. This is definitely not one do use!!! Absolutely do not use this app!

The only way to communicate. Warning to others that make any in app purchases. I paid for a one time fee—not subscribed—and after the 3 month period they tried to charge me again. I didn’t really get anything more out of this app than my own schedule and gym membership. Figuring they “accidentally” tried to charge my card (they came up as a fraud alert) I went to the app to cancel. Well, too bad, you can’t. Can’t from their app. Can’t from a website. Heck, you can’t even find a “comments or questions” area. After digging a little further I found that I am far from the only person this has happened to. So yeah, I have to communicate through a 1 star review and I just got off the phone with my bank. Cancelled my debit card. My bank considers this company as predatory and that’s why the fraud alert came up. Feel free to reply and explain how we are to navigate through your mess of a program. Thanks but no thanks.

It’s a scam. Never used app but got charged $53. I never used app and never even downloaded app, I completely got surprised that got charged $53 today. Wrote to their support right away, they would not cancel the renewal and give refund. Very unfriendly customer service. Be aware! I must have carelessly tried “free” trial, but I don’t think I signed up for auto renewal. It’s a scam! The customer service said “note that uninstalling the application/not using it/erasing personal data in the program will not lead to the cancellation of the subscription plan or the billing cycle. the subscription may be cancelled only by users themselves in the 'User Account' on our website or upon making a request to our support team. Kindly note that the cancellation request must be submitted at least 24 hours before the next billing cycle to avoid being charged for the next period of use.”

No support. I downloaded the app for the free trial, and was instantly directed to select a subscription. I chose the one that made the most sense for a long-term savings, and tried the app out for a couple of days. I was not happy with the way it was forcing meal options and intermittent fasting rather than just the one through 30 day exercise routines as suggested on the advertising. So I went into my subscriptions through my iOS and canceled. The problem is it didn’t flat cancel, even though I was within the trial period. I emailed the app support requesting confirmation that I was canceled and just received an automated reply. I emailed again a month later stating that I was concerned because I didn’t see a flat cancel option even though I did the steps that they told me to go through, and did not get a response. Today I called Apple support about it and they are telling me that it has now been too long. I should have reached out for support sooner. So then I decide to just log back into the app and see if I can just find the exercises. Ha!! They said I am not able to access because I don’t have an account….even though it’s paid for a YEAR!!

Disappointed that I can’t continue. I absolutely love this app. I got it for a trial period for a little bit of money. I can’t remember exactly how much. I absolutely loved it. It keeps me going and I use it every day. I love how the exercises can be tailored to what I need. However after the trial. It charged me $29 plus some international fee. I really can’t pay that much money for an app when my local gym charges $10 a month for all the equipment I could possibly need. I just can’t justify it. But I am so disappointed because I would rather use this app and work out at home. I just wish it didn’t cost so much. I had no problem with the cancellation.

It’s good, but could be better. One of the hardest parts about getting back into shape is just getting started. While the programs do provide timed countdowns and a general percentage complete of the session, I could not find the list of activities that today’s session would cover. If there was an overview of the workout plan at the beginning, it would help to set expectations and know if the hardest part is over or if it’s still coming up. Nothing is more demotivating than to put in 100% early on, only to fail at the exercises you most want to complete because you went out too hard. Just asking for the same kind of plan a coach would go over at a team practice.

Dont Call me FLABBY. I was stoked to try this app until I started the questionnaire. It forces me to choose my body type, “Regular, Flabby, or Extra” sorry but this is problematic. “REGULAR” in your eyes is YOUR NORM. Its not the norm for a majority. And to have someone call themselves “FLABBY” as a body type is forcing them to see themselves as that even if they never thought that about themselves. I am curvy and worthy, I dont dare call myself flabby since being on a mission to love myself. Also using the term “Regular” your implying that anyone else who is thicker than regular is not regular or normal and that is absolutely problematic. I am a health coach and I would never call my client flabby or extra, perhaps you all need to change your wording so people dont self hate. Choose words that are encouraging to someone on a self love and self healing journey.

Bummed. I wanted to love it.. Let me start off by saying i don’t hate it. It’s straightforward, I enjoyed the workouts I did. But I don’t like that I couldn’t reset my workout plan after I customized it. And that was the least of my concerns when I realized I couldn’t target a workout based on muscles or a specific area of the body I wanted to work on. That was really the main purpose for my purchase of this app when I saw the video ad on Insta, and how you could select a specific target area and choose related workouts. However, you can only select certain types of workouts. Not necessarily targeted for muscle groups or areas of the body, but more-so “strength,” “yoga,” “HIIT.” Am I missing something? I’ve gone through all the filters and settings possible and am just really glad I only spent $20 for the 3 month and didn’t waste more money on a longer subscription. I only used the app twice due to not being able to use it how it was advertised. 🤷🏻‍♀️

Highly Recommend. I hate working out and I can’t do it with any great form or style. This is literally the only app I feel gives me the guidance and motivation with quick, easy to complete on the fly, workouts. I’m slowly making them more and more difficult. Easing my way back into being more healthy and happy. This app has been instrumental. It’s not about perfection, it’s about progress. And even doing just a little workout each day is better than none at all. And once you find the rhythm you’ll want to do more and increase the difficulty. I’m see results, they’re slow, but I’m also not setting unrealistic goals for myself. Slow steady momentum forward will eventually lead to the life and improved health you’re looking for.

Really cheap towards people.. They purposefully give a no-grace policy and no upcoming payment renewal emails after a $0.96 payment made 3 months prior, to sneakily make money off of people and then intentionally set it up to place the blame on you because you didn’t read their fine print that no one reads and that they know no one reads. “Give people something for $0.96 and then don’t remind them of the upcoming payment they will have to make in 3 months because the $0.96 is so miniscule they won’t remember and we’ll get an easy $50 off of them by implementing a “no-grace, must cancel 24 hours in advance or you’re stuck paying another 3 months” policy. I am a very lenient person with companies, but I’ve had enough with companies as these whose only care is to make money off of people however they can get it, regardless of how mortally/ethically right/wrong it is and how they’re treating their audience (which isn’t me).

TERRIBLE CUSTOMER SERVICE. I cancelled this app after my first month bc it didn’t count my steps correctly and would not work with my apple health app. I wanted to use it with my daughter to help us both tone up and get fit together. I was absolutely worthless. So I cancelled after my first month. Only to find out that it automatically renewed for another month. When I saw the charge come through I contacted customer service immediately to request a refund, as I had no use for the service and didn’t even have the app. I was told basically, sorry but we have your money and can’t do anything. But they promised they wont charge me again. Guess I’ll have to wait another month to find out if they were telling the truth bc they sure didn’t tell me the truth last month. Awful service. Worthless app. Save your money bc they’re gonna keep charging you.

Impressed. I am a naturally skinny person with bounds of energy. At 37 years old that doesn’t mean I am in shape, and am a novice. My lungs and muscles are weak, but I do build muscle and endurance quickly. This was the PERFECT app to get me moving every day. I can say after two weeks I am the max level for all the workouts, so while I will not be renewing the subscription and finding something a little more challenging, this app was immensely helpful for me. The clock and the timer on the workouts kept me motivated. The seconds between work outs allowed me the rest I needed, or time to put in a few more reps if not challenging enough. Long story short, thank you. I am impressed, and feel incredible.

Rubbish App- doesn’t load. The app takes a very long time to load whenever it is opened. I installed and reinstalled- and it opened right away- but the next day same issue. Once in- the app seems lovely- though the weight is only in lbs despite selecting metric. Also I couldn’t find a way to do a more advanced workout if it wasn’t on my agenda. The food is crazy- no way you can cook that stuff on your average pantry or even lifestyle. And no way to log your own food or connect to a different food logger. So if you think you can get the 30- day back- we’ll you probably can’t because you can’t follow all the aspects of their plan. They also immediately expect a 10,000 step goal and the workouts- rather than doing an adaptive step goal based on average steps. The excercise videos seem well paced And helpful- but better on a tablet or a tv connection as it is hard to see. Would be nice to pay extra To connect With a real coach to check form etc. It also has no way to add or even view Data for the day before- like if I forgot to push the fasting button. The workouts only count if you do their workouts.

Needs more options.. I installed this to help me get more fit/toned. Im normal size 4-6. I just need to get toned and strengthen muscles for my bad back and knee issues as well. I also installed this to help figure out a way to help my husband loose weight. He wants to, but needs support. My cooking is what can help as well as if he can join me in yoga and such. This app is bad in the ways that I wish you could manually input side workouts...like your own workouts or swimming sessions. I've been swimming lots lately, but the app just thinks I'm being lazy not taking enough steps or not doing some workouts. The voice with the workouts is annoying. Dumb phrases nonstop. Also wish I could cast them to my tv instead of watching off my phone. Im a mom of 5 kids ages 3-14. I get tons of exercise all day, but the app doesn't know that. I go up and down stairs a lot. I don't always have my phone on me to track my steps if Im not wearing pants with the right pockets. Don't care to gt a fitbit. This app doesn't track water intake or have that helpful of recipes from what Ive seen so far. I purchased a year subscription based off of reviews and saving money in the long run. Again this is really for helping my husband. I don't really need it that much. I need to use apps along side this if Im really going to do well. Wish this app had more.

Disappointed but thankful. I was originally going to rate as a single star, however, customer service via automated messaging upon submitting feedback through the app, made subscription cancellation and receiving a refund a smooth process. My original critique follows: Into my second day using the app and in the middle of a workout session, I needed to pause it temporarily. I accidentally pressed the other button on the right that ends the session. A simple “are you sure you want to end?” would have been a standard UI choice here but more importantly, after ending the session, it is closed for the day as if I completed it and I cannot reopen it to actually complete the session! Such a simple lack of functionality is very poorly designed. Additionally, the ad that initially intrigued me on Instagram showed visualizations of exercises that target specific muscle groups, however, no such visualizations seem to exist in the app itself. The advertising is deceptive. The sessions are very straightforward and great for on the go, convenient use. However, the exercises are displayed visually through video and audibly through naming the exercise, without a deeper narrative instruction of how to execute them - this is fine as an experienced mover but I can see how this approach could lead to injury without more proper technique instruction. I think the app is promising and could use refinement as indicated above but am thankful processing my requests went smoothly.

PLEASE READ BEFORE CONSIDERING!!!!. PLEASE READ BEFORE CONSIDERING!!!! I signed up for a week trial and paid for it. During sign up they asked if you wanted to sign up for six months and I hit the “no, just the trial” button. (There was also misleading information about the app being $30/mo) All the confirmation I got from them was proof for the trial I paid for, nothing about the T&C or what I was getting, NOR a reminder of the renewal or that a payment of $149 was going to be taken. Subscribing me to 6 months and not the $30/mo on top of that? Very odd. I contacted them within the hour of noticing the charge and they refused refund. Their app/website is not clear at all, many people are having this issue. Not to mention all the in app purchases needed! I just want others to be informed of the hassle that you will seemingly be getting tied up into.

Not satisfied. I purchased this about 3 months ago. The app would not connect to my tv. I don’t like having to look at my phone to watch the workouts, I like to connect to my tv so I can really watch them. This app does not let you do that. I forgot about the app after that. I notified a charge in my bank account and it was for them. I contacted them because the billing was from a name I haven’t heard of. They did cancel my membership for me, but apparently I didn’t read the fine print on the refund policy. If you purchased through the app you can not get a refund but if you purchased it online, you can. If the app was better, I wouldn’t mind being charged that, but since it’s not, I am not happy about it at all.

Not Worth the 💸. I purchased this app about 2 months ago and it's been a waste of my money. It constantly locks up on my phone, even after I've uninstalled it and reinstalled plus it won't load nor can I use on my Apple Watch Series 8, even through I've redone all those steps again and again. So please tell me why I've spent this money for an app that I can barely use?!?! And when I can use it, it asks me for even more money for other workouts?? Are you serious???? I've already paid you for this, why do I have to pay more money for additional workouts?? Makes no sense and is a total waste of my money!! Honestly wish I could just get my $ back at this point and be done with it!!! My recommendation is- Do Not Get This App unless you are prepared to pay close to $100 for the app & workouts!! And it's not worth it since it wants you to pay for more!!!

Horrible workouts! Don’t waste your money!. I would give them a 0 if I could. First off, the workouts are by far the worse workouts and beyond boring. Some movements I can’t even comprehend what the think it will do for anyone. Second, if you’re thinking about purchasing a month to try it out DON’T! They don’t clearly state that it’s auto renewal they promote it as though you are only purchasing one month and you can come back and purchase more months, however, apparently on the very bottom of the plan options in small writing it says it’s an auto renewal plan. This information should be presented when purchasing the plan, not hidden hoping people won’t see. I stopped using the app two weeks after trying it because it was horrible now I am charged for a second month and they refuse to refund me! Don’t waste your money!

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App is not working. It’s not letting me sign into the app ? With the email address I signed up with. I can’t find any numbers to call and query why the app is not working. Tried several times to try and log in. Just asked for more money and made me pay twice.

Easy and motivating. First exercises are done and I’m keen to keep going. Easy to follow & to do at home. I like that the timing is quite short so you keep “busy” throughout the workout. It’s completed before you know it, feel like I have no excuse not to get it done and follow the plan which is just what I was after!

Good to start with but after a while, terrible.. Very glitchy and unreliable. Poor tech support. Actually, tech support is currently nonexistent. They don't reply to multiple attempts at contact.

only free to download NOT TO USE!. This app is only free to download its very stupid because some of us don’t have that kind of money for a app that might not even work, the app is only free to download as one you answer the questions you a forced into paying the subscription before you can access ANYTHING don’t wait your time downloading just find a better app trust me

Waste of money. This app is absolutely ridiculous the nutrition plan is a joke, surely! anyone would lose weight sticking to 600 calories a day, it’s dangerous and could set young people up for extremely bad health issues. I’ve read on previous reviews issues with cancelling I have canceled via the app subscription and an email to support, so wait and see how that goes. Can get better nutrition plans from free online sites.

No stars! I can’t get in. It’s always saying my login details are invalid.. Argh! How annoying! I paid for this app and cannot get in. Every time I try and log in it’s says the email and password are invalid, when they are not. I’ve tried a hundred times! Seems like it is a common issue! Don’t buy this app! Waste of money if you can’t get in to it. Will support please help!

A total scam! Would give zero stars if I could.. They use generic exercise advice which is available online for free. When I asked for a refund I was told they have a no refund policy. However if you cancel your subscription and ask for a refund you will be offered lifetime access to the app for free! Maybe people should give that a try? Avoid at all cost.

No stars - don’t get this. I just paid $50 for nothing! Got two days use and then the app started from the set up menu again and then asked for another $50 to continue! No option to contact any form of support or log in options. So disappointed.

Misleading. Excited to sign up when I saw the ad and of how this soon works with exercise and meal plan - signed up and extremely disappointed; looks NOTHING like what is advertised and I have to pick my own meals and own exercises. Easily could have put that together searching exercises and menus off Google; no point in an app doing the same thing

Not worth it. Diet info is in the territory of promoting eating disorders. The exercises are decent enough. Giving 1 star as it is extremely difficult to cancel the subscription. FitCoach doesn’t appear in the subscription listing via App Store. I’ve canceled via the app itself, but I’m not satisfied that I will not be charged despite this fact. No clear contact details are given to contact FitCoach to confirm cancellation. I’ll be taking it up with PayPal.

Great idea but a little lacking. Love the idea of this app and it’s ability to personalise training so much. However I don’t seem to be able to link my Garmin to the app and there appears no way to manually ‘tick off’ my training for the day.

Very basic. A great concept but, for the price, the routines were extremely basic and it seems geared up to just onsell the additional guides as extra costs. The recipes were very limited and not useful and the reminders never appeared. If you don’t have a great understanding about exercise then it will be useful but a search of the web will find the same routines, recipes etc for free. UPDATE - Warning, I unsubscribed a few days in to the introductory offer and got confirmation but they are continuing to make debits

Do not use or download this app it’s a scam. Please trust the other negative reviews on this app, it is 100% a scam!! Do not use!!!! They survey you and you assume you will be getting personalised results - nope! It’s so generic!! AND they lock you in for an expensive amount (expensive if you consider how basic and generic it is - you can literally google better programs etc) and then you cannot cancel until they acknowledge your cancellation email. Three attempts before they acknowledged me and it was only after they’d charged me again! DO NOT USE!!!!!

It’s motivating!. I enjoy the app. Once you hit play you just have to follow the workout without thinking too much. Each exercise is a minute or less which I like and there are a lot of variations so you don’t get bored. I do wish there was a clear verbal ending to each exercise so you don’t have to watch the video to know when to move to next position or exercise. Overall thumbs up 👍

Beware - money taken no warning or refund. Be super careful - you sign up with cheap/ free access then they hit you with 45usd fees paid in advance. There is no warning, just a receipt. The refunds page is a very long disclaimer that they will not refund if you cancel. It’s sneaky and designed to snatch your money. Best avoided.

Fraudulent. DO NOT SIGN UP FOR THIS I selected the 3 month paid subscription as that is all I wanted. I have just received an email to advise that another $90 has been charged as an auto renewal. I did not sign up for this. This is fraudulent and I can not find how to stop payments.

No cancel subscription option. I’m very disappointed with the app which doesn’t have any support team or the contact representative which leads to tell or cancel my subscription. Now, how do I cancel it? I din’t to waste my money anymore..!!!

Fraud stay away from this app. I purchased this app in good faith, ie that it would work. It failed to count my steps even while synced to health on iPhone. Have asked for refund and they refuse. If I could find away to report to the police I would. They steal your money and refuse to refund. They still refuse to refund after a week of emails and even contacting apple. Stay away from them, save your money. A complete rip of Regards Michael Still no refund Be warned The developer has reviewed my review but still refuses to refund me. Buyer beware they steal your money for a product that did not work as advertised

Can’t unsubscribe. I’ve been trying to stop the subscription payments for months now and can’t locate an option to cancel this through my Apple ID. This is getting annoying because I’m paying for an app to DO NOT use. Is this an app issue or do I need to get my phone looked at? Really disappointed in how difficult it is just to action this simple request

No middle ground option. I was enjoying this app until now, as the app no longer offers me a ‘tone and general fitness option’ in the settings, it only offers me weight loss or muscle gain programmes, neither of these interest me I just want a general fitness option with stretching and tone exercises.

Avoid using. While the program seems reasonable, it comes across as more of a scam than a helpful fitness tool. They charge on a subscription basis despite not making this clear, and make it extremely difficult to terminate payments.

Be aware of trail period charge. Honest review , when you sign up for this app, the only you can unsubscribe by sending them a email 24 hours prior. This subscription does not pop up on your phone to unsubscribe. Took me almost 20 emails to sort this out. My apple phone could not see payment this charged back to my PayPal somehow. Something to take note and read the legal carefully. About the app it is not engaging in my opinion.

Rip off. Fitcoach will not send reminders about subscription renewal so don’t forget to set a reminder to cancel like I did. It is absolutely not worth the full price subscription - “personalised” program is extremely misleading.

User friendly. The routines are easy and if you want it to be harder just ask the app and it will adapt it to your level 👏👏👏👏 very easy!

Only free to download NOT use. Only free to download the app as you are forced into a paid subscription before you can access ANYTHING. Very deceptive advertising as there is no ‘free trial’. You WILL be charged immediately for using the app. No one will waste their data downloading an app that they are then forced to pay just to access. Why would I pay $50 a year for an app that I can’t even view first. This might be a good app but I will never know as I refuse to be forced into a paid subscription before having an opportunity to see let alone experience its pros & cons. In your response to EVERY negative review, you state that their is a FREE TRIAL PERIOD. It needs to be made clear that you DON’T offer a free trial. The devil is in the details, definitely applies to your deceptive business practices.

Subscription error. I don’t know how to get in contact with you I subscribed from instagram prior to creating an account, now I can not access my plan u less I resubscribe , what should I do - how can I contact directly?

Scam. They have set this up so you can cancel your subscription. I have emailed them several times to stop this subscription and they have ignored all emails. Do not trust!

Terrible Support. I’m a paying customer and I’m locked out of the app (it asks me to signup when I’m already signed up and when I use my current email it saying it’s already is use - is anyone else experiencing this bug) and there is no way to contact FitCoach. I’ve clicked everywhere on there app, app website and even dropped them a message on Instagram and nothing. No way to tell them I’m paying for their app and all I get for the last two weeks is a sign up screen and therefore can’t access any of my workout! Please can someone fix this! Your signup screen is missing a ‘sign in’ link.

Scam. Like all other experts in scamming people they bombard you with cheaper and cheaper offers for three months membership until you agree and sign up then you never hear from them again but after three months special cheap membership exams turns into nasty expensive monthly membership which secretly takes money out of your originally nominated account and you will never find out unless you check your bank account regularly because they never send you any emails or anything after you join their very cheap three months membership ..

Scam??. I signed up for this app via Facebook. Got no confirmation email, downloaded the app but can’t get into anything because it won’t recognise any of the details I used to sign up originally. Now charging me $47 per month for something I can’t even use or access. I can’t cancel the subscription because I can’t access the app

Subscription. I have cancelled my subscription to this app after the first one and three more payments have been taken. This app isn’t even listed in my list anymore Very dodgy

Auto renew will charge you without reminding. I got this app and the auto renew system just keep charging without even remind you about it. The subscription will not show on the apple subscription. Whoever use this app need to remember about the billing system and they wont refund you even you have not use it over a month. What a joke.

Disappointing. If I were rating the app itself, it would be 3 stars as the workouts are easy to follow even if they didn’t really work for me. The fasting feature was useful but the meal plans don’t calibrate to the calorie count you enter, making them practically useless unfortunately. The recipes were hit and miss too. The reason for the 1 star is that the user has no access to their subscription due to a website glitch and therefore can only cancel through email with the company - something I wasn’t aware of when I cancelled the app months ago. Thinking the cancellation went through, I didn’t bother with an email only to find out this week that my cancellation did not go through and I was charged a large sum of money that the company is refusing to refund on the grounds of their refund policy not including a clause about website glitches. Honestly, I always try to give benefit of the doubt but it all feels very shady and like they may be keeping users from accessing their subscriptions deliberately. I would recommend finding a better workout and meal plan app that allows you full access and control of your subscription instead of using FitCoach.

Idk, it’s ok. So I would like to start off with this is not really a scam. A lot of these reviews say this is a scam but it’s not really. This app is just a simple and easy way to show what you you should be doing for the day. Do I think 19 usd a month is a bit much, yes but is it a scam, no. In the end I have just cancelled the monthly payments cus the app feels unnecessary, I just need better self control. Plus there are free apps that are better.

First day. Was good with the video so I know what to do. Commentary on how I’m going eg so proud is a little unnecessary

Don’t waste your money. Just paid the yearly subscription and is a massive waste of money, it suckers you in at the start with all the questions they ask you, thinking there is an special diet plan ect and before you can start they push you to pay monthly or yearly. it’s the typical obvious diet plans you can just get of google. Do not waste your money, I promise you that this app is a waste of time. Gonna try get a refund if possible, if not try help people to not make the same mistake

Disturbing potentially TRIGGERING for people who have had eating disorders.. I downloaded this and was entering my information, I am 28, 153cm tall and 63kg. - 63kg for a woman is NOT over weight. I got to the end and it indicated I am OVERWEIGHT. For someone who still battles an eating disorder this is not an helpful app.

Odd meal plans.. The meal plans/recipes need some work. On one day it had me having Salad Cream for dinner. On another day it had me having choc dipped tangerine segments for dinner. Or only asparagus.

Beware and read the small print. I signed up for this app three months ago through a half price special trail. The app is fine for fitness exercises but it’s not for me. I barely used it and cut my losses. The app is difficult to set up and sometimes the app takes forever to load. Three months later they charge me out of the blue another 3 months subscription, which costs over $80 AUD. I immediately canceled the subscription and asked for a refund. But they refuse.

Absolute scam. Don’t use this app. It has a very poor set of exercises and the dietary information is ridiculous. I cancelled my membership per the app but it continues to charge my bank account. It is obviously designed to get people to join, but has no interest in helping people. It is just designed to scam money.

What a scam. When you want to cancel the subscription( I only trail a month and it doesn’t work at all), there area thousands way to confuse you and don’t let you make it. You obviously can’t cancel it as a normal subscription- just in Apple ID that would not work AT ALL. Then there are hidden policy tell you how to cancel it but also, never work. Then you upgraded the app and found Cancel Subscription button- kick in and not working at all. If there’s minus starts I would of rate it.

Beware no refund policy.. After paying and trialing the service for 2 days I decided it was not for me and requested a cancellation and refund. The communication is slow and confusing and no refunds after purchase. I wouldn’t do business with people who just want grab money and no care if your satisfied.

App. This app is a waste of money the meal plans are joke I can track my meals and food groups way easier on the my fitness pal the app can’t link to my watch cause it’s not a Fitbit I use Garmin so to me utterly useless if they told me that before I paid well guess what I wouldn’t pay

Do not buy this app!!!. OMG please do your research before purchasing the app and program. My program did not work with app. I asked for refund and after 2 days they are still refusing. I’ve left it with Pay pal to sort but this company just has a bunch of people emailing all sorts of instructions on how to fix the problem. I’ve totally lost interest and any confidence with the whole platform. Don’t waste your money…

Absolutely great for tonnes loose body fat. This app is one the best app i ever use for everyday exercise. Great for everyone. Highly recommended.

Good but needs tailoring.. Very good app for those that don’t go to the gym, however there were excercises that were completely unobtainable for the beginner. The information you put in the system should indicate the level of fitness for that person and tailor exercises accordingly.

Easy. Easy to follow. Even though short time spans it gives me a good workout

Disappointed - Constant Glitching. In good faith I have paid for two cycles of subscriptions - my app won’t open - the logo continues to spin and all I see is a white screen. I get alerts to enter my stats but can’t access my paid subscription. Really disappointed.

scam. I subscribed for the 3 months on their website and authorised that transaction. It then gave me options for “extras” which came to a total of $27. While I clicked the “skip” button on the options to buy these, it still charged my card without asking for another confirmation. There was no option to cancel these charges and I contacted customer service and although I clearly stated that these were unauthorised transactions, they refused to refund me. The initial subscription payment I understand why they couldn’t refund me in accordance to their policy however 2 charges resulting in an issue with their website should be able to be refunded when requested. I emailed straight away, did not use said “extras” and they have still refused. I will be lodging a dispute with my bank.

It wasn’t for me.. 👎🏼 The app takes forever to open. It sends you notifications, and when you click on them the app never opens, you have to completely close it and try several times to open it, until it finally does. I have an iPhone 13 so, in pretty sure it’s the app and not my phone. I avoid paying for apps and this one convinced me, and I regret it big time.

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Bad app. I started a subscription and decided to cancel and could not find anything to refund it after only 3 hours of the purchase.

Expensive and useless. Expensive, no refund button. No trial made available.

Ne fonctionne pas. J’ai payer pour le service et environ 1 semaine plus tard cela me demande de payer encore et ne fonctionne plus .. HELP

NeveR been able to use but they still charge. I contacted customer service and even if I never use the app due to technical issue with an old iPad, I got a lecture instead of support. I lost my money so I would not recommend it. Very bad experience for me.

Misleading. The advertisement showed predominantly wall, Pilates, and that was what I was expecting. I am not interested in cardio or strength training, nor am I interested in looking at recipes that are marked as hard, when the recipe itself is a simple salad with hard boiled egg, and avocado on top. I am very unhappy, and I would prefer to get my money back.

I thought it would be much better. No notification not reminders it was a waste of $50

Horrible. I have tried to cancel my subscription as of last month and I just got billed again for the subscription on my credit card when I’ve asked for it to be cancelled and I don’t even have the app on my phone any more. Can’t get in contact with anyone as no one ever responses when you “contact”. Very disappointed. Want my money back for the last 2 months.

never subscribe SCAM. Do not subscribe !!! It was impossible to cancel with apple so I have sent an email to them, they are saying that it is my fault and they do not want to refund me!!! this is a scam!!

Deceitful content and billing. Not what I signed up for in terms of content (no personalized content was provided) and was billed for a month when I only signed up for a week

false advertising, theft.. was offered a free 7day trial. found out i was charged for 20$ when i started the trial today.

Read please it’s a scam. They lie to you and say it’s a free trail and just sign up for three months. They never let you know that it’s a automatic renewal. You realize they have taken your money you try to unsubscribe but can not find it in your subscriptions, you have to then go to there website to do so. Then you contact them through email to ask for a refund they tell you no and that is is apple fault contact them. Do not get stay away.

New to the app. So far so good, and don’t fool your athletic ability to start. Got my upper body and arms wooooorked out. Can’t wait to see the results of toning my 6’2” 200lb body down to 175lbs

Garbage! Don’t waste your money. If I could give it less than one star I would. The app is terrible. The exercises are ok, but the audio is out of synch, there is no demo of the movement before the exercise begins, just a poor app all together. The kicker is if you buy the one month trial, they will double the price on the 2nd month when it renews! There was no mention of auto renewal or the increased cost per month. Their email address through PayPal bounces due to being over quota and inactive. They eventually refunded the renewal charge when I threatened to going through PayPal for the refund. $30USD is more than a gym membership in most cities!

Médiocre. Faite attention ils vous oblige à payer une année malgré que vous vous désabonnez Je vous la déconseille

Paiement non voulu. Un abonnement de trois mois à été débité de mon compte PayPal sans que j’aie demandé à m’abonner. Fraude possible.

Payment. DO NOT GET This is a rip off. Try for 7 days and you still pay. Also, no way to cancel it just keeps charging you. You can’t get hold of anyone since no support is working. Their Email doesn’t work, you can’t log into the site no matter how many times you try, you can’t even reset a password. If I could give a minus star I would

Warning. Predatory small print. Three months later, you’ll get a bill and it’s going to be big. A truly great app and company would not hide behind a no returns policy, just saying.

Do you even have a customer service?!!. Terrible experience with this app! NO ONE ANSWERING, I am being charged with no account and no one to reach out

Not even a free trial. I don’t buy apps if I don’t get to test drive them first. Bad decision on your part. How do you spect people to just spend that kind of money with out any sort of test drive what so ever.

No impressed. My daughter bought this app and she cancelled and is still getting charged for it this is silly she is a student and only works part time I hope it doesn’t come out the next month because we will find a way for a refund No one should have to pay for something the aren’t Using thank you

Fraud!. This app is charging my account monthly even after deleting it. It stated it was free but is now charging my bank account without permission. It doesn’t even show in my payment history anything was changed to my account but my bank is showing differently. I have no way of cancelling it and nothing showing on my Apple payment history. I tried to contact them through the app but it will not allow me to send the email. This is a scam and I am reporting it as fraud to both my bank and to Apple! Do not download!!

MONEY REFUND . HORRIBLE APP.. HORRIBLE JUST HORRIBLE ‼️ Me being a teenage girl , I subscribed for one month since I wanted to be more active, I cancelled my subscription at the end of the month even though I had only used the app probably around 4 times, since I had also decided to make my own workout schedule and workout at school. I also deleted the app.‼️‼️ I HAD ORIGINALLY PAID 25$ for a one month but ITS CHARGED ME FOR 3 MONTHS . RIDICULOUS JUST RIDICULOUS. ‼️‼️

Cancel subscription. I would like to cancel my subscription. Please help. Thank you

Meal plan let down. I was really excited to have an all in one app where I could follow a meal plan and an exercise plan and have all the metrics in one application. My standard meal plan consisted of a salad for lunch and celery and peanut butter for supper. I’m not sure who thinks that that is a nutritional meal or has any caloric value to sustain an exercise program. All the meals in this plan we’re basically the same. I found this to be unhealthy and I am disappointed I paid extra for any features.

Rip off and not worth the money. Diet plans is horrible for someone who has high cholesterol. Exercises are almost impossible for a beginner. This app is a rip off

Deceiving auto renewal policy. Stay Away!. This app / company misleads consumers into signing up for an auto renewable subscription service while pretending they are giving you a promo trial. They will charge your card for a 3 month subscription after your promotion expires. The company refused to provide a refund for the auto renewal subscription charge after I explained my situation over email. They are only interested in scamming new users who miss the fine print so avoid and do not sign up for their promo or provide them with your credit card information.

FRAUD 100%. this application is fraud. tried to withdraw money more than 30x from my account, the bank blocked the card.

Recent changes are terrible. Earlier versions let you customize your routines. Now the app forces me to chose garbage routines that I cant change. I dont want cardio!!!! I can cardio by freaking walking.

Impossible to cancel. This subscription is impossible to cancel. There is nowhere to contact. It doesn’t show up in “my subscriptions” on my phone. Do not recommend

Useless. Sub par workouts that despite ramping up the difficulty never gets harder. Ridiculous meal planning with donuts for lunch and salads for supper. And a cancellation process so Byzantine it can only be designed to trap you. You can’t access your account on the app nor do the prices online match the app prices. This is a scam app. Just join a gym.

Charge. Continue de me charger même quand l’arrêt d’abonnements est fait

Charging my visa without a subscription. Hi, I tried this app and cancelled my apple subscription to it during the 7 day free trail. I do not have an account or a apple subscription to it, but was charged $41 on my visa for this service this month. Who do I contact for a refund?

Bad training. I choose a training for my age group and lifestyle. (45+, light exercise) everyday i kept having a training that was for a bodybuilder. I’ve tried but couldn’t change the training routine.

Réchauffement. Il manque seulement les exercices de réchauffement avant les exercices dynamiques! Merci

The most expensive « free » subscription I never seen. I subscribed to the « free » month but was charged two times for around $80. They doesn’t want to refund me and I read that I’m not the only one charged without my consent. It’s a SCAM. Be aware!

SCAM. DO NOT BUY. Once they have your CC, they will charge you for an extra 3 months even if you dont use it. They say it’s in the fine print. DO NOT BUY. UNINSTALL REPORT IMMEDIATELY. This app should be free. It’s garbage. Bunch of videos and does nothing Else.

Day 1. Well that was fun! 🤩

Arnaque. J’ai payé pour 12 mois. Je me connecte pour la première fois. On me demande de souscrire à un plan et payer ENCORE une fois.

Vraiment décevant et un piège à achat afditionnel. Je me suis inscrit le 2 février avec toute la bonne volonté du monde. Je download l’app et commence les préparatifs. Première deception, l’application fonctionne mal avec les produits apple et manque d’adaptabilités avec l’appli santé et la apple watch. Les exercice sont intéressants mais très répétitif et ils ne cessent de pousser leurs option encore plus payante. Le 4 février, 2 jours après, je decide de me désabonner, et je demande un remboursement pour les mois subséquents. C’est un nom catégorique mais ils annule mon abonnement tout de même. C’est ma deuxième experience negative avec les fitbit, coach, health etc. C’est finit pour moi, qu’il garde mon argent, mais à mon avis vous devriez garder le vôtre.

Ouch. Charged me without the ability to cancel

This is a total scam!. The program they sent me is absolute garbage. I answered all their questions (I am a marathon runner) and they sent me a walking program, working up to a 35min walk. Garbage! I’m writing this review because of their customer service… they hide behind a completely narrow refund policy. No pushback on how garbage their program is, just hiding behind the policy.

Exercise. Makes if fun !!

Paying. I have to pay to get fit I am a kid and don’t have money

Total scam. Don’t touch this app. Their guarantees are fake. They make it impossible to cancel on the app. They have no care for their customers. They claim to send invoices but don’t. Fraudulent

Message. L’appli arret de fonctionner

Charged not mention. I wanna cut this off I saw your 72.00$ for one month… totally ridiculous I don’t want the app anymore at 72.00$ keep your app. Please and thank you

Great customer support. Excellent company to deal with. They definitely know what they’re doing and put the customer first. I highly recommend this app. Definitely 5 stars.

Total scam! Beware!. Their refund policy is non-existstant. I tried to cancel on the first day, realizing this app was useless. Not a chance. And they will still keep trying to charge you for future subscriptions. I will be reporting them to Better Business Bureau.

No way to cancel. They keep billing you, and there is no way to cancel on the app or website.

Unhealthy and Unrealistic. Entered my info and the app said they estimated that I’d lose 40lbs before May 10th. That is not realistic and most studies suggest that 1-2lbs is healthier and sustainable. Tried one of their 7minute beginner workouts and there were some in there that are dangerous to your spine if done with poor form so it seems irresponsible to put those in the beginner category. Workouts shown in their ads were both far more instructional and more advanced. I requested a refund from apple within 30 minutes of subscribing. Brutal.

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BEWARE!!!. Beware!!!! This app advertises a three-month introductory period. It will renew without warning after 90-days, rather than renewing on the same day of the month that it was purchased (a true 3-month trial). I contacted them as soon as I received an email receipt that it had auto-renewed for another three-month period (which again would only be 90 days), to tell them I did not want it renewed. Canceled the subscription and requested a refund. Even though it was within an hour of the charge going through, they refused to provide a refund, and refused to acknowledge the difference between 3-months and 90-days. After multiple back-and-forth emails, I’ve turned the dispute over to my credit card company. BTW - if you get to the end of the trial period and like the app but aren’t sure about the price, you should still cancel. They will offer you a low one-time fee to have full access rather than a recurring payment (Equal to their 90-day price). In my case, after the first month, I wasn’t using the app and I didn’t want to pay for unlimited access to something I’m not going to use.

Great workouts but no modifications. I really enjoy fit coach, however i have yet to find modifiers if I am unable To perform the routine as stated. For example, I am a large older man and am not as Flexible as the ai characters in the app. They were trying to get me in a yoga pose that is impossible at this point and time. Yet there were no modifications toget me close. It was very Frustrating and i moved on from that routine. There is also no direct Feedback as to whether you are Performing the routine Properly. I do feel healthier after a month of it, but i wanted people to know about its limitations.

Worst Customer Service & App Support. At first I loved this app! I suggested it to many friends, it felt accessible and easy to use. After about a month the app stopped working. Screens wouldn’t load and I started skipping workouts out of frustration. I figured I had got my moneys worth and just stopped using the app. Today I got charged a renewal for the subscription that I didn’t realize I signed up for. I emailed and kindly asked to be refunded as the app wouldn't work for me and I canceled my subscription. After about 5 emails asking for all sorts of proof it didn’t work (even after sending screen shots and written explanations) they continue to refuse to reimburse me for something I can’t even use! Extremely disappointed. Do not get this app if you want a reliable workout.

False information and No password reset. This app is JOKE! I would give ZERO stars if possible. I bought the one time purchase for 3 months, just to find out that is a reoccurring charge on my credit card. When I tried to go to the app to the account settings and mange subscriptions there was No options to opt out/ or cancel my subscription not to mention NO password reset to login from the web page directly. You have to email from your email linked to app. It is ridiculously hard to cancel this so called subscription, I do not recommend that you use this platform. Instead I advise you look for a real online coach based in the same country rather than an overseas app developer.

Way overpriced. I get more versatility out of the Lose it app than FitCoach. The app loads slowly, the exercises are dull and the advertised all-in-one features are not useful. For example, food is not sometimes you can track well with this app. Lose It remains #1 in that space and also allows tracking of my workouts, steps, fasting, sleep, water intake, macros, etc. I bought this app to get a great exercise plan to change up my routine but those exercises are dull. There’s no variety in them. The only thing I truly enjoyed about this app was the fasting timer. It was easy to set and end and it included valuable information about the phase of fasting I’m in and what the benefits are.

Whew!. I’m just beginning to try to be fit and active again after two shoulder surgeries and a combined six months of rest and lifting restrictions. I’ve gained so much fat and lost so much endurance it’s not even funny (seriously, it makes me want to cry). But this is the right level of intensity and ease for me to begin my fitness journey from scratch. And I used to be able to do other fitness programs before heading to work and lift weights on my breaks. So, this is a major change of pace for me (but a welcome one nonetheless).

Great at home cardio workout. This workout is an intermediate to advanced session but you can adjust to suit beginners needs too. That makes this work out applicable to all fitness levels. I am so glad I tried this app as I wasn't getting anywhere with my svelte app. I actually like getting a bit winded when exercising so my heart rate can increase to burn more calories. I actually feel energized,DEYC like I just came from the gym with a decent workout. Thank you producers.

Same exercise over and over and over and over and over. I have been exercises with fit coach for a year now and they seem to just be the same exercises over and over and over and over and over and over so is there anyway I could possibly get new exercises?? I’m getting really bored and about to look for other options. I’m getting really bored and I’m going about about to quit. Anyone who knows anything about exercise knows that the human body adapts very quickly to a certain exercise move so whenever you do that continuously over and over you’re not making any advancements in your work out because you’re doing the same move you need to change it up and do different exercises to gain maximum benefits and see results.

Day 1. I like everything about the program. I like the easy to follow exercises. 1 issue, Airplay does not work. Something is freezing the app once you start the exercise. I've tried airplay from both my iPhone 12 Max and iPad pro with the same result. A gray screen with a counter that reads 0:00 and it just freezes here. The app isn't frozen but the selected exercise displays nothing. I can move to the next part of the workout but it to is a frozen gray screen. Please fix this.

Good except for resets. This is a good app, easy to use and has a lot of variety. However… every time there’s an update, my training program resets! Activities are removed or added without notice. Difficulty settings are also reset. This inconsistency is really annoying. For example-my previous training program had fitness mix and cardio as the default exercises. Now cardio, strength and stretching are the defaults, only one day a week (??) I don’t do the stretching via FC as I have my own routine. Yet now I can’t remove it from the program. It makes sense that strength Training has been added as a mandatory exercise as research and FitCoachs own guidance suggests it can help with weight loss. Arbitrarily changing training programs without notice is aggravating for me. At least warn people the program will change without notice, or give customers the option of opting in or out of those changes.

SCAM !!! STAY AWAY !!!. I bought the subscription to this app a couple months ago. Honestly gave it a shot but it wasn’t what I was expecting. But when I went to cancel my subscription, they still charged me a month later. When I contacted customer support they couldn’t find my account anywhere even after they gave me my email???? It wasn’t until I sent the email receipt they send out that they magically found my account and then told me they couldn’t refund my money but, as an alternative, I can get free features from the app??? No thank you. I disputed the charge with PayPal, and hopefully it gets resolved. I don’t usually write reviews but this is a big red flag. Stay away!!

Wanted to love this, but so many glitches. I really thought this was going to be a great way to keep me accountable. The workouts are good, but it is not user-friendly…at all! First off, it takes forever to open the app, I sometimes have to go all the way out and try again. Secondly, I wrote an email to ask how to work the “fasting” portion because you have to start it on the day after the current day… makes no sense. No response after a full week of waiting. It always says I’m on day 0/28 even when I’ve done all the items needed each day. So, it doesn’t count down the days. I’m going to finish out my 28 days and move on. Don’t waste your time, it’s a very frustrating app.

Do not input you bank info. They will not return your money. DO NOT DOWNLOAD THIS APP. THEY WILL STEAL YOUR MONEY. I signed up for this app to get in better shape. Upon using the app It kept prompting me to buy more services and was not allowed to use the app. So I stopped. After the trial (that I was not able to use) they withdrew $$ from my bank account, I noticed immediately and explained to them their was a mistake and that i would like my money back. I requested my money back within an hour of them withdrawing $$. And they refused to issue a refund. Their solution was to give me lifetime access to an app that I do not want to use. They don't care about their consumers.

Can’t get into App- trying to get help.. I reported the issue but apple says to contact developer…I don’t see how to do that. I have used the Report Issue option at the App Store and it took me to apple, so leaving a review to hopefully get help from here. I bought the 3 month program, registered and am trying to access the app. The open screen asks for email, but when I enter it, it says email is already in use and to enter a different one. This allows no opportunity to bypass it and enter a password to log into my account. I have deleted the app twice and re-downloaded only to get same thing. I am getting emails from the app- so they have my correct email, I just can’t get in and enjoy my purchase. Looking for help. I am on an iPhone 13 Pro Plus.

Not as easy. If you have physical limitations and you are needing an easy beginner workout help this is not it. You get a new workout each day but if you can manage you just have to keep skipping those same steps. So your work out doesn’t last long. When clicking beginner I planned to be able to work my way up but not walk away feeling worse than I did bc I couldn’t be the “easy” work outs. This was so much more disheartening than helpful. I continue to feel defeated!

Awesome Sauce. This is great stuff! No great big push to get you to buy a whole bunch of CDs, or other googly goop. No machines or equipment to buy, just some really good down to earth routines to get the core strength of your body, and your cardio back to a place of health, as the title says; AWESOME SAUCE! Many of the exercises and stretches are familiar to me from my past experiences taking care of my body, and I’m truly grateful for the diligent, but laid-back effort to keep me motivated, I really think this is an awesome program. Then there’s the price, which even though everybody seems concerned with, they still make choices and commit toOutlandish programs it cost hundreds of dollars and requires equipment, CD’s, etc. Kudos to you, you’ve hit the trifecta. 1. it’s good exercise, well thought out and well presented. 2.It’s not overbearing or demanding, it’s just enough motivation. 3. You just can’t beat the price. Thanks so much, you’re really helping me to meet my health purpose😁👍🏽 John Bennett

Needs some changes. The workouts are good and definitely convenient. Downside is the price, I paid $15 for one week. My main issue is that this week I got sick and was unable to workout. The app does not allow you to go back view the workouts after the subscription passes. Ok, I get it, you don’t want people just recycling their 1 week subscription, but I should be able to at least view the workouts for the days I did not use. If the app creators should allow you to view it, then after that they can make it where you can’t open that day again. Not sure if I explained clearly but it’s ridiculous. Or make a pause option, because life happens. Also they need to put a workout on Sunday, not everyone rests on sundays.

Terrible and waste of money. If I could have given 0 stars i would have. There are apps that are WAY better and cheaper or free. The app tells you satisfaction guaranteed but that’s a lie. If you want a refund because you don’t like it, you have to record your work outs and log that you did it 14 days consecutively and showed 0 results. When you complain, they will offer you a lifetime subscription. I didn’t take it. I am deleting the app. Waste of time. You could literally google a better home work out. If you want to track nutrition and work out, keep searching. There’s free apps for that that work so much better.

No Voice Guidance. I’m a beginner to the app. I like it . It’s nice that they have the timer and small demonstration video of the workout prior to the workout. The reason why I not giving a 5 ⭐️ is because they don’t have voice guidance when the coach is switching arms or legs or when they are going up or down etc. You keep finding yourself looking at the phone too much to see where there coach is at and not getting a full workout and ending up with neck pain from keeping your head towards your phone while the coach is looking where she is supposed to.

False advertisement. There are so many promotional videos of this app showing animations performing the exercises and showing which muscles you exercise. No. That’s not in the app and that was the main reason I purchased the 3 month subscription, which I instantly regretted once I saw how it really is. An other issue: Customer service is not existent. I sent 3 messages from the Contact Us option and I haven’t heard back or at least received a confirmation that my concern has been received. I also completed an automated feedback that they requested, selecting the option that I would like to discuss this further, and again, nothing. Let’s talk a little bit about how personalised this plan can be; not much. There are some categories that you can choose from (cardio, stretching, 7 minutes, strength, yoga, facelift, yoga, Pilates and a few more) but not some kind of guidance or extra information or tips on how you can more effectively reach your goal. Now I know why I didn’t see the option for a free trial.

Wonderful app. I really enjoy this app! It helps me to get good workouts in regularly despite being a stay at home mom with three! They keep me plenty busy and I can still make time for staying healthy. The only thing I would change is that I would like to be able to select in the settings what type of equipment I have at home. That way it could cater to me a little bit more personally. When it gives me a workout that requires fitness bands or dumbbells, I go through the motion even though I don’t have it on hand.

Terrible.. Never used the app. Forgot to cancel before the trial was up. The day I got charged I cancelled the subscription and asked them for my money back since I was charged for three months in advance. Was having a hard month and needed the $50 for kids school supplies. They refused to refund my money. I have never had an issue with a company like this. Assuming they need the money more than I do. I can see why though. No empathy. Will not EVER use them again in the future even if my financial situation changes. If I could give them ZERO stars I would. Reply to the app- I did contact customer service and they’re terrible. Wouldn’t refund my money. That’s okay I contacted PayPal and they refunded my money since y’all wouldn’t!!

Good app but-. Honestly the app seems really good, but the reason I have to give 4 stars is because it doesn’t seem to offer a free trial, and honestly I don’t want to quite pay money for something I’m not sure I’m going to use. So unfortunately I cannot use the app. If your really not caring about the money though, this could be the app for you. Like I said, it seems really high quality and all but I’m still just not sure I’d actually use the app so I don’t want to pay immediately. Long story short, great app, but no free trial to ensure you’ll get the experience you want.

Beware of auto-renewal subscriptions!!!!. I originally got this app and signed up for a three month period. Totally forgot about the renewal and honestly don’t even remember pushing auto renewal.. it feels like a total scam- after reaching out to the customer service team less than 24 hours after the charge asking for a refund- they refused the refund per their policy but were willing to offer free lifetime access to there app. Sketch much? Would not recommend buying a subscription from them, but if you use the app religiously and want to have free lifetime access then just cancel and ask for a refund! Money saving hack for those who can’t afford the price of this app like myself :) Cheers

Disappointed. My intent, choosing from the app’s options, was “bikini body”. Cliche but ok. It asked my weight which is 145. I’m 5’10” btw. It asked my target weigh which is… 145… just replacing some fat with muscle. But the bikini body option never once mentioned toning arms. All the focus was on the lower body and torso. Aren’t toned arms necessary for a bikini body? I think so! When I finally finished filling out the questionnaire it said welcome to your weight loss program, when weight loss was NOT my goal at all. I don’t care about pounds, just the composition of those pounds. So based on that I didn’t purchase. I feel that the app is too generic and not at all personalized like it claims.

App is NOT working. I really love this app and it has helped me maintain my workout routine through this pandemic. I was very excited for the new feature where I can choose the level and workout plans. However, ever since the update it does not load any of the workouts after 5pm. The new features do not work either as I still see all the workout plans every day of the week even though I did not choose everyday. All it shows are blank loading screens. I have contacted customer service and just heard back today that they will be letting their tech team know. I hope they get this fixed soon.

Great App for working out at home. I used this app for 2 months for working out on a daily basis, at home (without any particular equipment). Through this period my flexibility, strength and fitness increased clearly. So that my friends mentioned the changes in my body shape. Nonetheless , I unsubscribed this app since new semester at school has started and my schedule became so hectic. I recommend this app to people who would like to work out at home, particularly, if you are a beginner.

Dooped. In the App Store it tells you that the best deal is for 12 months. Give you the option to pick between 1 month, 3 months, or 12 months… In the 12 months it says that it will ONLY charge you around $5.00/month for its subscription. However, when you tap that selection it charges you the entire year all at once!!! It does not take just $5.00/month. Be careful in getting this because it will take it all at once. I haven’t even had a real chance to use this app from how losses off I am that I was dooped out of money. I don’t mind purchasing things, but I do hate being lied to. I can’t give a real review of app yet only the practice of them taking your money! Do not purchase this unless you plan on paying for the app all at once!

Scam!!!. This developer is a scam artist!! I clicked on it, as others had, because of the offer they presented. Like others, I didn’t use the app. The majority of apps I have send a REMINDER email BEFORE charging because that is GOOD business practice! Not this developer! They just go ahead and charge!! Then I read other comments and I am NOT the only person who has gong round and round with this company and they REFUSED to give a refund! WHY DO I WANT LIFETIME ACCESS FOR AN APP I DONT USE???? What I want is my money back ASAP! As of now, I will let my bank fight the battle because I was never informed of this charge beforehand. Although, according to other reviews, that doesn’t help anyway because they still charge after cancellation! RUN, RUN FAST from this fraudulent company!

App won’t play the workouts, can’t reach CS. Need to make some improvements, chose this app and it’s discounted initial subscription. Love the customization abilities. BUT, when I tap START to start the day’s workout, nothing happens. Tried uninstalling and reinstalling, no improvements. No app updates, available, either. Sent an email to Customer Service on Sunday, Wednesday morning now, no response. The App Support link here just takes me a to a page touting the app with opportunities to subscribe. Very underwhelmed, paid way too much for this product. I’ll give it to the end of the week before canceling subscription and reading fine print about a refund.

App is great-but can’t cancel. The app is great especially if you are getting started. I enjoyed being able to change my routines and provide feedback on the difficulty. However I have been using this app for a year and I’m ready to try something different. I tried to cancel and received an error message. I have tried this several times. There is a good chance I will come back to this app in the future, unless I run into a lot of difficulties canceling.

DO NOT SUBSCRIBE. Look at all the issues by googling “Actitech” prior to subscribing. I did a trial in march and while I loved the app—-canceled due to pricing. I’ve had 5 charges from 28-53 dollars pulled on accounts since. They’ve been refunded after providing cancellation info and thankfully this last one my credit card company caught. 160$ total in charges I’ve had to report. EDIT TO ADD- they contacted me about how subscriptions work 🤦🏻‍♀️ I’m aware. Just read how many people couldn’t stop payments. I am not subscribed ANYWHERE but if you allow them to be an auto renew on PayPal they can still pull money regardless. I’ve been refunded all my money but also had to change my credit card for fraud activity.

Very difficult to cancel. You only respond with “we provide all plan details” and avoid answering the question why is cancellation link so difficult to find. I searched multiple times for link to cancel and very difficult to find unless you have an hour to spend searching. Your intent can only be make it difficult to find so you can get another month or two of subscription fees. I finally cancelled day before renewal and was still charged another monthly subscription fee RESPONSE to Fitbit. Yes there is print somewhere that says what all the billing details are, no one disputes that. The scam part is you intentionally make it so that a user cannot find the location in your web site or app to cancel your service. Users be aware that when you sit down to cancel subscription, you better allow for at least one hour to search on various blogs to figure out how to cancel, plus follow up chats and then write it all down so you can repeat the process the following month if needed. The scam is hiding the cancel subscription process

Worse App. I normally don’t do reviews. This app honestly surprised me. I was so excited to get it because I was following the Facebook page and seen all the different exercises. So I downloaded the app paid for it. Literally all it gave me was exercises I can do from home only and you can’t edit anything not the exercises not the meal plans nothing. I say this because when you look into the app or even on the Facebook page it show exercises from machines and home which is what I would like. So I felt huge false advertising. Then the app was like oh do this exercises and you will have results you want in 4 weeks. I just feel this app is all a lie and I regret paying the money I did and really disappointed.

Buyer beware of FitCoach Instagram 1 week trials. Please cancel your subscription after 5 days to be certain you are not charged on day 7. After technical glitches I never even got the full one week trial. Did not even know I was approaching the 1 week. Tried to cancel on the 7th day immediately after I got the notification and was told it was “not their policy”. Instead I now have to eat the $99 loss. As a consolation prize I have app “access for life”. POOR CUSTOMER SERVICE!! Let the buyer beware. I have had many companies gladly refund if you call on the day you are charged… which I did. STAY AWAY. Lots of other apps out there who care about customer service. Let the buyer beware.

Don’t waste your money. Their main advice for you to eat vegetables and soups. And on this extreme caloric deficit you obviously will loose weight and hair, nails and worsen your skin. The proposed exercises are rather very basic and not challenging at all, and last only 30 seconds per exercise. There is no way you will have fit body or build any muscle structure to look fit. This is if you want to look “skinny fat”. This app also proposing fasting from 5 pm to 9 am. Don’t bother purchasing , because once you made a purchase they will Not refund your money. There are way better options out there, like a certified nutritionist and certified fitness trainer. This app is for people who want health problems.

So far, okay?. I love all the different recipes and meal plan varieties, makes me look forward to every meal. However, I wish there was a ‘search’ option for the recipes. There have been several that I have selected as ‘favorite’ and when I go back to look for them, they’re not there. So, I try and look in for them in the ‘All’ option and just take difficulty because there are so many. Hoping for an added search feature to sort that out. There exercises are amazing, there is even instruction and timers. Looking forward to the continued evolution of this app because it’s my favorite right now.

Poor customer service. Within the second week of having this app I knew this app wasn’t what I needed. I need more accountability than an app telling me to do something. What I needed is a human personal trainer. I messaged into customer service and got no reply back. Yes I was asking for a refund and having paid for a full year and only 2 weeks in a refund seems reasonable. So I messaged in a second time cause they clearly have my email address now. It’s been months now and no reply from either message. No “sorry we don’t do refunds” just silence. Apple - time to investigate them. The App Support link in the listing leads to a webpage with no contact points.

False Advertising. I purchased this app based on some of the images and screen shots used in an ad I saw on Instagram. It appeared you could see the muscles you were targeting, it had little animations of the exercises, etc.. I emailed the company asking for a refund and they asked why. When I told them what the issue was, the response was, and I quote, “Such a feature is being under development and may be available in the future updates.” So basically they’re showing what it may look like in the future. That’s horrible and they should be ashamed of themselves, especially for not refunding my money within the first 30 min of me downloading the app. If you’re downloading this app based off an ad you saw, you’ve been warned.

Subscription. Hi - I purchased a one year subscription, however, after I re downloaded the app, I just cannot log in anymore. I tried to follow the instructions to find the password, but the app kept saying my email is not registered. I clicked on the app support button, but that website doesn’t to seem have any contact info. As such, the only way to get in touch seems to be commenting here. Can you help me trouble shooting to re login? Thanks!

First day using, only vegetarian recipes!. The first two workouts were good and difficult enough. I think I will enjoy the workouts and tracking, etc. but I wish they had real meal plans that could track the calories burned and consumed. Why are all of the meals vegetarian? Even the keto and paleo plans are vegetarian. I wish they had this information before I spent $20 for a month. I’d have found an app with a real meal plan. They have you eating cakes for dinner and smoothies for lunch. No thank you! I’ll finish my month and cancel and hope they don’t continue to charge me like other reviews have stated.

BEWARE of false advertising. PLEASE READ BEFORE CONSIDERING!!!! I signed up for a week trial and paid for it. During sign up they asked if you wanted to sign up for six months and I hit the "no, just the trial" button. (There was also misleading information about the app being $30/mo) All the confirmation I got from them was proof for the trial I paid for, nothing about the T&C or what I was getting, NOR a reminder of the renewal or that a payment of $149 was going to be taken. Subscribing me to 6 months and not the $30/mo on top of that? Very odd. I contacted them within the hour of noticing the charge and they refused refund. Their app/website is not clear at all. many people are having this issue.

Be careful of this fraud fitcoach. Signed up for 3 month promotion subscription on May 27. Right After purchase I went to subscription on my phone and cancelled so I didn’t want to get charged. yesterday on 25th they charged me for another 3 months. Contacted support and they saying no refund. I put charge back on my card and send to my bank screenshot of the charge and 3 months promotion which suppose to end on august 27 Bank refunding my money. Now I’m reporting them to Apple for wrong policy and confusing subscription canceling. I’m encouraging everyone who purchased from fitcoach app call your bank and get refund for they fraud difficult subscription cancelling

Nothing new, boring exercises. These exercises and plans were very boring to me. I do like the idea of having brief 30 second to one minute workouts completing a 7 to 30 minute total work out. The only problem is depending on your level, you have the exact same workout every single day with no variation. So after the first week it was boring and my muscles have gotten used to the work out even when selecting to make my exercises harder. I also pre-plan all of my meals so the meal part of this up with a zero interest to me. And I was already fasting from 6 PM to 10 AM because it fits with my lifestyle so that part of the app also was irrelevant relevant.

Impossible to cancel. I did a trial subscription but found that the app wasn’t very intuitive and sometimes, completed workouts weren’t marked complete (no guidance on how to make it do so), and if your schedule happens to force a late. I guy workout, the day’s workout disappears at midnight. Too many issues for a trial so I used the app’s help center to cancel my subscription. Then they sit charged me for a month. Conveniently, there’s no “sent” folder for messages sent from the app. Customer service said that since I couldn’t prove I wrote, they won’t refund me. Whose bright idea was it to not include a sent folder? Then they wrote to me saying that if I should’ve just emailed from my own email account so I could have an email trail! What kind of customer service is this? How desperate for funds can a company be?

Such a Waste. I downloaded this app because it looks like it would’ve helped me lose weight. I thought it was okay at first but over time I realized that the workouts aren’t very effective. Even when I changed the difficulty level, it didn’t feel like my muscles were actually working. I also noticed that the exercises are very repetitive. For example, if you do fitness mix and cardio sessions the same day, some of the exercises are the exact same! I was under the impression the workouts would be challenging and make you stronger but I felt more irritated by the app than anything. Also, a LOT of bugs and glitches. I dreaded working out with this app! Don’t waste your time and money on this. There are better options out there that work.

Not worth it. They advertise it like they’re giving you a full workout and nutritional plan but in reality you go through and pick a bunch of generic exercises. You’re better off using AI for a workout plan. Customer support gives generic responses. I requested a refund and was told a warning pops up before you make the payment stating all sales are final. I walked back through the process and screen recorded it, the refund policy did not show up until after I submitted the payment. I shared that information with customer support and they sent the same generic message. Complete waste of money and storage. Instead of refunding you they offer a year free of using the app which per the other reviews is a scam as well because they charge you for that free year.

Clean, easy format, organized well.. I love that you can take this anywhere, it sends you reminders, the format is great; it’s clean and easy to use and understand, and the best part (for me) are the people that show you how to do a new segment before you start it so you’re not wasting the set time struggling to copy the person on the screen. Definitely a huge plus for me! 🙌🏼 Can’t wait to see the results!

Canceling the subscription. I want to start out by saying this is a great work put app. I was able to do a workout every single day I gained strength and motivation for more. Unfortunately I can't continue to use the app as I have join a local gym that has more amenities to offer. I have read through all of the descriptions for unsubscribing 45 mins later still unable to figure it out. That is just bad business in my opinion. It should always be just as easy to join as it is to leave if wishing to do so. If I am unable to unsubscribe very soon I will make to leave a review very often advising consumers to not purchase. Please offer advise and clear instructions on how to cancel. Thank you.

REFUSE REFUNDS ON FRAUDULENT CHARGES. This company thrives on gaining financially through sketchy business ethics and dirty tactics. An account was made using my personal and financial information and an unauthorized charge of 45$ was made to my bank account. I notified them and even through the course of 10 or so emails with their SUPERVISOR, PETER-who literally told me they couldn’t trust I was telling the truth, and are refusing to refund my money for a 3 month service I won’t be using because A. I didn’t sign up and B. because I want this fraudulent account deleted immediately which they are also refusing to do. Preparing this story to share with my 100k TikTok followers and hope anyone reading this here will NOT PUT THEIR PERSONAL AND FINANCIAL INFORMATION AT RISK WITH THIS COMPANY