LifeLock Identity App Reviews

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Significant Improvement Needed.. I’ve never been a fan of NORTON anything. The old LifeLock App forces you to log into the new front end. I currently use about 9 different financial apps. This one by far has the least useable features. It needs serious improvement. To log off you must go to the menu, then into settings to find it. If you log off you reset your FACE ID feature. I don’t get that! Why does Logging off reset FACE ID? I am not a fan of apps remaining resident in storage when not in use so I use the phone feature to remove it from remaining resident and active. There are no useable features in “Settings” for customization, or account management. An option for Contact Preferences and some company acknowledgements. At $29 per month for protection I can’t say I’m seeing my Monies worth. No information to say “here’s a list of threats we protected you from this month, or no notification of potential threats, or alerts. Thinking to remove LifeLock altogether.

Garbage. Unable to actually update important things in the app. When you try to reach out to a person they insist you do the exact things you have already done then tell you to have a great day as if they actually solved something. When you call to try to update they are unable to do it either. When they tell you to go to the website it all has an error message. Same as in the app. So how are we ever supposed to update primary contact information?????????? Garbage!!! This app and service has gone downhill since it merged with norton. Used to the service was excellent, now there is no service. What you get is trash. I hear about security breaches through the news like everybody else now where I used to be the first to hear through Lifelock. Garbage.

Effective security and reassurance. I actually have enjoyed the protection this app has provided quite a lot. As a professional in the cybersecurity industry I know the risks out there and wanted to make sure my assets and ID were secure. LifeLock has been on top of all happenings on my accounts and name when it has come to credit inquiries and leaks to the dark web. I’ve been thoroughly impressed by this app and plan to keep using it. I get notifications within minutes when I apply for new lines of credit and that gives me a lot of trust the monitoring is effective. As someone who has also been hacked and scammed before this gives me the reassurance that someone is watching my back.

I don’t know. When I first got LifeLock couple weeks ago, I was looking at different phones online on T-Mobile and did the pre approval to see how much I would be spending and literally immediately after I hit the submit button I got a notification from LifeLock asking me if I was aware of this T-Mobile thing and it thought it was pretty cool because it was an immediate notification, not the next day or hours later but IMMEDIATELY. I also did another pre approval on Verizon on a different day but I didn’t get any notification and it made me think that Norton just pick and choose when or if they want to notify you? I put it the same information for both companies but they only alerted me to 1? Makes me think that my information isn’t going to somewhat safe with Norton since I’m not receding alerts when I should be especially with information that selected to monitor, like my social

Full LifeLock package falls short. Limited number of accounts that can be monitored. Especially lacking in social media monitoring, also any bank with multi factor authentication is a problem for Lifelock. It takes 2-3 months to get notifications of USPS address changes. I can have my banks and other institutions provide better notifications and, probably better service if security breaches occur. LifeLock customer service people are not very careful listeners on the phone. I needed to ask them, to repeat back information I had called to correct and still had errors. I won’t renew my subscription at any level going forward.

It’s met the pandemic challenges. I was glad to see that phone number porting had been added to the list of what’s covered under the plan. That was the exact point of entry to my Identity Theft, not credit card application as most people have. The only criticism is sometimes my credit accounts get disconnected which is a pain in the neck having to log in and reconnect every month but Norton seems to have gotten a handle on it. I like that the app has everything needed at your finger tips such as locking and unlocking your credit reports and freezing utilities. It’s piece of mind.

Bugs maybe?. I do value the service I get with the money I pay each year to renew my subscription. I am, however, frustrated that I have to reconnect my bank accounts often or spend so much time trying to connect them but something doesn’t work. I don’t know if it’s the app, my bank (USAA), the quality of cellular or Wi-Fi technology (I live rurally) - I just know it’s frustrating and I have so many other things to do (schoolwork, helping run a small business), I rarely have time (or remember) to reassess the issue and reconnect my accounts.

LifeLock App. Difficult to navigate! I have tried many times over the past > a year to get the feature of signing in to my account using fingerprint ID. I have spoken with LifeLock support, and they, after a great deal of time, said that their supervisor claims it will NOT work with my phone. Shortly after that phone call, I went to sign in to my account, and the fingerprint feature was suddenly available and I was able to sign in using this feature. It was also difficult communicating with LifeLock support, because the people working in support have English as a second or third language, and therefore they have difficulty understanding what you are saying and vice versa how do you spell vice versa.

Worse support ever!. Like the very worst support in history along with apple and google support and it’s a night mare literally like they over and over transport you back n forth and Norton ask for credit card info after being paid twice and will not give a number to save to bi pass Norton second security for spam numbers and over 5 times I’ve set like life lock up and off it isAutomatically one time after another and tech support argues for hours and the VPN gets shut off even when set not to and as well not compatible with other VPN and the kill switch is not secure 100% or the life lock 100% i love the program as well I support Norton 360 one hundred percent and just must have a better support than now because as of now its absolutely ridiculous literally and I’ve been with Norton 360 since March 21 and was forced to pay twice and still don’t have antivirus nor password program isn’t working properly and literally LifeLock is a night mare to talk to please help Norton 360 support supervisors!?!!

LifeLock and Norton!. I have had both these for many years. I have had Norton probably twenty years and LifeLock since their beginning. I have always been so pleased with their customer service until today. I can’t get into my account and they are insisting I sign in with Facebook. I am not going to do that. I called and got a customer service outside the US. I am sure they have access to all…… I asked to speak to someone inside the US and was told that was impossible. I have been firm but not mean and angry. I went through the process of getting through to an agent several times. It is not a process I want to do again. I was even hung up on. Would I have to talk to a foreign agent if my identity was stolen? This experience is causing me to rethink the money spent.

Terrible. A business offered to fully reimburse me for this product after they compromised my personal information. The cost was $300+. What I received was primarily several pages of advertisements wanting me to upgrade to all kinds of other Norton products. Norton woke me up the very next morning with robocalls warning me of title activity on a home I hadn’t owned in over 21 years, but completely missed my inclusion in other data breaches (for which I know my data has been exposed). Customer service all is transferred to India- be prepared to have a language barrier and be transferred around numerous times. I cancelled this overpriced and ineffective product within 24 hours. Steer clear. **Update** I have completely canceled my LifeLock services, but now they are sending me unsolicited robo sales calls in the middle of the night. Do yourself a favor and never ever give your phone number to these people. You will regret it.

Wont update my Amex Card. LifeLock is great I have the full program 35 bucks a month keeps me feeling secure. However reason I take away a star or a half of a star is it allows all of my other credit cards except for my American Express… it was allowed originally then for no reason LifeLock disconnected it almost a year ago now and about once a month I try to reconnect it it goes through and refuses to connect. I’m so tired of the glaring warning that I just deleted it. However, I use it all the time. I hope it’s still covered Aside from the glitches it’s nice knowing my identity is protected. I have had attempts to steal it and they have caught it. They also wants helped me when a card was stolen and charges were being made right before my eyes for over $3000 in two different states 1200 miles in 1800 miles away. LifeLock is definitely the best of the identity protection services.

Good App for a decent service. We signed up after my wife suffered some identity theft. I had heard about LifeLock, but never really figured it was something that I needed to spend money on. The service overall costs a bit of money but this review is really about the app. The app works, hasn’t crashed, gives me access to the key elements that I need, and it’s pretty intuitive and quick to figure out. If you choose to spend money on the service, I highly recommend that you download this app to make its access easier.

It’s been rough so far. I’m not sure what the issue is but as of 12/4 I am writing this due to the terrible experience I’ve had in signing up for the service. When signing up, the website glitched out and sent me back to the main page which made me think I was putting my info in on a phishing browser. I double checked and nope the domain is indeed Lifelocks…so to make things easier on myself, or so I thought, I contacted their sales department. The first sales rep sent me to India after I got frustrated with her for asking for my social several times and putting it in wrong. The last sales rep to help me apparently didn’t sign me up for credit monitoring when I told her exactly what I was looking at online. This, according to their abysmal customer support who was wrong as I was able to sign myself for credit monitoring but can’t sign up my wife. They tried to advise me I needed to cancel my subscription and repurchase which would erase all info I had entered in to be monitored, about an hour of work. Whilst trying to work towards a solution with their customer service department, I encountered a very rude CSR who forgot to mute herself and started cussing me in Hindi. Unbelievable, I was discounted for these issues but I can’t let it go now as they’ve continued to make mistake after mistake in a VERY SENSITIVE PROCESS. I will be adjusting this review after their escalation team contacts me.

Could be better. I like having LifeLock to monitor me, and make sure that nobody is using my name to benefit them. However, since I paid for the service, I have had several people trying to steal my identity. From my bank account, to taking out credit cards in my name, and even setup a life insurance policy in my name. In the 2 years I’ve been using this service NOTHING has been resolved in my name and my credit is definitely in the toilet because of this. I was notified that a credit card company has taken things further, and now I can’t reach anyone who works for LifeLock to help me! I’m getting very frustrated, and the only reason why I’m still using LifeLock is because of their million dollar guarantee as well as everything happening since I started using LifeLock, and I need someone who knows what to do to help me with this mess.

Very lousy service. I’m with that internet protector for many years. Just several months ago I ad for me another security provider. In several minutes they find that my email for so may years is on Dark web. Norton LifeLock never before finds that. Later they informed me about . When I go to use Norton LifeLock to protect my social media accounts they not do their job they go to be judges to my personal posts. They judge me. More like 1 month before payment for next year service they take my money. That’s over $400 U.S. I call them to stop service and refund my money. They promised to do so and not done that. I called second time. They gives me another case number and promised to refund my money. Go 2 weeks and I don’t see my refund. Looks like internet privet security is overtaken by wrong people. No stars for that. P.S. I can’t sand, I need to give star.

Saved me thousands $$$. I have been a LifeLock member for more than 4 years now and they have literally and verifiably saved me tens-of-thousands of US dollars, maybe much more. My identity has been stolen twice since 2018 as I have a very high credit score, making me a prime target for professional hackers and thieves. That was my original reason for getting my LifeLock account. Upon the first attempt, LifeLock made freezing my credit bureau accounts and ancillary credit firms very thorough and as easy as could be at the time. LifeLock called me directly and worked with the banks and companies where the crimes had been attempted and all was resolved and secured within weeks, with no monitory loss to me and no change in my credit score. The second attack on my identity and financial accounts was about 18 months later and LifeLock stopped all attempts before they even began. LifeLock has saved me enough money to pay for the subscription cost 10 times over, for decades to come. With the Norton connection, I am even more sure now that my money, credit and identity are secure for the rest of my life. My credit score could not be any higher (literally) and I have LifeLock to thank for that.

NOT WHAT I THOUGHT. After having a news website tell me my phone was infected I decided to give Norton 360 a try. The LifeLock service seems to be working ok so far but it’s hard to tell. The reason for only 2 stars is because of the VPN. I don’t understand how it’s supposed to work but what I do know is most of the time I can’t get on the internet or any of my games I play. When the VPN is on it takes forever to get anywhere or I get a page not available notice. I tried to purchase something on my Walmart app and after 45 minutes of the order not going through I deleted my 3 Norton apps and “poof” my order goes through. I shouldn’t have to continually turn off the VPN to do anything. My 14 day trial is up in 5 days so I will probably cancel my subscription. One of my credit cards monitors the dark web already and I keep track of my credit scores daily so I’m not sure the subscription is warranted. Save your money and look elsewhere. I think there are better offers or products around. Maybe if things are changed I would have better things to say.

Updated app with Norton. I have had Lifelock for years and thought the app was pretty good. Now with the updated version which included Norton - the app seems like it is more a sales device to get you to add/buy different services. Every page has an ad on it. Almost click bait-ish. Recently went in because I had a major concern and it took me forever to figure out where I needed to go. There are pages for getting “community” advice, chat options, etc. If you suspect fraud or something like that you want to speak to someone NOW! And nit gave to wade through a bunch of crap. App doesn’t allow you to do that and is not user friendly. Lastly I had to log in 3 different after the update.

Awesome service; highly recommend it.. I was on a long flight about two years ago and saw the email solicitation hit my inbox. I figured it was time to insure my finances and thought it a worthwhile investment. I had experience success at work and in my personal life and could be taken out with some hacker taking me to the cleaners. It is well worth the cost and the peace of mind it offers. The website is super responsive as is the mobile app which I use on both an iPhone and iPad. I am an IT Professional by trade and you should invest in safeguards to protect yourself and family.

New to Norton. I just started using Norton and Life Lock. I had my Facebook account hacked and taken over. Trying to get it back. I had the account since 2010. Hoping Norton helps and prevents further attacks. What I don’t like is if I change my password in one I have to change the password in the other. Customer support is good for helping with problems. Haven’t put my credit cards in yet I need to use it for awhile I have trust issues. My bank is aware of what happened to me and their security team is monitoring my account. They do a very good job there.

Internet Technician used 2mobiles & 1 Land-line &!put my nbrs in his name & at his home address!!. After 50 yrs+ of services with AT&T, they could not find my name, address, or phone nbrs in their data base, which meant aid I’d not exist! A brave young lady discovered why I has NO Internet on my phone, Desk Top & TV. Her records reflected that I did not own my phone or & that wasn’t chilling enough….. AT&T informed me that there was -0- in their records, & I has just purchased an I-13 Pro-Max!!! I was horrified that the Internet Technician had added all 3 of my devices to his name & put on his account & listed at his his residence!! I shuddered as my New Dell had been hacked by an unknown “Administrator” & that party had taken over my 1 person Microsoft 365 & the Technician had had his hands on the old computer & the new 1 too! And I’ve spent when the 1st one couldn’t connect to the Internet, which required the purchase of a new Dell Inspiron with Microsoft 11. It’s been hacked & Im told a server outside the US us embedded in my hard-drive. All of this escalated when I became enrolled in a “Secure” program. Then, onto myWiFi & when I disconnected my modem, the neighbor's’ WiFi went out too!! — A whole yr+ period of fraud while I’ve paid My eyes of blurred allegiance are OPEN & I’m back with Norton & about to connect my New I-13 Max Pro & with Norton, I’ll be taken care of! And I’m back with AT&T too & bye-bye to neighbor’s free ride!! J

LifeLockforNorton Identity Protection. navigation in this application is superior due to the locational accessibility with in mind anyone can really use this application just keeping yourself organized , review your information every day, being on top of your identification information is important especially these in this climate of the election and identity abuse going on. I would recommend using the service they basically LifeLock Norton do the background work for you just be vigilant about your own info ID call them when you notice a problem and there on it. BEST App ever!!!❤️ keep the ID theft out 🧟‍♂️♿️especially when your disabled

Best security ever. Well I am new to the system, but I am so impressed on how diligent they are in keeping your identity safe. I especially love all the information they have on cyber hacking. They go above and beyond and they have your back. They want to keep you informed and updated on a wealth of information so, you know where your resources are and how to get to them. They are concerned and genuine, they are respectful, understanding, and they realize it’s a learning curve for you. I didn’t understand a lot of what they were doing or why but, each time I have called they were patience and took the time to explain it to me. I highly recommend this program, especially in lieu of all the phishing going on today. I feel that these programs are needed more and more each day especially with many people having to work from home. I know it may sound like a cliche’ but I feel safer with them having my back. Thank you LifeLock By Norton

Norton LifeLock. Not sure I am loving the change from LifeLock to Norton. At least with LifeLock all of my accounts were being monitored. When the change to Norton LifeLock I thought I would have the best of both worlds, however Norton LL can’t seem to monitor 4 of my accounts (listed as “Disconnected Accounts”) and request me to update and monitor them manually. Norton does list the disclaimer that they are not able to monitor all accounts, however, my question is “why”? If they took over from LifeLock (LL) and LL could handle these accounts, why are they having difficulty? Also, I am unable to unfreeze one of my credit accounts In “Identity Lock”. It always shows “Unavailable Try Again”. This would be a great feature if you are trying to purchase a car or large ticket item and they want to check your credit, but not if you can’t gain access to the feature to unfreeze or freeze your account. The jury is still out on for me on this company merge.

You want security? This is a good way to go!. If I could give 4.5 stars. I would. But the only reason I didn’t is the user interface doesn’t really allow you to remove leaked info from data brokers. I don’t know if there’s a fee or not - but so far all I know is I can’t in general through Norton’s service. Don’t know if your information is leaked? Passwords or usernames? Malware in your computer? Safety and protection with a secure VPN when you surf the web? NORTON HAS GOT YOU COVERED. They are extensive, I found out a few bits of my info were leaked (they look back as far as 2008!!! THATS OVER A DECADE!) Norton delivers and continues to. For such a price for Norton basic up to deluxe (and the price rate comparison is amazing just some $10 or so) you get a piece of mind for a whole year that you will be covered and protected by one of the best for the common consumer. Other than my slight problem? I thank norton - and encourage those who are skeptical to give it a try! It’s not to much and I’m quite sure you won’t regret it.

Convenient Update. Appreciative LifeLock member before its merger with/buyout by Norton, which I also used and liked. The first versions of iPhone apps didn’t work well for me: the first interface told me I didn’t have an account; later versions would have me log in every time, then take me to a screen where I could see Touch ID had been activated. Yesterday I was invited to download a new app, which I did, and now Touch ID works! The only thing I don’t like about this new one is that I can’t figure out how to log out; the app just logs me out after a few minutes of inactivity

A far cry from the previous lifelock app.. As just about everything regarding the switch from LifeLock inc. to Norton inc., The Norton LifeLock app leaves a lot to be desired. The previous LifeLock app, when it was administered by the original lifelock corporation, was a great, great app. When Norton took LifeLock over it seem to have pinched pennies on many facets of the company and the service. Of course, the app was not spared from this pennypinching. The functionality of this Norton app is nowhere near the functionality of the previous lifelock app. I can’t even go in and update my payment information on the Norton app. The Norton LifeLock app seems to me just an afterthought rather than a full featured, fully functioning app. The previous LifeLock app iteration was an actual fully functioning app. Until Norton updates the app so that it functions as the previous lifelock at did, my review will remain as is.

Really poor transition from LifeLock. Attempted to log LifeLock tonight, directed to add this new Norton app which apparently is intended to replace the LifeLock app (nice notification of your intentions Norton). Loaded the app and logged in to find it did not transfer any of my monitored accounts from LifeLock to the new app! Unbelievable! So I am supposed to Re-enter that data that you already had available?? Also apparently lowered my plan level because no credit data (scores, reports, etc..,) is even available. Had it with LifeLock, but not now. I expect this is a money grab (Oh, you can get credit monitoring for the low price of $x.xx). The LifeLock service was already stupidly expensive. Really, really poor transition from LifeLock by Norton. I would have expected much better. Too late tonight, but tomorrow will be spent finding a Norton replacement.

Trust Norton!. After being hacked on my phone, they stole ALL of my information including my phone information, my social security number, my credit cards and passwords, I purchased Norton 360. They monitor everything. I had to delete all of my emails and lock my credit report and order all new credit cards, notify the social security and the FCC. The people at Norton are patient, empathetic and kind. It is expensive, but I consider it life insurance for my life’s hard work. I’ll be damned if I let a hacker take over my life! Thank you Norton.

Sure isn’t the original LifeLock?. The old LifeLock was way better easier to use customer service and no problems logging out. This supposedly improved basically ruined a great thing already in place! Want customer service? If you’re lucky you might get someone who speaks terrible English after waiting on the phone while being continually transferred for an average of 30 minutes. They keep saying accounts are not connected that are in fact active? I could go on and on but I really would like the old version of LifeLock back. They would need to vastly improve this app before I would recommend it like I used to….

Terrible app. I save all my user names and passwords on a locked app on my phone. I sign into everything by opening that app. I then copy my user name. Then I go life lock and paste it in. Then I go back to the app and copy my password. That procedure doesn’t work on this lousy app because when I leave it for any period of time it closes the sign in page. I have to start over again. What’s required is a super memory or WRITING IT ALL ON PAPER AND THEN TYPING IT IN TO THE APP. what kind of Stone Age crap is this. Whoever set up this app should be fired. On top of all that. Life Lock generated the log in and password but gave me no way to change it. I copied and pasted both into my secure notes app. It worked for a while. Then life lock lost it or changed it or garbled it in their system. To fix it I had to speak with someone in the Philippines. I hate that.

Peace of mind. I after and signed up for life lock after one of those specious calls asked if this was ( and asked my name) and I said yes And they hung up immediately!. Right then I knew I needed protection I called and was greeted by a very warm and assuring voice who walked me through plans and the costs there were no surprises at all so I chose my plan and have been at ease every since I am thoroughly satisfied with Life lock looking over me I refer to it as my Electronic Guard, for my house title, accounts and my credit scores, and also my devices, I am totally satisfied with the service I receive. Thanks Life Lock Ron Carpenter , IA, USA.

No Better. I was really excited when Norton replaced the old LifeLock app (which was so constantly glitchy, it made keeping on top of the service impossible) with its new LifeLock app. Sadly, it’s just as bad, if not worse because it’s Norton and it should at least be able to handle the tech user-interface part of its service. It leaves one wondering if this is the best a giant tech company can do? An example is how difficult it is, and often impossible, to get it to correctly retrieve and populate credentials from 1Password and then it not permitting manual pasting when it inevitably gets it wrong. So that’s the app. Regarding the service, it continually surprises me how long it takes to alert re: charges made many days before. Some of financial institutions report in as close to realtime as possible, so why does it take LifeLock, the monitoring service for which I pay, so much longer? Its actual monitoring seems good in that it has alerted me to some things requiring attention. Hopefully (fingers crossed), its assistance with any needed resolutions and financial protections are as good as it hypes them to be. If not, then the high price and many frustrations with its user-unfriendly interface make it just another tech profit scheme to get your money (capitalism’s newest iteration of insurance).

Not Accesabile Or user-friendly. This app, especially for the amount that we pay for it, can be a lot better. We should receive more detailed credit information. Also, the app is not very user-friendly. It would be so much easier to be able to see a list of everything that was purchased and approve them one at a time as we go down the list, instead we have to open it first, approve/Deny the charge, and then exit it out to go to the next transaction. Finally, I cannot archive, hide or delete any disputes from the last three years or longer. This app needs to be much better, especially due to the price we are paying for the service!

Norton 360 with Life Lock incredible value. I have been a LifeLock member for over 15 years and now with them teaming up with Norton360 is great way to protect yourself and your family from ID Theft, Home Mortgage fraud, The Dark Web, Malware and so much more plus up to a million dollars in professional help to fix it if anything were to go wrong. I have had my ID stolen and it is no fun going it alone trust me and the app makes it so simple to use. Instant VPN whether on your phone or computer if you are at your local coffee shop. So many people are sitting right next to you and they are using the open WiFi to steal your identity and with Norton360 with life lock they can stop it before it happens having the bad guy to go find another coffee shop to destroy someone else’s life unless they get Norton360 with LifeLock

The app review. I would give it more BUT… the problem I have with the program is you are always having to re-login and I feel like that’s a big problem for something that costs what it does and is suppose to be monitoring our system and information. My question is how can it be monitoring if you are always having to re-login every time you turn around because it logs you out every 15mins because you aren’t active ? Well I don’t live on the internet 24/7 like some people do I have a life to live with other responsibilities to handle. So why can’t they make it where it monitors all the time like I for one expect it to do for what I pay for anyways? RIGHT? Come On Norton get on the band wagon for your customers!!!

Easy to use and informative. For the monthly rate I pay, I have enjoyed using Norton for all my devices and lifestyle choices involving my PII, identity, and financial credit. I feel safe knowing that I’m good to go and have access to my information in an intuitive workflow that is seamless across all my devices, both for Mac and PC. This app in particular is great at keeping me informed without being annoying about it either. It helps me stay mindful about my financial decisions and the impact is creates when my stuff is out there. I’m proud to be a Norton member and tell all my friends and family about it.

LifeLock is Awesome!. LifeLock has been an absolute game-changer for me. This service provides exceptional protection and gives me the peace of mind I need in today's digital age. Setting up LifeLock was incredibly simple and hassle-free. Within minutes, my personal information was being monitored, and I felt secure knowing that LifeLock had my back. The user-friendly interface and intuitive mobile app make it easy to manage my account and stay informed. I had a weekend run with scammers trying to open accounts 7 times. LifeLock notifies me and handles all disputes with each credit card company. I highly recommend LifeLock for he value they provide.

Identity Theft Is No Joke. Someone got a $500 payday loan in my name and I received an an anonymous phone call from a collection agency saying that I am going to be summoned to court and I went to my local sheriffs department and filed a report and they recommended me to get lifelock theft protection somehow even though I didn’t apply for it I am responsible to pay $1,600 plus court costs and lawyer fees. I wish that I had lifelock theft protection sooner! Lifelock is definitely recommended and they are very professional and they send you alerts when someone is using your good name and they have experts to help you get advice when your identity is becomes stolen.

Absolute Garbage. Literally from day one that I purchased this subscription I was unable to access my account or if I logged in to my account it would say I had no active subscriptions. Yet I still received charges month after month. Any time I called their terrible customer service reps would obfuscate and walk around every subject rather than help me until I was forced to just call and keep telling them to cancel my account repeatedly until after 30 minutes of asking me why I wanted to cancel they proceeded to finally do what I asked them too. Got absolutely no benefit from this trash app or this trash company. Lost more money to this company than the original event that caused me to even want LifeLock. Thanks for nothing Norton.

I feel a sense of security. I have had LifeLock before and they were very good at answering my questions. I don’t have a lot so to secure the few things that I do have is a great feeling. I have worked all my life and my childhood friend did also. But her Identity was stolen and she lost everything from her retirement savings to her small mad money account. And the paperwork and the hassle of changing everything was as she put it a nightmare. Luckily for her she had a excellent agent assigned to her case so she was able get some things back. He suggested LifeLock and they stopped suspicious activity before anything happened to my niece. I highly recommend that you subscribe. No matter where you are in your life. Especially these days when you’re money doesn’t go very far and you’re savings are taking a downturn.

Norton Lifelock. The service has been quick to pickup financial activity in my name. I like the new facial recognition so as to save having to constantly enter password but two-factor would be really nice for other devices that can’t perform facial recognition. Also would like more detailed information about the triggering source of a notification and it help if any phone numbers are given that they be in the active state so as to be able to call directly without having to write down the number and enter it separately in order for a call to be made

Basic. App provides bare minimum . Even at the premium level you expect more access to update your information or even dispute information on credit reports . However you are expected to call in to do this. Sometimes I wonder if the real threat is providing all of your information to one security platform under the premises they will protect your information. I’ve noticed other features added into the app /premium service that you already expected the service to cover or at one time did cover . For example protection from identity thieves opening accounts at a payday loan. This now has a feature you have to activate within the app ( of course at no cost) which raises the question. Is LifeLock moving the goal post when there has been a breach in order to not be reliable for a service I’m paying for ?

Not worth $20 a month which can’t cancel easily. I’ve been trying to cancel my subscription for over an hour. I’ve tried automatic chat and it says I don’t have active subscription although my MasterCard says differently. The support page informs you that if I go to accounts page- All I have to do is press the cancel my subscription or unsubscribe feature and wallah... done.. I’ve been to account settings, my subscription, manage my subscription, support and help.. I should’ve spent the hour on hold rather trying to make it easy online as they claim. For services you receive for free from every credit card company, credit karma, and/or from the credit bureaus themselves, $20 a month isn’t worth the locking up ONLY TransUnion. When I applied for a loan, I told my bank.. oh I might need to unlock my credit for you.. they immediately responded with.. oh it’s fine. We got your info from Expedia. And Then I received notification of their inquiry from credit lock, credit karma, Expedia. You’re app should be called TransUnion lock/credit watch and notify. Misleading marketing. The services in this day and age are necessary and although I find these services needed.. it should be more broad and if you’re gonna charge a fee, do something more than what’s offered in just having an account somewhere else. Thank you. But no thank you. (That’s if I can ever find out how to cancel my subscription). Ugh.

What to expect. Now there are many videos that compare different securities. Norton in has been rated the best security as far as protecting your information goes. This app is easy to use and easy to navigate. The color indication is a great way to show when something is unsafe and needs action, green for safe and red for danger. With a simple click of a button Norton takes care of the rest and guides you on anything else you need to do. The pricing is debatable compared to other companies, but everyone’s budget is different.

Would NOT recommend. Since signing up for a family plan and downloading life lock apps to my phone and my fiancés phone both our phones freezes, internet works when it feels like, we have back out of whatever windows we have open and open a new one. This is not what I thought I was signing up for. Especially the VPN feature is horrible. This is not a coincidence because it happens with both our phones, how could that be? I’ve contacted tech support to trouble shoot and our issues are still happening . I’m only a couple of weeks into my initial signup and I’ll be cancelling this service ASAP. We literally have to disable features from the life lock app in order to operate our phones. I would not recommend this service to anyone. Everything sounds good when you sign up, but obviously Nortons Life Lock has some issues to resolve with their apps before taking your money and have you download apps onto your phone. I’m very disappointed with this service, just horrible.

When LL was first brought to the market. They provided once a year a report from each of the credit agencies, now we have to pay for them or upgrade. Again, in the beginning when any credit was used in our name we were required to verify it was us. As of now we barely hear crickets from this company. So, why would I pay more for what I barely get what I promised to begin with? There are other companies out there who do there same thing I’ve been looking at. Years ago I brought my husband in to life lock as we traveled around for the military. He heard from them twice when he purchased two vehicles. Two out of many. Once I completed research I will make my decision.

Works great and syncs perfectly. We used another well known password app, but it failed to sync correctly. So I had different vault passwords on each device. Customer service did not help. On the other hand this sync immediately. My spouse and I can share our passwords and private data immediately and with confidence across multiple devices. The password generator works great. I highly recommend this product and it’s suites of other applications. Only downside is it is more costly than I expected and think they can adjust the pricing structure to be more attentive

Angel watching. I’m new to the app. I just signed up a few days ago after one of my credit cards told me that my SS was in the dark web. I was scared so I came to this app after reading reviews and my I was told about it by my girlfriend’s step father who is in cyber security. He uses the app himself and has been using it for many years. Obviously he knows what works and what doesn’t. So far it’s been easy to get everything working properly and in sync between personal information and the app. This threat is very serious and things will get worst before they get better but I feel good knowing I have a great company watching over me.

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Face ID flaw. Good app but even though I have Face ID, it always has message ask for me to sign in with user name and password for security reasons. Face ID has never worked even though Face ID is switched on.

Excellent App. Awesome App, the best app to have on your phone and tablet when completing mobile banking.

Great. Great

Seems to do the job. Very happy with the service and the scope of documentation that it covers.

Roanne. You keep turning off vpn and i don’t feel safe

Ok. Ok

Great app. I’m very happy with the security I get on my 2 phones and my iPad.

Can not delete primary data. Wow, you can’t delete your own data Norton controls your data. Why can’t i delete my own data. How ridiculous is that. It looks like my data now owned by Norton, somehow ownership of my data changed. So arrogant Norton

100%. I’ve always had Norton as my antivirus software & have always been 100% happy with Norton’s protection. I have tried other antivirus programs because I come across a good deal but haven’t really had the same peace of mind Norton gives me. It’s app is easy to navigate on my devices & are so user friendly. I can’t recommend Norton enough.

Absolutely woeful. All i want to do is run a manual scan and there is no feature for this action. How am I supposed to get peace of mind if I can’t run a scan after receiving fake threat reports from scammers.

Sneaky marketing. There was no mention of a payment for this app on the App Store but when I downloaded it I apparently was billed for the app. Norton are a devious company. I have used them for many years . Will look for a different company to deal with. Very upset.

Could be better. It’s nice to know it’s monitoring dark web… we assume. But what about regular data breaches? Haveibeenpawned is a great website, why can’t this info be incorporated in here? I’d also like to see information and tools to help tighten security and privacy. An internet security company would be great at helping us find our digital footprint and all our old online accounts for us to start deleting our old unused accounts and data. We would pay for that!

Keeps me safe so it’s real nice to have. Really nice app to own

Good app. Very happy with the app but they should bring in Artificial Intelligence to make it more adaptable and better for the consumer ie when you open the app facial recognition should be instinctive and allow you to see everything there is

Slowing down my iPhone 12. A hindrance

Why enter data again?. Why can’t the mobile app take the information from the windows version? Then we wouldn’t have to enter it manually

Sign in is erratic. Face ID often fails. I keep getting notifications to sign in. I am not sure why it cant remember me at all times unless I reset my phone as I use the same face to open my phone.

Can’t login. Unable to log into / create account and technical support was unhelpful.

App close automatically. App close automatically and again need to login every 15 mins. Useless app

Safe and easy use. With Norton installed, safe to browse websites and not to worry about the cyber insanity. Overall it’s the support we need and the protection we must have. Thanks

So far so good. Haven’t been using it for long but seems to be doing ok

Norton. Great products now feel totally safe for the first time in 12 years

Great app!. Great app, trustworthy and reliable. Easy to use which means there is no trade-off between convenience and security. 10/10 will renew subscription.

Keeping my phone save thank u. Keeping my phone save thank u

Security. Hi received an email that was so real looking it was supposed to b from EBay though Amazon and it was a receipt for a purchase of an iPhone using my so called Pay Pal account for $699.00 It had a phone number to ring for cancellation of the order .it was a scam! And when I called the ph number I called I knew it was not a business company so hung up they of course rang me back and tried to tell me my cards were compromised and wanted access to my computer but I said no then they said the charge had gone through and was in pending . However I new I was safe with Norton protection and did not panic as I would have . So thank goodness I took the protection out with Norton because scams are very clever.

Cannot contact server. This is the go to response the app seems to use. I’ve have tried for over a month and have not yet been able to use the VPN service.

Norton 360. Have installed Norton 360 on 3 devices and feel more secure in that we are informed of any suspicious activity with regard to email addresses and theft of personal information.

A bit difficult to follow. Needs to be more user friendly can be a bit difficult to understand needs clearer instructions

Manie. Very easy and simple App to use. I feel very safe now knowing that I have also installed this App and is monitoring my identity as well, in addition to the other Apps Norton has and I have installed as well.

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Fou raide. 👌

****Norton****. Excellent product. Does what it says and does a good job. Two thumbs up.

Great customer service. Great customer service and short waiting time.

FAIL. I bought my LifeLock Norton 360 Premium and it works on my Mac Pro and PC desktop but insist I do not have an account on my iPad. SUCKS!

Credit Report. I only receive notification when there’s a credit check done by a company. I’m very satisfied with their prompt notification. The App is very good and easy to use and they solicit anything like most companies do.

Worth it. I find it very useful and it is worth it to use it.

Norton. It’s hard to tell if this program does anything at all.

Monitoring. My favourite part is the credit score and identity thief I feel safe shopping & surfing the web from fraudulent sites to ads

Safe & Secure. I never need to worry about security as this gives me full confidence and protection need. Has caught 1 or 2 times and never had again.

Finally. Bein the digital age I feel much better browsing with the vpn..I have had my identity stolen and gettin this seems like a no brainer…infact my wife signed up and right away an alert about the dark web and the data breach that happened with fb..def worth the money paid…knowing this app has my back on the unseen is just one less thing to worry about…thanks guys!

Easy to use. Love my extra layer of security

Super application. Cette application nous permet de rester l’esprit en paix malgré tout les vols d’informations des différentes compagnies des dernières années

Réinitialise échec. Réinitialisation qu’il m’ont demandé de faire à mit un problème que je n’avais pas et me demande une configuration qui ne fonctionne pas (avant j’aurais donné 5 étoile et maintenant????)

Norton Identity. Magnificent application. Very secure and safe. I feel confident using this app. It’s awesome. Thank you.

Protection. Pourquoi dois-je mettre toutes mes informations personnelles afin d’être bien sécuriser? Merci

Better Peace of Mind. I feel more secure using the VPN connection plus having the dark web monitoring.

Makes you feel secure. Easy to use makes you feel secure when your on the internet would not use my iPad without it

Rating Norton VPN. ⭐️⭐️⭐️⭐️⭐️⭐️. Reassurance of VPN service is great to have! Recommend it to anyone I know.

Slow. Ever since using Norton 360 Lifelock my iPhone is sluggish.

This service is not available in Canada. This service is only in US. Then what’s the point of having this app in Canada.

Does nothing from what I can see. Constantly have to re log in and does nothing

Wow. Wow Very helpful

No sure about the app yet.. I keep getting notifications that seem to be false alarms. This makes the app somewhat useless because it is crying wolf. On the other hand, I had one notification that confirmed a leaked password so I fixed that problem.

Un mot d’encouragement. Merci de protéger mes données vous êtes très gentil à plus de René Viau bye-bye

Not sure if I will keep. So far so good, i have only had it for a couple hours, email download was very slow but it might just been once ? Maybe had to recognize email. May install on desktop. Wondering if this program slows down computer on both desktop and iPhone. Had Norton anti virus in the past along with other anti virus programs and they all seemed to slow down the computer

Norton Secure Device/Network VPN. Having the Norton Secure Device, Browser, Lifelock app makes me feel confident that I’m safe during all online website browsing, and with cool features like Identity Theft insurance, financial fraud monitoring, and even social media account monitoring with a link to add all my most important social media accounts to keep them all safe too. I know I made the right choice choosing to protect and secure my cell phone/network before I have a problem, making me feel safe about browsing the Internet again. Especially since I’m launching a new business that does marketing& advertising, with all these cyber attack threats lately, I feel it’s that necessary precautions measure needed to ensure my identity business personal and bank account stay mine and don’t become someone else’s pay day instead. Thank you Norton LifeLock from MR MATTHEW t POLLARD CEO/Founder&Creator of, SoBErLight Productions, Inc.™©® a Media&Broadcasting Company.

Doesnt work but in my packaging write LifeLock. Show me your subscription doesn’t include but i got Lifelock and in my box and packaging is support iOS devices i leave in canada why they selling product dosent work ?

Shield. Well made software User friendly

This app does not work on iPad’s!!!!!!. There is a blacked out screen on both sides of the sign in page and I can not continue because the I’m not a robot continue button is in the blacked out area. I am not able to access????? Please help me with this! Thanks!

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Harassing Me For a Review. Honestly the app is fine so far for what it needs to do... but I’ve dinged the rating because it regular pops up a dialog asking if you’re enjoying using the app. If you answer “Yes!” it asks if you’ll write a review and your only two options are “Yes” and “Later”. Well, you harassment worked. Here’s your poor review for engaging in such poor design. Always give users an option to NEVER again be bothered by you (though I look with disdain at any app that randomly pops up any dialogue like that, period). Yes, I do write apps. Yours could be better just by ceasing to solicit reviews and pop up dialogues like that for no good reason.

Worst customer service. This is the first time I am writing a review in my life but I felt that everyone should be aware of this. Lifelock customer service is totally all over the place - I have been on the phone for about 4-5 hours talking to 10 different people just to fix a login issue. You keep getting referred to a different agent or technician as they have so many different departments; call gets dropped all the time so you start all over again even if you have a case # in place and no progress is being made. I have been a long time Lifelock customer but I am finally calling quits. Terrible and uncoordinated customer service wasting everyone’s time.

Takes something that worked and kills it!. LifeLock really screwed up getting involved with this “Norton Upgrade”! My wife and I have had LifeLock for several years without issue and enjoyed all the security and features it offered. After receiving the email from LifeLock saying I should click the Norton upgrade immediately because my accounts could be at risk, I did so because I trusted LifeLock. I have spent at least 9 hours on the phone with multiple case#’s trying to get my account (and my wife’s) working like they used to. My account is finally right but they have no idea who my wife is even after sending her multiple Activation emails. They send emails to her with her maiden name in the email even though LifeLock never knew her maiden name... Norton cannot locate her by SSN or DOB. I am currently typing this review while on hold for technical support at Norton with my 4th new Case# since the last person I talked to couldn’t help after spending 52:01 mins with him on the phone. I WOULD NOT RECOMMEND THIS “UPGRADE” TO ANYONE THAT I LIKE AND WANT TO KEEP AS A FRIEND!

Best support and protection I've found!. These guys have been wonderful. They've helped me to avoid two possibly catastrophic incidents before they happened and to me that's priceless. It's nice to always have my updated credit score and the ability to monitor any transactions involving my info. Thanks LifeLock for making me sleep better and helping me avoid some bad situations- you guys rock.

Great app and service, just minor tweaking to make perfect. I love the services and bundle of Norton and life lock. However, there are way too many apps to download. Just make it simple and keep all services on one app. Another thing, I love the VPN but sometimes it disconnects on its own for some reason? And when it is connected the constant “bot” verification whenever I search on google is rather annoying, but I guess that’s what it takes for security. Overall , I will be a life long member , keep yourself protected.

Lifelock isn’t what it once was. Lifelock’s premium plus credit monitoring service recently missed a n invalid credit transaction made in another state at an Applebees. I discovered the false charge was made from another state by reviewing credit card transactions. I handled by calling my credit card company and waited to see if life lock would catch it but they failed to ever report it. Upon one other time I phoned in trying to make a change to manual payment only from automatic payment they said one thing but failed to execute what they had claimed to have done. Total wast of money so I canceled.

Confusing. I appreciate what the service does for you, but when the company was just LifeLock the app was easy to use, now with Norton it’s confusing and a pain. You have to sign in multiple times and getting to your info isn’t clear. I cannot find where my subscription payment info is located to refer to or make changes. I got charged by the Norton company but it tells me that I don’t have a subscription, although I do have one with LifeLock. What a messy program.

Worst piece of crap. Ever.. I used LifeLock for years without any problem until Norton decided to force this app on you by disabling the old LifeLock and forcing you to go to this. This app kept telling me there was a block on my credit rating at one of the Big Three but after calling them and confirming there was no block on any account, the tech support people were clueless as to how to fix it. Told me they had to kick it up the ladder to “Level 3” support but when I asked to speak to someone at “Level3” I was told they didn’t speak to customers! Don’t waste your time with this app or any other Norton product. There are cheaper equivalents out there

I would give 4.5 stars if I could. The only issue I have is that getting to tech support takes sooo long to find the number and the chat feature person although professional, knowledgeable, courteous , and gracious—wasn’t able to solve my issue and forwarded me to the correct dept. I understand that most things CAN be solved with a chat feature; however, it’s a drag when you’ve spent nearly 2 hours on chat only to be escalated. The products are TOP NOTCH.

Nuisance Pin ID and Notification. Once logged in the app, you must select and confirm a pin ID that does not seem to serve a purpose and is unnecessary. It would make sense to use the pin ID if re-logging back to the within a 30!day period - but it doesn’t. Also, very annoying to be woken up in early morning for notifications - the user should have the option to allow notifications after a certain time of the morning. Please allow this feature on the app.

It’s okay but it’s not great!!. I am not happy with the app Turing off after 15 minutes of inactivity on my devices ... it should run all the time!!! Please please fix this and or give us an option to decide how long it would run on our devices before we have to reset it!!???? Can’t reset itDuring the night when I am sleeping! Also I think the app needs to be looked over and more secured because I believe that your apps have been affected/Infected or hacked on my device at the very least! I would really appreciate your Norton virus 360/LifeLock apps to be looked at and completely reconfigured and fix the bug issues! Especially for the price I’m paying! Thank you for your time!

Norton and Lifelock together is AWESOME!. I have Norton which is a amazing program easy to use and knowing i’m safe on the internet is just wonderful! But having Life lock on top of Norton is so amazing because now I feel extra protected so thank you for that. It’s worth the money to know you so protected using and buying off the computer-cell phone-or any other device you have. You can not buy better then this program so THANK YOU for looking out for us little people!!!

Worst Experience Ever. Sometimes, I can log in to my account and sometimes I can not. I am VERY HARD TO DISPLEASE and currently I am irate. The credit bureaus tell me my basic info listed is fine but shows up wrong names and addresses under Lifelock's credit bureau "monitoring" system app dashboard. You are listing the wrong information as being reported by the credit bureaus. The website is no better. Over a decade as a loyal customer and no one over the phone there can help. I'm at a loss. In good conscience, I can not recommend at this time. I can't get anything fixed. If it ever gets fixed. I will be happy to re-rate. Otherwise, my review is to STAY FAR AWAY AND SEEK SOMEONE ELSE TO PATRONIZE.

Recommended by Law Enforcement. Peace of mind makes this invaluable. I got hacked twice before and it is not something I would wish on anyone. This service was recommended to our family by Law Enforcement. I put it off until it was an issue I was forced to address. Don’t do what I did. Give them a chance to save you from the hassle before you lose assets at a critical moment.

You’re doin’ too much Norton!. Gee whiz, will I be glad to get these 4 Norton apps off my phone. Thought I would give it a try with a special they had going on. Norton leads you to download THREE (3) more apps for security, vpn, and a password app. What the? Every time I turned around I was having to enter my login information, from app to app to app. One app leads to another app, leads to another app. I can’t do it. Can you somehow put all of your apps into some kind of Norton Mega App? So you wouldn’t have to constantly resign in, and then get sent from app to app? I’m not sure of the reason for ALLLLLLLLLL of the apps. What I thought was going to be a Norton-LifeLock 360, informative, easy, laid back...turned into 4 different Norton apps, that don’t really tell you a whole lot. Very disappointed.

Poor user interface. The app continuously redirect to a browser page that will not open on an iPhone. The purpose of an app is to not have to go to a browser page. LifeLock has lost touch with customer service, I guess at least their IT department can navigate the app and browser page, as long as the person making money is having a good experience and not the person paying for the service. Things have gotten predominantly worse since Norton took over and of course leave a message on the app and you will wait for hours for a response.

The way you request reviews. So I clicked on my Norton app and was immediately presented with a pop up asking if I was enjoying the app. It didn’t have an x at the top right so I couldn’t not remove the pop up unless I answered yes or no. Do not force a dating out of me in order to use the app. This is becoming more and more common with companies trying to build their sales vis ratings. So…. When that happens to me I provide a negative 1 star rating and I will do this every time I receive the pop up. Basically, the company is saying, rate my app or you can’t use it. This does not work for me. You’re welcome for the 1 star! I will also give you the same review on google.

Horrible support. This app is clunky at times, especially trying to re-authorize. Phone phone support is worthless. I literally spent a day on the phone with seven different people. None of which knew how to use their tools. None. I don’t mind diversity and a global business. I’m fine with different cultures, languages, and people. I work and live in a multicultural environment. But... any call center employee needs to listen before they deflect and dump the call and redirect. Their call centers are so terrible they might as well just tell people figure it out on the web or forget it. They could charge less for the product by just getting rid of the call centers altogether.

NOT HAPPY AT ALL. Had never gotten a notification from Norton the whole 6 months I’ve been with them. Turns out that we have been being hacked four of those six months! Now remember that we had never have received a notification from Norton the whole time! So eventually passwords start getting changed and I would reset them. In which I do have to admit that they were not at all hard to deal with on that end of the spectrum. Hmmm… imagine that. Oh and I must apologize I told a small fib earlier, I did receive notification when “I”changed the password. Am I satisfied with the rest of the service?? Who knows

AWESOME BACKUP🌟. Been a loyal customer and fan of Norton for quite a few years now and have NEVER been disappointed in their service! You can look forward to upgrades and new features each year, many included at no extra cost to you. I’ve not compared Norton’s services with other provider because I believe in Norton and have seen no reason to look elsewhere. If it works?……….Why fix it??????

Feel safe knowing Lifelock got my back!. Wonderful service. They will notify for the slightest activity which I love. I’ve been a victim of identity theft in the past so I put purchased a subscription plan with life lock. They will not only send you email notifications but they will also CALL you and notify you of activity they deem suspicious. I definitely recommend Lifelock you won’t ever miss activity that’s going on with your identity with them protecting it!

Peace of mind!. I am enjoying the app! Just knowing that they are watching out for my personal info is a great peace of mind. I have had someone use one of my accounts to purchase things before I had LifeLock. My financial institution was able to recover funds for me, great! After that happened, I purchased LifeLock to monitor things for me. It helps give me peace of mind and to know they back it with a million dollar coverage is great to know. So far I’m enjoying everything!

They will not return your payment. All was fine with them until I canceled due to more cost effective option elsewhere. I had around 10 months which I had prepaid for the forthcoming year for this service. They have always made clear that as they will with you that if you choose to cancel, payment will be refunded for the unused portion of the paid period. Unfortunately this is not true. Had to understand a company which is branded upon integrity and identifying threats is engaged in this conduct. I don’t like leaving negative reviews and I’ll pull it if/when they have honored their commitment.

Hackers or Protectors. I don’t know who is worse, Norton or the Hackers. Norton’s fees are all over the place and their plans are confusing. When I talk to their customer service department, I feel like I am talking to used car salespeople. They offer deals, then disrupt your existing plan to the point you must re-install the software. I have had Lifelock for decades and when Norton came along they muddied the program from the user’s perspective. Their marketing program appears confusing. It seems they’re primary objective is to lock customers into a high priced subscription with little concern that their tactics appear to mimic that of hackers.

WONDERFUL PEACE OF MIND!. In this day and age we live in, we all “KNOW” Cybercrime is on the rise! It’s just wonderful knowing that is someone is trying to steal my information I will be notified IMMEDIATELY! I look at it like this, if you have security in your Home, your Car, and anyplace else to might be trying to stop someone from breaking in I would “MOST DEFINITELY” get the Norton 360 with LifeLock! They are a GREAT COMPANY, and if you ever have to call they have WONDERFUL CUSTOMER SERVICE employees! You OWE IT TO YOURSELF TO JOIN! I would give them MORE THAN 5 STARS if it were possible!👍🏻

Good, and getting better!. No, the user interfaces (plural) can be a trial, but I can usually find what I want. A good dashboard on the phone is always a challenge. It’s fast, which is very good when you are dealing with a potential issue. Updates have not been a problem, but I am still trying to decide what is blocking me from certain sites - I thing it’s the Ad Blocker, but I wish I could customize it so so my preferred sites can be allowed by tapping an icon? Pass this onto the website folks; it’s nearly impossible to buy products without a huge effort. Have them fix the website so it is better integrated with LifeLock and the cyber software. You would think Sales would be user testing this stuff? Web sites still load quickly, even with the VPN and active blocking. Keep working on it, it’s really pretty good and could be great.

Excellent Protection. I’ve used LifeLock since it was first introduced. It keeps getting better as more hacking, identity theft and data breeches become more common. LifeLock now covers social media accounts and gamer ID’s as well as watching for cyber bullying on your child’s accounts. I can’t find anything better than LifeLock in the App Store. I always have 24/7 hours and 365 days per year protection.

Not what it used to be!!. I’ve been using Norton and Norton Password Manager for many years, and since they hooked it with LifeLock troubles abound. For the last week it would not sync. with my mobile it keeps saying retry, retry, and retry. I use it on my mobile as well as my Desktop and things have been very difficult as I have 192 passwords. Then it quit using the correct email so I had essentially lost all of my passwords. I have got it back on the Desktop in The Edge browser. Not good I have been looking into buying a different Password Manager.

Viewing. I’m glad I have Life Lock, but it’s hard to tell if the app is doing anything at all & there’s no buttons to push for immediate scan or scanning if you suspect something is not right at the moment. I’ve gotton several e-mails saying I purchased all kinds of LifeLock packages that I didn’t… I think they could be phony sites but they look sooo real. I’m surprised Life lock don’t shut these people down too. Just be careful! But I do feel safer. I do like life lock. I just wish they’d add dates & times of any scans so you know the check in’s They’r actually doing, is all! :)

Life long favorite security. Best internet security/private VPN on the market. Makes Express VPN look like trash and I say that deeply! Haven’t had any issues with this software ever and I stand by what I say! I promise you won’t be disappointed. Very easy to use and it keeps all your information safe under lock and keep. It’s pretty much the equivalent of having the nuke codes, meaning nobody will get your information but you! 👌👍

Renewal shouldn’t be this hard. I liked Lifelock before it became Norton Lifelock. I figured I’d give them another year so I just tried to renew my subscription. It has been ridiculously difficult. You can’t do it in the app. You have to go to the website and it keeps taking me to “optional upgrade” pages but the only button on the page is for the upgrade! There is no way to NOT select the upgrade, which iOS the price from $170 to $333 per year! So I tried the chat feature multiple times and that is a dead end as well. I’ve wasted 40 minutes and I still haven’t been able to renew

Confused. I had to purchase the app for my Norton LifeLock,which is confusing in itself after paying for a year of LifeLock, that should come free with the year subscription. Anyway, when I purchased this identity app there was no way to pick which one I wanted to purchase, it just chose on its own, which is infuriating considering I wanted the one with credit reporting, yet the App Store chose the one without it I guess. I’m not happy about this,overly confused.

Peace of mind is priceless.. After having my social security stolen during the pandemic, the first thing I did was to get Life Lock! They were incredibly helpful in walking me through the process of dealing with the thirty of so fraudulent claims that I was faced with and to this date continue to send alerts and be on top of potential problems as in day 1. Cannot believe I was able to do without it for so many years!

Awesome. There’s no other word to describe Norton 360 except awesome they always answer my questions whenever something comes up if people don’t realize that you need to protect yourself in this virtual world and they’re the ones who are always going to have problems always when I got Life Lock I was I needed help and they help me hands-down 100% and my family and I will continue being a member with them.

Why should I pay for your Services..?. I continue to get Notified by Norton 360 Deluxe that I have personal Information accessible on the Web via Company’s that sell personally vital Information on people… and that I need to “Contact these Company’s requesting they remove my information from their Records.”?!! WHAT?! Why me?! Isn’t that what I’m paying Norton for?! To BLOCK those Companies from Accessing, Releasing and Selling my IDENTITY? Also, since the Spring of 2021, USA, I have talked to many Norton Associates regarding my devices Names are INCORRECT, on the wrong device. Asking “How do I edit/change/correct the names listed on my account on my Account’s Page?” No one at Norton understands(?), because I’m still trying to get this issue resolved!! Plus, Several times every day through the dark morning hours, as just a few seconds ago, I continue getting a Notification from “LifeLock Identity.” Why? I was told via phone that “LifeLock Identity” has NEVER been included in my plan!! WRONG!!

Service is Worthless. Had an unauthorized $8k charge to my CC, no word from Norton. $50k loan application applied for on the east coast, no word or alert from Norton and had to chase it down myself. Someone applied for unemployment insurance under my name in 3 separate states, no word from Norton. Again, had to contact the unemployment offices of those states. Don’t waste your money on an app that won’t do anything for you, unless it just a peace of mind thing or a status symbol. Even asked the rep (3 transfers) if he would renew considering the circumstances…awkward pause….no, he replied. So if that’s any indication folks, might want to put that money elsewhere.

Good service with some reservation. I like this service. It works well on an iPhone but doesn’t have an iPad version that allows landscape view on an iPad Pro which is a pain. Since the pro is usually used with a keyboard it means having to view the app sideways or taking the device off its keyboard. A minor annoyance but it could be easily fixed since virtually every other app does have a landscape option.

Life Lock is a great investment. If you are look for a tool to give you some peace of mind and help you to plan for and build up you future this is the app. Every bank transaction and every time your social security number gets used it lets you know. All my credit card are monitored and it’s a great way to watch you credit. Very satisfied with Life Lock.

Counterproductive. I got this app after an identity theft scare. I set it up and connected many financial accounts for LifeLock to monitor them. But LifeLock couldn’t seem to stay connected to these accounts. So I would get warnings that LifeLock was not connected. But I also received numerous verification alert texts from my financial service accounts that login attempts were happening that were not me. LifeLock was entirely useless when I asked if this issue was caused by their service/app trying to connect, but ultimately denied it was an issue they created. So I deleted all the connections and the problem resolved. So LifeLock seems to have created an issue that only stoked my fears of identity theft.

The worst customer support. I canceled my subscription in December but my account remains locked. Waited on hold for 30 minutes to speak with someone who couldn’t understand me or help me. Got transferred to another department and waited on hold. I also reached out to online chat support at the same time to see if I might get help faster than being on hold. Got a message to hold on, didn’t have enough help to get to me for awhile. Wasted an hour getting nothing accomplished with a subscription LifeLock emailed me in December confirming as cancelled. Still locked. Forget about getting useful support. Not sure if there are alternative solutions but don’t use this one.

So pleased. I needed these applications to work from home, during the COVID19 situation. I’m very happy with how devices are monitored, alerts received. I got a new cell service and didn’t even think about the credit check part, but immediately got a life lock/Norton alert. Pretty cool. Paid off a credit card, got an alert about increased credit score. I’m so happy I don’t have to track all these things on my own. I also like the family share feature.

Dated Credit Reports and lack of ability to tailor alerts. Credit agency reports/scores at least on my app are basically worthless as the most current of the three agency scores is over a year old. I even requested my 3 agency report ( via app) and same thing. Doesn’t make sense. Lifelock needs to be able to allow better filtering of what we get alerts for. For example for brokerage accounts - I receive an alert for every “buy” of a stock. Would like to be able to filter those types of transactions totally out or at least only notified if over a certain amount.

So glad I joined LifeLock. I was hesitant to spend money on one of these companies but once I signed up and entered my data I was impressed with the coverage I get on all my credit cards and detailed transactions and alerts. I feel the 1 million insurance option is the best and that I have a resource to go to if ever I am hacked. Kind of like good health and auto insurance. And always shows updated credit score.

Saved my Identity!. When my identity was stolen and thieves were stealing my money from multiple places at once, I got notifications from LifeLock and my bank. Each were helpful, but LifeLock got on the phone with me and assisted me and stayed on the line while we contacted all the stores where purchases were made, to insure that they would refund my money. It made it very easy as the LifeLock representative explained what happened for me. GREAT JOB!

Good to be protected. I feel that I’m not vulnerable in cyberspace any longer thanks to Norton and LifeLock. It’s a very comfortable feeling since my home network was scammed a few months ago. My home computer was locked up and directed me to call a number to have it unlocked. They posed as Microsoft techs in the alert. So I called Norton instead. They fixed it. It was a very expensive fix but it gives me Norton security for life. Well worth it to me.

Do better Norton. I have 4 main complaints: 1) The app won’t remember my login information so I continually to to type everything out even though the “remember me” and “Face ID” settings are on 2) The app times out while using and says try again later 3) I get notified about stupid reoccurring charges. Is it too difficult to see that I’ve approved the exact same monthly charges hundreds of times now to “learn” that you don’t need to notify me? 4) When notified that my info was found on the Dark Web, there’s no useful info on how to fix it or how they found it. Oh well, guess I’m on my own now!

Awful Service. Ever since they changed to Norton it’s been a disaster. Accounts continue to become inactive even though I activate them multiple times. They used to have local service agents you could speak to when you had any questions or issues. No longer. Now outsourced to people who are clueless and promise calls back that never happen. We will be discontinuing our subscription upon expiration. Don’t waste your money. If you can’t speak with local agents that can actually help resolve app issues, and there are many, there’s no point. You can monitor most all of your accounts by placing alerts on them and creating double sign ons.

Prompt monitoring and alerts. Just felt compelled to add a review because of an event. A few minutes ago received 2 urgent alerts about a credit inquiry. 30 seconds later received email from s mortgage lender about need to update s credit report. Lifelock beat them. I reviewed the inquiry, identified it, and dismissed it with Lifelock , all before the lender notified me. This is formidable security monitoring! Recommend highly.

Notified immediately. I’ve had this for about 2 years, I’ve noticed each time I’ve hade to run a credit report for mortgage or linked credit cards had suspicious activity I’ve been notified within less than 20 seconds. Recently buying a house each mortgage broker who pulled soft credit I’d be notified via text, email and the app.

Pleased with Alerts. I admit I was unsure if I chose the right anti- malware software for protection against viruses, internet vulnerabilities & identity theft. But, I’ve been recently pleased with how quickly I’ve received alerts regarding any fraudulent attempts or attacks in which Norton has prevented as well as quickly informing me. Knowing that Norton is always regarded as one of the top anti- viral/anti- malware providers was reason I chose Norton, feeling secure & safe is the reason I stay.