Buddmann72 - Refer a friend
I just found out my girlfriend I had her sign up on fan duel and I didn’t realize that if you referred a friend you could both get $50 credit and a $10Bet well she did sign up but we didn’t see the thing that said refer a friend she’s so excited about signing up that we missed and it was my fault I should’ve looked for it I didn’t realize that you did that and I was wondering if it was too late for the benefits of referring a friend she’s never bet in her life before and She only bet a five dollar bet but she would be glad to bed $10 more to get the bonus of me referring her so I don’t know how he would look at that I’ve been a member for a while and I was betting a little bit here and there but I got kind of laid up so I wasn’t able to bed very much anymore and now I’m back to where I wanna start enjoying it because I love bedding so I didn’t know if she couldn’t get a hold of you somehow and still be able to get that $50 credit for both of us $50 each? If you can I’d be great if you can’t I totally understand I enjoy fan dual and thank you very much Evert Pearson
Wausgeh - DO NOT PLAY ON HERE!!!
I can assure you that you DO NOT want to waste your money on this TERRIBLE SITE!! I made my way to this supposed VIP Status!! My VIP ACCOUNT MANAGER ( ERIC GASTON) was one of the most rude ignorant people that you could ever deal with!! Any time I ever asked this man for anything he denied the request. The free play money is absolutely terrible when you dump thousands upon thousands of dollars Into the site!! Then I proceed to messege my supposed VIP account manager and I ask him how I go about taking a breather because the site was taking more money then I’m comfortable with and that I wanted to take a look into taking a little break!! I ask if he was able to apply my free play money for the week that I was getting for depositing so much and what does he do??? He reports my account and they block me from the site and burn me on the money that was supposed to be rightfully given to me!! Not to mention when you first start playing on here you magically win left and right on the slots and as soon as they hook you in the wins suddenly disappear and you just become a donor week after week after week after week!!!! My recommendation would be try somewhere else before you waste your time or money on this horrible site!! I have no idea how the sports betting side is maybe that’s better but as far as the slots and that whole side of it STAY AWAY!! You will lose piles of money and you will be treated like a pile of trash TRUST ME!!!
J Hipsta Awesome - Double deposits taken??
I never ever leave reviews for anything but I’m very frustrated with FanDuel rn. I deposited a total of $105 through 6 deposits and when I checked my bank account from which i was funding my account deposits, my account was double charged. The charges that were accurate said FanDuel betfair. However, there were also charges for FanDuel jersey for additional deposits that I did not make and I don’t even live in jersey. I am a college student in bloomsburg pa, I set up the account in pa, and never have I been on the app in jersey so why is FanDuel jersey stealing my money?? I contacted support SEVERAL times and still have not heard back. If I never hear back and do not get my money back I will be telling everyone I know to not get this app which is a shame because up until this point I really liked FanDuel. If the issue is resolved I will delete this review but for the time being it stays up until support actually responds to me and gets me my money that was wrongfully stolen back.
Koelbfructnd - Horrible Authentication Process
I normally never write reviews but when I do it’s usually because it’s horrible. In this case, my first go to for sports betting was Fanduel because of their great promo offers and risk free bets. I turned 21 in October 30th and created an account with all the details verifying that I am 21 years of age legally in NJ. When I finally set everything up it came to the final step… Authentication that I am, indeed, me. Well, it didn’t go very well. First try and I get an error not even able to get to the QUESTIONS. So I went to customer chat support (with awfully long waiting queues depending on the day and random resets that have to make me re-queue, which is very frustrating) and everything went well, the guy reset my attempts and said I should be able to go. NOPE, same thing happened… “unexpected error” and I couldn’t even reach the question section yet AGAIN. So now I did same process a second time… SAME THING, UNEXPECTED ERROR. PLEASE fix your third party authentication system or switch to a new one. This third party lexis nexis is awful and THEIR customer support is EVEN WORSE!! I contacted them WEEKS AGO and I haven’t heard back from them. Utterly disappointed and Draftkings is way better their system is as amazingly quick. It makes fanduel look inferior.
Mppeirce - One & done
So I watched the Super Bowl like many others, before hand I had seen a commercial for this app. For new customers they were running a promotion. Basically pick a team and win a bunch of money (if you win of course) I Chose the winning team, for a max bet of $5 and I won $275. Easiest money I have ever made, hands down. I thought it was a scam all the way until I had the money in my account. I will tell you, Betting was some what of a pain. I logged in at 6 and had to have my bet in by 630 and I couldn’t log in. Essentially the system was over loaded during this time. Finally I got logged in and went to bet and it kicked me out. (Which seems to be a huge issue with this app) long story short, I literally got my bet in at 6:29. Seconds to spare, I was distraught over the stress I endured for 30 mins to try and get this bet placed. Totally worth it in the end. Would I do it again, yes. However, after reading all the reviews and looking around on the app, and being on the MD/PA line (which is an entire other issue) I’ve decided to delete the app and move one. Definitely has its perks and downfalls. But that was my experience with FanDuel.
Jchavie - Notifications don’t work for everyone and cost me a lot of money
I’ve been using FanDuel for years and this has to be the worst year every. There notification system doesn’t work. They recommend using FanDuel Scout which is a joke because the alerts do not work there either. They way the NBA is right now with players sitting last minute or missing time and not being notified and other players are... Its definitely unfair and puts people at a disadvantage. I got pictures from people showing there notifications, etc. Also with league play if you don’t get to put a roster in by the start time you still should be able to enter a roster with the remaining players as long as there’s 2 or more games like they do for there late slate contest. You you miss that start time, whatever games start at that time then those players aren’t available is the contestants problem. They still should be able to enter a roster with remaining players. There are a lot of issues with FD right now and I recommend going to draft kings or find another platform to play on. FD seems rigged because they know they have an issue and they fail to fix it. I’ve resent my phone, app, etc and nothing changed. Hope this helps people out.
CooganNYC - Terrible app experience, even with chat help still can’t access account
2 months ago open an acct and funded it. Didn’t have time to bet since.. tried logging in last week on my iPhone 7 and later my ipad mini to find acct was locked/suspended. Chat help said prob was fixed but still couldn’t get in. I changed my password, still couldn’t. Asked for help via email, they said all was ok but I’m still unable to get logged in- says my info isn’t correct. Cleared cookies and started over, still can’t. I just got cut off while on live chat- they said my acct was active, that doesn’t mean I can access it. Total scam, forget it. Give me my money back, sick of this going round and round. Very unprofessional.
I chose FanDuel because they seemed more professional than that *other company* but clearly haven’t smoothed their App bugs out. And it’s not only that I can’t access Fanduel app- if I can’t get in there I can’t access Betfair Casino either. That’s a double loss for you guys.
I’ve been very patient repeatedly trying to access to my account and money but this going in endless circles is garbage. Waste of time and money, regret downloading the app. I never leave bad reviews unless deserved and will update it if problem is solved soon. Reading reviews see others experienced this too.
Tradiavv - Draft Kings vs. Fan Duel
As someone who has not been able to drive to Iowa to sign up and has been forced to use draft kings for the past year, let me say now that Fan duel was such a breathe of fresh air. The app is quick, easy and the best part of all you can actually watch the games. On the other hand, dk doesn’t allow you to watch games, sets horrible cash out prices, and is painful to use. On DK for same game Parlay’s if you add the bet to your bet slip and try to change one play. You will be forced to delete the entire parlay and plug in all the same info just to change one part of it. Draft kings is buggy, slow, and honestly just not set up for customer ease. The only thing DK has going for it is the helpful and quick customer service. Besides that, there is no reason one should be on dk and not on fan duel. Thank you fan duel for making an app that is customer friendly.
Bolo_0 - Garbage app
Don’t bother playing the slot machines. They’re soo obviously rigged it’s almost comical. You can play for hours upon hours and not get a single bonus game or free spin. You could be up $1,000 on minute, then the “algorithm” decides… “nope, no more winning allowed.” And 5 minutes later all your money is gone while winning absolutely nothing in return. Went into a room with $300, betting 40-60 cents, left the room 10 minutes later with $3.00 having not won a single bonus rd or free spin. They tell you that it’s fair by giving you the RTP of the machine but then make it clear that the RTP does not apply to individuals playing sessions. Customer support is garbage, good luck trying to speak with an agent. You could start at being 50th in line, wait an hour till your next up, then get kicked out and have to start all over. They give you like $10 in promotions every so often that will allow you to play for about 30 seconds before they take that right back. You will not win anything playing the slots! I guarantee it. Do not waste your time or your money. They will steal it all. If I could give it negative stars I would. If I could take a crap on this app, I would. It’s state sanctioned theft!!!
Rossman456 - Shady operators
After running multiple problems with trying to withdraw funds, I was complaining to some friends about how overwhelmingly shady this whole setup appeared to be. Funny enough, EVERY SINGLE PERSON I mentioned this to who had download and later tried to withdraw funds had run into a series of similar issues. Their support team mentioned that I could “stay tuned” for help…. but nothing since… Overwhelming disappointed that your team would create an intuitive, easy to use system for depositing money into the app, but not invest into similar tech for the withdrawals? Really feeling scammed.
Update: I received a response from their team that closely parallels the experience I with their customer support team, which is to say that they did absolutely zero to help resolve the issue… their team’s formula seems to be ‘apologize, completely ignore the mentioned issues in the response, and somehow hope the customer forgets about the problem’…
See what those big brains of theirs were able to come up with below:
We’re sorry to hear about this experience. I would be keen to get a full resolution to your query, could you contact our Customer Support Team via chat or email. "
Whatchugondooo - Suspends account for no reason
I don’t sports bet regularly, just here and there. I had a few bets I placed the day before for an upcoming football game and when I tried logging in when the game was starting the following day, I got a message saying my account was suspended. So, I went to my email to see if I had gotten any notifications from FanDuel and I did. In the email, it said “your account has been suspended due to some inconsistent activity. “ I tried contacting support and they said that they are unable to see why my account was suspended and will need to escalate this issue to another team. I haven’t done anything wrong on this app. I place regular bets and use the app how it was intended to be used so this account suspension is extremely unnecessary! Now, FanDuel is holding my money without giving me any access to it. I am not regularly/constantly depositing and withdrawing funds so I don’t see how that could affect this situation in any way. And fyi, sometimes when you refer people, they don’t always give you your referral bonus. You sometimes have to go out of your way and contact support to ask for the money they were advertising you would get from referring a friend.
MyC0R0NA - Great app!!
Downloaded this app a little while ago due to the casinos being shut down. Basically only play the slots not really into the sports betting events even though that’s the main for this app. Haven’t had any issues while playing if I ever got kicked out of the game when I logged back in the game I had previously played loaded right back to where I was when it kicked me out if I was in the middle of a bonus round spin or not. Withdraw was a lot faster then I suspected as well! Chose to receive a check and received it in the mail less then 7 days later!! Only issue I ever have with it is while playing for a decent amount of time I just have to log back in but other then that i have no issues and would recommend this site to anyone who misses the slots! Maybe could have a few more selections Of slot games as well 🤪 also customer service gets back to you ASAP, have always answered my questions to where I am no longer confused or wondering, and it doesn’t Matter what time of day someone has always been available
221260 - Suggestions
Overall, easiest betting app to use and to navigate in my opinion. Love the boosts, the promos, and how quick it updates/follows the game.
One feature I wish this had (and wish most betting sites had) is that on the bets it would show the competing bets and the game score at the time it was placed. This would be beneficial since some sports can be so volatile. (Example: You Bet the Over 30 at -115. When expanded, it would show the alternative Under 30 odds and game score at the time the bet was placed to note what your odds were).
Lastly, I have a bad habit of accidentally placing bets when messing with the odds and payouts, and I know I’m not alone (particularly on parlays). It would be a nice feature if when submitting a bet there was a settings option that would offer a required 4-digit code/password before any bet could be submitted. Extra security options is always a good thing when talking about money.
Chubakis2 - Most options and best customer service
By far best Sportsbook out there. The customer service is what truly sets FanDuel miles ahead of the competition. When servers are down or run slow, no need to complain about it because they already know. On top of that, they do you one better and own up to the issue and credit your account for the mishap. Who else does that? No one! That’s who because I know personally after dealing and fighting with many others over the same issue. If FanDuel isn't available in your state, just stand by because you’re in for a treat as soon as it is. Aside from customer service which should be the main objective of every company/business, most sports and options available. I also enjoy the boosts or sport specials. Hands down, best sports book!
T have no nick name stop askng - Horrible ethics / service
I referred my friend on 9/8/22 through the “refer a friend program”. I sent them the link, they signed up via the link, and placed a $10 bet. After 72 hours, and not being credited I reached out to support and they told me somebody else would email me within a couple days, shocker nobody ever reached out besides additional FanDuel promotions which was very annoying considering my issue had yet to be resolved. I reached out to another FanDuel representative and explained this to them. They said they can’t give out “courtesy” bets more than once as stated in their policy. What’s ironic is I needed that first “courtesy” bet because of this very reason. All I got was “I apologize, anything else I can help you with”, “somebody will reach back out”, etc. it’s a bummer considering I’ve used FanDuel for years and really do enjoy their interface and quick payouts. Support also stated that my friend can have it manually imputed as he did not receive his free bet, which is odd because at that point, he will be in my situation and never be able to receive credit from referring a friend if he chooses.
~~Austin~~ - Support is abysmal (over 4+ hours holding & no support)
This app is fine as long as you don’t run into any issues, I guess. Unfortunately, the account verification step in which you put in your address only has one line for address (so if you live in an apartment you cannot verify normally). They tell you to contact customer service if you have this issue which I did and… well it turns out that system is broken too. They do not have a phone # for you to call, only online chat. The online chat requires you to be present and clicking periodically or else it will time out. Even then, when you wait in the line the service times out when you get to the front so you are not able to chat with an agent about your issue. I have waited in a line longer than 2 hours twice now only for the chat to “crash” when it’s my turn. Is anybody even working the customer service chat or do they just expect you to give up before it is your turn? Don’t waste your time with these guys. There are other sports books with much better customer service.
Uehxbdisi - No customer support
I’ve been using FanDuel for about 6 months, I’ve been wagering for the past 15 years. I deposit money into my account with the intentions of put some money on the Michigan vs Washington NCAAF. To my surprise in Virginia they did not offer that bet, when I switch states in the app the game would show up (just not in VA). I tried to reach out to customer service but they do not have a help line, the email for customer support says that it cannot deliver the email to the customer support email fandual provides. They do offer a garbage live chat with automotive service that will give you answers to everything else’s except what you need. On top of that when I tried to withdraw my money they will not allow it, and I cannot reach customer support. I suggest using DraftKings over FanDual. I wish I could post a picture of the email I received back saying it could not deliver the email, (pronto because the mail box is full) 🗑 CUSTOMER SERVICE, it not even garbage because it doesn’t exist, there are jankie Sportsbook on the web that have customer service.
Wakenbaker88 - You win some you lose some
But that’s playing smart, it took a long time to learn it’s all odds based on what you put in, wagered and all that it’s not like going to a casino at all it’s way more risky. I have had money come out of my account recently and I didn’t make any transaction for two weeks and the last one was me withdrawing money so I don’t understand what happened but I took the risk and that’s what you would be doing too🤷🏻♂️ but I have won alot off the slots! My advice is stay away from table games, make sports bets small and cover a wide spread for a better chance to keep the money flowing back in. With the slots start small and go up with bonuses and no when to walk away, all games have different odds depending on the money earned so always switch up instead of losing it all then putting more in to try that next game anyways😂 been there alot! Good luck!
Samw222 - No reason to have the app
I live just across the border from Indiana in Kentucky, and the app is pointless to have because it always redirects me to the website if I want to see my bets. DraftKings allows me to see my bets from the app, regardless of which state I’m in. It’s annoying to have to log in to the app, only for it to redirect me to the website. Who cares if I’m not currently in the state that I placed the bet in? This is a huge disadvantage versus DraftKings, and I would recommend anyone on the fence to download DK instead as it is much more convenient. Until FanDuel is able to allow people to look at bets they have placed, regardless of which state they may currently be in at the time, I will recommend going with another option.
Not to mention, it’s also a pain to sign up because even if you are in Indiana when you sign up, you have to log into the browser version so you can select Indiana the first time. Not sure why they have to be so particular and complicated about this issue, but I would assume this would be the same for anyone bordering any of the other states that their app is available in.
Dan.1.1.1 - If you appreciate your money and time read the bad reviews!
Truth be told I never leave bad reviews this I believe is my first review for an app. I had the same issue as other people with getting “verified,” even though I have had no problems with other sportsbook apps & even if I did experience one customer service actually helped and did not give some lame run around. First I was told it was b/c some had he same name as me then a few calls and chats later it was b/c they used a third party to get verification and there’s no way to get their information or help from them. Then eventually was told I have to keep trying which upon reading other reviews it seems the app still has it’s flaws even though it has a well known adversary company which we all know who I’m talking about I use different sports books apps b/c they vary in UI and what not but never got the runaround or lack of service. I’m pretty sure the developer response will say contact customer support but what’s the point if you guys can not/ will not do anything about it! Once again read the bad reviews and do not waste your time!!!
Andbdkiegwvemxusb - Just one problem
Historically this has been my favorite betting app, but recently I discovered a problem that users may want to consider before using.
I went to check scores and odds for basketball games, and it was showing a 6 point game with 12 mins to go. Based on that information, plus the odds, I decided to take the underdog.
Well about 5-6 mins later I checked the score and it was still the same- but the odds had changed. I pulled up ESPN app and the game was over.
So I contacted customer service to let them know that the scores/times are off, but the odds are live- so when people are betting and looking at the odds and the scores, they may feel that they are being misinformed.
Customer service rep said their scores and times are tracked by a third party and they couldn’t guarantee the accuracy. They encourage you to check ESPN before placing any bets…
I’m not sure how I feel about jumping from app to app while trying to compare scores and odds. Also, I am not sure wether the other apps have this problem or not, but it would certainly be preferable to have accurate information to process when you are considering placing a wager with your money.
Generally I really do like the app, but this issue is definitely something that will hinder the overall experience for me in the future and something for potential betters to consider.
Tommee2 - 2Tommee2 - Pittsburgh PA
I’m huge sports fan - being from Pittsburgh and all - and since I’ve been home so much over the last year due to the current events, I needed an outlet to put my bets in. Since it’s become legal in Pennsylvania, all of the competitors have been advertising non-stop on the radio.. billboards.. etc. After trying all of the other competitors.. I’ve stuck with FanDuel since last September.
You got Same Game Parlays that allow you to win large amounts with minimum bets.. good live betting.. constant odds boosts in all of the sports and nice blackjack action in the casino. Overall it’s fun - easy with deposits and withdrawals- and since your at home with the kids all the time it gives you a little escape when you click on a game and want to try to make a few extra bucks.
PierreEscargot7 - Fix the logout issue!!
Overall this app is pretty solid and easy to use. The one thing that has consistently driven me crazy is how it will tell you your session has “timed out” anywhere within 1 min to 5 mins after you just logged in. I have had plenty of times where I was in the app and put several bets into my bet slip, but didn’t confirm just so I could quickly look at my action app. Then I’d go back to FDsportsbork and lo and behold, my session timed out and I have to go back in and find those picks I would’ve made. Even though I logged in no more than maybe 1 or 2 minutes prior. But other times it’ll keep you logged in for seemingly 15 mins. It’s very inconsistent and I wish you could change the log out time in the settings. It becomes very annoying when you’re live betting as well because it’ll look like you’re logged in when you’re making the bet, then as soon as you hit place, it’ll tell you you’re logged out
Waynekmr - 2 stars
So Sunday around 12:30 I tried to places wager on a teaser like a do every Sunday just so happed I couldn’t login after several tries when I did get logged in my funds were not appearing then after several more tries they did appear!..next problem every time I would try to place my wager it would log me out or would not let my wager go through after several tries again. so the games finally started I couldn’t place my wager on my teaser which would have hit instead I had to settle for a loosing live parlay after the site finally started to work correctly for me! It ended up being a 5k swing super salty about it but I never dealt with anything like this with this site before it’s always been good to me it! I think it might be time to switch to DraftKings
276-kl - WORST CUSTOMER SERVICE IF AN ISSUE ARISES
My account was suspended, as I appreciate the caution and protection of fanduel with this particular issue...I DONT appreciate the amount of time it’s it taking to resolve it. It’s beyond frustrating. It’s difficult to speak to anyone, they promise an email in 3-5 business days it’s been over 1 month and no one has gotten back to me. Customer service is NON EXISTENT! There is money in my account that I am unable to access, so basically they have complete control of it with no resolution in sight. If by chance u get locked out of your account (which can be easy to do just by putting your password in incorrectly 3x) you can be sure to be waiting a long time to regain access to your money.. Like I said I am still waiting. I have notified family/friends who use this app and they will be taking their money out before they lose control of it too. Again i do appreciate the protection but it means nothing if You are unable to resolve the issue. If u care about your Money DO NOT USE THIS APP!!
BigBlue3055 - App won’t open
I was initially drawn in for the risk free bet back in February. I don’t wager often but when I do I would like to know that I can easily login and place a bet. Since my initial bet all I’ve had is problems with the app and logging in. It’s almost like if I am not placing regular weekly bets my account is suspended. I’ve called and had the password reset several times. I deleted and downloaded the app again hoping it would help but doesn’t. When it’s working I have no issues but I can’t spend 45 mins trying to get into an app. I logged into the website with no issues but I can’t place wagers on the website only through the app. I’ve seen several similar reviews. You are losing the casual sports betting fan and it’s a shame because I love the DFS app and I think I will have to turn to a competitor for my bets.
Magicalbuddy - Great service
Going to start with kinda confusing using the app at time, ok all the time but incredibly Customer service really couldn’t believe how much effort to help me figure out what was going on and most of all keep me happy and kept me in joying using the app and not just me but my friends and family and helped me understand and what happened but even with that I still love the look and feel and how clean it looks and the first time promo are some of the best and many of the bonuses for sportbeting and casino have been amazing but really make you feel appreciate for putting money in them plus all the odd boosters add many more fun way to add to a incredible list of micro bet thanks it good to know you’ll look out for your customers motorcity casino&fanduel!
Bo3225 - Mixed review
I think that the Sportsbook is quick and easy to navigate. Definitely top notch. Nowas for the casino, it’s best you stay away. I can’t tell you how many times I have seen the dealer draw out 5 and 6 card 21’s to beat my 20. Or the hundreds of times you are dealt 12 and the face cards get you every time. That being said, I know they will just tell you they are regulated by the gaming commission and all that but with the regularity that it happens I do not believe that somewhere in there are a fix or two tilting the game in favor of the house. I also have a problem with how there are no benefits to wagering on fanduel. I have over $725,000 in wagers in my time with fanduel and have nothing extra to show for it. For example, BetMGM has tier credits that increase by level and help you gain free bets and credits as well as comps with casinos. Fanduel doesn’t have that, no kind of benefit to using them unless you are VIP. The VIP’s are the only ones who reap any type of real rewards here. Total shenanigans. Choose wisely people.
LilToadMan - Sports betting is FanDuel
This is the most put together sports book app.
I wanted to only bet in-person so I would not claim winnings. But the long lines (and the first-ever bettors asking questions) took forever and I’d watch the odds change as I was waiting my turn. I was missing out of money and wasting my time.
Fortunately, fanduel became available in my state. I don’t care about claiming my winnings because I can sit at home watching the game and make a bet in an instant. No more listening to the people in front of me wondering how parlays work and why the odds changed from this morning. With the app, I’m in front of the line every time.
And the live chat customer service is as instant as the bets. 24/7 customer service. They take care of me right away.
This is MY sportsbook. FanDuel is THE sportsbook app. And sports betting IS FanDuel.
J_Uwood2001 - Absolutely unacceptable
I deposited funds into the app in order to bet on upcoming weekend games. After the weekend and all bets had went through my account it showed an available balance. Mind you I didn’t get any promotional offers or free play money all my own deposits and earnings and I have submitted multiple tries to withdraw my money and it keeps coming back declined l. I have messaged the company with them only to say it only show this much for withdrawal available a very small amount of the amount I deposited and the rest is bonus funds which is a load. I can’t even speak to someone because the land line isn’t available. Once this issue is resolved I will never use this app again . Simple to deposit money but horrible at returning it.
Spock442 - They are not all the same
I have tried a few of the new Michigan Sports betting websites over the last month or so. While they all have offers for new members, FanDuel has set itself apart for me. It all comes down to the customer service. As I had moved in the last 6 months, verifying my information while setting up a new account apparently baffles everyone except FanDuel. Simply providing a picture of my drivers license allowed them to figure out the problem and identify it for me. Every other new sports betting site has not been able to help me. One competitor even suggested I wait 6 months and try to verify with them again. I instead believe I will just take my money elsewhere. FanDuel has been enjoyable for me since the first day I joined.
Tom T.om - Casino games
Huge ripoff. I’m actually curious who is regulating the programming associated with these games. I played roulette for about an hour and the same number hit within the same 3-5 spins about 6 times. The same number hit back to back also. The odds of that are 1 in 1444. It was strange too. Anytime I put all of my money (above 1 dollar) on one color I’d never hit. But if i threw like 10 cents on a color I’d hit about 40-50% as you’d kinda expect. The game is clearly rigged. I was up about 2 dollars in 45 mins of playing but spent most of the time down. Very much felt like there was no probability at play, although there is a bit of statistical probability in real roulette. At one point while spreading about 10 dollars worth of chips across the table it hit 00 the 0. At that point I realized that I was just spending money to be frustrated. Deleted the app. Losing 150 bucks and learning a lesson is better than losing 1000 bucks over the course of a week or month or year. Get a better hobby guys. This is destructive and addictive. Bad stuff.
Asaccjr - Sportsbook
I have found that fanduel is not a very good sports book. First they take extremely too long to credit your account once a bet has won. They take the money right away when a bet is placed it should be within a few minutes that your account is credited not half an hour or usually even longer. Second they dont offer same game teasers. Third they limit you to only a 2-game parlay no reason not to be able to do more than a 2- way parlay. Fourth it takes way too long to receive tour withdrawal. Fifth they NEVER respond to you when you send in a ticket concern or give you any response what ao ever.
I am looking for a better book now
I give fanduel a 2 out of 5 stars and a 2 only because they most of the times have .5 to 1 point better odds
Justin Clapper - They Didn’t Honor The 55:1 Odds Super Bowl Promo
I downloaded and funded the Sportsbook App to play the 55:1 Promo. On game day the app was obviously having problems because a temporary banner on the homepage was instructing first time users how to play the promo if they couldn’t access it – stating that if they couldn’t access the 55:1 Promo they could still pick the winner on the Money Line bet and their account would be credited. Well I picked the Bucs and even picked the correct scoring bracket (under 56 pts) and of course it’s been a couple weeks since the Super Bowl and still no promo winnings and no response from customer support after I sent an email with screenshots. Besides this my impression of the app seems like it was rushed to production – every time I log on to check my account I have to go through a sign in process and the experience is somewhat broken. Overall my impression is this app needs some work, but I’d really like Fan Duel to honor their promo and answer my support email. I feel like I got scammed.
Judys8196 - Withdrawal and customer service
This had to be the longest I had to wait for my withdrawal to be released. I definitely wasn’t done in this casino. I’m a big gambler and I spend a lot of time playing the casino, I won a pretty good chunk of change and that made me very happy! But the sad thing was. I had to wait 2 days for it and that’s not cool. So now I will continue my play at the casinos that release as soon as I request it. You really should change that. Plus I tried calling the casino and got a busy signal every time I called. This casino has the worst customer service I’ve ever seen. How dare you treat people the way you do when they are spending money in your casino, not a good way to run a business. Good thing I won! Because most people will give a bad review when they loose, but because I won and still giving a bad review should tell you something. Good luck getting new customers I will be sure to tell all my gambling buddies not to play here.
Leon3366 - Their site crashed and I lost money because of it.
Ive never wrote a review in my life but this I couldn’t let go by without saying something. I’ve been using FanDuel Sportsbook for 2 weeks now. Twice I tried to place live bets and they kept timing out until after what I thought would happen, happened. Then I placed a bet and the second I went to cash out my bet while the game was still going on they had an unplanned maintenance and I couldn’t cash out let alone log in. Then what I thought would happen, happened and I wound up loosing $1000, $300 of which was my bet because their site crashed and I was told they don’t offer credit when there is an unplanned maintenance. I had to call back twice and they offered me $25 for the inconvenience of me having to call them.
Sungod3598 - Betting
Customer service is horrible. No live chat and still waiting for a response. Also still waiting to be paid on a bet. Didn’t get paid for the entire game on a 1st quarter bet. Switching to DraftKings. Hopefully they’re better. We’ll see. And I called FanDuel’s customer service number and the number didn’t even ring. I called DraftKings and got through immediately. That says a lot. I regret choosing FanDuel over Draftkings. Adding to this review. A woman named Kelly sent back an email. She told me that my bet was made from 2018. I just joined the site a few weeks ago. How could I make a bet from 2 years ago. My bet slip literally has the date and the game on the bet slip. I even sent her a picture. Don’t join this site!
MillionaireGirl - The worst Sportsbook app on market.
They will give you issues making deposits after a few withdrawls. They have no telephone customer support. They don't offer a callback. Their customer support is made up of incompetent bottom dwellers, skid row type people. The customer support is unqualified and dosen't have any idea about any issues you may experience. They copy and paste from a script for a response. Beware, you will regret using this app. It may take a few month's- or so. If you are a frequent player you will find out in due time. This is the most crooked app on the market. It has customer support the likes of a 3rd grade education level. I closed my account and joined BETMGM. I have had no issues and they treat me wonderful. Their customer support also provided me with a callback and resolved my issue within 3 minutes. Don't waste your time with FanDuel. They are a dump type of Sportsbook. Hopefully, in the near future they will be knocked out of business.
Megawatts yumad - Beware of casino
I gamble tens of thousands a month with the casino app and after this morning I am done, it’s glitchy the roulette dealers constantly have bad spins, followed with a glitch where the table takes your bet off the table and doesn’t refund it, it will cancel your winning bet after the ball lands and log you out etc etc, oh and customer service support good freaking luck. This place is designed to steal your legal winnings and they don’t even try to make up for it they just deny any discrepancies, if you want to fight it you better screenshot/save every roll and every turn of cards, or they’ll tell you tough luck- even if you do they will deny it even happened even when you screenshot the chat log showing the dear players please give us patience since your dealer dropped the ball.
When you lose it’s whatever don’t gamble with money you can’t lose- but when they straight up steal your money that’s just obscene
Mr. Write 👿 - One star for now
I am having an issue as I got a new bank account. I reached out as the system kept saying it could not connect my new account. When I reached out to support I was told that it was my banks fault. Which I told them is not the case and the support agent disconnected. The second agent I got was telling me how he can see my deposits for this bank had failed and I kept telling him this is a new account and I have never made a deposit with it and he continued to say the same thing on repeat like a robot and not listening AT ALL. So now my money is being held hostage and this could have been as simple as having the option to enter my account and routing number manually since their system is terrible. Also not the first technical issue with this app
Kod-on-Za - It Took Connecticut To mess with a perfectly good app!
I love Fanduel Sportsbook, I’ve been using the app since it’s debut in New Jersey, Never had any issues easy of access was amazing still a good app but Being a Connecticut Resident I am required to have two factor enabled and let me tell you it’s only been a day and it’s miserable. The second I exit the app I have login and authenticate again even if it’s only to reply to a text or anything. I know there is nothing Fanduel can do about CT laws but please please do something about how frequent the authentication has to be done. It’s not like I live in a public space with a bunch of strangers i don’t need to be authenticated every time I login. Please address this if it is possible
Luke19xx - Great for parlays but live betting is lacking
You can make the most creative parlays on this app because of all the options and combinations from different games and sports that no other app can give you. The only reason I give it 4 instead of 5 is because the live betting is trash at times. The amount of times the odds changes in literally 10 seconds sometimes make it impossible to bet at the odds you just saw. And if I want to cash out live sometimes it wouldn’t allow me to because it changes so much and it takes a good 10+ seconds to approve it which has cost me a good amount of money sometimes and at one point a few thousand. Until the live betting becomes as good as DraftKings it won’t get 5 stars and I will hardly ever use that feature
N2skins - Opportunity
As a better I like to follow the games on my phone on the app. It would be a better experience if you followed the entire Basketball game to the end. Right now you stop the live scoring with about 60 seconds to go. It makes me go to ESPN TO follow the last minute and I’d rather be in the app so I can possibly make another bet on a different game. This is win win for everyone. I can watch the game to the end and I may place a bet during that last 50-60 seconds on another game because I already have your app up on my phone. This is a great idea and it will eventually give you more opportunities at increased bets. A simple $10 credit to my account would be greatly appreciated. 😊
Kastra22 - Better than the rest
My experience on this app, so far, has been enjoyable, fun, and somewhat successful. Fan Duel clearly has a focus on giving players, rollers, and spinners a good amount of options, and it makes your time spent here more exciting, and doesn’t have to be repetitive at any one game, especially with having the Sportsbook on the same app. It’s been pretty cool with changing up on the norm, of what teams, in other countries, we’ve been following and betting on, but nothing can ever replace the major sports here in the US. Good to see all the leagues coming to agreements on getting back to competing on the field/court/ice. I have no doubt that Fan Duel will be on top of their game, when each league begins their games. Very well done all around, Fan Duel.
DSlayMadeMeABirdsFan - FDSB Rating
There is one major flaw, but the rest of the site has been phenomenal for me. One thing I could recommend is adding more options for player props, DK sportsbook has tons of player prop options for the sports fan who does their homework. For example, I’m forced to used DK sportsbook for Shake Milton player props because it’s easy money for me. But if I could full time use the FD sportsbook, it would require adding more player props for me to bet on.
Also, I travel between New Jersey and Pennsylvania a lot, and I see that Iowa/Indiana, and West Virginia/Virginia are eligible states, we should be allowed to access our cash out bets even if I place it in a different state than I currently am in, especially if both states in question are eligible gambling states. Just a thought!
LedZeppelin7 - Casino
I’ve been playing a lot of blackjack. A lot of times I’ll have a 20 and the dealer will have a face card up and then get another face card. It seems to happen a lot. Roulette is easier to win. I was on a nice roll one time with blackjack, but most ppl like me get too greedy and then lose it all. I’ve been in football weekly pools at work. That would be fun to do on here. The games are obviously way more exciting. Also, u guys are very generous on giving me bonus money. I just received a 50 dollar bonus and I played 15 dollars on roulette and the 35 disappeared. Maybe not. I gotta check my bets. Wen u bet roulette and it’s sensitive and there’s not much room , so I cud have made a bet by accident.
Lilpimp94 - Easy to use
Very easy to use and navigate, I never had sports betting experience before using FanDuel, and the app really made it easy to understand and use right away. Withdrawing money is easy using PayPal since my bank does not allow any gambling, I just use my paypal account. Lots of promotions and I have had truly a great experience. The only issue is, it’s mostly because of the pandemic, but if you have any issues getting them resolved will not be a pleasant experience because of the wait time for emails and their phone service is completely down. They are obviously aware of the situation and seem to be doing there best with the given times. Overall I definitely recommend using FanDuel Sportsbook.
LaurenEdwards3329 - Bait & switch
There are better, more honest, companies out there for sports betting. 🚫 Don’t use FanDuel 🚫
I signed up, wanting to take advantage of their new customer risk free bet. This is advertised on their website and TV commercials the day I signed up and made my first bet. My bet lost…no big deal, risk free for my first bet, right? Wrong.
My account was not credited for the amount I had bet. I expected to see in app credit, but there was nothing. I waited in a 30 minute queue for chat help and the rep had no idea what the new customer promo was that I was referring to…It’s was on the home page of their website. I was told it would be escalated to a supervisor, but no one ever reached out and my account was never credited.
I received a similar promo through Draft Kings when I signed up and it worked flawlessly. I will be giving them my business in the future. Only companies that do what they promise deserve your business.
12AaronF - Use another
I used to use Fanduel almost exclusively. I was quite the winner in their book, losing more than a fair share of money that I was OK will spending for entertainment. The problem is that my account has now been suspended 2 times for whatever reason. Once was during the entire NBA finals. This time is now starting from last week, before the start of college football, and now leading into the NFL. I have contacted customer support 3 times through the week, who is specified to contact both in the email, and on the login screen, but they are unable to help. Instead, you must wait for the “accounts team to reach out to you”. It’s now been over a week, and will probably be two or three before I hear back. Thank god for draft kings!! I hope that someone reads this so that I can actually get help. As soon as this is cleared up, I’ll be definitely not coming back to this site.
NiCink - Took money from my account without my approval
FanDuel was great. Won a little bit of money, lost a little bit of money, that’s how it goes. Until I see on my bank statement that $25 was taken out of my account on a day that I was at work and not betting on games. I filed a complaint about it and requested a phone call about this. No response. About a week later I get a reply email saying that “we are sorry etc... and here is $10 to help make up for it.” We what about my other $15?! This was found to be a “bonus” $10 that expires after some time. Now that $10 is expired so we are back to “where is my $25 that was stolen?!” Oh yeah and the call center for fanduel is closed “due to covid” I found once I was able to actually find a phone number to call. This is very poor Customer service FanDuel. You stole money and if it is not returned legal action could be the consequence... sorry but you did it to yourself.
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