KuCoin- Buy Bitcoin & Crypto App Reviews

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Terrible customer service. I’ve tried several crypto trading platforms and I have a lot to praise KuCoin for but it’s overshadowed by the lack of customer support I’ve experienced. I am new to the app and wasn’t aware that you need a “trading password” to invest in anything. I have no idea what this trading password is (i never made one) and when I ask them to reset it, they don’t accept the photos and information that they require to verify my account. They continue to tell me the reset attempt failed and then ask me to resubmit the info. Beyond frustrated. The trade I wanted to make is already up 50% and days later no one has reached out to provide a solution to the issue. I really hope they revamp their systems soon because they will continue to lose valuable customers.

Not Available to U.S. Customers. One of the very best exchanges in the world, unfortunately completely unavailable to U.S. customers. Not sure when this industry will overcome these barriers but when it comes to cutting edge technology and equitable financial services, Kucoin is at the forefront of this trend. While the United States is isolated from all of its offerings. I give Kucoin 5 stars, only wish I could still use it.

Worst redesign I’ve seen. The previous version of your app was complicated and had a learning curve but it was still useful. The new version your app lacks basic utility. I don’t know to do basic tasks and you’ve instead focused the app on useless and unwanted features. I highly recommend you do some UX research studies with newer crypto investors to improve the product if that is your goal. The only reason I’m giving 2 stars is because you left the option for me to go back to the old interface (oddly hidden within a random emoji)?!

Cannot withdraw funds from KuCoin.. I have a 2 tickets open. Both different priorities. One of them is a $2,200 USDT withdrawal to TrustWallet. It has been “processing” for more than two weeks with no TrxHsh so it hasn’t even hit the Erc20 network. It’s stuck on KuKoin’s side and they won’t even cancel the transaction to keep the money in house. This is a shame. I will not be doing any more business with KuCoin and I will be telling everyone I meet who is in Crypto not to use it. If they even just stopped the outgoing transaction and kept it in house I would be happy, but the two representatives, via email, have said they cannot.

No US Support. I downloaded this app and it looks great! Unfortunately, it does not support my country (United States). I found this out after searching specifically for KuCoin Us on the AppStore, signing up for an account and trying to go through KYC. All the best exchanges have no official US support and that’s sad. The rest of the world seems to be a lot more free than we are. Anyways, great product! I Hope to be able to participate someday, when my overlords decide to allow it.

Way too confusing for a newbie.. I’ve been trading stocks for a while now, so I signed up for KuCoin thinking ‘how hard can it possibly be?’ Well, they’ve made me cry ‘Uncle!’ This is the most confusing interface I’ve ever seen in my life. I wanted to use this exchange because they do have a huge number of coins to trade. I think I’m going to withdraw my funds and go back to the main coins and forget it, though. It doesn’t help that it takes a really long time for a deposit to go from your checking account, through Banxa or Simplex, and arrive in your trading account. While you’re thinking ‘OK, where the heck is my money?!’ (It’s been over an hour since I KNEW where that 10k was.) and, of course, ‘customer service’ is basically an FAQ Bot. I’m 67th in line to chat with online assistance. I’m not currently a big fan, as I’m sure you can tell. 🤬

Disappointing. I have used the app to buy crypto without problems. I cannot trade (or withdraw) because of the trading password which is highly improbable that I don’t know what it would be. I have tried FOUR times to reset the password and after taking 15-20 minutes each time to go through all the steps have been denied four times. I have also been through customer support three times with no resolving this issue. I might like to continue using the KuCoin services but something has to give… will the give be me giving up?

Major Scam. If you value your hard earned money, as well as your mental health and well being, stay away from Kucoin. I tried to buy a token that was newly listed on the app which had a starting price of 10 cents and when I purchased it, it filled at $5400 per coin. Absolutely ridiculous. When I sold, the price was back to 13 cents. All my money gone. I tried to reach out to customer support and after trying for weeks, all they could say was that crypto currencies are based on luck and I was merely dealt a bad hand. In all my years, that had to be the worst customer care service I had ever received. if I could rate the app zero stars, I would.

SCAM — Stole over $12k from me. Please stay away from this scam because they will steal your money and there’s nothing you can do about it when they do. I got this app so I could trade XRP since most exchanges have suspended it. I had over $12k worth of XRP and was going to trade on margin. When I was in the process of trading, the app crashed and when I opened it back up, my account had a value of $0. All of my XRP that I had been saving for over a year had evaporated in thin air and I still don’t have an answer for what happened. All I know is that I had my XRP, then their faulty app crashed and I lost everything in my account. There’s nothing I can do to get back what was stolen from me but hopefully, I can help others by warning them to prevent them from having everything stolen from them.

Completed trade selection is missing now. I miss the completed trade option in trade information. Without this I have to sort through my canceled orders to find my completed trades. For those of us that take profits frequently it was so much easier to have that information to make a decision quickly whether or not to jump back in. Can you please bring this option back ?

Trading on this app is a scam. I consider myself an avid trader who knows what they’re doing. But Kucoin will destroy any hope you have. When trading futures, it feels like my trades specifically are picked and wiped out and then immediately trend the direction I bet on. When I place a limit order, I can see the price start to fluctuate as soon as I type an order that would be fulfilled in my favor. I have placed opposite sided trades on a second device and BOTH sides were SHORTED on a volume of maybe 100 coins of a sub dollar coin within 15 minutes. I have screen recorded trading showing how the app practically tracks my inputs since they also know my exact percentages and what it would take to wipe out a trade. The trading bot is also worthless. You pay more in GRID gains than you make no matter how you set it up, and the bots also contribute to the problem with futures. Stay away from this horrible trading app. You can only make money holding (unless they take your coin off the market then your holdings are gone too), which I also bet they use to manipulate prices when you’re not using. That’s what staking off chain is as well, hence the lower apr you get.

Horrible scam company. I have been holding my long position for over a year by adding margin. Today I got liquidated because KuCoin for the 3 time this week has ensured to lock us from adding more margin by making sure that crypto contracts are under maintenance as crypto crashes which further exacerbates the crash since they hold all our crypto and also lock us out from adding more margin to ensure we don’t get liquidated. I will make a tiktok and expose you and your company as you have done this several times this week alone and through the years. Good luck this is completely fraudulent and just because you’re in China doesn’t mean you are untouchable.

Only freezes. Dangerous exchange. I’m on about 15-20 different exchanges and never seen anything freeze like Kucoin does. How on earth do they have the conscience to even charge trading fees when they make you lose your whole portfolio. Their infrastructure is out of date, and their chart freezes every hour making you think it’s one price and it’s another. Refreshing doesn’t help. This isn’t once or twice. This is every day multiple times a day. The concept of the exchange is awesome, and Kucoin could have the world with their good customer service, but until they fix the most vital issue any exchange can have, it’s dangerous to trade on here so stay away. I’ll change my review if it ever changes.

Absolutely terrible avoid at all costs!. No customer service phone number exists only a email that takes two days to get a response. If you forget your trading password you can submit a change form that takes 1-3 days if approved (mine has failed twice still nothing done about it). then a added 24 hours after your trading password has changed. When asked about the failed applications they told me to submit a ticket about it. KuCoin is a perfect example why people are skeptical about getting into crypto. Total sham. Research alternative companies before using Kucoin!

In Response to Swift Mallows post….. He walked back his bad review because he owned his mistake. Funny because I did the same thing with Binance. I can totally relate. I got angry in the same fashion because this is complicated functionality coupled with highly emotional activity ( risking your hard earned money). Nice work Man taking the time to followup with some kindness and props where they are deserved. There are humans on the other end of these computers too I believe trying to help more often than not. Peace to you, Friend.

Crypto today is an education. Crypto today is a journey in financial education. Some things we learn on our own, some with the help of others. I think KuCoin is a structured education package. It may be difficult at First, most things in life are difficult at first. But with a little help it’s not hard to learn, but it is a hands on experience and KuCoin provides all the tools and security to become successful. KuCoin has the tools I need to learn to use and with practice I can become proficient. It is God that gives me the power to create wealth. KuCoin is a toolbox I enJOY using.

Great app and easy access to leverage. The app overall is great and user friendly. Limited KYC so you don’t feel like they are invading your privacy which is great for crypto. They just need to add a Stop loss or take profit future as you submit the order. Currently you can only do that after the position has been opened. your order might get filled and get liquidated all over night, so I suggest canceling orders that haven’t filled before you sleep.

Challenging to use at first. An array of coins to choose from. Only thing I can gripe about is.. that it was pretty difficult to learn how to use the app. But after messing around and learning to I became a pro. They have future trading which is definitely a plus. Tips for loading money: use an exchange you can buy crypto on like coinbase or crypto . Com and do a wallet to wallet transfer. I use algorand .. super fast transfer times. Don’t give up on the app.. you’ll figure it out.. If you can’t.. maybe you shouldn’t be trading.. lol

App needs some work. I’m in the process of regaining access to my account and the app is making it near impossible. After trying three different web browsers to verify my identity, the support agent pointed me towards the app. But the app proved to be lacking. On an iPad, the login screen didn’t scale properly and was partially cut off. While it fit the screen on my iPhone, it wasn’t taking me down the same pathway that it took the support agent, and thus, my issue was not able to be resolved. I can’t even speak to the purchase experience. Hopefully it’s better than their security and verification progress.

Stole my crypto. Downloaded this app and moved a few enj coins into it just to make a couple small trades and try it out. Decided to withdraw 50 of them and this app was going to charge me 15 enj lol (that’s worse than coin base fees) I decided to pay the ridiculous fee and just be done with KuCoin but when I tried to confirm the withdrawal it asked me to enter the “trading password” which it never gave me (I tried my log in password (which is the only password that I’m aware of) and I of course was not the “trading password” so I can even withdraw my crypto. Don’t transfer anything to this app. From what I’ve seen they’re just stealing from people.

Terrible support. Tried very hard and didn’t want to leave.. I signed up and all seemed okay. I was cruising along buying this and that. Used the same funding account every time to load USDT. (Speaking of USDT when I was referred as a new user, I tried to get the sign up bonus but their wording is/was purposely confusing. I say purposely because I pointed out the grammatical errors and they just ignored me) Anyway… yeah at first I was having to pay exorbitant fees to load USDT via 3rd party, then they finally verified me and it was 1.02 which was nice. Then, out of the blue, I go to load $200 via same payment source as before, at same internet IP I always use, and it says “for your safety your trade has been canceled”. I ask support and they say try a new bank card. Grrr. Went to my bank and got a new card. And voila!! It still does the same thing. And here I am 2 weeks and several closed tickets later. I’ve transferred most of my assets over to my Ledger for the time being. Proceed with caution and make sure you have an exit strategy. I was worried they would freeze my funds “for my safety”. Best of luck!

Good but not great. This app/platform all around is pretty amazing and by far the most advanced of its kind. BUT there has been numerous situations including the most recent leading me to leave a negative review. KuCoin buy/sell/market orders will sometimes not complete or go through. This requires you to refresh the app, wasting time in between your trades. What is the point of trading on an app where I have to refresh one to several times before I can make my trade. Lost thousands from this issue I am describing, and each time it pushes me closer towards finding an alternative exchange that doesn’t require manual refreshing while trading positions. There are lots of bots and manipulation within this app, and I’m growing more weary of it by the day. Closer and closer to becoming a rigged casino game rather than a decentralized crypto exchange.

THE best low market cap exchange!. I don’t know why more people take advantage of this app!? It has all the best low market cap gems to buy. A LOT of money can be made using it, and the KCS coin is a great utility token you can earn while just holding a few. If you are in the U.S. just do what they ask of the KYC docs KuCoin requests you to do, you will still be able to use the exchange regardless, the main thing is only transfer in stable coins (USDT, USDC, UST) don’t go adding your debit card number or any of that. Do not listen to the FUD you read here in the reviews, yes they were hacked back in 2020, but have since remitted every penny and then some with insurance and restitution money. Not only that, they’re security has become 10 fold stronger since the incident. It has leverage on all the best coin PERPs, though I highly recommend getting used to the app first. It will take time but once you get the hang of it, you will LOVE KC!

Terrible experience. Worst ever customer service I have dealt with in my life. I just didn’t know how bad it was until they got hacked. Still cant access MY Trx/Btt wallet crypto... even tho they allow Still allow trading of it. I have tried reaching out to customer service several times. Apparently there is no phone for them. The representatives from KuCoin on the chat never offered any remedy and just keep telling me to patiently wait. They don’t offer to reach out by email or anything. Speaking of email... I wasn’t even notified of the security incident by email or that I can’t use their deposit or withdrawal services. It’s been 2 weeks now....

Good but can be better. I’ve been using KuCoin for going on a year , the fee schedule is very fair … much better than many other choices . Their selection of coins/tokens is great !! The only things they can really improve on in my opinion are 1- customer support… it is very hard to get thru and get a prompt reply 2- fiat … if there’s a way KuCoin can set up the ability to accept fiat currency without the confusing and expensive option they recently added this would bring more users to the platform 3- on chain debit card … if they would institute one of these like some exchanges have done this is another thing would greatly expand their membership

Dated UI, Poor performing API, WILL NOT EXECUTE MANUAL CLOSES.. KuMex is feels years behind other exchanges, like other new exchanges, in terms of UI and API. The Stop Losses and Take Profits can’t be set on mobile when making an order. Stop Losses will randomly disappear (they claim it’s from modified a Stop Loss.. then why did the new stop loss disappear as well?). The biggest issue with their service is the manual close on KuMex. If you attempt a market close under critical conditions if a stop loss isn’t met or “changed” the market close MAY not work in order to sever losses and avoid a liquidation. This market is dangerous and any violent movement, like on 3/13, that causes issues with the exchange can cause the UI market close to not execute. You run a very strong risk of losing serious money from this.

Terrible experience. I felt the need to write my first ever review on the Apple App Store for this. I downloaded this app to use future trading. The app freezes up and will not allow me to execute a trade on several occasions. Ironically it seems to have these “glitches” whenever I am up profit on an asset. The app will not allow Me to execute a trade claiming “network” issues and forcing me to hold my position while all the profits deplete and actually fall into the negative mark before finally allowing me to trade. These experiences have left a terrible taste in my mouth and I can’t help but think the creators are pulling a fast one. I have lost over $3,000 because of my experiences using this application. (All of my other trading platforms would work perfectly during these described issues and I was able to execute perfect trades on every other platform I utilize) so they cannot claim it is my own personal network. I would be very cautious before downloading this application.

By far the best!. Out of all the ones I’ve tried; Binance, Webull, Robinhood, metamask, voyager and many more, KuCoin is the best!! Low gas fees, great charts, a ton of different stable coins and tokens to choose from. It’s completely eliminated the need to jump back and forth from one app to another to keep up with all my investments and favorite crypto. Only problem I’ve had is trying to figure out my average price paid, for now I just keep up with it on a piece of paper ;)

Many updates, great customer service ignore old bad reviews. This app has had many updates. The UI is slick and the app is smooth. There is solid volume on the coins they offer for trade. The trade fees are significantly less than coin base and the other big name companies. Of the bad reviews I read I no longer see the problems they described. Nor do I see any issues with instant price changing like one user suggested. I am quite happy with the application.

Great app, BUT please add a (% change) in a row when glancing and scrolling through your holdings.. Great app, use it daily. But could improve on (SPEED) and remove 3 second ads when opening the app. And mainly please add (% CHANGE )on the coins holding and portfolio so it could be seen it quickly, and in order when scrolling through the holdings. Instead of opening each coin and pair to see daily % change. Also when using futures, it’s takes a while to submits orders, and sometimes the position disappears for few seconds until close out the app or refresh. And seems when placing a market buy or sell, it always executed at the highest price or lowest prices then jumps back to the price not in your favor.

Could be 5 stars. This is by far my favorite exchange to date! I’d give it the 5 stars but they have to show me pnl graphs Update: new update to the app is awesome! I love the new look and feel! The new games are fun. My only issue still is you guys need to add a PnL chart. If a horrible app like BitMart can do it I would think you guys should have no issues. Please update the app to have some charts! Good work so far otherwise! Keep it up 👍🏻!! Update: I’m no longer receiving sms alerts!

Scammers - thieves. Beware signing up with this app. They introduced a 6 digit password and I forgot mine. I’ve been trying to get it reset since October and we are almost at the New Years. I’ve provided them with everything they’ve asked for yet the continue not responding and giving me the run around. Then, mysteriously started asking for transactions to another wallet which made no sense. Please beware of this app, I’m losing hope I’ll ever get my money back and hope it doesn’t happen to you **update** still no progress. We’re 4 months and counting and still haven’t been able to get my money. One would figure they pick up the phone and call. Nope, they take weeks to respond via email and come up with new reasons to not allow me to use my money. Please be aware as this isn’t getting any better and hope you don’t lose money. A developer commented that I should worry and rest assured they’d help. Doesn’t really seem like I can just hang back while my money is stolen with no progress.

Absolute thieves. I’m finally in contact with a group of investors to help bring to light the unethical practices of KuCoin. As an avid trader, I was excited and eager to utilize KuCoin due to their wide array of token offerings and an involved CEO. However, after a few questionable losses, I began having my suspicions about them. Low and behold, they’ve failed to address major “flaws” and are greatly profiting by liquidations. Customer service only responds with generic emails as though I’m an inexperienced trader. However, this is completely the opposite of such. I’m well aware of how this should work on an ethical platform. There’s plenty of articles finally exposing exactly how and what they are doing and can be found on Reddit in the subreddit labeled “Cryptocurrency.” Do NOT leave your money with these thieves.

Love the app but one issue. I’ve been using Kucoin for a few months. It is now my primary exchange. I find it’s the best option for the sheer amount of things they offer. But recently I’ve been having issues with the trading bots feature. Luckily right now I don’t have any money in them, because at least in the app it won’t load and open the feature. It worked a couple months ago but now it won’t. I’d love if this could get fixed

One of the Top 5 exchanges in the game but….. Love the websites interface could be updated more but that’s neither here nor there. For the most part I love the fast withdrawals and low trading fees and spreads. I’m a Futures day trader so these factors are always important. The only problem I do have is Futures 2.0 is rolling out and we still aren’t able to set multiple take profit or stop orders in one trade, I think the serious would traders would love that feature binance has it and works really well not top compare the two but I think it’s also a needed function.

Big money Big money. STOP!!!😎👨‍🚀📈🛰🚀. It’s good. This is gonna pretty much make me ALL OF THE MONEY. I also like the smoked oysters you can get at the dollar tree so take my review for what it’s worth. I’m basically trying to make enough from this bot to build a rocket that I can beat Elon Musk to mars with so I can be there when he shows up just to be like .. .. yeah. .. there’s nothing here dude. I deposited a little more than 800 bucks worth of shib like 4 minutes ago and this app is already asking for this review. That my friend is confidence!🎩 Investors and ANY job offers welcome. (All proceeds will go to fund this bot. Top investor/employer(s) gets to ride shotgun in the spacecraft.)

Bad customer service and non functional app. Are usually use Bybit but I decided to start using KuCoin seem like a better app in trading platform so I went ahead and deposited money and started using some bots problem is the one bought you can only use on the mobile app so for some odd reason it worked on the mobile app so after I set everything up everything was working fine and then a day later I go to check and it will not let me get into the bot won’t let me send feedback Customer Service is almost non-supportive and they keep telling me to update to newer version 3.49.1 but there’s inly 3.49.0 in AppStore there is now 3.50.0 which still has done nothing to solve the problem they also said turn off your phone and reinstall app which I did and check vpn. I did everything they said to do and it still does not work I still can’t check my bot keeps saying timed out . I can’t even send feedback won’t let me and customer service takes forever. Good thing I didn’t transfer 100k over and put in to mobile bot. Wish someone would help. I liked the app at first but now not so much

I Take It Back!. I had lost over $1000 due to google two FA it was unbearable for weeks trying to get approved to unbind Google two FA and I was getting very frustrated so I left a extremely negative review and KuCoin even though their platform is amazing and they have some of the best crypto to trade early. I thought what’s the use if I can’t even trade my money or my crypto well here’s a little note for anybody this happens to, it’s not KU coins fault, first off when you go to do your identity in your photos remember if you’re using an iPhone it’s not shooting in JPEG unless you go change it on your settings, JPEG is the format that your photo ID documents need to be in for KU coin to use to unbind Google 2FA! Thank you KU coin for being honest for emailing me for telling me that you found my crypto, for telling me that it was safe, and for telling me that I could do it myself all I had to do was read a little bit more and I did and I figured it out, so if this is happened to you don’t give up on KU coin learn and then learn some more you’ll be just fine!

Crypto in general a horrible investment. Kucoin is probably one of the better exchanges out there. Their futures allow for an actual proper stop loss and take profit which is essential if you ever want to be a successful trader. HOWEVER. Trading crypto is by far the worst thing you can do for trying to become profitable. Low liquidity and ABYSMAL market structure you will never be able to constantly trade. I hope this will save someone out there from making horrible financial decisions and if you want to trade, find an index or precious metal to trade. You will be WAY better off.

This app really needs fixing. I have loved using futures until here recently, I buy in at a certain price look down and the market price puts me down 5-10 dollars already. I’ve also recently bought deduction coupons and have yet to see fees be 100% deducted it truly makes no sense. I also set a stop loss and it doesn’t trigger until the actual price gets there but market price will be 10 or more dollars passed that so instead of the price I actually selected to lose I lose way more than I actually wanted to which is absolutely stupid and a scam! Fix this stuff now or continue to lose people who use this app

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Don’t use. Kucoin needs to get shut down by some agency in the US.. everything is done to get you liquidated. My 20x future was liquidated when the market dropped 2.4%… if you do the math, my position should not have been liquidated. It wasn’t due to “spread”. From my average cost to the lowest low on the futures pair, it should have never been liquidated (20x on -2.4% from average cost does not equal 100%). It is about time somebody goes after Kucoin in the US. This has been a problem for me the whole time using Kucoin. Lost tens of thousands because of this and their “random” log out event that occurs when market tanks. They log you out completely randomly, often. It prevents you from logging in. No SMS sent to log in. If you have positions open you will not be able to get to them. Their ethics and practices are beyond illegal in US.

Best in the biz (US available). Been on this exchange for almost 8 months and it’s come a long way. The ONLY major exchange I have found, available for use in the US, to offer derivatives (long/short w/ leverage) and a plethora of leveraged swaps. They have FREE TO USE, IN EXCHANGE trading bots!!!! no API keys or suspect integration. Very easy to set up, and you can have 10 running simultaneously. Not to mention the Staking options have grown a bunch just in the past few months alone. I’ve been hounding the team to develop a desktop app, but I mainly use the web client as a 32’ screen is a lil easier to view charts on, as opposed to a phone😂 A few things I would like to see: - We need order-triggers-order and order-cancels-order options for trading and futures! - Make a desktop app! - The ability to do derivative future strategies (like a straddle or straggle) would also be amazing considering arbitrage portfolios are a thing now. You can currently run a bot straddle strategy, but its not quite the same! Overall, 9.5/10 UI is gorgeous and night mode rocks Coin variety is top notch Want to go short? Not a problem here! 🤖bots! 🤖

Margin Term Bug , and please add Entry price to the app.. After updating months ago I’ve lost the ability to borrow USDT as well as any coins for more than 7 Day Terms. Even when I click 14 & 28 day terms it still gives me 7 day. This is extremely frustrating especially during what was the beginning of a Bull Market. I’ve updated several more times and the problem still persists. Futures are the only way to avoid this. Also since you guys occasionally ask for feedback about how to improve the app, I think we should be able to see our entry price when margin trading like you can when trading futures... Realized gains would be nice as well since that’s also a feature on futures and not with margin trading or even spot trading. That’s like golden rule #1 to a trading platform. Entry price, & realized / unrealized gains...

Hands down best exchange for cryptocurrency trading!. I use multiple exchanges for trading crypto, but KuCoin is by far my favorite. Not only do they provide a solid trading experience for more advanced traders, but the overall experience on the app is unmatched. Special promotions, futures, easy app navigation, small and micro cap tokens not supported on other exchanges, staking...and the list goes on. Most importantly, KuCoin has been more secure in recent times. Offering things like 2-Factor Authentication really adds to the security of your assets. Great exchange. Great app. Great cryptocurrency experience.

Worst app ever. I downloaded this app after a friend recommended it little did I know how much of a mistake that was. I put in $50 to try it out and play around, when I decided this was possibly the worst app to ever be developed I tried to withdraw it I’m hit with a $30 fee, so I decided I would rather not as I don’t believe these fools who call themselves developers deserve 30 dollars but I pushed through the hard and difficult times with the app and started to make some money, well today I had placed a future with most of the money I had in there and had set a stop loss for 5%, I got a little worried when I could see that the stop loss should’ve kicked in and it hadn’t, so I tried to login but alas the faulty and horrendous app Dosent let me, gives me errors and tells me I have no positions open and that there’s no data but when I close the app and open again I can see the charts and price of the coin but when I try login my connection just magically Dosent work, my position was eventually liquidated after I gave up trying to login and as soon as it did I could login with no errors and problems at all. This app is a scamming, wasteful and most hazardous piece of technology I have ever witnessed they should not be on the App Store and should definitely not be working with peoples money at all

BEWARE. I have been trading for years. TA is useless in this considering it can pump and dump at any moment. ONE MAJOR ISSUE, Kucoin charges insane fees. They will take %50 of your profit and they do not tell you before you execute the trade how much they will take. MARGIN SCAM. Be careful with margin trading on here. If you are on the right side of your trade they slowly lower your margin as the trade goes in your favor. However, if you are on the wrong side of. A trade they increase the margin as it goes against you! This is there way of minimizing your gains and maximizing your losses. This is how they make money. So they have a big incentive to make you lose which could be a massive conflict of interest. Be careful on this app ***** UPDATE: Kucoin sees your stop losses and take profits. They will purposely drive the price towards your stop loss even when basic TA shows it’s extremely unlikely. These people are criminals be careful. ALGOS ACTIVELY TRADE AGAINST YOU IT IS AMAZING TO WATCH THE BID AND ASK FLIP SOMETIMES. CRIMINALS

Severe concerns. I’ve loved this app since day one. I’ve been using it a long time and they have made thousands off of me. But Kucoin is beginning to severely worry me. This is a trading app, not a HODLing app. Therefor you need to be able to trade. Kucoin has started crashing at very crucial times. I lost over 30% of my portfolio because I tried to initiate a sell and Kucoin’s network went down for the 6th time that week because it got a little busy and had to do it’s job a little harder. poof. gone. 6 months of savings and trading gone in 20 minutes, not from a bad trade. It was an excellent trade. Kucoin just couldn’t follow-through. People are putting their faith in crypto currency because they are sick of banks and conglomerates incompetence and greed losing their money for them. I’m those 20 minutes. Everything is up to date. Kucoin simply is failing when it gets busy and people are losing 10s of thousands as a result. Kucoin- fix your problems immediately. some of us work in journalism and will end this apps American base faster than you can can “network error :)” I’ll need to see consistent improvements and hopefully some kind of statement from Kucoin about the problems soon or I’m out and am ensuring as many people as possible are aware of it

So much potential.. Great rewards, advanced trading platform. However, questionable ethics and customer support. At some point in time, their software will malfunction(this is definite). When this happens, you’ll contact support, and then they’ll have made a maintenance post after the fact. I know this to be true because after the first time. I always started checking their news feed(not like you should receive a direct notification, and a reminder), this happened multiple other times and support will always just reply with the post that was after the fact. So, you’re out of a considerable sum; your trading volume is consistently 100k+ a month; you’d think that they’d be happy to make things right. No, the support people are glorified FAQ’s. They’ll send your info off to another team. That team will not read anything and respond something that’s not even relevant to the issue at hand. You’ll reply to said email because it’s a support conversation. They’ll never respond a second time. They will never fix problems they create. They will essentially steal your money with poorly timed system failures and cover ups. Love what it could be, not what it is.

Great App! One suggestion.. KuCoin is my favorite exchange so far! The fees are so low that I’ve never even noticed them. There are many good ways to earn with low risk. With all these ways to earn I’d like to suggest the app have a locked crypto feature. For example, the app would give you fake BTC too put into there bots. I know this app has potential but it’s very very hard to learn for beginners even with the tutorials and such.

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App Crashes and support is slow to respond. The app is unable to support peak demands and lags during market crashes. They also claim that their rewards take 7-14 days to process withdrawals, and yet I’m still waiting after 3 weeks.

DO NOT USE KUCOIN!!. WARNING!! Do not use KuCoin! The app is unstable and crashes regularly. When this happens you will be unable to access your trades, and cannot buy and sell. This has led me to lose money several times. KuCoin has terrible customer service, and do not care about their customers! The last two times their app crashed, they refused to acknowledge the issue the first time as I did not have “a screenshot as proof”, (I still have no idea how someone is supposed to have a screenshot of an app crash???). And the most recent time the app crashed they acknowledged that it was their fault, which had stopped me being able to access my trades and sell my positions, but only offered 15% reimbursement for my loss with the caveat that I do not sue. This required me writing to them several times, and threatening legal action. I have used most crypto exchanges, and KuCoin is by far one of the worst, if not the worst. I would even go so far as too call their business practices questionable…

Too complicated and isn’t letting me buy anything. Won’t even let me buy anything

KuCoin is my fav platform. Awesome and easy to use

Problems. Deposit problems always happen. Lack and very very slow response from support to solve the problem. Never use this app again

Unintuitive, difficult to use. I manage my passwords in a password Mgr so I don’t forget them but couldn’t get back into KuCoin nor perform a password reset. Really did not find interface clear or helpful. Very hard to use.

Worst trading platform ever…. One of the worst trading platforms I have seen, unreal ! Absolutely nightmare, I would say stay away !

Retrieving lost bitcoin. Please read carefully, I was scammed by bitcoin trading pro FX, I got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the Cyberhacks51 after so many research. I read several good reviews about this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professional, they recovered my investments for me with all the profits I was entitled to within two hours of contacting them. So affordable, You can write CYBERHACKS51 ((@)) gmail for help too if you a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!! CYBERHACKS51 (at) Gmail

Something fishy. App is always reading pasteboard on every open.

Needs improvement.. I want to be able to have multiple coins across the top of chart as my watch list so I don’t have to keep typing in what coin to look for. So hard to do this when your looking for a trade set up because you can’t have multiple coins set next to each other ready to go. Also you can’t watch a coin and wait for a set up because you can only have one up at a time.

Horrendous. One of the worst exchanges out there, terrible UI, terrible trading interfaces. If you want to settle for less go to Kucoin. Feels like it was spun up in a garage.

Landscape Support for iPads. Would love to use this app on my iPad but its locked to Portrait mode and basically just an enlarged iPhone app. would love native iPad support to be added, but none the less it’s a great app

Fkkkk kucoinnnn. Please don’t download this app one of the worst app to use they are holding my funds and won’t let me withdraw and there’s no help or support This whole app is scam and they charge your so much for deposits or transfer SCAM SCAM SCAM one of tue worst app !!!!!!!!!!!!!!!

Unwanted ads & clipboard copying. Clipboard copying - please get rid of this. Ads on startup - slow down loading of app & unnecessary as speed to access trading is much more important.

Top Trading platform. Very happy with KuCoin trading and charts are easy to navigate

Well done. The UI is world class but doesn’t display buy sell stat eight away. It lags but will catch up after a few second. Great product and exchange

Bad Customer service 🚨🚨🚨. Please don’t use this app !! If you need help they never assist once you go to Chat box they never reply you once they say keep line open we ll come back Shortly after waiting two days since no help they block my account for asking trading password very poor communication I am so frustrate 👎👎👎👎👎 🥺🥺

Big no for future trading. Lots of bug in the system, high fee

Good except for notifications. Good app for crypto on the go. The longer I use it the more unread notifications it shows despite clearing them in the app.

Fix please. I keep on getting a message that says ‘network environment changed, please log in again’. It is so annoying as nothing changed and it’s a full on log in.

Km. Kucoin is my first one and favourite exchange using the app on the go is the great feature.

WORST TRADING PLATFORM ~ HIGH FEE / BUGGY. In all my time of trading crypto, KuCoin would have to be one of the worst platforms I have used to date. I had an open long position that I could not take profits on due to a bug in their system. KuCoin customer support response was we are working on it please check back later… I went from wanting to take profit to taking a loss.. The platform is slow and response times are a couple of seconds… fees are on there high end compared to their competitors. Customer service is unprofessional and unhelpful, platform is buggy and lost me money.. Do not recommend this app!!

Alert Sound. Good app. Easy to use. However, the price alert function doesn’t have sound. Please add sound in Price Alert. Thank you

Not for beginners. I have been trading for 9 months on other platforms and I cannot even work out how to close a winning trade. NEXT !

Update. Update app like Binance App future use bit harder

Great app and easy to use. Very similar to Binance if you are familiar with that. Great app 👌

Excellent app for everyone spot future or anything. Love this app recommend to try it give it a thumb up using from a lot of time

Very poor service. I just downloaded KuCoin and got my identity verified. I tried to buy some, but only a blank screen comes up. No customer support, no trouble shooting, no FAQs I am quite new to crypto and this was a terrible experience to start with. Hope KuCoin will help its customers some day

Futures recent update. Great app and trusted. Just an update issue, In the recent update, whenbyou set an Stoploss for a position, you cannot see how much you will loss anymore. Seems you should tap the stoploss in the position again, enter tge stoploss again to see. I think there is a bug and please fix it soon.

Worst worst. App goes down when bitcoin goes down. Doesn’t work

Logged Out. Constantly logged out. Have to log in every single time I open the app. Same as the website, you can click keep me logged in for 30 days and it makes you log in again. Will be transferring everything to another exchange

Heavy fees (>10%) to deposit money before even starting. Deposited 2000AUD equivalent of 1438 USDT at the time, which confirmed what get if deposited other exchanges, but got only 1300USDT. Meaning a $140 fee just to deposit your money into your account on KuCoin. Beware of the hidden fees with this company, as are many others when trading too.

SO difficult to withdraw!!. This app is ok to use and to set up. Buying is easy HOWEVER getting your coins out of the exchange onto a cold wallet is complicated. The KYC is painful and they add unnecessary delays for updating passwords etc resulting in over 6 days for finally moving your assets. Not acceptable and not happy. Customer service is useless: copy/paste messages with no sympathy for trying to solve the issue… ‘computer says no’ attitude. Not impressed 🙁

Great app!!!. First of all, if you haven't used Kucoin yet, make sure to enter the reward coupon «QBSSZXM5» on the sign-up screen to get a commission kickback rate of up to 40%. Wonderful... The best trading app ever. Very fast and reliable. God! Your app rock. This app is pretty solid as far as functionality and ease of use, but I do have something I would REALLY like to see changed… So when a person checks their orders, either the open or filled ones, the small cryptos need to have the decimal extended two more places or so and not rounded to the penny. Some cryptos like DOGE and XLM trade in hundredths of pennies (IE .2577) so it would be nice to see the exact amount listed on the orders. I may have a few orders placed in the .25 range, so it’s difficult to find a specific order in that range when they all just say .25. I would assume this has to be a pretty easy fix. I also have another suggestion that would be helpful to me and I’m sure to others… It would be a VERY nice feature to be able to set up price alert pushes or at the very least to receive a push notification when one of our orders is filled. I would definitely give this app 5-stars if the above suggestions were implemented. In fact, I would even pay a subscription fee to be able to have push notifications. I’m not sure if there is a fee for Kucoin to send out push notifications, but if there is a fee, it can’t be much as I can get multiple push notifications on the scores of my favorite teams (or even the entire NFL slate of games) from free sports apps. That would be really neat... All bug with new upload are fixed!!! Great!!!!

No idea how they are still in business. Out of date security, unable to do anything in a timely way in this app. Useless.

Worst exchange ever. I had a very negative experience kucoin. First and foremost, their fees are exorbitantly high, making it incredibly expensive to trade on their platform. Additionally, the system is incredibly poor and trades frequently get stuck, causing significant frustration and losses . To make matters worse, there seems to be no customer support to address these issues, leaving users completely on their own. I would strongly advise against using this exchange and instead recommend finding a more reliable and user-friendly platform.

Slow and busy interface. Constantly freezing and requires a reset of the app. Too much happening on screen, very busy and hard to see what is happening. It’s an app, not a desktop program, it should be designed as such

Account. They close my account and I lost money and I cannot download the Kucoin account again It is only scam apps

Scam faulty application. KuCoin application is faulty their perpetual contracts stop loss auto funding margin doesn’t work ! In many cases others reported unable to close contract and take profits. KuCoin not paying rewards waiting when this scam exchange will bankrupt !

Okay. Ruined since last update. Can’t even buy anything just says “min. order 0.1” no matter how much i try to buy. iphone11

Support is just a bot. Do not use this service. If you have to change your mobile phone for any reason they’ll make you do the same validation over and over until you have a mental breakdown. You send in validation - they reply back saying do it again - so you do it again and then 2-3 days later they tell you to do it again. No explanation, nothing. Just your own mental health being flushed down the drain. I’ve read about many others going through exactly the same. Check their trustpilot and reddit. Horrific

Not very good! POOR customer service!. Their trading platform is way to busy with to much on the screen(both the app & website). It can be very confusing! Also their support service is terrible! Cannot find an email address to contact support which means you have to use the messaging bot! This takes about 5mins to even get to try and talk to a human and then it is hours before you hear a reply! I have am still waiting for a reply and it is over a week later! I would recommend any other crypto exchange over KuCoin!

Fraud company. Deducted money from my account got no crypto not anything, tried contact customer service once you put the issue they dissapear. One of the worst trading platform.

Hoooona hoona. The only problem is wish there was more indicators on the app And when you zoom in I wish the small candles stayed small and the big candles stayed big But I love kuuuies

Lost All Money. Googled kucoin, clicked on the first search result. Turns out it was a phishing website and lost all my money! Kucoin needs to do a better job at controlling these types of website! I won’t be a returning customer.

Confusing. App is too confusing bit much going on

KYC is a work in progress and doesn’t work well. Needs attention

Last few versions buggy. I hadn’t updated in months and decided to do so yesterday. Since then a lot of the data doesn’t load or update within the app. I need to close/reopen it many times. Also can’t sort my favourites by volume, had to click around many times on other sort options then it finally worked (I think). I’d you app works fine, don’t ever update. Lesson learnt

Market Cap info not upto date for most coins.. Confusing info about market cap of most coins. I have to double check prior to buy anything.

My favorite Crypto Exchange App. An exceptional app that boasts a comprehensive list of over 700 tokens! Its user-friendly interface makes navigation a breeze. You can trust in its reliability and efficiency.

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New feature. Hedge mode is highly needed specially when market is volatile.

They will steal your money!. If you trade using leverage they adjust your leverage and make your liquidation price much lower than what it should be. Crooks!

I love it, gives me everything I need. I had no problems working with this app. It’s complicated at first, but what isn’t at first?

The best iPhone app for traders. I have used Binance as well crypto.com and kucoin has the best customer service when you need them.

Giuseppe. NO RESPONSE FOR DAYS WITH OPEN TICKET #1793200 to resolve a 2fa google issue! They asked for weeks to provide info on my identity. I send pictures and videos confirming my identity with proof that i sent coins to my account. 5 days now I am waiting to access my funds

Bot is stuck. Funds are lost in limbo. Basically got scammed by the exchange.

KuCoin. I love this app!!!

No. I can’t stand this app there’s no instructions. I don’t know how to do anything with it and it’s really upsetting me.

Scam. For such a huge customer base app, why are therr only 67 reviews?,,, smells fishy AF They are scammers , they slowly take away your money few dollars at a time Everytime you buy and sell or leverage trade money disappear, so stupid garbage app

Support team sucks and They never reply to the emails. Please do not use this app. I suggest you guys stop using this app. I really liked this app before but they have garbage customer service and support. My money has been stuck for so long they haven’t done anything about it or even reply to my email. They are stealing money from people and it sucks so guys please do not use this app. I really thought it was good until I had some issues about my coins n money. They don’t even care about people. So stop using this app.

So secure!!. KuCoin is so secure they don’t allow people close their accounts and leave - never ever!! And, they get hacked! As for the app, it’s one of the noisiest app I have ever downloaded!! Every few minutes, it pops up some sort of nonsense / useless notification which absolutely good for nothing! The app also is full of colourful flashy promotion which proves these guys are some of the lowest IQ team of developers / project managers / managers and whoever approved this app! For heaven sake, it’s an iPhone / iPad Pro NOT a gigantic 100”+ TV!! AND .... stop sucking up batteries! Since installing this app (and this APP only!), my iPhone 12 doesn’t last even 24 hours! Before this app, easily 36 hours and still some left!

Stop stealing clipboard data. This is intentional that they are stealing your clipboard data. Probably hoping someone has sensitive info on their clipboard. This is absolutely unacceptable.

I like the exchange but.... Since updating to ios14, you notice that the app copies text from your clipboard every time you navigate the app. This gives the exchange a creepy perspective.

Crappy UI. Crappy UI, crappy service, too few coins covered. Tons of unwanted ads and spam, not much good to say!

Crap and glitchy . Needs major update.. I think its purposely designed to make withdrawals exceedingly difficult and glitchy. I think my $50 will be gone. They ask for a code sent to my gmail in order to place a trade but no code is emailed and i cant place a trade or send to my other wallet . Its ridiculous.

Great app but. It’s a great app, but the Trading bot doesn’t work on my iPad. I tried to delete and install it again, and it still didn’t work. please fix. Thanks

THE most unprofessional exchange.. I visited their official support Telegram and it’s the most hilariously unprofessional thing I’ve ever seen in my life. The community and their admins consist entirely of beggars and it’s impossible to even address your concerns because their admins are so dumb they are encouraging spammers in the support channel. Truly the dumbest business I’ve ever seen. I cannot trust such low IQ staff members.

Cannot see the graph. I’ve been using Kucoin for a while but from last 15 days, I’ve been getting issues with opening up the graph. Updated it twice. Still not working. Tired of this.

Stole my money. I have been using kucoin for 2 years now and over the last year I’ve been unable to withdraw funds from my account. After countless attempts to work with kucoin they have jumping through hoops and submitting an unbelievable amount of information just to still not Un suspend my account after proving who I am and following every possible plan of action. Very disappointing and unsatisfactory experience especially considering the large financial loss I’m suffering from being unable to access my money. DO NOT DOWNLOAD!

Customers should report them to Police. Customers need to report these scammers to local authorities for taking confidential information: photos, IDs , bank details.. they dont respect their clients.... Really they provide Horrible service providers..

Scammer. I made a deal to buy from the seller Aurum Trade he accepted my money then decided to interrogate me on what i was using the currency for, then to top it off refused to give me the currency and told me he would refund me back but only gave me $798.50 of the $2000 i spent back. Douche bag seller won’ t answer me back and Kucoin is useless in helping!!! Be aware of using the service!!!!

Lose all coin No Real Warning. I’m a new KuCoin user. I enjoyed the bots but found the app to have a steep learning curve and crappy graphs (charts). Either way, I was going to move all my assets to this app until this morning. One of my bots stopped so I dug around the app and saw that it put the coins into my trading account $101 FKX and $21 USDT. Not bad seeing as I started with $100 the previous evening. I found the FKX between reps at the gym at 6 am. After the next reps (about a minute), I went back to the app to convert the FKX to USDT because I assumed KuCoin was delisting FKX. To my surprise my coins were gone. So was my $101. A friend suggested Reddit research, which I did and that lead me indirectly to the updates page of KuCoin’s website. Yesterday (yes, less than 24 hours!!!), they had a notice with a list of coins they were delisting. FKX was among them and it also said if users fail to convert these coins they will be deemed to have forfeited them. The deadline was very early in the morning so if I lived in Europe I would have been ok. Seriously? I’m pulling out of KuCoin. This is unethical and my other exchange has no such time limit. I sent them a ticket to see if I can get a refund. Still pulling out though. This is shady. Yes crypto is risky, but there are more ethical exchanges out there that delist and give weeks and weeks of time to take your money back out of the delisted coins.

Data mining?. Every time i open this app it automatically pastes whatever i have in the clipboard. Because of handoff it could also be anything i copied from my mac. This feels like a privacy violation and can be prone to abuse (eg password mining etc).

User warning!. This company ask your personal information through KYC before you able to use their services.

Not a good app. Got this app to try and buy TEL coin. My 50 dollar value bitcoin transfer turned into 25 dollars when it was received. Still can’t buy TEL as the app keeps giving me error “minimum value 0.00001” despite putting in a higher value. Now can transfer my money out because it is below the minimum amount that it allows. So this app cost me 50 dollars

No trusted application. No trust in Kucoin I lost my money for theft

Very disappointed of the app. I cannot get my password back, even with my phone numbers and my email. Seriously guys.... After you want me to put my crypto in your app hahaha... Get your app more user friendly please, for my behalf I just chose another app! Byeeeee

Very bad experience. I can not trust kucoin again because I had an acount with over 1k us in crypto .. one day I tried to login I couldn’t I tried to recover my account the same thing I spoke with support I did what ever Possible but still no trace for my account it’s so wise because I ditnt change my email my phone number neither but they couldn’t find me .. BYE KUCOIN for ever

Love it!. Great app everything smooth & easy!

Worthless. This app crashes at the WORST times! Whenever there is anything extreme happening in the market it won’t let you trade! I’ve lost SO MUCH MONEY because it would not let me make any trades! I can’t believe that they are even allowed to operate only when it works for them

SCAMMMM. Beware of this fraudulent app as it scam people of dere own money. PLZ DONT USE THIS APP EVER 🤬🤬🤬🤬

Customer service is the worst. Nobody in customer service knows what they are doing. They try to play games with you when you are asking for help. I have tried to get help many times but each time they kept giving me a run around and finally said I should figure it out myself. So pathetic and I would not recommend Kucoin.

P2P scam. please do not buy crypto using interact the different is crazy, be careful

Fake trade. KuCoin make profits issuing new coins everyday, be cautious when a coin especially the new ones are open to trade. The opening price is many many doubles of the average price that the coin will stabilize around. KuCoin coins have no solid backgrounds and the majority looks really fake, just dummy websites that I bet were created by the same developers. I lost so much money I made on Binance before they banned it…. Pleassssse guys be warned!!!!

Great app!!!. First of all, if you haven't used Kucoin yet, make sure to enter the reward coupon «QBSSZXM5» on the sign-up screen to get a commission kickback rate of up to 40%. Wonderful... The best trading app ever. Very fast and reliable. God! Your app rock. This app is pretty solid as far as functionality and ease of use, but I do have something I would REALLY like to see changed… So when a person checks their orders, either the open or filled ones, the small cryptos need to have the decimal extended two more places or so and not rounded to the penny. Some cryptos like DOGE and XLM trade in hundredths of pennies (IE .2577) so it would be nice to see the exact amount listed on the orders. I may have a few orders placed in the .25 range, so it’s difficult to find a specific order in that range when they all just say .25. I would assume this has to be a pretty easy fix. I also have another suggestion that would be helpful to me and I’m sure to others… It would be a VERY nice feature to be able to set up price alert pushes or at the very least to receive a push notification when one of our orders is filled. I would definitely give this app 5-stars if the above suggestions were implemented. In fact, I would even pay a subscription fee to be able to have push notifications. I’m not sure if there is a fee for Kucoin to send out push notifications, but if there is a fee, it can’t be much as I can get multiple push notifications on the scores of my favorite teams (or even the entire NFL slate of games) from free sports apps. That would be really neat... All bug with new upload are fixed!! Great!!!!

Horrible service. Avoid if you can.. They held on to my money, failed to communicate why, sent me some form to fill out and would not release my funds even after I had asked repeatedly.

Seamless. High speed transfer of XRP and XLM allow me to keep my margin positions open.

swadelee. bets crypto app going , all the premo coins listed first good color textures , responce time good , most complaints are binance coin gekko botts

No customer support. No chats, they dont answer emails. I would avoid this app. Rating 0.

Better Alternatives. A simple and easy to use trading platform. However the fees are absolutely insane. $40 CAD to withdraw $200 worth of bitcoin, $20 USDT to withdraw 160 USDT.

Warning. Don't trust this app, they stole my money and took all my personal information, even my social insurance number, but they didn't give me my money back.

great trading bot!. such wow, very fun¡ good profit. dynamic trading bot in addition to conservative and agressive would be very cool and i would like to see this happen. (for dualFutures Ai trading bot) -caseymod

Great app, but trading history needs update. This is a great app, but I am rating this a one star to trigger dev team to consider adding Trading History sorting by Order Completion Date. Having that sorted by Order Submitted date is confusing and you can easily lose track of orders completed today but listed weeks ago in the history. Really nonsense, at least give the opportunity to user to select sorting option.

Horrible customer service. Horrible customer service, ~2 week response times and couldnt even help me resolve a simple issue.

This app is on fuego 🔥🔥🔥. First of all, if you haven't used Kucoin yet, make sure to enter the reward coupon « QBSYCPN8» on the sign-up screen to get a commission kickback rate of up to 40%. Wonderful... The best trading app ever. Very fast and reliable. God! Your app rock. This app is pretty solid as far as functionality and ease of use, but I do have something I would REALLY like to see changed... So when a person checks their orders, either the open or filled ones, the small cryptos need to have the decimal extended two more places or so and not rounded to the penny. Some cryptos like DOGE and XLM trade in hundredths of pennies (IE .2577) so it would be nice to see the exact amount listed on the orders. I may have a few orders placed in the 25 range, so it's difficult to find a specific order in that range when they all just say .25. I would assume this has to be a pretty easy fix. I also have another suggestion that would be helpful to me and I'm sure to others... It would be a VERY nice feature to be able to set up price alert pushes or at the very least to receive a push notification when one of our orders is filled. I would definitely give this app 5-stars if the above suggestions were implemented. In fact, I would even pay a subscription fee to be able to have push notifications. I'm not sure if there is a fee for Kucoin to send out push notifications, but if there is a fee, it can't be much as I can get multiple push notifications on the scores of my favorite teams (or even the entire NFL slate of games) from free sports apps. That would be really neat... All bug with new upload are fixed!! Great!!!!

More than $22,000 USD was stolen from me. More than $22,000 was stolen from my account, I am trying to contact them but they are not being supportive. KuCoin, if you don’t give me back my money and the profit that was lost also. I will be going to the American and Canadian news I have family that work in that industry and they will be More than happy to expose you.

Too hard withdraw. You can’t withdraw easily and it’s so much fee. It is too troublesome I needed to my money immediately and I couldn’t get it. It is really bad. I have money but I can’t use it when I need. Don’t use this app.

Hella good exchange. Love it

Sad for leaving Kucoin. Sad for leaving Kucoin.

Dumb Robot. Completely unintelligible customer service robots!

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My account has been wiped out all my money GONE. I was skeptical about KuCoin but I finally gave in and opened an account because of their wide range in penny cryptos I transferred around $2,000 all was well then when the market took a dive I took a break and stopped watching my account for about a week or two, when i came back my account was gone all my cryptos and the money I had sitting in the account I tried resetting my password but it still wouldn’t let me log on and want me to sign up and create an account

Over all great!. Overall I like using KuCoin. If I have any issues they have been quick to get back to me especially if I notify them on their official Reddit page. They have lots of coins and fair trading fees. I will continue to use them as my main exchange as long as they keep privacy and security number one.

Shorting shib. Brokerages app supposed to help their customers to be wealthy so we want to keep using this app for the newcomers and still the mid and older traders, is not like we get rich and stop we gotta keep investing and investing that’s how life work I don’t understand why would you want to promote to short a coin people are trying to make money of and basically you taking fee and profit everytime people buy it now I won’t be surprised if you lend coins to be shorted…really work for your customers not for them hedge funds or whoever is telling you to promote the shorting or just stop it

Fraudulent App. This is a fraudulent app, they let you transfer your money and block you from trading then they they block you from withdrawing your fund. If you refused to let someone trade why won’t you let them take their money out. They won’t do all necessary verification before you transfer your fund, after fund transfer they’ll block you from getting your fund out and won’t allow you to trade. I need my money back, I will be filing a complaint against law enforcement and I do not understand why Apple is allowing this app to show up to US user. This is fraudulent act.

Need to be more forthcoming about the info they want. Note that this app will ask to access your photos. However, you will not be asked that until your first purchase. A problem with this is that allowing an app access to your photos generally allows access to all photos. If the need for this access stems from identity validation, a more forthcoming approach where you are informed of this need early and asked to upload the needed ”proof” (whatever it is) would be much better from a privacy perspective.

They Switch My Address. When I was making a Bitcoin deposit into my account, they switched my address and I never received the money into my account. I know they switched my address because the address they gave me did not match the one I had for my account. Furthermore, the two apps I use to buy Bitcoin from have never had issues. I believe they kept my money—guess they needed it more than I did. I tried to resolve the issue but customer service is non existent. Not to mention, their platform is poor quality compared to others and they charge more in fees as well. User beware.

Best crypto exchange for customer support. They have the best customer support out of all the crypto exchanges I know. Same day support using their support chat, something major exchanges do not have. They are reliable and dependable and have proved more than enough times that customer satisfaction is their top priority. They get 5 stars from me 👍

Why you push irritating features?. App is good, but gosh, why did you add this f** irritating “you may also like” screen into My Market’s Favorites?? With no close button! I want to have a quick glance at my fav list, not to answer stupid popup screens. I can find coins by myself if I want to. One of few apps with just right ui, and even you had to ruin it.

Better than Coinbase and Gemini!. I personally am an experienced trader, been using Coinbase for 4yrs and Gemini for about 1yr. I have to say, I didn’t like the Kucoin app at first, but after using it after some time, I like it way more than Coinbase/Gemini App. Kucoin’s charts are so much better and easier to use/analyze, placing orders to buy/sell is a lot faster. Good job kucoin!

Lack of tools. The app is amazing and you have everything you need but if you compare it to other trading platforms it just doesn’t have as many trading tools for it to be satisfactory like having access to a 2 minute chart and being able to edit indicators.

KuCoin Top trading platform. If your plan is to trade your Cryptos this is your platform (friendly app) you’ll have 100% of control of your money, limit orders and tons of way to increase your portfolio, also you’ll find a lot of new projects launches here before than other exchanges 🔥💸🚀🌕

“ Data Loading Failed :) “. The app use to work perfectly and since some updates either with IOS or the app itself, I’m barely able to use the app at all. The market data constantly fails to load now, and I’m not able to make spot trades, only futures trades. It always makes me take extra steps to verify myself now, which is annoying and a little shady. The constant marketing pop-ups and trading competition notices are also annoying. No, I don’t want to join your Margin Trading competition, for the love of God!

Rigged. App is lame. Stalls when you try to close trades quick causing liquidations. Never hits your numbers always a few less or a few more then what you need. Futures kicks you out during price action or freezes causing liquidation. When you write in they can never see what happened and see send you info on how to trade futures. They don’t even check your record meaning they do v not have any sort of integrity. What a bunch of greedy slime balls I hope they get hacked again since they steal our money worse then the casinos!

Great except... Please fix the market tab at the bottom. It doesn’t load the first time it’s selected. Have to tap on another tab then tap the market tab again to reload. Kinda minor but it would be nice to get that out of the way. Otherwise, app works fine!

Can’t withdrawal to bank. The only thing I see wrong with this exchange is that it has no option to withdrawal to your bank with fiat currency. So you are either left paying fees to transfer to another wallet then from that other wallet to a bank of choice which by then you wouldn’t be sending the amount you needed to send in the first place, Major L from KuCoins behalf!!

Amazing. I’m usually not a fan of lesser known exchanges or apps when it comes to finances but this app is amazing. You can buy almost any coin, unlike most exchanges, you can lend and earn high interest, it’s got a great trade bot feature that literally earns you profit from trading and it’s free. So many great features, I never write reviews but this app made me want to. I believe Kucoin will be very popular in a year or 2

I need more info!. It would be EXTREMELY useful to have the ave cost per coin in the assets area...if like to go to my assets, click xrp and be able to see how many coins I have, ave cost each, and the current market price. I also think the assets dollar amount needs to be graphed so we can see how it’s changed over time. Give great information overall but could be better

Errors with wallet. I have been waiting over a month to receive a certain cryptocurrency I transferred into my account. The transfer was quite large and they are now claiming it will be just a few more days or longer they cannot tell me a specific date. The value of this cryptocurrency has since lost more than double it’s value in this time. They will offer no compensation for this while they are holding my money hostage. This is theft and I no longer trust this company.

KuCoin is one of the best!!!. Crypto user since late 2019 (better late then never?) - (or still early?) I use many platforms daily. KuCoin is simply one of the best. They have A TON of features, leverage trading, promotional activities constantly taking place, staking - I could go on and on. Feel free to use the below invite :)

Not for the inexperienced. This is an amazing TOOL for trading crypto I wouldn’t trust hodling in kucoin like a wallet just yet I have other places I like to store my crypto and earn extra interest. But for making quick trades on highly speculative assets this app is a life saver thank you devs please keep on improving there’s lots of work to be done!

Time traveling app. Either you have figured out time travel or I myself keep going back in time and returning. 15 minute candles disappear right in front of my eyes. What’s going on? I’ve never seen a candle disappear and reappear later. Over and over all day. Development team should look into it. Unless that’s what you’re trying to do. I like this app when it works in real-time. Weird right?

Very secure crypto exchange to use and user friendly. Very secure crypto exchange to use, the online app makes it very easy to trade and I never had an issue with security. KuCoin is consistently updating their exchange for the better. I prefer KuCoin over many other extras they take security seriously and make users use multiple security features when making accounts.

Good until December 2021, EARN update messed up API, ZERO Support/Resolution. Good until December 2021, EARN update messed up API, ZERO Support/Resolution. Ever since update to staking/savings area in December the API doesn’t show/report any In/out or rewards tracking so it’s like coins just disappeared. Support sent to Discord “tech” who acknowledged and for the last 5 months said the fix was almost done it was just going through testing… then recently, sorry we put the fix on hold to work on other things… UNREAL. Totally screws up tracking VIA programs like Koinly… especially for taxes…

Scam Alert Be Careful. This site is a total scam.I’ve been literally robbed and lied to for a month now . I had coins being returned to my wallet that never made it there . To fix it they asked me for 30USDT and told me I would have my coins in 3 to 4 business days. It’s been a month and still nothing . After they took the 30USDT they stopped replying and when they did all they say is that they don’t know when I’ll have my coins back and to be patient . How professional right ? Their customer service is made of well trained scammers. IF YOU CARE ABOUT YOUR MONEY DO NOT USE THIS SITE !!! You’ve been warned 🙏🏼

Suggestion. I have been using Kucoin since 2019, and it’s been so far one of the best. However, it would have been better if you could direct contact the person you are trading with on p2p. The frustration of waiting while the trade you want to use the usdt for is closing up on you is alarming

USE BINANCE, KRAKEN, CB PRO, NOT KUCOIN. I have been waiting a week and a half for a deposit of FIL I made. I don’t understand how people still use this exchange. With just a cursory search I found many, many people having/ had the same problem. One star to good. Lost me quite a bit of money. They at least should give me the interest on that money they are borrowing? Stealing? I don’t know which because they have ZERO CUSTOMER SERVICE. Now that is not an exaggeration. Out of the 15 or so emails I have sent I have got exactly ZERO responses. Crypto has enough risk, no sense in adding more by using a terribly unprofessional and negligent exchange.

Buy Crypto With Fiat {BEWARE}. Hello, I love the KuCoin application, it’s fast and the user interface is easy to learn and navigate. I like the fact that KuCoin makes it easy for me to pay for crypto with my debit card and the deposit is almost instant. However, I gave the mobile application a 3 star because it requires access to the photos stored on your phone to be able to buy crypto with fiat. This is a major turn off, there’s no reason for KuCoin to ask permissions to my photo album for me to buy crypto. I bypass this by going on their website using a PC, but it’s massively inconvenient. If they remove the need for the app to access my photo albums when trying to purchase crypto with my debit\credit card, I’ll update the rating to a 5 star. Beat regards, Yancarlos

Best exchange around. I’ve been with KuCoin for a few years now learning how to buy and sell spot and leveraged positions through the crypto cycles ups/downs, they’ve been fantastic to work with. I’ve never had any issues with withdrawals or worrying about my funds being safe. Thanks KuCoin!

Love trading bot. I love the trading bot feature. I’ve had a lot of success with it after only a months use. It can be very confusing at first and the app seems overwhelming at times but after you play around with the app for a bit everything starts making sense and the layout is actually really nice. Definitely worth the try. Especially for the bot.

Careful. Be very careful with this app. It is riddled with bugs and customer service is almost non existent. I contacted customer service months ago (roughly 6-7 months) about an issue and STILL haven’t had my issue resolved. They also owe me roughly 30 dollars, but have not addressed the issue. I believe they know there are bugs that affect margin calculations and have known for a while, yet until now, they have not fixed these issues. Their withdrawal fees are astronomically ridiculous. They also seem to intentionally milk their customers with withdrawal fees.

Fix bugs with futures like we should be able to. Sell futures trades when we’re up sometimes it glitches out and doesn’t let u execute the trade this will make or break kucoin ppl are losing money when they can’t sell when their high up and they go down and get liquidated everything else is super trustworthy please fix futures ….;(

Great. Don’t let the negative comments make up your mind for you. If you know anything about exchanges and trading crypto, you will definitely be a KuCoin fan. I’ve trade with Binance, Coinbase, and every other platform available to US customers, and KuCoin is by far the best one. It also has a great variety of coins including the newer small caps that are primed to moon.

Don’t use futures on this app .. Yes all I guess is ok for holding coins but the futures is absolutely the worst thing I have ever used. I made $600 and my trading fee was like $30 , I was like ok that’s fine. When I would lose a trade, which everybody loses. You can’t win everything. Let’s say I lose $60, my trading fees are $30. What is this? I lose 120 , my trading fees are 180. How am I supposed to be successful trader if my loses are amplified by 30% or more. How can a trading fee for losing be that much? Lol what a joke.

Scammers. This app KuCoin is a scam. They are taking money from folks who are doing contract trading. They incorporate ways to make you have to liquidate your balance without any way to prevent it. Stop loss doesn’t work properly, and they will stop you from market orders etc. as soon as you need it most. (During volatility). They are also involved in a case where they are being sued for scamming users and they are not regulated by the proper financial oversight organizations. Don’t use this app. Apple needs to take this app down off of the App Store ASAP. This Kucoin company will disallow trust in this App Store.

Auto logout 14-30 times per day. This app is very good. But the only problem is it’s automatically log me out 14-30 times a day. Even I don’t use vpn. Very disturbing on every times. Please fix the issues. Also P2P messaging option not good. Never sending notifications. Please fix this and I will change my review Updated: As per your instructions I deleted kucoin app then installed again. Same problem exist. Also if I use vpn then it’s seem logout when I close app and open. Very frustrating. My phone is iphone 11. I tried other apps like binance. The auto logout problem is not happening.

Get in early, but be patient learning.. I bought Sand at .11 and it went over $6. Then I lost it making a transfer and lost my mind. Had to realize I really only lost my initial investment but there was a learning curve. I will never make that mistake again, but I can’t be mad. I just keep reading and learning cause I want to participate!

Unreliable. To anyone looking to download this. I highly suggest you don’t. Look for another platform. I’ve loved this app, but it doesn’t love you back. IVE HAD MULTIPLE PROBLEMS LOGGING IN. I’ve used the same password for weeks and one day it says that the password is wrong and locks my account for 2 hrs… 2 hours in crypto is a extremely long time. You can lose money so fast, and I did. In my eyes they owe me money because this is there platforms fault that I’m not able to react to the market WITH MY OWN MONEY. I highly suggest they fix their issues, bugs and whatever else they are being lazy about and make their customers happy. At this point they have made thousands off me, but will not make a penny more until I see changes. I looked up their biggest competition and moved my money there. Stop hurting your customers, your robbing people just like the squid games coin.

I love the KuCoin. I think the negative reviews are either bots, haters, or competitors. KuCoin is absolutely amazing. I have used coinbase(trash) binance(becoming trash) and a few smaller exchanges. I now have 100% of my assets in KuCoin and I am loving my experience. I am a real person, this is a real review, made at 6:12 PM February 11th 2021. Don’t listen to haters, they will keep you from making money. Since January 5th I’ve made over 9,000$ on KuCoin. Haters gunna hate. Keep up the great work KuCoin team, After seeing the low rating I had to write this, because I truly feel KuCoin is the best crypto exchange available right now. Thank you!!!!

Would give 5 stars, but.... KuCoin customer support hasn’t gotten back to me after almost a month. I’ve tried a bunch of the other crypto exchanges and by far prefer KuCoin, for a number of reasons, but they still haven’t verified my KYC info after a month, so I can’t directly deposit fiat into my account. Instead I’ve been paying fees to transfer crypto and it makes me more depressed each time 😭

Great Exchange. I have been using KuCoin for over two years now and they have been great. I have never had any issues they could not resolve in a timely manner. They are always gauging the customer health by sending surveys often. KuCoin is my favorite exchange. I just hope one day they are able to have bank deposit for their clients in the US. I wish them great success in the future. Keep up the great work !!!

Ku coin. It’s the best trading app for crypto It’s easy to use and is reliable when all the rest are not . I’ve used it for my trading for three years it’s just gotten better . I use this one because they’re alway getting better and offer a great selection of trading options and products

I want to like this app. I’ve been looking for a good exchange to use for smaller cap alts and I’ve been hearing about Kucoin lately. I downloaded it and explored the app for a bit. I tried to see if I could make a purchase, but the interface is too confusing. There’s way too much going on, it feels cluttered and overwhelming. I like the options that they have for coins, but that’s about it. If the devs work on this I might be willing to come back to it, until then I’ll be sticking with Coinbase.

I have noticed a few missing deposits in the past. I was missing a few deposits a few years ago .They got better for a little bit .But now They are starting to miss deposits again .And I have too submit a form every time to get it back it is time consuming. And some times they will give the Crypto too you sometimes they won’t Why can’t they give you all your crypto every single time

⚠️WARNING ⚠️. RED FLAG 🚩 ⚠️WARNING ⚠️ To everyone reading this I have a simple advisory for you. GO READ THE NEGATIVE REVIEWS ‼️ They are not exaggerating. I didn’t read the negatives until I joined Kucoin’s platform and started experiencing problems The negative reviews tells it all. My story is they robbed me. My purchases either didn’t show up in my account and my money gone. Or my purchase did show up and was gone out of my account the next day. I was fine while I only had 2 assets purchased but the moment I bought 3 more assets they started robbing my account as if 5 was too many for me to keep up with.

Do not use this app!. Dont use this app! Luckily I manage to not deposit any money into this app before my account was locked out. After registering, I couldn’t get back into my account. I even reset my password and the app tells me its invalid! Theres other people online who share the same experience with not being able to log in even after resetting their password. BE CAUTION, all because someone told you that you can buy new and up coming coins/tokens on here before they hit the larger exchanges, Don’t use this APP! RED FLAG!!!!!

Very sketchy derivatives platform. This exchange TRACKS your stop losses and stop limits to purposely trigger them (or hires other people to trigger them) so that they can gain the fees and coins back when your order is executed. They end up winning and taking from the little guys, while they easily profit by making calls behind closed doors. Be very aware of this app if you are doing margin and futures. You will lose 99% of the time since its a low liquidity exchange with very high volatility and wicks (compared to other major exchanges). Extremely sketchy and no way to track this activity.

App is not really user friendly. A bunch of buying in but really no Explanations on how it’s going to go it’s like a raw gamble I deposited 15 days ago still is not in account app serisouly need some Ui improvements no wonder it got hacked in the first place I mean the interface is just a hatchet job I have bots asking personal info for no answer then when answered I’m promted “hi visitor” like I’m not a visitor I’m a investor and this is supposed to be ez to invest there’s minimum everything it’s like one of the puppy town add games just in a chart form it’s horrid I’m going to take my earning and go

Terrible !! Be careful !!. I purchased crypto to have sent to another platform & I was told it would be processed within 30 minutes . I waited 3+ hours and nothing happened . I reached out to them as one of their FAQ instructed . Following me reaching out , they kicked me out of the app . I tried to login , I couldn’t . I reset my password and the app kept saying “login denied” . I’ve sent over 10 emails , nothing . 31 hours later , they fail to provide help or process my withdrawal . I completely lost all my money .

Kucoin the only halfway decent app to use in USA. I love kucoin I do- 4 starts only because I’m skeptical of all the exchanges, not just them. I haven’t had any complaints, I love the ability to margin trade- can’t do that on Coinbase! But I’m sure they have some withdrawal fees that are fairly standard but can be costly on apps like this if you are like me and only use it to trade with a small amounts of assets

Selling doesn’t work very well on mobile.. I have been trying to sell my cryptos for a week and the entire time they’ve been put “in orders” and I’ve been losing money because they haven’t sold for the past week. Do not download on your phone, there is too much on the interface and there is no way to actually look at the pending orders on the app. I have no experience with this site on a computer but from what I’ve seen it looks better. Don’t trust this app on your phone if you plan on being active, otherwise, set up a trader bot and leave it.