Arby's - Fast Food Sandwiches App Reviews

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Coupons?. UPDATED REVIEW: Restaurant added mobile ordering which was a big improvement BUT… COUPONS and DEALS PLEASE and actually have them and not an empty deals page! Once you add those it will be a very good app. ALSO, please follow the example of other restaurants like McDonald’s, Burger King, and Wendy’s that have unlockable food rewards. For example for every so much you spend you get points which can unlock free food. If you want me to eat at Arby’s more then do this otherwise I’ll eat at these other places which value me as a customer more than you do. ORIGINAL REVIEW: The restaurant is fine as I love the food. But 3 Major Issues: 1:) No option for mobile ordering - This is a must for a restaurant app and without it this app is useless. 2:) No Coupons / Deals - Your Arby’s app hasn’t had any coupons for a long while now rendering this app useless. Most other places have coupons / rewards. Why don’t you? Stop being greedy. 3:) No Rewards Program - The more you spend the more points you can accumulate to get free food. I suggest Arby’s Corporate study the apps from Wendy’s and Burger King to see how a restaurant app should be done. Because your current app is pathetic.

Incorrect Info. I’ve been trying to use your app to narrow down restaurants where I can purchase your limited time country ribs sandwich. It seems as though all of your Arby’s stores do not offer the sandwich at this time. However when I walk in and talked with your staff at three different locations, they say they’ve always had the sandwich and it’s been available. I asked him if they had any shortages due to supply issues and they’ve said no. The app is very lacking in keeping track of information and making it available to your customer base. It would be nice to be able to use the app to track where we could purchase special order items as well as purchase orders online prior to going to the store similar to McDonald’s, Taco Bell, Burger King, or even Jack in the box.

Why can’t you order sweet tea on the app?!?. Very disappointed in our very first use of the app today. Our primary beverages we order from Arby’s include ice water and sweet tea, but neither of these are available to order on the app!! My husband did select two cups of “iced tea” on the app, and assumed it would be sweet by default as there was no option for sweet or unsweet. Once we got our order, however; both teas were listed as “unsweet tea” on the receipt. We realized we’d wasted money on two beverages we did not want. Whoever designed this app messed up big time, as many people prefer sweet tea. It should be basic knowledge that there are two options for tea. There also is only an option for bottled water, not ice water as I prefer. PLEASE ADD AN OPTION FOR SWEETENED TEA AND ICE WATER!!!!!

Least useful app I have ever seen. You can only view the menu and nutritional info. You can’t order with the app like many, many other fast food restaurants already have. It always give me and error message when I try to add my local Arby’s as a favorite, as if that would be somehow beneficial to me without even being able to order online. In the profile section, the birthday field won’t even let you enter anything in. But it doesn’t matter because of the worst part of the whole app. The worst part is that even though there is an “offers” tab, there are NEVER any offers. The many, many people that have given this app high reviews are likely Arby’s employees that were instructed to do so.

App seems to break if no nearby locations support online ordering. Open app for first time, then look at menu. Can’t customize sandwich toppings. Anything that offers a choice (side item, drink, 2 for $6) fails to load the choices; selection screen is blank. Only after further poking around in frustration, did I finally discover how to search for a location, and learned that apparently no locations in Colorado support online ordering. Maybe that’s why the menu is broken, but you’d think the app would be smart enough to either make the menu function by itself since it doesn’t prompt you to choose a location first, or else force you to choose a location first before being able to access the menu. It also would be much more helpful if the list of locations indicated which ones support online ordering. Currently you have to select a location just to see what happens, then go all the way through the ‘find a location’ process again just to pick another one, over and over until you run out of nearby locations without having found one that accepts orders, then delete the app out of spite for wasting so much of your time.

John Churlik. I love Arby’s! You guys are by far my favorite fast food restaurant. I’m a huge fan of the bacon cheddar roast beef with horsey sauce. I also utilize your mid day specials. I work for myself an don’t normally take lunch often an never right at exactly at 12 so they work out perfect for me. I even go out of my way to find an Arby’s. I will say I’ve had problems with the app. I haven’t got any offers in a few weeks. I’m not sure what’s wrong so if anyone reading this can help out an fix this or let me know why that would be great. Finally keep up the great work offering the best sandwiches around at a reasonable price in a short time. Thank you

Lacking Customization in Ordering Menu. Customization that mirrors a dine-in, or at best, a drive-thru order experience equivalent. No one should have to ask for extra sauce (be it honey mustard, or the amazing red ranch, or even ketchup) upon arrival to pick up a pre-sealed bag. That completely defeats the entire point of ordering in the app, & its efficiency. You can’t even change a B&C to have a sesame bun. That’s absurd. This app doesn’t reflect the dine in experience. Usually, Arby’s will make it happen if you ask. Not in the app though. Inconvenience and inconsistency is bad business. The functionality seems relatively seamless, and the Ui Is clean. But this app is too basic. Have you seen ChickFilA’s app, it’s absolutely flawless and you can do things like ask for extra ice, or napkins? You can do better.

Very poor customer service. Ordered using app, was ready about 8-10 min later. They were very busy so we overlooked the wait. We were more than happy with our sandwiches…but the curly fries (literally every one of them) were about an 1/2inch long, dried and overcooked. They were all like that. We asked if they could replace it and also stated that we knew they were busy, so whenever. After several min. I went back up to inquire. Carter, very rudely and disrespectfully informed me that we shouldn’t have expected them to be relaxed, they were busy and the curly fries were fine. To which I responded that “I was used to having good customer service.” Manager must have heard the rudeness, handed him the curly fries (much better…wish I had taken a pic of the others) but, obviously didn’t instruct Carter to apologize for his rudeness. Very disappointing.

Not worth it. I didn’t use the app much before other to look at the menu. Started getting offers like a free sandwich via email and thought why not download the app again? It won’t recognize Apple Pay so it said I have no payment methods. Went to add 2 different credit cards and it won’t save. Just says there was a network issue. Tried on cellular and wifi. I even tried to login on my laptop. None of that worked. Stopped by a local restaurant and they can’t honor anything in the app. All “help” forms just want feedback about the restaurant. Called customer service and they passed on my issue to tech support 5 days ago with no call or email update.

Ordering on the app. Not being able to pick up your mobile order at the drive thru is very inconvenient. There are 4 reasons I could think of off the top of my head why someone would be inconvenienced being made to come in to pick up their order. An older person that has difficulty getting in and out of their car, a disabled person for the same reason, a single parent with children in the car and a sick person not wanting to spread germs. Also when I asked why an order done on the app had to be picked up inside the answer was I don’t know. If you are going to irritate your customers at least have a reason

No Customer Service - Use At Your Own Risk. The basic functions of this ordering app are fine. Nothing too amazing, but mostly functional. However, the app and Arby’s have nothing in place for when something goes wrong. This means that if something happens you will end up having to fight for a refund, if you ever get one at all. My evidence for this is my experience using the app for the first time. Placed the order, went to pick it up, turns out the store had technical problems and had to close early. Things like that happen. Unfortunately, my attempts to get a refund from Arby’s have all been unsuccessful as the limited Customer Support for the company directs me to the store, but they can’t issue a refund because payments through the app are processed by a 3rd party. Sadly, this is a common issue with a lot of similar apps. Once again, the app works fine for the most part, but it has nothing built in for when things inevitably go wrong. A direct link from an order to customer support seems like an easy fix. Too bad it was left off the design table.

Updated: Almost feels like Arby’s was trolling me. Updated: Changing from 2 stars to 1 because it’s gotten even worse. I periodically get a notification that I have new offers available, but when I look at them they ALL expired LAST month. Plus, when I contacted them about the experience described in my original review (below), it promised I’d get a response, but I haven’t. And I checked spam. I suppose it’s possible they called and didn’t leave a voicemail, but I highly doubt it. Got an email saying, “Hurry, your free sandwich offer is outta here (expiring)!” The app and web both told me that location near me is open until 10pm ever night. In my car outside the open-as-expected location at 9:20pm, I started placing the order, but the app wouldn’t let me check out, telling me that the location is closed?! But that I’m free to place the order for 10:15am the next morning! Counter person inside says sorry, but she has no way to give me my free sandwich if the offer says it requires online ordering. The only reason for two stars instead of one is because the other time I used the app (for lunch) it worked OK and gave me a good deal. But come on, “location closed, can’t order for tonight” when it’s a high-value online-order-only deal and the store was actually still very much open?

People, rate the app not the food!. When something is good I believe in sharing that. When something is bad I’ll share that too. Is Arby’s food good? Absolutely! Does this app open and display without issue? Yes. Does this app do anything I can’t accomplish using Google or my browser? The answer is a resounding NO! I might as well use Yahoo search. Oh, wait. That’s useless too! I can’t order on this app. I can’t see what’s available at my local Arby’s either. To add insult to injury, Arby’s is what I might politely call stingy with offers. So what (besides eat up space) does this app do? I can locate an Arby’s. I can look at the corporate menu and the nutrition. I can also do that on my browser. So why, people, is there all the love for this app??? You don’t love the app. You (as do I) love the food. Stick to the facts: this app is useless. Arby’s: You might have the meats but you don’t have the offers.

No online ordering?. I love Arby’s. I get the app to add alongside my other fast food apps. I work nights and always order before I head out to whichever restaurant I plan to eat at so when I pull in to the drive-thru it’s ready. So I download and login to the Arby’s app and look for where I enter payment method info and nothing. I look around and pretty much all this app does is show pics of the food and nutrition information. Yeah I know you have roast beef sandwiches and I don’t care about how many calories or how much sodium is in them. I’d just like to order them online and pick up when I arrive. This app is pointless. Hopefully they hire a company to do a real app where you can order. If I want to look at a picture of a 1/2 pound roast beef sandwich then this app is great. Ugh.

They don’t even care…. Ordered from the app. Showed up 30 mins later. Well outside of the time I was told to arrive. Show up and the door is locked because they’re short staffed, so I proceeded to the drive thru. I get to the speaker and let them know I’m here for a online pickup. They say back that there’s nothing showing for any mobile order, despite me having a confirmation email. She tells me to pull around to the window. After waiting 15 additional minutes waiting to get to the window, I’m then told there that there is no order, and they could not make it without me paying again even though I was charged. I then called customer service to try and fix the issue. When I spoke to the rep, she hurried me through the refund process without even trying to save the order and quickly ended the call. The lady I spoke to sounded like she does this exact function all day. Disappointing. They say they got the meats, but I cry foul! Where’s the beef? 😒

DO NOT DOWNLOAD (Honestly a wast of data). Honestly the food is great at Arby’s. But I just can not understand how people are rating the app 5 Stars. I wanted to order through the app, and found that I couldn’t. Upon further inspection I looked through the other reviews and everyone is having the same problem. People can’t customize items, people can’t view prices and only because each location you choose says that it won’t support online ordering in that location, even if you wanted to order through the app you can’t. It was honestly a let down and I hope they update it soon but all I can say for now is I’m deleting the app, don’t download it.. Or I mean I guess you can, but you’ll see that it’s basically just an Arby’s locator app and menu … nothing more

Needs mobile order option.. Needs mobile order option. I have CAPD, Central Auditory Processing Disorder & I am involved in the Deaf Community. We love mobile order because it is so accessible to us. — It doesn’t have to be a “pick up.” It can be ordered on your phone and you have the option of drive through or walk up inside & you show them the order number on your phone & they pull it up & make it. This way there is no miscommunication about the order. Burger King has there app set up like this & I love it! I don’t have to hear if they got my order right. — I know they did, because I rang it up myself!

Poor Service Through App. I placed an order through the app… Just a few minutes later, I get a call saying the items I ordered were not available. I ask them to cancel the order and am hung up on, so I go to the restaurant. No supervisor available (on a Saturday night no less). First, I am told I have to cancel my order through the app… For which there is no option. Then I am told I have to call… Where I show the employee on the app that the phone number given is for the store I am currently standing in. Finally, I am given a 1-800 number to call to get a refund. I understand that sometimes products run out, but the store should have to verify product is available before confirming the order and taking the funds from my bank account. It should not take a 10 to 15 minute phone call at 10 o’clock at night to get a refund for something that is not my fault. This app has some issues that need to be fixed and I believe this is going to be the last time I will ever use the app for anything. I also will not likely be stopping at Arby’s again anytime soon.

“No locations” but there are 31. So apparently this app doesn’t work in Oregon or Colorado (from another reviewer). I wonder how many more places it doesn’t work. There was zero verbiage on the app that lets you know the locations nearby don’t accept mobile ordering, it just says there are no restaurants in that area. The menu is laid out nicely so I’ll give you that. But your marketing and developing team seriously needs to read their reviews and take them into account to continue getting the business you want. I know it’s a chain but still, you could be bringing in so many more customers or returning customers with the ease of being able to order online, especially in these COVID times.

No iPhone 6 Facebook login support?. Tried twice to create account on iPhone 6 by clicking the Facebook login and the choose restaurant does not allow a selection during signup. Tapping the field anywhere across that section has no response. So the signup button never enables. Can not go past it. Who designed this? Frustrating Tried again using just email and not the easier Facebook login route. This time I was able to select a location but it would not allow me to create the account because it said my email was already in use. Most likely from the Facebook login attempts which never actually completed. Dumb Created a new email to login to the app and got all the way in just to see a screen that says no offers available at this time check back later. What is the actual point of this app? Most people get some kind of signup reward or at least access to some money saving coupons. This was a waste of time.

Probably the worst mobile ordering app. I can log in with my Apple account, but not pay with Apple Pay. In fact, there's no way to even save your payment info once you've entered it! You have to put in your FULL card info EVERY TIME you order, which eventually you stop doing because why would you use something that's just a glorified menu app that lets you order badly? There are never any Deals, and when you place an order for ASAP, it could be 30 minutes out, and the order doesn't show up at the restaurant until maybe 10 minutes beforehand! Plus, you can't cancel the order, so you're stuck hanging out in the damned parking lot. This app makes me eat t Arby's LESS than I would otherwise, because it's so annoying. That's how BAD it is.

Offers never open. Seems to have lots of bugs or either they have settled for a very cumbersome way to get things that should be very obvious to use in an app without errors and requiring the user to troubleshoot. It should be a very basic app with very few features but even those 3 features don’t work right. I occasionally open the app to see if they have fixed the issues but as long as I’ve had the app it’s basically worthless which is almost a year now. I feel like I have given Arby’s plenty of time before leaving this review. Get your act together! Honestly love Arby’s but this app experience has me going to other places more often just because of this app not working.

App Doesn’t Work At All. I have an iPhone 11. I downloaded the app, but it doesn’t work at all. In order to do anything, I have to create an account. The last step of account creation is selecting your favorite location. The app won’t recognize any locations at all! When the search based on my location failed to find anything, I entered the exact address of an Arby’s a mile away from me. It still said it couldn’t find it. Thinking maybe there was something wrong with my closest location, I tried others. I couldn’t get it to locate a single Arby’s location anywhere. Then I tried to just avoid it by signing into the app with Facebook. But every time I try that, I receive an error stating, “Oops...something went wrong.”

Horrible app. This app isn’t horrible, but it’s not good either. I’d put it at Eh at best. • It doesn’t save your card info so you have to constantly put it in. • It doesn’t automatically go to the nearest store or even let you set your home or favorite store. • It doesn’t let you cancel an order if you make a mistake like say putting an order in at the wrong location because the app didn’t put you at the nearest location. You have to take the time and call a number, go through prompts, wait for an operator, and then answer multiple questions to get the order canceled and your money returned. For as expensive as the food is at Arby’s, it’s a massive hassle. Especially when you’re in a time frame like a 30 min lunch. • And the worst of all is that it automatically charges your card the moment you place the order instead of waiting for you to arrive like most other apps. And since you can’t cancel an order without jumping through tedious hoops, you pretty much HAVE to go get it. Fix those problems with your app Arby’s and the app will be as awesome as your food and service. Sincerely, Mike, a loyal and long time fan.

Hit and Miss. App not working. Keeps putting $0 value for items and crashes when I try to select items to pay. Can’t order from the store bc apparently the deals have to be ordered in app and is full price on store. Going somewhere else for lunch. Previous experience: So Arby’s got the app to order food ahead of time. For the most part it works but whenever I use an app coupon and fulfill the requirements, it never works. I usually have to add way more items pass the minimum to get things to work or just randomly add and delete items to see if it will take. Incredibly annoying. Also, I’m not sure if app orders cause employees to throw tantrums, but I ordered on the app while in the store to skip the guy at the register. He had a cow about it and announced it obnoxiously to all his coworkers that there is a customer ordering food on the app while sitting in the store. I have no idea why. Maybe he was just a douche and is upset he works at an Arby’s as a career.

The app is crap. This app allowed me to order at a restaurant that was closed at 6 pm… made me pay with CC for a pickup order… when I got to the store at the scheduled 8:20 pm time, the store was closed… found out the next day that the store closed at 6 pm (I created the order after 6 pm)… then the next day I ordered from an Arby’s about 5 miles away instead of the one closest to me, the order then cost an extra dollar and 40 cents… but it gets better, the order I didn’t receive the day before was paid by my bank “I NEVER RECIEVED THE FIRST ORDER”… When I called Arby’s to complain, the customer service agent threw up an apology but didn’t have any real concern doing it, like reading a script. As I was telling her the issue she repeatedly interrupted me, then said my money would be refunded in a few days… I WILL NEVER USE THIS APP, NOR WILL I SHOP AT ARBY’S… THEY DONT CARE, THEY BARELY FIX THE ISSUE AND FROM THE ATTITUDE OF THEIR CUSTOMER SERVICE THEY DON’T REALLY GAF ABOUT THE CUSTOMERS

Suggestion. (everybody out there reading this comment please let Arby’s know if you like these ideas or don’t, thanks) I can’t seem to find a condiment button in your app, maybe add buttons to choose what condiments you need on the side and how many. My second suggestion would be to lower your prices back down to the outrageous 2019 prices. I have went from buying Arby’s one to two times a week to one to two times a year due to your pricing. My third suggestion would be come out with some real discount coupons. The ones you have right now are useless and a joke, they are of no value. I guess a good example would be your two-for-one offer. If I remember right you’re charging almost twice for a single burger as it would cost for one in years past. Other restaurants have started doing the same thing maybe you should be the one that stands out and gets the better value for a meal. Overtime you’ll see a larger number of customers eating at your restaurant and dropping the other restaurants. Thanks for taking the time to read this. I have another suggestion that I would like to email you, not phone in, did I’d rather not make public so you can make it proprietary.

Could be better. This app compared to other fast food apps is average or slightly under average. I enjoy going to Arby’s but the app is not one of the things encouraging me to go compared to other fast food. I don’t use the app often because of that so when I’m in the area and thinking Arby’s, I end up having to login just to view deals. I’m now seeing my order history no longer exists. Doesn’t help last time I tried to use the app I had to re-add my payment (which went through though the app tossed an error). If I didn’t check my bank, I’d have paid for food and not even gotten it. Last, there’s only 3 deal’s available. I think the average is 4 from what I can remember and it’s usually not anything noteworthy to remember.

App needs a lot of work!!. I’m writing this as I love Arby’s and hoping they see what needs to be fixed. Their app development partner has produced a useless app. The previous app was just a menu and they’d fallen behind every other fast food chain offering online ordering and deals. This was a welcome update… except it does none of the things it’s advertised as doing. - No locations around me for miles and miles offer online ordering. Their franchises apparently are not ready for this. - The login/signup do not work. Every time you “log In” it shows you the same login/signup button and you’re never actually logged into your account. - Before I selected a location I tried their online ordering selection and I couldn’t even change the curly fries to crinkle cut fries when building a meal. It simply showed me a blank select screen. The same issue was experienced when choosing a drink. The basics of selecting a meal are broken. - There is no section for deals or coupons as any competitor has and as this app claimed would have. This app is in a sense a prettier version of the previous app where it was only used as a menu.

Do Not Waster Your Time Downloading. App has not worked in months and nobody cares. You uninstall/install and still same problem of will not accept bank/credit cards - you will get a “Network Error” trying to add it and save it. Guess when Arby’s bought BWW in 2018 and messed that up even more for $2.9B they had to cut their losses and shut down the Arby’s app and mess with their original customers too. Arby’s has gone downhill on quality like a toboggan bobsled ride. They want you to pay more for less on a bun and then take away what actually worked - potato cakes. Look at the traffic at their locations. People only show up when coupons are in the mail.

School. I’m actually doing a short paper on mobile marketing for my college. I’m picking this app because it’s just a menu. It’s way behind in terms of competitors online ordering options and coupon availability. I wish you guys would take note of this, great food but get with the times. The app is lackluster and leaves much to be desired. The Facebook option to sign in doesn’t even work. This company still relies on coupon mailers to attract customers. I throw those things away and always forget them if I were to go to this fast food place. While I enjoy your food you’re losing valuable revenue dollars. You could be achieving greatness through mobile advertising such as that of McDonald’s. Anyways I wish you the best, but this app is too bad to pass up for critiquing in class by providing examples of business practices in advertising.

Pointless app. This review is about the app, not Arby’s. I love Arby’s, as do the people who posted 5 star reviews. This app does not allow creating an order or ordering ahead. It lets you find a store. It does not allow you to then navigate to that store. So what does it do? The app ONLY shows you pictures of the food and thenutritional content. The app has coupons, but it does not have the coupons you get in email. It does not note special deal going on, like the 2 for $6, or $5 combos. The app is virtually useless, for all the things you would want an app for. The app gets one star. The second is because I still love Arby’s.

Limited features. In my opinion, this application is of little value when compared to its competition. The payment options are limited. It doesn’t offer PayPal or Apple Pay.. it doesn’t offer a loyalty program or offers. Since Arby’s paper coupons are widely available, customers end up incurring a higher total cost than customers not using the application and using coupons. The application requires customers to pickup the order inside the restaurant. It doesn’t provide for drive through or in car pickup options. In my opinion, this application offers little customer value. Competing fast food restaurant applications offer far more feature functionality.

Gonna lose me as a long time customer. This app is almost akin to a 2010 app in that it doesn’t have really anything but a static page showing a menu. No deals are EVER posted in the app itself, you have to wait for an email, sign in multiple times just to get the deal added and it’s only good for a short time. ::thumbs down x 2:: McDonalds and Burger King always have deals posted within the app and doesn’t require you to constantly sign in every time you want to do something; this is a food app, not my bank. I always first look at the 2 above mentioned apps for deals and 90% of the time will go spend my money there. Oh and did I mention the lack of a rewards campaign? McD’s and B.K. have them and I’ve already taken advantage of them; def makes me feel like I’m a valued customer.

Add drive thru pick up and fix the credit card. Seriously, app developers: Add drive thru pick up and fix the credit card save option. The stores near me let you pick up in the drive thru, but I still feel like an entitled jerk sitting in my car disrupting the flow. Add a drive thru pickup option properly so everyone can be most efficient. Literally all the other fast food apps have had this for years. Also, I can’t get the app to save my credit card info; tried three times so far and just get a “network error” message. I HATE having to get my card out and type everything. Get with it, Arby’s. Also gave me the wrong location for my order today. I HATE THIS APP and will now be deleting it.

MY DAD IS IN CHARGE OF ARBYS APP. He’s been gone for 11 years and I’m freaking 50 and was a late baby. But how else could you explain a company that has completely ignored the reason for having an app in the first place. Uhh...online ordering. But noooooo....instead they give you the opportunity to “sign up” for their “email offers”. Wow. So avant garde. Really cutting edge. I just wish they could “fax” their offers to my...my...well, you get the point. Make no mistake: unlike the millennial idiots that are posting about the food to this app review, I’m quite in agreement that Arby’s rocks in that regard. But their savvy as it relates to technology is lacking. Savagely. Now, if you’ll excuse me, I need to go take a movie back to Blockbuster and stop by Tower Records to get the latest Brittany Spears CD.

App FYI - Improvement Suggestion. As stated in the title, this is more of a user FYI and developer improvement suggestion opposed to standard review. The app does not auto locate the nearest Arby’s nor does it warn you about previous location used, and therefore it is pretty easy to make in order to the wrong location. Add to that the fact that the app does not have an option to cancel your order you were only left with two choices. You can drive to the location or do you have to call the location to cancel the order. If you were able to do so, the store will only be able to not make the order. You will have to contact Arby’s customer support to convince them of your need for a refund. While I realize that this scenario can be avoided the app actually create a situation to where you are set to fail with no immediate actionable recourse. It would be preferred to locate Arby locations within your area, but just as well not have the app. Remember, the last location used and or have a built in ability to cancel the order. Also along the lines of app improvement, it would be useful to be able to modify your order in such a way that you can choose a regular bun as opposed to an onion roll. If these things were present, this app would be at least a four-star given the ease of utilizing the app to create your order.

Does Not Work. This app is garbage. I really like Arby’s food. However, I have never successfully placed an order through the app. I have tried many times. They advertise a great deal that you can only get through the app. I guess they assume people will go ahead and order food off the regular menu once they get to the restaurant and the app doesn’t work. Today, I tried to order the 5 for $5 classic roast beef. I tried for 30 minutes to get the order to go through. I went inside, they can’t do anything about it because they don’t have a special button on the register. Another family was trying to order the same thing and had the same problem. It isn’t just my phone.

Can’t login. I can’t login on my iPhone. I’ve tried everything. Deleting the app and reinstalling, creating a new account with a different email, removing pop up blocking… nothing works. I don’t know what I’m doing wrong. It’s the only fast food app I can’t access on my iPhone. Maybe it’s because the login takes you to a webpage? I can, however, access my account on my desktop. In fact, I can login to all three emails I tried using on my phone. Weird huh? And, no, I’m not going to try using my Apple ID or my Facebook to login, I don’t do that. And, why should I? It should work with my email. It should work just like literally every other fast food app. And yet, it doesn’t. I guess I’ll just have to print my deals out on paper and bring them in to an arby’s and have them just look at me like I’m stupid or something. Or maybe Arby’s should hire a different app developer.

Useless app. Unlike every other fast food app, you can’t actually order from it. The app will only show you the menu, locations, nutrition, and the non-existent deals. All of which can be done on their website, which begs the question... why does this app even exist? The main reason other restaurants have apps is to streamline ordering, but Arby’s doesn’t want to do this either because they think it won’t be useful (which it would be) or because they’re cheap and don’t want to spend the money to allow mobile ordering. And since there’s no mobile ordering system, you may as well use the website with the exact same information, rather than having this app be a waste of space.

App never works right. This app seems totally abandoned by the developers… yet they release special pricing and things through the app. In the 3+ YEARS I keep trying to use it I have only managed ONE successful order to go through ever. It always declines my payments which never makes sense. No matter how I try to input it or whatever card or debit I use, it will never work and the money is there for sure! Also constantly keeping outdated coupons in the deal section is weird. I will check and the coupon will be posted AFTER the expiration date so it was never usable at all anyway. It makes no sense. I wanted to get the special pricing recently from the app and they will not honor it in person without paying through the broken app so I just went elsewhere. I’ve managed to avoid going here for years now because they won’t take my money. But I’d love to actually order through the app and it work.

Needs order option ASAP. Downloaded your app to order and complete contactless payment before heading to the restaurant. But that is not an option. My personal shopping pattern has changed and I do prefer to order in the app and pick up in the drive thru or curbside. Please rush to market. This will pay you back immediately in increased sales. Both in increased visits, and because I want to try new things and it’s easiest to explore a restaurants menu on the app to find my own order upgrades.

Can’t order from it!. All the 5 Star reviews here sing praises of ARBY’s food, which I love, but is not the point of the app rating. That makes those well-crafted “ad” ratings suspicious. App problems: First, the app requires you to create an account, which is impossible unless you exit the setup routine after getting frustrated with your first attempt, then renter setup which somehow finally recognizes your favorite restaurant choice (naming your fav store should NOT be needed to setup an account). Second, once you set up an account, you can’t place a mobile order!! What?! Why have an app, so we can peruse your menu? With Chick-fil-A, McDonald’s, and on and in...even Dunkin’ Donuts having mobile ordering capability, this was a giant and surprising letdown.

Coupons in the mail but NOT on the app?? This is ridiculous!. Coupons in the mail but NOT on the app??Okay since Arby’s started and originated in Ohio it is an AWFUL shame that their are NO coupons in the app! What is the issue Arby’s’?? It would save paper and I can guarantee you that more people would use your App to buy Arby’s!! WAKE UP ARBY’S!! Get with technology and use the app instead of clipping coupons!! Burger King uses both and it’s pretty sad to see an Ohio based company like Arby’s (I’m a PROUD born and raised female in Ohio!) that does NOT utilize the app and special offers more often! Use the app for more deals/discounts Arby’s!!!! I do like searching and browsing through the menu to see what’s new and the nutritional labels are a FUN time when we see how much sodium is in everything!

App problems. I was ecstatic to find out that Kewanee Illinois was getting an Arby’s two years ago Arby’s finally came and I have been so happy except for the app has refused to acknowledge that Kewanee Illinois has an Arby’s so I cannot use it for deals or coupons. Arby’s is my favorite fast food I haven’t been able to use my app for two years now I wish you would please get this problem fixed I would sure buy a lot more Arby’s food if I could only get some deals little too expensive for me right now I am on a minimum wage job and don’t have much extra for food let alone fast food. please fix the app to include all of your newer restaurants or at least update the app to include everything a lot of changes have been going on in two years. Thank you for listening.

Review. App is ok. Complaints are to save $3 you have to order in the app which causing you to lose the personalization with your customers, you can’t personalize order such as NO SALT. (There is always too much salt added to everything) and you can’t pay with cash! Your employee Garrett from the East Meadow location is fantastic! He was so pleasant, greeting everyone as the entered and left your facility. An asset to you establishment. I work retail and I know it’s hard dealing with the public these days. To see someone so young with his qualities is a blessing. Kudos to him!!!

Great food, sad app. The Arby’s app is disappointing to say the least and the info in the App Store is misleading. You can’t order through the app like virtually every other fast food. They claim you will get access to deals but there are never any available. If you want to find an Arby’s google works better. There is a new restaurant near me that had been open a couple of months and it still doesn’t exist according to the app. The only thing the app is useful for is it gives nutritional information on the food and lists a fairly accurate menu. If there are special local or regional offerings I wouldn’t trust this app to have them listed. I am uninstalling for a second time.

Can’t schedule pickup date / time with latest update.. The latest app update says that it will now allow you to schedule a future date / time pick up for an order. however, when I try to actually place an order, the only options available for date and time are ASAP and ASAP. The app will not let me choose an actual date or a time for a future order. I’ve tried placing orders at a couple different Arby’s but I still can’t can’t change the date or time. apparently ASAP is the only available option when using the app? If I go online via a computer to Arby’s website, it will let me choose a date and time for any of the Arby’s locations that I choose but that doesn’t do me any good if I want to use the actual Arby’s app on my iPhone.

App screwed us over.. Placed a mobile order and they said they didn’t get it. We paid of course but they wouldn’t give us the food with our confirmation in the app. Said we had to wait up to 30 mins for it to come in. 30 mins gone by still didn’t come in. We were asked to go park for a little longer and come back around. We went back around to the speaker 10 mins before closing and they put the automatic closed recording on and we pulled up to the window and they hid in the back of the store. I filed to have my mobile order refunded through the phone customer service. We will see if it actually refunds. Almost a $30 order.

Better, but still needs work. This app used to basically just give you their menu. Now it at least gives you mobile ordering and the option to use coupons and deals, but it needs a REAL rewards program like everyone else has (with points redeemable for free food) and the ability to have your order made upon arrival (something else the competition has), rather than the choice of immediately (great if you’re a block away, not so much if you’re not) or at a preset time 30 minutes or more in the future (which may mean waiting a while for your food).

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Rocky River, OH Arby’s is AWESOME!. Especially the shift manager, Ashley. We went at 10:30pm, asked if they do milkshakes that late. The response was HANDS DOWN the best reply I’ve ever had from any restaurant, ever: “Sorry, but l Ike McDonald’s, we stop serving and or machine always breaks... Just kidding! We make sure our machine is always working, and we serve milkshakes til we close.” After my wife and I had REALLY bad weeks, we needed that. We were dying laughing. Ashley helped us pick our milkshakes, then gave us a free small mint one to try. She doesn’t like mint so she had no opinion on it. (It was so freaking good, btw. Way better than McDonald’s Shamrock shake.) She was amazing. That store is always great. I know this sounds like corporate nonsense posing as a customer, but I promise you I’m just a regular fat idiot in Cleveland that had a great experience. Duces.

Changes location after signing you back in. I used the app to order from Arby’s. When I didn’t order for awhile it asked me to log back in. When I signed back on, instead of using my last location I ordered from, it changed the location to a different store. I placed my order without realizing it was to a different location. Had to drive for 30 minutes trying to find the new location because Google Maps gave the wrong route. Why would you change the location once you log back in to a new location not even close to my house? This was maddening.

Review. I was introduced to Arby’s restaurant at about 12 yo. I loved the original roast beef sandwich and the old French fries. Some may not be old enough to recall the instant mashed potatoes that were dropped out of the device directly into the fryer. They were the best fries of any fast food provider. I still go back for the original beef sandwich or sometimes the old style turkey sandwich. I think it was called the Deluxe maybe. I’m 60 yo now, still stopping in for sustenance.

Sending order to different location than selected. Wish the location was better app glitching sending order to wrong location even tho I’m the parking lot of the correct location make sense. Hope I actually get my money back smh and I’m not the only one this has happened to, I called the restaurant my order went to and they said delivery drivers have been complaining about the same thing. Also it would be nice if the app didn’t let you order and pay for a shake when their shake machine isn’t working, don’t think I was ever refunded for that either..

The best!!!. Every time I visit the restaurant in Longview tx the staff are efficient, food always fresh, and the service is always great and given the attention that all restaurants should learn from them!! If they would I know they would have more customers. I drive 15 miles one way just to visit Arby’s and know I will always be greeted with a smile and fantastic food!!! I know you would feel the same!!!!

No way to get a refund if you don’t get your order. I ordered an item and was told at pickup they were out of that item. There was no way to get a refund and they said there was no way to add anything to the order and pay the difference, so I basically paid $5 for nothing. They offered to substitute French fries or a cookie, but that doesn’t even make up for the $5, and I didn’t want those. And the app doesn’t give any options to dispute an order or get a refund. Once you pay for the order, if they’re out of an item, you’re just out of luck and don’t get your money back.

We love Arby’s. We visit Arby’s at least once a week or more. My husband loves the fish well I should say he loves it all. My mother in-law loves to go during your happy hour 2-5. But I noticed you have stopped. She loved the sliders and having a small shake. She is on a fixed income. Myself I love everything but the fries. Sorry something about the seasoning on them. I have tried everything on your menu and have never had anything I didn’t like😋 And the customer service is the Best!!!

Not worth it. I didn’t use the app much before other to look at the menu. Started getting offers like a free sandwich via email and thought why not download the app again? It won’t recognize Apple Pay so it said I have no payment methods. Went to add 2 different credit cards and it won’t save. Just says there was a network issue. Tried on cellular and wifi. I even tried to login on my laptop. None of that worked. Stopped by a local restaurant and they can’t honor anything in the app. All “help” forms just want feedback about the restaurant. Called customer service and they passed on my issue to tech support 5 days ago with no call or email update.

Trash on older phones. Formatting issues on iphone 7 prevent signing in to account because these dandruff heads can't think. First screen you get is sign up for new account but you cant click anything like already have an account because the privacy terms overlap the whole bottom half of the screen. Someone should be fired

App is fairly useless. I re-downloaded the app to insure I had the latest version. My low rating is due to app not showing pricing for products, no reference to my favorites store specials or area 2for specials. No ability to order through the app I tried to use the customer service portion of the app and the app wouldn’t let me complete the information I am now forced to leave here in hopes someone may read it and discuss fixing these issues. I like Arby’s but I don’t want to drive 15 minutes to find out a special has ended nor do I wish to miss a special that would inspire me to make the drive. Let’s get up to the same level as all your competition!

STOLE MY MONEY!. On Saturday 03/30 I made a $40 order and went to pick it up. My order was all messed they charged me $22 for 3 kids meals ONLY because the computer put it in wrong and gave me $17 change. I asked for a refund because I was not going to pay $22 for 3 kids meals. They said I had to ask customer service for the refund. Customer service is not open on the weekends. I called Monday morning they said they would contact management for the store so they could give me a refund and had ABSOLUTELY NO TIME FRAME of when they would contact me. It is not Wednesday 04/03 and I still have not heard a THING. Definitely would not recommend using the app.

App works great but can't pick up order in drive thru. App is great, listing deals, etc. But imagine my surprise when unlike many other apps for fast food I discover I have to go inside to pick up my order. I have mobility challenges, so ordering on an app and then picking up in the drive-thru is ideal for me. (And I am sure for many other people) My local Arby's was able to give me my order in the drive-thru, but it seemed to throw them off. I might as well just pull up to the drive-thru speaker and place my order. Perhaps Arby's could rework the app and pick up system so that we could pick up the order in the drive-thru or someone could deliver it out to my car. Arby's has always been my favorite restaurant for over 50 years, remember the Americas Roast Beef, Yes Sir campaign, or black cow milkshakes (root beer flavored)? But this app needs to be reworked.

Is this app ever going to work?. I,be had the Arby’s app for several years and it seems like something is always broken. I’ve never been able to place an order with it, can’t add a gift card as a payment method, and for several months now I can’t even see the menu. Keep getting the error “Unable to load the menu for this store.” This is so sad. Arby’s has had great execution on many fronts over the past 6-8 years; menu, service, orange shakes, all fantastic!!! But this mobile app is a huge fail !!!!!! Don’t waste your time on it. I’m done wasting mine. ….deleted ……..

Great service and food always!. I’ve been to this location a few times and they always have excellent and friendly service. It’s rare that fast food places are as clean and prompt as they are at this location but it always is. It’s as if the employees run this place like a family owned business and they treat their customers that way too.

Portland Tn. New Store Design!! They recent remodeled the store and it looks great! After the quit sending out coupons In the mail I felt forced to download the app and used it to place my first order now. Honestly, I felt that it was easier than any other app I’ve had to use. I love Arby’s and can’t wait to devour my double beef and cheddar and my two dollar full piece mozzarella stick!!🙌🏼

Couldn't connect while at the counter. I was rather frustrated training to redeem a deal since nothing was pulling up. The staff was trying everything and said they couldn't honor it since they do t have authority or a button on the register. They kept trying and finally got it. Oh so frustrating! At least there was no one else in line, otherwise I would have to leave since it took about 10 min to finally get it. They said others have had issues also.

Can’t order from it!. All the 5 Star reviews here sing praises of ARBY’s food, which I love, but is not the point of the app rating. That makes those well-crafted “ad” ratings suspicious. App problems: First, the app requires you to create an account, which is impossible unless you exit the setup routine after getting frustrated with your first attempt, then renter setup which somehow finally recognizes your favorite restaurant choice (naming your fav store should NOT be needed to setup an account). Second, once you set up an account, you can’t place a mobile order!! What?! Why have an app, so we can peruse your menu? With Chick-fil-A, McDonald’s, and on and in...even Dunkin’ Donuts having mobile ordering capability, this was a giant and surprising letdown.

No way to change order. I made a mistake on the order with the app. And I wanted to adjust it immediately after I submitted it. You cannot do this. I had to make a phone call and wait 15 minutes and hold to cancel the order and then when I got to the store I had to just place the order at the drive-through. The store had not even started making the mistake order and I am still waiting for my refund for my cancellation three days later. do not expect much help with this app from Arby’s. it is run by a third-party and very complicated to work with help links.

Do Not Waster Your Time Downloading. App has not worked in months and nobody cares. You uninstall/install and still same problem of will not accept bank/credit cards - you will get a “Network Error” trying to add it and save it. Guess when Arby’s bought BWW in 2018 and messed that up even more for $2.9B they had to cut their losses and shut down the Arby’s app and mess with their original customers too. Arby’s has gone downhill on quality like a toboggan bobsled ride. They want you to pay more for less on a bun and then take away what actually worked - potato cakes. Look at the traffic at their locations. People only show up when coupons are in the mail.

Arby’s specials. Sometimes, I’ve found that this app doesn’t work too well. At other times, I have found that I have to feed a whole family to benefit from the specials! In other words, I have to spend a lot of $$ but who’s gonna eat so many sandwiches? The slider special was great on 3/16 and 3/17 but I was not aware until an employee let me know. I guess the special is you cannot order more than 5 sliders of a particular type. It didn’t say that on the app. I was ready to order a total of 8 of my favorite ones-roast beef with jalapeño

Coupons. Thank you for the coupon mailers! We use them on a consistent basis. You wouldn’t have our business nearly as often without them. Several of the restaurants in our area have online apps, but they never work... like McDonald’s and Burger King. We love our local Arby’s! The staff is friendly.. they pay attention to detail... and the food is always delicious and hot!

Delicious food.. Arby’s food has always been so delicious when we get it. The employees are very nice and friendly. We’ve never had an order done wrong. Keep up the excellent service and great tasting food. We will keep coming back. Thank you so much for all the meals our family has enjoyed over the years! We highly recommend Arby’s!

Fail. This app is pretty much worthless short of being able to hunt down menu items. It does not show current deals and is very cumbersome to use. Extremely behind the times with its competition. I like Arbys and will continue to go on occassion but with limited time for work lunch I rely on apps to speed up my travel. If I can’t see deals I move on to the next place and order online from them. At minimum you are missing out on my orders at least once a week. Make it easier, give online incentive and you will get more of my business. I am positive that I’m not the only revenue you are losing because of this.

Horrible App. I love Arby’s and was excited to get the app for the rewards and special offers. It’s a great app if you are where you have wifi, but if you don’t have wifi then it is useless! Most people, including myself, use these types of apps when they are out and about, get hungry, and decide to stop and get something to eat. If you don’t have wifi, it won’t let you find a location, look at the menu, find offers, or even order from the app:( It’s very disappointing to say the least! Arby’s has missed out on a lot of food orders from me because their app won’t work without wifi:(

Better.. getting better.. Been using this app over a year. It’s relatively easy to use, but frustrating that I can’t save my card in the app. I have to manually type it for every order. The deals are okay, and I’m sure mainly up to the locations themselves, so I won’t comment much on that. But the stores will also stop accepting orders on the app AN HOUR before closing. 30 minutes before closing is kind of understandable, but an hour? There should be some regulation on this from corporate.

Deals aren’t v good. Overall the app works great and I’ve had no problems- Arby’s is always delicious, but compared to most other restaurant/chain apps the deals are awful. Sometimes they have some good ones, but most of the time there aren’t any deals or a one time use coupon for “1$ off” etc. sometimes you go into the deals/ coupon section and there’s nothing Compared, most other apps have 5-15 deals a day/ week The app isn’t worth it unless you’re ordering ahead

Excitement turned to disappointment over broken app. Saw that the app has been updating for online ordering, and got all excited, since ordering through an app is the primary way I get fast food. That excitement was quickly spoiled once I tried to modify items on an order and found that functionality broken. For example, if you start to order a meal and want to customize the drink, when you click the “Replace” button, you’re presented with a blank screen. Since that feature is broken, it basically makes online ordering useless, hence my one star review.

MY DAD IS IN CHARGE OF ARBYS APP. He’s been gone for 11 years and I’m freaking 50 and was a late baby. But how else could you explain a company that has completely ignored the reason for having an app in the first place. Uhh...online ordering. But noooooo....instead they give you the opportunity to “sign up” for their “email offers”. Wow. So avant garde. Really cutting edge. I just wish they could “fax” their offers to my...my...well, you get the point. Make no mistake: unlike the millennial idiots that are posting about the food to this app review, I’m quite in agreement that Arby’s rocks in that regard. But their savvy as it relates to technology is lacking. Savagely. Now, if you’ll excuse me, I need to go take a movie back to Blockbuster and stop by Tower Records to get the latest Brittany Spears CD.

Never not had a problem trying to use the app. I think I’ve successfully ordered on the app once and actually had my order go through, it said there was a network error but I got an email confirming my order. Got the same thing yesterday and my fixer didn’t go through this time. It also seems to sign me out each time I try to use it. I had an issue where I could not redeem my birthday reward because it would not send me a recovery link to reset my password. I’ve used plenty of fast food apps and this app is worse than useless

Love the app and ordering process. Unlike McD, this app really does let me order ahead and the food ready for pickup when I get there. McD will only start the order once I get there. Why have an order ahead for McD app if you still have to wait for them to start on your order. That’s why I love the Arby’s order ahead app. They start pepping the order once you place it via the app.

App is not updating location properly. I lost over $16 today. I put in an large order and before i submitted it I noticed I needed to change the location. I changed it and it said it was updated. So I submitted it. It then reverted back to the previous location of Mount Pleasant WI. While I was 30 miles south of that in Antioch, Il. I called Mount Pleasant and let them know I wasn't going to be able to pick up that order. Please fix your app to update the location in an order that has been started already. I would appreciate a refund.

Love the food, hate the app. I have tried this app 3 times now. The first time it worked fine for a couple months then the offers stopped. I uninstalled and tried again—no offers ever. I uninstalled and tried again today, trying a new sign-up changing everything and it won’t let me tap done after filling out every field, required AND optional. Fix your app! I go to the other big three much more often because their app experience and offers are so much better. When McDonalds offers Quarter Pounders BOGO for 25 cents, I’m going there and getting into that line. Sadly, from there I can see that there’s no one in line at Arby’s.

Scam. Great way to lose money. The app has sooooo many issues that when filling out a complaint card there’s literally a box to check that your order was never sent to the restaurant! Guess I’m not the only one this has happened to. Use the app as an idea of what to order but please don’t order on it!!! We are out $20 and after talking to the customer service rep a week ago are still waiting for our money to be returned to us! Just filled out another complaint form (this time i was smart and emailed so now there’s a paper trail) so we will see if this is ever resolved.

Convenient. Really like Arby’s. Recommend you try it! Specials are GREAT. Best fish sandwich-biggest, tender, best value at 2/$6. Gyro best-tasty,fairly authentic, best value at 2/$6. Clean - staff clean tables often. Internet important and available. Booths designed to allow me to move table for best belly-comfort. 2-5 $1 bargains great value. Thought prices higher but changed views and Arby’s making better use of App for more specials. Decor better than fast-food & less than restaurant. Nice. Joke-add a fireplace. Overall 5-stars. Highly recommend.

The app does not work. EVERY time I have tried to submit an online order in the past 3 months, it errors out with “technical difficulties”. I tried deleting and reinstalling and it still doesn’t function. The whole point of the app is to submit orders and it fails at the one task it was designed to accomplish. Worthless.

Mobile ordering the right way. Arby’s is one of the only fast food places that once you place the order on the app they start making the food. When you arrive the food is ready to go. Other places you place the order on the app arrive at the location and then they start to prepare your order. I would have just ordered in the drive thru if I wanted to wait for it to be made. Thank you Arby’s, for not sucking

Love Arby’s!. My family has always loved their food. So convenient to order through the app! Only gave it 4 stars instead of 5 bcuz of how long it takes for the order to actually reach their system at my cities location, plus, there’s no option to add extra sauce to their market fresh sandwiches…not even a note option to type it in manually, so that’s a bummer…but their food is always awesome, so it makes up for it!

First order with App.. I’m very slow with computers…I ordered on App. Only to find out I didn’t send the order to be done. Didn’t realize this until at window. I think the girl was Lauren. She was so helpful in explaining what needed to be done. Had a lot of trouble reading credit card # also & she helped with this also. Arby’s can be very proud of employee…

Using the app is 15 minutes slower, by design. Unlike every other restaurant with an app, they force you to choose a pickup time at 15-minute increments, and will not start on the order until that time arrives. So if it’s 9:14 when you order, too bad, you have to choose 9:30. They will point to the screen and not even start on the order until 9:25, even if there is no one else in the restaurant or the drive-through. So don’t expect the app to save you any time.

No Real-Time Ordering, 10+ Min Delay When Ordering. This app is currently only good for viewing the menu and ordering 10 minutes (or more) ahead. If you want to place your order while in the drive-thru, be prepared to wait. I much prefer to place my order in the app, and just pull up to the drive-thru and tell them my mobile ID, rather than dictate my order. Unfortunately, this is not currently an option, which renders this pretty much useless for my particular use case. I’m able to do this at literally every other competitor in town, so it’s baffling that they went live w this very limited offering.

Suggestions!. I usually love ordering food through apps…makes life so much easier! However, the Arby’s app glitches every time I go to pay. My biggest suggestions/pleas….when ordering, offer ice water and sweet tea as an option for a drink! I take turns carpooling for sports and this is the biggest complaint with most restaurants-whether it be fast food or sit down. There is never an option for just ice water and I’m not sure why only unsweet tea is offered on here.

Worst fast food app. Are usually don’t write these, but I come here all the time and any other app you get rewards and deals. Every time I use this the only thing on the the deals are expired coupons what’s the point of having deal section and showing you what you just can’t get every other app i.e. McDonald’s Taco Bell Popeyes Chick-fil-A and even Burger King usually has a D on there for online offers. You would figure that wants to DO expires. It would just go away is 2023. We have the technology. Ha ha ha, ha ha but every time I use the app it’s always buggy.

Least useful app I have ever seen. You can only view the menu and nutritional info. You can’t order with the app like many, many other fast food restaurants already have. It always give me and error message when I try to add my local Arby’s as a favorite, as if that would be somehow beneficial to me without even being able to order online. In the profile section, the birthday field won’t even let you enter anything in. But it doesn’t matter because of the worst part of the whole app. The worst part is that even though there is an “offers” tab, there are NEVER any offers. The many, many people that have given this app high reviews are likely Arby’s employees that were instructed to do so.

Cannot complete checkout. I’ve been trying to use the app for mobile ordering for weeks now. I’ve tried signing in and out, uninstalling and reinstalling the app, and trying on cellular data and Wi-Fi. I am unable to complete the checkout because it tells me to add my phone number in the Customer Info section. Every time I try to add my phone number I get “unknown network error.”

What’s the point of the app?. I can’t order my food through the app, it doesn’t even show me the prices. Other than showing me what is included in a sandwich it’s useless. Come on Arby’s it’s 2020 you and Hardy’s are the only ones left in the dust when it comes to online ordering. You’re losing money every day. I don’t have time for drive thru and counter lines so I end up ordering from somewhere like chick fil A. They have a first rate app, take a look and apply.

App and website is completely broken. Unlike literally every other fast food company they treat franchised locations as not actually Arby's stores. So no online ordering, no coupons, and you can’t even find their location when searching for them. There’s a hidden section on their website that shows the full list of stores and out of the over 40 stores in my state only 6 show up on the location finder and have deals. Terrible system and completely inexcusable in 2022. I honestly haven’t seen anything like that since the early 00s and it’s mind boggling that they think it’s acceptable.

Useless!. I downloaded the app thinking I could use it for mobile ordering. With the coronavirus, I have been using mobile ordering with other fast food restaurants. I order and pay through the app, go through the drive through, give my name, then pick up my order. Since I’ve already paid, it’s less contact...no cash or credit card transaction. Why can’t Arby’s do this?? This app is of no use to me. I’ll be deleting it. Let me know when someone gets with the program and makes mobile ordering available. All the other fast food restaurants are WAY ahead of you, Arby’s. Extremely disappointed!! I would give 0 stars if I could.

Can’t get logged in. New: I deleted the app and installed again and I am now able to log in. I now see deals when I didn’t before. Just thought this might help someone else. However, I tried to checkout today and it gave me an error. My advice is just don’t use the app and eat there anyway. I’ve had nothing but problems ******** Old: I was out and wanted to use my Arby’s coupon for signing up for rewards. I kept trying to log in, but it kept going back to the log in screen. How can I order if you won’t let me log in? 🤷🏻‍♀️

Yay! The app is great. I love being able to order in the app, don’t love that they have online only deals but I guess I’ll get used to them. There’s not a to. Of deals but saving a few dollars is better than nothing. I’ve seen signs around my local store saying sign up for rewards, I don’t see “rewards” unless they mean deals but it would be great if they add rewards soon.

Offers never open. Seems to have lots of bugs or either they have settled for a very cumbersome way to get things that should be very obvious to use in an app without errors and requiring the user to troubleshoot. It should be a very basic app with very few features but even those 3 features don’t work right. I occasionally open the app to see if they have fixed the issues but as long as I’ve had the app it’s basically worthless which is almost a year now. I feel like I have given Arby’s plenty of time before leaving this review. Get your act together! Honestly love Arby’s but this app experience has me going to other places more often just because of this app not working.