Shawn Bx - Future Technology At The Pump!!!
So, I too, had experienced a few glitches with the app when I first started using it. But since then, it’s worked pretty flawlessly. I can see my rewards balance right away, and be able to let them know whether or not to use it, or let it ride. Also it helps to tell you where the nearest BP pump is, especially when you’re somewhere you’re not familiar with. And lastly, it’s great not having to pull out my wallet! I gas up a lot in New Jersey, where you can’t pump your own gas. So I pull up to the pump, enter the info into the app. Tell the attendant how much, which grade, and whether to use the reward or not, and then tip and go! I also appreciate the extra rewards BP sends as well, keep up the good work BP!
Applebottom Shoppizzilla - So far not too happy with this app
When I signed in with my finger ID on iPhone it told me that I could not use the app because I needed to be connected to Wi-Fi, I turned on my Wi-Fi it still did not work I turn my Wi-Fi off it still did not work and then it told me that my credit card was not set up which it was because I got a dollar hold on my account and my credit card showed me that a dollar was charged to my account right away as it did in the past when I use BP gasoline. Then the pump kept asking me for my reward I press no it didn’t work I press cancel it cancel my transaction I went on the inside to talk with a representative they told me to come back out and do it again and press the enter button when Rewards popped up it still didn’t work I wound up going to another gas station which is very frustrating. Once I get to the next gas station the same thing happened it said see attendant I wound up having to pay on the inside which defeats the purpose of having the app however it’ was $.20 off which lets me know that my card is connected to the app but it’s not working at the pump when I fill up if the same thing happens I’m just going to delete the app and switch gas stations I guess I’ll try shell gas. Sorry for the long rant and no punctuation, I’m using talk to text for this review.
Brionté - Why complicate things?
At BP I used to be able to enter my number or swipe my loyalty card at the pump. I cannot do that any longer. Why? I have to download this app and use it to pay. Or use it to link my cards so that the discount applied automatically. The latter wasn’t clear until I tried paying at the pump a second time (worked fine only once, a problem that BP acknowledges is common but apparently won’t fix). After calling my banks, I tried removing all my cards and adding them back but could not add anything back; kept getting an error message. So I called customer service which says it flagged my account for fraud but cannot explain why. That’s why I can’t make payments in the app. The rep informed me that I should just pay at the pump (then why have an app?!?!), and as long as my cards are linked to my loyalty account the discounts will apply. But of course, now I can’t add any of my cards. The app just says there is an error. Over and over again. I am over it. Why over complicate things with unnecessary tech?
Edit: The ALT ID option is missing from most pumps. I used to be able to press cancel and get it to come up but at least in my area, since the program changed, it doesn’t work anymore.
kmslaughter - Can’t use it.
I downloaded the app right as the rewards quit. I used the normal rewards every week with my job causing me to travel a lot. Now I go to use this new app and get it all set up. I went to a local bp station and went to log in. I had no issues logging in. Once I logged in and proceeded to pay it told me I wasn’t at a bp station. The bp station was 100 yards down the road. So I got out and paid for the gas. Thru the reader and didn’t get a discount. Then out of curiosity I went down the road to the “gas station” location and found it to be a rev park with no gas station. The gas station was put in the system in the wrong area. So now it wants me to pay for my gas down the road from the gas station pick a pump and hope it’s open. Or let someone steal my gas. My company request we use Exxon since we get a discount with them but with the rewards I could get one with bp but now the gas card that I use doesn’t have 16 digits and it won’t let me load it I have to go to Exxon. I also know this has effected others in our company as well. Also I would get over 5 cent off every fill up when it was rewards but now I can only get 5 percent off. Go back to the old way it was more efficient and convenient.
xpxp2002 - [Update: support can fix] The app simply doesn’t work, no support
Update: after a fifth attempt to reach someone at the 800 number, I finally got through. Someone answered surprisingly quickly. The solution for this was that they had to delete the account from their side, I then reinstalled the app and registered a new account. My promotional rewards were not lost doing this. Everything seems to be working now.
Original review/issue: I’ve been trying to use this app since the beginning of October, but it doesn’t work. Every time I choose to log in to my account, it simply goes back to the same page where you can choose login or create account again.
I’ve called BP’s support number 4 times and waited on hold for over 45 minutes each time, never reaching an actual human being. The automated message on the support line has continued to say that they’re aware of an issue for weeks. I don’t know how an obscure gas app could possibly have such long hold times or take this long to fix.
Steve HSV - Non functional
After a few days, I received an email saying that it would be 7-10 days more before they could get back to me. Two weeks later, after two app updates, I have heard nothing from anyone, and the app still doesnt work. I am done with the app, and done with BP
This app doesn’t work. It comes back with a notice that they are having technical difficulties, again and again. A week later...I again arrived at the pump and got the same error message that they were having technical difficulties. I called tech support and waited and waited for about 10 minutes getting constant messages that somebody would be with me shortly and again and again. I left the station and went home, about a 15 minute trip. When I got home I hung up. THE APP DOESN’T WORK AND TECH SUPPORT DOESN’T EITHER. Another day. I was going to ride past the BP station, so I called tech support before I got there. This time I got an answer, and the lady said since my problem was a “Technical Issue” my call would have to be escalated, and it would be 3-5 days before someone could call me back. If I were BP, I would be very embarrassed.
akgraham7 - Why aren’t Current Gas Prices listed??
I was excited for the new app. It took me almost 30 mins to get it to set up my payment card. It ended up being a security issue with my card but there was no way from the BP end to contact anyone at the time to do it. And no way to get the discounted price without the payment set up. Another bigger issue is that on Speedway, we can see the current prices at any station anywhere on their locator. I cannot find anywhere in the BP app where it shows the CURRENT GAS PRICES, not even on the STATION LOCATOR page. I also cannot make a list of Favorite Stations near me or the ones I would use when traveling multiple times a month between home & Wauwatosa or Indianapolis to take my son to college & visit my Grandbabies. I normally plan my trips to land my fill-ups based on current prices. If I can’t find the prices at BP stations, I will just keep my gas stops at Speedway.
Loco_Ese - Great overall
The app is intuitive enough to use once its setup. The only reason I didn’t give it 5 stars is because the start up of the app (once I’m at the BP station of my choice) takes noticeably longer to load than any of the other gas apps I use. Maybe look at using async methods within the webservice application and have certain aspects of the app to load one at a time while the rest of the information (the cents off) loads. When I first started using the app I thought it froze up since the UX just shows a gas station image for approx 15-20 seconds with no perceived activity by the app; maybe have a BP waiting/loading indicator. Other than that I love the convenience of not having to use my BP rewards card and then use my credit card for a gas transaction. Keep up the great work on the app; it’ll only get better!
MrOrndog - Terrible for many reasons
Edit: I see a developer response below saying I should contact support. Sorry guys if you had read the review you’d see I have multiple times. I see no point in emailing again when they’ve already responded with zero help.
First it is unreliable. Second it’s a ripoff. Read on. On many occasions I have had the app either refuse to acknowledge I am at a station or refuse to activate a pump. When you can’t rely on something it’s really worse than not having it. I kept using it for the extra discount... until at the end of a month I tried to fuel up all three cars only to have it randomly refuse to work for two of them. I lost my $100 spend because of that and therefore my extra discount. Contacting support was useless so the app went to app purgatory. Until recently when I was towing a boat through an unfamiliar area and needed gas. There was that shiny green station, I read the cash/ credit prices and pulled in. My mistake. After filling up I see it charged me the credit price, even though I used their card through their app! A mistake I thought, I’ll just contact support! Support confirms this is actually their practice! Let me say that again for those not paying attention. If you use the BP app even with a BP card at a BP station you WILL BE CHARGED THE CREDIT PRICE. I’m officially done with this company.
Lajacobs - Works really well
Overall, I love using this app because I don’t have to swipe a card at the pump and worry about checking for skimmers on the card reader. When I travel, I occasionally end up “losing” my reward because of paying the credit price at a station that charges different rates based on how you pay, which irritates me.
The one problem I’ve had with the app itself is accidentally using the wrong card due to it defaulting to the last one you used. I don’t always use the same card, and it doesn’t prompt you to choose a card for the current transaction. I’ve done this twice, so I just try to be more mindful to check it. It would be better for me if it prompted you to select the card like it prompts you to select the pump number. Not sure if that’s an issue for anyone else.
Puggerton - Great concept and rewards, but some minor flaws
I love the concept of being able to locate the nearest BP station and select/pay for a pump with my smart phone. Being able to apply rewards with app is quite easy as well! However, sometimes the app can be a little wonky when loading, and on a few rare occasions was not able to be used with compatible stations. I also have had fraud alerts block the use of the linked credit card on multiple occasions, but am not sure of that is more on the end of the fraud alert or the way the payment is secured by the app.
Overall, the app is convenient and an easy way to apply rewards, but could use some fine tuning to make the experience completely seamless.
Elvite - BP Fleet Cards and Cash Not Accepted
They won’t even accept their own BP fleet cards? Unacceptable since linking a card is now a requirement. The previous rewards system was much better as it could be used independent of a linked credit card. This one is virtually unusable for me now unless I’m driving my wife’s car, since my day to day vehicle is a company car. At the very least the app should allow one to choose to pay at the pump so the customer can swipe whatever card they want (like a fleet card) or even pay cash if they want.
The previous reward program often had me willing to go out of my way a little to fill up at a BP (probably 3 out of 4 times). This new rewards has made me not care at all if I go to a BP or not. Maybe it’s time to switch to another fleet card that offers rewards for using theirs at their stations? I’ll wait a couple more months to see if BP gets their act together and stops penalizing fleet card users or people who prefer to pay with cash.
BH Atlanta - Clunky and Inefficient UX
The app is a bit clunky and inefficient. It should be clearer where to go to locate your station and fuel, especially in larger cities where you have multiple BP locations on the map in a close proximity to each other and/or are located on the same street. Part of the problem is that the stations should be better set up to accommodate app usage by clearly displaying the pump number and address while you’re sitting in your car — otherwise, why stand at a pump to work through each step of the app when you can just quickly swipe your card? It would also be helpful to have clear confirmation of each step in the process to guide you through each step. The 5 cent/gallon discount is especially insignificant when it requires a minimum amount of spend each month - especially in the era of COVID when people are driving less and using less gas.
ssnipes - At least some of you can actually use the app!
I have been trying for over an hour to log in with my credentials from my years old BP rewards account and I keep getting a “sorry your session has timed out” message after I want to say the full 7 seconds it takes to sign in. 🤷🏽♀️
I wouldn’t have an issue with the credit price thing people keep complaining about- that’s not new, the station doesn’t know/care you are using your debit as a credit card. They have to pay the transaction fee nonetheless. You can choose a station that is “cash/credit same price”.
Hopefully the developer team will fix the bugs so that more people will use what seems to be a great idea.
MW624 - Unreliable
This app intermittently works. When it does it’s easy. But this app more often fails than works. I was at a BP station and the app took awhile to find it. Then it let me enter the pump number but didn’t let me pay. It was in the credit card screen and only let me check the information on my listed cards but never the button to pay for the gas. I can see all the cards I have listed. I even went into the gas station for assistance. The guy tells me to enter my credit card (which was already listed in the app). When I tried this I got the “something went wrong”. I tried two different cards, same error. I don’t have forever to troubleshoot at the pump and keep other customers from getting gas. So I lost my discount and my credit for using BP. This app should be seamless. It should just work. I would have done better just driving to a non-BP gas station instead of relying on this app my discount. This app needs much improvement.
burkpd01 - BPFuel Prices With the app and a credit card.
BP is not the least expensive place to get gas. However I have had a BP card for years and recently I downloaded the app on my phone. I get $.10 discount per gallon just because I have the credit card, and another five cents as long as I spend $100 a month, which is not hard at all. I have quite a few fuel apps downloaded and some are used regularly. However I do use the BP app more because even though BPs fuel prices are a little bit higher usually than others, with the $.15 discount the price usually beats everyone else. And I also know that I’m getting a little bit better fuel that I may be getting at the local corner Joe’s gas station.
MartinMOwen - I was skeptical, but it works well.
Our local BP station is pretty basic. I use it because I want gas with a better detergent than the Raceway gas. I’d used the previous BP rewards program and it never worked as the stations didn’t recognize my Amex card and as I don’t intend to carry around a separate reward card I only used it for my ‘play’ car which only gets gas once a month. However this app works really well recognizing the station and the pump right away. It unlocked the pump and processed the payment accurately and fast then sent an email receipt. I think I’ll be using it for all our gas locally. Going on a couple of road trips soon so will see if it continues to impress. Fingers crossed!
BoatYardDweller - Rather Worthless
This app made lots of promises in the introductory email however it’s failed to fulfill any of them.
I was promised a $.25 bonus for trying the app but when I attempted to use it at the station in my neighborhood I learned that it did not work there. In fact the closest station was 35 miles away so I made the trek only to pay an additional $.30 per gallon above my local stations price. At least I was able to experience the potential convenience the app could offer.
After my purchase I received an email congratulating me on using the app and earning the $.25 bonus. When I didn’t see the bonus reflected in my balance I contacted customer support. After 4 unanswered inquiries I was disappointed to learn that BP decided to cancel the bonus they congratulated me for earning because they deemed my purchase insufficient to remit the bonus.
Sadly I will no longer purchase my fuel at BP after I use my rewards balance and instead of sharing the benefits of the app’s safety (the BP station I frequent at the entrance to my community was recently found to have card readers that steal your credit card info which made me eager to share the app as an option at my next community meeting) and convenience I’ll be sharing my dissatisfaction with my network.
It’s unfortunate that the app wasn’t better planned prior to making it available to regular customers.
Jay4money29 - It’s okay but flawed
The ideal of the app is great! I can pull up to the pump and activate it with just my phone. However I’ve been experiencing trouble using it. The very first time worked fine. Is when I open the app the debit card I registered is missing and I can no longer add debit or credit cards. You will also get charged the credit price which is really unfortunate steering you away from using the app. However since my debit card was linked to my rewards account. Every time I use this debit card the pump ask me do I want to apply my rewards and my rewards account is forever associated with my debit card so I still get my rewards and the debit price using my card. So great but fixed the app PLEASE!! I like BP so I want to use it. Also with the receipt it would be nice if you could print it or download them in pdf format.
Lilbearmi - Individual results may vary
In general, the app works well, the individual location participation makes it sad. The premise I was led to believe was that, if I linked my BP gas card to the app, discounts would be treated as they are at the pump, BP cards are treated as cash sales, thus the discount would be off of cash prices. This is true in some stations, but not all! My most recent purchase was using a 10¢ discount, but the discount was taken off of the credit price, so, the actual discount compared to the cash price was a whopping 2¢!
Corporate needs to get all of its franchise players on the same page, to make the usefulness of the app more appealing.
DCAguy83 - Great (when it works) but zero customer support
The app is great when it works, incentivizing payment with the app. I consider BP a premium product and the ability to pay without leaving my car seems like a premium idea. Unfortunately at several stations I get a “technical issues” error and can’t pay with the app. You get a discount using a linked card, but it’s less than half the discount of using a linked card through the app (5c versus 11c). There’s zero customer support for the app. Emails say you get a reply in 12 business hours, but my email from this weekend hasn’t been answered three full business days later. It’s a shame that it’s making me think less of the product as a whole because of that lack of standing behind the product.
KittKatt302 - Slightly disappointed
I liked the app & using it is very easy. The downfall of this app is that it takes extra money off the card to secure a payment. The example is if I put the exact amount of cash on a pre paid card...the BP app will take the entire funds to secure the payment. Just to let you know...I wasn’t able to get any gas at all afterwards. That’s totally not fair or right!! The funds eventually appeared back on the card but I wasn’t able to use the card because the same thing would happen again. So instead...I should have just used cash from the very beginning. This needs to be fixed or adjusted somehow or some type of way so that stuff like this will not continue when you’re down to your last & just want to get gas.
the balanced approach - New BP rewards program registration
Tried multiple times to re-register for the widely anticipated NEW and IMPROVED app without success. It is a circular firing squad, poorly designed and explained directions. New app and old app look the same. You are given several options on the first screen, register, register with PayPal, or already have an account? Well are we to register for the new app or are we already an account holder? I tried all 3 options (including PayPal). The PayPal option bounced back and forth between the two apps, not letting me confirm at BP. The already an account holder option wouldn’t confirm either but would pop an error message saying not connected to internet, try later. Not true. When this app was originally released I had multiple issues also and finally gave up trying to use the new conveniences from BP. Thanks for nothing.
htmn15 - Unable to use the App
I needed gas so went to my nearest bp gas station. I was unable to open the app-just an error message. I tried logging back into my account and was eventually locked out because of the technical difficulties with the app and I was unable to log back in for 15 minutes. I ended up having to reset my password. So I waited on the side of the road for 15 minutes to pass by but still unable to log into my account using the app. 15 minutes turned to 30 minutes and then an hour and still cannot log into the app-just getting an error message. I deleted the app and reinstalled and tried to log back in but still unable to log into my account using the app. This is why there should be a card in case like this when the app is experiencing technical difficulties. There should be a backup plan. Highly disappointed.
RichSenior - Not Worth the Hassle
As a product manager for a software company, I have dealt with my fair share of apps. I’m familiar with common bugs and issues and can usually navigate myself around them when they appear. I attempted at least a half dozen times to create a password for a new account unsuccessfully. I tried to sign in through Pay Pal and attempted to manually create a password. Neither worked. I attempted to use the “forgot password” function several times and it failed each time. The app insisted that I “could not use a previously used password” when, ironically, I was attempting to setup a password for the first time.
In any case, I was never actually able to use the app so I cannot provide any insight to the functionality of the app itself. The fact that creating a new account from the app proved to be impossible for me earned this 1-star review.
Dillydally213 - It does not always work.
Today, March 23, 2020
There was a problem when I used the app today in Rosemount, MN. I suspect that the pump I was using did not reset completely after the previous transaction. When I received a message on the app that the pump was ready, it didn’t work. I tried to run the app a 2nd time from my phone, and it never connected. Lastly, I closed the app on my phone and turned my phone completely off. I then went to the pump and pushed the cancel button and waited for the pump to reset. Next, I powered up my phone and was able to use the app successfully, but that is a lot of monkey-business to use this app. I would have left my feedback related to this transaction from the app itself, but it timed out; so I am leaving feedback/ a review here (typed quickly on my phone) because it is the best that I could accomplish.
Blizzard gurl - The app is great but no discount
The app is great, always picks up the correct station and unlocks the gas pump. The only issue is, paying is always credit, even when using PayPal as a payment. The BP Stations always charge 10 cents per gallon when using the app. There is no way around it, so I end up paying 5 cents more a gallon since the discount is only 5 cents. I am not sure why BP has the app, if they have a 10 cent discount, then it would be great, at least this way I am paying what a cash paying customer is paying and not 5 cents more.
Another gas company allows you to pay the same amount as cash by using their app. I use PayPal to pay. It’s not PayPal credit, it is the money I have in my account with PayPal.
NotA1965 - Love this app
I’ve been using the BP app for several months and love it. Why? Three reasons. 1) Security. I’ve had my credit card skimmed more time than I can count and with this app NEVER have to even take my card out of my wallet. 2) convenience in managing my credit card receipts. I don’t have to worry about paper copies when I enter my charges in my accounting software...it’s all right there in the app. 3) Ease...I can find a BP near me, select and activate a pump without ever getting out of my car. Great when it’s cold outside or late at night when I don’t feel comfortable being exposed for longer than necessary to pump my gas. Great app!
TKresila - New BP app and rewards! Home run!
Was really pumped (pun intended) for the new rewards program. I have to admit I was a little nervous about what changes they’d make but the perpetual $0.05 off/gallon is awesome. I’ll end up with more savings compared to the old program. Right on!
I was totally surprised (in a good way) by the new app too. They really nailed every part of it. Even the new icon looks great on my home screen.
Love how everything has been redesigned and it looks very modern and clean. Set up was super smooth and it’s very easy to navigate and use. No problems updating settings, adding payment, checking rewards and history etc.
crap afain - Can’t link Bp Visa card to app
Ever since Bp visa Synchrony had to send me a new card because there was fraud , I can’t link my Bp rewards card to my new card ... also it’s the 5 th new card in 3 years ... triple encryption is useless.
Back to the issue, I have called Synchrony Bank , My Bp rewards customer service , and Tech support . Everyone there is useless!!! It’s the worst customer service and Experience I’ve ever dealt with! I have over 12 hours being on hold and dealing with everyone and no one there is competent to solve the dam problem! They told me 3 times will fix it with in 5 days and then you never hear back fro. Them ... if I don’t hear from them today I will switch all my business to Shell and Mobil apps - I have them both now no dam issues! Please hire a IT Tech that actually can solve the issue because your current staff is the worse
RunTheNet - Great App for Cold Weather and Safety!
Overall, this app is working well. You can set up multiple payment types (credit cards, debit cards, PayPal, etc), which provides flexibility. Paying for gas is a simple wizard process to select the pump, payment type, the purchase, all while sitting in your car. For cold or inclement weather, this avoid the hassle of standing at the pump to go through the credit card process, or even running inside to pay. Similarly, this provides for a further level of safety in that you can leave your credit/debit cards in the card, and focus on pumping the gas.
Wlcws - Nothing But Pump Activation Errors
Update: Customer Service offered assistance shortly after my first review. I decided to wait until right after my next attempted use so they could more easily troubleshoot the glitch. This time it worked flawlessly just like it always used to. BTW I’ve been exclusively using the same station since COVID-19 hit.
Original 2 Star Review: It worked great for maybe 9 months but it fails to complete the transaction for the last two months. It even failed once after unlocking my pump. Luckily I spotted the app error before driving away.
Hopeful6 - Inconsistent
I have had problems linking pump to phone, sometimes it works sometimes it doesn’t on my Apple I7. I was just recently rejected from using the BP credit card linked with BPme app. I then took the card from my wallet, the one rejected, and successfully made the gas transaction. I have always been using this credit card within the app with no prior problem. This app takes more time then if I went to the pump with my BP credit card. Thinking about dropping the app.
After finally contacting a rep for the BPme app, I was told that they were having problems with there own BP credit cards. The issue is now resolved and is working again.
7Keemie18 - Loyal customer but I had it up to here
When this first came out I gave it the benefit of the doubt. Downloaded it put my new card which came right around the same time this dropped, everything was cool until I got to the gas station and sitting in the car for almost an half hour bc it wasn’t signing in and then when it did it wasn’t picking up the pump I was at so I deleted it that’s when everything else went crazy. Signed in went to put the card back in now it saying unable to add my payment method. I called them up explained the situation to be told to call my financial institution. Just to be told it might be there app. I don’t want to link my other credit card bc I get rewards with the card I’m tryna link I just hope they do an update so I’m can change my review until then this gets a 1 star
Jeff7Griffin7 - Ease and versatility
Easy enough to use. Set up several cards in App and easy to select one before each purchase. Receipt is automatic in App. Tracks points to App account regardless of which card you use. Good job here!
Update: I just discovered BP doesn't want to continue showing appreciation to return customers and are scrapping the reward perks. Evidently I posted the rave review prematurely, because the reason I liked the app is going to be irrelevant. That is what I expect from big corporate execs that are out of touch with real people (AKA paying customers).
Small Golfer - Debit card is credit price on the app
I recently emailed BP about why I’m paying credit card prices at the pump even though I have my debit card on file. The pump says debit same as cash. They responded and said it will be a credit card purchase. That’s a sham to people using the app if they have a debit card on file and expecting the cash price. I hope others are paying attention to the pump price. There’s a big difference in prices between the two. I won’t be using the app anymore, I will just swipe my card to save a lot more money. I’m only giving 3 stars, I like the app function but poor options on allowing a debit card use to get the cash price.
CynthiaHD - I *HATE* having to use an app to get my discount!
1) Life is already much too complicated and overly tech dependent. My card was simple and 100% effective. I would be okay with having an app as an option along with card use for those that wished to.
2) Apparently you’re either not aware that not every person who needs to buy gas has a smartphone, knows how to use a smart phone, or has unlimited and universally accessible WiFi or you just don’t care about people who can’t use or afford them. To keep my phone bill as low as possible, I have a “pay as you go plan” and often can’t use apps when I don’t have a WiFi connection. This is an absolutely classist system for providing a “benefit” to your customers. You seem to want us to be more loyal to you than you’re willing to be to us.
Z1701 - Absolutely horrible
The whole process is convoluted. First the amount of security in this app, exceeds my banking app. A 10 character password followed by MFA via text and then a pin. Simply ridiculous. Then, I have to sit in my car and hope I have good signal in order to start fueling. That took almost 2 minutes just me sitting in my car waiting for the app. There are some things that aren’t optimized by using a phone and paying for gas is one of them. Do you know how easy Shell makes it? All you do is swipe your credit card and boom the rewards are there. I only downloaded this app because Amex had a discount promo. I will be deleting it and use Shell exclusively from now on - it is so much easier to use.
Shay63 - Nice concept...
I like the app and the ability to receive rewards. However, I received a fraud alert message on the BPMe app 5 months AFTER I had been using it at one particular gas station in St. Louis. First of all, why on earth did it take soooo long to notify me of a “potential” fraud? Secondly, after customer support “fixed” the issue and updated my home address and with my bank, I relocated to a different state. I was still receiving the fraud alert message forcing me to manually use my debit card, thus not being able to take advantage of the rewards program. I’m STILL not able to use my debit card, I’ve had to link my PayPal account to the app in order to use it. Very frustrating! 🤦🏾♀️
Mousy5 - New App 👎🏻👎🏻👎🏻
I loved the old app. I never ever had a problem with it. First, when I installed the new app it did load correctly and it took numerous calls to even get it installed. Second, it took over 2 months for me to be able to use the new app because it would not let me use my BP credit card. Third, I was using the app and not getting my credits. Forth, is now when I use the app with my BP credit card I’m charged the credit card price instead of the cash. I went back to just using my credit card and deleting the app. The customer service is horrible and no one gives you the same answer or even helps you. It is much easier using the credit card. Sad because I use to love using the app.
CRF_86 - Good when it works
App was updated 4 months ago! I agree with the review from March 4 about the app working for awhile. Then, all of a sudden it stops using your linked payment information!
The app still shows closest BP stations and your total rewards. It even adds rewards when you use your linked credit card at the pump or login at the pump using your phone number or other rewards information! But the app stopped working with ANY of my payment cards! I have entered the information manually several times now but I get the same error message that the app cannot add that card please try another one. The website works just fine, so far! Please fix the app so it will accept and keep payment information!
Patrick Karney - New App, No Points, Jo Rewards, No Cust Service
Are used to love going to BP, especially because I got BP rewards & use Gas Buggy & it is Highly featured in GETUPSIDe app. Plus, excited with the Nistalgia of Amaco Resurgence in Chicagoland. However this new App, I have filled up 10 time not one point, not one cent off. The app has all my pertinent info, I put my rewards in at pump or desk: nothing. Tried calling ‘customer service’, no humans, all automation, all on hold, no remedy. If someone reaches out to me and get my Rewards active on account & app. Till the , I’m frustrated & done, will but be Fueling & Purchasing elsewhere until Someone contacts me & fixes this issue. If so I’ll change this review. If nobody reaches out to fix this issue, then anyone who can read this take heed & BP deserves the 1star along with the absent customer service.
shida35 - Decent App
It’s an okay app! Took me forever set up, and when i finally got things working I was still very confused on how it worked! Love the concept of not having to so hand to hand payment, especially during this time, but I don’t like that you can not choose your gas amount! I live in a state where gas stations are full service so my gas is pumped for me! The attendants will often walk away to help other customers, so if you’re not paying attention you could end up with a full tank when all you wanted was 20 worth of gas!!!!!! I will only be using the app when I know I’m going to fill up!! If I can’t punch in the amount I want, it’s useless!
Monstersoles1111 - Not working when adding a new card
I was at the pump to fill up gas today. For some weird reason the Amex card I stored in the app before was gone. I did not know what’s happened thought it was erased maybe due to this app’s recent update. I thought it’s not that of a big deal then I can simply just re-add the card back to the app to pay. Then I figured I was totally wrong. At the pump, I tried to add my Amex card more than 20 times, every time it will say “there’s something wrong” so the card cannot be added for payment. This is so embarrassing that I had to pull my car to the parking lot and play with this dumb app thought that was something I did wrong. BP, just fire the ones designed this app then you won’t lose business with ordinary customers. Thank you!
Kurt01 - Great when it works
Nice... when it works, which in my experience so far is only about 50% of the time. When it doesn’t work I get out of my vehicle and insert my credit card the old fashioned way (before BPme). Fortunately, it recognizes my 5 cents discount, which is good, but that transaction never show up in my history. I've been using the app for about 3 months now. I've also had to re-add my credit card at least twice. When it does work, I love it, it's very convenient. Please get these bugs fixed!
AngerpodJ - Pretty good
The app is a great concept that is executed pretty well. The only reason I don’t give it five stars is the fact that occasionally he can’t seem to find my location. I’ll be in the parking lot of the gas station ready to pump gas and it tells me something to the effect of “can not find station” And then he will tell me that the closest station is the station where I’m currently parked. I don’t know if that’s the app or my phone or my network. Are usually turn my phone off and turn it back on and it works. That’s only happened a couple times so overall I’m very happy with the app
The WB2 - Great app to me!
Not sure how it’s not working for other people. But, the app works just fine with me. Also, when you’re using the map to find a gas station to pay for gas through the app. You have to look for the gas station with a rectangle symbol sitting on the location and the words “BP Me” to actually use the app to pay for gas. App seems to work fine so if you follow those instructions while using the app. You will be ok. Everybody else is trying to give negative reviews and probably didn’t pay attention to detail.
Tug o war - Good, but improvements could help
Overall, I love being able to use the app on my phone instead of at the pump, especially when the weather is bad.
One enhancement would be the ability to add favorites. I almost always get gas from the same station. It’s annoying to have it have to find my station when it’s almost always the same.
Also, some kind of BPfamily would be nice. My husband and I always have rewards but because of my daughters car and miles driven, she doesn’t. Some way to earn and redeem rewards as a family but still have individual access/accounts would be great!
Frustrated Nathan - If there’s a way to use the app without storing a credit or debit card, I’m all for it
I think this app would be much more beneficial if you could get rewards without having to store your debit or credit card information. In today’s world, you shouldn’t have to store your credit or debit card information to get maximum rewards for using a product. This is why this app and service get one star. If you can utilize the app and get rewards for using it without storing the information, I’d give it a much better review and would utilize the service. I’m still trying to find out how you can do that. I haven’t been able to yet, until then, it gets one star. I will update after I get an answer from BP and utilize the service.
Hikaru fan - Doesn’t work well
I love the idea, but every time I’ve tried using it ... it stalls, disconnects, have to sign in again, this repeats several times, then it might work after that. Usually have to re-enter CC info or PayPal a few times as well, then it finally says it connects, then while you are filling up ... it says there is a problem again. Please fix/update or I’m deleting it.
Customer service is non-existent. That’s why I’m writing review here... hoping for an update. 🙏🏻
It’s a shame because I’m a health care worker on frontlines, and thought this would be convenient , but instead I have to stand there and play with my phone for about 5 minutes before I can even pump. I could have been pumped and gone twice already. 😒 please fix!
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