Openpath Mobile Access App Reviews

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The absolute worst... I had to download and use this app not by my own choice. I am forced to use it for the building I live in. First, when I open the app and hit unlock/open the stupid app makes me confirm! What!? That’s like pressing the shutter button on your camera and asking, “Are you sure you want to take a picture?” As if there would be any other reason I would open this stupid app. Secondly, the app always wants to know my location…why? Even when I change the settings to only while using the app, I see the app continue to use my location until I shut it down. I can only assume the app is selling location data to third parties. For being used to open a garage door, I would think the developers would want this app to absolutely easy and not have to mess around with. It’s unsafe for me to be looking at my phone while also trying to exit/enter my parking structure.

Great Change. Are usually don’t like change but I have to say this is a delightful change the security system is easy to use and I feel more safe.

Amazing system. My company and I have been looking for something with high user control and functionality without losing all design. Open path really is the next generation of door opening systems for multi family or office buildings.

Location Services Work Sporadically. Even with location services on “always” the readers do not always respond. Have to get phone out and open app for it to work occasionally. First world problems I know!

App issues. First of all, after installing the app multiple times and then using the provided link multiple times, the app does not respond, and am not receiving access. Secondly This app does not appear under location services for me. According to our admin, I need to always share my location in order to open doors. I’m on an iPhone 8 with current iOS version. I had spent many hours attempting to get this to work, and I worked with there support team who basically had no working fix for me.. I give up.

Set and Forget!!. This app gets 5 stars because of how little I actually have to use the app! I just go up to the reader and tap it with my finger and the door unlocks. My phone stays in my pocket with the OpenPath app running in the background. Once you’ve configured your system, there’s no reason to actually take out and open the app unless you want to remote unlock/lock the door for someone else! I wish the rest of our office building (garage / elevators) would get with the program and integrate OpenPath. They are compatible with all of our existing readers.

Sketchy concept. Thanks to my apartment building opting to use keyless locks, I have no choice but to share my location data with a company I do not trust. The app constantly pings you to share your location data at all times which is flat out ridiculous for a glorified FOB key and garage remote. It makes you wonder why they need this information and ask for your fitness information as well. Thankfully we have plenty of bot accounts pumping up the app rating for their media team so the executives never need to feel guilty about a business model intended to rob consumers of their right to privacy. After all, how could an app with a 4.8 rating be malicious?

Almost but not quite. I was sold on the idea of this app. Including the idea of not having to take the phone out of my pocket. Unfortunately, that part does not work reliably, even if you have all the settings right. And because it is not reliable, it is not taken advantage of as much as it should because of the uncertainty. But when I do take my phone out of my pocket and open the app, it does work. And that means a lot. I like not having to use a fob or a card. Although I must confess that I do, again, because of the uncertainty. The solution to the problem that I have found is to "warm up" the app. I have found that if I access or open the app that the "wave" feature will work at least for a while. I put the wave in quotes because it's not really a wave. You have to pause, I have found. Still like the app. But disappointed.

Great app. So easy to open every door/gate/elevator by just waving your hand. You do have to have your Bluetooth on all the time which may use up your battery, but I just turn it on once I get to my apartment complex. Haven’t had any issues so far

"While Using" still shows location usage in background mode. I've set my location sharing to "While Using", however iOS's blue location sharing bar still appears when the app is no longer in the foreground. You have to kill the app completely to stop location sharing. Otherwise the app works pretty well. I usually see my iOS wallet popup when near an OpenPath reader, but I dismiss that and it seems to work fine afterward.

Openpath is so convenient!. We use Openpath at my synagogue and it works great all the time. It’s so easy to install and super convenient since I always have my phone with me. We feel so much safer now that Openpath is installed. Can’t recommend Openpath enough!

Watch app needs phone.. The iPhone app works well. But to use the watch app, you also need the phone with you and the app open this is disappointing, especially if you have the watch with cell. The whole point of the watch is to not need your phone. The cell watch has everything you need - data connection, gps and Bluetooth. It is too bad it doesn’t work without the phone, especially if you want to take a run or bike during lunch.

OpenPath makes life easier. I love the fact that I can issue guest passes and open the door remotely when I get caught unexpectedly between needing to be in the office and needing to be remote. This door access has changed my life for the better.

Easy to use - extremely convenient!. My only gripe is that you cannot revoke guest passes when needed.

Three Person Household with One Login & Device. There are three people in my household (including myself) but only one of us is allowed to have access, on one device, and have to use remote unlock for the rest of the family. This is inconvenient, especially when we’re in meetings etc. We’re contemplating breaking our lease just to have a better system for gate access. I’ve contacted support but they haven’t responded.

Wow - that was easy. Just used OpenPath for the first time today. Received a welcome email. Downloaded the app. Clicked on the email link to auto-provision the app. Door opened. Couldn’t be easier.

Simple entry. Multiple offices. Eliminates hassle.. We replaced our card entry system with Openpath a few months ago and are very happy we did. We have multiple offices with employees traveling back and forth and site access was always very cumbersome. Since we rolled out Openpath, it’s been simple: *No need for cards. Your mobile phone is your card. It just works. (tip: make sure your employees turn on “always” in location services). So when our team travels, we aren’t handing out temp cards any more. And we’re no longer struggling to get the temp cards back! *Easy admin. Openpath syncs easily with Active Directory making user management simple. Everything is in the cloud so no servers to manage. *Remote access. The system let’s you open a door remotely. We didn’t think we’d use this feature, but we have found it very convenient when needing to let in guests. *Compliance. For our business, security and tracking entry is critical. With Openpath it’s been easy to manage and ensure compliance with access control requirements. Beyond the product, customer support was great when we were getting started. Big picture - it’s been great for us. We’re never going back to a simple card solution.

The god place. It is great to have a place where my 150 lbs lap dogs can go and relax, play, meet and make new friends, unfortunately they come with some people who do not care at all and are not even a little grateful for having a place like this, it’s very sad to see some pets having a nature call and the people do not pick up after them, it would be nice to have cameras and track them GIVE THEM A TICKET FOR LITTERING that would help these people either to clean or quit the park and the money help to improve the park itself

Works fine if you’re willing to share your personal information with the developer. The app works fine and generally as described. Have had it for over a year as it’s installed in my building. If you’re at all aware of your personal information being stored and shared you should not use this app. For the “touch to open” function to work you need to share your location ALWAYS. Not to mention this is a major battery drain. Developer intentionally chose to disable this function “only when using the app” which is something I’m much more comfortable with. I have the app to let friends in remotely but it’s more convenient for me to use my keys at the front of my building which is insane. Simple fix that I hope the developers will take note of.

User Friendly. A system that isn’t overly complicated and when you call tech support you get someone that you can understand—English.

Makes life easier. Great app that gets rid of all the clunky access cards you have to carry around for work, parking, etc. This is the smart office I’m sure every modern company will have soon.

Stylist/clients. Extremely convenient for my business and I feel secure walking up or leaving my business when I have my hands full. The phone tap is amazing!! Great idea. Highly recommend it.

Let’s turn simple access into a pain!. Will not be using community building that requires Openpath. Just too convoluted to set up multiple family members for a building we might access once a month. Not to mention going into phone settings and tweaking an uncomfortable number of always on settings. Deleting app.

Great App. This app is one of the best Apps I’ve seen in a long time. I could be in a friends car and still open the gate to our complex.

App Data Repeatedly Resetting. Twice now I've had the app data randomly clear and result in me being locked out of my apartment building. Absolutely infuriating. I'm not sure if it related to the background app management in iOS 13 but it seems like the developers should figured this out during the iOS beta period. The delay for the "magic link" takes at least 10 minutes so if you're running low on battery there's a decent chance you just might be straight up locked out. The property management company that controls the building I'm in has replaced all RFID entry points with this app. Although convenient to open doors with your phone in your pocket, I struggle to see how this is better than a key fob or key card for entry.

Almost perfect. This system is pretty great, compared to traditional keyfobs that need batteries replaced, get lost, or simply break. The one aspect I find puzzling is the Apple Watch app. Why can that not function stand-alone, without having to have your phone nearby? That seems like a missed opportunity.

Lack of support. After numerous calls trying to get the system to operate as sold to us there has been no resolution. It works well with the fobs but you have a 20% success rate when using your app and hand waving. That means one day a work week it works. Any other business with at success rate would be out of business. We are sorry we invested in Openpath. The are alternatives. Spend your money wisely.

Great app, but I have one suggestion for battery improvement.. I often see Openpath ping my location while I’m at home, on errands, and during the weekend. For this reason I believe a user adjustable “9-5” toggle on the gps and Bluetooth functionality of the app would be greatly beneficial to the apps overall battery usage and privacy confidence.

Requires precise location until forced close. We use this app to access all doors at our apartment complex. It does not work without precise location access. I set location access as “while using app” and yet it does not stop accessing location until forced close. This is an undue burden on the user to “force close” after every use. Apple Maps stops using location without a force close. Our apartment door lock uses another app and can open the door from at least 10 feet away and does not request or use any location. Openpath privacy does not allow opting out and specifically allows selling aggregated data.

Sleek new app, seamless user experience. Our office building uses openpath on their elevator and office doors. Re-provisioning access on a new device is a breeze. If only our apartment complex had the same setup...

Need a better solution for location always on. Very annoying to get Apple alerts that this app has been running in the background with location always on, asking to allow or not. This has been popping up every few days.

installed customer. It works as advertised, would highly recommend

Couldn’t be easier!. I use the app to access my favorite bar the Red Phonebooth in Atlanta! The app works amazingly well and nothing is cooler than walking up swiping the phone and hearing the magic of that door unlocking to let me in while others are waiting.

Location access. This app is functional, easy to use, and works pretty consistently. However, once it is opened it continuously uses your location until forcing the app to quit. This aspect is a privacy issue, negative impacts battery life, and is an annoyance.

Does not work as advertised. Unfortunately the app does not work as advertised. I specifically gave the app permission to use my location even when not open so I didn’t have to open my phone to open doors, but it does not work. I still need to open my phone whenever I get to a door and it’s honestly a big let down. Also, my text in this review shows up as white text on a white background so I can’t really see what I’m typing, which feels like another oversight unfortunately

Touch to open function not consistent. The major benefit of moving to an access control system like OpenPath is the ability to use your phone or Apple Watch to open the doors. However, it’s been my experience (and my fiancé’s) that the “touch to open” feature only works after “waking” the app by opening it on your phone. I have the latest iOS, have it set to using cell phone data and ALWAYS sharing location. Have no idea why it only works after opening the application on my phone

Like the Idea... Not as impressed with Results. The concept of using a phone for entry into secured areas seems great. I was told just walk up and the access will be granted. No need to remove phone from pocket. Well the truth is instead of waving a small key fob or card, you have to wave your phone within a few inches of the front of the reader. Convenient in that you don’t need to carry the card or key fob, but far from the the idea of just walk up and your in. Needs some improvements

Works well most of the time. App is easy to understand and works as expected mostly. Just run into occasional times where the sensor doesn’t think you have your phone. Opening the app resolves it, but that shouldn’t be necessary as I’ve set it to stay on in the background. Tesla has similar occasional trouble so not sure if iOS issue or app issue.

Share a Guest Pass doesn’t work. I love this system and app but the share Guest Pass doesn’t work. When I put the description in or change the time everything goes blank. I’ve tried everything.

Useful but privacy concerns linger. The app can make some things useful if you live in an apartment you are an unwilling subscribers to this service, just like those mail package box centers. As of rent wasn’t high enough, these services keep piling on the cost whether you want to use it or not. Also, it forces you to carry your phone at all times when in my community to access places that a simple key fob would allow. The BIGGEST problem is that it continues to track you unless you force close the app. I have it set to use my location only ‘while using the app’ within this app + on the iOS settings yet it likes to keep tracking you. I can’t imagine it’s a bug i.e not a deliberate attempt to keep gathering data. Really makes you question the company’s ethics and what other nefarious ways they’re opening doors into your personal life in guise of opening physical doors. Other users have the same concerns and the reason they give sounds like baloney. No other app continues to track you once youre done using the app w/ the same settings.

Works OK, but a major battery drain. When location is always on this app is the major power hog. No. 1 in fact, according to the iPhone battery usage data. I think the developer team should look into this issue and fix the power management issues to make the app much more usable. As it is, I have to switch the location to “when using” and then quit the app after each use to save the battery.

Very questionable app. The app requires permission to read your precise location AT ALL TIMES. This drains your battery since the Bluetooth and Gps chips are constantly on. To solve this, it also requires permission to read your motion and fitness data. Both of these requirements have huge privacy implications. The app store information does not say the app is tracking motion data and also lists location tracking as data that is not linked to you but this is an Entry Access app so it definitely knows who are you to allow you access

No Excuse For Demanding Continuous App Location Tracking. I do cybersecurity for a living. There is absolutely no valid reason for this app to track your location when not using this app to authenticate to grant access. Any app to authenticate access only needs to know your location for the fraction of a second it takes the NFC reader to access your credentials and authorize your access. Any and all location tracking beyond that is abusive--there is simply no other way to put it. If I had the time, I would dump the app binary and search for a reason to track beyond simple authentication. Dollars to donuts, I would be willing to bet the app is using an advertising packing to collect information about the user to sell--especially since they know EXACTLY who you are, which makes the tracking information HIGHLY valuable. ALWAYS suspect ANY app which wants to always track you. That means only one thing: YOU ARE THE PRODUCT AND YOU PRIVACY IS BEING INVADED! If this app was not required for gym access, it would have already been deleted from my iPhone!! AT A MINIMUM, when using this app, ONLY allow it to track you when using it!!

Location buggy. Why is the app keep running locations in the background after closed the app… it’s never does it before only after the new updates.

Reliable and frictionless. My office has Openpath and I just started using the mobile credential this month. It really does work the same each time without the inconsistency or delays I’ve experienced at my last job. Well done!

Such a beautiful place to live. Coming from one apartment of 9 years and moving to The Palmer is like going from the pit to the palace. This place is magnificent!!!

Sign up problems. I have been trying to make this app work and it won’t. The first time I downloaded it, it made me put in my email without asking for Bluetooth or notifications or anything like that. When I put in my email it says “email not found”. I don’t know what is going on or why I can’t sign up

Unnecessary location tracking. This requires location tracking, but this seems to be necessary with NFC. Why does this app need location tracking to swipe me through doors when a credit card reader doesn’t?

Always getting better. I was happy when my company took away my key cards ( I had 3 for work) and said we’re going to use our cell phones moving forward. This app has worked for parking, elevator and our offices. I love it! Better yet, it keeps getting faster and smarter so my experience is simpler every time.

Pings your location from highway and yet doesn’t work from your pocket. Driving down the highway, I’ll see that Openpath has pinged my location to multiple bnearby business, but when walking into my own workplace, the I have to pull my phone out and touch it to the door just like a regular fob. What’s the point of this app

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Flat battery? You're locked out!. This is a great idea ... in theory. But it's constantly glitching out, doesn't work where there's no mobile service (including in lifts!), and if you ever drop or lose your phone, you're stuffed. You can beg strangers to let you use their phones to call a support number, but the wait times are ridiculous. Don't ever let your apartment complex switch to this clown show.

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Awesome!!!. Freakin awesome!

Disappointing watch integration. The app is functional for tracking you near its devices but other than being a required tracker for where I use it it’s pretty useless. It also wants to be tracking your location all the time and isn’t fond of you when you dial back it’s invasiveness. Other complaint are the useless watch integration. If you don’t have you phone the watch app is utterly worthless as it is non functional.

User Friendly!. Super easy to use, great for employees!

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Gets the job done. My job uses this as a security measure and it’s no issue in using it.

Feels like it hardly ever works when you need it to.. Always takes forever. Is always delayed. Seems to never work when you need it to and always end up having to take the long way when it never works.

GOAT. The multiplayer is off the charts. Averaging a 7:1 open to failed ratio, couldn’t recommend more.

Best opening system!!!. Recently starting using Openpath & love it Life got easier n it works great😀

Awesome. The best access control system on the market!

it doesn’t work when you need it. Very bad app, sometimes open the door and when you really need it, because everyone is sleeping, you need to wake em up to open you the door because the app it doesn’t work

It Works!. What else is there to say? It works just like it should.

Frictionless access 🔥. It just works 10/10

Working with ease. With a little initial instruction , this becomes increasingly easy.

Bad login design. Authors tried to be cute with authentication, sending an email link, but it’s a complete mess and rather than throwing it out and using a standard approach, they’ve got pages of support documentation about ways it doesn’t work.

Such a beautiful place to live. Coming from one apartment of 9 years and moving to The Palmer is like going from the pit to the palace. This place is magnificent!!!

Useless on Apple Watch. Who cares about an access log other than a security admin. Want to make this useful, give me the ability to use my watch to enter the building instead of being tethered to my phone.

Absolutely do not recommend. My apartment complex started using this to everyone’s dismay. It may work ok for single users with limited guests, but my family has 5 people and we travel often. It’s so much of a headache we’re moving out of our apartment.

Might as well have an actual key. I broke the glass door getting in to my apartment complex building because the power got cut off and they don’t provide actual keys in case something like that happens again t was freezing cold outside and I was not going to stand in all of that

New membership. This gym is great for me. It’s close to the house, open 24/7, equipment works and the staff is great. Second to none.

Can not create an account. I have been trying for two weeks to create an account. Each time I get a message “email not valid”. I’ve confirmed with my gym they have the correct email but still cannot use this app. Very frustrating.

Unreliable and Disappointing. I’ve been testing out numerous systems and found that this is the most unreliable. It was working for a couple weeks but then just stopped working; the installer came back to replace it and the replacement didn’t work either. Been more of a headache then anything.

UX is kind of bad. I found this confusing to set up and use. Now that I know how you use it (I think) it’s not so bad.

Easy to use - extremely convenient!. My only gripe is that you cannot revoke guest passes when needed.

Location services always on?. Requires location services to always be on for some reason, which drains my battery. Phone dies and I’m locked out of my building. Why does it need location services and Bluetooth? Why can’t I just load the app when I need it and set location services to when I’m using my app? Besides that it is clunky. Awful.

It works. Didn’t know what to expect…but it works perfectly.

Terrible. I hate that I have to have my phone with me to be able to get into the parking lot. I also hate that I have to open the app and pick the gate entrance and then a warning pops up and I have to state yes it is okay to open the gate. A Fob would be much easier and quicker like they used to have.

Wow - that was easy. Just used OpenPath for the first time today. Received a welcome email. Downloaded the app. Clicked on the email link to auto-provision the app. Door opened. Couldn’t be easier.

Easy to use. I love the features of this app and it allows me to get into the gym 24/7.

This is Dumb.. Whoever adopted this for our apartment building is an idiot. You should not need your phone to get in and out of your apartment building. You need a key to open a door, so a key fob to get in other doors is clearly the best choice. Not a stupid app that barely works. This deserves zero stars. This is a waist of my time.

System Failure. System failed to respond to multiple waves. I had to go to the app to get it to open the door to the Raleigh elevator lobby. Furthermore — it is ridiculous to reject criticism by rejecting ALL nicknames!

Open path app review using for 3 1/2 months. It’s so Simple. What else can I say?

Horrible waste of time to replace a working system. My stupid company switched to this garbage nonsense to replace a system that worked great for years with keycards. Now I have to pull my goddam phone out of my pocket every time. Never works, horrible design that makes your employees hate you

Works well. Access to private information though. Do your research on this.

Very user-friendly. By far the best entry app I have ever experienced. Highly recommend yet!

Good but missing CarPlay support. The app should have CarPlay support for those not wanting to share their location all the time and do not want to pull out their phones either.

Starts Wallet app without permission. Whenever I use this app to enter a location, the Wallet app starts up showing my credit card. Why?

Question!!!. My email and badge number are correct in the admin portal yet every time I try to use it I get an email denying me saying my org doesn’t have the mobile credentials. Please help, my manger who is the admin does not know what to do either

Doesn’t work. When I try to get into my gym in the morning really early, it doesn’t work and I’m left standing outside at 4 o’clock in the morning in a dangerous situation waiting for somebody else to let me in. Amp’d blames Openpath and say there’s nothing they can do about it. Completely useless app if it doesn’t work.

A Modern Access Control Solution. Just implemented this at a huge company. Convenient and secure!

The app will kill your phone battery. Bluetooth on (which is required for this app to maybe work when you want to open a door) will drain your battery fast and you will get stuck out of the door if the phone is dead. Please provide key fobs

Not work properly. My building installed this system and now a lot of people (including me) stay in front of the gate ‘praying’ for the gate open. I don’t recommend at all! This system doesn’t work!

Pings your location from highway and yet doesn’t work from your pocket. Driving down the highway, I’ll see that Openpath has pinged my location to multiple bnearby business, but when walking into my own workplace, the I have to pull my phone out and touch it to the door just like a regular fob. What’s the point of this app

App is still tracking me after deleting it. Not a fan. I used this app for work and when I left that job I deleted the app. Perhaps 3 weeks after deleting it it started tracking me again, and it’s been a hassle to figure out how to get it to stop.

Sign up problems. I have been trying to make this app work and it won’t. The first time I downloaded it, it made me put in my email without asking for Bluetooth or notifications or anything like that. When I put in my email it says “email not found”. I don’t know what is going on or why I can’t sign up

Sleek new app, seamless user experience. Our office building uses openpath on their elevator and office doors. Re-provisioning access on a new device is a breeze. If only our apartment complex had the same setup...

Can’t sign up it doesn’t recognize my email. I got the app to get access to my office and the app won’t let me sign in saying no account found

Super Easy. So easy and convenient - coming in or going out!!!

Does not work. The app does not work properly. When I move my phone close to the door sensor, my iPhone show my debit cards and Apple Pay instead of opening the door. Please fix this problem

The Watch app is a joke. It is unbelievable that the company can’t make a Watch app that works without the phone being nearby. Extremely annoying and quite unusable.

EASY!. This app is so quick and easy to use. I used it for the first time today and it was great!

Like magic. Walk up, wave hand and doors open!

Apple Watch app is not stand-alone = useless. Big disappointment. Thought you could leave your phone at home while jogging, biking, etc, but you can not. Please fix this. Also, please add a complication for Apple Watch like your competition has. We’ve been able to open hotel doors for years with our Apple Watch, but still can’t open our own door with your app. Thank you in advance for expediting your improvements.

Location always on. It’s annoying to keep the location set to always using. I receive notifications on my iPhone regularly asking if I still want it turned on but OpenPath won’t work if it’s not.

Great app!. Easy to use and so much better than carrying around an access badge.