Turkish Airlines: Book Flights App Reviews

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Didn’t allow online check in. Bought ticket through Expedia and could only pull up travel information through ticket number. Would not retain ticketing information so had to enter it for myself and my husband every time. When it came to check in for flight, I would scan our passports and it would say information saved yet I could not continue the check in process via my phone. Had to handle all check in through airport. Ugh!

Good but Buggy. The app works most of the time, but it sometimes crashes, is buggy, logs me out periodically. When it doesn’t work, I give it a day and try again. I have an up to date iPhone 14. I wish you could select the display currency—it auto-sets based on your location, and you can change it only when you want to purchase the ticket.

Atrocious. Your app couldn’t be more unusable if you tried. (1) I want to sign up to become a member so I can see my flight and make things easier. But I can’t, because you require a city, but New York City is not an option in your wheel selector. Let me type it in please. (2) I want to check in to my flight and you keep telling me that “some of my APIS” details are invalid and that I need to try again, but I genuinely have no idea what’s invalid, so I can’t check in. What’s the point of an airline app if I can’t sign up or check in. Figure it out. Never flying Turkish airlines again.

Service Going down. I called several times, it’s so hard to get connected to someone. When I finally get connected the person can hardly understand English. I was traveling with my mother but I couldn’t purchase tickets at the same time. They try to charge me to sit together. I purchased 4 tickets. We are flying together on 3. So that would be 1800tl extra just to sit with my mm. Are you kidding me???

Miles and Smiles interface •Gets in the Way•. The password does not seem to be stored on my Apple keychain. As a result, I deleted my miles and smiles account. I’m pretty sure that’s not wants Turkish Airlines wants. I am glad I made my reservations well in advance so I could deal with this problem and still get my ticket on time Excepting that feature, the app works quite well, though it could be simplified with a word or two of explanation. It would be important to see the words “review these flights” and choose the one you like best when your app suggest the flights. Programmers can use their own software easily, because they know what each entry actually does, but users are confronted with too much guessing. I realize this makes me look incompetent, but combining that with the miles and smiles goof up and the resulting unresponsive buttons wasted a lot of my time.

Very Cumbersome. This app is very difficult to use compared to other airline apps. I travel frequently with many airlines and always use their apps. This is one of the hardest ones to use. There seems to be a lot of bugs with it as well. For example, the app told me my seat selection was complete, but never actually saved it. I even checked on it the day of my flight and it still showed my seats as confirmed. But when I got to the airport, they said the seats were never confirmed and I didn’t get my seats. There seem to be similar glitches of entering information and the app asking you to enter the same information again and again. It would suit them well to look at other airline apps and find ways to streamline this one.

Useless App & Bad Customer Service. I agree with other reviews stating that the app interface looks nice, but the app is not useful, and Turkish Airlines’ customer service is deplorable. Basic functions like checking in and selecting seats are extremely difficult or impossible to arrange. If you call customer service, it is very difficult to reach an actual person, especially outside of the US. When we tried to use the app to check in for our international flights, we received a notice from TA that there was a problem and we needed to contact the TA “call center.” TA provided no information about how to reach the call center, and we couldn’t find any on the website. After several expensive international cell phone calls to random TA numbers, we couldn’t reach a person. We had to get to the airport extra early (as did everyone else on our flight who had the same problem) to make sure we were still booked on our flight. Then, on the flight, the flight attendants disappeared for many hours, never offering water or taking away trash. All around, a disappointing experience on TA. They need to improve their game considerably to be competitive.

Really? You want a real review? Ok.. In flight, Turkish Air is fantastic. On the ground, not so hot. First example; check in in Houston, Tx IAH March 3, 2019. Business Class, the rudest person, female, handling the highest paying customers. She asked me if I was going to buy a visa on arrival. I looked at her and said I don’t need a visa for UAE, at that moment she became a jerk. I wasn’t treating her like she was stupid, I just pointed out a fact. I then Gave her my United Airlines Card and he said when I asked, “yes I applied your number”. For almost a month now I’ve been dealing with your incompetent 24 hour help personnel to get credit for the flight. In all it’s just not worth it. I may not like Emirates or Qatar Airlines as much but I don’t get a hassle from them.

I lost a very important business because cancelled Turkish Airlines flight 1029. I lost a very important business for distributions and sales representative services, lost cost around 20K because Turkish Airlines just cancelled my flight, the Turkish Airlines flight number 1029 in April the 30th. from US to Bulgaria. After 5 hours spent in the phone calling several times for help we notice that some technical problem was facing T.A. However NO body at Turkish Airlines did care for us and just transferred my calls to different departments but no any real help. My wife and me were forced by the circumstances to accept a new traveling date but we lose 20K and the business anyway. Also we arranged for transportation to the Airport already for the original day and we lost that money too. We had to stay at hotel and spent money until finally get a flight. No body told me sorry for the inconvenience, or ways to be reimbursed or compensated. A rep from Turkish Airlines told me “no sense to claim back for it because Turkish Airlines will give you NO any compensation” to you not anyone. I understand now that there is a normal practice NOT to take care customers. Sorry but you are at your own when doing business with Turkish Airlines. not recommended this airline for you or anyone that look for serious and formal service. Your money in not valuable, not worth at TA. I will not recommend this company nor use anymore.

Important futures unavailable. First of all, this application is much better than previous version, but still impossible to add flights purchased through external agent, impossible to add flights to apple wallet, when I add flight using booking reference, the system can not associate it to my membership number or contact information and can not save it in application. Another thing is upgrade - I can not find upgrade future in the app. In general I do not like comparisons, but Lufthansa group or United apps are much useful in regards of flight details and customer options. Please, take a look at it and update the app accordingly. I also agree with majority of TK customers regarding awful ground stuff Also, I would like to mention TK behavior related to seat selection and WiFi service - Do you know how much profit you have from TK*G customers? Why can not you make seat selection and WIFI free for them? UA upgrades all their *G and upper tier members automatically to premium economy. Ok, TK abolished comfort class, there are some other perks you can motivate your customers with. Being good in the air is not enough any more, do not you think so? Anyway, wish my favorite TK all the best and hope sometimes your app will be best as well as your other services like IST TK lounge Best,

Payment issue is sill not resolved. After the latest updates there is a payment issue with international credit cards. Despite the fact that I have repeatedly reported the issue, developers could not get the details. Here it goes. Using iPhone XS Max I have iOS 15.2 and the latest Turkish App. After the payment address details entered and two continue etc the App goes back to the payment details again. Enter the address again, same infinite loop. Whatever it is there is not an error displayed. What is up with that?

One of the worst apps/websites. Dad is flying over seas via this airline. We go to sign him up via the website. When it came to the part of the application to select a password, there were no prompts or guidance. Every attempt at trying to type a password failed because when you’d go to type it would backspace. Turns out the password is a number only option. But because there is no prompt or note to tell you, it leaves the user thinking that there’s something wrong with the site. In addition when attempting to do this process from a desktop browser, the browsers password manager attempts to insert a password as any new and up to date browser does. If the developer of this site would have done their job, the browser would have taken the necessary steps to ensure this wouldn’t happen. Finally after figuring all this out and the account was created, we went to add his flight. Even after attempting to do this, his flight doesn’t show up under “my flights.” There’s a lot to fix here.

WORST AIRLINE EVER. Turkish Airlines is TERRIBLE. We have had the worst experience with them!! They cost me time, money and wasted my precious vacation time. Customer service is TERRIBLE! Staff is TERRIBLE and the fact that you have to submit and e mail or “feedback” and wait days for a response that doesn’t even answer questions is INSANE. Forget talking to a manager or anyone competent who can solve a problem. We had the worst experience and asked to be bumped up a class only on the way home only to be denied after “investigation” although all of their investigation was incorrect. I would never fly this airline again in my life and I will tell everyone I know to do the same.

Difficult to navigate seats selection and pay. Hard to distinguish among available seat options, they all look black. Also I had to re-enter cc details for each leg of my flight when I wanted to select my seat, so all the cc info and address had to entered a second time. I made one error in entering my cc number and then had to re-enter my address info, I then went back to look at my seat and had to again re-enter my address. I entered my address three times. This process took far too much time.

Does not generate mobile boarding pass. Flying a few times already with Turkish, the app refuses to generate mobile boarding passes. It just says “Due to operational reasons” or “Your flight is not suitable for mobile boarding pass”. How’s a flight to JFK or to Istanbul itself not suitable? Tried everything, through the website, got a new phone even, nothing. And good luck speaking to anyone at Turkish. The Facebook group chat just told me to get the paper pass at the airport and that’s it. Also the app refuses to remember that I have an upcoming flight. I have to manually input the reservation number each time I want to check my flight or when I have to check in, it never says I have upcoming flights. It’s a joke.

Why in 2022 are passwords limited to 6 characters?. Tl;Dr App is fine I guess, but nothing special. Turkish Airlines accounts are insecure and you'll probably lose your data when they are eventually hacked. 6 digit numeric pass codes are a sign of a company that doesn't take security seriously. I hope this changes. My problems with their system have little to do with the app and everything to do with their lack of security. 6 digit numeric-only pass codes are laughably insecure. Even if they manage to salt and hash them with something secure like a couple thousand rounds of bcrypt (which I seriously doubt as anyone who could engineer this would have the common sense to not have this stupidly insecure password policy), most modern GPUs could chew through these hashes in minutes to hours. If they take this attitude towards their password policies, I imagine the rest of their system is built on antiquated security policies. Because of this, I imagine that it's only a matter of time until their system is hacked and user data leaked, if it hasn't already happened. The app is fine, I guess. It appears to have basic functionality and allows booking of flights and managing reservations. So it receives one additional star for this.

Your System. Dear Manager/Supervisor; This is my first time in Turkey and I want to apply for a promotion-discount 20 or 25% but your system did not allow, I tried several times and Form Feed Back was always the wrong thing and making me delay for booking. Please permit a make good for the future, since this is my first time visiting your country. Thank you

Bad customer service. I’ve had two missed connecting flights because of late departure. When I contacted customer service they were very rude and unprofessional but at that time I was told that I would have to conduct my concerns and requests by writing an email. When I did this I told them I had missed 2 flights and that I Am requesting some type of compensation for the inconvenience and hardship they caused. I got a response that said they could not compensate me in anyway. I was extremely disappointed due to the fact that I’ve chosen to fly with them for my international flights.

App not the best, but gets better. Initial versions were clunky. I fly very very frequently, I used the app several hundred times so I am now used to it and know how to get around its quirks and make the best out of it. But yes, generic out of context error messages are very annoying (when you try to create a boarding pass, etc) and sometimes you need to enter the same data multiple times, some data you cannot enter and certain areas just exhibit bad software development. However overall the app is moving in the right direction. And by and large does it for me.

WORST AIRLINE. Turkish Airlines has proven to have the worst airline service in the entire world. Not only are the online check in portals and apps dysfunctional, but the issues I have had trying to do simple things like choosing seats are unending. Now the airline has moved my flight from Barcelona to Istanbul forward by 11 hours - a flight I booked five months in advance. The change causes me to miss my connection to Los Angeles by over 6 hours! These flights were all booked together as a single reservation. The fact that Turkish would move my flight forward without consideration of its impact on my missing my connection is unspeakable. I will never, ever book flights with this airline again. They have proven to be a nightmare through every segment of the purchase, check in, and costumer experience.

The drop down menu when selecting your stats in the US doesn’t work!. After putting in your credit card information, the app asks you for your address. After selecting your country as the United States, it asks you for your state. However, the drop down menu for the state is blank while your scrolling until your reach the very bottom which only contains American territories and Canadian cities. This error seemed to occur after I tried to use the “touch once to automatically find and fill out information” feature. The info that was automatically filled was incorrect so I needed to change it and then I experienced this problem. Please fix this bug.

Awful application. The worst mobile and web application I’ve used thus far in my travel experience. The scrolling for country selection, state is frustrating to say the least. Also in the past 2 months I bought 4 flights for 6 people including myself and paid for seats when I’ve checked into the flights there was none of the seats I’ve selected and paid for available to me. The mobile and web application are in need of a desperate renovation. It’s saddening to see such a big airline such as Turkish airlines have this poor of a platform for its passengers.

Amazing experience!. I flew with Turkish airlines last summer for the first time in my life. Over all it was one of the most amazing experiences I have ever had! Amazing crew! Delicious food! Spectacular service! The cleanliness of the aircraft! Super clean bathroom! There was a hand lotion! - THANK YOU! and a flower in the bathroom! Did I mention how clean it was! I can’t stress that enough! DELTA, watch and learn! The crew was super attentive and on top of everything - with a pleasant smile on their faces! Did I mention the goody bag they give out that has a toothbrush, toothpaste, earplugs, sleeping shades, SOCKS and SLEEPERS (I’m still shocked)! I can go on and on but I need to go to sleep because I’m flying TURKISH AIRLINES again tomorrow! 😁 I wish one day I get to experience their first class flight! 1000 BRAVOS!!!

Much better than previous version. Much improvement on previous versions but still has a few quirks and bugs. Doesn’t let me manage my booking without entering my ticket number. Each time I enter the app or navigate within and return to manage my booking. Quite frustrating. Need to enter it once and it should save for future use. Love the fact you can book rewards flights (although a couple of minor bugs) and love that you can request special assistance from the app. A little clunky on the navigation but an overall improvement on the main web site and what was on before.

Just awful. The app looks nice and stylish but simply does not work. The user interface was designed by someone who has never used an app before. Even simple stuff simply does not work. To enter your address you have to use scroll wheels. But the scroll wheels for the cities aren’t complete. When one of the major cities in the US…one that TK serves… is mysteriously not on the list? Sometimes the list goes a thru P. Guess it’s )$&@ off for the rest of us. The password you need to set up is Numeric only But they don’t tell you that. None of the other indicators that you have made a choice show up where you expect them. Check boxes don’t look like checkboxes and there is nothing to guide you. Let’s hope aircraft maintenance is held to higher standard

IT department is very lacking. Both the app and the website are disappointing to use. You get halfway through and it freezes up, or suddenly apologizes for not completing the most very basic of task. Trying to use the website just automatically reopens you to the app that doesn’t work. Deleting the app and using the website freezes up, then gives you access denied messages. Two start for pretty pages, but both in g more because they don’t work. 2 days now.

Only problems recently. There’s no option for my city, “Los Angeles,” to put in my correct address. Kinda a big one to forget!Also whenever I try to manage my upcoming flight, which had a slight time change to 20 minutes after it previously was scheduled for, a pop-up shows says that my flight has been canceled or modified and I shouldCall customer service to either request a change or request a refund. This is not necessary because my flight is still happening and the time still works for me? So basically I can’t get into my flight until the day of at the airport I guess

irrelevant subtitle. Turkish Airlines subtitle is Hotels & Car Rentals. How irrelevant is this! Does Turkish Airlines expect us to book a hotel or car rental OR do they targeting other categories? I believe they should focus on their core business and not direct users with irrelevant categories. I am sure there are tons of feature they can highlight. Other than that, the app is useful and showing real status of delays and changing gate numbers. Easy to to book a flight on the app and book a seat.

User friendly app. Using Turkish Airline app on my phone to purchase a ticked was very easy because of the intuitive user interface and clear instructions provided in the app to navigate the multiple steps when choosing the flight dates/times and selection of options. Well done. Thank you.

Reservation managing system not working. I made a date change for a reservation. The system indicated that the change was successfully completed. However this information was incorrect because both the email reservation update and the web page still showed the original date. When I repeated the operation, this time I got an error message indicating that the date change I wanted to make was not possible because the flight was already changed, even though it was not changed. In summary I was not able to change the date of the flight online even though they system indicated thatI could. The worst is that when I called thy, they did not know why this glitch happened. Moreover, they did not care that their system was not working properly. They did make the intended change on the phone with a fee although online date change was free, the one that did not work.

Elite Plus. I gladly admit that starting with my travels years ago I have chosen Turkish Airlines as an excellent airline company and until now I have been a loyal consumer of Turkish Airlines. I see that you are working daily to improve our/consumers' conditions and serve with the highest professionalism, which is much appreciated. Wishing you all the success and many travelers on board. Thank you!

Almost a great app. I love the color and layout of the app but it has some glitches. Every time I try to add a mileage program it erases my state and forces me to re select it, then the city. Then after I save and try again it repeats. Also signing up for the mileage program was a pain because it only accepts numerical passwords but it doesn’t tell you that so your pulling your hair out switch browsers trying to figure out what the problem could be. I also find it frustrating that I don’t receive any flight confirmation or acknowledgment for a few days. If they fixed those thing I would really enjoy the app.

Basic app to frustrate you. It should be called frowns and frustration. Its hard to log in, frequently loses your smiles and miles number. It wont remember your flights even if you select remember my flight. Its not intuitive, hard to add co-passengers, it wont recall the passenger you ate traveling with, it super hard to upgrade or select seats, even when you pay in advance, and it loses your flight info when you close the app. You need to enter all the data again, and for your co passengers. And having to re-enter the codes and the e ticket to check your flight info is super annoying. Doesn’t give you flight updates or gate info or notifications. It is as if the app was designed to waste your time and frustrate users. All it seems to do is allow you to add and pay for exta baggage.

Clunky and confusing. The app looks nice but the user experience is bad. It doesn’t follow the native swipe to go back iOS experience, when you check-in for a trip and want to go see that trip again you have to always provide your PNR and surname, when you use “My Trips” feature, it’s the same; the trip doesn’t persist and if you click done or navigate away you have to do it all over again. It didn’t allow me to create a boarding pass, and gave no reason as to why I can’t create one.

Worst App. This has got to be worst app. I have been trying to join their mileage program but no success. The app doesn’t allow you to enter info for their required fields. Same problem experienced via browser. Who does that in this day and age of technology? I have seen online reviews about this problem that date back to 2017 (thats right, 7years ago, smh !!). Who does that in this day and age of technology? This is a big airline and should invest in technology. For this reason,I will not purchase a ticket with Turkish Airlines. I will take my business elsewhere.

Terrible app. I have never dealt with such an unhelpful app. I have been trying for ten minutes to choose seats for me and my husband on a round trip with two flights each way. No matter how many times I pick our seats for the four flights, when I finish and click on continue, it shows me only three of the four flights. Plus, each time I try to find the flights, I have to put in my reservation number and last name and then I move to a screen where they ask me again for the reservation number that I just put in. I only hope their business class service is not operated by whoever designed this app. And this app is a huge improvement over the website.

Bad customer service. TK customer service is so bad. My flight was canceled due to problem in the plane. When i tried to get the refund it was nightmare No one was knowing what to do. Starting from TK staff in my departure city, TK main office in Istanbul and TK phone customer service and TK Kuwait office. Now they have to email Istanbul office with my case to find a solution. Not sure why they have a manager in this office since he is not empowered to take decisions. One more thing, TK main phone no in Kuwait, no one picks up the phone. So we have to drive for the office

Love the app. Gave a 4 star but would rather say 4.5… only issue I have with the app is it will sometimes say operational error, but for the past 3 years I’m able to use the app well for the most part. Sometimes I just need to close and open the app back up once or twice and then it’s fine, but just updated it today so will see if the bug was fixed. I love Turkish airlines for the most part, so if your app not working, online works as a great benefit as well, just log in and it’s as you’re on the app.

App doesn’t generate boarding passes and continues to show unsaved data. I checked-in online, filled all the additional documents needed; passport numbers, everyone’s birthdays (corrected one birthday because the ticket I bought through the app had somehow uploaded a wrong birthdate and deleted other birthdates for other passengers) etc… found the printable boarding passes, saved the pdfs and printed them. When I tried to follow the email link to the app to the mobile boarding passes for mobile wallet, the app asks me to check-in again. All the document numbers I saved on the website didn’t show. There is just terrible web infrastructure at thy and the app shows this. You also cannot report your problems to thy, you have to generate a “feedback” form, they get back to you in 7 days… can no one over the phone actually solve your problem? Why do I need to wait 7 days??

Clunky and hard to use. No ability to check on flights that were purchased through a travel agency or through credit card like Amex. Website and app are both very glitchy - I have had to call the customer service every time I wanted to do something simple like add mileage rewards number because they did not associate my rewards number with the ticket even though it was provided through Amex, add passport number even though it was provided through Amex, or even select seats. Other airlines are a decade ahead on their apps and websites. I am very concerned about ease of use during the actual travel and that I will not receive timely updates on my flights.

Worst Airline App. Every time I open the app I have to entertain all of the air names and tickets numbers to manage reservations or check in. That’s even if I CN get in the app with light the “Technical Error” issue. Also, it’s automatically assigned me and my family of 5 seats away from each other and we have 3 small kids. Called twice and the customer service stated there is nothing they can do even thought there are more that 30 seats open on the flight. I will definitely be deleting this app and not flying Turkish Airlines ever again. Horrible app and customer service.

Turkish Airlines does not care about my baby’s safety. My baby’s car seat have been missing for a month now! Your call center is not helpful at all! They can’t give me answers or transfer me to someone who can make an actual decision. Between July 15 and 26 we spoke with at least 5 agents and they all failed to tell me that the car seat was in Beirut, I flew out of Beirut on the 24th and I’m back in the States without a car seat and it’s ILLEGAL to have a baby without a car seat in the car! We’re missing work and day care because of your staff’s inadequacy and lack of proper training!

Needs work. The app is “clunky”, not intuitive at all; had a problem entering password in order to join the mileage problem, gave up since it would not allow it. Also, the time lag between one page to another, way too long so one does not know it is is stuck or ? Tried the web site which is way worse and it really does not work. On both, it should not take 20 minutes to book a ticket. Let’s get some IT people to work on it. I was almost ready to chose another airline with almost identical price.

Useless and waste of time.. For one more time, after all the updates, even though I booked my ticket on the corporate website, the app doesn’t issue the boarding pass. Even when I checked in and received my boarding pass via the website, the app will not show it and it asks me to check in again. After trying to check in again via the app in hope that I will get the birding pass on my Apple wallet, the app shows a message that due to operational reasons I have to visit the check in kiosk at the airport in order to get my boarding pass... What is the point of having an app when it doesn’t do the basic? You are better off using the website.

Terrible server and web design. The app kept crashing and setting up anything on an apple device whether it’s MacBook or iPhone it doesn’t work properly. The page keeps reorienting and moving around while filling out the form. I was not able to scroll down when selecting my personal information it was stuck on the city, and country selection boxes. Everyone in my group had issues with it and I was only able to make mine work by using a mouse from my PC to be able to select the right country in the drop down box. ALSO the main website doesn’t recognize the accounts my friend am I have made….thank GOD the app let me sign in or I would be screwed….this needs major fixing.

Turkish air. I always Enjoy traveling with TA and the App is great. It works well in the USA and in ISTANBUL. I had problems with buying a ticket in the city of Samsun and I had to go to the local airport. According to several travel agents that is the only place in Samsun to buy a ticket. I bought a ticket from Samsun’s Airport. Plus, It cost 150 TL for taxi one way and 150 TL on the way back. The App also doesn’t well in Cairo. Overall, the app is good but the process in buying tickets were a problem. Tourism in Turkey is wonderful and I love. Train the train …. Some employee are not motivated to make the process easier and faster.

Nice, but not secure. This app works nice and hit all the important points in airline booking. But…. Do not include any sensitive data! Turkish Airlines not only allows easy to hack passwords, but it requires them. Whether you use the app or their website, your password will be only 6 numbers. No special characters. No letters. No caps. Just 0 through 9. And only six of those digits. Now, it seems like the combinations of numbers is endless, but only a matter of seconds is required for computers to guess. Do not give them your importance details!

Easier!!. This app makes booking so much easier especially that you can do everything on your own and don’t have to call them! The call center is sooo bad representative tend to be a little rude and unhelpful so this app made it much easier now I book my tickets from the comforter of my own coach without even a laptop!

Interface Needs Work. The Turkish Airlines website looks nice and seems to have many features. However, it has some problems: 1. It makes you enter information multiple times when it should only be once. For example, I paid for my seats, and I had to enter all my credit card and address information twice. 2. I tried to use the camera option for my credit card, and it crashed the website. I had to start from scratch. 3. I tried to select an exit row, but it says you must be between 18 and 65. I’m within that range, but it wouldn’t let me choose that seat and kept displaying that message. 4. You cannot use an electronic boarding pass. They make you print one at the airport. 5. Even though my United number was in the record, they could not see it when I checked in, and I had to provide it to them. This interface needs to be improved.

Payment issue. Hi - I tried many times to pay with my credit card issued by UAE / HSBC bank but it didn’t work and I called the agents from Turkish airlines and they also couldn’t do it , called my bank to check if there is something from their end they said “ no transaction hit the bank expect for the $60 to hold the reservation “ so the issue is from your end and as of such I would kindly ask you to refund back my $60 since the issue from your end not mine. Fyi, I’ve tried this thru the app 8 times and twice called your agent department in Turkish airlines and they couldn’t solve and advised me to write you for refund.

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Mr James Peterson. Hi I’ve just boarded flight TK1844 ATHENS TO INSTANBUL IVE TRAVELED FREQUENTLY with the airline and I extremely disappointed to discover we separated 8 seats apart Evangelos Chatzipanagiotis . Especially when he only has 60% of his sight . We where clearly together it Would been appropriate to Advise that we wouldn’t be sitting apart . It’s the small things that count in customer service . I’ll considering if I use the airline again James Peterson

Turkish Power. A++++++++++ Everything’s perfect anything Say on it TURKISH AIRLINES ☺️👍👏👏👏👏👏👏👏👏👏👏😊😊😊🙏🙏🙏

Fred. Very bad and harassing apps

Slow. So slow

App not loading. Using iOS 12 after installing App doesn’t loads. Please fix. 😕

Frustrating!. This app is not easy to navigate. Cannot add my miles and smiles reward number to my account. Cannot confirm an airline flight schedule change and add a flight to my account. Very frustrating.

Sam. The worst air line I ever fly with

THY App. I have found this App to be written very poorly. It should be updated to run better.

App does not work when necessary. Nor buying extra kg neither seat booking system is working right now. I have a flight and cannot do through app any important functions. Not sure what to say..

Akiffk. New Turkey,new THY

Points. I would really love it if you would add my points to my account, I’m enjoying your airline, I fly quite a lot for my business and holidays, my partner will also be flying with me once she has a visa to travel with me, please tell me more about your upgrade system. Peter

Never again. Worst airline , very rude crew.

Awful. Simply awful. How do developers keep getting away with producing such rubbish. Can’t log in. Won’t save login details even when ticking to remember me. Crashes constantly. Can’t add a flight. That I have booked. Doesn’t ask for the details of the flight I am trying to add. Just tells me I don’t have one and immediately takes me to the book a flight page. Plus you need a 6 digit pin as password. So now I need to invent and then remember a 6 digit number for an App that I only want to save my flight details to. That won’t let me save to flight to anyway. And some one gets paid for this rubbish!!! God help us. Deleted. Goodbye.

Martin venier. Easy to use.

Great Airline. My wife and I have flying with Turkish Airlines for all four of our flights while in n Turkey. We have also booked a flight to Romania. The service we have received so has been excellent. The friendliness and hospitality of the Turkish staff and crew has been phenomenal. We would definitely choose Turkish Airlines again when travelling in Europe.

Technical issues. The app really need to be improved, many issues contained! I have been trying to change my flight for 2 days and I wasn’t able to do it! Suddenly I managed to change it on the website, as the app crashes every time i try to change my flight. Please work on it!!

Not good. It is a looks like budget airline with all the tricks to rip customers off!

Award tickets. From you mobile app, we cannot buy awards tickets for multiple city. Example From IKA to Barcelona And round trip from London to IKA

Kafa karıştırıyor. Australia doları seçip ödeme yaptırmıyor USA var $ Euro var TL var ama Australia doları yok :(( uygulamayı kullanırken olmuyor takılıyor tekrar dene diyor 4. Denemede oldu olmasaydı zaten başka şirketten alacaktım

My flight got canceled 2hrs to departure. My flight got canceled 2hrs to departure not acceptable I even paid for insurance waiting at the airport for 5hrs for next available flight

Amazing. Great amazing

Best User Friendly Airline ap ever!. I normally struggle processing such apps. Turkish Airlines app is second to none by far!! I’m very impressed.

Worst airline ever. Worst airline ever

bad service. flying was terrible

Easy App. I find your App User Friendly, except there’s one thing I’m not happy about, There’s no option to see the connection time between flights. Other international Airlines all have that option. With your App, all we can see is Departure & Arrival times. Would be wonderful if you could add the times in between the connecting flights. Other than that your App is very sufficient. Thankyou

Jeffry scocco. Terrible service I was flying with Turkish air line . I asked for the glass of water as I was in the middle seats and the two gentlemen next to me were sleeping I didn’t want to them to wake up . But the fly attendant was really rude to me . She said you are not disable why can’t you go get it your self . With a terrible language , I will never fly with them

New version is crashing. It is crashing while tapping book flights

Bugs in the app. I can’t change the date of birth. It is defaulted to 19 Aug 2016. Also, when i try to scan passport for quick fill, the scan takes my full name as a surname and i can’t edit or change the surname section.

Sevkan Ilbeyi. uçak firmasından kendime ve ailem için sürekli bilet kesiyorum, Son kaç defadan hep sorun yaşadık, sürekli gecikmeler nedenle sizin yüzünüzden yurtdışının uçağını kaçırdık İstanbul’dan. Ama bu sizin sorununuz değil mis. herkes bilsin ki Türk hava yolunu kullanacaksınız aynı günde başka yere uçuşunuz varsa o bileti en azında 7-8 saat aralıklı alın çünkü bilinki sizde sorun yaşarsınız ve sorumluk alınmıyor.

Turkish airline. Really easy to book online tickets. Amazing service. 5 Star airline

HB. I’ve bought extra baggage. It does not appear on invoice or flight details. After email contact, information confirmed only by email. I had to change flight direction, still app does not show on ticket that I’ve extra baggage paid for. To log in you need ticket or document number, it’s most obscure number that one needs to trawl to find it. Emails are prompt. Website easy to use. Miles Smiles sent me someone else’s login account lol

Pay for seat. Makes you pay for selecting a seat.

Mr. Very affordable fares. Great relationship to students and excellent catering services

Turkish airlines. Best airways I ever flew excellent service

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Improving booking process. Before payment and confirmation of booking , please let the passengers know details of ticket about time and date of flight and the number of baggage allowed to make sure everything is correct and clear. The Best Nader

Rude personal. This airline has a rude personal and very old and Poor quality airplane.

Crashes full of errors. Nothing works ever and it’s full of bugs, errors and crashes.

Buggy. App not loading

Won’t select location. Please fix anytime I try to put in my location it automatically cancels itself

Not working after recent update. After last update, repeatedly it shows “a technical error has occurred” message and rarely works.

☹️. Even I can’t use my app, shows error. What’s happen with this app. A lot of bugs

Naima. Excllent application . Fast and easy process for payment for tickets and upgrade . Comfortable carrier for long flights and excllent food . Always having a good experience , happy they started flying again. Looking into my next flight to Toronto . A suggestion : to add service for unaccompanied minor online on application . .

Buggy app and buggy website. I tried to buy a ticket on TK from Detroit to Tunis. The app/website were often showing incorrect prices in the matrix of dates and fares. You find about that when select a date and try to finalize… The main issue was that when you reach the step to pay, you get an error message that you need to contact customer service. I ended up contacting customer service in the US who took my info to get back to me, and never did… I ended up buying from another airline company. I am writing this review because I care about TK and like the airline company, and want them to address these basic problems that make them loose customers in these very competitive times.

Terrible optimization. Horrible optimization on iPhone 12 Pro Max. The buttons don’t work.

Awful Customer Service. Phone calls taking 2 hours and when the lines are busy a pre recorded message comes up and says “ we are not accepting phone calls” I had three flights cancelled in a row and they still charged me a fee to change one of them. After I had waited in the airport over 10hours. I won’t be using Tk airines again after this

Thanks a lot. Turkish Air Line the BEST

Excellent App!. The App is crashing after the latest update, I cannot use it anymore! Please fix it!

Terrible airline customer service, terrible app!. Apparently to a bug in their app, they’ve sold me a ticket and sent me a confirmation and everything, but they’ve put me on the waiting list without letting me know!! Now, they’re taking no responsibility for their mistake and want to charge me for a refund, after ruining all my holiday plans!! Horrible customer service!!

The ticket number. I see the PNR number. Where is the ticket number written?

App is useless. I can’t use the app for about one month. For every activity it gives only errors:(

App does not show the e-Ticket. App does not show the e-Tickets

Change your reservation. The Turkish online is great but it missing a very important thing and that’s when you try to change your reservation you can’t do it ,you have to go to a Turkish airlines office and it’s not easy and practical especially if the office is far from where you live or work

Currency errors. When you try to change the currency it doesn’t show the selected currency.

App. Excellent easy to use application. One of the best.

Travelling with Turkish. Good Day Usually me and my family travel twice a year to Saudi Arabia for umrah every year and Pakistan too Last time in March I found you guys take off Ertugral Ghaziiii serial from your media which honestly we really mean it I recommend please put Ertugral Ghazi serial back on all Turkish flights otherwise will starts to travel with different airlines cause they have all haram music on there flights The reason why we travel with you guys cause of your culture and history you guys are our beloved brothers and sisters I saw this serial like more than 100 times and now Netflix 🥵 I already planned for umrah in July 30 2023 inshaAllah will see if Ertugral ghaziii will back on your media otherwise October 2023’s travel plans will be changed and select other flights Jazak Allah Khair Muhammad Anwar UL Haq Canada

Payment Authourisation. Buying a ticket o line should not take so much effort. Portal gave me a lot of challenges that bordered on portal synchronization . I had to use 3 cards before I got a payment through. I hope one of my card payments debited will be refunded to me.

Super inaccessible for people with blindness. Please make your app more accessible to people with visual impairment

Impossible to book via the app because. It doesn’t allow you to type out your address details. I’m able to select my country of residence, but everything else simply won’t populate any text.

useless. to many errors , impossible to use

Terrible App. Has so many glitches and bugs. I can’t even properly get my flight reservation on my account for example.

Canada to Türkiye 30% off. Best Deal in the industry. Please keep this deal alive otherwise impossible for my family to travel.

They claim to have a free 24 hrs cancellation... By Free they mean they will charge you 300$ for cancellation! Be careful and think about it before booking with Turkish Airlines. Their cancellation is not free!

Not convinient. Menus are not working properly

Mr Oleg kanichtchev. Love it sometimes

The best airlines. Without question, bar none, the highest quality airlines available

Useless App. 3rd class Customer Service. Third class customer service. Checkin counter denied boarding as covid testing requirement to Pakistan changed from 72 hours to 48 hours. Turkish Airlines failed to provide any updates on this matter. Their App did not send any notifications nor displayed any changes. Their website is still showing 72 hours. Any other airline would have rebooked without extra charges. Turkish airlines was asking $2100 to rebook. Told them to cancel as they don't care about their customers. rebooked with Emirates and waiting for a refund from Turkish Airlines and I am told i will not get full refund. Never again I will travel with them again

Garbage service. The worst experience ever. Unfriendly staff that only care for you until you have bought the tickets and after that they don’t even bother serving you. The passenger sitting next to me kept sneezing with the mask off. I asked the staff on-board to ask the passenger to put the mask on. They just casually asked the passenger without enforcing the COVID protocol. The wet-sneezing-bio-chemical even landed on wrist with pinpoint laser precision. I got fed up and moved to an empty seat away from the sneezing-without-mask passenger. The staff spotted that and told me it’s against their policy since they want to track passengers for COVID. Never flying with the Turkish airlines again.

worst service in airline. Could not manage my booking through website, nor App. called their center and been put on hold for 30 minutes before they hang up on me and never call back. called the second day and when we got to payment it did not go through due to system error. never again on Turkish Airlines.

Worst customer service. Worst customer service experience

Broken application. A completely bad user experience. App doesn’t let you manage your booking at all, to change or cancel booking I must go to their support phone line, which is limited to landline only.. unbelievable..

Calendar import. I’ve noticed that flights added to calendar by app makes events in departure/arrival local time zone. For example I live in Canada but added flight details for passengers from Ukraine. So events in my calendar show ukrainian time zone instead my location time zone. I’ve tried to change settings in phone’s calendar (override on/off) but it still shows time according to airports in flight schedule.

Turkish Airlines is the Best airline in the world.. Turkish Airlines is the Best airline in the world. I thank the staff for their hospitality and patience.

Perfect Service. Perfect service.

Overall experience. Best affordable airlines

Wow! No need for an travel agent!. Such an easy app to use. Turkish Airline is already exceeding the expectations with their services. This app just make the entire travel so much more easier.

Very bad app. Nothing works in this app, shame of such a big company

Don’t pay extra for seat selection.. Highly recommended that please don’t pay extra for the seat selection, they don’t give the seats you payed for. I pay extra for the seat selection but they canceled it without notice. Now I got seats on a bit back, still not sure will be able to get the same seats or not. Whatever I selected second time. When I called them they said it’s system error. We can’t do anything. Disappointed.

Amazing Airline. Looks like other airline management are going in giving it 1 stars and writing negative comments😂 Turkish Airlines has close 400 aircrafts and all new, inflight is A-MA-ZING. Flew from Toronto and staff is the best there!

Ticket change. My flight from Toronto to Entebbe was changed to a later time,same day for operational reasons. I was charged 3 usd. How do you justify putting this fee on every passenger when it’s no fault of our own?

Difficult to use and doesn’t provide accurate info. I Difficult to use and doesn’t provide accurate info.I booked a Flight from Istanbul to Capadoccia to Kayseri Airport (ASR) using the mobile app on which I was logged in. After payment it gave me the option to get an invoice, which I opted for, but it asked for the ticket Number and nowhere in the process was the ti key number issues or communicated. I went back to my reservation and I I could see was the reservation Number and not the the ticket number. Also the website hangs up a lot rendering impossible to use

Can’t add miles. You can’t add miles that weren’t credited on Star Alliance flights, because the app doesn’t allow you to add your seat number - and as a result you can’t submit your request.

Turkish Airlines Got Wings. They ate

Garbage app. GARBAGE!!! , never works, always says technical issues, cant even book anything half the time, what kind of company that charges these Ridiculous prices not have a proper app that works.

Worst app I’ve ever seen. It’s the worst application I’ve ever seen. You cannot change or cancel your flight. There is always an error. If I cannot manage my flight online why do you even bother to make an application?

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Quite easy to use but crashes too frequently. The mobile app is quite easy to use and can handle most transactions from purchasing tickets, upgrades, changes etc. However it does crash frequently which can get frustrating after going thru all the “filling in all the passenger” details.

Extremely horrible experience. Terrible experience trying to complete my pay & fly ticket reservation. The agents at call center will not honor the promise of refunding the advance paid if i tried to complete the reservation through them. The website was not showing any button to pay and complete the hold the price (pay & fly) transaction. The app kept showing message check your internet connection when my wifi and signal bars were showing full strength and every other app was working.

Worst airline app I have ever used and poor security. Errors whenever I try to do anything on the app - logging in, managing bookings, checking-in, obtaining boarding passes… none of it works! Finally, the six digit numeric password is highly insecure! This type of password is unheard of in the modern era. Easily defeated by low skill brute force attacks. This security practice leads me to question the other security measures Turkish Airlines takes to protect its customers data. I will never store any credit card information with them.

Expected Better from Such a Renowned Airline. Very unreliable app from a reliable airline. While Turkish Airlines has always been a symbol of trust and quality in the air, their iPhone app doesn’t follow suit. I’ve encountered numerous glitches and bugs, including frozen screens and annoyingly frequent login requests. It’s surprising and disappointing to see such an esteemed airline release an app that lacks in performance and user experience. I hope they take this feedback seriously and work on much-needed improvements.

Basic functionality seems missing!!!. 1. Why do I need to enter E-Ticket number again and again to check flight status etc? 2. If I buy tickets from 3rd party, is there another app that I should use as this one doesn’t allow adding flights? 3. I’m trying to add companions but it’s not allowing me to add saying I should first delete at least one companion before I can add another. (how can I delete while it’s not allowing me to add? and to add, I need to delete one? chicken or egg, I’m confused)

Seat selection can not be done !!!. It’s a good app as I tried it , but also tried to select my seat from the available option after making my reservation , but the operation unfortunately can not be done & tells me try again later !! Hope fix this issue

Miles and smiles/ Journey. Hi, the application is very user friendly just it is not very smart! As never remembers the flight that has been purchased by others from some where or some place else and also can not be added to my flights lists!

WORST customer service. I had the WORST experience with paying for my reservation, I spent hours and hours and didn’t sleep all night because I was talking to customer service and they all kept giving me the same instructions that they’re not able to process the payment and I have to go to a sales office. With NO sleep I went to the nearest airport because that was the only one I could find near me… and no one was in the office!!! Now they’ve cancelled my booking and I have to pay an extra $100 because of THEIR mistake.

Website works better. I don’t typically have issues figuring out an app but I struggled with this one. There was no way to save my flight even if I was logged in so each time I had to find my email and get my reservation number. It was easier to just work on their website

Please improve defaults on site. Once the passenger states that they are from a country, that should come up as the default for where they live, etc, without having to scroll through 192 countries. Also, if the flight is from one country to another, those two could appear in the list as first choices. The site is good but could be excellent with a bit of UX tuning.

Bad app and Cust service. I need to change my international flight and every time I tried on the mobile phone app it froze up so I called customer service and they told me no flights were available for the day I wanted which I thought was ridiculous because there were tons of flights scheduled. I hung up and went on my PC and was able to book the flight as I wanted. Why there is a difference between their customer service phone support, mobile phone app, and web-based reservations escapes me.

Classy, top service for affordable prices. Been flying with Turkish Airlines for years, to and from Türkiye, I can’t help but loving them for the great service they provide and the high standards the hold, let alone affordable price. Go with Turkish Airlines, you won’t regret it.

Extremely unhappy with services. I purchased my tickets back in April and was never informed about that I’ll be waitlisted on my departure flight. I have a surgery scheduled and I need to leave on the chosen date. I am traveling with my family and now we’re stuck not knowing if we’ll get on the flight or not. I paid close to $10k and we’re left in uncertainty. Customer service is no help either. I contacted them many times and I get different answer every time with no solution to my problem.

How can I give it any stars if…. a) my flight did not appear on the app without me contacting customer service to tell them of the issue, which took a good amount of time and frustration b) once my flight did appear on the app, and I went to check in at the appropriate time, I got through the seat selection process, and it kept telling me there was a technical error— so I could not check in for the flight 2 key fails

One dimensional hangs frequently not user friendly. Trying to book a flight for two passengers. Adding passenger is a pain. The interface keeps freezing. Not user friendly. Website is even worst trued their 4 tines got vague error every time without explanation of WHY I am Unable to book and confirm the flight. Turkish - you can do better!! Invest in your app and website that is where the world is headed or you will become obsolete

The app is not working. When I open the app I got a pop up message that I have to approve the GDPR and KVKK permission on my profile. I pressed OK then I got another message that I have to confirm my membership number via email. I did confirm it. Then they asked me to update my profile. I added all the info, but then I got an error message that my membership number is invalid even though it is entered correctly. I also don’t have the option to change the membership number

I will never fly with them again. 1) the app is terrible. It’s nearly impossible to do anything that you think you should be able to do. For example, checking in. I tried multiple times to check into my flight and nothing worked. 2) customer service is terrible. It’s very difficult to find their customer service number on the app. Calling them is near pointless. 3) they LOVE to cancel flights without warning you and expect you to figure out how to make your other flights because those of course are still going. Oh, they reschedule often as well.

Fix you app and website!. This is a horrible app. Their website is just as bad. I get so frustrated every time I need to use it. It is impossible to look up the flights half of the times. They need to invest in fixing this thing. It has been like that for years, and it is not getting better. If they can’t provide decent service during booking how can they provide good service during the flights? Fix your stuff!!!!

Seat assignment. Bought a ticket on Turkish airline through my CC travel points. When I attempted to choose seats they required an additional payments for those seats!!!! Called TA customer service, the agent advised me to fill a feedback form and include my complaints, but still I had to pay extra for my economy seats. Preposterous!!!!

Regrettable decline of Turkish Airlines. I have been flying frequently with summer with Turkish Airlines . It has been systematically terrible experience , bad service , poor management , incompetent staff, constantly problems with online services , problems with payment , delays . By all means I am trying to avoid now Turkish airlines as it has become so bad including when I fly business class. What on earth happened to you ? Has the company been sold to another owner or what ? How could he become so bad after being one of the best?

Improvement. There is definitely room for improvement in your app. When I try to book a flight, they do not allow me to book a flight.

Terrible Flight Experience. Recently flow from Istanbul to SFO on Turkish Airlines. Had to land in Berlin due to a sick passenger and got delayed by more than 3 hours. Only a single meal was served during the 13 hour flight, they had the opportunity to serve the second meal but not to do so. There was no issue with weathering or turbulence. Then had to wait for over 2 hours for my checked luggage and left the airport at about 9:30 pm instead of 5 pm. The staff was rude on the plane and this one guy kept yelling in my ears to other passengers to put their seat belts on. Certainly do not recommend this airline to anyone!

Useless for Awards Bookings?. The app doesn’t show award availability as shown on website. And neither the website or the app match what agents can see. Unfortunately you MUST call to make award reservation if you are not one of the passengers. And they consistently cannot see flights that could be booked on the website. Oh, I confirmed availability by phone before transferring points. Then magically agents can’t find seats (that the website and partner airlines show as available )

Worst customer service ever. I am a Business class passenger/ and this has been the worst customer service nightmare to retrieve my credit/ the agents were rude, had poor knowledge, unhelpful, and I have waited for 3 weeks… and still no help…. I am a doctor and I feel I need to see a doctor now after the awful experience I have had. I now only will fly Turkish if I have no other choice. I am a world traveler/ and ALL other airlines have better customer service. 😩

Hit or miss. The website as well as the app are very spotty. Sometimes you can spend hours trying to book a ticket, add any additional services or pay for anything. Constant errors, delays, freezing. I m sure for the amount money they charge they can hire a better developers to eliminate these issues.

Horrible app. The app is so bad, I had to try purchase tickets at least 6-7 times. If there were other alternatives in my planned route, would consider buying ticket from them, 100%. By the time i was able to purchase the tickets, the price went up at least $60 for my choice of ticket, not beacuse I don’t know how to use the technology, but because this app doesn’t let you know what is wrong. 3 out 5 the app doesn’t work. Will be waiting the better alternative to come so I ditch you guys.

Please fly anything other than Turkish Airlines. The worst customer service I have experienced in over 25 years of flying all over the world. Unhelpful and rude staff who will send you from one counter to another to resolve an issue just to waste your time, money, and energy with no resolution in the end. Their crew has left a sour taste to my entire vacation in Turkey. Simply reading their reviews on Skytrax will make it clear, please pick a more expensive or longer flight just to save yourself from their bitter customer service. I will never fly with them again.

It’s getting better but still very troublesome.. I’m a Chinese citizen residing in Finland traveling to Istanbul from Helsinki. When I try to check in online, I uploaded all the documents yet I still can’t be issued a boarding pass. This is indeed what I expect since the staff needs to check my visa and my EU Residence Permit and whatnot. But I just hope that the app could tell users what’s wrong or why you can’t be issued a boarding pass, instead of when you click on the “Boarding Pass” button, nothing happens.

Very convenient time saving and efficient. This application saves time significantly, if you compare it with the previous option, which was a phone call and you had to wait at least 20 minutes and conversation took at least the same amount of time. I’m glad I downloaded it.

Very buggy. - Doesn’t save my reservation even when I check the box to “Save Flight to Device” - Check in doesn’t work because “information is missing or incorrect” despite everything being 100% correct and filled. - the app doesn’t seem well designed since some elements are outside the dimensions of the screen and are inaccessible I have yet to experience an airline app that is top notch and Turkish Airlines is easily one of the worst among the popular ones.

App works 50% of the time. The app most of time tells me that the transaction I am trying to do is unavailable or that there is a technical error. Many times I can perform the tasks on the website but not on the app. Also it is very easy to erase all work done on the app having to start all over again. Also it asks for my information so many times when it obviously already knows my reservation information. Overall instead of saving me time it wastes my time.

Not respecting passengers. I have used Turkish Airlines few times . There cabin crew and boarding staff are not respecting passengers . They show to have quality service but in reality they are immoral and pay zero attention to customers . I have experienced this myself and also recently I saw a published video on social media that shows how badly a customer treated by boarding staff . He even starts to beat the customer . In addition, recently this airline is supporting military incursion and assault while many civilians got killed by the Turkish government during this process . Therefore, I have decided to not use their service anymore.

Extremely unreliable. As a US customer I was unable to change the currency from euros to dollars, and was unable to complete my transactions to purchase seats despite trying to use multiple credit/debit cards. Same issue occurred on their website and through their help desk. I love flying Turkish but the app/website are very frustrating to deal with. Also, not sure why you need to enter your e ticket number and name multiple times throughout the process.

My Experience with Turkish Airlines. As a frequent flyer and a dedicated customer it always amazes me as how easy and friendly is to book flight at the site. Also flying experience wit TA is unmatched by any other airlines. Thank You and keep up the good work.

Foreign Credit card issue. Can’t use my credit card online. Since the address section is not properly activated. The credit card address section cannot be filled. Therefore, online purchase is not possible. I had to call to purchase a ticket and they charged me extra for that service. Please complete the CC templates to function properly. Thank you..

App has one technical issue after another !. By far this airline app is the worst . Every day it has technical issues. - cannot find your saved confirmed reservations - cannot accept your check in details for your next flight after accepting them for your first flight - sitting in Kayseri airport and cannot connect to the app and it cannot find my flight due technical issues even after I checked in my luggage - managing confirmed reservations and saving them to the device it fails to show me the details PLEASE look at the United app it’s by far the best airline app out there to figure out what needs to be fixed on the Turkish Airline app. Maybe if you tried to sell the traveler less stuff and focus on what the traveler needs in an airline app it could get to maybe 3-4 stars. Right now this app is a solid 1 star.

Online Check-In is a disaster. I have been trying to check my parents in using the app so that they can use their smart phones for the boarding pass. Turkish Airlines, take your time and review the apps offered by other major airlines and see how to do it RIGHT. We had to head to the good old kiosk for the paper copies. If you claim to be the best airline in Europe, pay attention to these details !!! I will say the look and feel is very good.

6 Digit Numeric Passwords only?. You signup on their webpage, enter your desired password which CAN be alphanumeric. Then try signing back in to your Miles&Smiles account on this App. You can only enter Numeric Digits. Also why multiple options for User ID; Email, Account#, Phone# or Airline ID#??? But, you can’t have but one 6 digit password. By the way, you cannot recover and reset your password either. They email you a link to guess what? Back to your sign-in page where you can’t sign-in because you must have only a 6 digit password which they don’t tell you at signup or restrict you from creating a password you cannot later use. What a joke. If you really need online access you must call their live people or go talk to them about your problem with their account passwords. You guys need to hire someone with some expertise who can really make this idea work for you. Otherwise I’m going elsewhere.

Awkward app. The check in process is not great if you booked the flight with a third party vendor. You have to enter the long e-ticket number twice instead of the shorterTurkish Air reservation number. Also seemed to find a glitch. Initially couldn’t check in because one passenger had a “ special needs” designation and a few hours later this message disappeared and we were able to check in.

Feed back. I am always pleased to use Turkish airline. Please keep up the same stander. You have an amazing customer service. Thank you for your hard work to make our trips fun and more fun to come back to the same place again. Manale Elbouhmidi

Horrible site to buy student ticket, typical scam. I wanted to buy two student ticket and an adult, I was not allowed to make the purchase in a single transaction. Website requires verification for the students and complicated process and takes time to verify. It is a disaster; how come such a respectable company fails with these simple services. I am sure soon other airlines will offer same or similar rates with THY then I will twice reconsider flying with THY. (By the way, I know you will come up with an excuse).

The worst airline.. not recommended. How does this app get a 4-star review? It has a lot of bad reviews and is not user-friendly. Still choosing to fly Turkish airline and much worse happens.. They lost my baggage and had no help from them. Not update me on the whereabouts of my baggage even though I gave them my number to contact me when they said they would deliver my baggage the next day. Now it's 7 days and I am stranded because of this. I missed my business meetings in others States because I'm stuck waiting for it.

Just keep yourself away from this apps and airline. It was good before new airport open. now its horrible the care just about money and how they take it from you. I can say, Its the worst and worst airline and service in word. New building not build civilization! Civilizations built by the human morality .. when the workers do not respect the humanity and the people traveling thats mean its noting. In airport everywhere everybody deal with tavelar not wellcoming but treat people as animal the system always down and doesn’t work and it the customer service not help for all. They speak just Turkish with no-friendly manor, so it’s so horrible

My Experience. Been flying on Turkish Airlines for the past 10 years. Before that i used to fly on Lufthansa & Austrian Airlines. Turkish airlines is way above them with service, more frequent flights & the best connection award winning Istanbul International airport. My favorite airlines is Turkish..

World class airline. For price and quality Turkish airlines is the best. I have traveled extensively over the past decades and I have found only one airline that provides first class attention, service and courtesy to all passengers. It is my go to airline. I have great confidence in its safety and administrative excellence. I am thrilled that they now offer a direct non-stop flight from Washington, DC to Istanbul. Their VIP lounges are pretty neat as well.

Great airlines horrible app. I really had great experience every time I fly with TK. My issue is with their application. Aren’t we rating here the application ?if so everything is wrong with the application. Just horrible, doesn’t function, doesn’t able to see if there is 2 seats available without giving all your PII. And wola ! You passed all steps no way you can sit with your wife! Check in not even need to talk about it. Their flight service is always good not great but good. Application, they need to make it more user friendly and stop collecting everything click on it.

Turkish Air App. This app is more difficult to use than any of the more than 15 Airlines apps I have on my phone. The inability to choose seats booked with points on other Airlines is virtually impossible. The call center help is just as bad. Although I currently have 4 flights booked, I am tempted to use others airlines for the four flights I intend to book simply because of the time I have spent attempting to choose seats and see my reservations.

So much better then the website. The website was not able to recognize my member number or any of the information I entered so I downloaded the app. This is so much more seamless and easy to use!

App keeps crushing. I own an iPad 12 pro and every time I tried to open it or navigate through option it crushes . Try to fix it. I also wished if they can add an option where I can update my mileage, many trips I took on Turkish airline that I couldn’t add my mileage.

Easy to change. I wanted to change the date, and was very easy to find options, it provided difference and I was able to compete the change via mobile phone. Easy and convenient.