In The Style App Reviews

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Please update US version. This app needs to have the size and currency in USD like the website version. Also, would like tracking numbers for shipments. I use the app to browse then have to go to the US site to order.

Delivery is super slow. The delivery took a full month…so painful.

Never received my order. I ordered my package back in April and never received it. I’ve sent in several request to be contacted about my order and never received a message. At this point I just want a refund I will never order from this site ever again.

No US currency. Can we please have US Currency :(

Currency Fail. Decided to download the app again after a year of deleting since browser on line read 🇺🇸United States🇺🇸 figured by now this would be fixed….but NO🤷🏻‍♀️ bye again!!!!

Worst customer service ever!. Customer service has been so bad especially for returns that I will no longer purchase ITS. The quality of the clothing has also, for some items, been evidently cheap and not tailored. I am stuck in a never ending email correspondence with incompetent return customer service reps and eventually never get their money back after needing to send tracking numbers, photos of proof of multiple things, name of clothing items, order numbers. You can’t simply process a return and eventually get the refund.

Just because. Just because you go on the US website doesn’t mean you’re getting it from the US. You get it from the UK it takes FOREVER and it’s whatever size they feel like throwing in the box / package . It’s not even the equivalent to the US sizing . Good luck getting through to customer service .

App doesn’t work. App doesn’t work for US customers

Review. The apps pretty good sometimes it glitches when I’m checking out but other than that :)

Delivery terrible for international orders. I live aboard and have no stopped ordering from in the style as I have only ever received one package and I had to track it down to a random delivery hub. All the other orders I have made have been returned. I order from many companies in the UK and don’t have an issue but ITS are rubbish so I won’t order from them again!

🇺🇸 UNITED STATES. There is a 🇺🇸UNITED STATES 🇺🇸 currency on the browsers, online..so I decided to download the app..it’s okay..but there is not a currency for anyone in the United States to us 🤷🏼‍♀️ However, after seeing I’m not the only (who has reported this issue months ago and it’s still not changed) say this app/site may not be the best option for someone to shop from ...I’ll be deleting this app. Customer service hasn’t even replied to ANYONE’S review!!! Cute stuff, but I’d rather take a chance ordering from Wish. ✌🏼

Deleted. No U.S. currency option. Don’t need if I can just go to the website. Useless app for United States customers.

Website is trash. This website is literally garbage. I have a smart phone and I use the app and use the save my own feature. I’m am a shopper and every single time it never remembers my pw. I have a few pw so I can’t remember them all. That why I trust the apps to do that. It just stinks!

Worst app ever. Scammers, Don’t trust them , I bought an adorable shirt Iv been looking everywhere for and after it being late it was also the wrong item. And on top of that I could not get an exchange because what I ordered way before anyone else was out of stock. And they said there’s nothing they can do to helping , waste of your time and money and there no trustworthy and I never write reviews on anything but this was just unacceptable of them to do to me.

Does not support US currency. I love the look of the app, but unfortunately I can’t make any purchases because I cannot adjust currency based on country of residence the way I can on the website, so my bank is blocking my transactions. Extremely disappointed given that I downloaded the app to specifically purchase pieces that were launched exclusively on the app.

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Issues. Crashes often, doesn’t allow you to shop in Canadian dollars, and have had so many issues trying to order things. My order is taken, and my money, and a couple days later received an email that half my order is out of stock. When I buy a two piece...it’s to wear as a two piece.

Best ever. Been shopping here since day 1 as Charlotte is a style icon. So your Welsh girl living in Canada and the States is reppin you hard and Giving you props where needed. Clothes are super trendy big at affordable prices! All we need now is expedited shipping to North America!!

they charged me 945$ and didn’t refund me. I placed an order for $315CAD on Nov.21st but my card got declined. When I checked my bank account, I was charged $315 THREE TIMES for a total of $945CAD. It’s been over a week now and despite my emails, DM’s, comments and the website chat box- I’ve had no luck in receiving back my funds. They told me that my card wasn’t charged and that the money hasn’t actually left my account. It’s just pending but I’ll see it in my account in a few days. After calling my bank, they said that InTheStyle actually did process the payment and did receive the full funds. My only option was to try and get the consumer to cancel and refund me the transaction, or report it as fraud with my bank. This was the worst experience I’ve ever had, and the customer support team were the least helpful I’ve ever experienced. 945$CAD is a lot for some, and for me, it was the difference in making my rent payment. Beware when shopping.

App not working. Been trying to purchase a new launch (which is only available for purchase on the app) and app keeps crashing. Been trying for one hour.

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