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looktostars - Never A Bird When You Need One
Bird is fine when you find one that works. I walk to work in DC from 17th and R NW in to L and 15th NW. this is a fairly major route for people walk to work in the AM, and home in the PM. There are never any Bird’s along this route, because of it being a major walking commuter route to downtown. And when there is a random Bird along that route, it is either out of juice or off-lime due to damage. I am sure it is a never ending struggle to keep repositioning Birds around a city. That said, it would be nice if there were more of them on 17th between U Street NW and Mass Ave NW at the other end for the morning commute. And those that are there are working / have juice to be operable. I keep looking at other people riding Birds and wonder to myself, where the hell did the fund theirs? And where did they find one that works. In closing, full disclosure: I did just rented one at about 7:45 pm, with no problem. Had a nice ride. However that is the exception in my experience, and not the norm.
Mrs.Ruffcorn - Don’t work for this company
I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.
Magne333 - Update charger experience seriously needed
This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.
the-calm-soul - Evil Corp
I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.
Kismetqueen - Disappointed Charger - Lack of Support
I really love BIRD’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a BIRD Charger - I honestly believe it would benefit BIRD to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble...
My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my BIRD app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE bird - but the scanned bird would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the Bird App went from a viable form of income to a complete waste of time. So disappointing...
Dread2U - Failed lock attempt; no customer service response
Finished a ride in Paris. Attempted to lock my scooter... and the lock procedure hung and did nothing. The scooter was still active so I couldn’t walk away. Attempted to contact Bird opened a chat with an auto-response that someone would be with me shortly, but nobody ever joined the chat. Finally got 4 notices in a row that my connection was bad and I should check both my internet and Bluetooth... but internet was working for my other apps (Lime and Voi both showed nearby scooters when I tested and my wife texted back when I msg that I would be late because of Bird). The app had completely hung in the lock procedure. I couldn’t stop it or restart it. Could only watch it think about maybe locking my scooter. After maybe 9 minutes, it finally gave up, told me to check my internet connection (again) and left my scooter open. I tried to lock again and this time it worked normally. Then the bill showed up saying they were charging me for the full usage time including the extra 10 minutes of non-use that it forced me to spend stand on a sidewalk. No customer service response whatsoever to my request for a 10 minute refund. Very dissatisfied with Bird at this point.
Listen to this, trust me. - Community service.
Bird does more than rent customers scooters out, they help people out. Offer discount program for commuters. Customers service is over the standard reputable, they respond as fast as they can and that’s not an hour or so. It’s under 30 mins or less. Average for me it’s 3-7 minute they respond with concern, check to make sure I’m ok, offer what they can do for me. Beyond corporation metaphor image, they take humanity actions. They help out. Scooters always get maintained, spite of sour lime, I have almost gotten run over by cars and bus few times, almost crash into wall because lime is behind with maintenance. I am proud of their company spread across the world. But maintenance here in America....I don’t know. I never had problem with bird. I wonder why I love birds now? Sign up with bird. You won’t regret it. Make sure you got something in your pocket and they will provide you excellent service you need.
tjdp01 - Need to get much better at public access-ability and safety
The experience of riding a bird scooter is very fun but there are some things that the company is being very irresponsible about. Very recently they removed the feature allowing you to report bird scooters that are strewn into the sidewalks, bike paths, and even the streets. People who repeatedly do that should have their privileges temporarily revoked so that you are required to park them thoughtfully. Some people take issue with the fact that nobody actually wears a helmet, or the fact that you have to ride in the street even though on a scooter you can’t use hand turn signals, or the fact that kids are using them, or the fact that loads of people ride double. There’s other safety concerns that are harder to solve, but if bird is removing the ability to report bad parking, then they are not working to solve the nuisance that they’ve created with birds on sidewalks, or sticking out of medians into the street, or strewn across the busy bike paths. My neighbor uses a wheelchair and has to kick these fallen scooters out of her way just to use the side walk. Bird can do way better. That’s what tech is for right? solving problems. Bird should solve this problem.
olwangadang - Unscrupulous company
I’m 40, live downtown and am a full time paramedic. I just wanted some extra $$ without being coughed on. I’m honest and I’ve never been reprimanded at a job. But I was fired from Bird as a charger on trumped up lies because after several weeks of charging I found I was only being partially paid for certain birds and flat out not being paid at all despite following all of their rules. I wrote a long letter with details and called out their practices as unacceptable. Two days later I was told I was terminated without appeal. I’m not eligible to ride even..took them weeks to pay, days to respond to queries..the app functioned great most f the time but when it didn’t it was a nightmare. If GPS is off a normal drop off of a couple minutes turns into 30..birds at my home that were properly scanned suddenly alarmed and I had to recapture them. Not once but twice other fellow chargers were on my doorstep looking for birds. They showed up on their maps as uncaptured but were sitting in my tasks. Company just doesn’t care and everyone I knows now knows my experience. It’s all kind of sad because when it worked it was great and the dream of it all is grand but it’s just..failing.
angelmetal - I wish I can give negative stars for this garbage app
I don’t enjoy the ride. Wherever it shows me there’s a scooter there isn’t. The app never works. My camera doesn’t work ONLY ON BIRD. I uninstalled the app and logged back in and still it doesn’t work. Wherever it shows there is a bird to charge, only 25% of the time it’s there. And I’m talking about the easy ones to find. Everything about this app is trash. Their customer service never replies and is just nonexistent. I spent 20 minutes walking in 120 degree heat and NOT ONE OF THE SIX locations that showed there was a scooter was actually there. Not even on the same block OR the next block. The map never gets updated. The navigation on the map is also garbage and backwards. I spent over two hours driving to every location where there is a Bird. After one hour I gave up on the hard one. And even the green ones that are 5 dollars aren’t where the map shows. Bird is the worst and most garbage app I’ve ever downloaded in my life. You lost a customer, Bird. I hate this app. It’s not worth the wasted time, gas money and frustration. Do yourselves a favor and save your effort and time. Don’t download this garbage app.
Vulpas - Great pricing, even when you mess up
So first off, I’ve had around 20 rides and loved all but one (the scooter was damaged but you can report things like that easily in the app). It’s FAST, FUN, and so convenient! Best of all? The price. Phenomenally low costs, I joy-rode around a park with my mother one day for over an hour, and we each paid less than $9. That system was put to the test today when I took an emergency Bird and made it to my meeting just in time—naturally, I forgot to lock it and presumably left the meter running so to speak. I realized this an hour later and checked the app ready to be disappointed, but it recognized that 40 of the minutes it had been unlocked were spent immobile and I was only charged for the time I actually used it. Incredible system!! It’s how things should be, but how they so rarely are; keep it up Bird, and don’t mind the bad press, you are loved.
Absuwjwsush - A Bird Charger’s Review
This is a fun side gig, and I love riding the scooters. The app is fast on iOS 12 and it seems like this has really good potential! However:
People are straight up stealing them. Just 2 days ago I saw a delivery kid with a U-lock on the bird he was using. People are hoarding them on private property and using them like personal scooters, which makes collecting them to charge really hard or almost impossible. Or, maybe they’re hoarding them to wait until they lose battery to get a higher price for charging them? Either way....I think you all should figure out a way to combat this. Maybe do what the grocery stores do and lock the wheels outside a certain radius or after a certain time. OR maybe impose fines for keeping a bird past a certain time once unlocked, or make the alarms a lot louder. This would make things a lot easier for you and us!
HarpMeister - The Time Has Come
I see a lot of people are actually reviewing the service and not just the app. So, I will do the same. The app itself, is fine. I have no issues with it. It finds the scooters, unlocks or locks them.. payment can be a CC or Apple Pay, which is a big plus for me.
The scooters are great. They are better than the Santa Monica or LA bikes. Cheaper and you don’t have to find a frigging docking station to leave them at. In Venice. / Santa Monica, the scooters go where I go. And find them where I am.
The only criticism I might offer, is that that folks who are being paid to charge them ( you can make $5.00 per battery) leave the units active In their garage or even in their car. So using the app, I find myself standing in front of a locked garage or at
Someone’s van with 3 or 4 scooters inside. I
z2m3^4 - Be aware of Price Discrimination
Be careful of being overcharged! A friend and I took a leisure ride around the city. It was my first time and I put in all my information but didn’t notice that Bird was charging me more than double what they charged my friend even though our birds were side by side and we went the exact distance and there were lots of unused birds all over the place. I emailed and asked about the price discrimination and was told something to the effect of we understand your concern and we are in the process of improving our fleet. I emailed them back showing them I was being charged $.35 a minute while Lime was only charging me $.15 a minute at the same time and from the same location, and why should I be singled out to carry the weight of repairing their fleet. In my opinion it was not good customer service and I have not heard back from them. I regret my ride with Bird as it cost me $20+ which it took all the joy out of the ride. All that to say I plan off loading the app as soon as I use up my credit and going with lime who only shows the $.15 a min.
Of Monsters and Cats - Worst Scooter App (in Portland)
I have used all the other scooter companies in Portland without any problems, but not Bird. Bird has several problems that prevented me from using any of their scooters and they all stem from the fact that they require a driver’s license to be scanned into the app. Firstly, there is no option to do this before trying to rent a scooter, which means that you’re left standing on the sidewalk trying to scan your driver’s license into the app. The moment when renting a scooter is usually one where I’m short on time, so this also becomes very inconvenient. Secondly, the driver license scanner did not work - meaning I had to enter information manually. Thirdly, after entering the license information, I was not able to submit it on multiple occasions due to a “network” error, even though I had a good cell signal and unlimited data on my cell plan. Finally, none of the other companies require important personal information such as a driver’s license to be submitted to the app, which makes Bird seem to require additional info for no discernible reason.
Truths96 - Pricing
1) Does not properly disclose pricing on app. Under payment screen it states...”$1 to start, $0.15 per minute plus tax”. Time charge is displayed. There is no disclosure of distance rate or price. Our final charges were $0.27 per minutes not $0.15 per minute, which I find deceiving.
2) when setting up app, it asks what dollar amount we want to start with. It fails to ask if we, as the customer, agree to the continual charges on card. Or it also fails to disclose to customers that credit card will continually be charged. Currently this option can be unselected under payment tab.
3) miles are not properly disclosed. There is either a glitch in the system or with the scooters. We were a group of 7 (phones/riders) who followed each other to the same destinations. App showed same destinations with different miles recorded. Again be a glitch or a way to charge customers more on distance.
4) The ride was enjoyably fun! Scooters had speed and the breaking system worked well. No complaints about scooters.
heyitsmorgan - Safety Issue
I won’t ride a Bird again until the issue I just encountered is fixed in the app. I got onto a scooter that was broken (wouldn’t stop accelerating) and had to jump off of it to avoid a more serious crash. I escaped with just a bruised ankle, but my first thought was obviously that the next person to come along could be hurt even worse. Because the ride only lasted a few seconds, Bird “cancelled” it and didn’t charge me. That’s a great customer friendly feature, but I had no way to rate the ride and report the dangerous scooter. I called support and got no answer. So I sent them a message through the app, but that hasn’t been answered yet. In the time that’s passed, anyone could have come by and started a ride on the same scooter that I’d just been injured on. The app needs to provide an immediate way for riders to take broken or dangerous scooters offline, even when rides are too short to rate, or there is a risk of multiple riders being hurt. I imagine rides on broken scooters tend to be short, so this is a big oversight!
DJ AMK - I want my money back and fix your scooters
I am a transfer student from Dubai and don’t have a personal mode of transport and resort to other means of transport. I found the system of electric scooters offered by Bird and other companies to be cost-effective and fun. And the fact that it helps me engage in conversation with people as I meet them on streets while asking for directions and enjoying the view is refreshing.
Coming to the point: I took a 20 dollar package and was disappointed EVERY time I rode on of Bird’s scooters. Either the brake doesn’t work, the throttle is stuck or doesn’t retract or the scooter is noisy and squeaky (feels like it’s going to break any moment) or it is slow and sometimes I end up having to push the scooter myself. Not complaining about pushing the scooter, it is good exercise, but that’s not what I’m paying for.
I unfortunately cannot use other company’s services until I finish the package I brought. Won’t be renewing the service package nor will be using this service again. Thoroughly disappointed.
MDDiegoBello - Suggestion
As someone who rides around sometimes with a charger for this company, I suggest you guys implement fines for bad parking. I live in Atlanta and there are a bunch of scooters parked inside parking garages and in residential buildings. It becomes a nightmare to go around looking for birds when they are at someone’s apartment or inside a building because she doesn’t trespass so she wastes time and gas driving around to find herself looking at a building and contemplating why do people park inside. Add fee for bad parking, make people park in the streets. In that way, you don’t take the chance of losing the scooter, easier for chargers to pick it up and have it ready in the morning 100% charged and also report more damaged scooters so the customers don’t pay for damaged scooters. As a customer that I am, I’m very happy with Bird!!!
YardieBrooklyn - Hated it
This app will let you put any card information on ring or right instead of it determining that’s not correct try again like how Uber detects it lets you just enter whatever then it doesn’t even give you the option to delete the information you have to contact customer service who has me waiting for longer then 10 minutes all the while I’m standing in the sun pregnant then it’s 10 scooters in the red zone and one all the way down to the block not in the red zone like that’s so irritating to find a scooter you can actually ride then the free ride never showed up what a waste of 30 minutes in the baking sun I deleted the app I’m over it what a horrible experience NEVER AGAIN.
Goldvguufdhi - Birds don’t even work sometimes
I’ve only bought a bird twice. The first time it worked fine. The second time, it was 8:30 pm and 30 degrees outside and I needed to take a bird 0.75 miles to my car. As soon as I activated it, I realized the motor didn’t work and I had to use it like a regular scooter all the way to my car in the freezing cold weather. I’ve ridden them before so I knew I was working it right too. And on top of that I was sick (which is why I choose to take a bird in the first place). After going half way, I had to cross a busy intersection so I tried to hit the brakes to slow down. The brakes didn’t work either. I had to physically jump off and start running besides it to slow it down before I hit the intersection. Overall, very disappointed by the experience and I’ve been trying to reach out and get a refund for $1.75 because I would’ve been better off walking and I couldn’t get anyone to help me with that. Definitely not going to try birds again for a while.
Ldevo - Did not work for me
I do not normally write reviews unless I was either blown away or disappointed in a product. I see the app has a 4.9 average rating, so maybe it was just my experience. I had to report to San Diego for two weeks for active duty orders, so a group of us all downloaded the app to get around easier. However, when we would go to park, my associates were able to park without issue. It would not let me park (even though 5 other birds were able to) and repeatedly caused me to have to move again and again to find a “better spot.” I also had several times where I would start the ride and the timer would start, but it would state there was an error and to try again. Repeatedly. This was during full bar coverage with Verizon LTE as well and no other app issues. Bird did refund me a small amount for one failed ride, but it wasn’t enough to restore my faith in the app. Fun to ride and I wanted to love it, but too many connectivity issues for me, sadly.
Josh0919 - Scamming for different rates for different users
My husband and I were on a ride back home and decided to try bird for the first time. Looking at the price online we thought it would be a good option since we live 3 miles away from downtown Austin. We decided to download the bird app for the first time of which we both activated with scooters right next to each other to go home. Later we found out that I was charged double the price as my husband as the unlock fee was one dollar but my cost per minute was $.35 instead of my husband‘s fee of $.15. I wrote customer service to out what was the issue and was told that my payment window on my bird app was updated to the most current price. I will not be using bird ever again as this was a horrible customer experience and even though my husband was charged a lesser amount he has also decided to diss activate the app and only use a deer scooter companies who are transparent with their pricing and provide good customer service.
I don't care about my username - Use Lime Scooters When You Can
Tried to set up an account last night, only to be met with error message after error message telling me to “update my payment method”. Found a Lime Scooter nearby and set up an account and it worked in less than a minute. Unfortunately, there are very few Limes around me, or I would use them exclusively. I created multiple accounts, and have still been met with the same error message. Contacted customer support only to be treated like a child and asked questions like “do you have the latest version of the app” or “have you tried restarting”. The issue is very clearly with the app itself, but they refuse to listen or hear your side of the story and instead provide generic troubleshooting suggestions. An all around horrendous experience. I can’t even remove the card from my account in order to start over. So basically I’m just unable to ride bird scooters because their app/customer support team are not helpful at all.
Marlones - False advertising
I had a mixed experience with them.
The good: First scooter I found worked perfectly and it took me on a 1.2 mile ride flawlessly. There was a tutorial, and I felt very safe in terms of how to use it, and the tutorial does a pretty good job in showing you how to do everything. Very nice in that aspect. Scooter was in good condition and it was easy to start and finish (park).
The bad: they say it’s $1 to start and then $0.15 per minute. My ride was 1.2 miles, in 16 minutes. So the math goes: $1 to start, plus $2.4 for the 16 minutes.
If the taxes were 20%, that would be $0.78 and so my generous estimate would be $4.18 for the ride. Except they charged me almost $8. That’s not fair. It’s actually false advertising and they should be punished for doing that. As a first timer, they did not impress me, and didn’t stick to their word either. The result is a 2-star rating, unfortunately. That’s actually generous after their false advertising.
dissappointed bird charger - Terminated me for NO REASON still have SCOOTERS in our possession
My boyfriend and I collected scooters it was fine until the app would freeze every single time we even opened it. One day the app just took 2 of the scooters we had captured from our task list, we tried contacting them soo many times and they NEVER responded. The next day the messages we had written to ask them about the problems we were having, were no longer there. They DELETED all the conversations; yet we still had/have these scooters at home. NO ANSWER. My boyfriend went to pick up scooters and the app logged him out and said he was no longer elegible to use the bird app. They terminated his account without even letting him know. The 2 scooters are still in our possessions. NO ONE GIVES US ANSWERS. That was just a waste of our time and his gas. Scooters remain in our home because we did CAPTURE them Until they TERMINATED his account. You guys should AT LEAST pay us our $12 and then terminate us
Felipe Gonzalez 99 - Great concept. Badly implemented
The concept is great. Out of the ten times I tried to use it I have only been able to do it once. Not going to lie it is a great.
Today was the wort day for them. I took a scooter they charged me and everything but then the scooter didn't work. And guess what? I did not get my money back. Their customer service never replies. In the afternoon I went searching for a scooter to take me back home. I walked to the nearest one and it said it was damaged. Then I walked a block further to the next scooter and it said it had no connectivity (this happens VERY frequently). Then I walked about 4 blocks towards a place which showed that two were parked. When I got there, surprisingly there were none. I gave it a last chance and searched for another one that was nearby but it wasn't there as well. By the time I got home walking I had walked about twice the distance I had to walk all due to the unreliable birds. Very unsatisfied by this app and service.
AmberMa3 - What Customer Service?
I submitted help requests because for some reason after uninstalling/reinstalling the app, it will not allow me to ride or charge anymore. Each one of the tickets I’ve submitted have been closed out without any response. The app doesn’t allow me to ride or charge anymore. If my account has been terminated, you’d HOPE they’d have the decency to explain WHY. However, since I have not once violated any terms of service on either the rider or charger end, it doesn’t make sense why they’d decide to terminate my account. After looking online, it seems I’m not the first person this has happened to, it’s a frequent occurrence with this company. Looking at the app (and my email), it seems each of the 8 emails/messages I’ve sent have been closed it without any reply. Terrible customer service and terrible way to do business. I’ve been letting everyone know how ridiculous my entire experience with them lately has been.
Shainalynnfggytvv - They do not refund for broken scooters
The scooters are fun but I've had much better customer service from all other scooter apps. I tried to rent a bird but realized the wheel was completely jammed and the scooter wouldn't start. Bird charged me for the ride despite me locking it within 20 seconds and the scooter not moving at all. After reporting the issue to Bird I expected a refund instead I was given a partial credit. A credit I could live with but I would expect a full credit (Limebike scooters for example don't charge your card if the rental period is for less than 2 min). It was less than a dollar which is why I'm even more disappointed in this company- why are they stealing pennies from customers? Just be careful- and check your bank account if they do claim to give you a refund they likely have given you a partial refund.
Also they advertise "give a ride get a ride" but it doesn't work on the app and customer service has yet to help.
jeffitz - Flawed business model
At first I saw the Birds and thought, “Oh, that’s kinda cool, and interesting.” After a few months I see they’ve more or less unleashed chaos on the streets. The problem isn’t the app, or the scooters, it’s the users. It seems the people riding them often don’t feel any sort of responsibility for them since they don’t own them and aren’t held accountable for how they use (or abuse) them. As a result the Birds are often abandoned blocking sidewalks, alleyways, and streets and cluttering up people’s yards. That’s on top of those people who ride them recklessly on sidewalks and in traffic putting others at risk (makes me wonder if the riders think Birds have a forcefield for protection around them that makes them magically invincible).
The dockless idea is interesting, but, unfortunately, people can’t seem to handle it and police themselves, and Bird is in no position to hold their customers accountable for how they ride or where they leave the scooters with this business model.
guild176 - Great Idea, surprisingly great execution
Honestly, I thought these scooters were a silly idea. I didn’t think there was any way they would catch on. Now, I’m convinced that they’re a step towards the future of transportation. The scooters are surprisingly sturdy, well built, reliable, and quick. The app is great to deal with, despite a few tiny bumps in the road (pun intended). The customer service is top notch, and has been more than considerate, professional, and helpful. Considering this company and this product are quite young, I have great faith that Bird will continue to improve and grow. 5 stars for sure, would totally recommend for quick, cheap, convenient transportation as well as just for a fun time.
DozerMM - Just poor quality
Most of their scooters are broken or operate very questionably. I never feel safe when I am riding a bird because 98% of the time the handle bars are super wobbly or something else on the scooter feels like it is going to fall off. Their customer service is terrible no one replies when you report the scooter to be damaged or malfunctioning which leads me to believe that they don’t care and that they don’t maintain their fleet. They are price gougers forcing me to pay for a 10 dollar credit instead of per single ride. I think this is what bothers me the most I don’t understand why they force you to pay them a minimum of 10 dollars and why I can’t just pay for the ride per use. Honestly this is a terrible company that shows little interest in the feed back their customers give them or in maintaining the operational integrity of their fleet of scooters I regret giving in and paying them 10 dollars again for a service that is so sketchy.
ICouldntFindAnyOpenNicknames - Doesn’t compete
Just use Lime or Jump. Bird forces you to input money into an account on their app, which is inconvenient and forces you to pay in large increments. Additionally they force you to input your drivers license info into their app, which varys from a minor inconvenience to a major red flag depending on your opinions on data privacy. also I suppose this depends on where you’re riding, but I have yet to find a Bird scooter that actually works well, the one time I came upon a bird and was actually able to use it, it’s battery died about a minute later. the other 5 or so times I’ve tried to use it (trying to use up the minimum $10 I had to input onto the account) it has displayed an “unavailable “ message after spinning its wheels for 5 minutes. in my experience riding rental scooters, JUMP (by uber) and Lime is a far more user friendly and pleasant experience where you come out feeling like you found a bargain, not like you were cheated.
MarissaRinCat - Disappointed
This is my second time I’ve come up with an issue with this company. The third time I rode one of their scooters I fell off due to their brakes not working and they didn’t do anything for my injuries. And now one of their scooters was not working properly, I immediately canceled my ride (it was only 10feet of trying to work the scooter) and I’ve yet to get a response to refund my $10 they charged me for TRYING to use their scooter. The customer should not be the one punished for your BROKEN SCOOTERS! I want my refund! I’m very unhappy with your broken scooters placed on the streets to “use”. Unless you want to play a game of chance (get injured/ have your money taken) don’t use this company. Yeah the ride is cool when it actually works but I haven’t gotten a chance to fully enjoy due to these constant issues I have been having with their product and the company not helping out with it.
psbuckley - A little glitchy
I’ve been both a charger and a mechanic and both sides of the app have issues that seem to go away and then re-appear.
1. Starting the app initially always goes well, but occasionally the toggle to switch to charger/mechanic mode either does not appear or takes several seconds or a couple minutes to show up. This occurs on both my and my girlfriends phones.
2. On the charger side, Bird seems to waffle between wanting to use damaged-bird nests and not using them. This seems to change back and forth depending on (possibly) who did the update and what version they chose to build off of. This is easy! What will you do when you have a hard issue to resolve?
3. Also on the charger side, the option to mark a bird as damaged is currently not available (See last two sentences of item 2 above).
4. All of these issues have been reported to the charger help desk, but the info seems to go NOWHERE! Here is a typical example of the the response you get when asking a question - “Charge and release as normal”
If the question were this simple, there would be no reason to send the question and no use for a “help desk”.
Bird might be a great company someday. Right now, they have a tremendous amount of work to do.
lord-victor - (Beware) so let down.
Been seeing these scooters around town. Thought they were cool. So today I had to walk across town after a wedding on a hot day thought it would be fun and easier to ride one of these scooters. So I quickly signed up for the app. In my haste I apparently “bought” $20 in credit. Which I didn’t realize is what I signed up for because I literally just clicked through the sign up. It was too late to undue what I had purchased, so I thought, whatever now I can ride a bird home. Not so. End of night comes, and the app reports ZERO scooters within miles around me. In fact it fails to report any scooters on a map at all. I restarted the app, etc. deleted and redowloaded. I was stranded! and my budget for a ride home completely blown on bird credit I didn’t even want. Walked home miles because of bird. Just great. I’d give it zero stars if I could. I really really wanted to like bird, but my first experience just destroyed it...
RhiaRhiaRhia - Great Concept
My review is 4 and not 5 stars for a few reasons. First one being the new “balance” feature; I think paying for individual rides is more practical than having to add $10, $20, or $50 onto the account when my average ride costs less than three dollars. I wish there was an option to still pay for single rides one at a time. Second, the fact that the scooter unlocks and starts charging me money, yet doesn’t want to “connect” to my device, so therefore the scooter doesn’t start. But is somehow still unlocked.. I’ve had to call at least 5 times for refunds due to these errors. Props to customer service though, they’re always helpful.
Overall I love riding these scooters but there could be a few minor improvements.
dubbyaPOW - Charger life is tough
There’s lots of competition and my mind is kind of blown by the amount of cheating and hoarding. The only thing that surprises me more is that bird doesn’t really seem to do anything about it. I forgot to scan one of my Birds and immediately got put on a 4 day suspension where I could not charge, so I’m not sure how these cheaters pull off 10 or 12 birds in a garage for a week. Bird also won’t release more chargers, so charging more than 8 or 9 birds a night is tough and at $5 a piece (which is pretty normal, the higher priced ones are usually dead markers) it’s hard to get the right time/money ratio. Over the weekend I usually get crazy and spend 3 or 4 hours each day collecting and sorting birds. I usually charge 12 or 13. One day I did 25, that was a long one.
172827djud - WARNING: Cutting wires!
First off this concept is amazing and I love their service. The problem is with the people who don’t. I just came across a whole flock of birds with the wire cut, leaving them useless. I have also gotten on a Bird with a cut wire and didn’t realize it and when I tried to ride it, well, it didn’t work. (And I was charged) this is more of a warning I guess to anyone who is out looking for one: if you see a cut wire, don’t use it! Also if it’s near the end of the day and you see a flock of them together on the app with 100% charge, best to steer clear. I don’t know what the company can do (protected wires? Idk) so like I said this is more of a warning. Other then that I love this service so much, it’s so much fun.
Mandy Filipi - A game of trying to find where it’s OK to park
It’s like a fun game of gambling if you’re into that kind of thing. Your scooter starts beeping. You don’t know what it wants. You try to lock it. You’re notified you’re not allowed to lock it in that area. You’re losing money every minute it’s not locked. It’s a thrilling race against time! The app doesn’t tell you where the parking zones are. Giving you hope of being free from the game, it tells you the only thing it needs is a photo of the scooter in a particular place. But time is ticking and it gives no indication of that place.
It’s a fun game if you’re bumming around alone on a Tuesday afternoon, however, I wasn’t doing that. I dragged the thing around for an hour looking for a place to park it. I took 4 million photos of it in places it prompted me to park (near a bike rack, away from sidewalks, etc.) I now have more photos of this scooter on Venice beach than I have of my vacation with my boyfriend.
Nicholas Galindo - Just a baby
The ride are simple the get you to and from. Tech is okay could be a lot better but good for just being a baby. The real thing I'd say make immediate improvement on is the scooter itself. It could have better wheels and overall quality structure could be improved. What if we added levels to better scooter as in basic, and premium. Premiums can offer Bluetooth speakers, or something flashy. Something along that line. Give the riders a different experience. Something to separate and improve the over to competitors. Now we could talk about adding a month service where you personal rent the scooter for a cheaper price and they charge it at home and eliminate the middle man charges ..........let's now go on a ramble now .
Jimmay40 - Best for tourists and joyriders
This whole idea will work better for tourists, not commuters. This is because the scooters are most easily found by sight, due to their concentration in high foot traffic areas. Just unlock the one in front of you and you’re GTG.
But don’t bother using the map to find an isolated one in a low-traffic area, because it isn’t likely to actually be there where it’s accessible, and low on juice if it is. You’ll end up walking more than if you’d just done that in the first place.
There’s an option to take photos at the end of the ride to facilitate finding it, but I have yet to see such a photo or a “see photo” button when I’m trying to find it.
debbi1326 - No brakes
Worst scooters of all the e scooter companies. Customer service is awful. The brakes fail sometimes which is why it’s important to wear a helmet. I had to try and stop the scooter with my foot after the brakes failed and ended up tumbling uncontrollably with my head inside a helmet hitting the pavement. The safety department were super cool however they failed to take that scooter out of service. I always check the brakes before I ride and fortunately realized I was on the same scooter with the broken brakes and traded it out for a different scooter.
Recently I was told that my service had been suspended because I had done one or all of five different crimes none of which is true and I can’t reach anybody at bird to discuss the issue. I asked for a supervisor, a phone number, a phone call but the most they do is mark my text solved.
I’m writing a letter to my city so that this issue can be resolved since I’m getting nowhere with bird.
hutegger - Makes chargers lives miserable
The idea is great - the implementation needs plenty of improvement!
* Showing birds that are lost, cluttering the map, sending people on wild goose chases without a chance for success
* often displaying error “something went wrong”, with no indication how to make it work, often not even possible to see what state the process is!
* displaying birds that have long been picked up - either by riders or chargers
* „help“ feature hidden, difficult to get to, copy function partially disabled
* damage report doesn’t allow text, but has only subset of what could be wrong.
* fully charged birds show as 1/2 charged in app
* filter in „find birds“ map loses values when leaving and going back in
* pics taken and sent through help dialog get lost
* help dialog gets stuck to the point where the app has to be killed and restarted to be useable
And more issues i can’t remember right now!
All in all, the app, the processes, and the scooters are in dire need of improvement!
For the little money even if everything goes smoothly it is barely more than minimum wage. But, things hardly ever go smoothly! I can’t remember a single instance were both the capturing and releasing went without a single problem - and I’m doing this for 4+ months now!
Jeffinmt - Very good, but charger mode needs some love
Normal ride mode is great. Sometimes a little slow, but nothing to sneeze at.
Charger mode works well about half of the time. Zooming out frequently will freeze the app if there are a large number of birds on the map. It seems like you are blocking user interactions while the server query runs (which makes sense), but if the server is very busy you spend a long time with an essentially frozen app. I suggest using some kind of clustering algorithm to reduce your pin count. For example, if I am zoomed out far enough, you could “group” birds that are overlapping with a single pin that shows the number of scooters in that small area.
Overall, very good app considering the amount of magic happening on the backend. Keep it up!
Nate hdrkdhdnd - Software lacking
I has a charger that makes money by charging scooters for BIRD, I can’t stand the fact that whenever a scooter won’t release in the morning because of a network error, I have to wait a day or two for them to remove it from my list so I can go out and get more scooters. I lose a lot of money this way and it’s stressful. You cannot pick up scooters when there is an overdue scooter in your “tasks“ menu . Maybe they can put an option in the app so that when a charger cannot release a Bird he can just tap on the scooter in “my tasks“ and it will give him an option that says “cannot release bird“ that way it is removed from his “tasks“ and they can resolve it back at the office while he is still able to pick up scooters that night and continue making money.
booknook1 - Amazing....but #Tallpeopleproblems
I love riding birds through the city. It ads another level of excitement to any date. Unfortunately I am 6’6” 250lbs and the Bird Scooter, much like everything else in life was not mass produced for giant people. The handle bars are uncomfortably short forcing me to either ride in a half squat position or awkwardly leaning down and hunching my shoulders over. Also, my top speed is a good 1/2 of what my normal sized girlfriend gets. So what ends up happening is a nice Saturday morning ride on the BeltLine ends up looking like a girl speeding away from me while am yelling at her from an ever increasing distance to slow down while hunched down like I’m trying desperately to reduce drag.
annonymouss - Great but needs a few key features
In SF Area these are very popular right now and there are not enough scooters. I wish there was the option to reserve a nearby scooter for 2-5 minutes, as long as you’re within say X feet of the bird.
The reason for this is every time I start walking towards the closest bird, even if it’s just 2 blocks away, it will be taken before I get there. Often times the person will just be hovering over the bird before they start their ride so the scooter is still “active” but this person is holding on to it waiting for their friend or something. I find myself ping ponging around trying to grab a scooter before someone else a lot and end up wasting more time and energy than just taking a lyft or uber.
Vin Dissel - Best app ever invented
I’m usually a very harsh critic and give very few positive reviews. But I have to say that the bird app is the greatest software ever invented. Facebook doesn’t stand a chance. But I have to say it didn’t always start this way. This app used to be really terrible and very buggy. It was basically unusable. But all of a sudden the bugs just started disappearing and underneath blossomed a beautiful flower. I called Bird headquarters to find out what it was they did. They told me that they hired a modest, humble, but good looking programmer, named Edgar. I was awestruck. Now my life will never be the same. Thank you Edgar. You are my salvation. You have made the bird a better safer place because in this mad world.
Amazingdriver - Works like other electric scooters but not as good.
Was in Paris and found all the electric scooters that populated the city since my last visit. It looked like bird was one of the more prominent around where I was so I decided to download the app and give it a try. Apple Pay wouldn’t let me put money on my bird account. Had to manually enter credit card info twice. Once I got started, first scooter didn’t work. The app unlocked it and the scooter came to life as it should but the propulsion wouldn’t work. So parked it and got another one. All others I didn’t have issues with. A few days later I was hungry and decided to take a scooter to grab a bite to eat and come to find out, THEY TURN OFF ALL SCOOTERS AT 9pm!!! I seen all other brands of scooters roaming around the city late at night but just not Bird. Should have went with one of the alternate brands from the get go
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Annie-fannie - Tourists from Aussie, great idea!
What an awesome idea. We had no trouble accessing them. Just enter Australia when entering your licence. A mount for phones would be perfect, especially for non-locals, we had to stop to look at a map several times.
Paulrrf - Great scooter but be careful
Great scooter yes but don't use scooter if your phone is low on battery. My phone died and I was charged for hours until my phone was switched back on and my ride was stopped.
Tristan OG - 😍
Awesome way to get around and see the sights at the same time. Bring it to Australia!
nan0scho1ar - Don't bother trying if you are a tourist
I am visiting the US and thought this was a very cool idea as I don't have a car. Unfortunately the app requires an American drivers license for verification. Great idea in theory, but unfortunately the execution is lacking. I would probably rate it higher if they added the ability to verify with a passport or foreign drivers license.
Leonbloodyland - Okay but hmmmmm
Had. 50% success rate in unlocking and you get charged if they don’t unlock. Good fun but expensive and unreliable
There is no inbuilt way to complain about charging or get credit back
The auto top up is set default so it can get expensive if you are unaware
Jordy261980 - Good but not perfect
We need too be able too use two at a time for our friends/family
Asian Tom - Need to make it clears for foreigners
Australia but I went with other scooter company’s like Lyft and lime in Washington DC due to having to enter a drivers license number. I found out later I could have typed in Australia in the text box but it was too late. You need to make this clear to the user.
Gjb1312 - Tons of fun!
Awesome fun. Seamless experience. Great app!
Keentohear - More than one at a time
Should be able to hire more than 1 scooter.
Quin dog - Horrible experience
The bird felt so unsafe an erratic compared to the lime it felt horribe. Will never buy again.
lenahess - Impossible to park, for way overcharged, won’t use again
Greatgrantthegreat88 - Funnest ever!
So much fun!
Davies - Aussie - Venice Cruising
That was epic
Igsterau - No scooters
I don’t why this app is in the Australian iTunes shop. There are no scooters around.
Condog72 - Very expensive
Far dearer than an uber
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sedlice - Not functioning!!
The scooter did not work!!
girl with cat - EPIC FAIL.
I had a limited amount of time to get my belongings after work before I had to meet my friends to head to their cottage, so I decided to take a bird home. What a mistake. I accidentally hit a bump at high speed and the bird engine stopped working, even in areas where it should have been. Like it wasn’t even going slowly. I had to awkwardly push the scooter along with my foot- fortunately I longboard so it was natural for me, but if I had been a client who didn’t know how I’d be screwed. It’s an inconvenience either way, and not what I paid for! Then when I got to my place and I wanted to end my ride it wouldn’t let me! Even though I was in sidewalk furniture zones and trying next to park benches! I left the damn thing running while I went inside to collect my things- your app charged me for a bunch of minutes I didn’t want use!!! I wanted to take an uber from my place to meet my friends on time, we are on a tight schedule and I didn’t want to delay everyone. But I didn’t want to leave the bird alone charging me for minutes I’m not using. I ended up trudging the bird along halfway back to the market (because the engine wasn’t working, remember?) until I got lucky and managed to park it. Holy crap, what a stressful experience. I used your product to save time, not waste it. I shouldn’t have to sit here troubleshooting YOUR COMPANY’s technical difficulties as a paying customer!!! EPIC FAIL. Would give zero stars if I could. I would ask for a refund for the 10 minutes I didn’t intend to use, but frankly, I want a FULL REFUND due to the stress and terrible user experience!!! Your company had better fix your tech IMMEDIATELY. or at least provide an emergency phone number to call to have an operator end a ride for you in case of a situation like mine. RIDICULOUS...
。6。7 - deducts money from my bank account, but still 0 balance on bird
It deducts money from my bank account but there was no balance on my bird. IT STILL DEDUCTED MONEY!!! I talked to the support people, transferred my 3 time and never solved the problem. He just told me to talk to my bank and solve it with them. Never going to use this again, there are other scooters here.
just here to comment 12345 - Don’t use. Switch to lime!!
Tried this app. Couldn’t find enough scooters. Tried to cancel my card in case but you have to contact support to remove it and they don’t leave an easy way to contact them
I hate this support team
alannabanana6 - Edmonton Downton
I have tried twice now to ride Bird Scooters and both times there have been issues. First of all it’s impossible to find a scooter in Downtown Edmonton that is not out of battery or reserved. The zone for the scooters is very frustrating as it stops at Jasper ave. when there are many more major hubs such as Macewan University just a couple blocks North.
When you actually do manage to find a scooter, it doesn’t work. I am aware that you have to kickstart them to work but for whatever reason they will suddenly stop working and “lose connectivity” and continue charging you for the ride. Do not use bird scooter if you don’t want endless frustration for what should be a fun an easy experience.
prchina - Don’t use it !
Unlike other scooter apps. It forces you to put a lot of money in your account before you can start. There is no notice when you ride out of zone. When you realize you’re out of zone, there is no power to ride it back! The service zone is not reasonable, only available in a very tiny area. There are better scooter apps. PLEASE choose an other one.
its ya boi chips ah hoi - Community Code
Your Canadian App doesn’t have the Community Code triangle. No way to send quick message if serious problem
amymiddelkamp - Terrible company
This was completely inconvenient. Didn’t work anywhere and didn’t allow to park anywhere when ending ride. A money grab. Do not rent.
Playerah - Bad
Scooter didn’t work and did not get a refund after sending two requests.
Gabiasfora - Show
Amazing!! Loved time I had
Kaperkat - Great
Love the bird scooters
Lazerbeam61 - Amazing
Wonderful product affordable pricing... looks like you have yourself a slam Dunk minus seasonality .... scooter snowmobiles next ;)
1111000011000000 - auto reload fiasko
some how load a balance of $20 to my account i didnt authorized it
mathieulacroix - App works great
You should be able to report a scooter as broken. It is not fun to walk a km to get to a broken scooter
Franklin12235 - Thiefs
These thief's will steal your money and simply ignore you. Be warned if you leave any money in your account, it will be stolen. Period.
Yow-613 - Glitchy and Underperforming, A Waste of Money
I’ve ridden Bird scooters about 3 times so far out of 6 total attempts. In one case the scooter unlocked but failed to activate. In a second I reserved a scooter that didn’t exist and was charged anyways.
Disappointing that you have to pay for the glitches. I sent a help request a month ago but this was summarily ignored.
The other times the scooter worked well but was kind of slow.
wappity doodle dimm dumk - First time
My first time on a scooter ride was excellent fast and felt safe. What a great way to explore a city.
ashmolio - good app
toe man 9999995 - Toes
My toe letues hurts
hPlay - Don’t do it
The scooter died in the middle of my ride. It started pouring rain and I couldn’t end the ride. Customer service was nowhere to be found. I’m so disappointed. I had to carry the scooter to a “safe place” and it has bruised me all over
Edit: I did try to contact customer service and received no reply.
jaminprince711 - Ben
Far too expensive. Almost the Same price as an Uber will not use again until prices drop significantly!
thebeauj - How to ride needs to be clearer
Enjoyed my first ride.
Couldn’t get it to work yesterday because it wasn’t clear you had to take a pic of the barcode. I didn’t understand that from the how to ride tab.
jvatic - Works but is far too expensive
I had no technical issues with using this to ride a scooter. However the price point seems very inflated as the cost per minute is comparable to renting a car with Car2Go and they start charging you the second you reserve a scooter. In addition the scooters are limited to 20kph (regardless of where they’re being ridden) which makes the price even more unreasonable. Using these scooters to go any distance worth using them for ends up being more than four times the cost of taking public transit and not much faster.
Justinabfufnc - Bird is grrreat
MPAuprix - DO NOT USE this service
Fun ride. Too expensive. The app will continue to charge your credit card unless you disable “auto update” function - very misleading at 10$ a pop. Bird will also charge you for a reservation but will not tell you ahead of time. I had to pay over 8$ for a missed reservation because my phone died. If you do not cancel your reservation this app will continue to charge your credit card indefinitely. DO NOT ENCOURAGE this misleading disingenuous company. Period.
Keifer92 - Every city needs this!!
I have had such a great time using this app and the scooters. I think every city should have this as an option. The app works pretty seamlessly with little to no technical error. Highly recommend using this if available in your city!!
Bomj Kalydun - Bad , bad payment
I want to start with the good! It's great when there are such scooters on the street! The downside is the payment method! I bought it for two scooters! Removed from the account for 4 scooters! Well done, you will go a long way!
jessica182643689223 - Worst experience ever!!!!!
Process of getting the scooter was terrible, you are charged an insanely high reservation fee and bikes were often not where they appeared on the map. Do not use if you want to rent a scooter go to a local rental shop
rach1616161616116 - Too long
We were charged more than we hoped because we couldn’t stop where our final destination was we had to take it back which took longer
BrilliantDesign - Observed Safety concern
My husband and I were on a patio for dinner this evening, (first time since COVID started-it’s July 16th) and we were watching lots of your scooters go down a very busy street, Preston street in Ottawa, Ontario. (It’s 10:00pm) with no safety protocol. The users are predominantly teens and young adults tonight. We observed Kids without helmets riding on the very busy streets really quickly, not thinking about car doors opening, being on the sidewalks, moving very quickly.,also going the wrong way on a busy street.
I get that this is really exciting and very fun for them but it’s also very very dangerous. I am fearful that there will be a horrible accident and then that will be the time where serious protocol comes into affect. I think you need to rethink your safety procedures and in sure that the proper safety protocols are put into place because somebody is going to die!
Plechevalier - Doesn’t work!
Can’t locate any scooters on the map and it won’t work if you find one. I contacted customer service about this and they told me this was an older version of the app and that I had to download the new one. I then asked where the new one was as this is the only one in the Apple store and their reply was that they were updating it all the time. So I guess there is no other app that actually works.
I also put $10 on my account to use and it mysteriously vanished. When I asked them about this they didn’t reply. So I lost my money.
Don’t waste your time with this!
Briz226309 - Awesome bike
The speed is so good and the balance is so perfect even though is small compare to other bikes out there.
SB-Love - It wouldn’t let me park for almost 5mins
Yeah it took a while for the app to let me park my scooter even though it let my friend park hers in the same spot. The meter ran for a few more mins as well which was not a nice thing to experience
Rad MT Biker - Covid Ride
mcevoy1992 - It didn’t work
Said it was sleeping. Better not get charged for this. I was so excited to finally get to ride one after 2 years an still go without the experience with a potential payment.
Coop 32 - Good
Loved it. Great service
baykes12345678 - Stress
I tried to park in the designated spot and it kept telling me to park somewhere else when I parked next to every bird in the area, please refund me and fix your app.
Samiewieee - over charged
yessterday me and my wife use 2 scooters and we just driving for 3 min and end ride then it charged us 10$ for me and 20$ for her im not sure what happen but we were not happy about it and i want someone to email me and explain for this charged i will be waiting for any explanation
Hoshos1990 - Not good
Its not good
excessiveskill - Added 10 bucks and it didn’t work right away
Wouldn’t work right away so tried to end the ride and even trying to end it didn’t work and I only added 10 bucks to my account i guess once you put your credit card on the app its untrustworthy and gives you no warning your being charged more i was just looking to try it out add 10 bucks i was given no form of a warning so 10 bucks turned into 30 and it should ask you to repay not just automatically bill your card.. i feel scammed.
Jesse Greenwell - Great app, great service
Unbelievably convenient and easy to use!
rosbif_fr - Annoying alerts
The service is great but the app sucks. Too many marketing messages about things I don’t care about. I had to turn alerts off to stop the repeated adverts
alex____xela - Awful app, beware
Bird has incorrectly charged me a LOT more money than it should’ve and there’s been nowhere on the app to see how it came to such a charge and nowhere to contest it. Locations of birds are incorrectly shown on the map and the range is by far incorrect as birds that are shown to have 10+ miles of range are dead when I turn them on. Just awful in general, please beware of it.
johnofthecross - They charge for reserving
Heads up, if you ever think of reserving a scooter they will charge you by the minute. Even if you cancel your reservation they will not refund the reservation. Lime does not do this, car2go doesn’t do it neither. Finally, when I requested a refund for the credit that was deposited into my account they charged me a bogus fee of 2$ for “updating my balance” what??? These company is out here doing their best to gouge our every dime and penny they can. Stay with the competitors, send a message and maybe in the future they’ll understand to change their pillaging ways.
Username: mac123212 - Best way to see the city!
Love these scooters!
Berchs - Make it Faster
I love this service but the scooters used to be faster (in Los Angelas). I like fast scooters. I’m in Calgary and I feel like the government interfered somehow to make them slower. The babysitting state needs to stop. They don’t pose much of a danger to others and it should be up to the rider if they feel comfortable going full throttle. Still such an awesome service but I won’t use it nearly as much (if at all anymore) at this speed.
ut158 - Premier essai, horrible
La trottinette n’avance pas, la batterie étant probablement vide. Obligé de revenir en marchant dans la zone de service. Je rate mon rdv et on me charge le prix d’un taxi. Pénible.
Catasstrophe - most frustrating experience
Downloaded the app on the spot to get around a city I’m a tourist at, trying to convert 40 min walk into 10 min ride. From the get go the scooter turned really slow, would beep for out of range - 200 m into the ride. took me another 25 min to park it basically dragging it on myself. The service zone is basically invisible on the map - could only differentiate it later sitting in a cafe. Initial instructions didn’t cover any of the issues I tan into and app provides no feedback on what is going wrong. I suppose my geolocation was also off on the app as I was circling a spot that was allegedly a confirmed parking space.
Most frustrating experience. Mostly from lack of experience and information , but I moved 300m from original spot and wasted money, 30 min of my time (+being late and sweaty).
LeShaun - Fraudulent.
Calgary by-law says Scooters are limited to 20kmh. LIME scooter actually show you your speed, and if you track it with speedometer app or smart watch, it checks out.
Try the tracking your speed on BIRD; however, and you’ll find that while the initial kick-off is WAY snappier that Lime (20kmh, maybe?), the scooter immediately throttles you down to 15kmh. Add on top of that, the $1 unlock-fee, the $0.35/min, and you have yourself a very good reason to use LIME.
I loved these guys in early August. Smoother ride than, and just as fast as LIME. After the unlock-fee was added; however, the entire experience seemed to change. I thought it was all in my head, but riding numerous scooter, and testing the speed, I’ve actually proved it. It feels like they’re in their “MoviePass” phase right now, where they’re using shady tactics to elicit more funds and prove to their investors that their valuation isn’t BS.
Hopefully this only due to this being a pilot program, but that’s a long shot considering LIME does not throttle their speed below 20kmh and haven’t been penalized for it. And of course, the fact that this only seemed to have happened AFTER they were forced to add an unlock-fee, it definitely feels like they’re catching up to a bad business model. Should’ve had the unlock-fee from the beginning.
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octavianfit - Too bad they won’t last!
I love how convenient, fast and cheap this things are. Too bad they won’t last. The city would eventually stop them or roughly regulate them because people in general are stupid, ignorant and savages. They use them and drop them broken everywhere. I’ve see this great inventions on smashed on side of the roads, parts of them being broken intentionally and the other day I saw one in a sidewalk trash can... half of it in half of it out.
It’s sad... sad sad...It makes me angry and sick to my stomach how disgusted I am with this kind of people.
For the “Bird” company... I hope u guys will keep running them. I love the solution you guys provided to one of our problems.
birdgand2019 - Hoarding
I’ve noticed since I’ve been charging that there’s a lot of people that holds units until there are maxed ($20) bucks I think there should be a limit on how long a unit should be at one place I’ve noticed in Louisville Kentucky that there’s a few guys that hide them in places that they only know about and then pick them up when they are high dollar example (last night I was on the hunt fount a location of a unit that was $15 bucks as soon as I heard the alarm beep a guy pulled behind me and marked the unit missing so I was able to find the unit so I drove away and boom he went straight to about 10-12 units that he had hiding GREAT EAY TO MAKE XTRA MONEY THO.
Pookie327 - Charging is not easy!!
Support only gives pre-written responses, no actual help. There isn't a way to mark Birds as damaged, and if i go pick up a bird and charge it all night and it doesn't collect a charge you won’t likely get paid and if you do it is days later. There should also be a way to claim even one Bird at a time, like the nests even if for a much shorter time period. This way it is actually economical for the charger to be able to know he will be able to get the bird. Instead of driving multiple miles for it to disappear right before you get there. They also don't crack down on people hoarding birds as much as they say. Which makes it difficult for the honest chargers to actually get the birds.
It’s not fair that because their Birds don't work and i cant mark them damaged i do all the work and don’t get paid.
Princess_uni - Good but needs improvement
So I was walking home from school land I seen a lot of people on these scooter things which was really interesting so anyways I have used the app and service for quite some time I love how easy it is you go up to a bike scan and unlock it and enjoy your ride I have been really pleased with it but I feel it’s needs improvement the other day I was looking for a scooter to get me to downtown Long Beach the app does not have a gps route for you to route to the scooter I find myself looking for the scooter and some times people take the scooters in there home or on private property which is annoying the only scooters I’m available to find is at lbcc and near the pike I wish that they can had a more executed interface when looking for the scooter
Flynotflew - Critique from another charger. Can I give zero stars?
Bird Scooters are popular but not better than competing scooter companies lime works 24 HOURS a day. Birds simple shut off at 9 pm leaving you to find other means of transportation. Charging was fun at first then it became terrible. Bird has a fraud department which to say the least isn’t very effect. I was accused of fraud after finding birds inside a parking garage that was open to the public. These birds are harder to find and are marked as fraud by the charging community then when charger goes the extra mile to find a bird how are you thanked ? By being accused of fraud because you found birds others could not . I’m disappointed this had such potential but I’ve moved on to Lime juicing which I recommend ovr bird as they just have a terrible system that gets rid of people who actually work hard to find birds. I wish I could give it zero stars
Mj2xtreme - As a charger
I have charged for some time now with bird and lime. AS A RIDER THEY ARE GREAT, but as a charger, the app is so bad at not even pinpointing but gettin near the area if it’s not green, even green has issues.
Hey but let’s say you do get one, sweet! Charge it up, take it to the Nest.
“I’m at the Nest, I see your nice photo of how to place it and where, so why does your app/GPS not agree?” Is it my phone? I’m sure that’ll be the excuse, well I have verizon and AT&T (yes, that’s possible) or I hop on a local Wifi. Regardless, it doesn’t pinpoint and the best are so small it ends up saying I should put it in the middle of the road. Idk, that doesn’t seem safe...... I did this for fun and it was for a day or two, but WOW Did that go away fast.
I contacted help, via the app, via email, via anything I could find. No help. It makes me want to go out to local government and get rid of them. Lime is a little better as far as pinpoint, but others realize that, so they are rare to find. I’m sure no one at Bird will read this, but that makes me want to go to local government even more and just say, “well they don’t yet have the tech to make this happen here, they should be outlawed”
So that’s what I’m doing. I’m sorry fellow chargers and riders, but for this to be right, the companies have to HEAR from us.
Baseball n' Sci-Fi - It’s convenient and they’re everywhere
I think this was a brilliant idea because downtown there are times when you want to get from place to place and you wouldn’t necessarily commit to walking if where you were going was too far away and this just opens up the possibilities for your day because you can get so far so fast.
I like being active and I like walking but it actually allowed me to do more in the downtown area and see more because sometimes there are big empty stretches that you don’t want to walk but I was able to go and see more because I had the BIRD...And I always wanted to try and electric scooter!!
Joviansmoon - Confusing start &pause?
So there is a standby mode for going into a store and coming back out keeping the scooter from being taken by someone else. After bringing the scooter back online I can’t ever seem to get it to activate the throttle properly ... sometimes I’ve gotten a message instructing me to tap the power button twice I bring it out of a sleep mode... anyway the best plan of action seems to be to restart the entire ride... other then that I really enjoy having the option to hope on and go fairly fast too. The older models seem to have more pickup then the newer ones.
Anyway thanks for blessing San Diego
pussayfoot - Very poor customer service
I had a terrible experience. My bird scooter started beeping loudly claiming I was in “the wrong zone” but when I looked at my phone it had a huge zone and it said it would charge me if I didn’t get out of the zone then the bird just shut off and so I had to drag it out of the zone and park it and the whole ordeal took way longer than my initial commute and was stressful. I had to load $5 just to take this $2 ride and when I asked for a refund they told me that “there were no issues with my ride” and refused. I’m gonna stick with Lime because I have used their scooters many times and I haven’t had a problem. I understand that sometimes malfunctions happen but when they do happen I expect a reimbursement or at least an acknowledgment of what happened.
All these scooters are broken and they do not refund you.
Jamiedel123472836 - Horrible experience
I use lime a lot. I’ve never had any issues, and if I ride outside of their zone it will notify me that if i leave it there, i may be fined. Last night, I rode a bird home and after a while the scooter died, starting flashing the light, and the alarm started going off. After I freaked out a bit, I pulled up the app and it said that I needed to go back inside their zone. I was 6 blocks past the zone already so I had to turn it around and walk it back the Six blocks through a quiet neighborhood with the alarm blaring and the light flashing in order to end the ride. I called to ask customer service why that would be the method of stopping someone instead of just having the bird die, and he apologized and offered me a $5 credit. That $5 credit wouldn’t cover that ride or the uber I had to take home afterwards. I’m going back to lime.
Essence J. - Bird Charger: just a few things
I love being a bird charger, who doesn’t love extra cash? And it’s same day (if you release by 7am). But for the birds that are a bit harder to find, I really wish we could view the photo taken from the previous rider so we can maybe see where exactly it was last placed. GPS isn’t always accurate, and I’ve noticed this even with Birds that are colored green. A lot of the times they are nowhere near where the GPS says. Also, I wish chargers had T-shirts!!! Because a lot of the times people are under the impression that I’m stealing the Bird. Not everyone is aware that there are people out there that charge them. Otherwise, this is awesome! Riding and charging!
Cheezyches - Service is excellent, and in my mind, as important as the product
I tried bird out recently in St. Louis, and had a blast riding around (except you can’t ride under the arch - sad face), but probably makes sense for safety.
One one ride, I screwed up and forgot to shut off my ride. A ride that should have been only $8 turned into over $30.
I emailed customer support, and a guy named Sebastian immediately responded to help. He found the ride, agreed with my assessment, and refunded the over-charge. THAT is great customer service, and makes me want to jump on those little scooters even more next time I visit a city where I can.
diegoitm - Charger Area of Improvement
Bird is just fantastic as a user but being a charger its not a easy, practical and amazing. Yellow and red birds are virtually nonexistent, there is no way finding any of them and green ones ($5 and $6 dollars) sometimes get repetitive and leave chargers wanting more income.
There should definitely be a kind of blog or platform for chargers (led by expert Bird charger community managers) in which active veteran or newbie chargers share their experiences, tips and concerns and they all, with the support of Bird CM could contribute with their sharing and collaborative support to generating charger best practices to keep charger satisfaction, retention and attraction at top levels.
6156151615 - Scam
Used to love Bird scooters. However, since they changed to making customer preload their balance, the user experience is terrible. A few weeks ago I was trying to find scooters with a friend to ride back from an event. We found two scooters right next to each other and tried to start them up. Mine started, and $5 was charged right away. However, my friends was broken. So I hopped off and ended the ride before ever even going anywhere and I was still charged $5. Somehow the “ride” still cost $3. And now I have $2 trapped in Bird limbo because I won’t ever use their service again and of course there’s no way to get the money back once it’s preloaded. Terrible business model. You’ll be paying for rides you never even take. I recommend one of the other dozen scooters out there that doesn’t use this business model.
amm338 - Missing fundamental elements
I tried to sign up as others in my group already had the app and we wanted to ride together. I missed the part where I could just take a photo of my license and manually typed in all of my info instead. At the very end when I was trying to unlock the bird it notified me that my license had been rejected because I didn’t include a photo...but there was absolutely no way to get back to the screen where I put in my license information. It also kept telling me to verify myself through the link sent via email... but 24 hours later there still is no email... very frustrating. My group had to rent bicycles instead. All because the app had no way for me to go back and upload my license photo. That seems like app 101 to me.
Steph_620 - DO NOT RIDE!!
My fiancé and I went out this past weekend to explore Downtown Boise, we decided we wanted to try riding a Bird Scooter so we wouldn’t have to walk everywhere. I downloaded the app, set up an account, scanned the scooter and...nothing happened. We sat there for like 15 minutes trying to figure it out. We ended up giving up and just walking. I called customer service later to get a refund since I was charged $5 for ABSOLUTELY NOTHING. The girl on the phone seemed to be helpful except at first she told me they’d refund me $1.36 which made no sense, so I told her again that my account showed a $5 charge. She then backtracked and told me they’d refund the $5. That was on Saturday. It’s now Monday and there is still no refund in my account. Needless to say, I am extremely disappointed with our experience and won’t be trying Bird Scooters again!
Migglerocha - A chargers take
Leaves a lot up to chance. You just have to not stress and put your faith in the system and the technology which can be uncomfortable. Sorta dangerous riding potentially damaged or dead birds. I’ve had multiple accidents where a bird shut off while I was riding it and me thinking “oh I’ll just hit the power button and it’ll be fine” well, I found out that when you turn it back on it locks. So me going 12 mph and all of a sudden the scooter locks will most definitely throw you off. I had road rash and a bloody leg and foot...... “it’s great!”
Ps. There are basically no nests to drop off birds with in a 2 mile radius if I’m not there by 4:45 am which is ridiculous Bc I can’t even drop them off until 5am (please fix)
Msiziodkaosodjdj - Yikes.
Not sure how this has 4.9/5 stars. The scooters are almost never in the locations as they appear on the map and a lot pop up ON my local 65 mph 4 lane freeway, per the app.
Without exaggeration, I spent over an hour driving around to find one of these scooters. After driving to 5 locations, I had found that two appeared to have scooters. In both situations, the scooters were being hoarded (not charging) and on personal property.
I understand getting inventory stolen would be a difficult thing to track for a company like this but something’s got to be done.
JacobSyndeo - Giving electric scooters a bad name
Lyft lets you park anywhere, including the train station I use every day. Not only did this deactivate the motor once I entered this “no-go area”, but it engaged the brakes while I was trying to leave the area. So I had to carry and drag the scooter along the ground, beeping at me the entire way while others (including some on Lyft and Lime scooters) started and zoomed by. After several minutes, I eventually managed to drag it far enough away to where the app would let me end my “ride”. I’m sorry, but unless you make your service better than Lyft’s fantastic scooters (smooth rides due to the large inflated tires), speeds faster than a light jog, REAL disc brakes, as well as being able to park anywhere reasonable while not ACTIVELY CRIPPLING the experience of parking). I can’t say I will ever use your scooters again.
JuggernautEpps - CHECK NO PARKING ZONE BEFORE ENDING RIDE
Bird is an awesome ride. The newest model is the best design yet and leaves the competition in the dust. The reason I dropped a star is a parking problem. At the end of my ride I hit "end ride" and it gave me the message that I was in a no parking zone. Fair enough. But the bird decided to lock the wheels up even though the ride timer kept going. So in order to move it so that I could end the ride I had to pick up the bird and carry it out of the no parking zone. It isn't a light piece of equipment and it kept hitting my ankles. Finally it let me end it but by then I had paid for 2 extra minutes of hassle. Very needlessly frustrating experience.
Basss player - Great concept but lots of issues
Love the idea of these scooters, but I had a lot of trouble trying to use them, the app itself was very buggy and caused my phone to drain it’s battery very rapidly. Finding a scooter that was free in Denver was extremely frustrating, an available scooter would pop up a block or two away and immediately be taken, basically no chance of walking or jogging to one in time before it’s snagged, spent several hours exploring the city with them eluding me, pure luck if you find a free one! Meanwhile the streets are strewn with broken or battery depleted scooters. Managed to get to ride a couple of them eventually though, and once you’re on one it’s awesome, they just need more out there and a more efficient charging and maintenance system.
tallgabe23 - OkayApp but the actual scooters are problematic
I have been using bird almost since it debuted here on the Westside and it was once great but it’s starting to get a bit annoying.
For one, the number of broken birds that show up on the map around town is ridiculous. I had to rent like 3 different birds to get one to work and I was charged for renting the other two even though I couldn’t ride them. Seriously you guys need to implement a refund policy within 90 seconds of the rental because it’s probably broken if the rental ended that quickly.
Two, the app itself does a poor job refreshing the available birds because I constantly will see a bird nest with like 6 birds available and get there and there will be none but they are still on the map like it’s a cache from earlier in the day. That’s really annoying to walk half a mile for nothing to be there.
This service has the potential to be great but you guys need to focus more on your bird preventative/corrective maintenance. Like for real hire people who’s whole job is to go around town picking them up and repairing them.
sam1184 - Great, but only if you get a Bird two
Living in LA, we have many inclines. The original bird scooter is basically useless when it comes to these to slightest incline, stops or loses speed, and then takes forever to recover. Bird Two (and to a lesser extent, Bird One) is a beast and handles inclines much better, but there is no way to differentiate scooter models in the app sadly. This is obviously purposely done, but a huge flaw and keeps me walking a lot of times instead walking to a scooter to see if it’s a model that will actually work. To be fair, lime and the other scooter options do much worse. Still, I should be able to to know what kind of vehicle is near me in the app without having to waste my time.
a.lissax3 - Great app , needs IMPROVEMENT
I love the idea of a more easy access transportation and the fact that it’s fast to get place to place instead of other transportation options. I find it a bit pricey on the other hand, maybe there should be flat rates for certain amount of time( $xx - time / rate ) instead of charging per minute ... also on the bird map there should be places where to park bird scooters when done, so should have frequent places to park and leave scooters. otherwise there scattered all over the town & hard to find. Overall, I love the transportation, I myself, used a bird scooter to ride from Venice to Santa Monica pier I enjoyed the ride ! Just maybe flat rates and reasonable prices should be considered.
Poisoned pops - Can’t end rides
This app will lead you to believe you’ve ended your scooter ride by pressing the “end ride” button on your phone and taking a photo but will continue to charge for you for the ride without your discretion. Not until you look at your phone again and see that it says you are “currently riding” will you notice they’ve snaked you by tricking into thinking your ride has ended. I had to take 3 separate photos of the scooter because it wouldn’t end the ride and wouldn’t say why. Scooter sat in front of my house for 25 minutes with my credit card still running. Glitchy, unresponsive app with horrible customer service that doesn’t respond. This app is a huge NO from me. Will be advising my family and friends to choose from one of the many other scooter apps.
Jries11111 - Horrible customer support
I used the app for a while and everything was great. I signed up to be a charger and then everything changed. My account was inaccurately suspended immediately after I started charging, before I even could actually charge one scooter. Obviously, this is an error on their end. I was a little annoyed so I thought I would contact customer support about getting it straightened out. It has now been over 3 months, and all I have got is a simple “Review the rental agreement.” I didn’t do anything against the rental agreement?! Now, customer support won’t even respond to my emails. Great idea but a very very very poorly ran company and customer service team. I can’t even use the service anymore, but I guess that just means more fun for razor scooter, lime scooter, and all the other services.
annapower - Awesome!!!
I don’t review many things...but I just returned from a few days in San Diego and discovered these scooter share apps. What a great concept. It was convenient and fun. It’s a shame that they are meeting with such haters out in the world. They are way less of a nuisance than skateboards with no brakes or bikes that go twice as fast. I don’t understand the hate. Maybe if you send a quick pic after you park to show you did not just drop it in the middle of a sidewalk? Not sure the compromise here. It if they are banned they should ban all things accept your legs (this includes bikes and skateboards)
rumpletimz - Bird scooter rental
Fun, easy, convenient, affordable, what else do I need to say. I was in town (Indianapolis) for a 3 night stay while my wife was attending a seminar at the crown plaza union station. We drove our own vehicle however using the bird scooter almost immediately became my choice of transportation for the entire stay. I cannot say enough about your scooters. I felt safe and they were extremely easy to get the hang. Thank you for a fun aspect of our trip I that I never imagined!! I will use again most certainly any time I’m in an area that has your scooters.
angrydest - Absolute DISASTER
I’ve been an avid bird rider for years but the past week has really been a tipping point for me. Half the scooters I’ve unlocked do not work and yet somehow I’m still getting charged for it. Another time this happened, I unlocked a bird not knowing it was parked in a no parking zone (the person who charged it left there) so I unlocked the bird only to find out that I couldn’t ride it because the motor wasn’t working and I couldn’t lock it again because it was still in a restricted area!!! Let me remind you I hadn’t left that spot!! I was on campus so you can only imagine how far this zone extended to. I had to have my boyfriend come pick me up along with the bird to drive it all the way into a suburban area to finally lock it to shut off the timer. I only got a partial refund.
paytoniswow - It's pretty good
I think that the scooter is great it's fast works great especially when you find a full charged one the can go 8 miles. The only thing i don't like about it is how you pay $0.36 for every minute. I was on my collage campus and i parked/locked it and it still charged me i ended up pay 36 dollars for only riding for 15 minutes because i was eating. But overall it's a lot better then some of the other electric scooters. There was a different brand next to bird parked up that costed 55 dollars for a ride of 6 miles. Also i think that you should be able to rent two on one device.
mdmsndhshsb - Easy to use and wonderful costumer service
I began using Bird while visiting LA to combat the awful traffic. The app is set up great and is SO easy to start and stop rides. The scooters themselves are pretty great and can get going pretty fast! But, I ended up leaving LA before i was able to use all the money i loaded onto my account and i live no where near a city with Bird. I emailed costumer service, explained the situation and asked if i could get my preloaded money refunded and they were quick to answer and give me a full refund. Overall a great experience with this company.
Portakal2921 - ITS NOT END OF RIDE
It was terribe morning today because of BIRD.I got a ride wıth LIME yesterday . ıt was so funny and fast. Today I see the Bırd on the street I wanted to try ıt . I have arrived 15 min later at home but I was try en of the ride on app.ı didnt close it. Its also very very slow ı dont understand what happen. I am triying the leave it on the sidewalk there is a warning parkingisint allowed here. ı read the on app where can ı leave it. It says anywhere and ı am trying to leave it safety area on the sidewalk but it still not accept for the en of ride. It tooks 66 MINuTES like this. And also there is a coming loud bird voice this scooter. After 66 min ı check google customer phone number they are end of ride. I try to get ride just 15 min but ıts took 66 min. I am not gonna use again BIRD and ıçI ll delight app right now.
Disnerd02 - Worth the experience not worth the price
I took these around Fort Collins with my 3 other roommates and they are a lot of fun. It was one of the best things we had done while living here but the price is just not worth it. It’s $0.33 A MINUTE. All of our prices were completely different, yet we all had them for about the same. I ended up paying about $60 for having it for an hour and a half to two hours. We reserved them so nobody would take them but I’m pretty sure it charged $10 just for that. If I would have known I would’ve paid that much before hand, there’s no way I would’ve ridden one. It would’ve been cheaper to uber and bar hop .
Antonuch - If your boyfriend rides a scooter, you have a girlfriend...
Just kidding! When I first saw people riding these things, I had doubts about I’d ever give one a shot for fears my wife might leave me for a millennial, taking both my motorcycle and my manhood in the divorce. Then one day I gave Bird a try - and almost instantly I realized that the scooter had really just been a metaphor for my brief and misguided childhood! After riding Bird only TWO TIMES, I was doing curb-jumps with the wind in my hair and a belly-full of newly prescribed cocktail of Cymbalta and generic whiskey, and a newly-found sense of euphoric bliss (although I’m not sure if that’s from the scooter or the meds).
Thank you, Bird, for giving me back my childhood for a fraction of the price of uninsured electro-shock therapy!
Update: It seems my wife has actually seen me riding a Bird and has decided to leave me for a a man-bun wearing 25 year old network engineer from Seattle - but who cares!
5% battery FOR LIFE!
Sami_3590 - Small Zone, Annoying Chirping, There’s better options
What is wrong with the chirping noise???? It let me use power to ride this outside of the zone a mile and then made me ride back manually while chirping the entire time. Everyone was staring at me and I cut my ankle because of having to continually kick off. Couldn’t you add an acknowledgement button so that you could use the power and have the scooter not chirp for people who accidentally go outside the zone and need to return to the zone??? A ride I could complete using Lime or Lyft in 10 minutes for $3 cost me $7, took 30 minutes, and I am still concerned I will be fined because the app did not highlight the return zone after I initially pressed End. There was too much blood running down my leg for me to care anymore, lesson learned.
BobertSD - Used to work better
Over the past few weeks I’ve had issues with the app and how it connects to the scooters. In my neighborhood, the map shows many scooters. Unfortunately, on more than a few occasions there isn’t a scooter where the map says. I’ve also had issues with some of the scooters not unlocking when it says they’re unlocked or it taking a long time to unlock. And then the scooter next to it works just fine. It’s also annoying that while the scooter is supposed to be unlocked, but isn’t, a few seconds pass while I’m trying to get it to work (definitely less than a minute)...and they charge me for a ride!!
Nitemarephoenix - Here by day, wiped out by night
I see them often during the day, by bus stops, randomly along the sidewalk, next to apartments etc... I see them on the app during the day too. Yet, somehow after about 12 am when I am leaving work without a ride home, I check the app to see that there are no birds anywhere. Not in my city, not in the bigger city a few miles north. Nothing. It is as if they all suddenly pulled out. The map doesn’t do a good job refreshing from what I can tell, it really just shows me where I am. I have never been able to use any birds since when I need them they don’t seem to exist. It would be nice to have a ‘find nearby birds’ function so I can make sure that they really have vanished into thin air as opposed to walk home with the hope I would spot one en route.
DanTheMan201208 - Convenient, but very PREDATORY on how they charge
So I’ve used bird since very early on. And I think it’s super convenient and nice to have. However, I really really do not like how they do the whole $10 balance requirements now. They preload your account with $10 until you use it up. And if you for $.01 over, they charge you another $10.
Honestly, that is such predatory practice. They are strictly doing that because they know people will never really use up their entire balance down to the cent, so they get to pocket your overpayment.
I’m not sure if the other scooter companies do this as well, but I’m definitely take my business elsewhere after I get my balance down as low as possible without being recharged!
CamLightyear - Bird is going downhill fast
I’ve been a charger since the second week bird launched in my city (March of this year) and things were great. Birds were clean, easy to find, and customer service / charger support was excellent.
However, since the month of August it seems as though Bird is completely falling apart at the seams — most of the Birds are FILTHY. Do you really want to ride something that’s disgustingly dirty, and sticky with who knows what substance?
Most of them are falling apart and are unsafe and unfit for unsuspecting citizens to ride.
Not to mention Bird has refused to pay me for every Bird I successfully charge and release within the specified time. Worst of all? Customer support is completely ignoring me. In what used to be 1-2 hour wait time max for them to get back, has transitioned to me waiting 5 DAYS (with various follow up emails and chats) and still nothing. As of the writing of this review Bird owes me $100+ in unpaid Birds.
As someone who’s been around I’m just really disappointed that this is what it’s become. I’m looking to ONLY use Lime scooters in the future or any of their competitors, because Bird is dropping the ball big time.
I know I can’t be the only one.
RockTheProject - After hours needs to open
This is such an amazing concept, and I love the scooters. However, I really feel like the scooters shutting off at night is a mistake, especially since similar companies (Lime) allow late-night rentals. I’d even pay double at night. I’m a bartender at a brewery in a college town (Ann Arbor—Go Blue!), and I relish getting to leave my car at home and not harming the environment by driving 1 mile to work. Getting off at 2am and being able to ride a scooter home would be amazing. Other than that, you guys are amazing. Thank you!
EGL24 - Not “$1 to start”
I was absolutely astonished when I found out I could not load less than $10 on to the bird app for me to use. I was in a city for 1 day and planned on using the birds only once or twice (not for $10 worth). So my $1.15 ride cost me $10 that I will not be able to use again. The app made me upload $10 to use as credit which is not realistic for someone like me who is not located in a city with these in it. Rather than use this system this app needs to figure out a way for users to only pay for the ride at a time not upload credit before you ride. I would have never picked one up if I knew it was going to charge me $10 instead of the $1 is claims it cost to start.
vonnie85 - Over It
I signed up to be a August 13, 2019 I have yet to receive any chargers I have gone in the app and finish the sign-up agreements and now I can’t even get it to switch over to charger mode so that I can find out why I have not received my chargers yet I’ve done everything that your articles have told me to do and it’s still not working Unfortunately this makes me not want to do charging now and I would like to make extra money easily you guys really need to fix the app I’ve updated it multiple times I’ve uninstalled and reinstalled and none of this seems to work in order to get the app to go to charger mode this is very disheartening and looking at the other reviews that have been done on the app you guys really need to work on the app
TooMuchDust05 - My Bird Experience in Nashville
I. D.o.n.t think I can put into words how pleased I am with my bird ride today. A few of my buddies and I decided to bird to our brunch this morning instead of ubering, and it was probably the best choice we made all weekend (aside from coming to Nashville in the first place). I had an absolute blast rippin down the streets with the boys. It wasn’t just an bird ride, it was more than that. We created a memory that we will never forget and will cherish for the rest of our lives. Thank you bird, keep doing you.
DrewAzT - Don’t plan your commute based on Bird
Rule #1: Never go out of your way to get to a bird. Chances are it will not be there and your commute will take longer.
Its a cool service and the app works well enough. I was stoked at first when this launched in ATL... I dont own a car and walk to the MARTA every morning to get to work. Thought this app would turn a 20 min walk to a 5 minite scoot. But.... its quite simply just not dependable enough to plan on. Maybe people are taking scooters into their houses or something but so often the map says where one is and it isnt there. so basically its great if i happen across one on my normal walk but i will never go out of my way.
usaromu - Consistent network issues shared by many bird users
I have to agree with most of other bird riders. The concept is awesome but my god they have a serious network issues. And i don’t see any forum or articles talking about it
First time is great but if you keep using, more likely you know what I mean when bird takes for ever to unlock / lock, many times will not show on the map, the app keep saying network issues. You can stand 10min or 30min to finally be connected, i actually wasted more time With birds than walking or taking Uber. So many times i had to walk miles because none are working after trying 5,10.. Lots of them i tried had broken parts, flat tire, one has no break which was very dangerous. Word of advice: Inspect it before you rent it
Nick14850 - Hazard
These scooters are an absolute hazard, the brakes on mine were completely worn down, and i almost died going down a hill. The tech support is terrible, lastly if you only have a 5g connection they’re impossible to unlock / do anything with. And the error messages rarely tell you that your issue is a connection issue.
If these issues are resolved, this app would be great.
*update* contacted me, asking me to provide more information. Here’s that information: you need to update your app so that at every point of the process if your connection is not good enough, that is the error message you get, otherwise the app experience can be ruined for cities without LTE. Also, the brakes should be replaced when they’re worn down.
Flap, flap and away - Map update
The whole app and the way everything is set up down to being able to have a gps that shows the path to your bird is amazing. But if there’s a way to add in a feature that marks paths to landmarks or points of interest around the area of your scooter would be a really nice feature. Maybe something like adding a voice direction to the scooter to be hands free after marking the destination. That way you get to ride around on the cool scooter and then you can go around and check the local things out in a fast way. Otherwise perfect app.
BirdCharger101 - It’s quick and then gone
The competition for scooter charging has become so high, that working four hours will frequently result in less than $20 of scooters. This is further exacerbated by Bird Scooters pushing reporting of hoarders onto the other chargers and simply doing nothing on their own to control the situation. In addition, at least 1/8 to 1/4 of the scooters are broken and are difficult to release. If you release properly and their app fails and someone picks up the scooters, they remove that from your pay. Every time I have discussed this with Bird Scooters I have been ignored and because of how disgustingly awful they are in dealing with chargers (no phone line for us) I have quit and never have looked back. I’ve rarely had a respectful interaction with them.
Pat_charge_em - Birds
The Birds are great. I’m not a rider but I’m a charger and I love the job it’s fun as hell. I’ve done the Baltimore area and as for that I think taking away the red ones which are higher pay would be good and give the green and yellow ones majority pay. Because 9 times out of 10 the red ones you won’t find or they are in someone’s home so as for the green ones also which is supposed to be the easiest. The map placement of the birds isn’t to accurate so be ready to get out your car and meet ppl which looking for these birds lol
Random72 - From a charger.
They never respond to your messages in help. I had an issue with four birds putting them in the nest after they were charged. I sent them a help chat note explaining what was happening. I had all four birds in my task but when I went to release, the app said that I had none. I told them the numbers on the birds and the location. Their app had a glitch. I even attached images. The chat was there for a day waiting for a response. When I went to look the next day everything was gone. My chat, and the birds in my task list like nothing was ever there. Gone. Erased. NO RESPONSE. I lost $20. Wasted my time finding their scooters. And used MY electricity to charge. Used MY gas to pick up and drop off. I haven’t charged since. 👎🏻👎🏻🤬😡
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