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L1meHead - Additions needed
If a juicer has “x” amount of limes to serve out, let’s say x=8, we should be able to reserve more than 1 location. For example. If X=24then Y= 3
Y= # of serving locations that can be reserved for the 30 minute Slot. When serving scooters in the 20s or 30s, its time consuming sometimes. Also, juicers with good history/pattern of serving 40+ limes on time, and charged correctly should be able to reserve for longer durations. Would also be good to force high volume juicers to recruit. Let’s say for every juicer a fellow juicer brings on, it that juicer performs well for 30 days, then the juicer who originally brought them on could get a small percentage of what the new juicer makes for the next few months. This gives us incentives to bring on more juicers, instead of trying to be selfish. Another idea is to notify juicers when a lime is tipped over or improper leans against walls. For every 10 limes a juicer fixes, a small payout is rewarded. This would only apply to limes that are fresh from a ride of someone who is not also a juicer...Preventing juicers from going around and knocking limes over...
BNofNV - Horrible!!! Walk instead
DO NOT USE LIME SCOOTERS--THEY ARE A RIP OFF!!!
The app is difficult to use. The scooters are untrustworthy. The company is criminal. Let me illustrate... I decided to try aLime scooter out as I needed to get somewhere faster than I could walk there. So after going through the rigamarole of signing up and unlocking a scooter, it kinda went and kinda didn't, so I decided I'd end the ride after only a few hundred feet. But when I went to do so, Lime threatened to fine me!! So, feeling obligated, I continued, only to have the piece-of-crap scooter die on me (it said it still had 2.4 miles of charge left) in the middle of a huge "no parking zone" --which I didn't know I was in because of the crappy app displaying so many stupid confusing windows it was almost impossible to see anything useful like the map on my phone screen. So when I tried to end the ride after it died, Lime wouldn't let me end the ride, again threatening a fine!! So I had to WALK the PIECE-OF-CRAP scooter out of the no parking zone I had unknowingly entered WHILE I WAS STILL BEING CHARGED FOR ITS USE!! And because dealing with the crappy scooter took so much time I missed my appointment!! What a crock. What a terrible "service"--it's more like an extortion scheme with all the threats and poor app function. I will most definitely NOT use Lime ever again, and I suggest you not even try it. Unless you like being scammed out of your money.
Gchrome@5 - Yes and no but over all it’s a no.
I really love this idea of this product, but it is so insanely over priced, from personal experience you can ride for under 2 miles and pay more than you would to Uber 15 miles... so unless you are using lime for the experience then cost effectively there are cheaper ways to travel home without a dui or safely and efficiently without a car. (Also I would like to say on multiple occasions the app has given the impression that scooters were over half way charged, then once activated they wouldn’t work and I have yet to be refunded the amount regardless of me filing a complaint both times and them stating they would reimburse me the money the for the second time, either way I’m still waiting for my reimbursement from one occasion let alone the second that they stated they would. The app also states in the App Store that it costs $1 to activate a scooter which is a blatant lie because it was $1:50 when I first downloaded the app and has raised once again) over all I would say this is a money hungry business looking to take as much money from customers as possible until they are irrelevant and no one uses said product anymore, which is sad because it seems like such a great idea if lime could only manage to care about it customers as much as the money it makes. This company makes me wish there was a 0 stars review. :/
Virginia Shopper - Bogus $25 parking fine = deleting app
I wish I could rate this 0 stars. What a let down after my initial joy riding LimeScooter for the first time in Austin this past week. I picked up my scooter in front of the JW Marriott and rode it half a mile to Moonshine Grill. There was a problem with the gas lever: I had to turn it like a dial instead of pressing down the lever for speed so that made for a tricky and somewhat dangerous ride. I only discovered this after I started my ride, but I got the hang of the broken lever.
My real disappointment happened when I found another scooter (this scooter had a working gas lever) and returned to my hotel. When I initially tried to park and lock the scooter, I received a notification that I was in an illegal parking spot and I could receive a fine, so I moved to an area with other Lime scooters. I tried to park and lock again and got no notification when I proceeded to end the ride so I snapped my picture to complete the process. As soon as I completed the process, I was notified that I was charged a $25 fine! I have tried to reach Lime via the app support process, via their internet page, their phone number and text, but they have yet to respond.
If I don’t get my $25 refund from Lime, I’ll consider it the cost for a lesson learned. I should have stayed with Bird Scooters. Their scooters were more likely to be in service than the Lime scooters... and NO BOGUS FINE!
Danielle Blount - Test your software before dumping scooters in cities. Work with local communities to make it happen
This is an untested, unthought through app. There is no way for one user to activate another’s scooter. What if I kids or I want to pay for someone else’s ride? This problem is identified on the FAQ but WHY WASNT THIS THOUGHT THROUGH INITIALLY????? When the product was RELEASE?! The scooters have been here for months. why hasn’t it been solved? what happens when someone’s phone dies? why would you keep charging someone or worse, risk a scooter being stolen by another person because YOU DIDNT THINK THROUGH THAT SCENARIO. Also, why weren’t city and local governments included in your decision to litter our city with scooters?! Very unfortunate and frustrating experience. Also, my scooter clocked 20 mph. Not the 15 that was promisedr. I really hope there is more thought put into something that effects so many people. It’s frustrating that factors like other pedestrians, motorists, stoplights, the inability to monitor and regulate drivers as they barrel down sidewalks and risk the lives of others, drunk or incompetent drivers, etc, are not consider. This puts people at risk and you’re really just asking for a law suit. All things that weren’t thought through and if they were, weren't given the proper attention they deserve. I hope more consideration is given the future.
Brooklyncool - Charlotte Nc. Horrible experience after horrible experience
Hello all I’ve been a juicer with this company for a few months now and it’s been an absolutely nightmare to say the least. As a juicer (Charger) you go out every night to pickup lime scooters and charge them by or before seven in the morning the next day. Well the games this company play is for instance they drop the pay rates right as you pickup these scooters, customer service is pretty terrible they read off a list so every problem is treated the same weather or not it actually is. Hubs which are drop off location disappeared to the point that no hubs are available any longer leaving you to manually drop each scooter which causes the pay cycle to get completely screwed up and it leaves room for them not to pay you. They will also leave you waiting hours and or days on end for responses to problems that should be fixed immediately. They also send out their operation team to shut down and pick up scooters while the juicers are out, so while looking at the map to harvest ,all you see is big white van and large numbers of available scooters depleting due to operation removing available scooters to harvest. App glitching constantly causing wasted time and wasted money wear and tear on your vehicle. All around a really lousy company to work for.
かめきんぞく - DO NOT USE LIME!!! USE BIRD INSTEAD!!!!!
I tried to use lime for the first time on a trip with some friends in San Diego first off the app is trash I had good reception but the app wouldn’t allow me to register a scooter for the longest time. I decided to get the $20 option and Once I finally got one I rode it for about 20min, about 8 miles of riding then got off at bar parked and snapped a pic. As i returned for some reason I couldn’t use the same scooter when there was plenty of battery left so I tried to use another one and it didn’t work so I used bird which is way BETTER THAN LIME. After a very pleasant experience with bird I notice I had a notification that said lime had take $40 dollars from my account plus another small $5 fee I check the app and there is no remaining funds in my wallet. The ride I originally took with them was no more that $8 dollars SO WHAT HAPPEN TO THE REST OF MY MONEY ? Customer service is trash after emailing them and waiting for about two weeks they didn’t answer any of my questions and just told me I would be refunded $1.40. I didn’t understand why that amount Would be refunded and they never said anything about why there was no remaining balance in my wallet for the app. So to conclude THIS SERVICE IS PATHETIC AND I WOULD GIVE ZERO STARS IF I COULD PLEASE IF YOU ARE READING THIS USE THE BIRD SERVICE INSTEAD IT IS WAY BETTER!!!!!!!!!!!!!!!!!
itouch77 - Fantastic fruit
Literally the best thing since sliced bread! These scooters are fast, (17mph) furious, and amazing! Easy to use map helps you locate your ride. And once you’ve happened upon it’s pinpoint location, if you still can’t find it, you can ping it. Very user friendly and a blast to ride around downtown anywhere available. I live in Myrtle Beach, SC and so wish they were available there. Any time I’m in an area that they’re located you can bet I’ll be on one. Once activated, they disappear from the gps map so that others can’t find and take them. You can pause your ride if say you and a few buddies are riding around downtown bar hopping and simply resume as soon as you get back outside. And let’s say God forbid that someone does jack your ride, you can deactivate the scooter or once it gets so far from your phone it will completely stop. They are the literal best and you absolutely have to try them out if you haven’t. Add it to the bucket list!
Nia.J - No refunds for error in what the policy says the scooter will do
I am very disappointed with my first experience using the lime app and Scooter . How can there be an app that runs the scooter software but doesn’t have a backup to turn it off ? Online yes it says it will turn off after so many mins , I waited over 30 mins bc my phone died on the way home with the scooter, being a first time user I will never make this mistake again, if I ride with lime again . It continued to run up my debit card the entire time . My husbands ride cost him $9 , mine cost $19 for the same fairly short distance . I called the customer service to see how to turn it off , auto response was not help . I went online followed the directions, had the bike in park , never turned off . I had to literally sit outside next to the bike while my husband went to get my charger , charge phone in the car next to scooter , then take the stupid picture to turn the scooter off . I got billed for time I wasn’t riding it off of what I see as a flaw in the software . Any given time something could happen to a phone, what if the person drops it and it breaks ? Would the scooter just continue to run up the card . I tried turning it off with my husbands phone and app , nothing , no back up plan . Disappointed in my fix experience.
PatrickO'Sullivan - Does not deserve 4.9
This App and service is absolute garbage. I will be calling their customer service first thing tomorrow morning for a refund. I downloaded the App on a walk when my partner needed to use the restroom and could not wait the length it would take to walk to the nearest public bathroom. So I DL the App and check the map and we head to the nearest two bikes. First problem, you can’t actually rent two bikes from one account! What kind of business only sells one item per customer?! That is ridiculous. Ok so I figure I’ll just get the one so she can get going but no, the E-bike was unavailable. Quick check of the map says there’s another one .5 miles away in the wrong direction bit we decide to make the quick walk and try again. We get there and guess what, this bike is unavailable too. 2 strikes and wasted time all the while my poor partner is on the verge of ruining their pants. We decide screw this company I guess we’re walking. Then on the walk we came across one more bike not even a E-bike and gave it a try. To no surprise it was unavailable as well. Three times I tried to use their products and three times they wasted my time. If a bike is unavailable it shouldn’t be on the map. How is that something you didn’t think of? I will never forget this.
CMaxx21 - Absolutely horrible product and service.
Lime just hit Nashville and as excited as I was to try it my first experience has been terrible. First it took me walking blocks and blocks trying to track down one. (I was walking for more than 30 min) None were where the app said they were and I reported 4-5 missing before even finding one. It’s battery was almost dead but it got me across the pedestrian bridge where I found another that said it had 15.8 miles. When I got on it my app now said 13.4 miles range. I was going 2.7 miles. About half way through the trip I hit a hill and the thing started struggling (btw I weight 135lbs) and the range now said 7.1. Got to my house and the range said 0. So I put it by the bus stop on my road and took a picture for the app to know it was there. Couple days later I get an email not asking me but actually accusing me of taking the scooter. And demanding that I immediately return it to the public. First of all, an accusation like that better have some strong evidence since I know for a fact I don’t have the scooter. Second the tracking tech has to be able to locate it. Or this entire business model is doomed. Will never use this service again nor can I recommend it in good conscience.
nviiim - Charges for faulty equipment. Charges for scans for faulty equipment.
I was charged for the minutes it took trying to figure out why I was getting the ⚠️ on the actual scooter when I tried to excel.
Finally walked to find another one and dispute the fail on their end.
Got to my destination finally. Had some drinks. Scanned the nearest scooter. Got charged. Scooter and app didn’t process but my payment did. Transferred more into my account. Got charged to scan again, closes the app, the app didn’t refresh to show the ride was initiated.
Repeat previous paragraph it worked, yet I was not refunded for the previous unsuccessful attempt stated above.
Jesus take the wheel, I’ll just take an Uber unless y’all own Uber then i’m using my escaLEGS or lamboFEETies and lose some weight. This is too much scams y’all it’s hard times and I risk my life riding y’all’s MF scooters at my account, and y’all just wanna be greedy like Violet Beauregard, y’all should be naked Coconut cuz y’all coo coo for coconuts trying to come at me at 15 mph on some drunken Karen I can drive an suv but not a razor type of ish. I’m madder than a hatter y’all got me twisted like an umbilical chord. Y’all got my heart racing like a presidential election. I’m hurt like a Sarah McLaughlin commercial.
Bowwow25 - Parking nightmare solved!
Heading to the MN State Fair, a friend suggested we use the Lime app and save ourselves $40 in parking by parking our car about a mile away and finding some Lime bikes to ride to the entrance to the fair. We were a little skeptical, but downloaded the app anyway. Parking at the fair is usually stressful and costly, and our day today included neither of those words. The app was easy to install and set up a profile/payment option, and the bikes worked great! The best part was we didnt have to find a docking station, we just dropped them right next to the sidewalk and walked across the street to the entrance.(I think everyone else was jealous). Upon leaving the fair, we found a bike and a scooter to ride back to our car a mile away. The scooter was really fun! We will definitely be recommending this app to friends looking to save money on parking and to those just looking to have a fun activity to do!
Staceysalsa - DFW
First ride in Dallas. Our bikes worked, the map worked, my bell worked, there’s a nice place to store your phone... And the sounds are cool. No complaints! There are plenty along Katy trail. I did however accidentally push the green button on the card payment twice on accident and it charged me $20 onto my “wallet” so now i feel like i HAVE to use it, and didn’t get my “first ride free”.
It will automatically charge you $10 to put in your “bank” on the app. (Sneaky) ....There wasn’t a way to undo my double tap. (I was new and barely learning the app, so I was a little annoyed there wasn’t a warning.) And another downfall is that I’m from Fort Worth. It would be cool if if they had these on Trinity trail! We have bikes along it, but the red ones that get locked up and need to be paid for at the certain locations & returned. (I have my own bike as well but it’s nice to drop them off wherever without the hassle of loading) . Additionally , I see the company carries scooters, having more scooters around would be fun. I don’t see any near DFW
Emily Jarrard - Won’t refund your money, won’t unlock, brakes don’t work on some
The first time I used Limebike, I requested to add $10 to my account and next thing I know there’s $40 on there. I went ahead and attempted to unlock a bike and figured I would handle the $40 later. Well, the bike I attempted to unlock wouldn’t do so, even though the app said it was unlocked. So I left that bike and went to use another. But couldn’t unlock another because it said I was already on a ride. 4 hours later I went back home and passed the original bike on the way, still not unlocked, but I was still charged $9 for the ride I never took.
So once I got home I called Limebike and talked to a representative who “refunded my $40”. That would be all fine and dandy if I actually got my money back.
Unfortunately, it’s 5 phone calls and 4 weeks later and I still don’t have my money back.
On a side note, these bikes are cluttered around the city and most of them have crappy brakes or rusted bike frames. Slightly dangerous if you ask me. Check your bike before you unlock it!! it will charge you for the 2 minutes it takes to realize the brakes don’t work.
chapres11 - DONT USE LIME PERIOD, TERRIBLE COMPANY
While visiting Seattle, my friend and I wanted to use the lime pods instead of renting a car for the weekend. After applying to use the pod, reading the requirements, I agreed to use the 15 dollar deposit fee knowing that I had nothing to worry about. After agreeing, my drivers license was declined and I was told I would receive an email explaining why. Never got an email... so then I called the next day complaining because I had been declined and told no reason why and was told the problem was because my issue date of my current license was less than a year (even though I’ve legally been driving more than a decade and that was not explained in the requirements) and that the only way to be cleared was to scan my old license that says VOID on it. I don’t know why anyone would carry an old, unusable license around. Upset with this issue and explaining I wanted to speak to a manager about this problem since this was a glitch in their system I was instead hung up on and they have successfully taken 15 dollars from me that I can’t even use in the state I live in. TERRIBLE company, don’t support them, you’ll just be disappointed.
LJ2300 - Not quite the adventure I was looking for
I was enjoying the beautiful weather in Dallas with my daughter today on a lovely lime scooter. As I was nearing a turn, I noticed the steering wheel seemed a little tight. I turned it a little and it seemed to loosen up. I then jetted of again. The feeling of the wind in my face and the my hair blowing in the breeze made me feel like a teenager again. Then, all of the sudden, baaammm. The entire top end of the scooter falls completely off sending me on a 14 mph dive onto the concrete. I may be going out on a limb here, but I’m guessing these aren’t serviced often. After my daughter determined I was in fact alive and there were no holes in my head, I stood up and hobbled about 1/2 mile to my destination. I then decided to give Lime a little call and tell them about my “travels.” Customer service was kind (she seriously was very nice) and sent me a multiple page incident report that must be completed in order to be considered for a refund. Should you feel adventurous, especially if you are over 40, might I suggest 5mph and bubble wrap. I, however, will be avoiding green scooters like the plague for likely the remainder of my years.
jessielucille - Love the idea, but a few flaws...
I’m brand new to bike sharing. My husband and I used them while in St. Louis this weekend. For the most part- it was FUN! Here’s my feedback that could make it better for those like us. We do not live in a city, so this is only something we will use on vacations, for that you should be able to pay as you go and not be required to put $10 credit first. Second, we should be able to scan two bikes with the same app to allow family members without a phone (our son, for instance) to ride also. Finally, I wish we could have reserved our bikes while we were at the zoo. I would have gladly continued to pay, but they needed to be locked, so it ended our session. When we returned an hour later, they were gone, and we had to find alternate transportation. This could’ve been an issue if there was not other forms! All of this may be a part of the service already, but it want clear if so from the initial use of the app.
xoch.itl - Great tech support and app for Juicers
I’ve had mostly positive experience since I started charging in January. They helped me understand and answered specific questions I had about charging. I haven’t had any issues serving charged scooters except last week and they promptly replied. I learned to take screen shots so I can get a manual payout.
Last night was my first night being able to pick up drop offs scooters and I could not serve them. I emailed them and within a few minutes I received a reply and advice. I still can’t serve drop offs but I submitted screenshots and was paid :)
Sometimes I can’t harvest a scooter but hey it’s rare. This has become my full time job and I appreciate the opportunity to make a living and be able to provide as a single mom to my small children. And I appreciate the bonus we were just given on February.
scoobysgal - Pluses and minuses
I like the scooters overall and the value is good. It was great when I thought I would be about 5 minutes late walking to work, but found one on the way, and ended up 10 minutes early. But I've come across some serious downsides. 1: you can't use them for errands, because they don't have a basket. And you can't use GPS, because there isn't a phone holder. (And a GPS app that shows you bike routes would be VERY useful with these things) 2: a lot of the ones I've looked for were located inside private buildings, so you couldn't get to them. I reported them, but who knows if they can get banned. They were at the local rich college kid apartments, so they will probably just use another card and keep doing it. There's no real way to stop it. 3: Since the chargers only do so at night, there are very few scooters available during the hours I need to get around. 4: you can't rent more than one scooter at a time, so no sharing with friends or family that don't have smart phones.
Fire Panda42 - Greedy scooters
So I was riding my scooter in Austin then the scooter just died. I went down a curb so I thought I may have knocked something loose. So I thought I should end ride then start again so it would re register or what ever. But didn’t work but after troubleshooting i learned it was dead. The app warned me that I was parked in a illegal spot or out of the area and thought it’s fine because I’m not leaving it here. I move the scooter to a correct spot then got another one. Later that night I got a text saying I would receive was a 25 dollar fine. I thought again it’s fine because I move the scooter and took the picture and everything. I check my bank account and they took the money out almost immediately after I parked the scooter. I tried calling the number but I can’t ever talk to a human and reading other reviews on here I feel like I’ll never get it back. They are too expensive and quick to charge. 1 filler every time you get on a scooter and 15 cents a minute adds up quick. Though that is not to bad with the good experience of riding the scooter but be carful they will be quick to fine you.
EmilyNicholeCrone - Charge
I love LimeBike they're easy to use and fun. But they use to charge me small amounts when I barely used any time. They used to charge me like .20 when I used 5-10 minutes. Now they changed the prices to be cheaper for a half hour, but I'm getting charged .50 for 3 minutes.
Update: one year later, it’s now $.50 to just check it out and then $.05 for every minute, which if you calculate it is now $1.50 per half hour, so a total of $2 per 30 minutes. Which.. sure? I get you’re trying to make money— but it’s cheaper for me to take a bus now to the store instead of using a bike. And I think I saw something that said you’re changing it to $1 to check out, which is ridiculous. I used to see everyone on limebikes! They were all over our university now (this year) I had to go off campus to find one regular bike. It’s sad to see a great idea be more focused on who will pay more for this item, instead of being a cheap reliable bike. Go back to last years prices! I would love to see more people using it if you brought down the price!
artsdistrictchic - Lime scooter wouldn’t let me end my ride, overcharged me by 3x amount
I want a refund for my ride last night. When I tried to end my ride I was told there was a “network Error” . So I rode the scooter to a new area a few blocks away in hopes of better coverage. But I got the same error. Subsequently I was overcharged by 30 minutes and I traveled a quarter mile more than I wanted to. This network error IS NOT MY FAULT and lime has a duty to provide a way to end a ride that doesn’t depend on a Network. For example scooter could be attached to the user’phone via Bluetooth so that users can end without relying on a spotty network (mine is Sprint BTW). It is very suspicious that my phone had the same amount of network ‘bars’ when I was uploading my credit card information, and getting Lime to START charging seems to work perfectly with only 2 bars!
It is UNETHICAL and ILLEGAL to trap a customer in a service that they are unable to end. It is frankly suspicious that Lime hasn’t implemented this very simple fix, please refund my money immediately AND fix this issue or I will report this to the City Attorney’s Office.
Newbie Suburb Investor - Beware! Charged $100
On May 9, I decided to give LimeBike a try. I rode an electric assisted bike from work to my apartment. First bike I tried to unlock didn’t work, but still charged me $1. I figured it was no big deal. Moved on to the bike next to it and it worked. Rode home (~6 miles) and parked the bike outside of the apartment complex. Locked it, was charged my final fee, and went inside. Came outside about 6 hours later and saw the bike was still sitting there. In the morning, I noticed the bike was gone. I assumed someone rented the bike and thought nothing of it. 1 month later, I see a $100 charge from LimeBike. I received an email stating they could not find the bike and I was the last person to use it. Now they are saying I’m responsible, which makes no sense. The entire business model is based on users renting bikes and leaving them wherever they want for convenience. This means that anyone could take a locked bike and the person who used it last would be charged. I will update if LimeBike does the right thing and refunds my money, as I have no control over what happens AFTER I rent a bike.
linniekaye - Great scooter ride
My husband and I took a break from the kids on Friday night and went out on a date. We went to downtown St. Paul to the stone arch bridge and there we found Lime for the first time. We decided to ride together and rode 2.8 miles before the battery died it was the perfect amount of ride time for the site seeing we wanted to do. It was very easy to use and you are able to lock and pause the ride with ease. Unsure why other reviews state they couldn’t use their ride again, my guess is that they were not using their app correctly.
For the 2.8 miles we were charged for just over $9, which is reasonable!
Other reviews state that they feel that’s too much since you can get an Uber for under that price— here is the problem with that
1) Uber cannot bring you were Lime can- bike trails, common parks, site seeing.... Uber can drive you to the location but it takes something like lime to get you through said location so you don’t have to walk everywhere.
2) charging- think about how much work it is for the person who goes out to find these everyday at the end of the day to recharge the scooters and bikes. It is time consuming!
3) 10 mph cruising speed! The perfect speed!
Definitely worth the price paid hands down!
mmf2339 - Beware the new scooters!
I live in Austin, and I used to love this app. The scooters were convenient and usually within a reasonable distance from me, however, recently I’ve seen new scooters around (I guess a new model) and every time I’ve used one I’ve had a problem. One wouldn’t go above 10 mph, one was jerky (it would accelerate for a second then stop for a few then start again), one stopped working while I was in the middle of an intersection (and I almost got hit by a car because of it), and I just tried to take a ride home and I had to try two scooters (both would not start, so I am currently trying to be refunded) before I found one that worked (and it was the older model). They need to fix the new models or go back to the old ones before someone actually gets hurt. It’s unfortunate because it was very convenient for me, but now I feel like I’ve wasted too much money on scooters that didn’t work, and honestly, I feel unsafe using them. I may have to switch apps or find another way to get around.
Patrickrom - This is getting old
1.5 miles from my house. Decide to go a little out of my way to get a scooter. Can’t find it even though I’m right on top of it. Start walking and spot another one .2 miles away slightly out of my way again. Same story. It’s not where it says it is and the bell accomplished nothing yet again (I’ve never seen it work). Continue walking and decide (stubbornly) to make one last effort to go for a slightly out of the way scooter. I find 2 next to each other and am told by the app I need to add at least $10 to my account. As I reluctantly do this one of the scooters is taken. I then realize upon refilling my account that “my” scooter won’t run because I happened to try to scan the one that had too low a battery. I’ve probably spent 30-50$ on life scooter rides and have probably shaved a net 2 minutes off of my walking commute because of instances like this. While they are fun to ride as a means of entertainment they continue to not be a viable option for transportation.
CamiTname - WORST CUSTOMER SERVICE
I would give this company 0 stars if I could. The other day our lime car randomly locked with ALL of our stuff in it- backpacks, school books, computers, wallets, etc. and we could not get it open! No matter what we tried the car stayed locked. When we called customer service we were on hold for hours before we reached an agent who could help. Once we finally got through they were rude, told us the couldn’t send someone (even though it was on a weekday during normal business hours), and left us stranded! Anytime we asked a question we were met with the same answer of “I don’t know” or “No one can help”. We finally asked to speak with a supervisor and low and behold were on hold for even longer. We even called AAA and the police department for tips on how to get the car open.
If this company wants to be taken seriously in a big city with a lot of customers, like Seattle, then they need to reconsider their product reliability and customer service. I would recommend avoiding their products at all costs.
Practical driver - Writing bad review on scooterless walk to work
I rode lime scooters exclusively for months because they were safer and taller (better fit for me) than Byrd or Lyft. However, the app's never been great (lags when you need to lock and if you don't wait, you'll be charged for not locking). What's killing me today is I unlocked 3 scooters (in Nashville) on my way to work just to find each wasn't working. That's a dollar each for the 30 seconds it takes to realize that scooters not working. So is lime leaving broken scooters tipped over on the sidewalks to collect my donations for their repairs? The dollar to unlock needs to go away anyway. I ride 5 times a week, report every issue I find, but because my rides are short the dollar doubles the cost. Frequent riders need a discount on unlocking even when the scooters work.
newengland - What a great and amazing idea
I heard Miami shores was having a meeting to terminate the use of these lime bikes all over the neighborhood
Didn’t think much till I took the dogs walking threw FIU and there was about 6 of them just waiting for me , I pulled out my phone dl the app and scanned a bike it said 1st ride free .. ( cool ) thinking I’ll never use it again not knowing how much it is to ride .. we went for our walk returned the bike as another someone was looking to get in one I asked how much they charge he says $1 an hour I’m thinking I pay $10 in Hollywood hmm.. I have an Airbnb and what a concept if I can provide my guests a bike I don’t have to maintain for such little money or no money for me who would complain about $1 ? So now I’m going to look for a couple to leave in front for who ever is in the mood for a nice bike ride cheep
ReviewMinded - LimePod is Trash
This is for LimePod usage. Firstly, I had trouble signing up. I got an error push notification from Lime saying they needed more information from me to process the application. I clicked it and...got taken back to the app with no other information and no way to find more information. Your app needs more explicit error messaging. I happen to know what the error is because my girlfriend also went through this rigamarole, but if she hadn’t, I wouldn’t know what my next steps were. That’s a bottleneck where you could be losing customers.
I also happen to know other problems she has (with pausing rides, seeing cars marked as “available” on the app and then getting to them and them not being available because of problems with gas or with the cars themselves, locking and unlocking and the capabilities that the support team is allowed to perform) which is why I’m giving two stars. The extra star is because once the cars are rented, they’re usable.
Glynnis Lee - Hope you don’t have to contact customer service
The rides I’ve had of been OK. But There are a lot of providers with scooters here in the bay area. I emailed their customer service the other day when I had an issue and I don’t know if they outsource or just have poor direction and staffing but it took a week until they wrote me back at which time they sent me a macro. I pointed out that I had forgotten that I had even emailed them and that this was way too long for a reply. To which I got another macro that didn’t address my concern from either the first or the second email. Also the bells don’t work well. And honestly they are pretty important to not have to Yell at people when you’re behind them. Also the map can be very incorrect on the location causing you to have to search for the scooters.
I just read through the other reviews and it looks like this is a consistent issue. I was going to rate this higher because the scooters are fun however it is dangerous to use the service that has poor customer service.
uhhhhggg - BE CAREFUL
Ok so the bikes and scooters are fun. But I purchased lime prime and No where did it specify, not even the terms and agreements that the E-bike and scooters where not covered by lime prime. So I got a scooter and I was still charged on my card. NOT ONCE BUT TWICE. So I called them and the lady was trying to refund me an incorrect amount but i said no. She refunded what I wanted but NOT back to my CARD but towards the credit!!!! I had to calll again🙄 ughhh. atleast she fixed it and that was all. Few days later I ride an E-bike and was still charged. I called and this lady tells me that those are not covered by lime prime. I was upset because the first time I called she didn’t tell me that. So I asked for a refund for my Limeprime $30 and she agrees and Tells me to wait 24-48 hours because someone else has to give me my money back...??¿ so lets hope I get my money back 🙃 Just be careful guys . LIMEPRIME IS ONLY FOR REGULAR BIKES.. WATCH YOUR BANK ACCOUNT. You might be charged TWICE. and if you call the number.. Press 0 to speak with a representative to get to them faster instead of emailing them..
Dontgetmestarted - Chasing Scooters
I’ve only used your service 3 times, and have thus far truly enjoyed the experience. It is practical and fun. I however immediately knew what the one pitfall was - you can not reserve your scooter.
I just experienced first hand how unfortunate this nonexistent feature is. I walked 2.5 miles to my destination, chasing 3 different scooters on the way. As I approached the third one, I watched someone 10’ in front of me take the scooter. When returning home, I had the exact same experience. I chased 2 scooters, and again, I watched someone take the second one 2 feet in front of me. I walked another 1.5 miles before finally getting a scooter that was almost dead. I had to kick it about half way home (1mile), as it didn’t have enough power to get up the hills. In total, I chased 6 scooter and walked 4 miles before getting a nearly dead one.
You absolutely must offer a reservation option with a 10-20 minute window to take the scooter. My experience was somewhat extreme, and maybe an exception; but it was absolutely avoidable.
Fydudufuhfucyxgxufyxuxicucycyx - This is too good to be true
I have been in Berkeley CA and seen the ford bikes and really wanted to ride one. I know that you have to have clipper card or something like that which I don't have. Also I have issues riding on the street. Luckily, recently in my town, lime bike appeared and I was shocked when I first saw it. The first thing I noticed was the no dock system and the brain of it was the app. I thought maybe the dock was still being built but I read more on it. It had no docks. I hooked up my card to it and now getting from school to home and from home to school is easier than ever thanks to LimeBike. I also like the feature where it tracks your calories burned so there's no need for an Apple Watch or any of that. I love going on rides and this makes it so much easier.
VisualGamer - Bikes show up on app but are inoperable
Bikes in low traffic areas are often hidden from plain sight. Found one in an underground parking lot that cost me 20 minutes of failed unlock attempts and talking to tech support. Tech support was worse than useless. Told me to uninstall and reinstall the app and try again. I had just freshly installed the app 10 minutes earlier but he insisted. After waiting for 5 minutes to download the app on my mobile network from the underground parking garage it did the exact same thing, failed to unlock the bike. So the tech support said to go find another bike, because that bike needed maintenance. Total waste of time. After 15 minutes of walking and searching, found another bike upside down in a bush. Muddy handle bars, crappy ride quality, weak pedal assist, and still cost $6 to go 1 mile. Uber would definitely have been cheaper and a lot faster. Walking would have been faster overall and if it isn’t faster than walking, and isn’t cheaper than a cab, what good is it?
LauraMH - Fun but too expensive to ride compared to other options
A cost of a single ride metro or bus ticket in Madrid is €1,5 unless changing zones. The cost of a Cercanias ticket is €1,70 between Atocha and Chamartín.
Twice, I took a scooter the equivalent of two metro stops. The distance was not exact as I had to walk further as scooter was not as close as metro stop initially. The cost was €1,95 and €2,1.
I like the scooter even if at times scary on Madrid sidewalks. It was fun to use and I liked the speed when I hit open stretches of sidewalk. I just don’t think I will probably use again after those two initial rides as there is no carbon savings contrary to what the app says. I would have walked or taken the metro otherwise. It is just not competitively priced compared to other transport options. If I am going to pay more than €2 for 2km and I don’t want to walk or use public transport, a taxi wouldn’t cost that much more. If they drop the price by half, then it becomes price competitive and useful.
CelticAces - Same cost as Lyft only much slower, colder and more frustrating
I liked the idea at first but this is a train wreck (or maybe a scooter wreck)
First off, why the hell does a 2 mile e bike ride cost the same amount as Lyft when it took 4x longer?! That means it’s really 4 times more expensive per minute to ride a dorky bike in the cold than to have someone else pick you up and drop you off while you relax or get things done.
Parking the bike was confusing too. First the app said there was no Lime service and I couldn’t park there but didn’t tell me where I COULD park. Then that message went away for unknown reasons so I parked it on the sidewalk. Oh and get this... I tried to submit this message in the app to help them improve but ironically they designed the app so the iPhone keyboard is blocking the submit button and there’s no way to hide it. No wonder they do a mandatory $10 min charge, because I’m sure other people will get sick of them after the first ride too. Well enjoy my $10, it’s the last you’ll ever get from me.
Devon$occer - WORST SCOOTER SERVICE!! Use any other
I’m telling you, just use jump or any other scooter or bike!! Every street is a restricted zone and our scooters were left in a no parking zone by a worker; so when we started our group ride it charged us 10$ per person and an additional 10$ for starting a group then finished our ride automatically and when we went on separate accounts it charged us about 8$ each to keep starting it again. We walked them a block to get it out of the restricted parking but it didn’t end there... we had to look at the app constantly to avoid the restricted locations because they can stop the scooters from across the street and every other block is restricted. When you drive near a restricted area the scooter will slow down to under 4mph or just beep and cancel ride making you pay extra to start another ride. For 5 people in total to ride for 1.5 hours was about $200!!!! Ever since we switched to jump their has been no problems.
d_yang1 - Good equipment but unhappy with customer service
I used Lime about 5 times when it was available in the Boston area. It was easy enough to use and reasonable in price. However, after they pulled out of the Boston area, I tried to get a refund for the balance. After working through their customer service, they said they sent it.
Checking up on it, my bank never received it so I inquired with Lime again. They said they sent the funds to the card on file but the card was long canceled and that I had to work with my bank to get the funds or prove it was rejected (which was not something the bank could do). Lime doubled down on this position so instead of spending more wasted time on this, I gave up and let them keep my money than to fight a battle they weren’t looking to be reasonable or logical with. Instead of just transferring my balance via check or a new account, they wasted my time and kept my money.
ae4639 - Always fun, but it’s a hit or miss
I live on a college campus, so access to lime scooters are amazing. Unfortunately, several of the scooters literally look like they’ve been hit by cars and are damaged. There are many that will have full charges, and you’ll unlock them thinking you’re good to go, but you get on and the scooter won’t accelerate. I’ve had more good experiences than bad, but it’s kinda ridiculous. Not to mention the fact I rode one tonight to my friends place, got ready to leave, tried to scan one to ride back to my place, and it said I had insufficient funds. So I go to add more, and somehow the app allowed my account to go -$3.70?? Don’t know how that’s possible, but i tried to add more funds, and it won’t let me. It keeps saying that the amount can’t be deposited from my account, when I know for a fact I have plenty money in my bank account. Kinda ridiculous and majorly inconvenient since i use lime almost every other day.
KarinJanet - You’re like a friend I can depend on
You’re always there when I need ya! :) Every time I get on a lime bike I feel like I’m in a commercial... leaving my boyfriend’s house later than planned, have to get home to change and get to work... but how will I get there in time?! And then puff! A lime bike appears.
Tonight I was walking home when it started thundering and lightening I started walking a bit quicker but I knew I couldn’t outwalk the rain that was about to pour down on me. Then puff! A lime bike appears! I hop on, get home, and as soon as I’m inside it starts down pouring.
One regret is that I didn’t finish the payment option earlier because in my panic to get on the line bike to save myself from the storm, I added way more money to my account than I wished. Oh well.
Brody Ajemian - great concept, clean design, but the bikes are poorly maintained
i use lime all the time. out here in rockaway, if you want to go from 13st to 90st, boom—just find a lime bike near you and you’re on your way. my friend uses it to bike down to a surfing beach when we surf, and there’s always one nearby.
problem is, there are only E-bikes here. no regular bikes in sight, and i’ve never seem a lime scooter before. that’s only a concept to me. don’t get me wrong, the E-bikes are great, but they’re way more expensive. another issue is that i never know if a bike is in service, so it’s kinda a luck-of-the-draw situation. this is an issue described in multiple other reviews. additionally, sometimes i’ll get off the ferry and try to grab a lime bike so i can bike along the boardwalk instead of take the shuttle. i try to unlock the bike, and unlock it does... but only in the app. meanwhile, back in the real world, the red lever will still be down and stuck that way, making me waste a dollar as an unlock fee.
i have also heard rumors that after this summer (2019), lime will be shutting down in rockaway. i don’t know how accurate these are, but if they are true, well... that’s depressing because the service is great.
long story short, i think this is a great concept, but the bikes themselves are poorly maintained. please fix these issues ASAP.
thePUNISH3R - Poor App for Juicers
If you’re a Juicer the app has bugs so beware!!! It can cost you money!
When in the Juicer menu if you select an area of town there will be scooters that appear that need to be charged. Once you zoom in to navigate where exactly they are, they disappear.
Another option that happens is you’ll arrive at the scooter and it’ll show that it needs to be charged but the moment you go to harvest it, the scooter disappears from the app but is sitting right in front of you and will say something along the lines of “unable to harvest.” You can step back a foot and it’ll show in the app in needs to be charged but disappears in the app again.
I’ve wasted plenty of time and gas driving around town to pick up Limes that need to be charged to only have a problem with the app that doesn’t allow you to harvest the scooter and the scooter just disappears within the app.
This is a major fault in the app because it will cost you money and gas and time, and it also costs you money from scooter that you can be charging. On top of this it doesn’t allow riders to get freshly charged scooters more frequently. It looks bad on the company! I’m sure theres a simple fix the engineers or programmers can make but it seems like support within the app doesn’t have any answers. So here’s the 1 star review until this gets fixed, the 5 star review will come back when the app is firing on all cylinders.
Roqks - Experience so far terrible
My experience has been terrible so far. I live in the dmv and I’ve been trying to ride a scooter for a couple days. The app kinda shows you what area it’s in but not pin point it. The scooters that I have found gps has been ripped off, unwired or just plain don’t work or when I look at the app and check the mileage or battery there are low. It really need to be a docking station for these except for feeling like I’m playing Pokémon Go just to ride a scooter. It’s like I want to give you my money and have the experience riding around the city in something that I don’t have but then it’s like by my own or screw just drive in my car like normal. Love the idea and the product but why go threw so much.
Red McCallen - Can’t Find Bikes that are Right in Front of Me
Not sure sure I am going to stay with LimeBike after first attempt to use. I created an account today and the app already annoys me by reminding me every time I open it that I have not allowed it send me alerts and notifications. If I don’t want that feature, I should not be reminded every single time that it would be a good idea to turn it that feature on. I am the consumer and it is my choice. There are enough competing bike companies here in DC that use, including my own, that I can choose the least annoying.
But more so, I walked past six bikes between Second Avenue and Fenton Street along Colesville Road in Silver Spring and NONE showed up on the app!!!!!!! Having made plans to use my Capital Bike Share that accurately showed the docking stations capacity, I made the extra effort to get to the station and take one of those bikes. Sorry, LimeBike. I like your bikes, but you totally failed with six bikes in less than a third of mile not showing up.
Caesar 👑 - Horrible app does not work
Couldn’t get past the license photo screen! Kept saying my license wasn’t working but obviously it is valid. When i called customer service (outsourced to some place like India with people who have no knowledge on the subject) they basically said it would take 24 hours to get someone out to help me. But while that was all happening, my partner had already gotten her scooter and was paying for us to stand around for 15 minutes trying to get it to work. we cut our losses and had to alternate riding one scooter, which forced us to run the timer longer. Then, at the end of our ride it informed us that out of the $3 we had redeemed to use for that ride, we could only use $1. And our scooter had a gold wire wrapped around it. All in all, we definitely will be getting our money back from this company. Ridiculous and hard to navigate app, especially when you’re downtown on the street and trying to trouble shoot. Don’t support this company.
Lewarner - Rider beware of the risks!
I have rented twice in Seattle. Both time electric assist bikes. First time bikes outside my hotel. I traveled on level surface only. It was a little hard to get used to. The bikes are heavy frame partly due to the battery pack. Overall I had fun but I did almost run into traffic because starting off can be too fast. Second time we took some hills. My bike could not handle steep up or down hills. I walked the bike up a hill. Very difficult! These are heavy bikes. Going down my bike didn’t stop or slow enough. I had to crash into a curbing to avoid cross traffic at the bottom of the hill. Mind you I had no helmet. I have one at home but not traveling. I was lucky to only be bruised and abraded. I walked down all the subsequent hills. So rider beware what you can handle and what the bike can handle. Otherwise I found the locking and unlocking inconsistent. And I won’t ride without a helmet again!
frustratedhuskyfan - Will not allow me to add to my balance
I had been a frequent Limebike rider when they moved to the new wallet format where you prepay for points. However, the app continues to have a processing error and will not accept my card information (which of course works for the 20 other services it’s signed up for on my phone). No amount of app updates or resubmissions of card info has fixed it, and despite issuing multiple tickets to Limebike support, the customer service reps have done nothing to resolve the issue. The last message they sent was “have you made sure the card isn’t expired”, and I replied that yes I had. I have heard nothing since then. It’s now been over a month since I was able to last use Limebike. This is a pathetic exercise in customer service and I will make sure to let friends and colleagues know how unreliable this company is at every opportunity I get. It will probably get annoying how often I shoehorn it into conversations.
ValCar11 - Misleading
My family and I each purchased a Daily Pass to use the scooters over the weekend. Considering the title of the purchase was Daily Pass we did not expect any additional charges after the purchase. At the end of the day once we had finished riding we each had very expensive additional charges for riding over 30 minutes during a single ride. Apparently the daily pass limits the duration of your rides in the fine print. We had over $100 in additional charges. I reached out to their customer service to see if we could get a one time credit for the misunderstanding and was told to read the fine print next time. We will definitely not utilize their services in the future. It felt like we were intentionally tricked with the wording of the “Daily Pass” not truly being unlimited. If their customer service was improved we would consider using them again over the other scooter services.
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Cecilting - Safe, easy, efficient and fun
This was the first time I used Lime and it was a spur of the moment decision to download the app and jump on while on my way to brekkie. In less than 2 minutes I had the app, the scooter and was on my way. I barely needed to kick and the engine was able to take off - effortless. The wheels are hardy with good shock resistance over the sometimes bumpy paving. Steering is sensitive so it’s easy to weave in and out. What’s more, people in Santa Monica are so friendly and seem supportive of the mode of transport so I didn’t feel intrusive.
Tinkimegan - Good but could be perfected
I like Lime scooters... they are handy for getting around and I think they are well priced. However, it is frustrating to see a scooter in the app, walk towards it and have it disappear as you get close only to have to find another one and have the same thing happen. There should be an option to reserve the scooter to stop this futility.
Also, the scanner in the app does not work at night unless you are right under a street light. And if you try to wheel the scooter a short way along the road to get it under a street light it screeches at you - which is very loud in a suburban street and no doubt the bane of any parent trying to get little ones to sleep. I tried to use the torch on my phone but as soon as I opened the app it shut off the torch - perhaps the app could be fixed to allow these to work together for people who want to get a scooter home after dark.
Waxed pop:) - Poor communication from the app to the bike leaves me out of pocket on holiday.
Flew into Sydney today and thought Lime was an excellent choice to explore the city.
Had a few issues with unlocking the bike due to a wheel spoke resting against the wheel lock on the bike.
In trying to unlock the bike, there was no indication that this was the case from the app, but after adjusting the rear wheel, the lock opened with no issue.
After finishing my journey, I’ve noticed that my account has been charged the correct amount, but also an extra $28 has been withdrawn from my bank account.
While I have no issue with preauthorisations, overdrawing a customer’s account without their knowledge due to a technical issue with the bike itself, as well as poor communication from the app to the bike, isn’t really fair.
I understand that in pre-adding balance to a Lime account bypasses preauthorisation stage, and this was suggested to me as a solution to the issue, but this wasn’t actually clarified until I had to call support.
Nowhere on my ride receipt does the preauthorisations show, and even if the money isn’t lost forever and will return to my account, I’m out of pocket while I’m on holiday, and the reimbursement will not be expected to return to my account until I’m home.
I would suggest a clear message to the customer so they’re aware of the preauthorisations, as well as fixing the hardware issue that caused the issue in the first place.
Eagles4Ever! - Idea is great but the app is a disaster!
The biggest problem with the app is help is unavailable. Any errors say to contact support but no contact information is available. The only phone number available is if the scooter is damaged but problems with locking, payments, anything else won’t let you contact support. The app is originally from the US so the only payment phone number was an overseas text to the US (we’re in Brisbane). If you’re just using the app for yourself, you will be frustrated but if you’re using for you and family, it’s a new level of frustration. I used my credit card for my wife and daughters and the system would not let us use the card on multiple devices. The app said to (you guessed it) contact support without telling you how to contact them. We literally wanted to give them money and they didn’t take it.
lileyyy - Unreliable
Lime used to be a viable way for me to get around (albeit a little expensive - but fast and fun), but I have so many issues unlocking bikes all the time now, or just not having any bikes around at all. When you need to be somewhere you don’t have time to click the help button every single time. It’s not worth taking the time to walk over to a bike only to find it’s not going to take me where I need to go. It usually means I’m late because I’ve missed the bus I should have gotten, or I’m forced to call an Uber. Also there haven’t been any helmets on any bikes for ages! Apparently lime says if there’s no helmet then walk to the next bike - not the best plan when 99% of bikes don’t have a helmet, you’d be walking all day!
bobbbym aussie - App is in need of an overhaul
I love Lime - so easy to find a bike, jump on and ride off to where ever I need at any time.
As to be expected the fleet at times will have quality issues - a wobbly peddle here, no helmet there, a slightly bent wheel somewhere else. But generally very well maintained.
The issue I have is with the app - for a digital company it has a terrible user experience when anything goes wrong. Today I had an issue where the lock mechanism didn’t open upon start of trip and it charged me for this despite needing to physically force the lock open upon second attempt (and open charge). When it comes to disputing this payment there is no easy option. No trip ID to reference, no option to click into the trip and flag a problem. Just resort to taking a screenshot on my phone and emailing support.
This is a bad experience and would no doubt be costing Lime significant staffing costs in reviewing these rather than automating. Need to pick up the game and hire a user experience consultant to get cracking on a refresh
mrcothms69 - Love riding like but... 3.5 stars
I love the idea and I love the product, But!
I would be using lime everyday if it would except my card details I’ve tried 5+ times to put money into the app but it loads then refreshes to the home page without giving any information and I have to re-enter my card details etc. I have used the same card previously a few months ago and when I made a plan to ride with lime (which I was depending on to get somewhere) I just couldn’t make it work.
But if you are able to make the bikes work, they are amazing, convenient and fun!
AliK1980Brisbane - The application doesn’t work and it keeps charging you
I was late to work, so I got the scooter to arrive on time. What happens next is that I got to work and tried to lock the app on my phone, but there was no option to “end ride”. I stayed with the lime for 5 minutes and closed and reopened the app but it didn’t work. I was already late for work so I left.
It is now after 20 minutes that I arrived to work and unfortunately it is still charging me and I don’t know what to do.
Still I don’t have the end option and some homeless may jump on it and use it now and I’ll have to pay.
It happened last time too. It took me 2 minutes after I arrive to be able to lock it.
If it happens again, I’ll never use lime again.
RollerB - Great Scoot!
Took one for a run during the Brisbane trial. The app worked well and the scoot was plenty powerful and fun. I hope we get to keep them as it's a great way to get around the inner suburbs especially with our rubbish public transport. Only negative was the brakes were really stiff on the one I had but it was clearly brand new and just needing an extra adjustment. The app let me report the issue after I logged off so hopefully those get looked at.
Mau Australia - Excessive fares!
I signed up only to try the service, it estates it was $1 for unlocking the bike, plus $1 every 30minutes, they do not stipulate that there is a difference between electric bikes (everywhere) and non-electric ones (no where.. I wonder why..).
I got charged $13 instead of $3... they DO NOT tell you the fare they will charge you, and just to make a comparison, the Uber ride (normal Uber, not Uber Pool) would have cost me between $10-$12..
I feel scammed and even though I sent a request and tried to complain, no response was given, they just charged me more than an Uber..!!! BE CAREFUL WITH THIS APP..!!!! I already deleted my account and asked the bank to cancel the transaction. 200% NOT recommended.
CPnz12 - Hours of Operating
Would be useful if the times of when people are able to use limes are posted on the app. Was wondering for a couple months why it never shows anything during the late night/early hours of the morning. Thought my app crashed or something. So would be good to see that on the app. Had to find out from a juicer that limes don’t work during the early hours smh
Mdiddily - Best thing that’s happened to Brissy
I loved this so much! I grew up in Brisbane and always thought it was a bit boring. But having this easy accessible form of transport while visiting has completely transformed my opinion of Brisbane. I managed to see so much more of the city than I ever have before in a short space of time. I hope they don’t get rid of them
Igsterau - Ride history bug
There seems to be a bug with the ride history with the e bike. I’ve done 10 rides and only once has the ride history shown the route of my journey. The rest of the rides show either the pickup location or a straight line from the pickup and destination location.
The ebike can take some time to get use to. To ride and slow speed when you have to navigate tricky areas you have to brake and pedal at the same time.
The motor is not as fast as I would of hoped for. It will get you up a hill be very slowly. This would make me very nervous to take the bike on a busy road.
But having said all that it has reminded me of the joy I had as a kid riding around. The ebike is a lot more practical than other non electric share bikes around which are just too much hard work to pedal on one tall gear.
Rob Allen - Sydney - Poor app and features
The app itself is quite basic, and functionality is poor. Often, it will show you a bike, but when you get there, the bike wont unlock (has happened over 50% of tge times i have tried). They could easily allow in-app testing to see if the bike is functional before walking to the bike. The app is clunky, and after trying to add in an rmail address after signup, i gave up as the confirm email link kept taking me to the app store to downlod the app. Also, charged me in a different currency to where i live. Overall, pretty disappointed.
Fleggy - Unreliable and dodgy pricing
It’s a great idea and when it works well, it’s handy and I had over 50 rides. Unfortunately there are some major problems. The pricing is based on their calculations and I was over charged numerous times, after locking the bike correctly. Unlocking a bike is luck, I’ve attempted multiple bikes just to get one to work. Even though the bikes are brand new in Sydney, they started to get worse in condition and reliability of power. I’ve even had to pay to unlock a bike that ended up having no power despite showing full battery. Nice try but still to many problems and too expensive to be reliable.
cacothii - Walking for nothing...
When you look at the map you see a scooter. Then you walk to the scooter and it’s gone. Then you find another one.. when you walk some one already picked up. When you realise you are already out of your route and spent time finding a scooter.
The app itself is amazing, easy to use... but it’s just frustrated walking for nothing. It should have an option to book temporarily, and even if you don’t make in time, you would be charge a fee to book and don’t pick it up. Easy! And save the frustration
Anonymous Bank User - Issues with locking and app
I rode a Lime scooter to the very end of the allowed area and attempted to park in several different spots with no restriction whatsoever but the app didn't let me.
After moving around like half a block and trying to lock again, the app just killed my phone. There's no phone you can call to get support, and because I had to charge the phone but still was like 1 km away from my final destination, I decided to leave it behind and walk to get the phone charged.
Trying to avoid extra charges, I paused the ride but surprisingly enough, after raising two tickets online to get support from who knows who, I came to realised that despite of having the option of auto charge the wallet off I still got charged 27 dollars extra over the 10 dollars I had charged initially to my wallet.
Really, very disappointing and now I feel that I'm arguing with the air because I didn't get any reply to the reports I sent.
aumelle - Lovely bikes but poor app/service
Why do you make it so hard to disclose that your eBikes cost 30c per minute in Australia? Also, why is it so difficult to raise a complaint via the app, having to type in personal info you already have from me and going through endless captchas to prove that I’m human? Why does it sometimes take 5 attempts to unlock/rent a bike (ending up with 5 pre-authorisation charges)? Why do you refer to prices in £ in Australia? Don’t get me wrong, the bikes are great but your app is substandard.
Rellephant. - Fun but don’t be fooled as it does cost.
My husband and I got the app and thought it would be a few bucks to zoom around Adelaide for a bit of site seeing. After all was said and done between us we were charged more than $50 for 2 scooters for an hour and 15 min. It was fun and the scooters worked well but felt the price was misleading.
Bachelor1215 - Expensive rides
While the App is nicely made and the scooters only cost EUR 1 to start, the real costs are significant. I scooted along the Seine in Paris for just over a kilometre and paid over 10 EUR. You pay for time and distance. Go for it when you want to have some fun but taking any other mode of transport is definitely cheaper. Beware of constant location tracking on your mobile which drains the battery.
Fremantle1970 - Terrible app
Constantly unlock bikes to find they are out of battery and get charged unlocking fee!!
App continually crashes and has nil information error.
Great when you get a scooter that works, but that unfortunately is rare.
Will only use if no other option.
serverus// - Good way to get around but too expensive
I’ve used the Lime bicycles a couple of times and really liked it, so easy to find them (they’re everywhere!) and being electric makes riding around so easy and fun. Having said this, I probably won’t be using them much at all as o find the price way too expensive and I can get a Uber ride for the same price (quicker and less effort) 🙄 I really hope this will change as Lime gets more popular!
Rodrigo Guilherme - Great but can be better
I’ve been using scooters to come and go to work once it’s 2km distance from my place. The experience is really nice, however, I’ve noticed that some of them don’t have horn which can be dangerous. Also, I think that should have more scooters available in the CBD and nearby suburbs once it’s very annoying walk long distance for getting one and when arrive get surprised without any at the place it shows in the app.
rol_ap84 - Great experience, sometimes difficult for couples/friends to locate scooters together
Tried it for the first time with my partner in Brisbane. Was a great experience! Easy to use and unlock, pricing was very reasonable
Would suggest solar panels, as it can be disappointing to get one and it’s almost out of charge; and clearly marked suggested designated drop-off spots, especially if you want to scoot with a friend.
GPS was a little problematic
cailoupea - Beware International Transaction Fees
I’m in Australia and was charged an international transaction fee on top of the ride fee for a scooter ride. Not happy that Lime does not disclose this. Lime, please provide local payment service in Aus to avoid these fees! Would prefer not to be forced to preload $10 credit and instead pay for each ride individually.
Sign up failures in the app happened a few times for myself and friends when first signing up. Trouble scanning the QR codes as well in poor light.
Great concept and enjoyed the ride but needs work on app sign up process and disclosure of fees. Also think surge pricing for scooters is ridiculous. Flat rate/transparent pricing please.
Helmet holder wouldn’t go astray. Often scooters have 2 helmets on them and you have no idea where to leave the second one if there are no other scooters around.
Protea11 - Just wish I could reserve one!
The scooters are awesome and I love hoping on one to get around. Just super frustrating and annoying when I go the long way around or out of my way to grab one, only for it to disappear right before I get there.
Really wish you could reserve scooters when you’re within a certain distance so they disappear off the map and other people don’t go out of their way for nothing.
Crinklecutorange - Great but can def be improved
Loving the scooters. Gets me to work in half the time of the bus and for less $$
Have found lately that there are lots of available scooters that don’t show up on the map. Maybe just a bug? Also there should be a way to reserve a scooter. Super frustrating chasing them down to have them snatched *just* before you get there.
Brisbane_Aus - Safety Concerns
I just saw a guy getting knocked to the ground by one of these scooters while a group of about 10 adults and children standing on the footpath talking to me while I was walking 4 dogs. It must have missed the dogs by millimeters and at such a force knocked a grown man to the ground. Luckily the guy was ok but I hate to think what might have happened if it hit the dogs or a child! Not sure what safety measures can be put in place but its something of concern. I like the idea but you are going to get many cases of stupidity arising.
Jansbram - Rusted bike
My bike was rusted. I “unlocked” it on the app and it started charging me. As the lock was rusted it didn’t open. So I couldn’t ride the bike. I also couldn’t close it properly. Although the bike kept charging me. I started walking to my destination and the app kept tracking me. In the end after an hour I got charged $25. Tried to contact customer service but there’s no number. I send a complaint file and got a $6 refund. According to the tracking system of the app I used the bike for 1hour and 20 min for the distance of 2150m. And thy charge me $25.
nrou5698 - Love lime e bikes but it’s too expensive in Australia
In Australia it’s $1 to start and then 30 cents minute. That works out at $19 per hour. That’s more than it would cost to hire a car. I love the concept but I hear Uber’s e-bikes are $2 per half hour. That would be far more appropriate and would cause me to use the bikes a lot more. I can’t afford $20+ a day ($100 a week!) to ride a bike to work and back.
SaintHermit - incorrect charging
problem one: you can unlock a scooter and be charged when the scooter is actually “under maintenance” and hence its power is still off. dont forget to lock this dead scooter if this happens, otherwise it keeps burning your wallet.
So, I dont think the App is smart.
problem two: if you are in Australia (not sure for other countries), it cost you in USD when you top-up your Lime wallet, say $10 USD. so your bank will charge you about $14 AUD, depends on currency rate. but in the app, it is shown as $10 AUD. and it cost you so called “$1 AUD” to unlock one each time, which is actually around $1.40 AUD. all the cost will be in USD. so it is not 19 AUD per hour as your may have calculated. it is actually $26 AUD or so. (buy me a drink if you prefer to spend a part of this money more wisely)
So, I dont think the App is honest.
In a nutshell, CAN I GET MY MONEY BACK?
freesh_avarcadoo - Lime scooters are great!!!
Just spent the day cruising around Brisbane with my best mate, all thanks to lime! Scooters are everywhere and are super easy and safe to use! Cannot wait for our next little adventure. Best way to get around the city!!! And super fun!!! Great app, great product! I wish them all the best and hopefully we see lime everywhere soon :)
Danddy15 - Quick and mostly convenient
Used Lime scooter for short 1km trip to get some dinner. Found it to be fast enough and responsive. At first I mustn’t have kicked off enough first before applying throttle so scooter was not engaging motor. Once I let go of throttle and applied it again after kicking off it engaged the motor.
nthnbeaches convert - Game changing
First time with an electric bike share and I was very impressed. I am tall and was able to adjust my seat to a suitable height for the first time with a bike share bike. The electric ride was smooth and enjoyable and hopefully they can keep the bikes charged suitably for riding around Sydney. My first but definitely not my last line ride.
gsmgre - That’s a nice and easy ride!
I rode through kangaroo Point to South Bank and it worked really well, but along this point there wasn’t very many stations and a lot of people asked to me where they could get one. I would suggest to implement more stations along this way!
Bassboy UK - Yes!
What a great way to get to work, zero emissions, quicker and fun! Well done Brisbane for embracing this initiative, finally we are starting to see evidence of the ‘new world city’ vision. Only issue is I doubt I will be able to get home on one with my office being a little out of town. They need bells too.
R-Buddy - Updated the App & lost my credit
Updated my app last week and appear to have lost my credit! Actually contacting Lime is overly onerous given how easy it is for them to sign you up! Have contacted them about missing credit - reply yet.
Lisa22s - Great for travelers
Discovered Lime Bike in San Fransisco - perfect for their shared paths and allow you to pack even more into a day! Never had any issues with the app, doesn’t drain battery too much. The only feature I wish they would set up is a “hold” for short periods.
AussieLite - Prices in USD Even when used in Australia ?
Good design, decent bikes, easy download app( almost to easy to get my money) States its 10$ -50$ increments , purchased first 10$ and bam $7.30AUD something.
Just a little dissatisfied as many import companies put prices and things in Australian terms. Would be more welcoming to not be playing the lotto as per exchange rates etc. otherwise so far so good.
🤩😎🤪😂😃 - My Lime Bike review
I really in joyed going on lime bikes. They are a great way to cruse through the City. It is a lot easier than getting a cab ! The only thing that I did not like was that they run out of power quicker than you would think. But apart from that they are GREAT.
Westilina2 - Scooters keep disappearing before I get there!
There SHOULD be a dibs option where you pay an extra $4 to hold your scooter until you get to it. If you don’t get to it within 5 minutes, you lose your dibs fee.
Katototo - What an awesome way to get around!
Just finished my first ever Lime ride. It was great! I'm in Brisbane for a work trip and decided I'd like to try and see the city before my flight out. Made it down the beautiful River with the cool transport! Love it! Will definitely use it again.
krystellmarie - Parking prohibited for one scooter but another scooter could park there
Give reason for why you can’t park in certain areas as it is confusing when you accept one scooter in the same area to be left but not another.
miriata21 - So much easier to get around and see places
So nice to be able to take your time ride around the city have a bite and then jump onto a scooter and go back to your car. Should have this in Melbourne.
Swiss cheesefyjftj - Fares is a rip-off $17 per hour!
We used Lime E assisted bikes yesterday in Sydney. For a 2.5 hour ride I was charged close to $35 in fares, which is a cost of renting a car for a day!
I agree that it is partially my fault that I didn’t research the prices myself, but to be honest it’s actually pretty hard to find what the fares are in the app - they don’t tell you but just say that the fares may very subject to territory. Not informative at all. And not upfront.
Ben Weir - Claims to be cheap, evidently surprisingly expensive
The bikes all round the city advertise “$1 to start!”.
When you download the app, it says “$1 to start, 30c/r” with no explanation of what “30c/r” means.
I gave it a go just to see what it’s all about, anyway turns out if you ride 6km you get charged around $16. Complete rip off, an Uber the same distance would have been under $10.
Also, the lack of low range gears combined with the lack of a throttle (ie it’s pedal assist only) means that going up even a mild hill is quite challenging. You will no doubt break a sweat if you have to cycle up any meaningful distance up even a modest hill.
Would not use again unless it was less than half price. 1 star for misleading people into thinking it’s cheap and lack of gears.
nzhavik - Takes money for locked bikes
Easy to take your money but if you need to contact support will make you jump through captchas and enter bunch on extra details.
Half the bikes either fail to unlock with the app or register as unlocked but start charging you anyway. Have had a bike charge for extra 10 minutes after being locked and playing tone.
Good idea but poor execution and pain to appeal frequent overcharging and mischarging.
Cat and Mil B - Cat
A great way to get around Paris and fun to see the sites along the way! I liked the freedom of not having to sign up but just pay per ride - we would do this again on our next visit!
thekrunkymonkey - Excellent (when it works).
An excellent app for an excellent purpose. Sometimes the app will report scooters when there are none in sight. Similarly some real world scooters will not appear on app.
Note to developers -
1. I have found two scooters dumped in the Seine near L’Isle Saint-Louis but there’s no way to report them currently unless a person can see their individual numbers.
2. Sometimes the number of the scooter will similarly be burnt or otherwise obscured rendering the scooter unreportable and u rideable.
3. The battery monitor in the app and the distance it reports can be travelled are wildly inaccurate.
Swvelt - Fun but some issues
Great fun on holiday. I do recommend but with some cautionary notes below
Two issues -
1. accidentally made EUR60 rather than 20 due to the way the app works. Lime responding to my request for help but yet to get credited.
2. Pause function does not work at this stage. Paused to do 5 mins of shopping and the scooter was gone when returned.
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smacksta1 - Best time ever
This is the best invention ever. Period.
tarpkid - Got bamboozled
I usually take the lime scooter to the area I park from my uni cause it’s expensive af to park near the university. And I convinced my girl today to just get a lime scooter so we could get there easy. So I made her download it with my referral code so we can both get it 1$ off. Usually it’s only a 2.50$ ride there, so me thinking oh if I get the 1$ unlock fee out we only have to pay 1.50$. She was against the whole thing and kept telling me can just walk it’s not a biggie but I was being hella persistent cause it’s so fun.So I get my girl to download it and it’s all g we get on and all of a sudden we get hit with a warning on the scooter saying theres a speed restriction so we going slower than 10 year olds on the street. Now we embarrassed af cause these little kids are passing us saying on your left like captain America. So my girl already annoyed and I laugh it off and say at least it’s cheap and we don’t have to walk. So the usual 5 mins ride took 10 mins and when we finally got to the car and tried to lock the scooter we get hit with the message saying you can’t lock it cause it’s outside the allotted area. So now my girl really mad cause we have to this take this slow a** scooter back to where we got it from then walk back to the car. And she’s fuming at this point cause instead of a 10 min walk it into turned into 25 min ordeal of embarrassment all cause I said babe it’s faster if we just take these scooters and they are just so fun to ride. So next time warn a brother before you update your policies?!? Cause mans just got hit with a 10$ bill and that’s what ever. But the L I just took is forever engraved into my soul cause my girl is never gonna let me forget the time I didn’t just listen to her and just walk. And that’s my day folks ✌🏽
mw&mj - Bleepin awesome
This is such a great idea
Wanna take this back to Canada
jo123331 - 1 ere experience
Premiere experience en trottinette. Je recommande fortement mais couteux.
Bebegirl75 - Happy but not happy
Love the idea, had an enormous amount of fun but would not lock... kept charging me for 10 mins after I wanted to.
mr.myles - Registration
Opened app to register and can’t. You have to scan a unit 1st.
Is lime charging me to register?
Why can I not register 1st so I can scan and go?
Or have to option of doing both…
Gave three stars as it’s middle of the road and haven’t used it yet.
OhSidney - Harder than I thought
Harder than I thought. I’d rather walk because it’s less tiring. Not like electric bikes, we must do all the effort and more to also push the weight of the scooter. Followed all the instructions.
raidenEl - Fun and great idea but takes more money then it says
The app said I was charged 2 dollars. I tried a scooter for literally 1 minute and was charged 7$. 100% never using this again, immediately lost my trust.
TLrugby - Tour of Paris
C’est bon!! It was amazing!! Great way to get around the city if you don’t have much time!
AlexDragan - Permanent warning messages
Most of the scooters are locked inside the private property. The app doesn’t allow you to properly find it or report missing.
The idea sounds fun (even though it is expensive) but it is a disappointment.
charolastras - I took one to swans. Very fun.
Daisy Entz - Ridiculous price
Charge way too much compared to other cities and countries. If you want people to adapt to healthy and convenient life styles. Charge a reasonable price like other cities and countries actually do. Robber?
no me gusta nada... - Bullied away from using an available scooter
Don't put your money into this. The customer service may be good, but fellow customers are bullies. I was not allowed to unlock a scooter by jerk who had it "reserved".
Menchieman - SO MUCH FUN!!!
You gotta try this. First time ever and made my trip with 20 minutes to spare. Plus so cool - literally - to have wind in my hair, jetting down the wonderful Calgary streets and all the alleys!
Reg Dawson - Complete rip-off
Thought I’d try this and was shocked at the deceptive charges. I bought a day pass for $14.99 which said I could ride all day. Ended up with over $45 on my credit card to ride less than 3 hours. Be very careful these people are ripoff artists. BE CAREFUL
larose family - Amazing time !!!!! Just need a bigger zones
Absolutely worth the dollar just wish you had bigger zones to enjoy the time longer and the scenery without just having to be downtown and waste your time doing laps if you go out of the region make sure you’re ready to push it back until it works again zones could be bigger But absolutely a must to do on the list great time
Foockin awesome - Slower then bird.
girl with cat - Too many restrictions
I’m sorry but these scooters are just not worth it. Wayyy too many speed restrictions in areas where there is rarely any traffic. Plus you can’t park the scooter in speed restricted zones, so if you go to a speed restricted zone you have to walk all the way out of a speed restricted zone back to where you came from in order to park it, and then walk back to your destination... pointless. I could have just walked there in the same amount of time... and walking is free. I know the app says “know the zones” but it’s not like I can check the map while I’m riding the scooter. I’d rather stick to a bike, longboard, or invest in a personal electric scooter. I decided to give two stars instead of one because at least the scooter doesn’t fail to park in valid parking areas and charge you a bunch of money trying park your scooter like with Bird. So that’s an improvement I guess.
emyem07 - Add guest
When attempted to add guest for continuation of 2nd ride, guest was not on the list and when I attempted to add same guest the app said they were already part of the group but only one scooter was activated.
There is likely a way to make it happen but it is not very clear. I ended up using a different email address to activate my guests’ scooter.
Fbbb - Lime Support is awful
When Lime works, it’s great. But if you run in to any issues their Support is horrible. Their correspondence is not only slow but so riddled with typos that it makes it challenging to interpret the instructions - which in my experience have been instructions that don’t even relate to the issue! I have had multiple billing issues over the last few months and although I’m eventually able to get them resolved, it’s a huge hassle that takes days to weeks of back and forth email communication and has always required escalating to supervisors/managers. All I want is a hassle free subscription that bills me properly and Lime has yet to provide that over the last three months I’ve been using their service.
masterkush678 - Be aware
This might be Really small problem, but over charged is still an over charged,
To unlock is not 1$ like you all think or heard or see on there app!!! Is more
The ride is not 15cent per minute like you heard or see on there app either !!!
So be aware of you bill !!!when i write to them all they said is read the scooter rate b4 you ride.
That is fault advertisement.
And the second time i when back and guess wat i pay all my bill and lime send me a recipe said all bill is complete but than 1hour later i got an email said I didn’t pay my bill..
First time is over charged,2time got an argument, yes the customer service is getting mad and demand me pay up!! And i told them i got a recipe that said all transactions is complete so am not gona pay u a dam. Am done with lime!! There are lot companies out there ,dont stay here with lime and get over charged and a rude service!!
Iduskcjnde - Amazing datenight because of Lime!!!
Haha we je do much fun riding lime scooters downtown Ottawa tonight!! Xox
Tansoabel - Great!
hffhfdfjhvc - Lime
It’s the best nap ever I used it once with my cousin if you want to ride it there’s options get the 24 hour one you have to end it every 30 minutes
Metatron - Fun fun fun
Rented a group of 5 scooters in historic Prague and had a blast ! Easy to set up and go the scooters are so much fun ,highly recommend to anyone.
Proudlom - Easy to get charged extra
When using a Lime Pass it would be great if the app warned you when your ride time limit was approaching to avoid getting charged extra. The app doesn’t do a great job of explaining charges or how the passes work and certainly doesn’t do anything to help avoid extra charges.
lime is a scam - Scandalous
Seriously do not give this scummy company your money
Rip off pricing and scam tactics regarding “day pass” fees
Useless customer care.... why do companies like this feel the need to rip people off ? Surely running a legitimate business is far more beneficial in the long run than scamming customers so they never return. Check your credit card statement, you have been warned
2582 - Fun time terrible app
We buy day passes (14.99) because they’re a great deal but they advertise 24 hours and sometimes aren’t operational for the 24 hours a day. We got stranded mid city away from our vehicle one night because we had to switch scooters (part of the day pass requirements). Lime won’t give us a refund even though there app was down a good portion of the night and the customer service pretty much said “update the app” even though we all had the most updated version installed. This isn’t a one time bug either, as it’s happened at least twice in the past 2 weeks that we’ve been going. We ended up having to take an Uber back to our cars. Absolutely terrible experience.
Skier123987654 - Bad customer service
I am writing this review about something that happened to my friend. We went out to try out these scooters today and ended up having a lot of fun. We both bought lime passes so unlimited riding for a day for 15$. Mine worked out perfectly and we were out for almost 2 hours. Near the end my phone died so my friend ended his trip and started a group ride. He had been charged his 15$ for his pass already. The group ride only lasted about 10 minutes to get to the vehicle but when we got to the vehicle he was charged 77$! I did the math and 77$ is over 3 hours worth of riding where we were. He emailed trying to get his money back and they said it was his fault because he did a group ride even though that only lasted 10 minutes of the entire day. Overall fun experience but bad service and unreliable payment service.
Why my name? - Trouble locking
It was fun, but when we went to a cafe the locking didn’t work, tried wifi no wifi data and couldn’t lock, it said to try again. When we were going back to ride on them they were stolen. We had a day pass and it charged us even though we didn’t complete the day and we didn’t get to ride it. It sucked, fix the bugs otherwise it’s nice.
Dust_theking - Awesome idea.
I love these scooters
My only suggestion is continuous maintenance. And I wish I could review the picture so I know where to look to find the scooter.
scottb3005 - Once good, now a gimmick
At one point like scooters were awesome, now they’re literal trash. Would not recommend. Waste of time and money.
db88888881111 - A waste.
Paid $2.49 for a scooter that didn’t work at all. 1m40s of garbage.
Ygrr17 - loved it
Was late for a meeting, took that baby and was riding dirty! lol
leahmgf - Lime scooter
Its really fun to ride.
Sushisamurai! - Update breaks appleID link
The new update breaks the faceID Apple ID link. Bring it back please. I don’t want to keep using my phone number text to log back in
perfectsteakeverytime - Awesome
Man is that convenient and wickedly fun I had a blast
Nicki M barb - Amazing luv ❤️
USE CODE: RLK7H5D For $5 off your next ride!!
This app is AMAZING!
SixfortuneJS - Unsafe
Riding on roads slower than traffic speed was too unsafe for me. You should be able to move with the flow of traffic.
kanran1971 - First time ride!
I enjoyed it, thanks for the ride!
Huntrex101 - Not working with Apple Pay, no support
Apple Pay is not working and app has no way to report the issue.
giselledenis - Super fun! Pricey for a family though.
What a fantastic way to spend some time outside with your family on the move! Fairly easy to rent. Download the app. Follow the instructions. Locate scooters on the map. Scar the QR code on the scooter & off you go! Make sure to see how much percentage of a charge it has before you ride. Mine started at 93%, and I rode for an hour and ended at 72%. When I checked my ride history for the receipt, I was happy to see it only cost $23.99. But then I scrolled down to see the other 2 we rented today, and the other 2 were each $25. So we felt it was kind of a pricey one hour ride for a family of three. But we would do it again. Now we know the cost & know what to expect & it was loads of fun! They only go up to 20 km/hr so you never feel out of control. An easy balanced ride & a fun way to see parts of a city. ⭐️⭐️⭐️⭐️⭐️
Daaaaaawn - So much fun!!
Came in from Red Deer with my friend and we had SUCH a blast riding around !!!!! Can’t wait to do it again tomorrow ! !
draoun - Fun
Great way to get around downtown perfect for those sunny and non sunny days everyone should try them
S@anndeeeppp - Lovely
F.Marion - Pretty awesome
The gos wasn’t great but the service itself is awesome.
Amanda muffy - Ride
Nightpire12 - Terrible
We had issues with paying for the day pass before we even got to the scooters and once we did our day pass didn’t even work. We couldn’t ride the scooters and were brought up with a payment option for no reason even though we had a DAY pass. It sounds extremely suspicious and I don’t think we’ll be trying these again if not ever.
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wrkn4thegr8rgood - I’m a Tahoe Local and I Love Lime
From the time Lime first hit South Tahoe with their Bicycles to the following year integrating the scooters and all of the issues, challenges, likes and dislikes from the masses who travel here to true locals who live here, Lime has met all of the challenges, made the needed changed and implemented them faster than just about any company I’ve ever seen to resolve issues across the board which is to be commended.
This year has already provided proof Lime is ready to serve the masses, scooters are consistently charged, they are heavier, more stable and more dependable and they are everywhere which is a hugely positive endeavor which seems to have to come a long way from hunting down a scooter only to have the battery be almost dead and wobbly from too many overly aggressive and disrespectful folks
I’m not easily impressed, but Lime has done what needed to be done so that everyone has the opportunity to cruise about town or down to the lake or just back to the casinos and home.
I’m a Tahoe local and I love lime scooters, I’m pretty sure they are here to stay, and that’s a good thing
Thanks lime. It continues to be a blast !
The 4 Star - Not sure what happened
But their system stopped accepting my credit card. Their customer service can’t figure it out and they won’t get back to me on a timely manner to resolve the issue. I’m surprised frankly but am really angry they won’t solve it. I started using Bird in the meantime and the entire service is superior, especially customer service - they can’t think outside the scripts in front of them. I am amazed they can stay in business , especially when they won’t return a call of someone trying to use their service on a near daily basis. I have waited 3 days. They have lost my business, even after offering a 30 dollar credit when my card got restored. I called and asked for customer retention, got out on hold and was then told they don’t have one. I the. asked them to delete my account, she did and asked if there was anything else, not “what can we do so you don’t delete your account?’ Think about that.
roxanarg - Great concept
Love how it changes your relationship with the bike. You have all the carefree aspects of riding a bike without the hassle of maintenance and securing it. We live in California and are visiting family and Key Biscayne staying in three different locations and the bikes enabled us to drop them off at the end of our rides wherever was convenient for us. Some bikes seemed to be first generation no gears with solar panel baskets for shopping convenience and lighting the head lights. The second generation ones had three gears and more sophisticated features (I.e. Cell phone mount on the handle bar). Even though we had access to our own private bikes, we really enjoyed the user experience of bike sharing. Highly recommended!
Vane D. - Best Scooters
I’ve rode with almost every scooter Brickell has to offer. Bolt, Lyft, JUMP, and Bird. So far, Lime is the top one of them all. First, Lime allows you to still ride once you reach an area that’s not “central” Brickell. Unlike other scooters, once you reach another area of Brickell, it will automatically stop. Lime requires a picture of where the scooter has been parked but you can opt out. Other scooters like Bird won’t allow you to stop your ride if you’ve parked out of place or outside the riding area. In my opinion, Lime is the best option if you want to have fun and enjoy the ride. It might be six or seven cents more expensive than it’s competition, but I believe it’s an honest price for the flexibility and fun one has 🤗.
***SCAM ALERT*** - SCAM: Bogus CC charge for cancelled subscription
***Do not subscribe for a subscription*** STAY AWAY..USE BOLT, BIRD, RAZOR, or LYFT instead. This company charged my credit card for a subscription I cancelled. When I emailed and also called customer service they gave me the run around. The rep proceeded to tell me that I can cancel my subscription in the app, when I already did that before! She said she cannot cancel my account because she is unable to verify my email...even though my email is on file (huh?). When I attempted to verify my email in the app it shows that my “email has been claimed” (what!?). Now, the cancel subscription option is not showing in the app anymore!? This company is unethical and their reps do not know what they’re doing. When I requested to speak to a supervisor I was denied because that is something “they do not do.” Oh, but they can continue charging my credit card for a service that I cancelled and do not want....BEWARE OF THIS SCAM
Member since 1990 - Devonport - New Zealand
Took a 30 min ferry ride from Auckland New Zealand to Devonport peninsula to see the two (2) Vulcans and originally wanted to rent a Vespa via Kwikli (similar to lime) so that both my wife and I could tour the peninsula together on the same scooter but due to it being their fall/winter season (April-May rainy and chilly) all the Vespas were all taken out of service with exception for one that we had seen at the Devonport terminal (Kwikli APP) till spring and resorted to renting a scooter via Lime.
Unfortunately, Limes current APP only allows one (1) rental per APP and we had only activated international calling from my phone so, I registered my wife’s scooter and let her go up to the 1st Volcano site - Mt Victoria and she could only go about 1/10 of the way up the hill and had to stop and then had to retrieve the scooter and return it to a legal parking area.
Sorely disappointed in not being able to get two (2) scooters and unable to go up to see the top of Mt Victoria today.
Ideally, the next APP Rev will allow multiple scooters to be rented and higher HP to be able head up steeper inclines like Mt Victoria in Devonport New Zealand
Tiffany_Ph - Misleading customer-Incorrect charges-Terrible customer service
Lime mislead and doesn’t value its customers! I stop using Lime.
I received a misleading email “Update to Lime Access pricing" on January 17, 2020. The email clearly stated that I'm qualified for receiving 5 free rides under 30 minutes each day through Lime Access program. I later figured out that I had been charged every time I use Lime scooter, though the total rides and their durations meet the mentioned conditions. Moreover, there are several rides I was even charged twice for only one ride. When I request a refund for these incorrect charges, they just kept saying they will look into this and NEVER gave me a solution though I had to follow up with them at least 4 times. This disappoints me very much as I always choose Lime over other e-scooter services. I lost my money and received terrible customer service. Lime doesn’t value its customers. Stop using Lime.
Shadowcell - Not a great first experience
I’ll be honest I wasn’t a huge fan of these things due to the amount of them cluttering my neighborhood. I even felt the recent Southpark episode was a valid opinion of the scooters. But one night after walking too far to a Circle K I decided to give one a try. Somehow my payment on the app didn’t process correctly and I started to do normal scooter start by foot to get it going and the pressed the throttle. At this point the wheels locked and threw me off the scooter. This caused the me to go off face first into the asphalt resulting in a broken rib and stitches on my chin. From that point the scooter worked fine and I reached my destination (the reason for two stars instead of one. I’m not unreasonable.) but the ER bill drastically exceeded the cost of an Uber or taxi so just make sure you confirm payment prior to starting your ride. Personally I will never use again.
Dondochakka - Good but...
I love being able to have an electric scooter/bike on-demand! But PLEASE upgrade your app soon! On my most recent ride (evening of Aug 22), I was unable to close/end the ride. This resulted in my being charged for almost 6.5 hours of ride time instead of only the 12 minutes that I actually used the scooter. So I’m pretty sure I ended up “treating” a few folks to rides for the rest of the evening into the early morning. Supaya, the Lime CS Rep I was routed to when I called the next day, was wonderful and offered to refund me for the extra charge beyond my usage. Thanks Supaya! As for Lime tech team, please help make Supaya’s job easier by fixing the “End Ride” button on the app. Then I can consider giving 5 stars.
Mrs. Sapp - An affordable work out is the best work out!
Had a great day, with the convenience of the Lime Bike I could go every where I wanted to without the hassle, gas, and effect on the environment. While also getting a great work out and spending time with my family. Great idea guys, my only suggestion would be providing a more comfortable seat for the rider. After a while, as a female it really does take a toll on you. Also providing more seat adjustments for us shorter riders for a more comfortable and stress free trip. As a little side idea regarding the basket provided in the bike, leaving access of bungee cords to hold your water bottle and/or other personal items to allow for more secure storage while riding about.
danarius - Miami, FL review
I wish people would write which state they’re in. In my area, I noticed the bike parked behind a bus stop. I read up on it online (reads more like one big advertisement with no detailed information) and downloaded the app. While I like the map which shows mileage from one bike to another, the street corner location is not written out. I guess I’d have to look when I get in the general area. I like facts, not estimates.
App shows which bike rides cost $1 plus an additional 15 cents per minute 😳, while others are simply $1 per 30 minutes. It adds up. The deposit amount for the initial ride is not indicated. I’m supposed to wait and see what is charged later? I think not.
If bike is stolen, rider is responsible only if bike returned unlocked. Otherwise, rider is responsible. Well, what if the bike is stolen while I’m riding it? Wouldn’t it be easier to steal one of these bikes while a person is riding it instead of trying to steal it locked up? And, how much would we be charged? That’s not indicated either. I’d guess at least $500. I have to guess because this information is not given. I insure my car, why not an expensive bike?
It’s a shame, but no, I will not be riding any time soon. In addition to the app’s lack of full disclosure, I’m seeing too many reviews about bad customer service and billing charging errors.
bassonthesea - The future is now!
I love the fact that we live in an age that I can use the little computer in my pocket to rent an electric scooter and ride around the city! 🛴💥
The lime app is well designed, easy to use, and provided a lot of info about the ride. I really like that you can see how far you will be able to go on a charge, and that you can send a signal to the scooter to make it ring making it easy to find.
Best of all, riding one is a blast! I found myself grinning from ear to ear scoot’n around the city.
My main feedback for the development team is I feel strongly that a reservation feature is a must. My only frustration came when trying to get my hands on a scooter. I had multiple scooters snagged right in front of me after walking 10 - 15 min to get to one, then find myself having to walk another 10 - 15 min to get to another one, all the while knowing I might not get it in the end.
What about implementing a 15 min reservation period so you have a chance to get to the scooter you want without fear of the scooter getting snagged?
Other than that, I’m a big fan of what you guys are doing!
Keep up the great work! 🤙
Miracle my cat - Amazing Bikes
Me and my mom wanted to ride around the lake and we thought we would rent LimeBikes since the first ride is free. The app is really easy to use and so are the bikes. It didn’t take us long to figure out how to unlock the bikes. The bikes are really smooth riding, although they were rattling a lot and it was quite uncomfortable when we went over bumpy areas. They even have a bell and gear changes.
The only thing I don’t like about the app is the inaccurate mileage. We rode 8 miles around the lake and my app said we rode 0.5. Besides that, the bikes are a really cool concept and I love how you can find them all over town and you can leave them anywhere when you’re done riding.
motherof2❣️ - LIFESAVER !
Me and my friend parked our car at a garage downtown and we got in the car with some of our other friends and we drove pretty far and their car broke down .. MILES away from our car so we were thinking about calling a Uber , Lyft etc But didn’t have enough on our card .. So we began walking back to our car .. & we ran into a limeScooter !!! can you say LIFESAVER ? Our phones was about to die 10% or less ! & we hurried and downloaded the app and paid the 1$ , & we both hopped on one of them & it literally got us there in less than 5 mins ! I love love love limeScooter .. especially because I had to get home to my kids and relieve my babysitter .. THANK YOUU LIMESCOOTER!!
Monster.galvez - Really fun
This app Lime is a very smart way to travel from one place to another. Today when me and my friends we looking for a scooter we did find one that was active but the front wheel was missing, so I was wondering why it would still be active. We ended up finding some and it’s really easy to use. You just scan the barcode and it tells you the restrictions. You can pause the ride and end it, it tells you right away your payment. My scooter only went 17.5 mph but my friends went up to 18 mph. The map could use a little help bc you have to reload the map again and again to see the little scooters.
studacris81 - Tried to charge me for a made up violation
Went to San Diego for the weekend and used the scooters multiple times with my family and everything was fine for the most part. Until a couple days later when I got home and got a random text from Lime saying a violated some section of they’re 100 page rule book, assuming because of where it was parked? The violation section they referenced was something about parking but didn’t make any sense because all we did is park it outside of our hotel which was right on the boardwalk. Someone else used the scooters within 2 hours because they were gone next time we left our room so i don’t understand the issue. Apparently they will try to charge customers BS charges to make additional money so beware!! Would recommend to use Bird instead, better scooters and more available and in better working conditions.
Moni-Q22 - Great way to save money and get morning exercise!
I have to say, I’m a huge fan of Lime! Ever since they came to some parts of Jersey my morning commute has changed - I no longer have to rely on unreliable (and expensive) ride share apps for my daily commute to the train station. With lime I can simply hop on the bike and ride. It’s a wonderful way to start the day - it saves me time, money, energy, and I get to have some outdoor time before being stuck in an office for 9 hours!
And another great thing is that I don’t have to actually have my own bike, so it’s less hassle to lock up and stow away etc.
lglwdzz - It’s ok.
App works well. Scooters everywhere in cities. Doesn’t allow the checkout of another scooter. Let me clarify: I visited LA with my gf and she forgot her phone at home. I was super hot so we decided to use Lime to get back to the hotel. Turns out you can only rent one scooter at a time so we couldn’t use Lime to get back. It would be nice to see a “add another rider/scooter” option so I could pay for both scooters instead of only being able to use one. I totally understand that in this digital age my scenario is very rare, but it also caused a negative Lime experience. Next time I will just have to find another scooter from another company and then be able to get both of us home together. That means Lime gets half the profit. I get a less convenient experience. I thought this was pretty annoying.
me_yogi - Great experience but need few changes
It was a fantastic experience. But I would love to see these changes.
1. The battery percentage would be easier than battery points. The over all mileage will change based on acceleration and braking, so does the battery points. But battery percentage will help us to know whether or not to pick the bike before starting the ride.
2. Being clear and specific if the bike is occupied by someone, or damaged or any specific details on the condition would be easy for us to understand. A general statement for all the situations will have a negative impact when you see the same message for all failed bikes.
3. Being able to interchange the battery with our own is always a boon.
For example, I see a Lime bike and I want to use it, it says low battery. So if I am able to carry my own battery and interchange my own with the current one and use it, there is no need to be depressed about low battery usage.
Hope you hear me!
Flying Disc - Buggy app
Last update: finally received refund after almost a month of contacting customer service. Wish I could give a higher rating because their bikes are good quality and easy to use, but their customer support and tech team need improvement.
Update: still no refund after waiting for more than 10 business days since the initial refund process took place. The customer service said that I should expect to receive my refund after 7-10 business days. You guys just wrapped up series B funding! I know you have $$$ to refund!
I have been using LimeBike for more than a month now. The bikes are sturdy but the app has been extremely buggy recently. I was charged three times for the monthly membership and have yet to hear back from the company about a refund. It seems that their tech ops is overwhelmed with tickets and their system is disorganized. Until they fix the problem, one-star for poor app and slow response.
As far as the bike goes, it is heavy but well-built. It also has gears, but since it is heavy, you can not go very fast and it is rather hard to ride. Once in a while, a runner will pass me while I am riding in the fastest gear...
basquiatcase - Solid, but could be better.
My only wish is that y’all would set up scooters in bulk at more train stops. There are some stops that have a consistent line-up of at least 8 scooters available and I love that for when I’m — or more often/likely — the bus is running late and I need a cheaper and quicker option than an Uber. If they were at every stop and maybe had charging stations set up near the train stops, it could cut down on illegal parking and make the juicers jobs 10x easier. It would be “implied” that the scooters should be returned to a charging station rather than just leave them wherever.
Just a thought. Love the app, love the scooters.
yeeyee nation bois - Best experience
Just hopping on one of these bikes is an experience to remember. It’s an easy thing for family’s to go out and have fun riding bikes or scooters. The bikes are well taken care of and the app makes it super simple to get on one. All you do is scan then hear the clink of the lock on the wheel opening up. And is affordable, just the price of 1 dollar. In my experience we took about 7 of these and the total price was just $10 , all together, dollars. And to add we rode for over an hour. If you are looking for a good experience downtown than use Lime bike!! One more thing add scooters to downtown mobile.
semccain - 2am Scooter Ride
Went on my first Lime ride his morning and I would have to say the integrity of the scooter over all was pretty fair considering the rear hub motor and the the over shot of the headlamp ( this made is most difficult to carve up any speed and power through some of the tighter turns ) the power balance through the entire ride stayed current and level with no bogging out or power surges caused by over anticipated ruff handing of a rider preferences. This scooter had very loud and pointless brakes, this is when I found my foot to much more help then anything else.
In short for a mid grade scooter it was a decent ride at a low cost and did not leave me stranded or walking anywhere unforeseen.
cwr213 - Disappointing reliability
(Note: we only have lime bikes in Seattle)
Lime is great when it works. However, I very often find myself circling a block because the app says a bike is nearby. Either the GPS/app has an issue or people are locking bikes inside which is another issue. It compounds the frustration when the app is laggy while trying to ring a bike. Once I do find a bike it’s crapshoot whether or not it will feel sturdy. Many of the bikes I ride are missing hand grips, have bent wheels, and/or have brakes maxed out on their adjustment. Maybe it’s the steep operating fees Seattle has imposed, but it feels like they’re running a low effort service and replacement operation. Bikes shouldn’t have so many operational defects and there shouldn’t be so many offline due to Lime not exchanging the batteries in a timely manner.
Lovelacepersonaa - Ridiculous
Lime is fun, yes. It presents safety hazards, yes. The concept is amazing, yes. But what angers me to the MAX is that there’s gps location to reach the nearest availed Lime. Now, I’ll follow it to the location of the lime. By the time I get to it, it’s taken. I’ve walked FOUR miles in downtown okc just to try to get one, and every time, it gets taken. This is extremely frustrating. There needs to be a hold limit. If you’re on your way to an available Lime, you should be able to hold for five minutes before it opens back up, or SOMETHING. Because this is absolutely absurd that I drive all the way out here to be able to ride one around downtown area, and I can’t get to one after four miles of trying to. That’s pathetic. Poorly thought out system. Makes me not want to support your product.
mathe.matical - The future of small-city travel!
I’ve seen the bikes around for a while and never considered using one because I have a car.
Now that my new job requires me to walk to a separate parking lot (7 minutes by foot) it was no longer convenient to drive places to get lunch, and let’s be honest: eating at the same 4 places nearby gets boring after a while. I saw a bike conveniently left outside my office and decided to give it a try.
The bikes have three gear settings, which surprised me because I went into it assuming it was a fixed speed bike. This helps with the changes in elevation as I get from point a to b. The rides are inexpensive and help me meet my daily exercise quota while I get across the city in short time. Having the ability to leave them anywhere in the city is also a plus because I don’t have to locate a hub to rent a bike, unlike other bike rental operations.
I’d recommend this system to any growing cities for their residents and for non-resident frequents!
VTfoodguy - Hero to zero
Lime has become nearly unusable in Tel Aviv. The scooters don't recognize many (city designated and painted appropriately) authorized parking Zones. The app often fails to show parking zone - rather only showing red "no parking zones" but not any blue "authorized zones." Even when parking next to multiple legally parked lime scooters the app and scooter still fail to lock. The genuine convenience that lime used to provide has all but completely evaporated. I'm sad to say that the hassle to trying to get the app to lock and park the scooter - often long distances from your intended destination - and the expense that incurs by having to go farther and stay active longer - has made me conclude that a taxi/uber is, sadly, and money better spent. Goodbye Lime - I hope you can return to your previous greatness.
hudsonhawk2 - Does not work with iPhone
I was excited to find out you can get paid to collect and charge the scooter’s batteries and then put them back out on the street. However, there is a glitch in the app that makes it impossible to return to scooters if you have an iPhone. The worst part about it is you cannot get a hold of somebody for support. It is just an email address that feels like you’re sending emails into space because you get no response. I had seven scooters in my possession that I could not return to the streets and I did not know what to do. I called the regular customer service number for riders and all they did was tell me they couldn’t do anything and to send an email to support which I’m sure go straight to a trash folder. I have sent 5 emails and it has been 3 days with no communication from them.
Misley1234 - Customer beware, you will just waste money using LimeBike
In theory, the service is a good one, but LimeBike can not execute this service. More often than not, I have to try to unlock multiple bikes because I get a message saying the bike is unavailable and needs service. Often times when I do get one to unlock, the gears are stripped, the breaks are questionable. The final straw for me is my most recent attempt to use one. I entered the number and it said to start my ride, except the lock did not disengage. I tried their fix it solutions to no avail. There is no way to cancel the ride. There is no way to contact customer support. And from some of the other reviews I have read, u will not get refund for this mistake in their part. Do yourself and favor and leave this app be. Not a reliable service. Either buy a bike, walk, or use Lyft.
DLM 1984 - Great time
I don’t own a bike. And I’ve been wanting to go bike riding with my 6 year old son who has a bike already. At my work I see lime bikes all the time and I’ve always wanted to take it and put in my trunk and as soon as I get home I was going to download app and rent it to ride but as soon I tried to lift it and carry to car it told me to put down and they were going to call the police lol So unfortunately I had to pay for it first and then drive it home and then ride. But even so I had a great bike ride with my son super special! I will definitely rent it again. Super easy to rent!!
Iwasinanearthquake - Wonky steering + inconsistent measurement
I LOVE this app. I recommend it to pretty much everyone I speak to. I love being able to bike up a bike and go. I like going on basic rides but I wouldn’t depend on it if I had to get somewhere in a rush. The steering can be a bit uncontrollable when in first gear. I prefer riding in second gear. The app will say that I have bikes for a certain number of miles, but that number is reduced as soon as I end the ride, that number is reduced. Please fix this!!
Like I said, I like being able to get up and go. I like being able to rate each individual ride. I like that there are lights in the front and back. Please fix the mile counter on the app!
Shaman Of Sages - DO NOT BE A JUICER
This company is all sorts of arse words they never paid me and the pay is a joke 7 dollars a scooter. They expect you to drive to a scooter which cost gas to only get 7 dollars per scooter. The scooters don’t always read correctly. Meaning you can venture to a lime that you can’t even harvest. So there is a risk of wasting gas/losing money. Juicing feels like a low key scam. Praying on peoples need for cash. Some scooters are in sketchy areas. Which once again is a waste of your time money and energy. the app isn’t reliable. The app can be updated but, ripping people off by making them believe this is a viable way to make any earnings is false and horrible you may earn 3-5 dollars. When the math is calculated. I see class action law suit in their future. I know I’m not the only one who has had to Dealt with this unprofessional experience.
Dettamanti - Super buggy and slow w/ no support
Only ever used the app for the juicer side of things.
The app has a ton of bugs and gives an error screen constantly, it makes it really difficult to actually charge scooters for them, probably even not worth the hassle at times. No matter who you try to contact they literally never reply, but if you don’t turn the handle bars all the way left when serving a scooter they email you immediately. It seems they need to have their support team change their priorities.
I have, multiple times, picked up scooters that are broken; won’t charge or can’t serve so that’s a waste of my time and effort because they don’t tell you what to do with them other than mark them broken.
I don’t want to pick up broken scooters and not get compensated at least some what.
Cant reserve serving locations 90% of the time, and often times in the morning the map doesn’t show any serving locations.. if I have scooters there should be a place to serve them.. I would think.
Also need more chargers to make it worth it but they make it impossible. Seems like this company is well intended but not fully prepared to handle all the issues that have come up.
le_kris - I would rather walk and be late
I enjoy using rental scooters to get to class quickly, and will sometimes use up to four or five rides a day. However, compared to its rival company, Lime has proven inferior in terms of both its app and its scooters. The scooters feel more plastic and cheap, and its handle bars are very high. I prefer the smaller rival scooters, also because the rival scooters have comfier wheels and feel smoother. My biggest gripe is the payment system. With other companies, I can simply have my credit card charged with each ride. I’ve ridden Limes before and thought it was charged similarly, but for some reason now they are requesting a $10 balance to ride rather than charging my cc each time. I am happily deleting the app after hearing from the company about this policy, and will either seek rival scooters or walk.
Fivestarassss - Restricted areas
Lime has aggressively expanded the restricted area section. They fine users for riding or parking in a restricted area. However they still allow users to unlock scooters in restricted areas and park scooters in restrict areas. This clearly shows that lime is truly not interested in reducing the amount of scooters in a restricted area. What lime is doing is they’re trying to please the private property owners who are requesting a restricted area, while trying to charge fines and make money off of the users they still allow to ride, park, and unlock scooters in restricted areas. If lime was actually interested in reducing the traffic in restricted areas they would not let people park in the restricted areas and they would not let scooters that are parked in restricted area be unlocked until they are removed by a lime employee to a non-restricted area.
Girl413 - Pinched for lunch
When pressed for time and hungry for lunch Lime is the way to go. Allows you to take care of those quick errands in a 1 hour time frame when scurrying around a 1 mile radius. The only draw back is that with so many different providers each having there own app you have to search for the matching app scooters and as luck would have it many times lime scooters are not the scooters clustered near you. But when they are it’s serendipity! Also a great option when you’re walking around in new shoes ;-) It would be great to have a singular platform but as it is the lime platform is nice and easy to use.
&38;¥ - When their system went wrong they ask costumer take the responsibility
I was satisfied with their service at the first place. However, there was a ride, the system wrong calculated my using time and extra charge me an incredible amount. After more than a month email negotiate with them, they still didn’t give me a reason why they charge me that much, and they even tell me they charge that much because I was use their scooter for a long time period.
They don’t focus on fixing their vehicle issue and system, in stead of that, they ask customer to take the responsibility to pay for the service that I didn’t use.
Be carful when you use their service, be sure your scooter is in a good maintenance, otherwise you’ll be ask to pay for a ridiculous using fee.
thewestwind101 - Customer Service On Point
I rarely use scooter services but recently I used Lime and the scooter I connected to was broken and wouldn’t run. I contacted customer service explaining the situation and asked for a refund for both the “ride” that didn’t work and the $10 I loaded onto my account as I don’t use the service enough for that $10 to ever be used. Within a day, I had a response from the customer service team and they were very accommodating and understanding issuing a full refund. I did not expect such an easy interaction and was very impressed.
Adrian06Chavez - The price charging
The LimeBike is really useful for people who either need to get to a place quickly without using a car. At least for me, it began charging me incorrectly. For example: one of my rides were for 6 minutes. It charged me $1.00. At first I’m like, “ok, I grow up to 30 minutes”. My next ride was for 7 minutes and it charged me $1.00 again. My most recent ride was for 4 minutes and it charged me $1.00 again! It charged me $2.00 for only 11 minutes. I contacted LimeBike support via text message and email twice and I still haven’t gotten a response. My roommate uses the app also and when he contacted them, he got a response relatively quick. I didn’t give it one star because I think the app is very useful.
Andrew R L - 4/5 are Broken or Missing
My experience has been mostly miserable. I often walk for a mile or more trying to find a scooter or bike. Those that appear on the map rarely exist, and if they do they are often broken. I have (foolishly) gone back to try to rent the same scooter over multiple days, only to be reminded that it was in two pieces sitting on the sidewalk.
Lime’s problem is that they fail to manage their broken and missing rentals in a timely manner, sometimes taking days or over a week to remove them. During this time, the rental remains visible on the map. When rentals aren’t broken, they are probably missing and no amount of ringing will help you find it.
Save your frustration, choose a different service.
Olano - GPS GPS GPS!!!
The app constantly has issues figuring out where I am. I’ve had multiple occasions where I’m standing in the corner of a street and the gps from Lime shows me around the block on the other side of the street meanwhile I open my google maps and it shows me exactly in the location where I’m I’m standing.
Hope they change their GPS provider soon or they’ll will loose a lot of business from the competition. As a juicer I have seen it multiple times when people get frustrated with the app and just leave.
Pichimi - Worst Scooter/Bike Sharing Service Available
A year ago, Lime was incredible. There were scooters and bikes all over my city and they were a reliable rental service for reasonable prices. Now it’s a miracle if I even find a working scooter. In the past week alone, all 5 scooters I tried did not work at all. I’m finding it difficult just to find one working vehicle to use the last $5 in my account so I can uninstall this app forever. I would STRONGLY recommend not bothering with using this app or company if there is a different scooter/bike sharing service available in your city. Both Spin and Bird have been infinitely better than Lime in the past 6 months and provide actual working, useable vehicles that get regular maintenance. I cannot stress enough how terrible of a service Lime has become.
aewill - Location Errors
When you find a scooter, this app and service is amazing! The problem is, there’s a 3/5 chance that the app will take you to a bike that is “under maintenance” or flat out not working. The second issue is people will take their scooters into apartments, homes, and other facilities, so you can’t even use it. Once these type of issues are resolved, this will be a great service. Until then, be prepared to walk around aimlessly for at least thirty minutes searching for one that works/is actually available.
321ryr - Out of the 4 big scooter brands in my area lime is the worst
Had faulty scooters which would not apply power after pushing to start. Also have accidentally entered the red zone with no notification from the scooter, only noticed when I went to end the ride, causing me to be separated from my group who were on a different brand scooters and able to stop.
Biggest issue is the customer service only reply is “thanks for the feedback” instead of offering a refund for the unlock fee of broken scooters which I had to immediately end the ride because the power didn’t work.
Kadarb53 - Neat at first
Thought this idea was so cool. Each bike has to have there own account. You can't rent more than one bike per phone which is a draw back. We got the bikes and had trouble getting one so some people that worked for the company happened along and let us have one. We did our first ride and it was $1. We decided later to ride again but to do the second ride you have to put money on your account. $10$20$30 increments. We were visiting so it's not worth putting $10. We would have rode them more but since we had four accounts that would have been $40 to ride again and a lot of money left in the account when we left town.
KathyYegues - Love Riding their scooters and being a Juicer!
The first few days were a steep learning curve but They’ve since updated the app. I’ve been a Juicer for a little over a month and I’ve activated replaced my husband’s second job by charging nights and weekends.
I’m currently only picking up 19-25 scooters. And I live in Charlotte, NC.
Thanks to Lime I’ve been able to spend quality time with my husband and we’re actually enjoying getting to know the city we’ve lived in for 13 years, visiting a new neighborhood almost every night.
It’s a cardio workout but well worth the effort.
These are the least expensive scooters in Charlotte, NC and the most durable. Compared to other scooters, these are so sturdy and easy to find since they’re easily spotted.
They’ve allowed me to reserve for pick up and drop off so I’m not wasting time. I’ve been able to do 20 scooters by myself in less than 2 hours. And drop off is a breeze.
canyousonicmedoctor - Great service, pricing could be better
I love this bike share service. It's so convenient to be able to stop my ride where I need to rather than having to go to a kiosk. I also really like the map function where you can locate the bike closest to you. My only complaint is the way pricing works. I would like to see the amount of time spent riding taken into account rather than having the flat charge for 30 minutes applied. When I only ride for 10 minutes, I should be paying 1/3 of the rate rather than the price I would have paid if I rode for the full 30 minutes.
Mercboi69 - Worst carshare service I’ve ever used, Limepod
I’ve been using ReachNow since beta and Car2Go for 4 years. Those apps were never worse than this for car sharing on Limepod. Cars aren’t where they say on the map, 15 min instead of 30 min reservations, cars are less nice, etc. The worst was the last time where I spent 20 min. while being charged trying to lock a faulty car. 10 min spent trying to lock and another 10 trying to find a customer support number they intentionally hide. The most they offered to do is review the ride and no comp (their competitors ALWAYS do this). In 3-5 days I’ll get a refund if they decide so, and only if they decide quickly and for whatever time they charged me for due to their fault. I won’t be using Limepod in the future thanks.
UrbanDoe - Used to be good
Pretty subpar at this point though. So tired of WASTING time wandering around the city looking for a bike that will actually unlock and isn’t under maintenance. You start wondering if you would have gotten there faster by just walking. It’s fun when it works but it feels like 80% of the bikes on the sidewalk are broken and the brakes are DANGEROUS AS HELL. They're so worn down on so many bikes or don’t work at all. ALWAYS CHECK YOUR BRAKES BEFORE RIDING, IT COULD SAVE YOUR LIFE. Some advice for making this a super fun app again? Hire more bike people to remove the broken ones & replace them with functional bikes. Also, they charged me TWICE for bike rides I could not go on because the bike wouldn’t unlock. Maybe these new Uber bikes are the way to go...
Cgwils - Disappointed with the experience:-(
I loved the idea and used the service for over a week now. Unfortunately, my experience was eroded by a few things:
1) the app doesn’t stop recording the time when you lock the bike. It takes a few attempts of stopping and reloading before it shows the timing is finished.
The app has other issues as well but they’re less important. For example, it usually records a shorter route than the real one.
2) Suddenly without notice, I found all the bikes replaced by electric ones. And those have a different fee. I wish they bothered sending an email alert.
3) Billing is horrible. More than once, the app told me “welcome to your first ride / first electric bike ride.
More than a day later, I found I was charged x3
4) No phone for customer service. I had a question, but all there is is recorded messages.
5) Emailed customer Service two days ago about a few questions I had. No response yet.
I guess you guys lost a customer. And one who was going around telling his friends about you. Hope you can fix your problems fast!
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