Xfinity Mobile App Reviews

VERSION
2.49.0
SCORE
4.7
TOTAL RATINGS
42,835
PRICE
Free

Xfinity Mobile App Description & Overview

What is xfinity mobile app? Rated #1 in Overall App Quality by ACSI*

Want to manage your Xfinity Mobile service on the go? With the Xfinity Mobile app, you can:

· Check how much data you’ve used
· Switch between Unlimited and By the Gig data options
· View your bill and update payment info
· Manage account settings
· View order information
· Contact Xfinity Mobile for support

If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity xFi, check out those apps instead.

Learn more about Do Not Sell My Personal Information options at https://www.xfinity.com/privacy/manage-preference


*Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.

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App Name Xfinity Mobile
Category Utilities
Published
Updated 12 July 2023, Wednesday
File Size 49.9 MB

Xfinity Mobile Comments & Reviews 2024

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Unless you’re getting 5G, forget it. 2 months ago I switched to Xfinity Mobile with my iPhone X. I had AT&T before, and the LTE coverage wasn’t great but it worked. LTE with Xfinity is a joke. I can’t talk on the phone without cutting out, I surely can’t use my phone as a Hotspot and I live in the city of Minneapolis! Now I need to upgrade to a 5G phone in order to actually use my phone. Oh. And they have very few at the store, so it had to be ordered and delivered to me. I really can’t explain the pain this has caused. I moved and wanted to install Xfinity internet in my home the day I moved in. The service was at the telephone phone, so somebody has to come out to hook up my house! This week I’ve needed to go somewhere in the city and work in Starbucks, Caribou or random parking lots. It takes an hour to do 5 minutes worth of work because LTE coverage is absolutely terrible. I’ve saved money, but not after I need to buy a new phone to have reasonable service. Don’t do it unless you have 5G! But I don’t even know if the 5G network is any better.

Horrible customer service. App doesn’t work half the time to suspend a line. Messaging doesn’t work to suspend a line. Customer service is horrible and impossible to deal with. They don’t even have a Chat service available on their website or App. When you do get a live person they don't know how to help at all. Unfortunately xfinity has a MONOPOLY here and there are no other options for wifi service. Am actively looking to switch out mobile service since I DO have control over that at least. They use Verizon towers but have always had a decent unlimited rate for $30/month but what’s the point when you can’t even use their app to manage your act. Prices have become more competitive these days so i know I have other options to find another carrier that uses Verizon towers. Customer service and convenience is what you need to work on xfinity when it’s the only thing that can set you apart from its competition!!

The Worst Customer Service EVER!!!. I have been trying for over a month to have an Xfinity Mobile account error corrected. Each time I have called, I spend an hour OR MORE trying to get the problem fixed. Each time I am assured it will be corrected and again the problem exists without being fixed. So again I call being transferred up the service ladder as though it is the first time I’ve called. I have spent more than 10 hours on the Xfinity help lines only to be disconnected after almost 2 hours speaking to customer “service “. Next step is an attorney! Good luck to anyone who needs service with this organization. They do NOT communicate with each other and don’t keep a record of interaction with their customers. The WORST!!

Consumer. I was in your store on October 19, 2022 working with a very nice consultant Sebrena Watkins. She was very helpful and was able to satisfy my issues with my new IPhone 12. The store on Donald Ross Road was so cold that I was shivering after being there 45 minutes so while I was waiting I went outside to warm up. While I was outside I asked to speak to the manager Caprice Hardett to tell her how uncomfortable my male friend and I were because it was so cold in the store. She said they had to keep it like that to keep the customers happy and she was not very accommodating or understanding to me. One of your employees even had gloves on and some were wearing two shirts and a jacket. I don’t have a lot of body fat and I understand if you are much heavier it’s easier to be warm. Please look into this matter. Your other store in Jensen Beach is a lot more comfortable temperature wise. Sincerely, Rose Alexander

Bad app. I have been with xfinity mobile for over a year! I love the price and most of the time the service, but this app is just ridiculous since the update. Before that it was great and worked perfectly, I have talked with several customer service and still not resolved, I can’t see how my data is doing, I don’t receive emails how much I am being charged, I can’t see what promotions you are offering for new phones! I can’t do anything and they say you can look through the regular my xfinity account and no you can’t! I wish they would fix this issue sooner than later! It’s been about a month without that app! And that’s why no 5 stars

Xfinity is THE worst…. I have struggled for months to get my device(s) secured and my phone setup up properly and have had technician after technician to my home even and still I can do nothing securely and I live in constant fear that my money in the bank will be stolen as my stimulas relief and my children’s s.s. Number were… every time I try to show them or explain to them that this is happening I get met with some snotty uneducated employee that tries to show me how to change a password like I’ve never thought that and I suffer the losses as I am contractually bound to pay the bill until my phone is paid for but I have no control over the double emails I get the delayed messages I receive if in fact I receive them all… it has been a nightmare !!!

Nightmare. Xfinity is a nightmare of a cell carrier. They prey on unsuspecting customers with their deceivingly low monthly prices, only to trap them into a web of hidden fees and limitations on internet data usage. I was one of their unsuspecting victims and after just 24 hours of being a customer, I was hit with charges 3 times higher than what I was initially promised. I felt completely betrayed and ripped off by this company. But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't.

I am so disappointed. I have had the app for many months now and it has never worked for me. I have an iPhone SE 2020 version. I have tried uninstalling the app and re-installing it, I have tried shutting down my phone and plowing it back on, I have tried logging out and in, and I have tried to just use the website. None of it has worked. The app does not work for me and continues to show “Sorry about this” on the screen saying it is having trouble finding my information and to refresh the page in a few minutes. I have tried doing that to no avail over a time period of months now. I live in the suburbs with good WiFi, I have no idea why it’s not working. The website also does not work for me and shows the same message. I don’t know what to do at this point. Almost all of my other apps work completely fine (my banking app doesn’t let me login). Please help me

Never works. I don’t know what they were doing with this app but it is total trash never loads never works all it does is redirect you to the website and don’t get me started on the customer service and that’s if you can ever even get through to speak to an actual person here’s a clue xfinity why not try a U.S. based call center cause I hate waiting forever then when I finally do an operator I can’t even understand them because there accent is so thick that I have no clue what they’re saying until I get frustrated and hang up and try again until I can someone who I can at least understand somewhat just knowing how to speak English shouldn’t be enough in a call center but the customers need to be able to understand the operator and the things they are saying I’m almost certain I just agreed to some type of two year agreement which I didn’t want so please get it together

Bad company that doesn’t keep its promises. I sent in my phone for trade in and never received a check. I’ve been calling to try to get through and even though I have a case number they never seem to do anything about this issue. I was told I would get a call back and have not received anything. I was told to call if my check didn’t arrive in 30 days and I waited and nothing. I can’t seem to get a real answer to something as simple as re-issuing a lost check. Just bad practice. I have to keep explaining myself over to each new rep I get on the phone or in chat. You would think that being given a case number they would be proactive about trying to resolve this instead of me having to call over and over again to see what they plan to do. No answer as of right now. Maybe their strategy is tying you out so they don’t have to pay you what they promise. Be weary of trading in your phone to this company. Waste of time!

Horrible Customer Service. I want to leave a feedback on horrible experience I'm having with customer care, I'm sorry to say that this is the worst customer service I ever had, I got a faulty phone which was confirmed by your executive and was unable to process exchange as the system is down !! How long will the system be down?? I have been calling from one week every day and I hear same response every day!! Internet doesn't work on the phone and when I ask for exchange I'm being routed to some repair company to get it repaired!! And Customer reps are so rude they don't even care if I discontinue the service, I strictly recommend everyone I know not to use xfinity mobile! It waste of time money and energy calling you folks daily! I'm very disappointed!!!

A JOKE. I have had xfinity WiFi for 2-3 years and I had an agent reach out to me to sell me xfinity mobile. I have had it for one week, spoken to 5 different people through call, chat, and going into a store, and yet my phone is STILL not working! Since I can’t get into my Apple ID, I wasn’t able to log into my MAC to make changes on my laptop and I missed my licensing exam. I have to wait two weeks to retake my test and since I missed it, that means I won’t make any money for two extra weeks! AND I have to pay another exam fee! I have had such a horrific experience, I am going into a store Saturday to cancel both services. I’ll be sure to let everyone know what a horrible customer service department you have. I am so furious, your poor employees are going to have to deal with me because of your company’s lack of professionalism. I’ll be sure to stand at the door to keep customers away. Your company has been a joke.

xFINITY Mobile App. Intuitively designed an continuously improved, easy to navigate, gives all the billing and usage information (down to the 0.1 GB), make monitoring, budgeting and control really easy. Occasionally when I am not on cellular or at home (on Comcast network) while I am on public or school WiFi this app does not work, this is actually a good thing because it is not secure enough so Comcast refuse to yield information. Good job Comcast, keep up the good work, provide better service, lower the price, becomes a true world class company.

Not a bad app but needs improvement. I have had no problems with this app since activating service with my BYOD iPhone SE in November ‘18 and downloading the app a short while later. The app makes basic billing info and functions and data tracking convenient but it is sorely missing certain functionality that is inexcusable for an financial/service app in 2019: 1.) Lack of notifications, alerts, and reminders for data usage and paying the bill, and 2.) No touch or face ID for logging in! Seriously?! For all the convenience of using an app vs a website or desktop/laptop, the app doesn’t have the most convenient thing (and secure). If I’m having to still enter a username/password, I may as well use the website directly, where at least I can check “remember me.” Other than the above two glaring omissions, this app works just fine if you only need or want basic account information and access.

Very bad customer support. I’ve been talking to the customer support team for over 10 times in the past 4 months. They messed up my accounts in the beginning when setting up. Every time I talked to somebody on the line and went over the problem, They just forward to another person. I was on hold for almost a n hour a few times. The next time I have to start from the beginning again. Usually they apologized about their system migration and they lost their notes, or they have no clue about their tie 2 support. Today I called again, and found out although we talked so many times, they never really opened a case. This was among the worst customer support I’ve ever seen. I highly suggest people stay away with Xfinity mobile. They don’t know what they are doing.

“Sorry about this”. Even after this “update” That’s all this stupid app says! “Sorry about this, We’re having trouble retrieving your information right now. Please or check back in a few minutes to try again.” MONTHS like this! Has no problem whatsoever tellin me that my bill is ready to view almost a month in advance but when i log in to look.. “Sorry about this” can’t see ANY of my information other than the date they plan on takin my money. Spoke to customer support about this and all they have to say is “Everything is fine on my end. Turn it off then turn it back on. Uninstall and reinstall the app.” I’ve tried all of the above, even upgraded from the iphone 12 to the 14 pro because they even told me my “old iphone” might be the problem, and here we are with the same issues $1100 later. FIX THIS STUPID APP!

Thieves. This company steals data from low plans. I started noticing that every time I look at my phone even though I’m on Wi-Fi it automatically uses cellular data. I’ve turned off cellular data on my phone, after doing so checked my phones activity a day later, guess what my cellular data is going to the phone that has it turned off…. How is this even possible???? This company is terrible for customer support and now even steals from its subscribers! This should b illegal if it’s not! How u gonna tell someone they have so much on a plan and constantly take data from that plan while phone has NO cellular data on? Makes no since! This company also lies constantly about its deals. I “brought my phone” and they were supposed to give me $100 gift card, instead of giving me the gift card they the employee messed up and completely screwed me over. Instead of the company owning up they decided even though I met all the criteria to get my giftcard they weren’t going to give what was promised to me all because there employee messed up! This is a truly crooked company that doesn’t care about anyone but it’s bottom line! DONT DO BUSINESS WITH THESE THIEVES!

Doesn’t work as stated. The app is very glitchy and it is just getting worse. I’ve contacted them serval times but it is always an excuse that is never actually resolved. For example there a feature that is suppose to keep track with texts and calls. Only partially works. I I have 3 lines and one line shows ever text and call. While the other 2 phones only show some and not everyday. The one phone will show say 15 text messages send and received when I actually sent and received well over 50. I’m trying to keep track of stuff on all 3 lines and it is difficult when it doesn’t work as stated. Another example is it will show I owe X amount the next day I owe nothing but I’ve paid nothing the day after I owe X amount again and so forth. I’ve been with xfinity mobile since day 1. Thinking about going to a different company because of this issue and the fact that they lie about why it doesn’t work. I need a complete list of all in going and out going calls and texts for my business. Xfinity is costing me money and I might foot the the bill over to them. If they can’t get their own app to work what else are they incapable of actually providing? This whole situation makes me skeptical. GET YOUR ACT TOGETHER AND STOP FREAKING LYING!! Just be upfront that you don’t actually know why your app doesn’t work correctly.

Excellent app and plan options. Switched from At&t to Xfinity mobile and it’s saving a me a lot. The best feature is to switch the plan on the fly just before your billing period end date. This way I m able to switch as per the usage in specific month. The app clearly shows how much data you have used so you can take a decision whether you need to switch the plan with in the Gig or just go unlimited. Additionally, as long as you switch before your billing period you are good and it will charge as per the final plan you have selected. This is great , e.g. you can keep the plan $12 for 1gb and if you use more than 1gb, just change the plan to 3gb or directly to unlimited. Next month you can switch it back to 1gb. I have kept a monthly reminder to check data usage 2 days before my billing period so that I can switch the plan and save. Other features like chat support is also good. Hope Xfinity will continue these plans and options to switch on the fly.

I so love my service😘. I can honestly say that this is the best service I’ve had in a very long time!!! A major upgrade from terrible boost mobile service that I had that didn’t work anywhere... I love your service because my husband is a truck driver and he travels through areas that are considered backwoods and we some times stop in those areas and my service works excellent... I can’t even name a time where I couldn’t get on Facebook or FaceTime with your service in these small towns... Im extremely satisfied with my service and i will be a life long customer!!! Looking forward to doing more business with you guys very soon!!!

Promotion scam. I went to the Mays Landing branch to purchase a device. I was told by the agent that I would get $250 off on the device which got me excited. I was told by the representative that I did not have to migrate my number. I then purchased the device which was in November of 2020. To this date I did not receive my discount/promotion. I called and was told that I am not eligible because I didn’t no bring a my number over. I explained to employee RVAR919 that I was told that I don’t have to. She instead that I had to bring a number and told me that there is nothing that she can do. I respectfully asked for her supervisor which was when she hung up the phone. I have been a loyal customer with this company and to be treated this way is degrading. Xfinity mobile failed to deliver! Would not recommend. I’m addition, I had to explain myself 5 different times and was told to contact the store after the store told me to reach out to their support team. I feel like a yo-yo. Worse customer service ever!

Do not rely on real-time info. The bad IMO is that the app is faaaarrrr from accurate with real-time data usage information. In fact, one time the app showed that I had used 80% of my plan’s gig allotment for the month up to that point, but I had actually started a new month already when it should’ve shown that my plan was starting from 0.1% again. Obviously if you have an unlimited data plan, this does not affect you; but I only use about 1-2 gigs a month because I am always on Wi-Fi. The good is that it is a very convenient way to change your plan at any time without having to contact customer service or go to an Xfinity store.

They screw people. They called me in January to enroll in government program that pays my Wi-Fi bill (which is only $9), and half of my phone bill ( that is $46. Well every month since then I have called them to find out why I wasn’t getting the discount. Never got it until may (5 months later). Then they billed me for my Wi-Fi, and half of my phone bill. And this month in June, they charged me full price again. So, I called again. I had to call 4 different times before I got through. I was told that I was getting the discount every month, but that was a lie, and he knew it. So, my guess is they don’t have no such program, don’t fall for it, it is as fake as a three dollar bill. And they will lie to you. I never seen any part of that program even after six months. Not worth the frustration, and I’m reporting them to the bbb

Don’t do it. This is the all time worst service ever!! Went from metro to Xfinity because my bf said “it’s so amazing” I’ve had it for less than 3 months I’ve had to call on two separate occasions all ready and both times I had to talk to more than 5 people to get everything correct… this most recent time.. I called 4 separate times, talked to 6 different people paid a total of $110 and my phone is still not working.. I was on and off of the phone with them from 3p till almost 2A I get service the same places I got service with metro and metro customer service was always a one and done… Xfinity workers don’t know how to do anything at all… and you’ll be lucky if your problem even gets handled within the day..

DONT!. Don’t buy into their marketing propaganda, cause even though they use Verizon’s towers, their mobile data is without a doubt the very worst I’ve ever had the displeasure of paying for. I got a feeling, knowing their overpriced cable television services days are counted and soon to be defunct, they’re cutting every corner they can, even though the move to mobile is fairly recent, and they’ve tricked cable and internet clients into adding their mobile services with incorrect and fraudulent sales pitches that promise them savings and whatnot. It’s all a shameless lie, and I’ll advice you to be cautious of any device you purchase from them and the supposedly ironclad extra monthly payments they’ll sell you to cover insurance for said device, because and this is feo personal experience, they’ll try every trick in the book if you do lose it or it gets stolen, to not only have you finish payments on said device, but you’d be incredibly lucky if it ever gets replaced. You’ve been warned.

Fraudulent data usage reading. Update: so the strange jump in data usage appears to be a glitch with Apple’s latest. It’s been reported that data usage has been a known issue for some people on iOS 14. If you’ve noticed a sudden jump in data usage since upgrading to iOS 14 report it to Apple. Not sure what happened with xfinity mobile in the past couple months but there is clearly an issue with their data usage readings. I started noticing and uptick in my usage a couple months ago and assumed it was an app or setting on my phone. After much trouble shooting and testing I come realize Xfinity is apparently inflating the data usage so it looks like you’re using more data than you actually are. Either they have a big in their system that needs fixed or they are committing fraud against their customers.

Very difficult to get a hold of live representatives, promised to cancel line without cancellation. Apple Watch Series 8 could not be connected when it came out. Finally 2 months later after spending 3+ hours at the store the manager and 2 associates did connect the watch. In one month after the cellular connection dropped for unknown reason. Several tries totaling over 4 hours at the store and at home were unsuccessful. Xfinity continued to bill for nonworking line (they refunded after request). Representative promised to cancel service during the phone call (after waiting for an hour to get to the representative). He said the cancellation will take effect in 1 hour, however 10 hours later it is still showing on the account. There is NO way to cancel the line via the app, you HAVE to call and wade through the various menus to figure out how to get to a representative. Very frustrating and annoying!

Device unlock.. Joke of a company. Buy a device from them pay it off and then they don’t unlock it. I called in over 15 times and am always transferred to “device specialist” who always happen to have a 60 minute wait time. No matter what time of day. The. Proceed to wait in hold for 30 mins just for the wait time to increase to 90 mins. It has happened every single time!!! I own the decide, unlock it!!! It’s like they take you around in loops then never let you actually talk to apparently the only people in Xfinity that can unlock a device. I called and complained many times and am just told to hold on while they fix it, then they just transfer me to device support for another infinite hold. Company should be shut down.

Absolutely LOVE xfinity mobile.. When I’m done paying for our iPhones, my monthly bill will be $60 for 3 lines. I used to pay over $100 for 2 lines with Verizon. It would constantly go up and up with Verizon. I love how now my bill has gone down over the last 3 years as the hotspots have increased around my state. I was shocked the first time I was under 1 gig for my phone and even more shocked when it stayed that way even after I added my 14yo daughter to my plan. Why pay for unlimited when you don’t need it? I rather keep my money rather than throw it away.

No no no. First off, i was one if the first mobile customers, I absolutely loved them. As the years have gone by there has been more and more problems, which NEVER get resolved. Its only the price that keeps me a customer and honestly.... barely. I went to store yesterday and again was disappointed with the experience. Buyer beware, when u buy a phone the store sets up for u....i did yesterday, only to find out i was charged 122$ without being told and never signed a paper or said ok, it just got taken off my card that was attached to my account and then get home to find out they gave me phone with less storage than i asked for.... after this NEVER again. I will not support a company that doest honor its long standing customers... i have dropped every service possible but internet and mobile.... well, phone and internet are about to follow

App good. Service?. As for this app, I have no problems. Wish it would allow me to limit data per line though. Also why not an iPad app? The service is what I question. Since our switch I can only answer 1 in 3 calls. The other 2 drop. If it was just my phone I would say the phones issue. It is all 4 of my phones. Restarted several times and still no luck. All my phones are 6s’ and as per Xfinity they should work. Went to the local office and their solution was that I should purchase new phones. Makes you think are my dropped calls are on purpose, and no I am not ready to lay down money for new phones.

Worst ever. I am on a family plan. My credit card is charged every month yet the person who started the account is the only one who can access the account. The price is different every month. They also change the date the payment is taken every month. I can’t seem to talk to anyone about this and once when I got through they would not allow me to remove my credit card despite the fact that the account is not in my name and I can’t speak to anyone about changes or what I’m being charged. Such a fraudulent company with terrible customer service. Go anywhere else please. Don’t be scammed. They’ve literally hijacked my credit card and charge whatever they want whenever they want.

Mobile App. I got a new phone and downloaded this app for our mobile account. It never worked from day one, it keeps stating that something is wrong and please try again. It will not even let me log into my account. I have tried to delete it and redownload it but it just stores in the cloud when deleted. I cannot even log into my account online now. I tried to use the app on my old phone like I always did and it says I have to download the new app, so I did and it does the same thing. I have no idea how to delete and start over without the cloud saving a bad version. I’d like to pay my bill but can’t…. Why did you have to go and fix what wasn’t broken?? 🙄

Recent app updates are awful. I had recently switched to by the gig as I noticed my data use was worth trying it for a month - then the app and billing systems updated and suddenly my gig usage seemed to skyrocket. I was still within my cycle and tried to go back to unlimited (one of their big selling points) so I could save money and it wouldn’t let me switch through the app. I called customer service, was bounced around departments and was assured it would be taken care of on their end that day/within 24 hours. It’s been 2 weeks and their app, website, and customer service have all still failed to update me back to unlimited data. Prior to their software changes I would’ve happily given them 5 stars, but absolutely not anymore.

The app isn’t as robust as it should be. I would have given Infinity Mobile a 4 or maybe even a 5 were it not for the app. It’s not easy to navigate and almost everything you want to do: change payment info, view device sales, checkout available accessories; all are outside the app. It takes you to their site but then you’re starting from scratch and completing the transaction there—the only useful part of the app is seeing your usage, but I’m on unlimited so it doesn’t matter. The mobile service is great. I’ve never been without coverage since switching from TMobile, but the app could really use an update to 2018.

Poor Usage Transparency. The xfinity mobile app should provide more transparency regarding the amount of data being used by each device and when. Currently it shows gigs of data used by each device rounded to just one decimal AND it seems to round UP. (That’s units of 100MB at a time.) Whether that’s for display AND billing purposes is left to be seen. It also only shows cumulative usage for the current billing period along with a nearly useless chart showing total usage for past billing periods. They should be providing daily usage history that is current so that users can see when they’ve used data. Without that info it’s impossible to work out when your usage varies and why. Though of course I’m sure Comcast couldn’t care less about helping users moderate their usage so as not to incur additional charges. Having current billing info easily accessible in the app is nice and that’s what’s keeping me from giving 1 star.

Here’s the truth about Xfinity Mobile!. The truth is that it’s not going to be a big money saving app. Having access to the internet in any area under almost any weather conditions at anytime day or night isn’t cheap anyplace. If your going to gain any positive experience from your provider you should be looking at customer service. Xfinity Mobile offers great customer service and it’s included in the huge price you’ll be paying. So there you have it, no big financial gains, nothing is free, you won’t win a new car or boat. However, if you should find yourself in need of a live human being ( not always sure where they are from ) to get your phone, tablet, television, or even your home security back in order....then you should be a customer too.

Customer service and network very poor. Wish I can rate the service at 0. Customer service really is very poor and unprofessional. When I called about a new cell I was supposed to return I was told I can return it and when I called for a shipping label to ship back I was told that it was passed the time to return a device back to them. The lady I spoke with name was Amy, a very rude customer service person and was trying to talk all over me every time I wanted to explain something. Very rude. I really hope a manager brings it up to her attention because she was very rude and unprofessional. I Do NOT recommend xfinity mobile to anyone because their network is really poor and of course their customer service as well. Stay away from XFINITY unless you wanna be lied to and just get the run around with any type of problem situation you have. I was not a XFINITY mobile customer for not even a week because their network is a joke. They have nothing to do with Verizon’s network. Just FYI.

John. I was very skeptical, and at times very frustrated, with the customer service for Xfinity in the past. There must have been some changes at the company because it is much better now. The Xfinity mobile app and the service overall have been great. The most I have paid for three phones in our family is about $90 including taxes/fees over the last year, and that was when we were traveling to rural areas on toad trips. Our average bill has been about $30-40/month for all three phones. Also, the new shared plan is really great for families, and extremely flexible. We switched plans through the app recently when we were in a road trip, and used over $11 gigs of data because we could not link to wifi or an Xfinity hotspot very much. Our bill was still only $90! We were able to switch right back to a much lower by-the-gig plan after that trip. When I’m at work, my phone automatically finds a hotspot in my office building, so I use no data at all. We rarely have dropped calls, so we are very happy so far with the service over the first couple years!

Dishonest and painful service. I paid off my phone to unlock it since my wife had s in different country for emergency visit and wanted to use local number. Day1- Associate say pay off dil device get unlock in 30mins to 3 hours (double checked before paying off). Day 2- it’s more than 24 hours now, direct my call to Apple support. Apple support say it’s network provided phone, they can’t help ( 45 mins of explaining) . Day 2- called again, associate trying to be honest by not being honest and changing there statements when probed about delay. No consistency between associates and all are trying to be honest. Using ASAP term a lot. Forward call to supervisor ( on hold for 30 mins after 1 hour of this calll) and then call disconnect. App is not at all helpful to show the trace of messsge support or status of unlock.

faulty app, doesn’t show important info, and bad customer service. this app crashes when you click to view your statements. i’m not sure if it’s because i only have one statement (new customer). also, this app doesn’t show credits from a previous cycle on the current cycle. it shows as if you still owe a balance, but doesn’t reflect the credits earned in a previous cycle, which creates bad UX since customers will think they owe or that the credit was lost. i spent multiple hours on the phone dealing with xfinity mobile and i’ve only joined since april 22. the actual data service is great but the customer support team could use a lot of training and improved documentation methods. it’s not customer friendly to call in and have reps tell you different thing on different interactions. sometimes the reps were completely clueless and were unable to reference previous interactions or calls i had. overall frustrating experience between customer support and the xfinity mobile app. there is much room for improvement to be achieved with this service.

Senior Citizen here. I had been a customer of Ver***n (no name no blame) for many years and was ignorantly ok with their service...until...a friend of mine was telling me what their phone/cable carrier charges were every month and it got me thinking. I investigated xfinity and the long and short of it is I switched my service to Xfinity for cable/phone/WiFi and pay almost a third of what I was paying between cable and phone separately. THANK YOU!! As a VERY senior citizen, I’m not able to go out and get moonlighting jobs to ease things financially so every nickle and dime matters!! Thank you again!!

App is useless. Xfinity sends customers to a shady website to log on again. You don't login to Mobile but for all services. I just found out Comcast/Xfinity has an open wifi service account I wasn't aware of. I wish I had wifi/internet. Chat is useless and customer care is clueless and over charged for insurance which company never fixed. People with any disability are treated like crap. No effort to secure their service for customers. I have been charged extra $20/mth since last year for not having any other Xfinity service. I was charged when phone was not working. I want my refund and account delinked from anyone else's. Xfinity is taking advantage of the American public at a time like this by over charging, too busy to reach, etc. I do not recommend anyone get this service.

No usage tracking or notifications for data consumption. The phone and data service itself is a good bargain, but the app lacks important features. 1) Data notifications. Ideally, I want to be able to be alerted every time another gig of data is used. The app used to allow me to be notified when a certain limit was hit but that functionality has been removed. Without notifications, you have no idea if a device is chewing up by-the-gig data until after the billing cycle ends and it's too late to act. 2) Switching between unlimited and by-the-gig could be more flexible. If you switch to unlimited for a month to cover a large overage on a line one month, that line must stay on unlimited for a second entire month before you can switch back to by-the-gig. Then, you have to remind yourself to make the switch. There's no option to have it auto switch back to by-the-gig as soon as possible. The current rate of $12/GB is a little high but acceptable considering there are no per line charges. However, I would expect more convenient ways to monitor usage and control costs at this rate.

Good app, needs a “My Data” widget. I like the way the app is put together. I have a feature request for the developers that I think would be really useful. There should be support to add the “My Data” visualization from the app (which shows how much by the gig data has been used for the billing period) to a widget on the notification screen when you swipe to the left of the hone screen so you can see where you are at with out having to load the full app. Hope to see a feature like this soon but otherwise great work! Edit: You guys added the feature so I’m updating my review to 5 stars. Thanks for listening!

Overall service. I’ve had Comcast Xfinity for 8-9yrs now and I never had any problems till the new main Xfinity application came out. I couldn’t understand it at first but after talking to Comcast’s support agents. I now understand how and where to get my bill paid so it goes to the correct account each month. I want to thank the customer service area for their patience with me and for helping me with my bill and account balance.

Don’t let the rotten eggs spoil it for you. This app works great, and it includes the basic options you need. Xfinity mobile is a great service for reliability on a budget. My data use is accurate and updates often, it shows each of our phones and specifically how much data each has used. We were able to get gift cards with the purchase of a new phone. Who else is doing that? You can text them questions and they will answer, who else does that? Thanks xfinity for your hard work putting this together. It shows!

Ease of access - how about data track by user & unlimited data plans?. Able to logon easily and view data usage for family phones. However can’t see dates of peak data usage to be able to inquire per family member what they were doing per specific dates that results in bumps. Also why aren’t unlimited data plans show available. Only see $60 for 10 gigs per family. I read on internet, unlimited availability for 4 phones? I only have 3 phones, is that why an unlimited plan isn’t available?

Xfinity Mobile is great service but app still needs work. I’ve been with Xfinity Mobile for a year now, and ther service is up there with the best. Always reliable phone calls, text and data. Never had a problem on the service end since being a customer. The recent app update is still not working as it should. Ever since the update, I can’t see the amount of data I’m using in the current billing cycle. And I can’t view the devices section, to check remaining phone balance or to make additional payments on my DPP. Please continue working on the app to ensure it returns to its stable state it was in before the big November update. Keep up the great cellular service.

Good service, pointless app. I love my xfinity mobile service, I get service in places I never have before while on other networks. Although it’s tendency to automatically hop onto someone else’s WiFi does nothing but make the phone useless since it can never pull data properly from this connection causing the phone to stall. But this app is the WORST app I’ve ever installed. It has NEVER, not even once allowed me to do anything other than visit the website. Isn’t the whole point of an app to have a simpler way to access a site or account without having to go log in online? Always get met with a “sorry about this” screen. I’ve only kept it on my phone cause I’ve been hoping they would fix it one day...no luck yet, guess they simply don’t care.

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Good overall. The service is good overall. You get basically the same as Verizon which makes sense since you’re on their cell towers. However the one thing I don’t like about the current service is that tethering is basically worthless with the unlimited plan. It’s so slow they might as well have just made the option not be there. I really wish you there was some kind of option to make the tethering faster. If you get the ability to speed up the tethering for unlimited then it would truly be a 5 star service.

Mobile Xfinity app. 1st I love the app. Except when is not working and it happens too frequently. Live customer over the phone are exceptional but good luck getting a live agent … it takes 40 minutes minimum to reach one. Over the chat it’s okay but the app too often is not working “sorry about this…” to get info in my account today it took me exactly 62 minutes on the phone transferred from one agent to another. When I finally get to the right perdone it took to her answered all my questions 5 minutes!!!

Learn from my mistake.. I went with Xfinity mobile service because at the time I had their internet and thought it made sense. I regret it so badly. This company does not care about their customers or doing right by them. They hold your numbers hostage to try and keep you from going to another company. When you finally break down and give up your numbers just to be able to switch providers they continue to bill you after you disconnect . There is no customer service or resolution team that knows anything or has the resources to be able to help. I will never use them for any service again.

If I could leave negative stars I would. I just started as an X Finity mobile customer two months ago, coming from years of t-mobile. I am sorely tempted to go back with T-Mobile. Everything was seamless with them. I have had nothing but trouble with this company and particularly the app. It has not worked in over a month. So if I am away from home and can check my computer I have no way of seeing my usage which must be closely monitored unless you want to pay for unlimited which I don’t because I don’t need it. Save yourself the trouble, no amount of savings is worth the terrible customer service and glitchy technology.

General Info and Help Request through Messenger. I think the Xfinity Mobile app is okay with majority of the features you provide; however, since you have this option on the app, I would like to make a suggestion. Here’s the quick story. About a week ago (10/31), I put in a help request through the option on the app using Messenger. Since then I’ve heard nothing from Xfinity Mobile. If you can’t get back to your paying customers in a timely manner by using Messenger, please take that option off your mobile app. Thanks.

Customer Service is horrible , App is Great. Xfinity mobile still fairly new has a lot to develop. When a customer moves there account should not detach from there core account. When customer replaces device for insurance or other situations beyond there control it should not lead to a SIM card error that takes weeks to correct. More knowledgable customer service reps would help.

The worst customer service. Never trust a word an xfinity customer service agent tells you. This includes their live chat agents and their executive relations (or whatever the team is called that handles FCC complaints). They flat out lie to you. I was lured into going to xfinity from Verizon and I’ve regretted it ever since. Unfortunately I lost the great rate at Verizon that I was grandfathered into and am stuck with this horrible company for the time being. If they mess with you, file an FCC complaint immediately. It’s the only way to at least get some willingness to work with you from this horrible company.

Horrible. By far this is the worst service you could choose. They over bill us monthly then when we ask about charges they drop them. I ordered a new phone which I desperately needed but they could only ship it to me and I was told it would take two business days and so far it’s been four. Customer service is horrible every time I call about my phone order they transfer me in circle. I hate to act like this but this service is just all around terrible. I can’t even get service when I’m just out and around town. I strongly recommend you pay more for a better service as this one is not worth it

Love the service and amazing customer service!. I am beyond excited that we changed from Verizon to Xfinity! Amazing service in all areas and the most amazing customer service people! Thank you Lisa from the Little Rock, AR office for all your help and making the transition so smooth and fast! Xfinity, she needs a raise! She has the utmost amazing customer service and you can tell she loves helping people! She definitely goes the extra mile to help her customers! Thanks Xfinity for amazing service and the amazing people working for you!

Account pin not available to account holders. Just now came to know that Xfinity mobile account pin is valid for 5 days. This is account holder’s info and the account holder should be able to maintains it throughout the life of the service. Why do I need to call someone to get my own pin? Why you do not have this feature online? Add feature on the app. This will help you save a lot of customer care phone calls. Specially in today’s world where it literally takes hours to reach a customer care representative. The people who have already decided to leave cannot be stopped by doing this anyways so what’s the point. Please add the feature request in the backlog.

Since Day One. I was one of the first to get onboard. Got the fancy welcome box with the movie tickets. I’m on my second phone and as far as the quality of service is I am pleased. However, one department Xfinity mobile comes up short on is tethering data. While you are not required to pay any additional charge to enable tethering it is capped at a mere 650kbps. Yes, not even 1Mbps. It’s basically useless and they are quick to tell you to use WIFI Hotspot, which is ok when it works but when there is none do not expect tethering to be remotely useful.

Cannot sign in!. As of yesterday I was knocked off the xfinity mobile app. Tried dozens of times to login. The best I could manage was a text chat with their “customer care”. No help at all. Coincidentally this problem arises at the exact time xfinity updated their website. Hmmm 9 days later they say they fixed “bugs “. Still cannot sign in. Tried the text chat today. Was left in limbo, no one responded So I got a call from a rep. He told me the reason I can’t sign in is because my iPhone 7 can’t be updated to 16 ios. I purchased a new phone today, updated to 16.3. Still cannot login! 😡

Best every for ever. It’s the best internet i was a sprint customer that it’s litle but better but now that T-Mobile made a joining with sprint to be honest T-Mobile internet it’s the bad internet that I’ve been trying I decide to paid off my phone with them and switch to Xfinity mobile so far so good I hope Xfinity mobile keep this internet super cool with this internet will bring much customers at all Thanks

Lies. I requested a SIM card for xfinity mobile. Xfinity sent it to me but I never activated it. I never used Xfinity mobile. My bank account was charged anyway. I called xfinity and they said it was all taken care of. They said they were going to credit my bank account. They never did. They sent an email saying to look for the credit, but the credit never went into my bank account. I got a second charge on my account today. Essentially, they are stealing my money because I’ve never used xfinity mobile. Thieves, liars. I’m seriously considering canceling my internet service with them…if they will allow it.

Good & Getting Better. App keeps improving. I was particularly glad to see hundredths of a gig added to usage. As for Xfinity Mobile itself, it’s a wonderful and wonderfully customizable value. My main complaint is that the latency seems kind of high, as I seem to be talking over the other person. But not a big deal, still really happy I switched from “regular” Verizon. Would be nice if you added a way to set forwarding from a computer, for situations where the phone is unavailable, eg being repaired or forgot to bring it.

Review. On of the best services and plans I have ever had and the cheapest plan out there and rated on the market and the best financial phone buying plan u could ever ask for no drop services and I get internet no matter were I go even if I turn my data off and I’m just driving down the street I stay connected everywhere and it helps me save on my bill and it use much data u couldn’t ever ask for something better

Very pleased!. We switched from AT&T last summer. While I was disappointed that we couldn’t bring our unlocked phones with us, the switch has been well worth it. Being able to monitor by the gig and switch to unlimited has proven to be very cost effective to us. When traveling I just switch one phone over to unlimited and then hotspot the other devices. Can’t wait for them to add Apple Watches and iPads to their cellular offerings.

Great service great app. The app makes it so easy to manage my mobile account. Plus... Can’t beat only paying $12/mo for 4 lines!! I love how it shows a meter of how much data you’re using right on the home page. I check it constantly to see where I’m at. I agree with some people about the dropped calls. Normally the call clarity is pretty good til you hit those call drops. But I’m ok with calling a person back when my bill is this ridiculously low. It’s amazing.

Poor customer service and support. 3 to 4 hours waiting time to talk to an agent over the phone, Also not able to solve issue over the chat with agent after trying for days I will not recommend xfinity mobile to family and friends Due to poor customer service and support useless customer service

SERVICE IS GREAT. I’ve been with Xfinity mobile for a couple weeks now and I must say that I’m very impressed with the service. I recently left AT&T because the service was horrible and the bill was too expensive. I am happy with my decision to give XM a try. I don’t have to worry about not having any bars or not receiving msgs. I highly recommend this service !

App feedback. The device rename feature does not work on iOS. You can try to rename a device but it won’t take. Also, the “x” feature in the device rename process does nothing and if it does it’s not intuitive. There is also no way to submit feedback for the app itself (like above) if an issue is discovered. This did not lead to a poor experience, this is the only way I can give feedback on the app.

Xfinity Mobile. I am happy with my XFINITY mobile service however I’m not happy with this app. I moved and had to d/c my internet service. Afterwards it seems my services are neglected. Even though I couldn’t see my internet usage in the mobile app, I could see how much data I used in the mobile app. After I disconnected my internet now I can’t see my data usage in the mobile app. I called and they say it’s a coincidence. Now it shows I’ve had no data use since I d/c my internet which isn’t true. Send some don’t have this issue but others do 🧐 interesting. How can I manage my usage if I don’t know how much I’ve used? Unlimited is relative!!

App not responding to new update.. What a frustrating experience and still not fixed. Basically , since the system update our family can not view the app to view our usage . This includes the account information what our billing is for the month. We called several times and at times on the phone for hours. Still no App. I’m really thinking going back to our old phone carrier. People warned me not to jump carriers and I wish I listened. Terrible service for a company charging hundreds of dollars a month. Therefore , I can only give a one star. Get your act together Xfinity.

Beware of foreign CS false promotion scams. Was promised a free upgrade phone for free. I accepted then was charged $450 for a phone that I was told was free. These foreign Customer Services reps will do anything to make commission. This is the second time they tried to change me for a free phone. Also they collect your data and hack your service at will. Your not getting connection speeds poor service, that’s them. Been a Comcast customer for 37 years and I’m looking to cancel all service now. Do Not Support These Companies forcing foreign Customer Service on us. They are stealing our jobs and information as well as scamming us.

Love it. I love how easy it was to switch. I LOVE the money I save with even better service. I love the GREAT customer service I got with switching and no hassling. No pressure with HAVING to buy a new phone, or HAVING to get the biggest bundle. The customer service rep talked me through all the bundles, all the pricing (with and without a new phone) [but come on, I gotta have the biggest and best new phone; iPhone 13 pro max]. Saving up to $200 from my other carrier.

Xfinity Simple reliable and great service. Xfinity Simple reliable and great service. I love that there are no surprise charges, you can add data and remove as needed. This allows you not to over pay while allowing you to pay less during the times data is not needed. It is your responsibility to stay up on the data management but the options are available.

Horrible experience. I had xfinity mobile for less than a year. The service was horrible( I left Cricket to be with them) my service with Crixket was wayyyyy better and the customer service was too. It took the reps over a month to cancel my service with them and meanwhile they were still charging me. They eventually canceled it but we’re still charging me. So I called one last time and they credited everything that was left on my account. When I first started no one ever told me that I HAD to have autopay. I was told a different price for my plan before I started. These people are nothing but sharks.

Needs option to stay logged in. The app is pretty good, and has all of the information I’d expect. I especially like that it has a widget to allow quickly checking data usage. However, the app rarely stays logged in, and doesn’t have Touch ID integrated so I have to constantly remember and re-enter my password to check data usage. Integrating Touch ID for login, or making the login stable would be a huge improvement to this app.

App doesn’t work. For the last 2 months at least, every time I get into this app it says, “Sorry about this, we’re having trouble retrieving your information…”. It definitely works to take my payment so what’s up???? Even the “nickname” function to leave a review on ur app doesn’t work. Serious? What?

Great Mobile Service. I have been an Xfinity customer since 2016 always being satisfied with Comcast Xfinity service. When Xfinity started a mobile cell phone service, I decided to give a try with my past exemplary experience with Xfinity. I could not be happier with Xfinity mobile, especially with their outstanding customer service and the reasonable monthly price. Their hotspots are expanding all the time. Thanks Xfinity Mobile for doing such a great job!

Just trash. Comcast/Xfinity whatever name the want to use doesn’t change the fact that they have the worst customer service people working for them they hire people that don’t have a clue as to tech and or how operations work I’ve had the same issue for 3 months now and have contacted them totaling 25 times and have spent almost 30 hours dealing with this issue all because I moved to a new home.

Still no off statements. I use their by the gig plan and it is satisfactory service for the price. The app is frustrating as it logs me out every couple of days which disables the widget that keeps track of data usage. So lame since the Xfinity app I have along side it does not log me out. Aren’t you the same company?? Also why can’t you produce a pdf statement? Been using this service for almost 3 years and was told it was coming soon. I guess if a decade later is soon then they are right on track. /s

Technical issues and needs serious upgrades. For some reason, the app suddenly can’t open current or past billing cycles. You have to go on the web to do that. There is no way to sort or filter, you can’t change a number to show as a nickname for easier viewing, nor can you see categories of how you spent your data. I realize they are relatively new, but we’ve already gone through a price hike. Why can’t we get some modern features like other competitors have? What am I paying for, and why a price increase already without added features?

Do not use this service!!!!. They seem great at first but they are terrible. Everything over the phone and not in person. They lie about the date billing is due and send false notices through email. They can close your account at anytime and discontinue phone service. The representatives are not friendly and unhelpful. They have no knowledge of the company and a supervisor is never available. They added for additional revenue without actually trying to help customers. The phones they send a no good. Assurant is a terrible insurance provider. You will have to wait a week of more for your new phone. Xfinity should of never added mobile. This is a scam.

Fuzzy data math. Need more transparentency regarding data. I had to switch to unlimited knowing I'm in wifi wherever I can be. I stream music but I did that with my other carrier as well and always had a ton of roll over for each month. This month I've used 5GIG already within 6 days of starting the new month. Something doesn't seem right. There is no breakdown by the day for data usage. My second device never leaves the house and there was two months I got hit for going over the 100MB. Again I'm on xfinity wifi and it never leaves my house. Weird!

Almost as good as Verizon!. The service is second to Verizon I get signal pretty much everywhere no complaints there. Only thing that would change my 4 star vote to a 5 would be if they fix the payment options on the app never can just get on there and pay my bill it isn’t just readily available I always have to chat bubble and find it and it’s kinda annoying when I just want to pay and go

Love the service. By-the-Gig plan has the same data priority as a Verizon account. Using two lines I’ve had very good experience. I tried the unlimited plan at one point out of necessity, but it can be (and was) deprioritized while I was at an airport to the point of being non-functional. Going back to By-the-Gig avoids that. Regional service quality has been good. What I expected of Verizon. Cost for using service outside the US is expensive, especially if you’re not visiting Canada or Mexico. Chat support has been helpful when I’ve used it. Over-the-top patronizing scripts, sure, but they’ve been helpful. This service is a separate business from other Xfinity services with mild integration of websites that look similar.

Xfinity Delinquency. Horrible customer service. Unable to resolve an issue on their highly subpar Chat bot. Then, they provide every imaginable road block to speak to an assistant who tries extra hard to waste your time to try to ge you to hang up on them in a fit of due to their policy-trained glad handling minimal knowledge feature. Their tech support is beyond subpar; verging on intentional obstruction of service. Switching from T-Mobile to them using an updated iphone was a nightmare: lost ALL visual voicemail. Had to tell them how to fix it, while they KEPT TRYING TO PREVENT ME FROM GETTING A TIER 2 support: UNDERSTAFFED! Never again. Don’t do it.

App is broken. Comcast states that if you are a manager on the Xfinity account that you can manage your mobile account. That is not The current experience using the Xfinity mobile app nor is it the experience using the website. if you are a manager on the Xfinity account you’re going to login and see a message that says “something went wrong”. The dev team needs to fix the 403 and 404 errors when logging in as a manager. i’ve spent the entire week trying to get this sorted out with tens of agents who have only managed to screw up our primary account. what a complete headache and waste of time.

Warning Don’t Install This!!. Ever since I switched from AT&T to Xfinity aka Verizon I can’t connect to public WiFi. This is the only new Xfinity app I installed so I’m guessing it must be the problem. It installs a VPN that you’ll see in your settings under personal hotspot. Even after I’ve deleted it and did a network reset I still can’t connect to public WiFi. I can only connect to my home network and no where else. A Apple CSR told me they do have reports of the VPN causing this problem. I even did a iPhone restore from a backup, and the problem still exist. Install at your own risk.

Often Can’t Retrieve My Info. My Xfinity mobile app often begins with the message “Sorry about this. We are having trouble retrieving your information right now. Refresh the page or check back in a few minutes to try again.” Even after I refresh the app, it often STILL gives me the same message. In the span of 24 hours when I chatted with 4 live agents to ask international data roaming to be turned on from their end, my App STILL shows the roaming is disabled and asks me to chat with an agent. How can I give this app a good rating???

Trash app. Trash customer service, trash app, about to leave for a different carrier. This app will open, but will not show any of my information. The app says “oops something went wrong”, “refresh here”, refresh doesn’t work. I’ve spoken with an associate at an Xfinity store and they provided no answers. I’ve sat through the ridiculous Xfinity phone tree to speak with someone about this, they are unable to help. If I use the mobile site outside of the app I get the same problems. I am unable to see my data usage, billing info, personal info, or anything else relevant to my ability to manage my account. Trash company.

DO NOT GET THIS SERVICE!!!. I WAS on the phone for 8 hrs trying to figure out why the 2 lines wouldn’t port over from T-Mobile and I finally got temp transfer pin that work and so the first was activated but here comes the horror part, being on the phone been thrown into loops holes repeatedly and constantly speaking to people that had no idea how to fix the problem, for some reason my iPhone 11 Pro won’t won’t connect with there SIM card, they’ve change the number to the same number the first line has, then turned the first line off after 8hrs of trying to figure it out and now me n my wife has no working phones, I’m going back to T-Mobile in the morning.

Good but could be better. It has a lot of functionality but I’d really like to see the option to view Printable versions of my bill. You know, like, the xfinity internet/cable bill that I receive. Seems silly that this version of the bill requires that I call in and specially request this. Also, no security to access account details? That should be there imo.

Locked out of my phone !. It was a huge headache can I dreaded the thought of having to deal with Xfinity customer service and the thought of having to go through three departments before reaching the tech specialist who might need it desperately ended up spending nine days with no phone but after being bounced around from department to department store to store Xfinity to Apple back fourth I ended up at the Xfinity store and a young lady named Jennifer kindly helped me fast , effective and efficient Thankyou

App is broken. Every time I try to update payment or simple settings change the app errors saying to try again. It switches screens so fast you don’t have time to center info. I tried for 24 hours to change my credit card. I kept getting the sorry something went wrong and kept making me log in even though I was already logged in. I uninstalled and deleted app 1573 times and it kept doing the same thing. I can no longer speak so calling is not an option. So how am I supposed to pay my bill if I can’t access the app?

No stars. The app is useless. An app is supposed to make the user experience better and easier. Instead everything has to be done by either calling or asking the Xfinity assistant that knows nothing. I got a watch through Xfinity in payments. I have had issues since day one of switching to Xfinity mobile! I cannot connect my watch to my plan and I cannot even make a payment to my watch balance because it says there is no Watch linked to my account. Well I got the watch through them how is that even possible. To say I am annoyed is an understatement.

I’m back and I brought my friends and family. A few years ago Comcast was not the best company in my area and I was reluctant to come back but I tell you not only did the service improve but the cost of the service the response the uptime all the things that made me quit have made me come back and I brought people with me that’s how well they improved ...from zero to hero

Doesn’t retrieve all data. Every time I open the app in my iPhone, I get a message saying “Sorry about this/We're having trouble retrieving your information right now. Refresh the page or check back in a few minutes to try again.” I’ve deleted and reinstalled the app four times, closed and opened it more than 20 times, and installed it on another iPhone, and always get the same message. I talked with five Xfinity agents over two hours, getting sent from one to another, and none could fix or explain the problem.

So happy with our switch from V. Wish I hadn’t waited as long as I did. I was even more excited to get our Visa Debit reward in the mail (for bringing our phones with us) when I least expected it! My old carrier did nothing but raise my costs as reward for being a long term customer. Never once had an issue with coverage or Data. Thank you so much for making the switch easy. 🙏🙏

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Xfinity Mobile 2.49.0 Tips, Tricks, Cheats and Rules

What do you think of the Xfinity Mobile app? Can you share your complaints, experiences, or thoughts about the application with Comcast and other users?

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Xfinity Mobile 2.49.0 Apps Screenshots & Images

Xfinity Mobile iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 2.49.0
Play Store com.xfinitymobile.myaccount
Compatibility iOS 13.0 or later

Xfinity Mobile (Versiyon 2.49.0) Install & Download

The application Xfinity Mobile was published in the category Utilities on 06 April 2017, Thursday and was developed by Comcast [Developer ID: 298960160]. This program file size is 49.9 MB. This app has been rated by 42,835 users and has a rating of 4.7 out of 5. Xfinity Mobile - Utilities app posted on 12 July 2023, Wednesday current version is 2.49.0 and works well on iOS 13.0 and higher versions. Google Play ID: com.xfinitymobile.myaccount. Languages supported by the app:

EN Download & Install Now!
Other Apps from Comcast Developer
App Name Score Comments Price
Xfinity Reviews 4.3 992,010 Free
Xfinity Home Reviews 4.3 11,461 Free
Xfinity Communities Reviews 4.4 155 Free
Xfinity Prepaid Reviews 1.9 624 Free
Xfinity Stream Reviews 4.5 88,467 Free
Xfinity Mobile App Customer Service, Editor Notes:

The focus for this release has been performance improvements and bug fixes to improve your experience.

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Find on this site the customer service details of Xfinity Mobile. Besides contact details, the page also offers a brief overview of the digital toy company.

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