Google Pay: Save and Pay App Reviews

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Beware! New App is Horrible!. I will be deleting this app immediately! It’s so disappointing to have an app that you love and then go to use it one day only to discover everything you loved about it has changed. Typically, I like updates. This one, however, is horribly unnecessarily complicated. Plus, the new “update” includes being forced to pay a fee for instant deposit when using a debit card. Really Google? I HAVE to pay $15 to transfer $1000 out of my Google ACCT to my bank account if I’m using my debit card? But if I want to use my bank, it will take “up to” 5 days. No worries. I’ll wait. The absolute worst new update I discovered was when I tried to send money from one of my other accounts. I use my Google account to put money aside for my son. Essentially, a temporary saving. Anyway, I go to send money using my other account and was denied access to my own accounts. The message indicated that I HAD to use the money in my Google account before I would be allowed to send money from my other account. Wrap your mind around that. You’re being told that you cannot use your other accounts until you use all the money in your Google account. Unbelievably horrible. Not sure what Goggle was thinking, other than greed. I’ll be going back to Cash App. At least they give you an option to do instant deposit using your debit card. Extremely disappointed.

WORST AND MOST CONFUSING UPDATE EVER. This is my first app review ever, but my anger of this app forced me to write it. I love and use all google apps. They are usually so easy to use and really helpful. I’m not sure what they were thinking with this new app. It’s impossible to “pay” anyone— even when you type a gmail address that is registered with this new app, it doesn’t “find” the person. The old app (while limited in what it can do) was easy, straight forward, and transferred money quickly. This app tries to be a budgeting app, Venmo, cashApp, bill tracking, social app, and more all in one but fails at doing ANY of this. I’m really frustrated and wish I can just have the option to use the old app. I should add, I’m not a Boomer and grew up with smartphones almost all my life. Yet I’m still not able to figure this out. Please at least make the old app available, and keep this for whoever wants to waste hours of their time figuring this out.

Confusing App. This is not an update. I found the original Google Pay App very straightforward and helpful. I loved that it was simple for sending money directly to friends, much better than using PayPal, which holds the money in a balance like a middle institution. With Google Pay I send money to anyone via a phone number or email, they don’t need to set up a special account just use a debit card to receive it. And it was quick! I’m glad we can still use that app because this new one is completely different and a major step back in every way!! Maybe I don’t know how to use it, so please correct me if I’m missing something. Why can’t I send money to a phone number or email anymore? I do not like the extra step of first sending an App invite to someone, and that seems to be the only option now!! Why can’t I switch between my two Google Accounts anymore? It only allows one login and it says my other account cannot be used (which is a Google Voice number!). That eliminates one of the best features of using Google Pay, to transfer funds between my own accounts. Please keep the original App active! This one is totally different and unusable.

TERRIBLE UPDATE. Google pay was the first and only money transfer app I’ve ever used and I LOVED it. It was a simple interface and a super quick and easy to send money to my mom (not very tech savvy) and friends when we’d spot each other money every now and then. The new update interface is really convoluted and confusing to use and all my contacts have to download a new app and add each other again (and jump through hoops to do it). After I sent my mom money to pay her bills, we were surprised with a brand new 1.5% debit transfer fee that SHE would have to pay to get her money instantly. Instead, we had to give google access to our bank accounts and wait 1-3 business days to get the money without the fee. Needless to say, we both are deleting the app. Google is a already billion dollar corporation that monopolizes a big chunk of the tech industry and hardly needs money to cover debit transfer fees. I hope Google reads these reviews of people saying the same things and will see what a big mistake they’ve made.

Trash - DO NOT USE ANYMORE. Google pay use to be PERFECT. I would send money from one of my cards to the other without using Zelle (too complicated doing it when it’s your money to your other account), cash app (didn’t want to do because of the fees to deposit), and I definitely didn’t want to wait 3-5 business days for my money to be available in my account when I need it NOW. Well they’ve completely changed that. They won’t let you back into the old app where all of the magic was. You’re being forced to use their new app, where you HAVE to pay fees to deposit into your bank account or else you HAVE to wait the 3-5 business days. I use to conveniently switch back & forth from gmail to another since they had different cards.. well if you log out of Google pay, they completely DELETE your information & you have to re-add your card & information every time you log back in. I’m deleting this app & I suggest you do the same because for all of this, you might as well you cash app. At least with cash app, you get a card to use if you want to use your money immediately. 🚮

The worst business decision Google could have made. The new app is hard to navigate. There is no easy way to send or receive money, which is the entire point of the app. The app over reaches with its data collection. You will have to disclose your contacts, other app data (if you can bring up the gpay in your keyboard options it’s using data from that app for “performance data”) I’m telling you, it’s a useless app now. But you’ll see what I mean when you download it. Buggy, and the only decent use for it is to see your past transactions from the old app and daydream about how user friendly it was. Also if you are a teacher/professor you cannot and should not use this app. It will sync all of your students information (imagine combining your personal and work emails/phone number) with your own. Good luck google, your pushing this customer away from your services.

Ok if you can wait 2 weeks. This review is more for the service than the app itself. The app is fine as far as functionality but it’s the wait time to get your money. Someone transferred money to me on 2/10 which did not get credited to me until 2/17. The credit then went to my google pay account which subsequently needed to be transferred to my bank account. Enter another “1-5 business days.” As of now, I can expect money that was transferred to me in February 10th to be available to me on February 22nd. That is totally unacceptable. The previous google pay app was an almost instant transfer. Now not so much. That being said, if you use this service like you would Venmo or Cash App and send only small amounts then I guess it’s not that big of a deal. Larger amounts though...I won’t be using this again. UPDATE: Small amounts are the same wait period. This is useless.

Poor Customer Support. I made a transaction with an activated offer through the Google Pay app in early January. After over a month of back and forth with the Google Pay Support Team because I never got the cash back, they finally asked me for a screenshot of the activated deal, which has long since expired. I provided proof of purchase, activation information, and everything they asked me for and they claimed that I had never activated the deal. The sole reason I made the purchase was to receive the cash back reward through Google Pay. I activated the offer, and made the purchase using the card that was set up for rewards in my Google Pay app. I’m very disappointed in Google Pay’s user interface as well as their customer support team, as they did pretty much the opposite of supporting me with this transaction. Save yourself the time & energy and use Apple Pay/Venmo/Zelle instead.

Disappointing. I usually don’t write app reviews, but I felt this one was a must. I absolutely loved the old Google pay, the reason this money transferring app was my favorite was because it offered everything the other apps did not. From instantly receiving transfers to your debit cards at no cost, to switching out payment methods. Now this new Google pay is heading in the same exact direction as Cashapp, where they want you to keep your money in their app. If you wish to do an instant transfer, they will charge you a fee. Only way to avoid the transfer fee is to transfer to your bank account, which can take up to 5 business days! It is unfortunate because the old app was perfectly fine. It was free and easy to use, and in my opinion well above the competition by a landslide. On top of the new unpleasant features the new app brings, it is also confusing to use. No changes were needed, Google dropped it on this one, and I no longer intend on using their app to transfer money.

Very disappointed. Knowing there are many who do not use Apple, I wanted to use GooglePay to pay for goods or services to parties who do no have Apple accounts. I tried Google Pay app (GP) today and was very disappointed. I just deleted it. I found It to be too cumbersome, very intrusive and, if I were to not pay attention to what I allow the app to do, I could opened the doors to the google world into my finances. I had no desire to deposit cash in the GP account, but I was not able to easily find the way to add my credit and debit cards as my payment vehicle. I Google-searched for that, but it was not possible to follow instructions I received using the curren GP app version. The app wants access to my contacts list to allow me to easily send money to my friends and family; no, I do not want Google to have that information. Of course, It is very easy to link bank accounts to GP, and Google could tell me how good/bad I’m doing in managing my finances. This app also offers me information on getting rewards, or controlling my expenses, or providing information on other vendors, etc. etc. etc… Thanks Google Pay but, NO, thanks.

Wow Google…. This is honestly the worst update I have ever experienced. Talk about “fixing” something that wasn’t broken. This app used to be hands down the best money transfer app, and then all in one horrific forced update - they destroyed it. The new interface is completely convoluted, and they’ve now added a fee to deposit your money..like google isn’t a multi-trillion dollar corporation. Furthermore they now say there is no way to cancel a transaction once it has been sent which has never been the case in the past. I’m not often compelled to write reviews but honestly this “update” was just offensive. Keep the old app as long as you are able too..oh yeah they make you download an entirely new app for this trash as well. Hopefully if enough people call Google on this gargantuan lapse in judgment, they will just give us the old app back..

Great New App. Google Pay needed a revamp, and this is it. Now, just get NFC to NFC tap payments working between phones, and a few other things that would help keep Coronavirus spread down, and we will be set! Having the ability to add my current checking account info in, and not just CC info and etc would also be helpful, but I’m sure that’s a security thing. Overall, best app for requesting payments. People see the Google name, they trust it, and also....you don’t even need an account necessarily to pay someone, unlike with Apple Pay and some other things like that. So that’s also a plus!

Atrocious. The adage “if it ain’t broke don’t fix it”certainly applies here. The existing app was so easy to use, and, most importantly, did not require an intermediary “holding” account - money was directly transferred in or out of your bank account. Now, with the new app, the simplicity is gone, and now there is an annoying intermediary holding account (called google pay) - you have to remember and take the time to transfer from that account to your actual bank account. In their effort to compete with Venmo, Google has eliminated its one differentiating feature (no intermediary account) while copying all of the other features of Venmo, and then failing in spectacular fashion with regard to the execution of the new app. The end result is an extremely poor product that no one asked for.

Fire whoever came up with this garbage... This is a dead app at this point. Look at the reviews. Nobody is using this app anymore. Zelle is better than this. The old google pay was better for users. Simplicity was better. Old app was simple, straight to the point. Whoever made this app wanted to frustrate customers. Garbage app with too much noise, difficult to use, frustrating experience. I mean I’ve used the old app for years and was happy, but with this one it just makes me mad to use because everything you try to do requires a million clicks. Fire whoever approved making this app! Make it simple like the old app, why complicate the experience? That’s DUMB!! Trash! Why even use this app if it’s no longer free to send instant? And sending free means it’s pointless, you might as well transfer using your bank to bank, this is slower than that. Google dropped the ball with this app. WORST APP EVER!!

2 weeks to deposit $200. The tl;dr is if you can, avoid Google pay at all costs. Somehow someone decided it was a good idea for the money you deposit to take 5+ days to post if they’re feeling generous despite any worthwhile app having it available in literal seconds. (venmo or cash app) it’s going to take me two weeks one way or another to get the money I tried to deposit. At this moment Google is saying they retuned the money to my bank that I tried to deposit but I was able to call that bluff within 5 minutes of calling my own bank. So clearly they’re lying to the support team in an effort for them to take the blame. At this point I don’t know when I’ll get my money back if ever. On the bright side I’m trying to get my bank to use Zelle so I can pay my rent. Technophobic brainless landlord who only uses Zelle or Google pay aside, the moment I don’t have to use Google pay I will never touch it again. All of this because Google feels they have the right to gamble your money for 5-14 days in order to line the pockets of there CEO so he can take airplane rides with J Epstine to a private island. All in all, Google gives a good reason to have a corporate death penalty. Give me my money back Google.

DON’T UPDATE APP!!. I don’t know who’s idea it was to make a new app for google pay. This is the worst thing ever. The older version of the app was by far the easiest thing to use, for me ever better than cash app or other apps similar. This new app is way to complicated and not easy/ friendly to use. There are more fees in the new app that there wasn’t in the first one. You also have to re-enter all of your banking and card info and they don’t make that easy either. They made a new app when they should’ve just updated the old one or make it easy for their consumers and have all of their info already put in or transferred. They also try and force you off the old app. If you have the old app and send someone money, that person won’t get it because you have the old app but it will still say that it was taken out of your account and you and the other person have to get the new app to get the money with a fee being charged when there was never a fee in the old app. If I could give a no star I would!!!

Read before creating an account!!!. I was trying to purchase a watch from a site that didn’t accept Visa or Master cards. I had a bad experience with PayPal and have been leery of third party money transaction sites. I thought Google Pay would be better established with security features, but what they ask for when establishing a functioning account is suspicious! First, they wanted the typical info like name, address, birthdate, last four of my ssn. So, I’ve already shared substantial sensitive info about myself and then it asks for my full ssn. I reluctantly shared since this is info needed to establish a credit card…but still found this odd. Now I have one foot deep in the Google web and I couldn’t move beyond the personal identification page until I provided a copy of my driver’s license, a piece of mail with my address and worst of all a COPY of my social security card! I felt like I was joining the military again. Please use caution when using these apps, big giant companies want too much info!

The STUPIDEST app imaginable. The Old Google Pay app was great. It was very simple. This new app is extraordinarily convoluted. It has no section to receive money and absolutely no ability to integrate from the old app. The customer service is beyond horrible. My name on the old app wouldn’t transfer and I tried contacting cs. They wanted me to uninstall & reinstall. We were connected through the New app. I asked if that would disconnect us. They said No. Of course it did. Then after talking to 3 different agents none of them understood the problem, but want more screenshots. I used a different email to connect to the new app, since the old one has some undefined fatal error. And I still have absolutely no way to either input old contacts or receive money from them. I thought I found it and NOPE, it was sending a text message to someone to download the new app, not connect with me. After fiddling around with it for an hour of credit card info, password changes, requiring a passcode on my phone. I gave up! I decided to simply use another system. This is beyond ridiculous! They should have just kept the old app exactly as it was.

Instant Transfer Processing for Ten Days and No Help. Can I please have my money?? I did an instant transfer ten days ago and the money still says “processing”. I filed an issue the first day and was told GooglePay experienced a technical error and my money would be transferred in 24 to 48 hours. Since then I have to beg for email updates and live chats with employees. The “updates” state that I will be updated again soon. When I ask what the technical issue is and how many more days or weeks my money will say processing, I’m told my issue was “escalated” the first day. I’m told my money will be transferred “soon”. Nobody will help me beyond promising updates that only include a promise for another update. There is NO problem on my part. It was an issue with GooglePay. GooglePay has refused to even hint at a timeline for allowing me to have MY money back. Is this really how GooglePay operates? They have technical errors they can not fix and refuse to communicate? GooglePay has my money and will not let me have it back. That is criminal.

Terrible and Confusing App - Old app mad way better. I thought new apps were supposed to be better and more user-friendly. This app is very confusing to use with a whole bunch of useless additions built in. All I want to do is simply add my credit card and use Google pay for quick easy payments. Instead of keeping the app user-friendly and intuitive to use Google decided to add all sorts of additional connections with businesses and moved away from quickly easily at a credit cards. Now you have to log into your bank account to use your credit card which is something I do not want to be put into my phone regardless of the supposed added security. I guess I will be sticking with Apple Pay everywhere now which was much easier to set up.

Why do this?. I used the old app to send money to my dad every month, to help him out with bills. The old app was super easy to use and the money was deposited instantly into his bank account, without him having to do anything. This was ideal, as he is older and not tech savvy. Now, we will have to find an alternative, as the new app is way too busy-looking and confusing to use. Instead of the money going into his bank account, it will sit within Google Pay until he goes in and figures out how to transfer it - for a fee or after waiting several days. Why do this?? People just want a fast way to send money directly and not jump through hoops to get it done. This app no longer does that and I no longer have a reason to use it. It seems many others feel this way as well. Anything to try to make a buck, right?

Terrible experience. Used the old google pay app about a year ago to transfer money to a friend. Today needed to transfer money to same friend again. Launched the old app, but it asked me to go and download this new one. Stupid, but fine. Downloaded, re-enabled old cards. I see my friend in the list of people and it shows Invite button. Tried to invite him, but he already got the app and also sees me there with an Invite button 🤦‍♂️If we try to invite each other all it does - sends a message with a link go download the app. But we still can’t transfer money to each other 🤦‍♂️ Eventually my friend setup “bill to split” and requested money from me this way. I got push notification which launched this ap and it immediately crashed on launch. Another 🤦‍♂️. P.S. and new app icon is terrible too. Counter intuitive and hard to distinguish from other similarly awful google apps icons.

Hate The New App. I LOVED the old google pay and used to recommend it to all my friends/family. It was easy to use, intuitive, and automatically transferred money paid to me to my debit card without fee. This new google pay took all of that away. It’s confusing. It’s convoluted. You have to pay a fee to transfer money to your debit card. Didn’t even realize it was holding the money paid to me in a “google account” until I looked at my bank account and wondered why my google payments hadn’t come in. You now have to go in and pay out your own money to your debit card for a fee or to your bank account if you want to use a different separate service to connect your bank account to google pay :/ absolutely not impressed. What was wrong with the old app that google needed to create this trash?

Acts like a phishing scam. New app is trash, App Store shows reviews for the old app, old app is no longer usable If someone send you money it will be stored in your Google wallet. If you want it to go to your bank account via debit card like it used to work you need to provide your bank login credentials to include password and PIN number to a third party, Plaid (read PHISHING SCAM) and then charge you 1.5% to do what used to be free. As Google is in the data harvesting business it is absolutely scary that the want unfettered access to your banking credentials when all that has been historically necessary is the card number of the account you want the money on. Or you can use it as an ACH transfer and wait days for them to earn interest on your money before they give it to you. My login credentials for my bank have been changed and bank CSR escalated to fraud department.

Piece of garbage!. The fact that we now have to pay a fee to transfer out immediately is ridiculous. The old google pay was absolutely amazing since it transferred right away without a fee. I’m so upset that we can no longer use the old app and are forced to use this new app that charges a fee. It’s also very confusing to find out how to navigate the app, and is very deceiving when transferring your money because it’s very easy to not notice that it will charge a fee unless you change the settings and see the little drop down option to wait 5 business days and not be charged a fee. First time using the app, I was charged a $27 fee for a transaction since it was super easy to not notice that there are other options (such as not being charged a fee). They make it confusing so you accidentally pay the fee instead of being easily directed to ALL OF THE OPTIONS. I now hate this app. I will be going back to using venmo instead of this crappy new google pay app. I wish I could give this a -5 stars. Do not use this app, there are other apps and payment methods that don’t charge a fee and transfer money faster than google pay.

BAD CUSTOMER SERVICE. Google charged me for an instant transfer to an account that couldn’t accept GOOGLE PAY. I sent them bank confirmation direct from the bank that they cannot accept the Google platform transfers. I provided them with direct phone number which can be verified by Google. They confirmed everything and stated o them have to wait and additional ten days to receive the instant transfer back into Google Pay. They requested all of the documentation just to waste time is what the rep told me. They referred back to their terms but stated they have exceptions and I would fit the criteria but decided that instead I could refer back to the ten day rule. Poor customer service at best. Have been using app without issues for years but they have lost my business.

New version a flop. Used and loved Google pay for a long time. Used to be able to receive payments that were automatically deposited to my PNC bank account. Now Google pay can no longer connect directly to my bank account, and deposit has to go through my debit card for which I am charged a fee. Tried contacting Google support, and their response was basically that It wasn’t their fault the Plaid platform they just started using isn’t accepted by PNC, and told me to contact PNC to try get them to change their policy.... So I guess I’m now supposed to get one of the largest banks in the country to change their security policy? (I think the issue between PNC and plaid has been going on for a few years now, and is a result of Plaid and similar companies trying to circumvent PNC data security protocols, so I don’t really expect this to be solved any time soon, but you should definitely fact check me on that) May be good for other people, but Google pay no longer is capable of doing what I need it for, so I don’t plan on using it anymore.

Won’t release MY money $100 stuck. I attempted to send $100 from my debit card to a friend who I have sent money to multiple times without issue. Well this time the payment failed and the money was taken from my account and not returned. I spent hours trying to get the money returned to my debit card account only to find out they put it on my google pay balance and then limited my account so I could not transfer it to my bank account Or Send to a friend . So now my money is just stuck on this account and I have no physical ID CARD at the moment so they will not fix my account to allow me to access my own money . I have tried contacting support multiple times and they have been completely useless to help . I never even authorized my money to be added to my google pay balance and now it is stuck there . I NEED TO BE ABLE TO ADD MY NEW DEBIT CARD TO GET MY MONEY BACK . This money was all I had left for a week and have received no help. Absolutely horrible

DO NOT GET APP. I have never had trouble with any apps or the apps team EVER! This one stole money from me, was hard enough trying to find out how to contact them. They have no phone number, so spent 4 weeks going back and forth with one of the laziest team member(s) and was asked to file a dispute. The only dispute they have is a Peer to Peer unauthorized transaction. My bank shows I made to payments out when I had only made one and got that one payment sent back and put back into my account. They do not take the time to clarify why google took another $10 out of my bank. It does not show in app history two payments out only one because that’s all I made. I sent them proof and confirmed that my bank shows two transactions of $10 and my history only shows one because that is all I made and still get no clarification from the team members and they still fight me that I made two, and again asked me to put in a peer to peer dispute even though it was not a peer to peer dispute. Worst app ever! Do not waste the time. Stick to cash app and PayPal who I’ve never had problems with and always ready to help and clarify any and every situation!

Money taken out of account on the wrong day mess up bank account. The type a bank account I have the money comes out immediately google pay request the money out from my bank on the 22 instead of the 19 which is the day I made and cancel the transaction call google pay they tell me that It my banks fault check with your bank that that’s your banks fault no I have proof in pictures that the money was requested from Google on the 22nd and there’s nothing that they would do to fix it no courtesy to put my money back in my account nothing so I will not be using Google pay once everything is said and done these are the reasons why companies fail I have all the proof all the proof I don’t mine waiting but I’m still upset because of the wrong information and because I do have pictures !!!!!!!!!!!!!! For all my bank knows I asked for the money to be sent to google on the 22 instead of the 19 when I actually made the transaction. I still have those pictures my proof showing the money was wrongly taken out on my account after it was canceled on the same day. Zero stars is what I want to give google pay I apologize to the people I feel deserve an apology get better google I would get this app because I use to love google but the app is not the same I will not recommend this app.

Confusing App and Will Not Let Me Change My Legal Name. This app is far more convoluted and confusing than I would have thought, to the point that I had to have somebody hold my hand and walk me thru the entire process of setting it up and learning how to use it. I’m 24, I was raised in the age of smart phones, this shouldn't be that difficult for me. But beyond that, when I tried to look at my personal info, it showed my legal name as something completely different from my own, and is locked, making it so I can’t change it. Which is INCREDIBLY STUPID if you ask me bc, even ignoring the fact that it just has me wrong??? People change their names!! Legally!!!! They realize their gender is wrong or they get married or divorced or something! And change their name! But you can’t do that here!! Also, while I realize that most payment apps charge you to remove your money, finding out from other reviews that they didn’t used to have that feature infuriates me even more than it did when i saw the fact they were going to charge me. All in all, its a one star from me, bc I just can’t figure it out despite growing up w technology, the movement of capitalism to where every single thing you use tries to charge you infuriates me, and the fact that they LITERALLY gave me the WRONG NAME and WILL NOT let me change it.

Way to ruin a good thing.. This update is major a downgrade... seriously. I genuinely despise the layout, confusing settings and the fact that the app is so invasive I don’t feel comfortable with sharing ALL my bank account information with Google especially when I can’t even control how or where the money goes because the interface is so difficult to navigate. The developers have truly disappointed me and my fellow users. I used to rely heavily on Google Pay, but after this update I will be uninstalling and never using it again. Review Update: After Google banned me from using the old app I thought maybe I was too harsh and critical. I’ll give it another shot. WRONG OMG so terrible. I literally tried sending money for 30 MINUTES AND NOTHING WOULD WORK. I was scrolling through the 5 start reviews to see what the heck other people seen in this and so many of them were negative... with 5 starts?? I’m not sure it that’s user error or if Google is somehow behind the review ratings but this app definitely deserves a negative. I have switched over to Zelle and it’s sooooooo much better. Zelle, Paypal, Venmo, LITERALLY ANYTHING BUT GOOGLE PAY!!!! I really hope developers take this into consideration and kill this nightmare.

Google, please discontinue this. You can take your chances but for me the app is always returning an “unexpected error” when setting up a payment method. Now I can’t tip my doormen these holidays because I’m away and they sadly only take google pay. That’s one thing. Another concern is, if the developer of this app is unable catch and display exact errors, how can I trust that they’re not making other genius moves like storing my credit card information in plain text or something? The most frustrating thing is that there is absolutely no need for this terrible app to exist because the sphere is already saturated with great alternatives. Yet google is forcing this into the market and consumers are now sometimes stuck with it (because some entities adopt it and don’t accept other types of payments).

EVERYTHING ABOUT THE NEW APP IS TERRIBLE. Title says it all. I’ve been using Google Pay for years and always loved the old app. I’ve resisted upgrading to the new app for the last few months, until today, when it finally forced me to. I am a tech geek and work in IT, and even I can’t describe how much I hate this new app. It is the opposite of user friendly and not aesthetically pleasing at all. It’s loaded with all these unnecessary features and pages which cause nothing but confusion. It changed contact names in my list. It can’t even see my entire transaction history...just bits and pieces over the last year or so. Google needs to either allow us to use the old app or completely revamp this one. I’ll be using PayPal and Venmo in the meantime. Good job Google...you really screwed up.

Hahahahaha. I enjoy reading apple users who post worst comment or bad review. Why google pay? I thought…..wait….no.....i knew google stated once that google doesn't charge anything but then now customers of users are not free anymore. Congratulations google. Amen. I’m proud to be back to Apple Pay and cash app even though I don’t have banking account so I don’t have to go to the banking building nor worried about getting charged fees. Nah. Apple Pay and cash app don’t play at all as far as I know for sure I love enjoying Apple Pay/Apple Cash and cash app forever. Not PayPal, other unheard new companies. Nah. I do love google organization except for few features that are required to be paid for subscription. No thanks. That’s why I use my iCloud email forward to gmail instead so I use it as iCloud and gmail is secondary. Not back up. iCloud yes cause it doesnt need all peoples info exchanged. Just contactless payment instead of no credit card and no cash. Simple. Sorry hit google search is awesome as free forever.

I expect more from Google. I invited a friend to use this app and was embarrassed after it changed over night. No warning about that the or explanation and do complete that we couldn’t walk into it or choose if we want to use it the new way. You guys are not the only game in town you shouldn’t take your customers for granted. I feel like this was the worse roll out that you’ve ever done and that it hurts your brand to bully your base in anyway. Everyone is watching you mess this up and apps are swooping in to provide this service in a clear, direct, inclusive way for the disgruntled voices. The group of 4 star reviews are skewed because they clicked through to the rant and didn’t realize they hit the wrong star number. We are summarily floored! I hope you’re listening. I want to say good things about this app again.

Difficult to navigate and Inconvenient. Honestly, worst app I have used to date. I have never struggled so much on an app like this. It makes no sense onto why this app needs so much personal information as well. As to how young I actually am and how I grew up with technology, you could believe I can easily navigate and figure out a simple form of an application that’ll “help” manage money. That is incorrect. I, for my dear life was unable to figure out how this really works. And apparently there’s some form of payment to access my own money or send/request it? Yeah, no. I’m not doing that. There’s better apps who are trusted and safe that I can use. It also didn’t make sense to me why it’s requiring me to put my SSN? Last time I checked... this is an app. Not a bank. Not a form of credit. Why is it needed? Yeah... no.. I’m not “verifying my identity”. I wasn’t given another option besides my SSN...

So many issues. I downloaded this to participate in the reward program with some friends and I can’t say I’m impressed. From the start it’s been nothing but difficult. I have had a google account for 12 years but for whatever reason it didn’t believe I existed and made me jump through a million hoops to verify my account, which is still not verified. I did a text verification, an email verification, I took pictures of myself and sent those in, I gave them my social security number, I scanned in pictures of my drivers license, I sent them a copy of my lease to prove my address, and the list goes on. It’s just ridiculous. I think it’s great that they’re taking safety seriously but this is just absurd. I spent hours collecting all the information they wanted from me and they still don’t think I’m a legit person. I think it’s safe to say after all of that and STILL not having my account verified I’ll be sticking with Venmo and PayPal

Can’t Register Phone Number. I live in Puerto Rico (PR) we are part of USA and I'm using the Google Pay (Google Pay (old logo)) many times, when try to send money the app ask me to install this new GPay (new logo) as a early access because I can't send money. Downloaded and installed, then... I can't register because my phone number is from PR not USA. “We are part of USA” But what the heck!, people that live here in PR using Google Pay are fine without problem using Google Pay (as repeat old logo app) and by the way in the "United States: Supported payment methods" the list of banks YOU HAVE Banco Popular of Puerto Rico and im using another local in PR bank on my list of payments methods. You MUST INCLUDE Puerto Rico's area codes; 787 and 939 for the process of register correctly my account as well thousands of residents in PR and those who live as well in USA using phone numbers from PR. So you're giving a bad step for this early app for people of Puerto Rico and you strongly discriminate us. By the way too, Google recognizes us part of the USA on many services using our area codes... I have to use for emergency PayPal's service instead. Shame on you Google.

Horrible app, horrid experience. I recently tried to make a separate account for my photography business on the new google pay app which turned into a total nightmare. I attempted to make a $1.00 payment from my regular account because I’ve had problems paying people basically every time I’ve tried to make or receive a payment. I wanted my clients to have access to an alternative to cash especially with COVID rapidly spreading. Of course it did not work and in turn, my personal account was suspended for supposed fraudulent behavior for making a $1 test payment. so all my money on my account is just gone, my balance is at zero and I haven’t received a refund in over a week. Needless to say, I will not be using google pay even after my identity is verified. what a joke of an app, taking people’s money for absolutely no valid reason

False sense of security. I am extremely disappointed with this service. I’ve been trying to file a dispute for almost two months in regards to a fraudulent transaction, and due to Google Pay’s system issues, I have not been able to submit the dispute in which appears to be the only way possible, by using their APP. I’ve attempted to contact them by email, I’ve been disrespected by phone, and every time I’ve called (at this point around 7 times) I’ve been told to wait 48 hours for a resolution. As an act of desperation, I have requested to speak to a supervisor, and I’ve been told they don’t have any contact with supervisors; therefore, they were not able to assist me. I’ve been hung up on a few times, just because I’ve requested to have some kind of answer of what’s going on. In the meantime, my dispute was never filed, and I’m still waiting for them to fix their system issues. It is a real shame such powerful company has such terrible interface, and non existent customer service. I’ve searched online for information on how ti be able to contact a manager from this company, the the information is non existent as well. Only the same customer service number which is good for nothing. I even submitted a “formal grievance” about this issue, but never even received an acknowledgment from their part. As consumers, we use these type of platforms to feel a little safer while doing online transactions, but they have failed me miserably.

Can’t Buy Gas. I only got this app because a regular customer of mine only had or knew how to use Google Pay. I use many different cash apps. Almost all of them allow me to move money into my main bank without fees. Yes, most charge to instantly add to a debit card. If I can connect a bank account to Google Pay, it’s not anywhere as easy to do as the other cash apps. But my BIGGEST frustration with this app is I use this for mostly driving a customer around. I sure wish I could buy gas with it. I read all over the Internet on how to do it. The instructions are simple and clear. Just tap the “Pay” tab and scroll down to “Get Gas”. Problem is, there is hardly anything to scroll through… There are two things to pick from, food and parking. NOTHING about getting gas. This app is extremely difficult to figure, far more than it needs to be. Again, I’m only using it because I have a customer who only uses it. Apple Pay is worlds better than this app. Please! Let me buy gas with it!!!!

Worst app. Just found out about Google offers and would love to use Google pay more, but I’ve found this app to be confusing and difficult to navigate. As great as some of the Google offers are, something as simple as saving and adding the offer to your account is a process in itself. I’ve literally used this app twice and both times, I wondered to myself “did the offer go through” as there is no way to check! I’m currently waiting on customer support to check my latest transaction... added offer to my account, accessed the website through Google pay app, and made my purchase with the eligible credit card on file....after all is said and done, THERES STILL NO INDICATION OF WHETHER THE OFFER WENT THROUGH ARE NOT. How hard is it to have a notificAtion that says “sorry this offer can’t be used anymore” or a “congrats, you have successfully utilized the offer, please wait for further processing”?? Additionally, opening a chat ticket to ask for help is another hair pulling process in itself. Once this issue is resolved, this will probably be the last time I use this app, regardless of how great the offers are until all these little quality of life issues are fixed. There are too many other great apps currently available for me to have to put up with this headache.

Easy Cash to Pure Trash. This new app is one of the most aggravating apps I have ever dealt with. Please believe the 1 star reviews, these people are all correct in what’s wrong with this app. From new transfer fees to the invasion of privacy to collect and sale your data for targeted marketing attacks. The most frustrating aspect is having to force your friends to download the app as well in order to even send them money. You can’t even put in a friend’s gmail account address without first forcing them to get the app. On top of that, I don’t know where they are pulling phone numbers for contacts because the number for my sister was wrong and didn’t even match my phone’s address book. The app refused to accept her new number as the correct point-of-contact so I could never send cash. I’ve never had an app change be so infuriating. I’ve been in IT for 20+ years and am fairly tech savvy and this app was so frustrating to figure out. They buried the purpose of this app for some stupid money-making gimmicks. I can’t recommend this app at all. Just awful!

Bad product and customer service. I didn't know I used an offer by using the card I linked to Google Pay and I needed to return an item due to the quality issue. I did made another purchase on the same day that meet the offer requirement with the same card. The offer only recognize my first purchase and it can't be removed at all. First, under the offer information, there is no clear words saying, make a purchase with the card in store will activate the offer. Second, it doesn't make sense that once the offer activated, it cannot be deleted, and it can't track other transactions. I can't believe as a well-known tech company, Google made such a bad product. Even the offer in other banks can track other transactions. The customer service is worse. I asked to speak with their supervisor and they told that their supervisor would reply same as them and refused to let me talk to the supervisor. I would let people know do not use this product.

THERE IS NOW A FEE FOR INSTANT TRANSFERS TO YOUR BANK ACCOUNT. Are you kidding me? First off, the new interface is super convoluted to start. It took me a hot minute to figure out how to simply send money in the first place. Secondly, it is SO buggy. It has this “stutter” that I can’t explain, that makes it extremely annoying to use. I am running an iPhone 11 on iOS 14.3. Thirdly, and the worst part: Google Pay will now charge you a 1.5% fee for instant transfers to your bank account. This is where I draw the line. Google Pay was the best money-transfer app for so long, because I could send money to any of my family members who quickly needed it, and it would hit their bank account instantly. Or my roommate could send me his half of rent/utilities and I could pay it all outright, right then & there, because it would hit my bank account instantly. Simple. It was what set it apart from Venmo, Cash App, etc. And now it’s just the same as any other, but with an awful interface. No thanks.

Data mining garbage. Beware!. BEWARE! This app will ask to invade your privacy and obtain access to your info (and share it with third parties) at least three separate times during initial setup, including sending all your contacts to Google and recording your third part credit card payment info so you can “earn rewards.” Besides that, it only gives you the option to pay recipients and not to request money unless they have downloaded this new app, gone through the setup, and made themselves “searchable,” even if they had the old app. This new app and new setup process is clearly all just so they can have the chance to sneakily gain your “consent” to obtain and sell your confidential data. Terrible app from a now terrible company. Try any of the MANY other options for money transfer apps instead. Your bank probably already offers Zelle within its own app and it will be faster and more secure.

Truly terrible user experience!. I’ve used payment apps (Google Wallet/Pay, Paypal, Zelle, etc.) for nearly as long as they have been around. This is truly the worst update/change that I have ever seen. The UX is horrible and I am struggling to figure out equivalent functionality from the previous version. If Google’s goal was to drive users off their platform I think that they may have succeeded! For instance, am I no longer able to transfer funds directly without adding them to my Google balance first?? This is one of many frustrating changes which appear to be undocumented in a transition guide. Creating a false narrative that the product is “better” when it is actually “worse” from the user’s experience is unacceptable. Who else thinks that we should boycott this platform??!

I Hate the new update. Google Pay was so much better before. You used to be able to use multiple email addresses now you can only use one. So if you have a business and a personal email you can only use this for one email. I am frustrated because when setting up the new app I accidentally used my business email, I’m not sure how but I think an email was automatically selected for me and by the time I realized which email was there it was too late. I need to use it for a personal transaction and now I can’t. I also used to use it to send money to other accounts and I used to be able to help my mother who is not so computer savvy send money to her family members by signing into her account for her and sending what she needed sent. They also store your money in a google pay account similar to CashApp and you have to wait for days before your money is in the google pay account before you can actually send the money to your intended recipient, or you must keep money in your google pay account just sitting there for when you may need to send money to someone, but with all these things getting hacked from time to time it would not be wise to have money just sitting there. I am so frustrated and disappointed with this. Why fix something that isn’t broken?! Please change it back!!!

No longer alone in HATING Google Pay!. Seemed fine right up until they demanded my driver’s license or passport to continue using it. I wanted to transfer rent money from a personal checking account directly to my roomie’s Google Pay account and had done so prior without incident. I will NEVER give that information to an app like this, I don’t need to and can use other methods of payment and transfer like PayPal which never makes transactions difficult. I can also keep writing checks or use my bank’s transfer offerings. AliExpress tried this too, and I told them NO as well. Not going to happen, not passing around personal information so it’s ‘we’re sorry we lost that in our latest breech or ransom attack’ or for them to store on servers for whatever reasons they may invent to do so. I’ve lost respect for them and it’s going to take a LOT to gain my trust again.

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Google got greedy again. SMH. So the only reason why this app was updated it’s for you guys to start charging people per transaction. You can’t even say it was needed of development because no one ask for these extra features. So now we’re charging 1.5% per transaction so Google can get paid per transaction now. You guys were the preferred people because we honestly like the point that we were able to get our transactions the same day and for no fee. I will be working with Apple Pay because this is a joke. I would use you guys outside of Apple and other payment providers because I knew for a fact I would get my money the same day and with no delay.

Remarkably Slow. I want to love this app and I can even put up with the nonsense attempt to make it a social network BUT the payments inexplicably can take a WEEK or more to transfer. I’m still waiting a week out on $100 my wife sent me for the electrician. And the differentiating feature I liked — the ability to attach requests /payments to Gmail emails — is no longer. I’ll be going back to Venmo which seems to clear transactions in a day or so, or immediately for a small fee. If Google is serious about being a player in this space it would do them well to remember what people love about Google to begin with: speed.

Used to be the best; nothing special now.. Google Pay (the old version)has always been my absolute favorite money-transfer app. I have recommended it to everyone I know. This “update” has removed all of the advantages it had over its competitors. Previously it would transfer money directly from someone else’s bank account to mine (or vice versa) within minutes, for free. Now it holds money in a Google Pay account requiring an extra step from me. Furthermore, the money will be transferred either for a fee or in five days. All of the things that made it better than PayPal or Venmo are now erased! I see no reason to continue using it. Google Pay, you have lost an ardent fan and supporter.

🗣 Google Scam Bloatware 💸. After referrals sent out out directly to several colleagues. Zero payouts! Google has tons of profits yet is pulling a bait and switch so never refer people to this App! Google could write this App to be less than 99 megabytes, but laziness with sloth and indolence obviously took hold for this behemoth begging to be broken apart! They created a legalese out, but never tell you status, just while supplies last for payouts. Well obviously they change their terms of service unilaterally faster than you can say Kim Jung Un to cheat you from your earned referral mutual credits. None of my colleagues have received a dime nor indicated dollars from the greedy Google Plex whilst you download, jump through hoops and perhaps like me, actually have a real reason to utilize Google Pay in context, yet are prevented from rewards because of their greed to be I’ve sided like a monopoly would behave from the John D. Rockefeller handbook of Sherman Antitrust moves. 🤔 So do not refer with expectations of payouts, as these Mountain View cheaters to United States, Singapore and India have decided to be rogue on referral dollars promised with true legalized banditry!

Terrible. Google pay had a promotion to refer friends to use the app to receive $21 per person referred. It sounded too good to be true but who am I to say no to free money. At first they allowed you to refer up to 10 people but they probably rethought the idea and lowered it to 3. They changed the policy to you will receive $1-$10 and your friend $1-$5. Why is it not a set amount? The app is also so hard to navigate and was very confusing to use. It’s also so slow on the iPhone and after feeling like I was tricked into downloading this. It is not a very user friendly application and takes way too long to do anything. The gamble side of referring is also terrible. Who in their right minds would refer anyone for the possibility of earning $1?

Complete GARBAGE now. So they forced everyone into downloading this new app so they could turn it into garbage. Do they really think people use their app to send money to other people? That’s what Cash App is for. I, and the vast majority or people use this so that we can get money from one account to another, without wait times, or bank to bank barriers, and the first app did this GRACEFULLY, it was a huge tool I used to manage balances for business purposes, but now I’ll have to find some other way. Nobody is going to use this garbage app for anything now because they took something useful and easy to understand and butchered it 🤦🏾‍♂️

Do not download new Google Pay!. This app is complete night mare. I still can’t get my money from google pay account to my bank account. No customer support and no live person. It was a great app and now just disappointment. They are using third side to do transfer and make you share your information with bunch of strangers. If for some reason you change your address or phone number it’s became a problem too. You paying fee to transfer you own money and it’s takes 5(!) days to get them on your own account after share all your information! I guess my $300 make Google richer. I just simple give up and deleting this app.

Horrible Update. 1) The ratings for the old gpay and the new gpay need to be separated. The 4.7 stars is based on the old app, not the new one. 2) I used the old app to transfer funds between 2 debit cards/ bank accounts. I was able to switch between my main google account and a secondary google account I created specifically for gpay. With this update I can’t send a “friend” invite to my mobile number because google views it as the same account. I use the same mobile number on both accounts. Now, I can’t use the main feature that the old app was easily able to do. 3) My credit union is not a listed bank 4) This app states bugs were fixed , what exactly was fixed? 5) As many have stated there was no notification that we would no longer be able to use the old app. I never write reviews, but this “enhancement” was so bad that I had to write something. We should have had the option to be grandfathered into the old app and notified that starting in 2021 if you don’t upgrade now, you will automatically be instructed to install the latest version. So simple.

Complete Garbage!. Total garbage app. Have many pay apps that are out there that work beautifully. This is junk, what a complete waste of my time. A little shocked that a company like Google would actually offer this worthless app to the public. Does not give me any confidence to use this app for exchanging money. The user interface is clumsy and the manner in which you have to verify accounts seems convoluted. Already had a debit card connected to my Google account and Google never fails to charge me for paying for their storage but somehow can’t use same debit card for purchases. Stay away from this app, there are so many better apps out there for moving money.

Too many google accounts on This device???. Thanks a lot google. Bought a new phone and now it says I cannot make a google pay nor google voice. Furthermore it asks for a phone number to use and once entered it gives an error and then says you can no longer use that phone number, but the phone number has never been used! I used to use this application however I will be discontinuing service and will be sure to tell my colleagues and clients to discontinue google pay as well. Apple Pay is much easier and doesn’t lock your account for a made up reason! Make the switch!

TERRIBLE, I WOULD GIVE IT ZERO STARS. My family and I would use this app to send each other money for the bills without having to pay a transfer fee BUT HOWEVER , google has decided to force us to use this terrible , dumb app and make a lot of changes that obviously not many people agree to . i will delete this app and never use it again. not to mention , transfers take up to 5 days when you connect your bank. I will have to use a couple hundred from my savings to pay my family’s portion of the bill until the money transfers to my account . I will go back to using cashapp where there’s only a 2 day transfer .. smh google .

WARNING: read the privacy policy!!!. This new version of Google Pay uses a service called PLAID to link your bank account(s). PLAID stores — on their servers — the login credentials to your account. That’s a security nightmare and the likely reason the credit unions I bank with don’t work with PLAID. Worse, according to PLAID’s privacy statement they have full access to all banking information linked to that account, including sub-accounts, loans, credit cards interest rates, and TRANSACTION HISTORY. And they can SHARE this info. with others. When PLAID is eventually hacked there will be a ton of very detailed, very private information for sale. I want no part of this.

Very unprofessional customer service. Google provides support from poor countries such India as hard why they can’t solve your problems. I used old version app with no issues. After I installed new version over 2 weeks ago still can’t use it in normal way. At the beginning I’ve been told it’s just regular procedure. I received an email from support what my account is good and I can send and receive money but nothing worked. Then I received new emails saying my access is limited to prevent fraud. A week later they asked me to verify my identity again. I sent everything and already 4 days waiting. As soon they release my funds I will close Google pay and won’t recommended to anyone.

No assistance. Downloaded the app to make a purchase from vendor and when I realized that the vendor was a scam artist, google pay customer service refused to help me get my money back. They said that I had to take it up with vendor, who’s phone is no longer in service, so I filed a report with my sheriffs department, vendors sheriffs department, my bank, and I will be communicating with the DOJ to escalate this to a federal level. Thanks google, I had app for 1 day and got taken, and now you won’t help me. Great app, great customer service, and definitely NOT something that I will be using, recommending, or just laying down with. This is NOT over, that I promise you.

Very confusing. I prefer cash app but maybe I’m biased since I’ve had it forever. I used google pay to receive some money and was very surprised to find out that they ask for the last 4 of your social for “verification”. Then when I tried to transfer the money on my cash app card because it would be easier for me since I already had money on it they supposedly don’t allow prepaid cards which is dumb. If you already know it’s me and it’s my money, I should be able to decide what card I would like it to go on . Also, it took me a while to figure out where to go to transfer the money .

Will never use the new google pay app.. You guys honestly just had to be like all the other apps and in the process ruined a good thing. I used the old google pay app more than cash app or anything else because it was easy, simple and free, the new google pay app is none of those things, no one I know can figure out the app because there are a million steps, they charge you a fee now, because ya know apparently google isn’t making enough money as is, and the app is trash. If you guys ever go back to the old app I’ll be back, in the meantime, good luck because I’ll be going back to cash app until these issues are fixed.

SUPER FRUSTRATING. I have used the old google pay app since I was 16, my whole family did. I have been using it to transfer between my different banks. But now I can only have one account per phone number and if I even want to try and send money between my accounts, I need to move it to my “google pay”balance and then transfer that to my card I want. It was really confusing to figure out and I’m 21, I’m not someone who doesn’t know her way around a smart phone. I honestly just wish they left how the old app was and then add these new upgrades. I am no longer using google pay and I have told everyone who does to use something else cause this upgrade took all the things I like and threw them away

Ruined the old app. This new version cannot do half of what the old app could do. It does not send anything direct to your bank, it wants to be a “wallet” and hold your cash. Then you have to take another step to transfer it, which now has a fee for “instant” transfer. You also cannot use multiple accounts at all. My partner and I have been using Google Pay for years to send money back and forth for rent and bills etc, but now the new app even makes sending cash complicated. It is trying so hard to be some sort of wallet or coupon system. Like it wants to be like PayPal? Except PayPal is already PayPal and it’s much better at it. Deleting this app now, finding another service.

Scammed. There is no customer service. If you have any questions or if anything goes wrong, you’re sent to links. No one talks to you. I received an email stating I received money but I never transferred out. I just had an email saying the transaction was completed and the money was on a different account. Again I never transferred the money nor does it even show on my account history that I even received the money much less transferred it out. I don’t understand why it transferred to that card and I don’t understand why it dosnt even show on my transaction history on the app that I even received the money. This app is trash.

Don’t terminate the no fee instant debit transfers please!. I guess google is going to get rid of the old google pay app that has no fees in place of this new app which will charge 1.5% for instant debit transfers and require you give them your banking routing information for free transfers that happen in 1 to 3 days. I have a pixel phone and google fi but am looking to use zelle and go with an iphone for my next upgrade since I am anticipating the termination of the no fee google pay app. The google ecosystem is going to be less attractive for me with the changes but I guess google is known for changing and terminating products quite frequently and apple is less invasive in my personal affairs anyway.

Beware of this scam!. When you activate a cashback offer, make sure you take a screenshot before you make the purchase. If your purchase doesn’t track and try to get support help, they’ll claim that you did not activate your offer. And once the cashback offer expires, it’ll be wiped clean from the app so you can’t go back to take a screenshot to prove that you did activate the offer. Google is thinking so highly of their software and thinks that all their users are stupid enough to use their app properly, in order to wiggle their way out of their obligation to pay user the cashback when the system doesn’t work. Don’t use! Paypal never disappoints with their offers and will go above and beyond to make things right when something went wrong.

How is this better. Usually, when you replace an older app with a newer version, you improve upon the old and make it better. In no way whatsoever is this an improvement upon the old one. It is incredibly confusing to set up, will not let you send money to yourself as a way to jump funds between accounts of different banks. There is now a charge to send money??? This used to be free. The Apple Pay is free. Why would anyone use this now? At least let users still have access to the old app so you can see how few people actually use this one compared to the old one. I used to send money to people all the time via Google Pay, now it’s time to delete the old app.

Love this app UNTIL.... I absolutely LOVED Google Pay (the old app). It was easy to use and FREE! This new app is impossible to send money with as it just puts you into an endless cycle of inviting people to the app but I haven’t been able to ACTUALLY SEND MONEY with the new app! I will use the old app until it stops working and then I will STOP USING GOOGLE PAY forever!!! Unless they bring back the original app and it’s FREE once more. It was so fast and easy to send money with the old free app. It was practically instant transfers that made sending money between people so easy and convenient. Now it’s not worth the time it takes to download and setup the new app.

Don’t download the new app. Loved the old app, used it weekly/monthly. Tried the new one when they first announced the upcoming switch, but it’s no better than the rest. If anything it’s worse! Deleted it and went back to using the old app for as long as I could before they stopped letting me. I don’t want Google to be my bank, I don’t want my payment platform to be my social media! I love my local credit Union and talk to friends directly. Literally the only reason I used it was for the instant transfers/withdrawals with no fees for giving my housemates money for shared rent/bills. Idk if it changed because of some banking law I’m not familiar with, but either way there’s no more reason to use this and give Google even more info for no benefit.

Terrible app. It’s amazing how software company like google will put out something like this. After I downloaded the new google pay I made a grave mistake of deleting my old app, now I can’t use the new and supposedly better app because it failed in every way. I thought when the new and updated app was created that you will make it so it can pull information from the old one while allowing the users that’s still using the old one to be able to connect with there contacts regardless of which app they have, now I will have to go back to using cash app which I hated very much. So for the upheaval this app has caused me I can only give it one star.

Works great but sometimes do unexpected things. I am not sure if Google is aware but many times when there is an update that kicks off, my all the cards are unusable and I have to reauthorize each one of them which means we are dead if we are outside and don’t have access to all the cards. Main issue, Whenever I sign in to my other phone (I have two phones) with my same email on google pay, it kicks me out of my other phone. Lastly, I see some card are still not supported like eBay Mastercard to name one with Goggle Pay until now.

A Gross Crime against Humanity. This used to be an app (Ooohh 5 years back or so) were you could just simply send and receive money, and back then you didn’t even need to transfer it to a bank account to use the money (this would be the only time the app was a great app) next they had to go and mess it all up. You then had to have a bank account to transfer it too. Now? You MUST have a mobile number they can text registered in the country they list which is super frustrating because so many of us are US Citizens living abroad but still a LEGAL US Resident without a US number due to Cell phone carrier restrictions.

Do not use this app! Google doesn’t even know how it works!. I used to love Google Pay, but then they released their new version and it is awful. At first it was difficult to find my balance when someone paid me, then I had an issue with login, and after two weeks of back and forth emails with Google Support trying to login and access my balance, and they were asking me all sorts of technical questions and having me try various methods that didn’t work to correct the problem, I finally figured out how to solve it myself, and it was very simple! And I had asked the Support people if I should try this method earlier and they said they didn’t know! I have deleted the app and will never use it again. I am sticking with Venmo and PayPal.

Awful. Not only are the animations super jittery, the UI is convoluted and confusing. As soon as I enter the app I have no idea what I’m supposed to do. Add friends? Sure. Why can’t I just use the same contacts I used in the previous app? Why do I have to “invite” people? Why does everyone apparently have to sign up for this new app in order to use Google Pay at all? Why is it now harder to do the things Google Pay is supposed to make it so easy to do: send and receive money, and transfer that money to my bank account? I immediately switched back to the old app, and if I’m going to be forced to use this one I’ll instead be using an alternative like Apple Pay. Be better, Google.

0 stars. I loved using the Google pay app because it was super fast, easy and convenient way to transfer money. That was until I was forced to download the new app on my iPhone. What a joke! The app is not user friendly, and it takes a long time to figure out where to find your payment methods and other features. The fact that Google pay makes you pay a fee now for an instant transfer is absolutely ridiculous and I can’t use the money directly from the app or Google wallet because I have IOS. This app is trash. They want you to allow some third party to handle your bank account information, why? So my information can be breeched??! No thanks Google!

Do not like this new app.... I have used the old Google Pay app for awhile and loved it because it was easy, simple, and efficient. I tried this new one today and I absolutely hate it. The new app is not user friendly and they are trying to be like Cash App. Previously the money sent to me went in to my bank but now it goes to a Google Pay balance that I have to transfer to my bank. If I want an instant transfer I must pay a fee or else wait 5 days for free. Also every time I click on something a screen pops up for me to enter my phone’s passcode to unlock Google Pay. This is so annoying!!! As I said before I loved the old app!! If it’s not broke don’t fix it! They have ruined Google Pay and I won’t be using it anymore...

This is the WORST update. I absolutely loved google pay. It was INSTANT transfer. Free. It made paying other people so so easy without having to deal with a transfer fee. Used it for the last 3 years. This was great for paying for rent in my situation. I got the notification to get the new app and not only did I lose all my contacts that I had from the previous app, it now doesn’t seem to do instant transfer. I went to send money this morning using it and it said it’ll be SENT in 1-5 business days. Seriously??? I didn’t even get a warning of it taking that long and there’s no way to cancel it. Very unhappy. I guess I’ll go back to using Venmo or Apple Cash again and deal with the fee.

All of my passes from the old Google pay app never transferred over to the new app.. I had to consult customer service because all of my passes never came through from the old app. I couldn’t even see my own bank card anywhere. Everything but my contacts went missing on the app. Not even customer service could help me, as if they had no idea what I was talking about when I mentioned “passes.” I’ve tried multiple times to figure out how to find my missing info but the options are so limited. I prefer the old Google pay app and I’m not looking forward to having it removed in April just because the new Google pay version will be taking over.

Switching to literally any other app. This updated app is as everyone else is saying. Awful. It had no issues before. Easy to navigate and send money. No fees. Now it took me forever to figure out how to send money to someone I send money too several times a month. It also charges a fee to instantly get the money when it didn’t before or you can log Into your bank account with your online banking credentials which I refuse to do and you can get the money a week later. No thanks. This used to be the best payment app I would tell everyone to use and now the worst and wouldn’t recommend it to my worst enemy.

Got rid of the things I liked and added everything I've been avoiding in other apps. I started using Google Wallet in ~2015. It was my favorite money app because it was simple, instant, free, and let's be real, google had our credit cards anyway. This new Google pay ruins everything I liked about the original app. Instant transfers aren't free anymore, they've added an excessive number of features that I never wanted, it's got a social media/promotional component I've been avoiding in other apps, the entire app is convoluted and more difficult to navigate with all new crap, and the privacy settings are far more complicated because they added a bunch of ways for Google to access our private info in order to enable those features I never wanted. 0/10 do not recommend

Money transfer fee, downgrade from old app. The biggest issue is the new fee to transfer money from your Google Pay account to your debit card/bank. Whenever someone would send me money with the old app, it went directly into my bank account, now I have to manually transfer it and have a portion of that money taken by Google. As if that weren’t bad enough, the new app is clunky compared to the old. There are now extra steps involved for things that could be done in one or two taps previously. The new app is also very confusing. Furthermore, the new app isn’t optimized for tablets, only phones. All in all, this is a big step backwards in every way.

Pointless. Everything works just fine, but there seems to be no real features that drive me to use this. I keep seeing the add where it imports receipts and tracks spending, but find no way to do that in the app. There is no real analytics on your spending, no receipts, just how much you paid and what business it was to, but my banks app can do that fine. It seems like it’s just venmo, but because no one I know uses google pay over venmo, it truly is a useless app. I know google makes great useful products, but this just feels like a useless app. It would be nice if it tracked spending, allowed for budgeting, had analytics on spending, allowed you to search through past transactions, etc.

Absolutely unacceptable. After being required to download this new app. I asked my mom to send me $300. We set up this app on both our phones. She sends me $300 and it goes directly into my “google balance.” Since they now charge a 1.5% fee to transfer to bank via debit, I decided to send the money back, add her bank account and deposit it using the “up to 5 days” option (Free) Turns out the $300 I sent back were TAKEN FROM MY DEBIT CARD and not the GOOGLE BALANCE. WAIT! It gets better, in order for you to use the google balance, you will need to add your SSN address name and bday! Frustrated, I added my info and sent the extra $300 to my mom so she could give me cash instead. They really screwed it up and made the entire process overly complicated. We will NOT be using google pay and will immediately uninstall the app from my phone and my moms. Thank you google for the last few years. Tonight is our last night using you. ✌️

They pretty much robbed me. So I my friend asked $10 for an Uber ride which he did not have so I could’ve paid him a different way but I tho thought I give google pay a chance and so I gave him the ten dollars and then I figured out there’s a way to earn free money on the app so me and my friend did the free money thing and I earned $20 but I still had to put in $10 so then my friend was able to cash out his money no problem and for some reason I couldn’t and apparently I need to verify my account in which my friend did not have to do and so I tried to verify but I needed a drivers license and I’m still in my teens so I don’t have one so I pretty much just have money in my account which I can literally put into google pay but can take out

Don’t use this app. Ok it’s super buggy and way harder to navigate than the original app. Liked the old Google pay so much better. It was easy to pay others and transfer money to my bank. And somehow since the new app update, my account has suddenly switched to a business account? So now I can’t transfer money into my bank account without a company ID that I don’t even have. So now I have to call so someone can manually change it to a personal account so I can get my money into my bank account. Such a pain. You’re just better off using Venmo or Cash app or something like that. Not worth the hassle.

Not good at all.. I used this app to purchase a subscription of Disney+ for my daughter. I added $10 to be put into Google Pay. The next day, $10 was deducted from my bank account. However the funds were not available in Google Pay until 4 days later. I then decided to transfer the $10 back to my bank account which will now take a additional 1-5 days to transfer. So, I ask myself....is 10 days normal for transfers? Is even 5 days normal? The answer is NO. If you are in no rush to send and or receive money, than this app is for you. Also, you are charged 1.5% of the money you are sending to a debit or credit card. The app has been removed from my phone.

Very laggy, less intuitive interface. In keeping with their flagrant disregard for the principle of “if it ain’t broke, don’t fix it,” Google sprung this new app on us a few months ago. I’m not a big fan. It still works for me in the sense that it sends money to people, but it’s a confusing mess to find info like prior payments, nor is there the useful function to duplicate a payment. On top of all that, the app itself is incredibly laggy. Transitions between menus are choppy, animations are choppy, and this is on a new iPhone 12. I’d expect that from a freshman programming student, not one of the biggest tech companies in the world.

If it isn’t broken don’t fix it !!!!!. LOVED THE OLD GOOGLE PAY. It was perfect for what me and my family and friends needed. In paying and receiving money. It did it fast and with out charging us. It was Exactly what we needed it was perfect until it wouldn’t let me send money to pay someone It wouldn’t let me and sent me to this app and told me to download. I loved google pay so I trusted this would be great. But no. ! I sent a person money and it charged. The other google pay didn’t ! And the person wasn’t able to get the full amount with out taking money out of what I sent to him ! None of us will be using this app. Again. Will be removing my info and deleting. Really wish y’all would have left things alone. If I could give it a lower rating I would !

New Version Is Horrible. The old Google Pay used to be amazing, I used it all the time. I wish I could say the same for the new version. First of all, I don’t have, or want to have, a passcode on my phone. However to use the new version of this app, you’re required to do so. Whenever I want to use the app I have to go to settings & turn a passcode on, go back to the app to send money, then go back to settings to turn the passcode off. My second issue, is that they now charge a fee for instant withdrawals to a debit card. If they kept it free, I might have been willing to deal with the passcode inconvenience, but, since they didn’t, I’ll just stick with Venmo or Cash App from now on.

Download the new Google pay. Now , this payment app will be #1! Google pay was my favorite to start with until in the last few months it just stopped working completely , but then I noticed this gem in the App Store - I’m not sure if it’s just updated or a whole new app but you need it in your life ! It’s got everything! Referalls and ive already gotten my $5 for the first payment I ever made - it gives rewards , cash back , etc - it’s basically like any other awesome Google app but for payments !

Was great, now it’s terrible.. Google pay had an older app that was entirely functional and did everything I needed it to. The new app used a service called Plaid to link with your bank, which is being sued by my bank for “attempting to mislead customers”. I’m not a legal expert, I don’t know which side is right, all I know is I can’t transfer my funds because of this fight, and I can’t spend the money stuck in my account because all my friends stopped using google pay because of this new app too. So thanks for taking another good product and running it into the ground Google. Get rid of Plaid or add more options and maybe your app will be useable again.

Extremely frustrating!. Honestly. I HATE the new app! Everything was so much easier on the old app and now all of sudden fees are added, it’s take WAY too long to add your card details and then you HAVE to add your bank account too! the money goes to your “google balance” and if you want or need it at that moment, you’ll have a fee! why i do need to pay YOU to get MY MONEY. I genuinely don’t like the “changes” and became so frustrated, i recently got rid of the app and started using another service. I wish everyone would stop trying to be like other services and stick to what the users actually like. You companies are always trying to find a way to earn an extra dollar out of people and it’s sad. Won’t be using the service anymore.

Unnecessary evolution. It feels like forcing people onto a new app just for the sake of change. In my opinion, this new app is more confusing and less usable than the previous. It’s not very clear to find out where to go to transfer money, view your balance, etc. Also there’s no way to quickly repeat a transaction. I request monthly payments from family members. In the previous app there was a “request again” option. Not anymore. If you’re going to force everyone to switch to a new app, please at least make it a better experience.

Will never use again. I used the old version google pay with no problems. I sent money and received money with no problem and it only took a day. However I downloaded the new app and it has been 22 days since I sent money and the person I sent it to hasn’t received it!! I have emailed and looked everywhere to call support. Finally I was able to chat with support and they called me. The tech support person couldn’t believe how long it’s been and said processing. She said that they would put my case on top priority and it would be resolved in 48 hours. It has been six days since and the transaction still says processing. I should have gotten an email by now as well. I do not recommend using google pay. I will never use it again.

Worst payment app I have ever TRIED to use. It’s interface is confusing and not user friendly. Made me enter my debit card into. Ok. Bank routing info. Ok. My last 4 SSN. Still can’t accept payment. Makes me enter my full social which makes me cringe. Still can’t Accept the money in my account. Now I’m waiting for this person to resend my money via check since they don’t have zelle or Apple Pay or Venmo or cash app or PayPal. And for some bizarre reason only have google pay. By far the worst of all the payment apps I have ever encountered I just lost almost 2 hours of my life that I will never get back trying to set up, verify, and deal with customer support. Not an understatement to say this app was truly worthless to me