Aeromexico App Reviews

VERSION
1.20.3
SCORE
4.7
TOTAL RATINGS
54,960
PRICE
Free

Aeromexico App Description & Overview

What is aeromexico app? Our new app has your travel needs covered
Download and check out all the new features!

Book
We’ve updated our design with you in mind. Book your flights faster and easier using your Aeromexico profile.

Home Screen
Find everything for your next adventure: great deals for the best destinations.

Check-in
Flight departing soon? Check-in and grab your digital boarding pass to skip the line.

My Trips
Take control of your traveling! Review your itinerary and personalize your booking with additional services.

Status
Check flight status in real time.

Profile
Your Aeromexico profile keeps important information for personalizing your travel experience.

Notifications
Turn on notifications to receive regular promotions and updates on your flight status.

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App Name Aeromexico
Category Travel
Published
Updated 16 February 2024, Friday
File Size 152.4 MB

Aeromexico Comments & Reviews 2024

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App almost never works. I fly with Aeromexico quite often. The app never lets me do my checkin. No matter if it’s a national or international flight. Always get a message that an error occurred. The same when I want to modify something. I have to checkin via the computer and the boarding pass to my email as the view boarding pass also doesn’t work. What’s the point of the app if I cannot do anything via my phone.

Worst check-in user experience. The app is extremely slow and takes a long time to load. It makes no difference if I have fast internet. I also had issues checking in and gaining access to my boarding pass after I checked in. I originally paid for a seat, but when I checked in, it said I didn't have one yet and would be randomly seated at the airport. This was frustrating, and I would not recommend either the airline or the app.

Worst app!!. This app and this company are horrible.. The times this app has failed is countless!! I had to delete it and restart it and I was unable to access my password without going to the web page. The reward system is horrible and I accidentally entered my name wrong and it took TWO years to fix my name.. it’s the worst!!

can’t tell if it’s a worthless, nonfunctional app or. …if it’s just a reflection of a evil, criminal organization, which will steal your baggage payments, flights, and entire payment, and seems to spend all its energy trying to. NO, you can’t check in, find your gate or do anything using this app, although it says you can. Chat tells you to wait but never answers. I tried to verify my email about 20 times, it never took. Delightful.

App keeps crashing day before my flight. The app has worked just fine since I booked my flight but when I went to check in this morning, it kept crashing and is still crashing hours later, forcing me to check in online. While I don’t mind checking in online, I’d prefer if the app worked on my travel days, and having an app makes it much easier to check flight status. Please fix this issue!

My trips. App will not load home page nor my trips. Just shows buffering. I can check my flight info thought just nothing else

About time!!!. About time AeroMexico has decided to actually create an app where you can book, and check your Club Premier account and check in. Basically it took like 4 years, but they’re there finally, now let’s just hope the app doesn’t crash! Lastly, I just want to say thanks for finally creating something that works! :)

App not functioning. You can’t open my Trips nor Inicio … I’m trying to get my boarding passes but can’t access this tab. I have updated the latest version and still not being able to open them.

Years behind. I’m surprised to see so many good reviews of this app. It’s illogical and has only basic features. Check your points status beyond what you have accumulated (not how) requires additional log ins without using face lD. I don’t keep that information handy. Changing seats seems to be limited. United has been doing theses things plus more (bag status, update list, flight status, boarding pass from launch screen, etc) for a long time. AM, if these things exist in your app, make them easier. It’s time to catch up.

Forced updates on data. I sure wish it would give the option of updating when convenient. I used it to check out a trip, and when I tried to get back in after two minutes, I couldn’t do anything without updating. There should be an option to keep using it for at least a day until you can find wifi to update instead of forcing me to use my limited data to update.

The worse check in user experience. It seems like check in is going to be a breeze until you get to seat selection. You can't see which other seats are available and if you try to change your seat, it gets stuck. If you manage to make it to the end, it gets permanently stuck processing your check-inrequest. Terrible user experience (their website is even worse!). You simply CAN'T check in.

Cant scroll screen down. I just dowloaded the app, its asks for password/accnt number andpassword. Below it says create an account, but as soon as you untug your finger from scrolling down, the screen goes back up to email/password. I cant scroll down to create account.

Bare minimum functionality. The app barely works. If you manage to get your boarding pass to display TAKE A SCREENSHOT! The app randomly removes my trips from my itinerary and when I re-enter the info, half the time I cannot pull up my boarding pass. I’ve also experienced issues with the app displaying the wrong gate, thankfully in a small airport but could have missed my flight if there was some distance between what the app told me and where the plane actually was.

Wow, Super User-Friendly!!. This app works extremely fine!! Super intuitive, I think Aeromexico invested a good money with their Development Team. Every single transaction is super easy, no problems at all. Keep doing this Aeromexico 👏🏼

App glitches and loops around forever. The app is super slow, and glitches out every minute. It never shows me what is missing or what is wrong and just loops around while I spend hours trying to check in. Turns out going to the airport everyone had this problem and no one was able to check in via the app. The flight seats are comfortable though. Aeromexico NEEDS to reinvest in their business, and hire competent engineers to make the app easier and more user friendly. It is 2023 for Christ sake not 2001.

Basically Nonfunctional. The app really isn’t useable. Several of the tabs just don’t work. It will never accept that you verified your email. Seems like there’s a glitch with dates, so sometimes it shows flights already taken and won’t show upcoming. Printed me a boarding pass that said flight boarded ten minutes after departure. Seems like developers haven’t worked on or tested anything. I can’t imagine anyone actually needing the limited functionality that does work. Had to use the site to do anything, so really it was just taking up space on the phone.

Top service always. Aeromexico agents always go the extra mile for me. When facing issues with my documents they pushed the system to find a solution. With better service, better planes and confortable seatings, you can’t go wrong glying them.

Shows wrong information sometimes. I don’t know if this was the app’s problem or what, but it was showing me the wrong gate of one flight and almost missed it because of that. I didn’t want to use the app for the next flight in case it did the same, so I just looked for the screens at the airport. It also didn’t let me check-in for a flight to the USA because I’m not a citizen nor a tourist, there was not option for permanent residents. I had to check-in at the airport which is a waste of time when you have a short layover. It doesn’t let you choose the option for “cónyuge” because of the accent mark which doesn’t make sense since it’s already pre-set.

Great app and airline. I have been flying with Aeromexico for almost 20 years now and I consider it to be Mexico’s best airline. Love their revamped app, it makes it easy to find your flight and add it to your account. Also the check in process with this app is fast.

Not easy no navigate. Nor easy to cancel or make changes to flight. This app is designed to sell you upgrades which is fine but it definitely has some bugs. It freezes, makes you restart the whole process again and again. The website is even worse. I love Aeroméxico flights but their tech side is definitely the worst.

Terrible check in Experience with web and mobile apps. Web version just simply won’t pull up in Safari on iPhone. Tried using the mobile app to simply check in, filled out two passenger’s information (DOB, email, phone #, passport info, emergency contact, etc - all required fields) twice and both times I received an error message with no explanation and all information was erased.

Slow app that doesn’t let you check in. I downloaded the app because I kept getting the same error using a browser while trying to check into my flight. The error message had absolutely no information so there was no way to know what the problem was or any way to reference. I was not allowed to board my flight because I checked in last, due to my inability to check-in online or using the app. I was booted from my flight even after paying extra to reserve my seat. If you’re downloading this app to check in, save your time and data.

Lowest quality flight app ever. I can’t believe this app made it through apple’s checks. It crashed literally 10 times in a row when i downloaded it. Finally got it working, then can not check in! It sits there with a greyed out continue button saying “fill out everything for current passenger”, when I have green ticks everywhere and everything is filled out. Literally less than useless since i have wasted 30 mins trying to check in.

Issues When Traveling from USA. The app is great when traveling within Mexico or from Mexico, but the alliance with Delta for flights in the US makes it impossible to do anything with your flight. No way to see the seating chart, see the upgrade list, or manage anything about the reservation. It directs you to Delta’s app, who then directs you to the airport or gives a message saying “oops.”

App has tons of issues!. Worst airline app I’ve used: - it does not save your info so every time I have a new trip I have to enter the info (e.g. contact phone) - the passport scanning function does not work at all (why even offer it in the app?) - it does not let me register for a flight (after I fill all my info, all green check marks, it does not let me continue) - it does not provide online passes (at least internationally from US to Mexico) - it sends you a pdf that you have to print!! - it does not let me continue filling my info if the passport is less than full 6 months of validity (though in my flight yesterday it let me fill all the info and register) I generally don’t write app reviews but this time the app is so badly written that I had to.

Impossible to use. iOS 15 iPhone 13 pro: App crashes constantly checkin Changes seats for no reason on revisiting Purchased a bag, my credit card was charged, then it has me registered as 0 bags again and asked me to pay again (which would have charged me again had I done it) Pop up appears that makes user Abandon the checkin flow and makes you restart Inconsistent data entry (and re entry) Super slow (website is 20x faster??) Sometimes end up on blank page and have to abandon checkin and start over Took me 20 mins before I decided to just use mobile web which was functional at least Worst airline (and maybe In general worst) app experience I’ve ever seen as an extremely frequent global and domestic traveller and iOS app developer Log those defect tickets above…

Excellent app! So easy!. I got to start saying that By far the best airline in service and courtesy in North America , please never go away!! The app is so easy to use for all the booking needs! And please please go back to the free documented baggage !! Thank you aeromexico!

HORRIBLE. This app is an absolute disaster. Couldn’t retrieve my trip after booking through a third party. Had to jump through circles just to select the seat. Received error message after error message after error message. Received countless “error, please call the call center” messages just navigating the app. Things that are so simple to do on other major airlines apps is an impossible task on this app. Absolutely horrendous, glitchy, inconsistent bit of tech

BEST UPGRADE!. I saw several bad reviews, I wasn’t confident that I would be "successful" using the app, but I liked it a lot! Really organized, and I was able to book my seats 3 months in advance without paying nothing extra ♥️

App gave me faulty boarding pass. This app gave me a boarding pass that didn’t work and couldn’t get me through tsa. Because of how long it took to get through the tsa line, I missed my flight because of this problem. I’m trying to get in touch from the airline but no one is getting back to me. If you must fly Aeromexico, make sure you get a paper boarding pass otherwise you may miss your flight like I did.

Disgraceful behavior from the staff in Mexico. We have a trip from Miami - Mexico - Mexico - Santiago. With the transfer in Mexico. We were paid in Miami full price for overweight of our luggage. Especially before we were clarifying this question with the representative manager of AeroMexico, and she wrote on our boarding passes that the all luggage were paid for overweight until Santiago (Chile). But staff in Mexico wanna enforce us pay again. In their website nothing common with that. Representative manager avoid to talk with us. Ridiculous. I will delete application of AeroMexico from my phone and never use this airlines again. Thanks, but enough! And in this pandemic situation they do not care about their reputation, when market is on the bottom... we will see Reputation is everything!

Worst airline app ever. I have never used a worse airline app. Their system is down almost every day. Constantly I can’t log in. Every time I try to manage my flight the app crashes. You can’t log in using your email address. I always have to look for my account number to log in. It’s ridiculous. Finally I get checked in for my flight and can’t use electronic check in in Denver. So I printed my ticket from my computer then took a picture of it and used that for everything. So stupid.

Not good. This upgraded app is not working well. I’ve been trying to add a trip, check in and administer a trip to no avail. Keep showing an error message instructing me to contact the Call Center. I did and was a waste of time as they said that everything with my trip is ok and that I have to go to the counter to deal with it.

The app has a problem that does not display boarding tickets. While a layover in Mexico City I had my boarding tickets in the app, but the app stopped showing the second ticket so I could not go through connecting flights. I had to step outside and print my ticket and go through security checkpoint for a second time. Also the app, could not connect to Apple Wallet. Therefore I was not able to send my boarding tickets there. Overall, I like Aeromexico, but this time I have to say the app needs improvement, come on guys, having a boarding ticket is a basic user scenario.

Garbage app. We had payed for two adult tickets with No baggage below, IK the app when we had our first flight it showed our boarding tickets to get on ,all going good until we had to transfer to our second flight to reach our destination but when we open the app the show the boarding tickets it didn’t show us and they made us buy two more tickets.

Impossible to make a payment. The app has been disfuncional for many years. I am a Platinum member at Aeromexico and have never been able to use the app to purchase a ticket, you go through the whole reservation process and it always fails at the end. Very frustrating !!!! Takes you back to the beginning to redo the whole reservation only to fail at payment again. Even with they new attempted fix with Click to Pay. Incredible that an airline is unable to get a simple payment right.

Total price upfront. I love using this app, perhaps I love Aeromexico in general. Thumbs up for Aeromexico flights; although when I go to booking all it’s fine yet it’s a big window to keep improving the app but something I would love to see is the preference that once my round trip is selected, is to see the total amount, then go to the information for the traveler. Other than that is a good app.

Slow, unreliable. This is the worst app in the industry. It is slow, often times it hangs up, functions don’t work. For example on this flight the link to download CBX pass wouldn’t work. Then one hour later it worked. I always download my boarding pass before the airport because once at the airport the app hangs and I can’t show the pass.

Non functional app with lots of errors. You would think that Aeromexico would have a functional app with the crazy fare price that they charge but no, the app is horrible. I couldn’t book my flight on the app, I had to do it all through the website. I tried to at least check in through the app and not even that works. I kept getting an error message every time I tried to go to the next screen. I made an account when booking my flight on the website, and the app doesn’t even let me sign in to my account. What’s the point of the app? Don’t bother using the app, just use the website.

Most glitchy travel app ever. Love the airline. Have never had one bad trip with them. The app however is by far the worst in glitching. You’ll have all info filled out but it won’t allow you to progress. You have to re-verify your email multiple times and then it’s still not sure it’s you so hey just verify again. Trying to check in? Forget about it. It will encounter an error every dang time. I’m trying for the fourth time to check in fingers crossed. Thankfully I’m home and can print out a boarding pass if needed but tbh the website isn’t much better. Come on Aeroméxico you can do better to service customers.

Fundamental flaws and no attention to detail. This app has fundamental flaws and doesn’t consider use cases for many of its frequent passengers. Every time I fly back to Mexico I cannot do my online check-in because by I am not a Mexican citizen, and despite having my permanent residence, I’m always being asked to check-in at the airport. I should be able to store and save my passport and resident card information directly on my profile so I can check-in online. Or if not, there should always be a step where I can scan my resident card after scanning my passport. Additionally, the lack of attention to detail is surprising. For example, when you are asked to enter your contact information, there is a dropdown menu with pre-selected options of the relationship of the contact: (spouse, father, etc.) …. Well, in Spanish, when you select “Cónyuge” from the drop down Menu, the app automatically blocks you from moving forward because an error message appears saying that you cannot enter special characters (referring to the accent on the “o”). I DID NOT enter the special character myself but it is already pre-set BY Aeromexico. 🤦🏻‍♂️ These app is way behind vs other major airlines in the world and it is very frustrating to use. I do NOT recommend downloading.

App is pointless. I have taken 4 Aeromexico flights and I’ve not been able to check-in on the app or the website for any of these flights. Tomorrow I have a 7am flight and since I can’t check-in early, I have to arrive at the airport 3 hours in advance rather than 2. The app is pointless. I can’t upload my travel docs, I can’t edit my traveler info. It just always has an error message. And now that I have to leave the apt at 3am for a 7am flight, this will also be the last time I fly with Aeromexico.

Updated app not functioning. Never had issues before. Forced update yesterday and now not able to check in or get boarding passes. Doesn’t work on iPhone XR or 13 Pro. 13 Pro I can’t even log in with correct credentials. On XR I can log in, but I can’t get past the first screen even after entering all required and optional information.

Inconsistent products. I flew from GDL to ORD. I was told that I was on the list for upgrade to Premiere. Turns out there was NO premiere. It was all Turist class. The inflight experience was inconsistent without AVOD entertainment, no dutyfree shopping, no premiere class. I was very unhappy with how old and subpar that aircraft was. I think if there are markets that deserve an intro or different level of product, then there should be certain minimum standards, offer the plus seating, duty free should be standard on all international flights. Seat Back entertainment!! Who doesnt have it in 2019, WIFI! None of that was offered. I am not looking forward to flying home on the same old and tired plane. William Rodriguez Gold Medallion/elite Plus

No information. I’m traveling to America, so perhaps AeroMexico is a bit more forgiving for domestic travel. I tried checking in for my flight from Cancun to the United States and I simply could not check in. I called the customer service rep, who was very kind, who explained the website doesn’t work well and I have to check in at the airport. That’s fine, but nowhere could i find the hours of the aeromexico service desk at Cancun airport. I can’t risk missing a flight so I’m sitting in the entrance waiting until 3:30 AM when they open (told to me by another passenger waiting). I just want some basic information, but that seems to be impossible for AeroMexico to provide… never again

Crashes a lot. For some unknown reason the app crashes a lot. Also, I couldn’t get my e-passes from Delta because my first flight was with Aeromexico. Weird and confusing because on my way to Mexico my flight started with delta and ended with Aeromexico. When the app crashes, I have so sign in again and it doesn’t recognize my password. I have to enter it a few times to make it work. Fix the app people! Make sure that Delta boarding passes are able to be downloaded on your app as well.

El peor servicio para clientes. I recently flew Aeromexico from California to Colombia and the experience was dreadful. The airline has no concept of customer service. Beginning with a woman at the check in counter who insisted that my carry on was too heavy. It weighed 14kg, and their website said 15kg is acceptable. She insisted that the limit is 10kg. Then, she snatched it away without allowing me to attach an address tag. Her entire attitude was that phony superficial politeness underscored by aggression. Flight attendants didn’t greet passengers upon boarding. Food was awful. No dinner even offered on the 2nd leg of the flight, even though it took off at 5pm. But the WORST is that I contracted Covid from two idiots sitting next to me, who both were unmasked and talking nonstop the entire flight. Not one flight attendant said a word to them, not once, despite repeated automated announcements that masks were required. After this experience I will never use this horrible airline again.

Horrible App. I am writing this review because Ive have been waiting patiently for a fix of this problem but it just doesn’t come. When I try to put my club premier account it does the same thing and always says there is connection right now please try later. This also happens with the website in English but the funny thing is that it never happens with the spanish one. Please fix because I would like to use this app. After three updates and still not working!!! 🤦‍♂️🤨😞

Terrible App and check in experience. App was good for a few days. Then auto close whenever i click on it. Couldn't check in at the app, online at the website, at the kiosk, and check in line was still closed and i am 3 hours away from my flight. Yes it's 3 hours but i need to check in all my luggage pass security Then look for correct gate in foreign language. When i asked When check in will be open the person replied he doing speak English.... Dont wanna fly AeroMexico again in the future if possible. I was in Peru.

Fix your app and processes. The last 2 times I used the app it has not worked properly. It shouldn’t be that difficult to upgrade or check bags. Sending me to all these different screens I don’t need to make a transaction. An app is supposed to make thing easier and more streamlined instead of going to the website.

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app doesn’t work. if there was no app, i wouldn’t waste time trying to use it

Check in on the app. Unfortunately is not as easy to check in as others airlines apps!! I’m been putting all the requirements to check in and it’s comes as in go to the counter??!! Anyways I hope the app improves in the near future.

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Wonderful. The only dependable

Hot garbage. Spp doesn’t render properly on iphone 12, then crashes repeatedly Nothing more than a browser to the Aeromexico site within an app, another violation ofcapple TOD. reported to apple as non functioning/improperly functioning / non tos compliant app for removal from app store.

Bad performance. Crashes a lot

Good One. It’s easy to use

Easy to use app. Great app easy to use and book a trip and check ins. The only things that would be nice if they had an option for flex dates when looking to book a trip so you can see all the available date to fly

Customer service by phone. I called March 4 at nighttime.Aeroméxico changed my flight and my connection was not the best, I was not happy . Juan was my customer service rep. He fix the problem .He is very pleasant, he listens, and he is an excellent problem solver. Kuddos to Juan.

Not user friendly. Unless you have data this app is not good for iPhones I have installed it twice now can not access “continue as guest” and when u need your boarding pass it won’t let you unless you use data or have wifi and connecting to wifi at the airports is most difficult . Aeromexico you should make it so you can access your boarding passes on a file in the app :(

Bon service. Nous avons toujours un très bon service

Very sketchy. Be careful purchasing through the app. I was quoted one price and changed another. Of course, Aeromexico insisted I pay a (higher) price not listed in its app.

Easy traveling. Third time using Aeromexico and this app , Love it makes it easy to follow and modify if needed

Poor app, unreliable. Lots of freezing. Unclear about my late flight. Bad service, bad airline.

App update. I was forced to update my app right before boarding my flight and now it won’t open and can’t access my boarding pass, worst update and timing ever!

It doesnt work in iOS 16.3.1. This app forces the user to update the app. It doenst open if you are in any previous version. However, after the update, if you are in iOS 16.3.1 the app crushes every time you open it. Please optimize the app for the new versions of iOS.

No Apple Wallet and no Mexico City Lounges!. I recently had to change to Visa Airport Companion because my Visa card no longer supports Priority Pass. This card doesn’t even allow lounge access in Mexico City! (Priority Pass does.) So ridiculous! What good is it? A giant airport in a major world city, with two terminals, and yet no access to their lounges.

Won’t open. New update doesn’t open

So many bugs…. Wanted to do my check-in, but the app tells my country of residence is wrong and it won’t let me change it. The experience on web was worst. I will have no choice but to ask an employee at the airport to do it for me. What a waste of time.

Postal Code. I was unable to enter my credit card information due to the Canadian Postal Code versus the United States Zip code.

App crashing. It’s been 3-4 days now I can’t open the app bc it keeps crashing since the update

App keep crashing since dec2. App keep crashing since dec02 2021. But surprisingly it delivers notifications. Hope can be rectified. App is very helpful. App keep crashing!! After new update on Friday March 03 2023

Bon service. Aimerait beaucoup vol direct , Montréal/Acapulco pour 2020, plusieurs Québecois en profiteraient

App and website having issues since Dec. Can’t process payments or manage booking.

Terrible Don’t waste your time. Doesn’t work. Impossible to sign up as Premium Member. Unknown App Error message?

Terrible. Terrible app

Best air line. To fly to Mexico this is the best air line. I flew 15 times with in the last year. Most of my flights were airomexico

?. App crashes, won’t open

Waste of an hour. Downloaded the app, wrote in all my information TWICE and “an error occurred “ and so I will fly another airline.

Useless and misleading. The app crashes on launch if you logged in previously. Literally, if you want to use the app you need to delete and install it again every time. Further, it does not let select seats — suggests to call the site administrator, as if it helps. In 4 out of 4 occasions it gave invalid boarding passes. This is the first airline ever decorated by such achievement in my life. Overall: not recommended, use the site directly.

Functional. Sometimes it does not seem to record reservation made online with other computer or phone? Once in, great to navigate

Complicado. Increíble como captaron un concepto tan fácil de check in, y lo complicaron tanto con esta aplicación.

Very pleased. The check in was easy to follow and complete

Refund scam!!!!. This company’s customer service is a scam. There’s absolutely no customer support when it comes to a one sided email system, you can write them but they never write you back. I’ve been waiting for my refund for a year and a half and I’ve received nothing. I did everything they ask as far as protocols to receive my refund. They even sent me a receipt saying they were returning my money within 20-25 business days but I received nothing after waiting anther 6 weeks. Be careful this company will steal your money for a service you never used and not give it back to you. Total scam!!!!!!

Parfait mais devrait permettre le français. Svp

Garbage. This app is terrible. It had defaulted me to a points plan from another airline, wont allow me to change the input and as such I can’t check in. Heading on a 3 hour drive not knowing if I’ll have a seat. The worst.

Phil. In a word, digraceful! Beginning with this app. It doesn’t function, properly. It is designed for a computer not a cell phone. And a such it is not readable. I removed and re-installed it again. But to no avail. It is still garbage. If this is the customer service, what is the aircraft maintenance like?

No options for Canada. Only options are USA (bills you in USD), or Europe (bills you in EUR). It also doesn’t show your existing reservations correctly. I already have assigned seats for my flights but the app shows that I have no seat assigned!

Booking. It’s a nice app but unable to book seats on any of our flights on the app but the app on the computer is even worse time. It’s seriously need some upgrades they lose money when people aren’t allowed to book seats and pay for them

When will you have the Canadian currency on the app?. There is no way to do a search other than US dollars or Euro currency on this app. When a great amount of the person flying to Mexico are either english or French Canadian. Gracias!

Worst app I’ve seen. This is the worse app I’ve seen in a while. The app won’t update when you check in at counter and won’t show your seats even tho you choose them months ago. Do not download this crappy app as it will make you life a living nightmare.

Good airline, bad App. The app needs a lot of work. Lags a lot, many options are broken, pages won’t load, check-in works 1/5. If you’re going to make an app, please do it right…

Bad experience !. I don’t know if there is anyone who speak English have ever tried this app. It doesn’t allow users to check language option. Bad app !!!

Très utile.. Mais impossible de modifier les données personnelles, notamment le pays et impossible d’y sauvegarder le numéro de passeport.

The app overcharged me. The app charged me for a seat upgrade then crashed and then gave me the same seat as before. The support staff wanted me to pay twice for the upgrade, and refused to offer a refund. I will need to get Mastercard to do a chargeback.

YYZ to MZT. I’ve flown AeroMexico on 12 separate occasions By far, my favorite airline to fly Safety is Paramount Customer Service is great I’ve always had a great experience Nothing can be perfect but they guys try very hard to reach perfection Thank You AeroMexico

Wow. Très ravie

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New password. After talking to a long number of Aeromexico employees, no one has been able to help me change my password!

Very convenient. I downloaded the app to have everything handy for my trip today. I have all the info, I checked in and now have my boarding passes ready as well. Very user friendly, for first timers.

I can’t access my boarding pass. I am flying from Mexico City to Denver. Have been troubleshooting for an hour trying to pull up a boarding pass that will not load. My internet connection is stable, but the app refuses to allow me to access my ticket. I will remember this.

Worst Airline. Can’t access check in or boarding pass. Had to call the 1-800 number and they have me check in but the app nor the website reflect it. Can’t get a boarding pass 12 hours before the flight. Was told I need to get one printed or else I will not be allowed to board. Spent almost 4K on this ticket and it’s utter garbage. Avoid this airline and app like your life depends on it.

No English, doesn’t necessarily have boarding pass. It’s quite annoying that Aeromexico ignores most world travelers by not allowing the app to provide info in English. You still have to carry a boarding printout because the app doesn’t always generate boarding passes.

Hit or miss. App is great when it works, about 35% of the time. Errors out, drops out, kicks you out repeatedly. Update last week which completely screwed me. Had to delete and download again. Bad news is website is no better.

Awful and Inconvenient. Even trying to register the account is painful, as you may need a translator, and the process is far to long, needing you to jump through multiple steps between app and website just to sign in and verify. I sincerely hope that their airplanes are better maintained than their App

Incredibly slow and useless. All this app does is showcase how bad of a technology stack Aeromexico has. Every action is incredibly slow, constantly renders service errors, and business logic is incredibly complex and overengineered. I’m not sure if the bad UX is a consequence of the restrictions from the poor systems backing it, but I can never do any of the following: - View my current seat selection - Change my seat - View my gate - Request upgrades - Change/update dates of existing bookings All actions I would expect to be able to do in a major airline’s app. It’s pretty sad since I wanted to like Aeromexico so bad but they kept giving me reasons to dislike them.

Keeps crashing. When trying to change my seat / view details about my flight the app crashes after a few seconds of trying. Had to make the changes I needed on my computer.

App does not work.. Tried getting my boarding passes for our trip from Cancun to Puerto Vallarta with a stop over in Mexico City. The app provided me with my boarding pass for the first part of the trip and not the second flight and nothing for my partner. We got our boarding passes from the website. The app was worthless and I deleted it. The airline is pretty good though.

Can’t even see my boarding pass. App is garbage. Would give zero stars if possible. Have better results using my Delta app to see Aeromexico flight info. I have full 5g bars and I can’t get it to work properly. My app and phone have all updates so this is a AM issue.

Aeromexico app, Excellent tool. It is very helpful to have the Aeromexico App, because we I can manage my flights, and receive updates of my flights

Worst airline to get your money back. The app works well but when they cancel a flight you don’t get credit to use later even if the passengers change.

Shameless Airline. The staff is trained to wash their hands off you. The supervisors in the call center will make you wait over 30 hopeful you will hang up, and when you don’t they will hang up on you. The Facebook app replies with a automated messages trying to get to take you concern in private and WILL not reply to your message, again, hopeful the customer forgets.

Needs a lot of work. I can’t stand this app. Please use who ever developed Delta’s. Everything on it is hard to use. I’m at the airport, my flight leaves in 2 hours but it shows my trip as it was in the past, I can’t check gate, I can’t check my upgrade status. It’s really not a good design.

Useless. Doesn’t save personal information so every time I need to enter all of it. Over and over. Was not able to check in after a dozen attempts because I got an error window at the end. Just use the kiosk at the airport and avoid the frustration.

Great app. It’s a great app and all absolutely love it but just need a little more better flight rates that’s all otherwise it’s very great and the airline is great still need to get or find better rates for their customers

Complete Garbage. How can an airline have an app that doesn’t let you check in??? The fields are named incorrectly. All fields can be properly filled in yet it won’t advance to the boarding pass. You MUST use the full website. A 15 year old could build a better app. FIX THIS!!!

Terribly slow. The app’s UI is fine but it doesn’t load properly. Every time I try to click something it takes minutes to load. It doesn’t matter if you’re in wifi or data, the app is just frustrating to use.

FIX YOUR APP! Keep getting we’re sorry error codes!. This app si so broken that I keep getting error codes when trying to purchase a flight or do check in!!! I have to rely on third party apps to do my check in or buy my Aeromexico flights! Non of the other airline apps have this issue but aereexico.

Check in process is no good. Every time I travel on Aeromexico the app will never let me check in. I have to go to the counter the day of the flight. Once checked in at the counter the app will still ask you to check in. But since I’ve already checked in the app should realize that and show a boarding pass. But it never does.

Absolutely the worst. This is the worst airlines app I’ve ever used. Makes you constantly input the same information, then puts it in wrong and won’t let you change or edit. Use only if you enjoy the feeling of frustration followed by anger. Otherwise, check in at the airport

Poorly designed app.. While attempts to use this app on my iPhones the app freezes and you are unable to recover. The App advised that a 4 year old child can use the app. It is nearly impossible to get anything completed. I would recommend checking in at the airport to make sure that everything is correct before your flight. Good luck!!

Won’t let me check in. The app is initially great, but won’t let me check in. It saves information incorrectly. I would not recommend it as of this moment. They could easily correct the problems and then it’d be fine.

Useless. Basura!. Make NO attempt to check on with this maddening piece of garbage. It cannot be done. Skip it and check in using the webpage option in the email you receive about checking in. Whoever wrote this app and his or her boss should be fired. One of the worst apps in the world.

Horrible company. Fly any other airlines if you can. If you can’t walk. They will try and screw you out off money,even if being late to your next flight is their fault. $1200 for one way from Mexico City to Vancouver. Went to United it was $230. There fault and tried to give it to me on top of messing up my trip.

It doesn’t work !. I have testing to sign up my account several times and it says that it has an error..

Looks good, needs improvement.. When making a reservation on this app, regardless of what step you’re in, if at any time you tap back it takes you back to the initial screen. It is quite disappointing :(

Information sadly lacking.. Unless you have hours to wait for a messenger response, this app is pretty sucky. You can’t find out simple things like baggage allowances, the app shunts you over to Messenger, where you wait liters forever. There must be only one rep for the whole airline. I’ve got several airline apps, this one is sad indeed

Works OK, but needs iPad version. The app does as advertised, but REALLY needs an iPad version. Not everybody likes to use always small screens...

Won’t load my reservation to allow me to manage it. Downloaded this app to manage my reservation. It found it and stores it under my trips, but when I click on the “manage trip” button it gets stuck and never stops trying to load. Useless app unless it’s fixed.

Cannot get the boarding passes. I was able to check in using the Aeromexico website. But trying to get the boarding passes in the app just doesn't work. I can see the message that no boarding passes were found. Oh well hope this is fixed someday.

Cannot change my flight. Even though the option to change date flight is available, when I select a new date it always throw error 🤦 bad app, bad airline. I only flight with Aeromexico when I DO NOT have other options.

Horrible App. It is impossible to confirm email. When you tap to confirm it takes you to a webpage that is only in Spanish. Does not update in app that you’ve already confirmed email. Chat was ended after having to wait for so long. I guess I have to print everything out like in the olden days. 😣

Constant issues. It’s usually pretty slow. It takes lots of time to show information about your flight. You can’t log in before buying a ticket which makes you upload all your information instead

Half services in this app and half on another one. Why would Aeromexico want you to have two separate apps, one for your tickets and booking trips, and the other one where you check your Club Premier miles and related stuff. Why cant they just have one app that integrates all this, just like the rest of the airlines? This is beyond stupid.

Needs a lot of work. Very basic functionality, inconsistent operation and for a reservation you need go to the full web site.

Cannot view on iPhone. I’ve tried to book flights on this app and you simply cannot read the text due to it not fitting properly. I have my text set to larger so it’s possible they did not take this into consideration. If they fix this it would be a decent app.

Can't view properly from my I phone. Not sure if there is a mobile version but I don't have this problem w other airline apps. I'm not able to see the information properly . It gets cutoff.

KTN number. When booking online it is impossible to get the TSA precheck due to a problem with the software. Still the best Mexican airline and the safest

Passcode recovery. Too much processes to recover passcode. Maybe some changes can be done to make it more user friendly.

Does not work in English-or Spanish. We cannot change the language without deleting the app. We managed to get it in English but it won't let us check in. We called for help, and they said we can't use the app, we just have to show up 3 HOURS EARLY at the airport to check in. At 5am. Who knows how chaotic that will be. Not likely to book Aeromexico again.

Apps don’t work. The experience with both mobile and web based is poor to say the least, multiple error messages keeps me on a loop (same issue for others traveling with me), aeromexico dev engineer team needs serious and urgent help, very poor customer experience

Yet lots to improve. The app was supposed to provide users an easier way to access and manage flight reservations. Instead it is so frustrating waiting for the app to retrieve information from Aeromexico system. The app shows a “loading” page that never ends... Unfortunately I did not find it useful at all. Cool design, with no functionality.

Can’t Access Any Options. Terrible app. Every option to change seat, view upgrade list, etc are grayed out, and Aeromexico customer service won’t respond to my messages. How am I supposed to do anything with my flight when your app won’t let me? L

Keeps on crashing on my phone. I really like the app but it keeps on crashing or always has an excuse for not being able to check me in properly...

Trip with Aeromexico. I enjoyed my trip from Houston to Peru. I will use Aeromexico again with the app. My only complaint is no vegan options for meals.

Why do I even try?. App has been installed and reinstalled and it never is able to pull up my trips. It never saves my log in. When I ask the customer service on the phone they are like… yeah it takes a long time we recommend you do it at the airport. 😤

Can’t get notifications. While this app has improved it still has a problem with notifications staying on. I can turn on notifications but when I leave the app and come back notifications are off. I can’t trust that I will receive a notification, nor have I ever received a notification from Aeromexico.

Horrible app. The app lags a lot. The app also doesn’t let me check in or add baggage, all things I’ve done before flying to make things easier. Error codes appear all the time. Had to do everything at the airport! This app is pointless.

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Aeromexico 1.20.3 Tips, Tricks, Cheats and Rules

What do you think of the Aeromexico app? Can you share your complaints, experiences, or thoughts about the application with Aeroméxico and other users?

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Aeromexico 1.20.3 Apps Screenshots & Images

Aeromexico iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 1.20.3
Play Store com.aeromexico.app
Compatibility iOS 12.3 or later

Aeromexico (Versiyon 1.20.3) Install & Download

The application Aeromexico was published in the category Travel on 01 February 2017, Wednesday and was developed by Aeroméxico [Developer ID: 787402058]. This program file size is 152.4 MB. This app has been rated by 54,960 users and has a rating of 4.7 out of 5. Aeromexico - Travel app posted on 16 February 2024, Friday current version is 1.20.3 and works well on iOS 12.3 and higher versions. Google Play ID: com.aeromexico.app. Languages supported by the app:

EN ES Download & Install Now!
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