PetSmart App Reviews

VERSION
7.0.1
SCORE
4.0
TOTAL RATINGS
25,879
PRICE
Free

PetSmart App Description & Overview

What is petsmart app? At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.

• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.

• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking

• Check Doggie Day Camp availability

• Make & manage PetsHotel reservations

• Tailor the app experience to your entire pet family with personalized offers & content

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

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App Name PetSmart
Category Shopping
Published
Updated 31 January 2024, Wednesday
File Size 254.18 MB

PetSmart Comments & Reviews 2024

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Checkout Difficult. I gave this App a 3 Star for three reasons: (1) It is difficult, if not impossible, to pull up your entire order at Checkout to see and/or alter the picked-up items from those shipped to make any changes needed before Checkout; (2) When dealing with online coupons, you are never quite sure if or how they will be applied before you hit the final completion button; and lastly (3) Because you cannot see the entire pick-up and shipped items at once, I had forgotten WHAT the items were that I selected to be shipped, so I ended up canceling the entire order to start over so I could see the shipped items before I would pay the final amount. Thank goodness I did because I had checked with my Vet and he strongly recommended a different supplement than the one (I had forgotten) I had ordered that was only available through shipping. Once I canceled the ENTIRE order, I saw my mistake, and only then was I able to remove it or the wrong one would have been shipped then AUTO-SHIPPED again! When it is a straight forward pick-up ordered online, with no shipping or auto-shipping, it is very convenient! I do not recommend mixing pick-up with shipping or any auto-shipping in the same order. I will make separate orders for all three in the future.

Forcing update that my iOS version can’t run. This app is insisting I update to the latest version which requires a newer version of iOS that I don’t have and may not be able to run because of the age of my iPhone. The petsmart app refuses to open and the only option is to select “update now.” A week or so ago I went ahead and attempted to download and install the updated app and of course it didn’t work, but after downloading it, the app recognized that my iOS was older and offered an earlier version as an install. So after downloading an app I knew wouldn’t work I had to wait for a reinstall of the version that was already on my phone prior to being replaced by he one that doesn’t work. I’d hoped that would be it but it’s back to insisting I update the app again to the version that won’t work. This app was already forcing updates upon startup often, so instead of the convenience of placing a quick pickup order for my local store (reason for the app) I wasted a lot of time waiting on updates to download and install.

Do NOT use for appointments. This app is horrible for booking appointments. Every time I attempt to use it there is an issue. A few months ago I booked an appointment and then received a call that the appointment never should have showed as being available and they had nothing for at least 3 days. The other day I figured I would try it again and scheduled an appointment for today at 10AM. I received 2 confirmation texts and an email with the date and time. This morning I received a phone call a little after 9AM asking if I was bringing my dog in because his appointment was at 9 and I was late. The system put my dog in an hour earlier with a totally different groomer. After talking to the girl and explaining I had confirmation texts she fit him in at the time I needed. I appreciated it but it’s not fair to the grooming staff and it’s nothing but aggravation for me. PetSmart needs to get their developers to fix these issues with the scheduling. Everyone I’ve talked to who has used it has had similar issues to me.

Doesn’t function like it should. This app is always incredibly slow, regardless of how high the quality of the Internet providers services. Navigating between pages takes way longer than it should, as does opening the app in general. This is especially true when there’s a sale and everyone is using it trying to take advantage of the same time. I don’t give this feedback just as someone who uses the app, but also as an employee who constantly receives phone calls from people who have difficulty taking advantage of the sales and deals online, both on the app, and on our website. They have issues where they attempt to place their order, but it doesn’t allow them to navigate to the next page or it gives them trouble when they reach the payment screen. Sometimes it sends them a confirmation and we never even get the order on our end. Devs seriously need to do some investigating and updating!

Pet information add. Hi there, I am a pet owner of two dogs ( 13 & 5)and I have used Petsmart and Banfield for each of them sent being purchased. I have used the grooming, doggie daycare and vet services/ wellness plans as well but when I go to your app it shows no history of visits? I ask the current store I go to and the response was shocking... “ um. The app doesn’t connect the the software data” sorry. I have 2 current pet hotel reservations in the system plus grooming...Then why the hell do we fill the app information out and have a profile if it doesn’t merge? Also it should show if your coupons are expired. My husband and I have spent thousands of dollars at these locations world wide as we travel for his job and utilize these services to our advantage when looking for housing and this is the solution? Happy Holidays. Punkin & Brooks Mom &Dad

Used to be better. Favorites list now doesn’t show favorites unless you go to the PetSmart website. If you look for products online in the app it will say it’s in stock when it’s not in the store and never has been, the store in my town doesn’t carry a certain type of litter I’ve been looking for but the one the next town over does but the app shows that my towns store carries it for some odd reason. Someone has mentioned this before, but the auto ship feature compare to the regular shipping feature if you’re looking at them at checkout is confusing and there is nothing to show a difference between the two. Another thing is that in the app if you have to go do something on your phone real quick and come back to the app it refreshes what you were on and you lose your page and sometimes progress, this has been a on going problem before the past 2-3(?) updates.

Love PetSmart, Loathe the App. I have been a loyal PetSmart customer for 17+ years, through 4 moves and 2 states. I was so excited when they finally brought out an app, but that was short lived. For the last 2 years I haven't actually been able to log in to the app, though I could log into my Treats account on the web, but there's no Treat Trail game on the web version and with 5 dogs and 2 cats the coupons I could earn through the game were great (for the 6 months or so that I could log into the app). So today I get excited again because I see the message that says they're no longer using social media to log in (my log in had been through Facebook, I didn't want it to be but was told there was no way to change it to email) and I had to create a new account using email. Did that right away, verified my email, the web browser pulled up my account information right away with my treats and all previous orders, then I tried the app to see if I can play Treat Trail and... Ruh Roh. We don't recognize that email and or password... I'm about to switch my 7 pets to Petco, which is a shame, but tech support hasn't fixed the issue so I don't know what else to do honestly.

Gave it a 3 for my frustration. I absolutely love PetSmart! I love the treat point system and the discounts along with the pickup and shipping options. However, I gave the app a 3 out if 5 star rating due to my overall frustration trying to use the online app. It is not very user friendly. I get anxiety and frustration every time I use it to be honest. This app loads items extremely slow! If I click on something it takes too long in my opinion to load up. I find that I’ll click on the menu options only to find they don’t exist, I have been booted out of the app because of this app having a confused moment. If I try to go back to a page the app gets all discombobulated etc. It’s just very annoying. I still use the app but I dread it every time because I know I’m going to get very irritated using it! Which I’m annoyed now to the point that attempting to add stuff to my cart lead to my review now. I need to take a minute and think if these items are that important to buy right now from PetSmart or just get it somewhere else to avoid extra frustration. It should not take this long to find what I need and add it to my cart! Ugh

Cumbersome and Inept App. One of the biggest wastes of time in the App Store. Location keeps defaulting to the Store closest to me, not the one I intend to pick up the order at despite resetting my preferred Store repeatedly. Now that I struggled through all that to get my Shopping Cart ready, the “Checkout” option is grayed out apparently because 1 can of dog food in my order is no longer available and the app doesn’t respond to the “Remove Item” option. So, now that Petsmart has effectively prevented me from shopping from their poor excuse of an app and picking it up in their store, I’ll just go to the nearby grocery store and get pet food there. The ability to provide app feedback to Petsmart is non existent because the send key in the App Feedback section is grayed out, as well. Come on Petsmart, show us you actually want our business and spend a little money to have a decent, self-contained app that’s capable of doing something as simple as placing an order. What you have now is an insult to your customers and the Petsmart brand.

Zero Stars. Unfortunately I have to give 1 star to complete this rating but in reality, this app deserves 0 stars. It has been broken for over a week. It will allow me to make selections, but when I go to the next step to PAY for what is in the cart, the error message keeps saying “Ruh-Roh, there is an error. Try again later”. I’ve been trying for 7 days and no change. I contacted the Schererville store and they don’t handle online issues and told me to contact corporate. I called and reported the problem and the person answering the phone was more interested in getting me to redeem my points than listening to the problem. She stated she would open a ticket and to try to finish my order later. Either she didn’t report the problem or your IT department leaves much to be desired. I have removed the app and reinstalled it and still get the same error. I tried ordering thru your website instead of the app with the same results. If you don’t care to resolve this issue, then I can find another vendor.

There are a couple issues. Overall it’s a good app. However , there are a couple issues. The good is it has an adequate search engine. The issue is it isn’t always accurate and honestly that’s what’s needed is accuracy. If you order to pick up you don’t always get accurate info. I discovered in the app an item was listed as insufficient product for my request. Only to get to the store myself to see what else might be available. Wow ! There was the product I was told wasn’t available. It often doesn’t suggest a similar product either if the one you want isn’t available..( or is but is indicated it’s not , or it is at another location without resorting to shipping which is subject to a minimum purchase for free shipping ). If the stock and any arriving stock could be accurately counted, that would be helpful. Or - just forget online and go to your local store. It saves frustration

More difficult than convenient.. I downloaded this app to keep up with my treats, and online orders. Since I go into petsmart at least twice a month I figured me downloading the app would be convenient. The app has to load every five seconds which becomes annoying when you’re trying to create an order. Also, it took me 3 times just to be able to get my payment processed. I was given a confirmation number but after the order was placed, my items are still in the cart and I didn’t receive a confirmation email like it told me I would, still charged though. So, now I have to call petsmart just to see if I actually have an order to pick up. Before I wrote this review, I checked to see when it was last updated and it was only a few days ago. The potential this app has is big, I just feel like they need better ways to execute the smoothness that other store apps give you in order to make it more convenient to use the app instead of complicated. Hopefully the developers come up with something to actually fix the app since most of the reviews are almost the same. I think they would do better just working on the app instead of replying with an email because that’s what reviews are for. I love petsmart though! The app just needs LOTSSS of work🥺

Very Disappointed. As mama to 11 fur babies, you can imagine the $ I spend to ensure they each are incredibly healthy and living their best lives. I have been a loyal PerSmart customer for several years and have always recommended them, as their loyalty/“treats” program has been fantastic. Until recently anyway. They frequently will have exclusive treats rewards that you may only earn by ordering online. The problem is whenever they have these really great incentives, their app (and website) will have some sort of “glitch” and will not allow you to checkout to complete your purchase. By the time they get the issue “fixed”, the treat reward has expired. I have called customer service, however they just tell you “sorry for the inconvenience, but if you check out as ‘guest’ and call us back, we can submit a ticket to have the treat points credited to your account “. The problem with that is there is not an option to check out as a guest-you are required to sign up. Not sure what has happened with this company, but they have definitely changed and not for the better. I guess it’s time to jump over to the Chewy wagon.

App lies. I just checked my dog in for petshotel for a Wednesday to Monday stay. When booking, the app allows booking of grooming and notes zero charge to add on bath with furminator and haircut. The person checking me in first was delightful and professional. A second female (with long hair) stepped in when a frequent customer came in after me and started complaining that she had to go to work and was running late. My transaction was put on hold until the complaining customer was taken care of. The person checking me in (with long hair) continued asking the questions that I had already answered. She then told me that the grooming work was separate and not included in the petshotel fee. The app clearly shows that it is. This is an increase of over 100$! The app falsely advertises the fees and misrepresents the service, misleading your customers. I have screen captures. I am so tired of the app inconsistencies and the lack of people skills in some, not all, of the staff. I didn’t complain that I was being delayed to work either.

Buyer Beware when checking out. I placed an order for 2 items to pick up curbside. When I arrived at the store, it recognized that I was there. I clicked, “I’m here” and it took me to my order. It asked me which order I was picking up. Both location names were the exact same so I didn’t understand why it would only let me pick one item at a time. Nonetheless, I picked one item and waited thinking I’ll just clear it up with whoever walks my order out. I waited and waited, no one came out and there was no way to go back to the “I’m here” part of the app. I finally had to Google the phone number to call and see what was going on. As I was on hold, I clicked on my order history and noticed my 2 orders were placed at different stores. The location name was still exactly the same but the addresses were different. The app allowed me to place my one order (with only 2 items) at 2 different stores! I had to spend an hour of my day driving around town picking my 2 items up. Super frustrating! There should be measures in place to not allow that to happen. On the other hand both associates who walked my orders out were both super friendly. Just fix the app!

Terrible. Last several times I’ve tried to place an order it won’t let me. Today I had my cart ready and when I went to pay it gave me the message something had went wrong. So I went to the site on my computer and when I went to check out the site had changed my pickup from 22 items to 193. They had added 11 or 12 items to each quantity. The app and browser changed my location to pick up to a different store that was 250 miles away. I had to change it back about 5 times. I had to start my order over again on the app and once again change my store location and tried to place it again and got another error message. So went back to the browser and was finally able to place my order. Since I wasnt able to finish the order on the app though they took the discounts away because it was only supported by the app and cost me another 3-5 dollars. I haven’t actually been able to get the app to complete an order in 4-5 months.

Love the voiceover accessibility improvements. I had to come back and redo my rating of a simple 2 after such a horrible experience using Voiceover A few years ago. Before, I couldn’t even login because the app was not accessible at all. I recently tried because of the pandemic and I was able to log in, complete my profile And input my personal and dogs information. This is such an improvement! However, when I was trying to make a grooming appointment, I could get all the way to the place where I choose the date and groomer but once I made all these selections, that screen only had two buttons that were not labeled. I couldn’t use accessibility features to finalize the appointment. I had to call to set up the appointment and then it showed up in my account and I was able to confirm and add it to my calendar. If the whole process could be made accessible, I could give this app a 5 star rating finally.

Schedule online or via Groomer. I brought our schnauzer for a bath and haircut today. He is scheduled for these services on a monthly basis and has been coming to the same groomer for about two years. Today when I called to confirm I was told no haircut had been scheduled. This is the same thing my husband was told when he brought him last month. Last month was the first time after the coronavirus began that we were able to bring him in due to service restrictions. The groomer said she could give him a partial cut and bath but not the full cut. She had 4 dogs scheduled at the same time. I kept hearing my appointment was made online; I checked online and it said "full haircut". Don't they have same access to info the customer has? While we are on the subject, if dropping off instructions are changed then change the instructions on your phone messages and signage as well to lessen the confusion when you arrive at the store . We will be looking for another location to get our pet business done. ARKellner

PetSmart App. It has everything you can buy all services make appointments everything you need at your fingertips !! I love it and so easy to use ! CarolEllis I have a dachshund Piper and I’m handicapped so getting her there for an appointment is so difficult so whenever I call for a grooming they work with the time & day I need . They shorten her nails short as they can with a Dremel I know she’s hard to do that because she hates to have her paws touched and she’s so soft & smells great ! The people in the grooming department are very nice , knowledgeable, great work and patient !! I couldn’t take her anyway else ! She’s done on fantastic time it gives my daughter time to get all her & myself needs for all the pets we have a great prices ! Thank you Carol Ellis & Piper ♥️🐾 Sent from my iPhone

Useless during COVID restrictions. I have been a PetSmart customer for almost 25 years. Today, I am reconsidering that choice. PetSmart began offering curbside pickup in response to the COVID restrictions. However, only SOME of their food is available to be picked up curbside. If a 30-lb bag of dog food is available curbside then a 12-pack of Friskies canned food should be available, too. Interestingly, it’s the premium, expensive brands that are available. We all understand right now when we order something that ultimately is unavailable when we pick it up. However, the app says that half of their items are “Available for in-store pickup only” which is very different from being unavailable. I have Type 1 Diabetes which puts me in the high-risk group. Because food for my pets is as essential as food for me, I will have to put myself at risk by going in the store in order to feed them. This app and curbside pickup are nothing more than a PR gimmick if PetSmart is not making ALL cat and dog food available on the app.

Glitching & Loading Problems. First off, I never do reviews on here simply because most of my apps run perfectly but this one is an entire pain in my rear. I shop online like i shop at the store; i have to look at everything and weigh my options so when I’m going page to page, it’s so unnecessary that i have to wait 15 seconds just for it to load up. I just gave up in frustration to come on here and write this review because I’m trying to place an online order to pick up from the store and i can’t even enjoy my experience because i have to force quit the app every other second. Even worse is when it tweaks out and everything starts glitching. I’ll be scrolling down a page and pretty far down the line, something happens and it brings me right back up to the top where I started. Please PLEASE get your app developers to make this a better experience for your customers, especially since you’re a big chain store in this country and a lot of people rely on it for fast shopping so they don’t have to spend hours in the store deciding on what they want. I use this app more so I can read the reviews on what I’m buying to decide if it’s a good fit or not…. It just seems like y’all ignore the reviews because I’ve read a ton and they all say the same thing yet nothing has been fixed !!

Slow. Their app is slow and takes a bit of time to find the items you need, and then it loads a picture real slow. Like it’s buffering for quite a bit before the image displays and you can order your items. The search feature is not very helpful. I type in pro plan and all the dog food comes up. I don’t have a dog I don’t need dog food. Why doesn’t pro plan for a cat come up? It is helpful to order the food and have it ready for pick up. This makes it very easy to do. It’s also helpful that it can tell you how many items of that product is in that particular store. Overall it is a helpful app. It’s just that each time you go to an item it tries to load it can take 30 seconds or more to come up. I spent too much time trying to order cat food.

To say it’s clunky is a compliment. I think the app has potential, but it’s really not there yet. Everything is just clunky and not very efficient or as well organized as other stores’ apps. Worst is that I put in all the information for an order, only to find no button to complete it at the end! I looked all over the page and even reentered my information to make sure I didn’t miss it somewhere. At least I was able to complete it from their website. The curbside pickup feature works OK as far as the app part of it is concerned (though check your order to make sure it’s all correct!). Another big complaint I have is that if an item is currently out of stock, you can’t back order. If it’s found to be out of stock after you order, it’s just cancelled with no alternative. I still need vitamin C supplements for my guinea pigs! A lot of these products are basic necessities for our pets, not something we can decide to just not buy. Just hold that part of the order or have an option to ship it when it comes in. Otherwise I have to wait and keep checking hoping next time I’ll be able to place my order before they run out again! What a pain…

The worst app ever?!. It’s like this app was designed by a competitor to keep you from shopping at PetSmart!!!! You can’t purchase ANYTHING! You try to put ANYTHING in the cart, you end up with the permanent circle of death. You try to check out, circle of death again. Try to reorder something from your last order...I’ll give you one guess!!! - YEP! Permanent circle of death. This app crashes CONSTANTLY. It’s glitchy, and when you try to add something to the cart it crashes...that’s if it even LOADS! It’s been like this for MONTHS!! Do they not read the reviews?!?! RANDOM times it will work as a tease...then the next 5 times...if you’re reading this you KNOW what I’m talking about! How can a large chain like this have SUCH a garbage application? With all the kids at home during COVID have a 12 yo build you an app with their BASIC level of programming!! They’d do a better job than this garbage! Maybe have a contest?!?! Because it CANNOT get worse!!! I have to believe this app can be hacked my a 5 year old in Albania with the most limited skills it’s SOOO terrible & glitchy!!! My information CANNOT be secure with SUCH a bad piece of technology, unless the hacker has the same issues trying to navigate the app the rest of us do!!!! I’m going to the competitors down the street. I just had to get my frustration out quick.

Easy to navigate but this always crashes on me. Love that I can set my dogs’ grooming appointments but it makes online shopping AWFUL. I tend to arrange for store pick up to coincide when my dogs have appointments because it’s super convenient. But more times than not, the app crashes before I can finish shopping and every time it crashes, it removes everything from my cart. If it’s not crashing, it’s taking ages to load, even just clicking in between options for 1 item (ex. Food package sizes). It’s been so frustrating to the point where unless there’s a really good price at Petsmart now, I’d rather shop with an online competitor of theirs through that competitor’s app and just waiting for delivery. If you add up the time I spend shopping and adding to my Petsmart app cart, waiting for pages to load, and dealing with the frequent crashes, it comes out to about the same time I’m spending shopping on the other company’s app and waiting for them to deliver to my house.

Awful. A complete nightmare. Only one star. You will never get straight to checkout. Something is going to happened every time. You will need to upload your prescriptions and vet info every time!!! and even though the application encourages you to upload your prescriptions to make the buying experience faster, you will find yourself waiting at least 3 days until they verify your prescriptions. You can buy something to be shipped (and have the confirmation email) and a week later you call and find out that your order was received as “ pick up at store” and even cancelled because you never showed! And you never knew the whole saga until you called trying to find out why your order never arrived. The call center can do anything to correct the situation and I haven’t yet received a refund confirmation or a cancellation or order notice. The only way to cancel an order is calling the call center. You cannot cancel it from the app. Do you need more??

Can’t even use it. I hate how they haven’t fixed the issue of adding or editing pet profiles! I have one pet profile from last year of my chihuahua but I can’t even book grooming appointments since the app won’t let me add/edit anything to her profile. Her profile has her name and picture but not her birthday or breed. So whenever I try to make a grooming appointment it won’t let me due to a message stating that my dogs have to be at least 8 weeks old. My dog is 3 years but since the app won’t let me add her profile she technically has no age. It’s frustrating, I uninstalled the app and downloaded it again and still. The problem still persists whenever I want to create a new one for my new puppy. I create the profile and after competing it a message pops us “Oops! Something went wrong. Please try again later.” I’ve been trying later and waiting for 4 months already. It’s sad how the developers haven’t fixed this issue. I love PetSmart but now I’m going to have to ditch this app and try the Petco one.

Bugged out beyond belief; old and achy. This application is REPLETE WITH BUGS. I can log in with my creds just fine in the browser but the app refuses to allow me to login. It will either say the cress are wrong or doesn’t allow me to click the button even when it holds as though it’s clickable. The UX (when not signed in) is also highly inconvenient—takes more than 3 ‘clicks’ to get anywhere and most of the services in the automated line don’t exist in the app. The purchasing process takes just as long as it does in the browser, as well, so the app becomes obsolete altogether. The search functionality is terrible—I can type the exact product title and still not get the correct result. Come on now PetSmart! This is so frustrating it makes me want to only shop at Petco. At least they kept up with the times and don’t have archaic technology. (I also have several friends that work for PetSmart that tell me the systems the workers use are just as bad). You have to spend money to make money—if you aren’t willing to pay for good developers (i.e. invest in tech), get out of the game. Signed, an IBMer

Confusing and frustrating. I do enjoy the convenience of having an app, however it feels like it is missing important features. Instead of an Order History, it has “points history” which is on its own page instead of with your account information. Maybe it’s just me, but on pretty much every other app I use, it’s on the page where you can look at your account. You also can’t click on something you’ve purchased previously and have it open up so you can order again. And my biggest issue is I’ve never once received an online receipt or confirmation for my order so I usually wait a few hours and then call the store to confirm they received my order and it’s complete. My email address is correct so either the app is very messed up and does not offer this at all, or there is an issue with my account specifically. To me it’s kind of important to have record of my order as well as to possibly have notification when it has been completed and is ready for pickup like every other company has.

Decent app! But Somethings they should do.. It’s a decent app, although gone through the local store and they have more stuff than the website does, and the store has more to offer. So I wold recommend putting every thing that is offered in any store, into the online store. 2nd of all, it’s easy to use. All though sometimes I have to close and reopen the app multiple times in order for it to work and actually search what I’m looking for. So PetSmart if you can fix that, then I’d give you a five star review. I also bought a pop out tunnel for my cat that never came to my house, but luckily I went to the store and got a refund and got it in person. It also would not let me review a fish tank but just to let you know I would rate it one star because it ripped up my fishes tail😢. If your looking to download this app you should but you might have some trouble. Also PetSmart if you are reading this, then please 🙏 fix this.

WORST SLOWEST BUGGIEST APP EVER. It should not take me a full hour (and many times even longer) to place an order of just a few items, and all my items are just reorders!! This is the nuttiest and most horrific app and website to place an order from! And it’s not just once or twice, IT’S EVERY SINGLE BINGLE TIME. My anxiety goes through the roof trying to place my orders. And constant constant updates, when I’ve just updated it like 2 days ago… Glitches, app closes, promos don’t work, loads forever, website only allows 24 cans of an item, whereas the app allows individual cans for same day delivery, so when the app goes awry, I try to go to the website and sometimes forget about this 24 mandatory thing and then my whole order is messed up because there’s not enough in stock, then I have to start ALL OVER from the beginning and remove those items.. and God forbid I go back to review something, then the cart won’t open… There’s more, but in short. It’s a terrible terrible app. 😰😰😰

Could be better. The app is decent for browsing what is sold as of petsmarts collection of products but lacks alot of features that competitors have. I wish there was a barcode scanner that allows you to check price and reviews at a glance. The pet organizer is way to strict and like other apps wants you to map each individual pet. Often times people will have pets and not know when they were born or even adopted I wish there was a way to bypass it easier. Maybe even use a previous purchase receipt system to maybe see when an animal was purchased idk. I wish there was a way to instead of describing appearance I could just say a species name like for example when trying to build my aquatics profile it asks for info I simply don’t posses and I have no clue how to describe the appearance of say my fish like my glow light tetra. I wish there was a way to create a species profile and an community tank profile so I could say I have x amount of y and is in enclosure 1 so I could use it as a filter so when I’m selecting treatments as some animals are compatible with a treatment and others not so it be nice to have more connectivity and control over my animals and have the same respect as say a cat and dog. I understand this is just small stuff but for a big chain store I wish there was more respect and information for all animals instead of just the major two that being cats and dogs.

Online Payment Acceptance Needs Tweaking. Majority of the time with Petsmart app and website, online credit card payment results in “error” and a double payment hold placed on the credit card. For payment acceptance via PayPal, purchase is successful. In turn, PayPal has no problem charging to the same credit card that was directly used to attempt purchase in the first place. However, the purchase amount via PayPal shows twice as”pending”, which means once again the credit card has a double payment hold. I have to wait for one payment placed on hold to be posted as payment, AND up to 10 business days for the other three “pendings” to be released and credited back to my charge card. I have no problems with the convenience of online payment using the same card, either directly or via PayPal, with other businesses. The problem is only with Petsmart app and website.

Disappointing App. Been using this app for years now and the experience has not improved after numerous reports of issues I have submitted. I don’t even receive the “obligatory we are reviewing your complaint and will contact you soon” email. It’s just completely ignored and the issues compound. The app lacks many features competitors have, stock available is not accurate, adding new payments methods is so frustrating I have been using competitors for ease of use and ask for match pricing, which they always do, even though it’s a longer drive for pick up, page back button almost always takes me back to the start up page instead of the PREVIOUS page 😡, discounts/offers are never populated at check out even when we use the actual page for the sales that the app takes you too nor does it allow us to check out when the correct items are placed into our cart when in stock, I mean the list I have asked for the developer team to look at is longer than what is stated here with ZERO response or corrections with our issues. I have been a Petsmart customer for 19 years so the lack of customer service with this app has been the biggest reason we have switched 80% of our purchases to competitors. We only shop at Petsmart in store now when items are out of stock at the competition or when time is a factor. It’s unfortunate our experience has been so poor with being long time store patrons but our patronage isn’t important here. Don’t bother downloading this.

I don’t know why there are so many positive ratings. The items I order disappear in transit somehow. They won’t allow you to talk to people when there is an issue. The app has so many bugs that won’t allow simple searching without more patience than raising a toddler. It won’t just add or just open things, it has to think, sometimes indefinitely where you have to force close the app and try to search again. And then the app will probably force close itself when you try to do something. Somehow the items I order on here are apparently linked elsewhere because they substitute without saying anything and don’t give me what I order when they give me what would be the whole count in my order. This app and the customer service around it make me want to shop in a Walmart store instead, amidst full seasonal shopping madness. All I wanted was to order cat litter and food for cats/dogs. It won’t let me.

App is completely broken. Cannot do checkout on cat food but works somewhat for expensive items like self cleaning litter boxes. Absolutely frustrating. *UPDATE* 24 hours later app still won’t allow checkout. Can bypass the glitch only by donating to their charity. However they have removed the Afterpay option and you cannot add a new credit card. What garbage!!!! *UPDATE* Over a week later and app is still non-functional for checking out when purchasing any brand of cat food. You need to fire whoever you’re paying to keep your app working because they aren’t doing your job. I’m going to order my cat food from Chewy. I give up on PetSmart. **Update** About a year after my original review the app is worse than ever. It’s slower than molasses going uphill in February, won’t allow checkout, tons of error messages, etc. I can’t believe a company this big has such a horrible app and doesn’t fix it.

Needs tweaking.. I’d like to give it 3.5 stars but I can’t. Mainly, the app needs to be tweaked. I’ve already suggested that they include a bar cod with the pet perks number to speed things up. There are, and I guess has to be, a large variety of items to pick from. Perhaps making an area where a person like myself could “store” frequent items? Help me to save time. Actually, you might already have this option however I haven’t come across it yet. Scheduling grooming appointments needs a tweek. I tried to schedule with the same groomer we had last time and couldn’t locate her, so, I had to pick another. When I got to the store there she was but now she was “in training” to learn how to cut dogs hair. Maybe there is a way you can indicate that? Might be more but that’s enough for now. So, a bunch more work and you guys might get to 5 stars!!

One of the worst apps on the market!. I have tried more than six times to place an order through this app for pick up at the store. The order shows up in my cart but that's as far as it goes. The order just keeps recycling back through check out review order check out review order and so it goes. No one at the store knows what is wrong. I have deleted the app three times and reinstalled it, but that does not help. There are times with a sick pet at home when driving to the store is a major inconvenience. Well I certainly won't try this app anymore. UPDATE. I received a notice from Apple support that this developer had sent me a response. The response, which was the same response the developer had used numerous times to other complaints, said they would like to hear what my problem was and they will try to work it through with me. There were two links to click, one to update my review, and the other to contact the developer. So far so good right? So when I clicked the link to contact the developer it basically took me to the Petsmart app where there was no link to the developer. SoI am updating my review so you will know there is no way to contact the developer, and when the developer says they really want to work with you to resolve your problem, they don't really mean that. Because there is no place to contact the developer, only a link that connects you to the Petsmart app, which , of course is what they want you to do.

Ordering seemed to shut down my app. I was hesitant to order off the app for a long time I enjoyed the little game they had for coupons (that seems to have moved on) but it was nice to browse and keep track of my points etc. I placed my first order and went to pick it up and everything went well. Now I have gone to try placing another order and my app has almost shut down. I have a store I pick up at down the street that has been my chosen pick up store but it can’t seem to find it and when I try to change the store it can’t find any or won’t load. I tried to add an item to my cart but it can’t even load to add the item. I tried same day delivery but once it finds my address and a good store for me it won’t let me load the item to put it in the cart. Pretty disappointing for a large scale company unfortunately

Makes Booking Services soooo easy. Love that i can view appointment availability and book with a specific groomer directly thru the app! Sort of addicted to the Treat Trail game as well. Also very appreciative of the work that PetSmart does to promote pet adoption and help provide services and resources for homeless animals. Only issue I have with the app is that I have updated my pet’s profile photo NUMEROUS times but somehow a very old picture continues to show up as his profile thumbnail image on the page where you “select a pet.” I have even tried to upload different file types and sizes to see if that would rectify but to no avail. I emailed tech support about this and did quickly receive a reply however the only instruction provided was generic info about how to add a photo and did not help rectify the issue. Obviously, this is not a huge issue about app functionality or ease-of-use but thought it might be helpful as i am sure I am not the only one who has experienced this.

Needs work. The app is just okay- I only ever use it to book appointments and even that is a bit frustrating. I have two dogs and it boggles my mind that I can’t book them at the same time. I have to book one, and once I’m done booking him, I have to book the other one and hope that the same groomer has another spot at the same time- which they usually don’t but I can’t know that because- for whatever reason, all of the groomers’ appointment slots aren’t shown. SO MANY TIMES I’ve had to go back and cancel my first pets appointment and try all over again, or I’ll have to schedule one at one time, and the other 30 minutes later. Also, I feel like the treat trail game for coupons is kind of ridiculous- especially for busy people. I don’t have time to (literally) play games and try and get a higher score to get a better coupon. Why aren’t the coupons just available to you like any other business? I mean, it’s a cute game, I just don’t have the time. I also feel like having coupons/discounts in one place would be the most helpful- like having them on the front page where the points are at, instead of having the points page, discounts at the bottom of the “shop” page, and then the “treat trail” page. Too complicated.

Decent App. I’ve been using app for more than a year. I have never had an issue logging in. When I add items to my cart and unexpectedly get pulled away or distracted and need to close the app, the items always remain in cart so I can continue adding on or checking out when I reopen app. I’ve added my pets to app so making appointments and searching for specific items is a breeze. Disappointingly I am able to play the treat trail game to earn coupons but have NEVER been able to apply them at checkout when I’m placing order through the app. And I find it disappointing that I can’t add dog/cat clothing items to my order in the app, it always says for in-store purchase only. This is also the case for items that go on sale or clearance. I am not able to go into store do shopping like normal because of my mobility AND now because of the covid virus pandemic. I do like the curbside pickup and hope they keep that even afterwards. But I really wish I was able to purchase those dog and cat outfits and feel that I’m missing out.

Search and filter has serious issues. No suggestions pop up when typing in the search bar. I use extremely simple search terms and do not get anything close to what I’m looking for. I searched dander spray and got Danner Aquarium products only. No sprays. No products with “dander” anywhere in the description. I search cat dander and the first results are litter, cat food, cat tree, etc. I search for a cat grooming product and get cat food or spot cleaner for generic pet stains. It seems like it just takes one keyword from the search which is not helpful. Whatever search engine or algorithm is being used is terrible and needs replacing. The filter function is almost worse. I will select one filter and get zero results when I know Pet Smart 100% carries the item (I tested it). For some of the filter fields, there are no options—they just say “View Results”. There is no favorite or wishlist feature that I’m aware of so you can save a product you might want to buy. I have to add things to my cart in case I want to check on it again later. It’s a pretty basic feature that every shopping app should have.

They removed Treat Trail without warning. The best part of PetSmart was the Treat Trail game. Not just the app, but the store in general. The Treat Trail game in the app offered up to a 20% off coupon once a month, making my brand of dog food affordable. So much so that I refused to switch to Chewy or another store because PetSmart was more affordable. I told my friends and family about the app because of the game. During the most recent update (Nov 2, 2023), they removed the Treat Trail game. There was no mention in the app dev report, there was no email alerting customers (despite receiving multiple sale emails from PetSmart, obviously they could contact their customers if they wanted to). Not only was the coupon a wonderful benefit, but the game itself was extremely enjoyable! The levels got progressively challenging without being tedious, and it felt like you truly achieved something when you got 3 stars on the hardest level. Due to this most recent development, I will most likely be purchasing my pet items elsewhere in the future. I highly encourage others to do the same, as it seems PetSmart has decided to forgo its most unique marketing asset without so much as alerting its loyal customers to the change. An incredible disappointment.

Pretty awesome. I really like this app it’s easy to use and convenient. I do have issues though, too many products are in store purchase only and also are too often out of stock on quite a few items. Not great on having a lot of different products to choose from either. But like I said though I like the app because of ease of use and convenience. On pricing, like anywhere, they vary. Most items in the app are pretty well priced but other products are pretty high in price just like any place you shop but I do trust PetSmart so that’s why I’ll stick with them unless I think a price is just too high for the item I’m wanting then I’ll do a little research and see who has the most inexpensive price but so far doing so I’ve always came back to the PetSmart app or store because like I said I trust them. Hope this is helpful for people searching for the right app to use for your precious fur babies. It is the best one I’ve found yet

Very Glitchy Time Waster. I’ve used the app several times over the last couple years and it will often just quit, load slowly, and often doesn’t recognize cards. I’ll end up going to the actual website using safari to finish orders and their website isn’t much better. One of the worst things is that it will allow you to add stuff for same day and then not work. If I go to website it changes everything to 12 counts as a minimum for each line item. It should state this on the app and I’m not sure why you would be required to have so many. I order 5-7 different foods, usually in 4 count or so. I don’t need 12 of each and the requirement makes no sense, esp. since they use door dash. I end up going to the local grocer, or ordering on Walmart app most of the time, esp. if I can’t go to the store. A minimum order price would make much more sense. I was a frequent shopper, but just realized I haven’t used PetSmart for several months, largely due to the user experience.

Worst PetStore App Ever. It’s not that Petsmart isn’t a great store with good products, it’s that they have the least functional App of any major company. It’s slow, it freezes, constantly redirects to nothing, and the auto ship function has essentially become a scam. I don’t love Chewy, but at least when I go to their app it works. I can easily browse items. I can easily make changes. And when I attempt to cancel an item from autoship it allows me to instead of constantly taking me a screen that says ‘item not found’ (?!?…I’m not looking for an item, I’m just trying to access autoship so I can remove something). I’ll be honest..clearly I have a recent with autoship where for 3 months I haven’t been able to cancel because of the app and only recently did on the actual website on a computer, but that shouldn’t be that hard to where I’ve spent over $250 I didn’t want to. And the truth is that even before that issue, the app has always been slow, glitchy, and almost impossible to navigate. I want to use Petsmart, which actually employs people at real stores, over something like Chewy, but the lack of improvement in technical areas keeps driving me away…hopefully they will one day fix the issues, but based on a couple attempts to reach their ‘help’ via the phone (which is almost impossible to find help via the app), I have essentially given up.

Your app stinks. Doesn’t process payments anymore. I’ve used this app for about a year, and for the most part it kinda works... you don’t allow all the services offering for grooming for instance, so if make sure difficult to set up an appointment, you always end up having to change it when you smog to e store and check-in... it’s easier to call and make an appointment and specify the services you request. But by far the most t egregious problem is your payment processing. It use to work, I could pay from the app for services and walk in and collect my pet. However, for the past 3 MONTHS!!!! - your payment processing claims there is an error, but still authorized the charge! - so I as a user think “hmm, an error, I should try again”( since it tells you there’s an error and stars try again later... so I end up with 4 or 5 charges that I have to wait to fall off to make sure you don’t actually charge me. Even if I switch cards, delete the cards, re-add the cards or add new cards, it still has the same error and same multiple authorizations... AND THEN I still have to pay when I get to the store manually anyways! Just DON’T HAVE AN APP, that way I don’t spend my time on the app and I can just call or go in like we’re troglodytes and not a modern functioning society - outside of PetSmart. So frustrating.

Very buggy. It won’t let me do the one and only thing I do on a regular basis, book grooming appointments for my dog. It says my dog must be at least 8 weeks old. The thing is, she’s 2 years old and has been groomed many times at petsmart ! Even weirder is that when she’s done being groomed, it lets me pay for her service on the app, the same app and pet profile that wouldn’t let me book her appointment in the first place. So it’s inconvenient to have to book on a computer if I’m not near one. There’s nothing wrong with her profile itself, because selecting her name on the computer browser version lets me book an appointment. But selecting her name on the app and suddenly she’s “too young”? To top it off, I still haven’t been able to add my parakeet. It gives an error message and won’t let me add her. The app is pretty useless for me if I can’t use it to book dog grooming services ….which is just about the only thing I do at Petsmart every month.

Nothing but trouble. It’s mind boggling that in 3 yrs Petsmart, being the big box store that it is, can’t resolve these issues. I keep having the same issues as all the other reviewers. It takes sometimes up to a minute to add an item to the cart. Then, if the app hasn’t glitches beyond use by the time you’ve come to checkout, which is rare to get that far in the order process, you finally get to the checkout only to be met by the “Ruh roh” of death. So you’ve spent sometimes far longer on the app than you would in store only to have to go to the website. The problem there is, sometimes the website can be glitchy as well. Today I had the great fortune of this exact happening. I seem to have actually have been denied access to the petsmart website mid-checkout for some reason. So now I can’t access my order through the app, and I can’t sign on to the website to finish my checkout. I spend more money on pet food a month than I do my own food, and I can’t even figure out a way to give Petsmart my money today it seems. I absolutely dread when it’s time to fill up the pet pantry anymore. Can’t someone figure this out. Geez already.

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Can no longer use in Canada. I’ve had this app for many years and now cannot use it in Canada.

Update for canada. Please for god sakes update this app to be compatible in Canada. Cannot use my account on this app cause it can’t find my log in, however it works on website!! Cant change to canada, Cant enter a zip/postal only zip…. Come on pet smart you make SO MUCH MONEY

Noooooo!. No more treat trail?? Why?? Please put it back, I don’t even care about the coupons because you couldn’t use them online anyway but the game was fun!

So Glitchy. It never lets me sign in and it always has an error if I try to change my password. Don’t waste your time. The website is less annoying.

Can't log in. Fix that, do ur job

No treat trail. Updated the app and now no treat trail game- that was the main reason I had the app. Will delete if it’s gone for good

👎. I would have used this app quite a bit as I have a cat and dog however there are many bugs that need to be fixed on it. 1. I verified my account by logging into me email however the app didn’t recognize this, I tried refreshing the app and attempted to resend a verification code but an “error” pops up. 2. I currently have a rewards card but for whatever reason my email isn’t tied to it so I had to start a new account, which is fine however it would be nice to have the option of adding my existing card onto the app. I have points on my current card and don’t want to start up a new one. But otherwise, dealing with pet smart generally speaking is always a good experience hence the 2 star rating but the app is garbage, it’s got a few bugs to work out.

Baby girl and mamas boy. This app is pretty good once you figure out how to use it

Animl,. Good 😊

Bad App. Good store, but the constant glitches on this app is losing them sales.

Treats trail coupon game. You have removed the game, thus I will no longer use pet smart until it returns. I used the coupons for every shop. Thank you. 0 Stars.

App sucks. The app worked well for me before this last update. Now nothing works. Thanks for the fix

American app?. Can’t make a payment online for grooming services unless you have an American zip code? I have tried on multiple occasions, it doesn’t even give tog an option to change it to Canada

They got rid of the game?!. The only reason I downloaded the app was for the game and winning coupons. It was such a good idea. But they have just gotten rid of that, so I will delete the app if the game isn’t put back.

Got rid of treat trail. They used to give discounts for using their app. Now there’s no point in having it. Guess I’ll be shopping at a closer store that isn’t petsmart

Nice App. Love treat trail! 👌😀 Used too……. It’s gone now 👎🏼😢

:(. Can’t order through the app, always says ‘error occurred, try again later’ when I try to put in my payment info. And no more treat trail…

Update. I updated the app and there is no longer the game that you play in order to receive discounts. Is that another bug or is it permanently removed?

All and website have too many problems.. The app lost the game, and it does not give me the option to use my points. I have tried everything. It also is no longer remembering my favourites. Too many issues constantly with the app and the website.

What happened to your treat trail game ??. I used to be a fan of the app game that was on here and spent money on the app and instore to use my treat trail coupons but now the game is gone . Not sure that I will be going now

Treats Trail Game. Really wish the game wasn’t removed from the app - it was great for discounts on expensive items. Please bring it back!!!

I can not login. I tried the same password in the website and it was correct

Doesn’t take username and password. Same account works online,but not with the app!

No more treat trail. I enjoyed using the app to keep track of my treat points, activate discounts, and to play the treat trail game to earn coupons. Now that there is no more treat trail it really discourages you from having the app.

Broken. “Oops! Something went wrong. Please try again later.” I’ve been trying for days to enter my info but I keep getting this error message. Can’t even get my bonus points for signing up if the app won’t work. Just use their website. It kinda works. This doesn’t work at all.

I do exist lol. You know what really grinds my gears..? I have a petsmart account, I can successfully login on the website and I can do so with no issues. However, I can not login on the app. It says there is no account found under my email. All though, that same email gets me logged in on the website..? Pourquoi?

Removed treat trail game now the app is pointless.. App has been rendered useless now that they’ve removed the treat trail game and coupons. Just a waste of space icon. Deleted.

Canada. Im in Canada, using a Canadian phone with Canadian service on Canadian wifi. I can’t even get Hulu on this phone and I pay for Hulu. But apparently your app will not deliver or acknowledge that Canada is a country . I put Ann arbour and tells me not available . American app on Canadian everything. FIX IT

Needs work. Pretty buggy

They has one job to make everyone happy, and they fk it up.. Literally everyone who downloaded this app was to be able to play the game to win coupons. It was a really good marketing strategy to make people 1- download the app and 2- make people come to your store and purchase stuff from the overly expensive store. And now it’s all gone. At least remove the picture of the app in the App Store description. It confuses people. Sheesh. One job you guys had. One! ☝️

Treat trail?!?. Where’d it go? That was the main reason we used the app! Guess I can shop closer to home for my dog food now… The coupons kept us coming into town for PetSmart. So sad about this!

Super glitchy app. I tried placing an online order for pickup because there is an online coupon and it charged me but the order didn’t process. I made the mistake of pressing place order again thinking it just wasn’t loading… and I was charged again and the order still didn’t get placed! Super frustrating.

Lost my favourite list!. My favourite list is empty after the update while I added two items today! I curated my list carefully and used it. So disappointing 👎

Dry food. The app can not find the cat food that I type exactly into the search bar. Stupid and a time waster. When I ask for dry cat food list it list dog food as well as cat food. I’m pretty sure you need a new app administrator

If I could give a zero I would. Tried with two different cards to check out and denied both then I realized after that both times it took money out of my accounts so now I’m down $40 and still don’t have my items ordered

Why did you take the game away????. As a long time user of the treat trail game I am so disappointed that you terminated the program. This was part of the pet supply ritual for me and my husband to see who can get the better coupon from the game. With rising costs of everything it’s just heart breaking to lose out of the small savings we were able to get from the game. Hope it’s being revamped into a new game.

Awful. Down a lot. Impossible to order.

No more game?!. Literally only had this app for the game. My kids loved it also. I didn’t even care about the coupon. Put the damn game back.

Treat trail is gone.. :( they don’t care about the pets….. starving

Too many errors. Constantly getting error messages 😞 ending up missing some of the promotions.

Got rid of the coupon mini game - corporate greed at its finest. The app is functional and is sub par, what made it stand out was the mini game that would gift you a 10/15/20 percent off a single item coupon monthly to help with a bag of dog food to combat the manufacturers’ price gouging. Looks like PetSmart wants in on the corporate greed as well, sadly. I’ve deleted the app. Pretty useless now.

Look at a map. Totally useless if you live in Canada. Will let you pick a Canadian store but not enter an address in Canada. So much for online shopping. Guess we’ll have to shop elsewhere.

Where is treats trail?. Where did the game go? I cannot find it anymore

Treat trail!?. I updated my app as I had to or I wasn’t able to use the app. I went to play treat trail and it’s gone! I only shopped at PetSmart because I had the coupons. The store is expensive as is. Please put the game and coupons back or I’ll be taking my business elsewhere…. Not happy…

Never able to checkout. I have tried more than 10 times for checking out. It’s a mission impossible. Every time it’s stopped at the last step ‘Review order’, waited for 10 mins but never went through

Not retaining favourites. Frustrating at best when all my fav products disappeared from my fav list in app. Won’t retain any new items as I try to rebuild the list. Always shows empty now.

Treat trail is missing. Treat trail is missing! That’s the reason I have the app.

Where is the treat trail?!. Absolutely useless app without treat trail, will be deleting and shopping else where if the game is not back!

Treats. Not happy The game is gone

Crashes a lot. The app crashes a lot and when you add an item to your favourite list, the list always shows it’s empty. Very frustrating.

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Just ok. This app is really convenient for setting appointments, playing games for coupons, and price matching in store items. However, it’s only awesome when it works. Most of the time when I I Jaír this app it does t accept my login credentials and makes me song in via Facebook. My Facebook profile doesn’t have any of my pet info or even my current phone number but the app won’t accept my actual log in. It really makes no sense and I’ve tried everything. I have deleted this app and reinstalled, I have changed my password countless times, and even tried recreating my profile through my Facebook but my info never sticks. I really liked the app a few months ago when it was working properly but now...glitch city.

Love the store. I get all my pet needs from that store. The people are so nice, they’re very helpful. The only thing is when I order from the app when I want to pay it gives me a hard time it doesn’t recognize my credit card or Afterpay. since they updated it. when it’s time to pick up your merchandise, I usually do curbside pick up, but it won’t let me from my phone to enter all my car information, so I had to call them to tell them I’m outside, it’s been that way for a long time with the app.. but Im very happy with the store sometimes not the app

Super annoying and inconvenient. I would normally give 5⭐️I LOVE the girls at our local PetSmart, and they’re super good to my girl whenever Hope goes in to be groomed❤️ However for the last 4/5 months I HAVE NOT been able to make any type of grooming appointments online, and that is SUPER INCONVENIENT for my family. I’m either at work, driving kids to/from school practice/games.. for me to have to call and sometimes sit on hold and wait for someone to finally answer the phone 45 minutes later.. is just absolutely inconvenient and SUPER AGGRAVATING. plus, I can’t link a phone call to my calendar in my phone to automatically remind me.. and of course when I call and speak to customer service they have ZERO idea how or why it’s doing that or how to fix it.. PLEASE FIX THIS!

Never works, will charge you but not submit order.. I literally can never get the app or website to work which is extremely frustrating when they have specific online coupons. Instead, it gets stuck on the check out page. Oh but that isn’t the best part, the best part is that it charges my card still yet doesn’t place my order. As of now I am down $100 in my account because I attempted to place the order twice. Now I have to wait 3 days for it to reverse itself and I still need to purchase food for my pets. Absolute worst app ever. PetSmart really should invest in getting someone tech savvy to actually make their app and website work properly instead of forcing me to not be able to purchase my own things until the reversal of charges. I am going to switch to Petco for all my pet needs.

Difficult Grooming Scheduling. I have a pug and I have been going to PetSmart to get him groomed for years. Every time this app receives an update, I hope they add being able to select grooming appointments for “special needs” breeds like my pug. I have to always call to schedule my appointments and it’s just extra hassle when the purpose of this app should be making scheduling easier. I want to be able to see past grooming appointments and who we used as groomers and what services but I cannot access those types of app services all because my dog is a pug. Also, the app is always freezing and can never load my past purchases or coupons. Thinking of deleting it all together because it’s pretty useless and takes up valuable cloud space.

Love the App needs a couple things. I rarely to never leave reviews but for Petsmart I will so they can keep improving. I wish there was a filter when looking at promotional items between species I have to sort through loads of dog stuff before finding anything cat related if anything at all. Secondly I’ve had difficulty locating a coupons section in the app even the ones I win from treat trail, perhaps I’ve overlooked it but it’s shouldn’t be hard to find if it is there. If it’s not there then the app would benefit making coupons easier to access for users. Otherwise I appreciate the app it comes in handy for checking item availability and budgeting for my fur and scale babies.

Nice app until checkout. The app itself is pretty nice. It’s easy to search and when doing the pick up option it’s easy to change stores. But the check out portion is extremely frustrating! I entered all of the payment information, I do not see any errors, nothing is highlighted or has red print to indicate something is wrong but I cannot get past that point. The “Review Order” button is greyed out and won’t allow me to press it in order to check out. I tried the website and the same thing happened. I don’t see any errors so I have no idea why I can’t check out. During COVID times I’m not comfortable going into the store so I’ll have to shop elsewhere. The check out process really needs to be worked on because I’m sure I’m not the only customer you are losing simply because your app and website don’t allow us to check out.

Why changed back to only iPhone app when i’m on an iPad?. So, this blows — had used this app yesterday when it was still the iPad version. I go onto it today, and it’s back to only iPhone version. Unless i’m mistaken...but there’s certain functions missing that i have to go to the site via web browser for (like, i would like to favorite items when i’m browsing and such, or see ALL of my purchase history, not just the online purchases). Hopefully, the phone app will either be updated to include the additional features, or the developers will actually return this app back to the iPad version. The only reason why i’d even use the phone version is for the Treat Trails game...but that should be available on an iPad version of this, too (that way i can preserve storage space on my phone). Deleted and using the web browser version until i see this improvement.

Petco here I come. I’ve tried ordering same day delivery on 3 or 4 occasions to get dog food delivered. Every time they cancel my order, don’t text me even though they ask for my number, don’t email me even though they ask for my email, don’t call. Don’t anything. So on each occasion I’ve just been sitting around waiting for food that never comes. They’re reason being it’s out of stock. Okay well then indicate that on the website and why not reach out and see if I wanted to change up the order instead? Like it’s just so stupid and I will not be ordering from here again. The whole point to offering same day is convenience, nothing about the past four experiences I’ve had have been convenient whatsoever. Now I’ll be running to petco to grab her some food because PetSmart can’t just communicate with people.

Needs tweaking.. I’d like to give it 3.5 stars but I can’t. Mainly, the app needs to be tweaked. I’ve already suggested that they include a bar cod with the pet perks number to speed things up. There are, and I guess has to be, a large variety of items to pick from. Perhaps making an area where a person like myself could “store” frequent items? Help me to save time. Actually, you might already have this option however I haven’t come across it yet. Scheduling grooming appointments needs a tweek. I tried to schedule with the same groomer we had last time and couldn’t locate her, so, I had to pick another. When I got to the store there she was but now she was “in training” to learn how to cut dogs hair. Maybe there is a way you can indicate that? Might be more but that’s enough for now. So, a bunch more work and you guys might get to 5 stars!!

Treats Offers No Longer Visible on App. Not sure if this is due to the recent update or what, but offers are not showing up on the Treats page of the app. I can’t even see offers I have already activated. The page continues to see a message “Offers coming soon! Check back for your exclusive offers.” The homepage of app shows some offers and give me the “Activate Offer” option. However, when I tap on it, the app goes to the Treats page which continues to show the offers coming soon message. I signed into the website to see what the Treats page does and it appeared to be working fine. I was able to see all of my Treats offers. I really hope the app gets fixed soon!

Online Payment Acceptance Needs Tweaking. Majority of the time with Petsmart app and website, online credit card payment results in “error” and a double payment hold placed on the credit card. For payment acceptance via PayPal, purchase is successful. In turn, PayPal has no problem charging to the same credit card that was directly used to attempt purchase in the first place. However, the purchase amount via PayPal shows twice as”pending”, which means once again the credit card has a double payment hold. I have to wait for one payment placed on hold to be posted as payment, AND up to 10 business days for the other three “pendings” to be released and credited back to my charge card. I have no problems with the convenience of online payment using the same card, either directly or via PayPal, with other businesses. The problem is only with Petsmart app and website.

Crap! Doesn’t recognize customers profile every time. This app is designed by puppies! Every time I log in it thinks I’m a new user. Every time I log back in it asks me to fill out a pet profile even though I have pet profiles for past 2+ years. Every time I try to book services, it thinks I’m a new user, but if I back out 1-2 and start again it then finds my profile and realized I’m not a first time user. Sporadically loses the pet profile pic. As for the actual functionality, I like being able to schedule grooming services but my local store NEVER has any details when I do book something other than bane/time. What’s the point of choosing all the details and options of a service if the local store doesn’t know anything about it or even provide that specific service. Really need to fix that profile new user vs long time user crap; makes me want to stop being a user.

Store is great, app needs work. I downloaded this app because we order online and pick up in store so frequently it just made sense, but wow. This app. In theory you can use your fingerprint ID to log in, but it never works. Then when you try to use your password (if you can remember it, because you’ve been using your fingerprint) the thing won’t submit. And you only find out AFTER like, three captchas in a row. Every freaking time. It’s obnoxious. I understand the need for security but it’s so excessive and frustrating that I ended up uninstalling the app. It’s a shame because it has potential- the little game to get a coupon is cute, and we do shop there so often it made sense to have the app, but it’s almost worth it to just keep doing the guest check out because it’s SUCH a pain to log in.

Disappeared again. Just was finishing up my order of 15 items one was a monthly and then I get kicked out. I go back in and try to finish up one more item and it wouldn’t search anything just blank!!!!! So I go to my cart and I get kicked out go back and cart now is nothing won’t let me go into it. Then I try to place my whole order again then click shop cat and kicked out, what the heck?!?!?!!!!!!! So very disappointing I took so much time over an hour looking over the sale items etc to get kicked out then I need to remember everything I chose. I don’t have the time this was the time I had please could someone get back to me and explain what the heck happened. I’d appreciate it for now I gotta go and get back later tonight to hope to complete order hoping too. Sadly disappointed trying to be hopeful, MT

App Is Broken. I just downloaded this app less than 4 hours ago because I am officially adopting a kitten in 3 weeks. My email did not get a confirmation link. I can log out and log in, but my account information would not update. After giving up with the app, I turned to the website. It got me through checkout, so I paid and completed my order for in-store pickup. I still haven’t gotten an email confirmation for my order. How will I confirm the order when I pick it up if I wasn’t sent the email? My money was immediately taken out of my account but as of now, no communication nor updates from PetSmart about the status of my order. I tried again with the app. I even re-downloaded it, but the app won’t even show my order history. I am worried about giving my new pet and I the smoothest transition possible given the current pandemic. Please fix this and I will adjust my rating.

Can’t even log back in.. :(. A few days ago the app told me my session had expired and after then literally no matter what I try I can’t log back in. I can’t even reset my password, when I try to send a password change email I justos to know where they’re going but they’re not in my inbox or spam..so..I even attempted to log in via the safari website but even there my account isn’t logging in it’s honestly kind of a bummer seeing as I had points and coupons I was wanting to use that by now have expired and I have no way to seemingly recover my account or log in. I sent an email to Customer service but honestly I’m not even expecting to be able to ever log back in... I’m really bummed haha I wish this hadn’t have happened, this app had been making my purchases easier to get and honestly cheaper in my area Bc of the crazy in person sales taxes but it was good while it lasted I guess :(

Needs improvement. As a petsmart leader I’m often searching on behalf of my customer for online price checks, if something that is not available in store might be available online, etc. but it’s nearly impossible to get this app to load. Often times when I put in a products details and name it doesn’t even generate related items, let alone the exact item I explain in the search bar. I often have to use google search instead but would like to be able to have a well functioning app to refer to. Even in personal use off of company Wi-Fi or cellular data I have issues with it loading so I don’t believe it’s Wi-Fi or data connection that’s the issue. I truly hope this gets fixed, I would love an easy and error free experience!

PetSmart App is AWESOME!. Tried to book grooming appointments for my 2 small dogs. I booked one dog appointment. When booking for the second dog, it showed appointments available all day. I chose an appointment for the same time with a different groomer. I forgot to to add nail grinding so I chose that service as an add-on. Trying to complete my booking but that choice seemed like it was doing anything. I started over and when I tried to book a groomer, “anyone” like I did for the first dog, I received the message, “No appointments available.” Tried to go back to find confirmation of the first grooming appointment and I received the message, “no appointments booked”. Frustrated, I searched for a PetSmart app and downloaded it. That proved to be a godsend! It showed only the first grooming appointment I made. I canceled it. Then, I very easily made 2 grooming appointments for the same time/day with 2 different groomers! I will always use the PetSmart for booking grooming appointments in the future! I’m sorry for the long message but I wanted to show how much frustration I went through trying to book grooming online.

Great for ordering & picking up orders. Updated. I had an issue with store pick. I checked that I was there on the app & no one came out. After about 15-20 minutes of waiting, I went in to pick it up. The person that helped me did not know anything. I kind of had a feeling it was that particular store & not the app & I was correct. I ordered again recently from the store I normally go to, checked that I was there, & a few minutes later, they came out with my order. I only use app to order for both curbside pickup & in-store pickup. Easy for ordering. Online/app prices are normally a lot cheaper than in-store. So I prefer ordering through it.

Takes your money then doesn’t process order. This has happened to me twice: I open the app, find what I need; place in cart, go to choose shipping option and pay with Apple Pay. I’m instantly notified by my cc that my payment went through but the app places no order. I’m placed right back in the shopping cart screen. I’m writing this review now because it just happened to me again. Confused, and thinking my payment hadn’t worked, I hit ‘pay.’ I then receive 2 notifications from my cc — double charged, no order. If I could rate it any lower than 1 star, I would. It’s ridiculous that I’m now sitting and waiting for a customer support response, with double the money gone from my account, and all I wanted was freakin cat food. I’d run down the road myself if someone in the house didn’t have COVID…. Thanks PetSmart. Give me my refund.

Good start, but needs some updates. I love Petsmart, but the app needs some improvements, specifically two things: (1) It needs to adjust to users who need larger print/ visibility accommodations. I have larger text on my phone, and I have to reconfigure it each time, in order to just tell them I’ve arrived to pick up my order. The button for “I’m here” isn’t visible when in larger text mode. (2) It needs to let you save the info for your vehicle. Having to input the same info repeatedly is annoying, especially since it often does not recognize that I’ve already tapped the color or type of vehicle.

App is slow and super glitchy. This app is only good for keeping track of your rewards. It is nearly impossible to try to place a big order with it and extremely time consuming. When I place items in my cart, they show as available in store and then just glitches to show that none of the stuff I have in my cart is available in that store anymore (when it definitely still is). So then i have to delete it from the cart and add it all over again. You can see how this would be so annoying trying to place a big order of $300+. Also, when im trying to view my cart sometimes it just crashes on me. Just right now, it has kicked me out of the app about 4 times. Its so incredibly frustrating. Petsmart is great and my favorite pet store to shop from but they really need to step it up with this app..

Disappointing and frustrating. This app is so frustrating! when I’m trying to take advantage of the $10 off plus free DoorDash delivery PetSmart advertises, I cannot place the order. This is a reoccurring issue I’ve experienced several times. The app repeatedly shuts down completely when I try to go to my cart. Reopen the app and Suddenly my cart is empty after spending over an hour putting my order together. Now it won’t allow items to be opened. This app does not save time or money because it never works. If you’re going to offer a special why don’t you keep your inventory properly stocked? It seems when I try to purchase items the quantity available continues to change and this glitches the system. Get a better system! Don’t offer a special we cannot take advantage of. It’s false advertising!

Impossible to verify my email address. For some reason, whenever I try to verify my email address for my PetSmart account, the email doesn’t come through to my Gmail account. I’ve talked to five different customer service people, each one of them resent the confirmation email, but if course it didn’t come through. Yes I’ve checked spam, yes I’ve checked my “promotions” folder, and yes I’ve tried clicking “confirm my email address” from different browsers, both on my phone and on my laptop, both in the PetSmart app and on their website. I keep getting passed around to different customer service people, and I’ve asked if I can just change my email address since the emails aren’t coming through. The customer service response to this last request was a voicemail saying they “resent the confirmation email” again. Ugh!

Issue with adding a person to pick up order. I have been a loyal customer at PetSmart for years now. I have started using the feature to buy an item on the app and add my fiancé as a secondary person to pick up if I am not available. When he goes to pick up the item at the Menifee CA location and shows proof that I added him as a person who can pick up the order, the associates are always VERY rude to him and immediately tell him he cannot pick it up. If this was a one time thing I may understand that there was possible confusion, but I have gone out of my way to screenshot and add him as someone who can pick up my order and they continue to tell him no and treat him poorly. Why do you even have this option on your app if your associates will not allow it to happen? If a solution is not made, I will NEVER return to PetSmart.

Horrible app!!!. I have tried to order items a dozen times and each time when I check out, it says please review that the quantities have changed!!! They have not changed!!! So, I deleted all the items and reordered them. Again I get the same message!!! I then, called the local store and talked to someone in customer service. She said the items have changed in the store. I told her that I deleted all items and readded them and still getting the same message!!! She said, “Well’ you’ll have to call the main customer service number…I asked her what that number was and she said, there’s a tab on the site just click on that and the number is there!!!!! How very very unprofessional and rude that she could not have given me the number after how very long I have been trying to place an order!!! I will rethink my doing much shopping at this branch!!!!!

What happened?. I’ve ordered pick up 3 times, all included prescription cat food, without issue, on the same day. Today, my 4th order, I was told it will take 7-10 days to get my prescription cat food vet approved. My Vet is at Banfield inside the very Petsmart I am picking up from. The Petsmart staff can wave to the Banfield receptionist none the less get the prescription approved. My boyfriend was told the order didn’t exist and was sent home with a phone number for me to call regardless of him having the order number and an email confirmation. Customer service told me again that I world have to wait 7-10 days to pick up an order with prescription pet food? What happened? I was able to pick up my 3 previous orders on the same day! My vet is in the same building!! Ridiculous!!!

Nothing works. Throw away online coupons!. For months now neither the App or the website has allowed me to order food and then pick it up in the store. It all goes well until you want to check out. NEVER works over the last few months which for me is a huge issue. Not only can’t we use any coupon that is “online” only, you also can’t just pick up your order at the store because it won’t let you check out. It baffles me that nothing has been done. I’ve told multiple employees, managers and they just shrug their shoulders and agree. It’s a very sad state of affairs. Shame on you PetSmart. I used to think your customer service was better then other Pet stores but not anymore. If I could have given you half a star I would have. Once people could go back into the stores without masks, you have not fixed anything.

Do not book hotel thru app. I booked an appointment for my dogs before the holiday only to have them call me a week later to tell me they have canceled it. Now I can’t find any place with an appointment and my dogs can’t travel with me. The girl on the phone told me that it doesn’t actually book a stay in the petshotel it just puts in a request. But, when you use the app it literally says you are “booking” an appointment and even asks you to confirm that you want to book your appointment with whatever package and how much it will cost. Then it sends you a confirmation for your “booked appointment” don’t be fooled the girl that called me said the only way to be sure you get a room is by calling. The app needs to either be capable of actually making appointments or PetSmart needs to rework and reword their app so it lets you know you are only making a request for a hotel room. So they don’t screw up anyone else’s holiday plans.

Almost Perfect. This app does almost everything I need. It’s easy to find the items I’m looking for with the help of multiple categories and filters, with the exception of pharmacy items. The website has a pharmacy category that the app does not. I can find pharmacy items in the app by searching for a specific item but there is no way to browse all pharmacy items that I can find. Otherwise, the app makes it easy to favorite items, select shipping, autoship, or pick-up options in checkout, and makes it easy to keep track of my reward points. Overall, I think it’s a great app but adding in the pharmacy category for shopping would be appreciated!

No Longer Works. It used to work, but since the update I can no longer log in. It tells me my information is wrong which I know that it’s not. Their “Forget password” feature doesn’t work either, I have tried dozens of times from mobile, the app, and desktop, but I never receive the password reset email. Customer service is of no help either because even though I already told them it doesn’t work, all they do is what I already did which is attempt to send another password reset email, didn’t get those either. Now they want me to create a new account? No. Clearly Petsmart made a mess with the latest update and the new “no social sign in” thing which unfortunately for them, they apparently have no way to access their customers accounts. This is all their fault and just not worth the hassle in this day and age. I will simply shop at Petco instead.

Terrible!. Used this App to book a pets hotel stay about 3 weeks ahead. Had a booking # and it said it was confirmed. Got a call 2 days before my trip stating my pets reservation was changed to another location. My dogs had never stayed at this location and it was inconvenient to my home. Then I was also told my pets would have to have their Bordatella vaccine 48 hours prior to being dropped off! Well, it was Easter Sunday and 48 hours before! I called my local PetSmart location where the reservation was originally for. They said there was nothing they could do. They also said that “online reservations” are just “requests”. What??? Who ever heard of such baloney? Then they tried to say they had thousands of reservations online and the reservation center couldn’t support them. So maybe if you can’t support the App... get rid of it!!! Hello, ever heard of customer service? Frustrated to the max!

Save an hour+ of frustration & use your browser (not this garbage app)!. I love PetSmart, but I despise their app. The app was slow, taking over an hour, and it did not give me the option to review and submit my order. I’m very tech-savvy, and if I had this much trouble, I can imagine how frustrating this might be for someone who is not very tech-savvy; they would quit trying the online process altogether. If the developer sees this, please fix it or remove it from the App Store. When the app got stuck on the payment details (after entering my 2 $10 gift cards and credit card), it kept asking me to complete these stupid captcha tests, sometimes 2 or 3 in a row after correctly finding all the asinine images (“find all the crosswalks;” “find all the fire hydrants;” “find all the cars”). I thought this might be a glitch. In the app, I hit the back button to re-enter all the payment information a second time. The app said the gift cards had a $0 balance. After trying for an hour+, I quit the app and used my DuckDuckGo browser. The browser took just a few minutes. I entered all the payment information without a hitch, including the 2 $10 gift cards. I received an email that my order went through. I am deleting the PetSmart app and will continue to place orders in peace on my browser.

Needs the ability to place orders. First of all, the Treats program is great! I redownloaded this app after the program went live and it is a massive improvement from the previous version. I’m happy I was able to add photos for our three sons on here since the desktop site wouldn’t let me for some reason. I gave 4/5 stars as I would really like to see a shopping experience added so I can quickly place orders from my phone. ShopRite’s app has that feature and it makes ordering fast and easy. If you need an example to go on, use theirs. I would be so thrilled to see that. While I can order on a mobile browser, it still is easier to use and maneuver the desktop site. Hoping to have that change in the future!

App is too laggy and shipping options are ridiculous. Out of all of my apps, this app is soooo laggy. It is super slow to load anything and will take me ages to find and add all of my items to an order. On top of that, now there is a new rule that I need to purchase 12 of EACH food item for my dog for me to get delivery or shipping. I find this to be absurd because my dog does not need over $500 worth of food for the month I don’t understand why I need to be forced to purchase that many when I just want a few of each item and this was possible before. It also sometimes allows me to pick any amount and then shuts me out of the app before payment and will not let me to go back to my cart to edit anything in my order. While my experience in store is good, this app and online ordering system is ridiculous and makes me not want to shop there in all honesty.

Very difficult to maneuver. I placed an order online to be picked up in store. I was supposed to receive an email - with my order information, details, and when to pick it up - within an hour. It has been three days. My payment has already been deducted from PayPal. When I talked to the clerk at the store, he said the orders usually get printed out that night and filled. While I was at the store, I looked around and several of the items I ordered were not even on the shelves, even though when filling out the online order, it indicated the store did have the item. I’m giving the store until Saturday to fill my order or then I will expect an immediate refund to PayPal. I’m extremely disappointed! What really annoys me is I have nothing to identify what I purchased. Nothing. The email was supposed to itemize everything. And this app is useless in finding out anything. Unless you want your dog groomed!! Argh!!

No help at all. I’ve used it a handful of times and every time I had used it it worked perfectly. As of late tho, the last two purchases I’ve tried to make, the first one didn’t go through yet it charged me twice and it withheld my money from my card and I couldn’t get it back for days. Take into consideration it was a $100+ order. So i was out $200+ for days without being able to use them and yet I had to go in person to buy food for my pets cuz I needed these things. The second time the order went through but it charged me twice again, once was for the payment and the other one, according to Customer Service was to ensure that I had those funds. Once a payment goes through those funds should be returned but now I’m being told it might be up to 30 days to receive these funds back into my account. Huge scam and very unsatisfied with all of this.

App is completely broken. Cannot do checkout on cat food but works somewhat for expensive items like self cleaning litter boxes. Absolutely frustrating. *UPDATE* 24 hours later app still won’t allow checkout. Can bypass the glitch only by donating to their charity. However they have removed the Afterpay option and you cannot add a new credit card. What garbage!!!! *UPDATE* Over a week later and app is still non-functional for checking out when purchasing any brand of cat food. You need to fire whoever you’re paying to keep your app working because they aren’t doing your job. I’m going to order my cat food from Chewy. I give up on PetSmart. **Update** About a year after my original review the app is worse than ever. It’s slower than molasses going uphill in February, won’t allow checkout, tons of error messages, etc. I can’t believe a company this big has such a horrible app and doesn’t fix it.

Great. I mostly use this app to have my barcode ready upon checkout, checking how many points I have, finding if something is in stock, as well as playing the Treats Trail game to get some coupons. Now, that treat trail is the only reason I docked a star off. Sometimes I play the game before going to the store to get my coupon. Then when I’m at the store, I’ll pull up the coupon. But 2 times now, I’ve tried to pull up the coupon at the store and it doesn’t work. I THINK it’s because after finishing the game, I viewed the coupon (to see what type of discount I got). So, once I was at the store, I couldn’t use the coupon. Advice for Treat Trail: DONT view your coupon until you’re in the checkout lane ready to pay!

Checkout Hassle. Since the update the app no longer allows me to add items to my cart, and on the off chance it does let me, I can not view my cart at all or checkout. I’m assuming something broke during the update, but as of right now the app is only a three stars as I’m still able to view wether or not an item is in stock in store or not. I have no problem with having to walk in and buy an item the usual way. I just miss the convenience of paying before hand and only having to pick it up. Now that being said, it’s impossible for me to buy an online only item. As for some items the only option is pay online and have it shipped. If I can’t pay I can’t order 😭😭😭 I hope this little glitch is fixed soon.

App doesn’t always.. I like the PetSmart app because it’s easy to book grooming appointments for my pet. I especially like it because it allows you to select the groomer. I always get my pet seen by the same person, thus I like that the app has this feature. It also makes booking and canceling appts much faster. As for coupons and treat points, my points never get updated on the app, I always have to ask at the store. I wish the coupons applied toward grooming but they don’t. I only use the app for grooming appts, nothing else. The main issue I have with this is app is when it’s not working. What do I mean? Every now and then the app will not open. It’s doesn’t matter if it is updated, it will not give me access to my coupons or anything. This is the case right now.

Almost unable to use the app. I would like to preface this by saying no matter how annoying the app, I never write reviews but this was just that bad. I randomly get the loading screen even when not clicking on something or visiting a different page. It’ll glitch between loading and normally being on the page. I have pretty good internet and never have issues on other apps but this one took between 2-5 minutes to load anything. I tried to check out so many times and the review order button was just infinitely greyed out and of course you have to start from the beginning if anything happens during the checkout. This literally made me order from Petco instead as their app actually lets me go through with the purchase via their app seamlessly. I think this app just needs a completely rework.

Don’t try if you want to pick up in store. This app is awful! There are certain coupons just for the app, but if you want to pickup in store, I wish you the best of luck. My partner and I tried about 5 different cards and I tried Apple Pay, but the app couldn’t place the order with any. Didn’t stop them from charging one of my credit cards though! Tried to reach out on their website and I’ll hear back in 2 business days??? Not to mention while trying to place the order I was asked to do the “prove you’re not a robot” thing so many times (spent about half an hour doing so, because if you scroll up to make sure your order is still correct or the app loads for any reason, you’ll have to start over again) Absolutely ridiculous that in 2022 you have an app that functions this poorly.

Coupons Always Say Used. I play treat trail for the coupons. Every time I take the time and win them I get hassled at the store because they say I’ve already used them. Cashiers give me a hard time and say and can’t use it again. Some are nice and will still honor it. Just got hassled today when I won the coupon in the parking lot and went straight into the store; cashier said I used it already. Got into with another cashier over the coupon and she finally gave it to me. Ridiculous. I spen a lot of money at this store to include obedience training. Saving a little money from time to time is incentive to keep going back. Getting hassled about 15 and 20 percent coupons is straight garbage and thinking about not going back anymore. Hate to get hassled at checkout like I’m trying to get over on them. I’m not asking for anything free.

Slow. Their app is slow and takes a bit of time to find the items you need, and then it loads a picture real slow. Like it’s buffering for quite a bit before the image displays and you can order your items. The search feature is not very helpful. I type in pro plan and all the dog food comes up. I don’t have a dog I don’t need dog food. Why doesn’t pro plan for a cat come up? It is helpful to order the food and have it ready for pick up. This makes it very easy to do. It’s also helpful that it can tell you how many items of that product is in that particular store. Overall it is a helpful app. It’s just that each time you go to an item it tries to load it can take 30 seconds or more to come up. I spent too much time trying to order cat food.

Finicky like my cats. Works sometimes when I’m using iOS and Safari. Other times I cannot log in and have to use another browser. Also items they list as available are not there at pick up time because they don’t have it. It happens a lot of the time. Still I appreciate their efforts during the pandemic and the sacrifices they make to keep our pets happy and safe. Update: I’m having to uninstall and reinstall the app a lot. I get to checking out and some sort of technical issue happens and I am prompted to try again and when I do, the same thing happens. I actually called customer service and she sounded like she had a rehearsed line to tell customers whenever they called to try again, install/reinstall the app, etc. I told her I did all of those things and she said they are very busy so try again.

Sometimes Useful. I frequently shop at PetSmart for my cats needs the app is very useful when looking for items in stock, tracking sales and checking points however the app frequently crashes. It logs me out then freezes when I try to log in and it’s really frustrating so I end up using the website instead. I still use the app because when it’s not frozen it works great and is handy! suggestion: Can we add in a “favorites” or “like” option? It’s so annoying sifting through the search just to buy items I regularly purchase... or like Targets app has a “you recently bought XYZ” so it’s easy to add to your cart! Would love to see that happen on this app.

Full of Glitches User Beware. The Petsmart app (honestly, the website too) is so glitchy and hard to use. Constantly signs you out and gives errors. My final straw was when I changed my order to pick up and the quantities were changed without my knowledge and I was charged almost $250 instead of $60. I called to cancel and was told to call the store. Ended up calling 4 different stores because my order couldn’t be found and it was delivered anyway. When I went to return I realized I was never emailed a receipt only a confirmation. Neither on the app or website was there a receipt for me to return. Petsmart uses DoorDash to deliver, but the systems do not talk to each other and PetSmart employees have no ability to help when you have issues using THEIR app. Luckily I got my money back but this experience has ruined PetSmart for me.

Worst app. PetSmart obviously doesn’t want your business. It would be quicker to walk from Florida to Georgia and walk to each PetSmart location than walk back home than walk back to Georgia than walk back home to Florida and then walk to a PetSmart in Alabama for your purchase would be faster than use the app. Amazing I was searching for dog crates and kept getting cat food. Apple Pay doesn’t work for your app neither does your checkout part of your app work. Here’s some advise, if you want people to use your app for shopping, you might want to make sure that your customer can use the app to make a PAYMENT! PetSmart huh? More like PetStupid! I gave up looks like PetSmart has lost another customer to PetCo. Do not use their app nor give them your information. They charged my account than inexplicably refunded my account. It’s like they take your money than give it back!

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PetSmart 7.0.1 Tips, Tricks, Cheats and Rules

What do you think of the PetSmart app? Can you share your complaints, experiences, or thoughts about the application with PetSmart LLC and other users?

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PetSmart 7.0.1 Apps Screenshots & Images

PetSmart iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 7.0.1
Play Store com.petsmart.consumermobile
Compatibility iOS 15.0 or later

PetSmart (Versiyon 7.0.1) Install & Download

The application PetSmart was published in the category Shopping on 18 November 2016, Friday and was developed by PetSmart LLC [Developer ID: 383283401]. This program file size is 254.18 MB. This app has been rated by 25,879 users and has a rating of 4.0 out of 5. PetSmart - Shopping app posted on 31 January 2024, Wednesday current version is 7.0.1 and works well on iOS 15.0 and higher versions. Google Play ID: com.petsmart.consumermobile. Languages supported by the app:

EN Download & Install Now!
Other Apps from PetSmart LLC Developer
App Name Score Comments Price
PetSmart App Customer Service, Editor Notes:

Thanks for using the PetSmart app! We take our Pet Parents' feedback to heart and make regular updates to our app to ensure your experience is top notch. For this update you can expect: - General Maintenance and bug fixes to enhance the app performance

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Find on this site the customer service details of PetSmart. Besides contact details, the page also offers a brief overview of the digital toy company.

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