ParkNYC Powered by Flowbird App Reviews

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New version is horrific. I’ve been happily using this app for years. However this new version has taken what was simple and made it difficult. A. No more saved frequently used codes. B. It’s awkward to read a tiny map with loads of numbers on a small phone C. When you do enter the zone they give an inaccurate address( at least in Queens) OR a business that closed years and years ago. D. unable to replenish automatically when balance goes down to nothing. They want you to always have a minimum of $25, so you are keeping loads of money on the app Bottom line - WHAT WERE THEY THINKING!! (and your choice is use it, carry quarters or use credit card in the street - none of which are acceptable alternatives) E. Fees for EVERYTHING F. Timer starts BEFORE you are done clicking through APP. I paid for 36 minutes, but realistically only had 33! That’s 10% “ stolen” AND this is a consistent “steal”

Worst app ever. They’ll give you tickets even if paid. Go ahead and spend 10 dollars for 2 hours to park in Manhattan. Walk away amused at the ease of it until you walk back to your car and see a 65 dollar ticket in your window that says “no ticket displayed”. The machines no longer work, forcing you to use this god awful app that hardly ever opens or allows you to use it to begin with. I’ve had to fight at least ten tickets since the switch, winning them all, but it’s absolutely ridiculous how useless New York is with all the money they presumably have. I’m writing this review after 2-3 years of using it, hating it, but this morning the app logs me in and spins and logs me right back out and I’ve had enough. It’s truly atrocious but NY has left us with no other way to pay for parking.

A few major flaws. - It doesn’t keep me logged in so I have to sign in every single time I use the app. There is no option to keep me signed in -you can’t pay for two separate parking sessions with the same car, and you cant cancel parking sessions either to start a new one. So when I’m running errands and go to a different spot a few blocks away and there is time left on the previous session, I’m forced to sit in my car to and wait for it to expire in order to pay again and avoid a ticket. Perhaps the WORST, most UNETHICAL flaw of all is the fact that this app allows you to pay for meters during alternate side parking. Instead of informing you like they do when it’s outside meter times or on weekends, they allow you to pay, hoping that you get a ticket. This should absolutely be fixed but it won’t, because NYC is greedy and corrupt. The only police officers I ever see are the ones giving parking tickets. Shame

Service charges add up - app is still hit or miss. Had original park mobile app. Worked good enough. It was upgraded and all my information was deleted. When you sign up a second time, as long as it’s same email you will get account balance back. So that was ok. The app crashes and kicks you out a lot. Forcing you to log in which came be time consuming. Very buggy. The kicker is now there is a service fee for everything. You add money there’s a service fee. You park and use the app to pay for parking there’s a service fee. It’s not much more convenient then going to the machine and now I need to pay extra to use it.

Horrible Upgrade. Whomever was in charge of upgrading this ap should find another career. This used to work great- now it often just hangs on the splash screen when you open it and you have to close and reopen. Then it often hangs when locating your zone, then it often kicks you out with “system unavailable” after you seemingly purchase the parking, and sometimes it seems to have completed the transaction only to come back with “unsuccessful login” message.

Brilliant. How ever worked on the update of this app was brilliant! It is so easy to navigate. The facial recognition makes it seamless. The location feature makes it foolproof. It takes patience to set up I had to delete app and reload, worth every second of inconvenience.

Ehhh. Feels like another way for the city to grab more money from folks. A convenience fee is added to very payment. If the meter isn’t taking your coins or card which is OFTEN! You must use the app or else risk a ticket. So you get hit with an extra fee? Also the fact that every time I try to extend my parking time it says I can not. So now I have to remember when the meter will be up and start the process for a new payment to extend my time. 🗑

Big step backwards in progress.. Old app used to work perfectly. New app has issues logging in and has a complicated rotary dial for selecting time that doesn’t make sense or work well. Also, none of the settings from the old app were transferred over to the new one, so existing users were forced to configure as if they were new, including payment info and vehicles. There was also no notification that the app was going to change, so the first time users found out they had to download and set up a new app was when they first attempted to park after the cutover. Very frustrating for the user and showing little to no effort on the part of the developers.

They now charge to use it. This app used to be great and I used it all the time. Paid only for the minimum time allowed if I was going into a store and was able to add more time from the app if I needed to stay a little longer. The updated version now charges for the initial transaction plus charges again to extend the time. It no longer has an advantage over using a credit card or a quarter or two to feed the meter. I will now only use it in an emergency where before I used it almost daily. They’ve lost my business.

Much improved! But….. Really really way better and easier to use than the old version. One issue: the old version had the number pad pop up on my IPhone when entering a zone number. Numbers only, like the dial keypad on a phone. This version you need to find the numbers on the top of all the symbols…. Not as easy.

No favorite zone feature. They took away one of the best features in the old system. The ability to add frequently used zones as favorites so when you go there the zone number is already available to select and not have to input it every time. I see no improvements in the new app and I see they took away a key feature from the old system. Why did they take a giant step backwards? Will they ever bring it back? The notification feature of when the time is about to expire does not work at all. It worked on the old system. My question to you is how can you take a perfectly good well thought out system and replace it with this junk system and say it’s new and improved? I wish there were no stars in the rating! ☹️

Bad changes made. The app was great. I only first downloaded it 2 or 3 months ago and it was great. Ease of use and the convenience were awesome. Way easier than getting out, standing in the cold while using your credit/debit card at the muni meter. Then they made changes to the landscape of the app. All of a sudden the card I had saved on there and used with the app 20+ times didn’t work. The app is still pretty easy to use and it still beats using your card at the meter but they changed everything around and it’s not nearly the same. Otherwise I would have given the app 5 ⭐️🌟🌟🌟⭐️.

Deficient in several areas. First, I can’t find how to stop the annoying emails saying my wallet is running low. Second, when I enter the parking zone the previous app took you to numbers keyboard automatically. This app does not. Third, I have to login every time when I open the app. I chose to log in with my Apple ID and every time I open the app I have been logged off. So it takes longer and sometimes login fails. Fourth, you are charging a fee. Why?! The previous app worked fine. This is not an improvement just a racket.

The Improved Parking App !. I like the new version. I did not check to see but I hope to be able to switch to another of my cars in case I enter the wrong license plate. It happened to me a few times that I paid for the wrong car and I was not able to correct the error. The app should allow to switch plate numbers within the paid period.

Terrible. When I first downloaded the application, I was so happy ! I parked for 2 hours and then I tried to park in another area and it was impossible. Then it worked again and I parked for 2 hours. When I wanted to extend the parking session, (the app shows that you ice) I couldn’t do it. Now, I called several times and nobody told me that I could only park 2 hrs with this application, seriously? I took my mom to the hospital and stayed more than 2 hours. You should train your staff to tell the customers that parking with the application is only for 2 hours and after that application not work anymore. I google it and found the answer. What good is it if it’s only for 2 hours? I will be deleting the app as soon as I use all the money I put in the wallet. Thanks for nothing.

Lost my money. I had the original ParkNYC App and had money left in my wallet/ account, when I updated the App I was told it was supposed to ask me to transfer my left over loaded money to new wallet in the App, it didn’t. I called customer service, they never gave me a clear answer on how to get it back. I also wrote them twice. I never heard back.. it’s strange how everything was transferred over, except for my money. I feel like I am being ripped off and something has to be done about this. My next step is to call 311 and find out who I can complain too. They do not have the right to keep my money that was loaded in my wallet.

Dissapointment. There was an opportunity to improve this app: it has been squandered and replaced with frustration, inefficiency, and almost chaos. The app seems to have more bugs now and the interface is less Intuitive to use. I could not process my credit card and they don’t respond quickly to customer service requests. I even got a ticket violation as a result because the street level machines were not working either. (Common occurrence) They deleted all past app accounts before the update, hardly giving any prior notice, made the app temporarily unusable, and at that cost this app shows a downgrade, not an improvement. Shame.

Why did you change a perfectly good app?. Why, why did you change? Old app was so easy and intuitive and in easy readable font. Payment could be charged to Apple store credit card. New release changed all of the above to make it much worse. It’s not intuitive. Who come up with sick idea to have a map. And once you enter parking Id it’s start telling and suggest parking address at the expense of the field where one has to enter parking if. This field is so small and stuck at the bottom so one need magnifying glsss to see what number you typed in. Now, I run out of funds and system wants me to type credit card info. it’s inconvenient to enter card info into the phone - you hold card in one hand, phone in another snd you need a third arm to type. I can not charge to Apple store credit card in automatic fashion the way it used to be. So instead, now I have to go back to the parking station and pay with credit card. You forced me to go back to use the credit card as opposed to NYC parking app. Even ewallet does not give you an option to charge apple store credit card.! Royal screw up! I will keep on using credit card and walk to parking payment and wait for the next release . Hopefully it will undo all these awful changes. Good luck!

Overall it’s quite helpful. I’m not a frequent user but have deposited the minimum $25 and opted into auto replenishment when balance gets low - which I can set as “low” threshold. I’d like to see that personalized option for deposit amounts as well if possible. I mean, $25 is not always easy to part with especially if it may take a year or so for me to utilize. How about this idea - a compromise - allow the user to set a $5 min deposit only when also allowing auto replenish feature. Or a one time deposit without auto replenish of $15… easier to part with in my opinion… also, an incentive would always work of course… say perhaps a $25 deposit would auto add another $5 by the developer? Anyway, nice work overall and lots of luck!

Charge extra fee. This app charges an extra fee for each transaction which is like paying almost double for parking. Also, another ripoff is that they give you less time for the same money as if you use the machines on the street.

Useful but beware of street cleaning hours. Unfortunately this app does not recognize street cleaning hours, it lets you pay for parking and you will end up getting a ticket. If you try to fight it it would be a waste of time because you will not succeed. The judge decision is going to be guilty making it your responsibility to check either there is or not street cleaning that day and time.

Worst App in the world!!. Can’t believe this is the official app for parking in NYC. How many updates has it been now and still horrible. Cybersecurity breaches, our personal data being stolen, updates that have taken our reload money (no way to get it back)… just one thing after another, I never write reviews for apps but I had to for this one. Who is in charge of this? Did they not think through before rolling out a new update each time? Isn’t this app suppose to help make our lives more convenient, instead it’s a mess.

NYC issues tickets and does not verify app payment. First off, I will state this app makes paying for parking easier than using the meter and displaying the receipt. The major issue is that NYC traffic enforcement officers do not check if you have made payment through the app. 2x in the prior month I paid for parking on the app and received a ticket “failure to display parking meter receipt.” This requires you to submit evidence and dispute the ticket. Based on my recent experiences I may go back to using the traditional parking meters until this issue is solved.

Horrible Downgrade. This is supposed to be an upgrade ? I find it to be a downgrade… I understand sometimes you park and you can’t see the number so it uses location service. That’s fine, but it’s so far it’s not accurate. It gives me addresses that I’m no where near, and when I put an address in that I’m literally parked in front of it doesn’t show the location and the right borough. As much as I put Queens. It shows Manhattan or something else, It’s terrible. I find it more difficult to use than the original version The other fault is that you can’t save certain parking areas that you frequent as favorites as you were able to do in the original version. It makes parking a lot faster especially when you park in the same areas often. I hope they change it back or at least update it to work better and allow you to save frequent parking areas and label them as you were able to do before.

New App Changes. I don’t like the changes you’ve made to the app. Too many clicks and too much input just to start a parking session. No favorites section. Today I wanted to extend a session and came to find that the session I thought I had started had not started. Unreliable and to complicated. Used to be a great app.

Discriminatory. If you have visual or hand disability, stay away from this app. First they charge you a minimum of $25 was not told to me initially not very transparent! Then I received a ticket after paying my parking fee, because I inadvertently put a one in my license plate that did not match the license plate on the app, I appealed, but I was denied felt this is discriminatory as I am elderly and cannot see very very well on this app. They should have at least reduced if not dismissed this. Please be wary of this app and very, very careful. I will pay garage fees, but not use this in the future.

Better than before, but still needs improvement. 1. Doesn’t show the zone number, when ask me to pay to park there. I don’t wanna make a payment to the wrong zone, please show me the ZONE number before I Pay. 2. Doesn’t remember zone numbers of places that you’re parked every day, like the previous app, also, very important and necessary. Time is money, we’re all busy people and have things to do. That’s the whole principle of technology, to make things, faster and convenience, please remember the zone that I parked.

Why did they not auto upgrade users. I have used the old app for years but suddenly it stopped working. Online it said you need to delete and add the new app. I did and it sort of works. However took a while to add payment method. Actually liked the old app better. When you selected zone it auto took you to time. Now you have to push button. Liked the max time now this circle thing. Really with the app team tested this more.

CONFUSED. I’m I using this app wrong? I’ve gotten tickets on multiple occasions because I did not leave and displayed the parking receipt on my car’s dashboard. I even took screenshots to dispute the issue and lost. So unfortunately this app is useless to me if NYC is still going to give me a ticket even though I’ve paid using this app.

They wrecked it. They upgraded the user interface and wrecked the functionality of the app. The login is worse but modernized--who doesn't love logging into facebook just to feed the meter. The app has a hard time remembering you're logged in, so just to check the meter you have to burn 45 seconds The e-wallet is annoying. Either park $100 into the void or pay a processing fee (aren't we already paying taxes?) Keep in mind the original app did not have a processing fee The old app was better and faster, but I'm sure some contractor burned NYC and this is what we'll be stuck with for the next 20 years.

Useful if it worked more than 20% of the time. The current 4.7 rating is a complete lie. Look at the reviews. Do the math if you like. Scores of 1 star reviews render a 4.7? FRAUD FRAUD FRAUD! This is the kind of app that often is used in “time-crunch” situations. This app is reluctant to open. Sometimes it opens but remains frozen. Sometimes it won’t let you start your parking session even if it’s not frozen. And very often you cannot purchase more time at a given location after your time has run out, which is nonsense because theoretically that means you should now move to another parking zone to legally park. Should be one of the most useful apps on a New York driver’s phone, instead it’s the most frustrating one. TERRIBLE APP! Possibly the worst I ever used.

Not liking the new update. I loved the previous app before the update. I have money in my E-Wallet and I have a hard time accessing it when trying to pay for parking. It would always try to get me to use my credit card on file, which I don’t want because there’s a service fee attached to it. Tried calling customer service about it and they couldn’t help me. Eventually, after tinkering with it for a few minutes, somehow the E-Wallet option pops up. I hope they fix this.

Update makes it USELESS. I had to sign up for a new account. Every time I try to register I get, “It looks like the service is temporarily unavailable. Please try again…”. Then when I try several times I get the message, “Usage limit exceeded. Try again later.”

Horrible customer support. My account was blocked on Saturday due to a credit card processing issue. The app didn’t say there was a card problem, just “An error occurred”. Then it got blocked and only then it told me that it was a credit card-related problem. I switched the card but the app stayed blocked and told me to call customer support. They took my info and… sent an email to the appropriate team (what?). Why didn’t they unblock it right away? Ok, today is Tuesday, and the account is still blocked. Customer support agents are not available on the phone. I wish NYC would do a better selection of its vendors. I’m gonna write to the city parking authority. It is an inadequate level of service for the main parking mobile app in NYC.

One thing that must be improved!!. When I have a balance on my wallet that available to use , it cannot be used until I go to my profile, pressing on the payment option and than going back to enter the zone . If I’m not doing all this it’s just ignoring the fact the I have balance and asking me over and over for my credit card. It doesn’t give you the option to choose different payment methods! So so so annoying!!!!!!!

It works. It does the job. I don’t like having to have money already in the account to use. It should be able to charge the exact amount for each parking session instead of having to have $25 min always there. Annoying emails telling me to refill my account at $18 left is also unnecessary. But it does the job and finds the correct street parking numbers.

Terrible. Needed to park a rental for just a couple of hours and forced to use this app because the meter wouldn’t process my credit card. So many things wrong with this app. First, they give a space to enter the amount of money you wish to add to your account but, when I attempted to add funds I got error message stating I had to add the minimum amount of $25. Second, wanted to extend my parking time and got an error message stating that I could not extend. And finally, only spent half of the amount I was forced to add to my account but, surprise! No way to get the unused amount back. Even if you only use $5 worth of parking they now have $25 from you. I don’t own a car and do not live in the city. I guess they just keep my $25? What a rip off.

Poorly Designed. This new designed parking app is by far the worst! Needs to be simplified and easy to work with. The tiny box to enter the meter number /zone number on the bottom of the iPhone scream is the most ridiculous thing. Seriously!!!!! Make it LARGER. The dial time is the dumb !!! Make it easy and let up selected with pre designed times by a touch button so we can move on. Bring back the old design !! Also. Where do you see that the stop watch that the clock has actually started once it’s paid. Where is the signal?

Only works after fresh download. I began to appreciate this app and when it began to not work, I deleted it from my phone and downloaded it again. It appears to work after a fresh download. It’s a bit annoying to have to go through, but doing so allows you to schedule time to pay for parking. I think it’s worth the extra minute it takes to download the app again.

What happened??. Used this for years several times Dailey. No problems. Now anywhere I park after I enter the number the screen shows something to the effect of “payment not required at this time” even when the signs clearly say I do. Not just me but same with the other 9-10 trucks with the company. Emailed support and I still waiting for an answer, can anyone help? I’ve deleted it,signed out, signed in all the usual things but nothing works. It’s garbage. Only reason I’m giving one star is because it won’t let me give 0 stars.

Tickets. Just about every time I use this app I find a ticket on my windshield issued when there is still plenty of time left on my purchases. It’s clearly a disconnect between the officer issuing the ticket and the your computer’s monitoring system. So now I have to submit a time stamp of my purchase along with a picture of the ticket with its time stamp . My 3 year old could design a better system

New app version LAME!. The new version of this app is so much worse than the previous. 1) It functions way too darn slow. 2) Why so many times to confirm each step??? I gotta stand there for 30 seconds each time I need to park. Space number, purchase time, and walk away that’s all it should be - that’s it! 3) Get rod of your cute moving graphics, nobody cares. 4) STOP making people change pass words so frequently!!! - Maybe beef up your security for all the customers first instead of us having crest 9 million passwords IT community. Karen rent done!!!

Predatory minimum $25 refill. So upset the parkmobile app is retired in NYC and I now have to use this one. I used to be able to pay with my card each time I parked. This app requires I load money on to the app, and then slowly deduct from it each time I want to park. It’s a scam, hoping to get free money from people who only have to park once or twice, or forget they put money on the app at all. Please change this feature. It’s an unnecessary extra step that benefits no one. The city already gets extra money any time someone leaves a spot early and someone else pays for the same time. Thank you.

They didn’t take our money :). This app got a new look and I don’t mind it one bit. Got annoyed that it signed me out. Did not remember my password so I made a new account with my old account info. Went through and asked if I wanted to transfer my previous account funds, so I was pleased. My money was not lost. Easy app to navigate and no need to take my wallet out to pay no more.

New layout looks better but doesn’t accept my credit card. I was excited when I saw the new layout. I like that you can get the parking spot number based on your location. That’s convenient when it’s super cold or hot out and you don’t want to walk and see the sign. My major issue is that the payment method is out of wack! I was able to move over my balance to the E-wallet but after that I can’t add a card. I hope someone gets back to me when how to fix this.

Still getting parking tickets. This app was suppose to make life easier, but instead, it brings more work to do. I’m paying through this app for the parking, but two times already I still got tickets. Why the app would not connect and work with the city to make people’s lives easier? I have to waste my time and energy to dispute these tickets. Every time I’m paying, I have to take screenshots to keep evidence. This is not making my life easier at all. Please improve your connection with the city and stop giving people tickets for PAID parking!!!

Awful. App has a tendency to not work I.e unavailable at this time or cannot apply payment. Be very careful if you already have a car listed on the app and you happen to be driving your second vehicle, you’ll have to enter all the vehicle information; switch primary vehicle then pay for parking. I’ve payed for several sessions for a vehicle that never even came into NY on that day. Even with time left on maximum session , you must let session expire to park for longer. Cannot extend existing sessions. Very UN - user friendly app.

No Apple Pay, $25 minimum, lengthy registration. Requires a lengthy registration process, does not accept Apple Pay, and requires you to load a minimum of $25 into a separate account before you can pay for parking. This app completely fails on all measures. The previous ParkNYC app (a white-label version of Parkmobile) was simple and intuitive. It had the capability to accept Apple Pay — though NYC DOT inexplicably chose to disable that option — and allowed users to pay each time they parked, rather than pre-loading money into the app. Despite the Parkmobile data breach, it remains the best parking app on the market. I hope NYC DOT reconsiders and brings back the old app (or something even better)!

Needs adjustments. With the printed ticket if you purchase max time limits & move to another location your time is in good standing but with this if you purchase max time or anytime to say if you move you limited to that zone so you loose money if you move to a different zone … In one way it’s good to use cause many machines Don’t work for one reason or another but in the other hand you loose money if you move you can’t take the ticket with you

Wrong car option…... The app is convenient but is flawed. When prompted to enter the zone the number keypad should pop up on iPhones to enter the number, but it does not. Also, there should be an option to switch cars under the same number in case you make a mistake and didn’t select the right car for those that have multiple vehicles in one account. There should be a time limit to switch cars because people make mistakes and then are locked out and must pay a second time at the parking ticket machine. Also, there should be an option to pay for multiple vehicles simultaneously, in different areas.

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AVOID!. Super glitchy! Had to input vehicle information numerous times. As a tourist, this is very unreliable especially since this is the only means to pay for parking.

Buyer beware. Where do I begin: - Under no circumstances will they refund you - The app doesn’t know what zones are prohibited to park in - The app asks for your vehicle type but doesn’t enforce it if the zone is reserved for commercial vehicles only - The “parked at this location” feature doesn’t work and led me 10 blocks away from my car - Customer service is crap and very rude - UX sucks and is misleading - It’s the only way for visitors to pay for parking! Use at your own risk!

Still got a ticket. Paid for parking and still for a ticket. Can’t download receipt on the app

Absolutely useless. Take your money and you get no service in return. App is terribly designed and none of its features work! Why was this chosen as the only way to pay for parking in one of the premiere cities in the world?!

Helps you to get a parking ticket. Glitchy and hard to use. Got an error message when trying to extend my parking session. This app threw an error which resulted in offline parking ticket. Disputing a ticket did not help. Worse experience ever. Avoid using this app.

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New layout looks better but doesn’t accept my credit card. I was excited when I saw the new layout. I like that you can get the parking spot number based on your location. That’s convenient when it’s super cold or hot out and you don’t want to walk and see the sign. My major issue is that the payment method is out of wack! I was able to move over my balance to the E-wallet but after that I can’t add a card. I hope someone gets back to me when how to fix this.

Comments. Very difficult to use. With the old system I never had to add money as it was done automatically. Also having parking meter numbers stacked on top of each other is confusing when trying to find your meter to pay.

One thing that must be improved!!. When I have a balance on my wallet that available to use , it cannot be used until I go to my profile, pressing on the payment option and than going back to enter the zone . If I’m not doing all this it’s just ignoring the fact the I have balance and asking me over and over for my credit card. It doesn’t give you the option to choose different payment methods! So so so annoying!!!!!!!

Convenient. This option is SO good because when there’s a line, no waiting. When its snowing or hot as heck or raining, theres no standing at the booth configuring a ticket. And most of all when you’e short in change, theres no panic of running around trying to get it. This was pure genius!

Just ok. Great app but…. Sometimes takes multiple try’s to get into. Also, no text was received when meter time ran out. Should have a history of precious meters used to make it easier to find meter number. Needs some work

New App Changes. I don’t like the changes you’ve made to the app. Too many clicks and too much input just to start a parking session. No favorites section. Today I wanted to extend a session and came to find that the session I thought I had started had not started. Unreliable and to complicated. Used to be a great app.

What happened??. Used this for years several times Dailey. No problems. Now anywhere I park after I enter the number the screen shows something to the effect of “payment not required at this time” even when the signs clearly say I do. Not just me but same with the other 9-10 trucks with the company. Emailed support and I still waiting for an answer, can anyone help? I’ve deleted it,signed out, signed in all the usual things but nothing works. It’s garbage. Only reason I’m giving one star is because it won’t let me give 0 stars.

Always have to sign in and reset “payment”. For whatever reason you always have to sign in when you open the app and you have to hit “payment details” before adding time to your parking or not you’ll get charged a convenience fee. Even if your e-wallet is default it constantly makes your credit card a default choice without a way to switch to your e-wallet. It’s honestly annoying.

Terrible. So when they had everyone set up the new app I had money on my account from the previous app. I have reached out and had the issue escalated and it’s now been a month later and I’m still getting no assistance in transferring over the money. They have been giving me the run around as if they don’t have the info needed to transfer it over and they take forever to respond over email as that’s the only way to reach them the resolve this issue.

Easy to use!. Who ever redesigned this app is a genius! The first app was horrible, too many glitches! I appreciate the fact that my money from the old app was able to transfer over. It’s also a great app, since it allows you to replenish with ease! Highly recommend 10/10!!!

Horrible. The app was better before you renewed it. This is just a gimmick to make more money. First I had a hard time reregistering took forever to get an email 14 hrs while I was sleeping. Also i sometimes forget to click on purchase. If I extend my parking I have to pay more ?????

Buggy app. I have been using this app for quite sometime and it did work but recently it has been frozen. It Does not open! stays frozen totally useless at this stage. I wonder if this has to do with the drop on parking tickets the city collects from drivers? the app being frozen is preventing users to pay for their parking via the app and since is frozen the possibility the city can collect more fines by issuing violations is way higher due to this. Seems a concerted effort! Currently am using iPhone 15 pro max

it works when it wants to. At the most critical moment the app decides when it wants to work, and when it doesn’t want to. I’ve gotten an error message stating that you may not be able to park in this zone. It’s not required for the day when in fact it is.

They now charge to use it. This app used to be great and I used it all the time. Paid only for the minimum time allowed if I was going into a store and was able to add more time from the app if I needed to stay a little longer. The updated version now charges for the initial transaction plus charges again to extend the time. It no longer has an advantage over using a credit card or a quarter or two to feed the meter. I will now only use it in an emergency where before I used it almost daily. They’ve lost my business.

Disgusting!. The worst app in history, your account will be logged out innocently. This leads to you not receiving any alerts and getting parking tickets. You can't imagine the NYC Department of Transportation collaborating with such a stupid IT company to produce such a trashy app! I'm not sure if the boss of this IT company is a relative of our new mayor or if the Department of Transportation hopes that this parking payment app will work as it does now, causing users to fail to receive alerts due to being logged out, thereby profiting from fines on tickets! A disgusting bunch.

Good invention. I love this service. It makes my life soooo much easier . I am US tech at Mobil service , so it requires driving and parking in different locations for extension of time . Now it takes me two minutes to add money to my account without running every two hours ❤️

Tickets. Just about every time I use this app I find a ticket on my windshield issued when there is still plenty of time left on my purchases. It’s clearly a disconnect between the officer issuing the ticket and the your computer’s monitoring system. So now I have to submit a time stamp of my purchase along with a picture of the ticket with its time stamp . My 3 year old could design a better system

Site. The website is spotty at best. It’s not reliable and doesn’t work unless Wi-Fi is turned off. Sometimes I have to sign in and other times not. If I don’t get access on the first try I use my card. I’ve deleted the app twice to start over. Annoying!

Class action lawsuit waiting to happen. Physical meters don’t work half the time and direct you to use the app yet you charge a convenience fee to park? On top of that, you have to top off a certain amount to your ewallet meaning leftover change will accumulate back to the city just like with the metrocard. Convenience fees are legal in all 50 states but must be clearly communicated at the point of sale. Additionally, a convenience fee can only be imposed if there's another preferred form of payment as an option.!!!!!!!!

NYC issues tickets and does not verify app payment. First off, I will state this app makes paying for parking easier than using the meter and displaying the receipt. The major issue is that NYC traffic enforcement officers do not check if you have made payment through the app. 2x in the prior month I paid for parking on the app and received a ticket “failure to display parking meter receipt.” This requires you to submit evidence and dispute the ticket. Based on my recent experiences I may go back to using the traditional parking meters until this issue is solved.

Useful but beware of street cleaning hours. Unfortunately this app does not recognize street cleaning hours, it lets you pay for parking and you will end up getting a ticket. If you try to fight it it would be a waste of time because you will not succeed. The judge decision is going to be guilty making it your responsibility to check either there is or not street cleaning that day and time.

What is going on?. The original app was awesome! It always worked. Now, the new one hardly ever works. Why was it changed in the first place?? The current one is horrible, especially when you’re in a hurry. Please fix this or replace the original one.

Poorly Designed. This new designed parking app is by far the worst! Needs to be simplified and easy to work with. The tiny box to enter the meter number /zone number on the bottom of the iPhone scream is the most ridiculous thing. Seriously!!!!! Make it LARGER. The dial time is the dumb !!! Make it easy and let up selected with pre designed times by a touch button so we can move on. Bring back the old design !! Also. Where do you see that the stop watch that the clock has actually started once it’s paid. Where is the signal?

Default Vehicle. If you have more than one Vehicle, you’ll need to set one as default. This creates a problem because if your not using the default Vehicle and forget to swap Vehicles you will be ticketed and regardless of you proof you paid it will not be overturned. If the default Vehicle was eliminated when there are multiple Vehicles and you were made to select you Vehicle when you pay I would rate it higher. I’m sure they’re aware of this but it generates revenue so there’s probably no incentive to change.

CONFUSED. I’m I using this app wrong? I’ve gotten tickets on multiple occasions because I did not leave and displayed the parking receipt on my car’s dashboard. I even took screenshots to dispute the issue and lost. So unfortunately this app is useless to me if NYC is still going to give me a ticket even though I’ve paid using this app.

Brilliant. How ever worked on the update of this app was brilliant! It is so easy to navigate. The facial recognition makes it seamless. The location feature makes it foolproof. It takes patience to set up I had to delete app and reload, worth every second of inconvenience.

New app version LAME!. The new version of this app is so much worse than the previous. 1) It functions way too darn slow. 2) Why so many times to confirm each step??? I gotta stand there for 30 seconds each time I need to park. Space number, purchase time, and walk away that’s all it should be - that’s it! 3) Get rod of your cute moving graphics, nobody cares. 4) STOP making people change pass words so frequently!!! - Maybe beef up your security for all the customers first instead of us having crest 9 million passwords IT community. Karen rent done!!!

Updates are awful. This used to be a handy, simple easy to use app. Recent updates have made it unnecessarily complicated. Who knows the address of every place they park in front of? Why do we need to select that before parking???? It used to just allow you to type in the number on the meter/sign and be on your way. This takes twice as long. Way too clunky. And I can no longer save my favorite spots. It wasn’t broken…didn’t need to be fixed!!!!!

Terable. Issues with app and workers not properly doing their jobs. I parked today, and paid on my app the MINIMUM OF $25, i paid my $8 fee for parking at 5:38 for 2 hours. got a ticket at 6:04 saying “faulire to dsply parking meter rec” except I PAID THROUGH THE APP and more than I was suppose to be paying for a 2 hour slot. Last time I checked we are not at the century where iphones are printing recipts… so therefore the app it is. Yes my license plate number was correct. Yes i was parked in the right zone facing the right way with the right meter. Seems Ouattata O. got a little board and started putting tickets everywhere…

Ticketed. This app is very easy and convenient but my confusion is I got ticked twice when I paid through this app and I had to go through all the steps to avoid the ticket and it’s hard to fight with them though I I submitted all the proof of payment dept of finance kept on sending me the charges higher and higher !!!

Almost perfect!. A pleasure to use the new app! Works every time. One problem only: I can’t extend a session. I press the expand tab and it reads I can’t extend. So what I do is start a new parking session as the old one times out. If that glitch were handled, I would give FIVE stars+!

.20 cent convenience fee to pay .25 cents are you kidding!!?. This app got an update ahas the audacity to charge a .20 cent fee every time you want use it. So if you want to pay .25 you end up paying 90%+ plus on a convenience fee. Uninstalled. Never seen an parking app charge a fee in any other state. This app just state doing that this year 2022, it was free before.

Notification. Notification for time expire is horrible. It must have some sort of a ring so can be extended the parking. Definitely it has been done so the city can make more money on expire meters Everybody talks about it must have some sort of ringing for expiration meter

Update makes it USELESS. I had to sign up for a new account. Every time I try to register I get, “It looks like the service is temporarily unavailable. Please try again…”. Then when I try several times I get the message, “Usage limit exceeded. Try again later.”

Awful. App has a tendency to not work I.e unavailable at this time or cannot apply payment. Be very careful if you already have a car listed on the app and you happen to be driving your second vehicle, you’ll have to enter all the vehicle information; switch primary vehicle then pay for parking. I’ve payed for several sessions for a vehicle that never even came into NY on that day. Even with time left on maximum session , you must let session expire to park for longer. Cannot extend existing sessions. Very UN - user friendly app.

Why did they not auto upgrade users. I have used the old app for years but suddenly it stopped working. Online it said you need to delete and add the new app. I did and it sort of works. However took a while to add payment method. Actually liked the old app better. When you selected zone it auto took you to time. Now you have to push button. Liked the max time now this circle thing. Really with the app team tested this more.

NYC Parking. Everything about the app is good except that it appears that parking has been fixed, but there is another screen to confirm. As a result you first find that your parking session hasn’t started until you look to see how much time is left.

Parking app ??. Once in the past year, I parked my car and used the app to buy 60 minutes of parking time. I left my car but then received a notice that there was a new app that I needed to get. When I returned to my car I found a parking ticket. On my windshield. I hope this does happen this time !!'

Adding favorite. The old app allowed you to create a favorite of your meters location you just clicked on it add the money and go on about your day! With this new app you have write down location number every time you park key in the information then park or you have to go outside look at the meter when it’s time to pay and key in the information! What’s the purpose of having the app if it’s not convenient for drivers! I know what it is DOT wants us to get tickets

Not liking the new update. I loved the previous app before the update. I have money in my E-Wallet and I have a hard time accessing it when trying to pay for parking. It would always try to get me to use my credit card on file, which I don’t want because there’s a service fee attached to it. Tried calling customer service about it and they couldn’t help me. Eventually, after tinkering with it for a few minutes, somehow the E-Wallet option pops up. I hope they fix this.

Too many steps. The new app takes several extra seconds to load compared to the old app and there are too many steps required to purchase a permit. The old app was faster and more efficient. Also the old app used to list recently used locations which is a convenient feature to add back.

Poor service. First off no credit cards big red flag. Second and you can’t reach support because the phone line keeps hanging up on me after it says we are having longer then normal wait times. How am I suppose to park. I want to put 0 stars, because this is not the first time I’ve had problems with this service. Very inconvenient, when you can’t use any other form of payment and you have business to take care of. SMH (shaking my head) in the social media world.

It works. It does the job. I don’t like having to have money already in the account to use. It should be able to charge the exact amount for each parking session instead of having to have $25 min always there. Annoying emails telling me to refill my account at $18 left is also unnecessary. But it does the job and finds the correct street parking numbers.

Option to cancel a session or part of a session. Since your company doesn’t issue refunds, you should have a option to cancel the session so that the money can be refunded to your account. today I mistakenly put money on my sister’s car rather than mine and lost $3.25. The money should be allowed to go right back to your account not back to your bank. This way you don’t lose out and neither does does the customer. At this point in time, it is a recession and people need every dollar they have. Otherwise I appreciate the app.

Made it worse. The lettering is so tiny There’s a huge screen and I have to use magnify glasses to see the lettering. Also the user interface is difficult to use. This app should be simple. Also it doesn’t allow you to register a motorcycle or a trailer. It’s only for cars. It’s slow to load and keeps logging me out. The alert is so low to notify you your time is up. I can barely hear it. I have to set my phone timer to remind me. The old app worked so much better

Worst App in the world!!. Can’t believe this is the official app for parking in NYC. How many updates has it been now and still horrible. Cybersecurity breaches, our personal data being stolen, updates that have taken our reload money (no way to get it back)… just one thing after another, I never write reviews for apps but I had to for this one. Who is in charge of this? Did they not think through before rolling out a new update each time? Isn’t this app suppose to help make our lives more convenient, instead it’s a mess.

Much improved! But….. Really really way better and easier to use than the old version. One issue: the old version had the number pad pop up on my IPhone when entering a zone number. Numbers only, like the dial keypad on a phone. This version you need to find the numbers on the top of all the symbols…. Not as easy.

Deficient in several areas. First, I can’t find how to stop the annoying emails saying my wallet is running low. Second, when I enter the parking zone the previous app took you to numbers keyboard automatically. This app does not. Third, I have to login every time when I open the app. I chose to log in with my Apple ID and every time I open the app I have been logged off. So it takes longer and sometimes login fails. Fourth, you are charging a fee. Why?! The previous app worked fine. This is not an improvement just a racket.

Annoying log out. The app is an much needed updated version but I can’t understand why it logs out each time it’s minimized. Very annoying to have to constantly log back in each and every time you open the app.

Discriminatory. If you have visual or hand disability, stay away from this app. First they charge you a minimum of $25 was not told to me initially not very transparent! Then I received a ticket after paying my parking fee, because I inadvertently put a one in my license plate that did not match the license plate on the app, I appealed, but I was denied felt this is discriminatory as I am elderly and cannot see very very well on this app. They should have at least reduced if not dismissed this. Please be wary of this app and very, very careful. I will pay garage fees, but not use this in the future.