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BadAssRN82 - Worked once maybe 2 twice.
Had to delete it. It only worked once. It's a shame because it has great potential and I would rather pay the app direct then have my credit card scanned at one of those meters. It's a shame. Because in NYC it's more expensive to park and to be able to use this app while not having to exit the car and find the meter would've been great. The issue was I would input my zone and time and click send. Then nothing would happen. I would go and check email to see if they emailed me the confirmation and they wouldnt I would waste time thinking it's wifi sitting in my car and people would come by thinking I'm leaving my spot. No I was just waiting to see if it went through. Also the other issue is it only alerts you by email when you're close to your end of time and who checks their email when they're out shopping. A text should be given or an alert that's audible on the phone would be better. Fix the app and maybe I will redownload but otherwise I want my refund of 25 dollars.
Ndriqim Kastrati - Lot of potential
The app needs a lot of bug fixing. It used to work like a charm especially because parking in Manhattan is ridiculously difficult. It continues to glitch regularly. As of right now, I have to delete and reinstall after every single use. I can't tell if its a way for the city to just be able to push more parking tickets or because of "covid" they aren't able to get to updating the app. Regardless, it is a little embarrassing that the most prestigious city in the world doesn't have a fully functional mobile/app for parking meters.
I've asked traffic officers if they know whats going and they suggest calling and paying via phone.... yes, they said "pay via phone" and just continued to move on. The app doesn't work, the actual meter zones are not always dependable so now we must spend literally 10 minutes to call and pay the muni-meter cia cellphone.
Fixing the app would be beneficial for the general public but I guess who cares about the general public when you can make $65 for every vehicle parked without paying the meter. Thanks DeBlasio, you are the man (sarcastically). But in all seriousness thank you for the Alternate Side Parking reform, looks like maybe you're not all bad.
Laylee/NN - Super Convenient!! (with minor flaws)
Download this bad boy right now. I’ve been using this app for 2 years and I love being able to just get out of the car and not have to finangle with the machines to pay. The app is super convenient and quick. I totally get the frustration of the other reviewers, but I feel like most people who use this app love it, but as with most things, people who have problems with it are the most vocal.
Being unable to extend past the max time is annoying, but the app never claims to allow that. When I know I’m staying longer than the max time, I just pay at the machines first, and then when that time is up, I pay via the app so I don’t have to leave wherever I am. Works smoothly.
Onlyyy problem I’ve consistently had is that when the app feels like it, it won’t let you pay for the time. You’ll have to delete the app and re-download. It’s really frustrating, hopefully it gets fixed soon! Otherwise, it’s a great app and don’t listen to the negative reviews, make your own judgement. :)
disgruntled and broke - Deceptive tutorial and help feature
The app boast an “extend time” feature. It’s tutorial does not caution that extensions can’t be made beyond Max parking time. In other words, unlike paper generated parking receipts, you can’t add an extension of a second session. The fine print says there’s no extension beyond 5 minutes before expiration or if you select maximum time. I understood that to mean select 45 minutes on a one hour parking spot and extend for another hour between 15 and 5 minutes before expiration. It took 2 tickets — both appealed and denied — to learn that the app allows only one maximum time session! I’m an English teacher and have no issues with literacy. When you create an app that can replace a meter, but will eliminate a very important feature of the meter we’ve used for decades, that detail should be stated loud and clear in the tutorial and in the Help feature. How hard is it to write: a car is only allowed to park up to the maximum time. No back to back repeat sessions are allowed anywhere in the parking zone. At least 30 minutes must pass before you may park again in the same parking zone?
Toyster26 - Inconsistent and Buggy
I wish I could give this app a great rating because the purpose of the app is to make parking life a little bit more convenient. However the app crashes and / or does not register a function command. For example, it will allow me to select my saved zone, select max time, then don’t register “Start Parking”. I then have to log into the site (mind you - is also buggy) to put in my parking time. It makes the app inconvenient. Developers please look into the bugs and try to work out the kinks. Looking forward to seeing improvements. Thanks!
Update: a year later the issues are still there. In addition (see high line life’s review) there are issues reworking in a zone using the app after time expires, force closes, and constant reinstalling of the app. The developers have not released an update in over a year. This app - although is a staple in a city like NYC, a city the thrives on convenience, is critical. Please look into these issues or another developer will and take your business.
Darek Party Rental - PLEASE Remove this app from App Store.
Those developers that are working on this app to fix all the issues need to be fired. Worst app I have experienced in my life. Constantly crashing, every week or two I need to reinstall it. Got couple times parking ticket even after purchasing mini meter ticket through the app. You can not add more vehicles than 5, my question is why????? Why is there a limit on it? I have delivery business with 7 vehicles and it’s a burden for me. Please Apple take this useless app down. It does not deserve to be listed, the rating speaks for its self. It’s a tragedy that in 2019 soon to be 2020 this city and developers can not create properly working app. Total waste of city money. I think friend or family member from the mayors office got this job, and is taking money out but has no clue of how to create working app. I am annoyed and discussed by this. Developers are total garbage in what they are doing. I hope they ready this and take the app issues seriously. Please fix this crappy app. Once again PLEASE, PLEASE.
Lkmnhbvfc - Use to work
Use to work just fine for a year , only issue I had was the 30min wait period between adding more time to the meter if you’ve already reached maximum time allowed and still in the same spot but I guess that’s so people don’t monopolize the parking space but if I paid at the meter with my card or cash directly you can still do the same thing you’d just have to keep coming back outside to your vehicle to do that so whatever. But now for months I have not been able to use the app put in the meter information and when I press confirm to pay nothing happens.... was convenient prior to this issue now it’s useless and what’s crazy is they just took a new $25 payment from me prior to this issue and I have only been able to make one 50cent purchase since so I guess after months of hoping it would start working again I have to just call it quits and ask for a refund. Technical support was no help over the phone with the apps issues
High Line Life - Faulty app leads to parking violations.
This app is faulty and should be removed / banned from the App Store. Additionally, the Developer responds to all reviews with the same inadequate response.
I can see from the reviews that users have been experiencing similar issues for over two years, and the developer has yet to resolve any issues. I think the best solution is to raise this issue with the Mayor De Blasio Administration, Department of Transportation, New York Police Department Bureau of Traffic Law Enforcement, and 311. Please contact them to express your concerns.
Below are a few following issues:
1. Not all parking zones are shown.
2. Parking zones buttons often appear empty with only the outline of the button shown.
3. If you parked in a zone for the maximum time period, but decide to move your vehicle elsewhere in the same zone, you cannot complete your new transaction on the app.
4. On the checkout screen, the START PARKING button often does not work (ie does not complete the transaction). Beware that you may have not completed your purchase and are at risk of a parking violation.
5. The app is not compatible with Apple Pay.
6. To resolve item #4, I have to frequently reinstall that app. However, reinstalling the app does not resolve issues #1 or #2.
7. The app often says “no network connection” after starting a parking session, even if your iOS has full LTE service or Wi-Fi.
8. The app design is dated, buggy, and has a poor UX experience.
BobbyCakes95 - Worst parking app so far
Locked me out of my account and when i try and unlock it by resetting my password, it links me to their website asking me to put in the zone number. When i put im the zone number, it then tells me my account is locked and resends me an email to reset my password. Then rinse and repeat, its an endless loop, i never got to recover my password and all this while in a spot trying to pay through the app because i had no quarters. My suggestion to make the app better, when people create an account, have them create a password and confirm their password as it seems whatever password i had put i had misspelled. Since youre not asked to enter the same password twice, you wont realize you had a spelling error until you try and login. Also, the $25 minimum should go, imagine having to park in nyc for just one hour and having to deposit $25 in an account just to use $2. Then never using the remaining $23 for who knows how long since I rarely drive to nyc.
Anthony P. 66 - Tap Tap NO Meter Time - DISAPPOINTING!!!
So very disappointed with how the issue with the APP not working on the iPhone was not communicated to the using public by the developer &/or company.
I kept tapping (several times) on the APP thinking I was doing something wrong; I became extremely frustrated waiting for some response. I sat inside my car wondering if it actually worked or not??... I was only wasting my time and getting even more upset!.
When the APP worked, it worked perfectly!... it even allowed you to extend the meter time remotely to its maximum time allowed (very convenient when it rained & snowed) - ‘one caveat’.. was the fact that you can’t restart the time for the parking; you have to go back outside to the meter and pay manually with your card or cash.
I had to call in to the company and eventually get an answer on the issue. The Rep. stated that they are aware of the issue with iPhones not working properly with the APP. No other solution was offered but to delete it and try to reinstall - same issue persisted.
My suggestion to the Developer; you have access to send communications to your clients, therefore, send a Notification on any problems or issues you may encounter in the future.
Sad to say that I have ‘DELETED’ the APP hoping that one day you will send communications on the issue being resolved and getting the opportunity once again to use it in the near future.
Trail walker 2020 - The number one most unreliable app
Unfortunately this app is a necessary evil to have when parking on the streets of New York City. 75% of the time it never works because it has a network date connection error. The remaining 25% of the time you’re lucky if it works. The app will freeze and crash unexpectedly. You will have to repeatedly uninstall it and reinstall it and then sign back in with your account. The New York City parking regulations are so stringent they purposely make it so it’s very easy to be fined by missing the meter past three minutes. Also the New York City parking meter maids have their system Incorporated into this app so they are notified which vehicles parking times have expired in the app and rush right over as soon as it expires to place a $65 ticket on your window. So app also has a double edge sword Being that it’s essentially spying on you and notifying the parking police where you are and how soon they will ticket you.
Jonn121 - Must have this fixed -
This app worked for me for the first few months and then it doesn’t allow Me to make any payments anymore . I can log in add vehicle , select zones , check the map function for zones numbers , everything work right up to the point of having to pay for time. I spoke to the nyc agency handling it and they said “it should work” . Yeah obviously but I didn’t expect much and requested a refund of my balance . My workmarpund is simply to just go to their website version of this and use it there . It works as intended with another issue . You cannot add time like the app allowed you to do . Also the time counts down for you but because it is a website if you shut the browser you lose the constant connection and it is not accurate. You must got back to watching the clock. Total shame as I know it should work but no clear way to get help or get this fixed . I have had this issue for about a year now .
Rayo 85 - Useless
How can refilling the meters be illegal, this is what New Yorkers do all day every day with the muni meter tickets stacked way up high on the dashboard. This app is "enforcing" such a stupid parking regulation. And you can't start a new session until the next day??? Give me a break, what if you were to move your car a few spots up or down in the same zone. Technically the car has moved to a new spot and you have the legal right to get a new session in place. The city of NY stands to gain so much money if you could refill endlessly using the app, people would be paying blindly from the comfort of their own favorite restaurant, or local business. The app was supposedly created because businesses wanted people to stay at their establishments and not leave and come back to refeed the meter. However, now people will just be forced to leave, jump in car and just go home!!!
As for the app, I guess it works fine, only had very minor glitches that were unnoticeable.
GuardBoy - Must pay up front? What a scam!
The app should allow users to 1) look up parking rules / hours / prices without an account or at least without a $25 minimum commitment. 2) create an account without registering a car. I don’t own a car, but when my sister comes to visit, rather than have her put a $25 deposit down so she can use the app, I would use the app on my phone to pay for her parking or a friend’s parking 3) forcing a minimum deposit of $25 is so archaic and grabby. How did the MTA implement RFID payments so easily and you want us to make this much of a commitment to park on the street? You need a better software team. This app should be rebuilt from scratch. It should be “wow New York made paying for parking super easy and intuitive!” Instead, you’ve made it, “hey did you download the parking app?” “Yeah, bro. Why do you think my car got towed?”
Queenpiff - Got a ticket wish I read the reviews
This app is pointless and a scam by the city to give more tickets. After the hour expired it wouldn't allow me to pay for an additional hour. I thought the whole point of this app is so that I don't have to keep going outside to pay the muni meter but if it is a one hour parking area it will not allow you to pay for an additional hour. Stupidest thing I ever heard of don't even waste your time.
In response to the developers response: I understand what your saying but that law isn't really regulated. It's like getting a ticket for jay walking. It's a law but no one actually gives you a ticket for it. People at my job park their car on one hour meter from 9am to 6pm and just keep feeding the meter and no one ever gets a ticket. It's not your fault your just the developer and the app would have actually been really great and convenient. Maybe the hourly limits on meters should be banished or at least increased 🤷♀️
Kelmesjev - Not government work if you don’t have to do it twice
This app is 56mb. I know this because I have to redownload it over cellular data almost every single f&%#ing time I use it. It is so convenient...but simply does. not. work. half the times I go to use it. The ‘Start Parking’ button doesn’t respond, and the ONLY fix is to delete and reinstall the entire app.
The developer hasn’t updated it in over two years and has no way to contact them directly for feedback. They took our tax money and ran away with it, leaving a half an app behind. To whoever developed this and refuses to fix it - I hope you lose your money in a bad divorce and that your kids grow up to resent you. Die in a fire.
UPDATE re:developer response. It looks like you’re working quickly to copy and paste responses to bad reviews. I’ll believe the fixes when I see them. And - did you just tell me NOT TO USE YOUR APP and use a website instead?!
Poorman59 - Park cash free
I have been using this app since it came on line in the 5 Boroughs of NYC. Has become my meter parking aid especially when there isn’t any available coins. Just tap in the zone number, pick the time you need. The meter’s do take charge cards, but don’t provide the benefits of using the NYCParking app. Such as extending your time as long as the limit is not exceeded.
But, there are cliches from time to time. Case in point, when I wrote this review, the app would not function, good thing I had alternate payment option.
Note. If you have more then one registered vehicle on the app, you need to save that vehicle as your main for that transaction.
In NYC, you can’t extend the time pass the limit. 30 minutes of time need to pass before the app will allow you to reuse the app at that parking zone.
SLNY - BEWARE: You can get a fine!
USE AT YOUR OWN RISK!! I’ve been using this app for over 3 months. First 3 months, no tickets. Then last week I parked in a 2 hr zone. I paid $8 for 1.5 hrs. I got the confirmation email. I came back with 15 mins left.... and a ticket on my windshield for not having the “receipt displayed.” Now I have to print out the email and mail it yo fight the ticket. Waste of time. Also, I tried emailing the app at the address they keep posting here. I got a confirmation email saying they got my email, and will get back to me ASAP. It’s been a week now. No answer. UPDATE: it’s been just 2 weeks since I got that fine. I just got another fine today for $65 while using the app. “No valid receipt visible in dash”. I think that some officers don’t have access to the app or they need fill their monthly quota, and this is a great way to give out tickets. I called 311 and filed a complaint against the app.
nabzjsjnnsjsjksm - Interface broken, cannot start ticket session
I noticed there is a pretty crippling issue with the current version of the app (updated a year ago) when using on iPhone X with iOS 11.4.1. When going through the application all the function of the application seems normal and works without fail. Until I try to confirm my parking session and press “Start”. This button does not activate at all. I can see the animation of the button press down but the application does not progress to start the Parking session at all.
I have tried uninstalling the app, restarting the phone, reinstalling the app, resetting settings on my phone and have verified the app working on another iPhone X using slightly older version of the software. I use the app prett frequently and would like to continue to use it with Apple’s latest version iPhone X. Please consider updating the app to fix this bug for the newest phone users.
LBerdugo - App is simply not working and support does nothing to help
My app worked a few times then eventually had the same issue as some other users. When I get to the point where it says “start parking” it just doesn’t work. I also thought it was bad reception etc... nothing worked except when I deleted the app and reloaded it again; at that point the app worked once or twice and that’s it same issue again! I can’t keep deleting and reinstalling it! So I called support and the guy was not really helpful And asked me what I DID to try and solve the issue, only thing i got was an email from support to get this solved. Fast forward 2weeks later support never reached back, they keep taking my money and I can’t use the app unless I call Park NYC and pay over the phone. Such a waste of time! It’s too bad that people running the App are not professional because it really could be a useful app!
Hard to win n wait - Wish it worked
Update: 2 years later and this crap still doesn’t work. What a shame
Used it for about 8 months. It was great! The all of a sudden, 4 months ago, you can’t submit the order, or payment for the meter. They never fixed it, never updated it. It’s like no one is on top of this app at the DOT. I hope it makes a come back. You can try logging on in the website on your phone but sometimes it just easier to walk to the muni meter and pay by the time you have to enter your password and enter the time and stuff.
Update: received an email on deleting and re downloading. Setting it up. This app still hasn’t worked in a year. I even log on on-line. Still doesn’t work. It’s the app and the site that isn’t functioning. Either up date your crappy app or don’t bother offering it. I have an iPhone 8+. It stopped working with my 6 back then. So frustrating.
MSSReader - Missing a critical feature
I can’t imagine that the designers of this app ever owned a car or fed a meter. Their product is a ticket waiting to happen (and we just got one). It offers two-car families no convenient way to see which car you’re actually buying time for. Worse still, it links accounts at the server level, not the device level. I had to go through the settings and make my car the primary vehicle when I used the app. That setting automatically updated my wife’s phone without her knowing it. So when she parked her car and used the app, she got a ticket. Any app designer with half a brain would put the license plate # front and center before the user committed to the fare, and they would have made choosing a different car or adding a rented car easy and intuitive. One star for the developer’s lack of consideration for how people might use this app.
TigerRaiders - Garbage app
When the meter was broken I didn’t want to take the chance to leave my car without a parking voucher, so I tried this app. I’ve used it plenty of times, but the times it does not work are more than the times it does work. Buggy, crashing, slow/not connecting to network (with full bars), it’s just a garbage application. It’s sad to see that the application used for parking is so terrible and the corruption of the city prevents us from ever having a functional parking application.
Delete the app, reinstall it and now it functions. I had to look at other reviews and responses from the app developer to finally figure this out. But why not just push out an update? Why would we need to delete and download a new version. This app still gets a low rating because I tried using it so many times and it failing and never knowing how to fix it.
dani tee - HORRIBLE: 1 star is WAYYYYY too much
1) the app is glitchy: I once had the app freeze on me where I could get to the point of paying but it wouldn’t let me pay. When I reported this issue to customer service they told me there’s nothing they could do. I deleted, re downloaded and it seemed to work.
2) the service of PARK NYC is horrible: recently I accidentally selected the wrong license plate, called customer service 10 seconds after I purchase it and asked for a refund since I repurchased with the right license plate. I was bounced for weeks to different offices and 311, to inevitably be told park nyc does not manage the refunds and NYC does not offer refunds regardless of issue. Even though the website has a section for refund requests.
3) the app will lock you out of your account and youll need to go on the website to unlock the account. When this happens the app won’t load.
jamel tza - Rarely Works
This app used to work but now works maybe 1/4th of the time. Plenty of network errors, bad login attempts and generally a bad experience. Worst than the bad user experience is not knowing whether or not your payment has really gone through. Nothing quite like paying to park and getting a ticket anyway because the app actually encountered an error.
The app also prevents you from paying to remain in the same zone once your time has run out, despite being able to do so at the physical meter.
This is easily the worst app on my phone. Seems like it was developed in 2013 and has been abandoned since 2019. There are no updates and I don’t anticipate this app getting any better. If I could give half a star, I would. It is now more convenient to physically walk to the meter and pay in person - at least the meters work.
G1Ravage - ParkMobile and its affiliates are trying to rip you off
This ParkNYC app, which AFAIK was originally developed by New York City, used to work pretty well. There was a separate app called ParkMobile which had a much better interface, but was only available for metered parking outside of NYC (Westchester, etc.).
At some point within the last few months, ParkMobile seems to have taken over the ParkNYC app, as this app now says “Developed by ParkMobile”.
Two things happened around the same time:
1) The ParkMobile app began working within NYC.
2) The ParkNYC app stopped functioning. You can’t enter any zone numbers anymore. The app doesn’t recognize them, and the app hasn’t been updated in four months.
You *can* use the ParkMobile app, but it charges you an extra 15 cent “transaction” fee for each purchase of parking. Seems like ParkMobile intentionally broke this app to drive people to their own app with the extra fees. Meanwhile, this app continues to hold onto your money that you’re forced to place in your “account”.
They’re ripping you off. If the ParkNYC app doesn’t get restored to full functionality with no fees, delete it and get your money back. Don’t use the ParkMobile app either. Save your money. Use the muni-meters directly, or carry quarters in your car.
mrmuratore - Quite possibly the worst app ever created
Just got a $115 ticket because a commercial only sign was completely blocked by scaffolding. That’s a fight I’m more than willing to have (and will most definitely lose) to this mess of a city. But what kind of parking app would have you put your license plate number and type in but then allow you to pay for parking in a zone that you’re not eligible for? Really feeling like you owe me the $11 I paid to park and the $115 that I now owe the city. This is such basic functionality I don’t understand how it’s not implemented. This piece of garbage app will work for a few days and then just decide to no longer function for a few months. And just basic things like accepting payment for parking that your vehicle isn’t eligible for make this app just a real big steaming pile of donkey waste on a hot day. Eat my farts.
Ser Drunken the Tall - I’ve gotten a ticket while using the app.
I got a ticket while parked in the zone that I paid for. I just walked into a store and by the time I walked out, I was getting a ticket. I was gone maybe 5 mins and had 25 mins left. The ticket even said I was parked in a different zone but when I disputed it the city didn’t care and gave me every excuse why I was wrong. The ticket even shows the address that I was parked in front of which doesn’t match up to the meter number on the ticket. I showed pictures of the address and the meter in front of the address but it didn’t matter. Also, the app has to be deleted and re-downloaded often because as you go to try to park, sometimes it won’t let you park. It doesn’t show anything at all sometimes and you just keep clicking the button to park and nothing happens.
FightFanNYC - App Blocks 2nd Session Purchase
Do NOT let your parking time expire and then try to start a new session. You must extend while still in the original session. For example, you park for one hour (9-10 am) in a space that allows for up to 2 hour parking. You CANNOT allow the 1 hour session to expire and then try to purchase additional minutes. The app will block you from purchasing the second session even if it is for a time block within the legally permitted 2 hours period of your original purchase (e.g., 10:05-10:30). Once your session has expired, you will NOT be able to extend or purchase a new session even if parking rules would allow you to legally stay in the spot for additional time. This glitch is a MAJOR FLAW that should be disclosed.
atutu - Worked Okay but now....
I used this app successfully for about a year before I noticed a flaw. The first problem is the fact that this app won’t allow you to feed the meter again. And yes, I’ve heard the argument about DOT regulations but seriously, what is the point of the app if I’m required to physically go outside and feed the meter once my time runs out on the phone? I’ve used similar apps in the DMV, and you’re allowed to feed the meter from your phone once your time has expired.
The second issue is the fact that the app stopped working. The start parking feature won’t go through. I’ve deleted the app,reinstalled the app, updated my credit card information, but the app won’t allow me to the park. I’ve updated my IPhone, still no success. I guess I will be feeding the meter manually now because I’m deleting the app.
Sara1sara1 - Needs improvement
When it works, it’s great. More often then not the meters and the app is not working. If it doesn’t let you start your parking session, deleting the app and downloading it again helps. If you already started parking in a zone (and want to change vehicle) there’s no way of switching (I’ve accidentally pushed “start parking” and by default the session starts with my primary vehicle, when I’m driving a different one). It also charged me for a session that didn’t work. In the past, it also didn’t allow me to park due to insufficient funds (yet there was $20 preloaded on the app). It would be fine if the outside meters accept credit cards easily, but more often than not I’m trying for 10+ minutes to pay with my valid credit card that always says not valid.
nick12789018 - Cops give tickets anyway and can’t refill meter, so literally pointless
I got a 65$ ticket (which I am now fighting) after paying for parking using this app. The officer who wrote the ticket was still nearby so I asked him about it but he said he didn’t understand how the online system works. Seems pretty pointless to me in that case, and that’s without even mentioning the outrageousness of not being able to refill the meter. I had to run a mile in flip flops to get back to my car in time to avoid a ticket because I didn’t know, that for some unbelievably stupid reason, you can’t refill the meter. I wish I could rate this 0/5. Developers will probably now reply something like “we apologize, but we are too dumb to make an actual useful app but we’re going to blame it on DOP regulations.”
NYC residebt. - Ugh
So much potential my manager told me
To download this instead of running to refill all the time. Going to the city for 2hrs, I parked and used it. At first it worked. I was so excited! And then 5 minutes before my hr was over I went to refill. It didn’t let me. So I figured maybe wait until It’s done. Did that, nothing! Tried over and over. Mind you, I parked in LIC Queens and today worked 2hrs in the city.
I gave up accepting I’ll jut have to get the parking ticket. Something told me to try again an hr later and it worked... WHAT THE? If I were physically there, I would simply have to walk out to the meter, insert my card or quarters and place the printed paper on my dash... This did NOT let me refill AND kept saying “Maximum restricted in zone” BS when it’s physically legal and possible and has been done as long as you pay!
Baysider113 - Buyer Be Aware...
Wish I had read the reviews before pouring all my private info into this company. There is no reason to use it if one intends to park for the maximum metered time, because after that the app will not allow you to purchase additional time. I found that out today while caring for my husband who is ill and recovering at a rehabilitation facility in Queens. I was in the midst of feeding him lunch when I got the notification that my parking session would end in 15 minutes. Great, or so I thought, I’ll add another 2 hours without having to leave my husband and go to my car. Wrong! So frustrating that you cannot purchase time as you can from the machine on the street, which I will go back to using.
P.S. I would have given the app zero stars, but you can’t post without a rating.
NYC IS TOO CROWDED - Convenient
This app is definitely convenient and has worked for me every time (mon-fri) for at least 2 months. My only complaint is that unless I start my parking session on the app at exactly 7am, the max time option (12 hrs in this particular area), will end when you start it. Sometimes I need 12 hrs and I’m there at 6:20 am, if I had used the Munimeter at that time it’d automatically give a receipt for 7pm. I don’t want to pay more money when I payed for he max time nor do I want to walk away from my vehicle at 6:20 am without either the app starting a session or without a receipt to put in my windshield. SO WHY DO I HAVE I PAY MORE THAN $8 ON THIS APP TO PARK EARLIER THEN WHEN THE MUNIMETER AND PARKING REGULATION BEGINS AT 7 AM IF I DON’T HAVE TO ON THE MUNIMETER ITSELF???
gordonf238 - Cannot extend meter time
The app seems like a great idea, allowing you to do remotely from your phone instead of walking to the physical meter and adding more quarters for an updated paper stub. Not so. The app is designed to catch you off guard and generate more revenue for the NYC Dept of Finance and their never ending thirst for more money. Not only can you not add more time through the app once the max time has expired, the app simply won't let you park in that zone for the rest of the day. Like many first time users, I paid for an initial 2-hr time through the app as I headed into a meeting, thinking I could add more one after the initial 2 hours are up. Boy, was I in for a surprise. Got a nice parking ticket too, to remind me the city will stop at nothing to generate more cash from motorists. I'm going to stick to good old quarters.
keaax3 - Pointless (Still Got A Ticket)
I used this app for the first and last time in June when I was in the Bronx for a training for my job. Initially I paid at the meter and left the ticket on my dashboard. But since I was busy in a training I could not continue to come outside so I decided to use the app. I was able to pay the meter in the app once I saw my previous time ran out. I thought all went well until last week (August now) I received an outstanding ticket in the mail for "not paying meter", when I paid back in June and no ticket was displayed on my windshield at the time. Luckily my ticket was dismissed after I fought it. In the end if the ticket officer is not going to scan your license plate to see if you used the app the city is promoting then what is the point of the app???
Empress128 - Stopped working.
I have had this app for some time and it was working perfectly! That is why it got two stars. Because it was working at SOME point. However for the last 3 months I have not been sole to use the app. I emailed customer service and they said, “ There are plans in the works to make big changes to the ParkNYC program overall, however until those plans are implemented we have received word that all actions towards updating or fixing errors with the current ParkNYC app have been postponed.” They suggested I use the web browser for meters. What is the point if I have to go online? This is such a big disappointment given that NYC is a HUGE city and there is not a functioning app for meters.
JJRHewlett - Conflicted
I use (or attempt to use) this app at least 5-10 times a day. I am conflicted because many days it works fantastic. It’s easy to plug in the zone and - away you go.
Many days the app doesn’t work. It will tell you it doesn’t have a network... when there is clearly 5 bars...
The best and most common issue, I call it the ‘nothing’ issue. The app does just that: ‘nothing’ let me explain. You log in, plug in zone, select time limit and then press the start parking button, press it again and again and again and NOTHING.. so you repeat the process and still NOTHING. Must go to the browser and try, that funny because it logs you out twice every time you log in.
So if they could only fix the ‘NOTHING’ error this would be ***** 5 stars
notdointhis - Waist of time
This app could be good if it allowed you to add time to your parking.
When I downloaded the app I thought I was able to add time to parking from my phone well as I was at a Doctors appointment the time ran out on the meter when I just knew I could add Time to the meter with the parking app the app rejected my payment and I got a ticket. I don’t know why it won’t allow you to add Time your paying for it either way whether you go to the meter and put a ticket in the window or pay for it from the app which is very convenient. I honestly believe that it was set up for people to get tickets cause everyone including me didn’t realize that you couldn’t add Time until it was to late. I got a ticket. Don’t Waste Your Time With ParkNYC App it’s not worth it. I do not recommend it.
mR_Chimaira - Lack of service
This app could be really great. There has been no maintenance to the app. The only way it works is to delete and reinstall it. After that it only works for a few used and I have to redo the process. I don’t understand why the app can’t be updated to work more efficiently. The app has many great features and could help a lot of people and save time, it really isn’t fair to the user. It feels as if the app is deliberately ignored and neglected to ensure the user gets tickets. I hope someone with the ability to do something and reads this and does something. If the city is in the business to get tickets then just be honest. I’d rather the city tell me that they want tickets then just make an app with their eyes closed and not do anything about.
Ant.M22 - Surprisingly not good
Parkmobile’s other app works tremendously well and in multiple markets which is convenient. For some reason, they built a separate app for NYC and it all went downhill.
First, this app wont take small payment. You have to fill your “wallet” with at least 25$. Good luck trying to get a refund if you’ve already paid. Second, the map feature to select a zone has not functioned properly for the several months I’ve been using it.
I’d love for this to work better as it is much more convenient than using your card or quarters at the meters, which often don’t work as well. ParkMobile, tell NYC to pay up for you guys to fix this. They take our taxes and ridiculous parking fines but can’t afford to fix the app? Come on.
darbyd - App works great, but you still get parking tickets
I have used the app many times and it works great, but I have still received several parking tickets. Unless you want to waste time fighting parking tickets downtown, ditch the app and pay at the meter.
For instance, if you enter the parking zone number from a sign directly across the street (like you would with a mini meter), the meter maid will still write you a ticket even though you paid for parking on the app.
Save yourself the frustration of parking tickets and use the old fashioned paper ticket on your dashboard. Shame because the app has so much potential to take NYC into the 21st century, but an overly complex system makes it more practical to pay at the meter.
@evelynzhang - Multiple bugs
I have to repeatedly delete and download this up to use it. Every time I open the app and finds a zone, it shows up as Invalid Zone. The app also doesn’t let key chain to remember the password nor does it allow Face ID. It’s such a pain each time.
It accounts for end time - if you park at a 8am-6pm meter it won’t charge after 6pm - but not start time - if your car is parked overnight and wants to pay for 8am-9am, you have to do it with the app at exactly 8am otherwise you are paying for the time before 8am as well.
It just doesn’t seem to be fully integrated with the metering system and the app itself has multiple database/connection/business logic issues.
aj123nyc - Works and touch free
I begrudgingly downloaded this when the munimeters were not accepting credit cards. I didn’t use again for a while. Now with covid, I prefer this to touching a machine.
For those who complain about not being able to feed the meter for repeat sessions, if you start on machine by paying for a session with a paper ticket, you can add time with the app. I just take a picture of the parking zone and then I can add time if I think I would go over the time. For example pay for max time on munimeter. Before that expires, pay for a session on app.
Sneal712 - Never works!
Such a shame. This would be a great and convenient app if it ever worked!! Unfortunately, it rarely does. As I write this review, I sit here completely soaked from the rain, because instead of adding time to my meter from the dry restaurant, I was forced to leave my lunch and run blocks to my car in the rain because, you guessed it.. the app did not work! For the amount of money it costs to park in nyc, I would think they could have a decent app.
Anyway, that’s my review. As a side note to those who will download it anyway, like I did. Beware that once you max out your meter you WILL NOT be able to add time to your meter. So if the limit is 2 hours, do not think you can travel from your vehicle and then add time. Hope this helps.
Dblue98 - Time increments are not every 15 mins, but 12 mins
If you pay with coins on the parking meter you get time increments as 15, 30, 45 minutes, etc. But via the app are 12, 24, 36, etc. Initially started as it should, but in the last year it changed. So if you know you’ll be parking for 15 minutes, the app charges you $0.50 or whatever the rate is, but will give you 12 minutes instead. The app developers said that’s what NYC told them to set them as. So, I think the app is getting a percentage of the cost, in other words, the user is paying each time the app is being used. This is understandable but it should be clarified upfront, that my $0.50 won’t get me 15 minutes but less.
Noslenpar - Garbage
This app is useless nothing but crashes and error messages. I’m even getting a Win32 error on an iPhone, how is that even possible! I thought win32 is a Windows error. Unbelievable pice of garbage and a waste of time. It hasn’t been updated in 2 years! Coupled withe fact that undermaintained NYC parking meters can’t seem to be able to read a credit card half of the time make for a very frustrating experience. Keep a bunch of coins in your car because chances are this app will not work.
Update: Now I keep getting “Invalid Zone Number” errors. Save yourself a lot of frustration and don’t bother with this app just use your web browser and do it in the DOT website, it works and the interface is the same.
meag12345 - Full of glitches
I rely on this app almost every work day to pay my meter before I leave in the morning. Unfortunately the app has two major glitches that have caused me to either get a parking ticket or have to run out at 7am barely awake to pay at the meter. 1) On the map section you should be able to select which zone you’re parked in. Half the time the zone number doesn’t appear to click on, so you’re stuck looking at map pinpoints unable to select your zone. 2) If you’re able to get past that, twice now i’ve gotten to payment and the “start parking” button just doesn’t work.
Truly amazing how NYC can’t provide such a basic service and then let people get parking citations over it.
MichaelK NYC - Conveniently inconvenient
Works. But it doesn’t tell which meters allow you to replenish time. Waiting 30 min before using to use again in the same zone doesn’t discourage people from the taking the spot again but only discourages people from using this app. If the DOT does not regulate how long you can occupy a meter space for, why are you limiting the replenishment frequency? Aren’t you only adding another layer of inefficiency???
What’s the difference btwn a person getting change and feeding the meter every hour vs the goal of this app??? New Yorkers pls download with caution. Sounds like this company is getting a kick back or colluding with nypd
:in response to the developers comments:NYDOT specifically told me to inquire with NYPD regarding parking enforcements. App is trash.
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alexalex987 - Helps you to get a parking ticket
Glitchy and hard to use.
Got an error message when trying to extend my parking session. This app threw an error which resulted in offline parking ticket. Disputing a ticket did not help.
Worse experience ever.
Avoid using this app.
Nik5507 - Absolutely useless
Take your money and you get no service in return. App is terribly designed and none of its features work! Why was this chosen as the only way to pay for parking in one of the premiere cities in the world?!
Munz72 - AVOID!
Super glitchy! Had to input vehicle information numerous times. As a tourist, this is very unreliable especially since this is the only means to pay for parking.
andreasleou - Buyer beware
Where do I begin:
- Under no circumstances will they refund you
- The app doesn’t know what zones are prohibited to park in
- The app asks for your vehicle type but doesn’t enforce it if the zone is reserved for commercial vehicles only
- The “parked at this location” feature doesn’t work and led me 10 blocks away from my car
- Customer service is crap and very rude
- UX sucks and is misleading
- It’s the only way for visitors to pay for parking!
Use at your own risk!
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